Child Support Operations Manager

The Job

MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN!

The Department of Child Support Services (DCSS) is recruiting for Child Support Operations Managers who, under general direction, plan, organize and oversee a large staff of subordinate supervisors in the operations of the department. These duties include establishment and enforcement of court orders, legal operations, program and policy, clerical functions and coordination and oversite of staff development and training.

For more detailed information, refer to the Child Support Operations Manager job description.

To view the Child Support Services Department website, visit childsupport.sbcounty.gov

Benefits Overview

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 80 hours/year administrative leave with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Review the Employee Benefits Summary for more information

CONDITIONS OF EMPLOYMENT

Travel: Statewide and nationwide travel may be required on an occasional basis. Travel throughout the County is required, and employees will be required to make provisions for transportation.

Pre-employment Process: Applicants must pass a background investigation, including DOJ/FBI Clearance, credit check, physical examination and drug test prior to appointment.

Work Assignment: Applicants must be willing to accept assignment, as needed , to any of the DCSS offices, which are located in Loma Linda, Victorville, and Ontario.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Candidates must meet the education requirement and ONE (1) of the following experience requirements:

EDUCATION :

Thirty (30) semester (45 quarter) units of completed college coursework from an accredited institution* in Public/Business Administration, Administration of Justice, Behavioral/Social Science, English, Math, Humanities, or a closely related field.

EXPERIENCE:


Option 1: Three (3) years of full-time equivalent experience supervising staff in a state or county Child Support Services agency.

-OR-

Option 2: Three (3) years of full-time equivalent management-level experience supervising multiple subordinate supervisors, technical or professional level staff in a large office setting or in a government human services program.

Important Notes:

• Transcripts: Transcripts or a listing of related coursework must be submitted with the application if the candidate does not possess an associate's degree or higher in one of the qualifying fields of study mentioned above.
  
• MLA Credit: Completion of the Management Leadership Academy (MLA) in San Bernardino County will be accepted toward the required coursework on the basis of four (4) quarter units of credit per MLA track completed.
• *International Coursework: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Desired Qualifications

The ideal candidate is a leader who builds collaborative relationships internally and externally; empowers others to make decisions; understands the dynamics of organizational change; finds innovative ways to achieve department goals; is able to effectively plan, prioritize, and execute work; and has excellent communication skills. A Bachelor's degree or higher in one of the qualifying fields listed above is also highly desirable.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Do not refer to a resume as it will not be reviewed.

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00PM Friday, September 5, 2025.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.


EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For details and instructions on how to request these points, please refer to the Veteran's Preference Policy .

Please follow this link for important Applicant Information and the County Employment Process .

Management Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 9/5/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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