Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION Sr. Medical Billing Specialist SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in Auditor-Controller and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. DEADLINE TO APPLY Qualified applicants are encouraged to apply immediately, as the recruitment will close on MON DAY, OCTOBER 02, 2023 at 11:59 PM (PST). ORANGE COUNTY Orange County is a desirable place to live - and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clicking here . AUDITOR-CONTROLLER The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of Taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County. You can learn more about the Auditor-Controller Department by clicking here . HEALTH CARE AGENCY Health Care Agency Accounting is part of the Satellite Operations Division of the Auditor-Controller Department that is responsible for providing accounting support services to the Orange County Health Care Agency (HCA) Department. The Medical Billing Unit, within the HCA Accounting Division, ensures that HCA is billing in compliance with federal and state guidelines and all billing deadlines are met and revenue collection is not jeopardized. The Medical Billing Unit supports all the coding, billing and collections activities on behalf of HCA. You can learn more about the Health Care Agency by clicking here . THE OPPORTUNITY The Sr. Medical Billing Specialist is responsible for processing and submitting claims/bills to Medicare, third-party health plans and clients for services provided by HCA’s mental health and recovery as well as substance use disorder services, in compliance with state/federal regulations. The Sr. MBS communicates with culturally diverse clients in resolving past due accounts for mental health and substance use disorder services. Collaborates with HCA program employees in the recalculation of annual fees (Universal Method of Determining Ability to Pay - UMDAP) due to a change in the financial position of a client. Reconciles client accounts to accurately reflect the correct balance due once the UMDAP has been determined. Prepares supporting documents for small claims court. Acts as a representative in small claims court on behalf of Orange County Health Care Agency, answering questions presented by the judge or negotiates a settlement with the client, prior to the hearing. The Sr. Medical Billing Specialist will perform claims follow up duties; researching claims not paid or underpaid claims, taking actions necessary. All HCA Accounting positions are assigned to the Auditor-Controller’s satellite accounting team at the Health Care Agency. MINIMUM QUALIFICATIONS AND CORE COMPETENCIES One year of experience as a Medical Billing Specialist with the County of Orange. Or Two years of experience preparing and processing electronically-generated medical billing, preferably in a hospital, medical office, or public health setting. Education in the areas of medical billing, accounting, office services procedures or medical terminology may be substituted for up to six months of the required experience on the basis of one semester unit for one month of experience. In addition to the minimum qualifications, the ideal candidate will demonstrate experience and/or training in the following areas below: Technical Expertise Thorough knowledge of Medicare, Medi-Cal and third-party commercial insurance billing guidelines and regulations Thorough knowledge of Reasonable Collection Effort guidelines Understanding of follow-up collection and pre-collection activities Reconciling complex client accounts using basic accounting principles Knowledge of medical terminology and/or Current Procedural Terminology (CPT) International Classification of Diseases (ICD) Experience with Microsoft Excel and Word, and medical billing systems Knowledge of Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Practices and HCA Policy Understanding of policies, rules, and regulations regarding County procedures Analysis/Problem Solving Analyzing complex client account balances for accuracy Identifying bad debt accounts through work queues and/or reports Identifying reasons of claims that are denied, unpaid or underpaid Identifying and successfully resolving complex issues and problems efficiently Reviewing claims and determining eligibility for payment Effective Communication Effective and empathetic verbal communications skills Interpreting detailed and complex information and explaining to people who are unfamiliar with it Strong ability to effectively communicate complex rules and regulations to the public, vendors, or those unfamiliar with county procedures Excellent oral and written communication skills are required Communicating with customers when a claim is denied or incomplete, and follows through on pending issues to accomplish resolution MINIMUM QUALIFICATIONS Please click here to be directed to the class specification for full details regarding the minimum qualifications for the Sr. Medical Billing Specialist. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 10/2/2023 11:59 PM Pacific
Sep 18, 2023
Full Time
CAREER DESCRIPTION Sr. Medical Billing Specialist SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in Auditor-Controller and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications. DEADLINE TO APPLY Qualified applicants are encouraged to apply immediately, as the recruitment will close on MON DAY, OCTOBER 02, 2023 at 11:59 PM (PST). ORANGE COUNTY Orange County is a desirable place to live - and is one of the premier employers in the region, as well as the third largest populated County in California. At the County you will find variety, individual opportunity, job satisfaction, and the pleasure of working with colleagues who are dedicated to making a positive difference. You can learn more about the County of Orange by clicking here . AUDITOR-CONTROLLER The Auditor-Controller Department is committed to serving Orange County by ensuring accountability over public spending, transparency of Taxpayer dollars, and engaging the public in government. We carry out our vision and mission by conducting the Public's business with the highest ethical and due diligence standards by supporting ethical and responsible financial decisions throughout the County. You can learn more about the Auditor-Controller Department by clicking here . HEALTH CARE AGENCY Health Care Agency Accounting is part of the Satellite Operations Division of the Auditor-Controller Department that is responsible for providing accounting support services to the Orange County Health Care Agency (HCA) Department. The Medical Billing Unit, within the HCA Accounting Division, ensures that HCA is billing in compliance with federal and state guidelines and all billing deadlines are met and revenue collection is not jeopardized. The Medical Billing Unit supports all the coding, billing and collections activities on behalf of HCA. You can learn more about the Health Care Agency by clicking here . THE OPPORTUNITY The Sr. Medical Billing Specialist is responsible for processing and submitting claims/bills to Medicare, third-party health plans and clients for services provided by HCA’s mental health and recovery as well as substance use disorder services, in compliance with state/federal regulations. The Sr. MBS communicates with culturally diverse clients in resolving past due accounts for mental health and substance use disorder services. Collaborates with HCA program employees in the recalculation of annual fees (Universal Method of Determining Ability to Pay - UMDAP) due to a change in the financial position of a client. Reconciles client accounts to accurately reflect the correct balance due once the UMDAP has been determined. Prepares supporting documents for small claims court. Acts as a representative in small claims court on behalf of Orange County Health Care Agency, answering questions presented by the judge or negotiates a settlement with the client, prior to the hearing. The Sr. Medical Billing Specialist will perform claims follow up duties; researching claims not paid or underpaid claims, taking actions necessary. All HCA Accounting positions are assigned to the Auditor-Controller’s satellite accounting team at the Health Care Agency. MINIMUM QUALIFICATIONS AND CORE COMPETENCIES One year of experience as a Medical Billing Specialist with the County of Orange. Or Two years of experience preparing and processing electronically-generated medical billing, preferably in a hospital, medical office, or public health setting. Education in the areas of medical billing, accounting, office services procedures or medical terminology may be substituted for up to six months of the required experience on the basis of one semester unit for one month of experience. In addition to the minimum qualifications, the ideal candidate will demonstrate experience and/or training in the following areas below: Technical Expertise Thorough knowledge of Medicare, Medi-Cal and third-party commercial insurance billing guidelines and regulations Thorough knowledge of Reasonable Collection Effort guidelines Understanding of follow-up collection and pre-collection activities Reconciling complex client accounts using basic accounting principles Knowledge of medical terminology and/or Current Procedural Terminology (CPT) International Classification of Diseases (ICD) Experience with Microsoft Excel and Word, and medical billing systems Knowledge of Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Practices and HCA Policy Understanding of policies, rules, and regulations regarding County procedures Analysis/Problem Solving Analyzing complex client account balances for accuracy Identifying bad debt accounts through work queues and/or reports Identifying reasons of claims that are denied, unpaid or underpaid Identifying and successfully resolving complex issues and problems efficiently Reviewing claims and determining eligibility for payment Effective Communication Effective and empathetic verbal communications skills Interpreting detailed and complex information and explaining to people who are unfamiliar with it Strong ability to effectively communicate complex rules and regulations to the public, vendors, or those unfamiliar with county procedures Excellent oral and written communication skills are required Communicating with customers when a claim is denied or incomplete, and follows through on pending issues to accomplish resolution MINIMUM QUALIFICATIONS Please click here to be directed to the class specification for full details regarding the minimum qualifications for the Sr. Medical Billing Specialist. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those candidates that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedures Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Sam Apraku at 714-834-3116 or at Samuel.Apraku@ac.ocgov.com EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 10/2/2023 11:59 PM Pacific
City of Santa Monica
City of Santa Monica, California, United States
Job Summary Performs technical work relating to billing and account reconciliation. Prepares bills, generates reports, and journalizes new accounts. Provides technical support to the Business & Revenue Operations Division. Representative Duties Generates computer printouts and reviews data for irregularities in billings or meter readings and makes appropriate corrections. Notifies field personnel of possible meter problems and leakages. Works with other City staff and third party vendors to collect delinquent accounts. Provides information to collections staff and provides recommendations regarding payment of delinquent accounts. Generates bills, closing bills, final notices and shut-off notices, as necessary. Makes date entries, corrections and adjustments before billings are generated. Journalizes new accounts into billing system. Processes billing data. Maintains billing schedule. Refers to or creates new billing and collection codes following specific guidelines. Produces and distributes weekly and monthly reports to various City divisions. Maintains electronic library of all computer-generated reports. Contacts individuals, agencies and other City departments to resolve discrepancies or obtain data, documents or general information. Provides technical support to management and supervisory staff. Responds to correspondence, special reports, and statistical summaries. Maintains office records, requests information and performs other office functions. Assumes duties of the unit supervisor in his/her absence, as assigned. Assists customers by telephone and in person. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Billing and collection procedures. Modern office practices, procedures, and equipment. General computer software applications, including word processing and spreadsheet applications. Complex mathematics and proper use of percentages. Business English, spelling, grammar and punctuation. Modern financial recordkeeping practices . Effective customer service techniques. Ability to: Learn City billing and collection procedures. Understand and apply basic financial recordkeeping principles. Research billing problems. Learn and use customized computer software applications. Prepare and maintain a variety of reports. Perform complex mathematical calculations. Understand the concept of proration. Work independently with minimal supervision. Respond to public inquiries and customer complaints in a tactful and courteous manner. Communicate effectively, both orally and in writing. Establish and maintain effective and cooperative working relationships with City employees and the general public. Provide effective customer service. Skill in: Performing complex mathematical computations. Reading, writing, and communicating at an appropriate level. Dealing effectively with the public with tact and discretion. Using a personal computers and applicable software applications. Education, Training and Experience: Graduation from high school supplemented by college level coursework in business, accounting, computer science, public administration or a closely related field. Two years of responsible experience working with an automated billing and/or collections system generating and reconciling billing and/or collection reports. Municipal experience is desirable. Licenses and Certificates: Requires Possession of a valid Class C driver license. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 10/5/2023 5:30 PM Pacific
Sep 19, 2023
Full Time
Job Summary Performs technical work relating to billing and account reconciliation. Prepares bills, generates reports, and journalizes new accounts. Provides technical support to the Business & Revenue Operations Division. Representative Duties Generates computer printouts and reviews data for irregularities in billings or meter readings and makes appropriate corrections. Notifies field personnel of possible meter problems and leakages. Works with other City staff and third party vendors to collect delinquent accounts. Provides information to collections staff and provides recommendations regarding payment of delinquent accounts. Generates bills, closing bills, final notices and shut-off notices, as necessary. Makes date entries, corrections and adjustments before billings are generated. Journalizes new accounts into billing system. Processes billing data. Maintains billing schedule. Refers to or creates new billing and collection codes following specific guidelines. Produces and distributes weekly and monthly reports to various City divisions. Maintains electronic library of all computer-generated reports. Contacts individuals, agencies and other City departments to resolve discrepancies or obtain data, documents or general information. Provides technical support to management and supervisory staff. Responds to correspondence, special reports, and statistical summaries. Maintains office records, requests information and performs other office functions. Assumes duties of the unit supervisor in his/her absence, as assigned. Assists customers by telephone and in person. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Billing and collection procedures. Modern office practices, procedures, and equipment. General computer software applications, including word processing and spreadsheet applications. Complex mathematics and proper use of percentages. Business English, spelling, grammar and punctuation. Modern financial recordkeeping practices . Effective customer service techniques. Ability to: Learn City billing and collection procedures. Understand and apply basic financial recordkeeping principles. Research billing problems. Learn and use customized computer software applications. Prepare and maintain a variety of reports. Perform complex mathematical calculations. Understand the concept of proration. Work independently with minimal supervision. Respond to public inquiries and customer complaints in a tactful and courteous manner. Communicate effectively, both orally and in writing. Establish and maintain effective and cooperative working relationships with City employees and the general public. Provide effective customer service. Skill in: Performing complex mathematical computations. Reading, writing, and communicating at an appropriate level. Dealing effectively with the public with tact and discretion. Using a personal computers and applicable software applications. Education, Training and Experience: Graduation from high school supplemented by college level coursework in business, accounting, computer science, public administration or a closely related field. Two years of responsible experience working with an automated billing and/or collections system generating and reconciling billing and/or collection reports. Municipal experience is desirable. Licenses and Certificates: Requires Possession of a valid Class C driver license. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 10/5/2023 5:30 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION Customer Service Specialist - Ideal Candidate Statement The Department of Public Works, Parking Services Division, is seeking a Customer Service Specialist experienced with communicating with members of the public and serving as a professional representative of the City of Sacramento. This position will require a strong proficiency in communication; working knowledge of basic computer programs, such as MS Word and MS Excel; and the ability to effectively handle escalations or complaints. Under general supervision, position is expected to lead, train, oversee, and perform a variety of complex customer service duties in support of the Sacramento Marina, which operates 24/7. General duties include, but are not limited to, responding to requests for information and service received via email and/or web applications; responding to escalated and/or priority issues; performing complex research; and providing thorough and accurate information regarding marina services and procedures. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, delivered in person, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 9/24/2023 11:59 PM Pacific
Sep 11, 2023
Full Time
THE POSITION Customer Service Specialist - Ideal Candidate Statement The Department of Public Works, Parking Services Division, is seeking a Customer Service Specialist experienced with communicating with members of the public and serving as a professional representative of the City of Sacramento. This position will require a strong proficiency in communication; working knowledge of basic computer programs, such as MS Word and MS Excel; and the ability to effectively handle escalations or complaints. Under general supervision, position is expected to lead, train, oversee, and perform a variety of complex customer service duties in support of the Sacramento Marina, which operates 24/7. General duties include, but are not limited to, responding to requests for information and service received via email and/or web applications; responding to escalated and/or priority issues; performing complex research; and providing thorough and accurate information regarding marina services and procedures. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. - Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. - Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. - Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. - Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. - Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. - Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. - Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations - Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. - Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. - Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. - Perform notary duties. - Provide exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar and punctuation. - Basic bookkeeping and record keeping methods. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Methods of researching and recording. - City codes and ordinances, policies, procedures, and regulations of assigned division/department. - Various rates and fees schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods and equipment used in processing payments. - Modern office methods, practices, procedures for billing purposes. - Computer operations, including computer software applications and other specialized business applications. - Principals of supervision and training. Skill in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Utilize specialized computer business applications and systems for account and billing purposes. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Analyze and prepare schedules, reports and statements regarding municipal operations. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Work independently with minimal supervision. - Work any shift, including weekends and holidays is mandatory for some assignments. - Perform specialized technical work involving independent judgment. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Communicate clearly and concisely, both orally and in writing. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, delivered in person, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: http://portal.cityofsacramento.org/HR/Divisions/Administration/HR-Boards-Commissions/Civil-Service-Board Union Contracts: http://portal.cityofsacramento.org/HR/Divisions/Labor-Relations/Labor-Agreements Salary Schedule: http://portal.cityofsacramento.org/HR/Document-Library Closing Date/Time: 9/24/2023 11:59 PM Pacific
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Description: Position Summary Under the direction of the Cal Coast Student Financial Center Director, the Communications/Training Specialist will strategically support communications and training priorities for the Cal Coast Student Financial Center. This includes researching, writing, editing, and proofreading print and digital communications as well as developing marketing and communications plans that will effectively communicate student financial aid, scholarship and student billing information to students, parents, and the SDSU community. The CCSFC employs 30-50 student assistants each academic year. This also includes collaborating with on-campus partners- including student organizations, faculty, and staff- to ensure that the deadlines, processes, and other information are incorporated into programs and communications throughout the university. The Communications/Training Specialist will also make updates and write content for the Cal Coast Student Financial Center, the Financial Aid Office, the Scholarship Office, and Student Account Services (SAS) website and manage social media content. The Communications/Training Specialist will also assist in developing marketing campaigns for specific initiatives, identify training needs, assist with scheduling and facilitating the training and work on special projects assigned by the Director of the Cal Coast Student Financial Center. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Student Financial Resources sub-division, within the Division of Student Affairs & Campus Diversity houses 4 separate student service offices - the Cal Coast Student Financial Center (CCSFC) and the Financial Aid Office, the Scholarship Office and Basic Needs/ECRT department. This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Associate Vice President. The CCSFC’s focus is to provide centralized, individual financial case management and counseling to students, parents, and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office, and Student Account Services (SAS) by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships, and student billing regardless of where the students and staff physically are. The CCSFC will provide student and families with information related to the following areas: Financial Aid Application Assistance Financial Aid Resources- types of financial aid available Scholarship Application Processes Scholarship Application Process Scholarship Resources- types of scholarships available SDSU Educational Costs- tuition, fee, and housing costs Student Financial Aid Disbursements Student Billing Information Student Fee Waiver information and processes Financial Literacy Counseling/debt counseling, access to iGrad through Cal Coast Credit Union The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) with a direct reporting line to Student Affairs & Campus Diversity Assistant Vice President. The center provides customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress, and transactional-based issues. For more information regarding the Division of Student Affairs and Campus Diversity, click here . Education and Experience This classification requires knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Key Qualifications Proofreading for print and online publications. Experience working with the PeopleSoft Campus Solutions within a CSU. Knowledge of financial aid, scholarships, and student billing within a CSU. At least one year of experience working in a ‘one-stop’ student service environment is preferred. Knowledge of San Diego State University’s organizational structure, policies, and procedures. Bachelor’s degree in Communication, Public Relations, Marketing, or related field is preferred. Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs at San Diego State University. Understanding of marketing and communication plans and concepts. Knowledge of graphic design techniques and printing production processes. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,761 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,761 - $6,803 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on September 29, 2023. To receive full consideration, apply by September 28, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Closing Date/Time: Open until filled
