Alameda County
Pleasanton, California, United States
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaire must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Languages: Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. Applications and Supplemental Questionnaire will only be accepted on-line. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS's core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services' culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION Under close supervision at the lower level and general supervision at the higher level, Child Support Specialists perform a wide variety of child support duties; manage an assigned caseload; locate and interview parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; negotiate, collect and arrange for support payments of court ordered child support, prepare cases for court hearings, attend hearings as necessary; and perform related work as required. For more detailed information about the job classification, please visit: Child Support Specialist I (#1401) IDEAL CANDIDATE Positions allocated to this flexibly staffed classification series located in the Alameda County Department of Child Support Services (ACDCSS) require a high degree of public contact which requires incumbents to possess strong customer service skills, and the ability to handle confidential information, build rapport with customers and the public, and operate within the legal confines surrounding the child support program. Positions in this series do not have supervisory responsibility and refer the most difficult and/or complex case related matters to higher-level classes. This is the entry level class in the Child Support Specialist series responsible for performing child support case management work. Incumbents, through a combination of formal and on-the-job training, learn and apply child support policies, regulations and procedures required to manage child support cases in a professional manner. Incumbents at this level are closely supervised and are assigned a caseload which may require the full range of child support functions. Child Support Specialist Is are expected to gain experience and demonstrate proficiency which qualifies them to promote to Child Support Specialist II after the equivalent of one year of full-time service. MINIMUM QUALIFICATIONS Education : Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate. AND EITHER I Experience : The equivalent of one year of full-time experience in the class of Child Support Assistant II, or in an equivalent or higher level class in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in the class of Customer Service Representative, or in an equivalent or higher level class in the Alameda County classified service. OR III Experience : The equivalent of two years of full-time experience in a public contact position with responsibility for performing any combination of the following as the primary element of work performed: interviewing applicants or case participants, exchanging detailed verbal information with customers, communicating with employers/customers to elicit information, and interpreting and applying policies, laws or regulations. OR IV Education : Possession of a bachelor's degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field. Substitution : Possession of an associate degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field may be substituted for six months of the required experience is pattern I, II, or III. Special Requirements : 1. Must possess a valid California State Motor Vehicle Operator's license. 2. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure suitability for Child Support related work. A felony conviction may be disqualifying. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE : The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties"" section of this specification. Knowledge of : General case management principles, child support establishment, enforcement and collection methods and techniques. Federal, State and local laws pertaining to the establishment, collection and enforcement of child support. Sources and methods to effectively locate absent participants and related financial information. Interviewing principles and research techniques. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Basic arithmetic to perform calculations and understand financial records. Principles and practices of customer service. Modern office methods, procedures, tools and equipment. Proper English usage, spelling, grammar and punctuation. Terminology and processes related to child support laws and regulations. Legal forms and documents used to enforce support orders. Child support case management computer systems, or similar programs and applications. Ability to : Learn and utilize a variety of collection methods, techniques and procedures in child support collection work. Research and extract personal and financial information from a variety of sources. Communicate clearly and concisely both orally and in writing. Interview participants in person and over the telephone to obtain specific information. Organize assigned work effectively and manage multiple priorities. Adapt to changes in policies and regulations which require learning and applying new information. Use sound judgement to analyze factual information in order to solve problems, accomplish tasks, and make recommendations within guidelines Maintain systematic, detailed and accurate case files/records and notes of activities. Deal tactfully and courteously with people from diverse backgrounds; establish and maintain good working relationships with internal and external customers. Read, understand, apply and explain Federal and State laws and county policies relative to the collection and enforcement of child support. Maintain integrity and confidentiality of sensitive and personal information. Draft and compose standard business correspondence using proper English usage, spelling, grammar, and punctuation. Follow oral and written instructions. Comply with Federal, State and court mandates. Work independently with initiative and sound judgement in absence of direct supervision. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicant's application and supplemental questionnaire to verify possession of minimum qualification. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; A pass/fail written test. Those candidates who pass the written test will move to the final step in the process; A pre-recorded video oral interview, weighted at 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT PLAN: Deadline For Filing: 5:00:00 p.m., Wed., December 27, 2023 Review of Minimum Qualifications January 19, 2024 Virtual Written Test: Virtual Oral Interview Test: Virtual Oral Interview Test SME Rating: Test Results Notification: Promulgation of Eligible List: February 5-16, 2024 February 26-March 8, 2024 By March 15, 2024 By March 29, 2024 April 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.comare routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Monique Hill, Personnel Services Manager Human Resource Services Division, County of Alameda Email Address Link: Monique.hill@acgov.org | Phone (510) 208-4841 www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 12/27/2023 5:00:00 PM
Dec 02, 2023
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Supplemental Questionnaire : A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaire must be in the possession of the Human Resources Services Department by 5:00 p.m. on the Last Day for filing. Languages: Qualified bilingual persons who speak English and are also fluent in: Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or Sign Languages are especially encouraged to apply. There is an additional bi-weekly compensation for persons in positions designated bilingual. Qualified candidates may be tested to demonstrate language proficiency. Applications and Supplemental Questionnaire will only be accepted on-line. DESCRIPTION THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community. Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS's core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County. Alameda Child Support Services' culture and business operations are shaped by the following key principles: Family Focused : Partner with families to eliminate barriers to providing reliable child support to their children. Dynamic Workforce : Attract, retain, and develop a highly skilled and engaged workforce. Operational Excellence : Focus on the highest level of performance and efficiency in our service delivery. Innovation : Meet the needs of families through creative solutions. Collaboration : Partner with the community to create an ecosystem of support services. For more information about Alameda County Child Support Services, click HERE . For more information about the State of CA Child Support, click HERE . THE POSITION Under close supervision at the lower level and general supervision at the higher level, Child Support Specialists perform a wide variety of child support duties; manage an assigned caseload; locate and interview parents and others to elicit factual information for the purpose of establishing child support obligations and enforcing child support laws; negotiate, collect and arrange for support payments of court ordered child support, prepare cases for court hearings, attend hearings as necessary; and perform related work as required. For more detailed information about the job classification, please visit: Child Support Specialist I (#1401) IDEAL CANDIDATE Positions allocated to this flexibly staffed classification series located in the Alameda County Department of Child Support Services (ACDCSS) require a high degree of public contact which requires incumbents to possess strong customer service skills, and the ability to handle confidential information, build rapport with customers and the public, and operate within the legal confines surrounding the child support program. Positions in this series do not have supervisory responsibility and refer the most difficult and/or complex case related matters to higher-level classes. This is the entry level class in the Child Support Specialist series responsible for performing child support case management work. Incumbents, through a combination of formal and on-the-job training, learn and apply child support policies, regulations and procedures required to manage child support cases in a professional manner. Incumbents at this level are closely supervised and are assigned a caseload which may require the full range of child support functions. Child Support Specialist Is are expected to gain experience and demonstrate proficiency which qualifies them to promote to Child Support Specialist II after the equivalent of one year of full-time service. MINIMUM QUALIFICATIONS Education : Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate. AND EITHER I Experience : The equivalent of one year of full-time experience in the class of Child Support Assistant II, or in an equivalent or higher level class in the Alameda County classified service. OR II Experience : The equivalent of two years of full-time experience in the class of Customer Service Representative, or in an equivalent or higher level class in the Alameda County classified service. OR III Experience : The equivalent of two years of full-time experience in a public contact position with responsibility for performing any combination of the following as the primary element of work performed: interviewing applicants or case participants, exchanging detailed verbal information with customers, communicating with employers/customers to elicit information, and interpreting and applying policies, laws or regulations. OR IV Education : Possession of a bachelor's degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field. Substitution : Possession of an associate degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field may be substituted for six months of the required experience is pattern I, II, or III. Special Requirements : 1. Must possess a valid California State Motor Vehicle Operator's license. 2. A thorough background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure suitability for Child Support related work. A felony conviction may be disqualifying. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE : The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties"" section of this specification. Knowledge of : General case management principles, child support establishment, enforcement and collection methods and techniques. Federal, State and local laws pertaining to the establishment, collection and enforcement of child support. Sources and methods to effectively locate absent participants and related financial information. Interviewing principles and research techniques. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Basic arithmetic to perform calculations and understand financial records. Principles and practices of customer service. Modern office methods, procedures, tools and equipment. Proper English usage, spelling, grammar and punctuation. Terminology and processes related to child support laws and regulations. Legal forms and documents used to enforce support orders. Child support case management computer systems, or similar programs and applications. Ability to : Learn and utilize a variety of collection methods, techniques and procedures in child support collection work. Research and extract personal and financial information from a variety of sources. Communicate clearly and concisely both orally and in writing. Interview participants in person and over the telephone to obtain specific information. Organize assigned work effectively and manage multiple priorities. Adapt to changes in policies and regulations which require learning and applying new information. Use sound judgement to analyze factual information in order to solve problems, accomplish tasks, and make recommendations within guidelines Maintain systematic, detailed and accurate case files/records and notes of activities. Deal tactfully and courteously with people from diverse backgrounds; establish and maintain good working relationships with internal and external customers. Read, understand, apply and explain Federal and State laws and county policies relative to the collection and enforcement of child support. Maintain integrity and confidentiality of sensitive and personal information. Draft and compose standard business correspondence using proper English usage, spelling, grammar, and punctuation. Follow oral and written instructions. Comply with Federal, State and court mandates. Work independently with initiative and sound judgement in absence of direct supervision. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicant's application and supplemental questionnaire to verify possession of minimum qualification. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process; A pass/fail written test. Those candidates who pass the written test will move to the final step in the process; A pre-recorded video oral interview, weighted at 100% of the candidates' final examination score. The oral interview may contain situational exercises. Candidates must attain a qualifying rating on each portion of this recruitment. WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. For more information on the Civil Service Selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via e-mail with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT PLAN: Deadline For Filing: 5:00:00 p.m., Wed., December 27, 2023 Review of Minimum Qualifications January 19, 2024 Virtual Written Test: Virtual Oral Interview Test: Virtual Oral Interview Test SME Rating: Test Results Notification: Promulgation of Eligible List: February 5-16, 2024 February 26-March 8, 2024 By March 15, 2024 By March 29, 2024 April 3, 2024 TENTATIVE SELECTION PLAN: Departmental Hiring Interviews: TBD WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statues. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statues. For more information regarding our Reasonable Accommodation procedures, please visit our website: www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.comare routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Monique Hill, Personnel Services Manager Human Resource Services Division, County of Alameda Email Address Link: Monique.hill@acgov.org | Phone (510) 208-4841 www.acgov.org/hrs DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 12/27/2023 5:00:00 PM
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Behavioral Health Peer Support Specialist I: $17.92 - $21.76 Behavioral Health Peer Support Specialist II: $22.84 - $27.76 Hours will be: M / W / F from 9:00 - 2:00 Under direct supervision, the incumbent will be responsible for development and on-going provision of peer recovery and support services including: monitoring, informing, supporting, assisting and empowering consumers and family members/caregivers who directly or indirectly receive Behavioral Health services. DISTINGUISHING CHARACTERISTICS: Behavioral Health Peer Support Specialist I This is the entry-level position in the Behavioral Health Peer Support Specialist series. Incumbents in the Behavioral Health Peer Support Specialist series are unique in that they have personal lived experience with behavioral health and/or recovery challenges themselves, and/or they may be the caregivers/family members of individual(s) with behavioral health and recovery challenges. The Behavioral Health Peer Support Specialist I is expected to possess the ability to work in a trainee capacity performing necessary peer support work under direct supervision. The Behavioral Health Peer Support Specialist I initially receives close supervision and is expected to develop best-practice wellness and recovery skills and techniques through experience and on-the-job training and instruction. Incumbents perform duties of increasing responsibility as expertise is gained. The Behavioral Health Peer Support Specialist I is distinguished from the Behavioral Health Peer Support Specialist II classification series by the limited degree of responsibility and decision-making afforded to incumbents. Behavioral Health Peer Support Specialist II This is the journey level in the Behavioral Health Recovery Peer Support Specialist flexible classification series. The Behavioral Health Peer Support Specialist II is expected to possess the ability to work in a paraprofessional capacity, performing the necessary scope of their practice under general supervision. The Behavioral Health Peer Support Specialist II classification is distinguished from the Behavioral Health Peer Support Specialist I by the degree of responsibility of tasks performed and independent judgment exercised by the incumbents. Example of Duties Provides peer recovery and support assistance and mentoring to promote consumer engagement in supportive networks, natural supports, and activities within and outside the behavioral health system. Assesses the unique challenges faced by each consumer; assists consumers in successfully setting and meeting their recovery goals. Uses effective listening and motivational interviewing techniques to engage consumers in goal setting to promote successful change. Serves as a mentor/role model demonstrating competency in recovery, effective coping skills and self-help strategies. Provides encouragement, motivation and support to clients seeking to establish or strengthen their recovery. Develops effective working relationships with agencies and organizations to advocate for client and family/caregiver empowerment. Provides outreach to consumers and community members to link them to services and help overcome barriers to participation in mental health services. Assists consumers in building or maintaining personal support networks and in developing social skills needed to maintain positive interpersonal relationships. Assists in facilitating peer self-help/recovery groups for consumers, family members, and caregivers. Attends and participates in special events, conferences, workshops and trainings. Assists in organizing training activities and with providing educational materials on Behavioral Health Recovery for community groups, behavioral health consumers, family members, and staff. Recommends and makes referrals to appropriate programs and/or services. Transports consumers to and from medical and social service appointments, and the Peer Wellness Center. Performs basic typing and computer tasks. Documents all activities as required. Completes all required staff trainings, as assigned. Performs other job-related duties as assigned. Behavioral Health Peer Support Specialist II Facilitates peer self-help/recovery groups for consumers, family members, and caregivers. Maintains accurate and timely documentation of interventions and activities. Accesses, utilizes, and maintains electronic records and files, including electronic health record. Minimum Qualifications Knowledge of: Mental health issues within the targeted population groups; principles of mental health recovery and strength-based approach to peer support; familiarity with community resources and service agencies, including both private and other public agencies, social and economic problems which call for the use of public and private county services. Ability to: Plan, organize, coordinate, and manage tasks as assigned; communicate orally and in writing on a variety of issues; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public. Education, Training and Experience: High School Diploma or GED equivalent. Must have personal lived experience, as a current or past consumer of mental health or co-occurring behavioral health services or family member or caregiver of a current or former mental health or co-occurring behavioral health services consumer. Behavioral Health Peer Support Specialist I Six months of paid or volunteer experience providing direct mental health peer support or peer recovery services to individuals or working with family members/caregivers of individuals with mental health issues. Behavioral Health Peer Support Specialist II One year of working directly with consumers in a public behavioral health or similar setting. An Associate Degree in Human Services or a related field may be substituted for experience. Promotion to Behavioral Health Peer Support Specialist II is considered on a merit basis upon completion of the minimum qualifications, including Peer Support Specialist Certification and is subject to the recommendation of the MHSA Support Services Supervisor, and the approval of the HHSA Deputy Director/Director of Behavioral Health. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles. Behavioral Health Peer Support Specialist II Current California Peer Support Specialist Certification: A Peer Support Specialist must complete the certification requirements, as identified, and receive certification, prior to providing services as a certified Medi-Cal Peer Support Specialist. Minimum Qualifications for Medi-Cal Peer Support Specialists; A Medi-Cal Peer Support Specialist: Must be at least 18 years of age. Provide a government-issued identification with photograph, such as driver’s license, identification card, or passport. Possess a high school diploma, equivalent degree, or higher. Submission of educational transcripts are required. Self-identify as an individual with lived experience, a Peer. Be willing to share their experience as a person with lived experience. Have a strong dedication to recovery. Agree, in writing, to adhere to the California Department of Health Care Services Code of Ethics for Medi-Cal Peer Support Specialists in California. Successfully complete and demonstrate completion of an 80-hour training covering California's 17 core competencies for Medi-Cal Peer Support Specialists. Training must be obtained from a Cal MHSA-approved training program. Successfully pass the state-approved Medi-Cal Peer Support Specialist Certification exam Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Aug 24, 2023
Temporary
Position Description Behavioral Health Peer Support Specialist I: $17.92 - $21.76 Behavioral Health Peer Support Specialist II: $22.84 - $27.76 Hours will be: M / W / F from 9:00 - 2:00 Under direct supervision, the incumbent will be responsible for development and on-going provision of peer recovery and support services including: monitoring, informing, supporting, assisting and empowering consumers and family members/caregivers who directly or indirectly receive Behavioral Health services. DISTINGUISHING CHARACTERISTICS: Behavioral Health Peer Support Specialist I This is the entry-level position in the Behavioral Health Peer Support Specialist series. Incumbents in the Behavioral Health Peer Support Specialist series are unique in that they have personal lived experience with behavioral health and/or recovery challenges themselves, and/or they may be the caregivers/family members of individual(s) with behavioral health and recovery challenges. The Behavioral Health Peer Support Specialist I is expected to possess the ability to work in a trainee capacity performing necessary peer support work under direct supervision. The Behavioral Health Peer Support Specialist I initially receives close supervision and is expected to develop best-practice wellness and recovery skills and techniques through experience and on-the-job training and instruction. Incumbents perform duties of increasing responsibility as expertise is gained. The Behavioral Health Peer Support Specialist I is distinguished from the Behavioral Health Peer Support Specialist II classification series by the limited degree of responsibility and decision-making afforded to incumbents. Behavioral Health Peer Support Specialist II This is the journey level in the Behavioral Health Recovery Peer Support Specialist flexible classification series. The Behavioral Health Peer Support Specialist II is expected to possess the ability to work in a paraprofessional capacity, performing the necessary scope of their practice under general supervision. The Behavioral Health Peer Support Specialist II classification is distinguished from the Behavioral Health Peer Support Specialist I by the degree of responsibility of tasks performed and independent judgment exercised by the incumbents. Example of Duties Provides peer recovery and support assistance and mentoring to promote consumer engagement in supportive networks, natural supports, and activities within and outside the behavioral health system. Assesses the unique challenges faced by each consumer; assists consumers in successfully setting and meeting their recovery goals. Uses effective listening and motivational interviewing techniques to engage consumers in goal setting to promote successful change. Serves as a mentor/role model demonstrating competency in recovery, effective coping skills and self-help strategies. Provides encouragement, motivation and support to clients seeking to establish or strengthen their recovery. Develops effective working relationships with agencies and organizations to advocate for client and family/caregiver empowerment. Provides outreach to consumers and community members to link them to services and help overcome barriers to participation in mental health services. Assists consumers in building or maintaining personal support networks and in developing social skills needed to maintain positive interpersonal relationships. Assists in facilitating peer self-help/recovery groups for consumers, family members, and caregivers. Attends and participates in special events, conferences, workshops and trainings. Assists in organizing training activities and with providing educational materials on Behavioral Health Recovery for community groups, behavioral health consumers, family members, and staff. Recommends and makes referrals to appropriate programs and/or services. Transports consumers to and from medical and social service appointments, and the Peer Wellness Center. Performs basic typing and computer tasks. Documents all activities as required. Completes all required staff trainings, as assigned. Performs other job-related duties as assigned. Behavioral Health Peer Support Specialist II Facilitates peer self-help/recovery groups for consumers, family members, and caregivers. Maintains accurate and timely documentation of interventions and activities. Accesses, utilizes, and maintains electronic records and files, including electronic health record. Minimum Qualifications Knowledge of: Mental health issues within the targeted population groups; principles of mental health recovery and strength-based approach to peer support; familiarity with community resources and service agencies, including both private and other public agencies, social and economic problems which call for the use of public and private county services. Ability to: Plan, organize, coordinate, and manage tasks as assigned; communicate orally and in writing on a variety of issues; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public. Education, Training and Experience: High School Diploma or GED equivalent. Must have personal lived experience, as a current or past consumer of mental health or co-occurring behavioral health services or family member or caregiver of a current or former mental health or co-occurring behavioral health services consumer. Behavioral Health Peer Support Specialist I Six months of paid or volunteer experience providing direct mental health peer support or peer recovery services to individuals or working with family members/caregivers of individuals with mental health issues. Behavioral Health Peer Support Specialist II One year of working directly with consumers in a public behavioral health or similar setting. An Associate Degree in Human Services or a related field may be substituted for experience. Promotion to Behavioral Health Peer Support Specialist II is considered on a merit basis upon completion of the minimum qualifications, including Peer Support Specialist Certification and is subject to the recommendation of the MHSA Support Services Supervisor, and the approval of the HHSA Deputy Director/Director of Behavioral Health. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles. Behavioral Health Peer Support Specialist II Current California Peer Support Specialist Certification: A Peer Support Specialist must complete the certification requirements, as identified, and receive certification, prior to providing services as a certified Medi-Cal Peer Support Specialist. Minimum Qualifications for Medi-Cal Peer Support Specialists; A Medi-Cal Peer Support Specialist: Must be at least 18 years of age. Provide a government-issued identification with photograph, such as driver’s license, identification card, or passport. Possess a high school diploma, equivalent degree, or higher. Submission of educational transcripts are required. Self-identify as an individual with lived experience, a Peer. Be willing to share their experience as a person with lived experience. Have a strong dedication to recovery. Agree, in writing, to adhere to the California Department of Health Care Services Code of Ethics for Medi-Cal Peer Support Specialists in California. Successfully complete and demonstrate completion of an 80-hour training covering California's 17 core competencies for Medi-Cal Peer Support Specialists. Training must be obtained from a Cal MHSA-approved training program. Successfully pass the state-approved Medi-Cal Peer Support Specialist Certification exam Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
CITY OF GREENVILLE NORTH CAROLINA
Greenville, North Carolina, United States
Job Summary The purpose of this position is to answer calls and assist with online accounts related to the Citizens Self Service Inspection Online Portal. Process and issue permits assigned as well as schedule various types of building inspections while providing excellent customer service to the development community and public. FLSA Status: Non-Exempt Examples of Duties Receive in person and electronic permit requests. Coordinate with staff to verify that plans and specifications meet required code and ordinances. Coordinate permit approvals with other departments. Answer telephone and direct calls. Serve as receptionist and interact professionally with the general public. Determine proper state licensing for contractors. Process payments and prepare receipts. Provide information on state and city codes, ordinances, and inspection results. Provide assistance and advise the public, contractors, and others on inspection policies and projects. Issue certificate of occupancies. Prepare daily inspector tickets. Prepare and maintain information and compile reports of inspection activities. Perform other duties as assigned. Minimum Qualifications Education and Experience: High school diploma or GED required; Associate's degree in secretarial science, business administration, or a related field preferred; and Six months to one year of secretarial and administrative experience required. Knowledge of: office practices and procedures. Format business correspondence. principles and processes of customer service. Skill in: the operation of computer equipment and various software packages. clear verbal and written communication. effective time management. attention to detail for accuracy. Ability to: understand and follow instructions. work cooperatively with City officials, other employees, and the general public. work safely without presenting a direct threat to self or others. meet the mental and physical demands of the job. Special Requirements Valid NC driver's license (Class C) The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees. Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits. Closing Date/Time: 12/17/2023 11:59 PM Eastern
Nov 30, 2023
Full Time
Job Summary The purpose of this position is to answer calls and assist with online accounts related to the Citizens Self Service Inspection Online Portal. Process and issue permits assigned as well as schedule various types of building inspections while providing excellent customer service to the development community and public. FLSA Status: Non-Exempt Examples of Duties Receive in person and electronic permit requests. Coordinate with staff to verify that plans and specifications meet required code and ordinances. Coordinate permit approvals with other departments. Answer telephone and direct calls. Serve as receptionist and interact professionally with the general public. Determine proper state licensing for contractors. Process payments and prepare receipts. Provide information on state and city codes, ordinances, and inspection results. Provide assistance and advise the public, contractors, and others on inspection policies and projects. Issue certificate of occupancies. Prepare daily inspector tickets. Prepare and maintain information and compile reports of inspection activities. Perform other duties as assigned. Minimum Qualifications Education and Experience: High school diploma or GED required; Associate's degree in secretarial science, business administration, or a related field preferred; and Six months to one year of secretarial and administrative experience required. Knowledge of: office practices and procedures. Format business correspondence. principles and processes of customer service. Skill in: the operation of computer equipment and various software packages. clear verbal and written communication. effective time management. attention to detail for accuracy. Ability to: understand and follow instructions. work cooperatively with City officials, other employees, and the general public. work safely without presenting a direct threat to self or others. meet the mental and physical demands of the job. Special Requirements Valid NC driver's license (Class C) The City of Greenville offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees. Visit the City of Greenville Human Resources Website for a more in depth summary of our benefits. Closing Date/Time: 12/17/2023 11:59 PM Eastern
