MASSACHUSETTS TRIAL COURT
Fitchburg, Massachusetts, United States
Title: Case Specialist - Fitchburg District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-14
Jun 05, 2024
Full Time
Title: Case Specialist - Fitchburg District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-14
MASSACHUSETTS TRIAL COURT
Pittsfield, Massachusetts, United States
Title: Case Specialist - Berkshire Superior Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/superior-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-14
Jun 15, 2024
Full Time
Title: Case Specialist - Berkshire Superior Court Pay Grade: Grade 7-10 Starting Pay: $44,865.27 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE : https://www.mass.gov/orgs/superior-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling, and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-14
MASSACHUSETTS TRIAL COURT
Barnstable, Massachusetts, United States
Title: Case Specialist - Barnstable District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-13
Jun 15, 2024
Full Time
Title: Case Specialist - Barnstable District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. Organizational Profile : https://www.mass.gov/orgs/district-court Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS : This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties : • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements : • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements : • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements : • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements : • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-13
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist-Land Court Pay Grade: Grade 7 Starting Pay: $44,865.27/Yr. Departmental Mission Statement: The Land Court’s mission is to provide an accessible forum where specialized expertise is applied to resolve disputes involving the ownership, development, and use of real property throughout the Commonwealth. The judges and staff are committed to serving the public and the real estate and trial bars in a respectful, efficient manner by issuing decisions that are equitable and legally well-reasoned, and by providing readily available, reliable guidance to property owners and registries of deeds regarding registered land transactions. LAND COURT ORGANIZATIONAL PROFILE Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of Recorder, a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry-level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry-level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Major Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-14
Jun 08, 2024
Full Time
Title: Case Specialist-Land Court Pay Grade: Grade 7 Starting Pay: $44,865.27/Yr. Departmental Mission Statement: The Land Court’s mission is to provide an accessible forum where specialized expertise is applied to resolve disputes involving the ownership, development, and use of real property throughout the Commonwealth. The judges and staff are committed to serving the public and the real estate and trial bars in a respectful, efficient manner by issuing decisions that are equitable and legally well-reasoned, and by providing readily available, reliable guidance to property owners and registries of deeds regarding registered land transactions. LAND COURT ORGANIZATIONAL PROFILE Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of Recorder, a Clerk-Magistrate, a Register of Probate, or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry-level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry-level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Major Duties: Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-09-14
MASSACHUSETTS TRIAL COURT
Greenfield, Massachusetts, United States
Title: Probation Case Specialist Series (Gr 7-10) - Greenfield District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-09-13
Jun 08, 2024
Full Time
Title: Probation Case Specialist Series (Gr 7-10) - Greenfield District Court Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2024-09-13
CLARK COUNTY, NV
Clark County - Las Vegas, Nevada, United States
ABOUT THE POSITION The Clark County Department of Juvenile Justice Services (DJJS) is seeking qualified candidates to apply for the Youth and Adult Intervention Specialist I/II position. This position works as a clinician conducting detailed assessments of youth and family clients referred through the Juvenile Court system. This position conducts in-depth interviews with clients, families, and other appropriate individuals. This position also administers psychometric tests and other assessment devices, while providing crisis intervention and/or ongoing counseling on a 24-hour basis for youth at the detention facility, the child shelter, in protective custody, in an office setting or on an in-home basis. The Youth and Adult Intervention Specialist I/II position at DJJS also attends court to make clinical recommendations, provides updates on youth stabilization, provides clinical oversight to youth placed in out-of-home care, and is responsible for other therapeutic and/or clinical case management. Youth & Adult Intervention Specialist I: $ 29.44 - $45.66 Hourly Youth & Adult Intervention Specialist II: $31.79 - $49.33 Hourly The Youth & Adult Intervention Specialist I is a training underfill position. Upon successful completion of the training program the successful candidate will be non-competitively promoted to Youth & Adult Intervention Specialist II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. MINIMUM REQUIREMENTS Education and Experience: Youth and Adult Intervention Specialist I - Master's Degree in Social Work, Psychology, Mental Health or Community Counseling, Marriage and Family Therapy or a related field. Youth and Adult Intervention Specialist II - In addition to the above: Two (2) years of full-time professional counseling experience, preferably dealing with youth, adults and families. Experience with the juvenile justice system is desirable. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Attend meeting outside of normal working hours. Work extended shifts or be called back on a 24-hour basis in crisis situations. May work evening, night, weekend and holiday shifts. May work in a locked detention facility or in a remote location. Provide in-home crisis intervention in a variety of living situations. Licensing and Certification: Must possess a valid Nevada Class C Driver's License at time of appointment. Specified positions must possess or be able to obtain an appropriate license to practice as a Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Clinical Professional Counselor (LCPC) or other required certification or licensure in the state of Nevada. Such license must be obtained within four (4) years from date of hire. In addition to the above, a Substance Abuse Counselor certification is desirable. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Family Services and Juvenile Justice Services: Conducts detailed assessments of youth and family clients referred through the Juvenile Court system, either in a detention or protective custody facility or in an in-home setting. Conducts in-depth interviews with clients, families and other appropriate individuals; administers psychometric tests and other assessment devices; confers with other staff members regarding behavior evidences and develops treatment plans. Provides crisis intervention on a 24-hour basis and/or ongoing counseling for youth at the detention facility, the child shelter, in protective custody, in an office setting or on an in-home basis; extends such services of parents, guardians and other family members as required. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers families for medical, social, economic and other services that may enhance the treatment process. Develops case files and makes accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Directs the work of and provides clinical supervision and training to interns and trainees after receiving necessary State certification. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. Social Services: Coordinates with Clark County Social Service contracted providers, community agencies and outreach teams that perform detailed assessments of youth and adult clients referred from various agencies. Facilitates and reviews in-depth interviews of clients, adults and other appropriate individuals completed by the contracted providers and offers improvement recommendations; Reviews and consults with contracted providers that administer psychometric tests and other assessment devices, confers with other staff members regarding behavior evidences and develops treatment plans. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers youth and adults for medical, social, economic and other services that may enhance the treatment process. Documents the work performed by contracted providers who develop case files and make accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Provide direct service to Social Service programs that work with youth aging out of the Foster Care system. In addition to above, Youth and Adult Intervention Specialists at the II level may oversee the work of and provide training to interns and trainees assigned to this functional area of the Department of Social Services. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. PHYSICAL DEMANDS Mobility to work in an office, detention, in-home or community setting, use standard office equipment, and to drive a motor vehicle in order to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 6/18/2024 5:01 PM Pacific
Jun 05, 2024
Temporary
ABOUT THE POSITION The Clark County Department of Juvenile Justice Services (DJJS) is seeking qualified candidates to apply for the Youth and Adult Intervention Specialist I/II position. This position works as a clinician conducting detailed assessments of youth and family clients referred through the Juvenile Court system. This position conducts in-depth interviews with clients, families, and other appropriate individuals. This position also administers psychometric tests and other assessment devices, while providing crisis intervention and/or ongoing counseling on a 24-hour basis for youth at the detention facility, the child shelter, in protective custody, in an office setting or on an in-home basis. The Youth and Adult Intervention Specialist I/II position at DJJS also attends court to make clinical recommendations, provides updates on youth stabilization, provides clinical oversight to youth placed in out-of-home care, and is responsible for other therapeutic and/or clinical case management. Youth & Adult Intervention Specialist I: $ 29.44 - $45.66 Hourly Youth & Adult Intervention Specialist II: $31.79 - $49.33 Hourly The Youth & Adult Intervention Specialist I is a training underfill position. Upon successful completion of the training program the successful candidate will be non-competitively promoted to Youth & Adult Intervention Specialist II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. MINIMUM REQUIREMENTS Education and Experience: Youth and Adult Intervention Specialist I - Master's Degree in Social Work, Psychology, Mental Health or Community Counseling, Marriage and Family Therapy or a related field. Youth and Adult Intervention Specialist II - In addition to the above: Two (2) years of full-time professional counseling experience, preferably dealing with youth, adults and families. Experience with the juvenile justice system is desirable. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Attend meeting outside of normal working hours. Work extended shifts or be called back on a 24-hour basis in crisis situations. May work evening, night, weekend and holiday shifts. May work in a locked detention facility or in a remote location. Provide in-home crisis intervention in a variety of living situations. Licensing and Certification: Must possess a valid Nevada Class C Driver's License at time of appointment. Specified positions must possess or be able to obtain an appropriate license to practice as a Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Clinical Professional Counselor (LCPC) or other required certification or licensure in the state of Nevada. Such license must be obtained within four (4) years from date of hire. In addition to the above, a Substance Abuse Counselor certification is desirable. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Family Services and Juvenile Justice Services: Conducts detailed assessments of youth and family clients referred through the Juvenile Court system, either in a detention or protective custody facility or in an in-home setting. Conducts in-depth interviews with clients, families and other appropriate individuals; administers psychometric tests and other assessment devices; confers with other staff members regarding behavior evidences and develops treatment plans. Provides crisis intervention on a 24-hour basis and/or ongoing counseling for youth at the detention facility, the child shelter, in protective custody, in an office setting or on an in-home basis; extends such services of parents, guardians and other family members as required. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers families for medical, social, economic and other services that may enhance the treatment process. Develops case files and makes accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Directs the work of and provides clinical supervision and training to interns and trainees after receiving necessary State certification. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. Social Services: Coordinates with Clark County Social Service contracted providers, community agencies and outreach teams that perform detailed assessments of youth and adult clients referred from various agencies. Facilitates and reviews in-depth interviews of clients, adults and other appropriate individuals completed by the contracted providers and offers improvement recommendations; Reviews and consults with contracted providers that administer psychometric tests and other assessment devices, confers with other staff members regarding behavior evidences and develops treatment plans. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers youth and adults for medical, social, economic and other services that may enhance the treatment process. Documents the work performed by contracted providers who develop case files and make accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Provide direct service to Social Service programs that work with youth aging out of the Foster Care system. In addition to above, Youth and Adult Intervention Specialists at the II level may oversee the work of and provide training to interns and trainees assigned to this functional area of the Department of Social Services. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. PHYSICAL DEMANDS Mobility to work in an office, detention, in-home or community setting, use standard office equipment, and to drive a motor vehicle in order to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 6/18/2024 5:01 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Join the Department of Health Services as a Senior Client Support Specialist! Multiple openings across different programs! Starting salary up to $46.58/hour ($97,218/year) and a competitive total compensation package!* If you're passionate about making a difference for vulnerable and underserved individuals, possess strong collaboration skills, and excel in crisis management and support, we encourage you to explore opportunities as a Senior Client Support Specialist. The Department of Health Services has multiple openings across many different programs. Some of the responsibilities of a Senior Client Support Specialist within these programs are: Providing outreach, case management, and resource connections to those in need Collaborating with County programs, external agencies, and team members to gather information for client support Conducting regular client visits, providing referrals, and assisting with transportation as needed Documenting client information and administering crisis assessments, de-escalation, interventions, safety plans, and warm handoffs Engaging in treatment planning, rehabilitation services, coping skills education, and rapport-building Conducting reassessments of client needs and f acilitating connections with healthcare professionals As an ideal candidate, you are passionate about working with underserved populations and can switch gears quickly in a fast-paced environment. In addition, you possess many of the following: Working knowledge of local community resources and services Experience in outreach, interviewing, case management, and documentation The ability to work in close collaboration with a multidisciplinary team Previous experience working with clients from a variety of ages and backgrounds An understanding of the principles and techniques of crisis management A desire to help clients and meet them where they are in their progress The ability to learn new computer systems A desire to be on a supportive team and contribute to that culture Please note : Some positions are within 24/7 programs and will need to be staffed all hours, including evenings, overnights, weekends, and holidays. Many of these positions perform work in the field, meeting clients in public spaces, as well as their homes. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits directory. This recruitment is being conducted to fill multiple full-time Senior Client Support Specialist positions in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be: Possession of a Bachelor Degree with significant coursework in community mental health, psychology, sociology, mental health or other closely related field of study. Experience as a Client Support Specialist, or the equivalent, may be substituted for the required education on a year-for-year basis. OR Four years of paid experience working with adults diagnosed with a serious and persistent mental illness or children diagnosed with serious emotional disturbances that included independent interviewing, client plan development, and interventions in potentially destabilizing situations. OR Possession of current licensure in the State of California as a Licensed Psychiatric Technician and 2 years experience working with adults diagnosed with a serious and persistent mental or emotional condition, or with children diagnosed with serious emotional disturbances that included independent interviewing, client plan development, and interventions in potentially destabilizing situations. Driver’s License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualifications: Some positions may require the ability to speak and write fluently a language other than English. Knowledge, Skills, and Abilities Working Knowledge of: Community resources and services available to program clients; principles and techniques of case management and rehabilitative interventions; client legal rights; interviewing techniques, clinical and case management documentation; basic principles of individual and group behavior; principles and techniques of intervention in potentially destabilizing situations; counseling and basic interaction techniques related to the treatment of mentally or emotionally disturbed individuals; techniques and methods for overseeing and directing the daily activities of mentally and emotionally disturbed individuals; and the use of electronic information equipment and specific systems as used within the department. Ability to: Develop and maintain the trust and cooperation of clients, their families and other significant care providers; interpret and apply County mental health program policies and procedures; analyze a client’s situation accurately and adopt an effective course of action; work with clients to resolve conflicts with other staff, care providers or family members; work effectively as a member of a multi-disciplinary team; understand the legal mandates governing the storage of client records and information and the rights of the client to confidentiality; understand and apply the principles and techniques of case management and rehabilitative interventions with clients; effectively coordinate the delivery of mental health services; conduct basic interviews and counseling sessions and facilitate groups; communicate effectively with persons from a variety of social, cultural and economic backgrounds; evaluate situations and adopt effective course of action to prevent a crisis; identify and mobilize resources to meet client needs; speak and write in a manner necessary to fulfill job requirements; read, interpret, and apply complex regulations and reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 6/26/2024 11:59 PM Pacific
Jun 12, 2024
Full Time
