What You'll Be Doing

The Food and Nutrition Services (FNS) - Eligibility Caseworker I determines initial and ongoing eligibility for the Food and Nutrition Services Program, previously referred to as Food Stamps. This program helps low-income households access the food they need for a nutritionally adequate diet and supports overall health and well-being. Caseworkers conduct interviews, collect and verify documentation, and assess eligibility based on program policy, either for new applicants or during scheduled case re-determinations.

Essential Duties and Responsibilities:

• Interview clients in person or by phone to gather information for eligibility determinations
• Assess client needs and provide appropriate referrals to community resources
• Enter and update case information in NC FAST and related systems to authorize benefits
• Request, review, and verify documentation per policy guidelines
• Evaluate data and make accurate eligibility determinations
• Meet established productivity and accuracy performance standards
• Maintain timely and accurate documentation
• Provide backup support for other case managers as needed
• Manage caseload using electronic document systems (e.g., Hyland OnBase)
• Complete work reports and follow up on outstanding case actions

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for DSS programs (Medicaid, FNS, Work First, Child Care Subsidy, Child Support, WIC, or Energy Assistance)
• Background as a Human Services Technician supporting state or county programs
• Eligibility determination experience with financial or insurance assistance programs
• Experience assessing financial need (e.g., financial counseling)
• Clerical or customer service support for Medicaid, FNS, Work First, or Child Care Subsidy programs
• Experience working with homeless populations
• Spanish language proficiency

How Will We Know You're 'The One'?

• Skilled in applying complex policy and calculating client budgets
• Detail-oriented with strong accuracy
• Experienced in fast-paced environments with shifting priorities
• Customer-focused with excellent verbal and written communication
• Proficient in Microsoft Office, NC FAST, and Hyland OnBase

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Monday - Friday - 8:30am - 5:15pm

Hiring Range: $22.84 - $27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 5/6/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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