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Network Specialist I: $28.73 - $34.94 Network Specialist II: $32.19 - $39.14 Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. DISTINGUISHING CHARACTERISTICS: Network Specialist I This is the entry level position for the Network Specialist series. The position requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment. Network Specialist II This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments. The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software. The Network Specialist II provides technical support of business applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above. Network Specialist III This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments. The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO. The Network Specialist may have demonstrated experience and skills in Business Process scripting. The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Example of Duties Network Specialist I Provide technical assistance to County departments and staff. Research software, hardware and process solutions. Provide quotes and handles purchasing for end user computer equipment. Maintain an inventory of software and hardware. Monitor ticketing system from receipt of request through ticket life cycle. Provide computer support and performs hands-on fixes for computers and systems. Add new users to servers and software applications. Perform server backups. Install and configure software Provide security support for systems and networks. Assist with technology projects performed by Network Specialists II and III. Network Specialist II In addition to duties of Network Specialist I above: Perform database administration. Perform support functions for Network and Server equipment. Develop internal reporting and management tools for use within IT. Perform basic SQL functions. Monitor networks. Administer core tools for anti-virus and anti-malware. Provide support for and build copper and fiber infrastructure. Provide support and administration of Microsoft Exchange. Provide support and administration of Active Directory. Provide support and administration of County telephone system. Maintain County Web site. Determine application requirements. Provide technical application support. Assist with technology projects performed by Network Specialists III. Network Specialist III In addition to duties of Network Specialist I/II: Perform database administration Provide server support and trouble shooting. Perform router programming. Maintain firewalls. Configure and install backup equipment and software. Manage Microsoft Exchange. Manage Active Directory. Manage County Telecommunications. Administer SQL databases and do custom SQL programming. Maintain network diagram and documentation. Maintain server schematics and associated devices. Manage enterprise storage architecture and associated devices. Develop and support County custom computer programs Minimum Qualifications Knowledge of: Computer hardware repair, installation and maintenance. Help Desk ticketing systems; E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Skill to: Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware. Education, Training, and Experience : Network Specialist I High School diploma. One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is required Network Specialist II Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required. Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Network Specialist III Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required. Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Professional Certifications : Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable. Special Requirements Valid California driver's license is required. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
Oct 21, 2023
Full Time
Position Description Network Specialist I: $28.73 - $34.94 Network Specialist II: $32.19 - $39.14 Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required. DISTINGUISHING CHARACTERISTICS: Network Specialist I This is the entry level position for the Network Specialist series. The position requires a foundation in technical computer skills and systems. The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels; ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment. Network Specialist II This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments. The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software. The Network Specialist II provides technical support of business applications. The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above. Network Specialist III This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments. The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO. The Network Specialist may have demonstrated experience and skills in Business Process scripting. The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Example of Duties Network Specialist I Provide technical assistance to County departments and staff. Research software, hardware and process solutions. Provide quotes and handles purchasing for end user computer equipment. Maintain an inventory of software and hardware. Monitor ticketing system from receipt of request through ticket life cycle. Provide computer support and performs hands-on fixes for computers and systems. Add new users to servers and software applications. Perform server backups. Install and configure software Provide security support for systems and networks. Assist with technology projects performed by Network Specialists II and III. Network Specialist II In addition to duties of Network Specialist I above: Perform database administration. Perform support functions for Network and Server equipment. Develop internal reporting and management tools for use within IT. Perform basic SQL functions. Monitor networks. Administer core tools for anti-virus and anti-malware. Provide support for and build copper and fiber infrastructure. Provide support and administration of Microsoft Exchange. Provide support and administration of Active Directory. Provide support and administration of County telephone system. Maintain County Web site. Determine application requirements. Provide technical application support. Assist with technology projects performed by Network Specialists III. Network Specialist III In addition to duties of Network Specialist I/II: Perform database administration Provide server support and trouble shooting. Perform router programming. Maintain firewalls. Configure and install backup equipment and software. Manage Microsoft Exchange. Manage Active Directory. Manage County Telecommunications. Administer SQL databases and do custom SQL programming. Maintain network diagram and documentation. Maintain server schematics and associated devices. Manage enterprise storage architecture and associated devices. Develop and support County custom computer programs Minimum Qualifications Knowledge of: Computer hardware repair, installation and maintenance. Help Desk ticketing systems; E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment Ability to: Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively. Skill to: Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware. Education, Training, and Experience : Network Specialist I High School diploma. One (1) year of experience supporting computer users or supporting IT infrastructure in a networked environment is required Network Specialist II Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required. Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Network Specialist III Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required. Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis. Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement. CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement. Professional Certifications : Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable. Special Requirements Valid California driver's license is required. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous
City of Palo Alto
Palo Alto, California, United States
Description Come join the Police Department's Records Division! The Police Records Specialist works as part of a non-sworn team providing customer service to members of the public at the Police Lobby, processing police records, accessing sensitive law enforcement databases, completing legally mandated reports, and other duties related to law enforcement. Police Records Specialists work a 4/10 or 9/80 weekday schedule with opportunities to work weekends or holidays as extra shifts. This position has full benefits and enrollment in the CalPERS retirement system. T he Ideal Candidate You have a background in customer service, strong attention to detail, experience using a variety of computer systems, type at least 35 words per minute, a positive attitude, able to communicate clearly verbally and in writing, and work well with others. You must be a person of integrity and pass a modified police background check. For more information about the Palo Alto Police Department visit https://www.cityofpaloalto.org/Departments/Police Distinguishing Characteristics There is an entry and journey level class for this position depending upon the experience of the applicant. For allocation to this classification, duties must be directly related to police functions. The precise nature of the duties may vary according to the assigned area and may include: data entry and retrieval, conforming cases for court, bookings and warrant processing, heavy public contact in person or by telephone, preparation of reports, fingerprinting, knowledge of statutes governing the confidentiality of police records and liability involved, as well as, use interpersonal skills in dealing with irate persons and emergency situations. Applicants with limited or no experience in police records management may apply as well as applicants with previous record maintenance experience in the public sector. One or more positions may be filled from this posting. Depending on the applicant's qualifications, the position (s) will be filled at the appropriate level/salary of either Police Records Specialist I or Police Records Specialist II. Police Records Specialist I (Salary Range $32.34 - $39.70 per hour) PRS I is an entry-level position that may require closer supervision for a period of time. Police Records Specialist II (Salary Range $ 34.03 - $41.77 per hour) PRS II requires previous experience in Records Management in the private or public sector and can work more independently. This position is represented by Service Employee International Union position (SEIU). Essential Duties Essential and other important responsibilities and duties may include, but are not limited to, the following: Enter accurate data into local, state, and national computer systems. Operate conventional/automated office machines and equipment. Access multiple computerized systems by entry and retrieval of data for law enforcement purposes. Greet public and assist according to needs Provide copies of incident reports, refer to City departments, and provide general information Receive citizen complaints, prepare reports and/or make a referral to appropriate staff members Provide information requested by telephone/in-person/by email in a prompt and courteous manner Receive warrants from court and review to ensure complete and accurate information is provided Send warrant notification letters to offenders. Confirm and verify warrant information with other law enforcement agencies Distribute warrants to field officers for service and maintain service records, update warrant status in computer systems Maintain and update records of various types of transactions, such as bail account and credit card transaction reconciliation Fingerprint individuals for employment, state licenses, and permits. Forward files to the Department of Justice Maintain files for persons required to register for sex, narcotics, and arson offenses Code crime reports using national CIBRS/NIBRS standards Enter data into computer systems that provide information for statistical reports, crime analysis, and management of records Enter and update data into the State and FBI computer databases (CLETS/NCIC) Delete information from computer systems when records are sealed Recognize and take appropriate action in emergency situations whether in person or received by telephone Perform related duties as assigned To see complete job description for Police Records Specialist I c lick HERE . To see complete job description for Police Records Specialist II c lick HERE . Minimum Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities which would typically be acquired through: Equivalent to graduation from high school and one year of general clerical experience which has included contact with the public. Type into a computer terminal at the rate of 35 words per minute. PRS II classification may be awarded to applicants with two or more years of records management experience in the public or private sector. Knowledge, Skills, and Ability Knowledge of office procedures; office equipment; telephone and email etiquette, basic arithmetic, rules of proper English usage, grammar, punctuation and spelling Skill in typing; learning a variety of software databases Ability to follow oral and written directions and work cooperatively with others Ability to perform clerical and/or technical work with a high degree of accuracy Ability to use discretion in performing critical and confidential tasks Ability to communicate effectively both verbally and in writing, and make sound decisions in a manner consistent with the essential job functions Ability to learn and perform tasks related to the department or unit’s regulations, policies, procedures, and processes Ability to learn and interpret legal and reporting codes and statutes applicable to management of law enforcement records Ability to perform computer data entry utilizing a computer terminal Ability to type correspondence and other documents on a computer in a variety of formats, from clear copy or rough formats at a speed necessary for successful job performance Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for an extended period of time and operating office equipment SUPPLEMENTAL INFORMATION Special Requirements: Must be willing to report to the workplace and work off-business hours and occasional weekend or holiday shifts. The basic work schedule is on weekdays. Must successfully pass a modified law enforcement background investigation, consisting of completion of a Personal History Questionnaire, fingerprint check for criminal convictions, and polygraph examination. Selection Process: Applicants will receive email recruitment status notifications. Governmentjobs.com account also has notification status updates. Depending on the number of qualified applications received, the examination process may consist of supplemental questions, online assessment, written examination, practical performance, oral examination, or any combination to determine which candidate will move forward in the hiring process. The screening process for this position typically may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee. Working Conditions/Physical Requirements: Work in an office environment; wear a uniform; sustained posture in a seated position; work at a centralized public counter and answer phones. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer. The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Public Employees' Retirement System (PERS) 2% at60 formula for Classic Employees One-year final compensation for 2% at 60 employees 2% at 62 formula for New CalPers Members Three-year final compensation for 2% at 62 employees only Retiree Medical benefits for employee and dependents after 10 years of service Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: 12/15/2023 11:59 PM Pacific
Dec 05, 2023
Full Time
Description Come join the Police Department's Records Division! The Police Records Specialist works as part of a non-sworn team providing customer service to members of the public at the Police Lobby, processing police records, accessing sensitive law enforcement databases, completing legally mandated reports, and other duties related to law enforcement. Police Records Specialists work a 4/10 or 9/80 weekday schedule with opportunities to work weekends or holidays as extra shifts. This position has full benefits and enrollment in the CalPERS retirement system. T he Ideal Candidate You have a background in customer service, strong attention to detail, experience using a variety of computer systems, type at least 35 words per minute, a positive attitude, able to communicate clearly verbally and in writing, and work well with others. You must be a person of integrity and pass a modified police background check. For more information about the Palo Alto Police Department visit https://www.cityofpaloalto.org/Departments/Police Distinguishing Characteristics There is an entry and journey level class for this position depending upon the experience of the applicant. For allocation to this classification, duties must be directly related to police functions. The precise nature of the duties may vary according to the assigned area and may include: data entry and retrieval, conforming cases for court, bookings and warrant processing, heavy public contact in person or by telephone, preparation of reports, fingerprinting, knowledge of statutes governing the confidentiality of police records and liability involved, as well as, use interpersonal skills in dealing with irate persons and emergency situations. Applicants with limited or no experience in police records management may apply as well as applicants with previous record maintenance experience in the public sector. One or more positions may be filled from this posting. Depending on the applicant's qualifications, the position (s) will be filled at the appropriate level/salary of either Police Records Specialist I or Police Records Specialist II. Police Records Specialist I (Salary Range $32.34 - $39.70 per hour) PRS I is an entry-level position that may require closer supervision for a period of time. Police Records Specialist II (Salary Range $ 34.03 - $41.77 per hour) PRS II requires previous experience in Records Management in the private or public sector and can work more independently. This position is represented by Service Employee International Union position (SEIU). Essential Duties Essential and other important responsibilities and duties may include, but are not limited to, the following: Enter accurate data into local, state, and national computer systems. Operate conventional/automated office machines and equipment. Access multiple computerized systems by entry and retrieval of data for law enforcement purposes. Greet public and assist according to needs Provide copies of incident reports, refer to City departments, and provide general information Receive citizen complaints, prepare reports and/or make a referral to appropriate staff members Provide information requested by telephone/in-person/by email in a prompt and courteous manner Receive warrants from court and review to ensure complete and accurate information is provided Send warrant notification letters to offenders. Confirm and verify warrant information with other law enforcement agencies Distribute warrants to field officers for service and maintain service records, update warrant status in computer systems Maintain and update records of various types of transactions, such as bail account and credit card transaction reconciliation Fingerprint individuals for employment, state licenses, and permits. Forward files to the Department of Justice Maintain files for persons required to register for sex, narcotics, and arson offenses Code crime reports using national CIBRS/NIBRS standards Enter data into computer systems that provide information for statistical reports, crime analysis, and management of records Enter and update data into the State and FBI computer databases (CLETS/NCIC) Delete information from computer systems when records are sealed Recognize and take appropriate action in emergency situations whether in person or received by telephone Perform related duties as assigned To see complete job description for Police Records Specialist I c lick HERE . To see complete job description for Police Records Specialist II c lick HERE . Minimum Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities which would typically be acquired through: Equivalent to graduation from high school and one year of general clerical experience which has included contact with the public. Type into a computer terminal at the rate of 35 words per minute. PRS II classification may be awarded to applicants with two or more years of records management experience in the public or private sector. Knowledge, Skills, and Ability Knowledge of office procedures; office equipment; telephone and email etiquette, basic arithmetic, rules of proper English usage, grammar, punctuation and spelling Skill in typing; learning a variety of software databases Ability to follow oral and written directions and work cooperatively with others Ability to perform clerical and/or technical work with a high degree of accuracy Ability to use discretion in performing critical and confidential tasks Ability to communicate effectively both verbally and in writing, and make sound decisions in a manner consistent with the essential job functions Ability to learn and perform tasks related to the department or unit’s regulations, policies, procedures, and processes Ability to learn and interpret legal and reporting codes and statutes applicable to management of law enforcement records Ability to perform computer data entry utilizing a computer terminal Ability to type correspondence and other documents on a computer in a variety of formats, from clear copy or rough formats at a speed necessary for successful job performance Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for an extended period of time and operating office equipment SUPPLEMENTAL INFORMATION Special Requirements: Must be willing to report to the workplace and work off-business hours and occasional weekend or holiday shifts. The basic work schedule is on weekdays. Must successfully pass a modified law enforcement background investigation, consisting of completion of a Personal History Questionnaire, fingerprint check for criminal convictions, and polygraph examination. Selection Process: Applicants will receive email recruitment status notifications. Governmentjobs.com account also has notification status updates. Depending on the number of qualified applications received, the examination process may consist of supplemental questions, online assessment, written examination, practical performance, oral examination, or any combination to determine which candidate will move forward in the hiring process. The screening process for this position typically may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee. Working Conditions/Physical Requirements: Work in an office environment; wear a uniform; sustained posture in a seated position; work at a centralized public counter and answer phones. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer. The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Public Employees' Retirement System (PERS) 2% at60 formula for Classic Employees One-year final compensation for 2% at 60 employees 2% at 62 formula for New CalPers Members Three-year final compensation for 2% at 62 employees only Retiree Medical benefits for employee and dependents after 10 years of service Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: 12/15/2023 11:59 PM Pacific
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Health Education Specialist I: $31.30 - $38.04 Health Education Specialist II: $33.76 - $41.05 Calaveras Public Health is seeking passionate individuals to join our team as a Health Education Specialist I/II. These positions work closely with internal and external partners to help achieve the Division and Agency’s goals and mission as well as coordinate the important work being done in a rural, local health jurisdiction. These positions are in-person and located in San Andreas, California. Health Education Specialist I Under the direction of the Deputy Director, Public Health or designee, plans and implements community health education or promotion program activities and performs other related work as required. The Health Education Specialist I is a journey level class and works with limited independence and initiative for decision making. Health Education Specialist II Under the direction of the Deputy Director, Public Health or designee, plans, develops and implements complex public health education programs and activities and performs related work as required. The Health Education Specialist II is an advanced journey level class and works with some independence and initiative for decision making. Example of Duties Health Education Specialist I Plans and implements activities to support health education and health promotion programs; participates in developing program objectives and budget. Researches, identifies, develops and pretests health communication materials for public health programs using best practices and tools to advance health literacy. Implements community health assessment activities, including asset mapping and other community capacity building processes. Plans, develops and implements educational activities that may include development of key educational messages, educational objectives, training, social marketing, data collection, evidence-based interventions, theory support, and outreach planning. Provides direct educational services such as presentations and training to paraprofessional staff, youth or volunteers involved in developing, conducting, and evaluating community outreach activities. Assists in the planning, development, and evaluation of youth development programs. Assists in the research and development of grant proposals. Maintains program records and prepares draft reports on program activities. Assists in the evaluation of program effectiveness for community impact and provides suggestions for improving health outcomes. Communicates health information to different audiences in a clear, concise manner. Collects and analyzes qualitative and quantitative data to learn about particular community challenges to improve policies, programs, and services. Serves as a subject matter expert on program material and develops relevant activities to promote public health to different audiences. Assists in the development, implementation, and education of organizational, local, and state health policies. Responds to emerging public health challenges and opportunities as assigned. Health Education Specialist II As lead worker, works independently to plan and implement health education and health promotion programs and activities; evaluates effectiveness and impact of programs. Researches, identifies, and supervises development and pretests of health communication materials for public health programs. Develops, implements, and interprets results of community health assessments, asset mapping, and other community capacity building processes. Plans, develops, implements, and evaluates public health education activities that may include development of key educational messages, educational objective, training, social marketing, data collection, evidence-based interventions and best practices, theory support, and outreach planning. Coordinates and conducts training for paraprofessional staff, youth, and volunteers involved in developing, conducting, and evaluating program activities. Coordinates the planning, development, and evaluation of youth development programs with other community agencies. Researches and develops grant proposals, including complex work plans and budgets; monitors achievement of grant objective and activities. Designs data collection, gathers data, maintains program records, prepares and submits program reports to funding sources. May facilitate work and provide guidance to other staff, youth, and volunteers involved in health educations programs. Oversees provision of direct educational services; provides services such as presentations and trainings to community coalitions and other groups. Evaluates program effectiveness for community impact and provides suggestions for improving health outcomes. Communicates health information to different audiences in a clear, concise manner. Collects and analyzes qualitative and quantitative data to learn about particular community challenges to improve policies, programs, and services. Serves as a subject matter expert on program material and develops relevant activities to promote public health to different audiences. Develops, implementation, and education of organizational, local, and state health policies. Responds to emerging public health challenges and opportunities as assigned. Minimum Qualifications Knowledge of: Public health principles and practices; health behavior theories, participatory models, and applications, emerging public health practices, social and institutional inequities including social determinants of health, program planning, implementation and evaluation; health equity principles; group process and group dynamics; research methodology [design, sampling and analysis], health literacy principles; principles of organizational development; community capacity building techniques and models; participatory community assessment; principles and practices of materials development; practices and techniques of report preparation and training development; theory and practice of program planning and evaluation. Ability to: Health Education Specialist I Apply health education principles and methods; prepare technical educational materials and related printed materials; organize and conduct meetings and trainings; research and analyze data and information; express self effectively in writing to prepare a variety of reports, educational and informational documents; express self effectively orally including speaking before groups; develop and maintain effective working relationships with a wide variety of staff, agencies, community groups, and the general public; utilize current and emerging office and presentation software and technology. Health Education Specialist II Apply health education principles and methods; plan and evaluate program services and activities to achieve specific outcomes or objectives; prepare technical educational materials and related printed material; organize and coordinate meetings, work shops, trainings, and seminars; research and analyze data and information; express self effectively in writing to prepare a variety of reports, education, and informational documents; express self effectively orally including speaking before groups; develop and maintain effective working relationships with a wide variety of staff, agencies, community groups, and the general public; utilize current and emerging office and presentation software and technology. TRAINING AND EXPERIENCE: Health Education Specialist I A four-year Bachelor degree from an accredited college or university AND a CHES (Certified Health Education Specialist) certification within one year from the start of employment, OR High School Diploma or GED plus 10 years of progressive responsibility in health education within a local or state health jurisdiction and a health literacy specialist certificate within one year from the start date of employment Health Education Specialist II Master’s degree in Public Health or Community Health Education from a university or college accredited by Council on Education for Public Health; Or Master’s degree in a health-related field from an accredited university or college and a CHES (Certified Health Education Specialist) or MCHES ( Master Certified Health Education Specialist) certification and one year of paid experience in a community based health education program. Special Requirements Possession of a valid California driver's license. PHYSICAL DEMANDS AND WORKING CONDITIONS: Mobility - Constant walking; driving; sitting for long periods; Visual Requirements - Constant reading; color perception; eye/hand coordination; depth perception; peripheral vision. Dexterity - Frequent writing; frequent operation of computer keyboard and mouse peripheral; Hearing /Talking - Constant hearing normal speech; hearing on the telephone; talking in person; talking on the telephone; frequent hearing faint sounds. Emotional/Psychological - Constant public contact; decision making; concentration; occasional travel. OTHER REQUIREMENTS : This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: 1/8/2024 11:59 PM Pacific
Nov 23, 2023
Full Time
