57 jobs found

Description: At CSUN we aspire to continually grow as an inclusive, cooperative community! CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. As a leader you will have the opportunity to thrive in a community in which our leaders share common traits as identified in our Leadership Principles https://www.csun.edu/leadership-principles. If this sounds like you, you've come to the right place. Responsibilities Reporting to the Senior Advisor to the President for Inclusive Excellence and Equity Innovation Officer, the Senior Director of STEAM (Science, Technology, Engineering, Arts, and Mathematics) Educational Programs provides overall leadership and administration of the HSI STEAM education programming with CSU, regional, and CSUN partners. This campus leader develops, implements, and invests in growing promising practices that accelerate educational equity and innovation, leverage technology and collaborations with educational, community, and industry partners, and catalyze leveraging technology to scale, elevate and share promising practices in STEAM education to activate talent and build a more inclusive and diverse workforce. • Oversees all aspects of grant development and administration, including developing a call for proposals, implementing a grant application process, developing and managing an external grant review process, facilitating technical assistant sessions for prospective applicants, transitioning awardees to the post-award contracting process, ensuring regular communications and administration of contract terms, implementing grantee reporting, facilitating access to ongoing professional development opportunities and thought partners for grantees, elevating and sharing best practices, and leading a community of practice across the CSU. • Manages the day-to-day programmatic and fiscal operations for regional STEAM education programs and HSI Community Grant recipients and is responsible for effectively budgeting and managing program resources, achieving associated milestones, leading strategic planning and continuous improvement, and overseeing project effectiveness. • As a leader, demonstrates a commitment to student success that is mission aligned with the university’s vision, values and priorities. Establishes an ethical and collegial work environment, promoting a collaborative, accountable and inclusive team. Encourages a courageous and resilient solution-oriented environment by participating in new opportunities to further the mission of the university. Participates in developing initiatives that further support the campus mission with a service-oriented and catalytic mind set. Strengthens employees by being communicative and a talent builder that develops team attributes, furthering departmental goals. • Performs other duties as assigned. 'NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/t7i6r Minimum Qualifications • A Master’s degree in Public Policy & Administration, Education, STEM, or related field. • A record of at least five (5) years of progressive and successful experience in P-20 education administration, public sector leadership and/or non-profit management. • Professional experience in grant administration and/or project management including evaluation oversight. • Professional experience advancing institutional or organizational transformation initiatives, and equity centered student success initiatives. • Experience developing and maintaining cooperative working relationships with multiple educational, public, governmental and community organizations. • Knowledge of barriers that limit participation for racially minoritized and first-generation students in higher education. • Outstanding facilitation and interpersonal communication skills including diplomacy, inclusion, listening, and consensus building to inform the decision-making process. • A strong record of commitment to and cultivation of equity, inclusion and student success and deep appreciation for the richly diverse student population that CSUN (and HSIs) serve. • Position involves frequent travel, use of technology, and flexible hours including evenings and weekends. Preferred Qualifications • Experience designing national, statewide, regional or campus wide programs for historically underserved and underrepresented students and communities. • Track record of successfully managing large scale complex projects with an institution-wide, regional, statewide or national impact and strategic activities around a shared vision for success. • Experience working with higher education institutions. • Outstanding written and verbal skills and the ability to convey complex data, information and concepts in accessible terms for a range of audiences. • Demonstrated experience leading and integrating educational equity, access and STEM initiatives. • A high level of energy, focus and the capacity to effectively partner with a broad range of constituents. • Demonstrated success in leading a high-performing team and the willingness to serve as a motivator and mentor to staff while achieving goals. • Knowledge of IRB approvals and analytical tools to track and quantify equity outcomes. • Bilingual in Spanish. • A valid driver's license, insurance, and reliable vehicle Knowledge, Skills, Abilities & Leadership • Knowledge of barriers that limit participation for racially minoritized and first-generation students in higher education and STEM/STEAM pathways. • Knowledge of analytical tools to track and quantify equity outcomes. • Ability to develop and maintain cooperative working relationships with P-20 educational and community organizations. • Outstanding facilitation and interpersonal communication skills including diplomacy, inclusion, listening, and consensus building to inform the decision-making process. • Lead diverse teams to support the operational mission and vision of employers by fostering an ethical, inclusive and collegial work environment. • Demonstrated ability to support ongoing improvement through courageous, resilient, and catalytic leadership. • Lead varying initiatives through a collaborative, service-oriented and communicative approach. • Demonstrated commitment to employee development, recognition, and accountability to further operational goals. Pay, Benefits, & Work Schedule • Salary is commensurate with knowledge, skills, and experience. The University offers excellent fringe benefits. • The anticipated HIRING RANGE: $140,000 - $150,000 per year, dependent upon qualifications and experience. General Information • This position is a sensitive position as designated by the CSU. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'limited reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. • This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers • Applications received through August 22, 2023, will be considered in the initial review and review of applications will continue until position is filled. • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled

Director of Information Technology Salary Range: $110,000 - $145,000     The New Jersey Office of the State Comptroller (OSC) seeks a problem solver committed to using technology to advance good government and promote government transparency and accountability.  As Director of Information Technology, you will be responsible for identifying existing and emerging technologies to enable analysts, auditors, investigators and lawyers to uncover facts, report to the public, and identify solutions to problems, all in an effort to make government more efficient, transparent and accountable. This is a unique opportunity to contribute to OSC’s mission and enhance the office’s ability to detect and uncover fraud, waste, abuse and corruption and communicate those findings to the public in new and innovative ways.     Responsibilities: * Develop, communicate and implement an innovative IT strategy and roadmap for using technology to enhance our oversight of state and local governments.  * Advise the State Comptroller, Chief of Staff, and senior management on technology and trends in information technology. * Prepare and present reports to senior management highlighting IT performance metrics, risks, and opportunities. * Lead staff, providing guidance, mentorship and fostering a collaborative work environment.  * Collaborate with cross-functional teams, including analysts, auditors, investigators and lawyers, in oversight efforts that involve technology and data and assist senior management with problem-solving related to the office’s investigations, audits and reviews.  * Develop and maintain a strategy for computer and communication systems, including the agency’s website and intranet. * Design data-focused webpages that present information related to OSC’s reports. * Recommend and assist with implementation of software and web applications, and assist OSC in adopting emerging technologies to strengthen oversight efforts. * Review, draft and ensure compliance with IT policies and procedures. * Ensure compliance with applicable laws, regulations, and data privacy requirements in all IT operations. * Identify and oversee technology and innovation training for all agency employees. * Act as a liaison with other state agencies and external parties or consultants. * Assist with implementation of the State’s privacy, cybersecurity and related policies, assess risk, and identify when specialized IT support is needed. * Stay abreast of emerging technologies and industry trends related to IT and recommend innovative solutions to enhance our capabilities.   Requirements: * Bachelor’s degree in Information Technology or relevant field from an accredited college or university.   NOTE: Applicants who do not possess the required education may substitute additional experience as indicated on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.   * Minimum of four (4) years’ experience involving technology, project management or data analytics, including at least one year in a supervisory capacity.  * Strong understanding of IT and data security principles and best practices. * Success leading the modernization of business processes to create an improved user experience. * Ability to assess new and emerging technologies through the development of proofs of concept, pilots, use cases and developing roadmaps to implement and scale new or emerging technology. * Demonstrated skill in communicating with senior management officials in government or private sector, IT professionals and non-technical representatives to develop support for complex programs, exchange information about new technology and developments in the IT industry, and foster the effective and timely use of technological improvements. * Experience managing cross-functional teams and projects, and leading IT projects from inception to completion. * Excellent analytical and problem-solving skills, with an understanding of how to use and present data to make decisions.   Interested candidates should submit a cover letter, resume, writing sample and three (3) references to:   Shama Nix Office of the State Comptroller P.O. Box 024 Trenton, NJ 08625 careers@osc.nj.gov     RESIDENCY REQUIREMENT:   Pursuant to N.J.S.A. 52:14-7 (L. 2011, Chapter 70), also known as the “New Jersey First Act,” all new public employees are required to obtain principal residence in the State of New Jersey within one (1) year of employment.   About OSC: The Office of the State Comptroller (OSC) is an independent government watchdog. We make government in New Jersey more efficient, transparent, and accountable. Our office audits and investigates municipalities, school districts, and counties; state colleges and universities; independent state authorities; and state agencies. We monitor government expenditures, review public contracts, evaluate local and state programs, and oversee New Jersey’s Medicaid program. We detect and uncover fraud, waste, and abuse and share our findings through public reports. OSC has four divisions: Audit, Investigations, Medicaid Fraud (MFD), and Procurement. OSC also includes the Police Accountability Project and the COVID Compliance and Oversight Project. The divisions and projects established to accomplish the work of OSC are overseen by the State Comptroller and by Executive Staff.   New Jersey is an Equal Opportunity Employer  

Description: Application Process This position is open until filled. For full consideration, please submit an application, along with a cover letter and resume. Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Reporting to the Director of Outreach and Recruitment , the Director of International Recruitment and Services (DIRS) is responsible for the leadership and management of operations for international recruitment and services The incumbent also partners and collaborates with other campus units engaged in delivering international services and is responsible for enrollment management, communication, and outreach efforts for both domestic and international students attending international programs at SSU. The DIRS works closely with the Director of Outreach and Recruitment, Senior International Officer (SIO), Director of Academic Degree Programs, faculty, the Principal Designated School Official (PDSO), university marketing specialists, and other leadership teams and administrative staff to develop, plan, and implement effective and efficient marketing, analysis, and communication solutions to enhance student recruitment, outreach, and retention practices. The incumbent serves as the Principal Designated School Officer (PDSO) for the Student and Exchange Visitor Information System (SEVIS). The incumbent provides consultative services to the Strategic Enrollment Management’s leadership team regarding all aspects of international programs and relations, including but not limited to, planning, implementing, and leading global initiatives supporting international education and programs. The DIRS actively manages communications and identifies international and domestic recruitment opportunities. The incumbent generates leads and students for all international programs, leveraging agent and institutional partnerships for SSALI programs and students considering studying one or two semesters at Sonoma State University (SSU). The DIRS also assists with domestic recruitments for degree and non-degree programs and acts as a liaison, developing contractual agreements with international and domestic partners, and creates, manages and analyzes international-focused marketing materials and data. The DIRS establishes a portfolio of international contacts, including universities, agents, government and non-governmental organizations as well as other networks in international student recruitment for higher education in the United States. Key Qualifications This position requires a minimum of 3 years of experience in marketing or recruiting in a higher education or web technology field, including 3 years of progressively responsible and applicable management and/or supervisory experience, preferably in a higher education environment. Bachelor's degree in Education, Higher Education, International Business and Marketing, or Communication or related discipline, or equivalent combination of education and experience to provide the required knowledge, skills and abilities to perform the duties of the position. A master’s degree is strongly preferred. Strong knowledge and experience with budgeting, marketing international programs and developing annual marketing strategies, enrollment management, curriculum development and web technology and/or Extended and International education programs required. The incumbent must be able to apply video and sound recording for marketing on such platforms as, but not limited to, YouTube, Podcasts, and interactive electronic help desks and possess a high level of proficiency with computer software and Microsoft Office (Word, Excel). Knowledge of Google Suite, Adobe lnDesign and/or Creative Suite, web technology and PeopleSoft and experience with 508 compliance for disability, accessible websites, and documents preferred. Salary and Benefits Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,750 to $7,554 a month. This position is a member of the Management Personnel Plan and serves at the pleasure of the President. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office . CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/ resources/fire-safety . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu . Closing Date/Time: Open until filled