Position Information Join the Department of Health Services as a Senior Client Support Specialist! Multiple openings across different programs! Starting salary up to $46.58/hour ($97,218/year) and a competitive total compensation package!* If you're passionate about making a difference for vulnerable and underserved individuals, possess strong collaboration skills, and excel in crisis management and support, we encourage you to explore opportunities as a Senior Client Support Specialist. The Department of Health Services has multiple openings across many different programs. Some of the responsibilities of a Senior Client Support Specialist within these programs are: Providing outreach, case management, and resource connections to those in need Collaborating with County programs, external agencies, and team members to gather information for client support Conducting regular client visits, providing referrals, and assisting with transportation as needed Documenting client information and administering crisis assessments, de-escalation, interventions, safety plans, and warm handoffs Engaging in treatment planning, rehabilitation services, coping skills education, and rapport-building Conducting reassessments of client needs and f acilitating connections with healthcare professionals As an ideal candidate, you are passionate about working with underserved populations and can switch gears quickly in a fast-paced environment. In addition, you possess many of the following: Working knowledge of local community resources and services Experience in outreach, interviewing, case management, and documentation The ability to work in close collaboration with a multidisciplinary team Previous experience working with clients from a variety of ages and backgrounds An understanding of the principles and techniques of crisis management A desire to help clients and meet them where they are in their progress The ability to learn new computer systems A desire to be on a supportive team and contribute to that culture Please note : Some positions are within 24/7 programs and will need to be staffed all hours, including evenings, overnights, weekends, and holidays. Many of these positions perform work in the field, meeting clients in public spaces, as well as their homes. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $850 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education * Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Engineers and Scientists of California Union Local 20 Memorandum of Understanding (ESC MOU) and our Employee Benefits directory. This recruitment is being conducted to fill multiple full-time Senior Client Support Specialist positions in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of training and experience that would provide the opportunity to acquire the knowledge and abilities listed. A typical way to obtain the required knowledge and abilities would be: Possession of a Bachelor Degree with significant coursework in community mental health, psychology, sociology, mental health or other closely related field of study. Experience as a Client Support Specialist, or the equivalent, may be substituted for the required education on a year-for-year basis. OR Four years of paid experience working with adults diagnosed with a serious and persistent mental illness or children diagnosed with serious emotional disturbances that included independent interviewing, client plan development, and interventions in potentially destabilizing situations. OR Possession of current licensure in the State of California as a Licensed Psychiatric Technician and 2 years experience working with adults diagnosed with a serious and persistent mental or emotional condition, or with children diagnosed with serious emotional disturbances that included independent interviewing, client plan development, and interventions in potentially destabilizing situations. Driver’s License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Special Qualifications: Some positions may require the ability to speak and write fluently a language other than English. Knowledge, Skills, and Abilities Working Knowledge of: Community resources and services available to program clients; principles and techniques of case management and rehabilitative interventions; client legal rights; interviewing techniques, clinical and case management documentation; basic principles of individual and group behavior; principles and techniques of intervention in potentially destabilizing situations; counseling and basic interaction techniques related to the treatment of mentally or emotionally disturbed individuals; techniques and methods for overseeing and directing the daily activities of mentally and emotionally disturbed individuals; and the use of electronic information equipment and specific systems as used within the department. Ability to: Develop and maintain the trust and cooperation of clients, their families and other significant care providers; interpret and apply County mental health program policies and procedures; analyze a client’s situation accurately and adopt an effective course of action; work with clients to resolve conflicts with other staff, care providers or family members; work effectively as a member of a multi-disciplinary team; understand the legal mandates governing the storage of client records and information and the rights of the client to confidentiality; understand and apply the principles and techniques of case management and rehabilitative interventions with clients; effectively coordinate the delivery of mental health services; conduct basic interviews and counseling sessions and facilitate groups; communicate effectively with persons from a variety of social, cultural and economic backgrounds; evaluate situations and adopt effective course of action to prevent a crisis; identify and mobilize resources to meet client needs; speak and write in a manner necessary to fulfill job requirements; read, interpret, and apply complex regulations and reports. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: SZ HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 6/26/2024 11:59 PM Pacific
CITY OF MOUNT VERNON, WA
Mount Vernon, Washington, USA
Summary Did you start your career wanting to make the world a better place? Is helping with the social justice needs of your community what motivates you ? We are seeking candidates who want to actively disrupt the behavioral health status quo by unabashedly developing and executing new ideas and practices for the citizens of Mount Vernon who are without homes; working side by side with Officers from the Mount Vernon Police Department to help our most vulnerable citizens achieve their goals. Communities across the state have asked for law enforcement agencies to help their citizens in new and different ways. The Mount Vernon Police Department has been doing that for five years and we’re ready to expand! We are actively recruiting for an Outreach Specialist. Applicants that hold an MSW will perform additional duties as outlined below under Additional Functions for Outreach Specialist MSW . Salary: Outreach Specialist $5,212 - $6,859 Outreach Specialist-MSW $5,863 - $6,859 JOB SUMMARY: A non-uniformed, non-sworn employee performing professional, social work functions. The Outreach Specialist responds to people with mental and/or substance use disorders, behavioral, housing, financial and other social service needs. Duties include considerable public contact and are intended to bridge the gap between law enforcement and/or emergency medical response and the social needs of people within this population. Work hours include variable shifts including nights, weekends and holidays. Under supervision of the Outreach Supervisor, the Outreach Specialist engages with and assists the population of Mount Vernon struggling with homelessness, substance abuse, mental illness, and other social service needs. Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILL USTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following : Works primarily with individuals who are generally self-sufficient however reticent to engage in services or are extremely reticent due to untreated behavioral health issues. Provides first response to 9-1-1 police or fire/medical service calls where behavioral health or substance abuse appear the underlying factors and circumstances involving imminent risk of harm to others is not apparent. Engages individuals that are displaying behavioral health conditions and intoxicated or under the influence of controlled substances; makes referrals to appropriate service providers and coordinates service delivery. Responds to service requests from police, fire, EMS, or other first responders who encounter individuals who may benefit from social services as alternative to criminal justice actions; assesses individuals for immediate safety and stabilization needs and prepares assistance plans. Assesses individuals for immediate safety and stabilization needs and tailors assistance plans to the individual’s need; coordinates with the City’s Case Manager as needed. Develops a network of working relationships with voluntary outreach teams, Designated Mental Health Professionals, Skagit County Justice Center, Skagit County Crisis Center, behavioral health treatment providers, emergency housing providers, veteran’s services, and other social service providers. Coordinates service delivery plans with Traditional Care Provider Managers, SCCJC Jail Alternatives, Skagit County Sheriff’s Office Mental Health Professionals, Community Action case workers, Community Court Coordinators, and other system providers as deemed necessary. Responds to requests for information about available services for the homeless, mentally ill, and substance abusing populations and those with other human and social service needs. makes referrals to appropriate service providers and coordinate service delivery; assists with relocations. Provides outreach, engagement, and support to people seen on a reoccurring basis, which may require short term intensive case management; facilitates services for high-need individuals across all systems of care; consults with other agency professionals on difficult cases. Meets with and interviews individuals, families, and other care providers to assess needs and eligibility of services; serves as a liaison between contact, caregivers, and service providers. Assists the target population served with obtaining basic resources such as shelter, food, medical services, behavioral health treatment, and other social and human services as needed. Develops and recommends procedures for identifying and screening people with social service needs. Establishes and administers tracking systems for the target population and service providers; studies and analyzes program participation; collects and prepares data for outcome summaries. Prepares correspondence, records, and reports related to social services activities. Develops, recommends, plans, and organizes programs, policies, procedures, and projects that will assist in efficiently addressing the human and social service needs of the target population. Provides training to Officers and other first responders related to social service resources. May attend and testify at court hearings and other legal proceedings. Performs related duties as assigned. Additional Essential Functions for Outreach Specialist MSW Complete mental health assessments when applicable to facilitate client referral and/or enrollment in treatment. Construct court affidavits for involuntary related client holds and when appropriate provide the court professional opinions regarding observed behavior that may be useful in weighting against historical, provider treatment plans diagnosis. Assist police officers or Designated Crisis Responders constructing affidavits or related legal processes that are intended to restrict actions based on behavioral health circumstances. Create in-depth biopsychosocial for referral planning use, advocacy and linking to appropriate behavioral health services. Select clinical interventions/treatments/evidence-based practices as appropriate. Supervise MSW interns following the standards of each university involved as assigned by the supervisor. Qualifications MINIMUM QUALIFICATIONS Education, Training, and Experience Guidelines OUTREACH SPECIALIST Associate of Arts with five years behavioral health related experience, which includes homeless outreach; or an equivalent combination of education, training and experience. Recognized internship experience related to diagnosis and treatment of mental illness, substance abuse disorders and homelessness preferred. OUTREACH SPECIALIST - MSW Graduate degree in Social Work or closely related field Two (2) years of professional experience in counselling and treating persons under the influence of controlled substances, intoxication and/or experiencing mental illness. Knowledge, Skills and Abilities Knowledge of: Applicable local, State, and Federal laws, codes, regulations, and ordinances. General office policies, procedures, and equipment. Applicable local, State, and regional resources and programs. Customer service principles, practices, and etiquette. Records maintenance and retention policies and procedures. Behavioral health conditions. Medicaid, Medicare, and Social Security Disability Income (SSDI) guidelines. Assessment and social casework techniques. Conflict resolution principles. Principles, beliefs, and objectives for effective social service programming. De-escalation and problem-solving techniques. Interviewing and counseling practices and techniques relevant to the population served. Special needs of homeless populations. Presentation of mental illness related behaviors and appropriate clinical interventions. Skill in: Understanding and applying motivational interviewing practices. Applying assessment and social casework techniques. Maintaining accurate records and filing systems. Observing, evaluating, and interpreting behaviors. Interacting tactfully and professionally with City staff, outside agencies, and the public. Organizing and prioritizing tasks to meet deadlines. Recognizing presentation of mental illness related behaviors and determining appropriate clinical interventions. Preparing and presenting reports and making presentations to various audiences. Maintaining composure in stressful situations. Completing multiple tasks simultaneously. Typing and entering data with speed and accuracy. Preparing clear and concise communications, reports, and technical documents. Analyzing complex issues and implementing appropriate responses. Establishing and maintaining cooperative working relationships. Communicating effectively verbally and in writing. LICENSE AND CERTIFICATION REQUIREMENTS Must possess a valid Washington State driver’s license. SUDP certificate preferred. BENEFITS: Medical, Dental and Vision Insurances Life Insurance policy Employee Assistance Program Department of Retirement Systems Retirement Plan Paid vacation, holidays and sick leave Gym Membership reimbursement Deferred Compensation (voluntary) APPLICATION PROCESS: Interested applicants must submit cover letter and resume with their application. The entire application process will include: A written take home Assessment Oral Board Assessment Background Check Polygraph Exam Psychological Exam Medical Exam For additional information, or a complete job description, please visit https://secure.neogov.com/v4/ui/classspec The City of Mount Vernon provides and enforces a drug free workplace and maintains a smoke free work environment. The City of Mount Vernon is an Equal Opportunity Employer. Medical, Dental and Vision Insurances Life Insurance policy Employee Assistance Program Department of Retirement Systems Retirement Plan Paid vacation, holidays and sick leave Gym Membership reimbursement Deferred Compensation Match (0.5%) Closing Date/Time: 6/30/2024 11:59 PM Pacific
Jun 08, 2024
Full Time
Summary Did you start your career wanting to make the world a better place? Is helping with the social justice needs of your community what motivates you ? We are seeking candidates who want to actively disrupt the behavioral health status quo by unabashedly developing and executing new ideas and practices for the citizens of Mount Vernon who are without homes; working side by side with Officers from the Mount Vernon Police Department to help our most vulnerable citizens achieve their goals. Communities across the state have asked for law enforcement agencies to help their citizens in new and different ways. The Mount Vernon Police Department has been doing that for five years and we’re ready to expand! We are actively recruiting for an Outreach Specialist. Applicants that hold an MSW will perform additional duties as outlined below under Additional Functions for Outreach Specialist MSW . Salary: Outreach Specialist $5,212 - $6,859 Outreach Specialist-MSW $5,863 - $6,859 JOB SUMMARY: A non-uniformed, non-sworn employee performing professional, social work functions. The Outreach Specialist responds to people with mental and/or substance use disorders, behavioral, housing, financial and other social service needs. Duties include considerable public contact and are intended to bridge the gap between law enforcement and/or emergency medical response and the social needs of people within this population. Work hours include variable shifts including nights, weekends and holidays. Under supervision of the Outreach Supervisor, the Outreach Specialist engages with and assists the population of Mount Vernon struggling with homelessness, substance abuse, mental illness, and other social service needs. Essential Functions Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILL USTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following : Works primarily with individuals who are generally self-sufficient however reticent to engage in services or are extremely reticent due to untreated behavioral health issues. Provides first response to 9-1-1 police or fire/medical service calls where behavioral health or substance abuse appear the underlying factors and circumstances involving imminent risk of harm to others is not apparent. Engages individuals that are displaying behavioral health conditions and intoxicated or under the influence of controlled substances; makes referrals to appropriate service providers and coordinates service delivery. Responds to service requests from police, fire, EMS, or other first responders who encounter individuals who may benefit from social services as alternative to criminal justice actions; assesses individuals for immediate safety and stabilization needs and prepares assistance plans. Assesses individuals for immediate safety and stabilization needs and tailors assistance plans to the individual’s need; coordinates with the City’s Case Manager as needed. Develops a network of working relationships with voluntary outreach teams, Designated Mental Health Professionals, Skagit County Justice Center, Skagit County Crisis Center, behavioral health treatment providers, emergency housing providers, veteran’s services, and other social service providers. Coordinates service delivery plans with Traditional Care Provider Managers, SCCJC Jail Alternatives, Skagit County Sheriff’s Office Mental Health Professionals, Community Action case workers, Community Court Coordinators, and other system providers as deemed necessary. Responds to requests for information about available services for the homeless, mentally ill, and substance abusing populations and those with other human and social service needs. makes referrals to appropriate service providers and coordinate service delivery; assists with relocations. Provides outreach, engagement, and support to people seen on a reoccurring basis, which may require short term intensive case management; facilitates services for high-need individuals across all systems of care; consults with other agency professionals on difficult cases. Meets with and interviews individuals, families, and other care providers to assess needs and eligibility of services; serves as a liaison between contact, caregivers, and service providers. Assists the target population served with obtaining basic resources such as shelter, food, medical services, behavioral health treatment, and other social and human services as needed. Develops and recommends procedures for identifying and screening people with social service needs. Establishes and administers tracking systems for the target population and service providers; studies and analyzes program participation; collects and prepares data for outcome summaries. Prepares correspondence, records, and reports related to social services activities. Develops, recommends, plans, and organizes programs, policies, procedures, and projects that will assist in efficiently addressing the human and social service needs of the target population. Provides training to Officers and other first responders related to social service resources. May attend and testify at court hearings and other legal proceedings. Performs related duties as assigned. Additional Essential Functions for Outreach Specialist MSW Complete mental health assessments when applicable to facilitate client referral and/or enrollment in treatment. Construct court affidavits for involuntary related client holds and when appropriate provide the court professional opinions regarding observed behavior that may be useful in weighting against historical, provider treatment plans diagnosis. Assist police officers or Designated Crisis Responders constructing affidavits or related legal processes that are intended to restrict actions based on behavioral health circumstances. Create in-depth biopsychosocial for referral planning use, advocacy and linking to appropriate behavioral health services. Select clinical interventions/treatments/evidence-based practices as appropriate. Supervise MSW interns following the standards of each university involved as assigned by the supervisor. Qualifications MINIMUM QUALIFICATIONS Education, Training, and Experience Guidelines OUTREACH SPECIALIST Associate of Arts with five years behavioral health related experience, which includes homeless outreach; or an equivalent combination of education, training and experience. Recognized internship experience related to diagnosis and treatment of mental illness, substance abuse disorders and homelessness