Sonoma County, CA
Santa Rosa, California, United States
Position Information The Department of Health Services (DHS) is seeking a highly motivated Department Information Systems Specialist I (DISS I) to join their team! Starting salary up to $49.30/hour ($102,895/year) and a competitive total compensation package!* As a DISS I, you will report to the Department Information Systems Manager within the DHS Administrative Division. You will play a key part in maintaining, upgrading, and troubleshooting our department's information systems and respond to requests for assistance within those systems to optimize user efficiency. Additional responsibilities will include: Providing technical support for hardware, software, and network-related issues Establishing and maintaining DHS internet, intranet, and SharePoint sites Assisting IT Management and System Software Analysts with the maintenance of the Electronic Health Records (EHR) systems Customizing vendor database software Installing, configuring, and maintaining department computer systems and software Collaborating with users to understand and address IT needs Keeping abreast of technological advancements and recommending improvements The ideal candidate will possess: A solid understanding of IT fundamentals and best practices Proficient in troubleshooting hardware and software issues Excellent communication and interpersonal skills The ability to work independently and collaboratively in a team environment Previous experience working in a healthcare setting and with EHR systems is preferred The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Department Information Systems Specialist I position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: One year of experience in developing and maintaining information technology systems in a multi-platform information systems environment. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 12/18/2023 11:59 PM Pacific
Nov 29, 2023
Full Time
Position Information The Department of Health Services (DHS) is seeking a highly motivated Department Information Systems Specialist I (DISS I) to join their team! Starting salary up to $49.30/hour ($102,895/year) and a competitive total compensation package!* As a DISS I, you will report to the Department Information Systems Manager within the DHS Administrative Division. You will play a key part in maintaining, upgrading, and troubleshooting our department's information systems and respond to requests for assistance within those systems to optimize user efficiency. Additional responsibilities will include: Providing technical support for hardware, software, and network-related issues Establishing and maintaining DHS internet, intranet, and SharePoint sites Assisting IT Management and System Software Analysts with the maintenance of the Electronic Health Records (EHR) systems Customizing vendor database software Installing, configuring, and maintaining department computer systems and software Collaborating with users to understand and address IT needs Keeping abreast of technological advancements and recommending improvements The ideal candidate will possess: A solid understanding of IT fundamentals and best practices Proficient in troubleshooting hardware and software issues Excellent communication and interpersonal skills The ability to work independently and collaboratively in a team environment Previous experience working in a healthcare setting and with EHR systems is preferred The Department of Health Services (DHS) DHS is one of the County's largest and most complex departments. DHS consists of the Administration, Behavioral Health, Public Health, and Homelessness Services Divisions and is driven by its mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. These ideas are the basis for how DHS operates and delivers services: Excellence - Strive to create a culture of learning, innovation, and data-driven practices to guide internal operations, improve performance, and build staff expertise Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County Equity - Work to reduce disparities and ensure fairness, compassion, and social justice For more information regarding the department, its programs, services, and partnerships, visit the DHS website . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This recruitment is being conducted to fill a Department Information Systems Specialist I position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND Experience: One year of experience in developing and maintaining information technology systems in a multi-platform information systems environment. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements. Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: BH HR Technician: RR IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 12/18/2023 11:59 PM Pacific
City of Los Angeles
City Of Los Angeles, California, United States
job description The Office of Finance (OOF) has one Information Systems Manager II vacancy available to fill in the Systems Division's LATAX Replacement Section. The Information Systems Manager II assigned to this division is responsible for: Project Management Directs and coordinates activities of the Working Group (Implementation Team) to identify and procure a new system to replace the LATAX system that managers tax and permit activities for the City; Develops a full staffing plan for the pre-planning stage and subsequently the implementation stage of the project; Reviews and releases a request for proposal (RFP) for consultant services that will assist with identifying and evaluating a system that best suits the City's need for tax and permit collection activities; With the consultant's services, releases a request for information (RFI) or RFP for different systems to select on that best accomplishes the City's tax and permit activities; Evaluates and analyzes RFI/RFP responses; Recommends to management the selection of a system based on the RFI/RFP requirements, consultant input, and Working Group input; Ensures that the project remains within budget and works with budget groups (e.g., Finance's Budget division and/or CAO) to identify and correct any budgetary shortfalls or delays in programming funds/making expenditures; Reviews and submits reports to relevant groups about project's progress; and Plans and leads regular meetings with the consultant and Working Group to meet project implementation timeline and launch the new system. Project Coordination/Data Gathering with Relevant Parties Meets with other City staff (e.g., ITA, Controller, CAO), as needed, to gather input about systems functions and design; and Meets with internal department staff with long experience/deep knowledge of the current LATAX system to incorporate new functions for the replacement system. Supervision Supervises four staff; Directs staff activities and assignments to meet/remain on schedule with project implementation timeline; and, Addresses personnel matters as appropriate. REQUIREMENTS 1. Two years of full-time paid supervisory experience in a position at the level of Programmer Analyst V, Systems Programmer III, or Senior Systems Analyst II which provides experience in the analysis, design, implementation, operation or maintenance of computer based information systems, network, and computerized data and/or software; or 2. Currently employed with the City of Los Angeles as a Information Systems Manager. How to apply Submit a City of Los Angeles Departmental Application and resume to financepersonnel@lacity.org by the deadline. Emergency Appointment An emergency appointment is not a regular appointment. It is a temporary appointment which does not require that you successfully compete in the Civil Service examination process. The appointment may not exceed one year and must be terminated immediately when a regular appointment can be made from an eligible list. No emergency appointment can exceed one year. (City Charter Section 1013). For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 12/22/23
Nov 30, 2023
job description The Office of Finance (OOF) has one Information Systems Manager II vacancy available to fill in the Systems Division's LATAX Replacement Section. The Information Systems Manager II assigned to this division is responsible for: Project Management Directs and coordinates activities of the Working Group (Implementation Team) to identify and procure a new system to replace the LATAX system that managers tax and permit activities for the City; Develops a full staffing plan for the pre-planning stage and subsequently the implementation stage of the project; Reviews and releases a request for proposal (RFP) for consultant services that will assist with identifying and evaluating a system that best suits the City's need for tax and permit collection activities; With the consultant's services, releases a request for information (RFI) or RFP for different systems to select on that best accomplishes the City's tax and permit activities; Evaluates and analyzes RFI/RFP responses; Recommends to management the selection of a system based on the RFI/RFP requirements, consultant input, and Working Group input; Ensures that the project remains within budget and works with budget groups (e.g., Finance's Budget division and/or CAO) to identify and correct any budgetary shortfalls or delays in programming funds/making expenditures; Reviews and submits reports to relevant groups about project's progress; and Plans and leads regular meetings with the consultant and Working Group to meet project implementation timeline and launch the new system. Project Coordination/Data Gathering with Relevant Parties Meets with other City staff (e.g., ITA, Controller, CAO), as needed, to gather input about systems functions and design; and Meets with internal department staff with long experience/deep knowledge of the current LATAX system to incorporate new functions for the replacement system. Supervision Supervises four staff; Directs staff activities and assignments to meet/remain on schedule with project implementation timeline; and, Addresses personnel matters as appropriate. REQUIREMENTS 1. Two years of full-time paid supervisory experience in a position at the level of Programmer Analyst V, Systems Programmer III, or Senior Systems Analyst II which provides experience in the analysis, design, implementation, operation or maintenance of computer based information systems, network, and computerized data and/or software; or 2. Currently employed with the City of Los Angeles as a Information Systems Manager. How to apply Submit a City of Los Angeles Departmental Application and resume to financepersonnel@lacity.org by the deadline. Emergency Appointment An emergency appointment is not a regular appointment. It is a temporary appointment which does not require that you successfully compete in the Civil Service examination process. The appointment may not exceed one year and must be terminated immediately when a regular appointment can be made from an eligible list. No emergency appointment can exceed one year. (City Charter Section 1013). For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 12/22/23
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE DEPARTMENT: The Alameda County Probation Department is an essential element of the County's system of public protection and human services. The Department's role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. THE POSITION: Under general direction, to analyze department business system needs, and produce, maintain and update software systems to meet those needs. Information Systems Analysts are responsible for gathering requirements, defining problems and recommending solutions, writing program and database design specifications, modifying existing systems and providing production support for users and their systems. Information Systems Analysts may also prepare instructional material for department staff, act as project manager on projects; and performs related duties as required. DISTINGUISHING FEATURES: This is the fully functioning Systems Analyst classification in the Information Systems class series. Incumbents are competent to work independently in designing, developing, testing, implementing, and maintaining software systems and programs. Activities include analyzing information business requirements, recommending technology solutions, preparing automated system specifications, designing logic flow diagrams, screens, file structures, reports, forms and menus, performing quality assurance testing, and developing system documentation. Information Systems Analysts may supervise journey-level, technical or clerical staff. Information Systems Analyst differs from the Information Systems Specialist - Technical Support Analyst series in that incumbents specialize in, and spend a majority of their time working on, business applications systems analysis, design, and coding, with emphasis on more complex design and development activities; whereas Information Systems Specialists and Technical Support Analysts perform more general system support activities, which may include less complex systems and programming duties requiring less than 50% of their time. Information Systems Analyst is further distinguished from the next higher-level class of Information Systems Manager in that the latter is responsible for all of the data processing activities of a smaller department or for a major data processing section in a larger department. MINIMUM QUALIFICATIONS Education: The equivalent to graduation from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent. AND Experience: The equivalent of two years of full-time experience in planning, developing and administering complex information technology systems and applications. OR II Experience: The equivalent of three years of full time experience in planning, developing and administering multiple, complex information technology systems and applications. Certification: Professional Certification as a Microsoft Certified Solution Developer, Sun Certified Java Programmer, Sun Certified Java Developer or equivalent can be substituted for one year of experience. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Modern computer technology used to plan, develop and administer computers and network systems. • Information technology concepts. • Methodologies for analyzing systems, procedures and workflow. • Office software applications. • Functions and capabilities of database systems. • World Wide Web technology. • Principles of network infrastructure. • Software programming languages such as Visual Studio.NET, Visual C++, C#, Visual Basic, ASP.NET, VB.NET, XML, XSL, ASP, JavaScript, CSS, DHTML, Java / J2EE, JSP, Struts, Oracle, SQL server, IBM WebSphere, BEA WebLogic, Jboss. Specific programming languages may be selectively required for individual positions as needed by the recruiting departments. Ability to: • Function as a system(s) administrator. • Maintain and modify existing office software applications. • Analyze and problem solve. • Make effective decisions. • Plan and organize. • Identify and correct problems with computers and related equipment. • Analyze problems related to database design, system interactions and cross platform issues. • Prepare and maintain documentation, records and logs. • Communicate effectively both orally and in writing. • Interface with users at all levels of the organization. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion TO APPLY: Please contact Lauren Allison at (510) 268-7980 or lallison@acgov.org to apply. You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
Aug 29, 2023
Full Time
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE DEPARTMENT: The Alameda County Probation Department is an essential element of the County's system of public protection and human services. The Department's role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. THE POSITION: Under general direction, to analyze department business system needs, and produce, maintain and update software systems to meet those needs. Information Systems Analysts are responsible for gathering requirements, defining problems and recommending solutions, writing program and database design specifications, modifying existing systems and providing production support for users and their systems. Information Systems Analysts may also prepare instructional material for department staff, act as project manager on projects; and performs related duties as required. DISTINGUISHING FEATURES: This is the fully functioning Systems Analyst classification in the Information Systems class series. Incumbents are competent to work independently in designing, developing, testing, implementing, and maintaining software systems and programs. Activities include analyzing information business requirements, recommending technology solutions, preparing automated system specifications, designing logic flow diagrams, screens, file structures, reports, forms and menus, performing quality assurance testing, and developing system documentation. Information Systems Analysts may supervise journey-level, technical or clerical staff. Information Systems Analyst differs from the Information Systems Specialist - Technical Support Analyst series in that incumbents specialize in, and spend a majority of their time working on, business applications systems analysis, design, and coding, with emphasis on more complex design and development activities; whereas Information Systems Specialists and Technical Support Analysts perform more general system support activities, which may include less complex systems and programming duties requiring less than 50% of their time. Information Systems Analyst is further distinguished from the next higher-level class of Information Systems Manager in that the latter is responsible for all of the data processing activities of a smaller department or for a major data processing section in a larger department. MINIMUM QUALIFICATIONS Education: The equivalent to graduation from an accredited four-year college or university (120 semester units or 180 quarter units) with a major in MIS, Computer Science, Computer Engineering or equivalent. AND Experience: The equivalent of two years of full-time experience in planning, developing and administering complex information technology systems and applications. OR II Experience: The equivalent of three years of full time experience in planning, developing and administering multiple, complex information technology systems and applications. Certification: Professional Certification as a Microsoft Certified Solution Developer, Sun Certified Java Programmer, Sun Certified Java Developer or equivalent can be substituted for one year of experience. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Modern computer technology used to plan, develop and administer computers and network systems. • Information technology concepts. • Methodologies for analyzing systems, procedures and workflow. • Office software applications. • Functions and capabilities of database systems. • World Wide Web technology. • Principles of network infrastructure. • Software programming languages such as Visual Studio.NET, Visual C++, C#, Visual Basic, ASP.NET, VB.NET, XML, XSL, ASP, JavaScript, CSS, DHTML, Java / J2EE, JSP, Struts, Oracle, SQL server, IBM WebSphere, BEA WebLogic, Jboss. Specific programming languages may be selectively required for individual positions as needed by the recruiting departments. Ability to: • Function as a system(s) administrator. • Maintain and modify existing office software applications. • Analyze and problem solve. • Make effective decisions. • Plan and organize. • Identify and correct problems with computers and related equipment. • Analyze problems related to database design, system interactions and cross platform issues. • Prepare and maintain documentation, records and logs. • Communicate effectively both orally and in writing. • Interface with users at all levels of the organization. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion TO APPLY: Please contact Lauren Allison at (510) 268-7980 or lallison@acgov.org to apply. You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: Open Competitive Job Opportunity EXAM NUMBER: PH2565B F IRST DAY OF FILING : Thursday, July 27, 2023, at 8:30 a.m., Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. No out of class experience will be accepted. SPECIAL SALARY INFORMATION: This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. DEFINITION: Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department. CLASSIFICATION STANDARDS: Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review. Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results. Essential Job Functions As a member of Public Health Information Systems (PHIS), provides direction to Program Directors in the areas of IT organizational design, strategic planning, budgeting and personnel requirements in support of the Public Health Lab (PHL). Evaluates departmental and PHL goals and objectives against the capability of PHL IT infrastructure and systems to support those goals, including assisting with evaluation and optimization of PHIS systems to support critical business workflows. Oversees research and special studies to identify, recommend, and implement best practices. Interfaces with the DPH Chief Information Officer and other County Department representatives to develop and implement operation plans to meet the departmental strategic and business plan goals and objectives. Responsible for the strategic and technical evaluation of laboratory information systems (LIS) design and recommends hardware and/or software upgrades and/or implementation projects for new LIS features and interfaces. Prepares proposals for presentation of projects to the IT Executive Committee for approval. Creates and executes implementation and transition plans, working with external vendors and customers, as well as internal department leadership, as needed. Engages the countywide procurement process, if necessary. Establishes a training plan and organizes resources to train relevant PHIS and PHL staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads a team of specialized IT professionals in project completion. Responsible for planning, organizing, managing, training, and evaluating the work of the Information Technology (IT) section at Public Health Laboratory (PHL), which includes highly specialized staff. Complete administrative and technical supervision of section staff. Prepares contracts in conjunction with the Department's Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Meets and negotiates with other County departments to ensure that the needs of PHL are being met, and that business plans are beneficial. Meets with customers to ensure that service delivery options are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure that the best possible solution is agreed upon. Requirements MINIMUM REQUIREMENTS: OPTION I: Graduation from an *accredited college or university with a Bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively responsible**, full-time, paid experience in a centralized Information Technology organization*** performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity****. OPTION II: One (1) year of experience at the level of Los Angeles County class of Information Technology Supervisor , Principal Information Systems Analyst , Principal Application Developer, Principal Operating Systems Analyst , or Principal Network Systems Administrator. OPTION III: Six (6) years of progressively responsible**, full-time, paid experience in a centralized Information Technology organization*** with at least two (2) years functioning in a supervisory capacity****. LICENSE: A valid California Class C Driver License or the ability to utilize alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENTS INFORMATION: You must POSSESS and CLEARLY EXPRESS detailed years of experience performing relevant duties, related to the requirements within your online job application under the "Experience" area . *ACCREDITATION : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. ** Progressively responsible experience is defined as work experience that clearly shows an upward progression in the level of duties and responsibilities from one job to the next. ** * Centralized IT organization in the County of Los Angeles is defined as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit. **** Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management. For full description of class specifications of Los Angeles County classes: Information Technology Supervisor (Item #2598), Principal Information Systems Analyst (Item #2594), Principal Application Developer (Item #2526) , Principal Operating Systems Analyst (Item #2552), or Principal Network Systems Administrator. (Item# 2561), please click the hyperlink on each title OR go to Department of Human Resources website at http://hr.lacounty.gov/ and type in the job title or item number under "FIND JOB DESCRIPTIONS" search box. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE) . (see Employment Information under Accreditation Information) In order to receive credit for any type of college or university coursework and/or degree , such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma , Official Transcript(s) , or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application. Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the transcript from the school's website is NOT considered official and will not be accepted and may result in your application being incomplete and rejected. All documents must be attached to your application at the time of filing, or e-mailed to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission or your application may be rejected. DESIRABLE QUALIFICATIONS: Clinical Laboratory Scientist License issued by the California Department of Public Health. Public Health Microbiology Certificate issued by the California Department of Public Health. Credit will be given to applicants that possess the following desirable qualifications: Experience configuring, installing, implementing, and supporting a Laboratory Information Management System (LIMS) in a clinical or public health laboratory. Experience in evaluating and consulting on current and future Laboratory Information Management System (LIMS) application requirements, and analyzing and designing appropriate technical solutions (e.g. lab instrument interfaces, EMR interfaces). Experience in ensuring IT policies, procedures, and guidelines adhere to laboratory regulatory requirements, e.g. College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA). Management experience making recommendations and taking actions which have a direct effect on multiple offices/programs. Management experience supervising and training staff to support a Laboratory Information Management System (LIMS). Management experience developing and implementing IT policies, procedures, and guidelines. Management experience formulating short-term and long-term IT goals and objectives Additional Information EXAMINATION CONTENT: Once we have determined that you meet one of our Minimum Requirement options, the examination process will consist of an evaluation of education and experience based on application information, desirable qualifications and supplemental questionnaire information submitted at the time of filing weighted 100% . Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the examination (evaluation of education and experience) to be added on the Eligible Register (hiring list). Passing this examination and being added on the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. Complete applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. AVAILABLE SHIFT: Any shift, including evenings, nights, weekends and holidays. SPECIAL INFORMATION APPLICATION AND FILING INFORMATION: Applications must be submitted ONLINE ONLY. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on the County of Los Angeles Job Opportunities Website, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS . Fill out the application and Supplemental Questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED . IMPORTANT NOTES: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
Aug 29, 2023
Full Time
Position/Program Information TYPE OF RECRUITMENT: Open Competitive Job Opportunity EXAM NUMBER: PH2565B F IRST DAY OF FILING : Thursday, July 27, 2023, at 8:30 a.m., Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. No out of class experience will be accepted. SPECIAL SALARY INFORMATION: This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. DEFINITION: Under direction, plans, organizes and directs the activities of a major information systems section or a small division providing services to support achievement of departmental and County mission and objectives. May function as a departmental CIO (Chief Information Officer) in a small County department. CLASSIFICATION STANDARDS: Positions allocable to this class are allocated to a departmental centralized IT organization and are responsible for managing the staff and resources of a small division or large section that provide information technology services for business users. Information Technology Managers are classifications requiring a high degree of professional information technology knowledge as well as a broad range of management skills including organizational design, strategic planning, budgeting and personnel management. This classification differs from Principal level IT positions and IT supervisors in that they report directly to a higher level IT manager or the departmental CIO and have a high degree of responsibility for budget control and review. Incumbents in this series are distinguished from Information Technology Specialists in that their work focus is on effective management and integration of customer, staff and project relationships and results. Essential Job Functions As a member of Public Health Information Systems (PHIS), provides direction to Program Directors in the areas of IT organizational design, strategic planning, budgeting and personnel requirements in support of the Public Health Lab (PHL). Evaluates departmental and PHL goals and objectives against the capability of PHL IT infrastructure and systems to support those goals, including assisting with evaluation and optimization of PHIS systems to support critical business workflows. Oversees research and special studies to identify, recommend, and implement best practices. Interfaces with the DPH Chief Information Officer and other County Department representatives to develop and implement operation plans to meet the departmental strategic and business plan goals and objectives. Responsible for the strategic and technical evaluation of laboratory information systems (LIS) design and recommends hardware and/or software upgrades and/or implementation projects for new LIS features and interfaces. Prepares proposals for presentation of projects to the IT Executive Committee for approval. Creates and executes implementation and transition plans, working with external vendors and customers, as well as internal department leadership, as needed. Engages the countywide procurement process, if necessary. Establishes a training plan and organizes resources to train relevant PHIS and PHL staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads a team of specialized IT professionals in project completion. Responsible for planning, organizing, managing, training, and evaluating the work of the Information Technology (IT) section at Public Health Laboratory (PHL), which includes highly specialized staff. Complete administrative and technical supervision of section staff. Prepares contracts in conjunction with the Department's Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Meets and negotiates with other County departments to ensure that the needs of PHL are being met, and that business plans are beneficial. Meets with customers to ensure that service delivery options are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure that the best possible solution is agreed upon. Requirements MINIMUM REQUIREMENTS: OPTION I: Graduation from an *accredited college or university with a Bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively responsible**, full-time, paid experience in a centralized Information Technology organization*** performing information systems analysis and design, application development, network administration or operating systems analysis; one (1) year must have been in a supervisory capacity****. OPTION II: One (1) year of experience at the level of Los Angeles County class of Information Technology Supervisor , Principal Information Systems Analyst , Principal Application Developer, Principal Operating Systems Analyst , or Principal Network Systems Administrator. OPTION III: Six (6) years of progressively responsible**, full-time, paid experience in a centralized Information Technology organization*** with at least two (2) years functioning in a supervisory capacity****. LICENSE: A valid California Class C Driver License or the ability to utilize alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENTS INFORMATION: You must POSSESS and CLEARLY EXPRESS detailed years of experience performing relevant duties, related to the requirements within your online job application under the "Experience" area . *ACCREDITATION : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. ** Progressively responsible experience is defined as work experience that clearly shows an upward progression in the level of duties and responsibilities from one job to the next. ** * Centralized IT organization in the County of Los Angeles is defined as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit. **** Supervisory Capacity is defined as responsibility for planning, assigning and reviewing the work of staff, evaluating employee performance, participating in interviewing and selecting new staff, and performance management. For full description of class specifications of Los Angeles County classes: Information Technology Supervisor (Item #2598), Principal Information Systems Analyst (Item #2594), Principal Application Developer (Item #2526) , Principal Operating Systems Analyst (Item #2552), or Principal Network Systems Administrator. (Item# 2561), please click the hyperlink on each title OR go to Department of Human Resources website at http://hr.lacounty.gov/ and type in the job title or item number under "FIND JOB DESCRIPTIONS" search box. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE) . (see Employment Information under Accreditation Information) In order to receive credit for any type of college or university coursework and/or degree , such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma , Official Transcript(s) , or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application. Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the transcript from the school's website is NOT considered official and will not be accepted and may result in your application being incomplete and rejected. All documents must be attached to your application at the time of filing, or e-mailed to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission or your application may be rejected. DESIRABLE QUALIFICATIONS: Clinical Laboratory Scientist License issued by the California Department of Public Health. Public Health Microbiology Certificate issued by the California Department of Public Health. Credit will be given to applicants that possess the following desirable qualifications: Experience configuring, installing, implementing, and supporting a Laboratory Information Management System (LIMS) in a clinical or public health laboratory. Experience in evaluating and consulting on current and future Laboratory Information Management System (LIMS) application requirements, and analyzing and designing appropriate technical solutions (e.g. lab instrument interfaces, EMR interfaces). Experience in ensuring IT policies, procedures, and guidelines adhere to laboratory regulatory requirements, e.g. College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA). Management experience making recommendations and taking actions which have a direct effect on multiple offices/programs. Management experience supervising and training staff to support a Laboratory Information Management System (LIMS). Management experience developing and implementing IT policies, procedures, and guidelines. Management experience formulating short-term and long-term IT goals and objectives Additional Information EXAMINATION CONTENT: Once we have determined that you meet one of our Minimum Requirement options, the examination process will consist of an evaluation of education and experience based on application information, desirable qualifications and supplemental questionnaire information submitted at the time of filing weighted 100% . Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the examination (evaluation of education and experience) to be added on the Eligible Register (hiring list). Passing this examination and being added on the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. Complete applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. AVAILABLE SHIFT: Any shift, including evenings, nights, weekends and holidays. SPECIAL INFORMATION APPLICATION AND FILING INFORMATION: Applications must be submitted ONLINE ONLY. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on the County of Los Angeles Job Opportunities Website, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. The acceptance of your application depends on whether you have clearly shown that you meet the REQUIREMENTS . Fill out the application and Supplemental Questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED . IMPORTANT NOTES: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER PH2594E TYPE OF RECRUITMENT : Open Competitive Job Opportunity FIRST DATE OF FILING: Friday, July 21, 2023, at 8:30 A.M. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. No out-of-class experience will be accepted. DEFINITION: Performs highly specialized and complex information systems analysis and design tasks, and provides technical leadership in IT strategic planning, business automation planning, business process improvement and application development. Acts as a lead or technical consultant for complex systems development projects and may supervise lower level Information Systems Analysts and other technical staff. CLASSIFICATION STANDARDS: This is the principal-level in the Information Systems Analyst series and generally reports to an Information Technology manager. Positions require the application of significant technical knowledge and analytical skills necessary to design or develop information systems solutions in complex problem areas. Incumbents understand and are able to apply advanced principles, concepts, and methods of application analysis and design. Incumbents work on one or more major systems, which are characterized by their critical nature, size, application, or technical complexity. Incumbents play a lead role in defining requirements for or designing application functionality and performance characteristics. Principal information systems analysts may provide technical direction for a project or application, or a portion or module of a very large and complex project or application, and may lead a team of analysts, developers, other technical staff, and subject matter experts engaged in all phases of the system development lifecycle. Information Systems Analysts are distinguished from Application Developers in that incumbents focus on the analysis, design, testing and systems implementation tasks and do not perform programming duties as an essential job function. They are distinguished from Senior Information Systems Analyst by the incumbents serving as technical experts involving information systems design along with project lead or supervisory responsibilities. Essential Job Functions As a member of Public Health Information Systems (PHIS), provides information technology leadership and expertise to establish, maintain and enhance technology, including the Laboratory Information Management System (LIMS), within the Public Health Laboratory (PHL). Supervises and provides technical direction to a team of Information Technology staff involved with maintenance, testing, client/user support, systems implementation, and interfaces for the Laboratory Information Management System. Serves as a Laboratory Information Management System subject matter expert and is responsible for analysis of new systems, system planning and implementation. Designs project plans and assigns and guides relevant staff to project completion within established timelines. Leads, participates in the work and supervise a team of Information Systems Analysts and other technical staff engaged in the development, implementation or maintenance of highly complex systems as needed. Develops systems specifications, through requirements gathering, research, analysis and direct contact with business units, subject matter experts, system users and technical staff, and hardware/software vendors for specialized and complex applications using relevant tools and techniques for systems development. Conducts analysis and planning to revise and update the department's long-range information system plans, business automation plans and IT strategic plans. Solves the more complex application problems. Develops contract solicitation documents such as requests for proposals (RFPs), requests for quotes (RFQs), requests for information (RFIs), statements of work (SOWs) etc. Monitors vendor performance to ensure contract deliverables meet requirements, resolves problems, prepares reports, and reviews/approves vendor payments. Acts as technical consultant to a project manager, department management, and/or user management regarding one or more major system or maintenance analysis and design efforts. Represents the department at interdepartmental meetings and serve on Countywide information technology committees and work groups as needed. Performs consulting services to customers on new initiatives. Serves as the system manager for a complex application system, controlling system configuration such as data dictionaries, configuration options, and release cycles; regression test development planning and managing the release of new or updated application modules; analyzing, planning, documenting and championing changes to business processes; planning training, and having authority for change management at the application level as needed. Performs analysis and manage reporting for project portfolio management and/or application portfolio management and serve as a project management methodology consultant as part of a project management office (PMO) as needed. Coordinates and works with vendors to develop and implement solutions to specific problems or to meet specific objectives. Keeps abreast of emerging information technology trends including new hardware and software and reviews the application of new technology with customers and department management. Oversees the development and maintenance of technical documentation for enterprise or complex systems. Performs analysis and manage reporting of IT performance metrics. Serves as a project manager for applications of significant budget and duration, and/or manages multiple projects for smaller applications, guiding all activities in the systems development life cycle, from business requirements gathering to post-implementation activities. Prepares detailed project plans and assign activities to team members from multiple disciplines, and monitor and report status. Develops, implements and supports project management, systems analysis, software development and systems implementation tools, techniques and methodologies. Establishes quality assurance procedures. Supervises lower level technical staff. Requirements MINIMUM REQUIREMENTS: Option I: Graduation from an accredited* college with a Bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively more responsible, full-time, experience in a centralized Information Technology organization** performing information systems analysis and design for complex systems. Option II: Two (2) years of experience, within the last three years at the level of the Los Angeles County class of Senior Information Systems Analyst.*** Option III: Five (5) years of progressively responsible, full-time, experience in a centralized Information Technology organization** performing information systems analysis and design for complex systems. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcript(s), or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE). See Employment Information under Accreditation Information . ** Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit. ***Experience at the level of Senior Information Systems Analyst in the County of Los Angeles is defined as: performing specialized information systems analysis and providing expertise in one or more areas of systems analysis. May act as a team leader or coordinator. DESIRABLE QUALIFICATIONS: Clinical Laboratory Scientist License issued by the California Department of Public Health Public Health Microbiology Certificate issued by the California Department of Public Health Credit will be given to applicants that possess the following desirable qualifications: Professional**** technical experience implementing, configuring, and supporting a Laboratory Information Management System (LIMS) **** Professional experience is defined as work experience gained in a professional occupation or classification subsequent to receiving a bachelor’s degree or its equivalent. Experience in evaluating and consulting on current and future Laboratory Information Management System (LIMS) requirements, and analyzing and designing appropriate technical solutions Experience in ensuring IT policies, procedures, and guidelines adhere to laboratory regulatory requirements, e.g. College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA). Additional Information Examination Content: Once we have determined that you meet one of the options described above, our examination process will consist of an ev aluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire at the time of filing weighted 100% . Applicants must meet the requirements described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. Eligibility Information: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. Vacancy Information: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. Available Shift: Any shift, including evenings, nights, weekends and holidays. _______________________________________________________________ Application and Filing Information How to Apply: Applications must be filed ONLINE ONLY . Applications submitted by U.S. mail, fax, or in person will NOT be accepted. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or sent to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUM REQUIREMENTS. Fill out the application and Supplemental Questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED . Important Notes: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE. Computer and Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org/reopening . Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. Do Not Share User ID and Password: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Employer: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2594E California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Aug 29, 2023
Full Time
Position/Program Information EXAM NUMBER PH2594E TYPE OF RECRUITMENT : Open Competitive Job Opportunity FIRST DATE OF FILING: Friday, July 21, 2023, at 8:30 A.M. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. No out-of-class experience will be accepted. DEFINITION: Performs highly specialized and complex information systems analysis and design tasks, and provides technical leadership in IT strategic planning, business automation planning, business process improvement and application development. Acts as a lead or technical consultant for complex systems development projects and may supervise lower level Information Systems Analysts and other technical staff. CLASSIFICATION STANDARDS: This is the principal-level in the Information Systems Analyst series and generally reports to an Information Technology manager. Positions require the application of significant technical knowledge and analytical skills necessary to design or develop information systems solutions in complex problem areas. Incumbents understand and are able to apply advanced principles, concepts, and methods of application analysis and design. Incumbents work on one or more major systems, which are characterized by their critical nature, size, application, or technical complexity. Incumbents play a lead role in defining requirements for or designing application functionality and performance characteristics. Principal information systems analysts may provide technical direction for a project or application, or a portion or module of a very large and complex project or application, and may lead a team of analysts, developers, other technical staff, and subject matter experts engaged in all phases of the system development lifecycle. Information Systems Analysts are distinguished from Application Developers in that incumbents focus on the analysis, design, testing and systems implementation tasks and do not perform programming duties as an essential job function. They are distinguished from Senior Information Systems Analyst by the incumbents serving as technical experts involving information systems design along with project lead or supervisory responsibilities. Essential Job Functions As a member of Public Health Information Systems (PHIS), provides information technology leadership and expertise to establish, maintain and enhance technology, including the Laboratory Information Management System (LIMS), within the Public Health Laboratory (PHL). Supervises and provides technical direction to a team of Information Technology staff involved with maintenance, testing, client/user support, systems implementation, and interfaces for the Laboratory Information Management System. Serves as a Laboratory Information Management System subject matter expert and is responsible for analysis of new systems, system planning and implementation. Designs project plans and assigns and guides relevant staff to project completion within established timelines. Leads, participates in the work and supervise a team of Information Systems Analysts and other technical staff engaged in the development, implementation or maintenance of highly complex systems as needed. Develops systems specifications, through requirements gathering, research, analysis and direct contact with business units, subject matter experts, system users and technical staff, and hardware/software vendors for specialized and complex applications using relevant tools and techniques for systems development. Conducts analysis and planning to revise and update the department's long-range information system plans, business automation plans and IT strategic plans. Solves the more complex application problems. Develops contract solicitation documents such as requests for proposals (RFPs), requests for quotes (RFQs), requests for information (RFIs), statements of work (SOWs) etc. Monitors vendor performance to ensure contract deliverables meet requirements, resolves problems, prepares reports, and reviews/approves vendor payments. Acts as technical consultant to a project manager, department management, and/or user management regarding one or more major system or maintenance analysis and design efforts. Represents the department at interdepartmental meetings and serve on Countywide information technology committees and work groups as needed. Performs consulting services to customers on new initiatives. Serves as the system manager for a complex application system, controlling system configuration such as data dictionaries, configuration options, and release cycles; regression test development planning and managing the release of new or updated application modules; analyzing, planning, documenting and championing changes to business processes; planning training, and having authority for change management at the application level as needed. Performs analysis and manage reporting for project portfolio management and/or application portfolio management and serve as a project management methodology consultant as part of a project management office (PMO) as needed. Coordinates and works with vendors to develop and implement solutions to specific problems or to meet specific objectives. Keeps abreast of emerging information technology trends including new hardware and software and reviews the application of new technology with customers and department management. Oversees the development and maintenance of technical documentation for enterprise or complex systems. Performs analysis and manage reporting of IT performance metrics. Serves as a project manager for applications of significant budget and duration, and/or manages multiple projects for smaller applications, guiding all activities in the systems development life cycle, from business requirements gathering to post-implementation activities. Prepares detailed project plans and assign activities to team members from multiple disciplines, and monitor and report status. Develops, implements and supports project management, systems analysis, software development and systems implementation tools, techniques and methodologies. Establishes quality assurance procedures. Supervises lower level technical staff. Requirements MINIMUM REQUIREMENTS: Option I: Graduation from an accredited* college with a Bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of progressively more responsible, full-time, experience in a centralized Information Technology organization** performing information systems analysis and design for complex systems. Option II: Two (2) years of experience, within the last three years at the level of the Los Angeles County class of Senior Information Systems Analyst.*** Option III: Five (5) years of progressively responsible, full-time, experience in a centralized Information Technology organization** performing information systems analysis and design for complex systems. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcript(s), or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE). See Employment Information under Accreditation Information . ** Centralized IT organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official (or at Sheriff Department, the coordinated executive command structure) for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit. ***Experience at the level of Senior Information Systems Analyst in the County of Los Angeles is defined as: performing specialized information systems analysis and providing expertise in one or more areas of systems analysis. May act as a team leader or coordinator. DESIRABLE QUALIFICATIONS: Clinical Laboratory Scientist License issued by the California Department of Public Health Public Health Microbiology Certificate issued by the California Department of Public Health Credit will be given to applicants that possess the following desirable qualifications: Professional**** technical experience implementing, configuring, and supporting a Laboratory Information Management System (LIMS) **** Professional experience is defined as work experience gained in a professional occupation or classification subsequent to receiving a bachelor’s degree or its equivalent. Experience in evaluating and consulting on current and future Laboratory Information Management System (LIMS) requirements, and analyzing and designing appropriate technical solutions Experience in ensuring IT policies, procedures, and guidelines adhere to laboratory regulatory requirements, e.g. College of American Pathologists (CAP), Clinical Laboratory Improvement Amendments (CLIA). Additional Information Examination Content: Once we have determined that you meet one of the options described above, our examination process will consist of an ev aluation of education and experience based upon application information, desirable qualifications, and supplemental questionnaire at the time of filing weighted 100% . Applicants must meet the requirements described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. Eligibility Information: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. Vacancy Information: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. Available Shift: Any shift, including evenings, nights, weekends and holidays. _______________________________________________________________ Application and Filing Information How to Apply: Applications must be filed ONLINE ONLY . Applications submitted by U.S. mail, fax, or in person will NOT be accepted. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or sent to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. The acceptance of your application depends on whether you have clearly shown that you meet the MINIMUM REQUIREMENTS. Fill out the application and Supplemental Questionnaire accurately and completely to receive full credit for any relevant education and/or job experience you include. In the space provided on the application for education, include names and addresses of schools attended, dates attended, degree(s) received, and degree major. For each job held, give the name and address of your employer, your job/position title, start and end dates, the number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED . Important Notes: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE. Computer and Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org/reopening . Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. Do Not Share User ID and Password: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. Anti-Racism, Diversity, and Inclusion (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Employer: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2594E California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
The Napa Valley Internationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Discover the difference you can make: Come work with us at Napa County - YouTube Napa County as an Employer As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position This recruitment is being conducted to fill one full-time vacancy which may be filled at the Information System Specialist II or Senior Information Systems Specialist level depending on qualifications, in the Information Technology Services Department for the Data Governance Team. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. About the Department of Information Technology Services: Napa County Information Technology Services (ITS) is a branch of the County Executive Office that provides technology services and solutions to all 18 County departments, as well as a range of technology services to five special districts within the County. Each of these functional areas and special districts provide their unique services to the Napa County community and ITS plays a strategic role in fulfilling technology needs in support of these varying businesses. About the Position The position will be working as a data warehouse architect and technical resource as the County implements and enhances its master data management system. The position will be responsible for the identification, mapping, ingestion, transformation, engineering, and publishing of source data sets from County systems through the master data management system. The ideal candidate will have experience in the architecture of an MDM system and Data Warehouse. Information Systems Specialist II: Working under general supervision, the Data Warehouse Analyst is responsible for using their knowledge of data processing software and business development strategies to provide sound business decisions to County leadership. Data warehouse analysts are involved in all aspects of data warehouse development and in the design and development of business solutions. The duties for this position include; collaborate with other data professionals to extract data, design and development of Extract-Transform-Load (ETL) processes for data warehouses, implementation and maintenance of an MDM solution. Senior Information Systems Specialist: Serve as a resource to staff; provide coordination and lead supervision to an assigned unit which may include assigning, scheduling, and prioritizing work; provide training to less experienced staff; assist assigned staff with difficult or unusual work problems; assist the Information Systems Supervisor and/or Manager in project planning and monitoring, including appraising the effectiveness of the projects and making recommendations on operational policies and procedures; may participate in performance evaluation ratings and employee selection; be responsible for a specialized assignment in the Information Technology Services; may serve in the absence of the Information Systems Supervisors; may attend meeting and conferences. Position Requirements: Information Systems Specialist II ($47.80/hour - $57.24/hour) To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation. Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License. Senior Information Systems Specialist ($53.45/hour - $ 64.05/hour) To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Experience: Three years of programming and/or systems experience in governmental or business operation. Education: Equivalent to graduation from college with major course work in data processing, computer science, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position The Recruitment Process 1. Application Review: Applications will be accepted online on a continuous basis until the vacancy is filled. Applications will be screened for minimum qualifications on a continuous, flow-basis. 2. Supplemental Question Scoring : Applications that meet the minimum qualifications will then have supplemental questions reviewed, will be scored by subject matter experts, on a continuous, flow basis. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. 3. Oral Panel Exam: The most qualified applicants will be invited to the Oral Panel Exam on a continuous basis. Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year . The Human Resources Department reserves the right to change the recruitment process at any time. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.
Oct 31, 2023
Full Time
The Napa Valley Internationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Discover the difference you can make: Come work with us at Napa County - YouTube Napa County as an Employer As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position This recruitment is being conducted to fill one full-time vacancy which may be filled at the Information System Specialist II or Senior Information Systems Specialist level depending on qualifications, in the Information Technology Services Department for the Data Governance Team. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. About the Department of Information Technology Services: Napa County Information Technology Services (ITS) is a branch of the County Executive Office that provides technology services and solutions to all 18 County departments, as well as a range of technology services to five special districts within the County. Each of these functional areas and special districts provide their unique services to the Napa County community and ITS plays a strategic role in fulfilling technology needs in support of these varying businesses. About the Position The position will be working as a data warehouse architect and technical resource as the County implements and enhances its master data management system. The position will be responsible for the identification, mapping, ingestion, transformation, engineering, and publishing of source data sets from County systems through the master data management system. The ideal candidate will have experience in the architecture of an MDM system and Data Warehouse. Information Systems Specialist II: Working under general supervision, the Data Warehouse Analyst is responsible for using their knowledge of data processing software and business development strategies to provide sound business decisions to County leadership. Data warehouse analysts are involved in all aspects of data warehouse development and in the design and development of business solutions. The duties for this position include; collaborate with other data professionals to extract data, design and development of Extract-Transform-Load (ETL) processes for data warehouses, implementation and maintenance of an MDM solution. Senior Information Systems Specialist: Serve as a resource to staff; provide coordination and lead supervision to an assigned unit which may include assigning, scheduling, and prioritizing work; provide training to less experienced staff; assist assigned staff with difficult or unusual work problems; assist the Information Systems Supervisor and/or Manager in project planning and monitoring, including appraising the effectiveness of the projects and making recommendations on operational policies and procedures; may participate in performance evaluation ratings and employee selection; be responsible for a specialized assignment in the Information Technology Services; may serve in the absence of the Information Systems Supervisors; may attend meeting and conferences. Position Requirements: Information Systems Specialist II ($47.80/hour - $57.24/hour) To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation. Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License. Senior Information Systems Specialist ($53.45/hour - $ 64.05/hour) To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities. A desirable combination is: Experience: Three years of programming and/or systems experience in governmental or business operation. Education: Equivalent to graduation from college with major course work in data processing, computer science, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position The Recruitment Process 1. Application Review: Applications will be accepted online on a continuous basis until the vacancy is filled. Applications will be screened for minimum qualifications on a continuous, flow-basis. 2. Supplemental Question Scoring : Applications that meet the minimum qualifications will then have supplemental questions reviewed, will be scored by subject matter experts, on a continuous, flow basis. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. 3. Oral Panel Exam: The most qualified applicants will be invited to the Oral Panel Exam on a continuous basis. Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year . The Human Resources Department reserves the right to change the recruitment process at any time. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.