Position Description Invitation to Compete #57-23: Director of Library Programs and Services Central Library, 1000 4th Ave., Seattle, WA This is a full-time, fully benefited, regular, FLSA exempt position. $118,139.04 - $194,893.92 Annually This position is open to the public and to The Seattle Public Library's employees. Please read the How to Apply section of this bulletin for more information. This recruitment will be open until the position is filled. Online applications that have been submitted with a cover letter and resume in NEOGOV by 5:00 p.m. on Monday, August 28, 2023 will receive first consideration. We encourage you to apply as we have extended the first consideration date to Monday, October 30, 2023. About The Seattle Public Library The Seattle Public Library’s mission is to bring people, information and ideas together to enrich lives and build community. We view Seattle as a city where imagination and opportunity continue to thrive. Since 1891, we have grown from a single reading room to a world-class library system with 27 locations, including the iconic Central Library. The Library works every day to foster and support a healthy city and a healthy democracy. We do this work guided by the principles of intellectual freedom, equity, literacy and the love of reading and learning, privacy and confidentiality, transparency and accountability to the community, strong partnerships and innovation. We are an active and committed partner in the City of Seattle's Race and Social Justice efforts. Library employees are highly regarded by the public for their knowledge, quality of service, empath, compassion and caring. As a workplace, we value transparent communication, partnership and engagement. We are enriched individually and organizationally by our diversity and we are looking for a leader that continue our development of an inclusive workplace that delivers a sense of belonging to staff and patrons. The Library is in the middle of a strategic planning process and is looking for a leader to join the team who is creative, flexible and willing to consider the future of Library services over the next decade. As we have a few leadership opportunities open. We are looking for a leader to help us as we consider restructuring and rebalancing units, services and team across the Library to better serve our patrons as we move towards are preferred future. If you share these values and meet the qualifications, the Library invites you to apply for the Director of Library Programs and Services position. About the Position The Seattle Public Library is seeking an energetic and progressive individual to serve as Director of Library Programs and Services. This individual will work in partnership with the Senior Management and Leadership Team to realize the Library’s Strategic Direction by providing leadership, oversight, and management of essential Library programs and services, while also building operational capacity and innovation The Director of Library Programs and Services reports to the Executive Director and Chief Librarian and is responsible for the Library Programs and Services division to develop and deliver collections, programs, services, improved access and outreach to communities in an equitable fashion. This position is also responsible for reference and reader’s advisory services, and information technology through all of the Library locations. A total of 540 employees work in the division; the division’s operating budget is $72.3 million. The Director of Library Programs and Services is responsible for the effective and efficient delivery of services to the citizens of Seattle consistent with the Library’s mission, levy priorities and strategic priorities. The Director will set the vision for programs and services, direct and oversee the implementation of the division’s work plan and actively participate in the development of the Library’s program of services. The Director of Library Programs and Services will foster a public service environment where the Central Library and branch libraries are true partners in delivering services to library users, as well as harness technology and staff creativity to deliver collections, programs and services to best meet patron demand. Key Library priorities include: supporting intellectual freedom; promoting literacy and a love of reading; protecting confidentiality of patron records; respecting, listening to and embracing the community; fostering a healthy democracy; supporting children and youth; developing equitable programs and services; forming strong partnerships and adapting and innovating to stay relevant. Additionally, the Director of Library Programs and Services will demonstrate the Library’s commitment to community, public service, civic engagement and diversity, equity, inclusion and accessibility to promote the value of the Library and library staff to others through local, regional, state and national committees and boards where the Library can be a key partner or collaborator in causes and efforts supportive of our work. Job Responsibilities Set vision for programs and services. Lead innovative and positive service delivery process improvements. Participate with the City and Library’s Race and Social Justice efforts to address systemic and policy related race and social justice inequities. Provide visionary leadership to realize the Library’s Strategic Plan, Levy Priorities and program of service. Recommend strategic service improvements and enhancements that leverage emerging library trends, technology and service development opportunities. Responsible for meeting patron service expectations. Guide and direct staff on standards of public service. Oversee studies to assess user satisfaction. Evaluate division performance and operations, and initiate changes as required. Create and nurture strategic partnerships with community agencies and organizations to deliver effective and relevant programs, services, collections and events. Represent the division to community groups and local elected officials. Develop effective partnerships and collaborative working relationships. Represent the needs and interests of library users. Oversee staff engaged in strategic outreach, engagement and community collaboration that supports city and Library priorities, reaches new users and promotes core services. Oversee the tailoring of services to distinctive audiences, and the evaluation and development of reference services that respond to the changing needs of patrons. Continue an emphasis on early learning program opportunities and the development and evaluation of relevant services to children and teens. Oversee the implementation of a high-quality and consistent program of service, staff and public instruction in the use of information technology and digital literacy, and the Library’s wide-range of collections, tools and resources. Oversee the deployment of public and internal information technology systems, applications, hardware, and infrastructure to advance library collections, programs and services, institutional effectiveness, and the library as a whole. Integrate equity values, principles and practices into program design, development, implantation and evaluation, and lead the application of an equity lens to policies, procedures and operations to address systemic and institutionalized racism. Initiate a cross-divisional approach with other members of the Leadership Team. Direct efforts to increase access to, and use of, Library collections, both traditional and electronic materials. Oversee the division’s activities relating to the Library collection and online services in partnership with Information Technology and Marketing and Online Services. Direct the maintenance of the collection in the Central Library and neighborhood branches. Make recommendations to the Executive Director and Chief Librarian on operational issues. Oversee the analysis and reporting of library usage data, conduct regular evaluation of the effectiveness of Library programs and services in meeting Library objectives. Support the Labor management partnership by working collaboratively with the Union on labor strategy and proactive resolution of issues. Direct, supervise, evaluate and develop Library Programs and Services management staff. Oversee activities of the Public Services Management Team, Collection and Access Management Team, and Equity, Learning & Engagement, Information Technology, and Library Operations staff. Oversee the recruitment, development, supervision and mentorship of Library Programs and Services staff. Contribute to the review, development and implementation of Library policies and procedures for the division. Direct and monitor the development of the Library Programs and Services division’s operating budget and oversee expenditures ; allocate and reallocate resources as needed. Provide guidance in the development of long-range forecasts for staffing resources and budget expenditures; develop strategic operating budget plans to meet short- and long-range objectives. Qualifications Education : A Master of Library and Information Science (MLS or MLIS) degree from an ALA-accredited library school. At least seven years of management experience (executive level preferred) in a large, urban, multi-branch public library that demonstrates knowledge of public services including reference, programming, public instruction, library collections, service delivery technology and service evaluation. Experience in a union environment preferred. Experience in applying the principles, practices and philosophy of public library science and administration, and elements of strategic planning. Ability to demonstrate vision, strategic thinking, collaboration and inclusive leadership skills; flexibility and adaptability; and a willingness to embrace and drive change initiatives. Ability to be intellectually engaging with strong interpersonal, communication and advocacy skills. Ability to influence others, negotiate to a successful resolution, and engage in effective problem solving. Ability to recognize and set priorities, and to use initiative and independent management decision-making. Ability to organize, direct, motivate and evaluate public services management and oversee same for public service employees. Ability to mentor others and foster a team environment. Knowledge of, and proven experience applying, effective management practices and principles including human resource administration, budget development and fiscal administration, strategic planning, and project management. Knowledge of public libraries and their role within a community, with particular emphasis on the Library’s role in Intellectual Freedom. A strong understanding of diversity, equity, inclusion and accessibility principles, and demonstrated experience applying those principles to public library programs, services and operations. Excellent communication, public speaking and presentation skills are essential. A sense of humor and a positive and enthusiastic approach to public service and library leadership. A passion for learning and a love of reading. Additional Information How to Apply Candidates who meet the qualifications are asked to submit the following items in NEOGOV. Application materials received by 5:00 p.m. on Monday, August 28, 2023 will receive first consideration. Complete online application.A cover letter that describes how your experience and skills align with the stated job responsibilities and qualifications. Please let us know why you are interested in this position.Current resume that summarizes relevant professional experience, education, training and skills. Applications that do not include a cover letter, resume, and complete online application will not be considered. Applications will be screened for competitiveness and completeness. Initial screening will be based on a review of application materials. The employment history detailed in your application materials MUST validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates will be invited to participate in a series of one or more interviews. Why join us? The Seattle Public Library provides an inclusive work environment that supports a work life balance, including: Hybrid work schedule opportunities Generous benefits package City pension plan with employer/employee contributions Free public transportation options Friendly and diverse work environment Benefits and Salary Information The full salary range for this position is $118,139.04 - $194,893.92 annually . The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov Retirement information can be found here: Seattle City Employees' Retirement System (SCERS) - Retirement | seattle.gov Additional Information Who may apply: This position is open to all candidates that meet the minimum qualifications. The Seattle Public Library encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. If you have questions regarding this bulletin or employment at The Seattle Public Library, please send an email to Shawna.Dennard@spl.org . The Library promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please email Shawna.Dennard@spl.org . Please keep in mind that job offers are contingent on a review of criminal history as well as verification of information provided by the applicant as part of the application process. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov

Description: Working Title: Director of Administration Classification Title: Administrator II Posting Details Priority Application Date: Sunday , October 29, 2023 at 11:55pm PST (Posting will remain open until filled) Position Summary Under the general direction of the Associate Vice President of Facilities Management, the Director of Administration provides oversight and guidance for all financial activities (budget, accounting, contracts, and procurement), in accordance with CSU and University policies and practices. In addition, the Director is responsible for personnel management and provides oversight and guidance for all activities performed by the information technology consultant and the customer service manager and staff . The Facilities department consists of 200+ staff in 20 dept ids, with 3 functional areas: Planning Design and Construction, Physical Plant & Building Trades and Grounds and Custodial Services. The Director manages the development and on-going administration of the approximately $12M (with cost recovery) departmental operating budget, as well as trust funds, special allocations and capital construction budgets that vary between $100k and $200 million annually. The Director provides analytical support and recommendations to the AVP and other administrators on matters of financial planning, budget development and resource allocation. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $7,917.00 per month - $10,417.00 per month commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,583.00 per month - $14,713.00 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (At-will) Time Base : Full-Time Work Hours : Monday - Friday, 8:00a.m. - 5:00p.m. Department Information The Facilities Administration department provides oversight of all financial activities related to budget, accounting, contracts, procurement, information technology, human resources and customer service in support of 200+ staff. When fully staffed, the Facilities Administration department consists of 11 staff, 2 managers and 15 student assistants. Please visit our website for additional information: https://www.csus.edu/administration-business-affairs/facilities-management/ Required Qualifications Education Bachelor degree in Accounting, Business Administration, Finance or closely related field from an accredited university/college. Experience Five (5) years of progressively responsible experience in financial management, including providing leadership in the areas of accounting, forecasting/planning, budget development, payroll, resource allocation, and/or finance (e.g. in a large institutional environment). Management or supervisory experience. Knowledge, Skills & Abilities Strong interpersonal and customer service skills with the ability to work collaboratively in a diverse environment. Proficiency using standard office equipment and standard office software packages (e.g. Microsoft Word, Excel, PowerPoint, Access, and Outlook). Proficiency with complex enterprise systems software, such as CSU Common Management System (CMS)/PeopleSoft finance. Knowledge of organizational structures and systems, and ability to understand, communicate and explain the application of complex policies and procedures related to finance, budget, accounting and administrative process within those structures and systems. Ability to analyze, interpret, integrate, compile, apply, present and project financial data, and to produce and present complex reports. Ability to serve as key contact and technical budget advisor to others (e.g. resource analysts and high-level) Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. CONDITIONS OF EMPLOYMENT - Ability to pass background check Preferred Qualifications 11. Experience working in a large institutional environment. 12. Experience working at an institution of higher learning, preferably one within the California State University system. 13. Experience with funding models, working with auxiliaries and not-for-profit entities. Documents Needed to Apply Resume and cover letter. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the online application. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

Description: Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $54,996 - $90,000 annually (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled First Application Review Date: January 2, 2024 REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three References THE DEPARTMENT: The Office of Financial Aid & Scholarships is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. The Office of Financial Aid & Scholarships supports the University’s mission, vision, and strategic plan goals. We provide financial aid services to students and customers, including counseling and outreach activities designed to promote awareness and facilitate solutions related to meeting the cost of education at Cal Poly Pomona. Our office follows the Statement of Ethical Principles and Code of Conduct established by the National Association of Student Aid Administrators and the Principles of Excellence established by Presidential Executive Order. We provide access to federal, state, university, donor, and other types of financial resources to assist students in their enrollment, retention, and graduation. We strive to effectively communicate, counsel, and ensure these resources are delivered in a timely manner. This mission is accomplished by: Promoting successful enrollment and persistence through timely delivery of financial aid. Offering support through counseling, outreach, and effective communication. Promoting academic success through monitoring of academic progress and collaboration with student support offices and faculty. Promoting financial success through delivery of information on financial literacy and debt management. Cultivating campus relationships with faculty, staff, and students. Creating an office culture of service and knowledge that is empathetic to student needs by providing training and opportunities for good morale. DUTIES AND RESPONSIBILITIES: LEADERSHIP & PERSONNEL MANAGEMENT Provide leadership and direction for a student focused, solution-based customer service model - emphasizing Service Excellence in the delivery of services and development of solutions. Foster and promote a culture of service excellence. Establish and manage key performance indicators related to service excellence. Ensure adherence to servicing standards created to drive increased customer satisfaction; implement best practices related to all aspects of customer interaction. Directly manage and develop staff to continually increase skill levels and commitment to excellence. Review and analyze various reports, tools, and customer feedback regarding delivery of service. Evaluate internal resources, documentation, and process needs and provide strategic direction to enable more effective and consistent customer communications and service. Provide leadership and coordination for financial aid services in Bronco Advising Center. Plan, organize, and direct the day-to-day financial aid operations and supervise personnel who carry out these duties. Promote the development of new methods and processes to improve customer service access to general, time sensitive and personally relevant financial aid information. Shares best practices, new solutions, and ideas to improve processes and policies in or to create a ‘culture of innovation.' In collaboration with the Bronco Advising Center Leadership Team, lead team training, meetings, and/or department focus groups to evolve the service levels and support activities of the Bronco Advising Center In-Person & Virtual service teams. Mentor and develop Counseling team and nurture an environment where they can excel through encouragement and empowerment. Collaborate with departments across campus to maintain excellent customer service to students. Serve as point of contact for support and information to university personnel on complex financial aid issues. Serve as contact point for customer concerns; taking ownership and following problems through to resolution. Work closely with a number of campus partners including the CARE Center, Advising, Student Success Center and student organizations, Information Technology, Directors, AVPs, and other CPP staff in the context of scholarship & financial aid system support, communication, training, and process evaluation. PROGRAM PLANNING & ADMINISTRATION Provide leadership through short-, medium- & long-term planning, direction, coordination and driving of activities in Quality and Operational Excellence. Work collaboratively with other members of the Financial Aid Leadership Team to advocate, develop and implement innovative and creative strategies for achieving short- and long-term organizational goals and meeting organizational needs that are aligned with the vision and mission of the department and university. Implement and incorporate evidence-based principles, strategies and tools into management activities. These principles, strategies and tools support continuous quality improvement to achieve better outcomes for individuals and enhanced productivity for staff. Provide focused leadership to advance change initiatives. Provide direction for overcoming adversity and resistance to change. Manage and lead continuous improvement strategy. Drive continuous improvement initiatives in an inclusive manner with all team members. Express positive expectations of how staff members will develop their skills over time. Develop and coordinate educational opportunities to support the goals, growth, and development of new and current staff. Empower and motivate staff. Help staff increase their capabilities, maximize their potential and recognize their options while encouraging cross-departmental collaboration for the good of customers, university, and team. Provide constructive feedback and support. Develop a training curriculum with appropriate metrics for use during employee assessment periods as well as for remedial purposes as necessary. Oversee ongoing and timely performance management. Effectively use the university’s method of performance evaluation. Ensure that evaluations are timely, accurate, frequent, collaborative and based on clear, job-based criteria. OPERATIONS ADMINISTRATION Ensure effective, up to date, and accurate operations in financial aid and increase educational access for students. Create, fine-tune, and manage workflow, staffing patterns and schedules so they maximize the effectiveness of the team and delivery of services. In collaboration with the Director and Associate Director of Compliance, help create a team approach to the integrated delivery of services. Coordinate workflow processes to ensure the smooth and timely delivery of financial aid to new and continuing students. Leverage optimal techniques such as process mapping and other process improvement / data analysis techniques to analyze, and/or develop and implement effective/strategic solutions through research and analysis of data and business processes. Support short and long-term operational/strategic business activities - by developing, enhancing and maintaining operational information, processes, and documentation, and models. Works with the systems teams (EMS, IT, etc.) to ensure seamless integration and testing of software and technologies. Maintain an understanding of the current computer systems and assist with testing in order to make recommendations for process improvements. Promotes enhancements to student self-service functionality in support of institutional goals. Advises the Director on the need for and priority of information system and customer services support enhancements and develops proposals and plans to meet the needs. Manage innovative business process improvements resulting in measurable gains (customer satisfaction, delivery time, accuracy, reduction in manual workarounds). Provide general oversight of campus scholarship programs. Work with campus partners to ensure compliance with program rules and financial aid regulations. STUDENT SUCCESS & COMMUNICATIONS Coordinate and manage office outreach activities, student communication, web-based/online presence, and customer service (phones, counselors, and support requests). Lead the development, planning and implementation of financial aid outreach policies, strategies, and activities aimed at increasing student success and access to financial aid programs and services. Provide direction and oversight of the delivery of outreach activities; provide feedback on performance, and support the continued development & refinement of skills. Serve as a member of the EMS & BAC Communication Advisory Group, fostering student success through communications. Create, implement, monitor, and measure the success of a comprehensive communications plan for the Financial Aid Office. Work in collaboration with other on campus offices to ensure accurate financial aid and scholarship information is provided in their publications and to coordinate a presence at recruitment activities. Monitor emerging web and social media technologies in order to recommend and implement relevant communication and messaging strategies. QUALIFICATIONS: Bachelor’s Degree or equivalent training or work experience Five (5) years of progressively responsible leadership experience in financial aid/student financial services work experience Three (3) years of financial aid experience leading, training, and evaluating professional staff Experience in a large diverse public university system PeopleSoft/Campus Solutions experience Excellent supervisory and organizational skills Excellent presentation and communication skills Experience providing leadership in coordinating call center, front-line operations and/or web-based customer service tools (i.e. online chat) services Knowledge of Federal, State, and Institutional policies and procedures as they relate to Financial Aid Demonstrated understanding of and commitment to diversity Experience coordinating outreach programs Experience in evaluating, testing, and training on new software functionality or processes PREFERRED EXPERIENCE: Five (5) years of progressively responsible experience in planning and administering financial aid policies and operations Knowledge of higher education issues Proficiency in the use of PeopleSoft Student Administration software Experience working with federal software such as NSLDS, COD, etc. Strong team orientation Knowledge of the CSU system Ability to lead and motivate staff Experience with data analysis Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/ . Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml . Outside Employment Disclosure Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/outside-employment-disclosure.shtml . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices . Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement . Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Closing Date/Time: Open until filled

