Program Specialist

The Family Support Division is seeking a candidate to fill a Program Specialist position within the Child Support Outreach Unit. The base for this position will be based at the St Louis City/Choteau Child Support Office located at 3101 Chouteau, St Louis, MO . Extensive travel required and is with a 5 day, 8 hour work-week.

• Not eligibleforDistributiveWork
• Work closely with contractors and community partners; utilize knowledge of child support policies and procedures as well as knowledge of contractual agreements between the State of Missouri and contractors; provide assistance, guidance, and coordination in the successful productivity and effectiveness of outreach activities.
• Maintaining a caseload
• Assist with coordinating workforce participation activities;
• Assist in program planning, development, evaluation and implementation utilizing existing data and research regarding best practices and evidence-based interventions demonstrated to increase work participation;
• Develop and design new program policies and procedures, modify existing ones and communicate changes to contracted providers as required; monitor contracted providers, write monitoring reports, and provide technical assistance and training as needed;
• Research, review, and analyze federal and state legislation for its intent, meaning, and effects;
• Monitor customers who are exempt or excluded to improve work participation; maintain data for the areas(s) assigned and distribute to the FSD offices within the region(s);
• FSD representative on boards, councils, committees, and workgroups;
• Utilize knowledge of child support policies and procedures as well as extensive research to provide assistance, guidance, and coordination in the successful development of new educational material for the Outreach Program;
• Writing educational material independently or with a team. edit or add input to the work of a team member who has developed new educational material;

Bachelor’s degree and 1-3 years of relevant experience. (Substitutions may be allowed.)

Lack of post-secondary education will not be used as a sole basis denying consideration to any applicant.

Child Support experience preferred

Desired Skills:

• Ability to communicate and interpret complex ideas, plans, procedures, and programs;
• Ability to produce objective and timely reports;
• previous background with legal review/hearings
• Excellent problem-solving and time management skills;
• Work independently
• Excellent oral and written communication skills;
• Excellent team work skills; and
• Possess the ability to adjust to a changing environment and achieve results.

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

FSD.Personnel@dss.mo.gov

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• State of Missouri

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