Sep 16, 2023
Full Time
Description: Position Summary Under the direction of the Cal Coast Student Financial Center Director, the Communications/Training Specialist will strategically support communications and training priorities for the Cal Coast Student Financial Center. This includes researching, writing, editing, and proofreading print and digital communications as well as developing marketing and communications plans that will effectively communicate student financial aid, scholarship and student billing information to students, parents, and the SDSU community. The CCSFC employs 30-50 student assistants each academic year. This also includes collaborating with on-campus partners- including student organizations, faculty, and staff- to ensure that the deadlines, processes, and other information are incorporated into programs and communications throughout the university. The Communications/Training Specialist will also make updates and write content for the Cal Coast Student Financial Center, the Financial Aid Office, the Scholarship Office, and Student Account Services (SAS) website and manage social media content. The Communications/Training Specialist will also assist in developing marketing campaigns for specific initiatives, identify training needs, assist with scheduling and facilitating the training and work on special projects assigned by the Director of the Cal Coast Student Financial Center. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University. Departments include, but not limited to, Assistant Deans for Student Affairs; Career Services; Center for Educational Partnerships, Outreach and Success; Communications Services; Counseling & Psychological Services; Cultural and Identity Centers; Educational Opportunity Programs and Ethnic Affairs; Financial Aid and Scholarships; Military Veterans Program; New Student and Parent Programs; Office of the Student Ombudsman; Residential Education; Resource Management; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Testing Services Office; Well-being & Health Promotion; and programming related to Inclusive Excellence. Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences; Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Student Financial Resources sub-division, within the Division of Student Affairs & Campus Diversity houses 4 separate student service offices - the Cal Coast Student Financial Center (CCSFC) and the Financial Aid Office, the Scholarship Office and Basic Needs/ECRT department. This subdivision focuses on delivering student-centered engagement in an environment that is transparent, highly regulated and compliance driven under the leadership of an Associate Vice President. The CCSFC’s focus is to provide centralized, individual financial case management and counseling to students, parents, and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office, and Student Account Services (SAS) by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships, and student billing regardless of where the students and staff physically are. The CCSFC will provide student and families with information related to the following areas: Financial Aid Application Assistance Financial Aid Resources- types of financial aid available Scholarship Application Processes Scholarship Application Process Scholarship Resources- types of scholarships available SDSU Educational Costs- tuition, fee, and housing costs Student Financial Aid Disbursements Student Billing Information Student Fee Waiver information and processes Financial Literacy Counseling/debt counseling, access to iGrad through Cal Coast Credit Union The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) with a direct reporting line to Student Affairs & Campus Diversity Assistant Vice President. The center provides customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress, and transactional-based issues. For more information regarding the Division of Student Affairs and Campus Diversity, click here . Education and Experience This classification requires knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. This background normally is obtained through a college degree, which includes relevant coursework in the field, and up to two years of related professional or technical experience. In addition, strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles are essential to initial entry to this classification. Key Qualifications Proofreading for print and online publications. Experience working with the PeopleSoft Campus Solutions within a CSU. Knowledge of financial aid, scholarships, and student billing within a CSU. At least one year of experience working in a ‘one-stop’ student service environment is preferred. Knowledge of San Diego State University’s organizational structure, policies, and procedures. Bachelor’s degree in Communication, Public Relations, Marketing, or related field is preferred. Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment. Ability to rapidly acquire a general knowledge of the overall operation, functions, and programs at San Diego State University. Understanding of marketing and communication plans and concepts. Knowledge of graphic design techniques and printing production processes. Compensation and Benefits Starting salary upon appointment is not expected to exceed $3,761 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $3,761 - $6,803 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on September 29, 2023. To receive full consideration, apply by September 28, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Closing Date/Time: Open until filled
Solano County, CA
Fairfield, California, United States
Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, substance abuse, mental health and social services to residents, including the uninsured, low-income, and medically underserved, and administering federal, state, and local public assistance programs • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, defense, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. WHY WE EXIST The mission of Solano County Health and Social Services Department is to promote healthy, safe and stable lived. The Department's vision is for a health, safe and stable community. The values of Health and Social Services are: Diversity Respect Integrity Fairness Transparency Equity Responsiveness To learn more about the Department of Health and Social Services, please visit: https://www.solanocounty.com/depts/hss/mission.asp THE POSITION The Medical Billing Supervisor is expected to exercise independent judgment, plan, organize and supervise the medical insurance billing functions and accounting/clerical staff for the Department of Health and Social Services’ Medical Billing Unit ; assists in developing, implementing and maintaining the department-specific patient accounting and billing systems; serves as the electronic health record billing liaison between the County and the State; and resolves technical billing problems in coordination with the claim management system and clearing house provider. The eligible list established will be used to fill full-time, part-time, limited term and extra help positions. EDUCATION AND EXPERIENCE: Education : Associate degree or equivalent from an accredited college or university with a major in medical billing and coding, healthcare accounting, or a field closely related to the intent of the class. Education must have included healthcare industry rules and regulations and current procedural code sets and guidelines for medical billing and coding; AND Experience : Three (3) years of direct experience in medical billing and coding or medical accounts receivables; of which one year must have been lead or supervisory experience in any field. LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS: • Possession of one (1) of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). • The position may require the possession of a California Driver’s License, Class C. Note : Employees must keep their licenses, certifications and registrations current while employed in this class and failure to do so may constitute cause for personnel action in accordance with Civil Service Rules and/or applicable bargaining agreement. BENEFITS/ WHAT'S IN IT FOR YOU? Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 full day fixed and 2 half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holiday(s) per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. To view the benefits for a regular position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16515 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=21216 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities SELECTION PROCESS 09/21/23- 5:00pm, Next deadline to submit application and required documents. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (MEDICAL BILLING SUPERVISOR) and the recruitment number (23-705030-01) in your email or fax. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Education and certification verification is required for this position . All candidates must submit a copy of the following by the final filing date: • Possession of one (1) of the following certifications: of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title ( Medical Billing Supervisor ) and the recruitment number (23-705030-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state 'no experience in this area' instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1- How many years of experience do you have in medical billing and coding? None 1-2 years 3-5 years More than 5 years 2- How many years of experience do you have in medical accounts receivable? None 1-2 years 2-5 years 5 or more years 3- How many years of experience do you have as lead or supervisor? Less than 1 year 1-2 years 3-5 years 5 or more years VETERANS PREFERENCE POINTS It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: If you are a qualified individual with a disability, that is, someone who is able to perform the essential functions of the job, with or without reasonable accommodation, and need special testing arrangements, contact the Solano County Department of Human Resources at 707.784.4194, for a Request for Testing Accommodation by Applicants with Disabilities Form. This form should be received in the Human Resources Department within 5 days from the final filing date of the recruitment. A staff member will contact you and advise you how to proceed. IMPORTANT: If you are a Solano County employee with a disabling condition, and are unable to perform the essential functions of your present position with or without reasonable accommodation, you may be eligible for preferential certification to an alternative position. Please immediately notify the ADA Coordinator @ 707.784.4194 to initiate review of this option. SOLANO COUNTY OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
Aug 29, 2023
Full Time
Introduction WHY JOIN US AT SOLANO COUNTY? COMMITMENT TO SERVICE: Our mission is to serve the people and to provide a safe and healthy place to live, learn, work and play. We serve the public in many different ways, including: • Providing primary medical, dental, substance abuse, mental health and social services to residents, including the uninsured, low-income, and medically underserved, and administering federal, state, and local public assistance programs • Providing law enforcement services in the unincorporated area of the county • Protecting the community from public health threats such as communicable diseases • Coordinating countywide responses to domestic violence and terrorism or other emergencies • Managing the criminal justice process after arrest (jail, prosecution, defense, probation) • Supporting other local governments through efficient property tax collection as mandated by the State, County and local jurisdictions; and, • Administration and enforcement of Federal, State, and Local laws and policies pertaining to environmental health, building construction, and land use planning OUR EMPLOYEES: Our diverse workforce is committed to fulfilling this mission and does so by exemplifying our IDEAL Core Values, engaging in our day to day work of serving the public with Integrity, Dignity, Excellence, Accountability, and Leadership. WHY WE EXIST The mission of Solano County Health and Social Services Department is to promote healthy, safe and stable lived. The Department's vision is for a health, safe and stable community. The values of Health and Social Services are: Diversity Respect Integrity Fairness Transparency Equity Responsiveness To learn more about the Department of Health and Social Services, please visit: https://www.solanocounty.com/depts/hss/mission.asp THE POSITION The Medical Billing Supervisor is expected to exercise independent judgment, plan, organize and supervise the medical insurance billing functions and accounting/clerical staff for the Department of Health and Social Services’ Medical Billing Unit ; assists in developing, implementing and maintaining the department-specific patient accounting and billing systems; serves as the electronic health record billing liaison between the County and the State; and resolves technical billing problems in coordination with the claim management system and clearing house provider. The eligible list established will be used to fill full-time, part-time, limited term and extra help positions. EDUCATION AND EXPERIENCE: Education : Associate degree or equivalent from an accredited college or university with a major in medical billing and coding, healthcare accounting, or a field closely related to the intent of the class. Education must have included healthcare industry rules and regulations and current procedural code sets and guidelines for medical billing and coding; AND Experience : Three (3) years of direct experience in medical billing and coding or medical accounts receivables; of which one year must have been lead or supervisory experience in any field. LICENSING, CERTIFICATION AND REGISTRATION REQUIREMENTS: • Possession of one (1) of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). • The position may require the possession of a California Driver’s License, Class C. Note : Employees must keep their licenses, certifications and registrations current while employed in this class and failure to do so may constitute cause for personnel action in accordance with Civil Service Rules and/or applicable bargaining agreement. BENEFITS/ WHAT'S IN IT FOR YOU? Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes 12 full day fixed and 2 half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive 2 floating paid holiday(s) per year. Vacation is accrued at approximately 10 days per year for the first 3 years. Sick leave accrues at approximately 12 days per year. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 20, 25, 30, and 35 years. To view the benefits for a regular position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=16515 Extra-help employees who work less than 29 hours per week do not typically receive or accrue benefits of regular employees during their period of employment. All extra-help employees accrue .034 hours of Paid Time Off for every full hour worked. To view the benefits for an extra-help position, please visit: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=21216 CULTURE OF LEARNING AND DEVELOPMENT Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: • Tuition Reimbursement Program • Annual Education Fair • County Mentoring Program • Leadership Academy • Supervisory Trainings • Skill Development Trainings • Self-paced learning opportunities SELECTION PROCESS 09/21/23- 5:00pm, Next deadline to submit application and required documents. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination . Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please visit the County of Solano website, www.jobsatsolanocounty.com , to apply. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by the final filing date. Be sure to include the recruitment title (MEDICAL BILLING SUPERVISOR) and the recruitment number (23-705030-01) in your email or fax. Previously submitted application materials (e.g., copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment . Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS Education and certification verification is required for this position . All candidates must submit a copy of the following by the final filing date: • Possession of one (1) of the following certifications: of a valid and current certification is required, such as a: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Documentation Expert-Outpatient (CDEO), Certified Professional Coder (CPC), or related certification from a recognized accredited college, university, or professional association (e.g., American Academy of Professional Coders (AAPC) or American Medical Billing Association (AMBA)). PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com . Be sure to include the recruitment title ( Medical Billing Supervisor ) and the recruitment number (23-705030-01) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE This Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state 'no experience in this area' instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1- How many years of experience do you have in medical billing and coding? None 1-2 years 3-5 years More than 5 years 2- How many years of experience do you have in medical accounts receivable? None 1-2 years 2-5 years 5 or more years 3- How many years of experience do you have as lead or supervisor? Less than 1 year 1-2 years 3-5 years 5 or more years VETERANS PREFERENCE POINTS It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following Request for Testing Accommodation by Applicants with Disabilities Form: http://www.solanocounty.com/civicax/filebank/blobdload.aspx?BlobID=23215 . This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: If you are a qualified individual with a disability, that is, someone who is able to perform the essential functions of the job, with or without reasonable accommodation, and need special testing arrangements, contact the Solano County Department of Human Resources at 707.784.4194, for a Request for Testing Accommodation by Applicants with Disabilities Form. This form should be received in the Human Resources Department within 5 days from the final filing date of the recruitment. A staff member will contact you and advise you how to proceed. IMPORTANT: If you are a Solano County employee with a disabling condition, and are unable to perform the essential functions of your present position with or without reasonable accommodation, you may be eligible for preferential certification to an alternative position. Please immediately notify the ADA Coordinator @ 707.784.4194 to initiate review of this option. SOLANO COUNTY OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. • Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. • Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. • Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. • Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2018): 439,793 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: Open Until Filled
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Office of Admissions, Legal Specialization Annual Salary Range: $70,035 - $93,371 FLSA Non-Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office The Office of Admissions oversees all activities required for admitting attorneys to the practice of law. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams. The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. About the Position The Office of Admissions, Legal Specialization unit seeks a Program Specialist III in Los Angeles or San Francisco. This position will require an individual to work independently and possess the ability to communicate clearly and effectively in both verbal and written communication. The ideal detail-oriented candidate will possess a high level of analytical, critical thinking, and problem-solving skills related to assessing individual program participant applications and reporting the specific requirements for each legal specialization area. The position will also require the candidate to maintain reports and data related to the overall tracking of program requirements. The preferred candidate will have Salesforce experience and the ability to pivot quickly in a fast-paced environment while taking on additional tasks or projects as needed. Excellent organizational and time-management skills with collaborative interpersonal skills are desired while working in a team setting. This position will suit proactive individuals who pay close attention to detail and can work quickly and independently. The Program Specialist III is assigned to legal specialty areas to assist attorneys and applicants in answering any questions specific to those areas. However, they may also be assigned specific tasks/projects encompassing all specialty areas. Example tasks include: Entering and monitoring applications for recertification in AIMS (Admissions' Salesforce database) Tracking applicant compliance with program rules and requirements Program Outreach All Legal Specialization Unit staff (Admissions and Regulation) must work at the Legal Specialist Exam for which they are assigned; this will include overnight travel for 3-5 days each in October every other year. Definition Under general supervision, the Program Specialist III performs a broad range of advanced administrative and technical support duties. The Program Specialist III may serve as a lead for Program Specialist Is and IIs. Distinguishing Characteristics This is the advanced-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision; adapt to changing work processes; and assist with training new employees in work procedures and methods. The Program Specialist III classification is distinguished from the Program Specialist II classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist III positions are also expected to perform their duties with more independence and less supervision than incumbents in Program Specialist II positions. Examples of Essential Duties Duties may include, but are not limited to the following: Performs complex technical, clerical, and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Assists with the preparation and maintenance of office policies and procedures, statistical data, reports, transactions, records, and other documents. Monitors the implementation of new administrative processes and procedures, and may be responsible for their operation. Tracks projects to ensure timely completion. Maintains computer systems, e-mail mailboxes, and databases containing confidential information such as applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Transmits official court files to the Supreme Court for final orders of discipline; processes final orders of discipline; prepares closed files and maintains file inventories both internally and off-site. Updates Supplemental Records with final orders of discipline. Processes requests for certified and non-certified State Bar Court discipline records. Schedules meetings and office training and arranges meeting logistics, including securing facilities, audio-visual equipment, and catering; prepares meeting documents, including agendas and handouts; and distributes documents to meeting participants. Attends meetings and conferences; takes and maintains accurate minutes; handles organizational and administrative tasks at meetings; prepares action summaries; and follows up with participants regarding action items. Assists with special studies and investigations by performing research, collecting information and data, analyzing or assisting in analysis of collected data and information, and providing recommendations for solutions. Performs public information activities, such as developing informational newsletters, guides, and brochures pertaining to the assigned office. Designs, creates, updates, remediates, and places content materials on the State Bar and/or State Bar Court websites. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Responds to written and telephone inquiries from applicants, Bar members, and the general public both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensures corrections and adjustments are made. Processes licensee status changes and billing adjustments. Receives, sorts, distributes, and processes incoming/outgoing mail and other materials. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists with the administration of State Bar examinations. May serve as a liaison between the program, other State Bar Offices, external constituents, volunteers, or committee members. Process incoming emails and telephone calls from the public regarding State Bar Court discipline records. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment standards Knowledge of: Computerized information, database record-keeping systems, spreadsheet programs, word processing programs, and basic network systems usage and maintenance. Methods of analyzing and synthesizing the specific policies, programs, projects, and procedures to which the position is assigned, as well as how they interact with the general policies, programs, projects, and procedures of the State Bar. General principles of business and legal writing and preparation of minutes, agendas and special reports. Rules and regulations related to program administrative functions. Office and business management techniques. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary . Problem identification, analysis, and evaluation. Office procedures, budget preparation, and maintenance techniques. Ability to: Set priorities and meet established deadlines. Understand, interpret, and apply procedures, laws, rules, and regulations as applicable to the assigned program. Take accurate notes and identify action items. Proofread and accurately edit documents in both electronic and written form. Communicate clearly and effectively in person and in writing. Prepare a variety of correspondence, documents, case files, statistical data and reports. Effectively operate required office equipment, including personal computers, fax machines, printers and copiers, and word and data processing software and other computer applications. Perform timely and accurate data entry in various case management systems. Obtain and present material in oral and/or written form. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent; college degree preferred or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required.
