CITY OF FRESNO, CA
Fresno, California, United States
Position Description FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.) The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment. Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays. Shift pay is $1.00 to $1.50 per hour depending upon assigned shift. Pay,Benefits, & Work Schedule UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) 3% salary increase, effective June 19, 2023 HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Eight (8) hours per month, available after 6 months SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. *Benefits are based upon MOU and these sections might show Vacation Leave, Sick Leave, and SDI info instead. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination. Possession of a HS Diploma or equivalent GED completion -AND- Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units; must type a net rate of 40 words per minute on a computer keyboard. Applicants that meet the minimum qualifications must read and sign an Applicant Statement. This statement indicates your understanding that as part of the qualifying process for Emergency Services Dispatcher with the City of Fresno, you will be required to complete a detailed pre-employment personal history form, followed by a thorough background investigation which will include a polygraph examination. If your application is deemed qualifying, the Personnel Services Department will send via electronic mail. Applicants will not be invited/admitted to the examination without the above documentation. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: ORAL EXAMINATION - 100%: A panel of subject matter experts may conduct a job-related oral exam to evaluate a candidate's abilities to speak clearly and concisely, deal tactfully with citizens, maintain harmonious working relationships with other employees, handle emergency calls while maintaining composure and perform efficiently and calmly in a demanding work environment or other topics related to a candidate's training, experience, and personal traits for the position of Emergency Services Dispatcher II. Candidates must achieve a passing score to qualify for the eligible list. Since this recruitment is open on a continuous basis, the examination process may be repeated periodically, depending on the number of applicants. As these processes are completed, new candidates will be merged with the current eligible list. Although your score will remain the same through this process, your placement on the eligible list may change. Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully complete a medical examination before receiving a final offer of employment. Veteran Preference Regulations Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score. Additional Information Lateral Emergency Services Dispatcher II Hire Incentives To be eligible for the hiring incentives, you must meet the following criteria: -To be eligible for the below hiring incentives, a qualified lateral Emergency Services Dispatcher (ESD) II/III candidate (Eligible Lateral Hire) must, at the time of filing the employment application, have been employed for at least two consecutive (2) years during the past three (3) years with a law enforcement agency in a classification equivalent to an Emergency Dispatcher II with the City of Fresno Police Department. -Upon hire, an Eligible Lateral Hire will be provided with forty (40) hours of vacation time into their vacation leave bank and forty (40) hours of sick leave time into their sick leave bank, to be used as outlined in the FCEA MOU and City policy. The 40 hours of vacation and sick leave provided at the time of hire are immediately available for use. -Upon hire and commencement of work as an ESD II with the Fresno Police Department, an Eligible Lateral Hire from another law enforcement agency will receive a $1,000 hiring incentive payment. -Upon successful completion of the ESD training program, as determined by Police Administration, the Eligible Lateral Hire will receive a $1,000 hiring incentive payment. -Upon successful completion of the probationary period as an ESD II, the Eligible Lateral Hire will receive a $1,000 hiring incentive payment. -Upon successful completion of an additional twelve months of City service following the successful completion of the probation period, the Eligible Lateral Hire will receive a $1,000 hiring incentive payment. -This incentive is not compensable for retirement purposes. -Payments are subject to the terms outlined in FCEA's MOU. This Agreement will be effective July 1, 2022 and will expire June 30, 2023, unless the City and FCEA mutually agree to extend this Agreement in writing and upon Council approval. Equal Opportunity Employer The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 01/04/2024
Apr 01, 2023
Position Description FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.) The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment. Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays. Shift pay is $1.00 to $1.50 per hour depending upon assigned shift. Pay,Benefits, & Work Schedule UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) 3% salary increase, effective June 19, 2023 HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Eight (8) hours per month, available after 6 months SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. *Benefits are based upon MOU and these sections might show Vacation Leave, Sick Leave, and SDI info instead. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination. Possession of a HS Diploma or equivalent GED completion -AND- Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units; must type a net rate of 40 words per minute on a computer keyboard. Applicants that meet the minimum qualifications must read and sign an Applicant Statement. This statement indicates your understanding that as part of the qualifying process for Emergency Services Dispatcher with the City of Fresno, you will be required to complete a detailed pre-employment personal history form, followed by a thorough background investigation which will include a polygraph examination. If your application is deemed qualifying, the Personnel Services Department will send via electronic mail. Applicants will not be invited/admitted to the examination without the above documentation. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: ORAL EXAMINATION - 100%: A panel of subject matter experts may conduct a job-related oral exam to evaluate a candidate's abilities to speak clearly and concisely, deal tactfully with citizens, maintain harmonious working relationships with other employees, handle emergency calls while maintaining composure and perform efficiently and calmly in a demanding work environment or other topics related to a candidate's training, experience, and personal traits for the position of Emergency Services Dispatcher II. Candidates must achieve a passing score to qualify for the eligible list. Since this recruitment is open on a continuous basis, the examination process may be repeated periodically, depending on the number of applicants. As these processes are completed, new candidates will be merged with the current eligible list. Although your score will remain the same through this process, your placement on the eligible list may change. Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully complete a medical examination before receiving a final offer of employment. Veteran Preference Regulations Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score. Additional Information Lateral Emergency Services Dispatcher II Hire Incentives To be eligible for the hiring incentives, you must meet the following criteria: -To be eligible for the below hiring incentives, a qualified lateral Emergency Services Dispatcher (ESD) II/III candidate (Eligible Lateral Hire) must, at the time of filing the employment application, have been employed for at least two consecutive (2) years during the past three (3) years with a law enforcement agency in a classification equivalent to an Emergency Dispatcher II with the City of Fresno Police Department. -Upon hire, an Eligible Lateral Hire will be provided with forty (40) hours of vacation time into their vacation leave bank and forty (40) hours of sick leave time into their sick leave bank, to be used as outlined in the FCEA MOU and City policy. The 40 hours of vacation and sick leave provided at the time of hire are immediately available for use. -Upon hire and commencement of work as an ESD II with the Fresno Police Department, an Eligible Lateral Hire from another law enforcement agency will receive a $1,000 hiring incentive payment. -Upon successful completion of the ESD training program, as determined by Police Administration, the Eligible Lateral Hire will receive a $1,000 hiring incentive payment. -Upon successful completion of the probationary period as an ESD II, the Eligible Lateral Hire will receive a $1,000 hiring incentive payment. -Upon successful completion of an additional twelve months of City service following the successful completion of the probation period, the Eligible Lateral Hire will receive a $1,000 hiring incentive payment. -This incentive is not compensable for retirement purposes. -Payments are subject to the terms outlined in FCEA's MOU. This Agreement will be effective July 1, 2022 and will expire June 30, 2023, unless the City and FCEA mutually agree to extend this Agreement in writing and upon Council approval. Equal Opportunity Employer The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 01/04/2024
Introduction READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT THIS IS A REOPENING OF A CONTINUOUS EXAMINATION. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #22-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. *The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date.* Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. This is a continuous filing exam with filing deadlines on the first Tuesday of each month. DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Correctional Association (ACA) for its Detentions and Corrections Division; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff Richard T. Lucia, Assistant Sheriffs Emmanuel Christy and Colby Staysa. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner's Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write, and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules, and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) Applications will be reviewed to determine those candidates that meet the minimum qualifications for the position. 2) Candidates that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Candidates who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the candidate's final score. Candidates who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - Dates below are for applications received by Tuesday, April 4, 2023. Deadline for Filing: *1st Tuesday of Month, at 5:00 PM Review of Applications for Minimum Qualifications: Continuous Typing Test: *Friday, April 21, 2023, through Monday, May 1, 2023, at 1:00 PM CritiCall Performance Exam: *Friday, April 21, 2023, through Monday, May 1, 2023, at 1:00 PM Oral Examination: TBD *Updated 4/21/2023 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.organd Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received, or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. Alameda County does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Sep 23, 2022
Introduction READ THIS ENTIRE BULLETIN FOR INSTRUCTIONS ON HOW TO REAPPLY FOR THIS RECRUITMENT THIS IS A REOPENING OF A CONTINUOUS EXAMINATION. If you have previously applied or started an application for the Emergency Services Dispatcher I , Examination #22-1882-01 , please contact the examination analyst, Elaine Lemi, at elaine.lemi@acgov.org to reapply. In order to reapply, you must contact the analyst to have your previous application released back to you. *The scores and dispositions of candidates for this examination will be merged with previous exam participants. If you previously submitted an application and choose to reapply, your new score/disposition will replace your current disposition. If you do not wish to change your score/disposition, you are not required to reapply to this examination. Candidates who received a qualifying score cannot participate in the examination within six (6) months of their disposition notice. Candidates who did not qualify may reapply sixty (60) days from their disposition notice. Candidates who failed any of the exam components (i.e., written, oral exam), may reapply sixty (60) days from the exam date.* Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted on-line. This is a continuous filing exam with filing deadlines on the first Tuesday of each month. DESCRIPTION ABOUT THE ALAMEDA COUNTY SHERIFF'S OFFICE The Alameda County Sheriff's Office is a full service law enforcement agency accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA) for its law enforcement services, its Regional Training Center, and its Dispatch Unit; the American Correctional Association (ACA) for its Detentions and Corrections Division; the American Society of Crime Laboratory Directors Laboratory Accreditation Board for its Crime Lab; the Bomb Squad Commanders Advisory Board for its Explosive Ordinance Unit. Additionally, the agency's health care provider, Wellpath, has experience working with the National Commission on Correctional Health Care (NCCHC). The Sheriff's Office has a currentbudget of approximately $600 million and has over 1700 authorized positions, including in excess of 1000 sworn personnel. The agency's Chief Executive Officer is Sheriff / Coroner Yesenia L. Sanchez, who is assisted in the operation of the agency by Undersheriff Richard T. Lucia, Assistant Sheriffs Emmanuel Christy and Colby Staysa. The Sheriff of Alameda County is responsible for a vast array of tasks and duties, including the following: Providing security to the Consolidated Superior Courts Operating the Coroner's Bureau Operating a full-service criminalistics laboratory Performing Civil Process Operating the County Jail (Santa Rita) Operating the County Office of Emergency Services Providing patrol and investigative services to the unincorporated areas of Alameda County Pursuant to contractual agreements, providing patrol and investigative services to the City of Dublin,Oakland International Airport, Highland County Hospital, Social Services, and to the Alameda-Contra Costa Transit District Conducting a basic academy pursuant to Police Officer Standards and Training (P.O.S.T.) requirements. [ Sheriff's Academy website ] Providing Fish and Game enforcement Project Director of the Narcotics Task Force Serving as the Executive Director of the Sexual Assault Felony Enforcement (SAFE) Task Force Operating a Marine Patrol Unit in the San Francisco Bay waters. For more detailed information about the agency, visit: Alameda County's Sheriff's Office THE POSITION Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required. For more detailed information about the job classification, visit: Emergency Services Dispatcher I (#1882) . MINIMUM QUALIFICATIONS Either I Experience: The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.) Or II Experience: The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school. Or III The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.). Or IV The equivalent of one year of general clerical experience that involved public contact. Special Requirements: 1. Hearing must be normal in each ear. 2. Ability to type 40 words per minute. 3. A thorough background investigation will be made of all prospective candidates including a psychological exam. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of: • The highways, main streets, major buildings and geography of Alameda County. • Simple record keeping. Ability to: • Read, write, and alphabetize. • Follow written and oral instructions. • Retain oral information. • Learn the operation of two-way radio and telephone communications equipment. • Speak clearly and concisely in a well-modulated voice. • Learn to dispatch public safety equipment in an effective manner. • Deal tactfully with the public. • React with sound judgment under stress and emergency situations while doing several tasks simultaneously. • Learn statutes, rules, and regulations applicable to communications. • Learn to operate electronic data terminals. • Listen and clarify incoming calls to extract pertinent information. • Write detailed reports. • Condense a message into a clear written passage. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: 1) Applications will be reviewed to determine those candidates that meet the minimum qualifications for the position. 2) Candidates that meet the minimum qualifications for the position will be invited to take aperformance examination which is includes a typing test and the CritiCall test. CritiCall is a software that tests job-related knowledge, skills, abilities and competencies critical for public safety dispatchers. The following are some of the areas CritiCall will assess (please note, the following is just an example of areas CritiCall tests for and is not necessarily the components candidates will be tested on): reasoning, stress tolerance, decision making & judgment, multitasking, prioritization, map reading, memory recall, comprehension, probability, data entry and decision-making. For more information regarding the CritiCall test, applicants may visit their website at: https://criticall911.com/dispatcher-testing/applicants/ . Candidates who pass the CritiCall test will be invited to the oral examination. 3) The oral examination will be weighted as 100% of the candidate's final score. Candidates who pass the oral examination will be placed on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need To Know" section of our website: www.acgov.org/hrs . Selection Plan Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE SELECTION PLAN - Dates below are for applications received by Tuesday, April 4, 2023. Deadline for Filing: *1st Tuesday of Month, at 5:00 PM Review of Applications for Minimum Qualifications: Continuous Typing Test: *Friday, April 21, 2023, through Monday, May 1, 2023, at 1:00 PM CritiCall Performance Exam: *Friday, April 21, 2023, through Monday, May 1, 2023, at 1:00 PM Oral Examination: TBD *Updated 4/21/2023 *WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN* Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing . Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 11 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com, @acgov.organd Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the "My applications" button on the Current Job Openings page and clicking on the link 'last notice sent' for the respective recruitment. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received, or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com are routed to an unmonitored mailbox. All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions, please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied. Elaine Lemi | Human Resources Analyst Human Resource Services, County of Alameda (510) 272-6434 | elaine.lemi@acgov.org DISASTER SERVICE WORKER All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY Alameda County has a diverse workforce, that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business need. Alameda County does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: Continuous
