Senior Housing Specialist

Job Summary

Performs a variety of complex duties in connection with the implementation of rental housing voucher programs, including but not limited to, the Housing Choice Voucher (Section 8), Continuum of Care, Emergency Housing Voucher, and Veterans Affairs Supportive Housing programs.

Representative Duties

Orients and trains Housing Specialists regarding the administration of voucher programs.

Provides guidance to Housing Specialists in determining the eligibility of applicants according to program guidelines and explains program procedures and objectives to program participants.

Provides administrative support to ensure compliance with federal legislative rules and regulations for federally-funded voucher programs, including but not limited to the Housing Choice Voucher (Section 8) , Continuum of Care, Emergency Housing Voucher, and Veterans Affairs Supportive Housing programs.

Assists applicants with navigating and troubleshooting affordable housing program waitlists,

Ensures that internal operating procedures and records are in compliance with federal regulations and reporting guidelines.

Coordinates with community-based organizations to connect affordable housing program participants with opportunities and services.

Connects with community groups, residents, landlords, local businesses, and business groups to outreach and inform community stakeholders of the City’s affordable housing programs, projects, and goals.

Reviews and approves lease agreements between owners/tenants. Approves and signs assigned voucher program contracts and ensures compliance with contract provisions.

Participates in housing inspections to ensure compliance with program guidelines and quality control.

Promotes, attends and participates in meetings involving social services agencies, public and private agencies, and community groups. Contacts individuals or agencies to resolve discrepancies and obtain information or services.

Provides administrative support and assistance to the Housing Authority Administrator and the Senior Administrative Analyst-Housing Authority.

Responds to inquiries from program participants and the general public. Investigates and resolves complaints by owners, tenants, and program participants.

Prepares correspondence and reports; completes a variety of forms and applications. Develops and disseminates informational materials.

Keeps abreast of changes to federal, State, and local legislation and Housing and Urban Development (HUD) guidelines for voucher programs and recommends changes to administrative plan and programs..

Performs related duties as assigned.

Requirements

Knowledge of:

HUD regulations for Housing Choice Voucher (Section 8), Continuum of Care, Emergency Housing Voucher, and Veterans Affairs Supportive Housing programs

Social service welfare principles and practices

Federal, State, and local housing program trends, objectives, and resources

Relevant programs, policy, procedures, and practices

Program development, implementation, and evaluation

Interview techniques

Report writing techniques

Business English and proper grammatical usage

Principles and practices of providing work direction to staff

Ability to:

Learn and apply federal, State, and local laws, legislation, and regulations relating to the provision of affordable housing assistance programs

Interpret, explain, and apply applicable laws, rules, and regulations

Analyze situations and develop and execute associated solutions

Train, coordinate, and monitor the work of staff

Communicate effectively, both orally and in writing

Respond to public inquiries, complaints, and requests for service in a tactful and effective manner

Provide effective customer service

Establish and maintain effective and cooperative working relationships with department staff, other City employees, and the public

Skill in:

The use of computers and related database, word processing, and spreadsheet software

REQUIREMENTS

Minimum Qualifications:

Education: Graduation from an accredited college with an associate’s degree.

Experience: Three years of experience directly administering a federally-funded rental housing voucher program or similar housing assistance or community development programs. At least one year of experience must include coordinating or providing technical direction to others. Relevant experience will be considered in lieu of education on a year for year basis.

Supplemental Information

Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

Testing may consist of the following:
Training & Experience Evaluation: qualifying
Oral Interview - 90%
Seniority: 10%

The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

Background Investigation:

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

WORKING CONDITIONS

Work is regularly performed within an office environment; however incumbent in this position will be required to conduct inspection of homes and apartments to ensure compliance with housing program standards. Dust, dirt, and odors are conditions that are occasionally encountered. Must be able to work with individuals and families from diverse backgrounds who have a variety of socioeconomic needs.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

Closing Date/Time: 5/29/2025 5:30 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• City of Santa Monica

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