City of Costa Mesa, CA
Costa Mesa, California, United States
Description Under administrative direction, the Information Technology Manager plans, organizes, manages, directs, and coordinates the activities of infrastructure, security, data center operation, and applications/application development teams for the Information Technology Department or manages and coordinates the planning, implementation and evaluation phases of the project management process for information technology projects; coordinates requests with other departments; provides highly responsible and complex staff assistance to the Information Technology Director; and performs other work as required. This is one of two Information Technology Managers. This Information Technology Manager will lead and oversee the City’s complex and critical IT projects and focus on project delivery, portfolio and project management, business process redesign and Request for Proposals (RFPs). Position offers an exciting opportunity to influence technological advancements, optimize project management processes, and contribute to overall grown and success of the City. QUALIFICATIONS : Equivalent to graduation from a four-year college or university with major coursework in Computer Science, Information Systems, Information Technology, Business Administration, or a closely related field. A Master’s degree is desirable. Five (5) or more years of progressively responsible experience in information technology project management with a track record of successfully delivering complex IT projects on time and within budget. Prior experience with information technology project management for a public agency is highly desirable. An equivalent combination of education and relevant experience that provides the desired knowledge, skills and abilities to successfully perform essential functions may also be considered. The annual salary for the Information Technology Manager is up to $191,700 DOQ. The City offers an attractive benefits package, including CalPERS retirement. Please click on the below link for more information regarding this position and to view the recruitment brochure: Information Technology Manager This position is open until filled. The first review date is Friday, November 17, 2023. To apply for this exciting career opportunity, please send a compelling cover letter and your detailed resume electronically to: apply@bobhallandassociates.com . Application materials will be screened in relation to the criteria described in this brochure. Candidates deemed to be the most highly qualified will be invited to participate in the selection process. Please contact Bob Hall at (714) 309-9104 should you have any questions regarding this position or the recruitment process. Please refer to the job flyer for benefits information. Closing Date/Time: Continuous
Oct 14, 2023
Full Time
Description Under administrative direction, the Information Technology Manager plans, organizes, manages, directs, and coordinates the activities of infrastructure, security, data center operation, and applications/application development teams for the Information Technology Department or manages and coordinates the planning, implementation and evaluation phases of the project management process for information technology projects; coordinates requests with other departments; provides highly responsible and complex staff assistance to the Information Technology Director; and performs other work as required. This is one of two Information Technology Managers. This Information Technology Manager will lead and oversee the City’s complex and critical IT projects and focus on project delivery, portfolio and project management, business process redesign and Request for Proposals (RFPs). Position offers an exciting opportunity to influence technological advancements, optimize project management processes, and contribute to overall grown and success of the City. QUALIFICATIONS : Equivalent to graduation from a four-year college or university with major coursework in Computer Science, Information Systems, Information Technology, Business Administration, or a closely related field. A Master’s degree is desirable. Five (5) or more years of progressively responsible experience in information technology project management with a track record of successfully delivering complex IT projects on time and within budget. Prior experience with information technology project management for a public agency is highly desirable. An equivalent combination of education and relevant experience that provides the desired knowledge, skills and abilities to successfully perform essential functions may also be considered. The annual salary for the Information Technology Manager is up to $191,700 DOQ. The City offers an attractive benefits package, including CalPERS retirement. Please click on the below link for more information regarding this position and to view the recruitment brochure: Information Technology Manager This position is open until filled. The first review date is Friday, November 17, 2023. To apply for this exciting career opportunity, please send a compelling cover letter and your detailed resume electronically to: apply@bobhallandassociates.com . Application materials will be screened in relation to the criteria described in this brochure. Candidates deemed to be the most highly qualified will be invited to participate in the selection process. Please contact Bob Hall at (714) 309-9104 should you have any questions regarding this position or the recruitment process. Please refer to the job flyer for benefits information. Closing Date/Time: Continuous
Requirements MOS Code: 14N1Y (Air Force), 15C (Army), IS (Coast Guard), 0261 (Marine Corps), 9620 (Navy) Education and Experience : An accredited Bachelor's degree or higher in Management Information Systems, Computer Science, Geography, Geographic Information Systems, Planning or a related field and two (2) years of experience using GIS systems for engineering drafting, surveying, cartography, or photogrammetry. Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent issued by another state required at time of appointment. Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under direction, develop and maintain computer based Geographic Information System (GIS), assess user needs, develop database applications and provide technical support. Typical Duties Enter Develop and maintain computerized databases of multi-layered maps and related spatial data. Involves: Maintain standards for symbology, code use, dimensioning, labeling, layering and other features to assure standardization between drawings. Operate workstation to perform map digitizing and geographic record data entry. Translate metes and bounds into digitized drawings and legal descriptions. Import and transform maps, drawings, and databases. Review and correct errors in data. Assess user needs and develop database applications to support demographic, land use, municipal, emergency services, physical or similar projects. Involves: Determine nature, extent, sources and purposes of data to be depicted. Integrate user needs with GIS capabilities to propose solution including alternate modes of presentation, and develop templates, screens, macros and other similar graphical interfaces. Perform map overlay, buffering and other spatial analysis functions, and generate thematic maps, graphs, statistical reports and similar records. Provide technical database and operational support. Involves: Schedule and coordinate user system access and activities. Train users in operation of workstation and software. Analyze information processing needs and recommend acquisition, upgrade of system hardware and software to system steering committee. Develop interface between system hardware and software, and resolve operational problems and computer system failures. Supervise subordinate personnel during projects or in the absence of GIS Manager or Administrator. Involves: Participate in planning, assigning and reviewing work. Assist with training and development activities and enforcement of personnel rules and regulations, standards of conduct and work attendance, and safe working practices. Perform miscellaneous related duties such as GIS administrative support, as required. General Information For a complete job specification, click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: 12/5/2023 11:59 PM Mountain
Dec 01, 2023
Full Time
Requirements MOS Code: 14N1Y (Air Force), 15C (Army), IS (Coast Guard), 0261 (Marine Corps), 9620 (Navy) Education and Experience : An accredited Bachelor's degree or higher in Management Information Systems, Computer Science, Geography, Geographic Information Systems, Planning or a related field and two (2) years of experience using GIS systems for engineering drafting, surveying, cartography, or photogrammetry. Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent issued by another state required at time of appointment. Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) finger-print based background check within the first six months from hire and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and termination from employment: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. General Purpose Under direction, develop and maintain computer based Geographic Information System (GIS), assess user needs, develop database applications and provide technical support. Typical Duties Enter Develop and maintain computerized databases of multi-layered maps and related spatial data. Involves: Maintain standards for symbology, code use, dimensioning, labeling, layering and other features to assure standardization between drawings. Operate workstation to perform map digitizing and geographic record data entry. Translate metes and bounds into digitized drawings and legal descriptions. Import and transform maps, drawings, and databases. Review and correct errors in data. Assess user needs and develop database applications to support demographic, land use, municipal, emergency services, physical or similar projects. Involves: Determine nature, extent, sources and purposes of data to be depicted. Integrate user needs with GIS capabilities to propose solution including alternate modes of presentation, and develop templates, screens, macros and other similar graphical interfaces. Perform map overlay, buffering and other spatial analysis functions, and generate thematic maps, graphs, statistical reports and similar records. Provide technical database and operational support. Involves: Schedule and coordinate user system access and activities. Train users in operation of workstation and software. Analyze information processing needs and recommend acquisition, upgrade of system hardware and software to system steering committee. Develop interface between system hardware and software, and resolve operational problems and computer system failures. Supervise subordinate personnel during projects or in the absence of GIS Manager or Administrator. Involves: Participate in planning, assigning and reviewing work. Assist with training and development activities and enforcement of personnel rules and regulations, standards of conduct and work attendance, and safe working practices. Perform miscellaneous related duties such as GIS administrative support, as required. General Information For a complete job specification, click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement Closing Date/Time: 12/5/2023 11:59 PM Mountain
City of Concord, CA
Concord, California, United States
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Information Technology Manager - Infrastructure The Information Technology Department of the City of Concord is seeking a seasoned IT professional as its new Information Technology Manager assigned to Infrastructure. The Information Technology Department: The City of Concord’s Information Technology Department implements and maintains secure, reliable, and customer-oriented information technology solutions in support of staff and residents. We are a team of fourteen dedicated City of Concord employees and six full-time contractors that deliver excellent customer service, build partnerships, and manage a comprehensive set of IT initiatives to accomplish organizational goals. What you will be doing in this role: The Information Technology Manager for Infrastructure is responsible for directing the development and maintenance of systems, operations, projects, services and hardware; and serves as the principal information technology advisor to other departments. While maintaining the City's infrastructure is the focus of this position, the Infrastructure IT Manager also works closely with the other IT Divisions to ensure alignment with overall City IT objectives and assist in project planning, citywide training, and Department budgeting. This strong collaborative team has the trust and backing of City staff and is tasked with implementing advanced technologies that foster innovation, increase efficiencies and build new capabilities. We are looking for someone who: Is passionate about Information Technology and is ready to decisively lead a dedicated team of IT professionals in the critical support of IT Infrastructure Has excellent oral and written communication skills and can effectively coordinate with stakeholders and third party vendors. Has the ability to stay abreast of technological changes and best practices, making recommendations for changes or improvements to systems. Can analyze data, apply technical knowledge, identify problems, calculate risks and determine solutions. Can work skillfully with policies, procedures, and protocols across organizational levels and boundaries. Displays honesty, adherence to principals, and personal accountability. Embraces, promotes, and is guided by the City’s Mission, Vision and Values . What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 15 days per year, 12 days of sick leave per year, 11 paid holidays per year, plus 80 hours of administrative leave per year available upon completion of probation Generous tuition reimbursement program 401(k) and 457 deferred compensation plans, including an employer paid contribution of 3% plus $2000 annually Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life insurance in the amount of twice the annual salary (up to $400,000 max) and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources Option for alternative work schedules, based on prior approval *Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org. The community: Nestled in the foothills of Mt. Diablo, Concord is a major East Bay community located 29 miles east of San Francisco and 58 miles north of San Jose. With a population of almost 130,000 residents occupying an area of 31 square miles, Concord is the largest city in Contra Costa County. The City’s central location offers easy access to the entire Bay Area including Oakland, San Francisco, and the Silicon Valley. Concord has much to offer; its local lifestyle reflects a careful blending of the City’s early California heritage, along with modern planned development. It is a harmonious community of quiet neighborhoods, an excellent park system, convenient shopping centers, large preserves of open space, a state-of-the-art hospital, and a wide variety of restaurants. Additionally, diverse public and private educational opportunities for students of all ages are available in Concord. Concord residents enjoy a Mediterranean climate with warm, dry summers and mild winters. The ideal weather and natural beauty of Concord make the area ideal for visitors and locals seeking active outdoor activities. In Concord, where “Families Come First,” one is never far from a park or an open green space for active play or just relaxing. Todos Santos Plaza, the heart of downtown Concord, features a year-round Farmer’s Market, several seasonal and community celebrations, as well as serving as a wonderful outdoor space for all to enjoy. SELECTION PROCESS 1. Submit a completed City of Concord employment application and the required supplemental question responses online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest desired qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the interview process and are unavailable, we regret that we will not be able to reschedule you. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar. Background Investigation: All appointments to this position are subject to polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation: Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested. Examples of duties include, but are not limited to Participates in strategic leadership in anticipating and developing appropriate and innovative responses to future needs and challenges regarding the City's information technology function through business value/benefits realization and management.Provides assistance to elected officials, City Manager and all departments in meeting their information needs.Plans, directs and manages the activities of the information technology department in one of the following divisional assignment positions: Infrastructure Manager - supporting the City's computer infrastructure; Public Safety and Major Projects Manager - supporting Public Safety IT and major IT projects for the City; or Customer Service Manager - supporting the City's computer system service.Develops and manages the annual operating and capital information service budgets and reviews continuously for cost cutting and avoidance opportunities.Participates in the development and implementation of Information Technology policies, standards, practices and security measures.Plans, manages and controls staffing requirements.Ensures the development, success and accountability of all internal and external staff through formal outcome and performance based management. Implements professional development pathways for assigned staff to ensure knowledge and skills are kept current with advancing technology.Maintains knowledge of developments in the area of systems and technology to assure the new developments in technology field, best practices, industry standards and security are considered and incorporated into current and future systems where applicable.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other duties as required. In addition to the above duties, the INFRASTRUCTURE MANAGER also does the following Manages a staff of technicians and project managers tasked with updating the City's data center(s) infrastructure through Outcome and Performance Based Management (Balanced Score Card).Manages, tracks and reports the computer infrastructure's Total Cost of Ownership (TCO).Provides daily direction and mentoring to team members and technical leaders.Provides ongoing technical and leadership expertise in supporting the City's data centers' growth and scalability requirements through industry benchmarking and tracking.Manages the data center's power and capacity, planning, security administration, lights-out operations, equipment inventory, enterprise applications, desktop applications, network, telecommunications and radio systems, emergency response, outsource management, equipment end of life process, standard operations procedure documentation, backup and physical security.Selects and manages high-level vendors; develops and administers vendor contracts.Adopts global standards for information technology and Engineering data center(s) including asset life-cycle management (hardware, software, and information assets).Provides security/regulatory requirements tracking & compliance management.Formal Service Level Agreement (SLA) and Operating Level Agreement (OLA) performance management for internal and external customers.Acts as the departmental liaison to the City's Engineering and Facilities staff.Manages technical projects involving computer infrastructure.Manages full-time and contract staff in this area. Qualifications Knowledge, Skills and Abilities Knowledge of principles of organization, management, systems analysis, budgeting and supervision; concepts and applications of electronic data processing; principles of contract law, public purchasing, research and cost analysis; principles of public relations; principles of training, employee evaluation and employee relations within a public agency unionized environment. Ability to recognize future avenues of information service development and conceptualize appropriate plans and responses; evaluate policies, procedures and problems, and develop and implement, through subordinate managers, operating changes to achieve objectives; coordinate personnel management activities and resolve immediate and long-range problems; communicate clearly and effectively both orally and in writing; conduct meetings utilizing consensus building techniques; make effective presentations. Education: Possession of a Bachelor's degree in computer science, business administration, public administration or a closely related field. Experience: Seven (7) years of related progressively responsible professional and managerial experience in information technology. Other A valid California Driver's License and a satisfactory driving record are conditions of initial and continued employment. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 1/8/2024 11:59 AM Pacific
Dec 01, 2023
Full Time
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Information Technology Manager - Infrastructure The Information Technology Department of the City of Concord is seeking a seasoned IT professional as its new Information Technology Manager assigned to Infrastructure. The Information Technology Department: The City of Concord’s Information Technology Department implements and maintains secure, reliable, and customer-oriented information technology solutions in support of staff and residents. We are a team of fourteen dedicated City of Concord employees and six full-time contractors that deliver excellent customer service, build partnerships, and manage a comprehensive set of IT initiatives to accomplish organizational goals. What you will be doing in this role: The Information Technology Manager for Infrastructure is responsible for directing the development and maintenance of systems, operations, projects, services and hardware; and serves as the principal information technology advisor to other departments. While maintaining the City's infrastructure is the focus of this position, the Infrastructure IT Manager also works closely with the other IT Divisions to ensure alignment with overall City IT objectives and assist in project planning, citywide training, and Department budgeting. This strong collaborative team has the trust and backing of City staff and is tasked with implementing advanced technologies that foster innovation, increase efficiencies and build new capabilities. We are looking for someone who: Is passionate about Information Technology and is ready to decisively lead a dedicated team of IT professionals in the critical support of IT Infrastructure Has excellent oral and written communication skills and can effectively coordinate with stakeholders and third party vendors. Has the ability to stay abreast of technological changes and best practices, making recommendations for changes or improvements to systems. Can analyze data, apply technical knowledge, identify problems, calculate risks and determine solutions. Can work skillfully with policies, procedures, and protocols across organizational levels and boundaries. Displays honesty, adherence to principals, and personal accountability. Embraces, promotes, and is guided by the City’s Mission, Vision and Values . What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 15 days per year, 12 days of sick leave per year, 11 paid holidays per year, plus 80 hours of administrative leave per year available upon completion of probation Generous tuition reimbursement program 401(k) and 457 deferred compensation plans, including an employer paid contribution of 3% plus $2000 annually Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life insurance in the amount of twice the annual salary (up to $400,000 max) and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources Option for alternative work schedules, based on prior approval *Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org. The community: Nestled in the foothills of Mt. Diablo, Concord is a major East Bay community located 29 miles east of San Francisco and 58 miles north of San Jose. With a population of almost 130,000 residents occupying an area of 31 square miles, Concord is the largest city in Contra Costa County. The City’s central location offers easy access to the entire Bay Area including Oakland, San Francisco, and the Silicon Valley. Concord has much to offer; its local lifestyle reflects a careful blending of the City’s early California heritage, along with modern planned development. It is a harmonious community of quiet neighborhoods, an excellent park system, convenient shopping centers, large preserves of open space, a state-of-the-art hospital, and a wide variety of restaurants. Additionally, diverse public and private educational opportunities for students of all ages are available in Concord. Concord residents enjoy a Mediterranean climate with warm, dry summers and mild winters. The ideal weather and natural beauty of Concord make the area ideal for visitors and locals seeking active outdoor activities. In Concord, where “Families Come First,” one is never far from a park or an open green space for active play or just relaxing. Todos Santos Plaza, the heart of downtown Concord, features a year-round Farmer’s Market, several seasonal and community celebrations, as well as serving as a wonderful outdoor space for all to enjoy. SELECTION PROCESS 1. Submit a completed City of Concord employment application and the required supplemental question responses online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest desired qualifications for the position will be invited to participate in a panel interview. If you are selected to participate in the interview process and are unavailable, we regret that we will not be able to reschedule you. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar. Background Investigation: All appointments to this position are subject to polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation: Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested. Examples of duties include, but are not limited to Participates in strategic leadership in anticipating and developing appropriate and innovative responses to future needs and challenges regarding the City's information technology function through business value/benefits realization and management.Provides assistance to elected officials, City Manager and all departments in meeting their information needs.Plans, directs and manages the activities of the information technology department in one of the following divisional assignment positions: Infrastructure Manager - supporting the City's computer infrastructure; Public Safety and Major Projects Manager - supporting Public Safety IT and major IT projects for the City; or Customer Service Manager - supporting the City's computer system service.Develops and manages the annual operating and capital information service budgets and reviews continuously for cost cutting and avoidance opportunities.Participates in the development and implementation of Information Technology policies, standards, practices and security measures.Plans, manages and controls staffing requirements.Ensures the development, success and accountability of all internal and external staff through formal outcome and performance based management. Implements professional development pathways for assigned staff to ensure knowledge and skills are kept current with advancing technology.Maintains knowledge of developments in the area of systems and technology to assure the new developments in technology field, best practices, industry standards and security are considered and incorporated into current and future systems where applicable.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other duties as required. In addition to the above duties, the INFRASTRUCTURE MANAGER also does the following Manages a staff of technicians and project managers tasked with updating the City's data center(s) infrastructure through Outcome and Performance Based Management (Balanced Score Card).Manages, tracks and reports the computer infrastructure's Total Cost of Ownership (TCO).Provides daily direction and mentoring to team members and technical leaders.Provides ongoing technical and leadership expertise in supporting the City's data centers' growth and scalability requirements through industry benchmarking and tracking.Manages the data center's power and capacity, planning, security administration, lights-out operations, equipment inventory, enterprise applications, desktop applications, network, telecommunications and radio systems, emergency response, outsource management, equipment end of life process, standard operations procedure documentation, backup and physical security.Selects and manages high-level vendors; develops and administers vendor contracts.Adopts global standards for information technology and Engineering data center(s) including asset life-cycle management (hardware, software, and information assets).Provides security/regulatory requirements tracking & compliance management.Formal Service Level Agreement (SLA) and Operating Level Agreement (OLA) performance management for internal and external customers.Acts as the departmental liaison to the City's Engineering and Facilities staff.Manages technical projects involving computer infrastructure.Manages full-time and contract staff in this area. Qualifications Knowledge, Skills and Abilities Knowledge of principles of organization, management, systems analysis, budgeting and supervision; concepts and applications of electronic data processing; principles of contract law, public purchasing, research and cost analysis; principles of public relations; principles of training, employee evaluation and employee relations within a public agency unionized environment. Ability to recognize future avenues of information service development and conceptualize appropriate plans and responses; evaluate policies, procedures and problems, and develop and implement, through subordinate managers, operating changes to achieve objectives; coordinate personnel management activities and resolve immediate and long-range problems; communicate clearly and effectively both orally and in writing; conduct meetings utilizing consensus building techniques; make effective presentations. Education: Possession of a Bachelor's degree in computer science, business administration, public administration or a closely related field. Experience: Seven (7) years of related progressively responsible professional and managerial experience in information technology. Other A valid California Driver's License and a satisfactory driving record are conditions of initial and continued employment. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 1/8/2024 11:59 AM Pacific
City of Port Angeles, Washington
Port Angeles, Washington, USA
Information Technology Manager
City of Port Angeles, Washington
Salary : $106,631 - $127,432 DOQ (Pay range effective 1/1/2024)
Port Angeles, Washington, is located on the northern edge of the Olympic Peninsula along the shore of the Strait of Juan de Fuca. With a population of just over 20,000, Port Angeles is abundant in cultural events, including festivals, art, music, outdoor recreation, and sporting events. Port Angeles and the surrounding region offer incomparable recreation opportunities for year-round activities. Close by are hot springs, numerous rivers, beaches, and parks, the Olympic National Park, and the Olympic Discovery Trail, which is one of the longest trail systems in the U.S. Port Angeles is a tourist destination and international gateway via ferry to Victoria, British Columbia, Canada.
