What You'll Be Doing

The Coordinated Entry (CE) Manager is responsible for overseeing the Wake County Coordinated Entry system, ensuring equitable, efficient, and timely access to homeless services. This role will supervise the By-Name-List (BNL) Coordinator (and additional 2025 positions), manage data-driven referral processes, and develop and lead the design and implementation of a virtual access hub (call line and diversion process) to support intake, assessment, and referrals for households experiencing homelessness. The CE Manager will work closely with providers, funders, and CoC leadership to enhance system coordination, data integrity, and strategic planning.

Key Responsibilities

Supervision & Leadership:

• Oversee the By-Name-List (BNL) Coordinator, ensuring effective management of Wake CoC’s Coordinated Entry processes.
• Provide guidance, support, and performance oversight to CE staff members.
• Serve as the primary point of contact for Coordinated Entry system policies, processes, and enhancements.

Virtual Access Hub & Call Center Management:

• Develop and implement a virtual access hub/call line to provide efficient client intake and assessment.
• Coordinate and improve practices with other Coordinated Entry access sites to ensure quality customer service.
• Ensure timely and equitable referrals to appropriate homeless services, housing programs, and supportive resources.
• Train call line and diversion staff on client engagement, screening processes, and referral best practices.
• Monitor call metrics and client outcomes, using data to improve service delivery.

Policy & System Coordination:

• Lead the refinement and implementation of Coordinated Entry policies in alignment with HUD CoC standards.
• Work with stakeholders to evaluate system effectiveness, identify gaps, and propose improvements.
• Develop, implement and regularly review Coordinated Entry system manuals and guidance documents.
• Oversee compliance and reporting to ensure Wake CoC meets federal and local funding requirements.

Data & Reporting:

• Oversee Coordinated Entry data quality, ensuring accurate client tracking, service utilization, and system performance.
• Use data visualization tools to analyze trends and improve decision-making.
• Lead federal and local reporting efforts, ensuring transparency and accountability for funding agencies.

Stakeholder Engagement & Community Collaboration:

• Serve as a key liaison between CoC leadership, service providers, government agencies, and funders.
• Participate in local CoC Committees, planning meetings, policy discussions, and housing coordination sessions.
• Train and support community partners in Coordinated Entry protocol, data usage, and system improvements.

About Our Team

Wake County has established a new Continuum of Care department to fulfill its role as the CoC Lead Agency and key functions as Collaborative Applicant, HMIS and Coordinated Entry Lead. The County operates under a Memorandum of Understanding with the CoC for a period of 5 years. At the end of the term, the program will be evaluated to determine if and how services will be transferred.

The CoC Lead Agency is accountable to the CoC Governing Board consisting of representatives from local government, homeless and housing service providers, people with lived experience of homelessness. The CoC Governing Board is the policy-setting and decision-making body for the Wake CoC, which is responsible to the Wake CoC Membership for fulfilling its Housing and Urban Development (HUD)-defined responsibilities. The Wake CoC Governing Board is responsible for overseeing the planning, coordination of resources, and evaluation of results for the community.

The Basics (Required Education and Experience)

• Bachelor’s degree in Social Work, Public Administration, Human Services or related field
• Four years of related experience including work in homeless services and relevant progressive experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Strong knowledge of HMIS systems and data management principles
• Experience with data analysis, reporting, and presentation
• Familiarity with HUD CoC and HMIS policies and procedures
• Experience with data sharing agreements and managing vendor contracts
• Experience working with HUD funded programs, including but not limited to Continuum of Care and/or Emergency Solutions Grant (ESG)

How Will We Know You're 'The One'?

• Strong leadership, problem-solving, program design and stakeholder management skills
• Considerable knowledge of the program and issue area
• Comfort with public speaking, stakeholder engagement, and meeting facilitation
• Excellent problem-solving and organizational skills
• Ability to exercise judgment and discretion in applying and interpreting policies and procedures
• Ability to understand and carry out oral and written instructions
• Ability to establish and maintain effective working relationships with associates, officials and the public
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Strong problem-solving and organizational skills to manage multiple tasks and priorities

About This Position

Location: WCOB Raleigh, NC

Employment Type: Regular

Work Schedule:

Hiring Range: 73,492 - 102,892

Market Range: 73,492.00 - 132,292.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/24/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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