Transfer Success Pathways Program Manager (527715)

  • California State University (CSU) Chancellor's Office
  • Long Beach, California
  • Sep 15, 2023
Full Time Other Project Management

Job Description


Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Transfer Success Pathways Program Manager. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.


The anticipated salary hiring range is up to $6,498 per month, commensurate with qualifications and experience.

The salary range for this classification is $3,750 to $11,146 per month.


Administrator I

Position Information

The California State University, Office of the Chancellor, is seeking a Transfer Success Pathways Program Manager to manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program). This includes but is not limited to the online Transfer Success Pathway Contract portal, Transfer Planner management tools, reporting, the annual maintenance process for the planner, communicating regularly with campus contacts, assessing quality assurance, creating reports, training and documentation, and troubleshooting issues.

The incumbent will be expected to work collaboratively with managers, campuses, high schools and community colleges, and committees including but not limited to: Strategic Enrollment Management personnel, campus Directors of Admissions, Directors of Outreach & Recruitment, high school and community college counselors, as well as designated individuals on campuses responsible for the Transfer Success Pathways/Transfer Planner program.


Under the general direction of the Director, Admissions & Outreach, the Transfer Success Pathways Program Manager will:

Manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) - 60%

-Act as the central project manager for CSU Transfer Success Pathways and Transfer Planner.

-Manage all aspects of the implementation and maintenance of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) and Transfer Planner portal including but not limited to the annual roll-out, program design, development, testing, training, and deployment.

-Create training materials and deliver training to campus, high school and community college personnel, and other departmental staff in the Chancellor’s Office.

-Collaborate with the vendor, Academic and Student Affairs (ASA) colleagues, and campus stakeholders on needs analysis, prioritization, requirements gathering, functional design specifications, business process development, and communication plans for Transfer Success Pathways/Transfer Planner.

-Collaborate with campus Transfer Success Pathways designees, articulation officers, high school and community college counselors on promotion and support of the program and planner, including but not limited to presentations, events, and program material.

-Coordinate with vendor and campuses on all aspects of maintenance schedules for the planner and implementing new features and technology delivered by the vendor.

-Create reports needed by the Chancellor’s Office and other stakeholders.

-Utilize knowledge of information technology and CSU transfer process to provide guidance in support of CSU Transfer Success Pathways and Transfer Planner.

-Participate in the procurement cycle for vendors and services, may include authoring RFPs and scopes of work.

-Create presentations and communicate to various audiences about CSU Transfer Success Pathways/CSU Transfer Planner and other strategic enrollment management projects initiated by ASA and legislative/regulatory initiatives that require technical needs.

Communication - 30%

-Work closely with Marketing and Communication personnel to develop systemwide communication (website, print, online, and social media) to promote the Transfer Success Pathways Program and Transfer Planner.

-In coordination with others in Strategic Enrollment Management create, edit and disseminate communications to internal and external stakeholders.

-Create and present CSU Transfer Success Pathways/Transfer Planner presentations to internal and external stakeholders.

-Troubleshoot system functionality issues.

-Interpret, document, and communicate procedures and guidelines to users.

-Create and maintain documentation and training materials for CSU Transfer Success Pathways and Transfer Planner.

Student Engagement - 5%

-Responds to student, high school, and community college counselor inquiries.

Other Duties - 5%

-Other duties as assigned.


This position requires:

- Bachelor’s Degree from an accredited four-year college or university.

-A minimum of 3 years of higher education experience, particularly in the areas of admissions, outreach, student records, enrollment, or advising.

-A minimum of 1 year of experience with student information systems or other business systems (i.e. recruiting, admissions, customer relationship management (CRM).

-Experience with project management methodologies.

-Ability to travel.

Preferred Qualifications

-Strong interpersonal, managerial and communication skills required to facilitate project management.

-Highly skilled in requirements gathering and analysis and business process design.

-Strong leadership and interpersonal skills; experience collaborating with diverse audiences.

-Experience with functions of outreach, particularly as it relates to high school and community college students, and the pursuit of higher education opportunities.

-Experience with counseling students on the college admission process, utilizing and directing to appropriate college resources.

-Experience developing and documenting functional design specifications.

-Excellent system, database management, organizational, and process development and communication skills are required to synthesize functional and technical project requirements for a variety of audiences.

-Ability to apply knowledge of systems and technologies toward practical business operations; subject matter expertise or technical knowledge of student information systems and other business systems (i.e. recruiting, admissions, customer relationship management (CRM), enterprise resource planning (ERP) systems, data warehouses).

-Effective problem solving and analytical skills.

-Experience in creating and delivering training to a variety of audiences.

-Excellent written and verbal communication skills; proficient in presenting information orally.

-Experience working with 3 rd party vendors to facilitate ongoing operations, maintenance and enhancements, preferred.

-Superior abilities using Microsoft Office applications and presentation software.

Application Period

Priority consideration will be given to candidates who apply by May 22, 2023. Applications will be accepted until the job posting is removed.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:


This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.


The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.

Closing Date/Time: Open until filled

Job Address

Long Beach, California 90802 United States View Map