Description: PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $125,000 per year to $135,000 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Bursar functions as the subject matter expert in all matters related to student financial billing/collection support. This includes maintaining the accuracy of student tuition and fee accounts and overseeing the billing process to ensure timely and accurate billing statements for students. The Bursar is responsible for reviewing tuition and fees and approving account adjustments and accurate student refunds. In addition, the Bursar is responsible for all operational receipts and disbursement of all financial aid funds. As a result, the Bursar will be the expert institutional resource for all student account related policies and procedures as well as compliance with Federal or State guidelines. The Bursar will collaborate with other areas to implement and improve processes and procedures that increase service to students and strengthen administrative operations. This role also provides leadership, training, and guidance for the Bursar's office staff to ensure excellent customer service for students, families, and other internal/external customers. Remains current on legislation and regulations impacting tuition and fees collections in college/universities. Responsibilities Responsible for the operation, administration, staffing, and development of the Bursar's Office, which includes accurate and timely billing of all student charges and the accurate collection and posting of all student payments, development of policies related to collections and loan programs that are compliant with laws and regulations, and for the collection of outstanding receivables for current and formerly registered students. Serve as the senior customer service contact for students, parents/authorized individuals, and third parties for all billing, payment, and collections matters. Build and maintain effective working relationships with colleagues across a variety of divisions and departments to ensure student and institutional needs are balanced. Direct the operations of the Bursar's office and maintain effective policies and procedures to assure the accuracy of student financial records in compliance with laws and regulations. Establish schedules and procedures to ensure timely billing; establish registration and pre-registration holds for students; work with Financial Aid to review and update loan programs and procedures; monitor receivables and contact overdue accounts; make recommendations regarding withdrawals for financial reasons; accurately calculate charges and refunds; oversee delinquent account collections ensure all processes are in accordance with laws and regulations. Oversee disbursement of federal, private and institutional financial aid and ensure compliance with college, state, and federal policies and regulations. Generate, review, and file 1098 Tuition Statements with the IRS, and other regulatory reports maintained by the Bursar office. Research, analyze, and troubleshoot processes and technical problems encountered by the Bursar's office with the IT department and other offices. Additionally, with support from staff, serve as area leader in technical system conversions, enhancements, modifications, testing, and implementation of systems impacting the area. Assist with testing and implementing new processes including software upgrades and conducting system audits to ensure compliance and data integrity. Oversee the online payment system, including installation payment plan programs available. Monitor and review federal and state regulations that stipulate specifications related to required policies and procedures, as well as best practices related to collections. Ensure student accounting records are reconciled and maintained in accordance with office guidelines, generally accepted accounting principles, and university policies. Prepare necessary reports, schedules, account reconciliations, and notes required for fiscal year-end financial statements. Responsible for workpapers related to tuition receivables and other things impacting the Bursar area. Prepare analysis of outstanding balances, reconciliation of charges to student accounts, and propose journal entries when appropriate. Develop and communicate student financial information to various audiences through multiple mediums. This includes ensuring content on the Bursar's website is up to date and that all communication sets an appropriate tone for the university. Supervise, mentor, and train employees on the Bursar team to ensure efficient and professional interactions with students and authorized individuals. Complete appropriate performance management program to ensure goals, objectives and expectations are communicated and completed in alignment with the overall university mission, division and department. Serve as a leader within the finance team and university, modeling behavior as an inclusive and effective team leader who reinforces a positive, yet performance-driven culture. Continually review, develop, and improve departmental and university policies, procedures, & processes for enhancement and streamlining. Support the professional development of direct reports and staff by setting clear and manageable goals, providing accurate and timely feedback, supporting professional development activities and encouraging continuous learning, maximizing the utilization of technology as an aid to job performance, encouraging an environment that allows staff to assume authority, responsibility and accountability and encouraging cross functional teamwork between staff and the campus community. Perform other job-related duties as assigned. Minimum Qualifications Education: Bachelor's degree in Accounting, Finance, Business Administration, or other closely related field. Experience: Five (5) years of experience in student billing, cash management, collections, and/or business office experience. Experience in detailed accounting transactions, processing, and systems. Minimum of three (3) years of experience supervising/managing professional staff. Knowledge, Skills, and Abilities: Demonstrated strong supervisory, management, and leadership skills. Thorough knowledge of university policies and procedures, such as ICSUAM, Title IV, Title V, and practices in the CSU environment. Comprehensive knowledge and understanding of fiscal policies and procedures related to the administration of Cashiering, Banking, Student Account Receivables and Financial Aid programs. Knowledge of, and ability to implement, Financial Systems. Knowledge of computerized billing, cashiering, and/or student-related applications. Ability to provide information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service. Incumbents must possess the ability to work effectively with a variety of individuals in a multi-functional and dynamic office environment. Ability to handle confidential information with discretion. Ability to evaluate complex problems and provide straightforward solutions and successfully implement those solutions. Preferred Skills and Knowledge Master's degree in Accounting, Finance, Business Administration, or other closely related field. Experience implementing complex information technology systems. Experience managing staff frequently responsible for deposits in excess of $500,000. Experience with Common Management System (CMS PeopleSoft) Student Administration, Common Financial System (CFS PeopleSoft) Finance and data warehouse systems. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the University Bursar will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Closing Date/Time: February 12, 2024

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Director, Digital Accessibility and Equity. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $11,250 per month, commensurate with qualifications and experience. The salary range for this classification is $6,250 to $20,063 per month. Classification Administrator III Position Information The California State University, Office of the Chancellor, is seeking a Director, Digital Accessibility and Equity to be responsible for the goals, objectives, and implementation of the Accessible Technology Initiative (ATI) to ensure that ATI programs and projects meet CSU goals and requirements set forth in CSU policy. The incumbent works collaboratively with Systemwide IT Services, Contracts and Procurement, and Academic and Student Affairs to ensure that CSU contracts, programs, and projects meet accessible technology legal and policy compliance. The incumbent also acts as the subject matter expert (SME) and provides leadership, best practices, and consultative service systemwide on a wide range of subjects related to accessibility, inclusion, and equity, such as accessibility assessment, tools and testing or accessibility standards and regulations, including WCAG standards and sections 508 of the Rehabilitation Acts. Responsibilities Under the general direction of the Director for Innovation , the Director, Digital Accessibility and Equity will perform duties as outlined below: Leadership and Planning -Plan the tasks and manage the processes required to accomplish the ATI milestones set forth in the Coded Memos AA-2010-13 and subsequent ATI-related communications. -Review and revise as necessary ATI goals to ensure continual alignment with broader CSU strategic and campus goals. -Lead the ATI team in operating an effective and efficient project management system that maximizes project success and minimizes compliance risk for the CSU system. -Develop and distribute guidance that clarifies ATI requirements, priorities, and recommendations to raise the level of accessibility at both campuses and the Chancellor's Office. -Coordinate system-wide ATI efforts and develop opportunities for system-wide collaboration on existing and emerging technology to solve common campus problems in a cost-effective manner. -Manage and develop the processes required to accomplish the ATI milestones set forth in system-wide policy as articulated Executive Order, Coded Memos, and other ATI-related communications. Collaboration, Consultation, and Communication -Provide program leadership to help campuses build capacity to implement the ATI. -Lead and oversee the systemwide ATI Communities of Practice (ATI Sponsors, Web, Procurement and Instructional Materials) that provide a platform for campus engagement, A TI implementation information, campus networking opportunities, and training. -Develop and manage the ATI communications plan to increase campus awareness of ATI activities, promote the goals of the Initiative, and showcase exemplary practices. -Lead system-wide ATI efforts and develop opportunities for system-wide collaboration on existing and emerging technology to solve common campus problems in a cost-effective manner. -Maintain communication and consultation with system wide advisory committees. -Represent the Chancellor's Office in consultation with various internal (CSU) and external groups regarding the implementation of the ATI and its related projects. -Develop effective working relationships with key vendors of information technology and assistive technology products to promote greater accessibility of their products. -Develop relationships with key disability-related advocacy groups to seek consumer input regarding the planning of ATI goals, objectives and activities. -Lead and develop systemwide trainings to support needs of the ATI communities. -Oversee maintenance of the ATI website. Assessment, Evaluation, and Reporting -Oversee and evaluate the annual campus assessment process. -Select and support technologies that enable the reporting process in the most efficient manner. -Analyze and synthesize annual report findings and provide a range of reports to key stakeholder groups. -Analyze and participate in evaluating existing and emerging technologies for conformance with accessibility standards. -Develop and support the integration of accessibility into the CO Procurement process, including product documentation review, vendor consultation, and contract language. -Contribute to the design and development of a more transparent compliance vetting process in collaboration with InfoSec and Procurement and create a repository of VPATs for the system. -Participates on and advises for almost all the Procurement technology RFPs as the ATI advisor. Management -Supervise Accessibility staff and student assistants. -Lead the work direction of any ATI shared services comprised of campus-based accessibility experts contracted to provide shared accessibility services for all 23 campuses. Qualifications This position requires: -A bachelor’s degree from an accredited institution in any field, or equivalent combination of education and related experience, is required. -A Master’s degree in a field related to education, information technology, disability studies, or related discipline is desirable. -Requires 7+ years of experience in an area such as project management, strategic planning, risk assessment, information technology, accessibility, instructional design, or similar. -Minimum of 3+ years of experience managing people is required. -Experience applying federal and state disability-related laws that relate to the accessibility of information technology resources (e.g., Section 508 of the Rehabilitation Action, ADA, Section 255 of the Telecommunications Act, California Code 11135, AB 422, etc.) -Management experience leading a disability-related program that includes assistive technology and alternate media services. -Experience leading complex, collaborative work groups involving multiple stakeholder groups, such as a community of practice. -Experience identifying and providing recommendations regarding accessibility barriers related to electronic and information technology resources. -Knowledge of web and document accessibility principles. -Proficient knowledge of common assistive technologies such as Jaws, Kurzweil, Omnipage, WAT toolbar. -Proficient knowledge of using common productivity software such as MS Office in accessible ways. Preferred Qualifications -Experience applying disability-related laws and implementing accessible information technology policies in the higher education context preferred. -Expertise in universal design principles and human-centered design preferred. -Experience working with advocacy groups preferred. Application Period Priority consideration will be given to candidates who apply by December 19, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Description: S alary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $110,000.00 per year to $125,000.00 per year. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrator II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under general direction of the AVP of Risk Management and Internal Control (RMIC), the Manager of Audits & Compliance will coordinate and support all Chancellor’s Office and external agency audit activities, and is responsible for facilitating regular audits or advisory services of campus operations performed by the Chancellor’s Office of Audit & Advisory Services (AAS), and ensuring that the campus responds to audit observations and recommendation; plan, execute, and administer the internal audit function at Cal State East Bay. This includes conducting reviews of higher-risk organization and functional activities, and recommending appropriate corrective action or changes in current policies, procedures, or processes of the University and its auxiliary organizations. This position will assess whether organizational units in the University are in compliance with CSU policies, applicable federal and state laws and regulations, and statements of policies and procedures, in a manner consistent with both University objectives and high standards of administrative practice and consult and advise management and staff, including serving on campus steering committees as needed for audit and compliance related matters. Responsibilities Coordinate and support all activities between Cal State East Bay and Chancellor’s Office of Audit and Advisory Services (AAS) and external agencies. The AAS auditors perform three to four audits per year on campus. Each AAS audit cycle takes about 4 months for the first three audit phases. Multiple AAS audits run concurrently since the resolution of audit observations usually overlaps the next audit. In addition to audits, the campus VP/CFO occasionally requests that AAS perform internal reviews or advisory service engagements, which follow the same four phases. Phase 1 - Pre-Audit: Internal Control Questionnaire/Request for Documents (30 days) • Consult with departments being audited. • Lead the compilation, development, and submission of requested documents. • Prepare responses. • Coordinate audit schedule with AAS and CFO. Phase 2 - Audit Fieldwork • Host AAS auditors on campus or virtually and facilitate their access to University staff and records. • Coordinate and attend status meetings with staff members from the University and AAS. • Assist in resolving audit issues and coordinate with campus staff to provide additional documents requested during 5 weeks of audit work on campus. Phase 3 - Review audit report draft and prepare Campus Management Response • Lead review of draft audit reports by relevant staff members. • Report questions and concerns to AAS. • Determine if formal exit conferences will be requested. • Negotiate final audit report language with AAS, as needed. • Lead the development and submission of campus management responses to all audit observations, and corrective actions for all recommendations. Phase 4 - Resolution of Audit Observations • Determine what will be acceptable to resolve audit recommendations. • Regularly apprise the Director of RMIC and CFO and other campus leaders of the status of audit recommendations. • Lead the compilation and development of evidence of implementing recommendations; facilitate the submission of transmittal letters to the CSU Vice Chancellor of AAS on behalf of the CFO. • Consult, review and/or write business process guidelines (BPG’s), as needed. • Ensure that correction actions are taken within the established implementation timelines. • Conduct internal monitoring or follow up reviews, as needed, after the audit is completed. Plan, develop, and implement the internal audit function for the University and campus auxiliary organizations that tests and evaluates compliance with federal, state and CSU policies and regulations; determines the effectiveness of operating controls. Conduct annual risk assessments across the campus and develop and execute an internal audit plan to review high-risk areas as appropriate. Analyze operations, financial and organizational issues, evaluate alternatives and reach sound, logical, fact-based conclusions and recommendations to improve operations. Provide assurance that University assets are properly safeguarded and accounted for and effectively used in accordance with established policies and procedures. Summarize information, audit observations, and recommendations into written workpapers, and reports, and prepare timely professional reports that are complete, accurate and compelling. Maintain adequate workpapers as evidence of review work performed and preparation of fieldwork reports. Provides ongoing consulting to manage University compliance and reduce exposure to lawsuits related to mandatory federal laws (and CSU policies) in the following areas: 1. Report of any fiscal irregularities {thefts, fraud, etc.) over $5,000 per CSU Executive Order 1104 (formerly EO 813) • Analyze internal control failures and make recommendations to implement corrective actions. • Report to CSU, State Auditor, Dept. of Finance, as required. 2. Assist the AVP of RMIC, who is the University’s designated Whistleblower Administrator pursuant to CSU Executive Orders 1115 and 1116, as well as the California State Whistleblower Protection Act: • Notice the campus community regarding the Whistleblower Program. • Implement and maintain procedures for receiving inquiries and complaints. • Consider allegations and conduct preliminary reviews of complaints. • Plan and perform comprehensive investigations. • Report investigation results. • Develop and follow up on corrective actions arising from investigations. 3. Americans with Disabilities Act (ADA): Member of the ATI (Assistive Technology Initiative) Steering Committee regarding mandatory accessibility of campus websites, instructional materials and procurement of electronic and IT software. Business Continuity: Collaborate with department and functional stakeholders in the development and maintenance of CSUEB Business Continuity Plan to assure efficient and effective continuation of essential functions of the University during an emergency. Work collaboratively with the Emergency Manager on the testing and improvements of BCPs. Minimum Qualifications Incumbents must possess a B.A. or B.S. from an accredited four-year college or university in Public Administration, Public Policy, Economics, Business Administration, Accounting, or related area, and a minimum of three years of related practical audit experience and at least three years of supervising /managing professional staff. Preferred Skills and Knowledge Incumbents must demonstrate the ability to independently perform all phases of internal auditing and possess knowledge of the theories and principles of internal auditing, audit standards, and general administration and management controls. Incumbents must have the analytic skills and be able to deploy techniques in performance auditing, financial analysis and cost-benefit analysis. Incumbents should have an understanding of the role of governmental institutions in general and public colleges and universities in particular, and demonstrate the ability to quickly learn processes, rules and operations on campus. Incumbents must inspire trust and respect to maintain effective working relationships with staff members of all levels, backgrounds, and work styles, and demonstrate the ability to “achieve results through others” without having organizational authority over others. Incumbents must maintain an objective attitude, and establish and maintain credibility among staff members on campus. Incumbents must have excellent project management skills in order to consistently lead diverse groups of disparate University staff members toward the achievement of a single goal, and within non negotiable deadlines. Incumbents must be proficient in computer applications, particularly spreadsheets and word processing; PowerPoint familiarity is also desirable. Incumbents must have effective interpersonal (verbal) communication as well as writing skills. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Audits & Compliance Manager will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Closing Date/Time: March 14, 2024

