Animal Services Representative II

Position Description

Under close supervision, provides clerical and administrative support for clients in the Animal Center; greets clients and assists with check-in/check-out at the front desk and lobby including directing to complete appropriate forms; answers inquiries, evaluates calls and determines appropriate routing and response according to established policies and procedures; provides information regarding Animal Center resources, events and programs; performs data entry and updates records and animal profiles in the kennel management software system; accepts and processes payments and issues receipts; and performs related work as required.

Incumbents will be exposed to a working environment with animals (primarily dogs and cats) which may lead to possible exposure of unpleasant odors and noises, allergens, interactions with animals, and possible exposure to zoonotic diseases; and will be required to handle and restrain animals humanely and safely using approved protocols and practices.

Duties may include but are not limited to the following:

Greetings clients and directs the completion of appropriate forms; answers inquiries, evaluates calls and determines appropriate routing and response according to established policies and procedures

Provides information on Animal Center procedures and programs including intake of stray or deceased animals, trap-neuter-release, owner surrenders, adoptions, licensing, spay/neuter, vaccinations, foster, volunteer and rescue; refers clients to staff and resources for low-cost food, training, medical care and animal enclosures to assist in retaining pets in their homes.

Reviews applicable forms and verifies information is complete and accurate and within
the jurisdiction of the City of Fresno; refers the public to the appropriate jurisdiction or
agency as needed.

Research microchip information to locate the registered owner of animals brought into
the Animal Center: makes contact with registered owners and arranges for pick up,
return to owner or animal surrender, updates information in the kennel management
software system; follows up with Animal Center staff for additional information on forms.

Processes payments including cash, checks, credit cards and issues receipts; receives
in kind donations and provides donors with forms; receives monetary donations from
donor, enters information into the kennel management software system, prepares and
issues receipts; balances receipt and provides to financials staff for processing.

Assists the public including interested parties and rescue organizations in providing
information on animals that are pending and being held or are available for adoption or
transportation; ensures animal information is accurate and up to date in the kennel
management software system including information on health, vaccinations,
temperament and outcomes before an animal is released to the public or another party.

Monitors office supplies and submits requests to reorder supplies; maintains copies of all appropriate forms including in respective files and forms accessible to the public; maintains animal information in the kennel management software system including scanning completed forms and ensuring all forms are filed appropriately; monitors calendars for daily activities and special events; participates in special events as needed.

May generate reports, memos, correspondence, activity logs and maintains animal data
through forms and databases and files.

Operates two-way radio, cellular devices, computer hardware and software and other
equipment.

May utilize equipment such as animal catch pole, leashes, harnesses, muzzles,
physical restraints and animal traps when necessary.

May be required to handle and restrain animals humanely and safely using approved protocols, personal protective equipment (PPE) and practices including assisting in cleaning and disinfecting kennel areas, food dishes and equipment along with feeding and exercising animals.

Performs related duties as required.

Immediate vacancies exist in the Fresno Animal Center. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Full job description available at:

https://www.fresno.gov/wp-content/uploads/2023/12/Animal-Services-Representative-II-12_23.pdf

Pay,Benefits, & Work Schedule

UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA)
HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days.
SUPPLEMENTAL SICK: 40 hours per fiscal year. 80 hours lifetime maximum.
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM PAY: $100 per month.
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.

DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list:

High School diploma or GED equivalent, at time of appointment.

Six (6) months of experience as an Animal Services Representative I, Call Center Representative I or Customer Services Clerk I with the City of Fresno.

OR

Two (2) years of increasingly responsible clerical experience in an animal centric setting. Private pet ownership is not qualifying experience.

SPECIAL REQUIREMENTS
Possession and continued maintenance of a valid California Driver License may be required.

Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record. The selected eligible candidates certified will be required to successfully pass a department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

Recruitment may be limited to a specific area of expertise as required by operational needs.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The selection process for Animal Services Representative I and Animal Services Representative II may differ. The City of Fresno reserves the right to amend the selection process at any time.

The selection process may consist of the following:

WRITTEN EXAMINATION: 100%: A job-related written examination which may be administered online may test a candidate's knowledge of: various breeds and behavior of dogs, cats, and other domestic animals, animal behavior and symptoms of common diseases including rabies, applicable Federal, State and local laws, codes, regulations and ordinances regarding animal adoptions, foster, rescue, spay/neuter and vaccinations, effective customer service, records management and file maintenance, proper English usage, grammar, spelling and punctuation, basic arithmetic, safe work practices related to animal handling and care including the use of equipment.

Candidates must achieve a passing score to qualify for the eligible list.

The written examination is tentatively scheduled for the week of June 9, 2025.

Veteran Preference Regulations

Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.

Equal Opportunity Employer

The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 05/23/2025

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• City of Fresno

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