What You'll Be Doing

Wake County is looking for a motivated and detail-oriented Eligibility Team Lead to join our Family & Children Medicaid team! If you have experience in case management, program assistance, and leading teams, this could be the perfect opportunity for you. This role is part of the Review Section within the Economic Services Division, where each team includes a supervisor and 8-10 eligibility caseworkers.

Daily responsibilities include:

• Provide guidance and day-to-day support to both new and experienced FCMA eligibility staff
• Assist with questions related to policy interpretation, case processing, and use of systems such as NCFAST
• Support the team with complex cases and technical troubleshooting
• Run, review, and analyze Data Warehouse, NCFAST, and NCTRACKS reports
• Work with supervisors and the Program Manager to assign and manage daily and monthly tasks
• Collaborate with the Program Staff Development Section to identify training needs and assist with classroom and lab instruction
• Help create and lead On-the-Job Training (OJT) for new team members
• Perform quality assurance audits to ensure accuracy and compliance
• Maintain a caseload, including managing vacant and specialized cases
• Serve as a hearing officer for local Medicaid hearings

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Associate's degree in Human Services or a related field
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Current experience within the last two (2) years determining eligibility and providing case management for any of the following Economic Services Programs provided by a State or County Department of Social Services/Human Services - Family and/or Adult Medicaid or Work First
• Experience as a mentor, lead worker, team leader, or supervisor
• Spanish language skills are preferred but not required

How Will We Know You're 'The One'?

• Identify issues, obtain relevant information, compare data from different sources, and evaluate alternative solutions.
• Recognize and assess the skills of new and existing employees, and identify ways to acquire or further develop those skills.
• Provide guidance and feedback to help individuals or teams strengthen their abilities to accomplish tasks or solve problems, leading to improved performance.
• Build and maintain ongoing, collaborative working relationships with coworkers to support team and unit goals.
• Motivate and engage employees through effective communication, conveying information clearly and concisely in both verbal and written formats. Actively listen and respond appropriately to others.
• Demonstrate reliability by ensuring projects within your area are completed on time. Monitor programs and activities and take corrective action when necessary.

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Monday - Friday 8:00 am - 5:00 pm

Hiring Range: 26.16-31.99

Market Range: 26.16 - 37.81

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/13/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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