PHC Program Support Specialist-Blue Heron

  • Missoula, Montana
  • May 04, 2024
Full Time Public Health
  • Salary: $19.00 Hourly USD

Job Description


Priority Application Date: May 16, 2024 by 5:00 PM (Mountain Time)

Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled.

  • Please complete all sections of the online application, even if a resume is submitted. A resume will not substitute for completing the work history section of the application.
  • Please attach a Cover Letter and Resume with your completed application.
  • Address in your cover letter why you want to work for PHC, as well as which department would suit you best and why.
  • Incomplete applications and applications without required attachments will be disqualified.
Complete job description available upon request to the Department of Human Resources.

  • Blue Heron Place- This position provides support and works collaboratively with a team to address barriers to accessing health care, housing and social services for Partnership Health Center (PHC) patients. This position will work on the Community Care Team. It is focused on working with individuals who were recently housed at Blue Heron Place, and who, prior to this housing opportunity, experienced chronic houselessness.

Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!

Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time.

Performs advanced level administrative support duties for programs within Partnership Health Center (PHC) to relieve department professionals and managers of important detail work.

Representative Examples of Work

Provides administrative support for one or more major health programs; performs data entry requiring specialized programmatic knowledge; maintains logs; manages data; maintains electronic and hard copy files.

Performs direct patient contact in facilitating patient throughput in specialized PHC programs. Completes intake and registration of patients, reviews patient charts and inputs information into various electronic health record systems. Facilitates patient flow to ensure schedules are timely.

Answers inquiries from the public about a wide variety of program issues and County or departmental policies, rules and regulations. Assists in the dissemination of information necessary to implement programs and County or departmental policies.

Performs complex administrative support work requiring the exercise of independent judgment. Takes meeting notes and prepares minutes. Composes and prepares correspondence. Creates reports and forms. Obtains information to complete detailed forms and applications.

Assists in obtaining and compiling information and data for use in special reports; uses software to maintain department web pages; conducts research on assigned subjects; uses database applications to run reports and create graphs or charts for reports; may use desk top publishing to create brochures; newsletters or other publications.

Prepares, establishes and maintains accurate, complex schedules for providers and clinic facilities using eClinicalWorks; maintains lists for provider on-call coverage.

Participates in quality assurance and quality improvement activities. Maintains logs; manages peer review and qualification data.

Performs administrative and support tasks including: reception of callers and visitors; scheduling appointments and special events; preparing schedules, disseminating mail and other information; maintaining files; preparing payroll forms; receiving payments by credit card, check and cash; balancing receipts to daily reports; and invoicing.

May train and orient new employees.

Performs related work as required or directed.

SUPERVISION RECEIVED : Works under the general supervision of the Executive Director or designee.

SUPERVISION EXERCISED : None. May serve as a lead worker or as team leader on a specific project or program.

WORKING RELATIONSHIPS : Numerous contacts with employees in other PHC divisions, other county departments and with the general public to obtain, clarify or give facts or information and to coordinate or advise on work efforts and to resolve operating problems.

Minimum Qualifications

EDUCATION : Requires high school graduation or GED equivalent.

EXPERIENCE : Requires three years of increasingly responsible administrative support work which included working with the general public, and performing word-processing and data entry.

SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person.


KNOWLEDGE : Considerable knowledge of modern office practices, County office policies and departmental work routines. Considerable knowledge of public policy, public access and process with regard to departmental functions. Considerable knowledge of business English, grammar, spelling, punctuation and math. Working knowledge of billing and bookkeeping. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines.

SKILLS : Skill in the use of electronic medical records. Skill in use of a personal computer and related software (word-processing, spreadsheet, database, email). Skill in the use of a keyboard for data entry.
ABILITIES : Ability to effectively communicate, orally and in writing, with a wide variety of people. Ability to provide information to the public on a wide range of topics. Ability to make responsible decisions in accordance with established policies and procedures. Ability to coordinate and respond to multiple demands in a stressful setting. Ability to meet deadlines. Ability to establish and maintain effective working relationships with individuals and groups from diverse backgrounds. Ability to maintain confidentiality.

Physical/Environmental Demands

The work is commonly performed in an office setting with a considerable amount of time using a computer. May require occasional light lifting (up to 20 lbs.). The employee may risk exposure to communicable diseases.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

Excellent Medical Health Benefits– Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period.

Medical deductible is $500 for an individual and $1,000 for a family.

Flexible Benefits Plan– Pre-tax out-of-pocket medical expenses and day care expenses.

Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insuranceare offered through Mutual ofOmaha.

Public Employees Retirement System– Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan.

Sheriffs' Retirement System (SRS)– A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005.

Public Service Loan Forgiveness- Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible.

Supplemental Retirement Benefitsare offered through Valic or Nationwide.

Sick Leave– Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees.

Vacation Leave– Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees.

Holidays– The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years.

Paid Parental Leave (PPL)-In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees.

Tuition Assistance- Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.

Closing Date/Time: Continuous

Job Address

Missoula, Montana United States View Map