City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Must pass CJIS (Criminal Justice Information Services) background and certification Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under the context of the Perfect Client Experience (PCE model) in the IT Operations Guide, this position is responsible for providing technical support to the team responsible for a subset of business systems applications; integrates and develops desktop/browser-based applications for back-end server processes. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Administer and provide operational support of application(s). Manage and execute application installation, upgrade and patching projects. Utilize ticketing system to document and track all inbound and outbound customer interactions. Identification and implementation of enhancements to current applications(s). Articulate timely responses to all customers and internal stakeholder needs. Improve and document the technical processes around application support, create and publish knowledge articles. Support customer inquiries and requests on application(s). Gain an understanding of how the customer utilizes the application and look for area's to suggest changes to improve efficiencies for our customers. Maintain applications backups, plan for system availability, and troubleshoot and repair problems through resolution. Work with external vendors and technical support teams to resolve issues and deliver strategic enhancements. Automate manual activities of application(s). Provide metric reporting for various applications and systems. Maintain a high level of customer service and provide long range planning to user departments. Adhere to and maintain departmental standards, procedures, and documentation. Comply with all written City policies and procedures. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Thorough familiarity with services/frameworks, and/or Application Programming. Interfaces (APIs) to communicate with server software and access databases. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Ability to prioritize and engage management in situations when prioritization is a challenge. Demonstrated ability to develop rapport with all levels of clients (internal and external) and address their respective issues quickly and accurately. Experience working in a matrixed position. Strong organizational/time management skills required. Exceptional analytical and critical thinking skills. Excellent oral, written and interpersonal skills. Ability to work well independently. Proficient in Excel and data mapping. Able to support web based applications. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's degree from an accredited educational institution in Computer Science or related discipline. Four years of progressively responsible experience in Information Technology Systems with experience working with enterprise wide vendor software applications and experience in IT support. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Three or more years of experience in enterprise application administration (installation, upgrading, patching, user access management). Two or more years of experience in report building using Crystal Reports/SSRS/Cognos. 1-2 years of experience with implementation and/or configuration of Enterprise Resource Planning systems. Familiarity with ITIL Framework. One or more years of experience in ServiceNow/Central Square Technologies/Superion applications. Well versed in Windows platform and network technologies. Experience in a municipal environment. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License Must pass CJIS (Criminal Justice Information Services) background and certification Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title ERP & BI Lead Business Analyst . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. . Department* Information Technology Services . Appointment Type* This is a one year probationary position. . Time Base* Full-Time (1.0) . Work Schedule* Monday to Friday: 8:00 a.m. - 5:00 p.m. . Anticipated Hiring Range* $7,500.00 - $8,500.00 Per Month ($90,000.00 - $102,000.00 Annually) Salary is commensurate with experience. . Position Summary* The Business Analyst is a data expert who understands the business processes and functional needs of the PeopleSoft-Campus Solutions system and its configuration, regular use, and data structures within the system. The incumbent is a primary point of contact in the Campus's Information Technology Services (ITS) and the functional areas, providing module configuration, coordination of testing and support, escalating technical issues and change requests to the appropriate support staff. The incumbent also provides reporting and query writing support for the entire campus community. In addition to working within the Campus Solutions system, the incumbent works collaboratively with a variety of university departments and their systems, which includes Human Resources and Common Financials System. The incumbent provides data integration, reporting and analysis at the enterprise level. Incumbent collaborates with the PeopleSoft Administration and Technical Team on projects, break-fixes, upgrades, and testing. Incumbent also collaborates with other departments and project teams on an as-needed basis. . Position Information Lead Business Analyst - Serve as Lead Business Analyst coordinating the work effort of the Business Analyst team - Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making. - Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions. - Perform data analysis, business process captures and design activities in collaboration with functional users. - Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained. - Develop test scripts and collaborate with functional users on testing of new functionality, upgrades. - Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. - Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions. - Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities. - Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems. - Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module. - Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning. - Collaborate with CMS team members on future Oracle and CMS upgrades and bundles. Data Reporting, Analysis, Security - Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed - Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed - Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system - Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments - Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments Other duties as assigned . Minimum Qualifications* To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. . Preferred Qualifications - Master preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience - Three years of experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module. - Excellent written, verbal, and interpersonal communication skills. - Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and PPT. - Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools - SQL experience in an Oracle Server environment preferred. - Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher. - Experience using People Tools 8.x to understand PeopleSoft screen behavior and data models. - Ability to develop thorough understanding of assigned PeopleSoft module. - Relevant Student Information Systems experience using PeopleSoft, or a similar system. - Experience with configuring, supporting, or developing PeopleSoft applications. - Understanding Relational Database Management System (RDBMS). - Ability to read technical documentation, architecture artifacts, and perform data modeling. - Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. - Experience in project management, either as a project manager or functional lead. - Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution. - Skill in system analysis, business analysis, and/or requirements development. - Skill in analyzing and solving complex problems. - Ability to work quickly and efficiently in designing and implementing technical solutions. - Ability to act as a functional lead for the Campus Solutions system. - Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues - Ability to analyze and troubleshoot software to find causes of errors and recommend corrective actions or improvements - Ability to work successfully in a team environment and possess the flexibility and adaptability to changing requirements is required - Ability to translate needs analysis results into functional designs and to develop and learn new technical skills quickly. - Ability to work independently on assigned service tickets to address problems/incidents and provide resolutions. . Environmental/Physical/Special - Repetitive wrist/finger motions with use of a computer. - Computer usage for extended periods of time. - Able to sit for extended periods of time. - Able to conduct business at other offices on campus. - Able to lift 2OIbs occasionally. - Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. . Pre-Employment Requirements This position requires the successful completion of a background check. . Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. . Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. . How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. . Application Deadline Open Until Filled. Review of applications to begin February 1, 2021. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Description: Working Title ERP & BI Lead Business Analyst . SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. . Department* Information Technology Services . Appointment Type* This is a one year probationary position. . Time Base* Full-Time (1.0) . Work Schedule* Monday to Friday: 8:00 a.m. - 5:00 p.m. . Anticipated Hiring Range* $7,500.00 - $8,500.00 Per Month ($90,000.00 - $102,000.00 Annually) Salary is commensurate with experience. . Position Summary* The Business Analyst is a data expert who understands the business processes and functional needs of the PeopleSoft-Campus Solutions system and its configuration, regular use, and data structures within the system. The incumbent is a primary point of contact in the Campus's Information Technology Services (ITS) and the functional areas, providing module configuration, coordination of testing and support, escalating technical issues and change requests to the appropriate support staff. The incumbent also provides reporting and query writing support for the entire campus community. In addition to working within the Campus Solutions system, the incumbent works collaboratively with a variety of university departments and their systems, which includes Human Resources and Common Financials System. The incumbent provides data integration, reporting and analysis at the enterprise level. Incumbent collaborates with the PeopleSoft Administration and Technical Team on projects, break-fixes, upgrades, and testing. Incumbent also collaborates with other departments and project teams on an as-needed basis. . Position Information Lead Business Analyst - Serve as Lead Business Analyst coordinating the work effort of the Business Analyst team - Serve as an internal consultant to functional users in matters related to systems capabilities and extraction and manipulation of data for decision-making. - Provide maintenance and technical/functional support for PeopleSoft-Campus Solutions. - Perform data analysis, business process captures and design activities in collaboration with functional users. - Coordinate the activities and business processes of the functional units across careers such that system conflicts are prevented, and data integrity is maintained. - Develop test scripts and collaborate with functional users on testing of new functionality, upgrades. - Develop and recommend policies and procedures designed to increase end user accuracy, efficiency, and effectiveness of systems to functional users and managers. - Assist in identifying and analyzing Campus Solutions system-related problems, and devising solutions. - Perform daily systems operations related to PeopleSoft-Campus Solutions, including but not limited: data file feeds, user security, and other PeopleSoft administrator activities. - Keep immediate team lead, product owner and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways for dealing with such problems. - Collaborate with campus functional business analysts and PeopleSoft Security Administrators to coordinate PeopleSoft security and access needs for users in their assigned PeopleSoft module. - Work closely with functional users and the Common