Sonoma County, CA
Santa Rosa, California, United States
Position Information The Sheriff's Office seeks experienced, emergency law enforcement dispatchers. Come to beautiful Sonoma County and become a Sheriff's Communication Dispatcher II! STARTING SALARY UP TO $39.91/HOUR ($83,296/YEAR)* PLUS a $25,000 Signing Bonus ^ When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to excellent benefits including: A cash allowance of approximately $600 per month for full-time positions Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Premium pay of $1.15 per hour, in addition to the hourly pay rate, for bilingual assignments Differential pay for evening and night shifts Additional premium for POST Intermediate and Advanced Certificates, up to 6.75% of base salary Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $850 and ongoing education/training opportunities County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 About the Position In the Sonoma County Sheriff's Office, the Communications Dispatcher II supports both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include: Monitoring radio frequencies Receiving and dispatching emergency and non-emergency calls from the public Setting priorities among competing incoming events and dispatching appropriately Utilizing a computer-aided dispatch system In our 24/7 environment, Dispatchers must have the flexibility to work all shifts including holidays (day, swing, grave), and overtime is required. This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, and the ability to help others during the times when they most need the support. You also get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . T he most successful Dispatchers will: Possess significant experience advising callers on how to handle medical and other emergencies Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have the ability to read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications, Word and Excel Demonstrate the ability to type quickly and accurately Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast-paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, psychological, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Cash Allowance : A cash allowance of approximately $600 per month, in addition to monthly salary. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331 .Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900 . *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Apr 01, 2023
Full Time
Position Information The Sheriff's Office seeks experienced, emergency law enforcement dispatchers. Come to beautiful Sonoma County and become a Sheriff's Communication Dispatcher II! STARTING SALARY UP TO $39.91/HOUR ($83,296/YEAR)* PLUS a $25,000 Signing Bonus ^ When you join the Sonoma County Sheriff's Office, you become part of a strong work family that makes a difference in our community. You can also look forward to excellent benefits including: A cash allowance of approximately $600 per month for full-time positions Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Premium pay of $1.15 per hour, in addition to the hourly pay rate, for bilingual assignments Differential pay for evening and night shifts Additional premium for POST Intermediate and Advanced Certificates, up to 6.75% of base salary Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County paid 100% premium contribution for the majority of employee-only and employee + family health plan options An annual Staff Development/Wellness Benefit allowance of up to $850 and ongoing education/training opportunities County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement fully integrated with Social Security May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment ^Hiring Incentives The Sheriff's Office is currently offering a $25,000 signing bonus paid over three installments during the first three years of service. Other incentives which may be offered, if applicable, include: Advanced paid vacation and/or sick leave (up to 24 hours per leave type) Relocation reimbursement up to $5,000 About the Position In the Sonoma County Sheriff's Office, the Communications Dispatcher II supports both the public and law enforcement by receiving requests for information and providing pertinent data over the phone and radio. Responsibilities include: Monitoring radio frequencies Receiving and dispatching emergency and non-emergency calls from the public Setting priorities among competing incoming events and dispatching appropriately Utilizing a computer-aided dispatch system In our 24/7 environment, Dispatchers must have the flexibility to work all shifts including holidays (day, swing, grave), and overtime is required. This full, working-level position in the Dispatcher job series is for individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, and the ability to help others during the times when they most need the support. You also get to have the satisfying feeling that comes from hearing your colleagues confirm, "We have the suspect in custody." To learn more about this assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . T he most successful Dispatchers will: Possess significant experience advising callers on how to handle medical and other emergencies Work swiftly, in stressful situations, to manage multiple things happening at once Remain calm, clear, and in control Demonstrate excellent communications skills as well as problem solving skills, empathy, and compassion Have the ability to read maps, and provide clear directions Be proficient in basic computer programs, including Microsoft Office applications, Word and Excel Demonstrate the ability to type quickly and accurately Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast-paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. We Want to Hear from You! Would you like to learn more about joining the Sheriff's Office? Visit our Personnel Bureau website or contact us and speak to the Sheriff's recruiting team at 707.565.2779 or email Sheriff-Recruitment@sonoma-county.org . When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county - its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Sonoma County Law Enforcement Association's Memorandum Of Understanding (SCLEA MOU) and our Employee Benefits Directory . Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. The Civil Service title is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff's Office and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. ADDITIONAL INFORMATION Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, psychological, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution towards the premium (the contribution amount varies by bargaining unit.For specific details, please refer to the applicable MOU).A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Cash Allowance : A cash allowance of approximately $600 per month, in addition to monthly salary. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331 .Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900 . *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
City of Concord, CA
Concord, California, United States
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Please note : this is not an entry level police dispatcher position. Please see our job opening for Police Dispatcher I if you have no experience as a public safety dispatcher. The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Police Dispatcher. The Police Department: The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city. What you will be doing in this role: This is the journey-level position and performs the full range of radio and telephone dispatch duties with a high degree of independence. The Police Dispatcher II performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and file maintenance in a computer-aided environment. We are looking for someone who: Can assess situations accurately, make quick decisions, and use sound judgement Has excellent oral and written communication skills Is naturally compassionate and comfortable speaking to individuals who are emotional or stressed Can multi-task and quickly prioritize needs Can work in a collaborative team environment and take instruction well Stay composed and control their own emotions Has the technological skills to operate multiple computers, programs, radios and recording equipment Has excellent attention to detail and organization skills Is familiar with or can quickly learn the city of Concord and can read Maputo find routes, locations, and addresses Is flexible and can adapt to any situation Embraces and embodies the City’s Mission, Vision and Values . RECRUITMENT INCENTIVES Leave Pre-Accruals: The first year of leave accruals (80 hours vacation and 96 hours sick leave) shall be front-loaded at time of hire. Communications Training Officer Pay Differential: Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee. EXCELLENT BENEFITS PACKAGE This position is represented by Teamsters Local 856 and receives an excellent benefits package, including but not limited to: $2.00/hour shift differential for night shift and $2.50/hour for grave shift $120/month bilingual pay for qualifying languages Generous contributions to health, dental and vision plans Employer paid life insurance and contributions to retirement plans Fully paid tuition reimbursement program Employer paid Employee Assistance Program and robust peer support program TYPING CERTIFICATE REQUIREMENT A typing certificate issued within the last 12 months is required . The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute ( 35 net WPM ) WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Please note: in response to the Covid-19 pandemic, online typing test results will be considered. If possible, please take a five minute timed test online that reflects gross WPM with errors, or net WPM. IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308. POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching.Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status.Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems.Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants.Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data.Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools.Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions.Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance.Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes.Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures.Assists in training entry level and per diem dispatchers as required.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. Qualifications Knowledge and Abilities Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: Continuous
Jun 23, 2022
Full Time
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Please note : this is not an entry level police dispatcher position. Please see our job opening for Police Dispatcher I if you have no experience as a public safety dispatcher. The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Police Dispatcher. The Police Department: The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city. What you will be doing in this role: This is the journey-level position and performs the full range of radio and telephone dispatch duties with a high degree of independence. The Police Dispatcher II performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and file maintenance in a computer-aided environment. We are looking for someone who: Can assess situations accurately, make quick decisions, and use sound judgement Has excellent oral and written communication skills Is naturally compassionate and comfortable speaking to individuals who are emotional or stressed Can multi-task and quickly prioritize needs Can work in a collaborative team environment and take instruction well Stay composed and control their own emotions Has the technological skills to operate multiple computers, programs, radios and recording equipment Has excellent attention to detail and organization skills Is familiar with or can quickly learn the city of Concord and can read Maputo find routes, locations, and addresses Is flexible and can adapt to any situation Embraces and embodies the City’s Mission, Vision and Values . RECRUITMENT INCENTIVES Leave Pre-Accruals: The first year of leave accruals (80 hours vacation and 96 hours sick leave) shall be front-loaded at time of hire. Communications Training Officer Pay Differential: Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee. EXCELLENT BENEFITS PACKAGE This position is represented by Teamsters Local 856 and receives an excellent benefits package, including but not limited to: $2.00/hour shift differential for night shift and $2.50/hour for grave shift $120/month bilingual pay for qualifying languages Generous contributions to health, dental and vision plans Employer paid life insurance and contributions to retirement plans Fully paid tuition reimbursement program Employer paid Employee Assistance Program and robust peer support program TYPING CERTIFICATE REQUIREMENT A typing certificate issued within the last 12 months is required . The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute ( 35 net WPM ) WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Please note: in response to the Covid-19 pandemic, online typing test results will be considered. If possible, please take a five minute timed test online that reflects gross WPM with errors, or net WPM. IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308. POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching.Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status.Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems.Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants.Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data.Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools.Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions.Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance.Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes.Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures.Assists in training entry level and per diem dispatchers as required.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. Qualifications Knowledge and Abilities Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: Continuous
Contra Costa County, CA
Martinez, California, United States
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit ***This is a continuous recruitment*** ***Qualified candidates are encouraged to apply immediately*** The Contra Costa County Office of the Sheriff is recruiting individuals with law enforcement dispatching experience. Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate. We are looking for someone who: possess the ability to act promptly, logically, and decisively can communicate clearly is able to read, comprehend and retain information will maintain a calm and professional demeanor even under stressful situations has the ability to adapt to changing situations is able to multi-task is highly self-motivated will display a high level of integrity What you will typically be responsible for: Receiving routine and emergency telephone calls Receiving and transmitting radio traffic Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receiving, transmitting, and recording teletype and data systems messages Answering questions from the public May be asked to dispatch from a Mobile Command Vehicle May assist with Communications Training Program and provide on-the-job training to new dispatchers A few reasons why you might love a career as a Sheriff’s Dispatcher: The work you do directly impacts the public and Contra Costa County residents You will have the ability to demonstrate your honesty, moral and ethical decision-making skills In this role, you will use your fact-finding abilities to identify needs, make decisions and address issues There are opportunities for growth within Contra Costa County A few challenges you may face as a Sheriff’s Dispatcher: You must remain calm to effectively handle high-stress situations This position requires that you are careful about details and thorough in completing tasks You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations Competencies Required: Professional & Technical Expertise : Applying technical subject matter to the job Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Leading the Organizational Culture : Driving the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes Decision Making : Choosing optimal courses of action in a timely manner Managing Performance : Ensuring superior individual and group performance Visionary Leadership : Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational change Handling & Resolving Conflict : Managing interpersonally strained situations Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships Oral Communication : Engaging effectively in dialogue Writing : Communicating effectively in writing Read the complete job description at www.cccounty.us/hr. This is a continuous recruitment process; eligible candidates may remain on the eligible list for six months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: One year of full-time or its equivalent experience within the last two (2) years performing law enforcement emergency dispatch duties on a Computer Aided Dispatch (CAD) System at a California P.O.S.T. participating law enforcement agency; or successful completion of the Contra Costa County Sheriff's Office Dispatcher I Training Program within the last 3 years. Typing Proficiency: Accurately type at a speed of no less than 40 words per minute. Certificate Required: Possession of a California P.O.S.T. Basic Dispatch Certificate Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Sheriff's Dispatcher Typing Assessment: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to participate in an online typing assessment. The typing assessment will consist of three five-minute timed typing tests. The scores attained on the three typing assessments will be averaged to determine candidate's average net WPM. Candidates must demonstrate the ability to type at least 40 average net words per minute. Note, a typing certification will NOT be accepted in lieu of the required typing assessment ; all candidates are required to take and pass the typing assessment . Candidates are only permitted to participate in the typing assessment once every 6 months. ( Qualifying ) Online Dispatcher Skills Assessment: Candidates that pass the required typing assessment will be invited to participate in the Online Dispatcher Skills Assessment. The assessment is designed to measure applicant's knowledge, skills, and abilities as they relate to dispatching. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be placed on the eligibility list. Note, we do NOT accept CritiCall results in lieu of the Online Dispatcher Skills Assessment. Candidates are only permitted to participate in the Online Dispatcher Skills Assessment once every 6 months. ( Weighted 100% ). TENTATIVE EXAM DATES For applications received between 11/09/22 - 12/13/22 Typing Assessment (online): 12/27/22 - 12/28/22 Dispatcher Skills Assessment (online): 01/07/23 - 01/09/23 For applications received between 01/11/23 - 02/07/23 Typing Assessment (virtual): 02/21/23 - 02/22/23 CritiCall Assessment (in person): 03/04/23 - 03/06/23 For applications received between 02/08/23 - 03/14/23 Typing Assessment (virtual): 03/28/23 - 03/29/23 CritiCall Assessment (in person): 04/08/23 - 04/10/23 For applications received between 03/15/23 - 04/11/23 Typing Assessment (virtual): 04/25/23 - 04/26/23 CritiCall Assessment (in person): 05/06/23 - 05/08/23 For applications received between 04/12/23 - 05/09/23 Typing Assessment (virtual): 05/23/23 - 05/24/23 CritiCall Assessment (in person): 06/03/23 - 06/05/23 For applications received between 05/10/23 - 06/13/23 Typing Assessment (virtual): 06/27/23 - 06/28/23 CritiCall Assessment (in person): 07/08/23 - 07/10/23 For applications received between 06/14/23 - 07/11/23 Typing Assessment (virtual): 07/25/23 - 07/26/23 CritiCall Assessment (in person): 08/05/23 - 08/07/23 For applications received between 07/12/23 - 08/15/23 Typing Assessment (virtual): 08/29/23 - 08/30/23 CritiCall Assessment (in person): 09/09/23 - 09/11/23 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Christine Bissada at Christine.Bissada@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. COVID-19 VACCINE REQUIREMENTS Please note, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found her e: https://www.cont racosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId= CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
