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THE POSITION Under direct supervision the Medical Office Assistant I (MOA I), general supervision (MOA II), or direction (MOA III) performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program. Support activities may include assisting the public, records maintenance, document production and/or case management/processing. The ideal candidate   is an organized professional who possesses exceptional customer service skills and is dedicated to working on tasks quickly and efficiently. They will be dedicated to providing the public with the highest level of service possible with every task, and will be comfortable interfacing with all members of the public entering the medical clinic. DEPARTMENT/AGENCY:  Health Care Agency – Ambulatory Care Ambulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. In keeping with the mission of the Ventura County Health Care Agency, the team of dedicated physicians, nurses and other health care professionals seek to set the standard in health care excellence.   Distinguishing Characteristics:  Incumbents perform customer service delivery, routine clerical and manual tasks including inputting of data into computers. The higher level in the series, i.e. MOA II/MOA III, require application of specialized program knowledge of ongoing operations and services, interpretation of rules and regulations, and assessment of individual circumstances to determine appropriate course(s) of action. The Per Diem Pool (PDP) classifications are distinguished from the Regular classifications in that incumbents in these classifications receive limited benefits. They will receive shift differential, standby, and callback premium pay and will participate in the Ventura County Employees' Retirement Association if they are assigned a work schedule of 64 hours or more biweekly. Incumbents hired into these positions are not guaranteed any specific number of work hours per biweekly pay period, and management has the authority to relieve them from duty when there is insufficient work. APPROXIMATE SALARIES: Medical Office Assistant I - $16.22 - $21.51 per hour Medical Office Assistant II - $16.95 - $23.70 per hour Medical Office Assistant III - $18.20 - $25.45 per hour Medical Office Assistant I - PDP - $19.60 Hourly Medical Office Assistant II - PDP - $21.00 Hourly Medical Office Assistant III - PDP - $23.80 Hourly EDUCATION/BILINGUAL INCENTIVE:  Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.    NEW HIRE INCENTIVES New hires may be eligible for a one-time New Hire Incentive of   $1500 (applicable for Medical Office Assistant I/II/III) VETERAN’S POINTS:  This is a trainee/entry level classification (Level I/II), and Veteran’s Points may apply to eligible candidates. Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies. There are currently   sixteen (16) current vacancies in the Ambulatory Care clinics. NOTE:  If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department. TENTATIVE SCHEDULE:  OPENING DATE: May 3, 2023 CLOSING DATE:   Continuous This is a continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs. It is to your advantage to apply as soon as possible. Examples Of Duties Duties may include but are not limited to the following: Greets patients, in person and on the phone; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; refers clients/patients to appropriate resources (MOA II); provides assistance in the completion of forms; assures federal and state confidentiality measures are followed; Compiles routine reports, records, and charts by extracting and/or tabulating information from a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; identifies variations in data (MOA II/III); Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments; Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events; Checks patients in-and-out through the practice management system and verifies information; Performs cashiering duties and collects co-payments, payments, and outstanding balances; Communicates with patient care team to ensure that patient care needs are addressed; Monitors waiting areas and ensures areas are maintained clean; Assists with pre-visit planning and confirms appointments; Accurately enters and updates demographic and payer data in practice management system (i.e. Cerner); Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal. Performs financial screenings for program eligibility. Requests pre-authorizations when needed; May assist patients in coordinating appointments with diagnostic or specialty services; May transcribe medical documents (MOA II/III);  Demonstrates culturally sensitivity and competence with patients; Prepares, validates, processes, and/or checks a variety of documents for completeness, accuracy, and submission standards; Transfers professional and technical instructions to patient or program files; researches reference materials to respond to client or coworker inquiries; Sorts and/or files materials such as charts, correspondence, and miscellaneous documents; maintains files; conducts systematic search for misplaced materials; maintains cross-reference files or indexes; purges filing systems as directed; Types a variety of documents such as correspondence, standard forms, charts, proposals, specifications, and reports from written, recorded, and/or printed sources and/or verbal instructions; proofreads typed materials for correct grammar, spelling, and punctuation; Operates a variety of automated office equipment including computers; May provide back-up for basic patient assistance care when required (i.e., patient vital signs or patient emergency or comfort care); May provide assistance with various tasks, which include changing linen and bags, inventory/stocking of units, and general maintenance and cleaning of units; and Performs other related duties as required, with an emphasis on excellent customer service. Recruitment Process FINAL FILING DATE:   This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it.  Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on the closing date. To apply on-line, please refer to our web site at   www.ventura.org/jobs.   If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009. To Apply Please Visit:   www.ventura.org/jobs   or  for  further information about this recruitment,  please contact via email:  Veronica.Gonzalez@ventura.org  or by telephone: at (805) 677-5315.