The City of Port Angeles provides a wide array of municipal services, including police, fire, public works, parks, utilities, and planning, as well as regional services, such as water, sewer, emergency dispatch and solid waste to surrounding communities. Under the direction of the Assistant City Manager, the Information Technology Manager plans, coordinates, and directs the daily operations and administrative functions of the Information Technology Department. This position advises the Assistant City Manager and department directors on information technology planning and implementation. The leadership nature of this position is to be onsite and available for staff, customers and to attend internal meetings. Core functions of this position include planning and coordinating all operational and administrative activities of the IT Department and ensuring that the department provides quality and timely customer service effectively and efficiently to the information technology users of the city. This position will prioritize responsive customer service through the creation of predictable timing and expectations in all IT Department projects and service requests.
Education: A bachelor’s degree in computer science or related field. A master’s degree is preferred. Experience: A minimum of five (5) years of increasingly responsible experience in the analysis, design, implementation, programming, and support of computer systems, with at least two (2) years of supervisory experience is required. Candidates should be familiar with and/or proficient in domain services and the current Microsoft operating system, as well as Windows, OS400, VM, and Linux platforms. Any combination of education and experience may be considered.
For a complete position profile, full job description and to apply online, visit Prothman at https://www.prothman.com/ and click on "Open Recruitments". For questions, call 206-368-0050. The City of Port Angeles is an Equal Opportunity Employer. Apply by December 8, 2023 (first review, open until filled).
Nov 13, 2023
Full Time
Information Technology Manager
City of Port Angeles, Washington
Salary : $106,631 - $127,432 DOQ (Pay range effective 1/1/2024)
Port Angeles, Washington, is located on the northern edge of the Olympic Peninsula along the shore of the Strait of Juan de Fuca. With a population of just over 20,000, Port Angeles is abundant in cultural events, including festivals, art, music, outdoor recreation, and sporting events. Port Angeles and the surrounding region offer incomparable recreation opportunities for year-round activities. Close by are hot springs, numerous rivers, beaches, and parks, the Olympic National Park, and the Olympic Discovery Trail, which is one of the longest trail systems in the U.S. Port Angeles is a tourist destination and international gateway via ferry to Victoria, British Columbia, Canada.
The City of Port Angeles provides a wide array of municipal services, including police, fire, public works, parks, utilities, and planning, as well as regional services, such as water, sewer, emergency dispatch and solid waste to surrounding communities. Under the direction of the Assistant City Manager, the Information Technology Manager plans, coordinates, and directs the daily operations and administrative functions of the Information Technology Department. This position advises the Assistant City Manager and department directors on information technology planning and implementation. The leadership nature of this position is to be onsite and available for staff, customers and to attend internal meetings. Core functions of this position include planning and coordinating all operational and administrative activities of the IT Department and ensuring that the department provides quality and timely customer service effectively and efficiently to the information technology users of the city. This position will prioritize responsive customer service through the creation of predictable timing and expectations in all IT Department projects and service requests.
Education: A bachelor’s degree in computer science or related field. A master’s degree is preferred. Experience: A minimum of five (5) years of increasingly responsible experience in the analysis, design, implementation, programming, and support of computer systems, with at least two (2) years of supervisory experience is required. Candidates should be familiar with and/or proficient in domain services and the current Microsoft operating system, as well as Windows, OS400, VM, and Linux platforms. Any combination of education and experience may be considered.
For a complete position profile, full job description and to apply online, visit Prothman at https://www.prothman.com/ and click on "Open Recruitments". For questions, call 206-368-0050. The City of Port Angeles is an Equal Opportunity Employer. Apply by December 8, 2023 (first review, open until filled).
Sonoma County, CA
Santa Rosa, California, United States
Position Information Take Your IT Career to the Next Level! The County of Sonoma Human Services Department (HSD) seeks a dynamic professional to become their next Human Services Service Desk Manager! Starting Salary up to $ 74.07 /hour* ( $ 154,592 /year) plus a competitive total compensation package! The Human Services Service Desk Manager supervises the daily activities of six service desk support staff ensuring timely and professional delivery of technical support services for an organization of 1,000 users and over 2,000 computing nodes. The IT service desk is responsible for providing support for computers, enterprise software, network, and related hardware peripheral issues throughout the Human Services Department. Additional duties include: Planning, organizing, and directing the work of service desk support staff Scheduling shift coverages and periodically reviewing staff work for quality and timely completion of assigned duties Administering and managing the IT Service Management (ITSM) system, ensuring service requests are assigned equally and efficiently, tracking and reporting software and hardware tickets, and making changes to the ITSM system due to operational changes and/or workflow improvements Training service desk staff on areas of responsibility, new technology, and support procedures Ensuring service desk staff provide consistent, high-quality, and professional services Proactively identifying process improvement opportunities, including end-user training tools and documentation Monitoring service desk activities and responding to inquiries Assisting with technical troubleshooting and diagnosing, and providing solutions to complex problems The ideal candidate will have a proven record of leadership and supervision, preferably in an IT service desk environment, have proficiency in the Microsoft ecosystem and operating environment, have detailed knowledge of PC hardware and networking components and troubleshooting, and possess: Experience with enterprise endpoint hardware systems including Dell desktop and laptop computers Knowledge of ITIL and ITSM frameworks Service desk and contact management systems experience (ACD), including Cisco phones and Contact Center Extensive experience managing Microsoft hosted services, 365, and Azure Experience with Virtual Desktop Systems including VMware Horizon and MS Azure and d evice management solutions including MS Intune and WDS/MD Enterprise cyber security systems experience, including Windows Defender Security Operations Center and Security Information and Event Management (SEIM) best practices Computer networking knowledge, including switching, routing, DNS, DHCP, and physical cable infrastructure Experience with Microsoft SaaS, including Exchange, Azure Active Directory, SharePoint, Teams, and OneDrive Strong communication and interpersonal skills, with the ability to effectively listen and communicate information in a clear and concise manner The ability to work quickly and effectively in a fast-paced environment About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a Human Services Service Desk Manager. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field; and Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management. Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training. Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 12/18/2023 11:59 PM Pacific
Dec 01, 2023
Full Time
Position Information Take Your IT Career to the Next Level! The County of Sonoma Human Services Department (HSD) seeks a dynamic professional to become their next Human Services Service Desk Manager! Starting Salary up to $ 74.07 /hour* ( $ 154,592 /year) plus a competitive total compensation package! The Human Services Service Desk Manager supervises the daily activities of six service desk support staff ensuring timely and professional delivery of technical support services for an organization of 1,000 users and over 2,000 computing nodes. The IT service desk is responsible for providing support for computers, enterprise software, network, and related hardware peripheral issues throughout the Human Services Department. Additional duties include: Planning, organizing, and directing the work of service desk support staff Scheduling shift coverages and periodically reviewing staff work for quality and timely completion of assigned duties Administering and managing the IT Service Management (ITSM) system, ensuring service requests are assigned equally and efficiently, tracking and reporting software and hardware tickets, and making changes to the ITSM system due to operational changes and/or workflow improvements Training service desk staff on areas of responsibility, new technology, and support procedures Ensuring service desk staff provide consistent, high-quality, and professional services Proactively identifying process improvement opportunities, including end-user training tools and documentation Monitoring service desk activities and responding to inquiries Assisting with technical troubleshooting and diagnosing, and providing solutions to complex problems The ideal candidate will have a proven record of leadership and supervision, preferably in an IT service desk environment, have proficiency in the Microsoft ecosystem and operating environment, have detailed knowledge of PC hardware and networking components and troubleshooting, and possess: Experience with enterprise endpoint hardware systems including Dell desktop and laptop computers Knowledge of ITIL and ITSM frameworks Service desk and contact management systems experience (ACD), including Cisco phones and Contact Center Extensive experience managing Microsoft hosted services, 365, and Azure Experience with Virtual Desktop Systems including VMware Horizon and MS Azure and d evice management solutions including MS Intune and WDS/MD Enterprise cyber security systems experience, including Windows Defender Security Operations Center and Security Information and Event Management (SEIM) best practices Computer networking knowledge, including switching, routing, DNS, DHCP, and physical cable infrastructure Experience with Microsoft SaaS, including Exchange, Azure Active Directory, SharePoint, Teams, and OneDrive Strong communication and interpersonal skills, with the ability to effectively listen and communicate information in a clear and concise manner The ability to work quickly and effectively in a fast-paced environment About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory . This recruitment is being conducted to fill a Human Services Service Desk Manager. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for this position is Department Information Systems Manager. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include: Education: The equivalent to graduation from a four-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related field; and Experience: Four years of progressively responsible experience planning, developing and administering multiple, complex, information technology systems and applications, including one year of supervisory or lead responsibility for defining, planning and implementing automated information systems License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: IT policy and planning concepts, methods, and practices; customer service protocols; capabilities and limitations of various computer systems, including mainframe and personal computer based systems, LANs and WANs; the principles of information systems analysis and design especially related to multi-platform and networked applications; information system security technologies; general principles of office automation; various operating systems and related software used in operating departments; current and emerging technology principles, principles and techniques of project management. Working knowledge of: principles of computer programming in languages required to support the applications and systems utilized in the operating department; principles of data retrieval and reporting; requirements and methods of procurement, contract negotiation and preparation; cost benefit analysis methods; principles and practices of personnel management, employee supervision, and training. Ability to: develop strategic information technology plans; plan, organize, prioritize and delegate work; respond to changing needs and balance competing priorities; develop cost estimates and manage project costs; apply goals and objectives in responding to user requests related to the support, maintenance, and/or upgrade of computer information systems; train and develop staff; establish staff performance standards and evaluate performance; analyze information, develop alternative solutions, project consequences and implement solutions; establish metrics and associated systems performance measurement tools; formulate and modify policies and procedures; remain knowledgeable on the current technologies available; prepare and present reports, proposals, and other information; establish and maintain effective working relationships with department staff, other information systems staff, other agencies, and vendors or contractors; understand, interpret, and apply rules, regulations, ordinances and legislation related to operations; communicate effectively orally and in writing. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: MANAGEMENT* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County paid premium contribution. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 12/18/2023 11:59 PM Pacific
Solano County, CA
Fairfield, California, United States
Introduction Enjoy great benefits, job security and contribute to your community at Solano County! Department of Information Technology The Department of Information Technology (DoIT) at Solano County provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for a cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other government organizations and business partners. Find out more about the Department of Information Technology by clicking on the following link: Department of Information Technology THE POSITION Information Technology Analyst IV (Data Engineer) As an Information Technology Analyst IV (Data Engineer) you will apply advanced levels of specialized and technical analytical skills and knowledge while serving as team leader/project manager for designated major systems. You will perform the most difficult tasks within the Information Technology Analyst series, including providing advanced technical support to system users. You will provide lead direction to software development, network/systems administration, service desk, or security and database systems, other Information Technology Analysts, and/or consultants on assigned systems design, or infrastructure and maintenance projects. Supervision will be from our Information Technology Analyst (Principal) as well as our Information Technology Manager. You may also receive functional direction from the Assistant Director and/or Chief Information Officer. The Data Management Team! As an Information Technology Analyst IV (Data Engineer), you will be a prominent member of our Data Management team supporting the Central IT Department of the County of Solano, two (2) data centers, and eighteen (18) departments with over 3,000 employees across multiple industries, ultimately providing service to over 447,643 constituents. As a member of our Data Management Team, you will primarily support our Health and Social Services Department which includes Public Health, Social and Behavioral Health Services, and has the highest demand for data use and reporting requirements. You will profile and use data sources to build a data model to generate clean and accurate data for report writers and data users across the County. You will also work with data users to identify and anticipate reporting and data needs, extract data from the source systems, profile and load it into a model, and generate reports and analytics. Education and Experience Requirements Education Equivalent to an Associate’s degree, preferably in information technology, or a closely related field. Experience Depending upon assignment, five (5) years of experience performing progressively responsible software development, or infrastructure management duties and functions. Note : A Bachelor’s degree from an accredited college or university, preferably in information technology, management information systems may be substituted for two years of experience. Note: Additional experience may substitute on a year for year basis for the educational requirement. Please click on the following link to access the job description: Information Technology Analyst IV The Ideal Candidate The ideal candidate is an excellent communicator; they are collaborative, motivating, entrepreneurial, and comfortable working autonomously. They will form meaningful partnerships within the Department and with stakeholders throughout the County. Our ideal candidate embraces change and looks for opportunities for improvement. They enjoy examining data, visualizing, and creating a story, and can project practical applications for the data in multiple scenarios. Desired Advanced Knowledge and Experience Modern Data warehouse Azure Data Lake Azure Synapse Data Modeling with Kimball Methodology Facts and Dimensions ETL, SSIS, Data Factory SQL, Python, R, SA Power BI DevOps Purview Dynamics CRM Desired Certifications Azure Data Engineering Azure Solution Architect DAMA certified (CDMP) Power BI Data Analyst BENEFITS/ WHAT'S IN IT FOR YOU? Benefits Summary Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holiday(s) per year. Vacation is accrued at approximately ten (10) days per year. Sick leave accrues at approximately 12 days per year. Effective July 1 of each year, 80 hours of administrative leave is granted. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 15, 20, 25, 30 and 35 years. Please click on the following link to access the benefits summary: Benefits Summary Learning and Development Culture Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: Tuition Reimbursement Program Annual Education Fair County Mentoring Program Leadership Academy Supervisory Trainings Skill Development Trainings Self-paced learning opportunities SELECTION PROCESS 12/01/2023 - Deadline to submit application along with educational documents. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please click on "Apply Online" at the bottom of this posting. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by fax to (707) 784-3424, or by email to recruitment@solanocounty.com and are due by the application review date. Be sure to include the recruitment title (Information Technology Analyst IV) and the recruitment number (23-364060-07) in your email or fax. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS EDUCATION DOCUMENTS MAY BE REQUIRED All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying date, degree and area of specialization conferred) by the application submittal deadline. Candidates who fail to submit their transcripts by the application submittal deadline will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Information Technology Analyst IV) and the recruitment number (23-364060-07) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE The Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1. I understand that I must fill out all sections of this application thoroughly and completely. In addition, I understand that stating "see resume" in any areas of this application will be considered an incomplete application. Yes No 2. How many years of full-time experience do you have performing progressively responsible software development or infrastructure management duties and functions? No experience Less than 1 year 2 to 3 years 4 to 5 years 6+ years 3. What is the highest level of education you have completed? High School Diploma Associate Degree Bachelor's Degree Master's Degree 4. How many years of experience do you have working with cloud platforms (Azure, AWS, etc.)? No experience 1-2 years 3-5 years 6+ years 5. How many years of experience do you have working with data platform management systems (Microsoft, Informatica, Redshift, Snowflake)? No experience 1-2 years 3-5 years 6+ years 6. How many years of experience do you have working with Electronic Health Record Systems (Avatar, NextGen, Epic)? No experience 1-2 years 3-5 years 6+ years 7. How many years of experience do you have working with Content Management Systems (Hyland, Documentum)? No experience 1-2 years 3-5 years 6+ years 8. How many years of experience do you have working with Statistical/Data analytics tools (R, Python, SAS)? No experience 1-2 years 3-5 years 6+ years 9. How many years of experience do you have working with CRM Systems (Dynamics365, Saleforce)? No experience 1-2 years 3-5 years 6+ years 10. How many years of experience do you have working with advanced Report and BI Development (Power BI, SQL, Crystal Reports, Tableau, Qlik)? No experience 1-2 years 3-5 years 6+ years 11. How many years of experience do you have with IT Project Management? No experience 1-2 years 3-5 years 6+ years 12. How many years of experience do you have with Data Governance? No experience 1-2 years 3-5 years 6+ years 13. How many years of experience do you have with Data Warehousing? No experience 1-2 years 3-5 years 6+ years 14. How many years of experience do you have with Reference and Master Data? No experience 1-2 years 3-5 years 6+ years 15. How many years of experience do you have with Metadata? No experience 1-2 years 3-5 years 6+ years 16. How many years of experience do you have with Data Quality? No experience 1-2 years 3-5 years 6+ years 17. How many years of experience do you have with Data Security? No experience 1-2 years 3-5 years 6+ years 18. Please indicate which of the following certifications you have achieved (select all that apply): Azure Fundamentals Azure Data Fundamentals Azure AI Fundamentals Power BI Data Analyst Azure Data Scientist Azure Solution Architect Azure Data Engineer DAMA certification (CDMP) I don't have any of the above certifications 19. I understand I must submit a copy of my Associates degree or transcripts if qualifying under the education requirement for this position. Yes No 20. Will you be submitting proof of education? If so, how will you be submitting proof of education (transcripts, copy of degree, etc.)? Attached to this application Via email at recruitment@solanocounty.com I will not be submitting educational documents Supervision Received and Exercised Supervision is received from a Principal Information Technology Analyst or an Information Technology Manager. The incumbent may receive functional direction from the Assistant Director and/or Chief Information Officer. Incumbents in this classification may function as a project manager and/or team leader over technical and professional staff. VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE APPLICATION SUBMITTAL DEADLINE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following form: Request for Testing Accommodation by Applicants with Disabilities Form This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. SOLANO COUNTY Click here to take a video tour of Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2019): 447,643 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: 12/15/2023 5:00:00 PM
Oct 31, 2023
Full Time
Introduction Enjoy great benefits, job security and contribute to your community at Solano County! Department of Information Technology The Department of Information Technology (DoIT) at Solano County provides customer-oriented and convenient access to information and services through the use of technology; anytime - anywhere. The County strives for a cost-effective use of technology, with interactive exchange and sharing of data within departments, with constituents, with other government organizations and business partners. Find out more about the Department of Information Technology by clicking on the following link: Department of Information Technology THE POSITION Information Technology Analyst IV (Data Engineer) As an Information Technology Analyst IV (Data Engineer) you will apply advanced levels of specialized and technical analytical skills and knowledge while serving as team leader/project manager for designated major systems. You will perform the most difficult tasks within the Information Technology Analyst series, including providing advanced technical support to system users. You will provide lead direction to software development, network/systems administration, service desk, or security and database systems, other Information Technology Analysts, and/or consultants on assigned systems design, or infrastructure and maintenance projects. Supervision will be from our Information Technology Analyst (Principal) as well as our Information Technology Manager. You may also receive functional direction from the Assistant Director and/or Chief Information Officer. The Data Management Team! As an Information Technology Analyst IV (Data Engineer), you will be a prominent member of our Data Management team supporting the Central IT Department of the County of Solano, two (2) data centers, and eighteen (18) departments with over 3,000 employees across multiple industries, ultimately providing service to over 447,643 constituents. As a member of our Data Management Team, you will primarily support our Health and Social Services Department which includes Public Health, Social and Behavioral Health Services, and has the highest demand for data use and reporting requirements. You will profile and use data sources to build a data model to generate clean and accurate data for report writers and data users across the County. You will also work with data users to identify and anticipate reporting and data needs, extract data from the source systems, profile and load it into a model, and generate reports and analytics. Education and Experience Requirements Education Equivalent to an Associate’s degree, preferably in information technology, or a closely related field. Experience Depending upon assignment, five (5) years of experience performing progressively responsible software development, or infrastructure management duties and functions. Note : A Bachelor’s degree from an accredited college or university, preferably in information technology, management information systems may be substituted for two years of experience. Note: Additional experience may substitute on a year for year basis for the educational requirement. Please click on the following link to access the job description: Information Technology Analyst IV The Ideal Candidate The ideal candidate is an excellent communicator; they are collaborative, motivating, entrepreneurial, and comfortable working autonomously. They will form meaningful partnerships within the Department and with stakeholders throughout the County. Our ideal candidate embraces change and looks for opportunities for improvement. They enjoy examining data, visualizing, and creating a story, and can project practical applications for the data in multiple scenarios. Desired Advanced Knowledge and Experience Modern Data warehouse Azure Data Lake Azure Synapse Data Modeling with Kimball Methodology Facts and Dimensions ETL, SSIS, Data Factory SQL, Python, R, SA Power BI DevOps Purview Dynamics CRM Desired Certifications Azure Data Engineering Azure Solution Architect DAMA certified (CDMP) Power BI Data Analyst BENEFITS/ WHAT'S IN IT FOR YOU? Benefits Summary Solano County offers a cafeteria-style medical package with health benefits, offered through CalPERS. The County contribution for family coverage is $1,900.58 per month for 2023. The County offers a cash back provision for those who choose employee-only or who waive medical insurance coverage. The County may offer a supplemental contribution for employees enrolled in Employee plus Two or More coverage. Dental and vision insurances for the employee and eligible dependents are paid 100% by the County. Solano County participates in CalPERS retirement and contributes to Social Security. The County observes twelve (12) full day fixed and two (2) half day fixed paid holidays per year. Additionally, employees in this bargaining unit receive two (2) floating paid holiday(s) per year. Vacation is accrued at approximately ten (10) days per year. Sick leave accrues at approximately 12 days per year. Effective July 1 of each year, 80 hours of administrative leave is granted. Employees are eligible to receive an additional 2.5% longevity pay, per level, after the completion of continuous service at 10, 15, 20, 25, 30 and 35 years. Please click on the following link to access the benefits summary: Benefits Summary Learning and Development Culture Solano County is committed to “Invest In and For the Future” by providing training resources to encourage employee professional development and growth within our organization. While employed with Solano County, employees have the opportunity to pursue their career goals, interests, and develop the competencies on the Solano County Leadership Development Model by participating in the following programs: Tuition Reimbursement Program Annual Education Fair County Mentoring Program Leadership Academy Supervisory Trainings Skill Development Trainings Self-paced learning opportunities SELECTION PROCESS 12/01/2023 - Deadline to submit application along with educational documents. Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a supplemental questionnaire assessment, a written and/or practical exam, an oral board exam, or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicant’s ability to advance in the process; as such, responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract. A minimum score of 70% is required to continue in the selection process, unless otherwise announced. All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change. RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees. HOW TO APPLY Please click on "Apply Online" at the bottom of this posting. Applications must be submitted through the JobAps system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (degree/transcripts, certificates, DD-214 if applicable, ADA Accommodation Request) must be submitted by fax to (707) 784-3424, or by email to recruitment@solanocounty.com and are due by the application review date. Be sure to include the recruitment title (Information Technology Analyst IV) and the recruitment number (23-364060-07) in your email or fax. Previously submitted application materials (i.e. copies of diploma and/or transcripts, etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment. Any further questions can be directed to the Department of Human Resources at (707) 784-6170, business hours are Monday-Friday, 8:00 a.m.