Position Description Health Education Specialist I: $31.30 - $38.04 Health Education Specialist II: $33.76 - $41.05 Calaveras Public Health is seeking passionate individuals to join our team as a Health Education Specialist I/II. These positions work closely with internal and external partners to help achieve the Division and Agency’s goals and mission as well as coordinate the important work being done in a rural, local health jurisdiction. These positions are in-person and located in San Andreas, California. Health Education Specialist I Under the direction of the Deputy Director, Public Health or designee, plans and implements community health education or promotion program activities and performs other related work as required. The Health Education Specialist I is a journey level class and works with limited independence and initiative for decision making. Health Education Specialist II Under the direction of the Deputy Director, Public Health or designee, plans, develops and implements complex public health education programs and activities and performs related work as required. The Health Education Specialist II is an advanced journey level class and works with some independence and initiative for decision making. Example of Duties Health Education Specialist I Plans and implements activities to support health education and health promotion programs; participates in developing program objectives and budget. Researches, identifies, develops and pretests health communication materials for public health programs using best practices and tools to advance health literacy. Implements community health assessment activities, including asset mapping and other community capacity building processes. Plans, develops and implements educational activities that may include development of key educational messages, educational objectives, training, social marketing, data collection, evidence-based interventions, theory support, and outreach planning. Provides direct educational services such as presentations and training to paraprofessional staff, youth or volunteers involved in developing, conducting, and evaluating community outreach activities. Assists in the planning, development, and evaluation of youth development programs. Assists in the research and development of grant proposals. Maintains program records and prepares draft reports on program activities. Assists in the evaluation of program effectiveness for community impact and provides suggestions for improving health outcomes. Communicates health information to different audiences in a clear, concise manner. Collects and analyzes qualitative and quantitative data to learn about particular community challenges to improve policies, programs, and services. Serves as a subject matter expert on program material and develops relevant activities to promote public health to different audiences. Assists in the development, implementation, and education of organizational, local, and state health policies. Responds to emerging public health challenges and opportunities as assigned. Health Education Specialist II As lead worker, works independently to plan and implement health education and health promotion programs and activities; evaluates effectiveness and impact of programs. Researches, identifies, and supervises development and pretests of health communication materials for public health programs. Develops, implements, and interprets results of community health assessments, asset mapping, and other community capacity building processes. Plans, develops, implements, and evaluates public health education activities that may include development of key educational messages, educational objective, training, social marketing, data collection, evidence-based interventions and best practices, theory support, and outreach planning. Coordinates and conducts training for paraprofessional staff, youth, and volunteers involved in developing, conducting, and evaluating program activities. Coordinates the planning, development, and evaluation of youth development programs with other community agencies. Researches and develops grant proposals, including complex work plans and budgets; monitors achievement of grant objective and activities. Designs data collection, gathers data, maintains program records, prepares and submits program reports to funding sources. May facilitate work and provide guidance to other staff, youth, and volunteers involved in health educations programs. Oversees provision of direct educational services; provides services such as presentations and trainings to community coalitions and other groups. Evaluates program effectiveness for community impact and provides suggestions for improving health outcomes. Communicates health information to different audiences in a clear, concise manner. Collects and analyzes qualitative and quantitative data to learn about particular community challenges to improve policies, programs, and services. Serves as a subject matter expert on program material and develops relevant activities to promote public health to different audiences. Develops, implementation, and education of organizational, local, and state health policies. Responds to emerging public health challenges and opportunities as assigned. Minimum Qualifications Knowledge of: Public health principles and practices; health behavior theories, participatory models, and applications, emerging public health practices, social and institutional inequities including social determinants of health, program planning, implementation and evaluation; health equity principles; group process and group dynamics; research methodology [design, sampling and analysis], health literacy principles; principles of organizational development; community capacity building techniques and models; participatory community assessment; principles and practices of materials development; practices and techniques of report preparation and training development; theory and practice of program planning and evaluation. Ability to: Health Education Specialist I Apply health education principles and methods; prepare technical educational materials and related printed materials; organize and conduct meetings and trainings; research and analyze data and information; express self effectively in writing to prepare a variety of reports, educational and informational documents; express self effectively orally including speaking before groups; develop and maintain effective working relationships with a wide variety of staff, agencies, community groups, and the general public; utilize current and emerging office and presentation software and technology. Health Education Specialist II Apply health education principles and methods; plan and evaluate program services and activities to achieve specific outcomes or objectives; prepare technical educational materials and related printed material; organize and coordinate meetings, work shops, trainings, and seminars; research and analyze data and information; express self effectively in writing to prepare a variety of reports, education, and informational documents; express self effectively orally including speaking before groups; develop and maintain effective working relationships with a wide variety of staff, agencies, community groups, and the general public; utilize current and emerging office and presentation software and technology. TRAINING AND EXPERIENCE: Health Education Specialist I A four-year Bachelor degree from an accredited college or university AND a CHES (Certified Health Education Specialist) certification within one year from the start of employment, OR High School Diploma or GED plus 10 years of progressive responsibility in health education within a local or state health jurisdiction and a health literacy specialist certificate within one year from the start date of employment Health Education Specialist II Master’s degree in Public Health or Community Health Education from a university or college accredited by Council on Education for Public Health; Or Master’s degree in a health-related field from an accredited university or college and a CHES (Certified Health Education Specialist) or MCHES ( Master Certified Health Education Specialist) certification and one year of paid experience in a community based health education program. Special Requirements Possession of a valid California driver's license. PHYSICAL DEMANDS AND WORKING CONDITIONS: Mobility - Constant walking; driving; sitting for long periods; Visual Requirements - Constant reading; color perception; eye/hand coordination; depth perception; peripheral vision. Dexterity - Frequent writing; frequent operation of computer keyboard and mouse peripheral; Hearing /Talking - Constant hearing normal speech; hearing on the telephone; talking in person; talking on the telephone; frequent hearing faint sounds. Emotional/Psychological - Constant public contact; decision making; concentration; occasional travel. OTHER REQUIREMENTS : This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: 1/8/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information The Department of Health Services (DHS) is seeking a highly motivated Department Information Systems Specialist I (DISS I) to join their team! Starting salary up to $49.30/hour ($102,895/year) and a competitive total compensation package!* As a DISS I, you will report to the Department Information Systems Manager within the DHS Administrative Division. You will play a key part in maintaining, upgrading, and troubleshooting our department's information systems and respond to requests for assistance within those systems to optimize user efficiency. Additional responsibilities will include: Providing technical support for hardware, software, and network-related issues Establishing and maintaining DHS internet, intranet, and SharePoint sites Assisting IT Management and System Software Analysts with the maintenance of the Electronic Health Records (EHR) systems Customizing vendor database software Installing, configuring, and maintaining department computer systems and software Collaborating with users to understand and address IT needs Keeping abreast of technological advancements and recommending improvements The ideal candidate will possess: A solid understanding of IT fundamentals and best practices Proficient in troubleshooting hardware and software issues Excellent communication and interpersonal skills The ability to work independently and collaboratively in a team environment Previous experience working in a healthcare setting and with EHR systems is preferred The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Department Information Systems Specialist I position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: One year of experience in developing and maintaining information technology systems in a multi-platform information systems environment. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 12/18/2023 11:59 PM Pacific
Nov 29, 2023
Full Time
Position Information The Department of Health Services (DHS) is seeking a highly motivated Department Information Systems Specialist I (DISS I) to join their team! Starting salary up to $49.30/hour ($102,895/year) and a competitive total compensation package!* As a DISS I, you will report to the Department Information Systems Manager within the DHS Administrative Division. You will play a key part in maintaining, upgrading, and troubleshooting our department's information systems and respond to requests for assistance within those systems to optimize user efficiency. Additional responsibilities will include: Providing technical support for hardware, software, and network-related issues Establishing and maintaining DHS internet, intranet, and SharePoint sites Assisting IT Management and System Software Analysts with the maintenance of the Electronic Health Records (EHR) systems Customizing vendor database software Installing, configuring, and maintaining department computer systems and software Collaborating with users to understand and address IT needs Keeping abreast of technological advancements and recommending improvements The ideal candidate will possess: A solid understanding of IT fundamentals and best practices Proficient in troubleshooting hardware and software issues Excellent communication and interpersonal skills The ability to work independently and collaboratively in a team environment Previous experience working in a healthcare setting and with EHR systems is preferred The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Department Information Systems Specialist I position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: One year of experience in developing and maintaining information technology systems in a multi-platform information systems environment. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 12/18/2023 11:59 PM Pacific
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description Principal Client Support Specialist Full-Time Employment Opportunity The position opens on Thursday, November 16, 2023, and the final filing date is Thursday, December 14, 2023 at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a service-oriented Principal Client Support Specialist for the Information Technology Department. The incumbent will lead, the client support services team, a team dedicated to providing a Citywide service desk, knowledgebase, and end-user device field support. The team focuses on cell phone, radio, mobile device, and desktop computing support along with managing the Information Technology Service Management (ITSM) system which includes IT asset management and change management functions. Strong customer service business-to-technical skills and experience in implementing and supporting client devices, troubleshooting issues, performing systems analysis, multi-tasking, and end-user training and support are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently. The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. DEFINITION: Under general direction of an Information Technology Manager, supervises, coordinates, monitors, performs and supports all functions of the ITSM (IT Service Management System) and Service Desk functions such as incident/problem management, request fulfillment, asset management, knowledgebase management, IT service catalog; analyzes, implements, administers, and maintains computer systems, client devices (desktops, laptops, tablets, SmartPhones, etc.), data and voice systems; server/storage systems; provides ongoing technical and operational support and customer service assistance in the use of client devices and City information systems in one or more of the following areas: installation, repair, service desk, and/or training; analyzes, installs, maintains, repairs, tests, trains, monitors and supports new or modified technology and business systems, products, processes and equipment and maintains existing systems under the appropriate Service Level Agreements (SLAs); provides related technical, operational and managerial assistance conducting research, analysis and preparation of reports and making appropriate recommendations; participates in and/or manages infrastructure, system implementation or client services projects to include schedule and resource planning; provides training and technical support to technical staff and end users; closely coordinates and works with departmental managers, system owners, end-users, public officials, the public, vendors, and project teams; executes the Information Technology Strategic Plan; assists in the development and management of the unit's performance measures and budget; supervises and manages staff within the unit; operates as the subject matter expert; and performs related work as required. DISTINGUISHING CHARACTERISTICS Principal Client Support Specialist is the highest level in the classification series. The classification of Principal Client Support Specialist is distinguished from the higher-level Information Technology Manager in that the Information Technology Manager is responsible for the overall administration of the division. This classification is further distinguished from the lower-level Senior Client Support Specialist in that the Principal Client Support Specialist is assigned the most complex duties and responsibilities of the positions in the series, is responsible for the functions within the ITSM, works independently to complete operational and project tasks, lead IT projects, and have full supervisory responsibility. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include, but are not limited to, the following): Supervises assigned IT staff; participates in selection process; provides mentorship, guidance and direction; provides and coordinates training; directs and administers evaluations of assigned staff. Assists with the development of department and unit goals and correspondingly aligned goals of assigned staff. Assists in the development and implementation of department or Citywide goals, objectives, policies and procedures; educates employees and managers on technical issues related to area of assignment; analyzes and recommends strategies to improve effectiveness of operation. May represent the Information Technology Department in interdepartmental, interagency and public meetings; acts as staff to and/or serves on Citywide, Regional or Inter-Agency committees and task forces as assigned. Installs, configures, and tests desktop computer hardware, voice and/or data communications equipment, server/storage equipment and software applications and integrates them with related technical and business systems; researches and evaluates new technologies. Performs equipment and system set-up including necessary interconnections and performance monitoring. Provides technical assistance to City employees either in person or over the telephone; troubleshoots hardware and software problems; repairs equipment and software to ensure proper operations; refers problems to appropriate staff as needed. Coordinates with voice and data communications service providers for the installation and maintenance of communication services. Oversees maintenance of the City's telecommunications cable plant provided by contractors. May be required to perform minor cabling work. Provides technical support and customer service assistance either in person, online or over the telephone; resolves problems or escalates to Management as needed. Provides Citywide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications and voice and/or data communications equipment. Develops, or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operations; develops and maintains technical user documentation and support materials, including multimedia documentation, replacement schedules, modification of technology standards and recommendations for training programs. Oversees and develops training programs and orientations; develops and approves training materials; provides training to users and technical support staff through both formal and informal training programs. Provides technical support, including testing and equipment maintenance for meetings in the City Council chambers. Maintains and supports business and voicemail systems, call accounting systems, desk sets and other stationary telephone equipment. Provides technical direction, guidance, and customer service assistance to City employees in the operation and use of desktop computers, server/storage and City information systems. Configures and monitors systems based on Cybersecurity practices and procedures. Makes recommendations on new technologies, business processes and/or streamlines functions. Oversees the team and answers, evaluates and prioritizes incoming telephone, voice mail, e-mail, online and in-person requests for assistance from City employees experiencing problems with hardware, software and other information and computer-related technologies; sets priorities and assignment of service requests to resolve problems in the most expedient manner; makes recommendations regarding best solutions and products to meet user's business needs. Assists in analyzing data and preparing reports and technical documentation. Interacts with and assists Network Engineers/System Administrators in troubleshooting and diagnosing desktop computing, server/storage and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Oversees, develops, maintains and approves technical system documentation within the knowledgebase; ensures completion of technical documentation by subordinates. Provides Citywide system alerts, outages or maintenance notices as needed. Ensures compliance with industry and government regulations. Facilitates effective team interaction and cross-functional team coordination. Guides IT staff in the creation of operational procedure manuals as needed. Provides system support to IT staff and serves as a liaison to vendor technical staff. Provides resource and staff loading plans for use on projects. Manages and monitors tasks related to projects or system implementations. Chairs and facilitates meetings where appropriate and distributes minutes to all project team members. Prepares presentation materials for meetings, documents and follows up on important actions and decisions from meetings. Provides verbal and written reports in assigned areas of responsibility. Develops project plans based on standard Project Management guidelines and leads or participates in projects according to the plan. Plans and executes projects according to the IT Strategic Plan. Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for the performance of projects and assignments; implements policies and procedures. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. May report to the EOC in a major event on behalf of an IT Manager. Plan, prioritize, assign, supervise and review the work of assigned staff. Participate in budget preparation and administration for projects, operations or technology investments; monitor and control expenditures. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications MINIMUM QUALIFICATIONS: Education and Experience: The minimum qualifications for education and experience can be met in the one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in public administration, business administration, systems administration, network systems administration, business information systems, computer science, software information systems, information technology, electronics technology, or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, business administration, public administration, information technology, informatics, web science, business information systems, electronics technology or related field AND SIX years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR At least one of CompTIA A+, NetApp Certified Data Administrator (NCDA), SNIA Certified Storage Professional (SCSP), SNIA Certified Information Architect (SCIA), or one/multiple Microsoft Certified Associate or Engineer Role-based certification AND SEVEN years of experience in computer systems support, desktop/user support, server/storage support, general information technology support, telecommunications support or networking support. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Depending upon assignment: Principles and practices of excellent customer service. Principles and practices of IT Infrastructure Library (ITIL). Principles and practices of IT Service Management (ITSM) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Advanced principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Advanced principles and practices of computer, business or telecommunications operations, including operating systems and software products; principles and practices of server/storage solutions, local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, recordkeeping, report preparation, technical documentation and writing. Personal computer hardware, operating systems, common personal computer applications for office automation. Computer peripheral such as printers, copiers, scanners, plotters, and external storage devices. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Current developments and trends of client services and service desk call centers. Principles and practices of budget monitoring. Principles and practices of supervision, training and performance evaluation. Methods and techniques to motivate staff and manage effective teams. Applicable industry and safety codes and standards. Cybersecurity practices and procedures. Principles of project management. Ability to: Provide excellent customer service. Supervise, coach, guide and mentor team members. Communicate effectively, orally and in writing, to include translating technical terms into non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Assess the risks and costs of IT operations and developing cost-effective solutions. Supervise the work of subordinate employees and maintain functional relationships with a variety of other technical and non-technical staff. Effectively organize, prioritize and complete work assignments in an expedient and customer service orientation. Provide technical advice and consultation to City staff in person, over the telephone, or by email. Develop project plans based on standard Project Management guidelines and leads or participates in complex client services and ITSM design projects according to the plan, in support of the IT Strategic Plan and City goals. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Independently develop and coordinate effective administrative and business systems, programs and procedures. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware, server/storage requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Direct, train and assist with the evaluation of assigned staff. Make sound decisions within established guidelines. Prepare and maintain clear, concise and accurate written reports, records and other related documentation. Make public presentations, as necessary. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Effectively organize, prioritize, follow-up, and use good judgment on work assignments to meet established deadlines. Determine needs for and/or develop administrative/operational policy proposals. Perform alternative cost/benefit analysis for network or server/storage enhancement or replacement and provide recommendations. Develop and maintains technical system documentation. Assist in contract development and negotiation and manage vendor performance. Develop and provides training and materials to end-users and other technical staff. Respond to cybersecurity issues and remediate in a timely manner. Serve as a client liaison to identify and define project requirements, scope and objectives. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of one or more Microsoft Certified Associate or Engineer Role-based certification(s). DESIRABLE QUALIFICATIONS Public sector employment experience. Proven track record of successfully managing or supervising a Service Desk or Call Center. Proven track record of motivating teams and providing supervision to high-performing teams. Possession and maintenance of the following: ITIL (IT Infrastructure Library) Certification Possession and maintenance of HDI Desktop Support Technician Possession and maintenance of CCNA (Cisco Certified Network Associate) NetApp Certified Data Administrator (NCDA), Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert SNIA Certified Storage Professional ( SCSP ) SNIA Certified Information Architect ( SCIA ) Application and Selection Process APPLICATION PROCESS The application period closes on Thursday, December 14, 2023, at 5:00 pm (postmarks or faxes are not accepted) or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for January 9, 2024 or January 11, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for January 22-23, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 12/14/2023 5:00 PM Pacific
Nov 17, 2023
Full Time
Description Principal Client Support Specialist Full-Time Employment Opportunity The position opens on Thursday, November 16, 2023, and the final filing date is Thursday, December 14, 2023 at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a service-oriented Principal Client Support Specialist for the Information Technology Department. The incumbent will lead, the client support services team, a team dedicated to providing a Citywide service desk, knowledgebase, and end-user device field support. The team focuses on cell phone, radio, mobile device, and desktop computing support along with managing the Information Technology Service Management (ITSM) system which includes IT asset management and change management functions. Strong customer service business-to-technical skills and experience in implementing and supporting client devices, troubleshooting issues, performing systems analysis, multi-tasking, and end-user training and support are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently. The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. DEFINITION: Under general direction of an Information Technology Manager, supervises, coordinates, monitors, performs and supports all functions of the ITSM (IT Service Management System) and Service Desk functions such as incident/problem management, request fulfillment, asset management, knowledgebase management, IT service catalog; analyzes, implements, administers, and maintains computer systems, client devices (desktops, laptops, tablets, SmartPhones, etc.), data and voice systems; server/storage systems; provides ongoing technical and operational support and customer service assistance in the use of client devices and City information systems in one or more of the following areas: installation, repair, service desk, and/or training; analyzes, installs, maintains, repairs, tests, trains, monitors and supports new or modified technology and business systems, products, processes and equipment and maintains existing systems under the appropriate Service Level Agreements (SLAs); provides related technical, operational and managerial assistance conducting research, analysis and preparation of reports and making appropriate recommendations; participates in and/or manages infrastructure, system implementation or client services projects to include schedule and resource planning; provides training and technical support to technical staff and end users; closely coordinates and works with departmental managers, system owners, end-users, public officials, the public, vendors, and project teams; executes the Information Technology Strategic Plan; assists in the development and management of the unit's performance measures and budget; supervises and manages staff within the unit; operates as the subject matter expert; and performs related work as required. DISTINGUISHING CHARACTERISTICS Principal Client Support Specialist is the highest level in the classification series. The classification of Principal Client Support Specialist is distinguished from the higher-level Information Technology Manager in that the Information Technology Manager is responsible for the overall administration of the division. This classification is further distinguished from the lower-level Senior Client Support Specialist in that the Principal Client Support Specialist is assigned the most complex duties and responsibilities of the positions in the series, is responsible for the functions within the ITSM, works independently to complete operational and project tasks, lead IT projects, and have full supervisory responsibility. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include, but are not limited to, the following): Supervises assigned IT staff; participates in selection process; provides mentorship, guidance and direction; provides and coordinates training; directs and administers evaluations of assigned staff. Assists with the development of department and unit goals and correspondingly aligned goals of assigned staff. Assists in the development and implementation of department or Citywide goals, objectives, policies and procedures; educates employees and managers on technical issues related to area of assignment; analyzes and recommends strategies to improve effectiveness of operation. May represent the Information Technology Department in interdepartmental, interagency and public meetings; acts as staff to and/or serves on Citywide, Regional or Inter-Agency committees and task forces as assigned. Installs, configures, and tests desktop computer hardware, voice and/or data communications equipment, server/storage equipment and software applications and integrates them with related technical and business systems; researches and evaluates new technologies. Performs equipment and system set-up including necessary interconnections and performance monitoring. Provides technical assistance to City employees either in person or over the telephone; troubleshoots hardware and software problems; repairs equipment and software to ensure proper operations; refers problems to appropriate staff as needed. Coordinates with voice and data communications service providers for the installation and maintenance of communication services. Oversees maintenance of the City's telecommunications cable plant provided by contractors. May be required to perform minor cabling work. Provides technical support and customer service assistance either in person, online or over the telephone; resolves problems or escalates to Management as needed. Provides Citywide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications and voice and/or data communications equipment. Develops, or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operations; develops and maintains technical user documentation and support materials, including multimedia documentation, replacement schedules, modification of technology standards and recommendations for training programs. Oversees and develops training programs and orientations; develops and approves training materials; provides training to users and technical support staff through both formal and informal training programs. Provides technical support, including testing and equipment maintenance for meetings in the City Council chambers. Maintains and supports business and voicemail systems, call accounting systems, desk sets and other stationary telephone equipment. Provides technical direction, guidance, and customer service assistance to City employees in the operation and use of desktop computers, server/storage and City information systems. Configures and monitors systems based on Cybersecurity practices and procedures. Makes recommendations on new technologies, business processes and/or streamlines functions. Oversees the team and answers, evaluates and prioritizes incoming telephone, voice mail, e-mail, online and in-person requests for assistance from City employees experiencing problems with hardware, software and other information and computer-related technologies; sets priorities and assignment of service requests to resolve problems in the most expedient manner; makes recommendations regarding best solutions and products to meet user's business needs. Assists in analyzing data and preparing reports and technical documentation. Interacts with and assists Network Engineers/System Administrators in troubleshooting and diagnosing desktop computing, server/storage and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Oversees, develops, maintains and approves technical system documentation within the knowledgebase; ensures completion of technical documentation by subordinates. Provides Citywide system alerts, outages or maintenance notices as needed. Ensures compliance with industry and government regulations. Facilitates effective team interaction and cross-functional team coordination. Guides IT staff in the creation of operational procedure manuals as needed. Provides system support to IT staff and serves as a liaison to vendor technical staff. Provides resource and staff loading plans for use on projects. Manages and monitors tasks related to projects or system implementations. Chairs and facilitates meetings where appropriate and distributes minutes to all project team members. Prepares presentation materials for meetings, documents and follows up on important actions and decisions from meetings. Provides verbal and written reports in assigned areas of responsibility. Develops project plans based on standard Project Management guidelines and leads or participates in projects according to the plan. Plans and executes projects according to the IT Strategic Plan. Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for the performance of projects and assignments; implements policies and procedures. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. May report to the EOC in a major event on behalf of an IT Manager. Plan, prioritize, assign, supervise and review the work of assigned staff. Participate in budget preparation and administration for projects, operations or technology investments; monitor and control expenditures. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications MINIMUM QUALIFICATIONS: Education and Experience: The minimum qualifications for education and experience can be met in the one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in public administration, business administration, systems administration, network systems administration, business information systems, computer science, software information systems, information technology, electronics technology, or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, business administration, public administration, information technology, informatics, web science, business information systems, electronics technology or related field AND SIX years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR At least one of CompTIA A+, NetApp Certified Data Administrator (NCDA), SNIA Certified Storage Professional (SCSP), SNIA Certified Information Architect (SCIA), or one/multiple Microsoft Certified Associate or Engineer Role-based certification AND SEVEN years of experience in computer systems support, desktop/user support, server/storage support, general information technology support, telecommunications support or networking support. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Depending upon assignment: Principles and practices of excellent customer service. Principles and practices of IT Infrastructure Library (ITIL). Principles and practices of IT Service Management (ITSM) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Advanced principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Advanced principles and practices of computer, business or telecommunications operations, including operating systems and software products; principles and practices of server/storage solutions, local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, recordkeeping, report preparation, technical documentation and writing. Personal computer hardware, operating systems, common personal computer applications for office automation. Computer peripheral such as printers, copiers, scanners, plotters, and external storage devices. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Current developments and trends of client services and service desk call centers. Principles and practices of budget monitoring. Principles and practices of supervision, training and performance evaluation. Methods and techniques to motivate staff and manage effective teams. Applicable industry and safety codes and standards. Cybersecurity practices and procedures. Principles of project management. Ability to: Provide excellent customer service. Supervise, coach, guide and mentor team members. Communicate effectively, orally and in writing, to include translating technical terms into non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Assess the risks and costs of IT operations and developing cost-effective solutions. Supervise the work of subordinate employees and maintain functional relationships with a variety of other technical and non-technical staff. Effectively organize, prioritize and complete work assignments in an expedient and customer service orientation. Provide technical advice and consultation to City staff in person, over the telephone, or by email. Develop project plans based on standard Project Management guidelines and leads or participates in complex client services and ITSM design projects according to the plan, in support of the IT Strategic Plan and City goals. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Independently develop and coordinate effective administrative and business systems, programs and procedures. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware, server/storage requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Direct, train and assist with the evaluation of assigned staff. Make sound decisions within established guidelines. Prepare and maintain clear, concise and accurate written reports, records and other related documentation. Make public presentations, as necessary. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Effectively organize, prioritize, follow-up, and use good judgment on work assignments to meet established deadlines. Determine needs for and/or develop administrative/operational policy proposals. Perform alternative cost/benefit analysis for network or server/storage enhancement or replacement and provide recommendations. Develop and maintains technical system documentation. Assist in contract development and negotiation and manage vendor performance. Develop and provides training and materials to end-users and other technical staff. Respond to cybersecurity issues and remediate in a timely manner. Serve as a client liaison to identify and define project requirements, scope and objectives. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of one or more Microsoft Certified Associate or Engineer Role-based certification(s). DESIRABLE QUALIFICATIONS Public sector employment experience. Proven track record of successfully managing or supervising a Service Desk or Call Center. Proven track record of motivating teams and providing supervision to high-performing teams. Possession and maintenance of the following: ITIL (IT Infrastructure Library) Certification Possession and maintenance of HDI Desktop Support Technician Possession and maintenance of CCNA (Cisco Certified Network Associate) NetApp Certified Data Administrator (NCDA), Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert SNIA Certified Storage Professional ( SCSP ) SNIA Certified Information Architect ( SCIA ) Application and Selection Process APPLICATION PROCESS The application period closes on Thursday, December 14, 2023, at 5:00 pm (postmarks or faxes are not accepted) or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for January 9, 2024 or January 11, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for January 22-23, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 12/14/2023 5:00 PM Pacific