preferred. OUTREACH SPECIALIST - MSW Graduate degree in Social Work or closely related field Two (2) years of professional experience in counselling and treating persons under the influence of controlled substances, intoxication and/or experiencing mental illness. Knowledge, Skills and Abilities Knowledge of: Applicable local, State, and Federal laws, codes, regulations, and ordinances. General office policies, procedures, and equipment. Applicable local, State, and regional resources and programs. Customer service principles, practices, and etiquette. Records maintenance and retention policies and procedures. Behavioral health conditions. Medicaid, Medicare, and Social Security Disability Income (SSDI) guidelines. Assessment and social casework techniques. Conflict resolution principles. Principles, beliefs, and objectives for effective social service programming. De-escalation and problem-solving techniques. Interviewing and counseling practices and techniques relevant to the population served. Special needs of homeless populations. Presentation of mental illness related behaviors and appropriate clinical interventions. Skill in: Understanding and applying motivational interviewing practices. Applying assessment and social casework techniques. Maintaining accurate records and filing systems. Observing, evaluating, and interpreting behaviors. Interacting tactfully and professionally with City staff, outside agencies, and the public. Organizing and prioritizing tasks to meet deadlines. Recognizing presentation of mental illness related behaviors and determining appropriate clinical interventions. Preparing and presenting reports and making presentations to various audiences. Maintaining composure in stressful situations. Completing multiple tasks simultaneously. Typing and entering data with speed and accuracy. Preparing clear and concise communications, reports, and technical documents. Analyzing complex issues and implementing appropriate responses. Establishing and maintaining cooperative working relationships. Communicating effectively verbally and in writing. LICENSE AND CERTIFICATION REQUIREMENTS Must possess a valid Washington State driver’s license. SUDP certificate preferred. BENEFITS: Medical, Dental and Vision Insurances Life Insurance policy Employee Assistance Program Department of Retirement Systems Retirement Plan Paid vacation, holidays and sick leave Gym Membership reimbursement Deferred Compensation (voluntary) APPLICATION PROCESS: Interested applicants must submit cover letter and resume with their application. The entire application process will include: A written take home Assessment Oral Board Assessment Background Check Polygraph Exam Psychological Exam Medical Exam For additional information, or a complete job description, please visit https://secure.neogov.com/v4/ui/classspec The City of Mount Vernon provides and enforces a drug free workplace and maintains a smoke free work environment. The City of Mount Vernon is an Equal Opportunity Employer. Medical, Dental and Vision Insurances Life Insurance policy Employee Assistance Program Department of Retirement Systems Retirement Plan Paid vacation, holidays and sick leave Gym Membership reimbursement Deferred Compensation Match (0.5%) Closing Date/Time: 6/30/2024 11:59 PM Pacific
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Under direction of a supervisor or management, performs a variety of operational, supportive, and administrative duties within assigned division of the District Attorney’s Office; provides information and services to crime victims and witnesses; provides trial support; coordinates victim and witness court appearances; and performs related work as required. DISTINGUISHING CHARACTERISTICS District Attorney Services Specialist I This is the entry-level class for District Attorney Services Specialist series. Incumbent will process reports and documents in strict adherence to State law and Department procedures. Incumbent is expected to keep current on changes in report and document processing requirements. Incumbent will operate a Departmental case management system and related systems in strict accordance with the law. This class series requires the ability to provide appropriate information and answer basic questions from the public related to the criminal justice system, both in-person and over the telephone. District Attorney Services Specialist II This is the journey level position within the series. In addition to the above, incumbents will be assigned to more increasingly difficult tasks within the Department, including being responsive to the needs of victims of crimes, demonstrating sensitivity to and establishing rapport with victims of crime, and exhibiting emotional stability under conditions of high stress. Incumbents will be able to assist victims in recovering their personal property held in evidence, facilitate victim compensation applications, and provide court accompaniment. Incumbent is eligible for assignment to the Victim Services division, wherein Incumbent must successfully complete required trainings and must exhibit a high level of understanding of the specific duties and prohibited activities under prevailing program restrictions, including VOCA regulations, State and Federal grantor regulations, and the Penal Code. District Attorney Services Specialist III This is the advanced level position within the series. In addition to the above, responsibilities require the frequent use of initiative and independent judgment in scheduling and coordination of office activities and in dealing with sensitive assignments. Incumbents are responsible for the more complex assignments, including vertical assignments to a trial team in complex and high-profile cases, and work with greater independence from close review. Incumbents can work effectively with victims, witnesses, and prosecutors with limited supervision in more serious cases and in rapidly changing situations and circumstances. Incumbents may arrange for transportation, escort, and support for witnesses and victims during court appearances in more serious cases. District Attorney Services Specialist IV This is the senior level position within the series. In addition to the above, incumbents will work with minimal review, may be assigned to carry out special assignments in support of the assigned division, and may be part of complex multi-disciplinary teams. Incumbents may be tasked with collecting data and preparing reports for their assigned division of the Department and may act in a lead capacity by providing training and guidance to subordinates and developing and maintaining special programs. Incumbent is able to develop or advance a comprehensive crisis response and mass victimization assistance plan structured to identify and respond to victim needs such as: safety, food, shelter, and immediate services in the aftermath of a crime-related mass victimization or terrorism incident. Example of Duties (Duties vary depending on assignment) Operates Departmental case management system and related systems in strict accordance with the law. Operates a word processor, email, or other system for required public, Departmental, and external agency communications. Attends court and accompanies victims and witnesses to court as directed. Trains or assists in training of personnel. Prepares, maintains, and tracks proper flow of information, documents, and forms. Performs various operational duties, such as answering phones, processing mail, maintaining supplies, transcribing, typing, filing, etc. Ensures proper tracking, and prepares and processes property release forms, and assists victims in recovering personal property held in evidence. Prepares applications for victim compensation by obtaining necessary information and documents, completing and submitting claims to State Victims Compensation Board. Obtain necessary information from victims, witnesses, and others through interview and observation for matters including preparation and coordination of court appearances. Ensures accurate and timely documentation of case activities; provides victims, witnesses, and others with information, education regarding the criminal justice system. Reviews reports from law enforcement agencies and contacts victims or witnesses as directed; accurately and timely documenting contact; maintaining contact as directed. Responds to crime scenes, once deemed secure, as directed, to offer victim assistance or provide services. Performs outreach services to victims; make presentations and provide victim centered training to partner agencies, make public presentations and conduct publicity. If assigned to Victim Services division, prepares functional time sheets and record keeping to ensure compliance with prevailing program restrictions. Minimum Qualifications Knowledge of: District Attorney Services Specialist I/II/III/IV General principals of criminal law and procedures including a basic knowledge of the laws on discovery and evidence; operations, procedures, specific rules, and professional standards of the Department; effective crime victim and witness communication techniques, modern methods to maintain contact with victims and witnesses, applicable legal procedures, rules of confidentiality, and community resources for crime victims; modern office methods and practices including common software and web based applications; business English, including vocabulary, correct grammatical usage and punctuation; modem filing methods; common office machines and their operation, including use of personal computers. Ability To: District Attorney Services Specialist I/II/III/IV Understand and apply established program guidelines; effectively communicate both orally and in writing in routine and high pressure situations; prepare, maintain, and review documents, records and reports with accuracy and in an organized manner; maintain a high degree of maturity, integrity, loyalty, accountability, sound judgment, and confidentiality; establish and maintain professional and effective working relationships with those contacted in the course of work including co-workers, court personnel, law enforcement, crime victims and witnesses, and the public; assist in the developing and implementing of goals, objectives, work sites, policies, procedures, and work standards; evaluate situations accurately and adopt or recommend solutions; carry out complex oral and written directions; read and understand legal forms; read, understand and apply legislative and administrative laws, codes and regulations as directed; and type accurately at a net rate of 60 words per minute. EDUCATION AND EXPERIENCE Any combination of training, experience and education, which would provide the required knowledge, skills and abilities, is qualifying. A typical way to obtain the required knowledge and abilities would be: District Attorney Services Specialist I Equivalent to graduation from high school supplemented by college-level course work in administration or technical subjects related to the area in which assigned and two (2) years of responsible office administrative support experience. District Attorney Services Specialist II One year of experience in a position comparable to a District Attorney Services Specialist I. In addition, candidates must demonstrate competency in technical work. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of Victim Advocate training required within one year of appointment. District Attorney Services Specialist III Three years of experience in a position comparable to a District Attorney Services Specialist II. In addition, candidates must demonstrate proficiency in basic law enforcement and court procedures and in assisting victims and witnesses of crime. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Successful completion of advanced Victim Advocate training required within one year of appointment. District Attorney Services Specialist IV Five years of experience in a position comparable to a District Attorney Services Specialist III. In addition, candidates must demonstrate proficiency in court and evidence tracking procedures, demonstrate the ability to communicate and support victims and witnesses of crime in sensitive cases, and be able to understand legislative and administrative laws, codes and regulations as directed. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Special Requirements Possession of an appropriate California driver’s license issued by the State Department of Motor Vehicles. Must pass the California State Department of Justice Criminal History Background check. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Position Description Under direction of a supervisor or management, performs a variety of operational, supportive, and administrative duties within assigned division of the District Attorney’s Office; provides information and services to crime victims and witnesses; provides trial support; coordinates victim and witness court appearances; and performs related work as required. DISTINGUISHING CHARACTERISTICS District Attorney Services Specialist I This is the entry-level class for District Attorney Services Specialist series. Incumbent will process reports and documents in strict adherence to State law and Department procedures. Incumbent is expected to keep current on changes in report and document processing requirements. Incumbent will operate a Departmental case management system and related systems in strict accordance with the law. This class series requires the ability to provide appropriate information and answer basic questions from the public related to the criminal justice system, both in-person and over the telephone. District Attorney Services Specialist II This is the journey level position within the series. In addition to the above, incumbents will be assigned to more increasingly difficult tasks within the Department, including being responsive to the needs of victims of crimes, demonstrating sensitivity to and establishing rapport with victims of crime, and exhibiting emotional stability under conditions of high stress. Incumbents will be able to assist victims in recovering their personal property held in evidence, facilitate victim compensation applications, and provide court accompaniment. Incumbent is eligible for assignment to the Victim Services division, wherein Incumbent must successfully complete required trainings and must exhibit a high level of understanding of the specific duties and prohibited activities under prevailing program restrictions, including VOCA regulations, State and Federal grantor regulations, and the Penal Code. District Attorney Services Specialist III This is the advanced level position within the series. In addition to the above, responsibilities require the frequent use of initiative and independent judgment in scheduling and coordination of office activities and in dealing with sensitive assignments. Incumbents are responsible for the more complex assignments, including vertical assignments to a trial team in complex and high-profile cases, and work with greater independence from close review. Incumbents can work effectively with victims, witnesses, and prosecutors with limited supervision in more serious cases and in rapidly changing situations and circumstances. Incumbents may arrange for transportation, escort, and support for witnesses and victims during court appearances in more serious cases. District Attorney Services Specialist IV This is the senior level position within the series. In addition to the above, incumbents will work with minimal review, may be assigned to carry out special assignments in support of the assigned division, and may be part of complex multi-disciplinary teams. Incumbents may be tasked with collecting data and preparing reports for their assigned division of the Department and may act in a lead capacity by providing training and guidance to subordinates and developing and maintaining special programs. Incumbent is able to develop or advance a comprehensive crisis response and mass victimization assistance plan structured to identify and respond to victim needs such as: safety, food, shelter, and immediate services in the aftermath of a crime-related mass victimization or terrorism incident. Example of Duties (Duties vary depending on assignment) Operates Departmental case management system and related systems in strict accordance with the law. Operates a word processor, email, or other system for required public, Departmental, and external agency communications. Attends court and accompanies victims and witnesses to court as directed. Trains or assists in training of personnel. Prepares, maintains, and tracks proper flow of information, documents, and forms. Performs various operational duties, such as answering phones, processing mail, maintaining supplies, transcribing, typing, filing, etc. Ensures proper tracking, and prepares and processes property release forms, and assists victims in recovering personal property held in evidence. Prepares applications for victim compensation by obtaining necessary information and documents, completing and submitting claims to State Victims Compensation Board. Obtain necessary information from victims, witnesses, and others through interview and observation for matters including preparation and coordination of court appearances. Ensures accurate and timely documentation of case activities; provides victims, witnesses, and others with information, education regarding the criminal justice system. Reviews reports from law enforcement agencies and contacts victims or witnesses as directed; accurately and timely documenting contact; maintaining contact as directed. Responds to crime scenes, once deemed secure, as directed, to offer victim assistance or provide services. Performs outreach services to victims; make presentations and provide victim centered training to partner agencies, make public presentations and conduct publicity. If assigned to Victim Services division, prepares functional time sheets and record keeping to ensure compliance with prevailing program restrictions. Minimum Qualifications Knowledge of: District Attorney Services Specialist I/II/III/IV General principals of criminal law and procedures including a basic knowledge of the laws on discovery and evidence; operations, procedures, specific rules, and professional standards of the Department; effective crime victim and witness communication techniques, modern methods to maintain contact with victims and witnesses, applicable legal procedures, rules of confidentiality, and community resources for crime victims; modern office methods and practices including common software and web based applications; business English, including vocabulary, correct grammatical usage and punctuation; modem filing methods; common office machines and their operation, including use of personal computers. Ability To: District Attorney Services Specialist I/II/III/IV Understand and apply established program guidelines; effectively communicate both orally and in writing in routine and high pressure situations; prepare, maintain, and review documents, records and reports with accuracy and in an organized manner; maintain a high degree of maturity, integrity, loyalty, accountability, sound judgment, and confidentiality; establish and maintain professional and effective working relationships with those contacted in the course of work including co-workers, court personnel, law enforcement, crime victims and witnesses, and the public; assist in the developing and implementing of goals, objectives, work sites, policies, procedures, and work standards; evaluate situations accurately and adopt or recommend solutions; carry out complex oral and written directions; read and understand legal forms; read, understand and apply legislative and administrative laws, codes and regulations as directed; and type accurately at a net rate of 60 words per minute. EDUCATION AND EXPERIENCE Any combination of training, experience and education, which would provide the required knowledge, skills and abilities, is qualifying. A typical way to obtain the required knowledge and abilities would be: District Attorney Services Specialist I Equivalent to graduation from high school supplemented by college-level course work in administration or technical subjects related to the area in which assigned and two (2) years of responsible office administrative support experience. District Attorney Services Specialist II One year of experience in a position comparable to a District Attorney Services Specialist I. In addition, candidates must demonstrate competency in technical work. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of Victim Advocate training required within one year of appointment. District Attorney Services Specialist III Three years of experience in a position comparable to a District Attorney Services Specialist II. In addition, candidates must demonstrate proficiency in basic law enforcement and court procedures and in assisting victims and witnesses of crime. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Successful completion of advanced Victim Advocate training required within one year of appointment. District Attorney Services Specialist IV Five years of experience in a position comparable to a District Attorney Services Specialist III. In addition, candidates must demonstrate proficiency in court and evidence tracking procedures, demonstrate the ability to communicate and support victims and witnesses of crime in sensitive cases, and be able to understand legislative and administrative laws, codes and regulations as directed. A Bachelor’s degree in criminal justice or related field can substitute for up to two (2) years of position specific experience. Successful completion of a POST approved law enforcement academy can substitute one (1) year of position specific experience. Special Requirements Possession of an appropriate California driver’s license issued by the State Department of Motor Vehicles. Must pass the California State Department of Justice Criminal History Background check. Bargaining Unit 10 - Calaveras County Public Service Employees Association For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Uniform Allowance: $650.04 per calendar year for specific positionssplit into monthly payments.Payments will be made monthly on the second pay check. Qualifying Classifications : Crime Scene Specialist/Property Room Manager, Deputy Probation Officer I/II/III, Correctional Cook I/II, Correctional Technician, Correctional Officer, Correctional Corporal, Correctional Sergeant, Dispatcher Clerk, Sr. Dispatcher, and Animal Control Officer I/II/III. The County shall pay a two hundred dollar and four cent ($200.04) per calendar year uniform maintenance allowance to Animal Shelter Assistant. Uniform Allowance(Shirt): $200.04 per calendar year split into monthly payments. Qualifying Classifications : Animal Shelter Assistant Professional Time Off : 80 hours annually, prorated to 40 hours if hired after July 1st. Qualifying Classifications : Deputy District Attorney I/II/III/IV Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$50 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from arepresentative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHEILD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. ??????? SAFETY CalPERS: for Correctional Officer, Correctional Corporal, Correctional Sergeant and Deputy Probation Officer I/II/III. CLASSIC MEMBERS: 3% at 50 PEPRA MEMBERS: 2.7% at 57 Additional Retirement Plan: The County offers a 457(b) Government plan. Employees can contribute to this deferred compensation plan ( Pre-Tax ).The County currently utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Department of Child Support Services has requested a department promotional certification to fill a Child Support Specialist III position. Only qualified permanent and/or probationary Child Support Services employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list. The Civil Service title of this position is Child Support Officer III. As the lead Child Support Specialist you will train and mentor Child Support Specialist I and II's. You will participate in policy and procedural change, implement process improvement, and participate in performance improvement. Additional responsibilities will include: Processing legal documents and payments Preparing forms, letters, and other correspondence Attending court with attorneys Providing excellent customer service to case participants and stakeholders by resolving issues as they arise Interviewing case participants Creating written procedures and implementing process improvements The ideal candidate for this position, will possess: Excellent organizational skills Strong attention to detail Proficiency in Microsoft Office and Adobe Effective communication skills both written and verbal The proven ability to gather and analyze data and create reports The ability to remain calm to assist individuals who may be uncooperative, confused, and/or frustrated APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Academic course work which relates to the knowledge and abilities listed. Normally, this includes courses in investigation, interviewing, paralegal or legal assistant and social and behavioral sciences. Experience: Experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, one year of full-time experience as a Child Support Officer II with Sonoma County or equivalent position in another county would provide such opportunity. License: Possession of a valid driver's license at the appropriate level, including necessary endorsements as required by the State of California to perform the essential job functions of the position. Special Qualifications: The ability to speak, read and write Spanish fluently may be required for certain job assignments. Knowledge, Skills, and Abilities Considerable knowledge of: government codes and established policies, procedures and regulations which pertain to the collection and enforcement of child support payments; child support collection procedures and methods of collecting and adjusting delinquent accounts; legal terminology; legal forms and documents used to enforce support; methods and techniques used to effectively locate non-custodial parents, relatives and related persons; interviewing principles and techniques used for obtaining factual information; financial record keeping procedures; modern office practices and procedures; information systems used in the establishment and enforcement of child support laws. Working knowledge of: procedures, laws, and methods related specialized child support programs, activities and collection methods such as establishing and enforcing interstate and international child support cases, filing, negotiating and releasing liens; tax intercepts; driver=s license suspension, and related programs; community services and resources of use to case participants. Ability to: apply federal, state or local laws, ordinances, codes, procedures and rules in order to secure current and delinquent child support payments and establish paternity; effectively interview individuals in order to secure information required to collect support payments; explain legal rights, alternatives, and implications of chosen action to affected parties; be sensitive to the needs, attitudes and problems of clients from a variety of socio-economic backgrounds; understand and use a variety of specialized child support collection methods; resolve formal and informal complaints and problems including credit reporting disputes, problems with tax intercepts, driver's license suspensions, and other issues; effectively use computer and other resources to prepare and manage cases; effectively locate individuals, assets and court orders for support; investigate formal complaints; research information on the whereabouts of non-custodial parents; make logical determinations from financial statements on the amount of child support payments; monitor child support payment records to ensure compliance with court orders; evaluate case records and prepare cases for civil or criminal action; prepare appropriate legal documents; recognize and report suspected child abuse and possible welfare fraud; conduct Orders of Examination; prepare correspondence and convey facts and information; provide information and referral to case participants about appropriate community services and resources; establish and maintain effective working relationships with case participants, co-workers, and public and private agency personnel; develop and implement procedures for new and existing program activities; make presentations to staff and the public verbally and in writing to explain policies, procedures and case management techniques; train, mentor and advise other staff in the processes and procedures used to perform child support case work; extract pertinent information from records and memoranda; deal with stressful situations and hostile clients; perform arithmetic calculations; effectively use electronic information systems equipment; analyze and interpret electronic information system data. Some case assignments require the ability to : learn and apply specialized federal child support laws and procedures, such as UIFSA, URESA, FFCCSOA, and PRWORA, as they apply to interstate and international cases; the child support laws, ordinances, codes, procedures and rules from other states and countries; and the more complex accounting processes as they deal with diverse interest issues of other states and countries. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: CA HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 6/24/2024 11:59 PM Pacific
Jun 14, 2024
Full Time
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Department of Child Support Services has requested a department promotional certification to fill a Child Support Specialist III position. Only qualified permanent and/or probationary Child Support Services employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list. The Civil Service title of this position is Child Support Officer III. As the lead Child Support Specialist you will train and mentor Child Support Specialist I and II's. You will participate in policy and procedural change, implement process improvement, and participate in performance improvement. Additional responsibilities will include: Processing legal documents and payments Preparing forms, letters, and other correspondence Attending court with attorneys Providing excellent customer service to case participants and stakeholders by resolving issues as they arise Interviewing case participants Creating written procedures and implementing process improvements The ideal candidate for this position, will possess: Excellent organizational skills Strong attention to detail Proficiency in Microsoft Office and Adobe Effective communication skills both written and verbal The proven ability to gather and analyze data and create reports The ability to remain calm to assist individuals who may be uncooperative, confused, and/or frustrated APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education: Academic course work which relates to the knowledge and abilities listed. Normally, this includes courses in investigation, interviewing, paralegal or legal assistant and social and behavioral sciences. Experience: Experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, one year of full-time experience as a Child Support Officer II with Sonoma County or equivalent position in another county would provide such opportunity. License: Possession of a valid driver's license at the appropriate level, including necessary endorsements as required by the State of California to perform the essential job functions of the position. Special Qualifications: The ability to speak, read and write Spanish fluently may be required for certain job assignments. Knowledge, Skills, and Abilities Considerable knowledge of: government codes and established policies, procedures and regulations which pertain to the collection and enforcement of child support payments; child support collection procedures and methods of collecting and adjusting delinquent accounts; legal terminology; legal forms and documents used to enforce support; methods and techniques used to effectively locate non-custodial parents, relatives and related persons; interviewing principles and techniques used for obtaining factual information; financial record keeping procedures; modern office practices and procedures; information systems used in the establishment and enforcement of child support laws. Working knowledge of: procedures, laws, and methods related specialized child support programs, activities and collection methods such as establishing and enforcing interstate and international child support cases, filing, negotiating and releasing liens; tax intercepts; driver=s license suspension, and related programs; community services and resources of use to case participants. Ability to: apply federal, state or local laws, ordinances, codes, procedures and rules in order to secure current and delinquent child support payments and establish paternity; effectively interview individuals in order to secure information required to collect support payments; explain legal rights, alternatives, and implications of chosen action to affected parties; be sensitive to the needs, attitudes and problems of clients from a variety of socio-economic backgrounds; understand and use a variety of specialized child support collection methods; resolve formal and informal complaints and problems including credit reporting disputes, problems with tax intercepts, driver's license suspensions, and other issues; effectively use computer and other resources to prepare and manage cases; effectively locate individuals, assets and court orders for support; investigate formal complaints; research information on the whereabouts of non-custodial parents; make logical determinations from financial statements on the amount of child support payments; monitor child support payment records to ensure compliance with court orders; evaluate case records and prepare cases for civil or criminal action; prepare appropriate legal documents; recognize and report suspected child abuse and possible welfare fraud; conduct Orders of Examination; prepare correspondence and convey facts and information; provide information and referral to case participants about appropriate community services and resources; establish and maintain effective working relationships with case participants, co-workers, and public and private agency personnel; develop and implement procedures for new and existing program activities; make presentations to staff and the public verbally and in writing to explain policies, procedures and case management techniques; train, mentor and advise other staff in the processes and procedures used to perform child support case work; extract pertinent information from records and memoranda; deal with stressful situations and hostile clients; perform arithmetic calculations; effectively use electronic information systems equipment; analyze and interpret electronic information system data. Some case assignments require the ability to : learn and apply specialized federal child support laws and procedures, such as UIFSA, URESA, FFCCSOA, and PRWORA, as they apply to interstate and international cases; the child support laws, ordinances, codes, procedures and rules from other states and countries; and the more complex accounting processes as they deal with diverse interest issues of other states and countries. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: CA HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 6/24/2024 11:59 PM Pacific
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! Level 1 - $3,960.24 - $4,814.58/month Level 2 - $4,357.00 - $5,294.82/month This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/18/24, 7/16/24 (final) The Contract Services Specialist (Levels I/II) works in a centralized procurement function within a department or division and performs paraprofessional tasks involved with procurement of a wide variety of commodities and services on behalf of others. Incumbents in this class spend 75% of the time making purchases using decentralized procurement methods. Contract Services Specialist (Levels I/II) serves as the paraprofessional class for the Contract Services Officer series. It is a single class with two salary levels. The level at which the initial appointment is made and when advancement occurs are at the discretion of the appointing authority. Incumbents may advance from Level I to Level II provided that they have demonstrated the ability to perform the responsibilities required at the higher performance level. Examples of Knowledge and Abilities Knowledge of Principles, methods, and practices of large volume purchasing and procurement of services, supplies, parts and equipment Business administration principles Public relations techniques Common purchasing and legal terminology Sources for supplying a wide variety of services, supplies, parts and equipment Record keeping and reporting procedures Common word processing and spreadsheet software used on personal computers Factors and computation involved in determining costs/savings of large volume purchasing General laws and regulations applicable to bidding procedures and purchasing operations Materials, supplies, and equipment typically used in government operations and the sources for such products Contract and market research techniques Ability to Understand and interpret oral and written policies, procedures, and regulations Understand and follow County, District, and departmental purchasing procedures Set priorities for work while using a computerized procurement system Establish and maintain effective working relationships with customers, vendors and others as necessitated by work assignments Observe, identify and resolve problems within assigned work Communicate clearly and concisely both orally and in writing with vendors and other personnel Use a variety of common and specialized directories, catalogues, and manuals to locate and order services, supplies, parts and equipment Serve as liaison between department personnel and vendors Properly interpret, explain, and make decisions involving policies, procedures, and regulations Analyze data and drawing sound conclusions Exercise discretion and initiative in compiling and selecting appropriate data to make independent decisions Deal with professional salespeople, vendors, County employees, and other personnel tactfully but authoritatively Prepare comprehensive, clear, and concise reports Provide work direction to technical and clerical staff performing purchasing duties Assist in training and evaluating technical and clerical staff performing purchasing duties Employment Qualifications Minimum Qualifications Either: 1. An AA/AS Degree or higher (or equivalent units) in Business Administration, Purchasing, Materials Management, Marketing, Economics or another field that is closely related to the intent and duties of this class. Or: 2. One year of full-time paid experience performing duties involving one or more tasks in the procurement cycle process which would include the acquisition of materials by requisition through a central procurement organization, goods receipts, or working in direct support of professional contracting officers or direct sales. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Driver's License: A valid California Driver's License, Class C or higher is required prior to appointment to this class. Failure to maintain the appropriate California Driver's License may constitute cause for termination from the class in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Criminal History and Background Check: There is a need for a criminal history and background check for positions in this class. The County may access criminal history information on all candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and applicable federal and state law. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on candidates prior to appointment to some positions within this class. The background check may include personal and professional reference checks, credit history check, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Physical Requirements: Incumbents need to possess sufficient eye-hand coordination to operate a computer, keyboard, fax machine, copier, and other office related equipment Frequently sit for prolonged periods of time Input data into computer or calculator for prolonged periods of time Hear and speak to vendors, purchasing staff and other personnel on the telephone and in person Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/16/2024 5:00 PM Pacific
Jun 05, 2024