-5:00 p.m. EOE/AA. Please note that all dates/times listed in the job announcement are Pacific Time. DOCUMENT SUBMITTAL REQUIREMENTS EDUCATION DOCUMENTS MAY BE REQUIRED All candidates qualifying for the position under the education requirement must submit a copy of their official/unofficial transcripts (verifying the courses and units completed) or degree (verifying date, degree and area of specialization conferred) by the application submittal deadline. Candidates who fail to submit their transcripts by the application submittal deadline will be disqualified from the recruitment. PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained. How to Submit Your Documents In addition to uploading attachments when applying online, candidates may submit documents by fax to (707) 784-3424, or by email to recruitment@solanocounty.com. Be sure to include the recruitment title (Information Technology Analyst IV) and the recruitment number (23-364060-07) in your email or fax. SUPPLEMENTAL QUESTIONNAIRE The Supplemental Questionnaire will be used to determine applicants’ qualifications for this position and assess an applicant’s ability to advance in the recruitment process; therefore, applicants are encouraged to answer all questions thoroughly and completely. Omitted information will not be considered or assumed. Applicants who have no experience in a specific area are recommended to state "no experience in this area" instead of leaving the space blank. Please note that the experience in your answers must be reflected in your employment history. 1. I understand that I must fill out all sections of this application thoroughly and completely. In addition, I understand that stating "see resume" in any areas of this application will be considered an incomplete application. Yes No 2. How many years of full-time experience do you have performing progressively responsible software development or infrastructure management duties and functions? No experience Less than 1 year 2 to 3 years 4 to 5 years 6+ years 3. What is the highest level of education you have completed? High School Diploma Associate Degree Bachelor's Degree Master's Degree 4. How many years of experience do you have working with cloud platforms (Azure, AWS, etc.)? No experience 1-2 years 3-5 years 6+ years 5. How many years of experience do you have working with data platform management systems (Microsoft, Informatica, Redshift, Snowflake)? No experience 1-2 years 3-5 years 6+ years 6. How many years of experience do you have working with Electronic Health Record Systems (Avatar, NextGen, Epic)? No experience 1-2 years 3-5 years 6+ years 7. How many years of experience do you have working with Content Management Systems (Hyland, Documentum)? No experience 1-2 years 3-5 years 6+ years 8. How many years of experience do you have working with Statistical/Data analytics tools (R, Python, SAS)? No experience 1-2 years 3-5 years 6+ years 9. How many years of experience do you have working with CRM Systems (Dynamics365, Saleforce)? No experience 1-2 years 3-5 years 6+ years 10. How many years of experience do you have working with advanced Report and BI Development (Power BI, SQL, Crystal Reports, Tableau, Qlik)? No experience 1-2 years 3-5 years 6+ years 11. How many years of experience do you have with IT Project Management? No experience 1-2 years 3-5 years 6+ years 12. How many years of experience do you have with Data Governance? No experience 1-2 years 3-5 years 6+ years 13. How many years of experience do you have with Data Warehousing? No experience 1-2 years 3-5 years 6+ years 14. How many years of experience do you have with Reference and Master Data? No experience 1-2 years 3-5 years 6+ years 15. How many years of experience do you have with Metadata? No experience 1-2 years 3-5 years 6+ years 16. How many years of experience do you have with Data Quality? No experience 1-2 years 3-5 years 6+ years 17. How many years of experience do you have with Data Security? No experience 1-2 years 3-5 years 6+ years 18. Please indicate which of the following certifications you have achieved (select all that apply): Azure Fundamentals Azure Data Fundamentals Azure AI Fundamentals Power BI Data Analyst Azure Data Scientist Azure Solution Architect Azure Data Engineer DAMA certification (CDMP) I don't have any of the above certifications 19. I understand I must submit a copy of my Associates degree or transcripts if qualifying under the education requirement for this position. Yes No 20. Will you be submitting proof of education? If so, how will you be submitting proof of education (transcripts, copy of degree, etc.)? Attached to this application Via email at recruitment@solanocounty.com I will not be submitting educational documents Supervision Received and Exercised Supervision is received from a Principal Information Technology Analyst or an Information Technology Manager. The incumbent may receive functional direction from the Assistant Director and/or Chief Information Officer. Incumbents in this classification may function as a project manager and/or team leader over technical and professional staff. VETERANS PREFERENCE POINTS To be eligible, applicant must have served at least 181 consecutive days of active duty in the Armed Forces of the United States and have received either an honorable discharge or a general discharge under honorable conditions. A COPY OF THE DD 214, SHOWING DISCHARGE TYPE (GENERALLY COPY 4), MUST BE RECEIVED IN THE HUMAN RESOURCES DEPARTMENT BY THE APPLICATION SUBMITTAL DEADLINE. Applicants who have a service connected disability must also submit a recent award letter from the VA stating they are receiving disability benefits for service connected reasons. Veteran applicants for initial County employment with an honorable or general under conditions discharge shall receive five (5) points added to their combined score. Disabled veterans rated at not less than 30% disability shall have ten (10) points added to their combined score. Veteran’s preference points will only be added to passing scores in competitive open examinations. AMERICANS WITH DISABILITIES ACT It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service, job related merit, and ability to perform the job. APPLICANTS WITH DISABILITIES: Qualified individuals with a disability, who are able to perform the essential functions of the job, with or without reasonable accommodation, and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the “Selection Process”), must complete the following form: Request for Testing Accommodation by Applicants with Disabilities Form This form must be received in the Human Resources Department by the final filing date of the recruitment. Applicants will be contacted to discuss the specifics of the request. SOLANO COUNTY Click here to take a video tour of Solano County OUR COMMUNITY Solano County is the ideal place to live, learn, work and play... The America's Promise Alliance has named Solano County as one of the 100 Best Communities for Young People for six straight years - the only California community with that distinction. Live - Solano County as well as cities within the County have ranked in the top 15 hottest markets across the country and within the Bay Area due to prime location and affordability. Learn - Higher education abounds! Within the County, education choices include: Solano Community College, CSU Maritime Academy, Brandman University, and Touro University. Bordering our County is the renowned University of California Davis. Work - The blend of agriculture, corporate business and pleasant lifestyle enhance the attraction of Solano County. Blessed with a thriving agricultural economy, the county is also home to biotechnology and other growth industries. Play - Situated midway between San Francisco and Sacramento-the State capitol, Solano County is home to rolling hillsides, waterfronts and fertile farmland. County residents can enjoy day trips to the San Francisco Bay area, Lake Tahoe region and the Napa and Sonoma Valleys. County Population (2019): 447,643 The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. SOLANO COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Closing Date/Time: 12/15/2023 5:00:00 PM
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information When to Submit Your Application: We are accepting applications beginning Monday, November 27, 2023, at 7:00 a.m. (PT) through Friday, December 8, 2023, at 5:30 p.m., (PT). Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 M and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing, and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity: We are looking for a proven leader that is able to balance multiple projects while transforming Information Technology strategies into goals and objectives to fill our vacancy for Section Manager, IT, ISD in our Information Technology Division. The Section Manager, IT, ISD leads, plans, organizes, communicates, analyzes, and manages resources to achieve results. Essential Job Functions What you will perform: Manages an information technology section of the Internal Services Department. Manages leads, supervisors, and technical staff. Implements the department’s strategies, policies, priorities, standards, procedures, and practices. Collaborates with various stakeholders on information technology issues. Coordinates the departmental COOP (Continuity of Operations Planning), disaster recovery planning, and systems security. Analyzes and makes improvements to complex departmental business needs. Manages the implementation of various information technology projects. Manages the section’s operational budget. Requirements Requirements to Qualify Two years of experience, within the last three years, at the level of Principal Application Developer* , Senior Telecommunications Systems Engineer**, or higher, in the field of Information Technology. License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information: *Principal Application Developer is defined as p erforming highly specialized and complex information systems analysis and programming tasks and acts as technical expert for development or maintenance of one or more major systems. **Senior Telecommunications Systems Engineer is defined as d esigning large and complex telecommunications systems, such as microwave, radio, telephone, voice, video, wireless, and security systems, and data communications. Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: An Evaluation of Training and Experience assessing: Experience performing activities for an information technology operation Experience implementing information technology projects as a project manager or project lead Experience supervising or leading staff engaged in information technology work Experience with the contracting process Experience with budget tasks Part II: M ultiple-choice and/or simulation assessments measuring: Deductive Reasoning Achieving Work Goals Adapting and Responding to Change Adhering to Principles Coping with Pressure and Setbacks Deciding and Initiating Action Delivering Results Entrepreneurial Thinking Formulating Strategies and Concepts Leading and Supervising Persuading and Influencing Relating and Networking Applicants must meet the Requirements and achieve a combined passing score of 70% or higher on Parts I and II in order to be placed on the Eligible List/Register. MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Eligibility Information: The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. Vacancy Information: The resulting Eligible List for this examination will be used to fill vacancies in the Internal Services Department, Information Technology Service located at 9150 E. Imperial Highway, Downey, CA 90242 . Shift: Any How to Apply Applications must be field online only. We must receive your application before 5:30 p.m., (PT), on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green “Apply” button at the top right of this posting. You can track the status of your application using the website https://www.governmentjobs.com/careers/lacounty. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Anti-Racism, Diversity, and Inclusion (ARDI) - The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. (optional) Have questions about anything listed above? Department Contact Name: Hugo Vasquez Department Contact Phone: 323-881-3670 Department Contact Email: hvasquez@isd.lacounty.gov ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran’s Credit : In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at: https://www.opm.gov/policy-data-oversight/veteransservices/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. COVID-19 VACCINATION : Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. For detailed information, please click here Closing Date/Time: 12/8/2023 5:30 PM Pacific
Nov 23, 2023
Full Time
Position/Program Information When to Submit Your Application: We are accepting applications beginning Monday, November 27, 2023, at 7:00 a.m. (PT) through Friday, December 8, 2023, at 5:30 p.m., (PT). Type of Recruitment: Open Competitive Job Opportunity No out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Who We Are: The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 M and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing, and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity: We are looking for a proven leader that is able to balance multiple projects while transforming Information Technology strategies into goals and objectives to fill our vacancy for Section Manager, IT, ISD in our Information Technology Division. The Section Manager, IT, ISD leads, plans, organizes, communicates, analyzes, and manages resources to achieve results. Essential Job Functions What you will perform: Manages an information technology section of the Internal Services Department. Manages leads, supervisors, and technical staff. Implements the department’s strategies, policies, priorities, standards, procedures, and practices. Collaborates with various stakeholders on information technology issues. Coordinates the departmental COOP (Continuity of Operations Planning), disaster recovery planning, and systems security. Analyzes and makes improvements to complex departmental business needs. Manages the implementation of various information technology projects. Manages the section’s operational budget. Requirements Requirements to Qualify Two years of experience, within the last three years, at the level of Principal Application Developer* , Senior Telecommunications Systems Engineer**, or higher, in the field of Information Technology. License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information: *Principal Application Developer is defined as p erforming highly specialized and complex information systems analysis and programming tasks and acts as technical expert for development or maintenance of one or more major systems. **Senior Telecommunications Systems Engineer is defined as d esigning large and complex telecommunications systems, such as microwave, radio, telephone, voice, video, wireless, and security systems, and data communications. Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: An Evaluation of Training and Experience assessing: Experience performing activities for an information technology operation Experience implementing information technology projects as a project manager or project lead Experience supervising or leading staff engaged in information technology work Experience with the contracting process Experience with budget tasks Part II: M ultiple-choice and/or simulation assessments measuring: Deductive Reasoning Achieving Work Goals Adapting and Responding to Change Adhering to Principles Coping with Pressure and Setbacks Deciding and Initiating Action Delivering Results Entrepreneurial Thinking Formulating Strategies and Concepts Leading and Supervising Persuading and Influencing Relating and Networking Applicants must meet the Requirements and achieve a combined passing score of 70% or higher on Parts I and II in order to be placed on the Eligible List/Register. MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Eligibility Information: The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment. Vacancy Information: The resulting Eligible List for this examination will be used to fill vacancies in the Internal Services Department, Information Technology Service located at 9150 E. Imperial Highway, Downey, CA 90242 . Shift: Any How to Apply Applications must be field online only. We must receive your application before 5:30 p.m., (PT), on the last day of filing. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Apply online by clicking on the green “Apply” button at the top right of this posting. You can track the status of your application using the website https://www.governmentjobs.com/careers/lacounty. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Anti-Racism, Diversity, and Inclusion (ARDI) - The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. (optional) Have questions about anything listed above? Department Contact Name: Hugo Vasquez Department Contact Phone: 323-881-3670 Department Contact Email: hvasquez@isd.lacounty.gov ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran’s Credit : In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at: https://www.opm.gov/policy-data-oversight/veteransservices/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. COVID-19 VACCINATION : Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. For detailed information, please click here Closing Date/Time: 12/8/2023 5:30 PM Pacific
City of Santa Clara, CA
Santa Clara, California, United States
Description The Position: This is a managerial position in the Unclassified Service responsible for managing the Municipal Services Division of the Finance Department which includes Utility Billing, Revenue Collection, Cashiering, Utility Customer Service, Meter Reading, Utility Field Service, and Business License Tax Customer Service and Field Service. An incumbent in this classification exercises independent judgment and discretion, manages employees, provides customer service, leads projects, and formulates administrative policies for the effective use of assigned personnel. As a member of the City's Unclassified Service, this is an "at will" position. The incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction: • Plans, develops, coordinates, and manages the activities of the Municipal Services Division of the Finance Department; • Oversees the work of staff employed in maintaining and servicing utility accounts, receiving and processing utility service applications, including performing service calls, reading meters, evaluating and processing credit data, processing daily billing transmittal for bill generation and mailing, answering inquiries regarding business tax procedures and code requirements, receiving and receipting of monetary transactions, daily bank deposit, and resolving customer complaints; • Recommends for selection and termination, trains and assigns staff, assigns, coordinates and reviews work of staff; • Manages several complex on-line computer systems; • Conducts research and analysis of complex technical issues; evaluates options and makes recommendations for action; prepares staff reports and recommendations; • Processes all bankruptcy claims; • Prepares and files various State and Federal reports; • Prepares and submits Division budget and monitors expenditures of the approved budget; • Coordinates Division operations with other City divisions and departments; • Acts as key person in coordinating customer service between Finance and the City owned utilities; • Maintains liaison with other public and private agencies; • Acts as liaison between the City's Finance/Municipal Services Division and the City's contracted Information Technology vendor to coordinate all requests from other City departments to ensure the timely processing and dissemination of requested information; • Negotiates and coordinates numerous contracts; and • Performs other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE: • Graduation from an accredited college or university with a Bachelor or Master Degree in Business or Public Administration with an emphasis in finance or an approved related field; and • Five (5) years of increasingly responsible financial experience, two of which must have been at a managerial level. • Experience must include management of a variety of financial and administrative and customer service activities involving financial analysis, data and automated systems administration, and budget management. Desirable Experience: • Experience with utility billing and revenue collection is highly desirable. Desirable Academic : • A CPA is desirable. LICENSE: The following is required at time of application and for the duration of employment: Possession of a valid California Class C driver's license is required. OTHER REQUIREMENTS: Must be able to perform all of the essential functions of the job assignment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. CONFLICT OF INTEREST: Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of December 15, 2023 at 4:00 PM. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . Knowledge, Skills, and Abilities Knowledge of: • Utility billing and business taxes subject matter; • Customer service practices, including billing, credit and collection; • Effective leadership and management principles and practices; • Principles of organization and management, including conflict resolution, and employee development; • Research methods and statistical analysis; • Problem solving and conflict resolution practices and techniques; • Office safety practices, procedures and standards; and • Principles and practices of budgeting (operating and capital), communication, contracting, information technology, project management, outreach, performance standards, and records management, and the use of resources to achieve outcomes and expectations. Ability to: • Provide the leadership and management of the department through coaching, enabling and facilitating employees working in a team environment; • Create a culture that is conducive to change and that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, role, and job; • Establish clear goals and objectives in order to create an organization that delivers excellent customer service through ethical leadership standards, establishes an atmosphere of respect for employees consistent with the City’s Code of Ethics and Values; • Oversee the training and redevelopment of key division management members, such as, first line supervisors. • Prepare clear, complete, accurate, concise, and logical written and oral reports; • Communicate a strong positive vision of the division; • Researches, compiles and analyzes technical and financial studies; • Exercise good judgment in structuring and organizing work and setting priorities, balancing the interests of the City and constituents, and readily readjusting priorities to respond to current and future needs. • Effectively manage and utilize on line management information systems; • Analyze and interpret laws, rules, regulations, and departmental policies; • Prepare accurate accounting and statistical reports; • Effectively utilize various PC applications including spreadsheets, databases, and presentation software programs; • Apply the principles and practices of budgeting and financial operations to municipal government; • Interpret a variety of operating reports and statistical information; and • Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties. City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,932.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1827.48/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash An employee hired on or after 1/1/2023 is eligible for a cash-in-lieu benefit of $250/month if they sign an annual attestation and provide proof of Alternative Required Coverage for themselves and their Tax Family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 0.9% of gross pay; max deduction of $1,378.48 (includes Paid Family Leave) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Other Unit 9 employees can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: 12/15/2023 4:00 PM Pacific
Nov 18, 2023
Full Time
Description The Position: This is a managerial position in the Unclassified Service responsible for managing the Municipal Services Division of the Finance Department which includes Utility Billing, Revenue Collection, Cashiering, Utility Customer Service, Meter Reading, Utility Field Service, and Business License Tax Customer Service and Field Service. An incumbent in this classification exercises independent judgment and discretion, manages employees, provides customer service, leads projects, and formulates administrative policies for the effective use of assigned personnel. As a member of the City's Unclassified Service, this is an "at will" position. The incumbent serves at the discretion of the City Manager. An incumbent in this classification: demonstrates strong ethical, professional, and service oriented leadership and interpersonal skills; sets a good example; and correctly applies the tenets of the City's Code of Ethics and values. Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed. Under general direction: • Plans, develops, coordinates, and manages the activities of the Municipal Services Division of the Finance Department; • Oversees the work of staff employed in maintaining and servicing utility accounts, receiving and processing utility service applications, including performing service calls, reading meters, evaluating and processing credit data, processing daily billing transmittal for bill generation and mailing, answering inquiries regarding business tax procedures and code requirements, receiving and receipting of monetary transactions, daily bank deposit, and resolving customer complaints; • Recommends for selection and termination, trains and assigns staff, assigns, coordinates and reviews work of staff; • Manages several complex on-line computer systems; • Conducts research and analysis of complex technical issues; evaluates options and makes recommendations for action; prepares staff reports and recommendations; • Processes all bankruptcy claims; • Prepares and files various State and Federal reports; • Prepares and submits Division budget and monitors expenditures of the approved budget; • Coordinates Division operations with other City divisions and departments; • Acts as key person in coordinating customer service between Finance and the City owned utilities; • Maintains liaison with other public and private agencies; • Acts as liaison between the City's Finance/Municipal Services Division and the City's contracted Information Technology vendor to coordinate all requests from other City departments to ensure the timely processing and dissemination of requested information; • Negotiates and coordinates numerous contracts; and • Performs other related duties as assigned. Minimum Qualifications EDUCATION AND EXPERIENCE: • Graduation from an accredited college or university with a Bachelor or Master Degree in Business or Public Administration with an emphasis in finance or an approved related field; and • Five (5) years of increasingly responsible financial experience, two of which must have been at a managerial level. • Experience must include management of a variety of financial and administrative and customer service activities involving financial analysis, data and automated systems administration, and budget management. Desirable Experience: • Experience with utility billing and revenue collection is highly desirable. Desirable Academic : • A CPA is desirable. LICENSE: The following is required at time of application and for the duration of employment: Possession of a valid California Class C driver's license is required. OTHER REQUIREMENTS: Must be able to perform all of the essential functions of the job assignment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. CONFLICT OF INTEREST: Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually and upon leaving office, in accordance with City Manager Directive 100. Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of December 15, 2023 at 4:00 PM. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . Knowledge, Skills, and Abilities Knowledge of: • Utility billing and business taxes subject matter; • Customer service practices, including billing, credit and collection; • Effective leadership and management principles and practices; • Principles of organization and management, including conflict resolution, and employee development; • Research methods and statistical analysis; • Problem solving and conflict resolution practices and techniques; • Office safety practices, procedures and standards; and • Principles and practices of budgeting (operating and capital), communication, contracting, information technology, project management, outreach, performance standards, and records management, and the use of resources to achieve outcomes and expectations. Ability to: • Provide the leadership and management of the department through coaching, enabling and facilitating employees working in a team environment; • Create a culture that is conducive to change and that is able to select, recruit, retain, develop and motivate a skilled and talented workforce where everyone knows their mission, role, and job; • Establish clear goals and objectives in order to create an organization that delivers excellent customer service through ethical leadership standards, establishes an atmosphere of respect for employees consistent with the City’s Code of Ethics and Values; • Oversee the training and redevelopment of key division management members, such as, first line supervisors. • Prepare clear, complete, accurate, concise, and logical written and oral reports; • Communicate a strong positive vision of the division; • Researches, compiles and analyzes technical and financial studies; • Exercise good judgment in structuring and organizing work and setting priorities, balancing the interests of the City and constituents, and readily readjusting priorities to respond to current and future needs. • Effectively manage and utilize on line management information systems; • Analyze and interpret laws, rules, regulations, and departmental policies; • Prepare accurate accounting and statistical reports; • Effectively utilize various PC applications including spreadsheets, databases, and presentation software programs; • Apply the principles and practices of budgeting and financial operations to municipal government; • Interpret a variety of operating reports and statistical information; and • Bend, stoop, reach, carry, crawl, climb, and lift as necessary to perform assigned duties. City of Santa Clara Benefit Summary Overview for Bargaining Unit #9 Miscellaneous Unclassified Management This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #9 employees in 2023. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula -employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $9,932.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to $1827.48/month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis Coverage is effective the first of the month after date of hire If an employee enrolls in a plan with a premium that is less than $946.86/month, they will be paid the difference in cash An employee hired on or after 1/1/2023 is eligible for a cash-in-lieu benefit of $250/month if they sign an annual attestation and provide proof of Alternative Required Coverage for themselves and their Tax Family, if applicable. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost of employee only plan ($22.22 for 2023); additional cost is paid by employee Coverage is effective on the first day of the month following three full calendar months of employment Vision Insurance: Choice of two VSP plans City pays the lowest cost employee only plan ($9.00 for 2023); additional cost is paid by employee Coverage is effective the first of the month after date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account. Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) If account balance is less than $2,000 upon separation, then account funds can be used immediately Life Insurance: City pays for $50,000 of Basic Life Insurance coverage. Employer premium is $9.55/month Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 0.9% of gross pay; max deduction of $1,378.48 (includes Paid Family Leave) 7 day waiting period. Maximum benefit is $1,620/week for absences due to non-work related injuries/illnesses. Benefit is based on earned wages in a specific 12-month period Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Minimum benefit is $50/week. Maximum benefit is $1,620/week. Benefit is based on past quarterly wages Long Term Disability (LTD) Insurance: Benefit is 60% of basic wage up to $13,333; max $8,000/month City paid benefit. City pays $.207/$100 of insured earnings 60 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of $22,500/year or 100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules.Employees over 50 years of age may contribute up to $30,000/year Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3050per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $300per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum accrual is 480 hours Once per year, employees can elect to convert up to 80 hours of accrued vacation to cash to be paid out in up to two cash-outs the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service and sick leave cap (balance as of 01/01/2004 plus 1,500 hours) Management Leave: 120 hours of management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 120 hours of management leave their first year New employees hired between July 1st and December 31st receive 60 hours of management leave their first year Unused management leave may be carried over from one calendar year to the next; however, an employee may never have more than 240 hours (calendar years 2021 through 2024) of “banked” management leave Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Mobile Communication Device Allowance: $80/month in lieu of carrying a City-issued cell phone Auto Allowance (an alternative to mileage reimbursement or use of a City vehicle): Department Heads receive $320/month (up to $520, with City Manager approval). Other Unit 9 employees can receive $200/month (Up to $500 with City Manager approval) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement. See CMD 26 for details Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year; City paid premium is $4.03/month Employees may call Managed Health Network (MHN) confidentially at 1-800-227-1060 Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $406/month in 2023(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $243/month in 2023(amount adjusted annually) Alternate Work Schedule: An employee shall be eligible to work a 9/80 alternate work schedule according to the conditions, criteria, and requirements set forth in City Manager's Directive 71. Requests to work a 9/80 schedule shall be made through or by the Department Head to the City Manager. The City Manager must approve the schedule and the City Manager or Department Head (for employees other than Department Heads) may terminate the schedule at anytime. Closing Date/Time: 12/15/2023 4:00 PM Pacific