Management Systems (CMS) team in solving systems-related problems and in coordinating systems support for enterprise resource planning. - Collaborate with CMS team members on future Oracle and CMS upgrades and bundles. Data Reporting, Analysis, Security - Respond to customer requests for ad-hoc and standard reporting, including developing custom reports and queries as needed - Respond to customer requests for security requests, including developing new PeopleSoft roles or permission lists as needed - Collaborate with functional business analysts to ensure data integrity, quality, and consistency within the Campus Solutions system - Coordinate system wide reporting via the Enrollment Reporting System with all relevant departments - Coordinate system wide Oracle and/or CMS releases, upgrades, and bundles with all relevant departments Other duties as assigned . Minimum Qualifications* To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. . Preferred Qualifications - Master preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience - Three years of experience with configuring, supporting, or developing PeopleSoft applications with a desired emphasis in Campus Solutions Financial Aid module. - Excellent written, verbal, and interpersonal communication skills. - Proficient with the use of Microsoft (MS) Office products: Word, Excel, Outlook, Visio, and PPT. - Proficient with report development tools such as SQL, PS Query, XML Publisher, or other similar tools - SQL experience in an Oracle Server environment preferred. - Experience working with PeopleSoft reporting tools such as PS Query and XML Publisher. - Experience using People Tools 8.x to understand PeopleSoft screen behavior and data models. - Ability to develop thorough understanding of assigned PeopleSoft module. - Relevant Student Information Systems experience using PeopleSoft, or a similar system. - Experience with configuring, supporting, or developing PeopleSoft applications. - Understanding Relational Database Management System (RDBMS). - Ability to read technical documentation, architecture artifacts, and perform data modeling. - Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. - Experience in project management, either as a project manager or functional lead. - Familiar with incident management systems and ability to capture detailed information for purpose of reproducing problems for problem resolution. - Skill in system analysis, business analysis, and/or requirements development. - Skill in analyzing and solving complex problems. - Ability to work quickly and efficiently in designing and implementing technical solutions. - Ability to act as a functional lead for the Campus Solutions system. - Ability to analyze technical and functional aspects of a program and troubleshoot complex technical and functional issues - Ability to analyze and troubleshoot software to find causes of errors and recommend corrective actions or improvements - Ability to work successfully in a team environment and possess the flexibility and adaptability to changing requirements is required - Ability to translate needs analysis results into functional designs and to develop and learn new technical skills quickly. - Ability to work independently on assigned service tickets to address problems/incidents and provide resolutions. . Environmental/Physical/Special - Repetitive wrist/finger motions with use of a computer. - Computer usage for extended periods of time. - Able to sit for extended periods of time. - Able to conduct business at other offices on campus. - Able to lift 2OIbs occasionally. - Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. . Pre-Employment Requirements This position requires the successful completion of a background check. . Eligibility to Work* Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. . Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees. . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. . How To Apply **THE ONLINE RECRUITMENT SYSTEM WILL ALLOW ONLY ONE FILE ATTACHMENT FOR EACH SUBMISSION** Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience. SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. . Application Deadline Open Until Filled. Review of applications to begin February 1, 2021. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
PLACER COUNTY, CA
Auburn, CA, United States
Introduction THIS IS PLACER from Placer County Video Portal on Vimeo . Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, westward through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Auditor-Controller's Office is looking to fill an Enterprise Resource Planning (ERP) Analyst position to support the Workday application. Support team members work out of the Sunset Office in Rocklin. Requests to work a 9/80 schedule, or another type of flex schedule, may be considered. ERP Analysts will either be assigned to support the financial or HR/payroll modules of Workday by participating in the design, development, implementation, and maintenance of the Workday system. Incumbents will collaborate with subject matter experts and management staff to define and document business requirements and then translate and implement those requirements into business solutions within the financial or HR/payroll modules of the Workday system. Typical duties for the financial modules will include but are not limited to: ensuring transactions and reports reflect accurate GAAP accounting data and financial statement presentation; gathering and documenting requirements and data for Workday reports; implementing, documenting, and testing Workday tasks, business processes, and integrations; completing setup and design of Workday and Business Intelligence reports; completing setup and configuring Accounts order management/inventory, purchase order, capital and trackable assets, payable/receivable, deposits, expenses, bank reconciliations, grants and projects, and budgets; write procedures and job aids; perform testing prior to Workday releases, analyzing the results and impacts to existing business processes; and conducting training for end users. Typical duties for the HR/PR modules will include but are not limited to: translating business requirements into automated business processes and ensuring Workday functionality is working as designed. Tasks include reviewing release