CITY OF LOVELAND, COLORADO
Loveland, CO, USA
GENERAL PURPOSE: Transports City of Loveland residents, which includes seniors, persons with disabilities, general public, and students in a skillful, caring, responsible and safe manner. This position reports to the Operations Supervisor. The salary range for this position is $21.00- $26.68 per hour with a hiring range of $ 21.00 - $ 24.00 , depending on qualifications and experience. Position will remain open until filled. This is a 35 hour per week benefitted position. The City of Loveland is looking for a 35-hour Bus Operator, who delivers excellent customer service with courtesy and kindness, to join our team of outstanding drivers. We understand the importance of work life balance and do not schedule any split shifts. Shifts do include Saturdays and evenings. Major Holidays and Sundays off! To learn more about our exceptional Loveland community and the benefits of working for the City, please view our video Working at Loveland. ESSENTIAL JOB FUNCTIONS: Provides superior customer service to a diverse population of clients Safely transporting passengers either in transit or paratransit vehicles. Assuring that all passengers are treated in a respectful, friendly manner, while encouraging a safe environment. Daily performs pre-trip and post-trip vehicle inspections and records the results on the Vehicle Inspection Report (VIR) and communicates any vehicle deficiency to the Operations Supervisor. OTHER JOB FUNCTIONS: May be assigned to bus cleaning rotation which consists of moving buses into the shop facility, loose item collection, exterior window cleaning (time permitting), exterior mirror cleaning and running the bus through the bus wash (weather permitting). May also include special assignments when needed. JOB QUALIFICATIONS: Knowledge, skills and abilities: Superior customer service skills Make sound judgments and exhibit patience when dealing with stressful situations. Follow instructions and communications in both oral and written form. Communicate in a positive, friendly and professional manner with passengers, staff and the general public. Technical ability to safely operate all COLT transit vehicles, operate controls, pedals, levers and switches found on transit vehicles, read gauge and assess the safe operational condition of vehicles. Transport passengers to predetermined fixed route stops and scheduled paratransit locations; assist passengers in getting on and off transit vehicles; ability to safely operate a wheelchair lift. Complete daily tasks including inspection of vehicles to verify that the vehicle is functioning properly. Make recommendations on vehicle maintenance as required; operate a two-way radio and use proper radio communications. Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Job specific competencies: Job Knowledge, Community Relations, Reporting, Independence, Adaptability Education and/or experience: Passenger Assistance Techniques, including sensitivity training for persons with disabilities, drug and alcohol awareness and defensive driving desired. Previous experience related to transporting passengers and/or working with the disabled is highly desirable. Licensure and/or certifications : Must hold: A valid Class A or B Commercial Driver's license with P passenger endorsement and no air brake restrictions or A Class B CDL learner's permit prior to their start date with the able to obtain a class B CDL with a P passenger endorsement within 2 months of hire. COLT will provide necessary training to obtain class B Commercial Driver's license with passenger endorsement. Must hold: Current certification in CPR and First Aid or Obtain CPR and First Aid certification within 6 months of hire date, COLT will provide necessary training. Material and equipment directly used: Transit vehicles; various wheelchair devices; two-way radio; cell phone; maps Working conditions and physical requirements: Performs duties primarily inside the vehicles and could remain in a sitting position for extended periods of time. Requires stopping of vehicles frequently, often in heavy traffic. Often required to assist disabled passengers to enter and depart vehicles by using a lift or ramp system. Must posses the physical strength and stamina to push, pull and assist non ambulatory passengers on and off vehicles. Vision to perform functions such as operate buses on streets/roads while complying with all traffic regulations and laws. Hearing and speech to communicate positively with passengers, dispatcher, and office staff. Able to effectively respond to dispatched information over a two-way radio. Manual dexterity to coordinate the limbs simultaneously to operate controls, pedals, levers and switches on all City of Loveland transit vehicles. Ability to pull, push, stoop, kneel, reach, and position passengers in wheelchairs that may weigh as much as 300 pounds and work up to 10 hours consecutively with limited breaks. Considered essential personnel required to report for duty in response to community emergencies (e.g. natural disaster, fire, flood, blizzard, etc.) This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor's Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A driving record and criminal history background check will be obtained pre-employment. Selection process will comply with DOT regulations including post-offer drug screening and previous employer safety performance request.
