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Job Description
Description
The City of San Clemente is looking for the ideal Information Technology Analyst I/II, someone who possesses a blend of technical expertise, analytical skills, and strong communication abilities. They demonstrate a keen understanding of IT systems, strong problem-solving skills, and the ability to clearly communicate technical information to both technical and non-technical audiences. This position, under general supervision from the Information Technology Manager, performs a variety of duties in the operations and maintenance of the City's full service computerized information systems, including maintaining hardware and software configuration, provides user support; and performs a variety of technical duties as required.
The City of San Clemente reserves the option to hire at either the
Information Technology Analyst I ($40.43 - $49.14 hourly range)
or II level ($45.66 - $55.50 hourly range)
based on candidate qualifications and selection process.
Scheduled Salary Increases:
Effective July 2025 - 3.0%
Effective July 2026 - 3.0%
Effective July 2027 - 2.5%
DISTINGUISHING CHARACTERISTICS
Information Technology Analyst I - This is the journey level class in the professional Information Technology series. This class is distinguished from the Information Technology Analyst II by the performance of the more routine, journey level professional information systems functions within the series.
Information Technology Analyst II - This is the full journey level class within the Information Technology series. Employees within this range are distinguished from the Information Technology Analyst I by the performance of the full range of duties which are assigned including assuming responsibility for the maintenance and operations of the City’s full service computerized information systems, including hardware and software configurations and providing user support. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the City. Positions in this series are flexible staffed and may be filled by advancement from the Information Technology Analyst I level.
Essential Functions
Essential responsibilities and duties include, but are not limited to, the following:- Provide support for the City's computers and users; determine users' needs; work with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
- Install and configure new computers and software; install computer and data communications network components; such as routers, switches, work stations, mobile devices, infrastructure, and cables; develop and maintain assigned computer systems; install and troubleshoot computing hardware and related cables.
- Install, modify, test and troubleshoot existing computer programs; analyze problems; perform upgrades and make modifications to systems and individual programs as required.
- Participate in the administration, maintenance and repair of all computer hardware systems including printers, servers, backup systems, work stations, mobile devices, switches, routers, network infrastructure and related equipment.
- Participate in the maintenance and repair of selected network and application software for the City's wide area network.
- Coordinate information systems activities with other City departments; provide assistance and training in all applications; maintain the "Help Desk" for user assistance.
- Prepare documentation for new systems and changes to existing systems including system program and user guides; ensure compliance with established standards and procedures.
- Perform routine tasks of local area and wide area network administration; establish a computer maintenance schedule.
- Communicate and interface with end users; instruct end users concerning computer systems and software applications.
Research and formulate system documentation. - Procure and maintain computer hardware, software, and related supplies.
- Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems.
- Perform related duties and responsibilities as required.
- Installs, configures and maintains servers, data storage systems, and advanced network infrastructure.
Typical Qualifications
Knowledge of :
Principles and techniques of applications and functions of computer hardware and peripheral devices.
Principles and techniques of operational characteristics, services and activities of a management information systems program.
Operating systems, local area communications networks and wide area communications.
Characteristics and limitations of computer and peripheral equipment maintenance methods and procedures.
Ability to :
Analyze, design, program, install and maintain computer system.
Establish and maintain a computer maintenance schedule.
Train employees in the application and use of computer hardware and software.
Identify, evaluate and solve program problems.
Understand and follow oral and written instructions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Maintain mental capacity, which allows the capability of making sound decisions and demonstrating intellectual capabilities.
Maintain effective audiovisual discrimination and perception to the degree necessary for the successful performance of assigned duties.
Experience and Education/Training Guidelines
Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience :
Two years of experience in information systems for the IT Analyst I
Four years of experience in information systems for the IT Analyst II
Education/Training :
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in computer science, management information systems, business administration or a related field.
WORKING CONDITIONS
Work Environment :
The primary work setting takes place indoors within an office environment.
Physical Requirements :- Work is performed in an indoor office environment, requiring extensive sitting, and some standing and walking
- Moderate lifting, carrying, pushing, and/or pulling of boxes and files
- Stooping, kneeling, crouching, and/or crawling to access files
- Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents
- Hearing and speaking to exchange information in person or on the telephone
- Visual acuity to see/read documents and computer screen
- May be required to lift, push, pull and carry items that are moderately heavy in weight on an occasional basis
- May be required to bend, stoop, walk, kneel, and crawl in constricted spaces on an occasional basis.
The City of San Clemente provides excellent benefits which include:
FLEXIBLE WORK SCHEDULE -Most positionswork a 9/80 work schedule.
