Associate Network Operations Technician

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

About this Position: The Missouri State Data Center (SDC), part of the Office of Administration’s Information Technology Services Division (ITSD) is seeking a professional, self-motivated individual to join a team to support the duties of the SDC Operations.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) State Data Center (SDC.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Communicate with customers by phone and e-mail while tracking and monitoring systems to ensure continuous operation of State information technology systems and services.
• Assist in the development and maintenance of solution-driven internal operating procedures and processes.
• Assist in the development and training of new team members.
• Receive close or general supervision from a designated technical staff member or supervisor who reviews work for adherence to schedules and established quality standards.
• Monitor systems, jobs processing, networks, and hardware; enter commands into a computer console; and respond to alerts.
• Assist with the scheduling and monitoring of production jobs utilizing mainframe production control scheduling software; review job triggers, predecessors, successors, and requirements within a schedule.
• Report equipment repair and maintenance needs to technicians in a timely manner.
• Provide reliable and timely response to all customer service requests.
• Communicate effectively with customers verbally and by e-mail as needed to provide timely information and updates regarding print jobs.
• Assist with monitoring critical systems in the SDC and providing timely responses to all service requests, incidents, problems, outages, maintenance, performance alerts and job processing while analyzing abends and taking
  
  corrective action.
• Assist senior staff to support and triage active incidents and problems (including supporting senior staff during conference calls) by using monitoring tools, demonstrating skill searching and using logging systems, reviewing
  
  configuration information in databases and technical diagrams and employing problem solving skills and knowledge of computer systems and networking.
• Operate and monitor system backups and ensure they complete without error.
• Categorize issues for escalation to appropriate technical teams and notify customers and third-party service providers of issues, outages and remediation status.
• Assist senior staff with after-hours help desk support to end users.
• Other duties as assigned.

• Willingness to learn, ability to adapt quickly, work on multiple tasks simultaneously, and meet deadlines.
• Intermediate knowledge of office practices, procedures, and equipment. Including introductory knowledge of the operation, care, and adjustment of computer peripheral equipment.
• Ability to comprehend new and/or unique computer information technology concepts/principles and system requirements.
• Ability to understand and apply instructions, logically resolve problems and present clear and precise results.
• Ability to work quickly under pressure, make decisions, and meet deadlines.
• Ability to work with a team to develop and implement procedures and best practices.
• Experience working with various types of monitoring, logging, ticketing, and communication software is desirable but not required. As is basic knowledge of and experience in troubleshooting IT systems, applications, and network equipment.
• Team members need basic typing skills, excellent written and verbal communication skills, interpersonal skills, planning and organizing, critical thinking, problem-solving, and decision-making ability.
• Reliability, attention to detail, ability to understand and follow verbal and written instructions, strong customer service and communication skills, with the ability to communicate clearly with customers and technical personnel are also necessary.
• A successful team member must also have the ability to establish and maintain effective working relationships with other team members and clients.
• This position requires good visual acuity and agility, the ability to regularly lift and carry items weighing 40 to 60 pounds, standing, sitting, bending, moving, and transporting (including carrying) supplies throughout the scheduled shift.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Knowledge and understanding of office automation and office systems operating environments. Ability to learn technical aspects of information technology systems. Ability to follow technical instructions.

The classification for this position is Associate Network Operations Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions please contact: ITSDRecruiting@oa.mo.gov

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• State of Missouri

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