Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants This Manager-level position will oversee revenue application functions for City of Austin Utilities, including payment processing and implementation and management of multiple payment channels. The position is responsible for providing operational oversight, strategic leadership, development and leadership of people, and program implementations tied to improved customer experience and timely/accurate payment postings for $2 billion in annual billed revenue. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range Commensurate Hours Monday - Friday 5:30 a.m. - 2:30 p.m. Job Close Date 08/19/2024 Type of Posting Departmental Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr, Austin TX Preferred Qualifications Demonstrated skill and experience with financial management including remittance processing, account reconciliation, and financial controls Demonstrated leadership experience including establishing strategic direction for a work team, resource planning, change management, and managing tactical execution Experience managing multi-million dollar contracts including vendor performance management and quality assurance Experience managing multiple payment channels or omni-channel payment processing Experience with utility billing systems or other customer billing systems Experience overseeing high-visibility, cross-functional projects Demonstrated skill and experience with data analytics including research, compilation, analysis, and reporting of complex data Demonstrated skill and experience with presenting technical information to non-technical audiences Advanced business writing skills and ability to develop professional correspondence, presentations and reports Intermediate proficiency with Microsoft Excel Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Ensures 24/7 management operations for AE Customers Account functions to meet financial and business operations and standards. Develops performance measures, evaluates performance, and recommends appropriate actions to correct performance deficiencies. Prioritizes operations scheduling. Provides recommendations for the development, implementation, and evaluation of programs and activities related to the operation of the AE Customer Account areas. Reviews, analyzes, and implements process improvement techniques to enhance AE’s service to its customers. Evaluates and provides recommendations regarding new technology and methods for possible utilization in AE’s customer service and account management functions. Provides necessary information to support customer service resolution of customer account escalations. Manages activities including the development, monitoring, and tracking of departmental budget expenditures. Prioritizes projects and work activities. Coordinates division/section activities with other departments. Analyzes customer survey, benchmarking, and quality assurance data. Provides recommendations in the development and revision of policies, procedures, and strategic goals and objectives. Represents department at meetings with State agencies, government officials, vendors, and other City departments or the public. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Payment Processing, Cash Handling, Credit and Collections, Billing or Customer Account Management operations, techniques, and processes. Knowledge of automated information and internal control systems. Knowledge of utility billing practices, utility industry and business operations. Knowledge of applicable processes, techniques, and methods. Knowledge of accounting, bookkeeping, and budget procedures. Knowledge of supervisory and management techniques and principles. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in oral and written communication. Skill in identifying and assessing potential process improvements. Ability to establish and maintain professional relationships with internal and external customers. Ability to resolve complex problems or situations. Ability to compile division reports. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple programs, projects, and tasks. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * This position is categorized as "Essential Personnel". Essential Personnel are considered critical positions and may be required to work during emergencies outside of or in addition to the normal schedule. If offered the position, are you willing to work scheduled and unscheduled hours as mandated by the needs of the business? Yes No * Describe your experience with financial management including remittance processing, account reconciliation, and financial controls. (Open Ended Question) * Are you a current Austin Energy employee? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience performing the full range of supervisory responsibilities in a related field including selection, training, evaluation, counseling, and recommendation for dismissal. (Open Ended Question) * Describe your leadership experience including establishing strategic direction for a work team, resource planning, change management, and managing tactical execution. (Open Ended Question) * Describe your experience managing multi-million dollar contracts including vendor performance management and quality assurance, and working cross-functionally with various stakeholders. (Open Ended Question) * Describe your experience managing multiple payment channels or omni-channel payment processing. (Open Ended Question) * Describe your experience with utility billing systems or other customer billing systems. (Open Ended Question) * Describe your experience overseeing high-visibility, cross-functional projects. (Open Ended Question) * Describe your experience with data analytics including research, compilation, analysis, and reporting of complex data. (Open Ended Question) * Describe your experience with presenting technical information to non-technical audiences. (Open Ended Question) * Please describe your experience in business writing and developing professional correspondence, presentations and reports. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Excel? No experience with Microsoft Excel Limited or no MS Excel experience, but proficiency with another spreadsheet application such as Lotus 1-2-3 or Apple Nubers Basic: create/edit simple spreadsheets, sort data, enter formulas Intermediate: create/edit spreadsheets, create charts/graphs from spreadsheet data, hide and unhide rows/columns, use basic functions such as SUM, AVERAGE, and COUNT Advanced: develop complex spreadsheets, create charts/graphs/tables, import data from external databases, use AutoFilter to analyze data, use complex functions/formulas for math & logic equations * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Jul 19, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants This Manager-level position will oversee revenue application functions for City of Austin Utilities, including payment processing and implementation and management of multiple payment channels. The position is responsible for providing operational oversight, strategic leadership, development and leadership of people, and program implementations tied to improved customer experience and timely/accurate payment postings for $2 billion in annual billed revenue. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range Commensurate Hours Monday - Friday 5:30 a.m. - 2:30 p.m. Job Close Date 08/19/2024 Type of Posting Departmental Only Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr, Austin TX Preferred Qualifications Demonstrated skill and experience with financial management including remittance processing, account reconciliation, and financial controls Demonstrated leadership experience including establishing strategic direction for a work team, resource planning, change management, and managing tactical execution Experience managing multi-million dollar contracts including vendor performance management and quality assurance Experience managing multiple payment channels or omni-channel payment processing Experience with utility billing systems or other customer billing systems Experience overseeing high-visibility, cross-functional projects Demonstrated skill and experience with data analytics including research, compilation, analysis, and reporting of complex data Demonstrated skill and experience with presenting technical information to non-technical audiences Advanced business writing skills and ability to develop professional correspondence, presentations and reports Intermediate proficiency with Microsoft Excel Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Ensures 24/7 management operations for AE Customers Account functions to meet financial and business operations and standards. Develops performance measures, evaluates performance, and recommends appropriate actions to correct performance deficiencies. Prioritizes operations scheduling. Provides recommendations for the development, implementation, and evaluation of programs and activities related to the operation of the AE Customer Account areas. Reviews, analyzes, and implements process improvement techniques to enhance AE’s service to its customers. Evaluates and provides recommendations regarding new technology and methods for possible utilization in AE’s customer service and account management functions. Provides necessary information to support customer service resolution of customer account escalations. Manages activities including the development, monitoring, and tracking of departmental budget expenditures. Prioritizes projects and work activities. Coordinates division/section activities with other departments. Analyzes customer survey, benchmarking, and quality assurance data. Provides recommendations in the development and revision of policies, procedures, and strategic goals and objectives. Represents department at meetings with State agencies, government officials, vendors, and other City departments or the public. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Payment Processing, Cash Handling, Credit and Collections, Billing or Customer Account Management operations, techniques, and processes. Knowledge of automated information and internal control systems. Knowledge of utility billing practices, utility industry and business operations. Knowledge of applicable processes, techniques, and methods. Knowledge of accounting, bookkeeping, and budget procedures. Knowledge of supervisory and management techniques and principles. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Skill in oral and written communication. Skill in identifying and assessing potential process improvements. Ability to establish and maintain professional relationships with internal and external customers. Ability to resolve complex problems or situations. Ability to compile division reports. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple programs, projects, and tasks. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * This position is categorized as "Essential Personnel". Essential Personnel are considered critical positions and may be required to work during emergencies outside of or in addition to the normal schedule. If offered the position, are you willing to work scheduled and unscheduled hours as mandated by the needs of the business? Yes No * Describe your experience with financial management including remittance processing, account reconciliation, and financial controls. (Open Ended Question) * Are you a current Austin Energy employee? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience performing the full range of supervisory responsibilities in a related field including selection, training, evaluation, counseling, and recommendation for dismissal. (Open Ended Question) * Describe your leadership experience including establishing strategic direction for a work team, resource planning, change management, and managing tactical execution. (Open Ended Question) * Describe your experience managing multi-million dollar contracts including vendor performance management and quality assurance, and working cross-functionally with various stakeholders. (Open Ended Question) * Describe your experience managing multiple payment channels or omni-channel payment processing. (Open Ended Question) * Describe your experience with utility billing systems or other customer billing systems. (Open Ended Question) * Describe your experience overseeing high-visibility, cross-functional projects. (Open Ended Question) * Describe your experience with data analytics including research, compilation, analysis, and reporting of complex data. (Open Ended Question) * Describe your experience with presenting technical information to non-technical audiences. (Open Ended Question) * Please describe your experience in business writing and developing professional correspondence, presentations and reports. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Excel? No experience with Microsoft Excel Limited or no MS Excel experience, but proficiency with another spreadsheet application such as Lotus 1-2-3 or Apple Nubers Basic: create/edit simple spreadsheets, sort data, enter formulas Intermediate: create/edit spreadsheets, create charts/graphs from spreadsheet data, hide and unhide rows/columns, use basic functions such as SUM, AVERAGE, and COUNT Advanced: develop complex spreadsheets, create charts/graphs/tables, import data from external databases, use AutoFilter to analyze data, use complex functions/formulas for math & logic equations * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in Business, Finance, Public Administration, Economics, Engineering, or a related field, plus five (5) years of experience related to the job. Licenses and Certifications Required: None. Notes to Applicants The purpose of the Energy Development Program Manager position is to develop and implement a robust data collection and reporting process across all programs in the energy efficiency and demand response portfolio. This effort will help to grow awareness of demand response and energy efficiency opportunities and increase enrollments in programs. This position will serve as a liaison between Energy Efficiency Services and Data Office to implement and lead the development of a data analysis and visualization tool. The Energy Development Program Manager will present general and technical information on the visualization tool and demand side management programs and will lead marketing and communication efforts for demand side management programs. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Pay Range $38.97 - $50.67 Hours Monday through Friday 8:00 a.m. to 5:00 p.m. Job Close Date 08/15/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Experience managing projects and ensuring project deadlines are met. Experience in product and service development and launch. Experience working with and training cross functional teams to achieve business initiatives. Experience presenting general and technical information to various audiences. Experience with programming language Python and R. Experience with database management system MySQL and geographic information system ArcGIS Online. Experience developing or supporting data analytics dashboards, such as Tableau and Power BI. Experience working with Energy Efficiency Collaboration Platform ( EECP ), Meter Data Management System ( MDMS ), Office 360, and Energy Profiler Online ( EPO ). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops plans that position the future operations of the utility for continued success while achieving comprehensive sustainable energy goals. Oversees the assessment, demonstration, and development of technology associated with electric service and the evaluation of emerging technologies for environmental mitigation and customer end use. Assists executives and leadership team with examining AE’s environmental and affordability goals and directs short- and long-range strategic planning and analysis of electric utility and energy industry trends to recommend future goals. Facilitates the study of new technologies and their applicability to AE’s operations and in meeting customer energy needs into the future that may include flexible and reliable generation assets, smarter grids, transportation electrification, and distributed energy resources. Provides support in the analysis of future opportunities and threats, assesses long-term energy resource uncertainty and risk, and makes recommendations on how best to position the utility for continued success. Assists with recommending new technologies and business cases for improved utility operations and customer experience. Works in partnership with other AE business units and other City departments and assists in managing collaborative research through industry and academic research groups. Provides support in the examination, analysis, and development of innovative business models that will enable AE to achieve strategic goals that may include environment, grid modernization, and customer experience goals. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of regulatory requirements for electric utilities at the Local, State, and Federal levels. Knowledge of understanding the electric power industry and energy markets. Knowledge of relevant technologies to integrate into the long-term strategic vision. Knowledge of City practices, policies, and procedures. Skill in communicating both orally and in writing. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in operating computers and related software applications. Skill in formulating data analysis and solving problems. Ability to establish and maintain effective communication and working relationships with City employees and the public. Ability to work with frequent interruptions and changes in priorities. Ability to train and lead others. Ability to present information to various audiences. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple strategic program initiatives. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university in Business, Finance, Public Administration, Economics, Engineering, or a related field, plus five (5) years of experience related to the job. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience managing projects and ensuring project deadlines are met. (Open Ended Question) * Describe your experience in product and service development and launch. (Open Ended Question) * Describe your experience working with and training cross functional teams to achieve business initiatives. (Open Ended Question) * Describe your experience preparing and delivering presentations and reports to various audiences, management and/or boards and commissions. (Open Ended Question) * Do you have experience working with the programming language Python and/or R? Yes No * Do you have experience working with the database management system MySQL and/or geographic information system ArcGIS Online? Yes No * Describe your experience developing or supporting data analytics dashboards such as Tableau and Power BI. (Open Ended Question) * Describe your experience working with Energy Efficiency Collaboration Platform (EECP), Meter Data Management System (MDMS), Office 360, and/or Energy Profiler Online (EPO). (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