HOLIDAYS - The City presently recognizes 12 regular holidays, plustwo floating holidays.
VACATION - Employees accumulate vacation at the rate of 104 hours per year increasing to a maximum of 176 hours based on years of service.
SICK LEAVE - Accrual of 8 hours per month.
INSURANCE - The City provides a comprehensive benefit package including employee medical, dental, vision.
LIFE INSURANCE - Value equal to two times annual earnings up to a maximum of $100,000.
DEFERRED COMPENSATION - Employees may elect to enroll in a voluntary plan and defer up to the IRS permitted annual maximum. Employees may defer up to a maximum of $23,500 annually in 2025. Individuals aged 50 and older can contribute up to $7,500 in catch-up contributions to these plans.
FLEXIBLE SPENDING ACCOUNT - Employees may participate in either or both of the Health Care or Dependent Care programs.
EMPLOYEE ASSISTANCE PROGRAM - The City offers full-time employees and their dependents an EAP program which provides a variety of professional services.
ON-SITE FITNESS CENTER -The City provides a no fee on-sitefitness center with state of the art equipment located in City Hall.
RETIREMENT - The City of San Clemente is a member of the California Public Employees' Retirement System (CalPERS), and is subject to the Public Employees' Pension Reform Act (PEPRA). The retirement formula for new employees is based on the category below that the new employee falls under. Employee contribution rates will be determined by the employee's classification and requirements under PEPRA.
NOTE: The City is also a member of the Social Security system. As such, Full Time employees make contributions to Social Security in addition to their CalPERS contributions.
Classic Member:
Retirement Formula: 2% @ 55
Definition:
CalPERS refers to all members that do not fit within the PEPRA definition of a "new member" as "classic members" who are subject to the Public Employees' Retirement Law (PERL). PEPRA allows a member after January 1, 2013, to retain his/her classic member retirement benefit status if the member continues his/her membership in all previous California Public Retirement System(s) by leaving his/her service credit and contributions (if any) on deposit, and the member enters into employment that results in CalPERS membership within six months of separating from the most recent California Public Retirement System. Classic member status also requires the membership date to be on or before December 31, 2012, in a California Public Retirement System in which reciprocity is established.
New Member:
Retirement Formula: 2% @ 62
Definition: A new member is defined in PEPRA as any of the following:- A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, who has no prior membership in any California Public Retirement System.
- A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, who has a break in service of greater than six months with another California Public Retirement System that is subject to Reciprocity.
- A member who first established CalPERS membership prior to January 1, 2013, who is rehired by a different CalPERS employer after a break in service of greater than six months.
Closing Date/Time: 6/22/2025 11:59 PM Pacific - Provide support for the City's computers and users; determine users' needs; work with computer users to resolve problems and answer questions on a variety of hardware components and software programs.
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ABOUT THE COMPANY
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City of San Clemente
Show moreThe beautiful southern California community of San Clemente has 4.7 miles of stunning beaches and great surf that draw visitors on a year-round basis. The city is a family-oriented community of more than 65,500 residents and encompasses 18.5 square miles. The most southern city in Orange County, San Clemente is located midway between Los Angeles and San Diego, just north of the undeveloped lands of Camp Pendleton.
As San Clemente has grown in population, it has held steadfast to its heritage as the Spanish Village by the Sea. What was once a small residential village tied to its historical setting as an outpost along El Camino Real, San Clemente has matured into a diverse, full-service suburban community.
With its natural beauty and outstanding amenities, San Clemente maintains an exceptional quality of life for its vibrant and engaged citizenry. The city offers a unique blend of community events, performing arts, recreational activities, award-winning schools, and excellent business opportunities. Listed in the Top 100 Safest Cities, San Clemente enjoys quality public safety as well as parks and recreation services. San Clemente provides its residents and visitors with a variety of retail shopping experiences and services; including the historic, pedestrian-friendly downtown, Avenida Del Mar, along with the Pier Bowl area that is part of a picturesque city-maintained beach trail.
While San Clemente reflects a relaxed beach environment and atmosphere, there is also a culture of strong civic awareness. San Clemente residents are bright and highly involved, which leads to an enhanced sense of community, and a higher standard for development, historic preservation, and urban design.
With its world-renowned surf breaks, San Clemente is also a premier surfing destination. This coastal jewel has family-friendly beaches, a network of pedestrian and bicycle trails, rugged hills and canyons, clean air, and a mild Mediterranean climate that enhances the community’s distinctive seaside lifestyle.
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