Sep 13, 2023
Full Time
Job Description Office of Admissions, Legal Specialization Annual Salary Range: $70,035 - $93,371 FLSA Non-Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office The Office of Admissions oversees all activities required for admitting attorneys to the practice of law. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams. The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. About the Position The Office of Admissions, Legal Specialization unit seeks a Program Specialist III in Los Angeles or San Francisco. This position will require an individual to work independently and possess the ability to communicate clearly and effectively in both verbal and written communication. The ideal detail-oriented candidate will possess a high level of analytical, critical thinking, and problem-solving skills related to assessing individual program participant applications and reporting the specific requirements for each legal specialization area. The position will also require the candidate to maintain reports and data related to the overall tracking of program requirements. The preferred candidate will have Salesforce experience and the ability to pivot quickly in a fast-paced environment while taking on additional tasks or projects as needed. Excellent organizational and time-management skills with collaborative interpersonal skills are desired while working in a team setting. This position will suit proactive individuals who pay close attention to detail and can work quickly and independently. The Program Specialist III is assigned to legal specialty areas to assist attorneys and applicants in answering any questions specific to those areas. However, they may also be assigned specific tasks/projects encompassing all specialty areas. Example tasks include: Entering and monitoring applications for recertification in AIMS (Admissions' Salesforce database) Tracking applicant compliance with program rules and requirements Program Outreach All Legal Specialization Unit staff (Admissions and Regulation) must work at the Legal Specialist Exam for which they are assigned; this will include overnight travel for 3-5 days each in October every other year. Definition Under general supervision, the Program Specialist III performs a broad range of advanced administrative and technical support duties. The Program Specialist III may serve as a lead for Program Specialist Is and IIs. Distinguishing Characteristics This is the advanced-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision; adapt to changing work processes; and assist with training new employees in work procedures and methods. The Program Specialist III classification is distinguished from the Program Specialist II classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist III positions are also expected to perform their duties with more independence and less supervision than incumbents in Program Specialist II positions. Examples of Essential Duties Duties may include, but are not limited to the following: Performs complex technical, clerical, and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Assists with the preparation and maintenance of office policies and procedures, statistical data, reports, transactions, records, and other documents. Monitors the implementation of new administrative processes and procedures, and may be responsible for their operation. Tracks projects to ensure timely completion. Maintains computer systems, e-mail mailboxes, and databases containing confidential information such as applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Transmits official court files to the Supreme Court for final orders of discipline; processes final orders of discipline; prepares closed files and maintains file inventories both internally and off-site. Updates Supplemental Records with final orders of discipline. Processes requests for certified and non-certified State Bar Court discipline records. Schedules meetings and office training and arranges meeting logistics, including securing facilities, audio-visual equipment, and catering; prepares meeting documents, including agendas and handouts; and distributes documents to meeting participants. Attends meetings and conferences; takes and maintains accurate minutes; handles organizational and administrative tasks at meetings; prepares action summaries; and follows up with participants regarding action items. Assists with special studies and investigations by performing research, collecting information and data, analyzing or assisting in analysis of collected data and information, and providing recommendations for solutions. Performs public information activities, such as developing informational newsletters, guides, and brochures pertaining to the assigned office. Designs, creates, updates, remediates, and places content materials on the State Bar and/or State Bar Court websites. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Responds to written and telephone inquiries from applicants, Bar members, and the general public both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensures corrections and adjustments are made. Processes licensee status changes and billing adjustments. Receives, sorts, distributes, and processes incoming/outgoing mail and other materials. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists with the administration of State Bar examinations. May serve as a liaison between the program, other State Bar Offices, external constituents, volunteers, or committee members. Process incoming emails and telephone calls from the public regarding State Bar Court discipline records. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment standards Knowledge of: Computerized information, database record-keeping systems, spreadsheet programs, word processing programs, and basic network systems usage and maintenance. Methods of analyzing and synthesizing the specific policies, programs, projects, and procedures to which the position is assigned, as well as how they interact with the general policies, programs, projects, and procedures of the State Bar. General principles of business and legal writing and preparation of minutes, agendas and special reports. Rules and regulations related to program administrative functions. Office and business management techniques. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary . Problem identification, analysis, and evaluation. Office procedures, budget preparation, and maintenance techniques. Ability to: Set priorities and meet established deadlines. Understand, interpret, and apply procedures, laws, rules, and regulations as applicable to the assigned program. Take accurate notes and identify action items. Proofread and accurately edit documents in both electronic and written form. Communicate clearly and effectively in person and in writing. Prepare a variety of correspondence, documents, case files, statistical data and reports. Effectively operate required office equipment, including personal computers, fax machines, printers and copiers, and word and data processing software and other computer applications. Perform timely and accurate data entry in various case management systems. Obtain and present material in oral and/or written form. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent; college degree preferred or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required.
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Office of Admissions, Legal Specialization Annual Salary Range: $70,035 - $93,371 FLSA Non-Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office The Office of Admissions oversees all activities required for admitting attorneys to the practice of law. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams. The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. About the Position The Office of Admissions, Legal Specialization unit seeks a Program Specialist III in Los Angeles or San Francisco. This position will require an individual to work independently and possess the ability to communicate clearly and effectively in both verbal and written communication. The ideal detail-oriented candidate will possess a high level of analytical, critical thinking, and problem-solving skills related to assessing individual program participant applications and reporting the specific requirements for each legal specialization area. The position will also require the candidate to maintain reports and data related to the overall tracking of program requirements. The preferred candidate will have Salesforce experience and the ability to pivot quickly in a fast-paced environment while taking on additional tasks or projects as needed. Excellent organizational and time-management skills with collaborative interpersonal skills are desired while working in a team setting. This position will suit proactive individuals who pay close attention to detail and can work quickly and independently. The Program Specialist III is assigned to legal specialty areas to assist attorneys and applicants in answering any questions specific to those areas. However, they may also be assigned specific tasks/projects encompassing all specialty areas. Example tasks include: Entering and monitoring applications for recertification in AIMS (Admissions' Salesforce database) Tracking applicant compliance with program rules and requirements Program Outreach All Legal Specialization Unit staff (Admissions and Regulation) must work at the Legal Specialist Exam for which they are assigned; this will include overnight travel for 3-5 days each in October every other year. Definition Under general supervision, the Program Specialist III performs a broad range of advanced administrative and technical support duties. The Program Specialist III may serve as a lead for Program Specialist Is and IIs. Distinguishing Characteristics This is the advanced-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision; adapt to changing work processes; and assist with training new employees in work procedures and methods. The Program Specialist III classification is distinguished from the Program Specialist II classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist III positions are also expected to perform their duties with more independence and less supervision than incumbents in Program Specialist II positions. Examples of Essential Duties Duties may include, but are not limited to the following: Performs complex technical, clerical, and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Assists with the preparation and maintenance of office policies and procedures, statistical data, reports, transactions, records, and other documents. Monitors the implementation of new administrative processes and procedures, and may be responsible for their operation. Tracks projects to ensure timely completion. Maintains computer systems, e-mail mailboxes, and databases containing confidential information such as applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Transmits official court files to the Supreme Court for final orders of discipline; processes final orders of discipline; prepares closed files and maintains file inventories both internally and off-site. Updates Supplemental Records with final orders of discipline. Processes requests for certified and non-certified State Bar Court discipline records. Schedules meetings and office training and arranges meeting logistics, including securing facilities, audio-visual equipment, and catering; prepares meeting documents, including agendas and handouts; and distributes documents to meeting participants. Attends meetings and conferences; takes and maintains accurate minutes; handles organizational and administrative tasks at meetings; prepares action summaries; and follows up with participants regarding action items. Assists with special studies and investigations by performing research, collecting information and data, analyzing or assisting in analysis of collected data and information, and providing recommendations for solutions. Performs public information activities, such as developing informational newsletters, guides, and brochures pertaining to the assigned office. Designs, creates, updates, remediates, and places content materials on the State Bar and/or State Bar Court websites. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Responds to written and telephone inquiries from applicants, Bar members, and the general public both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensures corrections and adjustments are made. Processes licensee status changes and billing adjustments. Receives, sorts, distributes, and processes incoming/outgoing mail and other materials. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists with the administration of State Bar examinations. May serve as a liaison between the program, other State Bar Offices, external constituents, volunteers, or committee members. Process incoming emails and telephone calls from the public regarding State Bar Court discipline records. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment standards Knowledge of: Computerized information, database record-keeping systems, spreadsheet programs, word processing programs, and basic network systems usage and maintenance. Methods of analyzing and synthesizing the specific policies, programs, projects, and procedures to which the position is assigned, as well as how they interact with the general policies, programs, projects, and procedures of the State Bar. General principles of business and legal writing and preparation of minutes, agendas and special reports. Rules and regulations related to program administrative functions. Office and business management techniques. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary . Problem identification, analysis, and evaluation. Office procedures, budget preparation, and maintenance techniques. Ability to: Set priorities and meet established deadlines. Understand, interpret, and apply procedures, laws, rules, and regulations as applicable to the assigned program. Take accurate notes and identify action items. Proofread and accurately edit documents in both electronic and written form. Communicate clearly and effectively in person and in writing. Prepare a variety of correspondence, documents, case files, statistical data and reports. Effectively operate required office equipment, including personal computers, fax machines, printers and copiers, and word and data processing software and other computer applications. Perform timely and accurate data entry in various case management systems. Obtain and present material in oral and/or written form. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent; college degree preferred or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required.
Sep 05, 2023
Full Time
Job Description Office of Admissions, Legal Specialization Annual Salary Range: $70,035 - $93,371 FLSA Non-Exempt / Union Represented This position allows for up to four days of remote work per week. About the Office The Office of Admissions oversees all activities required for admitting attorneys to the practice of law. Admissions oversees the administration of the California State Bar Exam, First-Year Law Students' Exam, and the Legal Specialization Exams. The office conducts applicant moral character investigations, accreditation, and registrations of non-ABA law schools. About the Position The Office of Admissions, Legal Specialization unit seeks a Program Specialist III in Los Angeles or San Francisco. This position will require an individual to work independently and possess the ability to communicate clearly and effectively in both verbal and written communication. The ideal detail-oriented candidate will possess a high level of analytical, critical thinking, and problem-solving skills related to assessing individual program participant applications and reporting the specific requirements for each legal specialization area. The position will also require the candidate to maintain reports and data related to the overall tracking of program requirements. The preferred candidate will have Salesforce experience and the ability to pivot quickly in a fast-paced environment while taking on additional tasks or projects as needed. Excellent organizational and time-management skills with collaborative interpersonal skills are desired while working in a team setting. This position will suit proactive individuals who pay close attention to detail and can work quickly and independently. The Program Specialist III is assigned to legal specialty areas to assist attorneys and applicants in answering any questions specific to those areas. However, they may also be assigned specific tasks/projects encompassing all specialty areas. Example tasks include: Entering and monitoring applications for recertification in AIMS (Admissions' Salesforce database) Tracking applicant compliance with program rules and requirements Program Outreach All Legal Specialization Unit staff (Admissions and Regulation) must work at the Legal Specialist Exam for which they are assigned; this will include overnight travel for 3-5 days each in October every other year. Definition Under general supervision, the Program Specialist III performs a broad range of advanced administrative and technical support duties. The Program Specialist III may serve as a lead for Program Specialist Is and IIs. Distinguishing Characteristics This is the advanced-level classification in the Program Specialist classification series. Incumbents at this level are expected to perform assignments under general supervision; adapt to changing work processes; and assist with training new employees in work procedures and methods. The Program Specialist III classification is distinguished from the Program Specialist II classification by the former's more complex and difficult technical and administrative support responsibilities. Incumbents in Program Specialist III positions are also expected to perform their duties with more independence and less supervision than incumbents in Program Specialist II positions. Examples of Essential Duties Duties may include, but are not limited to the following: Performs complex technical, clerical, and administrative work involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Assists with the preparation and maintenance of office policies and procedures, statistical data, reports, transactions, records, and other documents. Monitors the implementation of new administrative processes and procedures, and may be responsible for their operation. Tracks projects to ensure timely completion. Maintains computer systems, e-mail mailboxes, and databases containing confidential information such as applicant and licensee information, records of verbal and written communications, follow-up research, referrals to others, and actions taken for problem resolution. Transmits official court files to the Supreme Court for final orders of discipline; processes final orders of discipline; prepares closed files and maintains file inventories both internally and off-site. Updates Supplemental Records with final orders of discipline. Processes requests for certified and non-certified State Bar Court discipline records. Schedules meetings and office training and arranges meeting logistics, including securing facilities, audio-visual equipment, and catering; prepares meeting documents, including agendas and handouts; and distributes documents to meeting participants. Attends meetings and conferences; takes and maintains accurate minutes; handles organizational and administrative tasks at meetings; prepares action summaries; and follows up with participants regarding action items. Assists with special studies and investigations by performing research, collecting information and data, analyzing or assisting in analysis of collected data and information, and providing recommendations for solutions. Performs public information activities, such as developing informational newsletters, guides, and brochures pertaining to the assigned office. Designs, creates, updates, remediates, and places content materials on the State Bar and/or State Bar Court websites. Reviews and analyzes various documents, including but not limited to applications for admittance and/or licenses, for completeness and accuracy. Responds to written and telephone inquiries from applicants, Bar members, and the general public both in writing and orally. Prepares letters related to licensee records and billing information. Assists with the receipt and processing fees and payments; notes discrepancies and ensures corrections and adjustments are made. Processes licensee status changes and billing adjustments. Receives, sorts, distributes, and processes incoming/outgoing mail and other materials. Inventories and maintains office supplies; assists staff with specific supply requests; verifies supply receipts with orders and reconciles charges. Assists with the administration of State Bar examinations. May serve as a liaison between the program, other State Bar Offices, external constituents, volunteers, or committee members. Process incoming emails and telephone calls from the public regarding State Bar Court discipline records. Performs other similar or related duties which may not be specifically included within this position description but which are consistent with the general level of the job and the responsibilities described. Employment standards Knowledge of: Computerized information, database record-keeping systems, spreadsheet programs, word processing programs, and basic network systems usage and maintenance. Methods of analyzing and synthesizing the specific policies, programs, projects, and procedures to which the position is assigned, as well as how they interact with the general policies, programs, projects, and procedures of the State Bar. General principles of business and legal writing and preparation of minutes, agendas and special reports. Rules and regulations related to program administrative functions. Office and business management techniques. Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary . Problem identification, analysis, and evaluation. Office procedures, budget preparation, and maintenance techniques. Ability to: Set priorities and meet established deadlines. Understand, interpret, and apply procedures, laws, rules, and regulations as applicable to the assigned program. Take accurate notes and identify action items. Proofread and accurately edit documents in both electronic and written form. Communicate clearly and effectively in person and in writing. Prepare a variety of correspondence, documents, case files, statistical data and reports. Effectively operate required office equipment, including personal computers, fax machines, printers and copiers, and word and data processing software and other computer applications. Perform timely and accurate data entry in various case management systems. Obtain and present material in oral and/or written form. Establish and maintain effective interpersonal relationships at all organizational levels as well as with the public. Display a high degree of maturity, integrity, and good judgment. Maintain the confidentiality of information. Minimum Qualifications Education: Possession of High School diploma or equivalent; college degree preferred or a combination of education and experience sufficient to perform the duties of the position. Experience: Two (2) years of experience working in an office setting performing clerical or administrative duties. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, and Registration Requirements: None required.