May 01, 2023
Full Time
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit ***This is a continuous recruitment*** ***Qualified candidates are encouraged to apply immediately*** The Contra Costa County Office of the Sheriff is recruiting individuals with law enforcement dispatching experience. Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate. We are looking for someone who: possess the ability to act promptly, logically, and decisively can communicate clearly is able to read, comprehend and retain information will maintain a calm and professional demeanor even under stressful situations has the ability to adapt to changing situations is able to multi-task is highly self-motivated will display a high level of integrity What you will typically be responsible for: Receiving routine and emergency telephone calls Receiving and transmitting radio traffic Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receiving, transmitting, and recording teletype and data systems messages Answering questions from the public May be asked to dispatch from a Mobile Command Vehicle May assist with Communications Training Program and provide on-the-job training to new dispatchers A few reasons why you might love a career as a Sheriff’s Dispatcher: The work you do directly impacts the public and Contra Costa County residents You will have the ability to demonstrate your honesty, moral and ethical decision-making skills In this role, you will use your fact-finding abilities to identify needs, make decisions and address issues There are opportunities for growth within Contra Costa County A few challenges you may face as a Sheriff’s Dispatcher: You must remain calm to effectively handle high-stress situations This position requires that you are careful about details and thorough in completing tasks You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations Competencies Required: Professional & Technical Expertise : Applying technical subject matter to the job Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Leading the Organizational Culture : Driving the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes Decision Making : Choosing optimal courses of action in a timely manner Managing Performance : Ensuring superior individual and group performance Visionary Leadership : Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational change Handling & Resolving Conflict : Managing interpersonally strained situations Building & Maintaining Relationships : Establishing rapport and maintaining mutually productive relationships Oral Communication : Engaging effectively in dialogue Writing : Communicating effectively in writing Read the complete job description at www.cccounty.us/hr. This is a continuous recruitment process; eligible candidates may remain on the eligible list for six months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: One year of full-time or its equivalent experience within the last two (2) years performing law enforcement emergency dispatch duties on a Computer Aided Dispatch (CAD) System at a California P.O.S.T. participating law enforcement agency; or successful completion of the Contra Costa County Sheriff's Office Dispatcher I Training Program within the last 3 years. Typing Proficiency: Accurately type at a speed of no less than 40 words per minute. Certificate Required: Possession of a California P.O.S.T. Basic Dispatch Certificate Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Sheriff's Dispatcher Typing Assessment: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to participate in an online typing assessment. The typing assessment will consist of three five-minute timed typing tests. The scores attained on the three typing assessments will be averaged to determine candidate's average net WPM. Candidates must demonstrate the ability to type at least 40 average net words per minute. Note, a typing certification will NOT be accepted in lieu of the required typing assessment ; all candidates are required to take and pass the typing assessment . Candidates are only permitted to participate in the typing assessment once every 6 months. ( Qualifying ) Online Dispatcher Skills Assessment: Candidates that pass the required typing assessment will be invited to participate in the Online Dispatcher Skills Assessment. The assessment is designed to measure applicant's knowledge, skills, and abilities as they relate to dispatching. Candidates must receive a score of at least 70, which may be an adjusted score, in order to be placed on the eligibility list. Note, we do NOT accept CritiCall results in lieu of the Online Dispatcher Skills Assessment. Candidates are only permitted to participate in the Online Dispatcher Skills Assessment once every 6 months. ( Weighted 100% ). TENTATIVE EXAM DATES For applications received between 11/09/22 - 12/13/22 Typing Assessment (online): 12/27/22 - 12/28/22 Dispatcher Skills Assessment (online): 01/07/23 - 01/09/23 For applications received between 01/11/23 - 02/07/23 Typing Assessment (virtual): 02/21/23 - 02/22/23 CritiCall Assessment (in person): 03/04/23 - 03/06/23 For applications received between 02/08/23 - 03/14/23 Typing Assessment (virtual): 03/28/23 - 03/29/23 CritiCall Assessment (in person): 04/08/23 - 04/10/23 For applications received between 03/15/23 - 04/11/23 Typing Assessment (virtual): 04/25/23 - 04/26/23 CritiCall Assessment (in person): 05/06/23 - 05/08/23 For applications received between 04/12/23 - 05/09/23 Typing Assessment (virtual): 05/23/23 - 05/24/23 CritiCall Assessment (in person): 06/03/23 - 06/05/23 For applications received between 05/10/23 - 06/13/23 Typing Assessment (virtual): 06/27/23 - 06/28/23 CritiCall Assessment (in person): 07/08/23 - 07/10/23 For applications received between 06/14/23 - 07/11/23 Typing Assessment (virtual): 07/25/23 - 07/26/23 CritiCall Assessment (in person): 08/05/23 - 08/07/23 For applications received between 07/12/23 - 08/15/23 Typing Assessment (virtual): 08/29/23 - 08/30/23 CritiCall Assessment (in person): 09/09/23 - 09/11/23 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Christine Bissada at Christine.Bissada@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. COVID-19 VACCINE REQUIREMENTS Please note, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found her e: https://www.cont racosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId= CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Closing Date/Time:
Aug 09, 2022
Full Time
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Closing Date/Time:
CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed by a California POST agency as a Dispatcher, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
May 10, 2023
Full Time
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed by a California POST agency as a Dispatcher, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Closing Date/Time: Continuous
Mar 17, 2023
Full Time
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County's class of Sheriff's Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems Closing Date/Time: Continuous
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions Connected by Amazing Employees SALARY Public Safety Dispatcher I: $59,337 - $72,124/year Public Safety Dispatcher II: $65,271 - $79,337/year The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies Observes and complies with all City and mandated safety rules, regulations, and protocols Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED) Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate Highly Desirable Experience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONS Public Safety Dispatcher I Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within one year Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings Public Safety Dispatcher II Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year Must obtain CPR Certification within six (6) months Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Example combinations to meet qualifications for a Public Safety Dispatcher II With a POST BASIC Certificate High School Diploma or equivalent Possession of P.O.S.T. Basic Dispatcher certificate And two years of experience performing public Safety dispatch duties With an EMD Certificate High School Diploma or equivalent Possession of EMD Certification Must obtain the P.O.S.T. Basic Dispatcher certificate within one year And three years of experience performing public Safety dispatch duties NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions Methods and techniques of determining appropriate response to emergencies and dispatching needed resources Functions and operations provided by public safety organization Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes City and County geography, maps, streets, landmarks, and driving directions Policies with respect to confidentiality and the release of sensitive information Principles and practices of data collection and report preparation Methods and techniques of pinging cell phones through service providers to identify emergency locations Business arithmetic Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility Record keeping principles and practices City and mandated safety rules, regulations, and protocols Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment Dispatch using appropriate grammar and police codes Memorize codes, names, street locations, and other information Read and interpret maps and other pertinent documentation Interpret, apply, and explain policies, procedures, and regulations Attend to multiple activities simultaneously Obtain vital information from individuals in stressful or emergency situations Compile and summarize information to prepare accurate, clear, and concise calls for service Perform technical, detailed, and responsible work within the Emergency Services Communications Center Compose correspondence independently or from brief instructions Organize, maintain, and update office database and records systems Make accurate arithmetic computations Organize own work, set priorities, and meet critical deadlines Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE DEPARTMENT The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 7.0% of compensation, Effective 7/1/23, member contribution will be 8.0%) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,611.16 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. BILINGUAL PAY INCENTIVE : 2.5% of base pay for eligible members of the association who are fluent in the Spanish language. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Do you possess a high school diploma or GED? Yes No 03 Please select your typing speed. Less than 40 WPM 40 - 50 WPM More than 50 WPM 04 Please indicate the years of experience you possess performing public safety dispatch duties. None Less than 1 years 1 years but less than 2 years 2 years but less than 3 years 3 years but less than 5 years 5 years but less than 10 years 10 years or more 05 The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position. I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion I do not have either certificates stated above 06 How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system? I do not have this experience Less than one year More than one, but less than two years More than two years 07 In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A. 08 Do you have experience operating an Emergency Medical Dispatch (EMD) system? Yes No 09 Are you available to work different shifts including nights, holidays, and weekends? Yes No Required Question Closing Date/Time: Continuous
Oct 13, 2022
Full Time
Description and Essential Functions Connected by Amazing Employees SALARY Public Safety Dispatcher I: $59,337 - $72,124/year Public Safety Dispatcher II: $65,271 - $79,337/year The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies Observes and complies with all City and mandated safety rules, regulations, and protocols Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED) Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate Highly Desirable Experience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONS Public Safety Dispatcher I Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within one year Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings Public Safety Dispatcher II Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year Must obtain CPR Certification within six (6) months Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Example combinations to meet qualifications for a Public Safety Dispatcher II With a POST BASIC Certificate High School Diploma or equivalent Possession of P.O.S.T. Basic Dispatcher certificate And two years of experience performing public Safety dispatch duties With an EMD Certificate High School Diploma or equivalent Possession of EMD Certification Must obtain the P.O.S.T. Basic Dispatcher certificate within one year And three years of experience performing public Safety dispatch duties NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions Methods and techniques of determining appropriate response to emergencies and dispatching needed resources Functions and operations provided by public safety organization Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes City and County geography, maps, streets, landmarks, and driving directions Policies with respect to confidentiality and the release of sensitive information Principles and practices of data collection and report preparation Methods and techniques of pinging cell phones through service providers to identify emergency locations Business arithmetic Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility Record keeping principles and practices City and mandated safety rules, regulations, and protocols Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment Dispatch using appropriate grammar and police codes Memorize codes, names, street locations, and other information Read and interpret maps and other pertinent documentation Interpret, apply, and explain policies, procedures, and regulations Attend to multiple activities simultaneously Obtain vital information from individuals in stressful or emergency situations Compile and summarize information to prepare accurate, clear, and concise calls for service Perform technical, detailed, and responsible work within the Emergency Services Communications Center Compose correspondence independently or from brief instructions Organize, maintain, and update office database and records systems Make accurate arithmetic computations Organize own work, set priorities, and meet critical deadlines Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE DEPARTMENT The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 7.0% of compensation, Effective 7/1/23, member contribution will be 8.0%) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,611.16 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. BILINGUAL PAY INCENTIVE : 2.5% of base pay for eligible members of the association who are fluent in the Spanish language. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Do you possess a high school diploma or GED? Yes No 03 Please select your typing speed. Less than 40 WPM 40 - 50 WPM More than 50 WPM 04 Please indicate the years of experience you possess performing public safety dispatch duties. None Less than 1 years 1 years but less than 2 years 2 years but less than 3 years 3 years but less than 5 years 5 years but less than 10 years 10 years or more 05 The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position. I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion I do not have either certificates stated above 06 How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system? I do not have this experience Less than one year More than one, but less than two years More than two years 07 In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A. 08 Do you have experience operating an Emergency Medical Dispatch (EMD) system? Yes No 09 Are you available to work different shifts including nights, holidays, and weekends? Yes No Required Question Closing Date/Time: Continuous
City of Tulare, CA
Tulare, California, United States
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill two immediate vacancies and an eligible list will also be established to fill future vacancies in this classification. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 368 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Jul 28, 2022
Full Time
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill two immediate vacancies and an eligible list will also be established to fill future vacancies in this classification. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 368 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Sacramento County, CA
Sacramento, California, United States
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/5/2022, *10/3/2022, * 1/9/2023, *4/3/2023, *7/3/2023, *10/2/2023 Effective June 18, 2023, a 4% COLA (Cost of Living Adjustment) will be added to the salary for this class. Level 1: $3,687.06 - $4,482.25/month Level 2 - Range A: $4,186.42 - $5,087.75/month Level 2 - Range B: $4,525.75 - $5,501.88/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
Apr 01, 2023
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/5/2022, *10/3/2022, * 1/9/2023, *4/3/2023, *7/3/2023, *10/2/2023 Effective June 18, 2023, a 4% COLA (Cost of Living Adjustment) will be added to the salary for this class. Level 1: $3,687.06 - $4,482.25/month Level 2 - Range A: $4,186.42 - $5,087.75/month Level 2 - Range B: $4,525.75 - $5,501.88/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. FOR APPLICANTS WITH DISABILITIES ONLY: Every effort is made to provide reasonable accommodations to disabled applicants such as in the selection of test sites, aides, or other equipment which permits the disabled applicants to compete in the examination process. Applicants with disabilities requesting an applicable ADA testing accommodation must complete a Reasonable Accommodation Request Form filled out and signed by the applicant and their doctor. This form must be submitted to the Disability Compliance Office, 700 H Street, Room 5720, Sacramento, CA 95814, by the cut-off date or final filing date as listed in this job announcement. Download the Reasonable Accommodation Request Form by clicking here or contact by mail or in person the Sacramento County Employment Services Division or Disability Compliance Office. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586 . Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
COUNTY OF LAKE, CA
Lake County, California, United States
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference. To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position. The Lake County Sheriff's Office is offering a $10,000.00 hiring incentive to applicants hired as a permanent Public Safety Dispatcher I/II with the County of Lake. The $10,000.00 hiring incentive will be made in two (2) $5,000.00 payments. The first $5,000.00 payment will be made to an employee within the next available pay period following the initial, first time hire of the employee in the Public Safety Dispatcher I/II classification in the Lake County Sheriff's Office. The second $5,000.00 payment will be made upon successful completion of employment probation. Employee must remain employed with the County for two (2) years or repay the hiring incentive; the employee shall authorize such repayment as a payroll deduction from the final paycheck, and/or repay any shortage not covered in the final paycheck with a personal check payable to the County of Lake within 15 days of termination. Full Job Description PUBLIC SAFETY DISPATCHER I DEFINITION Under direct supervision, learns to receive and dispatch routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other public safety personnel and equipment; maintains field communications during incidents; learns to serve as a public safety answering point for Lake County; performs general office support assignments; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the entry and first working level in the Public Safety Dispatcher series. Incumbents have responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. The Public Safety Dispatcher I level performs many assignments in training and learning capacity. Positions in the Public Safety Dispatcher series are flexibly staffed. Incumbents may advance to the higher classifications after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff, as assigned. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Answers the telephone, receiving and classifying calls. Learns and exercises basic responsibility in determining the priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other public safety units, according to availability, assigned geographic area, and location. Maintains field communications for public safety checks and during emergencies and incidents. Ensures adequate back-up for Sheriff’s Office personnel. Learns to serve as a public safety answering point for Lake County. Transfers emergency calls to other agencies as warranted. Monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment. Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages. Enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD). Arranges and coordinates the removal of deceased persons during coroner responses. Coordinates public safety communications using a telephone, radio, and computer equipment. Confirms warrants and performs records checks. Updates daily dispatching logs. Enters information such as stolen/repossessed property, missing persons, and repossessed and stolen vehicles into the teletype and computerized information systems. Operates dispatching equipment, office equipment, and computers. Provides information to staff, civic groups, and the public regarding the Sheriff’s Office. May search master recordings for information. May testify in court. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Basic operating policies, procedures, and functions of the Sheriff’s Office for receiving, disseminating, and processing various types of information for emergency and non-emergency calls for services. Laws, codes, and regulations related to transmission/reception of public safety communications. The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. The general geography of Lake County. Modern office methods and procedures, including computers and computer programs. Proper and effective methods of deploying law enforcement personnel. Principles and procedures of recordkeeping. Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations. Customer service principles and techniques. Written and oral communications skills. Proper English spelling, grammar, and punctuation. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read and interpret maps and other pertinent documentation. Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. Learn to apply laws, codes, and regulations related to the transmission/reception of public safety communications. Learn the proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. Use sound judgment in dispatching personnel and equipment. Think clearly and act calmly in emergency situations. Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Evaluate situations and respond appropriately. Take and transmit clear and complete directions and information. Use a keyboard to enter and extract a variety of data and information. Deal tactfully and courteously with the public and other staff. Perform a variety of office support work. Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies. Communicate clearly and concisely, both orally and in writing. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series. Education and Experience: One (1) year of full-time office support experience. Experience in a public safety agency is preferred. PUBLIC SAFETY DISPATCHER II DEFINITION Under direct supervision, receives and dispatches routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other public safety personnel and equipment; maintains field communications during incidents; serves as a public safety answering point for Lake County; performs general office support assignments; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level classification in the Public Safety Dispatcher series. Incumbents in this classification are responsible for dispatching and maintaining field communications with public safety personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. This class is distinguished from Public Safety Dispatcher I in that incumbents perform a greater scope of assignments requiring more-in-depth knowledge of county dispatching and emergency 911 systems. It is further distinguished from the Supervising Public Safety Dispatcher in that incumbents in the latter perform staff scheduling and training activities and exercise shift supervision responsibilities, as well as perform dispatching duties. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff, as assigned. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Answers the telephone, receiving and classifying calls. Determines priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other public safety units, according to availability, assigned geographic area, and locations. Maintains field communications for public safety checks and during emergencies and incidents. Ensures adequate back-up for Sheriff’s Office personnel. Serves as a public safety answering point for Lake County; transfers emergency calls to other agencies as warranted. Monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment. Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages. Records and maintains master audio tape recording equipment for all radio transmissions and telephone calls. Enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD). Arranges and coordinates the removal of deceased persons during coroner responses. Coordinates interagency public safety communications, using telephone, radio, and computer equipment. Confirms warrants and performs records checks. Updates daily dispatching logs. Enters information such as stolen and repossessed property, and missing persons into law enforcement teletype and computer systems. Operates dispatching equipment, office equipment, and computers. Provides information to staff, civic groups, and the public regarding the sheriffs-coroner department. May testify in court. May search master recordings for information. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Operating policies, procedures, and functions of the Sheriff’s Office for receiving, disseminating, and processing various types of information for emergency and non-emergency calls for services. The general geography of Lake County. Modern office methods and procedures, including computers and computer programs. Laws, codes, and regulations related to transmission/reception of public safety communications. The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. Proper and effective methods of deploying law enforcement personnel. Principles and procedures of recordkeeping. Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations. Customer service principles and techniques. Written and oral communications skills. Proper English spelling, grammar, and punctuation. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read and interpret maps and other pertinent documentation. Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. Operate radio communication, computerized system, and teletype equipment. Use sound judgment in dispatching personnel and equipment. Think clearly and act calmly in emergency situations. Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Apply laws, codes, and regulations related to the transmission/reception of public safety communications. Evaluate situations and respond appropriately. Take and transmit clear and complete directions and information. Use a keyboard to enter and extract a variety of data and information. Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies. Deal tactfully and courteously with the public and other staff. Perform a variety of office support work. Communicate clearly and concisely, both orally and in writing. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST. Education and Experience: One (1) year of full-time experience performing public safety dispatching work comparable to that of a Public Safety Dispatcher I with the County of Lake. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Positions in this class may require local and statewide travel as necessary. Incumbents in this classification will be expected to work 12-hour shifts. Work shifts may rotate. Incumbents in this class must be willing and able to work off-hours, weekends, and holiday shifts. Incumbents may be “on-call” to respond to emergency situations. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,000 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: Continuous
May 20, 2023
Full Time
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran's Preference. To apply for County examinations - All applications for County examinations must be submitted through the County's online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County's pre-employment medical review program before they may be appointed to the County position. The Lake County Sheriff's Office is offering a $10,000.00 hiring incentive to applicants hired as a permanent Public Safety Dispatcher I/II with the County of Lake. The $10,000.00 hiring incentive will be made in two (2) $5,000.00 payments. The first $5,000.00 payment will be made to an employee within the next available pay period following the initial, first time hire of the employee in the Public Safety Dispatcher I/II classification in the Lake County Sheriff's Office. The second $5,000.00 payment will be made upon successful completion of employment probation. Employee must remain employed with the County for two (2) years or repay the hiring incentive; the employee shall authorize such repayment as a payroll deduction from the final paycheck, and/or repay any shortage not covered in the final paycheck with a personal check payable to the County of Lake within 15 days of termination. Full Job Description PUBLIC SAFETY DISPATCHER I DEFINITION Under direct supervision, learns to receive and dispatch routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other public safety personnel and equipment; maintains field communications during incidents; learns to serve as a public safety answering point for Lake County; performs general office support assignments; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the entry and first working level in the Public Safety Dispatcher series. Incumbents have responsibility for dispatching and maintaining field communications with public safety personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. The Public Safety Dispatcher I level performs many assignments in training and learning capacity. Positions in the Public Safety Dispatcher series are flexibly staffed. Incumbents may advance to the higher classifications after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff, as assigned. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Answers the telephone, receiving and classifying calls. Learns and exercises basic responsibility in determining the priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other public safety units, according to availability, assigned geographic area, and location. Maintains field communications for public safety checks and during emergencies and incidents. Ensures adequate back-up for Sheriff’s Office personnel. Learns to serve as a public safety answering point for Lake County. Transfers emergency calls to other agencies as warranted. Monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment. Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages. Enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD). Arranges and coordinates the removal of deceased persons during coroner responses. Coordinates public safety communications using a telephone, radio, and computer equipment. Confirms warrants and performs records checks. Updates daily dispatching logs. Enters information such as stolen/repossessed property, missing persons, and repossessed and stolen vehicles into the teletype and computerized information systems. Operates dispatching equipment, office equipment, and computers. Provides information to staff, civic groups, and the public regarding the Sheriff’s Office. May search master recordings for information. May testify in court. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Basic operating policies, procedures, and functions of the Sheriff’s Office for receiving, disseminating, and processing various types of information for emergency and non-emergency calls for services. Laws, codes, and regulations related to transmission/reception of public safety communications. The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. The general geography of Lake County. Modern office methods and procedures, including computers and computer programs. Proper and effective methods of deploying law enforcement personnel. Principles and procedures of recordkeeping. Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations. Customer service principles and techniques. Written and oral communications skills. Proper English spelling, grammar, and punctuation. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read and interpret maps and other pertinent documentation. Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. Learn to apply laws, codes, and regulations related to the transmission/reception of public safety communications. Learn the proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. Use sound judgment in dispatching personnel and equipment. Think clearly and act calmly in emergency situations. Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Evaluate situations and respond appropriately. Take and transmit clear and complete directions and information. Use a keyboard to enter and extract a variety of data and information. Deal tactfully and courteously with the public and other staff. Perform a variety of office support work. Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies. Communicate clearly and concisely, both orally and in writing. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series. Education and Experience: One (1) year of full-time office support experience. Experience in a public safety agency is preferred. PUBLIC SAFETY DISPATCHER II DEFINITION Under direct supervision, receives and dispatches routine and emergency radio and telephone communications; dispatches law enforcement, emergency medical, and other public safety personnel and equipment; maintains field communications during incidents; serves as a public safety answering point for Lake County; performs general office support assignments; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level classification in the Public Safety Dispatcher series. Incumbents in this classification are responsible for dispatching and maintaining field communications with public safety personnel. Incumbents also confirm warrants and perform a variety of office support responsibilities. This class is distinguished from Public Safety Dispatcher I in that incumbents perform a greater scope of assignments requiring more-in-depth knowledge of county dispatching and emergency 911 systems. It is further distinguished from the Supervising Public Safety Dispatcher in that incumbents in the latter perform staff scheduling and training activities and exercise shift supervision responsibilities, as well as perform dispatching duties. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from an assigned Supervising Public Safety Dispatcher, Lieutenant, or other management staff, as assigned. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Answers the telephone, receiving and classifying calls. Determines priority of response and uses radio equipment to dispatch Sheriff-Coroner, emergency medical, and other public safety units, according to availability, assigned geographic area, and locations. Maintains field communications for public safety checks and during emergencies and incidents. Ensures adequate back-up for Sheriff’s Office personnel. Serves as a public safety answering point for Lake County; transfers emergency calls to other agencies as warranted. Monitors various public safety radio channels, coordinating efforts in dispatching personnel and equipment. Uses a computer to maintain records/logs of calls for services, radio transmissions, and telephone messages. Records and maintains master audio tape recording equipment for all radio transmissions and telephone calls. Enters and clears information on the California Law Enforcement Telecommunications System (CLETS) and the Computer Aided Dispatch (CAD). Arranges and coordinates the removal of deceased persons during coroner responses. Coordinates interagency public safety communications, using telephone, radio, and computer equipment. Confirms warrants and performs records checks. Updates daily dispatching logs. Enters information such as stolen and repossessed property, and missing persons into law enforcement teletype and computer systems. Operates dispatching equipment, office equipment, and computers. Provides information to staff, civic groups, and the public regarding the sheriffs-coroner department. May testify in court. May search master recordings for information. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Operating policies, procedures, and functions of the Sheriff’s Office for receiving, disseminating, and processing various types of information for emergency and non-emergency calls for services. The general geography of Lake County. Modern office methods and procedures, including computers and computer programs. Laws, codes, and regulations related to transmission/reception of public safety communications. The proper operation and care of the telephone, CLETS, computer terminals, and voice radio equipment used by the County. Proper and effective methods of deploying law enforcement personnel. Principles and procedures of recordkeeping. Techniques for dealing with people of all socio-economic backgrounds under hostile and emergency situations. Customer service principles and techniques. Written and oral communications skills. Proper English spelling, grammar, and punctuation. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read and interpret maps and other pertinent documentation. Observe and accurately recall places, names, descriptive characteristics, and facts of incidents. Operate radio communication, computerized system, and teletype equipment. Use sound judgment in dispatching personnel and equipment. Think clearly and act calmly in emergency situations. Understand, interpret, and apply pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Apply laws, codes, and regulations related to the transmission/reception of public safety communications. Evaluate situations and respond appropriately. Take and transmit clear and complete directions and information. Use a keyboard to enter and extract a variety of data and information. Work under stressful conditions; assess difficult or emergency circumstances; remain calm; make quick, sound, and independent decisions based on facts; and develop, implement, and direct appropriate response strategies. Deal tactfully and courteously with the public and other staff. Perform a variety of office support work. Communicate clearly and concisely, both orally and in writing. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST. Education and Experience: One (1) year of full-time experience performing public safety dispatching work comparable to that of a Public Safety Dispatcher I with the County of Lake. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work. Positions in this class may require local and statewide travel as necessary. Incumbents in this classification will be expected to work 12-hour shifts. Work shifts may rotate. Incumbents in this class must be willing and able to work off-hours, weekends, and holiday shifts. Incumbents may be “on-call” to respond to emergency situations. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,000 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: Continuous
City of Palo Alto
Palo Alto, California, United States
Description We invite you to start an exciting career in a fast-paced environment where you make an impact on the lives, of people who live, visit, and work in the City of Palo Alto. Why be a Public Safety Dispatcher for the City of Palo Alto? This unique and exciting role as a Public Safety Dispatcher for the City of Palo Alto is a distinctive variation of dispatching emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services, in a state-of-the-art 911 dispatch center! Qualities of a Successful Public Safety Dispatcher Are you highly motivated and able to find creative solutions? Are you a strong communicator with a skill set to remain calm in stressful situations and elicit pertinent information? Are you people-oriented with excellent interpersonal skills? Are you able to multi-task in a fast-paced environment? Are you able to apply your excellent computer skills to new state of the art technology? If you have what it takes to become a successful Public Safety Dispatcher, we invite you to step up and answer the call! Bilingual candidates are highly encouraged to apply and will receive language incentive pay upon successful completion of a language test. What You Will Need Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: Public Safety Dispatcher I/II EDUCATION: High school graduate or GED, and Ability to type into a computer terminal at the rate of 35 words per minute. Ability to clearly read, write and spell in English. Ability in projecting a clear, distinct speaking voice. Ability to distinguish and interpret meaning of colors on video display terminals. Ability to successfully complete 18-month probationary period. Ability to successfully complete the P.O.S.T. Basic Dispatch Academy within one year of hire date. Emergency Medical Dispatch (EMD) certification from a City accredited EMD program required within one-year probationary period. Public Safety Dispatcher II EXPERIENCE: One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. CERTIFICATE: Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate and experience with emergency medical dispatching and computer-aided dispatching are preferred. For a complete job description please click on the links below. Public Safety Dispatcher I job description Public Safety Dispatcher II job description READY TO APPLY? Please complete the following steps: For Public Safety Dispatcher I Candidates must take the CritiCall test. Palo Alto Police & Fire Communications will provide a link to take the CritiCall test for those applicants meeting the job requirements. This test may be completed at your home, business, or other location. A computer with speakers and Internet access is required. The test takes approximately 1.5 - 2 hours to complete. You will be provided 2 opportunities to take the exam. If you are unsuccessful, you will be disqualified from the selection process. For Public Safety Dispatcher II Candidates who have one year of public safety or fire dispatch experience within the previous five years, you may proceed with applying. You will not need to complete the CritiCall or POST test. If you do have scores from either of these assessments, please include them with your application. RECRUITMENT STEPS: Submit Application Criticall link will go out to qualified applicants via email Qualified applicants will have 2 weeks to complete Criticall PHS will go out to applicants that passed the Criticall Successful applicants will have 2 weeks to complete PHS Department to review PHS to determine who gets invited to an interview. Successful candidates will be notified of interview times & date options. Panel interviews will take place on a rolling basis. *While we will try our best to maintain active communication with applicants, applicants will be notified on an ongoing basis on next steps, based on position availability and department staff schedules. PLEASE NOTE: For the Public Safety Dispatcher I candidates, if you have taken The Basic Dispatch Academy Class and passed, you can apply for the Public Safety Dispatcher 1 position. For the Public Safety Dispatcher II candidates, you can proceed to the application process. If you are already a Public Safety Dispatcher at a Police or Fire agency in California with your Basic P.O.S.T. Dispatcher certificate and at least one year of experience in the previous 5 years, you will be considered for the Public Safety Dispatcher II level. The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Public Employees' Retirement System (PERS) 2% at60 formula for Classic Employees One-year final compensation for 2% at 60 employees 2% at 62 formula for New CalPers Members Three-year final compensation for 2% at 62 employees only Retiree Medical benefits for employee and dependents after 10 years of service Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: Continuous
Oct 21, 2022
Full Time
Description We invite you to start an exciting career in a fast-paced environment where you make an impact on the lives, of people who live, visit, and work in the City of Palo Alto. Why be a Public Safety Dispatcher for the City of Palo Alto? This unique and exciting role as a Public Safety Dispatcher for the City of Palo Alto is a distinctive variation of dispatching emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services, in a state-of-the-art 911 dispatch center! Qualities of a Successful Public Safety Dispatcher Are you highly motivated and able to find creative solutions? Are you a strong communicator with a skill set to remain calm in stressful situations and elicit pertinent information? Are you people-oriented with excellent interpersonal skills? Are you able to multi-task in a fast-paced environment? Are you able to apply your excellent computer skills to new state of the art technology? If you have what it takes to become a successful Public Safety Dispatcher, we invite you to step up and answer the call! Bilingual candidates are highly encouraged to apply and will receive language incentive pay upon successful completion of a language test. What You Will Need Sufficient education, training and/or work experience to demonstrate the possession of the following knowledge skills and abilities which would typically be acquired through: Public Safety Dispatcher I/II EDUCATION: High school graduate or GED, and Ability to type into a computer terminal at the rate of 35 words per minute. Ability to clearly read, write and spell in English. Ability in projecting a clear, distinct speaking voice. Ability to distinguish and interpret meaning of colors on video display terminals. Ability to successfully complete 18-month probationary period. Ability to successfully complete the P.O.S.T. Basic Dispatch Academy within one year of hire date. Emergency Medical Dispatch (EMD) certification from a City accredited EMD program required within one-year probationary period. Public Safety Dispatcher II EXPERIENCE: One year of public safety dispatching experience comprised of law enforcement or fire service dispatch responsibilities. CERTIFICATE: Possession of a California P.O.S.T. Public Safety Dispatcher Basic Certificate and experience with emergency medical dispatching and computer-aided dispatching are preferred. For a complete job description please click on the links below. Public Safety Dispatcher I job description Public Safety Dispatcher II job description READY TO APPLY? Please complete the following steps: For Public Safety Dispatcher I Candidates must take the CritiCall test. Palo Alto Police & Fire Communications will provide a link to take the CritiCall test for those applicants meeting the job requirements. This test may be completed at your home, business, or other location. A computer with speakers and Internet access is required. The test takes approximately 1.5 - 2 hours to complete. You will be provided 2 opportunities to take the exam. If you are unsuccessful, you will be disqualified from the selection process. For Public Safety Dispatcher II Candidates who have one year of public safety or fire dispatch experience within the previous five years, you may proceed with applying. You will not need to complete the CritiCall or POST test. If you do have scores from either of these assessments, please include them with your application. RECRUITMENT STEPS: Submit Application Criticall link will go out to qualified applicants via email Qualified applicants will have 2 weeks to complete Criticall PHS will go out to applicants that passed the Criticall Successful applicants will have 2 weeks to complete PHS Department to review PHS to determine who gets invited to an interview. Successful candidates will be notified of interview times & date options. Panel interviews will take place on a rolling basis. *While we will try our best to maintain active communication with applicants, applicants will be notified on an ongoing basis on next steps, based on position availability and department staff schedules. PLEASE NOTE: For the Public Safety Dispatcher I candidates, if you have taken The Basic Dispatch Academy Class and passed, you can apply for the Public Safety Dispatcher 1 position. For the Public Safety Dispatcher II candidates, you can proceed to the application process. If you are already a Public Safety Dispatcher at a Police or Fire agency in California with your Basic P.O.S.T. Dispatcher certificate and at least one year of experience in the previous 5 years, you will be considered for the Public Safety Dispatcher II level. The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. Participation in a Governmental 457 Deferred Compensation Plan Fully paid employee and dependent Dental Plan Fully paid employee and dependent Vision Plan Fully paid Life and AD&D insurance equal to annual salary Flat Rate City paid medical contribution which may allow employees to select a fully paid health plan Fully paid Life Insurance equal to one-times annual salary Voluntary Supplemental Life Insurance Long Term Disability plan 12 annual paid holidays Two to five weeks vacation annually depending on years of service per MOA 96 hours annual sick leave Direct Deposit Flexible Spending Account for Healthcare and Childcare expenses Public Employees' Retirement System (PERS) 2% at60 formula for Classic Employees One-year final compensation for 2% at 60 employees 2% at 62 formula for New CalPers Members Three-year final compensation for 2% at 62 employees only Retiree Medical benefits for employee and dependents after 10 years of service Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs. Closing Date/Time: Continuous
Contra Costa County, CA
Martinez, California, United States
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit ***This is a continuous recruitment*** ***Qualified candidates are encouraged to apply immediately*** The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($78,922.20 - $93,646.32 Annually) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday, and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate. We are looking for someone who: possess the ability to act promptly, logically, and decisively can communicate clearly is able to read, comprehend and retain information will maintain a calm and professional demeanor even under stressful situations has the ability to adapt to changing situations is able to multi-task is highly self-motivated will display a high level of integrity What you will typically be responsible for: Receiving telephone and radio messages Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receiving, transmitting, and recording teletype and data systems messages Answering questions from the public Dispatching from a mobile command center, as requested A few reasons why you might love a career as a Sheriff’s Dispatcher: The work you do directly impacts the public and Contra Costa County residents You will have the ability to demonstrate your honesty, moral and ethical decision-making skills In this role, you will use your fact-finding abilities to identify needs, make decisions and address issues There are lots of opportunity for growth within Contra Costa County A few challenges you may face as a Sheriff’s Dispatcher: You must remain calm to effectively handle high-stress situations This position requires that you are careful about details and thorough in completing tasks You will need to maintain composure when faced with callers in aggressive, angry or emotional situations Competencies Required: Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data Professional & Technical Expertise : Applying technical subject matter to the job Using Technology : Working with electronic hardware and software applications Attention to Detail : Focusing on the details of work content, work steps, and final work products Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Learning Agility : Seeking learning opportunities and applying the lessons to one’s work Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Oral Communication : Engaging effectively in dialogue Writing : Communicating effectively in writing Customer Focus : Attending to the needs and expectations of customers Professional Impact : Presenting self as a positive representative of the organization Teamwork : Collaborating with others to achieve shared goals Read the complete job description at www.cccounty.us . This is a continuous recruitment process; eligible candidates may remain on the eligible list for six months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. CritiCall Performance Assessment: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to take the Criticall Exam. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: typing, decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. Note, we do NOT accept CritiCall results from other agencies. Candidates must participate in the CritiCall assessment in Martinez, CA with Contra Costa County and achieve passing scores in order to advance in the recruitment process. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q . Candidates are only permitted to participate in the CritiCall Performance assessment once every 6 months. ( Weighted 100% ) TENTATIVE EXAM DATES For applications received between 4/12/23 - 5/09/23 CritiCall Assessment (in person): 6/03/23 - 6/05/23 For applications received between 5/10/23 - 6/13/23 CritiCall Assessment (in person): 7/08/23 - 7/10/23 For applications received between 6/14/23 - 7/11/23 CritiCall Assessment (in person): 8/05/23 - 8/07/23 For applications received between 7/12/23 - 8/15/23 CritiCall Assessment (in person): 9/09/23 - 9/11/23 For applications received between 8/16/23 - 9/12/23 CritiCall Assessment (in person): 10/07/23 - 10/09/23 For applications received between 9/13/23 - 10/10/23 CritiCall Assessment (in person): 11/04/23 - 11/06/23 For applications received between 10/11/23 - 11/07/23 CritiCall Assessment (in person): 12/02/23 - 12/04/23 For applications received between 11/08/23 - 12/05/23 CritiCall Assessment (in person): 12/30/23 - 01/01/24 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Christine Bissada at Christine.Bissada@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. COVID-19 VACCINE REQUIREMENTS Please note, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.cont racosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId= CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
May 01, 2023
Full Time
The Position Bargaining Unit: DSA - Deputy Sheriff's Non-Sworn Rank & File Unit ***This is a continuous recruitment*** ***Qualified candidates are encouraged to apply immediately*** The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($78,922.20 - $93,646.32 Annually) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential. Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. Weekend, holiday, and overtime work is required . All overtime is compensated at 1-1/2 times regular hourly rate. We are looking for someone who: possess the ability to act promptly, logically, and decisively can communicate clearly is able to read, comprehend and retain information will maintain a calm and professional demeanor even under stressful situations has the ability to adapt to changing situations is able to multi-task is highly self-motivated will display a high level of integrity What you will typically be responsible for: Receiving telephone and radio messages Using computer-aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services Receiving, transmitting, and recording teletype and data systems messages Answering questions from the public Dispatching from a mobile command center, as requested A few reasons why you might love a career as a Sheriff’s Dispatcher: The work you do directly impacts the public and Contra Costa County residents You will have the ability to demonstrate your honesty, moral and ethical decision-making skills In this role, you will use your fact-finding abilities to identify needs, make decisions and address issues There are lots of opportunity for growth within Contra Costa County A few challenges you may face as a Sheriff’s Dispatcher: You must remain calm to effectively handle high-stress situations This position requires that you are careful about details and thorough in completing tasks You will need to maintain composure when faced with callers in aggressive, angry or emotional situations Competencies Required: Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data Professional & Technical Expertise : Applying technical subject matter to the job Using Technology : Working with electronic hardware and software applications Attention to Detail : Focusing on the details of work content, work steps, and final work products Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Learning Agility : Seeking learning opportunities and applying the lessons to one’s work Professional Integrity & Ethics : Displaying honesty, adherence to principles, and personal accountability Oral Communication : Engaging effectively in dialogue Writing : Communicating effectively in writing Customer Focus : Attending to the needs and expectations of customers Professional Impact : Presenting self as a positive representative of the organization Teamwork : Collaborating with others to achieve shared goals Read the complete job description at www.cccounty.us . This is a continuous recruitment process; eligible candidates may remain on the eligible list for six months. Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Typing Proficiency: Ability to accurately type at a speed not less than 40 words per minute. Other Requirements: Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment. Selection Process Application Filing: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. CritiCall Performance Assessment: Candidates that clearly demonstrate that they possess the required minimum qualifications will be invited to take the Criticall Exam. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: typing, decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. Note, we do NOT accept CritiCall results from other agencies. Candidates must participate in the CritiCall assessment in Martinez, CA with Contra Costa County and achieve passing scores in order to advance in the recruitment process. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q . Candidates are only permitted to participate in the CritiCall Performance assessment once every 6 months. ( Weighted 100% ) TENTATIVE EXAM DATES For applications received between 4/12/23 - 5/09/23 CritiCall Assessment (in person): 6/03/23 - 6/05/23 For applications received between 5/10/23 - 6/13/23 CritiCall Assessment (in person): 7/08/23 - 7/10/23 For applications received between 6/14/23 - 7/11/23 CritiCall Assessment (in person): 8/05/23 - 8/07/23 For applications received between 7/12/23 - 8/15/23 CritiCall Assessment (in person): 9/09/23 - 9/11/23 For applications received between 8/16/23 - 9/12/23 CritiCall Assessment (in person): 10/07/23 - 10/09/23 For applications received between 9/13/23 - 10/10/23 CritiCall Assessment (in person): 11/04/23 - 11/06/23 For applications received between 10/11/23 - 11/07/23 CritiCall Assessment (in person): 12/02/23 - 12/04/23 For applications received between 11/08/23 - 12/05/23 CritiCall Assessment (in person): 12/30/23 - 01/01/24 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Christine Bissada at Christine.Bissada@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. COVID-19 VACCINE REQUIREMENTS Please note, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.cont racosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId= CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Date: Continuous Opening Exam #: 20/80S01/02OM The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. The Communications Dispatcher Trainee receives on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the call taking training, incumbents are expected to promote to Communications Dispatcher I classification typically within 6-months. Incumbents will receive a 10% salary increase to step 1 of the salary range equal to $28.58 per hour ($4,954.81 per month). This classification of Communications Dispatcher I is part of the flexible series and can flex to the classification of Communications Dispatcher II subject to meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The Eligible List established by this recruitment process will be used to fill the current vacancy as well as any future vacancies through the life of the eligible list as they arise. Examples of Duties Receives training in answering 9-1-1 and non-emergency calls. Reception and transmission of radio calls.Receives law, fire and medical calls for service. Enters information received via keyboard for recording in a Computer Aided Dispatch System.Screen information to determine jurisdiction and equipment to be dispatched and transmits appropriate information by telephone or radio.Dispatches law enforcement or other personnel and equipment.Accurately types information on a computer keyboard in order to process and/or update information accurately.Records the nature and source of all incoming and outgoing radio messages as required.Monitors public safety frequencies.Learns to employ Standard Operating Procedures and Practices in receiving and dispatching details and messages.Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete job description visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities. Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations.Learn the operation of radio and telephone communications equipment.Learn the operation of a Computer Aided Dispatch System, radio transmitting and various communication equipment.Learn to dispatch public safety personnel and equipment in a quick and efficient manner.Learn and remember the policies and procedures of the department and user agencies.Retain, recall, and evaluate facts and/or details solely from memory.Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons.Obtain and transmit clear and complete directions/information.Keep accurate records of messages received, mostly via computer keyboard entry.Learn, interpret and apply established rules and procedures.View multiple video display monitors for extended periods of time in a low-light conditions.Learn to simultaneously type while communicating with others.Establish and maintain effective working relationships.Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls and switching between computer screens and applications.Thoroughly evaluate situations, organize thoughts and respond quickly and accurately.Read, write, spell and speak in English.Accurately type 30 wpm (net) on a computer keyboard.Perform a variety of tasks simultaneously. Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. Required Condition of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Additional Information ADDITIONAL INFORMATION: Application and Selection Procedures Apply On-Line! Our website: www.co.monterey.ca.us/personnel Email: 911jobs@co.monterey.ca.us The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include: A completed County of Monterey employment application.Responses to all of the Supplemental Questions.Must type 30 words per minute. You will be tested on site. No typing certificate required. Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicant's possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary, please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Closing Date/Time: Continuous
Mar 09, 2023
Full Time
Position Description Final Filing Date: Continuous Opening Exam #: 20/80S01/02OM The Emergency Communications Department is responsible for the operation of a countywide, consolidated Emergency Communications Center providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, Regional, County and State Public Safety agencies. The Communications Dispatcher Trainee receives on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the call taking training, incumbents are expected to promote to Communications Dispatcher I classification typically within 6-months. Incumbents will receive a 10% salary increase to step 1 of the salary range equal to $28.58 per hour ($4,954.81 per month). This classification of Communications Dispatcher I is part of the flexible series and can flex to the classification of Communications Dispatcher II subject to meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The Eligible List established by this recruitment process will be used to fill the current vacancy as well as any future vacancies through the life of the eligible list as they arise. Examples of Duties Receives training in answering 9-1-1 and non-emergency calls. Reception and transmission of radio calls.Receives law, fire and medical calls for service. Enters information received via keyboard for recording in a Computer Aided Dispatch System.Screen information to determine jurisdiction and equipment to be dispatched and transmits appropriate information by telephone or radio.Dispatches law enforcement or other personnel and equipment.Accurately types information on a computer keyboard in order to process and/or update information accurately.Records the nature and source of all incoming and outgoing radio messages as required.Monitors public safety frequencies.Learns to employ Standard Operating Procedures and Practices in receiving and dispatching details and messages.Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. To view the complete job description visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities. Skill and Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations.Learn the operation of radio and telephone communications equipment.Learn the operation of a Computer Aided Dispatch System, radio transmitting and various communication equipment.Learn to dispatch public safety personnel and equipment in a quick and efficient manner.Learn and remember the policies and procedures of the department and user agencies.Retain, recall, and evaluate facts and/or details solely from memory.Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons.Obtain and transmit clear and complete directions/information.Keep accurate records of messages received, mostly via computer keyboard entry.Learn, interpret and apply established rules and procedures.View multiple video display monitors for extended periods of time in a low-light conditions.Learn to simultaneously type while communicating with others.Establish and maintain effective working relationships.Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls and switching between computer screens and applications.Thoroughly evaluate situations, organize thoughts and respond quickly and accurately.Read, write, spell and speak in English.Accurately type 30 wpm (net) on a computer keyboard.Perform a variety of tasks simultaneously. Examples of Experience/Education/Training Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Graduation from High School or possession of a GED certificate and one year of experience involving substantial public contact. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. Required Condition of Employment As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Additional Information ADDITIONAL INFORMATION: Application and Selection Procedures Apply On-Line! Our website: www.co.monterey.ca.us/personnel Email: 911jobs@co.monterey.ca.us The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include: A completed County of Monterey employment application.Responses to all of the Supplemental Questions.Must type 30 words per minute. You will be tested on site. No typing certificate required. Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicant's possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary, please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Closing Date/Time: Continuous
PUBLIC SAFETY DISPATCHER 3 - Requisition ID: 15278 Recruitment Type: Open Competitive Posting Close Date: 6/9/2023 Geographical Location: Reno, Sparks Department:DEPARTMENT OF WILDLIFE Division: DEPARTMENT OF WILDLIFE Business Unit: HR-LAW ENFORCEMENT Work Type:PERMANENT *Pay Grade: GRADE 31 Salary Range: $43,785.36 - $64,393.92 Full-Time/Part-Time: Full Time Recruiter: DANIEL JOHN LABARBERA Phone: Email: d.labarbera@admin.nv.gov Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW’s helicopter flights. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Three years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year as a Public Safety Dispatcher II in Nevada State service. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe Closing Date/Time: 6/9/2023
Feb 23, 2023
Full Time
PUBLIC SAFETY DISPATCHER 3 - Requisition ID: 15278 Recruitment Type: Open Competitive Posting Close Date: 6/9/2023 Geographical Location: Reno, Sparks Department:DEPARTMENT OF WILDLIFE Division: DEPARTMENT OF WILDLIFE Business Unit: HR-LAW ENFORCEMENT Work Type:PERMANENT *Pay Grade: GRADE 31 Salary Range: $43,785.36 - $64,393.92 Full-Time/Part-Time: Full Time Recruiter: DANIEL JOHN LABARBERA Phone: Email: d.labarbera@admin.nv.gov Position Description Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW’s helicopter flights. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0// Minimum Qualifications Three years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year as a Public Safety Dispatcher II in Nevada State service. The Examination Application Evaluation Exam The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. Special Requirements A State of Nevada/FBI background check will be required of the selected applicant. Positions require work on evenings, weekends, and/or holidays. This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible. *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Nearest Major Market: Reno Nearest Secondary Market: Tahoe Closing Date/Time: 6/9/2023
City of Vallejo
Vallejo, California, United States
Description THE POSITION This recruitment is being conducted to fill eight full-time vacancies , and is open to applicants who currently possess a Peace Officer Standards and Training (POST) Public Safety Dispatchers' Basic certificate AND at least one year of public safety dispatching experience, or three years of experience as a police officer. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. The City of Vallejo Police Department is seeking lateral Communications Operator II candidates to perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. The ideal candidate will be capable of assertively taking command of situations in a sensitive yet straightforward manner, while showing consideration and respect to others. They will have the ability to deal with stressful and pressured situations in an efficient and controlled manner. Candidates must demonstrate good decision making skills under pressure, work with minimum supervision, and be a collaborative team member with a positive attitude. Additionally, candidates should have the ability to work all shifts including nights, weekends, and holidays. THE DEPARTMENT As an integral part of the community, the Vallejo Police Department is committed to providing a highly professional, ethical and quality Police service. The Communications Section is an essential part of the Police Department team. It provides Public Safety Communications for the Police and Fire Departments. With a staff of 15 Communications Operators, we answer 9-1-1 and other telephone calls, dispatch Police, Fire and Medical responses in the greater Vallejo area. Communications Operators use modern computer and radio equipment to record information and dispatch units to calls for service. Communications Operators also work in the field with our SWAT and Hostage Negotiation Teams during critical incidents. The Vallejo service area includes 53.58 square miles of incorporated City Limits, and the East Vallejo Fire District. We also provide Fire and Medical service for the unincorporated areas in Vallejo's sphere of influence. Vallejo Communications Operators serve a population of over 121,000 residents and provides support services for surrounding communities. For more information about the Vallejo Police Department, please visit their website . THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks (driving distance to Napa Valley). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Communications Operator I level, or when filled from the outside, have prior public safety dispatch or police officer experience. Newly hired employees are expected to satisfactorily complete an eighteen month probationary period. Incumbents from within the Vallejo Police Department who were formerly classified as Communications Operator I employees must satisfactorily complete a six month probationary period following promotion to Communications Operator II. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center and Patrol Supervisors, to include the On-Duty Watch Commander. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. - Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the main-tenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, policies and procedures. Deal with the public firmly, courteously and tactfully. May perform training duties for Communications Operator I level employees and other in-house training. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Perform related duties as assigned. Experience : One year of public safety dispatching experience or three years of experience as a police officer and the POST Entry-level Dispatcher Selection Test Battery as required under POST guidelines. Training : Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate: Possession of a valid, appropriate California driver's license at the time of employment. Police Officer Standards and Training (POST) Public Safety Dispatchers' certificate. California Law Enforcement Telephone System (CLETS) Certificate with full access (current certification preferred, but proof of past certificate acceptable). Additional Information The Recruitment and Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), a copy of Police Officer Standards and Training (POST) Public Safety Dispatchers' Basic certificate, and a copy of a California Law Enforcement Telephone Systems (CLETS) certificate with full access (current certificate preferred, but will accept expired certificate) in order to be considered. Applications submitted without all required materials will not be considered . NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. 3. The examination process will consist of an oral panel interview. Oral Panel interviews are weighted at 100% of the candidate' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, and responses to supplemental questions. 4. Candidates placed on the Register of Eligibles (eligible list) will be referred to the department for further consideration. The number of candidates referred for a hiring interview is at the discretion of the hiring department. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Oral Board Department Level Interview Completed Personal History Statement (PHS) Livescan - fingerprint check for criminal history information Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment, including drug screening REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact April Adams at (707) 648-4398 or by email to: april.adams@cityofvallejo.net before their scheduled test/interview date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous
Mar 21, 2023
Full Time
Description THE POSITION This recruitment is being conducted to fill eight full-time vacancies , and is open to applicants who currently possess a Peace Officer Standards and Training (POST) Public Safety Dispatchers' Basic certificate AND at least one year of public safety dispatching experience, or three years of experience as a police officer. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. The City of Vallejo Police Department is seeking lateral Communications Operator II candidates to perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. The ideal candidate will be capable of assertively taking command of situations in a sensitive yet straightforward manner, while showing consideration and respect to others. They will have the ability to deal with stressful and pressured situations in an efficient and controlled manner. Candidates must demonstrate good decision making skills under pressure, work with minimum supervision, and be a collaborative team member with a positive attitude. Additionally, candidates should have the ability to work all shifts including nights, weekends, and holidays. THE DEPARTMENT As an integral part of the community, the Vallejo Police Department is committed to providing a highly professional, ethical and quality Police service. The Communications Section is an essential part of the Police Department team. It provides Public Safety Communications for the Police and Fire Departments. With a staff of 15 Communications Operators, we answer 9-1-1 and other telephone calls, dispatch Police, Fire and Medical responses in the greater Vallejo area. Communications Operators use modern computer and radio equipment to record information and dispatch units to calls for service. Communications Operators also work in the field with our SWAT and Hostage Negotiation Teams during critical incidents. The Vallejo service area includes 53.58 square miles of incorporated City Limits, and the East Vallejo Fire District. We also provide Fire and Medical service for the unincorporated areas in Vallejo's sphere of influence. Vallejo Communications Operators serve a population of over 121,000 residents and provides support services for surrounding communities. For more information about the Vallejo Police Department, please visit their website . THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks (driving distance to Napa Valley). DISTINGUISHING CHARACTERISTICS This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Communications Operator I level, or when filled from the outside, have prior public safety dispatch or police officer experience. Newly hired employees are expected to satisfactorily complete an eighteen month probationary period. Incumbents from within the Vallejo Police Department who were formerly classified as Communications Operator I employees must satisfactorily complete a six month probationary period following promotion to Communications Operator II. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center and Patrol Supervisors, to include the On-Duty Watch Commander. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. - Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the main-tenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, policies and procedures. Deal with the public firmly, courteously and tactfully. May perform training duties for Communications Operator I level employees and other in-house training. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Perform related duties as assigned. Experience : One year of public safety dispatching experience or three years of experience as a police officer and the POST Entry-level Dispatcher Selection Test Battery as required under POST guidelines. Training : Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate: Possession of a valid, appropriate California driver's license at the time of employment. Police Officer Standards and Training (POST) Public Safety Dispatchers' certificate. California Law Enforcement Telephone System (CLETS) Certificate with full access (current certification preferred, but proof of past certificate acceptable). Additional Information The Recruitment and Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), a copy of Police Officer Standards and Training (POST) Public Safety Dispatchers' Basic certificate, and a copy of a California Law Enforcement Telephone Systems (CLETS) certificate with full access (current certificate preferred, but will accept expired certificate) in order to be considered. Applications submitted without all required materials will not be considered . NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. 2. Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. 3. The examination process will consist of an oral panel interview. Oral Panel interviews are weighted at 100% of the candidate' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, and responses to supplemental questions. 4. Candidates placed on the Register of Eligibles (eligible list) will be referred to the department for further consideration. The number of candidates referred for a hiring interview is at the discretion of the hiring department. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Oral Board Department Level Interview Completed Personal History Statement (PHS) Livescan - fingerprint check for criminal history information Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment, including drug screening REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact April Adams at (707) 648-4398 or by email to: april.adams@cityofvallejo.net before their scheduled test/interview date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY For trainee positions: $119,141 to $148,018 For permanent Load Dispatcher positions: $136,555 to $183,597 NOTES : For information regarding reciprocity between City of Los Angeles departments and LADWP, go to: http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. There are three phases of training. A one-time bonus of up to $7,500 will be paid to trainees in 3 payments as each phase is completed. Employees regularly assigned to positions for shifts beginning at or after 2:00 p.m. but before 9:00 p.m. are paid up to an additional 4 percent for each hour worked during any such normal shift. Employees regularly assigned to positions for shifts beginning at or after 9:00 p.m. but before 4:00 a.m. are paid up to an additional 7 percent for each hour worked during any such normal shift. Employees who are appointed off this eligible list may receive salary bonuses for attainment of dispatcher certification(s) such as the North American Electric Reliability Corporation (NERC). A Load Dispatcher exercises, or participates in, centralized control over electric transmission and distribution lines and generating and other electrical equipment of an electrical system, directs switching to remove lines and equipment from service for routine or emergency work, coordinates restoration of service, coordinates and executes the purchase, sale and scheduling of electrical energy and associated services in accordance with contracts and prearranged and real-time schedules, and other related duties. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) Two years of full-time paid experience as an electric station operator, steam plant operator, electric distribution mechanic, electrical mechanic, hydroelectric station operator, senior electrical repairer, lineman, senior electrical tester, electric trouble dispatcher or in a position which is at least at that level and provides experience in operating a switchboard controlling the function or maintenance of electric equipment and lines in an electric power generating plant, substation, or in a receiving, switching, or distribution station; or maintaining an electrical distribution system at 4-kV or higher; or Two years of full-time paid experience as a load dispatcher, systems operator, or in a position which is at least at that level and provides experience in centralized control over electric transmission lines, distribution lines, generating equipment, and/or other electrical equipment of an electric utility system at 4-kV or higher; or Three years of full-time paid experience in a position at least at the level of electrical engineering associate, which provides experience in power system field operations in maintenance of power system control equipment, or the functioning or maintenance of electric equipment and lines in an electric power generating plant, in a substation, receiving, switching or distribution station, or maintaining an electrical distribution system at 4-kV or higher voltage and possessing either an Engineer-in-Training certification or a Professional Engineers license; or Five years of full-time paid experience, including time spent in training, in the operation or maintenance of a nuclear power plant and/or its associated auxiliaries on a naval ship. PROCESS NOTES Under Requirements #1, #2, or #3, time spent as an assistant, apprentice, or trainee will not be included as qualifying experience. Candidates qualifying under Requirement #3 must submit a copy of either an Engineer-in-Training certification or a Professional Engineers license by attaching it to their on-line application at the time of filing or will have seven (7) calendar days from the on-line submission date to e-mail their document to per.appdocs@lacity.org . The subject line of your e-mail must include the exam title, your name, and indicate it is a certificate or license. In the body of your e-mail, you must also include your first and last name, last four digits of your Social Security Number, and contact phone number. Candidates who fail to submit either document within the time required will not be considered further in this examination and their applications will not be processed. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity for Open Competitive Examinations. NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the following dates listed below: Filing Period 1: Friday, May 12, 2023 to Thursday, May 25, 2023 Filing Period 2: Friday, September 8, 2023 to Thursday, September 21, 2023 Filing Period 3: Friday, January 5, 2024 to Thursday, January 18, 2024 The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test - 100% The examination will consist entirely of a multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated; Judgment and Decision Making, Learning Ability, Mathematics, Fact Finding, Attention to Detail, Analytical Ability, Safety Focus, and Job Knowledge including knowledge of: electrical theory and concepts; use of nomograms; and other necessary knowledge, skills, and abilities. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the remote proctored multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. For applicants who applied during Filing Period 1, it is anticipated that the remote proctored multiple-choice test will be administered between JULY 6, 2023 AND JULY 12, 2023 . For applicants who applied during Filing Period 2, it is anticipated that the remote proctored multiple-choice test will be administered between OCTOBER 31 , 2023 AND NOVEMBER 6, 2023 . For applicants who applied during Filing Period 3, it is anticipated that the remote proctored multiple-choice test will be administered between FEBRUARY 27, 2024 AND MARCH 4, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . NOTICE : Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the multiple-choice test is postponed. NOTES : This examination is based on a validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection. Candidates may take this test only once every 365 days during the administration of this examination. Names may be removed from the open competitive eligible list after 6 months. All entry-level positions are temporary training positions as defined in Civil Service Commission Rule 5.30. All trainees must complete an intensive three-week evaluation period, a five-week classroom training period, and the first phase of on-the-job training within nine months. All trainees must complete the remaining phase of the on-the-job training and be assigned to a permanent position within twenty-one months. A Load Dispatcher may regularly work various shifts including weekends, holidays and overtime. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf . A final average score of 70% is required to be placed on the eligible list. Your rank on the employment list may change throughout the year as the scores of candidates from other administrations of this examination are merged onto one list. In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list. For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf. Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: Continuous
Jun 04, 2023
Full Time
DUTIES ANNUAL SALARY For trainee positions: $119,141 to $148,018 For permanent Load Dispatcher positions: $136,555 to $183,597 NOTES : For information regarding reciprocity between City of Los Angeles departments and LADWP, go to: http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. There are three phases of training. A one-time bonus of up to $7,500 will be paid to trainees in 3 payments as each phase is completed. Employees regularly assigned to positions for shifts beginning at or after 2:00 p.m. but before 9:00 p.m. are paid up to an additional 4 percent for each hour worked during any such normal shift. Employees regularly assigned to positions for shifts beginning at or after 9:00 p.m. but before 4:00 a.m. are paid up to an additional 7 percent for each hour worked during any such normal shift. Employees who are appointed off this eligible list may receive salary bonuses for attainment of dispatcher certification(s) such as the North American Electric Reliability Corporation (NERC). A Load Dispatcher exercises, or participates in, centralized control over electric transmission and distribution lines and generating and other electrical equipment of an electrical system, directs switching to remove lines and equipment from service for routine or emergency work, coordinates restoration of service, coordinates and executes the purchase, sale and scheduling of electrical energy and associated services in accordance with contracts and prearranged and real-time schedules, and other related duties. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) Two years of full-time paid experience as an electric station operator, steam plant operator, electric distribution mechanic, electrical mechanic, hydroelectric station operator, senior electrical repairer, lineman, senior electrical tester, electric trouble dispatcher or in a position which is at least at that level and provides experience in operating a switchboard controlling the function or maintenance of electric equipment and lines in an electric power generating plant, substation, or in a receiving, switching, or distribution station; or maintaining an electrical distribution system at 4-kV or higher; or Two years of full-time paid experience as a load dispatcher, systems operator, or in a position which is at least at that level and provides experience in centralized control over electric transmission lines, distribution lines, generating equipment, and/or other electrical equipment of an electric utility system at 4-kV or higher; or Three years of full-time paid experience in a position at least at the level of electrical engineering associate, which provides experience in power system field operations in maintenance of power system control equipment, or the functioning or maintenance of electric equipment and lines in an electric power generating plant, in a substation, receiving, switching or distribution station, or maintaining an electrical distribution system at 4-kV or higher voltage and possessing either an Engineer-in-Training certification or a Professional Engineers license; or Five years of full-time paid experience, including time spent in training, in the operation or maintenance of a nuclear power plant and/or its associated auxiliaries on a naval ship. PROCESS NOTES Under Requirements #1, #2, or #3, time spent as an assistant, apprentice, or trainee will not be included as qualifying experience. Candidates qualifying under Requirement #3 must submit a copy of either an Engineer-in-Training certification or a Professional Engineers license by attaching it to their on-line application at the time of filing or will have seven (7) calendar days from the on-line submission date to e-mail their document to per.appdocs@lacity.org . The subject line of your e-mail must include the exam title, your name, and indicate it is a certificate or license. In the body of your e-mail, you must also include your first and last name, last four digits of your Social Security Number, and contact phone number. Candidates who fail to submit either document within the time required will not be considered further in this examination and their applications will not be processed. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity for Open Competitive Examinations. NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the following dates listed below: Filing Period 1: Friday, May 12, 2023 to Thursday, May 25, 2023 Filing Period 2: Friday, September 8, 2023 to Thursday, September 21, 2023 Filing Period 3: Friday, January 5, 2024 to Thursday, January 18, 2024 The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test - 100% The examination will consist entirely of a multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated; Judgment and Decision Making, Learning Ability, Mathematics, Fact Finding, Attention to Detail, Analytical Ability, Safety Focus, and Job Knowledge including knowledge of: electrical theory and concepts; use of nomograms; and other necessary knowledge, skills, and abilities. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the remote proctored multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. For applicants who applied during Filing Period 1, it is anticipated that the remote proctored multiple-choice test will be administered between JULY 6, 2023 AND JULY 12, 2023 . For applicants who applied during Filing Period 2, it is anticipated that the remote proctored multiple-choice test will be administered between OCTOBER 31 , 2023 AND NOVEMBER 6, 2023 . For applicants who applied during Filing Period 3, it is anticipated that the remote proctored multiple-choice test will be administered between FEBRUARY 27, 2024 AND MARCH 4, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . NOTICE : Test dates may be postponed in order to help protect the safety of our candidates and prevent the spread of COVID-19. Candidates will receive an e-mail from the City of Los Angeles Personnel Department if the multiple-choice test is postponed. NOTES : This examination is based on a validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection. Candidates may take this test only once every 365 days during the administration of this examination. Names may be removed from the open competitive eligible list after 6 months. All entry-level positions are temporary training positions as defined in Civil Service Commission Rule 5.30. All trainees must complete an intensive three-week evaluation period, a five-week classroom training period, and the first phase of on-the-job training within nine months. All trainees must complete the remaining phase of the on-the-job training and be assigned to a permanent position within twenty-one months. A Load Dispatcher may regularly work various shifts including weekends, holidays and overtime. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf . A final average score of 70% is required to be placed on the eligible list. Your rank on the employment list may change throughout the year as the scores of candidates from other administrations of this examination are merged onto one list. In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list. For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf. Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: Continuous
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE Closing Date/Time: 6/30/2023 11:59 PM Pacific
Jun 02, 2023
Full Time
Description THE EL DORADO COUNTY SHERIFF'S OFFICE The El Dorado County Sheriff's Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff's Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Samantha Whitlock in the Sheriff's Personnel Unit at whitlocs@edso.org . RECRUITMENT PROCESS The Sheriff's Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff's Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff's Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE Closing Date/Time: 6/30/2023 11:59 PM Pacific
Orange County, CA
Orange County, CA, United States
EMERGENCY RADIO COORDINATOR (COMMUNICATIONS COORDINATOR II) The working title of this classification was updated on 7.27.22 Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and is being held to establish an open eligible list to fill current and future Emergency Radio Coordinator (Communications Coordinator II) vacancies within the Sheriff-Coroner Department. This recruitment may also be used to fill position in similar and/or lower level classifications. Applications will be accepted on Thursday, April 21, 2022 on a continuous basis until the needs of the department are met and may close as early as 11:59 p.m. (PST), on Thursday, April 21, 2022 . THE DEPARTMENT The Orange County Sheriff's Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety. The more than 3,800 sworn and professional staff, along with more than 800 reserve personnel, are committed to serving the needs of Orange County by embodying the Sheriff's Department core values: Integrity without Compromise Service Before Self Professionalism in the Performance of Duty Vigilance in Safeguarding our Community The Department consists of six organizational Commands comprised of 23 Divisions. Together, these Commands and Divisions provide services including land, air and sea-based patrol, custody operations, investigative services, emergency management, coroner services, forensics and specialty operations, among an extensive list of other public safety services. THE DIVISION Control One is an integral part of the Emergency Communications Bureau and is the only county-wide interoperable communications center in California. Control One is the central point of contact for mutual aid and interoperable communications between all law, fire, public works, and lifeguard agencies in addition to state and federal agencies using dedicated radio, landline, microwave, and satellite communications systems. Control One personnel are responsible for providing wants, warrants and driver's license checks for all law enforcement agencies via Purple Channel and utilizing the Reddinet system to determine hospital availability for mass casualty incidents and day-to-day patient intake for our fire and EMS (Emergency Medical Services) partners via the Paramedic Desk. They are also responsible to assist Orange County law enforcement coordination and provide both emergency and non-emergency county-wide broadcasts via Red Channel, which is a unique radio channel exclusive to all Orange County law enforcement agencies. Control One is the central point-of-contact for alerting notifications for Orange County. GENERAL DUTIES Under general supervision, Emergency Radio Coordinator (Communications Coordinators II) operate various radio communications consoles at the 24-hour Sheriff's Communication Center; and do other work as required. Incumbents coordinate radio communications for public safety activities in Orange County. This includes communications involving the field activities of city police, communications between paramedic teams and hospitals, and other general County government activities. Law Enforcement communications and paramedic communications are coordinated at different radio consoles. Paramedic consoles cannot be monitored or taken at the master control console. This assignment, therefore, involves a greater degree of independence and requires special training and certification. This assignment is rotated. Example of Duties: Incumbents will use the OCATS system to connect to the statewide CLETS and nationwide NLETS and NCIC computerized databases to run vehicles, subjects, and property. Such information may include: Driver license records Warrant checks Stolen property Firearms The Emergency Radio Coordinator (Communications Coordinator II) will monitor and coordinate over various mutual aid radio channels. Such channels include: Purple Talk group Red (Emergency) Talk group CLEMARS TAN Call Talk group Other public works, law enforcement, and fire medical frequencies and appropriate base station hospital considering location and other factors. Other duties may include, but not limited to, using the Orange County EMS ReddiNet/HEAR System; coordinate and broadcast "SIGALERT" traffic advisories, AMBER ALERTS, EMERGENCY and GENERAL BROADCAST, PURSUITS, and THE ELECTRONIC TRACKING SYSTEM (ETS); and assist in contacting various county, state, and federal agencies, after regular business hours and on weekends Broadcast emergency alerts via the AlertOC platform, including Wireless Emergency Alerts and Emergency Alert System Broadcasts. MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications and example of duties for the Emergency Radio Coordinator (Communications Coordinator II) position. General knowledge of: The cities, freeways, highways, main streets, major buildings, and geography of Orange County The techniques, procedures, and methods used in the operations of a public safety communications center The kinds of information obtainable from local, state, and national criminal justice data banks Ability to: Operate a variety of communications equipment including multiple channel radio consoles and video data communications terminals React quickly, efficiently, and calmly in an emergency situation and to adopt an effective course of action Follow written and oral instructions and learn and apply applicable rules, regulations, and procedures, including those of the Federal Communications Commission Speak clearly and distinctly in English Prepare records and perform simple typing Use a County-Approved means of transportation DESIRABLE QUALIFICATIONS Experience or training as an emergency communications operator, dispatcher or similar position Experience in the use of computers and various software programs Able to multi-task in stressful situations SPECIAL REQUIREMENTS No significant hearing impairment in either ear. License: Possession of a valid California Driver's License, Class C or higher is required by date of appointment. Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts). Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S). PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process. Physical Requirements: Incumbents must have vision sufficient to read standard text, fine print, various handwritings and view a computer monitor; no significant hearing impairment in either ear, speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to sit, stoop, bend and stand routinely to perform daily tasks; ability to sit for prolonged periods of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment. Environmental Conditions: Incumbents must have the ability to work in a confined office environment with changing priorities, deadlines and multiple assignments concurrently; deal with emotional and/or hostile public on a daily basis and remain calm at the same time; and work rotating shifts, weekends and holidays. Human Resources | Minimum Qualifications The Orange County Sheriff's Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position, as applications will be screened to identify the most qualified candidates. Interactive Computer 90-minute Exam (Referred/Non-Referred): The exam consists of job-related questions. This is a standardized exam and there are no study guides available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step. The exam will include the following: Decision Making Data Entry Call Summarization Cross Referencing Memory Recall-Numeric Prioritizing Map Reading Spelling Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST After all procedures have been completed, the Sheriff's Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including the areas in which you have developed expertise. Please print a copy of your confirmation page for your records. Click here for tips to complete your application. FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. QUESTIONS: For specific information pertaining to this recruitment, please contact Eugenia Vasquez-Puentes at 714-834-5838 or mvasquez-puentes@OCSheriff.gov. For other recruitment information, please contact Sheriff Recruiting at 714-834-5811. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous
May 23, 2023
Full Time
EMERGENCY RADIO COORDINATOR (COMMUNICATIONS COORDINATOR II) The working title of this classification was updated on 7.27.22 Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. This recruitment is open to the public and is being held to establish an open eligible list to fill current and future Emergency Radio Coordinator (Communications Coordinator II) vacancies within the Sheriff-Coroner Department. This recruitment may also be used to fill position in similar and/or lower level classifications. Applications will be accepted on Thursday, April 21, 2022 on a continuous basis until the needs of the department are met and may close as early as 11:59 p.m. (PST), on Thursday, April 21, 2022 . THE DEPARTMENT The Orange County Sheriff's Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety. The more than 3,800 sworn and professional staff, along with more than 800 reserve personnel, are committed to serving the needs of Orange County by embodying the Sheriff's Department core values: Integrity without Compromise Service Before Self Professionalism in the Performance of Duty Vigilance in Safeguarding our Community The Department consists of six organizational Commands comprised of 23 Divisions. Together, these Commands and Divisions provide services including land, air and sea-based patrol, custody operations, investigative services, emergency management, coroner services, forensics and specialty operations, among an extensive list of other public safety services. THE DIVISION Control One is an integral part of the Emergency Communications Bureau and is the only county-wide interoperable communications center in California. Control One is the central point of contact for mutual aid and interoperable communications between all law, fire, public works, and lifeguard agencies in addition to state and federal agencies using dedicated radio, landline, microwave, and satellite communications systems. Control One personnel are responsible for providing wants, warrants and driver's license checks for all law enforcement agencies via Purple Channel and utilizing the Reddinet system to determine hospital availability for mass casualty incidents and day-to-day patient intake for our fire and EMS (Emergency Medical Services) partners via the Paramedic Desk. They are also responsible to assist Orange County law enforcement coordination and provide both emergency and non-emergency county-wide broadcasts via Red Channel, which is a unique radio channel exclusive to all Orange County law enforcement agencies. Control One is the central point-of-contact for alerting notifications for Orange County. GENERAL DUTIES Under general supervision, Emergency Radio Coordinator (Communications Coordinators II) operate various radio communications consoles at the 24-hour Sheriff's Communication Center; and do other work as required. Incumbents coordinate radio communications for public safety activities in Orange County. This includes communications involving the field activities of city police, communications between paramedic teams and hospitals, and other general County government activities. Law Enforcement communications and paramedic communications are coordinated at different radio consoles. Paramedic consoles cannot be monitored or taken at the master control console. This assignment, therefore, involves a greater degree of independence and requires special training and certification. This assignment is rotated. Example of Duties: Incumbents will use the OCATS system to connect to the statewide CLETS and nationwide NLETS and NCIC computerized databases to run vehicles, subjects, and property. Such information may include: Driver license records Warrant checks Stolen property Firearms The Emergency Radio Coordinator (Communications Coordinator II) will monitor and coordinate over various mutual aid radio channels. Such channels include: Purple Talk group Red (Emergency) Talk group CLEMARS TAN Call Talk group Other public works, law enforcement, and fire medical frequencies and appropriate base station hospital considering location and other factors. Other duties may include, but not limited to, using the Orange County EMS ReddiNet/HEAR System; coordinate and broadcast "SIGALERT" traffic advisories, AMBER ALERTS, EMERGENCY and GENERAL BROADCAST, PURSUITS, and THE ELECTRONIC TRACKING SYSTEM (ETS); and assist in contacting various county, state, and federal agencies, after regular business hours and on weekends Broadcast emergency alerts via the AlertOC platform, including Wireless Emergency Alerts and Emergency Alert System Broadcasts. MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications and example of duties for the Emergency Radio Coordinator (Communications Coordinator II) position. General knowledge of: The cities, freeways, highways, main streets, major buildings, and geography of Orange County The techniques, procedures, and methods used in the operations of a public safety communications center The kinds of information obtainable from local, state, and national criminal justice data banks Ability to: Operate a variety of communications equipment including multiple channel radio consoles and video data communications terminals React quickly, efficiently, and calmly in an emergency situation and to adopt an effective course of action Follow written and oral instructions and learn and apply applicable rules, regulations, and procedures, including those of the Federal Communications Commission Speak clearly and distinctly in English Prepare records and perform simple typing Use a County-Approved means of transportation DESIRABLE QUALIFICATIONS Experience or training as an emergency communications operator, dispatcher or similar position Experience in the use of computers and various software programs Able to multi-task in stressful situations SPECIAL REQUIREMENTS No significant hearing impairment in either ear. License: Possession of a valid California Driver's License, Class C or higher is required by date of appointment. Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner. Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts). Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S). PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process. Physical Requirements: Incumbents must have vision sufficient to read standard text, fine print, various handwritings and view a computer monitor; no significant hearing impairment in either ear, speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to sit, stoop, bend and stand routinely to perform daily tasks; ability to sit for prolonged periods of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment. Environmental Conditions: Incumbents must have the ability to work in a confined office environment with changing priorities, deadlines and multiple assignments concurrently; deal with emotional and/or hostile public on a daily basis and remain calm at the same time; and work rotating shifts, weekends and holidays. Human Resources | Minimum Qualifications The Orange County Sheriff's Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. SELECTION PROCEDURES Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position, as applications will be screened to identify the most qualified candidates. Interactive Computer 90-minute Exam (Referred/Non-Referred): The exam consists of job-related questions. This is a standardized exam and there are no study guides available. Candidates need a passing score on this examination in order to continue in the selection process. Only the most successful candidates will be referred to the next step. The exam will include the following: Decision Making Data Entry Call Summarization Cross Referencing Memory Recall-Numeric Prioritizing Map Reading Spelling Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligible list. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ELIGIBLE LIST After all procedures have been completed, the Sheriff's Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. HOW TO APPLY Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including the areas in which you have developed expertise. Please print a copy of your confirmation page for your records. Click here for tips to complete your application. FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. QUESTIONS: For specific information pertaining to this recruitment, please contact Eugenia Vasquez-Puentes at 714-834-5838 or mvasquez-puentes@OCSheriff.gov. For other recruitment information, please contact Sheriff Recruiting at 714-834-5811. ADDITIONAL INFORMATION EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Closing Date/Time: Continuous
