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Job Description
Pay Range: $35.43 - $46.06/hr
Job Posting Closing on: Tuesday, June 3, 2025
Workdays & Hours: Schedule will best meet the needs of the Department; Some evening/weekend work required.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
The new Fort Worth Emergency Management & Communications (EM&C) Department is seeking a skilled Business Process Analyst II - Public Safety Technologyto join our Technology Services Team.
The Emergency Management & Communications department plays a critical role in public safety by coordinating responses to emergencies and disasters, ensuring swift and effective communication among first responders, government agencies, and the public. It develops preparedness plans, manages emergency alert systems, and facilitates rapid information sharing to protect lives and property during crises.
In this position, you will act as a technical liaison, primarily handling intricate business applications and serving as a project analyst. Your responsibilities will include providing user support, identifying customer needs, and enhancing business processes. You will also serve as a point of contact for departmental system issues, training, procedures, and testing. Administers and maintains projects, systems and/or technical business processes.
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university with major course work in Business Administration, Public Administration, or related field.
- Four (4) or more years of experience in providing technical support in an Emergency Communications and/or Emergency Operations Center.
- Valid Driver’s License
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain compliance with CJIS standards
- Must pass Drug Screen
Preferred Qualifications:
- Two (2) or more years of experience in using and providing system administration and technical support for public safety software/technology solutions; including Computer Aided Dispatch (CAD).
The Business Process Analyst II - Public Safety Technology job responsibilities are to:
- Provide first-line support and maintenance for audio, visual, computer equipment, and other technology-related systems across all Emergency Management and Communications (EM&C) facilitates.
- Plans, tracks, and oversees activities on more complex departmental public safety projects related to systems and business requirements.
- Establish and maintain a client role with the members of the EM&C Department to coordinate and meet the various IT needs for assigned projects.
- Communicate and collaborate with external and internal customers to analyze information needs and functional requirements and to deliver business analyst artifacts as needed. Coordinate and communicate with stakeholders, management staff, and vendor staff on project issues and status.
- Manages applicable incoming requests and other IT-related requests, and documents work in applicable service management systems
- Continuously monitor and evaluate the quality, responsiveness, efficiency and effectiveness of assigned information systems programs, methods and procedures, working with other team members on the continuous improvement of information systems and services.
- Ensures compliance of information systems with regulations such as CJIS, HIPAA, and others.
- Assists in inventory management, support, maintenance, and refresh/replacement schedule of Emergency Management & Communications Department computer equipment, such as PCs, laptops, cellular telephones, and tablets.
- Analyze information processing requirements and systems; translate requirements defined during systems analysis into logical, economical, and practical system design alternatives; participate in the maintenance and modification of current systems.
Working Conditions
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Physical Demand
Depending on assignment, positions in the class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.
Sedentary Work - Depending on assignment, positions it this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only. -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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