What You'll Be Doing

The Wake County Benefits and Wellness team is an award-winning group who pride ourselves on creative programming, customer-service excellence, and teamwork. We are the trusted source for employees navigating and taking advantage of the many incredible benefits offered through Wake!

The Benefits and Wellness team is seeking a Benefits Specialist to administer benefits for employees and retirees.

Our team-mate must be passionate about providing top-notch customer service and be someone who will be knowledgeable and patient to ensure employees understand options and feel enabled to make educated choices.

The focus areas for the Benefits Specialist include:

• Benefits: Processes, counsels and communicates with employees regarding benefits programs, open enrollment, qualifying life events, and separation. Ensures documentation is complete and accurate before processing

Retirement: Conducts retirement consultations with employees, coordinates retirement paperwork, offers information on retirement benefits, and provides benefits-related support to retirees Program Support: Supports the Living Great @ Wake program and other benefits and wellness events and initiatives

About Our Team

Wake County's Human Resources Department collaborates closely with county leadership to deliver innovative, results-oriented and customer-driven HR programs and services. With 72 dedicated employees, we manage a range of services including Benefits and Employee Wellness, Recruitment, Rewards and Recognition, Employee Relations, Training and more. The Human Resources Department is consistently recognized for excellence in wellness and talent management. By continually seeking and implementing innovative approaches that are widely recognized as industry models, we've positioned Wake County as a national leader, earning accolades such as the Healthiest Employer Hall of Fame and Agency Award for Excellence. Explore our competitive benefits package, including 5% 401k contribution and free Employee Health Center access, on our Benefits page. Join us in shaping Wake County's future.

The Basics (Required Education and Experience)

• Associate's degree in Human Resources Management, Public Administration, Business Administration or related field
• Three years of experience in human resources administration
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• At least three years of experience administering/supporting employee benefits and leave programs
• Human Resources administration experience within the public sector
• Working within a retirement system in North Carolina

How Will We Know You're 'The One'?

• Working knowledge of benefits processes and systems
• Demonstrated ability to understand varying policies, procedures, regulations, and benefits options with the ability to explain and help employees navigate them
• Strong interpersonal skills and a customer-service mindset are critical to success. Strong written and verbal communication is imperative [presentation skills]
• Commitment to maintaining confidentiality and to handle situations with tact and discretion
• Strong attention to detail and follow-through are essential
• Proficiency with standard Microsoft products (i.e. Microsoft Office including Outlook, Excel, Word) and the ability to navigate various systems

About This Position

Location: WCOB Raleigh, NC

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 23.94 - 32.32

Market Range: 23.94 - 40.70

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/8/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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