Description: Working Title: Senior Director of Enterprise Systems & Data Services Classification Title: Administrator III Posting Details Priority Application Date: Sunday, December 10th @ 11:55pm PST (Posting will remain open until filled) Position Summary The Senior Director of Enterprise Systems & Data Services, reports to the AVP for Planning & Digital Transformation and serves as a member of the IRT leadership team. The incumbent actively participates in planning, projects, prioritization, and continuous improvement of IRT operations and customer service. The Senior Director leads and manages the Enterprise Systems (PeopleSoft) team and helps develop and diffuse a culture that is attuned to mission critical activities, strategic goals, and providing excellent service and experiences to faculty, staff, and students. The incumbent will also serve as a project manager/key project resource for multiple, complex campus-wide projects and serves on multiple standing and project committees. The Senior Director manages a high-performing team of analysts, developers, and modelers. The position is responsible for delivering a sustainable data warehouse and reporting platform to meet current and emerging campus data needs. The platform will meet both strategic and operational needs for data and reports for multiple divisions including Academic Affairs, Student Affairs, Advancement, and Budget and Finance. When possible, reports should be designed to meet campus-wide needs that span divisions. The platform currently includes Oracle, Cognos, Informatica, SPSS Modeler, and Tableau. This position serves as an agent of IRT and creates partnerships between IRT and other divisions on campus, as well as shared governance groups. This position serves as a liaison and key contact for units such as Administration and Business Affairs, Human Resources, University Counsel, Public Safety, and UEI. This position will serve as a key resource for IRT and the campus in terms of best practices in data governance such as data ownership, data access, data reporting, data definitions, data usage, data privacy, etc. This position will partner with other campus stakeholders to establish enterprise governance framework to control, protect, and enhance the value of data and information assets through their lifecycles. The incumbent plays a leadership role in coordinating internal and external change management, in consultation with the IRT Communications & Marketing Analyst. The Senior Director also plays a leadership role in facilitating integrations between internal, external, and third-party applications. The Senior Director works closely with IRT leadership to ensure effective collaboration, innovation, and communication throughout IRT. The position also plays a key role in making IRT operations as efficient and effective as possible. The position will help track software lifecycle management and help avoid duplication in features and functionality. This position will access information assets containing protected data as defined in the CSU Data Classification Standard only if needed to accomplish an authorized task. Access must be based on the principles of need-to know and least privilege. This position will report any real or potential risk or threat to the security of campus devices, applications, or data to the Information Security Office. FLSA: Exempt (Not eligible for overtime) Hiring Range: $11,000 per month - $15,000 per month, commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: $6,250 per month - $20,063 per month Best-in-class Benefits: Click here to learn more CSU Total Compensation: Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (At-Will) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday through Friday, 8am to 5pm; other hours as required Telecommuting Options Hybrid work flexibility is available at up to 2 days a week remote, on an opt-in basis. Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html . Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire. Department Information Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State. For more information, please visit: www.csus.edu/irt Required Qualifications EDUCATION/EXPERIENCE Bachelor’s degree in a relevant field such as management information systems, data analytics, computer science, social science, education, statistics, data science, etc. Demonstrated experience in an IT (Information Technology) leadership role such as director including experience with recruitment, supervision, delegation, and performance management. Demonstrated experience working in a leadership role guiding IT staff and end users in areas such as systems Analysis, ERP (Enterprise Resource Planning) systems, Reporting/Decision-Support Systems, and related systems. Experience planning and implementing cloud architecture, programming, security, integrations, strategies for data governance/data analytics, maintenance, roadmaps, and other delivery of applications to address organizational needs and goals. Demonstrated experience providing excellent service to diverse faculty, staff, and students, cultivating partnerships, and maintaining collegial relationships throughout the organization. Demonstrated experience with leading change/effective change management, evaluation and continuous improvement of services and Demonstrated experience with strategic planning, implementation and managing vendor relationships including contract negotiations and compliance requirements. Demonstrated experience successfully managing, multiple complex projects, prioritizing based on strategic goals, and meeting deadlines. KNOWLEDGE, SKILLS, ABILITIES Demonstrated excellence in writing, speaking, and presentation skills. Demonstrated ability to own, manage, and solve complex problems in a creative and timely manner. Knowledge of ERP systems, Database systems, data governance, reporting tools, data warehouses, cloud-based services, integration platforms, programming languages and applications Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. CONDITIONS OF EMPLOYMENT Ability to pass background check Preferred Qualifications Master’s degree in a relevant field or discipline. At least ten years of progressively complex experience leading enterpise or University-level IT services & systems. Five years’ experience in a director-level role leading a data warehouse or business intelligence team. Demonstrated experience supporting enterprise reporting and developing reports and dashboards. Demonstrated knowledge of laws and standards relevant to higher education and the position, such as HIPAA (Health Insurance Portability and Accountability), PCI (Payment Card Industry), GLBA, and FERPA (Family Educational Rights and Privacy Act) and applying that knowledge in the enterprise systems environment. Demonstrated understanding of higher education organizational structures and mission; experience with shared governance and faculty engagement. Demonstrated experience with software as a service and/or cloud hosting, software development platforms and using data for decision making Demonstrated experience managing budgets, vendor relationships, and maintenance contracts. Demonstrated experience leading and developing other leaders and staff in a collective bargaining environment. Demonstrated experience with IT service management and project management software; Familiarity with agile project management concepts desired. Knowledge of Section 508 accessibility, security best practices, universal design and human-centered design. Familiarity with California State University Information Security Policy and Standards. Documents Needed to Apply* *Failure to upload the required documentation may lead to disqualification: Resume Cover Letter Diversity Statement Diversity Statement: You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a statement that outlines your work to achieve more equitable outcomes and close historic and predictable equity gaps in higher education. Please include personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and inclusion efforts. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. CSU Telecommuting Program Sacramento State is participating in the CSU Telecommuting Program. The opt-in program is available for positions within the Management Personnel Plan (MPP), Non-Represented Employees, Academic Professionals of California (APC) union, or California State University Employees Union (CSUEU). All CSU employees, regardless of telecommuting status, must still comply with the CSU’s Out of State Employment Policy. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

Description: Job Summary Under general direction of the University Registrar, the Senior Associate Registrar for Systems and Technical Innovation plays a visible, responsible, and versatile leadership role in the Office of the Registrar and for the University. This is the primary position to assist the University Registrar with information technology systems planning and implementation, and enrollment reporting. The Senior Associate Registrar for Systems and Technical Innovation provides leadership in information technology systems management, planning, integration, and change of student system operations. The position provides day-to-day management, oversight, vision, and direction for systems and technology functions and applications under the broad purview of the Office of the Registrar and integrated systems that support streamlined and seamless experiences for students, staff, and faculty. The incumbent will assist in data management for Student Records related data in systems under direct control of the Office of the Registrar providing consultation for other systems containing Student Records related data. This position will also oversee security to student record data, leverage systems to improve service to students, faculty, and staff, ensure accurate and timely submission of required student data reporting, manage student academic record retention, and promote and support the functions of the Office of the Registrar and larger institutional priorities and initiatives. The Senior Associate Registrar for Systems and Technical Innovation assists with oversight and implementation of regulations, policies, and procedures of the administration and of the faculty pertaining to student academic records, ensuring the accuracy and integrity of student academic records. This incumbent works closely and collaboratively with other Enrollment Management units as well as with campus/community constituents. The Associate Registrar serves as the records retention officer for the Office of the Registrar, and acts as the Registrar in his/her absence. The incumbent must follow and interpret federal, state, CSU and SJSU policies and procedures applicable to registrar services. Key Responsibilities Provide strategic planning and lead all phases of Student Records module PeopleSoft software planning and implementation including system upgrades, regularly released updates, fixes, development and deployment of new functionality, and production issues Collaborate continuously and closely with Enterprise Applications and Data Services team in the development of student applications and to ensure effective management of system Develop specifications, consult with programmers, and implement solutions to advanced technical system issues Plan, analyze, develop, and perform or coordinate the execution of test plans to ensure data integrity and system performance within PeopleSoft Consult with staff, management, and administrators on design and implementation of modifications to delivered applications or the integration of modifications into the existing campus system. Ensure the integrity of system is maintained as enhancements and modifications are applied Oversee and ensure compliance with mandated student enrollment reports (ERS, ERSS, ERSA, and others) and data are accurate and reported in a timely manner to the Office of the Chancellor throughout the year Assist the University Registrar in the review, interpretation, and response to changes in federal, state, and CSU system statutes and regulations, as well as in response to changes to internal SJSU policies Supervise web content to ensure an accurate representation of the Office of the Registrar units Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Demonstrated ability to use and interpret technical procedures or regulations utilizing provided software applications Working knowledge of registrar functions including but not limited to registration, enrollment, records maintenance, residency, reinstatement, FERPA and leaves of absence Demonstrated effectiveness applying high customer service standards in a university setting Ability to write reports business correspondence, and procedure manuals Demonstrated ability to effectively present information and respond to questions from groups of managers, customers, and the general public Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables Working knowledge of student information systems (PeopleSoft preferred), software applications: word processing, spreadsheet, database management Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Strong oral and written communication skills Ability to supervise, lead and support staff in a team-oriented environment Ability to effectively present information and respond to questions from groups of managers, customers, and the general public Working knowledge of software applications: word processing, spreadsheet, database management Required Qualifications Bachelor's degree or equivalent through experience Five (5) years of progressively responsible full-time professional work experience in a records related environment is required Three (3) years must include experience in operational management, complex information databases management and/or imaging technology management, and data analysis Previous supervisory experience Preferred Qualifications Bachelor’s Degree Administrative experience, leadership, and accomplishments in a records-operations unit in a high volume and fast paced university environment Experience with student information systems/databases, including PeopleSoft and Imaging software, preferably within the CSU Experience with developing, documenting, and implementing technical processes and project plans Experience developing and utilizing metrics to analyze and improve business processes Excellent written communication skills Experience working in a collective bargaining environment Compensation Classification: Administrator II Anticipated Hiring Range: $8,334/month - $10,834/month CSU Salary Range: $4,583/month - $14,713/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: September 15, 2023 through October 1, 2023. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