GENERAL PURPOSE: Transports City of Loveland residents, which includes seniors, persons with disabilities, general public, and students in a skillful, caring, responsible and safe manner. This position reports to the Operations Supervisor. The salary range for this position is $21.00- $26.68 per hour with a hiring range of $ 21.00 - $ 24.00 , depending on qualifications and experience. Position will remain open until filled. This is a 35 hour per week benefitted position. The City of Loveland is looking for a 35-hour Bus Operator, who delivers excellent customer service with courtesy and kindness, to join our team of outstanding drivers. We understand the importance of work life balance and do not schedule any split shifts. Shifts do include Saturdays and evenings. Major Holidays and Sundays off! To learn more about our exceptional Loveland community and the benefits of working for the City, please view our video Working at Loveland. ESSENTIAL JOB FUNCTIONS: Provides superior customer service to a diverse population of clients Safely transporting passengers either in transit or paratransit vehicles. Assuring that all passengers are treated in a respectful, friendly manner, while encouraging a safe environment. Daily performs pre-trip and post-trip vehicle inspections and records the results on the Vehicle Inspection Report (VIR) and communicates any vehicle deficiency to the Operations Supervisor. OTHER JOB FUNCTIONS: May be assigned to bus cleaning rotation which consists of moving buses into the shop facility, loose item collection, exterior window cleaning (time permitting), exterior mirror cleaning and running the bus through the bus wash (weather permitting). May also include special assignments when needed. JOB QUALIFICATIONS: Knowledge, skills and abilities: Superior customer service skills Make sound judgments and exhibit patience when dealing with stressful situations. Follow instructions and communications in both oral and written form. Communicate in a positive, friendly and professional manner with passengers, staff and the general public. Technical ability to safely operate all COLT transit vehicles, operate controls, pedals, levers and switches found on transit vehicles, read gauge and assess the safe operational condition of vehicles. Transport passengers to predetermined fixed route stops and scheduled paratransit locations; assist passengers in getting on and off transit vehicles; ability to safely operate a wheelchair lift. Complete daily tasks including inspection of vehicles to verify that the vehicle is functioning properly. Make recommendations on vehicle maintenance as required; operate a two-way radio and use proper radio communications. Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness Job specific competencies: Job Knowledge, Community Relations, Reporting, Independence, Adaptability Education and/or experience: Passenger Assistance Techniques, including sensitivity training for persons with disabilities, drug and alcohol awareness and defensive driving desired. Previous experience related to transporting passengers and/or working with the disabled is highly desirable. Licensure and/or certifications : Must hold: A valid Class A or B Commercial Driver's license with P passenger endorsement and no air brake restrictions or A Class B CDL learner's permit prior to their start date with the able to obtain a class B CDL with a P passenger endorsement within 2 months of hire. COLT will provide necessary training to obtain class B Commercial Driver's license with passenger endorsement. Must hold: Current certification in CPR and First Aid or Obtain CPR and First Aid certification within 6 months of hire date, COLT will provide necessary training. Material and equipment directly used: Transit vehicles; various wheelchair devices; two-way radio; cell phone; maps Working conditions and physical requirements: Performs duties primarily inside the vehicles and could remain in a sitting position for extended periods of time. Requires stopping of vehicles frequently, often in heavy traffic. Often required to assist disabled passengers to enter and depart vehicles by using a lift or ramp system. Must posses the physical strength and stamina to push, pull and assist non ambulatory passengers on and off vehicles. Vision to perform functions such as operate buses on streets/roads while complying with all traffic regulations and laws. Hearing and speech to communicate positively with passengers, dispatcher, and office staff. Able to effectively respond to dispatched information over a two-way radio. Manual dexterity to coordinate the limbs simultaneously to operate controls, pedals, levers and switches on all City of Loveland transit vehicles. Ability to pull, push, stoop, kneel, reach, and position passengers in wheelchairs that may weigh as much as 300 pounds and work up to 10 hours consecutively with limited breaks. Considered essential personnel required to report for duty in response to community emergencies (e.g. natural disaster, fire, flood, blizzard, etc.) This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor's Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: Two (2) medical plans, Dental, Vision (for self/ spouse/ children) Employee Health & Wellness Center (self/family) Paid vacation, holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match Comprehensive Employee Assistance Program Voluntary 529 College Invest program Personal and Professional Development opportunities Discounted recreation passes Employee recognition program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Beginning on 8/1/2023, The City of Loveland will begin participating in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation . Learn more about your right to work . Visit E-Verify.gov for more information. A driving record and criminal history background check will be obtained pre-employment. Selection process will comply with DOT regulations including post-offer drug screening and previous employer safety performance request.
