This position is open until filled. For full consideration, please submit an application, along with a cover letter and resume.
In your cover letter, please provide a detailed overview of your experience with box office operations or relevant event ticketing services. Highlight specific examples of how you have demonstrated leadership qualities, resolved challenging customer situations and implemented improvements to enhance efficiency and customer satisfaction. Additionally, describe your approach to providing lead work direction to a team of student assistants or other entry level workforce and how you would foster a positive work environment that encourages teamwork.
Please review the position description listed above for full scope of responsibilities and qualifications.
Tuesday - Saturday
Reporting to the Associate Director, Business Operations (Associate Director), the Ticket Sales and Operations Specialist performs varied administrative, technical and analytical duties and provides day-to-day administration to the Box Office in support of sales, operations, cash control and event management. Work involves independently planning and performing research and participating in the development, alteration, implementation and evaluation of the Box Office’s policies and procedures. The Ticket Sales and Operations Specialist is responsible for providing project/event leadership, lead work direction, and technical support to assigned student assistants, at various events and venues. The position involves interaction with all levels inside and outside the university, and may include dealing with sensitive and confidential information.
This position requires a bachelor's degree plus two years of university and/or performing arts venue ticket sales experience, including three years of progressively responsible experience in customer service, and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Experience with web-based ticketing software highly preferred. Intermediate proficiency with computers, Google Suite and Microsoft Office Suite (Word, Excel) is required. Advanced knowledge of AudienceView and PeopleSoft preferred.
Salary and Benefits
Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,170 to $4,998 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.
For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.
The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office .
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Closing Date/Time: Open until filled
Rohnert Park, California