Contra Costa County, CA
Martinez, California, United States
The Position Why Join Contra Costa County? Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State's most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California. Selected candidates should expect to work out of CCHS facilities in Martinez or Concord. Contra Costa Health includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services. Contra Costa County Health has openings for 3 full-time Health Services Information Technology Supervisor positions assigned primarily to the Health Services Information Technology Unit and are located in Martinez, CA. We are looking for someone who: Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers, and vendor community and works well in a team Shows initiative and follow-through Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands Acknowledges and respects cultural and linguistic differences of diverse populations Demonstrates empathy in handling customer needs and builds a trusting rapport with customers Excels at troubleshooting Continues to learn; keeping up with the fast pace of change in Information Technology What you will typically be responsible for: Leads and participates in the operational activities for the work group assigned, which may include: app development, app support, and end-user support. Selects, trains, motivates, and evaluates information technology personnel. Develops and reports key performance indicators appropriate for the assigned team Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department Assists in the preparation of presentations for information systems projects to a variety of internal and external committees When assigned to the app development, or app support teams: Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly A few reasons you might love this job: Your work will impact the lives, health, and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County Professional development funds are available for each employee Offices are in the central part of the County The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators We offer a generous benefits package A few challenges you might face in this job: Staff must adapt to new and ever-changing technology You may have to work under pressure and need to deliver resolutions in tight timeframes There may be frequent interruptions and changing priorities Working independently on project work, as well as mentoring junior staff is required Participation in after-hours on-call rotations Competencies Required: Leadership: Guiding and encouraging others to accomplish a common goal; Sharing responsibility, authority, and accountability Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Teamwork : Collaborating with others to achieve shared goals Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Oral and Written Communication : Engaging effectively in dialogue; Communicating effectively in writing Professional & Technical Expertise : Applying technical subject matter to the job Managing Performance : Ensuring superior individual and group performance Adaptability : Responding positively to change and modifying behavior as the situation requires; Maintaining emotional stability and self-control under pressure, challenge, or adversity Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data Using Technology : Working with electronic hardware and software applications Handling & Resolving Conflict : Managing interpersonally strained situations Valuing Diversity : Appreciating the benefits of varied backgrounds and cultures in the workplace Project Management: Ensuring that projects are on-time and achieve their objectives Business Process Analysis : Defining, assessing, and improving operational processes and workflow To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field. Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment. Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience. Substitution for Education : One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database AdministratorCertified Associate in Healthcare Information and Management Systems (CAHIMS)Health Level 7 (HL7) certificationVMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor. Selection Process Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Interview Assessment: Candidates that meet the minimum qualifications will be invited to participate in an online, on-demand interview. The interview will measure candidates' competencies as they relate to the job and will be rated by subject matter experts. In the interview, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to the competencies listed above. ( Weighted 100%). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 12/6/2023 11:59 PM Pacific
Nov 16, 2023
Full Time
The Position Why Join Contra Costa County? Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State's most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California. Selected candidates should expect to work out of CCHS facilities in Martinez or Concord. Contra Costa Health includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services. Contra Costa County Health has openings for 3 full-time Health Services Information Technology Supervisor positions assigned primarily to the Health Services Information Technology Unit and are located in Martinez, CA. We are looking for someone who: Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers, and vendor community and works well in a team Shows initiative and follow-through Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands Acknowledges and respects cultural and linguistic differences of diverse populations Demonstrates empathy in handling customer needs and builds a trusting rapport with customers Excels at troubleshooting Continues to learn; keeping up with the fast pace of change in Information Technology What you will typically be responsible for: Leads and participates in the operational activities for the work group assigned, which may include: app development, app support, and end-user support. Selects, trains, motivates, and evaluates information technology personnel. Develops and reports key performance indicators appropriate for the assigned team Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department Assists in the preparation of presentations for information systems projects to a variety of internal and external committees When assigned to the app development, or app support teams: Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly A few reasons you might love this job: Your work will impact the lives, health, and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County Professional development funds are available for each employee Offices are in the central part of the County The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators We offer a generous benefits package A few challenges you might face in this job: Staff must adapt to new and ever-changing technology You may have to work under pressure and need to deliver resolutions in tight timeframes There may be frequent interruptions and changing priorities Working independently on project work, as well as mentoring junior staff is required Participation in after-hours on-call rotations Competencies Required: Leadership: Guiding and encouraging others to accomplish a common goal; Sharing responsibility, authority, and accountability Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Teamwork : Collaborating with others to achieve shared goals Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Oral and Written Communication : Engaging effectively in dialogue; Communicating effectively in writing Professional & Technical Expertise : Applying technical subject matter to the job Managing Performance : Ensuring superior individual and group performance Adaptability : Responding positively to change and modifying behavior as the situation requires; Maintaining emotional stability and self-control under pressure, challenge, or adversity Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data Using Technology : Working with electronic hardware and software applications Handling & Resolving Conflict : Managing interpersonally strained situations Valuing Diversity : Appreciating the benefits of varied backgrounds and cultures in the workplace Project Management: Ensuring that projects are on-time and achieve their objectives Business Process Analysis : Defining, assessing, and improving operational processes and workflow To read the complete job description, please visit the website: https://www.cccounty.us/hr . The eligible list established from this recruitment may remain in effect for six (6) months. Minimum Qualifications Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field. Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment. Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience. Substitution for Education : One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database AdministratorCertified Associate in Healthcare Information and Management Systems (CAHIMS)Health Level 7 (HL7) certificationVMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE) Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor. Selection Process Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Online Interview Assessment: Candidates that meet the minimum qualifications will be invited to participate in an online, on-demand interview. The interview will measure candidates' competencies as they relate to the job and will be rated by subject matter experts. In the interview, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to the competencies listed above. ( Weighted 100%). The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: 12/6/2023 11:59 PM Pacific
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Transfer Success Pathways Program Manager . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,498 per month, commensurate with qualifications and experience. The salary range for this classification is $3,750 to $11,146 per month. Classification Administrator I Position Information The California State University, Office of the Chancellor, is seeking a Transfer Success Pathways Program Manager to manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program). This includes but is not limited to the online Transfer Success Pathway Contract portal, Transfer Planner management tools, reporting, the annual maintenance process for the planner, communicating regularly with campus contacts, assessing quality assurance, creating reports, training and documentation, and troubleshooting issues. The incumbent will be expected to work collaboratively with managers, campuses, high schools and community colleges, and committees including but not limited to: Strategic Enrollment Management personnel, campus Directors of Admissions, Directors of Outreach & Recruitment, high school and community college counselors, as well as designated individuals on campuses responsible for the Transfer Success Pathways/Transfer Planner program. Responsibilities Under the general direction of the Director, Admissions & Outreach , the Transfer Success Pathways Program Manager will: Manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) - 60% - Act as the central project manager for CSU Transfer Success Pathways and Transfer Planner. -Manage all aspects of the implementation and maintenance of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) and Transfer Planner portal including but not limited to the annual roll-out, program design, development, testing, training, and deployment. -Create training materials and deliver training to campus, high school and community college personnel, and other departmental staff in the Chancellor’s Office. -Collaborate with the vendor, Academic and Student Affairs (ASA) colleagues, and campus stakeholders on needs analysis, prioritization, requirements gathering, functional design specifications, business process development, and communication plans for Transfer Success Pathways/Transfer Planner. -Collaborate with campus Transfer Success Pathways designees, articulation officers, high school and community college counselors on promotion and support of the program and planner, including but not limited to presentations, events, and program material. -Coordinate with vendor and campuses on all aspects of maintenance schedules for the planner and implementing new features and technology delivered by the vendor. -Create reports needed by the Chancellor’s Office and other stakeholders. -Utilize knowledge of information technology and CSU transfer process to provide guidance in support of CSU Transfer Success Pathways and Transfer Planner. -Participate in the procurement cycle for vendors and services, may include authoring RFPs and scopes of work. -Create presentations and communicate to various audiences about CSU Transfer Success Pathways/CSU Transfer Planner and other strategic enrollment management projects initiated by ASA and legislative/regulatory initiatives that require technical needs. Communication - 30% -Work closely with Marketing and Communication personnel to develop systemwide communication (website, print, online, and social media) to promote the Transfer Success Pathways Program and Transfer Planner. -In coordination with others in Strategic Enrollment Management create, edit and disseminate communications to internal and external stakeholders. -Create and present CSU Transfer Success Pathways/Transfer Planner presentations to internal and external stakeholders. -Troubleshoot system functionality issues. -Interpret, document, and communicate procedures and guidelines to users. -Create and maintain documentation and training materials for CSU Transfer Success Pathways and Transfer Planner. Student Engagement - 5% -Responds to student, high school, and community college counselor inquiries. Other Duties - 5% -Other duties as assigned. Qualifications This position requires: - Bachelor’s Degree from an accredited four-year college or university. -A minimum of 3 years of higher education experience, particularly in the areas of admissions, outreach, student records, enrollment, or advising. -A minimum of 1 year of experience with student information systems or other business systems (i.e. recruiting, admissions, customer relationship management (CRM). -Experience with project management methodologies. -Ability to travel. Preferred Qualifications -Strong interpersonal, managerial and communication skills required to facilitate project management. -Highly skilled in requirements gathering and analysis and business process design. -Strong leadership and interpersonal skills; experience collaborating with diverse audiences. -Experience with functions of outreach, particularly as it relates to high school and community college students, and the pursuit of higher education opportunities. -Experience with counseling students on the college admission process, utilizing and directing to appropriate college resources. -Experience developing and documenting functional design specifications. -Excellent system, database management, organizational, and process development and communication skills are required to synthesize functional and technical project requirements for a variety of audiences. -Ability to apply knowledge of systems and technologies toward practical business operations; subject matter expertise or technical knowledge of student information systems and other business systems (i.e. recruiting, admissions, customer relationship management (CRM), enterprise resource planning (ERP) systems, data warehouses). -Effective problem solving and analytical skills. -Experience in creating and delivering training to a variety of audiences. -Excellent written and verbal communication skills; proficient in presenting information orally. -Experience working with 3 rd party vendors to facilitate ongoing operations, maintenance and enhancements, preferred. -Superior abilities using Microsoft Office applications and presentation software. Application Period Priority consideration will be given to candidates who apply by May 22, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled
Sep 15, 2023
Full Time
Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Transfer Success Pathways Program Manager . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,498 per month, commensurate with qualifications and experience. The salary range for this classification is $3,750 to $11,146 per month. Classification Administrator I Position Information The California State University, Office of the Chancellor, is seeking a Transfer Success Pathways Program Manager to manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program). This includes but is not limited to the online Transfer Success Pathway Contract portal, Transfer Planner management tools, reporting, the annual maintenance process for the planner, communicating regularly with campus contacts, assessing quality assurance, creating reports, training and documentation, and troubleshooting issues. The incumbent will be expected to work collaboratively with managers, campuses, high schools and community colleges, and committees including but not limited to: Strategic Enrollment Management personnel, campus Directors of Admissions, Directors of Outreach & Recruitment, high school and community college counselors, as well as designated individuals on campuses responsible for the Transfer Success Pathways/Transfer Planner program. Responsibilities Under the general direction of the Director, Admissions & Outreach , the Transfer Success Pathways Program Manager will: Manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) - 60% - Act as the central project manager for CSU Transfer Success Pathways and Transfer Planner. -Manage all aspects of the implementation and maintenance of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) and Transfer Planner portal including but not limited to the annual roll-out, program design, development, testing, training, and deployment. -Create training materials and deliver training to campus, high school and community college personnel, and other departmental staff in the Chancellor’s Office. -Collaborate with the vendor, Academic and Student Affairs (ASA) colleagues, and campus stakeholders on needs analysis, prioritization, requirements gathering, functional design specifications, business process development, and communication plans for Transfer Success Pathways/Transfer Planner. -Collaborate with campus Transfer Success Pathways designees, articulation officers, high school and community college counselors on promotion and support of the program and planner, including but not limited to presentations, events, and program material. -Coordinate with vendor and campuses on all aspects of maintenance schedules for the planner and implementing new features and technology delivered by the vendor. -Create reports needed by the Chancellor’s Office and other stakeholders. -Utilize knowledge of information technology and CSU transfer process to provide guidance in support of CSU Transfer Success Pathways and Transfer Planner. -Participate in the procurement cycle for vendors and services, may include authoring RFPs and scopes of work. -Create presentations and communicate to various audiences about CSU Transfer Success Pathways/CSU Transfer Planner and other strategic enrollment management projects initiated by ASA and legislative/regulatory initiatives that require technical needs. Communication - 30% -Work closely with Marketing and Communication personnel to develop systemwide communication (website, print, online, and social media) to promote the Transfer Success Pathways Program and Transfer Planner. -In coordination with others in Strategic Enrollment Management create, edit and disseminate communications to internal and external stakeholders. -Create and present CSU Transfer Success Pathways/Transfer Planner presentations to internal and external stakeholders. -Troubleshoot system functionality issues. -Interpret, document, and communicate procedures and guidelines to users. -Create and maintain documentation and training materials for CSU Transfer Success Pathways and Transfer Planner. Student Engagement - 5% -Responds to student, high school, and community college counselor inquiries. Other Duties - 5% -Other duties as assigned. Qualifications This position requires: - Bachelor’s Degree from an accredited four-year college or university. -A minimum of 3 years of higher education experience, particularly in the areas of admissions, outreach, student records, enrollment, or advising. -A minimum of 1 year of experience with student information systems or other business systems (i.e. recruiting, admissions, customer relationship management (CRM). -Experience with project management methodologies. -Ability to travel. Preferred Qualifications -Strong interpersonal, managerial and communication skills required to facilitate project management. -Highly skilled in requirements gathering and analysis and business process design. -Strong leadership and interpersonal skills; experience collaborating with diverse audiences. -Experience with functions of outreach, particularly as it relates to high school and community college students, and the pursuit of higher education opportunities. -Experience with counseling students on the college admission process, utilizing and directing to appropriate college resources. -Experience developing and documenting functional design specifications. -Excellent system, database management, organizational, and process development and communication skills are required to synthesize functional and technical project requirements for a variety of audiences. -Ability to apply knowledge of systems and technologies toward practical business operations; subject matter expertise or technical knowledge of student information systems and other business systems (i.e. recruiting, admissions, customer relationship management (CRM), enterprise resource planning (ERP) systems, data warehouses). -Effective problem solving and analytical skills. -Experience in creating and delivering training to a variety of audiences. -Excellent written and verbal communication skills; proficient in presenting information orally. -Experience working with 3 rd party vendors to facilitate ongoing operations, maintenance and enhancements, preferred. -Superior abilities using Microsoft Office applications and presentation software. Application Period Priority consideration will be given to candidates who apply by May 22, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled
City of Sacramento, CA
Sacramento, California, United States
THE POSITION Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required. The position is in the Information Technology Department and involves overseeing the City's server infrastructure, virtualization environment, directory services, email, identity management, monitoring, alerting backups, and enterprise storage. IDEAL CANDIDATE STATEMENT The City of Sacramento is looking for an enthusiastic and skilled candidate who is passionate about data networking. The ideal candidate will play a vital role in managing, developing, and expanding the City's network infrastructure to support the city's essential services. They will be well-versed in network engineering, with an in-depth understanding of network architecture, protocols, security, compliance, and technologies. Experience in the following are desired, but not preferred: Virtualization technologies like VMware Identity Management Wi-Fi Enterprise Management, VPN Implementation Networking security practices Network Management and Support Additional experience with Cisco Networking Configuration, IEEE 802.1x implementation, and Certificate-based authentication is preferred. The ideal candidate should be able to work autonomously with little supervision, have excellent communication and project management skills, and provide support for the City's crucial network infrastructure. Under general supervision, the Systems Engineer performs a variety of professional, technical and systems programming and/or systems administration duties involving the implementation and maintenance of software and hardware infrastructure that provides Citywide connectivity capability between different platforms that manage information technology resources and support the execution of automated applications. The scope of systems includes all computing platforms from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. DISTINGUISHING CHARACTERISTICS This journey-level professional classification is populated with multiple incumbents. The Systems Engineer performs a variety of routine network administration and systems programming duties in support of centralized and departmental operations, including computing platforms ranging from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. The Systems Engineer is the journey-level professional class for network administration and systems programming. Incumbents typically work alone on routine or regular work assignments. The Systems Engineer solves non-routine problems while referring only unusual matters to the supervisor. This class is distinguished from that of the lower-level classification of LAN Administrator in that the latter focuses on performing such functions and performs desktop software installation, debugging, testing and maintenance, documentation and upgrading; while the former performs similar duties in the more complex environment of network servers, mainframes, switches and routers. This classification is distinguished from the Senior Systems Engineer in that the latter is the advanced journey level with greater latitude in decision-making and greater responsibility in the areas of design and implementation. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by and Information Technology Manager, Information Technology Supervisor, Principal Systems Engineer or department management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed. Provides technical assistance and phone support to users with computer hardware and software problems. Installs, tests, and maintains operating system software, proprietary application software and hardware infrastructure or connectivity capability; monitors and tunes systems for optimum performance. Monitors network switches and routers, analyzes data and recommends solutions on citywide network connectivity issues. Carries out system software installation, configuration and maintenance; identifies the need for and availability of downloads and applies software updates, patches, enhancements and fixes Researches new problems/issues on vendors' web for potential resolutions. Configures and installs new desktop computers and servers; participates in cost/benefit analyses for new system software and hardware Performs daily housekeeping tasks including adding, modifying and deleting of users, groups and objects for the Directory Service tree and/or other products in compliance with network security standards. Performs other or related duties as assigned. QUALIFICATIONS Knowledge of : Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes. Multiple operating systems, programming languages, tools. Network architecture and design fundamentals. Wide area network and local area network architecture and infrastructure; networking fundamentals, technologies and protocols. Backup and recovery methods. Fiber optics, wiring capacities/limitations and Intranet and extranet technologies. Human factors design and man-machine interface and training needs assessment techniques. Skill in : Performing a variety of professional, technical and system programming and/or systems administration duties. Using various operating systems and platforms that manage system resources. Operating System installation, troubleshooting, programming. Problem solving beyond a basic technical level. Ability to : Listen well and communicate effectively both verbally and in writing. Diagnose and resolve hardware and software problems beyond the basic level. Learn quickly and adapt to new technologies. Train and mentor lower-level IT personnel and provide training to end users. EXPERIENCE AND EDUCATION Experience : Three years of hands-on networking experience, systems administration or operating system programming in a multi-platform, large scale application and operating system environment. Prior experience must include the testing, installation, documentation, and maintenance on system software and hardware/network configurations. Education : A Bachelor's degree from an accredited college or university in computer science or a related field is preferred. Substitution : Additional qualifying experience may substitute for education on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License : Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PHYSICAL DEMANDS AND WORK ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Physical Conditions: On an intermittent basis, sit at a desk; twist to reach equipment surrounding desk; occasionally walk, stand, kneel, reach, stoop, and bend; push and pull to open and close drawers; perform simple and power grasping, pushing, pulling and fine manipulation; use telephone, and finger dexterity to use keyboard and to operate standard office equipment. Environmental Conditions: Standard office setting with moderate noise levels; controlled temperature conditions. Incumbents may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Systems Engineer examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Ba ckground Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history. 6. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 12/5/2023 11:59 PM Pacific