The Position Come join one of Forbes Magazine's Best Employers! Level 1 - $3,960.24 - $4,814.58/month Level 2 - $4,357.00 - $5,294.82/month This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/18/24, 7/16/24 (final) The Contract Services Specialist (Levels I/II) works in a centralized procurement function within a department or division and performs paraprofessional tasks involved with procurement of a wide variety of commodities and services on behalf of others. Incumbents in this class spend 75% of the time making purchases using decentralized procurement methods. Contract Services Specialist (Levels I/II) serves as the paraprofessional class for the Contract Services Officer series. It is a single class with two salary levels. The level at which the initial appointment is made and when advancement occurs are at the discretion of the appointing authority. Incumbents may advance from Level I to Level II provided that they have demonstrated the ability to perform the responsibilities required at the higher performance level. Examples of Knowledge and Abilities Knowledge of Principles, methods, and practices of large volume purchasing and procurement of services, supplies, parts and equipment Business administration principles Public relations techniques Common purchasing and legal terminology Sources for supplying a wide variety of services, supplies, parts and equipment Record keeping and reporting procedures Common word processing and spreadsheet software used on personal computers Factors and computation involved in determining costs/savings of large volume purchasing General laws and regulations applicable to bidding procedures and purchasing operations Materials, supplies, and equipment typically used in government operations and the sources for such products Contract and market research techniques Ability to Understand and interpret oral and written policies, procedures, and regulations Understand and follow County, District, and departmental purchasing procedures Set priorities for work while using a computerized procurement system Establish and maintain effective working relationships with customers, vendors and others as necessitated by work assignments Observe, identify and resolve problems within assigned work Communicate clearly and concisely both orally and in writing with vendors and other personnel Use a variety of common and specialized directories, catalogues, and manuals to locate and order services, supplies, parts and equipment Serve as liaison between department personnel and vendors Properly interpret, explain, and make decisions involving policies, procedures, and regulations Analyze data and drawing sound conclusions Exercise discretion and initiative in compiling and selecting appropriate data to make independent decisions Deal with professional salespeople, vendors, County employees, and other personnel tactfully but authoritatively Prepare comprehensive, clear, and concise reports Provide work direction to technical and clerical staff performing purchasing duties Assist in training and evaluating technical and clerical staff performing purchasing duties Employment Qualifications Minimum Qualifications Either: 1. An AA/AS Degree or higher (or equivalent units) in Business Administration, Purchasing, Materials Management, Marketing, Economics or another field that is closely related to the intent and duties of this class. Or: 2. One year of full-time paid experience performing duties involving one or more tasks in the procurement cycle process which would include the acquisition of materials by requisition through a central procurement organization, goods receipts, or working in direct support of professional contracting officers or direct sales. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Driver's License: A valid California Driver's License, Class C or higher is required prior to appointment to this class. Failure to maintain the appropriate California Driver's License may constitute cause for termination from the class in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Criminal History and Background Check: There is a need for a criminal history and background check for positions in this class. The County may access criminal history information on all candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and applicable federal and state law. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on candidates prior to appointment to some positions within this class. The background check may include personal and professional reference checks, credit history check, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Physical Requirements: Incumbents need to possess sufficient eye-hand coordination to operate a computer, keyboard, fax machine, copier, and other office related equipment Frequently sit for prolonged periods of time Input data into computer or calculator for prolonged periods of time Hear and speak to vendors, purchasing staff and other personnel on the telephone and in person Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/16/2024 5:00 PM Pacific
County of Mendocino, CA
Ukiah, California, United States
The Position The current vacancies are in Ukiah and Fort Bragg, CA. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions throughout the County, should they occur. Under close supervision, Eligibility Specialist I determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; processes casework through automated systems; makes appropriate referrals for health, social, and/or employment services; and performs related work as required. Eligibility Specialists are expected to handle a high volume of deadline driven tasks, and have the ability to prioritize, plan and project their work, while remaining flexible to changing priorities. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications D uties may include but are not limited to the following: Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services. Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs. Reconciles data through multiple data systems, ensuring all data is matched. Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various public assistance programs and services. Ensures accuracy and completion of application and declaration forms. Resolves discrepancies by securing documentation, medical records, and confirmation from other agencies. Initiates a total-household assistance case. Enters and retrieves numerical and narrative data, and issues benefits from an automated computer system. Determines the level of benefits to which the client is entitled by making complex mathematical computations and/or complex computer entries. Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determinations. Explains a variety of health insurance plan options, costs and individual plan features. Monitors ongoing eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes. Determines need for additional services and makes referrals as needed for employment and other services to outside agencies; and directs clients accordingly. Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy. Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format. Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and design. Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality. Responds to questions and complaints of clients in person, by telephone, mail and/or email communication. Provides pertinent forms and pamphlets to clients as required. Identifies suspected fraud and makes referrals for investigation. Makes referrals to social service workers as needed. Participates in special projects, studies, work assignments, meetings, conferences and committees. Performs related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: Pattern 1: Two (2) years of full-time experience performing clerical and/or customer service duties that include, but not limited to, data entry, filing, reception, public contact, interviewing, math computation, completion of complex forms, or eliciting information from the public; OR Pattern 2: One (1) year of full-time experience determining eligibility for loans, financial assistance, unemployment, veterans benefits, health programs, or other benefits; OR Pattern 3: Successful completion of sixty (60) semester or ninety (90) quarter units in any field from an accredited college or university. Substitution: Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience, fifteen (15) semester or twenty-two and a half (22.5) quarter units may be substituted for six months of the required experience. (Example: 15/22.5 units = 6 months 30/45 units = 1 year 45/67.5 units = 1 ½ years) Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills. Licenses and Certifications: Valid Driver's License Knowledge, Skills, and Abilities Knowledge of : General goals and purpose of public social services programs. Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques. Methods and techniques of conducting an investigative interview and information gathering. Modern office practices, methods, and procedures. Computer software programs to conduct research, assess information and/or prepare documentation. Record keeping practices and procedures. Principles of mathematical calculations. Intricacies of health insurance plans and medical health plan options and associated terminology. Principles and practices of effective customer service. Cultural and human behavior, including knowledge of self, to interact effectively with clients and staff. Structure and content for the English language including the meaning and spelling of words, rules of composition and grammar. Modern equipment and communication tools used for business functions and program, project and task coordination. Skill in: Analyze and interpret written, numerical, and verbal data from various sources. Enter and maintain data accurately and timely into a computerized system. Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Prepare clear, concise, and accurate records and reports. Communicate clearly and concisely, both orally and in writing, using appropriate grammar and syntax. Interact with people in a courteous manner in person, on the telephone, by mail or e-mail communication. Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate. Establish and maintain cooperative working relationships with the public and staff. Mental and Physical Abilities: Apply the policies, procedures, and programs of the County Social Services branch. Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs. Organize work, set priorities, meet critical deadlines and follow up on assignments. Evaluate and make appropriate recommendations and corrections on selected cases. Identify available resources, and communicate with others to obtain and verify information concerning eligibility. Use fact finding techniques and perform in-depth and interactive interviewing. Determine appropriate course of action in emergency situations. Make referrals to appropriate agencies and social service programs. Detect and evaluate potential fraudulent situations. Utilize multiple electronic information, social services systems and analyze and interpret such information. Navigate through computer screens and effectively use computer systems, software applications and modern business equipment to perform a variety of work tasks. Identify when computer output is incorrect and make corrections. Process cases manually as required. Function effectively in a system with strict deadlines and constant changes. Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds. Gather, record and correctly evaluate data, income and additional necessary information required for the determination of eligibility for one or more programs. Explain health insurance plan options and plan details available to clients. Review a variety of documents to obtain needed household filing information. Explain health care reform tax credit implications to clients. Refer clients to other community services as needed. Work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion. Follow written and oral directions and instructions. While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; speak and hear; and push, pull, move or lift above and below the neck objects weighing up to 25 pounds. Selection Procedure & Other Important Information Important Application Information: It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete. Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date. Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. Application materials are the property of Mendocino County and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews. The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified. The provisions of this job bulletin do not constitute an expressed or implied contract. Examination Process: All applications and supplemental questionnaires will be reviewed with those judged most qualified progressing further in the selection process ; incomplete applications will not be considered . The examination process will consist of a rated supplemental questionnaire (weight 50%); those who receive a passing score will be invited to participate in a qualifications appraisal panel (oral exam, weight 50%). The supplemental questionnaire and oral examination will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request . Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening. This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. The County of Mendocino is an Equal Opportunity Employer This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract. SALARY Compensation is based on a five-step salary range, with annual merit-based increases within the salary range. RETIREMENT Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to: https://www.mendocinocounty.org/retirement HOLIDAYS AND PERSONAL LEAVE Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit. VACATION Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years. SICK LEAVE Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually. MEDICAL, DENTAL, VISION, AND LIFE INSURANCE The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance. HEALTH INSURANCE For the most current information regarding Health Insurance please go to: http://www.mendocinocounty.org/hr/ehb EMPLOYEE ASSISTANCE PROGRAM For the most current information regarding Employee Assistance please go to: http://www.mendocinocounty.org/hr/eap EMPLOYEE WELLNESS PROGRAM For the most current information regarding Employee Wellness please go to: http://www.mendocinocounty.org/hr/mcwow LABOR CONTRACTS For the complete list of most current labor agreements please go to: http://www.mendocinocounty.org/hr/labor Closing Date/Time: 6/23/2024 11:59 PM Pacific
Jun 01, 2024
Full Time
The Position The current vacancies are in Ukiah and Fort Bragg, CA. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions throughout the County, should they occur. Under close supervision, Eligibility Specialist I determines the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; processes casework through automated systems; makes appropriate referrals for health, social, and/or employment services; and performs related work as required. Eligibility Specialists are expected to handle a high volume of deadline driven tasks, and have the ability to prioritize, plan and project their work, while remaining flexible to changing priorities. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications D uties may include but are not limited to the following: Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services. Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs. Reconciles data through multiple data systems, ensuring all data is matched. Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various public assistance programs and services. Ensures accuracy and completion of application and declaration forms. Resolves discrepancies by securing documentation, medical records, and confirmation from other agencies. Initiates a total-household assistance case. Enters and retrieves numerical and narrative data, and issues benefits from an automated computer system. Determines the level of benefits to which the client is entitled by making complex mathematical computations and/or complex computer entries. Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determinations. Explains a variety of health insurance plan options, costs and individual plan features. Monitors ongoing eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes. Determines need for additional services and makes referrals as needed for employment and other services to outside agencies; and directs clients accordingly. Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy. Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format. Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and design. Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality. Responds to questions and complaints of clients in person, by telephone, mail and/or email communication. Provides pertinent forms and pamphlets to clients as required. Identifies suspected fraud and makes referrals for investigation. Makes referrals to social service workers as needed. Participates in special projects, studies, work assignments, meetings, conferences and committees. Performs related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: Pattern 1: Two (2) years of full-time experience performing clerical and/or customer service duties that include, but not limited to, data entry, filing, reception, public contact, interviewing, math computation, completion of complex forms, or eliciting information from the public; OR Pattern 2: One (1) year of full-time experience determining eligibility for loans, financial assistance, unemployment, veterans benefits, health programs, or other benefits; OR Pattern 3: Successful completion of sixty (60) semester or ninety (90) quarter units in any field from an accredited college or university. Substitution: Qualifying experience or education may be combined in order to meet the above requirements. When combining education and experience, fifteen (15) semester or twenty-two and a half (22.5) quarter units may be substituted for six months of the required experience. (Example: 15/22.5 units = 6 months 30/45 units = 1 year 45/67.5 units = 1 ½ years) Some positions may require possession of special language and culture skills as a bona fide qualifications standard. In these cases, candidates must demonstrate that they possess the required skills. Licenses and Certifications: Valid Driver's License Knowledge, Skills, and Abilities Knowledge of : General goals and purpose of public social services programs. Laws, rules, regulations, policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques. Methods and techniques of conducting an investigative interview and information gathering. Modern office practices, methods, and procedures. Computer software programs to conduct research, assess information and/or prepare documentation. Record keeping practices and procedures. Principles of mathematical calculations. Intricacies of health insurance plans and medical health plan options and associated terminology. Principles and practices of effective customer service. Cultural and human behavior, including knowledge of self, to interact effectively with clients and staff. Structure and content for the English language including the meaning and spelling of words, rules of composition and grammar. Modern equipment and communication tools used for business functions and program, project and task coordination. Skill in: Analyze and interpret written, numerical, and verbal data from various sources. Enter and maintain data accurately and timely into a computerized system. Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. Read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Prepare clear, concise, and accurate records and reports. Communicate clearly and concisely, both orally and in writing, using appropriate grammar and syntax. Interact with people in a courteous manner in person, on the telephone, by mail or e-mail communication. Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate. Establish and maintain cooperative working relationships with the public and staff. Mental and Physical Abilities: Apply the policies, procedures, and programs of the County Social Services branch. Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs. Organize work, set priorities, meet critical deadlines and follow up on assignments. Evaluate and make appropriate recommendations and corrections on selected cases. Identify available resources, and communicate with others to obtain and verify information concerning eligibility. Use fact finding techniques and perform in-depth and interactive interviewing. Determine appropriate course of action in emergency situations. Make referrals to appropriate agencies and social service programs. Detect and evaluate potential fraudulent situations. Utilize multiple electronic information, social services systems and analyze and interpret such information. Navigate through computer screens and effectively use computer systems, software applications and modern business equipment to perform a variety of work tasks. Identify when computer output is incorrect and make corrections. Process cases manually as required. Function effectively in a system with strict deadlines and constant changes. Explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural and educational backgrounds. Gather, record and correctly evaluate data, income and additional necessary information required for the determination of eligibility for one or more programs. Explain health insurance plan options and plan details available to clients. Review a variety of documents to obtain needed household filing information. Explain health care reform tax credit implications to clients. Refer clients to other community services as needed. Work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion. Follow written and oral directions and instructions. While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; speak and hear; and push, pull, move or lift above and below the neck objects weighing up to 25 pounds. Selection Procedure & Other Important Information Important Application Information: It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete. Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date. Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. Application materials are the property of Mendocino County and will not be returned. It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews. The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified. The provisions of this job bulletin do not constitute an expressed or implied contract. Examination Process: All applications and supplemental questionnaires will be reviewed with those judged most qualified progressing further in the selection process ; incomplete applications will not be considered . The examination process will consist of a rated supplemental questionnaire (weight 50%); those who receive a passing score will be invited to participate in a qualifications appraisal panel (oral exam, weight 50%). The supplemental questionnaire and oral examination will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request . Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening. This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. The County of Mendocino is an Equal Opportunity Employer This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract. SALARY Compensation is based on a five-step salary range, with annual merit-based increases within the salary range. RETIREMENT Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to: https://www.mendocinocounty.org/retirement HOLIDAYS AND PERSONAL LEAVE Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit. VACATION Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years. SICK LEAVE Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually. MEDICAL, DENTAL, VISION, AND LIFE INSURANCE The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance. HEALTH INSURANCE For the most current information regarding Health Insurance please go to: http://www.mendocinocounty.org/hr/ehb EMPLOYEE ASSISTANCE PROGRAM For the most current information regarding Employee Assistance please go to: http://www.mendocinocounty.org/hr/eap EMPLOYEE WELLNESS PROGRAM For the most current information regarding Employee Wellness please go to: http://www.mendocinocounty.org/hr/mcwow LABOR CONTRACTS For the complete list of most current labor agreements please go to: http://www.mendocinocounty.org/hr/labor Closing Date/Time: 6/23/2024 11:59 PM Pacific