DESCRIPTION THE COMMUNITY Ideally located on the Pacific Ocean south of Los Angeles and just west of Orange County, Long Beach is the seventh-largest city in the State of California. Offering all the world-class amenities of a large metropolitan city, coupled with its strong sense of community and pride, Long Beach is one of the most vibrant communities in the country. The City has been referred to as the "Most Diverse City" in the country by USA Today and one of the "Best Communities for Young People" two years in a row. With its ideal location in Southern California, year-round comfortable climate, healthy business environment, and far-ranging cultural pursuits, the City is alive with activity. Long Beach is home to an abundance of cultural and recreational options. Expansive beaches, three marinas, five golf courses, the Aquarium of the Pacific, the Queen Mary, and the annual Grand Prix of Long Beach serve to draw 6.5 million visitors a year. The City's full-service commercial airport has preferred flight schedules, carriers, and overall accessibility that makes it the travel-friendly alternative to other Southern California airports. In addition, Los Angeles' rail transit system, the most used light rail system in the country, connects the city to the entire region. Long Beach continues to make significant investments in its parks, beaches, streets, and other amenities (including a new city hall) indicative of the financial stability and health of the City. CITY GOVERNMENT Long Beach is a full-service Charter City governed by nine City Council members who are elected by district and a Mayor that is elected at large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and the Mayor are subject to a three-term limit, which allows them to serve for a maximum of twelve years. The City Council appoints a City Manager and a City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board, or Commission. The City of Long Beach provides all traditional public services. In addition to its traditional services, the City also maintains one of the world's busiest seaports, which serves as a leading gateway for international trade. Long Beach also has its own full-service commercial airport and is one of only three cities in California with its own Health Department. Long Beach is supported by a total FY 2023 budget of approximately $3.2 billion, with the General Fund budget totaling $670 million. More than 6,048 full and part-time employees support municipal operations with the majority being represented by eleven employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov . THE DEPARTMENT The Health and Human Services Department has more than 550 employees located in ten sites and seven bureaus - Communicable Disease and Emergency Response, Administration and Financial Services, Collective Impact, Community Health, Environmental Health, Housing Authority, and Homeless Services. It operates with a $170 million annual budget, 87% of which comes from Federal, State, County, and private funds. The mission of the Department is to "Improve the quality of life by promoting a safe and healthy community in which to live, work, and play." The Department values quality and excellence, innovation, teamwork, and diversity. THE POSITION The Laboratory Services Officer is an at-will management position that reports to the Communicable Disease and Emergency Response Bureau Manager and manages the Laboratory Services Division. This position is responsible for the scientific and administrative direction of the Long Beach Public Health Laboratory to ensure effective and efficient services and compliance with established standards, rules, and regulations. The Division currently has a staff of 7, including a microbiologist supervisor. The Laboratory Services Officer position is located at the Main Health Department, 2525 Grand Avenue, Long Beach, CA 90815 but is eligible for remote work per the City of Long Beach hybrid work policy. Candidates available for a part-time posting may also be considered PLEASE NOTE: The City of Long Beach requires all employees to be vaccinated against COVID-19 prior to their first day unless a medical or religious accommodation is approved by the City of Long Beach's Human Resources Department for the duration of the vaccine mandate. In accordance with the State Health Care Worker Vaccine Requirement, the Department of Health and Human Services also requires you to receive a COVID booster. Proof of vaccination (including booster) will be required at the time of your pre-employment physical. Some positions in this classification qualify for a Recruitment Incentive of up to $6,000. For more information on the City of Long Beach's Recruitment Incentive Program please click here . EXAMPLES OF DUTIES Plans, organizes, and directs the programs of the Long Beach Public Health Laboratory; Serves as a resource and technical consultant to the City Health Officer, City staff, local physicians, and clinical and hospital laboratory personnel on microbiology testing, policy, laws, regulations, and services; Establishes and maintains sound working relationships with federal, state, and county agencies concerned with diagnosis, control, and prevention of communicable diseases and other illnesses of public health concern; Designs and develops laboratory services to meet the needs of new or proposed Health Department programs, including working with management to meet Department and division goals; Coordinates the work of the Lab with other Health Department bureaus/programs, including Environmental Health and Public Health Emergency Management, and with the activities of other City Departments and clinical and hospital laboratories requiring laboratory testing; Instructs and reviews the work of laboratory personnel and ensures quality and accuracy in the testing environments; Interprets policies and procedures, including state and federal regulations; Ensures compliance with State and Clinical Laboratory Improvement Amendments (CLIA) federal requirements for clinical public health and environmental testing laboratories, as well as compliance with Centers for Disease Control (CDC) and National Institute of Health (NIH) safety requirements for a laboratory performing testing at Biosafety levels two (2) and three (3); Plans and directs the training of laboratory personnel; Prepares technical reports and budget recommendations; Provides technical input and contract review for outside contracts for laboratory services; Evaluates existing laboratory techniques and develops new or improved procedures; Conducts validation and verification studies of new methodologies and instrumentations; Working with City facility personnel, engineers, architects, and contractors to design, build, remodel, and maintain necessary facilities to house laboratory operations, including biocontainment facilities if necessary; Leads and directs the development, communication, and implementation of effective growth strategies; Implements and supervises quality assurance practices and procedures relating to laboratory operations and control activities; and, Performs other related duties as required. REQUIREMENTS TO FILE The Department of Health and Human Services invites candidates who meet the following minimum requirements to apply: A minimum of five years of progressively responsible public health laboratory experience. A valid Laboratory Director License. A valid California State Public Health Microbiologist Certification. Willingness and ability to work evenings, nights, weekends, holidays, on-call, and during emergencies as required. Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. DMV driver history report required during onboarding). AND ANY OF THE FOLLOWING Doctoral Degree in Microbiology, Chemical, Physical, Biological, or Clinical Laboratory Science. A Medical Doctor (MD) or Doctor of Osteopathy (DO) Degree. Held a position as a Laboratory Director or could have qualified as a "Laboratory Director" under regulations at 42 CFR 493.1415, published March 14, 1990 at 55 FR 9538 on or before February 28, 1992. On or before February 28, 1992, be qualified under CA State law to direct a public health laboratory to include 4 years of full time public health laboratory experience. THE IDEAL CANDIDATE The Laboratory Services Officer will : Have knowledge and experience in running a public health laboratory, including staffing, scheduling, fee structures and budgeting, technology, and testing; Have knowledge of the regulations governing the management and operations of a public health laboratory, auditing, and reviewing standards; and, Demonstrate the values of integrity, transparency, excellence, innovation, partnership and teamwork, as well as the ability to establish and maintain effective working relationships with staff, regulatory agencies, local officials, the ability to develop and promote a culture of quality customer services and ability to work across the Department to increase collective impact. SALARY AND BENEFITS The salary range for this position is $125,000 to $145,000 annually. Placement in the range will depend on qualifications. The City's compensation package also includes an attractive benefits package that includes: Retirement - City offers CalPERS with a benefit of 2.5% @ 55 for Classic members or 2% at 62 for new members as defined by PEPRA, subject to the limitations set by PERS. Employee pays the employee portion. The City also participates in Social Security. Vacation - Twelve (12) days after one year of service; 15 days after four years, six months of service; 20 days after 19.5 years of service. Executive Leave - Forty (40) hours per year. Sick Leave - One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays - Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance Health and Dental Insurance - The City offers an HMO and PPO option for health and dental insurance coverage. The City pays major portion of the premium for employee and dependents depending on the health/dental plan selected. Life Insurance - City-paid term life insurance policy equal to three times annual salary to a maximum of $500,000. Disability - City-paid short-term and long-term disability insurance. Flexible Spending Account - Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Management Physical - Annual City-paid physical examination. Deferred Compensation 457(b) Plan - Optional for employee contribution to a supplementary retirement savings program available through ICMA Retirement Corporation. Technology Allowance - Monthly phone stipend SELECTION PROCEDURE This recruitment will remain open until filled. To be considered, please apply under "Current Openings" with your Cover Letter , Resume , Proof of Education , Proof of Laboratory Director Licensure , and Proof of California State Public Health Microbiologist Certification as PDF attachments at: www.longbeach.gov/jobs . Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate will be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. EQUAL OPPORTUNITY The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-4548. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public. This information is available in an alternative format by request at the agency contact on the bulletin. If a special accommodation is desired, please contact the agency two (2) business days prior to the test, if applicable. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-actClosing Date/Time:

Finance Director Location:   City of Greeley, CO   Download:   City of Greeley, CO - Finance Director - brochure About Greeley, Colorado Incorporated in 1886, Greeley became a Home Rule City in 1958 with the Council-Manager form of government. The county seat of Weld County, Greeley lies 30 miles east of the front range of the majestic Rocky Mountains near the confluence of the Cache la Poudre and South Platte Rivers and 52 miles northeast of Denver.     Education, Economy and Community Excellence.     Greeley thrives as the education, trade, transportation, cultural and marketing center of Weld County. It’s one of the top ten most prosperous and most productive agricultural counties in the U.S. and the state of Colorado’s most productive oil and gas operations. With an estimated population of 108,000, the City covers an area of 46.4 square miles at an elevation of 4,658 feet. Greeley is home to the University of Northern Colorado (UNC), the third largest university in Colorado and Aims Community College. In addition to investments in education, there is a true commitment to achieving community excellence through the development of economic opportunities, enhanced quality of life, cultivating community resources, talent and workforce development, enhanced transportation spending and the development of infrastructure to serve Greeley’s future.  Greeley is home to a diverse mix of industries - from breweries to oil and gas, from unique shops to food processing, and from agricultural innovation to an incredible concentration of creative industries and individuals. The City attracts good corporate citizens with skilled-labor jobs that pay competitive salaries.  Arts and Culture.     Greeley offers diverse arts, music and cultural events. This includes performances by the UNC’s College of Performing and Visual Arts, Greeley Chorale and the Greeley Philharmonic Orchestra, and many more entertainers. Enjoy Greeley’s Union Colony Civic Center hosting Broadway shows, art shows, movies, and performances. Greeley is also home to favorite community events such as the Greeley Stampede, Arts Picnic, Friday Fest, and so much more.  Parks, Recreation and Mountain Access.     With a plethora of parks and facilities encompassing over 650 acres, the recreational amenities in Greeley are endless. There are golf courses, recreation centers, swimming pools, fields and courts for sports, skate parks, playgrounds, fishing ponds, picnic areas, and more. Experience more time outdoors on biking and hiking trails in the community. Beyond our City, Rocky Mountain National Park and many other pristine alpine environments are all less than 50 miles away.   The Organization   A Home Rule Municipality that is self-governed under the State of Colorado Constitution, Greeley operates under a Council-Manager form of government with seven elected officials on the Council including the Mayor.    Under this form of government, the City Council sets the policies for the operation of the Greeley government while the council-appointed City Manager has administrative responsibilities for city operations.  The City has a total 2024 budget of $563 million and a staff of approximately 1,161.25 full-time equivalent positions.   The Finance Department   The Finance Department   is responsible for the administration of the financial affairs of the City including compiling financial information and data for the City Manager, the supervision of disbursement of all monies and control over all expenditures to ensure appropriations are not exceeded, the design and maintenance of a general accounting system along with the development and maintenance of internal controls, preparation of periodic statements of receipts and disbursements showing the financial and budgetary condition of the City, preparation of year-end financial statements, the collection of all revenue due to the City, investment of City funds, the purchasing of goods and services, and the disposal of surplus assets.      The Finance Department accounts for all revenues and expenditures of the City, compiles information and data, monitors the budget, is responsible for recording and reporting all expenditures and revenue of the City, and prepares the Annual Comprehensive Financial Report along with providing ongoing analysis of the financial condition of the City, debt issuance, debt management and the investing of City funds. The department has received the Government Finance Officers Association (GFOA) award for Excellence in Financial Reporting for most years since 1983 and the GFOA award for Distinguished Budget Presentation each year since 1992.  In FY 2024, the Finance Department is comprised of 30.0 Full Time Equivalents (FTEs) and an operating budget of approximately $3.249 million and supports 16 citywide Departments and Divisions.    The Department currently encompasses the following functions:  Function Purpose Accounting Operations Reviews purchase orders, creates vendor accounts, processes requests for payment, payroll, and oversees the Visa Card program.   Cash Operations Responsible for all customer service, cashiering, and billing. This area oversees the Food Tax Rebate Program, bill printing, the bill stuffer and mailing contract.   Financial Reporting Processing bank transactions and reconciliation, creation of Annual Comprehensive Financial Report, Investments, and fund accounting.   Financial Services & Fiscal Management Provides complete and accurate financial information to management, City Council, City departments and to the citizens of Greeley.    It also provides administrative direction for the entire Finance Department in addition to debt issuance and debt management.    Sales Tax Administration Ensures the collection and auditing of sale and uses taxes and the issuing of business licenses.     The Position The Finance Director is responsible for maintaining appropriate accounting records and financial reporting to the City Council, the City Manager, and all the departments of the city.   Key responsibilities include providing leadership and coordination in the administrative, business planning, and accounting efforts of the City of Greeley by overseeing all functions outlined above.  The Finance Director – a position which reports directly to the Chief Financial Officer provides information to the City Council, City Department Directors, and to the public.    Key Finance Department Initiatives in 2024 and Beyond Include:         Conduct an organizational and operational assessment of the Finance Department policies and procedures;         Conduct an organizational and operational assessment of a the new Oracle Enterprise Resource Planning (ERP) system which went live in late 2020 ensuring the continuous iteration of procedures, policies and process to ensure ease of use and data driven decision making;      Conduct an organizational and operational assessment of the Finance Department’s internal controls;      Serve as Executive Sponsor for the implementation of a new utility billing system;      Maximize collaborations between the Finance Department and other enterprise serving departments such as Human Resources and Information Technology;      Serve as Executive Sponsor of the Development Impact Fee Study currently underway; and      Build a strong team with the many new and long-term finance staff members developing a strategy for staff development and growth.  The Ideal Candidate Greeley’s ideal candidate is an established or up and coming leader in the municipal finance field with a proven ability or passion to engage staff and collaborate with colleagues while integrating policy and best practice.  The new Finance Director should:      Bring a strong foundation in municipal finance’s core services such as budgeting, utility billing, audits, five-year forecasting, investments, debt issuance and management, financial planning, financial reporting, and sales tax administration – while also providing vision and strategy to create a high-performance departmental culture, and develop a solution-based, customer service focused department.      Have the highest degree of integrity, judgment, and independence as well as expert level skills necessary to apply financial-related laws, regulations, policies, and methods to manage complex financial assignments.      Promote the internal and external customer service expectations of the department and build strong relationships across the organization to achieve city-wide goals.      Be skilled in creating a positive atmosphere for employees in the organization and within the department, and set a superior example of competence, professionalism, energy, collaboration, innovation and work ethic to the organization and community.      Model ethical behavior and a strong work ethic and ensure fair and equitable treatment of employees.      Be politically astute, an effective communicator, and equally comfortable talking with line level staff, department directors, and presenting before City Council.      Be a persuasive, confident leader, with a clear understanding of complex financial issues.      Be able to focus on leveraging technology to improve services.      Be a team player who is collaborative and supportive in serving as a member of the City’s executive leadership team.      Be a skilled professional with a high sense of emotional intelligence and an awareness of community, organizational, employee and constituent issues and political sensitivities.      Be open, approachable, instill trust, work collaboratively in a team environment; be action oriented; exercise good judgment; treat others with respect; and hold staff accountable.      Be an outstanding leader of employees who provides guidance and professional support to staff, offering regular feedback to city leadership and employees.      Be a positive leader, bringing innovation and creativity to the finance department.      Have the capacity and interest to be an effective mentor and leader for staff and should inspire staff to achieve excellence.      Be a creative and innovative leader who has the ability to effectively make firm recommendations and decisions to City management based on experience and professional judgment.      Be able to demonstrate superior management skills and have the ability to make strategic decisions pertaining to staff and procedures within the department.      Have the ability to effectively delegate authority and responsibility while maintaining appropriate levels of operational control.      Have extensive knowledge of governmental accounting practices to ensure that the City's financial records are accurately presented.      Understand and implement GASB statements and have knowledge of generally accepted accounting principles (GAAP).      Be familiar with generally accepted auditing standards, government auditing standards, and public capital financing principles.      Have a high level of expertise and hands-on skills with automated financial systems and electronic spreadsheets.  Education and Experience Qualified applicants will have a Bachelor's degree in accounting, finance, business administration or a closely related field and at least (7) seven years progressively responsible municipal government and finance management experience; a Master’s degree is preferred.   Required Certifications/Licenses   A CPA certification is desired.   Salary The City of Greeley is offering a competitive hiring range between $161,900 – $234,800 and a comprehensive benefits package. Relocation assistance may also be available for the successful out-of-area candidate. How to Apply Interested applicants should forward a cover letter and resume to:  resumes@affionpublic.com Reference: GREELEYFD23   Affion Public PO Box 794 Hershey, PA 17033 888.321.4922 www.affionpublic.com | *The deadline to receive resumes is December 12, 2023*   The City of   Greeley is an Equal Employment Opportunity Employer.

Position Description Invitation to Compete #68-23: Regional Manager Mid-City East Region Regular, FLSA exempt, full-time position (80 hours per pay period); Benefits eligible $106,446.24 - $129,142.80 annually Hours for this appointment may include weekdays, weekends and evenings. This position is open to the public and to The Seattle Public Library’s employees. This recruitment will be open until the position is filled. Applications - including cover letter and resume - submitted in NEOGOV by 5:00 PM, Monday, September 4, 2023 will receive first consideration. Please read the How to Apply section of this bulletin for more information. Overview The Seattle Public Library’s mission is to bring people, information and ideas together to enrich lives and build community. We view Seattle as a city where imagination and opportunity continue to thrive. Since 1891, we have grown from a single reading room in Pioneer Square to a world-class library system with 27 locations. The Library works every day to foster and support a healthy city and a healthy democracy. We do this work guided by the principles of intellectual freedom, literacy and the love of learning, racial equity, privacy and confidentiality, respect for the community, strong partnerships and innovation. We are an active and committed partner in the City of Seattle's Race and Social Justice Initiative. Library employees are highly regarded by the public for their knowledge, quality of service and caring. As a workplace, we value respectful and transparent communication, partnership and engagement. We are enriched individually and organizationally because of our diversity and growth mindset. We take time to recognize and celebrate the achievements of others. If you share these values and meet the qualifications, the Library invites you to apply for the Regional Manager position. The Mid-City East (MCE) Regional Manager provides leadership for four branch locations: Capitol Hill, Douglass-Truth, Madrona-Sally Goldmark, and Montlake. Responsibilities include providing daily oversight and direction for assigned units as well as engaging in long-range planning to ensure that the work is aligned with our forward-looking service priorities: Youth and Early Learning, Technology and Access, Community Engagement, and Re-imagined Spaces. The MCE Regional Manger supervises two Branch Operations Managers who lead the Douglass-Truth and Capitol Hill locations and two Supervising Librarians who lead the Montlake and Madrona-Sally Goldmark locations. This position will also lead the work of librarians and paraprofessionals (Library Associate 4s) providing patron services at these locations. In addition, the Regional Manager provides leadership for the daily work and long range planning of these departments, ensuring that information services, programming and outreach, collection maintenance, circulation and materials movement function smoothly. The MCE Regional Manager also works closely with Security and Facilities staff to provide a welcoming and safe environment. This position reports to the Director of Library Programs and Services or the Assistant Director for Public Services and are members of the Public Services Management Team (PSMT), which consists of seven Regional Managers, the Assistant Director for Equity, Learning & Engagement Services (ELES) and ELES Service Managers. The PSMT works collaboratively to lead the development of responsive public services and innovative operational systems, and to implement and support effective policies and procedures to guide the work of Public Services staff throughout the system. The successful candidate for this position will bring passion and commitment to the task of providing excellent, innovative library services. The ideal candidate will be a strong leader, experienced manager and collaborative management team player. This candidate will be an excellent communicator, possessing diplomacy, tact, excellent listening skills, strong group facilitation skills, analytical and problem-solving skills, a commitment to establishing an environment of open, honest communication and rational decision-making as well as the ability to negotiate with all levels of staff to accomplish the mission and goals of the Library. Staff members are highly regarded by the public for their knowledge and quality of service. We embrace our organizational values of respect, partnership, engagement, diversity, transparency and recognition. We foster a culture of innovation and we encourage and support employees’ creativity, engagement, learning and development. If you share these values, we invite you to apply. Job Responsibilities Strategic Planning: Plan strategic direction and provide recommendations to Public Services leadership for the enhancement of library programs and services. Contribute current knowledge related to trends, issues and practices in library services to support the development of excellent and innovative library services. Implement changes and enhancements as required. Supervision and Oversight: Hire, train, manage and oversee the work of staff. Coach, develop and guide staff toward the highest standards of service. Provide broad direction, advice and training for staff to support the development and delivery of innovative, responsive services. Evaluate staff performance and collaborate with the Service Managers in performance evaluation of relevant staff. Collaborate with other Regional and Service Managers regarding these issues at a system level. Ensure that exemplary customer service is provided to the public and internal customers. Outreach: Represent the Library to the public and in collaboration with a wide variety of community organizations and government agencies, such as the City of Seattle and Seattle’s Community Colleges. Leadership: Provide both system-wide and external leadership in developing and maintaining policy, service standards and protocols. Leadership may include chairing committees, studies and project teams within the system or with external local and national partners. Provide leadership, assignments and opportunities for staff that will inspire and encourage them to reach for excellence and provide recognition when they achieve it. Serve as Librarian-In-Charge as scheduled. Resource Management: Ensure the effective use of resources by planning, organizing, monitoring, evaluating and measuring impact against service objectives. Research and prepare monthly and periodic reports as required/requested to support the interests of the Library and its patrons. Budget Management: Assist with budget preparation, expenditure, tracking and reporting as needed for operational budgets and grant-funded projects, including working with the Seattle Public Library Foundation, Friends of the Library and other agencies to develop and manage grant funded projects Intellectual Freedom: Support intellectual freedom; assume responsibility for how the Library is perceived by staff and the public. Qualifications MLS: Must have an MLS from an ALA-accredited library school and a Washington State Certification as a Librarian. Professional Knowledge and Experience: Five (5) years of professional library experience in a public library or community college. Leadership and Management: Three (3) years of experience supervising a minimum of 6 librarians at one time and managing a program or project in a public library setting. Demonstrated knowledge of management practices and principles, including the ability to train and inspire professional and support staff and promote enthusiastic teamwork. Program/Project Development and Evaluation: Demonstrated experience planning, implementing and evaluating significant projects. Must be highly organized and possess critical thinking skills. Technology and Informational Resources: Must have current working knowledge of PCs, online databases, networks, social media and word processing and spreadsheet software. Demonstrated competency with intranet content management and document management software, preferably Microsoft SharePoint. Interest in and working knowledge of relevant informational resources, including recent technological innovations and library applications are also required. Communication, Collaboration and Outreach Skills: Exceptional written and oral communication skills, including experience in public speaking. Experience developing community contacts, collaborations and partnerships. Exemplary Customer Service: The successful candidates will have a strong commitment to public service and providing exceptional customer service. Candidates must possess excellent interpersonal communication, problem solving, customer relations and teamwork skills. A sense of humor and the ability to demonstrate a positive and enthusiastic commitment to public service. Budget Management: Two (2) years of experience planning and administering a budget. Intellectual Freedom: A strong commitment to intellectual freedom and to the Library’s missions and goals. Diversity and Inclusion: Demonstrated commitment to diversity, inclusion and equity within the organization and throughout service delivery. Additional Information How to Apply Please submit the following items by 5:00 p.m. on Monday, September 4, 2023 for first consideration. This recruitment will be open until the position is filled. Your application will not be considered if these items are missing or incomplete: Online application with responses to the supplemental questions.A cover letter that describes how your experience and skills align with the job responsibilities and qualifications. Please let us know why you want to do this work.Current resume that summarizes relevant education, experience, knowledge and skills. Applications that do not include a cover letter, resume, and complete online application will not be considered. Applicants will be screened for competitiveness, completeness, and written communication skills. Initial screening will be based on a review of application materials. The employment history detailed in your application materials MUST validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next steps of the review/selection process. The most competitive candidates will be invited to participate in a series of one or more interviews. Benefits and Salary Information The full salary range for this position is $106,446.24 - $129,142.80 annually. The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans Information about retirement plans can be found at: https://www.seattle.gov/retirement Additional Information If you have questions regarding this bulletin or employment at The Seattle Public Library, please send an email to job.applications@spl.org . The Library promotes diversity and inclusion in employment. If accommodations are needed during the selection process, please contact us. Please keep in mind that job offers are contingent on a review of criminal history as well as verification of information provided by the applicant as part of the application process. The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: "Most" Employees Plans - Human Resources | seattle.gov

Description: Position Summary Full-time position under the Management Personnel Plan (MPP) available on or after March 4, 2024 in the Office of Information Technology. Reporting to the Vice President, Business and Finance/Chief Financial Officer, the Associate Vice President/CIO manages the operations of the Office of Information Technology. The incumbent is responsible for the development, management, and utilization of administrative, academic, and instructional technology resources, information processing resources, and telecommunications resources. The AVP is responsible for expanding the scope of developing technologies to benefit the campus community, implementing innovative applications for these technologies, and enhancing the university’s information technology function, particularly it’s focus on supporting teaching and learning.Y Job Duties Duties include but are not limited to: Provide leadership and management of academic and instructional technology, administrative technology, and the information technology infrastructure at California State University, Stanislaus. Accountable for IT innovation, service, support, and security; collaborate with students, administration, staff, and faculty to create strategic, innovate and leading IT capabilities that support the mission and vision of the university. Serve as an active partner in contributing to CSU system-wide level technology initiatives and adhering to CSU system-wide information technology and security policies and procedures. Responsible for the development, management, and utilization of technology resources. Develop an IT Strategic and Technology Plan aligned with the university's strategic plan, addressing innovation, operations, maintenance, and funding requirements. Advise the Vice President of Business & Finance/CFO on IT priorities and policies. Collaborate with system-wide IT leaders on CSU-wide initiatives. Ensure professionalism, policies, and frameworks for information resource use. Work with campus and system leadership for efficient IT investments. Provide leadership and assistance in developing long-range plans for academic technology. Advise on new academic technologies and their short- and long-term implementations. Develop opportunities for curricular innovation using information technology. Engage in university governance on instructional technology matters. Offer leadership, direction, and assistance in formulating long-range plans for administrative information processing technologies. Develop and maintains project management and intake processes for administrative projects. Collaborate closely with governance and campus leadership to prioritize projects and funding. Provide leadership, direction, and assistance in formulating long-range plans for telecommunications and information networks. Develop the necessary human infrastructure for access, training, and IT support. Work closely to optimize the annual IT budget and utilize resources efficiently. Pioneer innovative uses of new technology to enhance infrastructure. Lead the development and management of system-wide information security plans with administrative, technical, and physical safeguards. Provide direction for the mitigation of incidents involving CSU information assets. Offer regular executive-level status reports on system-wide breaches, incidents, compliance, and security metrics. Develop and document procedures to comply with applicable laws, regulations, and CSU policies governing information security and privacy protection. Maintain active membership in the CSU ISAC Committee and liaises with security-specific organizations. Represent the university on key technology committees and councils of the CSU system. Serve as the key liaison between the university and external organizations for technology-related matters. Ensure compliance with relevant procedures, guidelines, and utilization. Serve on various committees and councils at CSU Stanislaus. Develop policies and procedures for the university policy manual, ICSUAM, and other manuals. Provide communication to the campus community regarding budget planning and administration services, changes, and deadlines. Act independently within organizational guidelines and directs departmental or campus activities, ensuring alignment with the campus's strategic plans, goals, and objectives. Other duties as assigned. Minimum Qualifications Education : Bachelors degree in management information systems, computer information systems, computer science, computer engineering or related fields. Experience : Minimum of eight years of experience in management of information technology. Preferred Qualifications At least four years of experience in a higher education environment. Master’s degree and a minimum of ten years of experience in information technology. Experience with recent developments in campus networking such as wireless, voice over IP, video on demand services, security issues and their applicability in the teaching and learning environment. Experience in negotiating complex contracts. Experience in the analysis, development, and implementation of enterprise level information systems. Knowledge, Skills, Abilities Demonstrated ability to create and implement a vision for IT in a university environment. Demonstrated collaborative approach to problem solving across the institution. Demonstrated knowledge of a broad range of information technologies including administrative and academic computing, telecommunications, information management, and information security. Demonstrated knowledge of emerging trends and issues in information technology. Demonstrated ability to conceptualize and articulate IT directions and choices to institutional officers and others in the university community. Demonstrated success in budget and organizational management. Excellent communication skills. Demonstrated commitment to staff diversity, learning, and development. Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to travel between the Turlock and Stockton campuses. Salary Range Anticipated salary will be $15,000 - $16,667 per month plus excellent paid benefits. (Salary will depend on the qualifications of the successful finalist.) Compensation & Benefits Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to Benefits Summary: CSU Employee Benefit Summary How to Apply To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page. Application Deadline OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER JANUARY 12, 2024. (Applications received after the screening date will be considered at the discretion of the university.) Interviews are tentatively planned for the first week of February 2024. Criminal Background Clearance Notice Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Additional Information Campus & Area California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts. Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education. Clery Act Disclosure Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment. Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form . CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California. The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview. INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE Closing Date/Time: Open until filled

Description: Job Summary Reporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Business Analyst will perform a full range of complex tasks related to process support with technical analysis and implementation for Graduate Enrollment Management (GEM), Graduate Admissions and Program Evaluations (GAPE), and the College of Graduate Studies (CGS) at large. Working independently but under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance technology as assigned in order to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. They will collaborate and meet with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key graduate support systems including, but not limited to, CRM implementation, PeopleSoft upgrades/enhancements, Cal State Apply enhancements, OnBase enhancements, and future technical and communication initiatives. This requires analyzing existing business processes associated with graduate support technology, developing and coordinating requests for enhancements to our existing systems, assisting the business side in implementing new functionality and systems, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues. The Business Analyst will assist in maintaining accurate and transparent documentation of the technical processes and workflow in order to maintain levels of efficiency and quality service. Key Responsibilities Proactively work with GEM and GAPE Director, and CGS at large, to assist with design and develop technical resolutions to operational inefficiencies; communicate resolution and other critical information to users. Learn and train new functionality as required and identify possible effects on operations. Maintain knowledge of the business user side of modules in PeopleSoft to provide expertise to team members and leadership. Coordinate and participate in testing of new software releases and campus-initiated customizations. Participate in system-wide process reviews and fit/gap sessions as required. Review needs of business users to determine if additional training/document is necessary. First point of contact for assigned software related issues; identify problems with the software and coordinate appropriate resolution. Lead process design sessions and reviews/implementations of new functionality for enterprise applications, including custom modules and system wide changes (systems include but not limited to PeopleSoft, SAMI, FileMaker, OnBase, Cal State Apply, CRM implementation, and future technical and communication initiatives). Analyze Business Processes to Coordinate Technical Solutions for Business User Side. Create Documentation and Provide Training. Knowledge, Skills & Abilities Ability to review software and associated processes and identify potential points of intersection within and between operational units Strong oral and written communication, and training skills Ability to use and implement software applications in a higher education setting Ability to handle multiple work priorities, organize and plan work and projects with little supervision Ability to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementations Ability to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any results changes to functionality Ability to design and document complex business process systems Ability to coordinate implementation of an initiative through to completion Strong technical and functional knowledge of the student database management systems (such as PeopleSoft, CRM) Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skills Ability to use ingenuity and innovation to conceive new approaches and solutions to address complex problems and issues Ability to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective Required Qualifications A bachelor's degree and/or equivalent training Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s degree Two years supporting/troubleshooting student databases (such as PeopleSoft, CRM, or related systems) Demonstrated knowledge of CSU PeopleSoft or similar student information system(s) Experience with functionality of a CRM Demonstrated ability to write basic SQL statements and develop reports Experience or direct exposure to project management Compensation Classification: Administrative/Analyst Specialist - Exempt II Anticipated Hiring Range: $5,834/month - $6,250/month CSU Salary Range: $5,022/month - $9,083/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 4, 2023 through June 18, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Description: Working Title : ITC for Workflow, Data and Special Projects Classification Title : Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, June 7, 2023 @ 11:55 PST Please note: As of May 17, 2023, this position has been reposted and is under active recruitment. Apply today! (Prior applicants need not re-apply.) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Associate Dean of Graduate Studies and lead of the Graduate Center Director, the Information Technology Consultant for Workflow, Data and Special projects is responsible for providing consultation and coordination of both the workflow and imaging needs and the data management needs of the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. In addition, the incumbent provides Tier 1 user consultation for a wide range of IT user issues in the department. A key aspect of the position is effective and collaborative coordination of intermediate and advanced IT issues with the central Information Resources and Technology division, with emphasis on coordination of workflow and data management projects. The incumbent provides primary support for the use, maintenance, and improvement of the OnBase Graduate Admission workflow system, including management of the document imaging and data extraction aspects of that workflow. The incumbent coordinates multiple user IT issues related to admissions workflow independently; resolving general software and hardware problems with use of OnBase, the Student Tracking/Records System, and the document imaging system, coordinating with the IRT project management and workflow support team as needed. In addition, the incumbent is responsible for coordinating the assessment and use of office data needs for planning, budgeting, admissions, assessment, and degree services for graduate education by making recommendations for database/data-handling within the Office of Graduate Studies. A key part of this coordination role is serving as the office liaison to both the Associate Chief Information Officer’s Data Services group and the Student Affairs Records and Enrollment teams. Intermediate and advanced data management and analysis issues are done by working collaboratively with these two offices. Another essential function is coordination of other user technology needs, in consultation with Information Resources and Technology. The incumbent will assume responsibility for special technology related projects and services related to graduate enrollment and services on campus. This position provides technical and consultative liaison between Office of Graduate Studies users and the Web development, database development, server operations, desktop hardware and software in Windows and Mac environments, and networking support areas of IRT. The incumbent must also maintain positive working relationships while serving multiple departments. Under the lead of the Graduate Center Director, the Information Technology Consultant is responsible for assisting with the long-range planning for technological advances for the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. FLSA : Exempt (not eligible for overtime compensation under FLSA) Anticipated Hiring Range : $4,678 per month to $6,395 per month CSU Classification Salary Range : $4,678 - $11,547 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday thru Friday 8am-5pm; other hours as required; changes during summer months. This is an on-site position. Department Information The Office of Graduate Studies, in partnership with the other colleges and departments at the university, provides leadership for the advancement of graduate education at Sacramento State. Graduate Studies supports the development and vibrancy of quality graduate programs, and serves the scholarly and professional needs of graduate students at the university and into their careers. Our work is guided by our core values of excellence, integrity, equity, and service. The Graduate Center supports students along the entire process of the graduate student experience at Sac State; from undergraduates interested in graduate study to prospective students applying through graduation and all the steps in between. csus.edu/graduate-studies/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Demonstrated ability to function as an Information Technology Consultant at the Career level including ability to integrate software, data, and hardware to match user and business process needs, use IT systems to provide solutions to common business problems, analyze data requirements in support of business applications and use effective communication and listening skills. Applicants must have the knowledge, skills, and ability to perform the following Essential Functions of this position: Demonstrated knowledge, skill, and ability to analyze business processes commonly used in the Office of Graduate Studies and to consult with users on the application of appropriate workflow systems and technologies to improve those processes. Demonstrated knowledge, skill, and ability to consult with users of the assessment, management, reporting, and analysis of data for decision-making. Demonstrated knowledge, skill, and ability to provide coordination and communication for liaison with the campus technology division (Information Resources and Technology) and Graduate Studies needs for business process improvement (workflow) and data reporting/analysis. Demonstrated knowledge, skill, and ability to consult and provide Tier 1 support to Graduate Studies employees on all aspects of employee’s use of information technology software and hardware, including the ability to coordinate needed advanced services with the central IT division. Demonstrated experience in independently applying analytical judgment to standard and nonstandard applications and systems, collaborating/coordinating with IRT to solve a wide range of problems and develop practical and thorough solutions. Demonstrated ability to work in a team environment with functional users of the enterprise systems and the technical staff in developing solutions; Demonstrated knowledge, skill, and ability to perform the Core Functions of the Information Technology consultant classification listed below: Ability to work independently on graduate admissions, degree services, outreach, and student support program IT systems to provide solutions to common business problems. Interpersonal or communication skills in working with users to interpret needs and deliver appropriate IT solutions and workflow solutions in a team environment. Ability to apply consultative skills to assess user needs and provide appropriate solutions in cooperation with other campus IT staff. Demonstrated ability to work independently. Ability to initiate and manage multiple tasks, projects, and people under competing deadlines and maintain flexibility during constant shifting priorities. Demonstrated ability to lead staff or project teams in the successful completion of projects and initiatives, including the ability to work collaboratively with the central IT projects management office. Condition of employment: Ability to pass a background check. Preferred Qualifications Master’s degree in computer science, information systems, educational technology communications, or related field. Three years of experience with the application of enterprise information technology and data systems in academic environments, with preference for experience with admissions, degree services, and student support program issues and service support challenges. Three years of experience with business process analysis and the application of document imaging and workflow technology. Preference will be given to applicants with OnBase workflow technology or similar system, including the ability to train in the coding or workflows and imaging integrations. At least two years of experience with enterprise software systems similar or identical to the PeopleSoft student system. Preference will be given to candidates with a minimum of five years (60 months) experience with utilization of PeopleSoft Administration at a college or university with special preference for experience in direct support/use of the PeopleSoft Campus Solutions modules: Student Records, Campus Self Service, Campus Community, Academic Advisement, Recruiting & Admissions, Financial Aid and/or Student Financials. At least three years of experience analyzing and defining user data needs in support of decision-making, including both the direct application of data skills at the ITC Career level and liaison with advanced data reporting, analysis, and visualization services. Direct experience preferred in defining data queries, developing and analyzing data reports and consulting on data use and automating processes. Strong preference for experience and demonstrated ability to coordinate data needs with the campus Division of Information Resources and Technology (IRT), including coordinating advanced data analysis, prediction, and visualization. At least three years of experience precoding Tier 1 desktop user support with significant experience coordinating intermediate and advanced IT support issues with central IRT services. Preference given to candidates with experience coordinating workflow, data, web development, social media and service issues with enterprise IT services. Preference given to candidates with a minimum of three (3) years of Lead experience, especially in a higher education environment. General knowledge of Federal, State, CSU System, and Sacramento State academic and administrative policies and procedures that affect student administration. General experience in the development and implementation of software system roll-out strategies, change management, including the provision of documentation and training of end users. Substantial experience in detailed functional acceptance testing of software used by students, especially related to social media. Experience as a presenter at professional meetings, especially with the use of PowerPoint, and video presentations. Experience in leading teams and implementation efforts for assigned projects using advanced communication and listening skills and enterprise project planning tools and services. Required Licenses/Certifications n/a Documents Needed to Apply List documents needed for this position: Resume, cover letter, diversity statement. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the application. Instructions for required diversity statement: At Sacramento State, we strive to embrace each other’s strengths and differences and work collaboratively upon principles of cultural humility and respect for all to create an atmosphere in which a sense of belonging within our community can flourish. We are committed to fostering in all of our members a sense of inclusiveness by providing equal access to educational opportunities and a welcoming environment. We are looking for applicants who can help us enhance our community of inclusion and belonging which includes respect for others and an openness to differing perspectives and identities. Provide a diversity statement. In your statement, please incorporate your response to the following questions: How have you incorporated equity, diversity, and/or inclusion into your current or a previous position, and how do you envision diversity and inclusion playing a role in this position? ( Please explain your answer in a minimum of at least one paragraph. ) About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