Los Angeles Metro
Los Angeles, CA, United States
Basic Function Under direct supervision, operates public transit buses, transports passengers, provides customer service, and performs safety inspections of bus equipment to assure their safe, efficient, and on-time operation. Differs from Bus Operator (Full-time) in that Bus Operator (Part-time) works less than 35 hours per week. Example Of Duties Collects and counts fares, and transports passengers on public transit buses Knowledgeable about routes, transfer points, and fare structures for all lines assigned divisions Performs a complete pre-pull-out inspection of bus, safety checks equipment, and informs maintenance when adjustments or repairs are necessary; at completion of assignment Refers to and implements route maps, time schedules, and instructions for pull-outs, line service, pull-ins, and off-route trips Provides schedule, route, and fare information to passengers seeking assistance Operates wheelchair ramp and assists passengers with disabilities in boarding, riding, and alighting in a safe manner, which may include pushing a wheelchair up and down the ramp Secures wheelchairs of passengers with disabilities and clearly communicates the actions being taken Receives and transmits two-way radio messages involving accidents, emergencies, or criminal activities If promoted to Line Instructor/Mentor, instructs bus operator student trainees on all job duties and responsibilities Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction, and potential criminal activity; alters route if required and approved Maintains an acceptable driving record and complies with all state and local traffic regulations and Metro policies and procedures Completes any reports as necessary or requested by division management Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Positions in this job classification are considered safety sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration(FTA) drug and alcohol regulations. Requirements For Employment A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience None Required Certification/Licenses/Special Requirements Minimum of 21 years of age Valid California Class C Driver License Possess a valid U.S. driver license for at least two years Satisfactory driving record for the past five years as verified by a K4 DMV (Department of Motor Vehicles) printout Must be able to obtain a valid California Class B Driver License with P (Passenger) endorsement before completion of training Valid California Verification of Transit Training (VTT) Card Valid Medical Examiner′s Certificate (MEC) Must pass Metro Bus Operator course at Operations Central Instruction (OCI) Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations Knowledge: (defined as a learned body of information that is required for and applied in the performance of job tasks) Vehicle operations and on-bus technology State and local traffic laws, ordinances, and regulations involved in the operation of transit vehicles Vehicle safety rules, regulations, policies, and procedures Metro Rule Book for Bus Operators and Standard Operations Procedures Metro Issued Route and Schedule Material Basic money and time concepts Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Operating Metro vehicles and equipment safely and efficiently Working independently in a highly structured environment Recognizing existing or potential mechanical defects and problems Communicating effectively orally and in writing Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Exercise sound judgment in stressful situations within scope of responsibility Communicate courteously and effectively with other employees and the general public Push, pull, and secure wheelchairs up to 275 pounds Lift up to 35 pounds Understand and follow detailed oral and written instructions Follow safety rules and ensure passengers are safe Read, write, speak, and understand English Abilities: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Work with regular exposure to odors or fumes Work on slippery or uneven surfaces Exposure to moving machinery and/or vehicles Exposure to physical and verbal abuse by clients/customers and/or general public Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity Extensive safety training and/or use of protective devices and personal protective gear Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments Work after designated regular hours in case of special assignments or emergencies Physical Effort Required Sitting for long periods of time Operate a telephone or other telecommunications device and communicate through the medium Standing Bending or twisting at the neck, waist and/or knees Pushing and/or pulling Moderate lifting or carrying 26-50 lbs. Driving and/or operating heavy equipment Using equipment requiring high hand and finger dexterity Operating foot pedals Communicating through speech in the English language required Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. FR Metro/PTSC is an equal employment opportunity employer. *Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 31-OCT-23