Westminster, Colorado
Westminster, Colorado, United States
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Utilities Specialist I/II is a skilled position in the operation and repair of water and wastewater utilities systems. Work involves technical field maintenance projects, contract development and management, and the installation, inspection, repair, and testing of various sizes of water meters. Incumbent is responsible for coordinating a variety of tasks in maintaining a reliable utilities system program. Work is performed in accordance with established policies, procedures, and technical guidelines, and is reviewed by supervisors through conferences, reports, and results obtained. Operating Hours for this position are Monday through Thursday from 6:30 a.m. to 5:00 p.m. It is a mandatory requirement of this position to work overtime, take weekend duty, and be on call for emergency work such as snow removal, water breaks, and sewer backups.Applicants must be able to respond to the Westminster Municipal Service Center (6575 W. 88th Ave., Westminster, CO) within 45 minutes when on call. This is a safety-sensitive position. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, Laotian, and/or American Sign Language (ASL). ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Public Works and Utilities Department, which maintains and enhances the safety and well-being of the community by providing exceptional water and wastewater service, and maintaining the City’s extensive network of street infrastructure. The department continuously strives to meet the needs of the community by constantly focusing on customer service, efficient and effective utilization of resources, safety, innovation, and teamwork. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of practices, methods, and tools used in installing, operating, maintaining, and repairing water meters and water meter vaults Demonstrate the knowledge of occupational hazards and safety precautions necessary to the proper operation of equipment and execution of manual labor around and working with power tools and vehicular equipment Build positive relationships and rapport with other team members, both within the work group, the division, the department, and across all departments Demonstrate knowledge of computer programs including, but not limited to, Outlook, Excel, Word, Cityworks, GIS, and CIS Communicate clearly, plan, organize, and effectively lead a group of skilled workers in a manner conducive to full performance and high morale in rapidly changing situations under normal, stressful and/or emergency situations Demonstrate the principles involved in the operation of water and sewer pumps, and electrical meters and controls Analyze situations quickly and objectively, recognizing established precedents and practices, and to use resourcefulness in meeting new problems Understand and follow written and oral instructions, and to read and interpret sketches and blueprints Interpret City specifications and standards and perform inspections on behalf of the Utilities Division Assess workload and determine appropriate course of action, establish and maintain control over situations as they develop, and make proactive, informed decisions concerning routine operational functions Perform thorough daily vehicle inspections Demonstrate knowledge of the laws, regulations, and City’s policies, SOPs and standards; and ensure team members comply Demonstrate the ability to work with minimal supervision, and both understand and follow oral instructions or written diagrams Demonstrate sufficient physical stamina to withstand fatiguing elements involved in operating light and heavy equipment for long hours and in adverse weather conditions Demonstrate ability to establish and maintain effective working relationships with citizens, the public and contractors Demonstrate knowledge of using a telephone, fax machine, copier, two-way radio, and pager Safely operate all light and heavy construction equipment Demonstrate skill in use and care of tools and equipment common to the trade JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Performs preventative maintenance and repair on utility systems based on established program guidelines, CIS or Cityworks software programs, and customer requests and inquiries through Utility Billing, including: Maintaining storage tanks, controls, and other equipment Coordinating small and large meter repair Performing meter testing, reading and utility customer shut-offs and turn-ons Maintaining meter pits 2. May act as a lead worker over a small group of employees to accomplish specific tasks, organize projects, train staff, and provide staff feedback Administers Large Meter Program to maintain accuracy of water meters in compliance with industry standards and regulations, including: Assisting the Foreperson in the planning for assigned projects regarding water meter testing and rebuilding water meter vaults Performing necessary field tests and shop bench testing to verify compliance and quality assurance with technical standards Assisting with parts ordering and inventory Working independently on field inspection and making decisions exercising technical judgment, taking remedial action when needed Assisting in reviewing, and approving City specifications and standards for the water distribution system Consulting with supervisor on unusual or difficult cases Interpreting and explaining ordinances, codes, regulations, and policies to contractors, homeowners, and other interested parties Investigating and answering requests, suggestions, and complaints from superiors and citizens Coordinating activities with other departments and divisions to ensure that compliance with all applicable City standards and specifications are met 3. Responsible to effectively communicate both verbally and in writing, while providing appropriate customer service and interaction, including: Participating in City programs, task forces, peer groups, and professional organizations Using appropriate oral and written communication to provide customer service and explanation of activities Maintaining appropriate courtesy while with the public Mediating disputes Presenting a professional appearance and demeanor Preparing and submitting effective written reports, memos, activity logs, etc., to all levels of the organization Demonstrating effective oral communication skills with the public and other members of the department This position requires high public contact in all types of situations Demonstrating effective communication via the radio and other portable devices Updating supervisor of activities planned and completed 4. Operate light to heavy equipment and machinery used in utilities operations, such as backhoe, high-pressure sewer cleaners, sewer television van, forklifts, loaders, tandem axle dump trucks with a plow, crane truck, and other similar equipment. May also operate electrical test equipment, diesel-powered electrical generators, basic hand and shop tools, saws, welders, cherry pickers or overhead cranes, forklifts, boom trucks, dump trucks, shovels. 5. Perform a wide variety of physical labor duties in connection with construction, maintenance and repair under both routine and emergency conditions, including repairing sewer and water line breaks 6. Maintain a Class A CDL with tanker endorsement, a DOT physical card, a valid driver’s license, and a safe driving record 7. Perform CPR and basic first aid 8. Maintain regular and punctual attendance Other Duties and Responsibilities 1. May lead or direct small groups of employees 2. Assist in preparation of staff reports, agenda memos, and special letters and reports 3. Will be required to perform duties from other primary assignment areas, including but not limited to, the Distribution Maintenance Crew, Distribution Construction Crew, Wastewater Maintenance Crew, Reclaimed Water Crew, Infrastructure Asset Management Team, and the Street Division on snow removal Incumbent can progress from Utilities Specialist I to Utilities Specialist II at the request of their immediate supervisor and only upon the receipt of a State of Colorado Class 3 Distribution State Certification. Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required : Graduation from high school or completion of GED Must possess a valid driver’s License, provide proof of a safe driving record, and maintain a safe driving record for continued employment Minimum two (2) years of experience in utilities operations: water distribution (preferred) or wastewater collections field operations Minimum three (3) years of experience in the operation of a wide variety of light and heavy equipment used in utilities construction and maintenance work Must currently possess State of Colorado Class 1 Distribution Certification with the ability to obtain a Class 2 Distribution Certification within 12 months of hire Incumbent can progress from Utilities Specialist I to Utilities Specialist II at the request of their immediate supervisor and only upon the receipt of a State of Colorado Class 3 Distribution State Certification Experience with confined space entry, gas detection, Asbestos, cement pipe awareness, and flagger training Experience in the maintenance of water metering systems, the operation of light equipment used in construction or maintenance work, and water distribution maintenance techniques Must be able to obtain a Commercial Driver License within 90 days of employment with the following endorsements: Air Brakes, Tanker, and Combination Vehicle/Class A License (Note: training and testing paid for by the City of Westminster) Must be able to pass a DOT (Department of Transportation) physical upon hire and then every two (2) years after that Must be able to obtain an ABPA Backflow Tester Certification within 12 months of hire Preferred : CPR/first aid knowledge Three (3) or more years of experience in the operations and maintenance of water distribution and water metering systems Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements The position is physical in nature and requires sufficient physical strength and stamina to: Constantly sit to perform daily office tasks, drive to work sites, and stand on all types of terrain; frequently walk over uneven terrain to perform field work Frequently squat, bend, and kneel to perform maintenance on water systems and hydrants; work in all weather conditions; balance, reach overhead and below shoulder, and twisting to perform daily maintenance duties Work in confined spaces to perform inspections and maintenance Frequent light/firm grasp and handling to operate office equipment and safely use heavy repair tools; constant fine manipulation to perform repairs and daily tasks Constant stepping up/down to enter and exit vehicles, and climb stairs and ladders; constant actuate mechanism to safely operate vehicles, including standard transmission Normal vision and hearing are needed to perform inspections, office tasks, and observe work area for potential hazards Frequently lift and carry up to 100 pounds twenty (20) feet to move supplies and bags of concrete to work sites; occasionally lift 120 pounds to remove manhole covers from ground level; occasionally pushing/pulling up to 100 pounds of material and tools; occasionally pushing/pulling greater than 100 pounds to move crates WORKING CONDITIONS Work is performed indoors and outdoors and with constant exposure to extreme temperatures. Work is performed year-round with exposure to confined spaces, chemicals, fumes, methane gas with limited ventilation, and human and medical waste products also exist. Required Materials and Equipment May operate light to heavy equipment and machinery used in utilities operations, such as backhoe, high-pressure sewer cleaners, sewer television van, forklifts, loaders, tandem-axle dump trucks with a plow, crane truck, as well as other similar equipment. May also operate electrical test equipment, diesel-powered electrical generators, basic hand and shop tools, saws, welders, cherry pickers or overhead cranes, forklifts, boom trucks, dump trucks, backhoes, shovels, and two-way radios. Personal computers, telephones, adding machines, and other basic office equipment. PRE-EMPLOYMENT REQUIREMENTS Background check including employment references, criminal history, and driving record review Drug screen Physical Must be legally entitled to work in the United States The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program Education and Training Reimbursement General leave that provides vacation, holidays, and illness leave For a more detailed overview of our General Non Exempt employee benefit package: 2023 Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% Closing Date/Time: 12/11/2023 8:30 AM Mountain
Nov 29, 2023
Full Time
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Utilities Specialist I/II is a skilled position in the operation and repair of water and wastewater utilities systems. Work involves technical field maintenance projects, contract development and management, and the installation, inspection, repair, and testing of various sizes of water meters. Incumbent is responsible for coordinating a variety of tasks in maintaining a reliable utilities system program. Work is performed in accordance with established policies, procedures, and technical guidelines, and is reviewed by supervisors through conferences, reports, and results obtained. Operating Hours for this position are Monday through Thursday from 6:30 a.m. to 5:00 p.m. It is a mandatory requirement of this position to work overtime, take weekend duty, and be on call for emergency work such as snow removal, water breaks, and sewer backups.Applicants must be able to respond to the Westminster Municipal Service Center (6575 W. 88th Ave., Westminster, CO) within 45 minutes when on call. This is a safety-sensitive position. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, Laotian, and/or American Sign Language (ASL). ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Public Works and Utilities Department, which maintains and enhances the safety and well-being of the community by providing exceptional water and wastewater service, and maintaining the City’s extensive network of street infrastructure. The department continuously strives to meet the needs of the community by constantly focusing on customer service, efficient and effective utilization of resources, safety, innovation, and teamwork. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility, and take calculated risks when appropriate Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses, and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work, and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of practices, methods, and tools used in installing, operating, maintaining, and repairing water meters and water meter vaults Demonstrate the knowledge of occupational hazards and safety precautions necessary to the proper operation of equipment and execution of manual labor around and working with power tools and vehicular equipment Build positive relationships and rapport with other team members, both within the work group, the division, the department, and across all departments Demonstrate knowledge of computer programs including, but not limited to, Outlook, Excel, Word, Cityworks, GIS, and CIS Communicate clearly, plan, organize, and effectively lead a group of skilled workers in a manner conducive to full performance and high morale in rapidly changing situations under normal, stressful and/or emergency situations Demonstrate the principles involved in the operation of water and sewer pumps, and electrical meters and controls Analyze situations quickly and objectively, recognizing established precedents and practices, and to use resourcefulness in meeting new problems Understand and follow written and oral instructions, and to read and interpret sketches and blueprints Interpret City specifications and standards and perform inspections on behalf of the Utilities Division Assess workload and determine appropriate course of action, establish and maintain control over situations as they develop, and make proactive, informed decisions concerning routine operational functions Perform thorough daily vehicle inspections Demonstrate knowledge of the laws, regulations, and City’s policies, SOPs and standards; and ensure team members comply Demonstrate the ability to work with minimal supervision, and both understand and follow oral instructions or written diagrams Demonstrate sufficient physical stamina to withstand fatiguing elements involved in operating light and heavy equipment for long hours and in adverse weather conditions Demonstrate ability to establish and maintain effective working relationships with citizens, the public and contractors Demonstrate knowledge of using a telephone, fax machine, copier, two-way radio, and pager Safely operate all light and heavy construction equipment Demonstrate skill in use and care of tools and equipment common to the trade JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Performs preventative maintenance and repair on utility systems based on established program guidelines, CIS or Cityworks software programs, and customer requests and inquiries through Utility Billing, including: Maintaining storage tanks, controls, and other equipment Coordinating small and large meter repair Performing meter testing, reading and utility customer shut-offs and turn-ons Maintaining meter pits 2. May act as a lead worker over a small group of employees to accomplish specific tasks, organize projects, train staff, and provide staff feedback Administers Large Meter Program to maintain accuracy of water meters in compliance with industry standards and regulations, including: Assisting the Foreperson in the planning for assigned projects regarding water meter testing and rebuilding water meter vaults Performing necessary field tests and shop bench testing to verify compliance and quality assurance with technical standards Assisting with parts ordering and inventory Working independently on field inspection and making decisions exercising technical judgment, taking remedial action when needed Assisting in reviewing, and approving City specifications and standards for the water distribution system Consulting with supervisor on unusual or difficult cases Interpreting and explaining ordinances, codes, regulations, and policies to contractors, homeowners, and other interested parties Investigating and answering requests, suggestions, and complaints from superiors and citizens Coordinating activities with other departments and divisions to ensure that compliance with all applicable City standards and specifications are met 3. Responsible to effectively communicate both verbally and in writing, while providing appropriate customer service and interaction, including: Participating in City programs, task forces, peer groups, and professional organizations Using appropriate oral and written communication to provide customer service and explanation of activities Maintaining appropriate courtesy while with the public Mediating disputes Presenting a professional appearance and demeanor Preparing and submitting effective written reports, memos, activity logs, etc., to all levels of the organization Demonstrating effective oral communication skills with the public and other members of the department This position requires high public contact in all types of situations Demonstrating effective communication via the radio and other portable devices Updating supervisor of activities planned and completed 4. Operate light to heavy equipment and machinery used in utilities operations, such as backhoe, high-pressure sewer cleaners, sewer television van, forklifts, loaders, tandem axle dump trucks with a plow, crane truck, and other similar equipment. May also operate electrical test equipment, diesel-powered electrical generators, basic hand and shop tools, saws, welders, cherry pickers or overhead cranes, forklifts, boom trucks, dump trucks, shovels. 5. Perform a wide variety of physical labor duties in connection with construction, maintenance and repair under both routine and emergency conditions, including repairing sewer and water line breaks 6. Maintain a Class A CDL with tanker endorsement, a DOT physical card, a valid driver’s license, and a safe driving record 7. Perform CPR and basic first aid 8. Maintain regular and punctual attendance Other Duties and Responsibilities 1. May lead or direct small groups of employees 2. Assist in preparation of staff reports, agenda memos, and special letters and reports 3. Will be required to perform duties from other primary assignment areas, including but not limited to, the Distribution Maintenance Crew, Distribution Construction Crew, Wastewater Maintenance Crew, Reclaimed Water Crew, Infrastructure Asset Management Team, and the Street Division on snow removal Incumbent can progress from Utilities Specialist I to Utilities Specialist II at the request of their immediate supervisor and only upon the receipt of a State of Colorado Class 3 Distribution State Certification. Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required : Graduation from high school or completion of GED Must possess a valid driver’s License, provide proof of a safe driving record, and maintain a safe driving record for continued employment Minimum two (2) years of experience in utilities operations: water distribution (preferred) or wastewater collections field operations Minimum three (3) years of experience in the operation of a wide variety of light and heavy equipment used in utilities construction and maintenance work Must currently possess State of Colorado Class 1 Distribution Certification with the ability to obtain a Class 2 Distribution Certification within 12 months of hire Incumbent can progress from Utilities Specialist I to Utilities Specialist II at the request of their immediate supervisor and only upon the receipt of a State of Colorado Class 3 Distribution State Certification Experience with confined space entry, gas detection, Asbestos, cement pipe awareness, and flagger training Experience in the maintenance of water metering systems, the operation of light equipment used in construction or maintenance work, and water distribution maintenance techniques Must be able to obtain a Commercial Driver License within 90 days of employment with the following endorsements: Air Brakes, Tanker, and Combination Vehicle/Class A License (Note: training and testing paid for by the City of Westminster) Must be able to pass a DOT (Department of Transportation) physical upon hire and then every two (2) years after that Must be able to obtain an ABPA Backflow Tester Certification within 12 months of hire Preferred : CPR/first aid knowledge Three (3) or more years of experience in the operations and maintenance of water distribution and water metering systems Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements The position is physical in nature and requires sufficient physical strength and stamina to: Constantly sit to perform daily office tasks, drive to work sites, and stand on all types of terrain; frequently walk over uneven terrain to perform field work Frequently squat, bend, and kneel to perform maintenance on water systems and hydrants; work in all weather conditions; balance, reach overhead and below shoulder, and twisting to perform daily maintenance duties Work in confined spaces to perform inspections and maintenance Frequent light/firm grasp and handling to operate office equipment and safely use heavy repair tools; constant fine manipulation to perform repairs and daily tasks Constant stepping up/down to enter and exit vehicles, and climb stairs and ladders; constant actuate mechanism to safely operate vehicles, including standard transmission Normal vision and hearing are needed to perform inspections, office tasks, and observe work area for potential hazards Frequently lift and carry up to 100 pounds twenty (20) feet to move supplies and bags of concrete to work sites; occasionally lift 120 pounds to remove manhole covers from ground level; occasionally pushing/pulling up to 100 pounds of material and tools; occasionally pushing/pulling greater than 100 pounds to move crates WORKING CONDITIONS Work is performed indoors and outdoors and with constant exposure to extreme temperatures. Work is performed year-round with exposure to confined spaces, chemicals, fumes, methane gas with limited ventilation, and human and medical waste products also exist. Required Materials and Equipment May operate light to heavy equipment and machinery used in utilities operations, such as backhoe, high-pressure sewer cleaners, sewer television van, forklifts, loaders, tandem-axle dump trucks with a plow, crane truck, as well as other similar equipment. May also operate electrical test equipment, diesel-powered electrical generators, basic hand and shop tools, saws, welders, cherry pickers or overhead cranes, forklifts, boom trucks, dump trucks, backhoes, shovels, and two-way radios. Personal computers, telephones, adding machines, and other basic office equipment. PRE-EMPLOYMENT REQUIREMENTS Background check including employment references, criminal history, and driving record review Drug screen Physical Must be legally entitled to work in the United States The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program Education and Training Reimbursement General leave that provides vacation, holidays, and illness leave For a more detailed overview of our General Non Exempt employee benefit package: 2023 Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% Closing Date/Time: 12/11/2023 8:30 AM Mountain
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: IT Systems Specialist I Job Category: CSEA Job Opening Date: November 20, 2023 Job Closing Date: Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Thursday Work Hours: 12:30 pm - 8:00 pm (Schedule and Shift are subject to change in accordance with the department needs.) Hours Per Week: 26 Percentage of Employment: 65 Months of Employment: 12 Salary: C.S.E.A Classified Bargaining Unit Salary Schedule Range 132. Starting Salary at $4,166.65 - $4,601.35 per month. Required Documents: Required Document- Resume, Optional Documents- Cover Letter and Certifications (Applications missing required document will not be considered.) Job Description: C.S.E.A Classified Bargaining Unit Salary Schedule Range 132. Starting Salary at $4,166.65 - $4,601.35 per month plus 5% Shift Differential (if applicable). Required Document- Resume (Applications missing required document will not be considered.) Optional Documents- Cover Letter and Certifications Initial Screening Date: January 3, 2024 Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general direction and supervision from the appropriate level manager, administrator, or designee, performs a variety of duties relating to the deployment of systems, services and devices that utilize the college and/or district networks, servers and other related hardware. Assists in the maintenance and operation of an assigned college's data networks equipment, terminals and workstation equipment; provides support to network users regarding the operation of various computer applications and peripheral equipment. DISTINGUISHING CHARACTERISTICS This is the first level in the IT Systems Specialist series. Positions in this class require substantial knowledge but are assigned projects that are less complex than would be assigned to higher level positions within the series. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provide support in evaluating network systems and requirements; analyze technical problems and suggest appropriate corrective measures. Identify and configure equipment for an assigned network including provision of new service, system maintenance and diagnostic repair. Research, test, recommend and deploy new or enhanced software packages to meet the workstation needs of faculty and staff in less complex laboratory, library, staff, and physical and/or virtual locations. Construct less complex network servers for campus laboratories; provide preventive maintenance procedures including critical data back up and system recovery of files; provide proper security and archive procedures to protect institutional data. Deploy new and surplus network and network related equipment for faculty, and staff computers and labs; install and test application programs; Collaborate with staff, faculty and vendors to create an effective learning environment for the students; provide support of approved accommodations for disabled students including specialized software and hardware and access to campus equipment. Assist in the analysis and troubleshooting of technical problems in the operation of networks and network equipment; initiate appropriate corrective action as directed by management and senior network staff. Provide customer service to all institutional constituents including first level support via phone, live chat, and remote support or in person Assist vendor service technicians and consultants in the installation and maintenance of data communications systems. Supply adequate training materials and equipment for newly upgraded software packages; recommend further support materials for additional training. Organize and coordinate the functions and duties of the computer multimedia technician and audiovisual center; ensure appropriate staffing and optimum services to staff and faculty regarding multimedia/audiovisual equipment. Train and provide guidance to computer multimedia technician(s) and student workers as assigned; prioritize and coordinate multimedia audiovisual assignments and projects. Implement, troubleshoot, and maintain basic network security technologies. Perform basic troubleshooting for the voice network and voice network related devices and services. May meet and confer with instructors and staff to determine technical requirements needed to meet each semester's educational objectives; analyze requirements and suggest plans and designs; prepare basic operational specifications and other documentation required for development and implementation of classroom and laboratory related systems in less complex locations. May prepare equipment specifications, prepare purchase statement of work and quotes with vendors to assist with procurement processing; evaluate equipment to determine compliance with specifications. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Educational institutional systems, physical and virtual desktop and other related computer peripherals, including printers, computer labs, conference rooms, and other learning spaces and technologies. Basic operational characteristics of local and wide area network systems. Advanced principles of instructional design and video production and direction. Personal computer hardware and software components. Basic principles and practices of network server design, installation and maintenance. Basic principles and practices of troubleshooting network and computer system hardware and software problems. Principles and practices of customer service. Desktop operating system deployment related systems. Operational characteristics of various computer software packages. Data and network standards and applications. Application of microcomputers to perform tasks and a working knowledge of commonly used microcomputer programming languages and application programs. Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections. Ability to: Assimilate and analyze data and prepare accurate and concise engineering reports and studies. Analyze technical problems accurately and recommend or take an effective course of action. Independently perform the most difficult installation, testing, troubleshooting, repair, operation, and maintenance of instructional computer audiovisual, applications and desktop computers. Plan, schedule, coordinate, and review the work and performance of entry-level computer audiovisual staff in a manner conducive to proficient performance and high morale. Perform technical maintenance on local and wide area network systems. Perform minor repairs or coordinate with hardware vendors of computer equipment. Perform work assignments requiring interaction with multiple departments. Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs. Respond to and identify user network and computer related problems. Communicate technical information to a wide variety of users. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to an Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education. Experience: One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office and multimedia equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Nov 21, 2023
Part Time
