What You'll Be Doing

As an Eligibility Caseworker I, you’ll play a critical role in supporting the health and well-being of Wake County residents by determining eligibility for Medicaid programs through the Family and Children Medicaid (FCMA) Program. This position is based within the Economic & Social Services Division and will be located at Neighbor Health Center to provide direct support to Health Center patients and community members.
You’ll assess eligibility, process applications, and ensure individuals and families receive access to vital services and resources that promote health and stability.

Key Responsibilities:

• Determine initial and/or ongoing Medicaid eligibility for residents in accordance with program rules.
• Conduct interviews with clients and collect necessary documentation.
• Enter data into NC FAST and other electronic systems to authorize benefits.
• Manage case actions and workflows using OnBase and other platforms.
• Maintain accurate records, complete daysheets, timesheets, and case action forms.
• Provide timely responses to client inquiries by phone, email, and in person.
• Collaborate with Neighbor Health Center staff to ensure seamless service delivery.
• Process auto newborn cases and review application statuses.
• Perform other duties as assigned.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• One year of experience determining eligibility for a State or County Department of Social Services program (i.e. Medicaid, Food & Nutrition Services, Energy Assistance, Childcare Subsidy, Work First, or Child Support Services); or
• One year of experience determining eligibility for a financial or insurance provider for financial assistance or insurance claims; or
• One year of experience assessing financial capabilities and the need for financial assistance (i.e., financial counseling).

How Will We Know You're 'The One'?

• You’ll have knowledge of customer and personal service principles, including needs assessment, meeting quality standards, and evaluating satisfaction.
• You’re able to apply complex policy to determine and accurately calculate client budgets.
• You’re proficient in using office equipment and relevant technology such as Microsoft Office, NC FAST, and electronic document management systems.
• You can review and assess financial information with accuracy and attention to detail.
• Spanish language skills are a plus, but not required.

About This Position

Location: Neighbor Health Center Raleigh, NC 27607

Employment Type: Regular

Work Schedule: Monday - Friday 8:00am-4:00pm

Hiring Range: 25.43 - 29.08

Market Range: 25.43 - 32.74

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/11/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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