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/12/2024, 7/10/2024, 8/7/2024 (Final) Under general supervision, the Senior Retirement Benefits Specialist leads, plans, schedules and oversees the work of Retirement Benefits Specialists while performing the same and/or more difficult duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes and regulations, including 1937 Act Retirement Law Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Advanced customer service principles and practices Information gathering and interviewing techniques Research methods Accounting principles including mathematical calculations Ability to Lead and train Retirement Benefit Specialist staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop, maintain, and promote cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively audit and indentify discrepancies in retirement benefit calculations, data, and information Listen and communicate effectively to identify and address member needs Work independently and in a team-oriented environment Independently draft correspondence Understand, interpret, analyze and apply 1937 Act rules and regulations Prepare complex calculations with speed and accuracy Organize and prioritize work and meet deadlines Employment Qualifications Minimum Qualifications Three years of full-time paid experience which included: 1) describing rules, regulations, policies and procedures to customers and/or the public, and 2) processing benefits and services in a pension, retirement, financial services, benefits administration, or accounting field. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. GENERAL QUALIFICATIONS Criminal History and Background Check: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/7/2024 5:00 PM Pacific
May 30, 2024
The Position Come join one of Forbes Magazine's Best Employers! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/12/2024, 7/10/2024, 8/7/2024 (Final) Under general supervision, the Senior Retirement Benefits Specialist leads, plans, schedules and oversees the work of Retirement Benefits Specialists while performing the same and/or more difficult duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes and regulations, including 1937 Act Retirement Law Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Advanced customer service principles and practices Information gathering and interviewing techniques Research methods Accounting principles including mathematical calculations Ability to Lead and train Retirement Benefit Specialist staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop, maintain, and promote cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively audit and indentify discrepancies in retirement benefit calculations, data, and information Listen and communicate effectively to identify and address member needs Work independently and in a team-oriented environment Independently draft correspondence Understand, interpret, analyze and apply 1937 Act rules and regulations Prepare complex calculations with speed and accuracy Organize and prioritize work and meet deadlines Employment Qualifications Minimum Qualifications Three years of full-time paid experience which included: 1) describing rules, regulations, policies and procedures to customers and/or the public, and 2) processing benefits and services in a pension, retirement, financial services, benefits administration, or accounting field. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. GENERAL QUALIFICATIONS Criminal History and Background Check: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/7/2024 5:00 PM Pacific
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/6/2024, 7/3/2024, 7/31/2024, 8/28/2024 (Final) Level 1 - $4,210.80 - $5,117.33/month Level 2 -$ 4,635.33 - $5,634.12 /month The Retirement Benefits Specialist Level I/II is responsible for a variety of duties related to the mathematical calculation of retirement benefits and retirement service purchases. Incumbents receive and respond to member questions regarding retirement benefits. They also research and resolve discrepancies in service credit information. Note: The Retirement Benefits Specialist is a single class with two salary levels. Positions are flexibly staffed and the level at which appointments are made are at the discretion of the appointing authority. Examples of Knowledge and Abilities Knowledge of Principles and practices of customer service Information gathering and interviewing techniques Basic research methods Basic accounting principles including mathematical calculations English usage, spelling, grammar, and punctuation Office procedures, methods, and equipment, including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignments Ability to Listen and communicate effectively to identify and address member needs Coordinate effectively with other County departments regarding retiree benefits Work independently and in a team-oriented environment Independently draft correspondence Research, identify and resolve discrepancies in data and information Understand, interpret, analyze and apply 1937 Act rules and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Perform clerical work involving independent judgment Prepare complex calculations with speed and accuracy Organize and prioritize work and meet deadlines Understand and follow written and verbal instructions Communicate effectively, verbally and in writing Establish, maintain and promote positive and effective working relationships with employees, other agencies, members and the public Employment Qualifications Either : 1. Two years of full-time paid administrative, accounting, or recordkeeping experience that included some contact with the public including describing rules, regulations, policies, and procedures. Or : 2a. Completion of 60 semester (90 quarter) units of coursework from an accredited college or university with 18 semester (27 quarter) units in business administration, finance, economics, human resources/personnel administration, accounting, public administration or a closely related field; AND 2b. Two years of full-time paid clerical experience that included some contact with the public including describing rules, regulations, policies, and procedures. Note: Any required experience listed in the minimum qualifications for this position should be clearly outlined in the “Duties” section of the applicant’s qualifying position(s) within the application. Information in an applicant’s resume and/or answers to the supplemental questions will not be considered as part of the minimum qualification screening process. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Check : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. L icense Requirement : A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is six and (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/28/2024 5:00 PM Pacific
May 23, 2024
The Position Come join one of Forbes Magazine's Best Employers! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 6/6/2024, 7/3/2024, 7/31/2024, 8/28/2024 (Final) Level 1 - $4,210.80 - $5,117.33/month Level 2 -$ 4,635.33 - $5,634.12 /month The Retirement Benefits Specialist Level I/II is responsible for a variety of duties related to the mathematical calculation of retirement benefits and retirement service purchases. Incumbents receive and respond to member questions regarding retirement benefits. They also research and resolve discrepancies in service credit information. Note: The Retirement Benefits Specialist is a single class with two salary levels. Positions are flexibly staffed and the level at which appointments are made are at the discretion of the appointing authority. Examples of Knowledge and Abilities Knowledge of Principles and practices of customer service Information gathering and interviewing techniques Basic research methods Basic accounting principles including mathematical calculations English usage, spelling, grammar, and punctuation Office procedures, methods, and equipment, including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignments Ability to Listen and communicate effectively to identify and address member needs Coordinate effectively with other County departments regarding retiree benefits Work independently and in a team-oriented environment Independently draft correspondence Research, identify and resolve discrepancies in data and information Understand, interpret, analyze and apply 1937 Act rules and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Perform clerical work involving independent judgment Prepare complex calculations with speed and accuracy Organize and prioritize work and meet deadlines Understand and follow written and verbal instructions Communicate effectively, verbally and in writing Establish, maintain and promote positive and effective working relationships with employees, other agencies, members and the public Employment Qualifications Either : 1. Two years of full-time paid administrative, accounting, or recordkeeping experience that included some contact with the public including describing rules, regulations, policies, and procedures. Or : 2a. Completion of 60 semester (90 quarter) units of coursework from an accredited college or university with 18 semester (27 quarter) units in business administration, finance, economics, human resources/personnel administration, accounting, public administration or a closely related field; AND 2b. Two years of full-time paid clerical experience that included some contact with the public including describing rules, regulations, policies, and procedures. Note: Any required experience listed in the minimum qualifications for this position should be clearly outlined in the “Duties” section of the applicant’s qualifying position(s) within the application. Information in an applicant’s resume and/or answers to the supplemental questions will not be considered as part of the minimum qualification screening process. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Check : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. L icense Requirement : A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is six and (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/28/2024 5:00 PM Pacific
MARIN COUNTY, CA
San Rafael, California, United States
ABOUT US At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here . Read on to find out more about this opportunity: DEPARTMENT OF HEALTH & HUMAN SERVICES : At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service. ABOUT THE POSITION SIGNING BONUS : New, full-time, regular hire Crisis Specialists (Associate or Licensed) are eligible to receive a $10,000 signing bonus which will be split into two equal payments - 50% at time of hire (i.e. first paycheck) and the remaining 50% at successful completion of their probationary period. This amount is prorated for regular hire part-time employees based on the employee’s FTE. If the new hire voluntarily separates prior to the completion of their probationary period, they will be required to reimburse the County for the amount of the signing bonus received. CURRENT OPPORTUNITIES : We have Crisis Specialist (associate or licensed) positions (Regular and Fixed-Term) available. Please read about the programs with vacancies below. MOBILE CRISIS CONTINUUM: T he Mobile Crisis Continuum unit encompasses the Mobile Crisis Response Team (MCRT) and the Transition and Outreach Team (TOT). These two teams work closely together. All clinicians, across programs, are trained and certified to initiate 5150 applications. Both teams are expected to cross-train and provide coverage as needed. The MCRT focus is on acute crisis intervention and the TOT focus is on short term, intensive case management and linkage for clients at risk of and/or coming out of a behavioral health crisis. MCRT: Duties include, but are not limited to, community-based intervention as part of a team of two responding to acute behavioral health crises. Duties as the clinician also includes answering and logging calls for service utilizing a standardized intake screening tool, providing consultation and recommendations as indicated, information and education, as well as provision of solo response to secure and/or safe locations. All calls for service are documented in the County’s designated Electronic Health Record (EHR). The youth focused positions may entail short-term case management, support, and linkage to services as well as collaboration with families, schools, and the foster system. With information derived from a clinical interview, nursing reports, case history, and collateral information the Crisis Specialist writes a semi-structured report, develops, and implements a brief treatment and safety plan for clients under their care. This may include making referrals to appropriate agencies and levels of care based on the assessment and level of acuity. The youth-focused positions will also be required to build relationships and outreach to all schools in the county from elementary age to Junior College.All MCRT roles require a significant degree of independence as well as the ability to collaborate with team members and community-based organizations, including schools, hospitals, law enforcement, and private therapists, independent clinics, and juvenile hall. The positions are shift-based including weekends and holidays. TOT: A safety net service and the duties include, but are not limited to, short term, intensive community-based case management alongside a Peer Support Specialist (PSS) with the focus on linkage to long term behavioral health services. The clinician and PSS work to identify barriers to connection and support the clients in overcoming those barriers. This team is also responsible for developing an in depth understanding of available resources in the county and utilize warm hand-offs to ensure continuity of care. This is a voluntary service and sometimes requires extended outreach and engagement.All positions will report to the Unit Supervisors assigned to the Mobile Crisis Continuum teams under the Forensic Mental Health Division. The positions are field/community-based and responsive to individuals presenting with behavioral health and substance-related crisis across Marin County. Current V acancies: For Crisis Specialist: MCRT : There are currently two (2) vacancies: One (1) regular ongoing 0.5 FTE (Daily 10 hour shifts two (2) days a week Thur - Fri 11am-9pm) **Eligible for swing differential; TOT: There are currently no vacancies Please note: MCRT expanded to 24/7/365; effective January 1, 2024. At this time , shifts include an AM shift (7:00am-5:00pm), a Midday shift (10:00am-8:00pm), a PM shift (12:00pm-10:00pm), and a NOC (overnight) standby shift (9:30pm-7:30am). All positions hold the expectation to work nights and weekends as a part of MCRT expansion. Schedules are subject to change. We are currently starting all new Crisis Specialists (Associates) hires at the top step: $4,170 biweekly. We are currently starting all new Licensed Crisis Specialist hires at the top step: $4,438 biweekly. Depending on the assigned shift, you may receive one of the differentials below: Extra-hire = 15% PM/evening shift = 7.5% NOC/overnight shift = 15% Weekend shift = 10% Weekend PM/evening shift = 17.5% Weekend NOC/Overnight shift = 25% You must work a minimum of four (4) hours within the defined shift to qualify for the shift differential (consecutively, not concurrently) Highly Desirable: Bilingual skills in Spanish and English are highly desirable. Bilingual Testing/Certification: Please note if the successful candidate has bilingual skills, they must demonstrate proficiency in both Spanish and English prior to receiving differential pay. A bilingual proficiency exam will be administered at that time to ensure the candidate possesses the appropriate skill level to meet the requirements. ABOUT YOU Our Highly Qualified Candidate: Our highly qualified candidate will have experience working with clients experiencing severe and persistent mental health challenges across all ages in crisis or emergent situations. They will be able to work well with a small team. The candidate will be able to organize their work effectively, as well as being able to document complex clinical information quickly, accurately, and concisely, and utilize this information to rapidly develop a treatment plan. The ideal candidate can provide a welcoming environment to even the most distraught client. The ideal candidate will have strong diagnostic and assessment skills in addition to having the ability to work with and relay information to a wide-range of clients, families, and other professionals. In addition, the ideal candidate will have experience in de-escalating persons in high-stress and/or high anxiety situations to maintain the safety of clients and staff. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications: EITHER possession of a Master's degree from an accredited institution in social work, psychology, counseling or a closely related field by first date of employment OR possession of a Doctoral degree in clinical psychology or a closely related field by first date of employment AND equivalent to one year of clinical behavioral health experience under qualified supervision in a behavioral health setting appropriate to the assignment. Certificates & Licenses Crisis Specialist From the first day of employment, an employee must be registered with the State of California, Board of Behavioral Sciences as an Associate Clinical Social Worker, Associate Marriage and Family Therapist OR Associate Professional Clinical Counselor AND employees must successfully pass the licensing exam within six years from the date of employment. From the first date of employment, an employee who is an unlicensed Psychologist is required to be waiver-eligible AND must successfully pass the licensing exam within the five-year waiver period. Failure to obtain licensure within specified timelines will result in termination of employment. Incumbents must acquire the appropriate licensure before advancing to the Licensed Crisis Specialist. Licensed Crisis Specialist Must be professionally licensed by the State of California, Board of Behavioral Sciences as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or a Licensed Professional Clinical Counselor OR must be professionally licensed as a Clinical Psychologist issued by the State of California Department of Consumer Affairs, Board of Psychology. Qualified non-California residents must submit proof of license eligibility in California that meets the requirement of their prospective licensing board and be waiver eligible from the California Department of Health Care Services. Failure to obtain licensure within the specified timelines, and/or loss of State registration at any time, will result in termination of employment. Employees who drive on County business to carry out job-related duties must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements of the County including review of a recent DMV history. At the time of the selection interview by the appointing authority, applicants will have to furnish a recent DMV driving record. IMPORTANT INFORMATION All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails. Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active. OPEN & CONTINUOUS RECRUITMENT : Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for an Open and Continuous recruitment may be closed at any time. SPECIAL REQUIREMENTS : Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment. Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage . Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical : The County provides access to group health plan coverage to eligible retirees. For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197. *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Apr 10, 2024
Full Time
