Department Information Systems Specialist I

Introduction

0625 DISS I PT by Employment Services Team

TYPICAL DUTIES

• Provides specialized technical assistance to system users for desktop computer systems equipment including hardware, software and peripheral equipment.
  
• Sets up desktop systems; installs, tests and configures computer hardware, software, programs and applications; troubleshoots equipment to ensure functional operation.
  
• Serves as first level response to routine user enquiries and requests for assistance on desktop and computer related problems; determines severity of problem and resolves or refers to higher-level information systems staff; provides information on system and application functions; communicates user access rights.
  
• Performs minor repair on computer systems and peripheral equipment including printers, modems, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.
  
• Participates in planning, evaluating, selecting, implementing and installing new computer hardware and software; installs cabling and wiring for systems and peripheral equipment.
  
• Maintains equipment inventories/libraries and updates as required; maintains accurate records and logs of all services performed.
  
• Learns to develop and write technical documentation on systems and procedures and training materials for end users.
  
• Learns to perform technical network administration and maintenance duties.
  

MINIMUM QUALIFICATIONS

Note: Incumbents who, at the time that Classification Study #01-22 is adopted by the Board of Supervisors, occupy full-time Civil Service positions reclassified to this class by the study, shall be deemed to meet the requirements listed below.

EITHER PATTERN I

Experience: One year as a Department Information Systems Technician II in San Joaquin County.

OR PATTERN II

Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science.

Experience: One year of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems.

Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.

Substitution #2: Additional qualifying experience may be substituted for the above-required education on a year-for-year basis.

AND

Special Requirement: Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process.

KNOWLEDGE

Operations, services and activities of a comprehensive information systems program; basic methods and techniques used in troubleshooting various computer problems; personal computer hardware and software components; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of communication equipment and devices; principles and practices of record keeping; modern office procedures, methods and equipment.

ABILITY

Respond to and identify routine user computer related problems; install and configure desktop computer systems and peripheral equipment; perform basic troubleshooting on desktop systems and applications; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; install cabling and wiring; learn basic principles and practices of technical network administration and maintenance; learn operational characteristics of network systems; learn methods and techniques of developing technical documentation and training materials; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL/MENTAL REQUIREMENTS

Mobility-Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving; Lifting-Frequently 5-30 pounds; occasionally 70 pounds or less; Vision-Constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision; Dexterity-Frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching; Hearing/Talking-Frequent talking/hearing in person and on the telephone; Emotional/Psychological-Frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling; Environmental-Frequent exposure to noise.

San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to Equal Employment Opportunity Division (sjgov.org).

Accommodations for those covered by the Americans with Disabilities Act (ADA):

San Joaquin County complies with the Americans with Disabilities Act and, upon request, will consider reasonable accommodations to enable individuals with disabilities to perform essential job functions.

BENEFITS

Part-Time Employee Benefits: Part-time employees who meet the appropriate eligibility criteria may receive health insurance benefits and step increases.

Selection Procedures

Applicants for part-time and temporary recruitments who meet the minimum qualifications are either referred to the hiring department for further selection or they may be required to take a written examination. If a written examination is given, the top candidates may be referred to the hiring department for further selection.

Testing Accommodation: Candidates who require testing accommodation under the Americans with Disabilities Act (ADA) must call Human Resources Division at (209) 468-3370 prior to the examination date.

Physical Exam : Some classifications require physical examinations. Final appointment cannot be made until the eligible has passed the physical examination. The County pays for physical examinations administered in its medical facilities.

Pre-employment Drug Screening Exam: Some classifications require a new employee successfully pass a pre-employment drug screen as a condition of employment. Final appointment cannot be made until the eligible has passed the drug screen. The County pays for the initial drug screen.

Employment of Relatives: Applicants who are relatives of employees in a department within the 3rd degree of relationship, (parent, child, grandparent, grandchild or sibling) either by blood or marriage, may not be appointed, promoted, transferred into or within the department when:

• They are related to the Appointing Authority, or
  
• The employment would result in one of them supervising the work of the other
  

Department Heads may establish additional limitations on the hiring of relatives by departmental rule.

Proof of Eligibility: If you are offered a job, you will be required to provide proof of U.S. citizenship or other documents that establish your eligibility to be employed in the U.S.

HOW TO APPLY

Apply Online:

www.sjgov.org/department/hr

By mail or in person:

San Joaquin County Human Resources

44 N. San Joaquin Street Suite 330

Stockton, CA 95202

Office hours:
Monday - Friday 8:00 am to 5:00 pm; excluding holidays.

Phone: (209) 468-3370

Job Line:

For current employment opportunities please call our 24-hour job line at (209) 468-3377.

When a final filing date is indicated, applications must be filed with the Human Resources Division before 5:00 p.m. or postmarked by the final filing date. Resumes will not be accepted in lieu of an application. Applications sent through county inter-office mail, which are not received by the final filing date, will not be accepted. (The County assumes no responsibility for mailed applications which are not received by the Human Resources Division).

San Joaquin County Substance Abuse Policy: San Joaquin County has adopted a Substance Abuse Policy in compliance with the Federal Drug Free Workplace Act of 1988. This policy is enforced by all San Joaquin County Departments and applies to all San Joaquin County employees.

Equal Opportunity Employer : San Joaquin County is an Equal Employment Opportunity (EEO) Employer and is committed to providing equal employment to all without regard to age, ancestry, color, creed, marital status, medical condition, national origin, physical or mental disability, political affiliation or belief, pregnancy, race, religion, sex, or sexual orientation. For more information go to www.sjgov.org/department/hr/eeo .


Click on a link below to apply for this position:
Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. View and print the official application form as an Acrobat pdf file. A San Joaquin County application form is required for this recruitment. You may print this Acrobat PDF document and then fill it in. Contact us via conventional means. You may contact us by phone at (209) 468-3370, or by email, or apply for a job in person at the San Joaquin County Human Resources Division.

Closing Date/Time: 7/9/2025 11:59:00 PM

• 

• San Joaquin County

• (209) 468-3370

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