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION The City of Long Beach, Department of Health and Human Services has an immediate opening for a full-time, unclassified, at-will Community Program Specialist III to serve as Program Analy s t in the Community Health Bureau. Reporting to the Community Health Bureau Manager, the Program Analyst will oversee and support the administrative operations required to build a sustainable CalAIM infrastructure including, but not limited to, the financial oversight, the build out of a claims and billing system, audit support, financial reporting, procurement, and invoicing. This position will be located at the Main Health Center, 2525 Grand Ave., Long Beach, CA 90815. EXAMPLES OF DUTIES Coordinate with internal teams, including staff providing finance and administrative support services across the Department. Provide training and capacity building and ensure adherence to CalAIM project deliverables and policies. Prepare necessary reports, including assisting in conducting cost/benefit analysis during the development of the CalAIM infrastructure and financial sustainability projections. Stays up to date on best practices in the rollout of CalAIM and makes recommendations to supervisors. Maintains records and correspondences with key stakeholders and funding agencies. Performs other related duties as assigned. REQUIREMENTS TO FILE MINIMUM REQUIREMENTS: Bachelor's Degree in Public Health, Business Administration or closely related field (Proof of education required). Professional experience beyond the minimum qualifications may be substituted for the required education on a year-for-year basis. Two (2) years of professional experience coordinating grant programs, projects, and services related to serving the Medi-Cal population or a closely related field. A Master's Degree in Public Health, Business Administration or closely related field from an accredited college or university may be substituted for up to one (1) year of the required professional experience. (Proof of education required) . Valid motor vehicle operator license. Required to obtain a California motor vehicle operator license within 6 months if out of state. DMV K4 driver license information report printout required during onboarding for California residents. Willingness to work overtime, weekends, and evenings. Ability to: Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance. Research and analyze data using a systematic and logical approach. Communicate clearly and concisely, both orally and in writing. Understand and follow oral and written instructions and procedures. Maintain accurate records and files. Work independently and/or as part of a team. Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style. Operate office equipment including computers, printers and copiers as well as the word processing, spreadsheet, e-mail, database and program specific applications. (e.g. Microsoft Word, Excel, Outlook, and PowerPoint) Type and enter data accurately. DESIRABLE QUALIFICATIONS: Master's degree in public health, Business Administration or closely related field. Experience with whole person care coordination, functions and operations, or CalAIM workflows. Experience working with client tracking and monitoring, billing and coding. Experience in grant/plan management, dissemination, and reporting. Experience assisting in the development of objectives and policies pertinent to healthcare performance and delivery (Cal-AIM). Experience assisting supervisors in the establishment of budgets and monitor expenditures against the budget. SELECTION PROCEDURE This recruitment will close at 11:59PM PST, on Wednesday, September 27, 2023 . T o be considered, applicants must submit a resume, cover letter, and proof of education (if qualifying with degree) in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990 . If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-4587. Closing Date/Time: 9/27/2023 11:59 PM Pacific
Sep 14, 2023
Full Time
DESCRIPTION The City of Long Beach, Department of Health and Human Services has an immediate opening for a full-time, unclassified, at-will Community Program Specialist III to serve as Program Analy s t in the Community Health Bureau. Reporting to the Community Health Bureau Manager, the Program Analyst will oversee and support the administrative operations required to build a sustainable CalAIM infrastructure including, but not limited to, the financial oversight, the build out of a claims and billing system, audit support, financial reporting, procurement, and invoicing. This position will be located at the Main Health Center, 2525 Grand Ave., Long Beach, CA 90815. EXAMPLES OF DUTIES Coordinate with internal teams, including staff providing finance and administrative support services across the Department. Provide training and capacity building and ensure adherence to CalAIM project deliverables and policies. Prepare necessary reports, including assisting in conducting cost/benefit analysis during the development of the CalAIM infrastructure and financial sustainability projections. Stays up to date on best practices in the rollout of CalAIM and makes recommendations to supervisors. Maintains records and correspondences with key stakeholders and funding agencies. Performs other related duties as assigned. REQUIREMENTS TO FILE MINIMUM REQUIREMENTS: Bachelor's Degree in Public Health, Business Administration or closely related field (Proof of education required). Professional experience beyond the minimum qualifications may be substituted for the required education on a year-for-year basis. Two (2) years of professional experience coordinating grant programs, projects, and services related to serving the Medi-Cal population or a closely related field. A Master's Degree in Public Health, Business Administration or closely related field from an accredited college or university may be substituted for up to one (1) year of the required professional experience. (Proof of education required) . Valid motor vehicle operator license. Required to obtain a California motor vehicle operator license within 6 months if out of state. DMV K4 driver license information report printout required during onboarding for California residents. Willingness to work overtime, weekends, and evenings. Ability to: Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance. Research and analyze data using a systematic and logical approach. Communicate clearly and concisely, both orally and in writing. Understand and follow oral and written instructions and procedures. Maintain accurate records and files. Work independently and/or as part of a team. Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style. Operate office equipment including computers, printers and copiers as well as the word processing, spreadsheet, e-mail, database and program specific applications. (e.g. Microsoft Word, Excel, Outlook, and PowerPoint) Type and enter data accurately. DESIRABLE QUALIFICATIONS: Master's degree in public health, Business Administration or closely related field. Experience with whole person care coordination, functions and operations, or CalAIM workflows. Experience working with client tracking and monitoring, billing and coding. Experience in grant/plan management, dissemination, and reporting. Experience assisting in the development of objectives and policies pertinent to healthcare performance and delivery (Cal-AIM). Experience assisting supervisors in the establishment of budgets and monitor expenditures against the budget. SELECTION PROCEDURE This recruitment will close at 11:59PM PST, on Wednesday, September 27, 2023 . T o be considered, applicants must submit a resume, cover letter, and proof of education (if qualifying with degree) in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990 . If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-4587. Closing Date/Time: 9/27/2023 11:59 PM Pacific
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . This recruitment will be used to fill vacancies in the South Placer and Auburn areas. This continuous recruitment will remain open until the final filing date. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be considered for the next round of screening in this recruitment, please submit your application materials by October 6, 2023, at 5:00pm. POSITION INFORMATION The current vacancies are in the Health and Human Services Department - Human Services Divisionand the eligible list established from thisrecruitmentwill be used to fill positions in eligibility programs such as CalFresh, CalWORKs, Medi-Cal, and Veterans Services. This list mayalsobe used to fill positions in other divisions as vacancies arise. Bilingual skills in Spanish and/or Russian are preferred, but not required for the current vacancies. This recruitment may be used to fill both permanent and temporary/extra help vacancies as they are available. *Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits.Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. This classification is scheduled to receive a general wage increase of 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To learn about determining eligibility for, or continuation of, designated and specialized client services programs and their respective benefits; to provide administrative support for designated program operations and the provision of services; to track and monitor the continuing quality of services provided and client needs to ensure compliance with program guidelines and regulations; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the training level classification in the Eligibility Specialist series established to qualify incumbents in the training and experience requirements to become an Eligibility Specialist I. This class is distinguished from the Entry level in the series in that Trainees may have limited or no directly related work experience and are not assigned the full scope of Entry level duties. Job duties at the Trainee level include classroom and on-the-job training where the emphasis is on learning the basic regulatory and statutory requirements of multiple client services programs. Employees work under guidance and direction to complete initial case functions as they continue to learn procedures, complex regulations, and acquire the ability to apply the regulations during the training period. Trainees are given the opportunity to perform increasing levels of eligibility determination to prepare them for the duties assigned to the entry-level Eligibility Specialist I classification. Since this is a training class, employees are expected to successfully complete all training requirements within a period not to exceed twelve (12) months, at which time they will be eligible to non-competitively promote into the Eligibility Specialist I classification. Failure to successfully complete training as prescribed will result in termination. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from supervisory or management staff and may receive technical and functional supervision from an Eligibility Specialist - Senior. EXAMPLES OF ESSENTIAL DUTIES Interview applicants and participants in designated client services programs and services; assist applicants in the completion of appropriate applications, financial disclosures, and declaration forms necessary to process applications; determine and request necessary verification and data to accurately evaluate the applicant or client’s eligibility and determine applicant’s/participant’s eligibility for designated program(s). Interpret and explain designated program(s) regulations, obligations, procedures, and other pertinent information on an individual basis, in person, by telephone, or in group settings to applicants, participants, and the general public. Educate, recommend, and determine initial and continuing eligibility in accordance with established procedures for various assigned programs including verification of reported information and of benefits provided by other jurisdictions; screen applicants/participants to determine eligibility for expedited, expanded, and/or modified services. Maintain appropriate and accurate case records, documentation, and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program area(s) and related reporting requirements. Recognize the need for and provide referrals to other client services and/or community resources/agencies to assist applicants/participants in identifying and utilizing the resources and services available; establish and maintain liaison with local private and public resources to provide continuity of services and awareness of designated program area(s). Assist in conducting program orientation and/or information sessions for clients, applicants, vendors, contractors, landlords, employers, and the general public to disseminate accurate information regarding assigned program area(s) and pertinent criteria, regulations, and guidelines. Perform specialized functions and tasks in support of assigned program(s) such as processing claims for reimbursement of tenant damages; prepare lease/contract documents; learn how to issue certificates, overpayments, vouchers, and checks and make referrals to fraud investigations as necessary; assist with surveys and/or field housing quality inspections relative to compliance standards. Recommend appropriate determinations according to established criteria and assigned program’s regulations; perform calculations to verify mathematical and financial data; initiate appropriate process according to determination. When assigned to the WIC program, conduct nutritional and related classes under the direction of a Nutritionist, including determining nutritional goals according to established criteria, and collecting, documenting, and evaluating clinical and dietary information. Assist with troubleshooting and the resolving system issues and inconsistencies in information as it relates to the various automated systems used for generating eligibility determinations. Perform a variety of administrative support and clerical duties related to assigned program activities to include filing, maintaining records and statistics, word processing, and answering the telephones. Build and maintain positive working relationships with co-workers, other County employees, community agencies and resources, and the public utilizing principles of effective customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment and controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Education and Experience: Equivalent to the completion of twelfth grade. AND Six (6) months of clerical experience that includes substantial public contact. OR Completion of the equivalent of fifteen (15) semester units in social services, sociology, social work, psychology, behavioral science, business or public administration, or a related field from an accredited college or university. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Techniques of interviewing and information gathering, and record keeping practices. Modern office procedures, methods, and computer hardware and software and its applications. English usage, spelling, grammar, and punctuation. Basic mathematical calculations. Ability to: Learn, retain, and understand program information; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public. On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with sufficient acuity to read characters on computer screen; hear and speak with sufficient acuity to communicate with clients; and lift moderate weight. Learn to apply the policies, procedures, and programs of the Health and Human Services Department. Learn to apply the laws, rules, and regulations governing eligibility for multiple public assistance programs. Learn to make referrals to appropriate agencies and programs. Learn to detect and evaluate potential fraudulent situations. Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication, and division. Maintain strict confidentiality. Work with various cultural and ethnic groups in a tactful and effective manner. Learn to plan and prioritize a caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Follow written and oral direction and instructions. Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions. Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters. Use a computer and related software applications. Use modern office equipment, such as a calculator, telephone, facsimile machine, and photocopy machine. Type at a speed necessary for successful job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Online Examination (100%) After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. The online examination has been tentatively scheduled for the following dates: Week of February 6, 2023 Week ofApril 10, 2023 Week of June 12, 2023 Week ofAugust 14, 2023 Week of October 23, 2023 MISCELLANEOUS INFORMATION Length of Probation: This classification serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment. Bargaining Unit: General CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at JMTucker@placer.ca.gov or (530) 886-4667. Closing Date/Time: 10/6/2023 5:00:00 PM
Aug 29, 2023
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . This recruitment will be used to fill vacancies in the South Placer and Auburn areas. This continuous recruitment will remain open until the final filing date. The eligible list established from this continuous recruitment will expire by the end of the calendar year. Applicants will be eligible to reapply and take an examination if a new recruitment opens the following calendar year. To be considered for the next round of screening in this recruitment, please submit your application materials by October 6, 2023, at 5:00pm. POSITION INFORMATION The current vacancies are in the Health and Human Services Department - Human Services Divisionand the eligible list established from thisrecruitmentwill be used to fill positions in eligibility programs such as CalFresh, CalWORKs, Medi-Cal, and Veterans Services. This list mayalsobe used to fill positions in other divisions as vacancies arise. Bilingual skills in Spanish and/or Russian are preferred, but not required for the current vacancies. This recruitment may be used to fill both permanent and temporary/extra help vacancies as they are available. *Temporary/Extra-help assignments are limited to 28 hours per week with a cap of 999 hours or 960 hours for CalPERS retired annuitants in a fiscal year and are not eligible for benefits.Extra-help appointments made from this eligible list may transition to permanent status, should vacancies arise. This classification is scheduled to receive a general wage increase of 4% in July 2024. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view General benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION To learn about determining eligibility for, or continuation of, designated and specialized client services programs and their respective benefits; to provide administrative support for designated program operations and the provision of services; to track and monitor the continuing quality of services provided and client needs to ensure compliance with program guidelines and regulations; and to function as an integral and supportive member of assigned departmental and multi-disciplinary team(s). DISTINGUISHING CHARACTERISTICS This is the training level classification in the Eligibility Specialist series established to qualify incumbents in the training and experience requirements to become an Eligibility Specialist I. This class is distinguished from the Entry level in the series in that Trainees may have limited or no directly related work experience and are not assigned the full scope of Entry level duties. Job duties at the Trainee level include classroom and on-the-job training where the emphasis is on learning the basic regulatory and statutory requirements of multiple client services programs. Employees work under guidance and direction to complete initial case functions as they continue to learn procedures, complex regulations, and acquire the ability to apply the regulations during the training period. Trainees are given the opportunity to perform increasing levels of eligibility determination to prepare them for the duties assigned to the entry-level Eligibility Specialist I classification. Since this is a training class, employees are expected to successfully complete all training requirements within a period not to exceed twelve (12) months, at which time they will be eligible to non-competitively promote into the Eligibility Specialist I classification. Failure to successfully complete training as prescribed will result in termination. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from supervisory or management staff and may receive technical and functional supervision from an Eligibility Specialist - Senior. EXAMPLES OF ESSENTIAL DUTIES Interview applicants and participants in designated client services programs and services; assist applicants in the completion of appropriate applications, financial disclosures, and declaration forms necessary to process applications; determine and request necessary verification and data to accurately evaluate the applicant or client’s eligibility and determine applicant’s/participant’s eligibility for designated program(s). Interpret and explain designated program(s) regulations, obligations, procedures, and other pertinent information on an individual basis, in person, by telephone, or in group settings to applicants, participants, and the general public. Educate, recommend, and determine initial and continuing eligibility in accordance with established procedures for various assigned programs including verification of reported information and of benefits provided by other jurisdictions; screen applicants/participants to determine eligibility for expedited, expanded, and/or modified services. Maintain appropriate and accurate case records, documentation, and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program area(s) and related reporting requirements. Recognize the need for and provide referrals to other client services and/or community resources/agencies to assist applicants/participants in identifying and utilizing the resources and services available; establish and maintain liaison with local private and public resources to provide continuity of services and awareness of designated program area(s). Assist in conducting program orientation and/or information sessions for clients, applicants, vendors, contractors, landlords, employers, and the general public to disseminate accurate information regarding assigned program area(s) and pertinent criteria, regulations, and guidelines. Perform specialized functions and tasks in support of assigned program(s) such as processing claims for reimbursement of tenant damages; prepare lease/contract documents; learn how to issue certificates, overpayments, vouchers, and checks and make referrals to fraud investigations as necessary; assist with surveys and/or field housing quality inspections relative to compliance standards. Recommend appropriate determinations according to established criteria and assigned program’s regulations; perform calculations to verify mathematical and financial data; initiate appropriate process according to determination. When assigned to the WIC program, conduct nutritional and related classes under the direction of a Nutritionist, including determining nutritional goals according to established criteria, and collecting, documenting, and evaluating clinical and dietary information. Assist with troubleshooting and the resolving system issues and inconsistencies in information as it relates to the various automated systems used for generating eligibility determinations. Perform a variety of administrative support and clerical duties related to assigned program activities to include filing, maintaining records and statistics, word processing, and answering the telephones. Build and maintain positive working relationships with co-workers, other County employees, community agencies and resources, and the public utilizing principles of effective customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment and controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training: Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Education and Experience: Equivalent to the completion of twelfth grade. AND Six (6) months of clerical experience that includes substantial public contact. OR Completion of the equivalent of fifteen (15) semester units in social services, sociology, social work, psychology, behavioral science, business or public administration, or a related field from an accredited college or university. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Techniques of interviewing and information gathering, and record keeping practices. Modern office procedures, methods, and computer hardware and software and its applications. English usage, spelling, grammar, and punctuation. Basic mathematical calculations. Ability to: Learn, retain, and understand program information; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public. On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with sufficient acuity to read characters on computer screen; hear and speak with sufficient acuity to communicate with clients; and lift moderate weight. Learn to apply the policies, procedures, and programs of the Health and Human Services Department. Learn to apply the laws, rules, and regulations governing eligibility for multiple public assistance programs. Learn to make referrals to appropriate agencies and programs. Learn to detect and evaluate potential fraudulent situations. Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication, and division. Maintain strict confidentiality. Work with various cultural and ethnic groups in a tactful and effective manner. Learn to plan and prioritize a caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Follow written and oral direction and instructions. Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions. Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters. Use a computer and related software applications. Use modern office equipment, such as a calculator, telephone, facsimile machine, and photocopy machine. Type at a speed necessary for successful job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the performance of required duties. SELECTION PROCEDURE Online Examination (100%) After the posted filing deadline, qualified candidates will receive a notification via email when the examination is available. The online examination may include multiple choice, true/false, fill-in, matching, and/or essay type questions directly related to the required knowledge and abilities for this classification. Note: Candidates will have approximately three (3) calendar days from the date of notification to complete the online examination. Only one attempt will be permitted. The online examination has been tentatively scheduled for the following dates: Week of February 6, 2023 Week ofApril 10, 2023 Week of June 12, 2023 Week ofAugust 14, 2023 Week of October 23, 2023 MISCELLANEOUS INFORMATION Length of Probation: This classification serves at the pleasure of the Appointing Authority and has no specific term and no right to continuous employment. Bargaining Unit: General CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Jennifer Tucker, Administrative Technician, at JMTucker@placer.ca.gov or (530) 886-4667. Closing Date/Time: 10/6/2023 5:00:00 PM