ABOUT US At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here . Read on to find out more about this opportunity: DEPARTMENT OF HEALTH & HUMAN SERVICES : At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service. ABOUT THE POSITION SIGNING BONUS : New, full-time, regular hire Crisis Specialists (Associate or Licensed) are eligible to receive a $10,000 signing bonus which will be split into two equal payments - 50% at time of hire (i.e. first paycheck) and the remaining 50% at successful completion of their probationary period. This amount is prorated for regular hire part-time employees based on the employee’s FTE. If the new hire voluntarily separates prior to the completion of their probationary period, they will be required to reimburse the County for the amount of the signing bonus received. CURRENT OPPORTUNITIES : We have Crisis Specialist (associate or licensed) positions (Regular and Fixed-Term) available. Please read about the programs with vacancies below. MOBILE CRISIS CONTINUUM: T he Mobile Crisis Continuum unit encompasses the Mobile Crisis Response Team (MCRT) and the Transition and Outreach Team (TOT). These two teams work closely together. All clinicians, across programs, are trained and certified to initiate 5150 applications. Both teams are expected to cross-train and provide coverage as needed. The MCRT focus is on acute crisis intervention and the TOT focus is on short term, intensive case management and linkage for clients at risk of and/or coming out of a behavioral health crisis. MCRT: Duties include, but are not limited to, community-based intervention as part of a team of two responding to acute behavioral health crises. Duties as the clinician also includes answering and logging calls for service utilizing a standardized intake screening tool, providing consultation and recommendations as indicated, information and education, as well as provision of solo response to secure and/or safe locations. All calls for service are documented in the County’s designated Electronic Health Record (EHR). The youth focused positions may entail short-term case management, support, and linkage to services as well as collaboration with families, schools, and the foster system. With information derived from a clinical interview, nursing reports, case history, and collateral information the Crisis Specialist writes a semi-structured report, develops, and implements a brief treatment and safety plan for clients under their care. This may include making referrals to appropriate agencies and levels of care based on the assessment and level of acuity. The youth-focused positions will also be required to build relationships and outreach to all schools in the county from elementary age to Junior College.All MCRT roles require a significant degree of independence as well as the ability to collaborate with team members and community-based organizations, including schools, hospitals, law enforcement, and private therapists, independent clinics, and juvenile hall. The positions are shift-based including weekends and holidays. TOT: A safety net service and the duties include, but are not limited to, short term, intensive community-based case management alongside a Peer Support Specialist (PSS) with the focus on linkage to long term behavioral health services. The clinician and PSS work to identify barriers to connection and support the clients in overcoming those barriers. This team is also responsible for developing an in depth understanding of available resources in the county and utilize warm hand-offs to ensure continuity of care. This is a voluntary service and sometimes requires extended outreach and engagement.All positions will report to the Unit Supervisors assigned to the Mobile Crisis Continuum teams under the Forensic Mental Health Division. The positions are field/community-based and responsive to individuals presenting with behavioral health and substance-related crisis across Marin County. Current V acancies: For Crisis Specialist: MCRT : There are currently two (2) vacancies: One (1) regular ongoing 0.5 FTE (Daily 10 hour shifts two (2) days a week Thur - Fri 11am-9pm) **Eligible for swing differential; TOT: There are currently no vacancies Please note: MCRT expanded to 24/7/365; effective January 1, 2024. At this time , shifts include an AM shift (7:00am-5:00pm), a Midday shift (10:00am-8:00pm), a PM shift (12:00pm-10:00pm), and a NOC (overnight) standby shift (9:30pm-7:30am). All positions hold the expectation to work nights and weekends as a part of MCRT expansion. Schedules are subject to change. We are currently starting all new Crisis Specialists (Associates) hires at the top step: $4,170 biweekly. We are currently starting all new Licensed Crisis Specialist hires at the top step: $4,438 biweekly. Depending on the assigned shift, you may receive one of the differentials below: Extra-hire = 15% PM/evening shift = 7.5% NOC/overnight shift = 15% Weekend shift = 10% Weekend PM/evening shift = 17.5% Weekend NOC/Overnight shift = 25% You must work a minimum of four (4) hours within the defined shift to qualify for the shift differential (consecutively, not concurrently) Highly Desirable: Bilingual skills in Spanish and English are highly desirable. Bilingual Testing/Certification: Please note if the successful candidate has bilingual skills, they must demonstrate proficiency in both Spanish and English prior to receiving differential pay. A bilingual proficiency exam will be administered at that time to ensure the candidate possesses the appropriate skill level to meet the requirements. ABOUT YOU Our Highly Qualified Candidate: Our highly qualified candidate will have experience working with clients experiencing severe and persistent mental health challenges across all ages in crisis or emergent situations. They will be able to work well with a small team. The candidate will be able to organize their work effectively, as well as being able to document complex clinical information quickly, accurately, and concisely, and utilize this information to rapidly develop a treatment plan. The ideal candidate can provide a welcoming environment to even the most distraught client. The ideal candidate will have strong diagnostic and assessment skills in addition to having the ability to work with and relay information to a wide-range of clients, families, and other professionals. In addition, the ideal candidate will have experience in de-escalating persons in high-stress and/or high anxiety situations to maintain the safety of clients and staff. We recognize your time is valuable, so please do not apply if you do not have at least the following required Minimum Qualifications: EITHER possession of a Master's degree from an accredited institution in social work, psychology, counseling or a closely related field by first date of employment OR possession of a Doctoral degree in clinical psychology or a closely related field by first date of employment AND equivalent to one year of clinical behavioral health experience under qualified supervision in a behavioral health setting appropriate to the assignment. Certificates & Licenses Crisis Specialist From the first day of employment, an employee must be registered with the State of California, Board of Behavioral Sciences as an Associate Clinical Social Worker, Associate Marriage and Family Therapist OR Associate Professional Clinical Counselor AND employees must successfully pass the licensing exam within six years from the date of employment. From the first date of employment, an employee who is an unlicensed Psychologist is required to be waiver-eligible AND must successfully pass the licensing exam within the five-year waiver period. Failure to obtain licensure within specified timelines will result in termination of employment. Incumbents must acquire the appropriate licensure before advancing to the Licensed Crisis Specialist. Licensed Crisis Specialist Must be professionally licensed by the State of California, Board of Behavioral Sciences as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or a Licensed Professional Clinical Counselor OR must be professionally licensed as a Clinical Psychologist issued by the State of California Department of Consumer Affairs, Board of Psychology. Qualified non-California residents must submit proof of license eligibility in California that meets the requirement of their prospective licensing board and be waiver eligible from the California Department of Health Care Services. Failure to obtain licensure within the specified timelines, and/or loss of State registration at any time, will result in termination of employment. Employees who drive on County business to carry out job-related duties must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements of the County including review of a recent DMV history. At the time of the selection interview by the appointing authority, applicants will have to furnish a recent DMV driving record. IMPORTANT INFORMATION All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your governmentjobs.com account to view these emails. Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment will be used to fill the current vacancy and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active. OPEN & CONTINUOUS RECRUITMENT : Because this recruitment is Open and Continuous, applicants are encouraged to submit completed applications as soon as possible. The filing period for an Open and Continuous recruitment may be closed at any time. SPECIAL REQUIREMENTS : Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment. Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%. COUNTY OF MARIN BENEFITS: GENERAL Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage . Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units. Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more. Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org. IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum. Retiree Medical : The County provides access to group health plan coverage to eligible retirees. For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197. *IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Stanislaus County, CA
Modesto, California, United States
About the Opportunity ****BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY**** THE IDEAL CANDIDATE Stanislaus County Behavioral Health and Recovery Services is seeking qualified candidates for the position of Behavioral Health Specialist I/II. The entry-level position performs under supervision while the experienced, journey-level position performs with much greater independence. Applicants who have lived experience as a consumer of Behavioral Health & Recovery Services or a family member of a loved one who is/was a consumer of Behavioral Health & Recovery Services are encouraged to apply. Provides a variety of para-professional counseling services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, provides facilitation for a variety of client- focused specialty groups, and as part of the treatment team, establishes and implements treatment plans. Behavioral Health Specialists work under supervision and may be assigned to regional teams, residential or inpatient facilities and various outpatient programs. Performs field visits to those under care and supervises subordinates. This recruitment is being conducted to fill vacancies for Behavioral Health and Recovery Services and establish an eligibility list to fill future Full-Time, Part-Time, Extra Help and On-Call vacancies. Stanislaus County adheres to all Public Health Orders and is committed to providing a safe and healthy work environment. To view the current Public Health orders, please visit the California Department of Public Health website here for more information. To learn more about the Behavioral Health and Recovery Services department, click here . Click here for details. THE POSITION Incumbents in the Behavioral Health Specialist (BHS) classification may be appointed to specialize in the Mental Health (MH) or the Substance Use Disorder (SUD) area. While the primary focus of incumbents will require unique typical tasks and specific abilities as indicated. Under supervision, the Behavioral Health Specialist provides a variety of services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, and provides facilitation for a variety of client-focused specialty groups. As part of the treatment team, the incumbent will establish and implement client care plans that are client or family member-driven, culturally competent, and promote wellness, recovery, and resilience. These positions support the community in SUD/MH prevention services and supportive services. Behavioral Health Specialists may be assigned to residential facilities, regional teams, various outpatient programs and community-based prevention programs. Incumbents may perform field visits to those under care, may supervise subordinates, and perform related duties as assigned. State of California - Health and Human Services Agency, California Code of Regulations requires that all non-licensed and non-certified individuals providing counseling in a substance use disorder (SUD) program licensed and/or certified by the Department of Health Care Services (DHCS) shall be registered to obtain certification as a SUD counselor with one of the certifying organizations currently approved by DHCS. State of California - Health and Human Services Agency, California Code of Regulations will require that individuals providing peer support services within an approved DMC-ODS and/or the SMHS delivery system licensed and/or certified by DHCS be registered to obtain certification as a Peer Support Specialist with one of the certifying organizations currently approved by DHCS. Unless otherwise provided, this position is part of Classified Service of the County and is assigned to the Community and Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Accompany clients in court, and/or transport clients in County vehicles; According to department standards and policies, prepare daily records, summarize progress of treatment for clients and keep these records current; Act as a lead worker or directs the work of others and offers training when needed; Advocate for and assist clients in accessing and receiving services; Communicate with various BHRS departments and other agencies; Build partnerships for positive and healthy youth development; Consult with other agencies, law enforcement and community service providers to exchange applicable information, identify services, and discuss referrals; Engage community members and local agency partners in planning and coalition development; Engage in compliant and ethical behavior in accordance with County and BHRS policy; Facilitate the admission/discharge of clients to the County's acute psychiatric hospital or substance use disorder residential treatment programs when necessary; Formulate specific health education program objectives from broad program goals, assess education and training needs through formal and informal means, and design programs and information to reduce substance misuse and abuse; Interact productively within a multidisciplinary team to provide holistic case management services; Meet regularly with clients and coach them in developing age-appropriate social skills; Assist in establishing clients' eligibility for Medi-Cal or other benefits and advocate for continuation of benefits; Participate in diagnostic and evaluative staff conferences for cooperative planning and treatment; Interview clients to screen, and determine their service needs, including evaluating risk factors; Provide case coordination and treatment planning and evaluation; Speak to public and/or agency groups to provide education that reduces stigma; Support MH/SUD program compliance with BHRS, State, & Federal reviews and corrective actions by reviewing, monitoring, tracking, etc.; and Support MH/SUD quality services program with BHRS, State, & Federal standards and requirements. MH Provide a variety of highly skilled mental health services to a varied caseload of clients; Provide Deputy Public Conservator services; Develop curriculum on various health topics; SUD Provide a variety of highly skilled substance use disorder treatment services to a varied caseload of clients; Interview clients to screen/access their substance use to determine their service needs; Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Intervention strategies and techniques; The principles and techniques of group, family and individual counseling; Behavioral Health programs, community resources, and other public agencies; The principles and techniques of risk assessment and treatment; Harm reduction; Recovery principles; and Collaborative networks, agencies and community services such as peer support networks. MH Mental health case management; The psychosocial aspects and characteristics of mental illness; and The principles and techniques of metal health treatment and recovery theories. SUD Principles of drug/alcohol addiction and recovery theories; Relapse and relapse prevention; and Risk factors for drug/alcohol abuse. SKILLS/ABILITIES Provide a variety of highly skilled mental health or alcohol/drug services to a varied caseload of clients at multiple site locations; Provide services that facilitate the recovery process; Effectively interview clients while developing and maintaining the confidence and cooperation of individuals and their families; Plan, organize and conduct structured groups and classes; Assess client's needs and develop effective treatment plans, constantly modeling compassion and respect; Respond appropriately to crisis situations involving clients, making accurate interventions and taking effective action independently; Relate directly with community organizations, schools, parent groups; Supervise others and/or delegate responsibilities, when assigned; and Communicate verbally and write concise case reports; and Maintain and track records of assigned clients. MH Provide mental health para-professional counseling and crisis intervention to a caseload of serious and persistent mental illness or seriously emotionally disturbed youth and their families. SUD Prepare concise written alcohol/drug assessments and social histories. We recognize your time is valuable, please only apply if you meet the following required qualifications. BEHAVIORAL HEALTH SPECIALIST I PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as Counseling, Psychology or Social Work. BEHAVIORAL HEALTH SPECIALIST II PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. All applicants must possess a BLS CPR for Healthcare Providers. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as, Counseling, Psychology or Social Work. IN ADDITION TO THE ABOVE PATTERNS One (1) year of experience as a Behavioral Health Specialist I, or the equivalent, in order to qualify for the Behavioral Health Specialist II level; AND BLS CPR for Healthcare Providers. DESIRABLE QUALIFICATIONS (SUD) In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Substance Use Disorder registration and/or certification with one of the certifying organizations that meets the Department of Health Care Services (DHCS) regulations, Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof of education must call (209) 525-7339 to make other arrangements before 5:00 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing date deadline will result in disqualification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Apply By: Oral Examination: May 4, 2024 Week of May 22nd May 18, 2024 Week of June 5th June 1, 2024 Week of June 20th June 15, 2024 Week of July 3rd Note: The eligible list generated from this recruitment may be used to fill future full-time, part-time, extra-help and on-call vacancies throughout Behavioral Health and Recovery Services. GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org . Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