Basic Function Under direct supervision, operates public transit buses, transports passengers, provides customer service, and performs safety inspections of bus equipment to assure their safe, efficient, and on-time operation. Differs from Bus Operator (Full-time) in that Bus Operator (Part-time) works less than 35 hours per week. Example Of Duties Collects and counts fares, and transports passengers on public transit buses Knowledgeable about routes, transfer points, and fare structures for all lines assigned divisions Performs a complete pre-pull-out inspection of bus, safety checks equipment, and informs maintenance when adjustments or repairs are necessary; at completion of assignment Refers to and implements route maps, time schedules, and instructions for pull-outs, line service, pull-ins, and off-route trips Provides schedule, route, and fare information to passengers seeking assistance Operates wheelchair ramp and assists passengers with disabilities in boarding, riding, and alighting in a safe manner, which may include pushing a wheelchair up and down the ramp Secures wheelchairs of passengers with disabilities and clearly communicates the actions being taken Receives and transmits two-way radio messages involving accidents, emergencies, or criminal activities If promoted to Line Instructor/Mentor, instructs bus operator student trainees on all job duties and responsibilities Reports hazardous or dangerous conditions along bus route and at passenger loading zones, including such hazards as unusual traffic, road conditions, obstructions, construction, and potential criminal activity; alters route if required and approved Maintains an acceptable driving record and complies with all state and local traffic regulations and Metro policies and procedures Completes any reports as necessary or requested by division management Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Positions in this job classification are considered safety sensitive and subject to drug and alcohol testing, including random testing, under Federal Transportation Administration(FTA) drug and alcohol regulations. Requirements For Employment A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience None Required Certification/Licenses/Special Requirements Minimum of 21 years of age Valid California Class C Driver License Possess a valid U.S. driver license for at least two years Satisfactory driving record for the past five years as verified by a K4 DMV (Department of Motor Vehicles) printout Must be able to obtain a valid California Class B Driver License with P (Passenger) endorsement before completion of training Valid California Verification of Transit Training (VTT) Card Valid Medical Examiner′s Certificate (MEC) Must pass Metro Bus Operator course at Operations Central Instruction (OCI) Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations Knowledge: (defined as a learned body of information that is required for and applied in the performance of job tasks) Vehicle operations and on-bus technology State and local traffic laws, ordinances, and regulations involved in the operation of transit vehicles Vehicle safety rules, regulations, policies, and procedures Metro Rule Book for Bus Operators and Standard Operations Procedures Metro Issued Route and Schedule Material Basic money and time concepts Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Operating Metro vehicles and equipment safely and efficiently Working independently in a highly structured environment Recognizing existing or potential mechanical defects and problems Communicating effectively orally and in writing Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Exercise sound judgment in stressful situations within scope of responsibility Communicate courteously and effectively with other employees and the general public Push, pull, and secure wheelchairs up to 275 pounds Lift up to 35 pounds Understand and follow detailed oral and written instructions Follow safety rules and ensure passengers are safe Read, write, speak, and understand English Abilities: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Work with regular exposure to odors or fumes Work on slippery or uneven surfaces Exposure to moving machinery and/or vehicles Exposure to physical and verbal abuse by clients/customers and/or general public Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity Extensive safety training and/or use of protective devices and personal protective gear Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments Work after designated regular hours in case of special assignments or emergencies Physical Effort Required Sitting for long periods of time Operate a telephone or other telecommunications device and communicate through the medium Standing Bending or twisting at the neck, waist and/or knees Pushing and/or pulling Moderate lifting or carrying 26-50 lbs. Driving and/or operating heavy equipment Using equipment requiring high hand and finger dexterity Operating foot pedals Communicating through speech in the English language required Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. FR Metro/PTSC is an equal employment opportunity employer. *Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 31-OCT-23
CITY OF MINNEAPOLIS
Minneapolis, Minnesota, United States
Position Description Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? As a 911 Call Taker, you will serve as the first level of public contact for the Minneapolis Emergency Communications Center, answering and classifying calls for emergency assistance involving police, fire or medical emergency and other public service requests. A career as a 911 Operator is very rewarding and is an essential facet to the City’s public safety. Please view the following video: Engaged - Supportive - Professional Working hours/shift work Working hours/Shift work: MECC is staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs and requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts based on staffing shortages and coverage needs. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification. Due to staffing needs, the least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules). 