Nov 15, 2023
Full Time
THE POSITION Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required. The position is in the Information Technology Department and involves overseeing the City's server infrastructure, virtualization environment, directory services, email, identity management, monitoring, alerting backups, and enterprise storage. IDEAL CANDIDATE STATEMENT The City of Sacramento is looking for an enthusiastic and skilled candidate who is passionate about data networking. The ideal candidate will play a vital role in managing, developing, and expanding the City's network infrastructure to support the city's essential services. They will be well-versed in network engineering, with an in-depth understanding of network architecture, protocols, security, compliance, and technologies. Experience in the following are desired, but not preferred: Virtualization technologies like VMware Identity Management Wi-Fi Enterprise Management, VPN Implementation Networking security practices Network Management and Support Additional experience with Cisco Networking Configuration, IEEE 802.1x implementation, and Certificate-based authentication is preferred. The ideal candidate should be able to work autonomously with little supervision, have excellent communication and project management skills, and provide support for the City's crucial network infrastructure. Under general supervision, the Systems Engineer performs a variety of professional, technical and systems programming and/or systems administration duties involving the implementation and maintenance of software and hardware infrastructure that provides Citywide connectivity capability between different platforms that manage information technology resources and support the execution of automated applications. The scope of systems includes all computing platforms from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. DISTINGUISHING CHARACTERISTICS This journey-level professional classification is populated with multiple incumbents. The Systems Engineer performs a variety of routine network administration and systems programming duties in support of centralized and departmental operations, including computing platforms ranging from PCs to mainframes and associated networks. Incumbents may be assigned to duties in any one or a combination of platforms, operating systems and associated products. The Systems Engineer is the journey-level professional class for network administration and systems programming. Incumbents typically work alone on routine or regular work assignments. The Systems Engineer solves non-routine problems while referring only unusual matters to the supervisor. This class is distinguished from that of the lower-level classification of LAN Administrator in that the latter focuses on performing such functions and performs desktop software installation, debugging, testing and maintenance, documentation and upgrading; while the former performs similar duties in the more complex environment of network servers, mainframes, switches and routers. This classification is distinguished from the Senior Systems Engineer in that the latter is the advanced journey level with greater latitude in decision-making and greater responsibility in the areas of design and implementation. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by and Information Technology Manager, Information Technology Supervisor, Principal Systems Engineer or department management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed. Provides technical assistance and phone support to users with computer hardware and software problems. Installs, tests, and maintains operating system software, proprietary application software and hardware infrastructure or connectivity capability; monitors and tunes systems for optimum performance. Monitors network switches and routers, analyzes data and recommends solutions on citywide network connectivity issues. Carries out system software installation, configuration and maintenance; identifies the need for and availability of downloads and applies software updates, patches, enhancements and fixes Researches new problems/issues on vendors' web for potential resolutions. Configures and installs new desktop computers and servers; participates in cost/benefit analyses for new system software and hardware Performs daily housekeeping tasks including adding, modifying and deleting of users, groups and objects for the Directory Service tree and/or other products in compliance with network security standards. Performs other or related duties as assigned. QUALIFICATIONS Knowledge of : Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes. Multiple operating systems, programming languages, tools. Network architecture and design fundamentals. Wide area network and local area network architecture and infrastructure; networking fundamentals, technologies and protocols. Backup and recovery methods. Fiber optics, wiring capacities/limitations and Intranet and extranet technologies. Human factors design and man-machine interface and training needs assessment techniques. Skill in : Performing a variety of professional, technical and system programming and/or systems administration duties. Using various operating systems and platforms that manage system resources. Operating System installation, troubleshooting, programming. Problem solving beyond a basic technical level. Ability to : Listen well and communicate effectively both verbally and in writing. Diagnose and resolve hardware and software problems beyond the basic level. Learn quickly and adapt to new technologies. Train and mentor lower-level IT personnel and provide training to end users. EXPERIENCE AND EDUCATION Experience : Three years of hands-on networking experience, systems administration or operating system programming in a multi-platform, large scale application and operating system environment. Prior experience must include the testing, installation, documentation, and maintenance on system software and hardware/network configurations. Education : A Bachelor's degree from an accredited college or university in computer science or a related field is preferred. Substitution : Additional qualifying experience may substitute for education on a year-for-year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License : Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PHYSICAL DEMANDS AND WORK ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Physical Conditions: On an intermittent basis, sit at a desk; twist to reach equipment surrounding desk; occasionally walk, stand, kneel, reach, stoop, and bend; push and pull to open and close drawers; perform simple and power grasping, pushing, pulling and fine manipulation; use telephone, and finger dexterity to use keyboard and to operate standard office equipment. Environmental Conditions: Standard office setting with moderate noise levels; controlled temperature conditions. Incumbents may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application, or sent to the Employment Office by email/fax or mailed by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Systems Engineer examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Ba ckground Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history. 6. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 12/5/2023 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are the 15th and last day of each month. Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required. IDEAL CANDIDATE STATEMENT The City of Sacramento is seeking a highly motivated individual that is an effective communicator and talented leader with advanced information technology skills. This position is in the Department of Information Technology's Operations Division. The individual will be part of a team responsible for the Citywide and Public Safety server infrastructure, virtualization environment, directory services, email, security, monitoring and alerting, backups, and enterprise storage. The position works closely with other members within the Department of Information Technology, business stakeholders, outside consultants, and elected officials. The following are preferred skills or experiences in the any of the following systems: Windows Server OS and Active Directory services Linux OS (preferably Redhat) Office 365 Virtualization technologies i.e., VMware Storage Products Rubrik & Veeam Backup Solutions Dell Server and Storage Hardware Monitoring solutions, ex: SolarWinds Identity Management (preferably Okta) Privileged Access Management PowerShell Scripting Under direction, the Senior Systems Engineer performs professional, technical and systems programming and/or systems administration duties involving the design, development, testing, implementation and maintenance of the software and hardware infrastructure and connectivity capability between different platforms that manage information technology resources and support the execution of automated applications. DISTINGUISHING CHARACTERISTICS This advanced journey professional classification is populated with multiple incumbents. The Senior Systems Engineer performs network design, administration and tuning, mainframe operating systems programming, and/or cross-platform system security. Incumbents may function as team leaders and technical specialists and exercise discretion and have latitude in resolving both mainframe and network issues. Incumbents support any one or a combination of platforms, operating systems and associated products. This class is distinguished from the lower level Systems Engineer by the complexity of duties performed, the depth and breadth of network administration and/or operating systems programming duties, and the latitude in decision-making. This classification is distinguished from Principal Systems Engineer that the latter has greater technical responsibility including systems design across multiple platforms running large-scale applications, design and implementation of sophisticated security measures, and specification development and technical project management and possesses an advanced level of knowledge and experience. SUPERVISION RECEIVED AND EXERCISED Direction is provided by an Information Technology Supervisor, Information Technology Manager or higher-level management staff. The Senior Systems Engineer does not supervise. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed. Designs, develops, customizes, installs, tests, implements, and maintains operating system software, propriety system software and hardware infrastructure or connectivity capability; monitors and tunes systems for optimum performance. Reviews the designs of proposed major applications and upgrades for compliance with the City's security policy; performs routine security audits, report findings and recommend related system enhancements; maintains firewall configuration and router access lists as needed; performs routine reviews of security logs for firewalls, border routers and DMZ servers; installs and maintains intrusion detection system to protect against an attack on the City's networks; monitors and researches possible security threats and communicate alerts and recommendations to the appropriate City staff member. Supports the mainframe, mid-range and specialized operating system software. Manages a wide area network or local area network; installs upgrades and enhancements; maintains hardware and software operability; designs network, manages installation of hub, switch and router upgrades; monitors network performance; and documents network design and configuration Participates in capacity planning and security assessment; participates in disaster planning and recovery procedures. Trains and mentors IT staff and end users relative to mainframe, network, security and operating system enhancements and procedures. Performs other related duties as assigned. QUALIFICATIONS Knowledge of : Security policy administration. Network architecture and design fundamentals. Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes. Mainframe and network operating systems, programming languages, utilities and tools. Project management techniques. Communication protocols, telecommunications and information processing environments. General programming and compilation techniques. Wired and wireless network design and implementation. Firewall architecture. Web architecture, protocols and languages. Network backup and recovery techniques. Security trends, risk assessment and products. Skill in : Software and hardware installation, maintenance and customization. Verbal and written communication. Operating System installation, troubleshooting, programming. Network administration, optimization. Ability to : Communicate effectively with both technical and non-technical personnel. Analyze, identify and resolve complex operating system and system software problems. Perform complex software installation, maintenance, and customization. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Five years' experience in computer system security, network administration or mainframe operating systems including design, testing, installation, documentation and maintenance of systems software and hardware configuration. Education : A Bachelor's degree from an accredited college or university in computer science or related degree. Substitution : Additional experience may substitute for education on a year-for-year basis. PROOF OF E DUCATION Should e ducation b e us e d to qualify for this position, th e n p roof of e ducation such as, but not limit e d to, univ e rsity/coll e g e transcripts and d e gr e e s should b e submitt e d with your application and will b e r e quir e d at th e tim e of appointm e nt . Unofficial docum e nts and/or copi e s ar e acc e ptabl e . An applicant with a coll e g e d e gr e e obtain e d outsid e th e Unit e d Stat e s must hav e e ducation r e cords e valuat e d by a cr e d e ntials e valuation s e rvic e . E valuation of e ducation r e cords will b e du e at tim e of appointm e nt. SPECIAL QUALIFICATIONS Driver License : Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office as part of the application process; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) -All applications received will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Background Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history. 6. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: Continuous
Oct 29, 2023
Full Time
THE POSITION THIS POSTING WILL BE OPEN UNTIL FILLED Application cut-off dates are the 15th and last day of each month. Please Note: a candidate may be required to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required. IDEAL CANDIDATE STATEMENT The City of Sacramento is seeking a highly motivated individual that is an effective communicator and talented leader with advanced information technology skills. This position is in the Department of Information Technology's Operations Division. The individual will be part of a team responsible for the Citywide and Public Safety server infrastructure, virtualization environment, directory services, email, security, monitoring and alerting, backups, and enterprise storage. The position works closely with other members within the Department of Information Technology, business stakeholders, outside consultants, and elected officials. The following are preferred skills or experiences in the any of the following systems: Windows Server OS and Active Directory services Linux OS (preferably Redhat) Office 365 Virtualization technologies i.e., VMware Storage Products Rubrik & Veeam Backup Solutions Dell Server and Storage Hardware Monitoring solutions, ex: SolarWinds Identity Management (preferably Okta) Privileged Access Management PowerShell Scripting Under direction, the Senior Systems Engineer performs professional, technical and systems programming and/or systems administration duties involving the design, development, testing, implementation and maintenance of the software and hardware infrastructure and connectivity capability between different platforms that manage information technology resources and support the execution of automated applications. DISTINGUISHING CHARACTERISTICS This advanced journey professional classification is populated with multiple incumbents. The Senior Systems Engineer performs network design, administration and tuning, mainframe operating systems programming, and/or cross-platform system security. Incumbents may function as team leaders and technical specialists and exercise discretion and have latitude in resolving both mainframe and network issues. Incumbents support any one or a combination of platforms, operating systems and associated products. This class is distinguished from the lower level Systems Engineer by the complexity of duties performed, the depth and breadth of network administration and/or operating systems programming duties, and the latitude in decision-making. This classification is distinguished from Principal Systems Engineer that the latter has greater technical responsibility including systems design across multiple platforms running large-scale applications, design and implementation of sophisticated security measures, and specification development and technical project management and possesses an advanced level of knowledge and experience. SUPERVISION RECEIVED AND EXERCISED Direction is provided by an Information Technology Supervisor, Information Technology Manager or higher-level management staff. The Senior Systems Engineer does not supervise. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed. Designs, develops, customizes, installs, tests, implements, and maintains operating system software, propriety system software and hardware infrastructure or connectivity capability; monitors and tunes systems for optimum performance. Reviews the designs of proposed major applications and upgrades for compliance with the City's security policy; performs routine security audits, report findings and recommend related system enhancements; maintains firewall configuration and router access lists as needed; performs routine reviews of security logs for firewalls, border routers and DMZ servers; installs and maintains intrusion detection system to protect against an attack on the City's networks; monitors and researches possible security threats and communicate alerts and recommendations to the appropriate City staff member. Supports the mainframe, mid-range and specialized operating system software. Manages a wide area network or local area network; installs upgrades and enhancements; maintains hardware and software operability; designs network, manages installation of hub, switch and router upgrades; monitors network performance; and documents network design and configuration Participates in capacity planning and security assessment; participates in disaster planning and recovery procedures. Trains and mentors IT staff and end users relative to mainframe, network, security and operating system enhancements and procedures. Performs other related duties as assigned. QUALIFICATIONS Knowledge of : Security policy administration. Network architecture and design fundamentals. Principles of and current trends in information technology design and implementation across all platforms from PCs to mainframes. Mainframe and network operating systems, programming languages, utilities and tools. Project management techniques. Communication protocols, telecommunications and information processing environments. General programming and compilation techniques. Wired and wireless network design and implementation. Firewall architecture. Web architecture, protocols and languages. Network backup and recovery techniques. Security trends, risk assessment and products. Skill in : Software and hardware installation, maintenance and customization. Verbal and written communication. Operating System installation, troubleshooting, programming. Network administration, optimization. Ability to : Communicate effectively with both technical and non-technical personnel. Analyze, identify and resolve complex operating system and system software problems. Perform complex software installation, maintenance, and customization. EXPERIENCE AND EDUCATION Any combination of education and experience that would provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Five years' experience in computer system security, network administration or mainframe operating systems including design, testing, installation, documentation and maintenance of systems software and hardware configuration. Education : A Bachelor's degree from an accredited college or university in computer science or related degree. Substitution : Additional experience may substitute for education on a year-for-year basis. PROOF OF E DUCATION Should e ducation b e us e d to qualify for this position, th e n p roof of e ducation such as, but not limit e d to, univ e rsity/coll e g e transcripts and d e gr e e s should b e submitt e d with your application and will b e r e quir e d at th e tim e of appointm e nt . Unofficial docum e nts and/or copi e s ar e acc e ptabl e . An applicant with a coll e g e d e gr e e obtain e d outsid e th e Unit e d Stat e s must hav e e ducation r e cords e valuat e d by a cr e d e ntials e valuation s e rvic e . E valuation of e ducation r e cords will b e du e at tim e of appointm e nt. SPECIAL QUALIFICATIONS Driver License : Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application for further consideration by the next posted cut-off date; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office as part of the application process; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) -All applications received will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Background Process: If considered for appointment, candidates may be required to pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, and drug use history. 6. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at http://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: Continuous
CALAVERAS COUNTY, CA
San Andreas, California, United States
Position Description Join our Behavioral Health Team to oversee administrative functions including Medi-Cal billing, transportation services, medical records, clerical support and other duties as assigned for all Mental Health and Substance Abuse programs provided in Calaveras County. Under direction of the department head and/or designee, will exercise direct supervision over professional, technical and clerical personnel; plan, organize, manage and coordinate the administrative functions as well as designated programmatic/operational responsibilities of an assigned unit/department; to establish and implement assigned programs' objectives and performance standards; to serve as a member of the department's management team which is responsible for fulfilling the mission and carrying out the policies of the department; and to promote and participate in collaborative activities, programs and projects that cross functional areas. DISTINGUISHING CHARACTERISTICS: The Behavioral Health Administrative Services Manager is a management job classification that provides direct supervision to employees within an administrative support work unit and assumes substantive and significant responsibility for assigned departmental and/or multi-divisional administration to include, but not limited to, fiscal and budgetary, personnel, recordkeeping, documentation and management information systems activities. The Behavioral Health Administrative Service Manager may also direct and manage assigned programmatic and/or operational activities integral to the assigned departments responsibilities. This classification serves as an advisor to the department head/management team on a variety of complex administrative services and related functions. Example of Duties Serve as an effective and positive member of the department's management team. Participate in strategic planning, legislative review and analysis, and policy development. Plan, organize and manage the assigned administrative, operational and programmatic activities within designated areas of responsibility. Monitor and evaluate work in progress to ensure compliance with goals and policies. Participate in the identification and allocation of resources (fiscal, staffing, information technology, supplies and materials) Contribute to problem-solving, decision making and planning activities of the assigned department. Plan, direct and manage multiple complex fiscal accounting operations for assigned department and its inclusive divisions Oversee the maintenance of appropriate documentation and recordkeeping. Oversee the preparation of a variety of financial reports for use and review by department management, County Administrative Officer, and other governmental and/or special agencies as necessary. Plan, direct and manage the information systems operations and related technological functions for assigned department and its inclusive divisions. Act as liaison with the County-wide information systems support staff and/or outside vendors as necessary to ensure departmental users receive appropriate and optimum levels of assistance. Direct, manage and participate in the preparation for multiple and complex budgets. Collect and analyze data in the support of effective forecasting of revenues and expenditures, develops justifications for budgetary recommendations. Represent assigned departmental unit on personnel matters such as staffing, recruitment, selection, classification, and/or employee relations. Act as departmental liaison with Human Resources department. Provide or coordinate staff training, work with employees to correct deficiencies. Identify, plan, implement and evaluate goals, objectives, priorities, and activities within assigned area of responsibility. Provide professional and managerial resources to the director and management team. Represent assigned department to outside organizations, local communities, special interest groups, businesses, clients, customers, and the general public utilizing accepted principles of effective customer service. Establish and maintain open communications with employees, other County departments, multi-disciplinary teams and other governmental organizations. Direct and manage the work of consultants. Assist in the requests for proposals, review bids, interview and select consultants.. Maintain awareness of and participation in an appropriate external professional environment and resources to ensure the highest level of professional standards are applied to service delivery within the assigned department. Perform related duties as assigned. Minimum Qualifications Knowledge of: Principles and modern methods of public and business administration with special reference to organization, fiscal budget, and personnel management; advanced principles of financial administration, including financial forecasting, cost accounting and financial analysis; advance principles and practices of organizational analysis and human resource planning; basic principles and practices of County-wide operations and organization; management, leadership, motivation, team building and conflict resolution; organizational and management practices as applied to development, analysis, and evaluation of programs, policies and operational needs; pertinent local, state and federal rules, regulations and laws; principles and practices of supervision, training and performance evaluations; standard and accepted office practices, procedures and equipment; principles and practices of work safety. Ability to: Organize, implement and direct activities of professional, technical and clerical staff involved in assigned areas of responsibility; understand all aspects of assigned department/unit, intermittently analyze work papers, reports and special projects, identify and interpret technical and numerical information, observe and problem solve operational and technical policies and procedures; analyze budget and technical reports; interpret and evaluate staff reports; successfully develop, manage and monitor budgets, programs and expenditures; recommend policies and procedures related to assigned area, make presentations to boards, community groups and employees, gain cooperation through discussion and persuasion; interpret and apply pertinent local, state and federal laws, guidelines and regulations; apply principles and practices of personnel administration; negotiate agreement between differing individuals and groups; prepare reports, statistical data, forms, questionnaires and surveys; work with various cultural and ethnic groups in a tactful and effective manner; establish and maintain an effective working relationship with those contacted throughout the course of work. Education, Training, and Experience: Sufficient education, training and related work experience to demonstrate possession of the knowledge, skills, and abilities detailed below which would typically be acquired through: Equivalent to graduation from an accredited four-year college or university with major course work in business administration, public administration, government, economics, finance, or related field -AND- four years of supervisory administrative responsibility. Governmental supervisory administrative experience may substitute on a year for year basis for the required degree. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles may be required. Bargaining Unit 4 - Mid-Management & Professional Exempt Employees For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Management Time Off (MTO) : 40 annually, pro-rated if hired on/after July 1st. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Flexible Spending Accounts under Section 125 Flexible Spending:Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHIELD Life Insurance: $50,000.00 County paid Retirement Information: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month Closing Date/Time: Continuous
Aug 24, 2023
Full Time