Jul 25, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university in Business, Finance, Public Administration, Economics, Engineering, or a related field, plus five (5) years of experience related to the job. Licenses and Certifications Required: None. Notes to Applicants The purpose of the Energy Development Program Manager position is to develop and implement a robust data collection and reporting process across all programs in the energy efficiency and demand response portfolio. This effort will help to grow awareness of demand response and energy efficiency opportunities and increase enrollments in programs. This position will serve as a liaison between Energy Efficiency Services and Data Office to implement and lead the development of a data analysis and visualization tool. The Energy Development Program Manager will present general and technical information on the visualization tool and demand side management programs and will lead marketing and communication efforts for demand side management programs. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Benefits: Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Pay Range $38.97 - $50.67 Hours Monday through Friday 8:00 a.m. to 5:00 p.m. Job Close Date 08/15/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin TX 78723; Hybrid Preferred Qualifications Experience managing projects and ensuring project deadlines are met. Experience in product and service development and launch. Experience working with and training cross functional teams to achieve business initiatives. Experience presenting general and technical information to various audiences. Experience with programming language Python and R. Experience with database management system MySQL and geographic information system ArcGIS Online. Experience developing or supporting data analytics dashboards, such as Tableau and Power BI. Experience working with Energy Efficiency Collaboration Platform ( EECP ), Meter Data Management System ( MDMS ), Office 360, and Energy Profiler Online ( EPO ). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops plans that position the future operations of the utility for continued success while achieving comprehensive sustainable energy goals. Oversees the assessment, demonstration, and development of technology associated with electric service and the evaluation of emerging technologies for environmental mitigation and customer end use. Assists executives and leadership team with examining AE’s environmental and affordability goals and directs short- and long-range strategic planning and analysis of electric utility and energy industry trends to recommend future goals. Facilitates the study of new technologies and their applicability to AE’s operations and in meeting customer energy needs into the future that may include flexible and reliable generation assets, smarter grids, transportation electrification, and distributed energy resources. Provides support in the analysis of future opportunities and threats, assesses long-term energy resource uncertainty and risk, and makes recommendations on how best to position the utility for continued success. Assists with recommending new technologies and business cases for improved utility operations and customer experience. Works in partnership with other AE business units and other City departments and assists in managing collaborative research through industry and academic research groups. Provides support in the examination, analysis, and development of innovative business models that will enable AE to achieve strategic goals that may include environment, grid modernization, and customer experience goals. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of regulatory requirements for electric utilities at the Local, State, and Federal levels. Knowledge of understanding the electric power industry and energy markets. Knowledge of relevant technologies to integrate into the long-term strategic vision. Knowledge of City practices, policies, and procedures. Skill in communicating both orally and in writing. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in operating computers and related software applications. Skill in formulating data analysis and solving problems. Ability to establish and maintain effective communication and working relationships with City employees and the public. Ability to work with frequent interruptions and changes in priorities. Ability to train and lead others. Ability to present information to various audiences. Ability to understand and explain industry trends, processes, and procedures. Ability to manage multiple strategic program initiatives. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are graduation with a Bachelor’s degree from an accredited college or university in Business, Finance, Public Administration, Economics, Engineering, or a related field, plus five (5) years of experience related to the job. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience managing projects and ensuring project deadlines are met. (Open Ended Question) * Describe your experience in product and service development and launch. (Open Ended Question) * Describe your experience working with and training cross functional teams to achieve business initiatives. (Open Ended Question) * Describe your experience preparing and delivering presentations and reports to various audiences, management and/or boards and commissions. (Open Ended Question) * Do you have experience working with the programming language Python and/or R? Yes No * Do you have experience working with the database management system MySQL and/or geographic information system ArcGIS Online? Yes No * Describe your experience developing or supporting data analytics dashboards such as Tableau and Power BI. (Open Ended Question) * Describe your experience working with Energy Efficiency Collaboration Platform (EECP), Meter Data Management System (MDMS), Office 360, and/or Energy Profiler Online (EPO). (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants Austin Energy’s Technology & Data department is seeking an IT Manager to: Manage and lead IT teams and the lifecycle management of 24×7×365 critical, highly integrated, complex enterprise applications for Austin Energy’s Outage Management Program in support of utility and City strategic initiatives. This includes but is not limited to Austin Energy’s service management, human capital management, identity and access management, and privileged access management technologies. Manage 24×7×365 operations, support, and maintenance, as well as major enhancements and upgrades of enterprise applications/interfaces. Lead incident response to critical, highly integrated, complex enterprise applications solutions. Solutions are integrated/dependent upon other programs/solutions within utility information technology division, operational technology division, other City departments, and vendor-hosted/SaaS. Ensure timely and appropriate communications/alerts to all levels of business and IT stakeholders. Partner with business and vendors. Monitor vendor performance, ensure compliance with regulations and Council mandates, participate in root cause analyses and annual audit engagements, and provide timely PIR responses. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday. 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 08/12/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723 Preferred Qualifications Preferred Qualifications: Enterprise applications lifecycle management experience. Leading and developing technology teams. Manage/support applications and customer-facing solutions. Demonstrated track record of partnering with business teams and vendors. Major-incident management. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Describe your experience with enterprise applications lifecycle management. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience with business partnerships, planning and road-mapping, and key successes. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience leading and developing technology teams. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience managing and supporting enterprise applications such as GIS, outage programs, telephony solutions and other customer-facing solutions. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience leading major-incident management. Include your role/s and the organization for each experience listed. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Jun 28, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants Austin Energy’s Technology & Data department is seeking an IT Manager to: Manage and lead IT teams and the lifecycle management of 24×7×365 critical, highly integrated, complex enterprise applications for Austin Energy’s Outage Management Program in support of utility and City strategic initiatives. This includes but is not limited to Austin Energy’s service management, human capital management, identity and access management, and privileged access management technologies. Manage 24×7×365 operations, support, and maintenance, as well as major enhancements and upgrades of enterprise applications/interfaces. Lead incident response to critical, highly integrated, complex enterprise applications solutions. Solutions are integrated/dependent upon other programs/solutions within utility information technology division, operational technology division, other City departments, and vendor-hosted/SaaS. Ensure timely and appropriate communications/alerts to all levels of business and IT stakeholders. Partner with business and vendors. Monitor vendor performance, ensure compliance with regulations and Council mandates, participate in root cause analyses and annual audit engagements, and provide timely PIR responses. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday. 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 08/12/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd, Austin TX 78723 Preferred Qualifications Preferred Qualifications: Enterprise applications lifecycle management experience. Leading and developing technology teams. Manage/support applications and customer-facing solutions. Demonstrated track record of partnering with business teams and vendors. Major-incident management. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Describe your experience with enterprise applications lifecycle management. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience with business partnerships, planning and road-mapping, and key successes. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience leading and developing technology teams. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience managing and supporting enterprise applications such as GIS, outage programs, telephony solutions and other customer-facing solutions. Include your role/s and the organization for each experience listed. (Open Ended Question) * Describe your experience leading major-incident management. Include your role/s and the organization for each experience listed. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, Engineering, or Liberal Arts, plus (4) four years of experience in account management, sales, customer service, energy efficiency or renewable energy, corporate sustainability, project management, electrical design or facilities management, or another directly related area. Relevant experience may substitute for education, year for year, up to (4) four years. Licenses and Certifications Required: None. Physical Requirements: Must be able to bend, lift, walk, carry, or use a force equal to lifting up to ten (10) pounds frequently and greater than ten (10) pounds of force occasionally. Must be able to view a computer screen and possess the manual dexterity required to operate a personal computer on a frequent basis. Must be able to climb ladders and traverse construction job sites with up to one mile of walking over raw terrain. Must be able to endure frequent outdoor activity, sitting, standing, walking, squatting, bending. Must be able to endure occasional exposure to extreme heat, cold, inclement weather, noise, mechanical hazards, fume/odor/dust hazards, electrical hazards, kneeling, and crawling. Must be able to travel out of town for meetings or conferences, as necessary. Notes to Applicants The Business Account Manager will be responsible for serving a dedicated assigned group of commercial accounts. Their primary role is to provide direct, 1:1 relationship management with our predefined Mid-Market commercial customers. This role includes inbound, outbound and in-person outreach. The Business Account Manager holds responsibility in expanding service to our Mid-Market commercial customers and representing Commercial Customer Care organization within the community. They will provide assistance to a growing cohort of identified customers and serve as their trusted advisor for all things related to their Austin Energy relationship as well as outage preparation, program recommendation, business continuity and field service support. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range $31.81 - $39.76 Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Job Close Date 08/12/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd (AE Headquarters) Preferred Qualifications Relationship Management experience within banking, telecom, or gas/electric/water utility environment. Skill in problem identification, resolution and mitigation efforts. Advanced business writing skills and ability to develop professional correspondence, presentations and reports Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Acts as the trusted energy advisor, single point of contact, and customer liaison for assigned customers, delivering excellent customer service. Builds and maintains excellent business relationships with multiple levels of contacts within assigned companies ranging from technical to the executive level. Informs customers of AE’s products and services, maintaining a thorough understanding of service configurations, rate structures, policies, reliability, energy conservation, demand response, green building, renewable energy, and distributed energy resources. Develops and implements communication plans and outreach strategies to meet customers’ needs and AE program and strategic goals. Serves as resource and facilitator with commercial customers, resolving customer service, or other issues as they arise. This includes scheduled and unscheduled outages. Participates in cross-functional teams to resolve customers’ issues. Makes recommendations to management for issue resolution. Leads internal cross-functional efforts and effectively communicates with assigned developers and commercial customers regarding AE’s new construction processes, timelines, and design criteria, as well as Green Building programs. Maintains customer account history in customer relationship management software. Follows all safety protocols and actively supports the safety of both customers and employees in the workplace and in the field. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Microsoft Office and customer relationship management software. Knowledge of utility industry functions such as rates, reliability, and energy conservation. Skill in leadership and project management to lead employees or groups who are not direct reports. Skill in organization and time management. Skill in oral and written communication and presentation. Ability to explain and advise on technical products and services to businesses. Ability to identify potential participants and actively and successfully promote and enroll customers in programs, services or other utility offerings, and manage a designated territory or customer segment. Ability to accurately calculate a commercial customer’s complex energy bill using meter or billing data and recommend appropriate rate options. Ability to effectively communicate associated complex technical concepts to non-industry individuals. Ability to work various shifts, on-call, and call back hours, typically in support of outages or energy emergencies. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, Engineering, or Liberal Arts, plus (4) four years of experience in account management, sales, customer service, energy efficiency or renewable energy, corporate sustainability, project management, electrical design or facilities management, or another directly related area. Relevant experience may substitute for education, year for year, up to (4) four years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience with inbound, outbound and/or in-person customer outreach with commercial customers. In which position(s) on your application did you gain this experience? (Open Ended Question) * Briefly describe your relationship/account management - level experience, managing multiple competing priorities within a busy account management organization or call center environment. (Open Ended Question) * Please describe your experience handling complex, cross-functional customer escalations. In which position(s) listed on your application did you gain this experience? (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Jul 23, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, Engineering, or Liberal Arts, plus (4) four years of experience in account management, sales, customer service, energy efficiency or renewable energy, corporate sustainability, project management, electrical design or facilities management, or another directly related area. Relevant experience may substitute for education, year for year, up to (4) four years. Licenses and Certifications Required: None. Physical Requirements: Must be able to bend, lift, walk, carry, or use a force equal to lifting up to ten (10) pounds frequently and greater than ten (10) pounds of force occasionally. Must be able to view a computer screen and possess the manual dexterity required to operate a personal computer on a frequent basis. Must be able to climb ladders and traverse construction job sites with up to one mile of walking over raw terrain. Must be able to endure frequent outdoor activity, sitting, standing, walking, squatting, bending. Must be able to endure occasional exposure to extreme heat, cold, inclement weather, noise, mechanical hazards, fume/odor/dust hazards, electrical hazards, kneeling, and crawling. Must be able to travel out of town for meetings or conferences, as necessary. Notes to Applicants The Business Account Manager will be responsible for serving a dedicated assigned group of commercial accounts. Their primary role is to provide direct, 1:1 relationship management with our predefined Mid-Market commercial customers. This role includes inbound, outbound and in-person outreach. The Business Account Manager holds responsibility in expanding service to our Mid-Market commercial customers and representing Commercial Customer Care organization within the community. They will provide assistance to a growing cohort of identified customers and serve as their trusted advisor for all things related to their Austin Energy relationship as well as outage preparation, program recommendation, business continuity and field service support. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Essential: This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. Pay Range $31.81 - $39.76 Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Job Close Date 08/12/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 4815 Mueller Blvd (AE Headquarters) Preferred Qualifications Relationship Management experience within banking, telecom, or gas/electric/water utility environment. Skill in problem identification, resolution and mitigation efforts. Advanced business writing skills and ability to develop professional correspondence, presentations and reports Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Acts as the trusted energy advisor, single point of contact, and customer liaison for assigned customers, delivering excellent customer service. Builds and maintains excellent business relationships with multiple levels of contacts within assigned companies ranging from technical to the executive level. Informs customers of AE’s products and services, maintaining a thorough understanding of service configurations, rate structures, policies, reliability, energy conservation, demand response, green building, renewable energy, and distributed energy resources. Develops and implements communication plans and outreach strategies to meet customers’ needs and AE program and strategic goals. Serves as resource and facilitator with commercial customers, resolving customer service, or other issues as they arise. This includes scheduled and unscheduled outages. Participates in cross-functional teams to resolve customers’ issues. Makes recommendations to management for issue resolution. Leads internal cross-functional efforts and effectively communicates with assigned developers and commercial customers regarding AE’s new construction processes, timelines, and design criteria, as well as Green Building programs. Maintains customer account history in customer relationship management software. Follows all safety protocols and actively supports the safety of both customers and employees in the workplace and in the field. Responsibilities - Supervisor and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Microsoft Office and customer relationship management software. Knowledge of utility industry functions such as rates, reliability, and energy conservation. Skill in leadership and project management to lead employees or groups who are not direct reports. Skill in organization and time management. Skill in oral and written communication and presentation. Ability to explain and advise on technical products and services to businesses. Ability to identify potential participants and actively and successfully promote and enroll customers in programs, services or other utility offerings, and manage a designated territory or customer segment. Ability to accurately calculate a commercial customer’s complex energy bill using meter or billing data and recommend appropriate rate options. Ability to effectively communicate associated complex technical concepts to non-industry individuals. Ability to work various shifts, on-call, and call back hours, typically in support of outages or energy emergencies. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position include: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business, Marketing, Engineering, or Liberal Arts, plus (4) four years of experience in account management, sales, customer service, energy efficiency or renewable energy, corporate sustainability, project management, electrical design or facilities management, or another directly related area. Relevant experience may substitute for education, year for year, up to (4) four years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience with inbound, outbound and/or in-person customer outreach with commercial customers. In which position(s) on your application did you gain this experience? (Open Ended Question) * Briefly describe your relationship/account management - level experience, managing multiple competing priorities within a busy account management organization or call center environment. (Open Ended Question) * Please describe your experience handling complex, cross-functional customer escalations. In which position(s) listed on your application did you gain this experience? (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants Austin Energy’s Technology and Data Infrastructure division seeks an IT Manager for its Monitoring and Integrations team. This team brings centralized awareness into all moving workstreams, and services delivered by the division. The manager will be expected to lead efforts modernizing infrastructure and application performance monitoring, assist with improving existing service levels performances and deliver increased observability data by leveraging telemetry processing tools. Additional responsibilities include managing IT regulatory compliance activities related to North American Electric Reliability Corporation Critical Infrastructure Protection ( NERC - CIP ) requirements, IT resource allocation to projects/operational efforts, and technology lifecycle planning and management. Essential duties and responsibilities include: Managing highly skilled technologists. Monitor Austin Energy’s Technology and Data Infrastructure services by overseeing the coordination and communication with responsible IT critical-asset owners, stakeholders and subject matter experts (SMEs). Contribute to the planning and administering of budgets and technology contracts. Maintaining teamwork schedules, assigning tasks, reviewing/monitoring work assignments. Collaborating with Human Resources to advertise vacancies, review applications, conduct interviews, complete onboarding and off-boarding processes, and conduct twice yearly performance evaluations. Collaborate and timely interact with vendor asset management processes. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal and NERC background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday. 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 08/09/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Leadership experience in IT Monitoring Operations. Lifecycle management experience for IT assets. Experience working within NERC - CIP guidelines, policies, and procedures. IT experience working in a regulated electric utility industry. Ability to collaborate with other IT resources and influence the organization both strategically and tactically. Experience managing a 24×7 utility monitoring team. Experience leading infrastructure incident response of critical and highly integrated systems. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * Do you have experience leading IT Monitoring and Integration Operations? Yes No * Describe your experience managing IT Monitoring and Integration Operations. (Open Ended Question) * Do you have experience managing cross-functional teams? Yes No * Describe your experience managing cross-functional teams. (Open Ended Question) * Do you have experience developing IT roadmaps and lifecycle asset management? Yes No * Describe your experience developing IT roadmaps and lifecycle asset management. (Open Ended Question) * Do you have experience working within a regulated industry? Yes No * Describe experience working within a regulated industry. (Open Ended Question) * Do you have experience managing a 24x7 utility operations team? Yes No * Describe your experience managing a 24x7 utility operations team. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Jul 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants Austin Energy’s Technology and Data Infrastructure division seeks an IT Manager for its Monitoring and Integrations team. This team brings centralized awareness into all moving workstreams, and services delivered by the division. The manager will be expected to lead efforts modernizing infrastructure and application performance monitoring, assist with improving existing service levels performances and deliver increased observability data by leveraging telemetry processing tools. Additional responsibilities include managing IT regulatory compliance activities related to North American Electric Reliability Corporation Critical Infrastructure Protection ( NERC - CIP ) requirements, IT resource allocation to projects/operational efforts, and technology lifecycle planning and management. Essential duties and responsibilities include: Managing highly skilled technologists. Monitor Austin Energy’s Technology and Data Infrastructure services by overseeing the coordination and communication with responsible IT critical-asset owners, stakeholders and subject matter experts (SMEs). Contribute to the planning and administering of budgets and technology contracts. Maintaining teamwork schedules, assigning tasks, reviewing/monitoring work assignments. Collaborating with Human Resources to advertise vacancies, review applications, conduct interviews, complete onboarding and off-boarding processes, and conduct twice yearly performance evaluations. Collaborate and timely interact with vendor asset management processes. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal and NERC background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. TRAVEL : If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule Notes: Monday - Friday. 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week. Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures. Job Close Date 08/09/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Qualifications: Leadership experience in IT Monitoring Operations. Lifecycle management experience for IT assets. Experience working within NERC - CIP guidelines, policies, and procedures. IT experience working in a regulated electric utility industry. Ability to collaborate with other IT resources and influence the organization both strategically and tactically. Experience managing a 24×7 utility monitoring team. Experience leading infrastructure incident response of critical and highly integrated systems. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of management and supervisory principles and practices. Knowledge of current IT systems and data systems technology, security, operations, and practices. Knowledge of budget processes. Knowledge of project and resource management. Skill in organizing and assigning work effectively and efficiently. Skill in understanding the organization and operation of the City and departments, as necessary. Skill in operating computers and related software applications. Skill in conducting hardware and software evaluations, performing selection, and acquisition functions. Skill in analyzing and solving complex problems for the enterprise department. Ability to develop, implement, and administer a budget. Ability to prepare budget requests and monitor expenditures for budgetary compliance. Ability to read and interpret standard accounting and financial reports. Ability to conduct research and analyze and interpret research findings. Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations. Ability to train, assign, and direct work activities. Ability to understand complex program structures and how they impact enterprise departments and the City. Ability in handling and resolving conflict and uncertain situations. Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing. Ability to represent management and present program information. Ability to maintain effective and professional relationships. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Yes No * Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * Do you have experience leading IT Monitoring and Integration Operations? Yes No * Describe your experience managing IT Monitoring and Integration Operations. (Open Ended Question) * Do you have experience managing cross-functional teams? Yes No * Describe your experience managing cross-functional teams. (Open Ended Question) * Do you have experience developing IT roadmaps and lifecycle asset management? Yes No * Describe your experience developing IT roadmaps and lifecycle asset management. (Open Ended Question) * Do you have experience working within a regulated industry? Yes No * Describe experience working within a regulated industry. (Open Ended Question) * Do you have experience managing a 24x7 utility operations team? Yes No * Describe your experience managing a 24x7 utility operations team. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years Master’s Degree in a related field may substitute for two (2) years of experience Licenses or Certifications: None. Notes to Applicants The ideal candidate for this position will apply strong technical and interpersonal skills to deliver projects with focus on electric grid technologies. Working with area-specific program managers, this position will support the utility’s grid resilience goals by understanding key business drivers and executing effective project delivery. THIS POSITION : Serve as an interface with customer functional areas such as Planning, Engineering, Work Management, and Field Operations for the purpose of business technology alignment and relationship management. Ensure that specific project objectives are defined for areas of responsibility and that necessary preliminary activities (e.g., stakeholder communication plan, determination of outcomes, milestones, risk analyses, and resource planning) are completed to allow for effectiveness and focus during later stages of completion. Ensure all assigned projects are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion. Ensure all phases of assigned projects are documented, and that information required in other functional areas is reported, disseminated, or transferred, as appropriate. Execute continuous improvement projects for existing systems. Maintain reporting and dashboards for program/project execution, resourcing spend, vendor spend, and project budgets. Analyze business requirements or issues, convert analysis to functional specifications, and design solutions to meet cross functional business requirements or resolve issues. Prepare and execute software application testing (functional unit, integration, performance, regression and acceptance). Adhere to project management, software application development, testing, service management, change management and other relevant processes, standards, governance and controls. May participate in new technology evaluations. Coaches, reviews, and evaluates the work of project teams and makes project assignments as necessary Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. EMPLOYMENT APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumés will not be accepted and statements such as “see resumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation. IF YOU ARE SELECTED AS A TOP CANDIDATE : Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation ( CBI ). WORK SCHEDULE : This position has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained onsite to assist with operations and recovery. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employees may be required to work additional hours outside of the regular work schedule. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $44.62 - $58.01 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 07/30/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. (SCC), Austin, TX 78741 Preferred Qualifications Preferred Experience: Active PMP and/or PgMP Certification or the ability to obtain within 6 months of employment Experience in local, state, or federal grants Demonstrated experience in leading and managing electric utility projects Demonstrated experience leading enterprise level organizational change management initiatives Experience monitoring contracts and managing vendor relations Experience managing grant funded projects Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Direct and manage enterprise/corporate level information technology project development from beginning to end including highly complex or at risk projects submitting proposals, and recommend subsequent budget, scope and schedule changes and/or contingency plans where necessary 2. Develop project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and makes work assignments to meet complex project or program objectives 3. Write Request For Proposals for external services and manage contracts and vendor performance, deliverables, and payments 4. Develop full scale complex project plans and associated communications documents, identify and manage project dependencies and critical path, and track and report on project milestones and deliverables 5. Develop written business requirements and models 6. Provide leadership in discussions of project management department goals and objectives with IT senior management 7. Estimate the resources and participants needed to achieve project goals and where required, negotiate with other department managers for the acquisition of required personnel from within the City of Austin 8. Define the project success criteria and disseminate them to involved parties throughout the project life cycle 9. Effectively communicate project expectations to sponsor, team members and stakeholders in a timely and clear fashion, and facilitate project management and project status review meetings 10. Develop successful transition, training plans and recognition for resources on the project team Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of fiscal planning and budget preparation • Knowledge of information technology project management principles, concepts and practices • Knowledge of system development lifecycle used for the development of new systems and