Human Resources Supervisor (Employee Relations)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to job, plus five (5) years of related HR experience, including one (1) year of experience which was in a lead or supervisory capacity.
• Experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution.

Licenses or Certifications:

• Valid Texas Class C Drivers License

Notes to Applicants
Capital Delivery Services is seeking a Human Resources Supervisor to lead our Employee Relations team!

The Employee Relations Supervisor will provide strategic and day-to-day leadership for all aspects of employee relations, leave management & accommodation requests, workplace health and safety, and other HR compliance functions.

In addition to overseeing a wide variety of employee relations programs, this position is also responsible for planning and leading and proactive initiatives aimed at improving HR services, strengthening workplace culture, increasing employee engagement, and promoting early conflict resolution. The Employee Relations Supervisor leads a team of HR professionals dedicated to fostering a fair, inclusive, and compliant work environment, while also partnering with department leadership and employees to improve communication, accountability, and employee experience across the organization.

This is a unique opportunity to make a positive impact on our organization through initiatives that support employees’ well-being, engagement, and professional growth. If you are passionate about creating a positive workplace culture and have a proven ability to translate engagement strategies into actionable results, we encourage you to apply.

Who We Are:

Capital Delivery Services ( CDS ) builds public projects that serve the community. We do this by directly managing the City of Austin’s Capital Improvement Program with over 600 active construction projects, representing a committed investment of over $10 Billion. These efforts include mobility improvements, building public health facilities, reducing flood risks, upgrading essential city infrastructure, and enhancing public parks.

Our team of engineers, architects, and construction professionals collaborates with residents, consultants, and City departments to ensure that projects are delivered on time, on budget, and with the community’s best interests at heart. With the philosophy of One City, One Team, One Approach, CDS is committed to Austin’s continued success.

Click here to visit our Facebook page to learn moreabout the Capital Delivery Services Department.

Why Join Us?

Meaningful Work
Contribute to projects that improve the lives of the people in our community. At CDS , we aim to create an environment that values diversity and adaptability and encourages staff at all levels to think creatively, experiment with new ideas, and contribute to a culture of continuous improvement to ensure timely delivery of capital projects with the best possible stewardship of taxpayer dollars.

Your work directly enables our department to deliver tangible construction projects throughout the city that will resonate for generations to come. Seeing results through constructed projects that shape the face of one of the nation’s most admired cities creates a sense of accomplishment and pride in your work.

Innovation and Collaboration
Collaborate with diverse and talented teams, leveraging technology, continuous improvement, and best practices to drive progress and embrace our One City, One Team, One Approach model of delivering capital projects.

Professional Growth and Development
Achieve your professional goals. CDS offers opportunities to advance in multiple career paths, including engineering, architecture, construction management, project planning and management, finance, business administration, process improvement, and data analytics. Education assistance is available through our tuition reimbursement program, and financial support for continuing education, licenses, and certifications is also available.

Work-Life Balance Enjoy a balanced lifestyle in a city renowned for its quality of life, outdoor activities, and cultural experiences. Our employees also enjoy the ability to work up to 60% remotely, depending upon position and business needs.

Health and Wellness

The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Click here to review the City of Austin’s Employee Benefits Guide.

To learn more about working with the City of Austin, click here to watch a short video!

Application Details:

• A detailed, complete City of Austin employment application is required to help us better evaluate your qualifications. For each position, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position.
• This position may allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes.
• If you are selected as the top candidate for a position, we may be contacting your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 previous supervisors in the application with correct contact information.

Additional Details:

• This position may require a skills assessment.
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED equivalent, undergraduate and/or graduate degrees, will be required.
• The Capital Delivery Services Department may close this job posting at any time after it has been advertised for seven (7) days, please apply as soon as possible if interested.

Driving Requirement:
This position requires a Valid Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Hybrid Work Environment:

The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 2 days per week at their designated worksite. Some positions may require additional time at their designated worksite.

90 Day Provision for Additional Vacancy:

If the same or an additional vacancy occurs within the Capital Delivery Services Department in the same job title within 90 days after the start date of the top candidate, the additional position may be offered to another top candidate from the same candidate pool. This may include filling other vacancies with the same job title in other division/work locations within the City of Austin, Capital Delivery Services Department. Decisions on assigned selection may be made at the time of hire based on the business needs of the department.
Pay Range
$37.63 - $47.98 per hour
Hours
Monday - Friday
8:00 p.m. - 5:00 p.m.
Up to 60% teleworking available.
Alternative schedule and/or flexible hours available based on business needs.
Hours may vary depending on work demands and business needs.