Title: IT Systems Specialist I Job Category: CSEA Job Opening Date: November 20, 2023 Job Closing Date: Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Thursday Work Hours: 12:30 pm - 8:00 pm (Schedule and Shift are subject to change in accordance with the department needs.) Hours Per Week: 26 Percentage of Employment: 65 Months of Employment: 12 Salary: C.S.E.A Classified Bargaining Unit Salary Schedule Range 132. Starting Salary at $4,166.65 - $4,601.35 per month. Required Documents: Required Document- Resume, Optional Documents- Cover Letter and Certifications (Applications missing required document will not be considered.) Job Description: C.S.E.A Classified Bargaining Unit Salary Schedule Range 132. Starting Salary at $4,166.65 - $4,601.35 per month plus 5% Shift Differential (if applicable). Required Document- Resume (Applications missing required document will not be considered.) Optional Documents- Cover Letter and Certifications Initial Screening Date: January 3, 2024 Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general direction and supervision from the appropriate level manager, administrator, or designee, performs a variety of duties relating to the deployment of systems, services and devices that utilize the college and/or district networks, servers and other related hardware. Assists in the maintenance and operation of an assigned college's data networks equipment, terminals and workstation equipment; provides support to network users regarding the operation of various computer applications and peripheral equipment. DISTINGUISHING CHARACTERISTICS This is the first level in the IT Systems Specialist series. Positions in this class require substantial knowledge but are assigned projects that are less complex than would be assigned to higher level positions within the series. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provide support in evaluating network systems and requirements; analyze technical problems and suggest appropriate corrective measures. Identify and configure equipment for an assigned network including provision of new service, system maintenance and diagnostic repair. Research, test, recommend and deploy new or enhanced software packages to meet the workstation needs of faculty and staff in less complex laboratory, library, staff, and physical and/or virtual locations. Construct less complex network servers for campus laboratories; provide preventive maintenance procedures including critical data back up and system recovery of files; provide proper security and archive procedures to protect institutional data. Deploy new and surplus network and network related equipment for faculty, and staff computers and labs; install and test application programs; Collaborate with staff, faculty and vendors to create an effective learning environment for the students; provide support of approved accommodations for disabled students including specialized software and hardware and access to campus equipment. Assist in the analysis and troubleshooting of technical problems in the operation of networks and network equipment; initiate appropriate corrective action as directed by management and senior network staff. Provide customer service to all institutional constituents including first level support via phone, live chat, and remote support or in person Assist vendor service technicians and consultants in the installation and maintenance of data communications systems. Supply adequate training materials and equipment for newly upgraded software packages; recommend further support materials for additional training. Organize and coordinate the functions and duties of the computer multimedia technician and audiovisual center; ensure appropriate staffing and optimum services to staff and faculty regarding multimedia/audiovisual equipment. Train and provide guidance to computer multimedia technician(s) and student workers as assigned; prioritize and coordinate multimedia audiovisual assignments and projects. Implement, troubleshoot, and maintain basic network security technologies. Perform basic troubleshooting for the voice network and voice network related devices and services. May meet and confer with instructors and staff to determine technical requirements needed to meet each semester's educational objectives; analyze requirements and suggest plans and designs; prepare basic operational specifications and other documentation required for development and implementation of classroom and laboratory related systems in less complex locations. May prepare equipment specifications, prepare purchase statement of work and quotes with vendors to assist with procurement processing; evaluate equipment to determine compliance with specifications. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Educational institutional systems, physical and virtual desktop and other related computer peripherals, including printers, computer labs, conference rooms, and other learning spaces and technologies. Basic operational characteristics of local and wide area network systems. Advanced principles of instructional design and video production and direction. Personal computer hardware and software components. Basic principles and practices of network server design, installation and maintenance. Basic principles and practices of troubleshooting network and computer system hardware and software problems. Principles and practices of customer service. Desktop operating system deployment related systems. Operational characteristics of various computer software packages. Data and network standards and applications. Application of microcomputers to perform tasks and a working knowledge of commonly used microcomputer programming languages and application programs. Fundamentals of personal computer operation, specifically installation and maintenance techniques and testing data communications connections. Ability to: Assimilate and analyze data and prepare accurate and concise engineering reports and studies. Analyze technical problems accurately and recommend or take an effective course of action. Independently perform the most difficult installation, testing, troubleshooting, repair, operation, and maintenance of instructional computer audiovisual, applications and desktop computers. Plan, schedule, coordinate, and review the work and performance of entry-level computer audiovisual staff in a manner conducive to proficient performance and high morale. Perform technical maintenance on local and wide area network systems. Perform minor repairs or coordinate with hardware vendors of computer equipment. Perform work assignments requiring interaction with multiple departments. Make system programming changes to network equipment and systems, and program mini or microcomputers in commonly used languages and application programs. Respond to and identify user network and computer related problems. Communicate technical information to a wide variety of users. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to an Bachelor's degree from an accredited college or university with major course work in computer science, information systems, telecommunications, data communications, network technology or a related field. Substantial directly related work experience and/or related technical certifications may substitute for formal education. Experience: One year of increasingly responsible experience in data communication, technical support and network service operations as a network technician. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an indoor and outdoor environment; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office and multimedia equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Mental Health and Recovery Services (MHRS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Alan Aguirre, at (714) 834-6713 or aaguirre@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Aug 29, 2023
Full Time
CAREER DESCRIPTION PEER SUPPORT SPECIALIST (Mental Health Worker II) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Applicants are encouraged to apply immediately. The open eligible list established by this recruitment will be used to fill current and future Peer Support Specialist (Mental Health Worker II) positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County. THE AGENCY The County of Orange , Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Mental Health and Recovery Services, Correctional Health Services, Medical Health Services and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE DEPARTMENT The Mental Health and Recovery Services (MHRS) Division consists of the following service areas Adult and Older Adult Behavioral Health, Mental Health Services Act Office, Authority and Quality Improvement Services and Children, Youth & Prevention Services, which provide a culturally competent and client-centered system of behavioral health services for all eligible county residents in need of treatment for alcohol and other drug abuse and mental health care. THE PROGRAMS Adult and Older Adult (AOA) provides outpatient, recovery oriented, behavioral health services which emphasize individual needs, strengths, choices, and involvement in service planning and implementation. Adults and Older Adults who have a serious and persistent mental disorder and may have a co-occurring substance use disorder and impairment in their ability to function in the community or who have a history of recurring substantial functional impairment, hospitalization or symptoms can access services. Children and Youth Services (CYS) provides outpatient behavioral health services to Medi-Cal eligible or uninsured children and youth who need medically necessary treatment to ameliorate their mental and behavioral health conditions. CYS provides case management, assessment, individual, group and family therapy, psychological testing, psychiatric evaluation and medication support, and therapeutic behavioral services to children and youth in Orange County. Outpatient Mental Health Clinic services include assessment, evaluation, individual and group therapy, substance use disorder treatment, medication support, peer support, rehabilitation, linkage and consultation, placement, plan development, crisis intervention and specialized residential services. THE OPPORTUNITY The immediate vacancies are within the AOA and CYS program. The Peer Support Specialist (Mental Health Worker II) assigned to the AOA program will serve as a Consumer or Family Peer Support Specialist and will be responsible for outreach, education, case management, skills building workshops, clubhouse activities, referral and linkage to resources, transportation support, and other related duties. The Peer Support Specialist assigned to the CYS program will serve as a Parent Partner or Youth Partner. This position will work with children, youth and their families providing peer support services which may include individual and group skill building, referral and linkage to resources, transportation support, and other related duties. They will also work with other disciplines such as Psychiatrists, Clinical Psychologists and Behavioral Health Clinicians and as an adjunct to treatment to assist children and youth to reach their treatment goals and objectives. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES The ideal candidate will have at least one (1) year of experience providing peer support services in a behavioral health setting and/or have completed peer support training. Additionally, the ideal candidate must have lived experience with a mental health condition by at least one of the following options below and be willing to self-identify and share their experiences to assist consumers and their family members with their recovery journey. A past or current consumer of mental health services Providing support to an adult family member in mental health recovery As a parent/caregiver advocating on behalf of child/youth who is receiving or has received mental health services Mental health recovery refers to recovery from conditions such as major depression, bipolar disorder, schizophrenia, Serious Emotional Disturbance (for youth) and other such conditions. It does not include developmental disorders such as autism or cognitive disorders such as dementia or Alzheimer's Disease. For some Parent/Youth Partner positions, lived experience with the Juvenile Justice or Child Welfare System, either directly or as a parent/caregiver is highly desirable. Experience working with the target population (children/youth and their parents/caregivers, adults or older adults) is highly desirable. Bilingual skills in the following languages are also highly desirable : Spanish, Vietnamese, Korean, Arabic, and Farsi. The candidates selected for these positions must also possess a valid California driver’s license as they will need to drive to various sites in the community to provide services and attend appointments with clients. In addition, the ideal candidate will possess extensive knowledge and/or experience in the following competencies: Professional and Technical Expertise | Using Technology Understanding of recovery and resilience and peer support practices within the behavioral health context Providing client/family and parent/caregiver (Children & Youth) services in the field/community Providing consistent and reinforcing support, guidance and concrete assistance to parent/caregiver (Children & Youth) Working with clients and parents/caregivers (Children & Youth) on life skills (e.g., coping skills, self-care, budgeting, nutrition, hygiene, managing stress, socialization, accessing and sustaining housing, obtaining transportation assistance) Coordinating services with various community resources, including assisting with paperwork needed to access resources Promoting knowledge of personal recovery and resilience when appropriate, to help educate clients, family members, parents/caregivers and team members in recovery principles, modeling and providing consultations Planning and facilitating meaningful social and recreational activities and projects involving clients and parents/caregivers (Children & Youth), maximizing their skills, talents, engagement, and leadership Collecting data on intervention activities, client demographics, and outcome measures. Meeting with clients, family members and parents/caregivers (Children & Youth) to assess needs, address barriers to accessing services, and assist in the development and implementation of individualized care plans Facilitating and co-facilitating wellness and recovery skills groups to target population Attending trainings to increase knowledge and staff capacity about resources, services and how to engage the target population Using a computer to complete program forms, prepare reports, log data, and track referrals and linkages Building and Maintaining Relationships | Professional Impact Establishing meaningful relationships with clients, family members and parents/caregivers, creating a safe and welcoming space Maintaining frequent contact with clients to develop trust with the target population Acting as a role model for clients, family members and parents/caregivers, and recognize the value of every individual's recovery experience Providing assistance and guidance to clients, family members and parents/caregivers and help develop and assess vocational, educational, and other personal goals; help remove barriers to access Attending collaborative meetings with other service providers, team members, and other peer support specialists to share information, discuss best practices, and case conference Written and Oral Communication | Presentation Communicating issues effectively while building relationships with participants, referral sources, and treatment team members Presenting information clearly and concisely in person and/or in writing Delivering the right amount of information in the time given and varies style and tone to fit the purpose and audience Maintaining confidentiality of clients, records, and information MINIMUM QUALIFICATIONS Click here to learn more about that minimum qualifications for Mental Health Worker II. Physical Characteristics Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write. Ability to operate a motor vehicle. Mental Requirements Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Environmental Conditions Will be required to interact with clients/patients in emotional and occasionally hostile situations; work in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Application Appraisal I Application Rating (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. The most qualified applicants will be placed on an eligible list. (The information you provide on your application/supplemental questions will be used as a scoring device, so please be descriptive in your response. "See Resume" is not a qualifying response and will not be scored.) Based on the County's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related requirements. The COVID-19 pandemic continues to evolve, and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with all applicable State or County Public Health Orders, some of which require vaccination and boosting as follows: Workers, who provide services in certain Health Care Facilities or in a correctional facility or detention center where health care is provided, will be required to provide proof that they are fully vaccinated and boosted in accordance with applicable state orders . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason) In addition, depending on assignment and COVID-19 Community Level, workers in certain high-risk settings may be required to wear masks regardless of vaccination status. The position for which you are applying may be required to adhere to any applicable State or County Public Health Orders. You will receive notification of any requirement as it applies to a position. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact the recruiter, Alan Aguirre, at (714) 834-6713 or aaguirre@ochca.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Technical Support Specialist Sr (1st Shift Operation & Support) Job Description Department(s): ITS - Infrastructure Reports to: Supervisor, Information Technology Services FLSA status: Non-Exempt Salary Grade: I - $61,000 - $99,110 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Tuesday, December 18, 2023 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments. Duties & Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions. Provides support for Azure, Office 365, and various cloud services. Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments. Monitors system alerts and contacts vendor for service as needed. Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required. 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 3 years of experience in supporting executives. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4468 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0a2f9f79e08ef04d8bdb79d0629aae7e
Dec 07, 2023
Full Time
Technical Support Specialist Sr (1st Shift Operation & Support) Job Description Department(s): ITS - Infrastructure Reports to: Supervisor, Information Technology Services FLSA status: Non-Exempt Salary Grade: I - $61,000 - $99,110 Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Tuesday, December 18, 2023 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. About CalOptima Health Are you looking for a career that changes lives? As the single largest health plan in Orange County, CalOptima Health serves one in three residents with health insurance programs for low-income children, adults, seniors and people with disabilities. Our 1,500 employees are valued for their individual perspectives and contributions and benefit from flexible work schedules, recognition and opportunities to grow. If you're looking for a rewarding career supporting a meaningful mission, along with generous benefits and recognition, consider joining us at CalOptima Health! About the Position The Technical Support Specialist Sr will support the user community by maintaining accurate Information Systems. The incumbent will support the user community with resolving service desk support calls, providing desk side support and supporting complex enterprise support tools, and computing systems. Additional responsibilities include assisting the System Engineers and System Administrators with testing, monitoring and implementation of new technology, processes, and updates. This level assists with more complex projects and focused assignments. Duties & Responsibilities: Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support. Performs basic network/system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA). Performs Active Directory administration: disable/unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions. Provides support for Azure, Office 365, and various cloud services. Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment/support. Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments. Monitors system alerts and contacts vendor for service as needed. Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams. Completes other projects and duties as assigned. Experience & Education: High School diploma or equivalent required. 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required. 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. 3 years of experience in supporting executives. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. Job Location: Orange, California Position Type: To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/4468 Copyright 2022 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0a2f9f79e08ef04d8bdb79d0629aae7e
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Description: Graduate Student Success Center Support Specialist (Instructional Support Technician I) Compensation and Benefits Anticipated Hiring Salary Range: $3,900 - $4,500 per month Full CSU Classification Salary Range: $3,815 - $6,620 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Reporting to the Dean of the Division of Research and Graduate Studies (DRGS) and under the leadwork direction of the Coordinator of Graduate Student Success and Financial Opportunities, the primary purpose of the position is to provide comprehensive support services, independently and as a team, through the Graduate Student Success Center (GSSC). This position assists in leading the GSSC, which provides services to one or more related disciplines and support for student and faculty research activities and graduate study. This position includes scheduling and administration of Instructional Student Assistants (ISAs) to ensure that they provide supplemental writing and statistical support and guidance to Fresno State graduate students in all post baccalaureate programs. In addition, the position provides general support for all graduate students through consultations, workshops, and writing groups. Key Qualifications Thorough knowledge of English grammar, spelling, and punctuation. Knowledge of the materials, supplies, and student support services to support curriculum programs served. Knowledge of the principles and methods related to performing support services. Knowledge of the principles; information, methods, and techniques related to providing supplemental writing and statistics support and guidance in the GSSC. Knowledge of writing from a wide range of academic disciplines. Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google, social media). Skill/Ability to: Ability to work effectively with students from diverse ethnic, cultural, and socioeconomic backgrounds. Ability to provide resources and support to graduate students working on dissertations, thesis, projects, essays, and other academic/professional writing requirements. Ability to plan, organize, and schedule work. Ability to establish and maintain cooperative working relationships and promote a positive, service oriented collegial work environment with a variety of individuals. Ability to serve as a resource to students, staff, and the community in responding to inquiries and providing detailed information concerning campus news and events. Ability to be responsive, innovative, results oriented, and student centered in helping students fulfill their academic program requirements. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Equivalent to four years of work experience in providing academic and/or professional writing support to graduate-level students of varying skill levels. Equivalent to two years of college with 16 semester units in courses in a related discipline may be substituted for one year of the required experience OR Equivalent to four years of college with 16 semester units in courses in a related discipline may be substituted for the experience. Specialized Skills: Thorough knowledge of current documentation styles and manuals from a variety of academic disciplines. Preferred Skills: Master’s Degree, MFA, or Teaching Credential or Doctorate in writing/composition, education, literature, psychology, or in a related field is preferred. Experience with one-on-one advisement of graduate-level students regarding academic and professional writing. Department Summary We value all Fresno State graduate students and we pride ourselves in fostering excellence and promoting success. Deadline & Application Instructions Applications received by December 5, 2023 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Closing Date/Time: Open until filled
Nov 21, 2023
Full Time
Description: Graduate Student Success Center Support Specialist (Instructional Support Technician I) Compensation and Benefits Anticipated Hiring Salary Range: $3,900 - $4,500 per month Full CSU Classification Salary Range: $3,815 - $6,620 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Reporting to the Dean of the Division of Research and Graduate Studies (DRGS) and under the leadwork direction of the Coordinator of Graduate Student Success and Financial Opportunities, the primary purpose of the position is to provide comprehensive support services, independently and as a team, through the Graduate Student Success Center (GSSC). This position assists in leading the GSSC, which provides services to one or more related disciplines and support for student and faculty research activities and graduate study. This position includes scheduling and administration of Instructional Student Assistants (ISAs) to ensure that they provide supplemental writing and statistical support and guidance to Fresno State graduate students in all post baccalaureate programs. In addition, the position provides general support for all graduate students through consultations, workshops, and writing groups. Key Qualifications Thorough knowledge of English grammar, spelling, and punctuation. Knowledge of the materials, supplies, and student support services to support curriculum programs served. Knowledge of the principles and methods related to performing support services. Knowledge of the principles; information, methods, and techniques related to providing supplemental writing and statistics support and guidance in the GSSC. Knowledge of writing from a wide range of academic disciplines. Knowledge of computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google, social media). Skill/Ability to: Ability to work effectively with students from diverse ethnic, cultural, and socioeconomic backgrounds. Ability to provide resources and support to graduate students working on dissertations, thesis, projects, essays, and other academic/professional writing requirements. Ability to plan, organize, and schedule work. Ability to establish and maintain cooperative working relationships and promote a positive, service oriented collegial work environment with a variety of individuals. Ability to serve as a resource to students, staff, and the community in responding to inquiries and providing detailed information concerning campus news and events. Ability to be responsive, innovative, results oriented, and student centered in helping students fulfill their academic program requirements. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Equivalent to four years of work experience in providing academic and/or professional writing support to graduate-level students of varying skill levels. Equivalent to two years of college with 16 semester units in courses in a related discipline may be substituted for one year of the required experience OR Equivalent to four years of college with 16 semester units in courses in a related discipline may be substituted for the experience. Specialized Skills: Thorough knowledge of current documentation styles and manuals from a variety of academic disciplines. Preferred Skills: Master’s Degree, MFA, or Teaching Credential or Doctorate in writing/composition, education, literature, psychology, or in a related field is preferred. Experience with one-on-one advisement of graduate-level students regarding academic and professional writing. Department Summary We value all Fresno State graduate students and we pride ourselves in fostering excellence and promoting success. Deadline & Application Instructions Applications received by December 5, 2023 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Closing Date/Time: Open until filled
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job The Public Health Department is recruiting for Environmental Health Specialists (EHS) I who perform health inspections in a specialized program such as Food Protection, Recreational Health, and Insect and Rodent Vector Control. Duties include: inspecting properties and establishments for compliance with environmental health laws and regulations; investigating citizens' complaints; issuing correction notices; monitoring corrective or cleanup activities; assisting in preparation of legal actions and prosecuting offenders of environmental health laws; and assisting with community disease and environmental control programs. Positions may be assigned to district offices located in San Bernardino, Hesperia, or Rancho Cucamonga. For more detailed information, refer to the Environmental Health Specialist I job description. Human Resources is also accepting applications for EHS Trainee and EHS II , which all require a separate application. It is to your advantage to review the requirements and apply as appropriate. CONDITIONS OF EMPLOYMENT Work Schedule: May be required to work some evenings, weekends, and on-call. Physical: May be required to bend, stoop, kneel, crawl, or hike when necessary during the investigation process. Travel/License: Travel throughout the County is required to perform duties in the community. Employees will be required to make provision for transportation and may be required to use personal vehicles (mileage reimbursement is available). At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Background Check: Applicants selected for these positions must pass a background investigation which includes verification of employment history and education as well as a physical exam and drug screening. Promotion: EHS I incumbents are eligible to promote to EHS II ( $5,709.60 - $7,664.80 approximate monthly salary ) after receipt of a satisfactory work progress report and obtaining 12 months of experience as a Registered Environmental Health Specialist (REHS). Incumbents must qualify for promotion within 24 months or be terminated. Minimum Requirements Certification*: Applicant must possess and maintain a valid certificate of registration as a Registered Environmental Health Specialist (REHS) issued by the State of California Department of Public Health (CDPH) at the time of application. * Note: For more information on how to obtain a valid certificate of registration as an REHS issued by the CDPH, please visit the CDPH website at https://www.cdph.ca.gov/Programs/CEH/DRSEM/Pages/EMB/REHS/REHS.aspx . Desired Qualifications The ideal incumbent will possess at least one (1) year of full-time equivalent experience** performing the duties of an REHS in a public agency. **Note: ALL experience must be clearly detailed and explained on the Work Experience section of your application in order to be evaluated. Experience as a Trainee must be clearly separated from REHS Journey-level experience on the application. Selection Process There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: 12/15/2023 5:00 PM Pacific
Aug 29, 2023
Full Time
The Job The Public Health Department is recruiting for Environmental Health Specialists (EHS) I who perform health inspections in a specialized program such as Food Protection, Recreational Health, and Insect and Rodent Vector Control. Duties include: inspecting properties and establishments for compliance with environmental health laws and regulations; investigating citizens' complaints; issuing correction notices; monitoring corrective or cleanup activities; assisting in preparation of legal actions and prosecuting offenders of environmental health laws; and assisting with community disease and environmental control programs. Positions may be assigned to district offices located in San Bernardino, Hesperia, or Rancho Cucamonga. For more detailed information, refer to the Environmental Health Specialist I job description. Human Resources is also accepting applications for EHS Trainee and EHS II , which all require a separate application. It is to your advantage to review the requirements and apply as appropriate. CONDITIONS OF EMPLOYMENT Work Schedule: May be required to work some evenings, weekends, and on-call. Physical: May be required to bend, stoop, kneel, crawl, or hike when necessary during the investigation process. Travel/License: Travel throughout the County is required to perform duties in the community. Employees will be required to make provision for transportation and may be required to use personal vehicles (mileage reimbursement is available). At the time of hire, a valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Background Check: Applicants selected for these positions must pass a background investigation which includes verification of employment history and education as well as a physical exam and drug screening. Promotion: EHS I incumbents are eligible to promote to EHS II ( $5,709.60 - $7,664.80 approximate monthly salary ) after receipt of a satisfactory work progress report and obtaining 12 months of experience as a Registered Environmental Health Specialist (REHS). Incumbents must qualify for promotion within 24 months or be terminated. Minimum Requirements Certification*: Applicant must possess and maintain a valid certificate of registration as a Registered Environmental Health Specialist (REHS) issued by the State of California Department of Public Health (CDPH) at the time of application. * Note: For more information on how to obtain a valid certificate of registration as an REHS issued by the CDPH, please visit the CDPH website at https://www.cdph.ca.gov/Programs/CEH/DRSEM/Pages/EMB/REHS/REHS.aspx . Desired Qualifications The ideal incumbent will possess at least one (1) year of full-time equivalent experience** performing the duties of an REHS in a public agency. **Note: ALL experience must be clearly detailed and explained on the Work Experience section of your application in order to be evaluated. Experience as a Trainee must be clearly separated from REHS Journey-level experience on the application. Selection Process There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : Applications will be accepted continuously and reviewed periodically. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: 12/15/2023 5:00 PM Pacific
Description This position provides peer support services to patients in a substance use disorder treatment facility in various treatment settings including admissions/helpline, opioid treatment clinic, outpatient, residential, and withdrawal management services. HIRING HOURLY: $15.00 This position is grant funded. Continuation of employment in this position is contingent on grant funding. OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 12/31/2023 Duties and Responsibilities Ability to assess strengths, challenges, resources, and goals (i.e., recovery capital) across multiple life domains Develop recovery plans to support clients as they transition to the community Use recovery oriented practices such motivational interviewing Good working knowledge of medications for treatment of opioid use disorders and their benefits Compliance with all Charleston Center/ Charleston County Policies and Procedures Provide after hours and emergency coverage as needed. Other duties as assigned Minimum Qualifications High School Diploma with two years in recovery from Substance Use Disorders and a willingness to self-identify as a person in recovery . Certification as a Peer Support Specialist within two years of hire date. If not currently certified become "in-process" within 30 days of hire. A valid SC driver's license and 10-year driving record Knowledge, Skills and Abilities Excellent interpersonal, written/verbal communication, and computer skills Spanish speaking candidates highly desired Closing Date/Time:
Sep 09, 2023
Full Time
Description This position provides peer support services to patients in a substance use disorder treatment facility in various treatment settings including admissions/helpline, opioid treatment clinic, outpatient, residential, and withdrawal management services. HIRING HOURLY: $15.00 This position is grant funded. Continuation of employment in this position is contingent on grant funding. OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, 12/31/2023 Duties and Responsibilities Ability to assess strengths, challenges, resources, and goals (i.e., recovery capital) across multiple life domains Develop recovery plans to support clients as they transition to the community Use recovery oriented practices such motivational interviewing Good working knowledge of medications for treatment of opioid use disorders and their benefits Compliance with all Charleston Center/ Charleston County Policies and Procedures Provide after hours and emergency coverage as needed. Other duties as assigned Minimum Qualifications High School Diploma with two years in recovery from Substance Use Disorders and a willingness to self-identify as a person in recovery . Certification as a Peer Support Specialist within two years of hire date. If not currently certified become "in-process" within 30 days of hire. A valid SC driver's license and 10-year driving record Knowledge, Skills and Abilities Excellent interpersonal, written/verbal communication, and computer skills Spanish speaking candidates highly desired Closing Date/Time:
California State University (CSU) Bakersfield
9001 Stockdale Highway, Bakersfield, CA 93311, USA
