What You'll Be Doing

#TeamWake is looking for an enthusiastic and knowledgeable Patient Access Representative to join the Tuberculosis (TB) Clinic in the Public Health Department. The ideal candidate will be a patient-focused individual with superb communication and organizational skills. As the Patient Access Representative (PAR), you will be responsible for performing administrative and data entry services to include collecting payments, medical records and data processing. The PAR will serve as the receptionist and provide exceptional customer service and administrative support to all clients and families visiting the TB clinic.

Key Responsibilities of the PAR include:

• Assisting patients with registration and scheduling for medical appointments
• Accurately entering and verifying patient information, insurance, and financial details
• Collecting and verifying payment information
• Answering patient questions and directing them to appropriate resources
• Maintaining patient files and records in accordance with HIPAA regulations
• Responding to and resolving patient inquiries in a timely manner
• Handling high volume of incoming calls for appointment scheduling
• Providing patients with necessary forms and ensuring their completeness and accuracy
• Greeting patients professionally and courteously, both in person and over the phone
• Completing daily reports for appointments, production, charges, and payments
• Performing other necessary administrative tasks as required

**Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bilingual English/Spanish language skills (oral and written)
• Experience working in a medical office and/or clinic setting
• Experience with cash handling and verifying insurances
• Minimum of one year of customer service or clerical experience
• Computer proficiency in MS Office Suite
• Knowledge of hospital/medical terminology

How Will We Know You're 'The One'?

• Ability to multi-task in a fast-paced environment
• Ability to work autonomously and as part of a team and adhere to policies and procedures
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to apply basic concepts of mathematics and computations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Competency required in the areas of communication, excellent verbal and written skills
• Use of computer skills to include Microsoft Word and Excel
• Familiarity with effective use of computerized accounting/billing systems
• Must be able to use other equipment such as a fax, copier, scanner, and calculator
• Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610 USA

Employment Type: Regular

Work Schedule: M-T 9am-4pm, Wed off, Thurs-Fri 9am-4pm

Hiring Range: 25.07-28.13

Market Range: 25.07 - 31.18

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/25/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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