Job Close Date 05/19/2025 Type of Posting External Department Capital Delivery Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Rd., Austin, TX 78704 Preferred Qualifications
The ideal candidate will have the following preferred qualifications:
Experience providing leadership, mentoring, and guidance to human resources professionals to develop knowledge, skills, and abilities and promote professional growth and positive engagement. Demonstrated experience serving as a strategic business partner to coach leaders in effective management practices, conflict resolution techniques, policy interpretation and application, and risk mitigation practices. Experience leading workplace investigations into allegations of discrimination, harassment, retaliation, and other policy violations and writing investigative summaries. Experience leading or administering leave management and employee protection. programs, including FMLA , Workers’ Compensation, ADA , and related programs and benefits Experience writing and/or reviewing a wide variety of written documents and communications to ensure accuracy as it relates to grammar, content, audience, and delivery. Demonstrated experience independently planning, leading, and implementing complex HR projects and programs. Experience working in a Civil Service or public sector environment. Ability to travel to multiple work locations. Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Collaborates with and serves as strategic partner to senior leaders and management on HR programmatic analysis, with the achievement of objectives and in resolution of complex HR-related issues providing direct operational oversight, advice, and analytical support within the assigned department. Partners with and supports senior leader(s) to implement enhancements, to improve policies and procedures, and to provide solutions and recommendations for practice and process improvements as well as operational efficiency and service quality. Participates in the preparation and monitoring of budget and contracts/contractors and implementation of the departmental budget; and recommends and justifies capital expenditures. Serves as a subject matter expert providing guidance and monitoring compliance with applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives. Serves as a liaison and advisor within their department and between the Human Resources Department and other City departments, agencies, and other external organizations, groups, and representatives. Supervises implementation and administration on assigned project or process; assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness; performs quality checks of program-related data and personnel; prepares and reviews reports to monitor and communicate performance results; and directs HR team in implementation of agreed upon actions until the problem has been resolved. Investigates and responds to complaints from managers and employees, and makes recommendations. Monitors program, departmental, Local, and national trends; identifies training needs and solutions; works cross-departmentally to create best practices; conducts research to support new policy and procedure development; and develops and implements standard operating practice, policy, and procedure, as necessary.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of HR and departmental processes, techniques, and methods.
• Knowledge of assigned HR functional areas.
• Knowledge of practices, methods, and industry trends related to coaching, program administration, management, and leadership development.
• Knowledge of Federal, State, and Local laws and ordinances governing personnel and employment practices.
• Knowledge of City practices, policies, procedures, statutes, and ordinances.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of fiscal planning and budget preparation.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to maintain up-to-date knowledge/education as it relates to HR, the operations of the City, and/or its departments.
• Ability to understand key, cross-functional business issues to resolve issues through conflict management and coaching.
• Ability to analyze HR business needs and develop short- and long-range plans.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to job, plus five (5) years of related HR experience, including one (1) year of experience which was in a lead or supervisory capacity. Experience may substitute for one (1) year of the required education up to a maximum of four (4) years substitution. Do you meet the minimum qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Please rate your level of experience serving as a strategic business partner to coach leaders in effective management practices, conflict resolution techniques, and risk mitigation strategies:

• None - I have not coached or advised leaders on management practices, conflict resolution, or risk mitigation. My role has not involved strategic HR partnership.
• Limited - I have occasionally provided input or shared HR policies with supervisors or managers, but I have not had a consistent or strategic role in coaching or advising leadership.
• Moderate - I regularly support leaders by offering guidance on routine employee issues, basic conflict resolution, and compliance-related concerns. I am developing my ability to serve as a trusted advisor and contribute to management decisions.
• Advanced - I serve as a strategic HR partner to leadership, proactively coaching managers on effective leadership, developing strategies to develop engaged, high performing teams, and applying conflict resolution and risk mitigation strategies that align
• Expert - I am a trusted advisor to executives and senior leaders, providing high-level strategic counsel on leadership effectiveness, conflict prevention and resolution, and organizational risk. I influence leadership behavior, shape management strategy,

* Please rate your level of experience and skill in employee relations (e.g., resolving workplace conflicts, investigating complaints, advising managers, fostering engagement and compliance):

• None - I have no direct experience handling employee relations matters and limited understanding of relevant laws, policies, or practices.
• Limited - I have some exposure to employee relations concepts and may have supported others in related tasks, but I have not independently resolved employee issues or advised managers.
• Moderate - I have handled routine employee relations matters (e.g., attendance issues, policy clarification), can apply basic HR policies, and have participated in investigations or coaching under supervision.
• Advanced - I independently manage a wide range of employee relations issues, including conflict resolution, investigations, coaching managers, and ensuring compliance with laws and policies. I balance risk, consistency, and organizational culture.
• Expert - I am a strategic advisor on complex or high-risk employee relations cases, develop or lead training for managers, and guide organizational approaches to employee relations that align with business goals and legal standards. I serve as a subject m

* Please rate your level of experience in leading, mentoring, and developing HR professionals:

• None - I have not had the opportunity to lead, mentor, or develop HR professionals. My work has primarily focused on individual contributor responsibilities.
• Limited - I have occasionally provided guidance or informal support to peers or junior HR staff but have not held a formal leadership or mentoring role.
• Moderate - I have had some responsibility for leading or mentoring HR team members, such as providing feedback, coaching on tasks, or contributing to their development as part of project teams or supervisory roles.
• Advanced - I have consistently led and mentored HR professionals, including setting performance expectations, providing regular coaching and development, supporting career growth, and fostering a high-performing HR team.
• Expert - I have broad and deep experience developing HR professionals at all levels. I create and lead structured mentorship, training, and succession programs, and shape the strategic direction of HR team development aligned with organizational goals.