Cal State University (CSU) Monterey Bay
100 Campus Center, Seaside, CA 93955, USA
Description: Classification: Administrative Analyst/Specialist - Exempt I Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range at: $4,823 per month* CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: August 13, 2023 Recruitment Status: Open Until Filled ABOUT CSUMB Powered by an inspiring Founding Vision Statement , California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives with a focus on student success and engagement through experiential learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. With a vibrant, diverse student body of over 7,400 students. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI). The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff. PURPOSE : Under the general supervision of the Director of University Affairs, Ceremonies and Events, the Event Specialist is responsible for the planning, coordination, implementation and day to day administration of the events on and off campus, in UACE managed and non-managed facilities as as well as general event support in planning, coordinating and implementing events (in-person, virtual and hybrid), programs, and ceremonies as assigned and support for campus-wide events; ensuring all campus events are held safely and successfully within the established protocols and guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Event Services Researches, develops, plans, implements, reviews and analyzes events and department policies and procedures Coordinates events, and addresses events coordination challenges using reasoning, interpretation, and application of theories and principles to recommend the wisest course of action. Maintains campus event scheduling system, maintains calendars, booking on-campus services, and provides information related to event quotes, diagrams, facility tours and familiarization meetings. Ensures compliance with event policy. Provides lead work direction to students and department administrative staff. Ensures compliance with applicable policies and procedures for volunteers, vendors, guests and other event personnel. Prepares estimates and invoices and completes event final billing process. Collaborates with the department budget analyst to track expenses and forecast event costs. Responsible for the preparation of estimates and invoices and carrying out the procedures involved with final billing. Work with the department budget analyst to track expenses and forecast event costs. Assigned Event Facility Accountable for coordination of food and Beverage service, set-up diagrams, contract preparation, event set up and teardown, safety training, fire marshal approvals technical needs, Coordinates requests for facilities maintenance, landscaping, custodial, and building security related to events spaces. The backup support section is confusing because this position serves as lead support for events, 25 live and administrative services. It appears that the section is unnecessary because the content is already included in the PD. Schedules meetings, prepares agenda, takes meeting notes, prepares and distributes post-meeting reports, and follows up on action items. Keeps a shared comprehensive system of files and records for both electronic and physical materials, including shared calendar. Works closely with campus stakeholders (e.g., UPD, FMD, Risk, CPD) in order to determine staffing and facility needs for events to ensure events are held safely and successfully within the established protocols and guidelines, including but not limited to service and parking support requests, autolocks and unlocks for after hour events, parking needs (permits, reserved parking spaces, shuttle transportation, CSOs). Back-Up Support Provides back-up support for UACE events, including assisting with food and beverage service, set-up diagrams, contract preparation, set-up/teardown crews, safety training, fire marshal approvals, and working with the multi-media tech specialist to identify and communicate the news of clients as it relates to sound system requirements, technical equipment needs such as a laptop, projector and screen, other lights and sounds, as necessary. Prepares estimates and final sales invoices. Serves as backup contact for all 25Live and related requests. Secondary responsibility for administrative services such as but not limited to: facilities maintenance, identifying repairs needed for safety reasons, landscaping, custodial, and building security as it relates to events. Works closely with campus stakeholders (e.g., UPD, FMD, Risk, CPD) in order to determine staffing and facility needs for events to ensure events are held safely and successfully within the established protocols and guidelines, including but not limited to service and parking support requests, autolocks and unlocks for after hour events, parking needs (permits, reserved parking spaces, shuttle transportation, CSOs). Virtual Events Point of contact for Zoom webinar virtual events. Plans and executes or provides backup support for virtual events using Zoom and other virtual event platforms. Uses knowledge of the latest technical services available to the campus that includes online meetings, interpreter services, closed caption services, and other computing services to meet the needs of internal and external clients. Summer Conferences Provides support relating to the coordination of the summer conference programs. Responsibilities may include: meeting with clients, assisting with contract preparation which includes creating estimates and determining all due dates for deposits, pre-payments and liability insurance needs, planning and preparation for the group, space scheduling, guest services, student hiring, training and scheduling, and any other duties related to residential and event services of the summer conference program General Support Assigned event professionals for divisions, colleges and programs as identified in the Event Professional Relationship Matrix. Schedules meetings with clients during the semester to discuss specific needs, upcoming events, and gather feedback from clients. Provides general event support in planning, coordinating, and implementing events, programs, meetings and more as assigned while maintaining professionalism during every event held at University House. Responsible for supporting the UACE events, programs and ceremonies on and off campus. Provide overall support for administrative duties necessary for the smooth and efficient operation of the UACE Department. Participate in the continual development and updating of departmental training. Creates and administers a range of post-event assessments to inform future planning practices. Other Functions : Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Experience and knowledge to be fully functional in all technical aspects of work assignments. Thorough mastery of Knowledge: Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Abilities: to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Skills: in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Thorough mastery of English grammar, spelling, punctuation, editing and spoken language. MINIMUM QUALIFICATIONS : Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. SPECIALIZED SKILLS REQUIRED : Must be capable of independently coordinating and scheduling multiple functions and handling multiple priorities. Superior customer service skills and demonstrated ability to work effectively with all levels of staff, faculty, and students to plan and coordinate campus events. Thorough knowledge of office systems and ability to effectively use a broad range of technology, systems, and packages. General knowledge of event planning, operations, production and technical services. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. PREFERRED QUALIFICATIONS: Three (3) plus years of conference and event planning and coordination. Experience managing residential conference programs. Higher education experience. Technical fluency with Microsoft Office Professional Suite, Oracle PeopleSoft/CMS baseline system, 25Live space scheduling system (power user/administrator rights), Zoom (meeting and webinar), and Google docs, spreadsheets, email and calendaring systems. Knowledge of university operations, programs, and procedures; preferably in regards to event and centralized scheduling. Highly desirable: Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of applied, active, and project-based learning activities; interdisciplinary; multicultural and global perspectives; technological sophistication; service learning; ethical reflection and practice; and collaboration. Experience working with a diverse and multicultural population. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095 . This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. This position requires a flexible schedule to accommodate evenings and/or weekend work. Sensitive Positions - This position has been designated as a sensitive position with: access to, or control over, cash, checks, credit cards, and/or credit card account information responsibility or access/possession of building master or sub-master keys for building access access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards ) PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity-Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Closing Date/Time: Open until filled
Aug 25, 2023
Full Time
Description: Classification: Administrative Analyst/Specialist - Exempt I Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range at: $4,823 per month* CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: August 13, 2023 Recruitment Status: Open Until Filled ABOUT CSUMB Powered by an inspiring Founding Vision Statement , California State University, Monterey Bay (CSUMB) is a mid-sized comprehensive baccalaureate and masters granting university whose staff and faculty help transform student lives with a focus on student success and engagement through experiential learning, service learning in its regional community, and the promotion of multicultural and global perspectives on and beyond campus. With a vibrant, diverse student body of over 7,400 students. CSUMB is both a Minority Serving Institution (MSI) and a Hispanic Serving Institution (HSI). The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in the development of a diverse body of faculty, staff, and administrators. CSUMB’s sustainability initiative is to be carbon neutral by 2030. The university’s faculty and staff, many of whom live in the East Campus housing development, appreciate living and working so close to the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, CSUMB offers excellent benefits, including access to below-market-rate campus housing and competitive salaries for faculty and staff. PURPOSE : Under the general supervision of the Director of University Affairs, Ceremonies and Events, the Event Specialist is responsible for the planning, coordination, implementation and day to day administration of the events on and off campus, in UACE managed and non-managed facilities as as well as general event support in planning, coordinating and implementing events (in-person, virtual and hybrid), programs, and ceremonies as assigned and support for campus-wide events; ensuring all campus events are held safely and successfully within the established protocols and guidelines. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Event Services Researches, develops, plans, implements, reviews and analyzes events and department policies and procedures Coordinates events, and addresses events coordination challenges using reasoning, interpretation, and application of theories and principles to recommend the wisest course of action. Maintains campus event scheduling system, maintains calendars, booking on-campus services, and provides information related to event quotes, diagrams, facility tours and familiarization meetings. Ensures compliance with event policy. Provides lead work direction to students and department administrative staff. Ensures compliance with applicable policies and procedures for volunteers, vendors, guests and other event personnel. Prepares estimates and invoices and completes event final billing process. Collaborates with the department budget analyst to track expenses and forecast event costs. Responsible for the preparation of estimates and invoices and carrying out the procedures involved with final billing. Work with the department budget analyst to track expenses and forecast event costs. Assigned Event Facility Accountable for coordination of food and Beverage service, set-up diagrams, contract preparation, event set up and teardown, safety training, fire marshal approvals technical needs, Coordinates requests for facilities maintenance, landscaping, custodial, and building security related to events spaces. The backup support section is confusing because this position serves as lead support for events, 25 live and administrative services. It appears that the section is unnecessary because the content is already included in the PD. Schedules meetings, prepares agenda, takes meeting notes, prepares and distributes post-meeting reports, and follows up on action items. Keeps a shared comprehensive system of files and records for both electronic and physical materials, including shared calendar. Works closely with campus stakeholders (e.g., UPD, FMD, Risk, CPD) in order to determine staffing and facility needs for events to ensure events are held safely and successfully within the established protocols and guidelines, including but not limited to service and parking support requests, autolocks and unlocks for after hour events, parking needs (permits, reserved parking spaces, shuttle transportation, CSOs). Back-Up Support Provides back-up support for UACE events, including assisting with food and beverage service, set-up diagrams, contract preparation, set-up/teardown crews, safety training, fire marshal approvals, and working with the multi-media tech specialist to identify and communicate the news of clients as it relates to sound system requirements, technical equipment needs such as a laptop, projector and screen, other lights and sounds, as necessary. Prepares estimates and final sales invoices. Serves as backup contact for all 25Live and related requests. Secondary responsibility for administrative services such as but not limited to: facilities maintenance, identifying repairs needed for safety reasons, landscaping, custodial, and building security as it relates to events. Works closely with campus stakeholders (e.g., UPD, FMD, Risk, CPD) in order to determine staffing and facility needs for events to ensure events are held safely and successfully within the established protocols and guidelines, including but not limited to service and parking support requests, autolocks and unlocks for after hour events, parking needs (permits, reserved parking spaces, shuttle transportation, CSOs). Virtual Events Point of contact for Zoom webinar virtual events. Plans and executes or provides backup support for virtual events using Zoom and other virtual event platforms. Uses knowledge of the latest technical services available to the campus that includes online meetings, interpreter services, closed caption services, and other computing services to meet the needs of internal and external clients. Summer Conferences Provides support relating to the coordination of the summer conference programs. Responsibilities may include: meeting with clients, assisting with contract preparation which includes creating estimates and determining all due dates for deposits, pre-payments and liability insurance needs, planning and preparation for the group, space scheduling, guest services, student hiring, training and scheduling, and any other duties related to residential and event services of the summer conference program General Support Assigned event professionals for divisions, colleges and programs as identified in the Event Professional Relationship Matrix. Schedules meetings with clients during the semester to discuss specific needs, upcoming events, and gather feedback from clients. Provides general event support in planning, coordinating, and implementing events, programs, meetings and more as assigned while maintaining professionalism during every event held at University House. Responsible for supporting the UACE events, programs and ceremonies on and off campus. Provide overall support for administrative duties necessary for the smooth and efficient operation of the UACE Department. Participate in the continual development and updating of departmental training. Creates and administers a range of post-event assessments to inform future planning practices. Other Functions : Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Experience and knowledge to be fully functional in all technical aspects of work assignments. Thorough mastery of Knowledge: Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Abilities: to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Skills: in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Thorough mastery of English grammar, spelling, punctuation, editing and spoken language. MINIMUM QUALIFICATIONS : Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. SPECIALIZED SKILLS REQUIRED : Must be capable of independently coordinating and scheduling multiple functions and handling multiple priorities. Superior customer service skills and demonstrated ability to work effectively with all levels of staff, faculty, and students to plan and coordinate campus events. Thorough knowledge of office systems and ability to effectively use a broad range of technology, systems, and packages. General knowledge of event planning, operations, production and technical services. Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. PREFERRED QUALIFICATIONS: Three (3) plus years of conference and event planning and coordination. Experience managing residential conference programs. Higher education experience. Technical fluency with Microsoft Office Professional Suite, Oracle PeopleSoft/CMS baseline system, 25Live space scheduling system (power user/administrator rights), Zoom (meeting and webinar), and Google docs, spreadsheets, email and calendaring systems. Knowledge of university operations, programs, and procedures; preferably in regards to event and centralized scheduling. Highly desirable: Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of applied, active, and project-based learning activities; interdisciplinary; multicultural and global perspectives; technological sophistication; service learning; ethical reflection and practice; and collaboration. Experience working with a diverse and multicultural population. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095 . This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. This position requires a flexible schedule to accommodate evenings and/or weekend work. Sensitive Positions - This position has been designated as a sensitive position with: access to, or control over, cash, checks, credit cards, and/or credit card account information responsibility or access/possession of building master or sub-master keys for building access access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards ) PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity-Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Closing Date/Time: Open until filled
PLACER COUNTY, CA
Auburn, California, United States
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Information Technology Department is actively recruiting to fill an IT Specialist vacancy to perform IT Field Support duties throughout the Lake Tahoe region and to provide extensive remote assistance. This is the only IT Specialist position stationed in the Tahoe area and involves traveling to multiple locations. The incumbentwill perform a variety of technical duties including but not limited to serving as a second and third level responder for computer, network, hardware and software issues, assisting and training end users in personal computer and coordinating with vendors, other county departments and other agencies in identifying and implementing system upgrades and modifications. Employees who are permanently assigned to a position located in the North Lake Tahoe Area qualify for the Tahoe Branch Assignment Premium, up to an additional $1,000 per month. The incumbent must have the ability to report to the worksite in an emergency situation and in all weather conditions within a reasonable response time. This classification is scheduled to receive a general wage increase of 4% in July 2024. Applications will be reviewed on a bi-weekly basis. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION Provides effective specialized information technology support for network systems and business applications related to Placer County; troubleshoots, analyzes and resolves system/application related requests including specialties such as Help Desk, Web, and department specific applications. Performs a variety of technical duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues. Assists and trains users in personal computer hardware and specialized software and provides technical assistance to customers. Analyzes existing processes and provides recommendations regarding technology solutions. Coordinates with vendors, other county departments, and other agencies in identifying and implementing system upgrades and modifications; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level classification in the Information Technology Specialist classification series. Positions in this classification independently perform a broad range of both routine and complex technical assignments in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then develops the technical solution. This class is distinguished from the classification of Information Technology Analyst because the latter describes positions with analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems and the design of technical solutions to meet the identified business or system needs, including work which may emphasize business systems analysis and the design of technology solutions to resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis and design; system analysis/administration and design, and/or database analysis/administration and design. This class is distinguished from the classification of Information Technology Technician II in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a technician that require a more general knowledge. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve complex problems. Only unusual matters are referred to a supervisor. May exercise functional or direct supervision over technical or clerical staff. Incumbents may exercise functional supervision over other technical specialist staff on a project basis. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Perform a variety of specialized duties in support of the County’s technology functions which may include, but are not limited to, applications, network, business processes and related technology areas. Assist users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging and resolving a variety of operations/business-process related applications problems. Troubleshoot new applications and/or systems to ensure functional operation. Install, configure, customize and administer a variety of commercial, off-the-shelf (COTS) and vendor developed applications; write programs/scripts and develop reports using standard application development products and tools. Design and generate a variety of routine and ad hoc customized reports based on customer requirements. Perform routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; set up basic user access permissions consistent with County policies and procedures. Complete, review, and/or approve a variety of forms, including requests for hardware and software, and user access. Serve as a technical resource in the evaluation, selection, acquisition and implementation of computer hardware and software solutions, including cost/benefit analysis. Recommend contractor selection and assist with vendor and contract management. Review and provide input on Requests for Proposals. Design website layout and content; design and develop screens and menus; review and monitor content to ensure consistency with County policies and procedures; conduct ongoing website maintenance for content updates and revisions. Execute website and software testing plans to validate functionality; resolve programming issues; refine data and format final products; test, troubleshoot and de-bug programs using appropriate technology and various test utilities, and ensure functional operation. Coordinate and complete projects that are specific to area of assignment, such as the implementation of a new system design or system upgrade. Interface with users to identify problems/gaps with current technology and/or business processes and gather system requirements. Serve as the primary interface with and coordinate and direct the work of vendors. May coordinate and direct the work of staff at the same or lower level while working on projects. Design and direct project testing and quality assurance processes. May write, revise and maintain computer programs based on business requirements and application design specifications identified and developed by someone else, in order to create new business applications and interfaces or maintain/modify existing business applications, using various computer languages and/or database platforms; troubleshoot, debug, and resolve problems with application coding. Prepare data maintenance documents and follow-up to ensure completion; prep information recovery plan. May perform application software maintenance duties; install and test software application patches and upgrades; Prepare technical reports, correspondence and other documents; provide general administrative support that may include maintaining records and monitoring contracts/budgets. Participates on committees and task forces; attend meetings, conferences and training sessions. Develop training materials and conduct training pertaining to the use of new or modified applications and/or systems for users and other information technology staff. When assigned to support a statewide, federal, or legislation-governed system, review upcoming changes to programs, regulations or system (All County Letters, Management Change Requests), identify impact on system and/or County processes, provides input on necessary revisions, and assist with implementing changes. Serve on project teams providing technical assistance as needed. Train, lead, and provide technical guidance to technician or clerical staff. Direct the work of peers and/or subordinate staff on assigned projects. May recommend the appointment of personnel; provide or coordinate staff training; provide standards and operating guidelines; and provide timely input on performance evaluations and disciplinary matters, as assigned. Assign, direct, and review the work of assigned staff; conduct employee performance evaluations for assigned direct reports. Provide after hours technology support as assigned. Provide technical and functional supervision of contractors/vendors. Perform other related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of journey-level technical experience comparable to an Information Technology Technician II with Placer County. Training: Equivalent to completion of an associate’s degree from an accredited college or university in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform specialist level duties in assigned technology area may substitute for the required education on a year for year basis; or possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education. Required License or Certificate: May need to possess a valid driver’s license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program. Basic operational characteristics of local and wide area network systems. Automated systems/software utilized in area of assignment, including work processes, methods of data entry/retrieval, and system navigation. Standard office software such as word processing, electronic mail, and spreadsheet software. Principles and practices of troubleshooting computer system hardware and software problems. Process and workflow analysis. Tools and test equipment used in the installation, maintenance and repair of information systems. Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Basic principles and practices of technical network administration. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Principles and practices of effective team building, team leadership and conflict resolution. Principles and practices of effective supervision techniques, training, and performance management. Ability to: Operate, maintain and perform repairs on information technology equipment and software. Perform complex duties related to troubleshooting, configuring, performing repairs and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests. Test and repair electronic equipment using appropriate tools. Communicate technical information to a wide variety of users. Assist in planning and evaluating new systems and equipment. Execute system testing plans and test, troubleshoot and de-bug programs using appropriate technology to ensure system functionality. Plan, organize, prioritize and process work to ensure that deadlines are met; organize and manage multiple assignments and priorities. Prepare and present training materials related to specialized hardware and/or software. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Independently analyze work methods, procedures, and operational needs; identify and recommend appropriate solutions. Learn and utilize specialized terminology if needed by the specific assignment. Read, comprehend and retain technical information on computer products and systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both verbally and in writing. Supervise, train, assign, schedule, and evaluate the work of assigned technical and clerical staff. Establish and maintain effective working relationships with those encountered during the course of the work. Provide on-call service during off hours, evenings, weekends, and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting, depending on assignment; occasional pushing/pulling, bending, kneeling, squatting and crawling. Lifting-frequent lifting up to 20 pounds, occasional lifting up to 80 pounds. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity-frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: Open Until Filled
Aug 29, 2023
Full Time
Introduction Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Placer County Information Technology Department is actively recruiting to fill an IT Specialist vacancy to perform IT Field Support duties throughout the Lake Tahoe region and to provide extensive remote assistance. This is the only IT Specialist position stationed in the Tahoe area and involves traveling to multiple locations. The incumbentwill perform a variety of technical duties including but not limited to serving as a second and third level responder for computer, network, hardware and software issues, assisting and training end users in personal computer and coordinating with vendors, other county departments and other agencies in identifying and implementing system upgrades and modifications. Employees who are permanently assigned to a position located in the North Lake Tahoe Area qualify for the Tahoe Branch Assignment Premium, up to an additional $1,000 per month. The incumbent must have the ability to report to the worksite in an emergency situation and in all weather conditions within a reasonable response time. This classification is scheduled to receive a general wage increase of 4% in July 2024. Applications will be reviewed on a bi-weekly basis. Interested applicants are encouraged to apply immediately. BENEFITS Placer County offers a comprehensive benefits package to employees, including: Holidays: 14 paid holidays per year, 2 of which are floating holidays* Vacation leave: 10 days/year with ability to accrue 25 days/year Sick leave: 12 days/year* Cafeteria plan: 6% of employee’s salary will be contributed towards employee to use towards 401(k), dependent care, medical co-insurance, or cash Medical, dental, and vision insurance available for employees and dependents $50,000 life insurance policy at no cost to employee CalPERS retirement plans Retiree medical insurance Deferred compensation Education allowance: up to $1,200 per year Bilingual incentive: incumbents may be eligible for bilingual incentive pay depending upon operational needs and certification of proficiency. *Amounts will be prorated for part-time employees and employees hired after the first of the year. The information above represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire about the most current benefit package during hiring interviews or by contacting the Human Resources Department. For a detailed listing of benefits, please click here to view Professional benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION Provides effective specialized information technology support for network systems and business applications related to Placer County; troubleshoots, analyzes and resolves system/application related requests including specialties such as Help Desk, Web, and department specific applications. Performs a variety of technical duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues. Assists and trains users in personal computer hardware and specialized software and provides technical assistance to customers. Analyzes existing processes and provides recommendations regarding technology solutions. Coordinates with vendors, other county departments, and other agencies in identifying and implementing system upgrades and modifications; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level classification in the Information Technology Specialist classification series. Positions in this classification independently perform a broad range of both routine and complex technical assignments in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then develops the technical solution. This class is distinguished from the classification of Information Technology Analyst because the latter describes positions with analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems and the design of technical solutions to meet the identified business or system needs, including work which may emphasize business systems analysis and the design of technology solutions to resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis and design; system analysis/administration and design, and/or database analysis/administration and design. This class is distinguished from the classification of Information Technology Technician II in that the Specialist describes positions that are responsible for performing duties that are broader and more complex in nature requiring specialized knowledge and abilities as compared to the more routine tasks performed by a technician that require a more general knowledge. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve complex problems. Only unusual matters are referred to a supervisor. May exercise functional or direct supervision over technical or clerical staff. Incumbents may exercise functional supervision over other technical specialist staff on a project basis. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Perform a variety of specialized duties in support of the County’s technology functions which may include, but are not limited to, applications, network, business processes and related technology areas. Assist users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging and resolving a variety of operations/business-process related applications problems. Troubleshoot new applications and/or systems to ensure functional operation. Install, configure, customize and administer a variety of commercial, off-the-shelf (COTS) and vendor developed applications; write programs/scripts and develop reports using standard application development products and tools. Design and generate a variety of routine and ad hoc customized reports based on customer requirements. Perform routine applications, system and/or network support duties such as monitoring or adding applications/users/devices, modifying user profiles, re-setting passwords and performing file maintenance; set up basic user access permissions consistent with County policies and procedures. Complete, review, and/or approve a variety of forms, including requests for hardware and software, and user access. Serve as a technical resource in the evaluation, selection, acquisition and implementation of computer hardware and software solutions, including cost/benefit analysis. Recommend contractor selection and assist with vendor and contract management. Review and provide input on Requests for Proposals. Design website layout and content; design and develop screens and menus; review and monitor content to ensure consistency with County policies and procedures; conduct ongoing website maintenance for content updates and revisions. Execute website and software testing plans to validate functionality; resolve programming issues; refine data and format final products; test, troubleshoot and de-bug programs using appropriate technology and various test utilities, and ensure functional operation. Coordinate and complete projects that are specific to area of assignment, such as the implementation of a new system design or system upgrade. Interface with users to identify problems/gaps with current technology and/or business processes and gather system requirements. Serve as the primary interface with and coordinate and direct the work of vendors. May coordinate and direct the work of staff at the same or lower level while working on projects. Design and direct project testing and quality assurance processes. May write, revise and maintain computer programs based on business requirements and application design specifications identified and developed by someone else, in order to create new business applications and interfaces or maintain/modify existing business applications, using various computer languages and/or database platforms; troubleshoot, debug, and resolve problems with application coding. Prepare data maintenance documents and follow-up to ensure completion; prep information recovery plan. May perform application software maintenance duties; install and test software application patches and upgrades; Prepare technical reports, correspondence and other documents; provide general administrative support that may include maintaining records and monitoring contracts/budgets. Participates on committees and task forces; attend meetings, conferences and training sessions. Develop training materials and conduct training pertaining to the use of new or modified applications and/or systems for users and other information technology staff. When assigned to support a statewide, federal, or legislation-governed system, review upcoming changes to programs, regulations or system (All County Letters, Management Change Requests), identify impact on system and/or County processes, provides input on necessary revisions, and assist with implementing changes. Serve on project teams providing technical assistance as needed. Train, lead, and provide technical guidance to technician or clerical staff. Direct the work of peers and/or subordinate staff on assigned projects. May recommend the appointment of personnel; provide or coordinate staff training; provide standards and operating guidelines; and provide timely input on performance evaluations and disciplinary matters, as assigned. Assign, direct, and review the work of assigned staff; conduct employee performance evaluations for assigned direct reports. Provide after hours technology support as assigned. Provide technical and functional supervision of contractors/vendors. Perform other related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of journey-level technical experience comparable to an Information Technology Technician II with Placer County. Training: Equivalent to completion of an associate’s degree from an accredited college or university in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform specialist level duties in assigned technology area may substitute for the required education on a year for year basis; or possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education. Required License or Certificate: May need to possess a valid driver’s license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program. Basic operational characteristics of local and wide area network systems. Automated systems/software utilized in area of assignment, including work processes, methods of data entry/retrieval, and system navigation. Standard office software such as word processing, electronic mail, and spreadsheet software. Principles and practices of troubleshooting computer system hardware and software problems. Process and workflow analysis. Tools and test equipment used in the installation, maintenance and repair of information systems. Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Basic principles and practices of technical network administration. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Principles and practices of effective team building, team leadership and conflict resolution. Principles and practices of effective supervision techniques, training, and performance management. Ability to: Operate, maintain and perform repairs on information technology equipment and software. Perform complex duties related to troubleshooting, configuring, performing repairs and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests. Test and repair electronic equipment using appropriate tools. Communicate technical information to a wide variety of users. Assist in planning and evaluating new systems and equipment. Execute system testing plans and test, troubleshoot and de-bug programs using appropriate technology to ensure system functionality. Plan, organize, prioritize and process work to ensure that deadlines are met; organize and manage multiple assignments and priorities. Prepare and present training materials related to specialized hardware and/or software. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Independently analyze work methods, procedures, and operational needs; identify and recommend appropriate solutions. Learn and utilize specialized terminology if needed by the specific assignment. Read, comprehend and retain technical information on computer products and systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both verbally and in writing. Supervise, train, assign, schedule, and evaluate the work of assigned technical and clerical staff. Establish and maintain effective working relationships with those encountered during the course of the work. Provide on-call service during off hours, evenings, weekends, and holidays. Mobility-frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting, depending on assignment; occasional pushing/pulling, bending, kneeling, squatting and crawling. Lifting-frequent lifting up to 20 pounds, occasional lifting up to 80 pounds. Vision-constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity-frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: Open Until Filled
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Registrar of Voters (ROV) is recruiting for ROV Fiscal Specialist* who perform complex fiscal duties which may include the following: review, audit, and prepare medical claims for payment; process payments, invoices, billings, reimbursements, claims and billings; maintain accounting or fiscal records; prepare fiscal and statistical reports; and collect, distribute and allocate funds to correct accounts. Other essential duties include but are not limited to: assisting with the procurement of election supplies and services; assisting with monitoring and tracking operational expenses and reimbursement reports; assisting with requesting supplemental payments for poll workers. Official Title: Fiscal Specialist For a more detailed description of job duties, refer to the Fiscal Specialist job description. The resulting eligible list will be used to fill existing vacancies at the Registrar of Voters. ABOUT THE REGISTRAR OF VOTERS The mission of the Registrar of Voters is to conduct the County's elections in a fair, accessible, secure, transparent, and efficient manner, upholding the highest level of election standards and accuracy, while always providing excellent customer service to both our team and the diverse population we serve. The San Bernardino County Registrar of Voters is responsible for all aspects of the election process for the county's residents. The Registrar of Voters administers all local, state, and federal elections in the County of San Bernardino, including the management of voting systems, the employment and training of poll workers, election ballot processing, and vote tallying. The Registrar of Voters also performs all voter registration functions, including the storage and maintenance of voter registration records. Additionally, the Registrar of Voters provides voting-related services to voters, elected officials, campaign groups, and other voting interests. Conducting elections is both exciting and challenging. Attention to detail is critical, and working as a team is vital to accomplishing successful elections. Regular staff, recurrent staff, temporary staff, and volunteers assist in the variety of complex tasks required to conduct elections. The Registrar of Voters believes that a successful team is a partnership - one that contains the following elements: Clear roles and responsibilities Shared goals and objectives Commitment to excellence A clear communication process A willingness to be open and honest A willingness to compromise Personnel accountability Personal integrity CONDITIONS OF EMPLOYMENT Work Schedule: During peak election periods the Registrar of Voters' staff are required to work a significant amount of overtime, which includes evenings, weekends (both Saturdays and Sundays), and early morning/very late hours on election day/night. Travel: Travel throughout the County may be required. Employees may be required to make provision for transportation. A valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation. Pre-Employment Process: Prior to appointment, applicants must undergo a background check, which includes fingerprinting and a medical exam. THIS POSITION OFFERS A NUMBER OF EXCELLENT BENEFITS! Minimum Requirements Candidates must meet ONE (1) of the following: OPTION 1 : Experience: Eighteen (18) months of full-time equivalent fiscal work experience reviewing, reconciling, and maintaining fiscal/accounting records as the primary function of the job. Education Substitution: Six (6) semester (9 quarter) units of c ompleted college level accounting coursework, obtained from an accredited college/university, may be substituted for up to six (6) months of the required experience. (Completed courses and their corresponding credit values must be individually noted in the Supplemental Questionnaire. ) NOTE: General office/clerical as well as internship/student experience is not considered qualifying fiscal work experience. OPTION 2 : Education: A completed Bachelor's degree in mathematics, accounting/finance, or other relevant field of study obtained from an accredited college/university . (This information should be clearly indicated in the Education section of the application. A copy of your degree/proof of graduation must be attached.) OPTION 3: Experience: Eighteen (18) months of experience in an election environment administering and/or implementing elections programs, or leading a team of workers engaged in elections programs, in a government, state, county, or local elections environment. Experience must include performing fiscal activities, arithmetical functions, preparing accounting/billing statements and purchase orders, or maintenance of accounting/fiscal records. Desired Qualifications This ideal candidate will have substantial experience in an election environment, and possess proficient computer skills using standard office programs, including MS Excel. Some experience learning and using specialized software is desired. The ideal candidate may also have excellent math/fiscal skills as well as the ability to operate a computer, applicable software, and a variety of office machines to enter and retrieve data and produce and/or process a variety of documents and reports. Successful candidates may also have one or more of the following experience: Following up on billings and invoices, including phone calls to vendors or customers, account review, portal research, etc. Researching overdue invoices, receipts and financial invoices with misapplied payments. Reconciling payments, credit card, billings and various financial transactions, identifying discrepancies and resolutions to discrepancies. Updating and maintaining payment information using spreadsheets, applications, and other software. Interpreting and utilizing policy, regulations, and internal controls for one or more of the following: accounts payable, accounts receivables, and cash handling. Understanding the procurement process in SAP relating to contract creation, shopping carts, purchase orders, and goods receipts. Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. All communications regarding the remainder of the selection process will be conducted via email . Please be sure the email provided on this application is active and checked regularly. It is your responsibility to keep your personal information up to date. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