About the Opportunity ****BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY**** THE IDEAL CANDIDATE Stanislaus County Behavioral Health and Recovery Services is seeking qualified candidates for the position of Behavioral Health Specialist I/II. The entry-level position performs under supervision while the experienced, journey-level position performs with much greater independence. Applicants who have lived experience as a consumer of Behavioral Health & Recovery Services or a family member of a loved one who is/was a consumer of Behavioral Health & Recovery Services are encouraged to apply. Provides a variety of para-professional counseling services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, provides facilitation for a variety of client- focused specialty groups, and as part of the treatment team, establishes and implements treatment plans. Behavioral Health Specialists work under supervision and may be assigned to regional teams, residential or inpatient facilities and various outpatient programs. Performs field visits to those under care and supervises subordinates. This recruitment is being conducted to fill vacancies for Behavioral Health and Recovery Services and establish an eligibility list to fill future Full-Time, Part-Time, Extra Help and On-Call vacancies. Stanislaus County adheres to all Public Health Orders and is committed to providing a safe and healthy work environment. To view the current Public Health orders, please visit the California Department of Public Health website here for more information. To learn more about the Behavioral Health and Recovery Services department, click here . Click here for details. THE POSITION Incumbents in the Behavioral Health Specialist (BHS) classification may be appointed to specialize in the Mental Health (MH) or the Substance Use Disorder (SUD) area. While the primary focus of incumbents will require unique typical tasks and specific abilities as indicated. Under supervision, the Behavioral Health Specialist provides a variety of services to clients, recommends appropriate referrals, maintains community liaisons to ensure adequate services are made available to clients, and provides facilitation for a variety of client-focused specialty groups. As part of the treatment team, the incumbent will establish and implement client care plans that are client or family member-driven, culturally competent, and promote wellness, recovery, and resilience. These positions support the community in SUD/MH prevention services and supportive services. Behavioral Health Specialists may be assigned to residential facilities, regional teams, various outpatient programs and community-based prevention programs. Incumbents may perform field visits to those under care, may supervise subordinates, and perform related duties as assigned. State of California - Health and Human Services Agency, California Code of Regulations requires that all non-licensed and non-certified individuals providing counseling in a substance use disorder (SUD) program licensed and/or certified by the Department of Health Care Services (DHCS) shall be registered to obtain certification as a SUD counselor with one of the certifying organizations currently approved by DHCS. State of California - Health and Human Services Agency, California Code of Regulations will require that individuals providing peer support services within an approved DMC-ODS and/or the SMHS delivery system licensed and/or certified by DHCS be registered to obtain certification as a Peer Support Specialist with one of the certifying organizations currently approved by DHCS. Unless otherwise provided, this position is part of Classified Service of the County and is assigned to the Community and Health Services bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding). The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Accompany clients in court, and/or transport clients in County vehicles; According to department standards and policies, prepare daily records, summarize progress of treatment for clients and keep these records current; Act as a lead worker or directs the work of others and offers training when needed; Advocate for and assist clients in accessing and receiving services; Communicate with various BHRS departments and other agencies; Build partnerships for positive and healthy youth development; Consult with other agencies, law enforcement and community service providers to exchange applicable information, identify services, and discuss referrals; Engage community members and local agency partners in planning and coalition development; Engage in compliant and ethical behavior in accordance with County and BHRS policy; Facilitate the admission/discharge of clients to the County's acute psychiatric hospital or substance use disorder residential treatment programs when necessary; Formulate specific health education program objectives from broad program goals, assess education and training needs through formal and informal means, and design programs and information to reduce substance misuse and abuse; Interact productively within a multidisciplinary team to provide holistic case management services; Meet regularly with clients and coach them in developing age-appropriate social skills; Assist in establishing clients' eligibility for Medi-Cal or other benefits and advocate for continuation of benefits; Participate in diagnostic and evaluative staff conferences for cooperative planning and treatment; Interview clients to screen, and determine their service needs, including evaluating risk factors; Provide case coordination and treatment planning and evaluation; Speak to public and/or agency groups to provide education that reduces stigma; Support MH/SUD program compliance with BHRS, State, & Federal reviews and corrective actions by reviewing, monitoring, tracking, etc.; and Support MH/SUD quality services program with BHRS, State, & Federal standards and requirements. MH Provide a variety of highly skilled mental health services to a varied caseload of clients; Provide Deputy Public Conservator services; Develop curriculum on various health topics; SUD Provide a variety of highly skilled substance use disorder treatment services to a varied caseload of clients; Interview clients to screen/access their substance use to determine their service needs; Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Intervention strategies and techniques; The principles and techniques of group, family and individual counseling; Behavioral Health programs, community resources, and other public agencies; The principles and techniques of risk assessment and treatment; Harm reduction; Recovery principles; and Collaborative networks, agencies and community services such as peer support networks. MH Mental health case management; The psychosocial aspects and characteristics of mental illness; and The principles and techniques of metal health treatment and recovery theories. SUD Principles of drug/alcohol addiction and recovery theories; Relapse and relapse prevention; and Risk factors for drug/alcohol abuse. SKILLS/ABILITIES Provide a variety of highly skilled mental health or alcohol/drug services to a varied caseload of clients at multiple site locations; Provide services that facilitate the recovery process; Effectively interview clients while developing and maintaining the confidence and cooperation of individuals and their families; Plan, organize and conduct structured groups and classes; Assess client's needs and develop effective treatment plans, constantly modeling compassion and respect; Respond appropriately to crisis situations involving clients, making accurate interventions and taking effective action independently; Relate directly with community organizations, schools, parent groups; Supervise others and/or delegate responsibilities, when assigned; and Communicate verbally and write concise case reports; and Maintain and track records of assigned clients. MH Provide mental health para-professional counseling and crisis intervention to a caseload of serious and persistent mental illness or seriously emotionally disturbed youth and their families. SUD Prepare concise written alcohol/drug assessments and social histories. We recognize your time is valuable, please only apply if you meet the following required qualifications. BEHAVIORAL HEALTH SPECIALIST I PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as Counseling, Psychology or Social Work. BEHAVIORAL HEALTH SPECIALIST II PATTERN I Fifteen (15) units of college credit* in a related field; AND Four (4) years experience in crisis intervention, group/family/individual counseling or in a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN II LVN or Psychiatric Technician license or 30 units of college credit* in a related field; AND Three (3) years experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. *California Association of Alcoholism and Drug Abuse Counselors (CAADAC) and/or National Association of Alcoholism and Drug Abuse Counselors (NAADAC) hours can be considered in meeting this educational requirement. All applicants must possess a BLS CPR for Healthcare Providers. PATTERN III Bachelors of Arts degree in a related field; AND Two (2) years responsible experience in crisis intervention, group/family/individual counseling, or a psychiatric inpatient setting or drug/alcohol treatment and recovery program. PATTERN IV Master's degree in a related field such as, Counseling, Psychology or Social Work. IN ADDITION TO THE ABOVE PATTERNS One (1) year of experience as a Behavioral Health Specialist I, or the equivalent, in order to qualify for the Behavioral Health Specialist II level; AND BLS CPR for Healthcare Providers. DESIRABLE QUALIFICATIONS (SUD) In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Substance Use Disorder registration and/or certification with one of the certifying organizations that meets the Department of Health Care Services (DHCS) regulations, Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof of education must call (209) 525-7339 to make other arrangements before 5:00 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing date deadline will result in disqualification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Apply By: Oral Examination: May 4, 2024 Week of May 22nd May 18, 2024 Week of June 5th June 1, 2024 Week of June 20th June 15, 2024 Week of July 3rd Note: The eligible list generated from this recruitment may be used to fill future full-time, part-time, extra-help and on-call vacancies throughout Behavioral Health and Recovery Services. GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org . Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Job Location: This position will be located at Neosho, Missouri. This position is for CA/N investigations and assessment. The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. Why you’ll love this position: Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us! What you’ll do: Establish and maintain collaborative relationships with partnering agencies who serve children and families Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues Represent Children’s Division during court hearings and other meetings related to case work. Respond to the needs of children in their homes and throughout the community, providing transportation, if needed All you need for success: Minimum Qualifications Associate Social Services Specialist - A High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed) Social Services Specialist (II) - A High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. Social Services Specialist (III) - A High School Diploma or High School Equivalent and Seven or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Three or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant) Preferred Qualifications Ability to work a combination evening/weekend shift Excellent problem-solving and time management skills Excellent oral, written and interpersonal communication skills Availability to be in the “on call” rotation one weekend a month. Ability to travel throughout the State of Missouri as needed More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: CD-HR@dss.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Jun 14, 2024
Full Time
Job Location: This position will be located at Neosho, Missouri. This position is for CA/N investigations and assessment. The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. Why you’ll love this position: Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us! What you’ll do: Establish and maintain collaborative relationships with partnering agencies who serve children and families Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues Represent Children’s Division during court hearings and other meetings related to case work. Respond to the needs of children in their homes and throughout the community, providing transportation, if needed All you need for success: Minimum Qualifications Associate Social Services Specialist - A High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed) Social Services Specialist (II) - A High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. Social Services Specialist (III) - A High School Diploma or High School Equivalent and Seven or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Three or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant) Preferred Qualifications Ability to work a combination evening/weekend shift Excellent problem-solving and time management skills Excellent oral, written and interpersonal communication skills Availability to be in the “on call” rotation one weekend a month. Ability to travel throughout the State of Missouri as needed More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: CD-HR@dss.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
City of Kansas City, MO
Kansas City, Missouri, United States
Full-time position available with the Health Department, HIV Case Management Division located at 2400 Troost Ave Salary Range: $24.77-$37.16/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: June 25, 2024 Responsibilities Oversees training activities for the HIV case management system in the Kansas City Transitional Grant Area (TGA). Develops tools for training case management users of the statewide database system SCOUT, including training materials and an evaluation tool. Co-facilitates, participates in, prepares, and develops content for monthly combined case management & housing meetings. Responds to inquiries about the Ryan White/case management program and completes intake with clients needing access to services. Participates in statewide work groups aimed at improving Missouri's HIV case management system. Works in collaboration with MDHSS Quality Manager & Case Management System Administrator to conduct oversight of Ryan White contracts and perform audits in the SCOUT database. Prepares reports on quality reviews for KCHD HIV Services staff and case management supervisors to identify improvement needs. Maintains region's case management listserv and regularly communicates program updates and educational opportunities to HIV Case Managers. Establishes and maintains effective, cooperative working relationships with professionals, contractors/subcontractors, people living with HIV (PLWH), and other agency representatives. Qualifications REQUIRES an accredited Bachelor's degree and 2 years of health related work experience, including 1 years at a level comparable to a Public Health Specialist; OR an accredited Master's degree and 1 year of health related work experience at a level comparable to a Public Health Specialist; OR an accredited Master's degree in Public Health; OR an equivalent combination of qualifying education and experience. Must pass a preemployment drug screen and post offer physical examination as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Jun 13, 2024
Full Time
Full-time position available with the Health Department, HIV Case Management Division located at 2400 Troost Ave Salary Range: $24.77-$37.16/hour Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date: June 25, 2024 Responsibilities Oversees training activities for the HIV case management system in the Kansas City Transitional Grant Area (TGA). Develops tools for training case management users of the statewide database system SCOUT, including training materials and an evaluation tool. Co-facilitates, participates in, prepares, and develops content for monthly combined case management & housing meetings. Responds to inquiries about the Ryan White/case management program and completes intake with clients needing access to services. Participates in statewide work groups aimed at improving Missouri's HIV case management system. Works in collaboration with MDHSS Quality Manager & Case Management System Administrator to conduct oversight of Ryan White contracts and perform audits in the SCOUT database. Prepares reports on quality reviews for KCHD HIV Services staff and case management supervisors to identify improvement needs. Maintains region's case management listserv and regularly communicates program updates and educational opportunities to HIV Case Managers. Establishes and maintains effective, cooperative working relationships with professionals, contractors/subcontractors, people living with HIV (PLWH), and other agency representatives. Qualifications REQUIRES an accredited Bachelor's degree and 2 years of health related work experience, including 1 years at a level comparable to a Public Health Specialist; OR an accredited Master's degree and 1 year of health related work experience at a level comparable to a Public Health Specialist; OR an accredited Master's degree in Public Health; OR an equivalent combination of qualifying education and experience. Must pass a preemployment drug screen and post offer physical examination as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Job Location: Base is negotiable between Eldon, Lebanon, and Camdenton, Missouri. The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. Why you’ll love this position: Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us! What you’ll do: Establish and maintain collaborative relationships with partnering agencies who serve children and families Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues Represent Children’s Division during court hearings and other meetings related to case work. Respond to the needs of children in their homes and throughout the community, providing transportation, if needed All you need for success: Minimum Qualifications Associate Social Services Specialist - A High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed) Social Services Specialist (II) - A High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. Social Services Specialist (III) - A High School Diploma or High School Equivalent and Seven or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Three or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant) Preferred Qualifications Ability to work a combination evening/weekend shift Excellent problem-solving and time management skills Excellent oral, written and interpersonal communication skills Availability to be in the “on call” rotation one weekend a month. Ability to travel throughout the State of Missouri as needed More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: CD-HR@dss.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Jun 12, 2024
Full Time
Job Location: Base is negotiable between Eldon, Lebanon, and Camdenton, Missouri. The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. Why you’ll love this position: Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us! What you’ll do: Establish and maintain collaborative relationships with partnering agencies who serve children and families Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues Represent Children’s Division during court hearings and other meetings related to case work. Respond to the needs of children in their homes and throughout the community, providing transportation, if needed All you need for success: Minimum Qualifications Associate Social Services Specialist - A High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed) Social Services Specialist (II) - A High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. Social Services Specialist (III) - A High School Diploma or High School Equivalent and Seven or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Three or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant) Preferred Qualifications Ability to work a combination evening/weekend shift Excellent problem-solving and time management skills Excellent oral, written and interpersonal communication skills Availability to be in the “on call” rotation one weekend a month. Ability to travel throughout the State of Missouri as needed More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: CD-HR@dss.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
State of Missouri
Hillsboro, Missouri, United States
Job Location: Base will be located in Hillsboro, Missouri. The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. Why you’ll love this position: Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us! What you’ll do: Establish and maintain collaborative relationships with partnering agencies who serve children and families Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues Represent Children’s Division during court hearings and other meetings related to case work. Respond to the needs of children in their homes and throughout the community, providing transportation, if needed All you need for success: Minimum Qualifications Associate Social Services Specialist - A High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed) Social Services Specialist (II) - A High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. Social Services Specialist (III) - A High School Diploma or High School Equivalent and Seven or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Three or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant) Preferred Qualifications Ability to work a combination evening/weekend shift Excellent problem-solving and time management skills Excellent oral, written and interpersonal communication skills Availability to be in the “on call” rotation one weekend a month. Ability to travel throughout the State of Missouri as needed More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: CD-HR@dss.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Jun 08, 2024
Full Time
Job Location: Base will be located in Hillsboro, Missouri. The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. Why you’ll love this position: Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children’s Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference, please come join us! What you’ll do: Establish and maintain collaborative relationships with partnering agencies who serve children and families Assist families to attain and maintain stability through appropriate casework, home management or referral for more skilled counseling treatment Interacts with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues Represent Children’s Division during court hearings and other meetings related to case work. Respond to the needs of children in their homes and throughout the community, providing transportation, if needed All you need for success: Minimum Qualifications Associate Social Services Specialist - A High School Diploma or High School Equivalent and Four or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field. (Substitutions allowed) Social Services Specialist (II) - A High School Diploma or High School Equivalent and Five or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, One or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. Social Services Specialist (III) - A High School Diploma or High School Equivalent and Seven or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. OR A Bachelor’s degree from an accredited college or university, preferably a degree in Social Work or comparable human services field (Substitutions allowed); and, Three or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license. (A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)). (Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant) Preferred Qualifications Ability to work a combination evening/weekend shift Excellent problem-solving and time management skills Excellent oral, written and interpersonal communication skills Availability to be in the “on call” rotation one weekend a month. Ability to travel throughout the State of Missouri as needed More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: CD-HR@dss.mo.gov The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.