Position Description Join our Behavioral Health Team to oversee administrative functions including Medi-Cal billing, transportation services, medical records, clerical support and other duties as assigned for all Mental Health and Substance Abuse programs provided in Calaveras County. Under direction of the department head and/or designee, will exercise direct supervision over professional, technical and clerical personnel; plan, organize, manage and coordinate the administrative functions as well as designated programmatic/operational responsibilities of an assigned unit/department; to establish and implement assigned programs' objectives and performance standards; to serve as a member of the department's management team which is responsible for fulfilling the mission and carrying out the policies of the department; and to promote and participate in collaborative activities, programs and projects that cross functional areas. DISTINGUISHING CHARACTERISTICS: The Behavioral Health Administrative Services Manager is a management job classification that provides direct supervision to employees within an administrative support work unit and assumes substantive and significant responsibility for assigned departmental and/or multi-divisional administration to include, but not limited to, fiscal and budgetary, personnel, recordkeeping, documentation and management information systems activities. The Behavioral Health Administrative Service Manager may also direct and manage assigned programmatic and/or operational activities integral to the assigned departments responsibilities. This classification serves as an advisor to the department head/management team on a variety of complex administrative services and related functions. Example of Duties Serve as an effective and positive member of the department's management team. Participate in strategic planning, legislative review and analysis, and policy development. Plan, organize and manage the assigned administrative, operational and programmatic activities within designated areas of responsibility. Monitor and evaluate work in progress to ensure compliance with goals and policies. Participate in the identification and allocation of resources (fiscal, staffing, information technology, supplies and materials) Contribute to problem-solving, decision making and planning activities of the assigned department. Plan, direct and manage multiple complex fiscal accounting operations for assigned department and its inclusive divisions Oversee the maintenance of appropriate documentation and recordkeeping. Oversee the preparation of a variety of financial reports for use and review by department management, County Administrative Officer, and other governmental and/or special agencies as necessary. Plan, direct and manage the information systems operations and related technological functions for assigned department and its inclusive divisions. Act as liaison with the County-wide information systems support staff and/or outside vendors as necessary to ensure departmental users receive appropriate and optimum levels of assistance. Direct, manage and participate in the preparation for multiple and complex budgets. Collect and analyze data in the support of effective forecasting of revenues and expenditures, develops justifications for budgetary recommendations. Represent assigned departmental unit on personnel matters such as staffing, recruitment, selection, classification, and/or employee relations. Act as departmental liaison with Human Resources department. Provide or coordinate staff training, work with employees to correct deficiencies. Identify, plan, implement and evaluate goals, objectives, priorities, and activities within assigned area of responsibility. Provide professional and managerial resources to the director and management team. Represent assigned department to outside organizations, local communities, special interest groups, businesses, clients, customers, and the general public utilizing accepted principles of effective customer service. Establish and maintain open communications with employees, other County departments, multi-disciplinary teams and other governmental organizations. Direct and manage the work of consultants. Assist in the requests for proposals, review bids, interview and select consultants.. Maintain awareness of and participation in an appropriate external professional environment and resources to ensure the highest level of professional standards are applied to service delivery within the assigned department. Perform related duties as assigned. Minimum Qualifications Knowledge of: Principles and modern methods of public and business administration with special reference to organization, fiscal budget, and personnel management; advanced principles of financial administration, including financial forecasting, cost accounting and financial analysis; advance principles and practices of organizational analysis and human resource planning; basic principles and practices of County-wide operations and organization; management, leadership, motivation, team building and conflict resolution; organizational and management practices as applied to development, analysis, and evaluation of programs, policies and operational needs; pertinent local, state and federal rules, regulations and laws; principles and practices of supervision, training and performance evaluations; standard and accepted office practices, procedures and equipment; principles and practices of work safety. Ability to: Organize, implement and direct activities of professional, technical and clerical staff involved in assigned areas of responsibility; understand all aspects of assigned department/unit, intermittently analyze work papers, reports and special projects, identify and interpret technical and numerical information, observe and problem solve operational and technical policies and procedures; analyze budget and technical reports; interpret and evaluate staff reports; successfully develop, manage and monitor budgets, programs and expenditures; recommend policies and procedures related to assigned area, make presentations to boards, community groups and employees, gain cooperation through discussion and persuasion; interpret and apply pertinent local, state and federal laws, guidelines and regulations; apply principles and practices of personnel administration; negotiate agreement between differing individuals and groups; prepare reports, statistical data, forms, questionnaires and surveys; work with various cultural and ethnic groups in a tactful and effective manner; establish and maintain an effective working relationship with those contacted throughout the course of work. Education, Training, and Experience: Sufficient education, training and related work experience to demonstrate possession of the knowledge, skills, and abilities detailed below which would typically be acquired through: Equivalent to graduation from an accredited four-year college or university with major course work in business administration, public administration, government, economics, finance, or related field -AND- four years of supervisory administrative responsibility. Governmental supervisory administrative experience may substitute on a year for year basis for the required degree. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles may be required. Bargaining Unit 4 - Mid-Management & Professional Exempt Employees For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Extra-Hire: Extra-hire employees are not eligible for step advances, vacation, seniority rights, holiday pay or other certain employee benefits. They are entitled to 24 hours of sick leave per year and eligilbe for the county's CORE Medical plan but not eligible for dental or vision insurance. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Management Time Off (MTO) : 40 annually, pro-rated if hired on/after July 1st. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Flexible Spending Accounts under Section 125 Flexible Spending:Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending:Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance LEGALSHIELD Life Insurance: $50,000.00 County paid Retirement Information: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month Closing Date/Time: Continuous
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description PRINCIPAL NETWORK & SYSTEMS ENGINEER Regular, Full-Time Employment Opportunity The City of Sunnyvale is seeking a service-oriented Principal Network & Systems Engineer for the Information Technology Department. The incumbent will lead the Network & Systems team. The team focuses on network, storage, and server support along with working on IT Infrastructure projects. Strong customer service business-to-technical skills and experience in implementing and supporting complex network and systems infrastructure, troubleshooting issues, performing systems analysis, and multi-tasking are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently. The Information Technology Department (ITD) provides secure, reliable and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. Under general direction of an Information Technology Manager, supervises, leads, coordinates, monitors, performs and supports multiple information technology areas that may include one or more citywide data center activities and systems of data, voice, radio, video networks, and/or server solutions; revises, improves, updates, and maintains existing systems under the appropriate Service Level Agreements (SLAs); participates in and/or manages infrastructure, system implementation or client services projects to include schedule and resource planning; provides training and technical support to technical staff and end users; closely coordinates and works with departmental managers, system owners, end-users, public officials, the public, vendors, and project teams; executes the Information Technology Strategic Plan; assists in the development and management of the unit's performance measures and budget; supervises and manages staff within the unit; operates as the subject matter expert; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS Principal Network & Systems Engineer is the highest level in the classification series. The classification of Principal Network & Systems Engineer is distinguished from the higher-level Information Technology Manager in that the Information Technology Manager is responsible for the overall administration of the division. This classification is further distinguished from the lower-level Senior Network & Systems Engineer in that the Principal Network & Systems Engineer is assigned the most complex duties and responsibilities of the positions in the series, works independently to complete operational and project tasks, may lead IT projects, and/or may have full supervisory responsibility. The Network & Systems Engineer classification series has three (3) distinct areas of focus listed below and all are assigned to the appropriate unit within the Infrastructure Services Division. To be hired as a Principal Network & Systems Engineer classification, the candidate must demonstrate the minimum qualifications with an emphasis in all three of the areas of focus below: Voice and Data Networking: Responsible for configuring and modifying the configuration of the City's voice and data networks to meet evolving and ongoing functional needs of City departments. Telecommunications: Responsible for configuring and modifying the configuration of the City's telecommunications to meet evolving and ongoing functional needs of City departments. Radio Networking: Responsible for configuring and modifying the configuration of the City's radio networks to meet evolving and ongoing functional needs of City departments. System Administration: Responsible for configuring and modifying the configuration of the City's server and storage systems to meet evolving and ongoing functional needs of City departments. Automate data exchange between related, but separate systems, including external interfaces to transfer data to and from vendors Essential Job Functions (May include, but are not limited to, the following): Supervises assigned IT staff; provides mentorship, guidance and direction; prepares and delivers evaluations of assigned staff. Plan, prioritize, assign, supervise and review the work of assigned staff. Participate in the selection of staff; provide or coordinate staff training; motivate staff and manage effective teams. Assists in the development and implementation of department and unit goals, objectives policies and procedures and correspondingly aligns to goals of assigned staff. Oversees the planning, design, installation, and supports data center activities and systems of data, voice, radio and video network infrastructures, IT equipment, servers, storage and applications to achieve optimum performance and security. Communicates effectively with internal clients and vendors to identify needs and evaluate alternative business solutions. Performs structured and complex analyses, designs and develops integrated information flow. Completes own service requests in a timely manner and provides support to end users, assigns service requests, incidents and problem tickets to team members. Ensures team contributions to the department's performance/service metrics. Defines standards of appropriate usage and performance of systems accordingly. Researches, designs, develops security and integrity of infrastructure and client device systems to ensure protection from inappropriate access or destruction to include disaster recovery and business continuity. Develops and executes preventive maintenance programs identifying weaknesses of current system to determine critical server/storage or network issues, including cybersecurity. Develops contract specifications, coordinates services and monitors terms and agreements provided by vendors and independent contractors. Recommends, evaluates, and monitors the acquisition and operational cost of network and server related items to obtain the best results, meet budget guidelines, and ensure system compatibility. Manages and monitors tasks related to projects or system implementations. Coaches, mentors, and trains other city staff through both formal and informal training programs. Oversees, develops, and maintains technical system documentation and develops and provides training programs and materials to end-users and other technical staff. Ensures completion of technical documentation by subordinates. Develops and executes project plans based on standard Project Management guidelines, and leads or participates in projects according to the plan, to include carrying out the IT Strategic Plan (ITSP). Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. Participate in budget preparation and administration for projects, operations or technology investments; monitor and control expenditures. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers, and color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work also requires the ability to climb ladders, drive motorized vehicles and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or closely related field AND eight years of experience in any two of the focus areas; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, business information systems, computer science, information technology or closely related field AND eight years of experience in any two of the focus areas; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, information technology, engineering, or closely related field; AND seven years of experience in any two of the focus areas OR At least two of Cisco Certified Internetwork Expert (CCIE), NetApp Certified Implementation Engineer (NCIE), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), Cisco Certified Network Associate (CCNA) certificate, VMWare Certified Professional (VCP), Cisco Certified Design Associate (CCDA) or Microsoft Certified Solutions Engineer (MCSE) certification AND eight years of experience in any two of the focus areas NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Principles and practices of excellent customer service. Principles and practices of IT Infrastructure Library (ITIL). Principles and practices of IT Service Management (ITSM) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Network traffic and performance parameters. Principles of VoIP and standard telephony. Principles of radio networks and frequencies The installation and management of relational databases. Methods and procedures of systems administration and security and integrity maintenance. Connectivity, system integration, and network design. Structure development, features, and access including configurations protocol and interfacing. Current developments and trends of network technologies. Principles and methods of system and network storage management. Local Area Network wiring and distribution methods. Wide Areas Networking Connectivity utilizing leased services, fiber backbone, and wireless transports. Principles and practices of budget monitoring. Principles and practices of supervision, training and performance evaluation. Methods and techniques to motivate staff and manage effective teams. Applicable industry and safety codes and standards. Cybersecurity practices and procedures. Principles of project management. Ability to: Provide excellent customer service. Supervise, coach, guide and mentor team members. Communicate effectively, orally and in writing. Analyze network/system problems by developing and using appropriate test structures and related diagnostics. Assess the risks and costs of IT operations and developing cost-efficient solutions. Translate user defined requirements into specifications and features. Supervise the work of subordinate employees and maintain functional relationships with a variety of other technical and non-technical staff. Design and perform server administration activities. Lead complex network and server/storage design projects in support of the IT Strategic Plan and City goals. Establish, maintain, and promote positive and effective working relationships with employees, other agencies and the public; work independently and as a member of a team. Effectively organize, prioritize, follow-up, and use good judgment on work assignments to meet established deadlines. Determine needs for and/or develop administrative/operational policy proposals. Perform alternative cost/benefit analysis for network or server/storage enhancement or replacement and provide recommendations. Develop and maintains technical system documentation. Assist in contract development and negotiation and manage vendor performance. Develop and provides training and materials to end-users and other technical staff. Respond to cybersecurity issues and remediate in a timely manner. Serve as a client liaison to identify and define project requirements, scope and objectives. Develop project plans based on standard Project Management guidelines, and leads or participates in projects according to the plan, in support of the IT Strategic Plan. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Possession and maintenance of Cisco Certified Network Associate (CCNA) certificate. Possession and maintenance of VMWare Certified Professional (VCP) certificate. DESIRABLE QUALIFICATIONS Public sector employment experience. Proven track record of implementing new network or server solutions within an organization and/or successfully maintaining a complex network. Proven track record of motivating teams and providing supervision to high-performing teams. Proficient in the following: Active Directory; Dell Server Hardware; Windows Server OS; VMWare vSphere; Storage Area Networks; Email Administration; SQL; DNS; DHCP. Possession of NetApp Certified Implementation Engineer (NCIE) certificate. Possession of NetApp Certified Data Administrator (NCDA) certificate. Possession of Palo Alto Networks Accredited Configuration Engineer (ACE) certificate. Possession and maintenance of Palo Alto Networks Accredited Configuration Engineer (ACE) certificate. Possession and maintenance of Cisco Certified Network Professional (CCNP) certificate. Possession and maintenance of Cisco Certified Design Associate (CCDA) certificate. Possession and maintenance of Microsoft Certified Solutions Expert (MCSE): Server Infrastructure level. Application and Selection Process APPLICATION PROCESS The application period closes on Thursday, January 4, 2024, at 5:00 pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for January 17 or January 18, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled from January 29-31, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 1/4/2024 5:00 PM Pacific
Nov 28, 2023
Full Time
Description PRINCIPAL NETWORK & SYSTEMS ENGINEER Regular, Full-Time Employment Opportunity The City of Sunnyvale is seeking a service-oriented Principal Network & Systems Engineer for the Information Technology Department. The incumbent will lead the Network & Systems team. The team focuses on network, storage, and server support along with working on IT Infrastructure projects. Strong customer service business-to-technical skills and experience in implementing and supporting complex network and systems infrastructure, troubleshooting issues, performing systems analysis, and multi-tasking are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently. The Information Technology Department (ITD) provides secure, reliable and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. Under general direction of an Information Technology Manager, supervises, leads, coordinates, monitors, performs and supports multiple information technology areas that may include one or more citywide data center activities and systems of data, voice, radio, video networks, and/or server solutions; revises, improves, updates, and maintains existing systems under the appropriate Service Level Agreements (SLAs); participates in and/or manages infrastructure, system implementation or client services projects to include schedule and resource planning; provides training and technical support to technical staff and end users; closely coordinates and works with departmental managers, system owners, end-users, public officials, the public, vendors, and project teams; executes the Information Technology Strategic Plan; assists in the development and management of the unit's performance measures and budget; supervises and manages staff within the unit; operates as the subject matter expert; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS Principal Network & Systems Engineer is the highest level in the classification series. The classification of Principal Network & Systems Engineer is distinguished from the higher-level Information Technology Manager in that the Information Technology Manager is responsible for the overall administration of the division. This classification is further distinguished from the lower-level Senior Network & Systems Engineer in that the Principal Network & Systems Engineer is assigned the most complex duties and responsibilities of the positions in the series, works independently to complete operational and project tasks, may lead IT projects, and/or may have full supervisory responsibility. The Network & Systems Engineer classification series has three (3) distinct areas of focus listed below and all are assigned to the appropriate unit within the Infrastructure Services Division. To be hired as a Principal Network & Systems Engineer classification, the candidate must demonstrate the minimum qualifications with an emphasis in all three of the areas of focus below: Voice and Data Networking: Responsible for configuring and modifying the configuration of the City's voice and data networks to meet evolving and ongoing functional needs of City departments. Telecommunications: Responsible for configuring and modifying the configuration of the City's telecommunications to meet evolving and ongoing functional needs of City departments. Radio Networking: Responsible for configuring and modifying the configuration of the City's radio networks to meet evolving and ongoing functional needs of City departments. System Administration: Responsible for configuring and modifying the configuration of the City's server and storage systems to meet evolving and ongoing functional needs of City departments. Automate data exchange between related, but separate systems, including external interfaces to transfer data to and from vendors Essential Job Functions (May include, but are not limited to, the following): Supervises assigned IT staff; provides mentorship, guidance and direction; prepares and delivers evaluations of assigned staff. Plan, prioritize, assign, supervise and review the work of assigned staff. Participate in the selection of staff; provide or coordinate staff training; motivate staff and manage effective teams. Assists in the development and implementation of department and unit goals, objectives policies and procedures and correspondingly aligns to goals of assigned staff. Oversees the planning, design, installation, and supports data center activities and systems of data, voice, radio and video network infrastructures, IT equipment, servers, storage and applications to achieve optimum performance and security. Communicates effectively with internal clients and vendors to identify needs and evaluate alternative business solutions. Performs structured and complex analyses, designs and develops integrated information flow. Completes own service requests in a timely manner and provides support to end users, assigns service requests, incidents and problem tickets to team members. Ensures team contributions to the department's performance/service metrics. Defines standards of appropriate usage and performance of systems accordingly. Researches, designs, develops security and integrity of infrastructure and client device systems to ensure protection from inappropriate access or destruction to include disaster recovery and business continuity. Develops and executes preventive maintenance programs identifying weaknesses of current system to determine critical server/storage or network issues, including cybersecurity. Develops contract specifications, coordinates services and monitors terms and agreements provided by vendors and independent contractors. Recommends, evaluates, and monitors the acquisition and operational cost of network and server related items to obtain the best results, meet budget guidelines, and ensure system compatibility. Manages and monitors tasks related to projects or system implementations. Coaches, mentors, and trains other city staff through both formal and informal training programs. Oversees, develops, and maintains technical system documentation and develops and provides training programs and materials to end-users and other technical staff. Ensures completion of technical documentation by subordinates. Develops and executes project plans based on standard Project Management guidelines, and leads or participates in projects according to the plan, to include carrying out the IT Strategic Plan (ITSP). Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. Participate in budget preparation and administration for projects, operations or technology investments; monitor and control expenditures. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers, and color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work also requires the ability to climb ladders, drive motorized vehicles and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or closely related field AND eight years of experience in any two of the focus areas; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, business information systems, computer science, information technology or closely related field AND eight years of experience in any two of the focus areas; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, information technology, engineering, or closely related field; AND seven years of experience in any two of the focus areas OR At least two of Cisco Certified Internetwork Expert (CCIE), NetApp Certified Implementation Engineer (NCIE), Palo Alto Networks (PAN) Accredited Configuration Engineer (ACE), Cisco Certified Network Associate (CCNA) certificate, VMWare Certified Professional (VCP), Cisco Certified Design Associate (CCDA) or Microsoft Certified Solutions Engineer (MCSE) certification AND eight years of experience in any two of the focus areas NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Principles and practices of excellent customer service. Principles and practices of IT Infrastructure Library (ITIL). Principles and practices of IT Service Management (ITSM) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Network traffic and performance parameters. Principles of VoIP and standard telephony. Principles of radio networks and frequencies The installation and management of relational databases. Methods and procedures of systems administration and security and integrity maintenance. Connectivity, system integration, and network design. Structure development, features, and access including configurations protocol and interfacing. Current developments and trends of network technologies. Principles and methods of system and network storage management. Local Area Network wiring and distribution methods. Wide Areas Networking Connectivity utilizing leased services, fiber backbone, and wireless transports. Principles and practices of budget monitoring. Principles and practices of supervision, training and performance evaluation. Methods and techniques to motivate staff and manage effective teams. Applicable industry and safety codes and standards. Cybersecurity practices and procedures. Principles of project management. Ability to: Provide excellent customer service. Supervise, coach, guide and mentor team members. Communicate effectively, orally and in writing. Analyze network/system problems by developing and using appropriate test structures and related diagnostics. Assess the risks and costs of IT operations and developing cost-efficient solutions. Translate user defined requirements into specifications and features. Supervise the work of subordinate employees and maintain functional relationships with a variety of other technical and non-technical staff. Design and perform server administration activities. Lead complex network and server/storage design projects in support of the IT Strategic Plan and City goals. Establish, maintain, and promote positive and effective working relationships with employees, other agencies and the public; work independently and as a member of a team. Effectively organize, prioritize, follow-up, and use good judgment on work assignments to meet established deadlines. Determine needs for and/or develop administrative/operational policy proposals. Perform alternative cost/benefit analysis for network or server/storage enhancement or replacement and provide recommendations. Develop and maintains technical system documentation. Assist in contract development and negotiation and manage vendor performance. Develop and provides training and materials to end-users and other technical staff. Respond to cybersecurity issues and remediate in a timely manner. Serve as a client liaison to identify and define project requirements, scope and objectives. Develop project plans based on standard Project Management guidelines, and leads or participates in projects according to the plan, in support of the IT Strategic Plan. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Possession and maintenance of Cisco Certified Network Associate (CCNA) certificate. Possession and maintenance of VMWare Certified Professional (VCP) certificate. DESIRABLE QUALIFICATIONS Public sector employment experience. Proven track record of implementing new network or server solutions within an organization and/or successfully maintaining a complex network. Proven track record of motivating teams and providing supervision to high-performing teams. Proficient in the following: Active Directory; Dell Server Hardware; Windows Server OS; VMWare vSphere; Storage Area Networks; Email Administration; SQL; DNS; DHCP. Possession of NetApp Certified Implementation Engineer (NCIE) certificate. Possession of NetApp Certified Data Administrator (NCDA) certificate. Possession of Palo Alto Networks Accredited Configuration Engineer (ACE) certificate. Possession and maintenance of Palo Alto Networks Accredited Configuration Engineer (ACE) certificate. Possession and maintenance of Cisco Certified Network Professional (CCNP) certificate. Possession and maintenance of Cisco Certified Design Associate (CCDA) certificate. Possession and maintenance of Microsoft Certified Solutions Expert (MCSE): Server Infrastructure level. Application and Selection Process APPLICATION PROCESS The application period closes on Thursday, January 4, 2024, at 5:00 pm (postmarks or faxes are not accepted). Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for January 17 or January 18, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled from January 29-31, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 1/4/2024 5:00 PM Pacific