Eligibility Training Manager

Overview

At Larimer County Department of Human Services, we strive to be responsive, provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, enthusiastic and inclusive staff member to join our Benefits and Community Support (BCS) Division as an Eligibility Training Manager.

The Eligibility Training Manager leads and supports a team of Senior Community Support Specialists who provide training on eligibility programs (food assistance, medical assistance and financial assistance) to new and experienced Community Support Specialists. The Training Manager also supports staff that research cases and work with clients to address case issues and questions. The ideal candidate will have knowledge of adult learning theory and experience in training adults using various methods.

The typical schedule for this position is Monday-Friday, 8:00 am - 5:00 pm.

Responsibilities

What you'll be doing:

• Developing and implementing training plans, identifying training priorities, and evaluating procedures and guidelines.
• Coordinating and conducting in-person and virtual training sessions in an inclusive, engaging format.
• Providing ongoing feedback, evaluation, and professional development to eligibility trainers.
• Attending department and state meetings regarding policy updates and changes.
• Hiring, training, and evaluating staff.
• Assigning and adjusting workloads to meet department deadlines and client needs.
• Reviewing case documentation and actions for accuracy and compliance.
• Advising and assisting staff on complex cases, work methods, control systems, and interpretation of policies and procedures.
• Ensuring integrity, consistency, and accuracy in benefit determinations and policy application.
• Evaluating program compliance and recommending automated system modifications.
• Analyzing, interpreting, and providing input regarding county and state program policies and procedures.

To view the full job description, visit https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Community_Support_Manager

What we're looking for:

• Clearly establishes specific, measurable, and reasonable expectations and goals for staff.
• Addresses stress and conflict in appropriate ways.
• Has strong written and verbal communication skills with peers, staff, and customers at all levels.
• Uses critical thinking and research to make appropriate decisions.
• Fosters teamwork among staff, setting tone, focus, and purpose.
• Works efficiently, using problem-solving and critical thinking skills.
• Actively seeks professional development by obtaining skills, qualifications, and experience necessary to do the job well.
• Has strong leadership abilities with inter- and intra-agency teams.
• Advocates for Larimer County Human Services positions on issues while maintaining rapport and credibility.
• Is a good steward of public resources.
• Performs effective public speaking to groups of varied interests and backgrounds.

Qualifications

To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position.

• High School Diploma or equivalent required.
• One (1) year of supervisory experience required.
• Three (3) years of experience in eligibility and support programs or a directly related field required.
• Bilingual (English/Spanish) skills preferred.

Benefits
Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits• FSA or HSA (depending on the medical plan)

• Short and Long-Term Disability

• Employee Assistance Program

• Basic Life/AD&D Insurance

• Accident and Critical Illness Insurance

• Retirement Plan 401(a) with employer match

• 457(b) Deferred Compensation

• Generous paid time off, including vacation, sick leave, and holidays.

Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.org/hr/benefits .

Supplemental Information

This position is a hybrid position and will require at least one day/week in the office. You will be required to have adequate internet access and space for remote work. Larimer County provides an annual remote work stipend to assist with equipment and office supply needs for remote workspaces.

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

All staff working in the Adult Protection Unit or Office on Aging will be required to submit information for a Colorado Adult Protective Services data system check (c.r.s. 26-3-1-111). An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 8/24/2025 11:59 PM Mountain

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• Larimer County

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