Fire Business Services Analyst, Associate

Position Description

The Tacoma Fire Department is seeking a motivated, analytical professional who is interested in challenging and varied work as a full-time Business Services Analyst, Associate for the EMS Prevention & Outreach Division. Under the direction of the TFD CARES Business Services Manager, you will play a significant role in the decisions made by TFD leadership for daily program operations and community prevention strategies by providing analytical, planning, and administrative insight of EMS utilization and community education efforts on appropriate use of 911 EMS services.
This position will have an option for a flex work schedule, including telework. If you are passionate about community health and eager to make a meaningful impact, we encourage you to apply and join our dedicated team!

Key Responsibilities:

• Maintain and ensure the accuracy of patient health records and program data, including input, review, and evaluation of data and reports.
• Develop, compile, and analyze statistical and technical data to support reporting and program evaluation.
• Design and maintain clear, informative dashboards and reports to monitor performance metrics using best practices.
• Conduct studies on clinical program efficiency and productivity, providing recommendations for improvement.
• Support patient navigation by processing referrals, organizing patient records, and coordinating care with external providers.
• Participate in community outreach, including planning and delivering trainings with supporting materials and metrics.
• Attend meetings with partner agencies to support efficient management of non-emergent 911 high utilizers.

Qualifications

Minimum Education*
Bachelor's degree public or business administration or directly related field

Minimum Experience*
1 year of patient records management, or database maintenance work in area related to assignment
1 year experience in data collection, analysis, and error resolution is preferred

*Equivalency: 1 year of experience = 1 year of education

Knowledge & Skills

• Knowledge of patient privacy laws and health information standards, including HIPAA compliance.
• Strong oral and written communication skills, with the ability to actively listen and engage with diverse stakeholders.
• Proficiency in data management, analysis, reporting, and visualization using tools such as Excel, Access, and Tableau.
• Ability to work independently, manage time effectively, and meet deadlines with strong organizational skills.
• Experience with health information systems and software in a medical or clinical environment.
• Familiarity with public health education and community outreach methods, including preparation of training materials.
• Understanding of basic research methods and trend analysis for healthcare data.

Selection Process & Supplemental Information

This recruitment is being managed by Kim Susee, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

The Department

The Tacoma Fire Department CARES Program provides non-emergency services to assist community members beyond a traditional 911 emergency medical service (EMS) call. The CARES Program purpose is improving public safety and is a long-term strategic initiative for the department. CARES assists citizens to navigate the appropriate levels of care and services so that can improve their health and remain safe in their home, not relying on 911 EMS for non-emergent medical needs. We are looking for employees who share our core values and commit to our mission to protect people, property, and the environment, and professionally and compassionately serve the community.

City of Tacoma’s Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

View this exciting video to learn more about the City of Tacoma: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 7/7/2025 5:00 PM Pacific

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• City of Tacoma

• 253-591-5400

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