911 Operators/Call Takers should expect to work a high percentage of weekends AND holidays. Work Location -This position currently works on-site only. Hiring Incentive- 911 Call takers are eligible to receive $1,000 in hiring incentives. Continuous Application Process -- This job posting will be used for on-going hiring without closing for applications. Applications will be reviewed in groups on an on-going basis as described in the Selection Process section below. Starting Salary: $30.51 but could be higher based on relevant experience. Job Duties and Responsibilities Use the 911 telephone and computer-aided-dispatch systems to answer and process emergency and non-emergency requests for service from the public, and other sources, classifying requests by following department procedures and policies. Provide on-going updates to responding field personnel in real time. Alert appropriate supervisory personnel when necessary. Initiate emergency phone tracing using special procedures for landlines and cell phones. Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies. Process service requests for these and other agencies. Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations. Process warrant checks for MPD per requests with Hennepin, Ramsey, and Anoka Counties, and on NCIC. Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests. Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies. Enter and sign on off duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers. During storms, collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy. Contact other emergency service organizations, public works crews, utility companies, and others as necessary. Assist in training, monitoring, testing and evaluation of new MECC operators; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance Host and explain operations to visitors and observers. Attend community meetings and represent the 911 Center as a member of internal and external committees and on special projects as required. Maintain necessary records. Required Qualifications Education : High school diploma or equivalent. Experience : One year of customer service/public service experience in a fast-paced environment. Equivalency : An equivalent combination of related education and experience may be considered. Licenses and Certifications : Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher. Typing : Candidate must be able to type 35 words per minute, or a keystroke equivalent. This is included on the computer skills assessment exam. Qualified candidates will be notified via email to self-schedule for computer testing. Selection Process : The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment and the pre-employment assessment. Picture identification will be required at all test events. Selection Steps and Tentative Timeline: Applications will be processed in groups through the described selection process. Candidates will be notified by email with instructions or information for each step below: Application Review Review and screen applications in groups. Computer skills assessment exam Qualified applicants will be scheduled after application review. Successful completion of the CritiCall exam/computer skills assessment exam places candidates on a continuous eligible list of qualified candidates. Department Interviews Department interviews are held within 60 days of successful completion of Criticall exam/computer skills assessment exam. Backgrounds Background investigation, conducted by MPD, begins within two weeks of department interviews. Selections to move forward in the process will be made upon the completion and review of the background investigation results. Conditional Job Offers Final selections and conditional job offers will be made approximately two weeks after Department Interviews. Medical Exams Pre-employment medical exams, including work simulation tests and psychological exams, are held within two weeks the conditional job offer. Begin Work Employment typically begins 2-4 weeks from successfully completing all medical exam components. Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process. Medical/Drug and Alcohol Testing: After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test. Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) . Eligible List Statement: The names of applicants who meet minimum qualification and who pass the screening process shall be placed on a continuous eligible list for employment consideration. This list will be certified in groups to the hiring manager who may use the list to fill a vacancy of the same job title on an on-going basis. A candidate’s eligibility for consideration will expire 3 months after date of certification. Knowledge, Skills and Abilities Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire. Completion of FEMA incident systems courses 100, 200, and 700. Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds. Good knowledge of the geography of the City of Minneapolis. Base of knowledge in City government and operations. Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies. Knowledge of police and fire field operations and procedures. Strong verbal communication skills. Ability to work in stressful and fast paced environment. Strong listening skills and ability to deal with emergency situations. Ability to assist in training others in dispatching and phone answering techniques. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, pleasevisit the benefits page . New 12 weeks of paid Parental Leave. City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs--such as qualified parking and van pool expenses--with pre-tax dollars . Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , technology discounts and more.
