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Position/Program Information FIRST DAY OF FILING: Monday, December 19, 2022, at 8:00 A.M. (PT) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER: CA1667H TYPE OF RECRUITMENT: OPEN COMPETITIVE/TEMPORARY WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries. WHAT WE DO: At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. The Department is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and to mitigate displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Centers. DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities. The Department of Consumer and Business Affairs prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of Los Angeles County. THE OPPORTUNITY: We are seeking qualified candidates to fill temporary Consumer and Business Affairs Specialist vacancies to support programs related to the American Rescue Plan. AMERICAN RESCUE PLAN The American Rescue Plan (ARP) represents a once-in-a-generation opportunity to address LA County’s most urgent inequities. This first pillar, “Emerging from the Pandemic Better than Before through Equity-Based Investments,” makes investments that will increase housing for people experiencing homelessness, create more affordable housing, resource the Board’s “Care First, Jails Last” vision, reduce the digital divide, and build wealth in communities that have historically been left out of generational wealth gains. DCBA has been tasked with implementing several programs to support ARP efforts. Essential Job Functions As the Consumer and Business Affairs Specialist, your responsibilities will include but are not limited to the following: Conduct research, evaluation, and development of policies designed to promote or enhance the core services of the Department. Analyze proposed federal, State and County proposals, legislation, and policy changes to identify impact to County programs, finances, and operations; make recommendations for County positions and advocacy strategies. Conduct special projects, assignments, and management studies concerning departmental programs and initiatives. Analyze data and prepare correspondence and reports on department activities in response to Board of Supervisors initiatives. Prepare, analyze, and make recommendations to the Board of Supervisors on Department core services and priorities. Engage Board of Supervisor staff to collaborate on policy and legislative matters of priority to the Department and Board. Respond to sensitive or complex inquiries or complaints on department issues and prepare official correspondence and materials as necessary. Review program policies, and operational processes to implement quality control in the execution of programs and initiatives and make recommendations regarding program direction. Act as liaison between and/or represent department management with Board offices, County departments, commissions, outside agencies, and other governmental jurisdictions to enhance and promote Department core services and priorities. Requirements SELECTION REQUIREMENTS: OPTION I: One (1) year of experience providing technical and administrative oversight to staff engaged in the delivery of departmental consumer and business affairs services to the public and providing administrative coordination for specialized programs and initiatives at the level of Consumer and Business Affairs Supervisor. OPTION II: Two (2) years of experience investigating, mediating, or resolving complex matters and disputes in connection with consumer and business-related services and programs at the level of Consumer and Business Affairs Representative III. OPTION III: Two (2) years of experience in a public or private agency, analyzing and making recommendations for the solution of problems of organization, systems and procedures and the development and implementation of programs impacting the public in an administrative*, management**, or highly responsible specialized staff capacity***. A Master's degree or higher from an accredited graduate school will be accepted for one year of the experience.**** SPECIAL REQUIREMENT INFORMATION: *Administrative capacity: Performs work typically in an administrative services branch of an organization unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of information services, programs, and general management. **Managers are responsible for making major recommendations and taking actions that have a direct and substantial effect on the agency and the programs. Managers organize, plan, implement, and control functions and programs; develop and implement policies, procedures, and guidelines; formulate short-term and long-term goals and objectives; direct and supervise staff through subordinate supervisors; allocate resources; and; determine staff training needs. ***Specialized staff capacity is defined as staff experience requiring specialized knowledge of rules, regulations, and other guidelines relating to completing assignments in the program area assigned. Knowledge is usually attained through extensive, increasingly difficult, and practical experience and training in the subject matter field. ****To receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to AHsu@dcba.lacounty.gov within seven (7) calendar days from application submission. DESIRABLE QUALIFICATIONS : Additional credit will be given to applicants who possess the following desirable qualifications: A Master’s degree or higher from an accredited graduate school Additional years of experience in excess of the Selection Requirement To receive credit for a Master's degree, you must attach a copy of your degree or official transcripts to your application at the time of filing, or email the documents to AHsu@dcba.lacounty.gov within 7 calendar days from the application filing date Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will not be accepted for this examination. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. Additional Information Our Assessment Process: This examination consists of an evaluation of education, experience, and desirable qualifications based upon application information and supplemental questionnaire at the time of filing weighted 100%. Applicants must meet the selection requirement described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill temporary vacancies in the Department of Consumer and Business Affairs as they occur. AVAILABLE SHIFT : Any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission. Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary .org/reopening or contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Fair Chance Initiative for Hiring Ordinance (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail: AHsu@dcba.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 For detailed information, please click here