What You'll Be Doing

The Patient Access Representative provides high quality service to Health Clinics. This position is part of a multi-disciplinary team consisting of Physicians, Physician Extenders, Nurses, Nurse Aides, Clinical Social Worker, Human Services Technician and Customer Service Representatives, all working together to meet the goals of the work area. The Patient Access Representative is an integral part of the Health Clinic team and serves as the public’s first point of contact for the Health Clinic.

Essential Responsibilities:

• Responds to inquiries from both internal and external customers
• Gather intake or service requests information
• Registers customers for services, schedules appointments and service-calls and provides necessary information
• Receives monies, enters customer information into databases and provides receipts if appropriate
• Balance cash drawers and process invoices
• Work in the Prenatal or Women's Health Clinic according to program needs.

**Schedule: Mon-Fri 8:15am-5:15pm w/ an expectation to work one even clinic per week until 7:15pm to make a 40 hours

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bilingual strongly preferred
• Experience translating Spanish to English in a medical or healthcare environment
• Customer service experience in a Prenatal and Family Planning clinic strongly preferred
• Customer service experience in a Public Health environment
• Proficiency with Microsoft Word and Excel
• Medical office experience
• Medical terminology

How Will We Know You're 'The One'?

• Self- starter
• Ability to handle rapid change
• Demonstrates a high degree of adaptability
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to provide a high level of customer service at all times
• Positive team player with great interpersonal skills
• Ability to work efficiently in a very high pace environment
• Ability to multi-task
• Ability to Assess and prioritize multiple tasks, projects and other duties while meeting deadlines and expectations
• Ability to pay very strong attention to detail and accuracy
• Proficiency operating computers, printers, scanners, fax machines and other office equipment

About This Position

Location: HSC Sunnybrook 10 Sunnybrook Road, Raleigh, NC 27610 USA

Employment Type: Regular

Work Schedule: Mon - Fri 8:15am - 5:15pm *see description*

Hiring Range: 25.07-28.13

Market Range: 25.07 - 31.18

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 8/15/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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