Senior Security Officer

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating, and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, and partnering with the community, and providing an excellent environment in which to work.

Position Duties

The total salary range for the Senior Security Officer classification is $79,475.76 - $96,576.48.

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Department of Public Works is currently seeking to fill one (1) full-time Senior Security Officer vacancy in the Facilities Management Division. This class differs from Security Officer in that members of this class will supervise members of the latter class. This position is responsible for performing work focused on security services at City Hall and providing a safe and orderly environment for staff and the public. Key responsibilities of this position include but are not limited to:

• Supervises the work of security officers; interprets and applies legal statutes, laws, and departmental policies, procedures, and regulations; interviews, selects, trains, and evaluates new personnel; ensures current training of all personnel is complete.
• Performs public relations services such as providing information and assistance to the general public and City employees.
• Supervises the monitoring of facility property.
• Responds to medical emergencies; may provide first aid or CPR.
• Investigates potentially hazardous conditions and communicates with Police, Fire, Ambulance, and other agencies as appropriate.
• Patrols buildings and grounds; responds to after hours emergencies at City Hall campus.
• Handles difficult, complex, or volatile situations such as materials detection stops or unruly customers; prepares incident reports.
• Uses judgement in determining the best means of solving security problems of employees, customers, and the general public.
• Evaluates and recommends revision of security and emergency procedures and policies.

Current shifts for this position are Monday through Friday, day and swing shifts with added graveyard shifts on the weekends and/or holidays. This position may also at times require overtime with early-ins or hold overs to provide coverage for meetings, events or special projects during the week or on the weekend that could fall on a City of San José recognized holiday.

Minimum Qualifications

Education: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate).

Experience: Four (4) years of experience in security, safety, or law enforcement.

Required Licensing: Possession of a valid State of California Driver’s license.

Physical requirements:

• Ability to lift barricades, bollards and safety cones, weighing up to 40-50 pounds.
• Ability to stand and walk throughout shifts for meetings and event coverages, as necessary.

Background: All Senior Security Officers must participate in a third party investigation prior to receiving a final offer.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Relevant knowledge and experience in security for Facility Operations, which includes use of technology (metal detectors, computerized access control, fire alarm panel monitoring and security alarm systems, closed circuit video, radio communication, elevator controls, etc.). Ability to provide regular foot-patrols of property and meeting coverage. Experience working in high-rise buildings. Coordinate and monitor security protocol and/or any security related concerns at City Hall in regards to specific meetings or events, suspicious persons or activities and problems related to the City Hall campus. Citywide and departmental procedures/policies and federal and state rules and regulations; Current certification in CPR, First Aid, AED and California Guard Card.

Communication Skills - Communicates and listens effectively and responds in a timely, efficient and respectful manner to a variety of audiences including residents, contractors, City Staff, members of the public and customers visiting the City Hall campus. Written correspondence including e-mails and incident reports are legible, accurate, concise and well-organized and in proper grammatical format. Ability to provide relevant information to fellow security officers and/or supervisors as necessary between shift changes.

Customer Service - Ability to provide excellent customer service at all times in a professional and courteous manner especially under difficult or stressful circumstances to the pubic and employees at City Hall. Approaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely manner.

Teamwork & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Conduct and coordinate initial investigations related to City Hall property related incidents including medical, police or fire emergencies. Must have the ability to maintain high levels of confidentiality due to the sensitive nature of the pending circumstances.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Ability to effectively deal with the homeless population possibly under the influence of drugs or alcohol or off prescribed medications suffering from mental health issues in and around the City Hall campus.

Decision Making - Ability to provide First Responder assistance for medical emergencies, 911 hang-up calls, duress alarms & police and fire incidents occurring on City Hall property with the ability to make independent decisions at times to protect and mitigate any damages against the City of San José. Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Computer Skills - Basic knowledge and ability to effectively use the following computer programs to communicate with customers and complete assigned work tasks as required: MS Word, Microsoft Outlook and Excel. Ability to multi-task in an office environment while answering phone/intercom calls, e-mails and assisting walk-up clients at the Security Office. Demonstrates efficient use of time to prioritize tasks and follow-up as needed on daily workload or assignment.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Maritza Garcia at maritza.garcia@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 7/18/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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