Aug 29, 2023
Full Time
The Job Registrar of Voters (ROV) is recruiting for ROV Fiscal Specialist* who perform complex fiscal duties which may include the following: review, audit, and prepare medical claims for payment; process payments, invoices, billings, reimbursements, claims and billings; maintain accounting or fiscal records; prepare fiscal and statistical reports; and collect, distribute and allocate funds to correct accounts. Other essential duties include but are not limited to: assisting with the procurement of election supplies and services; assisting with monitoring and tracking operational expenses and reimbursement reports; assisting with requesting supplemental payments for poll workers. Official Title: Fiscal Specialist For a more detailed description of job duties, refer to the Fiscal Specialist job description. The resulting eligible list will be used to fill existing vacancies at the Registrar of Voters. ABOUT THE REGISTRAR OF VOTERS The mission of the Registrar of Voters is to conduct the County's elections in a fair, accessible, secure, transparent, and efficient manner, upholding the highest level of election standards and accuracy, while always providing excellent customer service to both our team and the diverse population we serve. The San Bernardino County Registrar of Voters is responsible for all aspects of the election process for the county's residents. The Registrar of Voters administers all local, state, and federal elections in the County of San Bernardino, including the management of voting systems, the employment and training of poll workers, election ballot processing, and vote tallying. The Registrar of Voters also performs all voter registration functions, including the storage and maintenance of voter registration records. Additionally, the Registrar of Voters provides voting-related services to voters, elected officials, campaign groups, and other voting interests. Conducting elections is both exciting and challenging. Attention to detail is critical, and working as a team is vital to accomplishing successful elections. Regular staff, recurrent staff, temporary staff, and volunteers assist in the variety of complex tasks required to conduct elections. The Registrar of Voters believes that a successful team is a partnership - one that contains the following elements: Clear roles and responsibilities Shared goals and objectives Commitment to excellence A clear communication process A willingness to be open and honest A willingness to compromise Personnel accountability Personal integrity CONDITIONS OF EMPLOYMENT Work Schedule: During peak election periods the Registrar of Voters' staff are required to work a significant amount of overtime, which includes evenings, weekends (both Saturdays and Sundays), and early morning/very late hours on election day/night. Travel: Travel throughout the County may be required. Employees may be required to make provision for transportation. A valid California Class C driver license and proof of automobile liability insurance must be produced for the individual providing the transportation. Pre-Employment Process: Prior to appointment, applicants must undergo a background check, which includes fingerprinting and a medical exam. THIS POSITION OFFERS A NUMBER OF EXCELLENT BENEFITS! Minimum Requirements Candidates must meet ONE (1) of the following: OPTION 1 : Experience: Eighteen (18) months of full-time equivalent fiscal work experience reviewing, reconciling, and maintaining fiscal/accounting records as the primary function of the job. Education Substitution: Six (6) semester (9 quarter) units of c ompleted college level accounting coursework, obtained from an accredited college/university, may be substituted for up to six (6) months of the required experience. (Completed courses and their corresponding credit values must be individually noted in the Supplemental Questionnaire. ) NOTE: General office/clerical as well as internship/student experience is not considered qualifying fiscal work experience. OPTION 2 : Education: A completed Bachelor's degree in mathematics, accounting/finance, or other relevant field of study obtained from an accredited college/university . (This information should be clearly indicated in the Education section of the application. A copy of your degree/proof of graduation must be attached.) OPTION 3: Experience: Eighteen (18) months of experience in an election environment administering and/or implementing elections programs, or leading a team of workers engaged in elections programs, in a government, state, county, or local elections environment. Experience must include performing fiscal activities, arithmetical functions, preparing accounting/billing statements and purchase orders, or maintenance of accounting/fiscal records. Desired Qualifications This ideal candidate will have substantial experience in an election environment, and possess proficient computer skills using standard office programs, including MS Excel. Some experience learning and using specialized software is desired. The ideal candidate may also have excellent math/fiscal skills as well as the ability to operate a computer, applicable software, and a variety of office machines to enter and retrieve data and produce and/or process a variety of documents and reports. Successful candidates may also have one or more of the following experience: Following up on billings and invoices, including phone calls to vendors or customers, account review, portal research, etc. Researching overdue invoices, receipts and financial invoices with misapplied payments. Reconciling payments, credit card, billings and various financial transactions, identifying discrepancies and resolutions to discrepancies. Updating and maintaining payment information using spreadsheets, applications, and other software. Interpreting and utilizing policy, regulations, and internal controls for one or more of the following: accounts payable, accounts receivables, and cash handling. Understanding the procurement process in SAP relating to contract creation, shopping carts, purchase orders, and goods receipts. Selection Process There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. All communications regarding the remainder of the selection process will be conducted via email . Please be sure the email provided on this application is active and checked regularly. It is your responsibility to keep your personal information up to date. Update your Spam, Junk, Bulk, and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
City of Fremont, CA
Fremont, California, United States
Description The Human Services Department is recruiting for the position of Accounting Specialist I (Human Services - Billing Unit). VIEW OUR RECRUITMENT BROCHURE The first review of applications is October 9, 2023. T he recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" above. For additional information, please contact Human Resources Department at: 3300 Capitol Ave., Building B Fremont, CA 94538 humanresources@fremont.gov The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary Closing Date/Time: Continuous
Sep 19, 2023
Full Time
Description The Human Services Department is recruiting for the position of Accounting Specialist I (Human Services - Billing Unit). VIEW OUR RECRUITMENT BROCHURE The first review of applications is October 9, 2023. T he recruitment may close without notice after this date, so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" above. For additional information, please contact Human Resources Department at: 3300 Capitol Ave., Building B Fremont, CA 94538 humanresources@fremont.gov The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance. To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary Closing Date/Time: Continuous
Cal State University (CSU) Long Beach
1250 North Bellflower Boulevard, Long Beach, California 90840, USA
Description: Job Summary The purpose of this position is to provide excellent customer service to University students entailing the maintenance of student and sponsor's accounts which includes the review, processing, and billing of charges to the account, the processing of refunds, the collection of balances owed, and the application of payments collected. Ensuring the financial integrity of student accounts as well as the sponsor's accounts through the performance of the necessary reconciliations and analyses. Key Responsibilities Ensure the integrity of the student account financial data. Prepare account reconciliations and various individual delinquent accounts analyses. Maintenance of Student and 3rd Party Accounts Receivable. Review charges to student accounts to ensure their validity prior to billing the student. Provide customer service to students. Knowledge Skills and Abilities Good working knowledge of accounting theory and practices with emphasis on Accounts Receivable in a highly automated system for a large enterprise. Excellent customer services skills, which include the ability to understand, interpret, and communicate complex rules and policies to non-sophisticated customers. Also, to be able to communicate with the campus community and other external sources. Excellent interpersonal skills which includes the ability to effectively work with an ethnically and culturally diverse environment and the ability to foster cooperation between peers and co-workers. Good working knowledge of personal computer applications which include Word Processing and Spreadsheet Software. Good organization and follow-up skills which will result in timely and effective completion of work assignments. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to four years of progressively responsible financial record-keeping experience required. 4 year college degree preferred with a major in Accounting/Finance or equivalent. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department Student Accounting Services Classification Accounting Technician III Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: $3,779 - $4,134 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: $3,779 - $6,632 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date/Time: September 26, 2023
Sep 14, 2023
Full Time
Description: Job Summary The purpose of this position is to provide excellent customer service to University students entailing the maintenance of student and sponsor's accounts which includes the review, processing, and billing of charges to the account, the processing of refunds, the collection of balances owed, and the application of payments collected. Ensuring the financial integrity of student accounts as well as the sponsor's accounts through the performance of the necessary reconciliations and analyses. Key Responsibilities Ensure the integrity of the student account financial data. Prepare account reconciliations and various individual delinquent accounts analyses. Maintenance of Student and 3rd Party Accounts Receivable. Review charges to student accounts to ensure their validity prior to billing the student. Provide customer service to students. Knowledge Skills and Abilities Good working knowledge of accounting theory and practices with emphasis on Accounts Receivable in a highly automated system for a large enterprise. Excellent customer services skills, which include the ability to understand, interpret, and communicate complex rules and policies to non-sophisticated customers. Also, to be able to communicate with the campus community and other external sources. Excellent interpersonal skills which includes the ability to effectively work with an ethnically and culturally diverse environment and the ability to foster cooperation between peers and co-workers. Good working knowledge of personal computer applications which include Word Processing and Spreadsheet Software. Good organization and follow-up skills which will result in timely and effective completion of work assignments. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to four years of progressively responsible financial record-keeping experience required. 4 year college degree preferred with a major in Accounting/Finance or equivalent. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department Student Accounting Services Classification Accounting Technician III Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: $3,779 - $4,134 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: $3,779 - $6,632 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date/Time: September 26, 2023
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants The Office of Sustainability is seeking to fill a temporary specialized support position to work on a regional climate planning process in the Austin-Round Rock MSA . This position will provide administrative support to the region's EPA Climate Pollution Reduction Grant ( CPRG ) planning program activities, including ensuring grant compliance with Environmental Protection Agency ( EPA ) requirements, monitoring finances, managing documentation and required reporting, and handling invoicing and billing. This role also includes providing support to meetings, workshops, and community engagement events. The Office of Sustainability's mission is to protect and improve Austin's quality of life now and for future generations by leading efforts to achieve net-zero community-wide greenhouse gas emissions, a healthy and just local food system, and a climate resilient and adaptive city. The funding for this position is expected to last for two years. Ideal candidates will demonstrate the following: A strong attention to detail and be able to multi-task and adapt to on-going changes within the work environment. Strong attention to detail and problem-solving skills. Key Responsibilities: Support the financial management of the project, including by tracking budgeting, forecasting, and controlling costs. Ensure compliance with EPA grant requirements, maintaining thorough records and providing necessary documentation. Handle invoicing and billing processes efficiently and accurately. Coordinate and schedule meetings, workshops, and community engagement events. Provide administrative support for the project, including documentation, filing, and correspondence. Coordinate with project team members to ensure all administrative tasks are handled promptly and efficiently. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A résumé is optional, and will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also optional. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. Pay Range $23.62 - $27.42 per hour Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. Work schedule and location is subject to change based on operational needs and programs. Job Close Date 09/25/2023 Type of Posting External Department Management Services Regular/Temporary Temporary Grant Funded or Pooled Position Grant Funded Category Clerical Location 6310 Wilhelmina Delco Drive, Austin, 78752 Preferred Qualifications Preferred Experience: Experience with Microsoft Office, especially Outlook, Teams, Word, Excel Experience with and/or knowledge of federal grant management best practices Experience in city/local government Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides administrative support on highly technical and/or specialized projects. Facilitates the handling of time sensitive request such as ORR's (Open Records Request), CAF's (Citizen Action Forms), RCA's (Request for Council Action) as well as other confidential documents. Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc. Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails. Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software. Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements. Conducts research, compiles data, and prepares documents for consideration and presentation. Files and retrieves documents, records and reports. Attends meetings, records minutes and distributes meeting notes. Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of applicable processes, techniques, and methods. Knowledge of City practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to recognize and recommend process improvement. Ability to lead and train others. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Administrative Specialist position are: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Which Microsoft Office Suite products are you proficient in using? (Open Ended Question) * Describe your experience managing multiple projects simultaneously and keeping stakeholders informed of the status. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Sep 08, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants The Office of Sustainability is seeking to fill a temporary specialized support position to work on a regional climate planning process in the Austin-Round Rock MSA . This position will provide administrative support to the region's EPA Climate Pollution Reduction Grant ( CPRG ) planning program activities, including ensuring grant compliance with Environmental Protection Agency ( EPA ) requirements, monitoring finances, managing documentation and required reporting, and handling invoicing and billing. This role also includes providing support to meetings, workshops, and community engagement events. The Office of Sustainability's mission is to protect and improve Austin's quality of life now and for future generations by leading efforts to achieve net-zero community-wide greenhouse gas emissions, a healthy and just local food system, and a climate resilient and adaptive city. The funding for this position is expected to last for two years. Ideal candidates will demonstrate the following: A strong attention to detail and be able to multi-task and adapt to on-going changes within the work environment. Strong attention to detail and problem-solving skills. Key Responsibilities: Support the financial management of the project, including by tracking budgeting, forecasting, and controlling costs. Ensure compliance with EPA grant requirements, maintaining thorough records and providing necessary documentation. Handle invoicing and billing processes efficiently and accurately. Coordinate and schedule meetings, workshops, and community engagement events. Provide administrative support for the project, including documentation, filing, and correspondence. Coordinate with project team members to ensure all administrative tasks are handled promptly and efficiently. When completing the City of Austin employment application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A résumé is optional, and will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also optional. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. Pay Range $23.62 - $27.42 per hour Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. Work schedule and location is subject to change based on operational needs and programs. Job Close Date 09/25/2023 Type of Posting External Department Management Services Regular/Temporary Temporary Grant Funded or Pooled Position Grant Funded Category Clerical Location 6310 Wilhelmina Delco Drive, Austin, 78752 Preferred Qualifications Preferred Experience: Experience with Microsoft Office, especially Outlook, Teams, Word, Excel Experience with and/or knowledge of federal grant management best practices Experience in city/local government Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides administrative support on highly technical and/or specialized projects. Facilitates the handling of time sensitive request such as ORR's (Open Records Request), CAF's (Citizen Action Forms), RCA's (Request for Council Action) as well as other confidential documents. Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc. Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails. Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software. Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements. Conducts research, compiles data, and prepares documents for consideration and presentation. Files and retrieves documents, records and reports. Attends meetings, records minutes and distributes meeting notes. Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements. Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of applicable processes, techniques, and methods. Knowledge of City practice, policy and procedures. Skill in oral and written communication. Skill in using computers and related software applications. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to work with frequent interruptions and changes in priorities. Ability to manage conflicts and concerns. Ability to understand and communicate technical information. Ability to exercise discretion in confidential matters. Ability to recognize and recommend process improvement. Ability to lead and train others. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective working relationships with city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Administrative Specialist position are: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major course work in Business or Public Administration or related field, plus four (4) years experience in a professional/administrative capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Which Microsoft Office Suite products are you proficient in using? (Open Ended Question) * Describe your experience managing multiple projects simultaneously and keeping stakeholders informed of the status. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Description THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The Health Services Specialist I performs basic health care tasks and specialized detention work in the care and security of inmates and detainees in the county jail. Examples of Duties Handles and manages routine and sensitive correspondence, medical records, reports, billing statements, memorandums, and other documents. Provides inmates and detainees with baseline medical assessments; provides basic health care to inmates and detainees, including both emergent and non-emergent care. Performs phlebotomy and specimen collection for both pathology and forensic processing, assists physicians and allied care providers during patient evaluation and examination clinics. Provides immunizations. Distributes medications and updates related files to ensure proper documentation of administered medications. Receives, distributes, and maintains office supply and medical supply inventories. Arranges and coordinates inmate patient appointments with community providers; helps to ensure transportation and security procedures are followed. Manages phone calls and inquiries from citizens or the general community, providing information as necessary or referring callers to appropriate personnel, and routing messages. Processes inmate patient billing statements from community providers and services. Maintains follow up care schedules and routes patient information as necessary; files related medical information as needed. Assists with recording, entering, and posting inmate co-pay statements for collection. Regular and punctual attendance is required. Performs other related duties as required. Minimum Qualifications Must be 18 years of age. Must be a United States citizen. A high school diploma or GED and a certification as an EMT, Medical Assistant or Registered Pharmacy Technician is required. A minimum of one year of experience in a related field is preferred. Possession of a valid Driver's License. Must be able to obtain a State of Texas driver's license within 90 days of employment. Supplemental Information To ensure the proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. Closing Date/Time: Continuous
Aug 29, 2023
Full Time
Description THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The Health Services Specialist I performs basic health care tasks and specialized detention work in the care and security of inmates and detainees in the county jail. Examples of Duties Handles and manages routine and sensitive correspondence, medical records, reports, billing statements, memorandums, and other documents. Provides inmates and detainees with baseline medical assessments; provides basic health care to inmates and detainees, including both emergent and non-emergent care. Performs phlebotomy and specimen collection for both pathology and forensic processing, assists physicians and allied care providers during patient evaluation and examination clinics. Provides immunizations. Distributes medications and updates related files to ensure proper documentation of administered medications. Receives, distributes, and maintains office supply and medical supply inventories. Arranges and coordinates inmate patient appointments with community providers; helps to ensure transportation and security procedures are followed. Manages phone calls and inquiries from citizens or the general community, providing information as necessary or referring callers to appropriate personnel, and routing messages. Processes inmate patient billing statements from community providers and services. Maintains follow up care schedules and routes patient information as necessary; files related medical information as needed. Assists with recording, entering, and posting inmate co-pay statements for collection. Regular and punctual attendance is required. Performs other related duties as required. Minimum Qualifications Must be 18 years of age. Must be a United States citizen. A high school diploma or GED and a certification as an EMT, Medical Assistant or Registered Pharmacy Technician is required. A minimum of one year of experience in a related field is preferred. Possession of a valid Driver's License. Must be able to obtain a State of Texas driver's license within 90 days of employment. Supplemental Information To ensure the proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. Closing Date/Time: Continuous
