Executive Director, Office of Undergraduate Admissions

  • Cal State University (CSU) San Jose
  • San Jose, California
  • May 30, 2024
Administration and Management

Job Description

Job Summary

The Executive Director of the Office of Undergraduate Admissions is a leadership position reporting to the Senior Associate Vice President (SAVP) for Enrollment Management and serves as a key member of their leadership team. The Executive Director will inspire, motivate, and equip the staff with the vision, skills, and confidence to execute an ambitious enrollment agenda for San Jose State University. Lead both the admission and student outreach and recruitment (SOAR) teams in the development and implementation of strategic plans, including the creation of actionable goals aligned to the strategic enrollment plan of SJSU. Develop strategies and initiatives to secure and strengthen SJSU’s market position as an institution of first choice to prospective students, families, school educators, and community-based organizations. The Executive Director will also provide oversight of the team responsible for the effective recruitment to high school students and their families, community college students; returning students; welcome center; admissions operations including, verifying CSU admission eligibility for residents and nonresidents including international students; reviewing appeals; rendering admission decisions; interdepartmental collaboration; and posting transfer credit. Build collaborative partnerships with the campus and community to build operational efficiencies and support student success that includes other enrollment verticals on the campus, including fully online, self-support, and graduate enrollments as appropriate.

In collaboration with key campus stakeholders, provides leadership in developing and delivering high-quality communication and technological tools as well as excellent customer service standards. The Executive Director will take a lead role with institutional IT on how the admissions CRM (Technolutions Slate) and other systems and technologies can serve admissions and campus in terms of data integrity and automated functionality to improve the student experience from the initial point of outreach through enrollment. Furthermore, the Executive Director will engage a team of admission professionals and ensure their development as managers of the various work functions required to run a modern admission office, including the development of process and project management skills, strategic planning, budget management, measurement and accountability, admissions practices and policies, and constituent communications. The Executive Director represents the university and division on internal campus committees.

Key Responsibilities
  • Maintains deep knowledge of the federal, state and local political climate and enrollment data trends in order to evaluate the impact on our campus enrollment, and makes appropriate recommendations.
  • Ensures compliance with applicable federal, state, California State University and campus policies and procedures related to outreach and recruitment, undergraduate admission, international undergraduate admission and posting of transfer credit
  • In order to enhance productivity and ensure efficiencies, the Executive Director will identify and advance the use of technology to further enhance the predictive analytics for San Jose to better plan for each enrollment cycle
  • Works with appropriate admissions groups to ensure that all international applications are processed, evaluated, admitted, notified and the department meets SEVIS regulations for 1-20s
  • Collaboratively works with the Director for Student Outreach & Recruitment (SOAR)
  • Plans, implements and evaluates strategies for recruitment and admission to meet university enrollment goals
  • Collaboratively executes operational and service strategies to achieve enrollment goals, providing strong guidance and clear direction

Knowledge, Skills & Abilities
  • Ability to communicate with constituents in a professional and respectful manner
  • Demonstrated understanding of federal, state, CSU, and SJSU recruitment, admission, international admission, and transfer credit policies and practices
  • Working knowledge of enrollment services policies and procedures, including Student Information Systems (PeopleSoft), transfer credit articulation agreements, and residency requirements
  • Demonstrated ability to translate business processes into functional and technical requirements
  • Demonstrated ability to train and lead Individuals in a team effort to accomplish institutional and divisional goals and objectives
  • Demonstrated ability to research, understand, and apply a variety of state, federal, CSU, and SJSU policies and procedures
  • Demonstrated ability to maintain confidentiality and appropriately handle sensitive communications within the university and with external agencies

Required Qualifications
  • Bachelor’s degree in a related field
  • Five (5) years of relevant and progressively responsible management experience in an institution of higher education in Admissions & Outreach

Preferred Qualifications
  • Master’s Degree in a related field
  • Seven (7) years of relevant and progressively responsible management experience in an institution of higher education in Admissions & Outreach


Classification: Administrator III
Anticipated Hiring Range: $12,487/month - $13,200/month

CSU Salary Range: $6,563/month - $21,066/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: May 20, 2024 through July 7, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: May 20 2024 Pacific Daylight Time
Applications close:

Closing Date/Time:

Job Address

San Jose, California United States View Map