Guest Services Assistant (As-Needed)

City of Santa Monica
Santa Monica, California United States  View Map
Posted: Jul 08, 2025
  • Salary: $25.34 Hourly USD
  • Full Time
  • Community Relations or PR and Marketing
  • Job Description

    Job Summary

    Performs a wide variety of functions associated with guest service administration and operations at the Annenberg Community Beach House, Santa Monica Swim Center or other venue, including basic clerical and accounting duties, public information distribution, daily facility operation, guest relations and staff support.

    Representative Duties

    Implements guest service standards and ensures the delivery of high level of customer service to guests in person, over the phone and by e-mail.

    Coordinates and monitors guest reservations and check-in process. Distributes parking permits.

    Manages access to entrance and keeps records of attendance.

    Processes registrations and collects fees. Readies and makes deposits to the Business and Revenue Operations Division. Maintains financial program records and files.

    Receives, records and resolves guest complaints. Assists guests in resolving disputes and discrepancies.

    Monitors the property and assists guests, provides interpretive information, and informs guests of rules and regulations.

    Provides staff support for recreational programs and activities at the Beach House. Assists with creating flyers and outreach materials. Updates day use activity schedules. Maintains recreational and cultural event mailing and email lists and assists with marketing and mass mailings.

    Reviews, sorts and distributes mail and responds to routine email and correspondence.

    May serve as back-up to the Guest Services Coordinator in his/her absence.

    Provides routine clerical support for supervisory and administrative staff.

    Performs other related duties, as assigned.

    Requirements

    Knowledge, Abilities and Skills :

    Knowledge of:

    Effective guest relations and conflict resolution techniques.

    Record keeping, accounting and cash handling techniques.

    Modern office procedures, practices and equipment.

    Business English, spelling, punctuation and grammar.

    Basic mathematics.

    Ability to:

    Provide effective customer service.

    Communicate effectively both orally and in writing.

    Follow written and oral instructions.

    Establish and maintain cooperative and effective working relationships with City employees and the general public.

    Respond to public inquiries, complaints and requests in a tactful and effective manner.

    Set-up and maintain office files for electronic and hard copy documents.

    Operate a variety of office equipment.

    Perform basic mathematical computations.

    Use independent judgment and initiative.

    Learn and use applicable software applications.

    Skill in:

    Working effectively with persons from diverse social, cultural and economic backgrounds.

    Reading, writing and communicating in English at an effective level.

    Working with personal computers and applicable software applications including the Microsoft Windows operating system, Microsoft Word and Excel, and Point of Sale (POS).

    Education, Training, and Experience :

    Graduation from high school or the equivalent. One year of recent, paid customer service or guest relations work experience which has included cash handling and working with various computer software applications.

    Supplemental Information

    HOW TO APPLY: Applicants must file a clear, concise, completed online City Application along with any required supplemental applications with the Human Resources Department by the filing deadline.

    SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

    The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

    The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

    Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

    Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

    BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

    The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.

    Closing Date/Time: 7/24/2025 5:30 PM Pacific
  • Special Instructions

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.
  • ABOUT THE COMPANY

    • City of Santa Monica
    • City of Santa Monica

    Santa Monica is a beachside city of 8.3 square miles on the westside of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational venues. Recently named by National Geographic as one of the Top "10 Beach Cities in the World" and by TIME as one of the "Best Places to Live", Santa Monica features three miles of Pacific beaches and the Santa Monica Pier. Santa Monica’s residential population is approximately 93,000, increasing to an estimated 250,000 during the day with tourists, shoppers, and employees. Tourism attracts over 8 million visitors annually.

    The City of Santa Monica was incorporated on November 30, 1886 and subsequently adopted a City Charter in 1945. In 1947, a City Council-City Manager form of government was established. The City Council consists of seven members elected by the community at large to four year terms.

    The City of Santa Monica is a full-service city. City departments provide police, fire, a regional transportation network, water, refuse and recycling, streets, parking, planning, building, engineering, free public wifi, a high speed fiber optic network, parks, affordable housing, economic development, library, rent control, recreational, cultural, and educational services to the community.

    The City-operated Big Blue Bus regional bus service provides over 16.5 million rides for customers each year, all powered by renewable natural gas. Breeze Bike Share was Southern California's first bike share system with 500 bikes at 85 locations. In 2016, the Metro Expo Line opened connecting Santa Monica to Downtown Los Angeles in under an hour.

    The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City is working toward aggressive climate action goals including: water self-sufficiency by 2020, zero waste by 2030, and carbon neutrality by 2050.

    The highly-rated Santa Monica-Malibu Unified School District serves both Santa Monica and Malibu residents. Santa Monica College (SMC), one of the state's top two-year community colleges, serves over 30,000 full-time and part-time students on several campuses and offers more than 90 fields of study. Santa Monica's strong education institutions are complemented by the 5-star rated Santa Monica Public Library system.

    Public safety is a top priority in the City of Santa Monica. Santa Monica Fire Department continues to maintain a Class 1 ISO rating, the highest possible rating.

    Santa Monica has a strong and diverse economy. Known as “Silicon Beach,” local businesses are at the leading edge of the nation’s creative economy and startup scene.

    Sana Monica is also home to three renowned and respected health facilities, Providence Saint John’s Health Center, Santa Monica-UCLA Medical Center and Kaiser Permanente.

    Connect with the City of Santa Monica by visiting www.santamonica.gov, follow @santamonicacity on Twitter, or sign up for the City's newsletter and emergency alerts at www.smgov.net/newsletter.

     

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Apply Now Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.
Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.