notes, staying current on labor laws and County Code, Labor Agreements (MOU's) and local law and analyzing their impact on system functionality; active participation in the bi-weekly time tracking/absence and payroll process; provide systematic support during the open enrollment benefits process and year end payroll processes; evaluate additional and enhanced functionality in order to streamline business process for end users; write procedures and job aids; perform testing for Workday releases, analyzing the results and impacts to existing business processes; assisting in the development of custom reports and the identification of Workday standard reports; respond to requests from the Workday Help email Inbox; and conducting training for end users. Positions may support one or more of the HR/Payroll modules which could include Time Tracking, Absence, Benefits, HCM Core, Compensation and Payroll. This position requires three years of experience in finance/accounting or HR/payroll AND one year of experience interpreting and analyzing information system requirements related to finance/accounting or HR/payroll OR three years of professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Equivalency to a bachelor's degree is also required, but please note that additional, relevant work experience may be substituted for the degree requirement on a year-for-year basis. The eligible list resulting from this recruitment will be used to fill current and future vacancies as needed. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To perform a variety of professional level duties in the design, development, implementation and maintenance of the Countywide Enterprise Resource Planning (ERP) system in response to business needs in a specific functional area, such as fiscal/accounting and/or human resources/payroll; to act as a liaison between technical support staff and end users in order to create end user business solutions within the Countywide ERP system. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the ERP Analyst series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. This class is distinguished from the Senior ERP Analyst in that the latter has over-all responsibility for assigned function-specific support teams, performs highly complex and difficult analytical duties, and exercises direct supervision over lower level ERP staff. This series is distinguished from other County class series by the combination of both application specific functional knowledge and business process (operational) familiarity required to perform associated duties, and are allocated exclusively to the ERP support division of the Auditor-Controller's Office. The ERP Analyst differs from classifications in the Information Technology (IT) series such as IT Specialist and IT Analyst in that the IT classifications require technology-based expertise in areas such as design, construction, analysis and maintenance of application software programs and codes, hardware platforms and equipment, and designing, programming, and coding, without the functional business expertise in areas such as the general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from higher level management staff. May exercise technical and functional supervision over lower level staff. EXAMPLES OF ESSENTIAL DUTIES Define and document County business requirements through discussions with executive and management staff and end users; create, document, and maintain County business processes and troubleshoot ERP system issues in collaboration with County technical support. Translate County business requirements into business solutions utilizing the ERP system; identify opportunities for improvements and increased functionality. Automate business processes by using system delivered business processes to automate workflow approval processes and maximize the configurable functionality within the system. Serve as a liaison between department end-users, analysts, information technology staff, and vendors in analyzing, designing, configuring, testing and maintaining the ERP system in order to ensure optimal system performance and meet County business requirements. Track functional upgrades in new releases of ERP software; educate end users on new functionality and implement new functionality upon request. Create integration design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization and/or the IT Department; develop and coordinate acceptance criteria with end users. Create custom report design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization; develop and coordinate acceptance criteria with end users. Collect data, research topics, and gather information in the completion of studies; and make recommendations based on studies regarding business solutions in the ERP system. Develop and manage task/project plans to implement business solutions; monitor and communicate progress of task/project. Identify and develop application level security; develop and administer security definitions and profiles. Consult and coordinate with information technology and/or system vendors to resolve application/system problems. Enter, maintain and audit data in the ERP system. Assist and/or coordinate the development of test scenarios, scripts, and acceptance criteria for the testing of approved changes to the ERP system and/or implementation of a new or upgraded ERP system. Develop training curriculum and conduct training sessions; create and implement policies and procedures, business rules, and user guides; respond to end user requests for assistance and provide instruction where needed. Analyze and interpret technical ERP system and functional information and translate/communicate it to end users in a manner that is easily understood. Prepare a variety of periodic and special custom reports; create end user custom reports utilizing vendor's report writer tools. Recommend and assist in the implementation of goals and objectives for assigned functional area; establish schedules and methods for achieving assigned work objectives. Monitor and evaluate operations and activities of assigned program or functional area responsibilities; recommend improvements and modifications. Plan, prioritize, assign, and review the work of assigned staff; provide or coordinate staff training. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service. Represent the County to the public, outside agencies and organizations as well as County employees in a positive and productive manner; participate in outside community and professional groups and committees. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting various materials and supplies. MINIMUM QUALIFICATIONS Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years increasingly responsible work experience which required expertise in one or more functional areas served by an ERP system (i.e., financial/accounting or human resources/payroll), including at least one year experience interpreting and analyzing information system requirements within the assigned functional area. OR Three years of full journey level professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Accounting, Finance, Human Resources, or a related field. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Please note : Applicants receiving their degree outside the United States must attach proof of accreditation by a recognized evaluation agency to their application. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: ERP system modules and business processes in finance, accounting, budgeting, human resources, time entry, and/or payroll. Software as a Service (SaaS) and cloud-based applications regarding overall capabilities from a customer's perspective, including roles and responsibilities of the vendor versus the customer organization. Automated notification processes and high-level security-framework. Major business processes supported by ERP systems. Principles of application integration points between all ERP system functions. Generally Accepted Accounting Principles, governmental accounting standars and other governmental account and auditing procedures and standards. Problem diagnosis and troubleshooting techniques. Procedures and methods for testing business functions within ERP systems. Data structures integration and relationships to other functions, design, access, and extraction. Data collection and classification procedures. Systems analysis methods. Principles and practices of training. Principles and practices of motivation, team building and conflict resolution. Customer service practices and strategies. Pertinent local, state and federal laws, ordinances and rules. Modern office procedures, methods and computer equipment. Computer software, including word processing, spreadsheet, and database applications. English usage, spelling, punctuation, and grammar. Principles and practices of general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. Ability to: Provide expert instruction to end-users in person, over the telephone or via e-mail. Detect and direct application/system problems to technical support. Understand the interrelationships between the ERP system and other County systems. Create custom reports by compiling, organizing and interpreting data. Define and document business requirements and procedures. Follow oral and written instructions. Read, understand, analyze, interpret and apply ERP system manuals, written materials and statistical data. Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines. Log and track new releases of software, associated functional upgrades and software patches. Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Analyze complex data, identify discrepancies, develop accurate and concise summaries and tables and draw logical and appropriate conclusions; present technical information and data in an effective manner. Prepare technical written materials and apply statistical formulas. Understand, interpret, and apply local, state, and federal laws, regulations, and pertinent department policies and procedures, including Civil Service rules. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. On a continuous basis, know and understand all aspects of the job; intermittently analyze work materials, technical information, and special projects; identify and interpret technical and numerical information; observe, explain and problem solve operational and technical policies and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; walk, stand, bend, squat, kneel, or twist while working at work station; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means or enter/retrieve data from computer; and lift light weight. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. MISCELLANEOUS INFORMATION Length of Probation: All permanent appointments from open eligible lists to positions in the classified service shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. Bargaining Unit: Management CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 2/26/2021 5:00:00 PM
Introduction THIS IS PLACER from Placer County Video Portal on Vimeo . Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, westward through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Auditor-Controller's Office is looking to fill an Enterprise Resource Planning (ERP) Analyst position to support the Workday application. Support team members work out of the Sunset Office in Rocklin. Requests to work a 9/80 schedule, or another type of flex schedule, may be considered. ERP Analysts will either be assigned to support the financial or HR/payroll modules of Workday by participating in the design, development, implementation, and maintenance of the Workday system. Incumbents will collaborate with subject matter experts and management staff to define and document business requirements and then translate and implement those requirements into business solutions within the financial or HR/payroll modules of the Workday system. Typical duties for the financial modules will include but are not limited to: ensuring transactions and reports reflect accurate GAAP accounting data and financial statement presentation; gathering and documenting requirements and data for Workday reports; implementing, documenting, and testing Workday tasks, business processes, and integrations; completing setup and design of Workday and Business Intelligence reports; completing setup and configuring Accounts order management/inventory, purchase order, capital and trackable assets, payable/receivable, deposits, expenses, bank reconciliations, grants and projects, and budgets; write procedures and job aids; perform testing prior