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; OR an equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: December 29, 2023 at 11:59 PM CST
Sep 14, 2023
Full Time
Job Description Under general supervision, plans, performs utility billing, cashiering, and related customer service functions. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Opens and processes daily mail; posts utility payments; and processes receipts for various permits. Provides phone and personal assistance to customers regarding various questions and/or concerns; assists customers with new accounts, service termination, refunds and related topics; prints copies of bills for payment purposes; and provides information regarding other City services. Assists delinquent customers; arranges payment plans; generates delinquent reports and service disconnect notices; and develops service orders for disconnects. Prepares daily work orders for meter technicians to conduct field work; responds to two-way radio calls from technicians; and data enters completed work orders. Balances a cash drawer for water and permit payments; and balances checks and credit cards. Prepares daily deposits. Processes returned checks with insufficient funds; and contacts customers to resolve situations. Prepares monthly activity reports. Processes refunds; and updates accounts. Maintains waste disposal spreadsheets weekly; and provides updates as necessary. Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of utility billing. Principles and practices of basic accounting/bookkeeping. Principles and practices of effective customer service. Business and personal computers; and spreadsheet software applications. Skill in: Handling situations requiring diplomacy, fairness, firmness, and sound judgment. Providing efficient customer service. Understanding and applying City policies and procedures. Explaining City policies and procedures. Handling money. Performing high volume data entry activities with a high degree of accuracy. Performing basic mathematic calculations with extreme accuracy. Multi-tasking. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience in utility billing operations and/or customer service; OR an equivalent combination of education and experience. Bilingual preferred. LICENSE AND CERTIFICATION: None. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed primarily in a standard office environment. May be required to lift and carry items weighing up to 25 pounds. Closing Date/Time: December 29, 2023 at 11:59 PM CST
JOB SUMMARY JOB SUMMARY Provides program support for the planning and implementation of the Municipal Solid Waste Comprehensive Plan which includes household hazardous waste under the direction of the Community Enhancement and Resource Recovery Manager. Assists in complex and varied work including reporting and compliance with state, local and federal regulations, customer service and community outreach, and research. Provides staff support to assigned boards/commissions. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS Assists the Community Enhancement and Resource Recovery Manager with implementing the Municipal Solid Waste Comprehensive Plan: Coordinates with Utility Billing and service contractors on customer billing and service changes. Responds to various types of solid waste inquiries, requests and complaints, conducts field verifications as necessary. Processes requests from City departments for solid waste services including but not limited to river/neighborhood clean ups and special events; coordinates collection services. Assists in coordinating with contractors regarding solid waste education and community outreach. Provides staff support to assigned boards/commissions; attends meetings; records/transcribes meeting minutes; ensures assigned boards/commissions receive information requested from staff. Participates in community outreach events and coordinates volunteers/interns. 2. Conducts a variety of administrative and financial support duties: Provides clerical assistance to the Community Enhancement Initiatives Manager. Prepares correspondence, reports, presentations, organization charts, and/or other types of documentation. Serves as Records Liaison; organizes, updates, and maintains departmental records and filing systems. Researches and prepares departmental grant applications. Coordinates and conducts special projects as assigned. Performs other related duties as required. DECISION MAKING Assists in training, supervising, and evaluating the performance of volunteers and interns. Manages assigned budgets. Ability to identify and assess problems and offer solutions. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS High School diploma or equivalent is required. Minimum of three (3) years related experience is required. A commensurate combination of education and/or experience may be considered. Proficiency in Microsoft Office Suite required. Must possess a valid Texas Driver's License with an acceptable driving record. Hazardous Waste Operations and Emergency Response (HAZWOPER) certified within 6 weeks of employment. PREFERRED QUALIFICATIONS Bachelor's Degree in Geography, Marketing or related field is preferred. Experience with ArcGIS desired. CORE COMPETENCIES AND PHYSICAL DEMANDS JOB DIMENSIONS Must be self-motivated, organized and detail oriented with the ability to prepare clear and effective correspondence, reports, and presentations. Effective verbal and written communication skills are required; must be able to maintain positive working relationships with internal and external customers, outside agencies, vendors, contractors, and the general public.Ability to exercise sound judgment, tact and diplomacy in all public contacts. Must show skill in adapting and applying regulations and standards into work processes and in using available software packages. Must have the ability to schedule and coordinate activities between various parties and plan specific aspects of a project. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 40 pounds occasionally. Subject to vision constantly; sitting, handling, fine dexterity, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching, bending, twisting, climbing, balancing and foot controls occasionally; kneeling rarely. Working conditions involves occasional exposure to variable and/or extreme weather conditions and hazardous chemicals. Utilizes steel toed boots and/or other personal protective equipment as required. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 9/21/2023 11:59 PM Central
Sep 08, 2023
Full Time
JOB SUMMARY JOB SUMMARY Provides program support for the planning and implementation of the Municipal Solid Waste Comprehensive Plan which includes household hazardous waste under the direction of the Community Enhancement and Resource Recovery Manager. Assists in complex and varied work including reporting and compliance with state, local and federal regulations, customer service and community outreach, and research. Provides staff support to assigned boards/commissions. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS Assists the Community Enhancement and Resource Recovery Manager with implementing the Municipal Solid Waste Comprehensive Plan: Coordinates with Utility Billing and service contractors on customer billing and service changes. Responds to various types of solid waste inquiries, requests and complaints, conducts field verifications as necessary. Processes requests from City departments for solid waste services including but not limited to river/neighborhood clean ups and special events; coordinates collection services. Assists in coordinating with contractors regarding solid waste education and community outreach. Provides staff support to assigned boards/commissions; attends meetings; records/transcribes meeting minutes; ensures assigned boards/commissions receive information requested from staff. Participates in community outreach events and coordinates volunteers/interns. 2. Conducts a variety of administrative and financial support duties: Provides clerical assistance to the Community Enhancement Initiatives Manager. Prepares correspondence, reports, presentations, organization charts, and/or other types of documentation. Serves as Records Liaison; organizes, updates, and maintains departmental records and filing systems. Researches and prepares departmental grant applications. Coordinates and conducts special projects as assigned. Performs other related duties as required. DECISION MAKING Assists in training, supervising, and evaluating the performance of volunteers and interns. Manages assigned budgets. Ability to identify and assess problems and offer solutions. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS High School diploma or equivalent is required. Minimum of three (3) years related experience is required. A commensurate combination of education and/or experience may be considered. Proficiency in Microsoft Office Suite required. Must possess a valid Texas Driver's License with an acceptable driving record. Hazardous Waste Operations and Emergency Response (HAZWOPER) certified within 6 weeks of employment. PREFERRED QUALIFICATIONS Bachelor's Degree in Geography, Marketing or related field is preferred. Experience with ArcGIS desired. CORE COMPETENCIES AND PHYSICAL DEMANDS JOB DIMENSIONS Must be self-motivated, organized and detail oriented with the ability to prepare clear and effective correspondence, reports, and presentations. Effective verbal and written communication skills are required; must be able to maintain positive working relationships with internal and external customers, outside agencies, vendors, contractors, and the general public.Ability to exercise sound judgment, tact and diplomacy in all public contacts. Must show skill in adapting and applying regulations and standards into work processes and in using available software packages. Must have the ability to schedule and coordinate activities between various parties and plan specific aspects of a project. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 40 pounds occasionally. Subject to vision constantly; sitting, handling, fine dexterity, hearing and talking frequently; standing, walking, lifting, carrying, pushing/pulling, reaching, bending, twisting, climbing, balancing and foot controls occasionally; kneeling rarely. Working conditions involves occasional exposure to variable and/or extreme weather conditions and hazardous chemicals. Utilizes steel toed boots and/or other personal protective equipment as required. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 9/21/2023 11:59 PM Central
City of Palo Alto
Palo Alto, California, United States
Description The Administrative Services Department is looking for an Accounting Specialist or Accounting Specialist Lead. The Administrative Services Department (ASD) is seeking candidates for an Accounting Specialist in the Revenue Collections Division and an Accounting Specialist-Lead in the Accounting Division. Both positions are advanced levels in the accounting and clerical series; we encourage candidates who are critical thinkers, enjoy problem solving, and provide excellent customer service to apply. ASD provides proactive financial and analytical support for the City and strives to provide excellent customer service to decision-makers, the public, employees, and City departments. There are 10 divisions in ASD, with 56 full-time employees in the team whose goal is to provide innovation and efficient support services to the organization and property account for the City’s assets. The City has maintained a AAA credit rating and has, for the past two decades, earned the Government Finance Officers’ Association Excellence in Financial Reporting Award and the California Society of Municipal Finance Officers Capital and Operating Budget Excellence Awards annually. Revenue Collections - Accounting Specialist The Revenue Collections Division is a team of 10 employees whose focus is customer support and processing and recording the City’s payment transactions, including hotel tax and business tax. The division works partners with the Office of Transportation to provide customer support for the City’s parking permit programs. The Revenue Collections division also oversees the City’s printing and mailing operations. This position reports to the Revenue Collections Manager and will focus on direct customer service support, compiling revenue receipt reports and summaries and working in closely with the Accounting Division and Treasury Division to record, compile, and analyze revenue and cash data. This position will also provide technical assistance and customer support for the City’s business tax program. Accounting Division - Accounting Specialist-Lead The Accounting Division’s team of 14 employees are responsible for the City’s financial reporting and operations, which include accounts payable, customer billing, and payroll. The Accounting Specialist-Lead position reports to the Senior Accountant who oversees accounts payable, however the position may also assist with other work areas in the division, including general ledger. As an Accounting Specialist-Lead, you will provide instruction and training to other City employees, lead special projects and coordinate office work assignments for the department, and handle sensitive problems or issues to resolution. Ideal Candidate Team player with a positive attitude, strong work ethic, curiosity, and humility. Exceptional relationship-building skills to deal effectively with individuals at all levels of responsibility and authority. Excellent customer service, emphasizing professionalism, patience and a “people-first” attitude. Adaptable and resourceful in a dynamic environment. Superior written and oral communication skills, including the ability to identify and correct errors in English usage, grammar, and arithmetic calculations. Master multi-tasker: ability to work effectively under pressure, multi-task, and organize workflow to deliver high-quality products within established deadlines. Detail-oriented with strong problem-solving skills. Self-starter: can take even the smallest project and run with it to the successful completion. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either Accounting Specialist ($35.04/hr-$43.01/hr) or Accounting Specialist Lead ($37.52/hr-$46.06/hr). Benefits: Fantastic benefits package, to learn more click HERE . Compensation (SEIU) : Comprehensive compensation plan, to learn more click HERE. Schedule: Flexible/Hybrid (some in person days required and subject to change) This position is represented by Service Employee International Union position (SEIU) *Job Posting Updated 09/08/23* Essential Duties Essential and other important responsibilities and duties may include, but are not limited to, the following: Accounting Specialist Daily interaction with the public or employees to resolving sensitive problems or issues. Handle money transactions, accept payments, consolidates and prepares bank deposits, and responds to inquiries. Independent judgement and critical thinking to resolving discrepancies or issues through discussion and conducting research to see issue through to resolution. Compile, tabulate, verify, interpret (DMV Codes and Municipal Code), and adjust data from a variety of source documents to summarize in a presentable or prescribed format. Check data in documents against source materials for accuracy, reconciles errors. To see full job description for Accounting Specialist click HERE Accounting Specialist-Lead Oversee the duties of one Accounting Specialist Instruct and train other City employees regarding various AP or general accounting functions Review and analyze financial information Perform account reconciliations Review and process travel and expense reports Manage the vendor master file Complete monthly online sales and use tax filings To see full job description of Accounting Specialist Lead click HERE. Minimum Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities, which would typically be acquired through: Accounting Specialist: Ability to use independent and sound judgment to resolve problems; communicate effectively and tactfully verbally and in writing; follow verbal or written instructions. Ability to operate office machines; prepare, adjust, and close journal entries. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Knowledge of basic arithmetic, bookkeeping, accounting principles and practices; banking procedures; ten-key, calculator or adding machines. Ability to verify or post, compile, reconcile, balance, and interpret data. Ability to operate office machines; prepare, adjust, and close journal entries. Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment. Accounting Specialist Lead: Graduation from high school or equivalent, with some college or business school preferred. Two years of experience in a position involving cash handling, collections, general accounting and heavy public contact. Supplemental Information: The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. *One or more positions may be filled from this posting.* The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Public Employees' Retirement System (PERS) 2% at60 formula for Classic Employees One-year final compensation for 2% at 60 employees 2% at 62 formula for New CalPers Members Three-year final compensation for 2% at 62 employees only Retiree Medical benefits for employee and dependents after 10 years of service Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: 10/1/2023 11:59 PM Pacific
Sep 01, 2023
Full Time
Description The Administrative Services Department is looking for an Accounting Specialist or Accounting Specialist Lead. The Administrative Services Department (ASD) is seeking candidates for an Accounting Specialist in the Revenue Collections Division and an Accounting Specialist-Lead in the Accounting Division. Both positions are advanced levels in the accounting and clerical series; we encourage candidates who are critical thinkers, enjoy problem solving, and provide excellent customer service to apply. ASD provides proactive financial and analytical support for the City and strives to provide excellent customer service to decision-makers, the public, employees, and City departments. There are 10 divisions in ASD, with 56 full-time employees in the team whose goal is to provide innovation and efficient support services to the organization and property account for the City’s assets. The City has maintained a AAA credit rating and has, for the past two decades, earned the Government Finance Officers’ Association Excellence in Financial Reporting Award and the California Society of Municipal Finance Officers Capital and Operating Budget Excellence Awards annually. Revenue Collections - Accounting Specialist The Revenue Collections Division is a team of 10 employees whose focus is customer support and processing and recording the City’s payment transactions, including hotel tax and business tax. The division works partners with the Office of Transportation to provide customer support for the City’s parking permit programs. The Revenue Collections division also oversees the City’s printing and mailing operations. This position reports to the Revenue Collections Manager and will focus on direct customer service support, compiling revenue receipt reports and summaries and working in closely with the Accounting Division and Treasury Division to record, compile, and analyze revenue and cash data. This position will also provide technical assistance and customer support for the City’s business tax program. Accounting Division - Accounting Specialist-Lead The Accounting Division’s team of 14 employees are responsible for the City’s financial reporting and operations, which include accounts payable, customer billing, and payroll. The Accounting Specialist-Lead position reports to the Senior Accountant who oversees accounts payable, however the position may also assist with other work areas in the division, including general ledger. As an Accounting Specialist-Lead, you will provide instruction and training to other City employees, lead special projects and coordinate office work assignments for the department, and handle sensitive problems or issues to resolution. Ideal Candidate Team player with a positive attitude, strong work ethic, curiosity, and humility. Exceptional relationship-building skills to deal effectively with individuals at all levels of responsibility and authority. Excellent customer service, emphasizing professionalism, patience and a “people-first” attitude. Adaptable and resourceful in a dynamic environment. Superior written and oral communication skills, including the ability to identify and correct errors in English usage, grammar, and arithmetic calculations. Master multi-tasker: ability to work effectively under pressure, multi-task, and organize workflow to deliver high-quality products within established deadlines. Detail-oriented with strong problem-solving skills. Self-starter: can take even the smallest project and run with it to the successful completion. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either Accounting Specialist ($35.04/hr-$43.01/hr) or Accounting Specialist Lead ($37.52/hr-$46.06/hr). Benefits: Fantastic benefits package, to learn more click HERE . Compensation (SEIU) : Comprehensive compensation plan, to learn more click HERE. Schedule: Flexible/Hybrid (some in person days required and subject to change) This position is represented by Service Employee International Union position (SEIU) *Job Posting Updated 09/08/23* Essential Duties Essential and other important responsibilities and duties may include, but are not limited to, the following: Accounting Specialist Daily interaction with the public or employees to resolving sensitive problems or issues. Handle money transactions, accept payments, consolidates and prepares bank deposits, and responds to inquiries. Independent judgement and critical thinking to resolving discrepancies or issues through discussion and conducting research to see issue through to resolution. Compile, tabulate, verify, interpret (DMV Codes and Municipal Code), and adjust data from a variety of source documents to summarize in a presentable or prescribed format. Check data in documents against source materials for accuracy, reconciles errors. To see full job description for Accounting Specialist click HERE Accounting Specialist-Lead Oversee the duties of one Accounting Specialist Instruct and train other City employees regarding various AP or general accounting functions Review and analyze financial information Perform account reconciliations Review and process travel and expense reports Manage the vendor master file Complete monthly online sales and use tax filings To see full job description of Accounting Specialist Lead click HERE. Minimum Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities, which would typically be acquired through: Accounting Specialist: Ability to use independent and sound judgment to resolve problems; communicate effectively and tactfully verbally and in writing; follow verbal or written instructions. Ability to operate office machines; prepare, adjust, and close journal entries. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Knowledge of basic arithmetic, bookkeeping, accounting principles and practices; banking procedures; ten-key, calculator or adding machines. Ability to verify or post, compile, reconcile, balance, and interpret data. Ability to operate office machines; prepare, adjust, and close journal entries. Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment. Accounting Specialist Lead: Graduation from high school or equivalent, with some college or business school preferred. Two years of experience in a position involving cash handling, collections, general accounting and heavy public contact. Supplemental Information: The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. *One or more positions may be filled from this posting.* The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Public Employees' Retirement System (PERS) 2% at60 formula for Classic Employees One-year final compensation for 2% at 60 employees 2% at 62 formula for New CalPers Members Three-year final compensation for 2% at 62 employees only Retiree Medical benefits for employee and dependents after 10 years of service Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: 10/1/2023 11:59 PM Pacific