What You'll Be Doing

Join #TeamWake as a Patient Access Representative and help our community gain access to the healthcare they need! As a Patient Access Representative you will be the initial point of contact, setting the process and attitude of the clinic operations by providing administrative and customer service support to Health Clinic clients and staff. In your new role, you will use your client-focused approach and strong customer service skills to greet and assist the public by completing patient registration and directing patient to the appropriate facilities/ resources. You will be the friendly face Wake County residents know they can count on you to direct them to the care and help they need.

Bilingual candidates and those with previous experience in a medical office setting including check in/check out responsibilities, answering a multiline phone system, medical terminology and referrals/referral coordination/follow-ups are encouraged to apply.

NOTE: Upon acceptance of employment, you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Fluency in Spanish and English (oral and written)
• Fluency in Spanish and English Medical Terminology (oral and written)
• Previous experience in medical office setting including check in/check out responsibilities and answering a multiline phone system
• Experience with referrals/referral coordination/follow-ups

How Will We Know You're 'The One'?

• Ability to maintain effective and open communication with all team members in the clinic
• Knowledge of the medical billing process, including insurance and self-pay clients
• Ability to access and navigate in NC Tracks, Athena, EPIC and NCIR
• Ability to utilize office equipment and other relevant technology (Software and systems) to meet business needs
• Ability to develop and maintain strong business relationships with co-workers and clients by listening, understanding and responding to identified needs
• Knowledge of appropriate policies and procedures for day to day management of the financial aspects of the clinic
• Ability to be relied upon to ensure that projects within the area of responsibility are completed in a timely manner

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:15 am - 5:00 pm

Hiring Range: 22.48 - 26.49

Market Range: 22.48 - 30.51

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/14/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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