* Please rate your level of experience conducting workplace investigations related to discrimination, harassment, retaliation, and other policy violations, including writing investigative summaries or reports:

• None - I have not conducted workplace investigations or written investigative summaries. I am unfamiliar with the relevant processes, policies, or legal considerations.
• Limited - I have observed or supported workplace investigations (e.g., note-taking, scheduling interviews) and have a general understanding of the investigative process, but have not led investigations or written reports.
• Moderate - I have independently conducted straightforward investigations (e.g., minor policy violations), interviewed parties, documented findings, and contributed to or drafted basic investigative summaries under guidance.
• Advanced - I have led multiple investigations involving complex issues such as discrimination, harassment, or retaliation. I gather and assess evidence, maintain neutrality, ensure procedural fairness, and write clear, well-supported investigative summari
• Expert - I am a recognized expert in conducting and overseeing high-risk or sensitive workplace investigations. I train others on investigative techniques, ensure compliance with legal and organizational standards, write comprehensive reports suitable for

* Please rate your level of experience leading or administering leave management and employee protection programs (e.g., FMLA, Workers’ Compensation, ADA, and related programs and benefits):

• None - I have no experience managing or administering leave programs or employee protection benefits. I am unfamiliar with related laws or procedures.
• Limited - I have a general awareness of leave laws and protection programs and may have assisted with basic administrative tasks but have not directly managed or made determinations regarding eligibility, documentation, or compliance.
• Moderate - I have administered routine leave and accommodation requests (e.g., FMLA tracking, Workers’ Compensation claims, or ADA documentation), applied standard procedures, and ensured compliance under guidance or established policy.
• Advanced - I independently manage a variety of leave and accommodation cases from intake to resolution. I interpret and apply FMLA, ADA, Workers’ Compensation, and other applicable laws, coordinate with stakeholders, maintain compliance, and advise manage
• Expert - I lead or design leave management and employee protection programs, provide policy guidance, ensure integration with other HR processes, resolve complex or high-risk cases, train others, and monitor compliance with evolving legal and regulatory s

* Please rate your level of experience creating and/or reviewing written documentation and communications to ensure accuracy in grammar, content, audience appropriateness, and delivery method:

• None - I have little to no experience drafting or reviewing written communications in a professional setting. I am not familiar with tailoring content for different audiences or reviewing for clarity or grammar.
• Limited - I have written or reviewed simple communications (e.g., emails, templates), with some attention to grammar and clarity, but limited experience adapting content for tone, purpose, or audience.
• Moderate - I have regularly written or reviewed a range of communications (e.g., memos, reports, guidance documents), ensuring grammar, clarity, and appropriate tone. I consider the audience and delivery method, though may follow existing formats.
• Advanced - I independently draft and review diverse and complex written materials tailored to various audiences (e.g., staff, leadership, external stakeholders), ensuring accuracy, professionalism, clarity, and strategic alignment with purpose and deliver
• Expert - I am recognized for my advanced writing and editing skills. I develop and review high-impact communications (e.g., policy documents, executive correspondence, public-facing content), advise others on messaging strategy, and ensure consistency, pr

* Please rate your level of experience in independently planning, leading, and implementing complex HR projects and programs (e.g., HRIS implementation, employee engagement initiatives, organizational development programs):

• None - I have not had the opportunity to plan or lead complex HR projects or programs. My responsibilities have focused on routine or administrative tasks.
• Limited - I have supported or assisted in the planning or execution of HR projects but have not led them. I may have contributed to smaller-scale projects or parts of larger initiatives under supervision.
• Moderate - I have independently led or managed smaller HR projects or initiatives, such as implementing new processes or programs. I have handled some aspects of project planning, stakeholder coordination, and delivery, but often seek guidance for larger
• Advanced - I have planned, led, and implemented large-scale HR projects independently, managing all stages from initial concept to full execution. I effectively coordinate resources, manage timelines, assess risks, and communicate with stakeholders to ach
• Expert - I have extensive experience leading complex, strategic HR projects and programs. I oversee multiple initiatives simultaneously, strategically align them with organizational goals, lead cross-functional teams, ensure sustained impact, and continuo

* Do you have experience working in a Civil Service or public sector environment?

• Yes
• No

* This position requires a Valid Class C Texas Driver’s license. Do you have a Valid Class C Texas Driver’s license or if selected for this position, do you have the ability to acquire a Valid Class C Texas Driver’s license by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents Cover Letter Resume

• 

• City of Austin

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