Department Information Technology Manager - Police Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The San José Police Department is dedicated to providing public safety through community partnerships and 21 st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose’s diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.

Position Duties

The Police Department's opening for a Department Information Technology Manager in the Systems Development Division of the Bureau of Technical Services. This position is a senior level technical manager who will be responsible for overseeing and managing the day-to-day Police Department Application services. This is a hands-on position whose daily activities include management of an Applications Sustainment Support team and maintaining major department wide applications which support critical line personnel. The team currently consisting of 1 Supervising Applications Analyst, 2 Information Systems Analysts, 2 Senior Systems Applications Analysts, and 2 Analyst. The Systems Development Division supports a main campus and 20 field offices, ensuring availability and reliability of critical systems is paramount. This position reports directly to the Systems Development Division Manager. Excellent command of verbal and written communication skills is required.

The responsibilities include, but are not limited to the following:

• Research, plan, and implement best practices and strategies that address the applications needs, or web development, for the Department, including development, administration, upgrade of the various applications used by the Police Department (911 Communications and PD).
• The Department Information Technology Manager will be responsible for developing project plans that include research, writing technical requirements/RFPs for procurement, developing best methodologies for system implementation, and creating maintenance and support documentation.
• Knowledge of Oracle, Informix, SQL, DBMS and its components with code and programming concepts. Specifically, the knowledge and experience needed to integrate with other applications from Oracle, Informix and SQL platforms.
• Knowledge and experience in RDBMS and DBMS on Microsoft Windows Server 2019, 2022, and 2025 UNIX, Linux, HCI, and VMware platforms.
• Ability to read DB Schema and compose contrived and formal relationships between tables specifically to develop forms and applications and Crystal Report integration.
• Knowledge and experience using Microsoft Visual Studio or other enterprise development applications to develop ASP, ASPX applications or compatible platforms.
• Knowledge of configuration and deployment of Microsoft IIS and previous experience deploying Web applications using IIS.
• Coordinate Department needs with stakeholders and Police Department Senior Staff, and create a mid-range plan of applications development and implementation.
• Provide administrative oversight over the Systems Development Division personnel and contracts.
• Work closely with the City's IT Department in coordinating city wide applications and the utilization at the Police Department.

The successful candidate will have solid information management experience, strong interpersonal and management skills, and hand-on experience with systems, equipment and methodologies used by police departments.

Minimum Qualifications

Education and Experience

Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field and five (5) years of experience managing, maintaining, and implementing technology programs, computer system infrastructure and design, network operations, security design, application development and configurations, and system/server administration, including three (3) years of supervisory experience over a technical team.

Required Licensing (such as driver license, certifications, etc.)

Possession of a valid license authorizing operation of a motor vehicle in California.

Background: Submit to and successfully pass a comprehensive background investigation as required by the San Jose Police Department

Other Qualifications

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge and use of applicable Citywide and departmental procedures/policies; demonstrates knowledge and use of applicable federal and state rules and regulations. Knowledge of, and strong experience in, database development and programming such as; Oracle and SQL Server, as well as an understanding of complex database concepts and interfaces including the implications of different database designs. Familiarity and experience with deployment of Business Intelligence solution(s) along with ensuring secure data transport.

Supervision - Sets effective long and short-term goals based on a good understanding of management practices, establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Customer Service: Demonstrates the ability to anticipate customer's needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
Creativity - Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Communication Skills - Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.

Team Work & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews .

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit , including spaces, for each text response.

Have you recently participated in a software development project? If yes, describe your role in the project and a summary of the project approach. Describe the key factors that contributed to the success of the project.

If you have Information Technology experience within a Police Department or similar setting, please explain how your previous experience and responsibilities would transfer to this Department Information Technology Manager position. Your response should be consistent to your work history.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, please contact Rudy Yeung at rudy.yeung@sanjoseca.gov
If you have questions about the selection or hiring processes, please contact Alexandria Rodriguez at alexandria.rodriguez@sanjoseca.gov .

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 6/30/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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