to Workday releases, analyzing the results and impacts to existing business processes; and conducting training for end users. Typical duties for the HR/PR modules will include but are not limited to: translating business requirements into automated business processes and ensuring Workday functionality is working as designed. Tasks include reviewing release notes, staying current on labor laws and County Code, Labor Agreements (MOU's) and local law and analyzing their impact on system functionality; active participation in the bi-weekly time tracking/absence and payroll process; provide systematic support during the open enrollment benefits process and year end payroll processes; evaluate additional and enhanced functionality in order to streamline business process for end users; write procedures and job aids; perform testing for Workday releases, analyzing the results and impacts to existing business processes; assisting in the development of custom reports and the identification of Workday standard reports; respond to requests from the Workday Help email Inbox; and conducting training for end users. Positions may support one or more of the HR/Payroll modules which could include Time Tracking, Absence, Benefits, HCM Core, Compensation and Payroll. This position requires three years of experience in finance/accounting or HR/payroll AND one year of experience interpreting and analyzing information system requirements related to finance/accounting or HR/payroll OR three years of professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Equivalency to a bachelor's degree is also required, but please note that additional, relevant work experience may be substituted for the degree requirement on a year-for-year basis. The eligible list resulting from this recruitment will be used to fill current and future vacancies as needed. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To perform a variety of professional level duties in the design, development, implementation and maintenance of the Countywide Enterprise Resource Planning (ERP) system in response to business needs in a specific functional area, such as fiscal/accounting and/or human resources/payroll; to act as a liaison between technical support staff and end users in order to create end user business solutions within the Countywide ERP system. DISTINGUISHING CHARACTERISTICS This is the full journey level class within the ERP Analyst series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. This class is distinguished from the Senior ERP Analyst in that the latter has over-all responsibility for assigned function-specific support teams, performs highly complex and difficult analytical duties, and exercises direct supervision over lower level ERP staff. This series is distinguished from other County class series by the combination of both application specific functional knowledge and business process (operational) familiarity required to perform associated duties, and are allocated exclusively to the ERP support division of the Auditor-Controller's Office. The ERP Analyst differs from classifications in the Information Technology (IT) series such as IT Specialist and IT Analyst in that the IT classifications require technology-based expertise in areas such as design, construction, analysis and maintenance of application software programs and codes, hardware platforms and equipment, and designing, programming, and coding, without the functional business expertise in areas such as the general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from higher level management staff. May exercise technical and functional supervision over lower level staff. EXAMPLES OF ESSENTIAL DUTIES Define and document County business requirements through discussions with executive and management staff and end users; create, document, and maintain County business processes and troubleshoot ERP system issues in collaboration with County technical support. Translate County business requirements into business solutions utilizing the ERP system; identify opportunities for improvements and increased functionality. Automate business processes by using system delivered business processes to automate workflow approval processes and maximize the configurable functionality within the system. Serve as a liaison between department end-users, analysts, information technology staff, and vendors in analyzing, designing, configuring, testing and maintaining the ERP system in order to ensure optimal system performance and meet County business requirements. Track functional upgrades in new releases of ERP software; educate end users on new functionality and implement new functionality upon request. Create integration design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization and/or the IT Department; develop and coordinate acceptance criteria with end users. Create custom report design requirements and specifications in coordination with end users and the technical staff in the ERP Support Organization; develop and coordinate acceptance criteria with end users. Collect data, research topics, and gather information in the completion of studies; and make recommendations based on studies regarding business solutions in the ERP system. Develop and manage task/project plans to implement business solutions; monitor and communicate progress of task/project. Identify and develop application level security; develop and administer security definitions and profiles. Consult and coordinate with information technology and/or system vendors to resolve application/system problems. Enter, maintain and audit data in the ERP system. Assist and/or coordinate the development of test scenarios, scripts, and acceptance criteria for the testing of approved changes to the ERP system and/or implementation of a new or upgraded ERP system. Develop training curriculum and conduct training sessions; create and implement policies and procedures, business rules, and user guides; respond to end user requests for assistance and provide instruction where needed. Analyze and interpret technical ERP system and functional information and translate/communicate it to end users in a manner that is easily understood. Prepare a variety of periodic and special custom reports; create end user custom reports utilizing vendor's report writer tools. Recommend and assist in the implementation of goals and objectives for assigned functional area; establish schedules and methods for achieving assigned work objectives. Monitor and evaluate operations and activities of assigned program or functional area responsibilities; recommend improvements and modifications. Plan, prioritize, assign, and review the work of assigned staff; provide or coordinate staff training. Build and maintain positive working relationships with co-workers, other County employees and managers, and the community utilizing accepted principles of effective customer service. Represent the County to the public, outside agencies and organizations as well as County employees in a positive and productive manner; participate in outside community and professional groups and committees. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions and lifting various materials and supplies. MINIMUM QUALIFICATIONS Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Three years increasingly responsible work experience which required expertise in one or more functional areas served by an ERP system (i.e., financial/accounting or human resources/payroll), including at least one year experience interpreting and analyzing information system requirements within the assigned functional area. OR Three years of full journey level professional level accounting or payroll administration experience that included transacting and/or processing data in an ERP system application AND participating in the validation of an ERP application's data and/or functionality. Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Accounting, Finance, Human Resources, or a related field. License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Please note : Applicants receiving their degree outside the United States must attach proof of accreditation by a recognized evaluation agency to their application. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: ERP system modules and business processes in finance, accounting, budgeting, human resources, time entry, and/or payroll. Software as a Service (SaaS) and cloud-based applications regarding overall capabilities from a customer's perspective, including roles and responsibilities of the vendor versus the customer organization. Automated notification processes and high-level security-framework. Major business processes supported by ERP systems. Principles of application integration points between all ERP system functions. Generally Accepted Accounting Principles, governmental accounting standars and other governmental account and auditing procedures and standards. Problem diagnosis and troubleshooting techniques. Procedures and methods for testing business functions within ERP systems. Data structures integration and relationships to other functions, design, access, and extraction. Data collection and classification procedures. Systems analysis methods. Principles and practices of training. Principles and practices of motivation, team building and conflict resolution. Customer service practices and strategies. Pertinent local, state and federal laws, ordinances and rules. Modern office procedures, methods and computer equipment. Computer software, including word processing, spreadsheet, and database applications. English usage, spelling, punctuation, and grammar. Principles and practices of general ledger, billing, procurement, accounts payable/receivable, cash receipts, bank management, budget management, core human resources, position control, leave management, compensation, benefits administration, time tracking, payroll, financial reporting and regulatory reporting. Ability to: Provide expert instruction to end-users in person, over the telephone or via e-mail. Detect and direct application/system problems to technical support. Understand the interrelationships between the ERP system and other County systems. Create custom reports by compiling, organizing and interpreting data. Define and document business requirements and procedures. Follow oral and written instructions. Read, understand, analyze, interpret and apply ERP system manuals, written materials and statistical data. Work independently under limited supervision, exercise initiative within established procedural guidelines, and organize and prioritize work to meet established deadlines. Log and track new releases of software, associated functional upgrades and software patches. Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Analyze complex data, identify discrepancies, develop accurate and concise summaries and tables and draw logical and appropriate conclusions; present technical information and data in an effective manner. Prepare technical written materials and apply statistical formulas. Understand, interpret, and apply local, state, and federal laws, regulations, and pertinent department policies and procedures, including Civil Service rules. Work with various cultural and ethnic groups in a tactful and effective manner. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. On a continuous basis, know and understand all aspects of the job; intermittently analyze work materials, technical information, and special projects; identify and interpret technical and numerical information; observe, explain and problem solve operational and technical policies and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; walk, stand, bend, squat, kneel, or twist while working at work station; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means or enter/retrieve data from computer; and lift light weight. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. MISCELLANEOUS INFORMATION Length of Probation: All permanent appointments from open eligible lists to positions in the classified service shall serve a probationary period of twelve (12) calendar months or two thousand eighty (2,080) hours, whichever is more. Bargaining Unit: Management CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please Click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race, color, ancestry, religion, national origin, physical disability (including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including pregnancy, childbirth and related medical conditions), or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Closing Date/Time: 2/26/2021 5:00:00 PM
