Client Support Specialist - Extra Help

  • Sonoma County, CA
  • Santa Rosa, California
  • Dec 01, 2023
Variable Shift Clerical and Administrative Support Education and Training
  • Salary: $26.69 - $32.43 Hourly USD

Job Description

Position Information

Do you have a strong desire to help those in need?

Are you interested in providing transportation for clients to appointments?

Join the Department of Health Services' Behavioral Health Division
as an Extra-Help Client Support Specialist!

Starting salary up to $32.43/hour!*

The County of Sonoma Department of Health Services seeks qualified candidates to fill multiple temporary extra-help Client Support Specialist positionsin the Behavioral Health Division.


As a member of a multi-disciplinary team, Client Support Specialists play a pivotal role in providing a variety of rehabilitation support services to adult and child clients. These positions are primarily responsible for transporting ambulatory adult behavioral health clients to and from appointments, hospitals, court, residential care, and long-term care facilities both within and outside of Sonoma County.

As the ideal candidate to join our team, you will enjoy driving long distances and have a passion for assisting those in need. Additionally, you will possess:
  • A current valid California Class C (or higher) Driver's License
  • A good driving record
  • Experience working with adults who have behavioral challenges
  • Excellent problem-solving abilities and sound judgment
  • Good interpersonal skills
  • The ability to maintain a professional demeanor in stressful situations

Extra-help employees relieve or augment permanent staff. Temporary, extra-help employees are not in the classified civil service and do not have property rights to permanently allocated positions. In addition, they do not receive most employee benefits such as long-term disability insurance coverage; accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a maximum of one calendar year. These employees must be off of work for three months before they can be re-employed on an extra help basis. Extra-help employees who meet the eligibility requirements may qualify for a County contribution toward medical coverage.

This recruitment is being conducted to fill multiple extra-help (temporary) Client Support Specialist positions in the Department of Health Services. This employment list may also be used to fill future extra-help positions as they occur during the active status of the list.

*Salary is negotiable within the established range.


Minimum Qualifications

Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be:

An Associate of Arts degree with major course work in community mental health, psychology, sociology, or other related field. Experience as a Client Support Assistant, or the equivalent, may be substituted for the required education on a year-for-year basis.


One year experience working as the equivalent of a Client Support Assistant, or one year of paid experience working with adults diagnosed with a serious and persistent mental illness, or children with a serious emotional disturbance that would provide basic understanding of the needs of mental health services programs.

Driver’s License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Special Qualifications: Some positions may require the ability to fluently speak and write a language other than English.

Knowledge, Skills, and Abilities

Working Knowledge of: Community resources and services available to program clients; techniques of rehabilitation; client legal rights; interviewing techniques, charting and case management documentation; and the use of electronic information equipment and specific systems as used within the department.

Ability to: Develop and maintain the trust and cooperation of clients, their families and other significant care providers; interpret and apply County mental health program policies and procedures; analyze a client situation accurately and adopt an effective course of action; work with clients to resolve conflicts with other staff, care providers or family members; work effectively as a member of a multi-disciplinary team; understand the legal mandates governing the storage of client records and information and the rights of the client to confidentiality; understand and apply the principles and techniques of case management and rehabilitative interventions with clients; coordinate the delivery of mental health services; apply basic interviewing techniques; facilitate group sessions; coordinate the delivery of mental health services; communicate effectively with persons from a variety of social, cultural, and economic backgrounds; evaluate situations and adopt effective courses of action to prevent a crisis; speak and write in at a level necessary to fulfill the job requirements; read, understand, and apply regulations and procedures governing mental health programs.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.


Responses to supplemental questions are used to evaluate your qualifications. Please provide sufficient information to allow for a thorough evaluation of your qualifications.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge, and abilities that relate to this position to ensure satisfaction of the minimum qualifications for this position. Candidates who possess the minimum qualifications for the position will be placed on an extra-help employment list and referred to the department. The department may contact candidates from the employment list who possess the most appropriate job-related qualifications for further consideration.


A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


Applications are accepted online at . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: SZ
HR Technician: RR

IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions.


These are some of the excellent benefits the County offers:

Paid Time Off :Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units.

Retirement :Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit .

IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical :County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Plus excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to or, contact the Human Resources' Risk Management-Benefits Office at or (707) 565-2900.

*IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: Continuous

Base Pay


Job Address

Santa Rosa, California United States View Map