Mental Health Program Manager

  • Contra Costa County, CA
  • Contra Costa County, California
  • Dec 17, 2023
Full Time Project Management Public Health
  • Salary: $111,285.36 - $135,268.08 Annually USD

Job Description

The Position

*** Open Until Positions Are Filled***

This recruitment may close at any time, qualified candidates are encouraged to apply immediately.

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2023

5% on July 1, 2024

5% on July 1, 2025

The Behavioral Health Division is offering an excellent employment opportunity with its three (3) Mental Health Program Manager positions:
  • One position in the Mental Health Access Line & Care Management Unit
  • One position in Forensic Services
  • One position in Children's Wraparound Services
  • Two positions in Detention Mental Health
PLEASE NOTE: The eligible list resulting from this recruitment may also be used to fill future vacancies within other divisions.

Mental Health Access Line & Care Management Unit:
The Program Manager over the Mental Health Access Line and Care Management unit oversees and monitors the delivery of mental health services to Medi-Cal beneficiaries county-wide. The Access Line is the main entry point into the system of care where callers are screened and referred for mental health services. The Care Management Unit is responsible for utilization management, ensuring the quality of care, recruiting, contracting, and monitoring network providers, and paying outpatient and inpatient provider claims. Some responsibilities include coordinating with various stakeholders to oversee operations for two distinct lines of business (Specialty Mental Health Services and Non-Specialty Mental Health Services); overseeing recruitment, contract management/budget for network providers; and managing data collection/analysis for program monitoring and improvement.

Forensic Services:
The Forensic Services Program Manager is responsible for multiple programs that partner with various aspects of the justice system (courts, local police departments, Probation, Public Defender’s office, and District Attorney’s office). Responsibilities include coordination of services with community partners, managing data collection according to funding source requirements, participating in Assisted Outpatient Treatment (AOT) quarterly stakeholder meetings, overseeing service provision of community-based organizations, coordinating services with local custody, and working closely with the Forensics Chief on implementation of Care Court requirements.

Children's Wraparound Services
The Wraparound Program Manager is responsible for operations of our County-wide Wraparound program and will oversee the work of Wraparound facilitators, our Mentorship program, and our Family Services Coordinator. The selected candidate will be responsible for ongoing training of program staff, implementation of Wraparound services to model fidelity, and coordinating county-wide Wraparound services, including those of contracted providers. In collaboration with the Child Welfare Department, the selected candidate will coordinate the Wraparound care for foster youth and the implementation of the Families First Prevention Services Act (FFPSA) Wraparound Aftercare mandate. In addition, the candidate will provide clinical supervision and oversight of the Mt Diablo Counseling and Wraparound Clinic.

Detention Mental Health
The Detention Mental Health Program Manager will work under the supervision of the Detention Mental Health Program Chief to promote and monitor behavioral health services for patients at the Martinez Detention Facility, West County Detention Facility and Marsh Creek Detention Facility. The selected candidate will also be responsible for assisting with the development of programs, policies, participating in the quality improvement program, providing direct supervision to clinical staff, leading the clinical team at the adult detention facilities, and collaborating with justice partners and the community to improve the detention mental health delivery system.

We are looking for someone who:
  • Handles stress well. You will need to remain calm under pressure while addressing demands from multiple sources
  • Is a team player. You will be responsible for providing effective and supportive feedback to team members
  • Is flexible. You will need to adjust quickly during periods of prolonged stress
  • Is focused. You will need to manage larger program goals without being distracted by less important matters
  • Has a leadership mindset. You will lead a team through service and support of their work and efforts

What you will typically be responsible for:
  • Auditing the staff’s adherence to standard work and workflows
  • Providing feedback to the team regarding performance and understanding of workflows
  • Reporting on the team’s compliance with workflows
  • Facilitating improvement meetings, staff meetings, and coaching staff on an individual basis
  • Hiring, training, onboarding new staff, and maintaining personnel folders
  • Developing surveillance strategies for Key Performance Indicators, program requirements, and compliance metrics
  • Reviewing critical clinical practices for patient and staff safety
  • Coordinating program activities with sister agencies across systems

A few reasons why you might love this job:
  • You will support the creation and maintenance of a healthcare system that supports patient and staff safety
  • You will work with a highly dedicated and diverse team of professionals who value the service of others
  • You will contribute to a dynamic organization that embraces creativity, learning, and mutual support

A few challenges you might face in this job:
  • You will need to provide support and structure for team members who provide direct service to populations experiencing complex needs
  • You will be responsible for analyzing and assessing complex problems that occur across and between professional disciplines
  • You will need to remain focused and organized in a fast pace work environment

Competencies Required:
  • Innovative Problem Solving:Identifying and analyzing problems in order to propose new ways to do business
  • Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
  • Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
  • Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
  • Informing: Proactively obtaining and sharing information
  • Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
  • Handling & Resolving Conflict: Managing interpersonally strained situations
  • Leadership: Guiding and encouraging others to accomplish a common goal
  • Leveraging Diversity:Appreciating the benefits of varied backgrounds and cultures in the workplace
  • Driving Results: Demonstrating concern for achieving or surpassing results against an internal standard of excellence
  • Managing & Facilitating Change: Addressing key factors that influence successful organizational change
  • Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization

Read the complete job description by clicking this link.

The eligible list established from this recruitment may remain in effect for six months.

Minimum Qualifications

License Required:
1. Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

2. Positions assigned to manage a mental health clinic or program which requires clinical supervision of staff must possess one of the following professional licenses:

a. A valid license issued by the State of California, Board of Behavioral Sciences as a: Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPCC); or
b. A valid license as a Psychologist issued by the State of California Department of Consumer Affairs, Board of Psychology.

Education: Possession of a Master's degree from an accredited college or university with major in psychology, social work, counseling or a closely related field.

Experience: Three (3) years of full-time post-licensure experience, or its equivalent, providing mental health services in a behavioral health program or agency, one (1) year of which must have included supervising either a direct care program such as a public mental health clinic or inpatient facility, OR three (3) years of full-time experience or its equivalent, in mental health program administration, one (1) year of which must have included administrative responsibility for mental health programs/services and the supervision of subordinate staff.

** Please be sure to attach your CA Board of Behavioral Sciences license and degree to your application. **

Selection Process

Application Filing and Evaluation: All applicants must apply on-line at and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Remote Behavioral Consistency Questionnaire: Candidates will provide written responses to a series of writing prompts. The Behavioral Questionnaire is designed to measure a candidate’s knowledge, skills and abilities in job related areas which may include, but are not limited to: Action & Results Focused, Informing, Handling & Resolving Conflict, Leadership, Driving Results, and Managing & Facilitating Change. (Weighted 100%)


periodically until all positions are filled

The examination steps noted above may be changed in accordance with the County’s Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Jenny Nguyen at . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to

Closing Date/Time: Continuous

Job Address

Contra Costa County, California United States View Map