enhancements to existing systems • Knowledge of application programming, database and system design • Knowledge of XML and data interfaces • Knowledge of internet and network architecture • Knowledge of operating principles and information systems hardware and software • Skill in using project management software • Skill in developing process models and data flow diagrams • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Skill in facilitating meetings of diverse stakeholders • Ability to develop written business requirements and models • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to inspire, motivate, and influence others to achieve individual and collective goals • Ability to make sound decisions in a timely manner that solve issues and stand the test of time • Ability to recognize, plan, focus upon, and work toward what is most important or critical • Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity • Ability to recognize, manage, and resolve conflict efficiently and equitably • Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present • Ability to create, convey, and instill a unified vision and purpose • Ability to see past the moment and adapt to a rapidly changing environment • Ability to achieve organizational goals and objectives • Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results • Ability to define, analyze, and find solutions for difficult or complex problems • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field; Experience may substitute for education for up to 4 years; Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Do you have an active PMP or PgMP certification or the ability to obtain one within six (6) months of hire? Yes No * Please provide a brief description of your project experience with local, State, or Federal grants. (Open Ended Question) * Describe your experience leading electric utility projects, including the number of years of experience. (Open Ended Question) * Describe your experience leading organizations through project communication change management. (Open Ended Question) * Describe your experience monitoring contracted vendor performance. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Jul 17, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to 4 years Master’s Degree in a related field may substitute for two (2) years of experience Licenses or Certifications: None. Notes to Applicants The ideal candidate for this position will apply strong technical and interpersonal skills to deliver projects with focus on electric grid technologies. Working with area-specific program managers, this position will support the utility’s grid resilience goals by understanding key business drivers and executing effective project delivery. THIS POSITION : Serve as an interface with customer functional areas such as Planning, Engineering, Work Management, and Field Operations for the purpose of business technology alignment and relationship management. Ensure that specific project objectives are defined for areas of responsibility and that necessary preliminary activities (e.g., stakeholder communication plan, determination of outcomes, milestones, risk analyses, and resource planning) are completed to allow for effectiveness and focus during later stages of completion. Ensure all assigned projects are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion. Ensure all phases of assigned projects are documented, and that information required in other functional areas is reported, disseminated, or transferred, as appropriate. Execute continuous improvement projects for existing systems. Maintain reporting and dashboards for program/project execution, resourcing spend, vendor spend, and project budgets. Analyze business requirements or issues, convert analysis to functional specifications, and design solutions to meet cross functional business requirements or resolve issues. Prepare and execute software application testing (functional unit, integration, performance, regression and acceptance). Adhere to project management, software application development, testing, service management, change management and other relevant processes, standards, governance and controls. May participate in new technology evaluations. Coaches, reviews, and evaluates the work of project teams and makes project assignments as necessary Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. EMPLOYMENT APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumés will not be accepted and statements such as “see resumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation. IF YOU ARE SELECTED AS A TOP CANDIDATE : Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation ( CBI ). WORK SCHEDULE : This position has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained onsite to assist with operations and recovery. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employees may be required to work additional hours outside of the regular work schedule. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $44.62 - $58.01 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 07/30/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. (SCC), Austin, TX 78741 Preferred Qualifications Preferred Experience: Active PMP and/or PgMP Certification or the ability to obtain within 6 months of employment Experience in local, state, or federal grants Demonstrated experience in leading and managing electric utility projects Demonstrated experience leading enterprise level organizational change management initiatives Experience monitoring contracts and managing vendor relations Experience managing grant funded projects Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Direct and manage enterprise/corporate level information technology project development from beginning to end including highly complex or at risk projects submitting proposals, and recommend subsequent budget, scope and schedule changes and/or contingency plans where necessary 2. Develop project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and makes work assignments to meet complex project or program objectives 3. Write Request For Proposals for external services and manage contracts and vendor performance, deliverables, and payments 4. Develop full scale complex project plans and associated communications documents, identify and manage project dependencies and critical path, and track and report on project milestones and deliverables 5. Develop written business requirements and models 6. Provide leadership in discussions of project management department goals and objectives with IT senior management 7. Estimate the resources and participants needed to achieve project goals and where required, negotiate with other department managers for the acquisition of required personnel from within the City of Austin 8. Define the project success criteria and disseminate them to involved parties throughout the project life cycle 9. Effectively communicate project expectations to sponsor, team members and stakeholders in a timely and clear fashion, and facilitate project management and project status review meetings 10. Develop successful transition, training plans and recognition for resources on the project team Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of fiscal planning and budget preparation • Knowledge of information technology project management principles, concepts and practices • Knowledge of system development lifecycle used for the development of new systems and enhancements to existing systems • Knowledge of application programming, database and system design • Knowledge of XML and data interfaces • Knowledge of internet and network architecture • Knowledge of operating principles and information systems hardware and software • Skill in using project management software • Skill in developing process models and data flow diagrams • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Skill in facilitating meetings of diverse stakeholders • Ability to develop written business requirements and models • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to inspire, motivate, and influence others to achieve individual and collective goals • Ability to make sound decisions in a timely manner that solve issues and stand the test of time • Ability to recognize, plan, focus upon, and work toward what is most important or critical • Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity • Ability to recognize, manage, and resolve conflict efficiently and equitably • Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present • Ability to create, convey, and instill a unified vision and purpose • Ability to see past the moment and adapt to a rapidly changing environment • Ability to achieve organizational goals and objectives • Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results • Ability to define, analyze, and find solutions for difficult or complex problems • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires a graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field; Experience may substitute for education for up to 4 years; Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Do you have an active PMP or PgMP certification or the ability to obtain one within six (6) months of hire? Yes No * Please provide a brief description of your project experience with local, State, or Federal grants. (Open Ended Question) * Describe your experience leading electric utility projects, including the number of years of experience. (Open Ended Question) * Describe your experience leading organizations through project communication change management. (Open Ended Question) * Describe your experience monitoring contracted vendor performance. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses and Certifications Required: None. Notes to Applicants The ideal candidate for this position will have strong customer engagement skills coupled with functional requirement and use case/user story development. As a self-starter, this position will lead complex electric utility projects in the absence of a project manager. THIS POSITION : Serves as an interface with customer functional areas such as Planning, Engineering, Work Management, and Field Operations for the purpose of business technology alignment and relationship management. Analyze business requirements or issues, convert analysis to functional specifications, and design solutions to meet cross functional business requirements or resolve issues. Perform strategic analysis via frameworks such as SWOT , PESTLE Ability to connect inter-related initiatives to strategic direction Ability to work across various engineering and business domains Ability to lead multiple stakeholder teams through effective communication and change management, such as media campaigns and creating and administering training materials Prepare and execute software application testing (functional unit, integration, performance, regression and acceptance). Possess a working understanding of CIP and O&M budgets and experience tracking project funding Deliver efficiencies and service improvements Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. EMPLOYMENT APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumés will not be accepted and statements such as “see resumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation. IF YOU ARE SELECTED AS A TOP CANDIDATE : Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation ( CBI ). WORK SCHEDULE : This position has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained onsite to assist with operations and recovery. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employees may be required to work additional hours outside of the regular work schedule. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $37.14 - $47.35 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 07/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. (SCC), Austin, TX 78741 Preferred Qualifications Business systems analysis experience within the electric utility industry Certification such as CAPM , PMI - PBA , CBAP , or similar business analyst or project management certification Experience in leading complex technology projects through inception to post go-live operations Experience with project change management Experience recommending technology solutions based on strategic analysis outcomes Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. Develop statement of work for use in requests for proposals. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures. Knowledge of legacy and web-based systems interfaces. Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts. Knowledge of cost-benefit analysis and total cost of ownership modeling. Skill in performing requirements development, process modeling, reporting and project management tools. Skill in developing process models and data flow diagrams using industry-standard modeling techniques. Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs. Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals. Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability. Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding. Ability to define, analyze, and find solutions for difficult or complex problems. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. Ability to view the big picture. Ability to quickly become familiar with emerging technologies. Ability to identify trends as well as isolated events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Do you have an active CAPM, PMI-PBA, CBAP, or similar business analyst or project management certification or the ability to obtain one within six (6) months of hire? Yes No * Describe your experience with electric utility projects, including the number of years of experience and roles. (Open Ended Question) * Describe your experience evaluating project change management scope. (Open Ended Question) * Describe your experience transitioning customers from projects to operations. (Open Ended Question) * Describe your experience evaluating and recommending technology solutions to executives. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Jul 16, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Licenses and Certifications Required: None. Notes to Applicants The ideal candidate for this position will have strong customer engagement skills coupled with functional requirement and use case/user story development. As a self-starter, this position will lead complex electric utility projects in the absence of a project manager. THIS POSITION : Serves as an interface with customer functional areas such as Planning, Engineering, Work Management, and Field Operations for the purpose of business technology alignment and relationship management. Analyze business requirements or issues, convert analysis to functional specifications, and design solutions to meet cross functional business requirements or resolve issues. Perform strategic analysis via frameworks such as SWOT , PESTLE Ability to connect inter-related initiatives to strategic direction Ability to work across various engineering and business domains Ability to lead multiple stakeholder teams through effective communication and change management, such as media campaigns and creating and administering training materials Prepare and execute software application testing (functional unit, integration, performance, regression and acceptance). Possess a working understanding of CIP and O&M budgets and experience tracking project funding Deliver efficiencies and service improvements Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. EMPLOYMENT APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application ALL current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumés will not be accepted and statements such as “see resumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after seven (7) days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation. IF YOU ARE SELECTED AS A TOP CANDIDATE : Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation ( CBI ). WORK SCHEDULE : This position has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained onsite to assist with operations and recovery. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employees may be required to work additional hours outside of the regular work schedule. TRAVEL : If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $37.14 - $47.35 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Job Close Date 07/29/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. (SCC), Austin, TX 78741 Preferred Qualifications Business systems analysis experience within the electric utility industry Certification such as CAPM , PMI - PBA , CBAP , or similar business analyst or project management certification Experience in leading complex technology projects through inception to post go-live operations Experience with project change management Experience recommending technology solutions based on strategic analysis outcomes Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. Develop statement of work for use in requests for proposals. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures. Knowledge of legacy and web-based systems interfaces. Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts. Knowledge of cost-benefit analysis and total cost of ownership modeling. Skill in performing requirements development, process modeling, reporting and project management tools. Skill in developing process models and data flow diagrams using industry-standard modeling techniques. Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs. Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals. Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability. Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding. Ability to define, analyze, and find solutions for difficult or complex problems. Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. Ability to view the big picture. Ability to quickly become familiar with emerging technologies. Ability to identify trends as well as isolated events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Do you have an active CAPM, PMI-PBA, CBAP, or similar business analyst or project management certification or the ability to obtain one within six (6) months of hire? Yes No * Describe your experience with electric utility projects, including the number of years of experience and roles. (Open Ended Question) * Describe your experience evaluating project change management scope. (Open Ended Question) * Describe your experience transitioning customers from projects to operations. (Open Ended Question) * Describe your experience evaluating and recommending technology solutions to executives. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents