What You'll Be Doing

Join #TeamWake as a Customer Support Manager!

The Public Health Customer Support Manager manages client reception, building functions, medical records, and internal communications to assure timely delivery of services and compliance with state and federal mandates.

Responsibilities:

• Ensures that Public Health clients, patients, and visitors receive a high level of customer service including accurate and timely information and resources
• Supervises customer support staff and aligns the work of the customer service staff to support Public Health programs and services
• Directs functions that assure Public Health buildings are safe, secure and properly maintained
• Develops guidelines and procedures for building maintenance, and aligns building enhancement projects with agency priorities and budget
• Manages Medical Records operations; ensuring medical records are maintained, used and disposed of in accordance with HIPAA, state and federal guidelines, county policies and record retention schedules, and all privacy and confidentiality requirements
• Guides internal communications to support Public Health programs, services, and staff development
• Collaborates with program staff and oversees the implementation of communications strategies

NOTE: Upon acceptance of employment, you acknowledge that (i) if you work in the Health Clinics and Public Health Division (including School Health,) influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, and active support, and (ii) participation in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• Bachelor's degree
• Five years of job-related experience, including three years of supervisor experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Registered Health Information Administrator certification
• Registered Health Information Technician certification

How Will We Know You're 'The One'?

• Superior customer service skills
• Excellent attention to detail and problems solving skills
• Ability to handle confidential matters with discretion
• Ability to prioritize and manage multiple requests and deadlines
• Excellent team leader and innovative thinker capable of making trade off decisions that best represent the customer and business needs
• Strong team builder with ability to mentor, develop and lead staff

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri, 8:30am - 5:15pm

Hiring Range: 73,492 - 132,292

Market Range: 73,492.00 - 132,292.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/24/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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