Description: CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. WORKPLACE TYPE: On-site (work in-person at business location) CLASSIFICATION TITLE: Administrative Support Coordinator I UNION CODE: R07 FT/PT: Full-time PAY PLAN: 12-month PAY BASIS: Monthly ANTICIPATED HIRING RANGE: $3,692 - $4,000 However, offer amount will be commensurate with candidate’s experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $3,505 - $5,508 BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. POSITION PURPOSE: The Administrative Support Coordinator I, independently under general supervision of the Dean of the School of Business and Public Administration, and with daily lead direction from the Department Chairs, performs the full range of clerical and administrative support functions for the department. Duties include providing administrative support for academic faculty and staff, general department administrative support, and budget support. The Coordinator also serves as the first point of contact for the department monitoring and responding to inquires as necessary. DUTIES & RESPONSIBILITIES: Academic Administrative Support Proficiently address and resolve student and faculty needs using appropriate judgement and problem-solving skills. Create faculty and lecturer office hours spreadsheet each semester. Assist assessment coordinator in scheduling meetings, distributing materials, ordering lunch, etc. Enter, monitor, and update department courses in PeopleSoft and track enrollments each semester. Set appointments and meetings for department chairs and program directors. Assist in the preparation of course materials, exams, and department reports as requested. Complete Faculty Hire Information worksheets each semester. Ensure proper supporting documentation has been received when completing faculty hiring paperwork. Assist students with general questions and direct them to appropriate individuals within the University/School to get more complex questions answered as needed. Assist students with locating and completing forms such as Add/Drop Request Form, Petition for Exception, Petition for Course by Individual Study, Request for Incomplete Grade, Change of Grade Request, etc. Upload faculty syllabi to Taskstream. Assist other BPA Administrative Support Coordinators with updating the full- and part-time faculty orientation/training binder to familiarize new and continuing faculty with various processes, procedures, and policies at the Campus and department level. Assist with new faculty hires including coordinating ads/placement services, maintaining an applicant database, assisting with campus visit itineraries and communications, and travel arrangements and associated reimbursements. Coordinate, organize, and plan special annual department events, open to campus and the greater Bakersfield community. General Department Administrative Support Serve as the first point of contact for faculty, students, vendors, public community members, administrative staff, and student assistants for the department. Screen visitors to the office and make independent judgements about appropriate referrals when questions fall outside of the scope of knowledge. Organize and distribute incoming mail, emails, and telephone calls as necessary. Respond to all correspondence in a timely, professional, and courteous manner. Keep inventory of department computing devices and printers. Track device locations for campus compliance. Record and transcribe accurate and timely meeting minutes for Marketing & Management department meetings and assigned BPA committees. Schedule meetings and events using 25Live. Keep inventory of office supplies while ensuring products are ordered in a timely manner. Work with Public Affairs & Communications Specialist to update department website and report applicable changes. Complete travel forms such as Travel Authorization Request Form, Faculty Development Form, and Travel Claims for faculty. Complete Business Meal Approval Authorizations. Process Print Shop/Reprographics orders, ITS work orders for computer/telephone, and Facilities work orders. Department Budget Support Track department fund budgets and reconcile regularly following established policies and procedures. Complete and submit for approval Direct Pay reimbursement forms. Track and update department faculty professional development funds and travel funds provided by the Dean’s Office. Track and maintain budget spreadsheet for all department supplies & services expenses. Reconcile monthly procurement credit card (ProCard) in the common financial system (CFS). Meet all relative budget deadlines. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - High school diploma or GED and four (4) years of recent (within seven years) administrative support experience. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Experience to be fully functional in all technical aspects of work assignments. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects. Ability to interpret and apply independently a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget principles, policies, and procedures. Ability to perform standard business math, such as calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broader range of interpersonal contacts, including those at a higher organizational level and those sensitive in nature. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set priorities and to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. PREFERRED QUALIFICATIONS: Experience with PeopleSoft. Experience with desktop publishing. Prior budget experience. Current knowledge of CSU and CSUB policies, procedures, and practices. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position. CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Not Mandated GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Closing Date/Time: December 14, 2023
Dec 01, 2023
Full Time
Description: CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. WORKPLACE TYPE: On-site (work in-person at business location) CLASSIFICATION TITLE: Administrative Support Coordinator I UNION CODE: R07 FT/PT: Full-time PAY PLAN: 12-month PAY BASIS: Monthly ANTICIPATED HIRING RANGE: $3,692 - $4,000 However, offer amount will be commensurate with candidate’s experience, education, skills, and training. CSU CLASSIFICATION SALARY RANGE: $3,505 - $5,508 BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. POSITION PURPOSE: The Administrative Support Coordinator I, independently under general supervision of the Dean of the School of Business and Public Administration, and with daily lead direction from the Department Chairs, performs the full range of clerical and administrative support functions for the department. Duties include providing administrative support for academic faculty and staff, general department administrative support, and budget support. The Coordinator also serves as the first point of contact for the department monitoring and responding to inquires as necessary. DUTIES & RESPONSIBILITIES: Academic Administrative Support Proficiently address and resolve student and faculty needs using appropriate judgement and problem-solving skills. Create faculty and lecturer office hours spreadsheet each semester. Assist assessment coordinator in scheduling meetings, distributing materials, ordering lunch, etc. Enter, monitor, and update department courses in PeopleSoft and track enrollments each semester. Set appointments and meetings for department chairs and program directors. Assist in the preparation of course materials, exams, and department reports as requested. Complete Faculty Hire Information worksheets each semester. Ensure proper supporting documentation has been received when completing faculty hiring paperwork. Assist students with general questions and direct them to appropriate individuals within the University/School to get more complex questions answered as needed. Assist students with locating and completing forms such as Add/Drop Request Form, Petition for Exception, Petition for Course by Individual Study, Request for Incomplete Grade, Change of Grade Request, etc. Upload faculty syllabi to Taskstream. Assist other BPA Administrative Support Coordinators with updating the full- and part-time faculty orientation/training binder to familiarize new and continuing faculty with various processes, procedures, and policies at the Campus and department level. Assist with new faculty hires including coordinating ads/placement services, maintaining an applicant database, assisting with campus visit itineraries and communications, and travel arrangements and associated reimbursements. Coordinate, organize, and plan special annual department events, open to campus and the greater Bakersfield community. General Department Administrative Support Serve as the first point of contact for faculty, students, vendors, public community members, administrative staff, and student assistants for the department. Screen visitors to the office and make independent judgements about appropriate referrals when questions fall outside of the scope of knowledge. Organize and distribute incoming mail, emails, and telephone calls as necessary. Respond to all correspondence in a timely, professional, and courteous manner. Keep inventory of department computing devices and printers. Track device locations for campus compliance. Record and transcribe accurate and timely meeting minutes for Marketing & Management department meetings and assigned BPA committees. Schedule meetings and events using 25Live. Keep inventory of office supplies while ensuring products are ordered in a timely manner. Work with Public Affairs & Communications Specialist to update department website and report applicable changes. Complete travel forms such as Travel Authorization Request Form, Faculty Development Form, and Travel Claims for faculty. Complete Business Meal Approval Authorizations. Process Print Shop/Reprographics orders, ITS work orders for computer/telephone, and Facilities work orders. Department Budget Support Track department fund budgets and reconcile regularly following established policies and procedures. Complete and submit for approval Direct Pay reimbursement forms. Track and update department faculty professional development funds and travel funds provided by the Dean’s Office. Track and maintain budget spreadsheet for all department supplies & services expenses. Reconcile monthly procurement credit card (ProCard) in the common financial system (CFS). Meet all relative budget deadlines. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - High school diploma or GED and four (4) years of recent (within seven years) administrative support experience. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Experience to be fully functional in all technical aspects of work assignments. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages. Ability to independently handle multiple work unit priorities and projects. Ability to interpret and apply independently a wide variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget principles, policies, and procedures. Ability to perform standard business math, such as calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to effectively handle a broader range of interpersonal contacts, including those at a higher organizational level and those sensitive in nature. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set priorities and to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. PREFERRED QUALIFICATIONS: Experience with PeopleSoft. Experience with desktop publishing. Prior budget experience. Current knowledge of CSU and CSUB policies, procedures, and practices. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: SEDENTARY WORK - involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position. CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Not Mandated GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Closing Date/Time: December 14, 2023
City of McKinney, TX
McKinney, Texas, United States
Summary PARKS MAINTANANCE SPECIALIST I SALARY RANGE If hired as PARKS MAINTENANCE SPECIALIST I $40,682.72 - $59,804.16 / Annually $19.56 - $28.75 / Hourly PARKS MAINTANANCE SPECIALIST II SALARY RANGE If hired as PARKS MAINTENANCE SPECIALIST II $43,327.23 - $63,690.43 / Annually $20.83 - $30.62 / Hourly WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under direct supervision of the Parks Supervisor, the purpose of this position is to maintain City parks, grounds, facilities, and amenities. Work is primarily performed at/on parks and athletic fields in upkeep and maintenance of City Property. Employees perform manual level work and possess dexterity and manipulative ability, utilize a variety of hand tools and equipment in the performance of tasks, and usually work in adverse environmental conditions. Performs related work as required. Depending on the applicant’s experience, licenses, and skills, the position can be filled at Level I or II Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES When assigned to Parks Maintenance Specialist I Under direct supervision, provides highly skilled and specialized operations, maintenance, and management of certain elements of the City of McKinney's parks system. Coordinates and executes specific projects under direct supervision. Performs maintenance, minor repairs, and adjustments to irrigation systems. Duties may include irrigation/repair/maintenance, landscape maintenance, athletic field maintenance, playground repair/inspection, graffiti removal, carpentry, electrical, plumbing, fabrication, small engine repair, and project management, or some combination thereof. Maintains record or inventory as required. Operates all types of ground maintenance machinery and equipment. Performs regular and preventative maintenance on assigned equipment. Performs a variety of general duties related to the maintenance, upkeep, construction, installation, and repair of City parks, grounds, trails, athletic fields, recreation facilities, buildings, and other City-owned landscaped areas. Performs grounds maintenance i.e. mowing, weed-eating, edging, blowing, pruning, planting, trimming and sodding as needed. Cleans, clears, and disposes of debris and refuse in trash bins and in the landscape from City and municipal properties. Assists in preparations for, and clean-up during and after, special events as needed. Requires the ability to perform coordinated movements involving placing, and turning motions, such as operating a computer terminal, backhoe, tractor, mowers, soil compactor, and line locator. Ability to work in a team environment, build professional relationship internally and externally, and communicate effectively both orally and in writing. When assigned to Parks Maintenance Specialist II Duties of Level I carry over, in addition to: Perform manual and office environment work as needed. Coordinates and executes specific projects with minimal supervision. Performs other tasks as needed. Assists in complex irrigation maintenance and repairs. Performs minor plumbing work as needed. Performs regular and preventative maintenance and minor repairs on equipment. Operates and maintains complex equipment including large mowers, tractors, backhoes, skid steers, dump trucks, bucket trucks and aerial lifts as needed. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to work in a team environment Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Communicate effectively both orally and in writing. Meet the City's driving standards. Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures, and standards. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials. Requires the ability to perform coordinated movements involving placing and turning motions, such as operating a tractor, dump truck, welding equipment, chain saw, edger, weed eater, and mower. Requires the ability to utilize a wide variety of reference data and information, such as equipment manuals and City policy manuals. Requires the ability to perform addition, subtraction, multiplication, and division. Requires ability to carry out instructions furnished in written, oral, or diagrammatic form. Requires the ability to exercise the judgment required in situations characterized by repetitive or short cycle operations covered by set procedures or sequences. Required Qualifications MINIMUM QUALIFICATIONS The minimum qualifications vary between Levels I & II. Please consult with the hiring manager to review your qualifications. When assigned to Parks Maintenance Specialist I High School diploma or GED. Two (2) years of supplemental vocational/technical training and certifications related to parks/grounds operation, maintenance, or project management; or an equivalent combination of education, training and expertise. Technician's licenses i.e. Landscape Irrigation Technician, Landscape Industry Certified Exterior Technician (NALP), Master Gardeners, Certified Tree Worker Aerial Lift Specialist, TCIA’s Certified Tree care Safety Professional (CTSP), or other qualifying parks maintenance certifications. When assigned to Parks Maintenance Specialist I Qualifications of Level I carry over, in addition to: High School diploma or GED. Two (2) years of apprenticeship with the City of McKinney as a Park Maintenance Specialist I or equivalent prior work experience. Qualified licenses i.e. Certified Playground Inspector License, Certified Arborist, Master Gardeners Advanced Training, Certified Parks and Recreation Professional, Irrigators License or similar qualifications as dictated by the job responsibilities. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above-specified education and experience requirements. PREFERRED QUALIFICATIONS The preferred qualifications vary between Levels I& II. TDA license, Irrigation Technician License, Irrigators License, or a certification within the botanical field is preferred. Please consult with the hiring manager to review your qualifications. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License. Ability to obtain a Pesticide Applicator's License within 6 months of hire. Must be available for rotating schedules that will include weekends and evenings. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert heavy physical effort in heavy work, with greater emphasis on climbing and balancing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds). Some tasks require visual and odor perception and discrimination. WORK ENVIRONMENT Tasks may risk exposure to extreme cold/heat or extreme weather conditions, strong odors or smoke, dust or pollen, and toxic chemicals. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of serivce, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 12/12/2023 5:00 PM Central
Nov 29, 2023
Full Time
Summary PARKS MAINTANANCE SPECIALIST I SALARY RANGE If hired as PARKS MAINTENANCE SPECIALIST I $40,682.72 - $59,804.16 / Annually $19.56 - $28.75 / Hourly PARKS MAINTANANCE SPECIALIST II SALARY RANGE If hired as PARKS MAINTENANCE SPECIALIST II $43,327.23 - $63,690.43 / Annually $20.83 - $30.62 / Hourly WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under direct supervision of the Parks Supervisor, the purpose of this position is to maintain City parks, grounds, facilities, and amenities. Work is primarily performed at/on parks and athletic fields in upkeep and maintenance of City Property. Employees perform manual level work and possess dexterity and manipulative ability, utilize a variety of hand tools and equipment in the performance of tasks, and usually work in adverse environmental conditions. Performs related work as required. Depending on the applicant’s experience, licenses, and skills, the position can be filled at Level I or II Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES When assigned to Parks Maintenance Specialist I Under direct supervision, provides highly skilled and specialized operations, maintenance, and management of certain elements of the City of McKinney's parks system. Coordinates and executes specific projects under direct supervision. Performs maintenance, minor repairs, and adjustments to irrigation systems. Duties may include irrigation/repair/maintenance, landscape maintenance, athletic field maintenance, playground repair/inspection, graffiti removal, carpentry, electrical, plumbing, fabrication, small engine repair, and project management, or some combination thereof. Maintains record or inventory as required. Operates all types of ground maintenance machinery and equipment. Performs regular and preventative maintenance on assigned equipment. Performs a variety of general duties related to the maintenance, upkeep, construction, installation, and repair of City parks, grounds, trails, athletic fields, recreation facilities, buildings, and other City-owned landscaped areas. Performs grounds maintenance i.e. mowing, weed-eating, edging, blowing, pruning, planting, trimming and sodding as needed. Cleans, clears, and disposes of debris and refuse in trash bins and in the landscape from City and municipal properties. Assists in preparations for, and clean-up during and after, special events as needed. Requires the ability to perform coordinated movements involving placing, and turning motions, such as operating a computer terminal, backhoe, tractor, mowers, soil compactor, and line locator. Ability to work in a team environment, build professional relationship internally and externally, and communicate effectively both orally and in writing. When assigned to Parks Maintenance Specialist II Duties of Level I carry over, in addition to: Perform manual and office environment work as needed. Coordinates and executes specific projects with minimal supervision. Performs other tasks as needed. Assists in complex irrigation maintenance and repairs. Performs minor plumbing work as needed. Performs regular and preventative maintenance and minor repairs on equipment. Operates and maintains complex equipment including large mowers, tractors, backhoes, skid steers, dump trucks, bucket trucks and aerial lifts as needed. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to work in a team environment Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Communicate effectively both orally and in writing. Meet the City's driving standards. Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures, and standards. Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials. Requires the ability to perform coordinated movements involving placing and turning motions, such as operating a tractor, dump truck, welding equipment, chain saw, edger, weed eater, and mower. Requires the ability to utilize a wide variety of reference data and information, such as equipment manuals and City policy manuals. Requires the ability to perform addition, subtraction, multiplication, and division. Requires ability to carry out instructions furnished in written, oral, or diagrammatic form. Requires the ability to exercise the judgment required in situations characterized by repetitive or short cycle operations covered by set procedures or sequences. Required Qualifications MINIMUM QUALIFICATIONS The minimum qualifications vary between Levels I & II. Please consult with the hiring manager to review your qualifications. When assigned to Parks Maintenance Specialist I High School diploma or GED. Two (2) years of supplemental vocational/technical training and certifications related to parks/grounds operation, maintenance, or project management; or an equivalent combination of education, training and expertise. Technician's licenses i.e. Landscape Irrigation Technician, Landscape Industry Certified Exterior Technician (NALP), Master Gardeners, Certified Tree Worker Aerial Lift Specialist, TCIA’s Certified Tree care Safety Professional (CTSP), or other qualifying parks maintenance certifications. When assigned to Parks Maintenance Specialist I Qualifications of Level I carry over, in addition to: High School diploma or GED. Two (2) years of apprenticeship with the City of McKinney as a Park Maintenance Specialist I or equivalent prior work experience. Qualified licenses i.e. Certified Playground Inspector License, Certified Arborist, Master Gardeners Advanced Training, Certified Parks and Recreation Professional, Irrigators License or similar qualifications as dictated by the job responsibilities. Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above-specified education and experience requirements. PREFERRED QUALIFICATIONS The preferred qualifications vary between Levels I& II. TDA license, Irrigation Technician License, Irrigators License, or a certification within the botanical field is preferred. Please consult with the hiring manager to review your qualifications. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver’s License. Ability to obtain a Pesticide Applicator's License within 6 months of hire. Must be available for rotating schedules that will include weekends and evenings. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert heavy physical effort in heavy work, with greater emphasis on climbing and balancing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds). Some tasks require visual and odor perception and discrimination. WORK ENVIRONMENT Tasks may risk exposure to extreme cold/heat or extreme weather conditions, strong odors or smoke, dust or pollen, and toxic chemicals. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of serivce, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 12/12/2023 5:00 PM Central
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under general direction of the Research Data Supervisor (RD Sup) II, the incumbent will perform advanced research and data analytics, with an emphasis on firearms usage and enforcement, gun violence and gun violence prevention research topics, to support the Department’s various research activities and mandated reports. The incumbent will keep themselves informed of relevant extant empirical research, determine the appropriate research methodology, collect and manage data using appropriate technology and security protocols, conduct advanced statistical analyses to identify patterns, trends, and interpret the data to discover solutions and support recommendations; communicate findings to stakeholders orally and in writing and create data visualizations to facilitate comprehension; summarize and clearly/concisely communicate findings to support scientific, programmatic, and policy decisions. The incumbent will be responsible for designing, and leading research projects. The incumbent will be responsible for liaising with stakeholders, inside the Department, and will be responsible for interfacing with upper management on research issues. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions In a remote work environment, home office, or similar environment in California. At the office, an enclosed windowed office with a smoke-free environment. May be required to sit at a computer terminal while performing research and other duties up to eight hours a day. Travel to designated offices may be required. This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. RESEARCH DATA SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-403759 Position #(s): 420-796-5742-005 Working Title: Research Data Specialist I Classification: RESEARCH DATA SPECIALIST I $6,061.00 - $7,587.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday- Friday Department Information This position is located in the Office of General Counsel, Research Services, Departmental Research Services Branch. For more information about the Department of Justice Research Center, please visit the website at https://oag.ca.gov/research-center . Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 403759 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 12/14/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC - 403759 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC - 403759 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. School Transcripts Statement of Qualifications - The Statement of Qualifications (SOQ) is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Failure to follow these instructions may result in disqualification of your application. Other - Please include a list of professional references. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent written and oral communication skills Ability to conduct univariate and multivariate statistics Ability to conduct statistical analyses using software such as SPSS, R, or STATA Ability to develop, analyze, and interpret complex research findings Knowledge of research, survey, and analytical methods and techniques Ability to articulate information in a clear, concise, and professional manner in a public setting Ability to prepare and present technical reports and make recommendations Ability to gain and maintain the confidence and cooperation of others, including various levels of management Ability to manage and prioritize multiple projects and work well under pressure to meet quick deadlines Ability to work independently and in a team environment Ability to exercise initiative, flexibility and demonstrate tact Ability to perform literature reviews, legislation summaries, and legal research Ability to perform public policy analysis and research Benefits Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information About Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted for that cut-off date. If your application is submitted after the most recent cut-off date, it will be applied to the next review period. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. The hiring unit has established the following cut-off dates for this job control: every Monday . Applications will be reviewed according to the date of submission. If your application is submitted after the most recent cut-off date, it will be applied to the next review period. Assessment Information Completion of an online multiple-choice test measuring your knowledge of research terminology, methods, and statistics is REQUIRED to proceed in the selection process for this position. This is separate from the exam available on calcareers.ca.gov. Following your application submission, you will receive an e-mail invitation to the test from Research.Services@doj.ca.gov sent to the e-mail address listed on your application STD 678. The e-mail will provide a test link, code, and instructions. The test will be open for three days, during which you can start the test at any time. Once the test is started, it must be completed within the allotted test time. Your score on this test is valid for 12 months. You will not be required to take this test again for positions that require it with the Department of Justice Research Center if you have taken the test within the last 12 months. If you do not receive your e-mail invitation within 7 business days of submitting your application or if you have technical issues, questions, or need to reschedule your test, please contact Research.Services@doj.ca.gov . Hiring tests are recommended to be completed on a personal computer and may require candidates to visually identify information and type long passages. If you need a reasonable accommodation to take this test, please contact the Research Center at Research.Services@doj.ca.gov by the next Monday at 10:00 AM after you submit your application and include a copy of the Accommodation form (STD. 679) linked here . Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 12/14/2023
Dec 01, 2023
Full Time
Job Description and Duties Under general direction of the Research Data Supervisor (RD Sup) II, the incumbent will perform advanced research and data analytics, with an emphasis on firearms usage and enforcement, gun violence and gun violence prevention research topics, to support the Department’s various research activities and mandated reports. The incumbent will keep themselves informed of relevant extant empirical research, determine the appropriate research methodology, collect and manage data using appropriate technology and security protocols, conduct advanced statistical analyses to identify patterns, trends, and interpret the data to discover solutions and support recommendations; communicate findings to stakeholders orally and in writing and create data visualizations to facilitate comprehension; summarize and clearly/concisely communicate findings to support scientific, programmatic, and policy decisions. The incumbent will be responsible for designing, and leading research projects. The incumbent will be responsible for liaising with stakeholders, inside the Department, and will be responsible for interfacing with upper management on research issues. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions In a remote work environment, home office, or similar environment in California. At the office, an enclosed windowed office with a smoke-free environment. May be required to sit at a computer terminal while performing research and other duties up to eight hours a day. Travel to designated offices may be required. This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. RESEARCH DATA SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-403759 Position #(s): 420-796-5742-005 Working Title: Research Data Specialist I Classification: RESEARCH DATA SPECIALIST I $6,061.00 - $7,587.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday- Friday Department Information This position is located in the Office of General Counsel, Research Services, Departmental Research Services Branch. For more information about the Department of Justice Research Center, please visit the website at https://oag.ca.gov/research-center . Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 403759 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 12/14/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC - 403759 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC - 403759 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. School Transcripts Statement of Qualifications - The Statement of Qualifications (SOQ) is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Failure to follow these instructions may result in disqualification of your application. Other - Please include a list of professional references. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent written and oral communication skills Ability to conduct univariate and multivariate statistics Ability to conduct statistical analyses using software such as SPSS, R, or STATA Ability to develop, analyze, and interpret complex research findings Knowledge of research, survey, and analytical methods and techniques Ability to articulate information in a clear, concise, and professional manner in a public setting Ability to prepare and present technical reports and make recommendations Ability to gain and maintain the confidence and cooperation of others, including various levels of management Ability to manage and prioritize multiple projects and work well under pressure to meet quick deadlines Ability to work independently and in a team environment Ability to exercise initiative, flexibility and demonstrate tact Ability to perform literature reviews, legislation summaries, and legal research Ability to perform public policy analysis and research Benefits Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information About Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted for that cut-off date. If your application is submitted after the most recent cut-off date, it will be applied to the next review period. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. The hiring unit has established the following cut-off dates for this job control: every Monday . Applications will be reviewed according to the date of submission. If your application is submitted after the most recent cut-off date, it will be applied to the next review period. Assessment Information Completion of an online multiple-choice test measuring your knowledge of research terminology, methods, and statistics is REQUIRED to proceed in the selection process for this position. This is separate from the exam available on calcareers.ca.gov. Following your application submission, you will receive an e-mail invitation to the test from Research.Services@doj.ca.gov sent to the e-mail address listed on your application STD 678. The e-mail will provide a test link, code, and instructions. The test will be open for three days, during which you can start the test at any time. Once the test is started, it must be completed within the allotted test time. Your score on this test is valid for 12 months. You will not be required to take this test again for positions that require it with the Department of Justice Research Center if you have taken the test within the last 12 months. If you do not receive your e-mail invitation within 7 business days of submitting your application or if you have technical issues, questions, or need to reschedule your test, please contact Research.Services@doj.ca.gov . Hiring tests are recommended to be completed on a personal computer and may require candidates to visually identify information and type long passages. If you need a reasonable accommodation to take this test, please contact the Research Center at Research.Services@doj.ca.gov by the next Monday at 10:00 AM after you submit your application and include a copy of the Accommodation form (STD. 679) linked here . Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 12/14/2023
DEFINITION: The Information Technology Specialist performs a variety of professional level work in designing, installing, managing, updating, integrating and securing Information Technology systems; provides professional level analysis and guidance to help solve business problems; operates computer equipment as required; and provides functional and technical assistance to City personnel. SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Information Technology Manager and/or his/her designee. The Information Technology Specialist may provide technical and/or functional supervision over support staff as-needed. CLASS CHARACTERISTICS: This class is distinguished as being at the journey-level having responsibility for the full range of technical and professional functions necessary to accomplish the tasks and duties assigned with minimal direction or assistance.
EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Technical Services
Prepares and maintains system procedures and documentation, including data networks involving fiber and ethernet cabling as well as networking equipment (core and edge switches, routers, wireless access points and controllers), telecommunications, phone and voicemail equipment.
Designs, implements, supports, manages and ensures operating capacity of the local area networks (LAN), wide area networks (WAN) to ensure proper 24/7 operational functioning.
Consults and/or provides technical assistance to City staff for server, storage and network related questions and concerns.
Analyzes, builds, deploys, and maintains city servers.
Manages and maintains City server environment (operating systems, security, system updates, etc.).
Monitors network security systems such as firewall, intrusion detection systems, event log, spam filtering, internet filtering, anti-virus system, and ensures that the security and integrity of the City's network infrastructure is maintained at all times.
Monitors and maintains system backups and disaster recovery.
Maintains and supports network domain services (i.e. active directory, DNS, DHCP, etc.).
Analyzes, builds, configures, deploys, and maintains network and telecommunication equipment (i.e. routers, switches, firewalls, etc.).
Designs, develops, tests, and implements computer applications and systems.
Analyzes problems with existing network applications.
Analyzes current server, storage and network related processes, procedures and workflows.
Recommends and implements enhancements based on analysis.
Assists in determining network, server and storage equipment needs.
Administers e-mail and collaboration systems.
Primarily responsible for advanced security measures and initiatives.
Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues. Data & Analytics
Administers database management system, schedules upgrades and monitors systems.
Design, update and install databases for new systems.
Perform data mining using state-of-the-art methods.
Knowledge of and experience with implementing machine learning techniques and algorithms to solve complex data related problems to help drive business needs.
Knowledge of and experience with using data science and visualization toolkits to help drive business related decisions.
Conducting deep quantitative analysis to understand the strengths and weaknesses of datasets and identify the root causes of complex social and economic problems
In-depth understanding and experience with the SQL.
Interpret data and analyze results using statistical techniques including, but not limited to, distributions, statistical testing, and multiple regression.
Identify, analyze, and interpret trends or patterns in complex data sets.
Research, plan, install, configure and test new data related systems; maintain and upgrade existing systems.
Design and implement interfaces between database systems.
Optimize database systems by performing routine maintenance procedures.
Create and maintain user permissions, system privileges, passwords and other security methods for securing access to database systems.
Provide technical support in the planning of new database systems including hardware, operating systems, licensing and storage requirements for new systems.
Enforce data quality standards and perform quality control checks on associated data.
Monitor database performance against established standards; detect and troubleshoot problems.
Provide advanced level support for the data, analysis and database related issues.
Coordinate assigned functions with and provide support to other departments, other jurisdictions and agencies, and the general public; conduct user training on group or individual basis as needed; advise and train information systems personnel on database issues.
Partner with City departments and provide database solutions to meet business needs; integrate database solutions with other City enterprise solutions.
Knowledge of extract, transform and load (ETL) tools and methodologies.
Assist in the development and maintenance of database policies and procedures.
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
Work with management to prioritize business and information needs.
Locate and define new process improvement opportunities
Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues.
Enterprise Systems
Perform analytical and technical work through enterprise systems that support assigned City business applications.
Conduct business analysis; evaluate business processes; determine business needs; identify requirements; and develop business plan analysis for City enterprise systems.
Provide and/or ensure follow up on trouble calls and tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
Analyze data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compile and prepare reports and documentation on analysis findings.
Perform installation and configuration duties and related data migration, conversion, and maintenance and extraction work; implement and maintain databases, database tables and database objects; develop database scripts as needed for assigned systems.
Perform configuration, testing and troubleshooting for network/communications devices and/or interfaces that support assigned systems.
Coordinate implementation of the system software, including conversion of data to new systems; work with application support personnel to resolve system problems.
Assist departments in defining requirements for proposed business applications; review, analyze and evaluate business applications and user needs; translate business objectives into application requirements.
Develop and participate in the development of requests for proposals, quotes, or information; participate in the selection; and assist with the oversight of consultants and vendors.
Perform reporting, testing and general maintenance of enterprise systems and identify alternative methods for better operation and use.
Research, plan, install, configure and test new application systems and interfaces; maintain and upgrade existing application systems and interfaces.
Analyze and resolve technology related problems; resolve compatibility problems and troubleshoot system software, hardware and communication problems.
Prepare and maintain documentation for each application; design backup procedures; and analyze problems with existing applications.
Work closely with assigned City departments and divisions to understand and identify user computer system and equipment needs; analyze and evaluate present or proposed business procedures or problems to define enterprise application needs.
Create, record, and maintain user access and security; provide training to users regarding enterprise applications use and operating procedures.
Monitor automated system processes; monitor logs and files for evidence of problems or system failures; ensure business resumption after system failures.
Research, compile and prepare reports and documentation on program activities; analyze program and develop corrective action, maintain records of findings and corrective actions; prepare periodic status reports.
Serve as liaison with system software and hardware suppliers and vendors; monitor contracted services for quality and compliance with City standards.
Client Services
Plan, prioritize, and review the work of staff assigned to a variety of technical information technology functions that may include the installation and configuration of hardware and software, troubleshooting of desktop operating systems, and end user, as assigned.
Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
Participate in evaluating the activities of staff, recommending improvements and modifications.
Provide and coordinate staff training; work with employees to correct deficiencies.
Provide technical support in diagnosing and solving the more difficult problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk software.
Develop documentation and standard operating procedures as they relate to assignment.
Oversee and participate in projects related to the deployment of PC's, the procurement of software and hardware, and/or hardware consolidation.
Test, implement and maintain computer systems to manage devices and automate distribution of software and security updates.
Participate in the development and implementation of automation and process improvement in the areas of software distribution, security updates and the management of desktop computer.
Test and implement upgrades to desktop enterprise applications and operations systems.
Troubleshoot and resolve the more difficult projects related to network account management; provide support for emergency incident diagnosis resolution.
Install and configure desktop computers, printers, and other desktop peripherals; install and support various software and train customers in the use of hardware and software.
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions.
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
Sep 15, 2023
Full Time
DEFINITION: The Information Technology Specialist performs a variety of professional level work in designing, installing, managing, updating, integrating and securing Information Technology systems; provides professional level analysis and guidance to help solve business problems; operates computer equipment as required; and provides functional and technical assistance to City personnel. SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from the Information Technology Manager and/or his/her designee. The Information Technology Specialist may provide technical and/or functional supervision over support staff as-needed. CLASS CHARACTERISTICS: This class is distinguished as being at the journey-level having responsibility for the full range of technical and professional functions necessary to accomplish the tasks and duties assigned with minimal direction or assistance.
EXAMPLES OF ESSENTIAL FUNCTIONS: (Illustrative Only): Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Technical Services
Prepares and maintains system procedures and documentation, including data networks involving fiber and ethernet cabling as well as networking equipment (core and edge switches, routers, wireless access points and controllers), telecommunications, phone and voicemail equipment.
Designs, implements, supports, manages and ensures operating capacity of the local area networks (LAN), wide area networks (WAN) to ensure proper 24/7 operational functioning.
Consults and/or provides technical assistance to City staff for server, storage and network related questions and concerns.
Analyzes, builds, deploys, and maintains city servers.
Manages and maintains City server environment (operating systems, security, system updates, etc.).
Monitors network security systems such as firewall, intrusion detection systems, event log, spam filtering, internet filtering, anti-virus system, and ensures that the security and integrity of the City's network infrastructure is maintained at all times.
Monitors and maintains system backups and disaster recovery.
Maintains and supports network domain services (i.e. active directory, DNS, DHCP, etc.).
Analyzes, builds, configures, deploys, and maintains network and telecommunication equipment (i.e. routers, switches, firewalls, etc.).
Designs, develops, tests, and implements computer applications and systems.
Analyzes problems with existing network applications.
Analyzes current server, storage and network related processes, procedures and workflows.
Recommends and implements enhancements based on analysis.
Assists in determining network, server and storage equipment needs.
Administers e-mail and collaboration systems.
Primarily responsible for advanced security measures and initiatives.
Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues. Data & Analytics
Administers database management system, schedules upgrades and monitors systems.
Design, update and install databases for new systems.
Perform data mining using state-of-the-art methods.
Knowledge of and experience with implementing machine learning techniques and algorithms to solve complex data related problems to help drive business needs.
Knowledge of and experience with using data science and visualization toolkits to help drive business related decisions.
Conducting deep quantitative analysis to understand the strengths and weaknesses of datasets and identify the root causes of complex social and economic problems
In-depth understanding and experience with the SQL.
Interpret data and analyze results using statistical techniques including, but not limited to, distributions, statistical testing, and multiple regression.
Identify, analyze, and interpret trends or patterns in complex data sets.
Research, plan, install, configure and test new data related systems; maintain and upgrade existing systems.
Design and implement interfaces between database systems.
Optimize database systems by performing routine maintenance procedures.
Create and maintain user permissions, system privileges, passwords and other security methods for securing access to database systems.
Provide technical support in the planning of new database systems including hardware, operating systems, licensing and storage requirements for new systems.
Enforce data quality standards and perform quality control checks on associated data.
Monitor database performance against established standards; detect and troubleshoot problems.
Provide advanced level support for the data, analysis and database related issues.
Coordinate assigned functions with and provide support to other departments, other jurisdictions and agencies, and the general public; conduct user training on group or individual basis as needed; advise and train information systems personnel on database issues.
Partner with City departments and provide database solutions to meet business needs; integrate database solutions with other City enterprise solutions.
Knowledge of extract, transform and load (ETL) tools and methodologies.
Assist in the development and maintenance of database policies and procedures.
Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
Work with management to prioritize business and information needs.
Locate and define new process improvement opportunities
Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues.
Enterprise Systems
Perform analytical and technical work through enterprise systems that support assigned City business applications.
Conduct business analysis; evaluate business processes; determine business needs; identify requirements; and develop business plan analysis for City enterprise systems.
Provide and/or ensure follow up on trouble calls and tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
Analyze data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compile and prepare reports and documentation on analysis findings.
Perform installation and configuration duties and related data migration, conversion, and maintenance and extraction work; implement and maintain databases, database tables and database objects; develop database scripts as needed for assigned systems.
Perform configuration, testing and troubleshooting for network/communications devices and/or interfaces that support assigned systems.
Coordinate implementation of the system software, including conversion of data to new systems; work with application support personnel to resolve system problems.
Assist departments in defining requirements for proposed business applications; review, analyze and evaluate business applications and user needs; translate business objectives into application requirements.
Develop and participate in the development of requests for proposals, quotes, or information; participate in the selection; and assist with the oversight of consultants and vendors.
Perform reporting, testing and general maintenance of enterprise systems and identify alternative methods for better operation and use.
Research, plan, install, configure and test new application systems and interfaces; maintain and upgrade existing application systems and interfaces.
Analyze and resolve technology related problems; resolve compatibility problems and troubleshoot system software, hardware and communication problems.
Prepare and maintain documentation for each application; design backup procedures; and analyze problems with existing applications.
Work closely with assigned City departments and divisions to understand and identify user computer system and equipment needs; analyze and evaluate present or proposed business procedures or problems to define enterprise application needs.
Create, record, and maintain user access and security; provide training to users regarding enterprise applications use and operating procedures.
Monitor automated system processes; monitor logs and files for evidence of problems or system failures; ensure business resumption after system failures.
Research, compile and prepare reports and documentation on program activities; analyze program and develop corrective action, maintain records of findings and corrective actions; prepare periodic status reports.
Serve as liaison with system software and hardware suppliers and vendors; monitor contracted services for quality and compliance with City standards.
Client Services
Plan, prioritize, and review the work of staff assigned to a variety of technical information technology functions that may include the installation and configuration of hardware and software, troubleshooting of desktop operating systems, and end user, as assigned.
Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
Participate in evaluating the activities of staff, recommending improvements and modifications.
Provide and coordinate staff training; work with employees to correct deficiencies.
Provide technical support in diagnosing and solving the more difficult problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk software.
Develop documentation and standard operating procedures as they relate to assignment.
Oversee and participate in projects related to the deployment of PC's, the procurement of software and hardware, and/or hardware consolidation.
Test, implement and maintain computer systems to manage devices and automate distribution of software and security updates.
Participate in the development and implementation of automation and process improvement in the areas of software distribution, security updates and the management of desktop computer.
Test and implement upgrades to desktop enterprise applications and operations systems.
Troubleshoot and resolve the more difficult projects related to network account management; provide support for emergency incident diagnosis resolution.
Install and configure desktop computers, printers, and other desktop peripherals; install and support various software and train customers in the use of hardware and software.
Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions.
Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
Description THIS POSTING MAY CLOSE AT ANY TIME I Under supervision, to assist with and learn to conduct sanitary inspections and investigations in the enforcement of Federal, State, County, and local environmental health, safety, and hazardous materials laws, rules, regulations, and standards; and to do related work as required. II/III Under general direction, to conduct sanitary inspections and investigations in the enforcement of Federal, State, County, and local environmental health, safety, and hazardous materials laws, rules, regulations, and standards; and to do related work as required. DISTINGUISHING CHARACTERISTICS I This is the entry and first working level Specialist class. Incumbents assist Registered Environmental Health Specialists and learn environmental health inspection and enforcement. Incumbents are expected to attain State Registration within 18 months of initial employment. After attaining registration and meeting the experience requirements, they are eligible for promotion to Environmental Health Specialist II. This class is distinguished from Environmental Health Specialist II in that incumbents are working in a training and learning capacity. II This is the fully experienced journey level Specialist class. Incumbents in this class are Registered Environmental Health Specialists and conduct investigations in a broad range of Environmental Health areas on an independent basis. Incumbents in this class are expected to serve in a stand-by capacity for dealing with hazardous materials emergencies. III This is the advanced journey level and lead class in the Environmental Specialist class series. Incumbents in this class are Registered Environmental Health Specialists and conduct investigations in a broad range of Environmental Health areas on an independent basis. Incumbents in this class are expected to serve in a stand-by capacity for dealing with hazardous materials emergencies. REPORTS TO I/II State of California Environmental Health Specialist. III Public Health Officer, or designee CLASSIFICATIONS SUPERVISED I/II This is not a supervisory class. III This is a lead position and may supervise technical and support staff TYPICAL PHYSICAL REQUIREMENTS Sit for extended periods; frequently stand and walk; crawl through various areas on hands and knees; stand, walk or crouch on narrow and slippery surfaces; climb ladders, stairs, and scaffolding; ability to lift and move objects weighing up to 25 lbs; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX; use of combustible gas meter, chlorine and PH spectrophotometer, and other applicable environmental monitoring and sampling devices. TYPICAL WORKING CONDITIONS Work is usually performed in office, outdoor, and driving environments; some work is performed in varying temperatures and humidity; exposure to high levels of noise; some exposure to dust; exposure to hazardous waste and materials; continuous contact with other staff and the public. Example of Duties (The following is used as a partial description and is not restrictive as to duties required.) I Assists with inspections to secure compliance with Federal, State and local sanitation laws and regulations governing food handling establishments, sewage disposal systems, substandard housing, land use, swimming pools, recreational health facilities, water supply systems, solid waste management, public nuisances, toxic/hazardous waste materials, zoning, underground storage tanks, and other areas; recommends changes and provides instruction for deficiency and violation corrections; advises food handlers and restaurant operators on correct sanitation methods; assists with special investigations of public complaints; assists with investigation of animal bites and establishes animal quarantine; assists with sanitation surveys and conferences with local officials on sanitation problems; assists with investigations of insect nuisances or infestations; works with solid waste issues and problems, including illegal garbage dumping; makes inspections of public and private recreational facilities and swimming pools; assists with a variety of health and safety compliance inspections; inspects facilities to minimize future health threats; takes water, sewage, soil, and waste samples, interpreting data; interprets environmental health laws and regulations for the public; reviews plans for new subdivisions, conducting on-site inspections to ensure suitable water and sewage facilities; reviews and recommends changes in building plans to comply with Environmental Health regulations and standards; assists with on-site evaluations of sewage disposal systems; assists with studies and evaluates information regarding underground storage tanks and other hazardous materials storage, treatment, disposal, reduction, and reuse; completes reports of findings; assists with initiation of non-compliance legal actions, filing criminal complaints in court, or scheduling an administrative hearing, as appropriate; makes abatement recommendations for environmental health problems; learns to issue permits for wells, food handing establishments, septic systems, and hazardous and medical waste facilities; assists with development of technical reports; prepares correspondence regarding a variety of issues. II Conducts inspections to secure compliance with Federal, State and local sanitation laws and regulations governing food handling establishments, sewage disposal systems, substandard housing, land use, swimming pools, recreational health facilities, water supply systems, solid waste management, public nuisances, toxic/hazardous waste materials, zoning, underground storage tanks, and other areas; recommends changes and provides instruction for deficiency and violation corrections; advises food handlers and restaurant operators on correct sanitation methods; conducts special investigations in response to public complaints; conducts investigation of animal bites and establishes animal quarantine; conducts sanitation surveys and confers with local officials on sanitation problems; conducts investigations of insect nuisances or infestations; works with solid waste issues and problems, including illegal garbage dumping; makes inspections of public and private recreational facilities and swimming pools; makes housing inspections to determine health and safety compliance with appropriate laws and standards; inspects facilities to minimize future health threats; takes water, sewage, soil, and waste samples, interpreting data; interprets environmental health laws and regulations for the public; reviews plans for new subdivisions, conducting on-site inspections to ensure suitable water and sewage facilities; reviews and recommends changes in building plans to comply with Environmental Health regulations and standards; conducts on-site evaluations of sewage disposal systems; conducts studies and evaluates information regarding underground storage tanks and other hazardous materials storage, treatment, disposal, reduction, and reuse; completes reports of findings; initiates non-compliance legal actions, filing criminal complaints in court, or scheduling an administrative hearing, as appropriate; develops abatement recommendations for environmental health problems; issues permits for wells, food handing establishments, septic systems, and hazardous and medical waste facilities; develops and writes technical reports; prepares correspondence regarding a variety of issues; testifies in court as an expert witness. III Conducts inspections to secure compliance with Federal, State and local sanitation laws and regulations governing food handling establishments, sewage disposal systems, substandard housing, land use, swimming pools, recreational health facilities, water supply systems, solid waste management, public nuisances, toxic/hazardous waste materials, zoning, underground storage tanks, and other areas; Recommends changes and provides instruction for deficiency and violation corrections; advises food handlers and restaurant operators on correct sanitation methods; Conducts special investigations in response to public complaints; Conducts investigation of animal bites and establishes animal q;uarantine; Conducts sanitation surveys and confers with local officials on sanitation problems; conducts investigations of insect nuisances or infestations; Works with solid waste issues and problems, including illegal garbage dumping; Makes inspections of public and private recreational facilities and swimming pools; Makes housing inspections to determine health and safety compliance with appropriate laws and standards; Inspects facilities to minimize future health threats; Takes water, sewage, soil, and waste samples, interpreting data; interprets environmental health laws and regulations for the public; Reviews plans for new subdivisions, conducting on-site inspections to ensure suitable water and sewage facilities; Reviews and recommends changes in building plans to comply with Environmental Health regulations and standards; Conducts on-site evaluations of sewage disposal systems; Participates in the development of policies, procedures, regulations and ordinances related to an area of specialization; Investigates complaints and evaluates effectiveness of program operations; Determines problem areas, collects and analyzes data and recommends systemic solutions. Serves as subject matter resource to other professional staff providing specialized knowledge and recommending solutions to complex problems that are consistent with program goals; May review and comment on impact of proposed ordinances, legislation and regulations. Provides technical program information and policy interpretations for the public business and professional representative and other agency staff; Represents the department on program matters at meetings, commissions, committees, boards and public hearings. Coordinates inspections, special studies and permit reviews with pertinent staff and officials from separate jurisdictions, districts, state and federal agencies. Prepares written reports, memoranda and correspondence; As directed, drafts and finalizes specialty program manuals, grant applications, procedures, and forms. Prepares and presents in-service and public education programs for business and civic groups, professional staff and civic officials. As directed, may assign, review and coordinate the work of Specialist level staff including monitoring timely completion of workload, answering technical and procedural questions, reviewing work methods and products, and training employees. Other duties as assigned Minimum Qualifications Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: I Some previous experience performing or assisting with environmental investigations and inspections is highly desirable. Education equivalent to graduation from a four-year college or university with a major in biology, chemistry, physics, environmental science, or a closely related field. II Two years of experience performing a variety of environmental investigations and inspections. Education equivalent to graduation from a four-year college or university with a major in biology, chemistry, physics, environmental science, or a closely related field. III Three years of experience performing a variety of environmental investigations and inspections. AND Education equivalent to graduation from a four-year college or university with a major in biology, chemistry, physics, environmental science, or a closely related field. Special Requirements: I Possession of, or ability to obtain, an appropriate valid California Driver's License. Ability to obtain a valid Environmental Health registration issued by the State Department of Health Services within eighteen months of initial employment with the County. II/III Possession of, or ability to obtain, an appropriate valid California Driver's License. Possession of a valid Environmental Health registration issued by the State Department of Health Services. Knowledge Of/Ability To Knowledge of: I Chemical, biological, physical, and environmental sciences. Basic principles and practices of environmental health, including inspection, review, compliance, and consultation methods and practices. Basic functions and operations of State and Federal environmental health agencies. Sampling techniques and standards. Computers and software used in environmental inspections and investigations. II Policies and procedures of the Environmental Health Unit and the Public Health Department. Laws, rules, regulations, requirements and procedures governing environmental heath inspection and enforcement. Chemical, biological, physical, and environmental sciences. Principles and practices of environmental health, including inspection, review, compliance, and consultation methods and practices. Functions and operations of State and Federal environmental health agencies. Sampling techniques and standards. Computers and software used in environmental inspections and investigations. III Policies and procedures of the Environmental Health Unit and the Public Health Department. Laws, rules, regulations, requirements and procedures governing environmental heath inspection and enforcement. Chemical, biological, physical, and environmental sciences. Principles and practices of environmental health, including inspection, review, compliance, and consultation methods and practices. Functions and operations of State and Federal environmental health agencies. Sampling techniques and standards. Computers and software used in environmental inspections and investigations. Ability to: I Learn the policies and procedures of the Environmental Health Unit and the Public Health Department. Learn the laws, rules, regulations, requirements and procedures governing environmental heath inspection and enforcement. Assist with and learn to perform a variety of environmental health and hazardous waste investigations, inspections, and enforcement. Collect, analyze, and interpret environmental data, reaching valid conclusions. Read and interpret and apply policies, regulations, and procedures regarding environmental health inspections and compliance. Prepare a variety of technical reports. Perform research and analytical work. Operate a variety of office and technical equipment and computers in the performance of environmental health inspections and investigations. Effectively represent the Environmental Health Unit of the Public Health Department in contacts with the public, other County staff, and other government agencies. Establish and maintain cooperative working relationships. II Perform a variety of environmental health and hazardous waste investigations, inspections, and enforcement. Collect, analyze, and interpret environmental data, reaching valid conclusions. Read and interpret and apply policies, regulations, and procedures regarding environmental health inspections and compliance. Prepare a variety of technical reports. Perform research and analytical work. Operate a variety of office and technical equipment and computers in the performance of environmental health inspections and investigations. Provide instruction, guidance, and consultation on environmental problems. Effectively represent the Environmental Health Unit of the Public Health Department in contacts with the public, other County staff, and other government agencies. Establish and maintain cooperative working relationships. III Perform a variety of environmental health and hazardous waste investigations, inspections, and enforcement. Collect, analyze, and interpret environmental data, reaching valid conclusions. Read and interpret and apply policies, regulations, and procedures regarding environmental health inspections and compliance. Prepare a variety of technical reports. Perform research and analytical work. Operate a variety of office and technical equipment and computers in the performance of environmental health inspections and investigations. Provide instruction, guidance, and consultation on environmental problems. Effectively represent the Environmental Health Unit of the Public Health Department in contacts with the public, other County staff, and other government agencies. Establish and maintain cooperative working relationships. In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath. SAN BENITO COUNTY BENEFITS Employees in regular, full-time positions will be eligible to participate in the following employee benefits: Pay Day: Employees are paid bi-weekly. Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly. Vacation: Based on continued years of service. Maximum accruals may apply depending on the bargaining unit. 5 to 9 years of service = 15 days per year 10 to 14 years of service = 18 days per year 15 + years of service = 20 days per year Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated. Holidays: 13.5 holidays (including 3 floating) for most employees. Safety officers and dispatchers receive approximately 5% holiday pay in addition to their base pay in lieu of paid holidays off. Sick Leave: 15 days per year. Maximum accruals apply. Health Plan: Comprehensive medical and dental plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are also eligible to participate. Vision Plan: MES Vision Plan offered which offers exams, frames and lenses on a 12-24-24 basis. The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to FULL-TIME employees only. Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Any regular employee is eligible for up to a total of three (3) hours of counseling sessions within any six (6) month period per County employee. Up to a maximum of six (6) sessions per calendar year are allowed per family Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Two other VOLUNTARY life insurance plans available, including AD&D. Disability Insurance: General, Confidential and Management groups participate in the State Disability Insurance. Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees. Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply. Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit. All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS. New Safety employees are covered by the safety full formula 2.7% at 57. Safety employees contribute 9% of the employee contribution. Safety employees do not participate in Social Security. Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances. Additionaly, employees can enroll into a pre-tax cafeteria plan and flexible spending accounts including Unreimbursed Medical ($2500) and Dependent Care ($5000). Health, Dental and Vision Insurance Retirement Formula Local MISC 2% @ 62 for New PERS Members Social Security (non-safety) Vacation Based on Continued Years of Service Sick Leave 15 Days Annually Floating Holiday 457 Deferred Compensation Credit Union Flexible Spending Account Employee Assistance Program Group Life Insurance Additional Optional Life Insurances & AD&D Tuition Reimbursement 01 I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed. Yes 02 Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses. Yes No 03 Do you possess at least a Bachelor's in biology, chemistry, physics, environmental science, or a closely related field? Please attach a copy of your transcript. Failure to do so will result in automatic disqualification. Yes No 04 How many years of experience do you have performing a variety of environmental inspections? Three or more years Two to less than three years Less than two years None 05 Do you possess a valid Environmental Health registration issued by the State Department of Health Services? If yes, please attach proof. Failure to do so will result in automatic disqualification. Yes No 06 Are you currently certified as an Environmental Health Specialist Trainee? If so, please attach proof and/or a copy of the letter from the CDPH. Yes No 07 Do you have the ability to obtain a valid Environmental Health registration issued by the State Department of Health Services within eighteen months of initial employment with the County? Yes No Required Question Closing Date/Time: Continuous
Nov 30, 2023
Full Time
Description THIS POSTING MAY CLOSE AT ANY TIME I Under supervision, to assist with and learn to conduct sanitary inspections and investigations in the enforcement of Federal, State, County, and local environmental health, safety, and hazardous materials laws, rules, regulations, and standards; and to do related work as required. II/III Under general direction, to conduct sanitary inspections and investigations in the enforcement of Federal, State, County, and local environmental health, safety, and hazardous materials laws, rules, regulations, and standards; and to do related work as required. DISTINGUISHING CHARACTERISTICS I This is the entry and first working level Specialist class. Incumbents assist Registered Environmental Health Specialists and learn environmental health inspection and enforcement. Incumbents are expected to attain State Registration within 18 months of initial employment. After attaining registration and meeting the experience requirements, they are eligible for promotion to Environmental Health Specialist II. This class is distinguished from Environmental Health Specialist II in that incumbents are working in a training and learning capacity. II This is the fully experienced journey level Specialist class. Incumbents in this class are Registered Environmental Health Specialists and conduct investigations in a broad range of Environmental Health areas on an independent basis. Incumbents in this class are expected to serve in a stand-by capacity for dealing with hazardous materials emergencies. III This is the advanced journey level and lead class in the Environmental Specialist class series. Incumbents in this class are Registered Environmental Health Specialists and conduct investigations in a broad range of Environmental Health areas on an independent basis. Incumbents in this class are expected to serve in a stand-by capacity for dealing with hazardous materials emergencies. REPORTS TO I/II State of California Environmental Health Specialist. III Public Health Officer, or designee CLASSIFICATIONS SUPERVISED I/II This is not a supervisory class. III This is a lead position and may supervise technical and support staff TYPICAL PHYSICAL REQUIREMENTS Sit for extended periods; frequently stand and walk; crawl through various areas on hands and knees; stand, walk or crouch on narrow and slippery surfaces; climb ladders, stairs, and scaffolding; ability to lift and move objects weighing up to 25 lbs; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX; use of combustible gas meter, chlorine and PH spectrophotometer, and other applicable environmental monitoring and sampling devices. TYPICAL WORKING CONDITIONS Work is usually performed in office, outdoor, and driving environments; some work is performed in varying temperatures and humidity; exposure to high levels of noise; some exposure to dust; exposure to hazardous waste and materials; continuous contact with other staff and the public. Example of Duties (The following is used as a partial description and is not restrictive as to duties required.) I Assists with inspections to secure compliance with Federal, State and local sanitation laws and regulations governing food handling establishments, sewage disposal systems, substandard housing, land use, swimming pools, recreational health facilities, water supply systems, solid waste management, public nuisances, toxic/hazardous waste materials, zoning, underground storage tanks, and other areas; recommends changes and provides instruction for deficiency and violation corrections; advises food handlers and restaurant operators on correct sanitation methods; assists with special investigations of public complaints; assists with investigation of animal bites and establishes animal quarantine; assists with sanitation surveys and conferences with local officials on sanitation problems; assists with investigations of insect nuisances or infestations; works with solid waste issues and problems, including illegal garbage dumping; makes inspections of public and private recreational facilities and swimming pools; assists with a variety of health and safety compliance inspections; inspects facilities to minimize future health threats; takes water, sewage, soil, and waste samples, interpreting data; interprets environmental health laws and regulations for the public; reviews plans for new subdivisions, conducting on-site inspections to ensure suitable water and sewage facilities; reviews and recommends changes in building plans to comply with Environmental Health regulations and standards; assists with on-site evaluations of sewage disposal systems; assists with studies and evaluates information regarding underground storage tanks and other hazardous materials storage, treatment, disposal, reduction, and reuse; completes reports of findings; assists with initiation of non-compliance legal actions, filing criminal complaints in court, or scheduling an administrative hearing, as appropriate; makes abatement recommendations for environmental health problems; learns to issue permits for wells, food handing establishments, septic systems, and hazardous and medical waste facilities; assists with development of technical reports; prepares correspondence regarding a variety of issues. II Conducts inspections to secure compliance with Federal, State and local sanitation laws and regulations governing food handling establishments, sewage disposal systems, substandard housing, land use, swimming pools, recreational health facilities, water supply systems, solid waste management, public nuisances, toxic/hazardous waste materials, zoning, underground storage tanks, and other areas; recommends changes and provides instruction for deficiency and violation corrections; advises food handlers and restaurant operators on correct sanitation methods; conducts special investigations in response to public complaints; conducts investigation of animal bites and establishes animal quarantine; conducts sanitation surveys and confers with local officials on sanitation problems; conducts investigations of insect nuisances or infestations; works with solid waste issues and problems, including illegal garbage dumping; makes inspections of public and private recreational facilities and swimming pools; makes housing inspections to determine health and safety compliance with appropriate laws and standards; inspects facilities to minimize future health threats; takes water, sewage, soil, and waste samples, interpreting data; interprets environmental health laws and regulations for the public; reviews plans for new subdivisions, conducting on-site inspections to ensure suitable water and sewage facilities; reviews and recommends changes in building plans to comply with Environmental Health regulations and standards; conducts on-site evaluations of sewage disposal systems; conducts studies and evaluates information regarding underground storage tanks and other hazardous materials storage, treatment, disposal, reduction, and reuse; completes reports of findings; initiates non-compliance legal actions, filing criminal complaints in court, or scheduling an administrative hearing, as appropriate; develops abatement recommendations for environmental health problems; issues permits for wells, food handing establishments, septic systems, and hazardous and medical waste facilities; develops and writes technical reports; prepares correspondence regarding a variety of issues; testifies in court as an expert witness. III Conducts inspections to secure compliance with Federal, State and local sanitation laws and regulations governing food handling establishments, sewage disposal systems, substandard housing, land use, swimming pools, recreational health facilities, water supply systems, solid waste management, public nuisances, toxic/hazardous waste materials, zoning, underground storage tanks, and other areas; Recommends changes and provides instruction for deficiency and violation corrections; advises food handlers and restaurant operators on correct sanitation methods; Conducts special investigations in response to public complaints; Conducts investigation of animal bites and establishes animal q;uarantine; Conducts sanitation surveys and confers with local officials on sanitation problems; conducts investigations of insect nuisances or infestations; Works with solid waste issues and problems, including illegal garbage dumping; Makes inspections of public and private recreational facilities and swimming pools; Makes housing inspections to determine health and safety compliance with appropriate laws and standards; Inspects facilities to minimize future health threats; Takes water, sewage, soil, and waste samples, interpreting data; interprets environmental health laws and regulations for the public; Reviews plans for new subdivisions, conducting on-site inspections to ensure suitable water and sewage facilities; Reviews and recommends changes in building plans to comply with Environmental Health regulations and standards; Conducts on-site evaluations of sewage disposal systems; Participates in the development of policies, procedures, regulations and ordinances related to an area of specialization; Investigates complaints and evaluates effectiveness of program operations; Determines problem areas, collects and analyzes data and recommends systemic solutions. Serves as subject matter resource to other professional staff providing specialized knowledge and recommending solutions to complex problems that are consistent with program goals; May review and comment on impact of proposed ordinances, legislation and regulations. Provides technical program information and policy interpretations for the public business and professional representative and other agency staff; Represents the department on program matters at meetings, commissions, committees, boards and public hearings. Coordinates inspections, special studies and permit reviews with pertinent staff and officials from separate jurisdictions, districts, state and federal agencies. Prepares written reports, memoranda and correspondence; As directed, drafts and finalizes specialty program manuals, grant applications, procedures, and forms. Prepares and presents in-service and public education programs for business and civic groups, professional staff and civic officials. As directed, may assign, review and coordinate the work of Specialist level staff including monitoring timely completion of workload, answering technical and procedural questions, reviewing work methods and products, and training employees. Other duties as assigned Minimum Qualifications Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: I Some previous experience performing or assisting with environmental investigations and inspections is highly desirable. Education equivalent to graduation from a four-year college or university with a major in biology, chemistry, physics, environmental science, or a closely related field. II Two years of experience performing a variety of environmental investigations and inspections. Education equivalent to graduation from a four-year college or university with a major in biology, chemistry, physics, environmental science, or a closely related field. III Three years of experience performing a variety of environmental investigations and inspections. AND Education equivalent to graduation from a four-year college or university with a major in biology, chemistry, physics, environmental science, or a closely related field. Special Requirements: I Possession of, or ability to obtain, an appropriate valid California Driver's License. Ability to obtain a valid Environmental Health registration issued by the State Department of Health Services within eighteen months of initial employment with the County. II/III Possession of, or ability to obtain, an appropriate valid California Driver's License. Possession of a valid Environmental Health registration issued by the State Department of Health Services. Knowledge Of/Ability To Knowledge of: I Chemical, biological, physical, and environmental sciences. Basic principles and practices of environmental health, including inspection, review, compliance, and consultation methods and practices. Basic functions and operations of State and Federal environmental health agencies. Sampling techniques and standards. Computers and software used in environmental inspections and investigations. II Policies and procedures of the Environmental Health Unit and the Public Health Department. Laws, rules, regulations, requirements and procedures governing environmental heath inspection and enforcement. Chemical, biological, physical, and environmental sciences. Principles and practices of environmental health, including inspection, review, compliance, and consultation methods and practices. Functions and operations of State and Federal environmental health agencies. Sampling techniques and standards. Computers and software used in environmental inspections and investigations. III Policies and procedures of the Environmental Health Unit and the Public Health Department. Laws, rules, regulations, requirements and procedures governing environmental heath inspection and enforcement. Chemical, biological, physical, and environmental sciences. Principles and practices of environmental health, including inspection, review, compliance, and consultation methods and practices. Functions and operations of State and Federal environmental health agencies. Sampling techniques and standards. Computers and software used in environmental inspections and investigations. Ability to: I Learn the policies and procedures of the Environmental Health Unit and the Public Health Department. Learn the laws, rules, regulations, requirements and procedures governing environmental heath inspection and enforcement. Assist with and learn to perform a variety of environmental health and hazardous waste investigations, inspections, and enforcement. Collect, analyze, and interpret environmental data, reaching valid conclusions. Read and interpret and apply policies, regulations, and procedures regarding environmental health inspections and compliance. Prepare a variety of technical reports. Perform research and analytical work. Operate a variety of office and technical equipment and computers in the performance of environmental health inspections and investigations. Effectively represent the Environmental Health Unit of the Public Health Department in contacts with the public, other County staff, and other government agencies. Establish and maintain cooperative working relationships. II Perform a variety of environmental health and hazardous waste investigations, inspections, and enforcement. Collect, analyze, and interpret environmental data, reaching valid conclusions. Read and interpret and apply policies, regulations, and procedures regarding environmental health inspections and compliance. Prepare a variety of technical reports. Perform research and analytical work. Operate a variety of office and technical equipment and computers in the performance of environmental health inspections and investigations. Provide instruction, guidance, and consultation on environmental problems. Effectively represent the Environmental Health Unit of the Public Health Department in contacts with the public, other County staff, and other government agencies. Establish and maintain cooperative working relationships. III Perform a variety of environmental health and hazardous waste investigations, inspections, and enforcement. Collect, analyze, and interpret environmental data, reaching valid conclusions. Read and interpret and apply policies, regulations, and procedures regarding environmental health inspections and compliance. Prepare a variety of technical reports. Perform research and analytical work. Operate a variety of office and technical equipment and computers in the performance of environmental health inspections and investigations. Provide instruction, guidance, and consultation on environmental problems. Effectively represent the Environmental Health Unit of the Public Health Department in contacts with the public, other County staff, and other government agencies. Establish and maintain cooperative working relationships. In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath. SAN BENITO COUNTY BENEFITS Employees in regular, full-time positions will be eligible to participate in the following employee benefits: Pay Day: Employees are paid bi-weekly. Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly. Vacation: Based on continued years of service. Maximum accruals may apply depending on the bargaining unit. 5 to 9 years of service = 15 days per year 10 to 14 years of service = 18 days per year 15 + years of service = 20 days per year Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated. Holidays: 13.5 holidays (including 3 floating) for most employees. Safety officers and dispatchers receive approximately 5% holiday pay in addition to their base pay in lieu of paid holidays off. Sick Leave: 15 days per year. Maximum accruals apply. Health Plan: Comprehensive medical and dental plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are also eligible to participate. Vision Plan: MES Vision Plan offered which offers exams, frames and lenses on a 12-24-24 basis. The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to FULL-TIME employees only. Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Any regular employee is eligible for up to a total of three (3) hours of counseling sessions within any six (6) month period per County employee. Up to a maximum of six (6) sessions per calendar year are allowed per family Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Two other VOLUNTARY life insurance plans available, including AD&D. Disability Insurance: General, Confidential and Management groups participate in the State Disability Insurance. Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees. Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply. Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit. All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS. New Safety employees are covered by the safety full formula 2.7% at 57. Safety employees contribute 9% of the employee contribution. Safety employees do not participate in Social Security. Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances. Additionaly, employees can enroll into a pre-tax cafeteria plan and flexible spending accounts including Unreimbursed Medical ($2500) and Dependent Care ($5000). Health, Dental and Vision Insurance Retirement Formula Local MISC 2% @ 62 for New PERS Members Social Security (non-safety) Vacation Based on Continued Years of Service Sick Leave 15 Days Annually Floating Holiday 457 Deferred Compensation Credit Union Flexible Spending Account Employee Assistance Program Group Life Insurance Additional Optional Life Insurances & AD&D Tuition Reimbursement 01 I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed. Yes 02 Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses. Yes No 03 Do you possess at least a Bachelor's in biology, chemistry, physics, environmental science, or a closely related field? Please attach a copy of your transcript. Failure to do so will result in automatic disqualification. Yes No 04 How many years of experience do you have performing a variety of environmental inspections? Three or more years Two to less than three years Less than two years None 05 Do you possess a valid Environmental Health registration issued by the State Department of Health Services? If yes, please attach proof. Failure to do so will result in automatic disqualification. Yes No 06 Are you currently certified as an Environmental Health Specialist Trainee? If so, please attach proof and/or a copy of the letter from the CDPH. Yes No 07 Do you have the ability to obtain a valid Environmental Health registration issued by the State Department of Health Services within eighteen months of initial employment with the County? Yes No Required Question Closing Date/Time: Continuous