Position Description Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? As a 911 Call Taker, you will serve as the first level of public contact for the Minneapolis Emergency Communications Center, answering and classifying calls for emergency assistance involving police, fire or medical emergency and other public service requests. A career as a 911 Operator is very rewarding and is an essential facet to the City’s public safety. Please view the following video: Engaged - Supportive - Professional Working hours/shift work Working hours/Shift work: MECC is staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs and requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts based on staffing shortages and coverage needs. After probation, employees will choose from work schedules that have been determined by management based on their seniority in their current job classification. Due to staffing needs, the least senior employees may not have the opportunity to work their preferred shift. Staffing shortages which occur during the year are generally filled by reverse seniority (the least senior employee in the affected classification is required to change work schedules). 911 Operators/Call Takers should expect to work a high percentage of weekends AND holidays. Work Location -This position currently works on-site only. Hiring Incentive- 911 Call takers are eligible to receive $1,000 in hiring incentives. Continuous Application Process -- This job posting will be used for on-going hiring without closing for applications. Applications will be reviewed in groups on an on-going basis as described in the Selection Process section below. Starting Salary: $30.51 but could be higher based on relevant experience. Job Duties and Responsibilities Use the 911 telephone and computer-aided-dispatch systems to answer and process emergency and non-emergency requests for service from the public, and other sources, classifying requests by following department procedures and policies. Provide on-going updates to responding field personnel in real time. Alert appropriate supervisory personnel when necessary. Initiate emergency phone tracing using special procedures for landlines and cell phones. Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies. Process service requests for these and other agencies. Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations. Process warrant checks for MPD per requests with Hennepin, Ramsey, and Anoka Counties, and on NCIC. Make checks on license plates, and other items such as guns, bicycles, and other items in NCIC/CJIS per requests. Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies. Enter and sign on off duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers. During storms, collect information on power outages, downed trees, and blocked streets and follow emergency storm protocols outlined in department policy. Contact other emergency service organizations, public works crews, utility companies, and others as necessary. Assist in training, monitoring, testing and evaluation of new MECC operators; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance Host and explain operations to visitors and observers. Attend community meetings and represent the 911 Center as a member of internal and external committees and on special projects as required. Maintain necessary records. Required Qualifications Education : High school diploma or equivalent. Experience : One year of customer service/public service experience in a fast-paced environment. Equivalency : An equivalent combination of related education and experience may be considered. Licenses and Certifications : Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification and pass the CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher. Typing : Candidate must be able to type 35 words per minute, or a keystroke equivalent. This is included on the computer skills assessment exam. Qualified candidates will be notified via email to self-schedule for computer testing. Selection Process : The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. Please provide complete and accurate information in your application. Applicants invited to test will be contacted by email. The Human Resources Department reserves the right to limit the number of people invited to the computer skills assessment and the pre-employment assessment. Picture identification will be required at all test events. Selection Steps and Tentative Timeline: Applications will be processed in groups through the described selection process. Candidates will be notified by email with instructions or information for each step below: Application Review Review and screen applications in groups. Computer skills assessment exam Qualified applicants will be scheduled after application review. Successful completion of the CritiCall exam/computer skills assessment exam places candidates on a continuous eligible list of qualified candidates. Department Interviews Department interviews are held within 60 days of successful completion of Criticall exam/computer skills assessment exam. Backgrounds Background investigation, conducted by MPD, begins within two weeks of department interviews. Selections to move forward in the process will be made upon the completion and review of the background investigation results. Conditional Job Offers Final selections and conditional job offers will be made approximately two weeks after Department Interviews. Medical Exams Pre-employment medical exams, including work simulation tests and psychological exams, are held within two weeks the conditional job offer. Begin Work Employment typically begins 2-4 weeks from successfully completing all medical exam components. Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process. Medical/Drug and Alcohol Testing: After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test. Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) . Eligible List Statement: The names of applicants who meet minimum qualification and who pass the screening process shall be placed on a continuous eligible list for employment consideration. This list will be certified in groups to the hiring manager who may use the list to fill a vacancy of the same job title on an on-going basis. A candidate’s eligibility for consideration will expire 3 months after date of certification. Knowledge, Skills and Abilities Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire. Completion of FEMA incident systems courses 100, 200, and 700. Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds. Good knowledge of the geography of the City of Minneapolis. Base of knowledge in City government and operations. Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies. Knowledge of police and fire field operations and procedures. Strong verbal communication skills. Ability to work in stressful and fast paced environment. Strong listening skills and ability to deal with emergency situations. Ability to assist in training others in dispatching and phone answering techniques. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, pleasevisit the benefits page . New 12 weeks of paid Parental Leave. City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs--such as qualified parking and van pool expenses--with pre-tax dollars . Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , technology discounts and more.
