Resident Services Technician

Description

PRIMARY PURPOSE OF POSITION:

This position will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities.

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• $175 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

SUPERVISION RECEIVED/EXERCISED:
• Receives direct supervision from the Supervisor or Program Manager.
• May receive lead direction and or functional guidance from higher level staff
• May exercise technical and functional lead direction over temporary employees and training program participants.

Essential Areas of Responsibility

• Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through.
• Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services.
• Creates and implements outreach activities to meet agency and departmental goals and objectives.
• Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public.
• Responds to written and telephone requests and inquiries from the general public concerning programs. Prepares necessary correspondence.
• Researches, updates, and maintains data on participants, demographics, progress, needs and services; determines program effectiveness
• Assists in all aspects of the administration of the agency's public housing Resident Services programs which includes: designing and revising FSS Action Plan, monitoring participant contracts, calculating escrow credits, completing the FSS addendum to the HUD 50058 and adapting the program as needed to meet resident progress and needs.
• Perform all duties related to managing a PH caseload which includes: Verifying and documenting information provided by prospective and current tenants for certification, determining income and allowances to accurately calculate appropriate tenant rent and explain methodology to participants, interpreting and enforcing program rules and regulations.

Education & Experience

EXPERIENCE AND EDUCATION GUIDELINES:
Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:

Experience: Two years of increasingly responsible experience in social, housing or community services, including case management.

Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor's degree in social work, human services, counseling or a related field is highly preferred.

Job Duties & Responsibilities

REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS:
Knowledge of:

• Familiarity with activities and services provided by a business environment that implements services in any of the following fields: human services, counseling or a related field; social services, community services, and case management.
• Modern office methods and equipment including FAX machines, multi-line telephone systems, computers and applicable software;
• Proper English usage including spelling, grammar punctuation, editing and vocabulary;
• Public and agency desk procedures and methods of providing services and information;
• Standard business mathematics, principles and procedures of record keeping.

Ability to:

• Work independently with a high degree of self-motivation and initiative and as part of a team, and the ability to work under pressure.
• Effectively interview and gather information, record, and correctly evaluate data.
• Correctly interpret rules and regulations for residents and the general public.
• Appropriately advise, motivate, and assist program participants. Initiate and answer correspondence independently.
• Organize and prioritize work effectively, meet required deadlines, and accommodate change.
• Maintain accurate and systematic records, and client confidentiality.
• Work effectively with people from a variety of social, economic and ethnic backgrounds.
• Maintain a sense of surroundings to assure personal safety.
• Maintain the physical capacity to effectively perform the duties as assigned.
• Learn, interpret, explain and apply Federal, State, and Housing Authority regulations concerning program(s) operations, eligibility and residential property leasing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Research and develop community resources.
• Write and format routine business correspondence, reports, documents, manuals and presentations.
• Operate a computer using various Windows based applications and related programs, including standard, as well as proprietary software.

In addition to being a part of an influential organization in the Sacramento community, classifications in Unit 5 - AFSCME are eligible for many great benefits. Some of these benefits include:

• 12 paid holidays plus 3 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 12 sick days per year
• Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• CalPERS Pension Retirement
• $10,000 life insurance
• Downtown parking subsidy of $175/month (eligible classifications)
• Tuition reimbursement up to $5,250 per year
• Professional Development opportunities

Retirement benefits:
Employees who retire with SHRA are eligible for the following CalPERS benefits.

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

Additional benefits:

• Bilingual certified staff receive an additional 5% each pay period once they have been tersted and certified as a bilingual resource.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.

Closing Date/Time: Continuous

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• Sacramento Housing & Redevelopment Agency

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