Description: Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $5,858.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position This is a temporary, full-time, grant funded position through December 31, 2024, with the possibility of reappointment. Project IMPACT, a Student Support Services (SSS) Program, is funded through the TRIO division of the United States Department of Education. The SSS program is a five-year grant (2020-2025), renewable annually. It provides undergraduate students with disabilities non-mandated support services, including academic advising, career planning, subject specific tutoring, scholarship guidance, graduate school advising, personal wellness counseling, assistive technology training, academic and personal skills building workshops, and financial aid and personal finance education support. The purpose of this program is to provide services to increase retention, student GPAs and graduation rates of students with disabilities. Under the general direction of the Director, the Project IMPACT Program Coordinator is responsible for implementing and monitoring all mandated services under the program, as well as providing direct service support in the above referenced areas. The Program Coordinator will be required to monitor the budget and ensure all program activities remain within grant-mandated limits; ensure all policies and procedures are followed as outlined in Federal, State and University guidelines in daily operations and decisions; conduct workshops in the areas of academic skills building, personal finance, financial aid, wellness, and assistive technology as mandated by the approved grant; and maintain all data, records and reports required by the grant program, including the Annual Performance Report, Annual Student Survey, and Graduation/Retention reports. Additionally, the Program Coordinator will be fully trained and attend updated sessions on grant reporting and documentation requirements under EDGAR, Americans with Disabilities Act, and other areas to ensure students have complete and full access to all University programmatic facilities and services. Responsibilities Program Administration: Independently Coordinate the Project IMPACT program, collaborating with Accessibility Services’ (AS) Director as needed. Initiate processes and track day-to-day operational needs of the program, coordinating and following up with other campus departments as needed. Problem solve complex situations affecting the day-to-day operations of the program, in compliance with grant mandates. Maintain all confidential participant records, including participants’ eligibility records as required under TRIO guidelines. Lead Blumen database development, maintenance and staff training as needed. Monitor the program’s progress towards the objectives and key performance indicators outlined in the grant proposal, including all program participants’ retention and graduation rates. Attend annual Coordinator trainings and other TRIO trainings as needed to remain current on TRIO regulations and to maintain compliance. Relay regulation updates to Project IMPACT staff and Director. Provide quarterly and annual performance reports, and other ad hoc reports as required or requested by qualified Federal, State or University authorities. Oversee and update Project IMPACT’s computer lab to ensure compliance with all mandates and laws under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Create content for the Project IMPACT website, and ensure that all information contained is current, accurate and complete. Lead Team: Recruit, hire, train and provide lead work direction to TRIO staff including Academic Wellness Counselor, student tutors, coaches, student admin support and other grant staff in collaboration with Director. Oversee staff and student assistant payroll and approve timesheets. Lead weekly staff meetings and agendas for the Project IMPACT staff. Lead other program staff in the development and implementation of adjustments to service delivery as needed to improve the program’s performance on its objectives and key performance indicators. Collaborate with Other Departments and Stakeholders: Communicate with Department of Education’s Program Officer on issues related to compliance with TRIO regulations, Grant Award Notifications (GAN) and receive direct communication regarding program updates Consult with other TRIO colleagues as needed and make recommendations to AS Director. Attend all Principal Investigator quarterly meetings as designated by ORSP. Serve as the liaison with the AS office, EXCEL, EOP, AACE, Financial Aid, General Education and other student support service areas under the program. Represent Project IMPACT independently when appropriate at campus events and outreach, as required by TRIO regulations. Coordinate with all campus departments such as Facilities Management, AS, Environmental Health and Safety, Information and Technology Center, Assistive Technology Services Office, University Police Department and other areas on campus mandated with safety and operational management of the Project IMPACT office. Attend all AS staff meetings as needed or requested to communicate the current status of the program in meeting its goals and objectives. Act as Liaison with AS counselors to coordinate student support. Inform AS Director immediately of participants at risk of harm to self or others. Submit CARE reports as appropriate. In collaboration with other Project IMPACT staff, coordinate the delivery of subject specific tutoring as mandated by the grant. Specialized Administrative Functions: Project annual budget for each of the five award years. Develop the proposed budget and budget narrative as directed for the Department of Education’s Program Officer each year of the grant cycle. Reconcile monthly budgets with Office of Research and Sponsored Programs (ORSP) to ensure compliance with TRIO regulations for spending. Make suggestions regarding revisions to the proposed budget to the Director of AS to ensure efficient use of federal funds. Plan Individual Services to Students: Create and lead individualized educational and disability-related support goals for student participants to promote a “holistic” academic and personal life balance. Meet with participants individually to address goals as stated above, coaching students through academic skill development. Reevaluate and adjust supports for individual students at risk of not meeting persistence and graduation goals. Create, organize and deliver content-driven workshops to program participants on a quarterly basis in required content areas. Ensure student completion of all necessary applications for Financial Aid, including the FAFSA, on an annual basis. May provide direct tutoring to a program participant when a tutor is unable to be secured in this same subject. Other Duties As Assigned: Complete tasks or duties not specified in the grant program plan, but for which are necessary in order to meet overall program goals and objectives on a broader spectrum. May be called upon to provide unique or one-time services for students in order to promote the safety, academic performance, or personal progress of a student Other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Required Qualifications Demonstrated experience working with students with disabilities, including those with significant mental health challenges and those with developmental disabilities such as Autism. Demonstrated experience with coordinating programs, services or departments. Familiarity with grant-funded programs. Strong organizational and time-management skills. General competence with software such as Microsoft Office Suite, Google applications, Blumen, Accommodate, and Blackboard. Demonstrated successful presentation and facilitation skills. Excellent written and verbal communication skills and the ability to effectively communicate within a diverse community of faculty, staff, students and community. Ability to be flexible in challenging environments that often require rapid adjustments in scheduling and service provisions. Ability to creatively problem-solve and negotiate when policies conflict between Federal, State, and University requirements. Experience leading a team. Preferred Skills and Knowledge Three years experience providing professional student support services work. Master’s degree in Counseling, Educational Psychology, Psychology or related field. Previous TRIO background is highly desirable. Knowledge of TRIO programs and their goals/objectives. Demonstrated experience with Blumen software is strongly preferred. Demonstrated experience training others in assistive technologies (Kurzweil 3000, Dragon Naturally Speaking, JAWS, ZoomText, mind mapping software, smart pen, etc). Knowledge of assistive technology devices (Kurzweil 3000, Dragon Naturally Speaking, JAWS, ZoomText, mind mapping software, smart pen, etc); models for the assistive technology assessment process, and theories governing assistive technology support and training. Assistive Technology Applications Certification or Credential is preferred. Ability to collect, analyze and organize data for reporting statistical information. An in-depth understanding of the financial aid process, student requirements for meeting academic progress standards, and required student-submitted financial aid documentation for the Financial Aid Office. General knowledge of budgeting and accounting practices. Experience with strategy instruction, such as effective reading strategies, note taking strategies, and study skills. Knowledge of legally mandated services to students with disabilities under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Closing Date/Time: March 30, 2024

Description: Classification: Administrator IV Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $180,000 - $190,000 annually CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: Apply Today! The position is open until filled, but only applications received by Thursday, November 10, 2023, can be assured full consideration. Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : The Chief Information Officer (CIO), reports directly to the Vice President of Administration and Finance/Chief Financial Officer. The Associate Vice President and Chief Information Officer (AVP/CIO) is responsible to provide leadership, vision, and oversight for information systems, technology, digital platforms and innovation with a focus on service excellence, quality & efficiency. The AVP/CIO provides strategic vision and leadership as the University moves toward a more centralized, risk focused, and equitable IT operation, as well as develops policy and prioritization of resources in the rapidly changing information technology environment. The AVP/CIO collaborates with students, staff, faculty, deans, administrative officers, and community members to create strategic, innovative, and leading IT capabilities that support the mission and vision of the University. The AVP/CIO is a active partner in contributing to CSU system-wide level technology initiatives and adhering to CSU system-wide information technology and security policies and procedures. The AVP/CIO is responsible for a direct reporting technical organization of approximately 70 full-time professionals with an annual expense budget of over $10M. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Information Technology provides services and support for the entire CSUMB campus and Auxiliaries . These areas of services and support include: Campus enterprise resource management systems (HR, Financials, Student Systems) School, College, and Departmental systems Academic Technologies and classroom support Information Security and Privacy Cloud, Physical, and Digital Infrastructures Campus networks, telecommunications, and network infrastructure Website and Web Services Campus Computing and Technology Support Services CSU Accessible Technology Initiative Learning Space and Conference Room Technologies and Service Information Technology Help Desk Information Technology Division Project Management, Budget, and Planning Vendor and Contract Management, IT Procurement Vision, Leadership and Planning: Create a unified and service-oriented IT organization, and ensure a reliable and secure technology infrastructure. Provide long-range strategic direction for the application and delivery of information technology to fully support the University's core academic mission and its business functions. Establish and sustain an IT governance structure that promotes collaboration, cross-campus participation, and executive engagement in setting technology strategic priorities. Lead a collaborative process to develop and implement an enterprise-wide technology roadmap supporting University priorities. Work with IT directors, campus stakeholders and working groups to develop long-range strategic initiatives into annual operational plans and facilitate the open discussion of campus IT plans and policies at all levels of the campus administration. Continually assess CSUMB's information technology needs and provide vision and strategic leadership to advance the university's information technology programs. Provides leadership to enhance student learning through resourceful use of information technologies and systems, including support for administrative and operational data systems, computer labs, telecommunications, voice, data and video, desktop computing, and associated support services. In partnership with Academic Affairs, expand the use of technology to support the academic experience by improving access to digital technologies and fostering a culture of innovation and digital transformation through initiatives that support digital scholarship and pedagogy. Envision, investigate, design, and champion the development of new IT-based systems and solutions that support the University's mission and commitment to diversity and equity by guiding the use of technology as a mechanism to promote inclusion and act to address digital inequities Employ innovative strategies to position IT to fully meet the information and analysis needs of the entire campus community, placing a strong focus on customer service, accountability, accessibility, and measured performance while utilizing resources effectively and efficiently. Develop and effectively articulate funding needs and strategies to support the implementation and ongoing maintenance of technology initiatives. Utilize industry standards and frameworks to introduce, fund, and implement the required tools and processes to protect and secure the university's data assets. Deploys a specific and comprehensive back-up and disaster recovery plan to assure the integrity of the University’s mission in the face of unforeseen technology failure. Leading improvement in University operations by: Creating efficient digital processes and services; Deploying technologies and strategies to enable effective digital marketing of University programs; Leveraging the functionality of existing technology solutions and services (including improving adoption and reducing duplication); Engaging in data-driven decision-making; Delivering technology support and solutions to the University cost-effectively; and Establishing a culture of partnership and transparency between IT service providers and University end-users. Other Functions : Perform other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Thorough knowledge of: Strong technical knowledge coupled with a commitment to research and learning about new technologies & trends. Current knowledge in technology infrastructure and delivery methods; system development and documentation standards; service delivery techniques; and project management techniques. Knowledge of the teaching and research-related technology needs of faculty. Knowledge of a university, its functions, processes, and structure. Outstanding professional management skills using initiative, originality, judgment, and creative problem solving. Experience in budget development and management and cost controls. Experience engaging diverse stakeholder groups to set IT priorities, plan services, and develop policies. Broad technical expertise across IT disciplines, leading practices in service management, resource management, portfolio management, and project management. Ability to Demonstrate strategic vision, anticipates future trends and incorporates knowledge of successful applications of information technology to ensure information technology efforts align with campus wide goals Articulate concepts and directions to the university leadership and campus community. Work effectively with internal and external constituencies, such as regional partners. Mentor staff and advance a culture of service and collaboration with all campus and system constituencies. Create a positive team environment and lead, motivate and develop staff. Ability to actively participate in the university's model of shared governance. Ability to create positive relationships with individuals from all backgrounds and at all levels of the university leading to productive collaboration and achievement of inclusive excellence through diversity. Ability to understand business needs and create technology solutions to meet those needs and make data driven decisions. Ensures compliance with local, state and federal laws, and CSU and CSUMB’s policies and guidelines to establish and implement appropriate procedures. Ability to effectively establish and maintain cooperative working relationships with a diverse multicultural environment. Skilled in: Outstanding professional management skills using initiative, originality, judgment, and creative problem solving. Outstanding customer service and team-building skills. Effective strategic planning, budget and financial management skills. Soliciting feedback to ensure quality service and efficiency or identify areas for improvement. Planning and implementing large-scale projects involving a variety of technologies in a distributed environment, including telecommunications and networks, desktop computing, and new media. Collaborative, ethical and effective management (interpersonal and facilitation skills). MINIMUM QUALIFICATIONS : Education: Bachelor's degree from an accredited university in Instructional Technology, Information Technology, Computer Science, Business Administration, or related discipline. Experience: Ten years of experience with increasing responsibilities for management and leadership of information technology professionals. Demonstrated experience in IT strategic planning, complex budgeting and personnel management. Experience leveraging technology to achieve the most effective and efficient solutions to support teaching, research, and student learning and business processes. Demonstrated experience in working in a position that requires a high degree of customer service skills and a proven commitment to promoting and maintaining a service-oriented culture. PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Master's degree from an accredited university in Instructional Technology, Information Technology, Computer Science, Business Administration, or related discipline. Experience in a broad range of technology within a higher education, government or public sector. Strong financial management skills including ability to manage complex budgets with multiple fund sources including experience developing revenue streams through grants and corporate partnerships. Strong interpersonal skills, including the ability to use diplomacy, inclusion and consensus to inform the decision-making process. Effective collaborative leadership style that incorporates organizational, analytical and decision-making skills with strong change management, project management, and team building skills. Demonstrated capacity to understand and to help implement the university’s Vision and core values. Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs. Knowledge or experience in the areas of Project Management Professional and/or Program Management Professional, Certified Information Systems Auditor and/or Certified Security Systems Engineer. SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095 . This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. This position is required to comply with confidentiality requirement outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. This position has been designated as a sensitive position with: responsibility for the care, safety and security of people (including children and minors), animals and CSU property authority to commit financial resources of the university through contracts greater than $10,000 access to, or control over, cash, checks, credit cards, and/or credit card account information responsibility or access/possession of building master or sub-master keys for building access control over campus business processes, either through functional roles or system security access access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. May require occasional evenings and/or weekend work. This position is a designated position in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file a Statement of Economic Interest subject to the regulations of the Fair Political Practices Commission. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. Position requires working at a computer/video display terminal and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : The University is being assisted by AGB Search. Applications should consist of: a letter of interest stating how the candidate's experience and qualifications connect with the required/preferred characteristics and prioroties expressed in the position profile a curriculum vitae/resume a statement of contribution to diversity, equity and inclusion five professional references with email addresses and phone numbers provided (references will not be contacted without the Prior permission of the candidate) Applications, nominations, and expressions of interest can be submitted electronically, and in confidence, to: ABG Search - Associate Vice President and Chief Information Officer The position is open until filled, but only applications received by Thursday , November 10, 2023, can be assured full consideration. For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Closing Date/Time: Open until filled

Description: Working Title: Director, Customer Services Classification Title: Administrator II (MPP II) Posting Details Priority Application Date (Posting will remain open until filled): Thursday, September 28th @ 11:55pm PST Hiring Preference Not Applicable Position Summary Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk. The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management. This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services. The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals. This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues. The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,583 per month - $14,713 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (At-Will) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00am - 5:00pm. Other hours as required. Telecommuting Options: Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis. Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html . Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire. Department Information Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State. For more information, please visit: www.csus.edu/irt Required Qualifications Education/Experience Bachelor's degree from an accredited university or college. Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. Excellent communication skills and ability to translate and mediate inside and outside the IT organization. Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment Ability to pass background check Preferred Qualifications Master's degree from an accredited university or college. Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply *Failure to upload the required documentation may lead to disqualification. Resume Cover Letter Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled