Jobs | Careers in Government

Whistleblower and Compliance Officer (Administrator I) - Office of Human Resources (523599)

Cal State University (CSU) San Francisco 1600 Holloway Avenue, San Francisco, CA 94132, USA

Description: Working Title Whistleblower and Compliance Officer Administrator Level This position is an MPP I in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President of Human Resources (AVPHR). SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Human Resources Appointment Type At-Will Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,084.00 - $7,500.00 Per Month ($85,008.00 - $90,000.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Associate Vice President of Human Resources (AVPHR), the Whistleblower and Compliance Officer serves as SF State’s designated Campus Officer for Whistleblower complaints and direct point of contact for employees, students, visitors, contractors, 3rd parties. The Whistleblower and Compliance Officer is responsible for conducting independent investigations related to Whistleblower-related complaints pursuant to California State University (CSU) Executive Order policies and procedures; responds to requests for information from state and/or federal agencies related to the Executive Order; advises, evaluates, and interfaces with students, faculty, and staff, as well as departments, colleges, and administrative divisions, on Whistleblower related matters. The Whistleblower and Compliance Officer, develops, organizes, and facilitates, training activities for all constituencies of the University community; and coordinates with administrative stakeholders. The Whistleblower and Compliance Officer will strategically identify important themes and share recommendations with AVPHR. The individual will develop and document Whistleblower Program protocols and prepare reports for the AVPHR Additionally, the position oversees specific HR compliance policies and programs. Compliance areas of responsibility include; assisting with developing strategy for effectiveness of HR practices and compliance; organizing and tracking the implementation of HR processes, provide reports of university compliance completion and the distribution of appropriate Technical Letters to departments regarding CSU Compliance. Provides consultative assistance to University management and departments (including auxiliary organizations) to assess and improve administrative operations. Position Information Whistleblower Investigations and Management: Serve as the campus administrator for Whistleblower complaints, ensuring compliance with California Legislature, California State University and SF State polices and standards. Prepare annual Whistleblower Communication to Campus constituencies as well as reporting to California State Auditor’s Office. Conducts independent investigations of assigned whistleblower complaints. Assists in developing and documenting Whistleblower protocols; Adheres to the CSU Whistleblower complaint process; Conducts inquiries into possible violations of executive order, rules and regulations for all matters that fall within the Whistleblower Program's authorities and responsibilities; Develops and implements investigative plans for investigations and projects; Responds to complainants within prescribed timelines; Maintains records relating to investigations; Gathers and analyzes information, documents and/or other evidence required; Makes recommendations to the AVPHR, and other appropriate parties as needed, regarding actions that should be taken to address identified violations; Develops and presents written documents that include reports of investigation and memoranda to management; Develops and presents oral briefings for management and/or other Campus Executives regarding findings and the status of complex and/or sensitive investigations; Evaluate audit results from management’s perspective, even when defined criteria or standards do not exist Elicit information from knowledgeable internal/external sources about areas and functions to determine Compliance Management: Collaborate and Coordinate with the AVPHR to develop strategy for employee engagement, risk mitigation, process improvement, operational efficiency and effectiveness of HR practices and compliance. Responsible for implementing, and monitoring HR Compliance Policies, Programs and Training to include but not limited to the following areas: Participate in various committees or task forces related to policy/procedure development and operational improvements Identify and track potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic areas. Collaborate with the Chancellor’s Office and campus stakeholders to develop and provide training to administrators to promote awareness of internal controls, business risks, fraud and other related topics. Manage compliance outcomes Provide advice and problem-solving services related to HR compliance issues. Determine best practices to achieve programmatic goals and implement program policies that are required. Track, report and ensure mandated/required trainings, directives, procedures and policies are in compliance. Coordinate work with University Counsel and Enterprise Risk Management as appropriate Utilize CSU Learn (Subtotal Learning Management System) to include but not limited to: obtain Annual Campus Compliance Reports and other related compliance reports to review detailed status of completion. Collaborate with the Equity Programs and Compliance to promote compliance specific with their areas assist with answering inquiries regarding HR compliance trainings create courses, workshops or assignments as needed for the effective delivery of trainings Utilize Smartsheets to review overall status of compliance trainings. Submit a status of employees on leave to the Chancellor’s Office to omit them from the annual campus reports. Attend the Chancellor’s Office CSU Learn meetings. e.g., Deep Dives, Task Force. Other Duties as Assigned Minimum Qualifications Bachelor’s degree from an accredited four-year college or university, with strong preference given to and/or a Master’s degree in Business, Human Resources, or closely-related field will be considered. At least 3-5 years managing compliance programs Excellent knowledge of University and/or Compliance and Regulatory requirements, including policies, practices and state and federal laws. Demonstrated ability to research and analyze data and use data to develop findings and formulate policies and procedures Demonstrated adaptability and ability to work strategically, meet deadlines and objectives and juggle multiple demands in a fast-paced, multi-task work environment Strong skills in negotiation, relationship building, problem solving and timely problem escalation Demonstrated ability to work effectively across organizational lines in a diverse work environment Excellent written and oral communication skills Excellent time management and organization skills Detail oriented but able to quickly grasp the big picture Proficient in MS Office and the use of relevant business information and computing systems Preference for experience in higher education with an understanding of a unionized environment Minimal travel required Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Oct 24, 2023

Full Time

Description: Working Title Whistleblower and Compliance Officer Administrator Level This position is an MPP I in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President of Human Resources (AVPHR). SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Human Resources Appointment Type At-Will Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,084.00 - $7,500.00 Per Month ($85,008.00 - $90,000.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Associate Vice President of Human Resources (AVPHR), the Whistleblower and Compliance Officer serves as SF State’s designated Campus Officer for Whistleblower complaints and direct point of contact for employees, students, visitors, contractors, 3rd parties. The Whistleblower and Compliance Officer is responsible for conducting independent investigations related to Whistleblower-related complaints pursuant to California State University (CSU) Executive Order policies and procedures; responds to requests for information from state and/or federal agencies related to the Executive Order; advises, evaluates, and interfaces with students, faculty, and staff, as well as departments, colleges, and administrative divisions, on Whistleblower related matters. The Whistleblower and Compliance Officer, develops, organizes, and facilitates, training activities for all constituencies of the University community; and coordinates with administrative stakeholders. The Whistleblower and Compliance Officer will strategically identify important themes and share recommendations with AVPHR. The individual will develop and document Whistleblower Program protocols and prepare reports for the AVPHR Additionally, the position oversees specific HR compliance policies and programs. Compliance areas of responsibility include; assisting with developing strategy for effectiveness of HR practices and compliance; organizing and tracking the implementation of HR processes, provide reports of university compliance completion and the distribution of appropriate Technical Letters to departments regarding CSU Compliance. Provides consultative assistance to University management and departments (including auxiliary organizations) to assess and improve administrative operations. Position Information Whistleblower Investigations and Management: Serve as the campus administrator for Whistleblower complaints, ensuring compliance with California Legislature, California State University and SF State polices and standards. Prepare annual Whistleblower Communication to Campus constituencies as well as reporting to California State Auditor’s Office. Conducts independent investigations of assigned whistleblower complaints. Assists in developing and documenting Whistleblower protocols; Adheres to the CSU Whistleblower complaint process; Conducts inquiries into possible violations of executive order, rules and regulations for all matters that fall within the Whistleblower Program's authorities and responsibilities; Develops and implements investigative plans for investigations and projects; Responds to complainants within prescribed timelines; Maintains records relating to investigations; Gathers and analyzes information, documents and/or other evidence required; Makes recommendations to the AVPHR, and other appropriate parties as needed, regarding actions that should be taken to address identified violations; Develops and presents written documents that include reports of investigation and memoranda to management; Develops and presents oral briefings for management and/or other Campus Executives regarding findings and the status of complex and/or sensitive investigations; Evaluate audit results from management’s perspective, even when defined criteria or standards do not exist Elicit information from knowledgeable internal/external sources about areas and functions to determine Compliance Management: Collaborate and Coordinate with the AVPHR to develop strategy for employee engagement, risk mitigation, process improvement, operational efficiency and effectiveness of HR practices and compliance. Responsible for implementing, and monitoring HR Compliance Policies, Programs and Training to include but not limited to the following areas: Participate in various committees or task forces related to policy/procedure development and operational improvements Identify and track potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic areas. Collaborate with the Chancellor’s Office and campus stakeholders to develop and provide training to administrators to promote awareness of internal controls, business risks, fraud and other related topics. Manage compliance outcomes Provide advice and problem-solving services related to HR compliance issues. Determine best practices to achieve programmatic goals and implement program policies that are required. Track, report and ensure mandated/required trainings, directives, procedures and policies are in compliance. Coordinate work with University Counsel and Enterprise Risk Management as appropriate Utilize CSU Learn (Subtotal Learning Management System) to include but not limited to: obtain Annual Campus Compliance Reports and other related compliance reports to review detailed status of completion. Collaborate with the Equity Programs and Compliance to promote compliance specific with their areas assist with answering inquiries regarding HR compliance trainings create courses, workshops or assignments as needed for the effective delivery of trainings Utilize Smartsheets to review overall status of compliance trainings. Submit a status of employees on leave to the Chancellor’s Office to omit them from the annual campus reports. Attend the Chancellor’s Office CSU Learn meetings. e.g., Deep Dives, Task Force. Other Duties as Assigned Minimum Qualifications Bachelor’s degree from an accredited four-year college or university, with strong preference given to and/or a Master’s degree in Business, Human Resources, or closely-related field will be considered. At least 3-5 years managing compliance programs Excellent knowledge of University and/or Compliance and Regulatory requirements, including policies, practices and state and federal laws. Demonstrated ability to research and analyze data and use data to develop findings and formulate policies and procedures Demonstrated adaptability and ability to work strategically, meet deadlines and objectives and juggle multiple demands in a fast-paced, multi-task work environment Strong skills in negotiation, relationship building, problem solving and timely problem escalation Demonstrated ability to work effectively across organizational lines in a diverse work environment Excellent written and oral communication skills Excellent time management and organization skills Detail oriented but able to quickly grasp the big picture Proficient in MS Office and the use of relevant business information and computing systems Preference for experience in higher education with an understanding of a unionized environment Minimal travel required Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Systems Programmer 1455 (systems Administrator) (d) (revised 10-12-23)

City of Los Angeles City Of Los Angeles, California, United States

DUTIES ANNUAL SALARY $124,486 to $146,494; $107,782 to $157,581; and $116,802 to $170,735 The salary in the Department of Water and Power is $124,340 to $154,491; $134,070 to $166,559; and $148,248 to $184,182. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf. A Systems Programmer (Systems Administrator) evaluates, develops, maintains, implements, and modifies operating systems, hardware, middleware, software, storage, and networking in a business applications environment; performs hardware-software studies; designs and implements systems architecture; analyzes systems problems and optimizes systems performance; performs systems upgrades; follows Information Technology Infrastructure Library (ITIL) and security best practices for incident, change and release management, and all aspects of network and server operations; provides technical assistance to other data processing personnel and user divisions or departments; may supervise and direct the work of employees engaged in such activities; applies sound supervisory principles and techniques in building and maintaining an effective work force; and fulfills equal employment opportunity responsibilities. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A bachelor's degree from an accredited four-year college or university; and two (2) years of full-time paid systems implementation experience in either: 1) installing, configuring, maintaining, performance tuning, patching, troubleshooting and securing enterprise level servers and networks; or 2) planning, configuring, and implementing enterprise systems and applications operating over large computing networks serving local and remote facilities; or 3) preparing programs by analyzing specifications developed by systems professionals and determining computer processing requirements, systems and/or programming flowcharts, code programs, and software solutions; or Two years of full-time paid experience with the City of Los Angeles as a Programmer Analyst; or Four years of full-time paid systems implementation experience with the City of Los Angeles as a Systems Analyst with experience in either 1) installing, configuring, maintaining, performance tuning, patching, and securing enterprise level servers; or 2) planning, configuring, and implementing enterprise systems and applications operating over large computing networks serving local and remote facilities. PROCESS NOTES Additional full-time paid experience as described above in Requirement No. 1 may be substituted on a year for year basis for the required bachelor's degree noted in Requirement No.1. One academic year is equivalent to 30 semester or 45 quarter units.Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI). Applicants completing the examination process will be contacted by the Personnel Department to provide required proof of qualifying degree and/or course work. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in one or more of the following areas. For such positions, only applicants possessing the specific professional certification(s) at the time of filing, may be considered. A copy of the Certificate of Completion must be submitted at the time of filing. The certificate must be attached to the on-line application BEFORE the application is submitted. If the certificate is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate. Applicants who fail to submit the certificate at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. AWS Certified Advanced Networking - SpecialtyAWS Certified Alexa Skill Builder - SpecialtyAWS Certified Big Data - Specialty AWS Certified Cloud Practitioner AWS Certified Developer - Associate AWS Certified DevOps Engineer - Professional AWS Certified Machine Learning - Specialty AWS Certified Security - Specialty AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional AWS Certified SysOps Administrator - Associate CCIE Data CenterCCIE SecurityCCIE WirelessCCNP Data CenterCCNP Routing and SwitchingCCNP WirelessCCNP SecurityCCSACCSECertification as a Certified Information Systems Security Professional (CISSP).Certification as a Checkpoint Certified Security Administrator (CCSA) or as a Checkpoint Certified Security ExpertCertification as a CISCO Certified DevNet AssociateCertification as a CISCO Certified Network Professional (CCNP) or as a CISCO Certified Internetwork Expert (CCIE).Certification as a Cisco Certified Security Professional or as a CISCO Certified Internetwork Expert in Security.Certification as a DNS/BIND AssociateCertification as a Global Information Assurance Certification (G9ac) Security Essentials (GSEC)Certification as a Microsoft Certified System Engineer (MCSE) on Windows server platform.Certification as an Oracle 9i/10g/11g or latest version or as an Oracle Database 10g/11g or latest version of Administrator Certified Master.Certification as CompTIA Security +Certified other Database Provider (such as Microsoft SQL) CCIE Routing and SwitchingCertified with other Linus/Unix Operating System Microsoft Certified Solutions Expert (MCSE)Certified with other Linux/Unit Operating SystemCertified with other Network Provider (such as Juniper.)CISCO Certified DevNet ProfessionalCisco Certified DevNet SpecialistCISSP ISC2Core InfrastructureData center Virtualization 2019 (VCP-DCV 2019); VMWare Certified Advanced Professional 6.5Data Center Virtualization; Cloud Management (VCAP-CMA) (VCP6.5-DCV); Network virtualization (VCP-NV)Financial Management Certified Implementation SpecialistIBM Certified Database Administrator - DB2 for z/OSIBM Certified Deployment Professional Certification as a Sun Certified System Administrator for the Solaris Operating System.IBM Certified Infrastructure Deployment Professional - Maximo Asset Management v7.X VMWare certified ProfessionalIBM Certified System AdministratorIBM Certified System Administrator - DB2 for z/OSJava EnterpriseMicrosoft Certified : Azure Administrator AssociateOracle Certified ProfessionalOracle Database 12c Administrator Certified Master (OCM)Oracle Database 12c Administrator Certified Professional (OCP)Oracle Database 9i/10/11g Administrator Certified Associate (OCA)Oracle Database 9i/10/11g Administrator Certified Professional (OCP)Oracle Database Certified Associate (OCA)Oracle E-Business Suite 12Oracle Solaris11Oracle WebCenter Certified Implementation Specialist' Oracle Certified AssociateOracle WebLogic Server 11g/12c System AdministratorOracle WebLogic Server 12c AdministratorOracle WebLogic Server 12c Certified Implementation Specialist; Oracle Certified ProfessionalPeopleSoft 9.2 Financial Certified Implementation SpecialistPeopleSoft People Tools 8.5 Certified Implementation SpecialistRed Hat Certified System Administrator (RHCSA)SAP Certified Technology Associate - System Administration (Max DB) with SAP NetWeaver 7.4VM Certified Advanced ProfessionalWebSphere Application Server Network Deployment V9.0 WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the “Application Deadline” section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity. NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: From Friday, September 29, 2023 to Thursday, October 12, 2023 From Friday, January 5, 2024 to Thursday, January 18, 2024 From Friday, April 5, 2024 to Thursday, April 18, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the “Application Deadline” section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test . . . . . . . .100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Self-Management; Teamwork; Project Management; Job Knowledge, including knowledge of: capabilities, uses, characteristics, and limitations of servers - virtual, physical and cloud, computers and peripheral equipment, operating software systems (Windows, Linux, Unix, MacOS, etc.), software such as assemblers, generators, subroutine libraries, compilers and vendor written application programs; programming languages such as C/C++, Java, .NET - VB, ASP, MVC, C#, PHP, Perl, Hadoop, Python, PowerShell or command languages for distributed and large scale computers and/or network and associated programming aids; Local Area Networks (LANs), Wide Area Networks (WANs), Metropolitan and cloud networks, and IP Protocols; Storage Area Network (SAN) and Network Attached Storage (NAS); system optimization techniques and performance tuning; storage, backup and disaster recovery procedures, and other business resumption and data protection technologies; framework or detailed plan to prepare documentation, procedures, tests, corrections, and take other steps necessary for the planned implementation and modification of programs; methods to identify security exposures and provide mitigation controls as they apply to information and management information systems including software distribution and patch management in cyber security, software and threats; techniques and tools necessary to support internet, intranet, and cloud application environments; and other necessary skills, knowledge, and abilities. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Programmer (Systems Administrator). For candidates who apply between September 29, 2023 and October 12, 2023, it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, NOVEMBER 28, 2023 AND MONDAY, DECEMBER 4, 2023. For candidates who apply between January 5, 2024 and January 18, 2024, it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, MARCH 5, 2024 AND MONDAY, MARCH 11, 2024. For candidates who apply between April 5, 2024 and April 18, 2024, it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JUNE 4, 2024 AND MONDAY, JUNE 10, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.A final average score of 70% or higher is required to be placed on the eligible list.In conjunction with Civil Service Rules, applicants who are currently eligible City employees or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open Candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.You may take the Systems Programmer (Systems Administrator) multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the eligible list may change as scores of candidates from other administrations of this examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:

Aug 29, 2023

Full Time

DUTIES ANNUAL SALARY $124,486 to $146,494; $107,782 to $157,581; and $116,802 to $170,735 The salary in the Department of Water and Power is $124,340 to $154,491; $134,070 to $166,559; and $148,248 to $184,182. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf. A Systems Programmer (Systems Administrator) evaluates, develops, maintains, implements, and modifies operating systems, hardware, middleware, software, storage, and networking in a business applications environment; performs hardware-software studies; designs and implements systems architecture; analyzes systems problems and optimizes systems performance; performs systems upgrades; follows Information Technology Infrastructure Library (ITIL) and security best practices for incident, change and release management, and all aspects of network and server operations; provides technical assistance to other data processing personnel and user divisions or departments; may supervise and direct the work of employees engaged in such activities; applies sound supervisory principles and techniques in building and maintaining an effective work force; and fulfills equal employment opportunity responsibilities. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A bachelor's degree from an accredited four-year college or university; and two (2) years of full-time paid systems implementation experience in either: 1) installing, configuring, maintaining, performance tuning, patching, troubleshooting and securing enterprise level servers and networks; or 2) planning, configuring, and implementing enterprise systems and applications operating over large computing networks serving local and remote facilities; or 3) preparing programs by analyzing specifications developed by systems professionals and determining computer processing requirements, systems and/or programming flowcharts, code programs, and software solutions; or Two years of full-time paid experience with the City of Los Angeles as a Programmer Analyst; or Four years of full-time paid systems implementation experience with the City of Los Angeles as a Systems Analyst with experience in either 1) installing, configuring, maintaining, performance tuning, patching, and securing enterprise level servers; or 2) planning, configuring, and implementing enterprise systems and applications operating over large computing networks serving local and remote facilities. PROCESS NOTES Additional full-time paid experience as described above in Requirement No. 1 may be substituted on a year for year basis for the required bachelor's degree noted in Requirement No.1. One academic year is equivalent to 30 semester or 45 quarter units.Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI). Applicants completing the examination process will be contacted by the Personnel Department to provide required proof of qualifying degree and/or course work. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in one or more of the following areas. For such positions, only applicants possessing the specific professional certification(s) at the time of filing, may be considered. A copy of the Certificate of Completion must be submitted at the time of filing. The certificate must be attached to the on-line application BEFORE the application is submitted. If the certificate is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate. Applicants who fail to submit the certificate at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. AWS Certified Advanced Networking - SpecialtyAWS Certified Alexa Skill Builder - SpecialtyAWS Certified Big Data - Specialty AWS Certified Cloud Practitioner AWS Certified Developer - Associate AWS Certified DevOps Engineer - Professional AWS Certified Machine Learning - Specialty AWS Certified Security - Specialty AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional AWS Certified SysOps Administrator - Associate CCIE Data CenterCCIE SecurityCCIE WirelessCCNP Data CenterCCNP Routing and SwitchingCCNP WirelessCCNP SecurityCCSACCSECertification as a Certified Information Systems Security Professional (CISSP).Certification as a Checkpoint Certified Security Administrator (CCSA) or as a Checkpoint Certified Security ExpertCertification as a CISCO Certified DevNet AssociateCertification as a CISCO Certified Network Professional (CCNP) or as a CISCO Certified Internetwork Expert (CCIE).Certification as a Cisco Certified Security Professional or as a CISCO Certified Internetwork Expert in Security.Certification as a DNS/BIND AssociateCertification as a Global Information Assurance Certification (G9ac) Security Essentials (GSEC)Certification as a Microsoft Certified System Engineer (MCSE) on Windows server platform.Certification as an Oracle 9i/10g/11g or latest version or as an Oracle Database 10g/11g or latest version of Administrator Certified Master.Certification as CompTIA Security +Certified other Database Provider (such as Microsoft SQL) CCIE Routing and SwitchingCertified with other Linus/Unix Operating System Microsoft Certified Solutions Expert (MCSE)Certified with other Linux/Unit Operating SystemCertified with other Network Provider (such as Juniper.)CISCO Certified DevNet ProfessionalCisco Certified DevNet SpecialistCISSP ISC2Core InfrastructureData center Virtualization 2019 (VCP-DCV 2019); VMWare Certified Advanced Professional 6.5Data Center Virtualization; Cloud Management (VCAP-CMA) (VCP6.5-DCV); Network virtualization (VCP-NV)Financial Management Certified Implementation SpecialistIBM Certified Database Administrator - DB2 for z/OSIBM Certified Deployment Professional Certification as a Sun Certified System Administrator for the Solaris Operating System.IBM Certified Infrastructure Deployment Professional - Maximo Asset Management v7.X VMWare certified ProfessionalIBM Certified System AdministratorIBM Certified System Administrator - DB2 for z/OSJava EnterpriseMicrosoft Certified : Azure Administrator AssociateOracle Certified ProfessionalOracle Database 12c Administrator Certified Master (OCM)Oracle Database 12c Administrator Certified Professional (OCP)Oracle Database 9i/10/11g Administrator Certified Associate (OCA)Oracle Database 9i/10/11g Administrator Certified Professional (OCP)Oracle Database Certified Associate (OCA)Oracle E-Business Suite 12Oracle Solaris11Oracle WebCenter Certified Implementation Specialist' Oracle Certified AssociateOracle WebLogic Server 11g/12c System AdministratorOracle WebLogic Server 12c AdministratorOracle WebLogic Server 12c Certified Implementation Specialist; Oracle Certified ProfessionalPeopleSoft 9.2 Financial Certified Implementation SpecialistPeopleSoft People Tools 8.5 Certified Implementation SpecialistRed Hat Certified System Administrator (RHCSA)SAP Certified Technology Associate - System Administration (Max DB) with SAP NetWeaver 7.4VM Certified Advanced ProfessionalWebSphere Application Server Network Deployment V9.0 WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the “Application Deadline” section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity. NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: From Friday, September 29, 2023 to Thursday, October 12, 2023 From Friday, January 5, 2024 to Thursday, January 18, 2024 From Friday, April 5, 2024 to Thursday, April 18, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the “Application Deadline” section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test . . . . . . . .100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Self-Management; Teamwork; Project Management; Job Knowledge, including knowledge of: capabilities, uses, characteristics, and limitations of servers - virtual, physical and cloud, computers and peripheral equipment, operating software systems (Windows, Linux, Unix, MacOS, etc.), software such as assemblers, generators, subroutine libraries, compilers and vendor written application programs; programming languages such as C/C++, Java, .NET - VB, ASP, MVC, C#, PHP, Perl, Hadoop, Python, PowerShell or command languages for distributed and large scale computers and/or network and associated programming aids; Local Area Networks (LANs), Wide Area Networks (WANs), Metropolitan and cloud networks, and IP Protocols; Storage Area Network (SAN) and Network Attached Storage (NAS); system optimization techniques and performance tuning; storage, backup and disaster recovery procedures, and other business resumption and data protection technologies; framework or detailed plan to prepare documentation, procedures, tests, corrections, and take other steps necessary for the planned implementation and modification of programs; methods to identify security exposures and provide mitigation controls as they apply to information and management information systems including software distribution and patch management in cyber security, software and threats; techniques and tools necessary to support internet, intranet, and cloud application environments; and other necessary skills, knowledge, and abilities. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Programmer (Systems Administrator). For candidates who apply between September 29, 2023 and October 12, 2023, it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, NOVEMBER 28, 2023 AND MONDAY, DECEMBER 4, 2023. For candidates who apply between January 5, 2024 and January 18, 2024, it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, MARCH 5, 2024 AND MONDAY, MARCH 11, 2024. For candidates who apply between April 5, 2024 and April 18, 2024, it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JUNE 4, 2024 AND MONDAY, JUNE 10, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.A final average score of 70% or higher is required to be placed on the eligible list.In conjunction with Civil Service Rules, applicants who are currently eligible City employees or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open Candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.You may take the Systems Programmer (Systems Administrator) multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the eligible list may change as scores of candidates from other administrations of this examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22 and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:

Enterprise Workplace Engineer (Enterprise Information Technology Engineer I/II)

City of San Jose United States, California, San Jose

The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications was Friday, October 13, 2023. We will be doing another round of application review on Monday, December 4, 2023. Please submit your application by 11:59 p.m. (PST) on Friday, December 1, 2023 if you would like your application to be included in this round of review. Candidates who pass the application review round will be invited to interviews on the week of December 11, 2023. The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Infrastructure and Operations division in the Information Technology Department (ITD). The Infrastructure and Operations division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as endpoint Modernization, virtualization, Multi-cloud frameworks and digital analytics to support Data driven decisions. Please note that the Enterprise Workplace Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information : The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $116,909.52 - $142,243.92 annually Enterprise Information Technology Engineer II: $123,854.64 - $150,914.40 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Education: EITE I: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II: Possession and maintenance of a current (non-expired) industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, operationalizing, troubleshooting and administering current technologies such as: Virtual Desktop infrastructure (VDI) VMWare Horizon View/Nutanix experience; Azure Virtual Desktop (AVD) Mobile Device Management (MDM) VMware WorkspaceOne experience; Intune/AutoPilot deployment; Active Directory/Group Policies; Windows 10/11 OS deployment; PowerShell scripting; and/or, Microsoft System Configuration Manager (SCCM) packaging and deployment. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be in vited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .

Nov 22, 2023

Full Time

The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications was Friday, October 13, 2023. We will be doing another round of application review on Monday, December 4, 2023. Please submit your application by 11:59 p.m. (PST) on Friday, December 1, 2023 if you would like your application to be included in this round of review. Candidates who pass the application review round will be invited to interviews on the week of December 11, 2023. The City of San José is creating the civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Infrastructure and Operations division in the Information Technology Department (ITD). The Infrastructure and Operations division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as endpoint Modernization, virtualization, Multi-cloud frameworks and digital analytics to support Data driven decisions. Please note that the Enterprise Workplace Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information : The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $116,909.52 - $142,243.92 annually Enterprise Information Technology Engineer II: $123,854.64 - $150,914.40 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Education: EITE I: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II: Possession and maintenance of a current (non-expired) industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, operationalizing, troubleshooting and administering current technologies such as: Virtual Desktop infrastructure (VDI) VMWare Horizon View/Nutanix experience; Azure Virtual Desktop (AVD) Mobile Device Management (MDM) VMware WorkspaceOne experience; Intune/AutoPilot deployment; Active Directory/Group Policies; Windows 10/11 OS deployment; PowerShell scripting; and/or, Microsoft System Configuration Manager (SCCM) packaging and deployment. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be in vited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .

Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II)

City of San Jose United States, California, San Jose

The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Monday, December 11, 2023. Please submit your application by 11:59 p.m. (PST) on Friday, December 8, 2023 if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of December 18, 2023. The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support Data driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, Hyperconverged infrastructure, modern endpoint services, public and private cloud infrastructure, and Unified Communications as a Service (UCaaS). The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives. Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $116,909.52 - $142,243.92 annually Enterprise Information Technology Engineer II: $123,854.64 - $150,914.40 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Education: EITE I: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II : Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting and administering current technologies such as: Layer 2 switching (VLAN) e.g. Spanning Tree; Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP); Network design and optimization; Enterprise Wi-Fi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; and/or, VMWare networking; NSX-T or NSX-V. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .

Nov 16, 2023

Full Time

The City of San José is a place where we use civic technology to help our community thrive. As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley. Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose. We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America! You can visit the Information Technology Department website to learn more about us. NOTE - The first review of applications will be on Monday, December 11, 2023. Please submit your application by 11:59 p.m. (PST) on Friday, December 8, 2023 if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of December 18, 2023. The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on... This is an exciting opportunity under the Technical Infrastructure Division in the Information Technology Department (ITD). The Technical Infrastructure Division designs and engineers solutions that address and meet the City's strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi-Fi expansion for Economic development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support Data driven decisions. The Technical Infrastructure Division includes citywide wired and wireless network infrastructure, core server infrastructure, Hyperconverged infrastructure, modern endpoint services, public and private cloud infrastructure, and Unified Communications as a Service (UCaaS). The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives. Please note that the Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change. Salary Information: The actual salary shall be determined by the final candidate's qualifications and experience. In addition to the starting salary, employees in the Enterprise Information Technology Engineer (EITE) I/II shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. Salary Range including the 5% non-pensionable increase: Enterprise Information Technology Engineer I: $116,909.52 - $142,243.92 annually Enterprise Information Technology Engineer II: $123,854.64 - $150,914.40 annually The EITE I/II classifications are represented by the Municipal Employees' Federation (MEF) bargaining unit. Education: EITE I: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. EITE II: A Bachelor's Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field. Experience: EITE I: three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. EITE II: four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime. Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two (2) years of the education requirement License or Certificates: EITE I: Possession of an industry certification that demonstrates expertise in information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. EITE II : Possession and maintenance of a current (non-expired) industry certification* that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, OR an equivalent professional, industry recognized certification acceptable to the City. *Until further notice, the minimum qualification for certification has been temporarily modified to allow successful candidates to obtain industry certification(s) within 6 months of hire. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience: Ability to understand complexities of enterprise infrastructure and how to leverage technologies for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting and administering current technologies such as: Layer 2 switching (VLAN) e.g. Spanning Tree; Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP); Network design and optimization; Enterprise Wi-Fi and wireless broadband; Quality of Service (QOS); Application load-balancing; Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS); Software-Defined Networking (SDN) configuration and management; and/or, VMWare networking; NSX-T or NSX-V. Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. Project Management - Ensures support for projects and implements agency goals and strategic objectives. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions . Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov .

CO & Enterprise Accountant (534023)

California State University (CSU) Chancellor's Office 401 Golden Shore, Long Beach, CA 90802, USA

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of CO and Enterprise Accountant . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,062 per month, commensurate with qualifications and experience. The salary range for this classification is $4,452 to $8,592 per month. Classification Accountant II Position Information The California State University, Office of the Chancellor, is seeking a CO and Enterprise Accountant to perform a full range of professional accounting for the California State University Risk Management Authority (CSURMA), lead the complex financial reporting and accounting for the Stockton Center Site Authority and perform a variety of work assignments for CO reporting unit requiring thorough knowledge and understand of generally accepted accounting principles and practices. This position requires analysis of complex accounting treatments to verify accurate application of established policy, procedures, and general accounting standards are being followed. Incumbent will work independently to identify actual or potential problems and recommend corrective or preventive actions. This position will also need to clearly communicate technical accounting information and activities to other accounting professionals and non-accountant staff. This position would be required to safeguard sensitive/confidential data involving the CSU’s risk management programs according to CSU policies and procedures. Responsibilities Under the general direction of the Senior Manager, Enterprise and Chancellor’s Office (CO) Financial Reporting , the CO and Enterprise Accountant will perform duties as outlined below: Perform general accounting function including journal entries, financial analysis, and management reporting for CSURMA and Stockton Center Site Authority: -Perform certain accounts receivable and payable functions for the CSURMA accounting department including the coordination of check/EFT/Interagency Financial Transactions (IFT)/invoice processing for more than 115 members (including CSU campuses and auxiliary organizations) to ensure proper GL coding, accurate and timely processing. -Coordinate with third party administrators to obtain monthly bank reconciliation and resolve issues. -Prepare complex accounting schedules including member loans, prepaid expenses, and various insurance programs billings. -Maintain accounts receivable collection process and coordinate with CSURMA program administrator for dispute issues. -Prepare daily, monthly, and annual GAAP journal entries including supporting documentation. -Identify actual or potential problems and recommend corrective or preventive action. -Provide customer service to the CSURMA members and various CO departments. -Assist CO AP team to issue correct 1099 forms to CSURMA vendors. Perform financial audit functions for the Stockton Center Site Authority, CSURMA and CO Reporting unit: Stockton Center Site Authority -Lead or perform the preparation of financial statements and the related schedules -Coordinate preparing prepared-by-client schedules and supplementary schedules. -Prepare and assist in the preparation of the fluctuation analysis for management and audit requirements. -Act as a liaison to external auditors. CSURMA and CO Reporting Unit -Coordinate preparing prepared-by-client schedules and supplementary schedules. -Assist team in the preparation of financial reporting package for external auditors. -Prepare and assist in the preparation of the fluctuation analysis for management and audit requirements. Other Reporting Activities -Assure mandated reports are completed and submitted to appropriate agency or personnel according to established timelines (i.e., Stockton Center Site Authority Special District Reporting). -Prepare periodic financial statements and financial reports for management and analyze for accuracy and completeness. -Recommend financial accounting and reporting improvements (accruals, prepaid schedules, etc.) to provide accurate financial information to stakeholders. Special Projects or Other Duties as Assigned -Ad hoc reports as needed for Accounting, CPDC, and Risk Management departments. -Assist in implementing and completing various analysis in support of the department of Systemwide Financial Standard & Reporting. -Serve as backup and support to the department in the event of staff absences. Qualifications This position requires: -Equivalent to a bachelor’s degree with a major in accounting, business administration, finance or a closely related field or a combination of education and experience which provides the required knowledge and abilities. -Equivalent to two years of progressively responsible professional accounting experience, preferably in a higher education environment. -Thorough knowledge and understanding of generally accepted accounting principles (GAAP). -Experience with accounting, accounting software applications, analysis, and advanced knowledge of Excel. -Demonstrated ability to understand problems and discern applicable underlying principles to conceive of and develop solutions. -Ability to independently work with a high degree of accuracy under tight timelines. -Possesses excellent verbal, written, and interpersonal skills; be an articulate communicator and good listener and demonstrate a style that facilitates the sharing of knowledge. -Ability to examine financial documents for completeness, accuracy and conformance with established policies and procedures. -Ability to interpret written policies, procedures and regulations and develop effective workflow processes to meet evolving business needs. Preferred Qualifications -Governmental accounting experience. -Experience with PeopleSoft, DataWarehouse, and Wdesk. Application Period Priority consideration will be given to candidates who apply by December 11, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Nov 28, 2023

Full Time

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of CO and Enterprise Accountant . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,062 per month, commensurate with qualifications and experience. The salary range for this classification is $4,452 to $8,592 per month. Classification Accountant II Position Information The California State University, Office of the Chancellor, is seeking a CO and Enterprise Accountant to perform a full range of professional accounting for the California State University Risk Management Authority (CSURMA), lead the complex financial reporting and accounting for the Stockton Center Site Authority and perform a variety of work assignments for CO reporting unit requiring thorough knowledge and understand of generally accepted accounting principles and practices. This position requires analysis of complex accounting treatments to verify accurate application of established policy, procedures, and general accounting standards are being followed. Incumbent will work independently to identify actual or potential problems and recommend corrective or preventive actions. This position will also need to clearly communicate technical accounting information and activities to other accounting professionals and non-accountant staff. This position would be required to safeguard sensitive/confidential data involving the CSU’s risk management programs according to CSU policies and procedures. Responsibilities Under the general direction of the Senior Manager, Enterprise and Chancellor’s Office (CO) Financial Reporting , the CO and Enterprise Accountant will perform duties as outlined below: Perform general accounting function including journal entries, financial analysis, and management reporting for CSURMA and Stockton Center Site Authority: -Perform certain accounts receivable and payable functions for the CSURMA accounting department including the coordination of check/EFT/Interagency Financial Transactions (IFT)/invoice processing for more than 115 members (including CSU campuses and auxiliary organizations) to ensure proper GL coding, accurate and timely processing. -Coordinate with third party administrators to obtain monthly bank reconciliation and resolve issues. -Prepare complex accounting schedules including member loans, prepaid expenses, and various insurance programs billings. -Maintain accounts receivable collection process and coordinate with CSURMA program administrator for dispute issues. -Prepare daily, monthly, and annual GAAP journal entries including supporting documentation. -Identify actual or potential problems and recommend corrective or preventive action. -Provide customer service to the CSURMA members and various CO departments. -Assist CO AP team to issue correct 1099 forms to CSURMA vendors. Perform financial audit functions for the Stockton Center Site Authority, CSURMA and CO Reporting unit: Stockton Center Site Authority -Lead or perform the preparation of financial statements and the related schedules -Coordinate preparing prepared-by-client schedules and supplementary schedules. -Prepare and assist in the preparation of the fluctuation analysis for management and audit requirements. -Act as a liaison to external auditors. CSURMA and CO Reporting Unit -Coordinate preparing prepared-by-client schedules and supplementary schedules. -Assist team in the preparation of financial reporting package for external auditors. -Prepare and assist in the preparation of the fluctuation analysis for management and audit requirements. Other Reporting Activities -Assure mandated reports are completed and submitted to appropriate agency or personnel according to established timelines (i.e., Stockton Center Site Authority Special District Reporting). -Prepare periodic financial statements and financial reports for management and analyze for accuracy and completeness. -Recommend financial accounting and reporting improvements (accruals, prepaid schedules, etc.) to provide accurate financial information to stakeholders. Special Projects or Other Duties as Assigned -Ad hoc reports as needed for Accounting, CPDC, and Risk Management departments. -Assist in implementing and completing various analysis in support of the department of Systemwide Financial Standard & Reporting. -Serve as backup and support to the department in the event of staff absences. Qualifications This position requires: -Equivalent to a bachelor’s degree with a major in accounting, business administration, finance or a closely related field or a combination of education and experience which provides the required knowledge and abilities. -Equivalent to two years of progressively responsible professional accounting experience, preferably in a higher education environment. -Thorough knowledge and understanding of generally accepted accounting principles (GAAP). -Experience with accounting, accounting software applications, analysis, and advanced knowledge of Excel. -Demonstrated ability to understand problems and discern applicable underlying principles to conceive of and develop solutions. -Ability to independently work with a high degree of accuracy under tight timelines. -Possesses excellent verbal, written, and interpersonal skills; be an articulate communicator and good listener and demonstrate a style that facilitates the sharing of knowledge. -Ability to examine financial documents for completeness, accuracy and conformance with established policies and procedures. -Ability to interpret written policies, procedures and regulations and develop effective workflow processes to meet evolving business needs. Preferred Qualifications -Governmental accounting experience. -Experience with PeopleSoft, DataWarehouse, and Wdesk. Application Period Priority consideration will be given to candidates who apply by December 11, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Event Services Coordinator - (Administrative Analyst/Specialist, Exempt I) - Housing, Dining & Conference Services (533058)

Cal State University (CSU) San Francisco 1600 Holloway Avenue, San Francisco, CA 94132, USA

Description: Working Title Event Services Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Housing, Dining & Conference Services (HDCS) Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday through Friday; 8:00 AM - 5:00 PM Anticipated Hiring Range $4,920.00 - $5,167.00 Per Month ($59,040.00 - $62,004.00 Annually) Salary is commensurate with experience. Position Summary Under the general lead of the Event Management Specialist, the Event Services Coordinator is responsible for developing & managing relationships with internal and external clients who utilize university facilities. The Event Service Coordinator will meet the logistical needs of clients through collaboration with all necessary cross-campus departments. The individual will assist in the planning, organizing and implementing of events within Event Services and functions in support of the overall mission and goals of SFSU. The Event Services Coordinator will anticipate problems and develop appropriate solutions by investigating, analyzing and solving operational issues and complaints. This role will also include managing and maintaining accurate inventory control with Facilities Services’, University Police, Enterprise Risk Management, and labor chargeable services. Position Information CUSTOMER & EVENT MANAGEMENT Develop and manage relationships with internal and external university clients who utilize San Francisco State University’s facilities. Develop and maintain excellent client relations while managing all details associated with each event. Liaison with vendors and minimize risk by ensuring appropriate liability insurance for all event-related matters. Primary point of contact for events and provide clients with updates as necessary for each event. Responsible for vendor management and client contract negotiations for events. Oversee event reservations, event planning, facilities coordination, technology management, insurance policy standards and documentation for all client events within Event Services. Communicate with various University entities including, but not limited to, University Police Department, Enterprise Risk Management, and Capital Planning, Design & Construction of upcoming events and clients' logistical needs, technical and supervisory support, AV needs, alcohol clearance approvals, State Fire Marshall special event application approvals and facilities support. Develop and implement procedures and solutions to improve the Event Services Associates program. Provide information to clients in relation to campus rates, policies and procedures of events, camps and conferences by the Conference & Event Services area. Ensure facility rules, regulations and policies are enforced at all times while on campus grounds. Conduct walkthrough of rental spaces with clients and campus stakeholders. ADMINISTRATIVE Identify and implement sustainable practices in all areas to include, but not limited to, event production, procurement, and use of various resources. Create tools to solicit feedback from clients and campus stakeholders and recommend service charges or enhancements based on feedback provided. Evaluate and review insurance policies; ensuring agreements for short-term rentals have proper documentation in relation to insurance, payment, and signed agreements. Create and prepare various agreements and revenue reports related to short-term rentals. Maintain and create electronic and paper records and files of each short-term rental agreements. Provide strategic event planning skills while producing and executing basic event plans, from concept through execution of each event. Track, monitor, and compile data of client bookings and maintaining close contact with clients and service partners to ensure a successful event. Coordinate with Enterprise Risk Management and Procurement to review and amend agreement verbiage to ensure rental agreements meet legal and liability standards. Ensure proper billing to clients is accurate and assist in the collection of past due invoices. MARKETING & SALES Assist with developing effective marketing strategies including re-branding and web presence to maximize revenue for the university. Assist with developing program proposals with revenue and cost analysis to plan revenue and business. Assist with developing a campus-wide training for event planning on campus. Assist with negotiating vendor partner rates for event services and equipment. LEADING & TRAINING Lead and coordinate student assistants, which includes, hire, train and feedback of the student workforce. Ensure training is compatible with policies and procedures set forth by SF State, Administration & Finance, and Student Affairs. Assist with training, evaluation and scheduling of student support. Support student staff payroll. Provide training to staff and community partners who use the Event Management System database. INVENTORY CONTROL Coordinate with the Facilities Services on the general maintenance and upkeep of facilities, audio visual equipment, and furniture inventories. Ensure that appropriate rates for furniture, equipment, and all chargeable services are maintained in Event Management System database. Other duties as assigned. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Preferred Qualifications Four years’ experience in conference and event services, including logistics and execution. Four years’ experience leading staff. Overseeing customer service experience in a hospitality-related environment. Demonstrated ability to train and mentor staff. Ability to troubleshoot complex and varied client related problems in a fast paced environment. Thorough knowledge of Microsoft Office. Experience with EMS (Event Management System) or other event management software. Basic understanding of AV equipment in relation to event services. Demonstrated experience working with diverse populations. Experience working with a diverse community. Environmental/Physical/Special The incumbent will work in a shared environment within the residential housing community on the main SF State campus. S/he will be required to lift and carry equipment, tables, chairs, etc., for conference check-in and check-out, event set-ups, and other campus needs. Regular attendance and work week that sometimes needs to be flexible are required. This position may be required to work nights and/or weekends. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Oct 14, 2023

Full Time

Description: Working Title Event Services Coordinator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Housing, Dining & Conference Services (HDCS) Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday through Friday; 8:00 AM - 5:00 PM Anticipated Hiring Range $4,920.00 - $5,167.00 Per Month ($59,040.00 - $62,004.00 Annually) Salary is commensurate with experience. Position Summary Under the general lead of the Event Management Specialist, the Event Services Coordinator is responsible for developing & managing relationships with internal and external clients who utilize university facilities. The Event Service Coordinator will meet the logistical needs of clients through collaboration with all necessary cross-campus departments. The individual will assist in the planning, organizing and implementing of events within Event Services and functions in support of the overall mission and goals of SFSU. The Event Services Coordinator will anticipate problems and develop appropriate solutions by investigating, analyzing and solving operational issues and complaints. This role will also include managing and maintaining accurate inventory control with Facilities Services’, University Police, Enterprise Risk Management, and labor chargeable services. Position Information CUSTOMER & EVENT MANAGEMENT Develop and manage relationships with internal and external university clients who utilize San Francisco State University’s facilities. Develop and maintain excellent client relations while managing all details associated with each event. Liaison with vendors and minimize risk by ensuring appropriate liability insurance for all event-related matters. Primary point of contact for events and provide clients with updates as necessary for each event. Responsible for vendor management and client contract negotiations for events. Oversee event reservations, event planning, facilities coordination, technology management, insurance policy standards and documentation for all client events within Event Services. Communicate with various University entities including, but not limited to, University Police Department, Enterprise Risk Management, and Capital Planning, Design & Construction of upcoming events and clients' logistical needs, technical and supervisory support, AV needs, alcohol clearance approvals, State Fire Marshall special event application approvals and facilities support. Develop and implement procedures and solutions to improve the Event Services Associates program. Provide information to clients in relation to campus rates, policies and procedures of events, camps and conferences by the Conference & Event Services area. Ensure facility rules, regulations and policies are enforced at all times while on campus grounds. Conduct walkthrough of rental spaces with clients and campus stakeholders. ADMINISTRATIVE Identify and implement sustainable practices in all areas to include, but not limited to, event production, procurement, and use of various resources. Create tools to solicit feedback from clients and campus stakeholders and recommend service charges or enhancements based on feedback provided. Evaluate and review insurance policies; ensuring agreements for short-term rentals have proper documentation in relation to insurance, payment, and signed agreements. Create and prepare various agreements and revenue reports related to short-term rentals. Maintain and create electronic and paper records and files of each short-term rental agreements. Provide strategic event planning skills while producing and executing basic event plans, from concept through execution of each event. Track, monitor, and compile data of client bookings and maintaining close contact with clients and service partners to ensure a successful event. Coordinate with Enterprise Risk Management and Procurement to review and amend agreement verbiage to ensure rental agreements meet legal and liability standards. Ensure proper billing to clients is accurate and assist in the collection of past due invoices. MARKETING & SALES Assist with developing effective marketing strategies including re-branding and web presence to maximize revenue for the university. Assist with developing program proposals with revenue and cost analysis to plan revenue and business. Assist with developing a campus-wide training for event planning on campus. Assist with negotiating vendor partner rates for event services and equipment. LEADING & TRAINING Lead and coordinate student assistants, which includes, hire, train and feedback of the student workforce. Ensure training is compatible with policies and procedures set forth by SF State, Administration & Finance, and Student Affairs. Assist with training, evaluation and scheduling of student support. Support student staff payroll. Provide training to staff and community partners who use the Event Management System database. INVENTORY CONTROL Coordinate with the Facilities Services on the general maintenance and upkeep of facilities, audio visual equipment, and furniture inventories. Ensure that appropriate rates for furniture, equipment, and all chargeable services are maintained in Event Management System database. Other duties as assigned. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Preferred Qualifications Four years’ experience in conference and event services, including logistics and execution. Four years’ experience leading staff. Overseeing customer service experience in a hospitality-related environment. Demonstrated ability to train and mentor staff. Ability to troubleshoot complex and varied client related problems in a fast paced environment. Thorough knowledge of Microsoft Office. Experience with EMS (Event Management System) or other event management software. Basic understanding of AV equipment in relation to event services. Demonstrated experience working with diverse populations. Experience working with a diverse community. Environmental/Physical/Special The incumbent will work in a shared environment within the residential housing community on the main SF State campus. S/he will be required to lift and carry equipment, tables, chairs, etc., for conference check-in and check-out, event set-ups, and other campus needs. Regular attendance and work week that sometimes needs to be flexible are required. This position may be required to work nights and/or weekends. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

University Registrar and Director (Administrator II), Registrars Office (532183)

California State University, San Bernardino (CSUSB) 5500 University Parkway, San Bernardino, CA 92407, USA

Description: Job Summary: Reporting directly to the Associate Vice President of Enrollment Management, the University Registrar and Director, Office of the Registrar is responsible for the appropriate management of student records including, but not limited to, course registration procedures, policies related to transfer coursework articulation, graduation processing and the distribution of transcripts and diplomas. The position oversees and manage the work of the records, registration, articulation, and graduation teams within the Office of the Registrar and supports the institution on committees related to their work and responsibilities. Major duties and responsibilities: LEADERSHIP/MANAGEMENT: Manage a customer-service focused program that provides timely, accurate, and comprehensive services to students, alumni, faculty, and staff. Responsible for determining the organizational structure and achieving established goals within the relations, including but not limited to, associate registrar (MPP), a registration lead, a records lead, a degree planner lead, a degree audit lead and an articulation lead, and student assistants. Mentor staff and student assistants, providing growth and development opportunities. Act as mediator when conflict arise. Monitor performance of both direct and indirect reports, prepare job performance reports for direct reports while engaging in ongoing discussion on goals and issues and assess the job performance of indirect reports through consultation with unit managers/supervisors. Create and ensure a supportive work environment that enables staff to perform their duties effectively and efficiently. Assure that policies and directions are interpreted, communicated, and implemented into daily activities within the unit. Manage unit processes to assure compatibility with program objectives, including retention of students. Approve purchases for department (Category 2).Responsible for including but not limited to Registration, Records maintenance, California State University (CSU) Systemwide reporting (enrollment, student success, etc.), Degree Audit / PAWS report, Degree Planner/ myCAP, Articulation and transfer credit (domestic and international), Graduation and awarding degrees. MANAGEMENT OF EXTERNAL ACTIVITIES Serve as the University’s lead person on all matters related to the work of the Office of the Registrar. Work effectively with the Associate Vice President for Enrollment Management, the Enrollment Management Leadership Team, the Office of Academic Programs, Division of Academic Affairs and Division of Information Technology Services to develop and implement best-practice strategies for student registration, records, evaluations, and graduation. Monitor the state, regional, and national environments, apprising senior management of potential changes and shifts that may impact the University. Work closely with the campus community for the purpose of building effective relationships and communicating the strategies and actions of the Office of the Registrar. Serve on advisory committees external to the University, service and advisory committees internal to the University, and maintain professional affiliations. Attend federal, state, and professional Registrar information and training conferences. DATA CUSTODIAN AND RECORDS RETENTION: University Registrar is classified as the Data Owner for student information, responsible for authorizing access to student information, actively participating as a member of the CSU Common Management System (CMS) Reauthorization team, ensuring documentation of access to Level 1 and Level 2 data, completing information security and awareness training, and authorizing and reviewing vendor contracts and data extracts. Communicate Records Retention Schedule Series. Ensure compliance with records retention policy and schedules. Sensitive Data Inventory Responsibilities include ensuring the completion of the Annual Sensitive Data Inventory in conjunction with the Information Security Officer, developing a list of systems and their locations where Level 1 data resides, compiling a list of users with Level 1 data access, and establishing a schedule for the destruction or safeguarding of Level 1 data. STRATEGIC PLANNING: Prepare, execute, and evaluate goals and objectives for the Office of the Registrar, consistent with the overall goals of Enrollment Management (EMS), the Division of Academic Affairs, and the strategic priorities of the University. Implement technology projects to enhance efficiency and delivery of service, and to accommodate changes in local and CSU systemwide policies. Participate in the development of local campus and CSU systemwide projects. Engage campus partners in disseminating information regarding new policies/regulations and how they may affect current business processes. Manage an annual operating budget, implementing priorities within the allocated budget. Continuous review of office priorities and staffing needs to better position resources. STUDENT INFORMATION SYSTEM LEADERSHIP AND TECHNOLOGY: Serve as functional lead for PeopleSoft student information system, including new releases, upgrades, and fixes. Responsibility include but not limited to Campus Community, Student and Faculty Self-Service, Student Records, CSU Systemwide Reporting. Provide leadership for additional technology functions including but not limited to PeopleSoft table maintenance, new tech implementation for student success, collaboration with all other modules (student and HR) along with technical staff to support the maintenance and integration points of the enterprise system. Provide campus user training and support to faculty advisors, students, and staff. Maintain imaging system for all student records data. Manage Office of the Registrar websites and university Portal to ensure timely and critical information is communicated to students, faculty, and staff. Plan Disaster recovery. POLICY/PROCEDURE DEVELOPMENT AND IMPLEMENTATION: Serve as the primary campus officer responsible for implementation of the Family Educational Rights and Privacy Act (FERPA) to maintain the privacy and security of student academic record data. Provide recommendations to campus partners on projects that may impact policy or procedures. Review, interpret, and respond to federal, state, and CSU systemwide statutes and regulations and how they may affect current operations. Oversee development of policies, procedures, and guidelines based on reading and interpreting rules, regulations, and audit findings. Maintain and disseminate current and comprehensive knowledge of federal, state, CSU system, and campus policies and regulations, including Title 5 of the California Administrative Code. Coordinate, design, and negotiate operations and policies with other university constituencies, CSU Chancellor’s Office, and federal, state, and local government agencies. Adjudicate problems arising from enrollment, registration, and other records issues. The incumbent will be asked to perform other job-related duties as assigned by the Associate Vice President, Enrollment Management as related to the responsibilities of the University Registrar / Director, Office of the Registrar. Minimum Qualifications: Required Education and Experience Bachelor's Degree. Five to Eight (5-8) years of progressively responsible administrative and/or supervisory experience. Required Qualifications Ability to analyze problems and apply good judgment in proposing or implementing solutions. Ability to understand and be committed to diversity and the mission of the University. Ability to prioritize and work with minimal supervision. Ability to understand and abide with the Family Education Rights and Privacy Act (FERPA) and the confidentiality of records. Preferred Qualifications Supervisory experience in admissions, records, and/or registration operations in an institution of higher education. Bachelor's degree in business, social science, psychology, education or related field, or equivalent combination of education and experience to provide the required knowledge, skills and abilities to perform the duties of the position. A minimum of 5 years of transferable experience providing oversight for registrar functions, including planning, supervision, evaluation and budget responsibilities, along with 5 years of progressively responsible and applicable management and/or supervisory experience. Intermediate to advanced proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel). Knowledge of Qualtrics, OnBase, AdobeSign, Google Apps and experience with PeopleSoft strongly preferred. Strong management, interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines. Demonstrated collaborative management style, and strong service orientation. Ability to promote and maintain good working relationships with campus faculty and staff, other CSU campuses and other institutions. Have a history of punctuality and positive performance evaluations. Comprehensive knowledge of and expertise with Registrar related functions and processes, including the effective use of technology. Strong management, interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines. Thorough knowledge of CSU Registrar Practices and Policies. Special Conditions: The duties of this position may include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate may be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Compensation and Benefits: Anticipated Hiring Range: $9167 - $9583 per month Classification Salary Range: $4583 - $14,713 per month The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-Will Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. First considerations will be given to candidates who apply by Monday, October 2 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at Nora.Fernandez@csusb.edu Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Closing Date/Time: Open until filled

Aug 23, 2023

Full Time

Description: Job Summary: Reporting directly to the Associate Vice President of Enrollment Management, the University Registrar and Director, Office of the Registrar is responsible for the appropriate management of student records including, but not limited to, course registration procedures, policies related to transfer coursework articulation, graduation processing and the distribution of transcripts and diplomas. The position oversees and manage the work of the records, registration, articulation, and graduation teams within the Office of the Registrar and supports the institution on committees related to their work and responsibilities. Major duties and responsibilities: LEADERSHIP/MANAGEMENT: Manage a customer-service focused program that provides timely, accurate, and comprehensive services to students, alumni, faculty, and staff. Responsible for determining the organizational structure and achieving established goals within the relations, including but not limited to, associate registrar (MPP), a registration lead, a records lead, a degree planner lead, a degree audit lead and an articulation lead, and student assistants. Mentor staff and student assistants, providing growth and development opportunities. Act as mediator when conflict arise. Monitor performance of both direct and indirect reports, prepare job performance reports for direct reports while engaging in ongoing discussion on goals and issues and assess the job performance of indirect reports through consultation with unit managers/supervisors. Create and ensure a supportive work environment that enables staff to perform their duties effectively and efficiently. Assure that policies and directions are interpreted, communicated, and implemented into daily activities within the unit. Manage unit processes to assure compatibility with program objectives, including retention of students. Approve purchases for department (Category 2).Responsible for including but not limited to Registration, Records maintenance, California State University (CSU) Systemwide reporting (enrollment, student success, etc.), Degree Audit / PAWS report, Degree Planner/ myCAP, Articulation and transfer credit (domestic and international), Graduation and awarding degrees. MANAGEMENT OF EXTERNAL ACTIVITIES Serve as the University’s lead person on all matters related to the work of the Office of the Registrar. Work effectively with the Associate Vice President for Enrollment Management, the Enrollment Management Leadership Team, the Office of Academic Programs, Division of Academic Affairs and Division of Information Technology Services to develop and implement best-practice strategies for student registration, records, evaluations, and graduation. Monitor the state, regional, and national environments, apprising senior management of potential changes and shifts that may impact the University. Work closely with the campus community for the purpose of building effective relationships and communicating the strategies and actions of the Office of the Registrar. Serve on advisory committees external to the University, service and advisory committees internal to the University, and maintain professional affiliations. Attend federal, state, and professional Registrar information and training conferences. DATA CUSTODIAN AND RECORDS RETENTION: University Registrar is classified as the Data Owner for student information, responsible for authorizing access to student information, actively participating as a member of the CSU Common Management System (CMS) Reauthorization team, ensuring documentation of access to Level 1 and Level 2 data, completing information security and awareness training, and authorizing and reviewing vendor contracts and data extracts. Communicate Records Retention Schedule Series. Ensure compliance with records retention policy and schedules. Sensitive Data Inventory Responsibilities include ensuring the completion of the Annual Sensitive Data Inventory in conjunction with the Information Security Officer, developing a list of systems and their locations where Level 1 data resides, compiling a list of users with Level 1 data access, and establishing a schedule for the destruction or safeguarding of Level 1 data. STRATEGIC PLANNING: Prepare, execute, and evaluate goals and objectives for the Office of the Registrar, consistent with the overall goals of Enrollment Management (EMS), the Division of Academic Affairs, and the strategic priorities of the University. Implement technology projects to enhance efficiency and delivery of service, and to accommodate changes in local and CSU systemwide policies. Participate in the development of local campus and CSU systemwide projects. Engage campus partners in disseminating information regarding new policies/regulations and how they may affect current business processes. Manage an annual operating budget, implementing priorities within the allocated budget. Continuous review of office priorities and staffing needs to better position resources. STUDENT INFORMATION SYSTEM LEADERSHIP AND TECHNOLOGY: Serve as functional lead for PeopleSoft student information system, including new releases, upgrades, and fixes. Responsibility include but not limited to Campus Community, Student and Faculty Self-Service, Student Records, CSU Systemwide Reporting. Provide leadership for additional technology functions including but not limited to PeopleSoft table maintenance, new tech implementation for student success, collaboration with all other modules (student and HR) along with technical staff to support the maintenance and integration points of the enterprise system. Provide campus user training and support to faculty advisors, students, and staff. Maintain imaging system for all student records data. Manage Office of the Registrar websites and university Portal to ensure timely and critical information is communicated to students, faculty, and staff. Plan Disaster recovery. POLICY/PROCEDURE DEVELOPMENT AND IMPLEMENTATION: Serve as the primary campus officer responsible for implementation of the Family Educational Rights and Privacy Act (FERPA) to maintain the privacy and security of student academic record data. Provide recommendations to campus partners on projects that may impact policy or procedures. Review, interpret, and respond to federal, state, and CSU systemwide statutes and regulations and how they may affect current operations. Oversee development of policies, procedures, and guidelines based on reading and interpreting rules, regulations, and audit findings. Maintain and disseminate current and comprehensive knowledge of federal, state, CSU system, and campus policies and regulations, including Title 5 of the California Administrative Code. Coordinate, design, and negotiate operations and policies with other university constituencies, CSU Chancellor’s Office, and federal, state, and local government agencies. Adjudicate problems arising from enrollment, registration, and other records issues. The incumbent will be asked to perform other job-related duties as assigned by the Associate Vice President, Enrollment Management as related to the responsibilities of the University Registrar / Director, Office of the Registrar. Minimum Qualifications: Required Education and Experience Bachelor's Degree. Five to Eight (5-8) years of progressively responsible administrative and/or supervisory experience. Required Qualifications Ability to analyze problems and apply good judgment in proposing or implementing solutions. Ability to understand and be committed to diversity and the mission of the University. Ability to prioritize and work with minimal supervision. Ability to understand and abide with the Family Education Rights and Privacy Act (FERPA) and the confidentiality of records. Preferred Qualifications Supervisory experience in admissions, records, and/or registration operations in an institution of higher education. Bachelor's degree in business, social science, psychology, education or related field, or equivalent combination of education and experience to provide the required knowledge, skills and abilities to perform the duties of the position. A minimum of 5 years of transferable experience providing oversight for registrar functions, including planning, supervision, evaluation and budget responsibilities, along with 5 years of progressively responsible and applicable management and/or supervisory experience. Intermediate to advanced proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel). Knowledge of Qualtrics, OnBase, AdobeSign, Google Apps and experience with PeopleSoft strongly preferred. Strong management, interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines. Demonstrated collaborative management style, and strong service orientation. Ability to promote and maintain good working relationships with campus faculty and staff, other CSU campuses and other institutions. Have a history of punctuality and positive performance evaluations. Comprehensive knowledge of and expertise with Registrar related functions and processes, including the effective use of technology. Strong management, interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines. Thorough knowledge of CSU Registrar Practices and Policies. Special Conditions: The duties of this position may include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate may be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Compensation and Benefits: Anticipated Hiring Range: $9167 - $9583 per month Classification Salary Range: $4583 - $14,713 per month The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-Will Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. First considerations will be given to candidates who apply by Monday, October 2 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at Nora.Fernandez@csusb.edu Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Closing Date/Time: Open until filled

Senior Director, Parking and Transportation (Administrator II) (534071)

Cal State University (CSU) Fullerton 800 N State College Blvd, Fullerton, CA 92831, USA

Description: Job Title Senior Director, Parking and Transportation Classification Administrator II AutoReqId 534071 Department Parking and Transportation Sub-Division Vice President Administration and Finance Salary Range Classification Range $4,583 - $14,713 per month (Hiring range depending on qualifications, not anticipated to exceed $9,200 - $12,500 per month) Appointment Type At Will Time Base Full-Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Parking and Transportation Services provides access to the campus through alternative commute options and parking programs that mitigate traffic congestion and improve air quality through the reduction of mobile source emissions. We are seeking an exceptional individual to join our team as the Senior Director, Parking and Transportation. The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Senior Director of Parking and Transportation Services is responsible for the administration, leadership, and financial stewardship of the University’s Parking and Transportation department in compliance with education code 89700, 89701 and 42201, SCAQMD Rule 2202, and the California Vehicle Code. Responsible for the development and implementation of programs to optimize the University’s parking and transportation programs and facilities, the Senior Director is the primary interface with campus constituents and the Alternative Transportation Committee. Oversees change management within the organization and prepares long-term plans to support the University’s Strategic Plan. Oversees the development of the University’s Transportation Demand Management Plan. Leads department personnel to promote and mentor an inclusive work environment; incorporate efforts to ensure equitable processes and practices within department operations. Manage and direct resources and programs to provide an optimal level of service as a self-support enterprise operation. Other duties as assigned. Essential Qualifications A Bachelor’s Degree or equivalent from an accredited four-year college/university, or any combination of education and experience that provides the required skills and ability. Ten or more years of direct management experience, leading and developing teams. Management experience overseeing a large parking operation and experience developing transportation demand management strategies is required. Ability to manage projects, develop processes, and direct workflow. Excellent verbal and written communication is essential. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Management experience in Parking and Transportation at an institute of Higher Education. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Closing Date/Time: December 7, 2023

Nov 24, 2023

Full Time

Description: Job Title Senior Director, Parking and Transportation Classification Administrator II AutoReqId 534071 Department Parking and Transportation Sub-Division Vice President Administration and Finance Salary Range Classification Range $4,583 - $14,713 per month (Hiring range depending on qualifications, not anticipated to exceed $9,200 - $12,500 per month) Appointment Type At Will Time Base Full-Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Parking and Transportation Services provides access to the campus through alternative commute options and parking programs that mitigate traffic congestion and improve air quality through the reduction of mobile source emissions. We are seeking an exceptional individual to join our team as the Senior Director, Parking and Transportation. The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Senior Director of Parking and Transportation Services is responsible for the administration, leadership, and financial stewardship of the University’s Parking and Transportation department in compliance with education code 89700, 89701 and 42201, SCAQMD Rule 2202, and the California Vehicle Code. Responsible for the development and implementation of programs to optimize the University’s parking and transportation programs and facilities, the Senior Director is the primary interface with campus constituents and the Alternative Transportation Committee. Oversees change management within the organization and prepares long-term plans to support the University’s Strategic Plan. Oversees the development of the University’s Transportation Demand Management Plan. Leads department personnel to promote and mentor an inclusive work environment; incorporate efforts to ensure equitable processes and practices within department operations. Manage and direct resources and programs to provide an optimal level of service as a self-support enterprise operation. Other duties as assigned. Essential Qualifications A Bachelor’s Degree or equivalent from an accredited four-year college/university, or any combination of education and experience that provides the required skills and ability. Ten or more years of direct management experience, leading and developing teams. Management experience overseeing a large parking operation and experience developing transportation demand management strategies is required. Ability to manage projects, develop processes, and direct workflow. Excellent verbal and written communication is essential. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Management experience in Parking and Transportation at an institute of Higher Education. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Closing Date/Time: December 7, 2023

Library Systems Coordinator (533454)

California State Polytechnic University Pomona 3801 West Temple Avenue, Pomona, CA 91768, USA

Description: Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : California State University Employees Union - Unit 9 Job Classification : Library Services Specialist IV Anticipated Hiring Amount: $3,998- $5,430 per month Work Hours : Monday - Friday 8:00am-5:00pm THE DEPARTMENT The Library Technology Services (LTS) unit is the core of the University Library technological infrastructure and exists to support and enhance key systems used by library employees, campus faculty, and students. Some elements of LTS include adapting library technologies to the ever-changing academic library environment, developing tools and systems that are user-centered and ensure student success, empowering the department staff in the realm of professional growth, leading the University Library's technological growth, and maintaining flexible and appropriate technologies, data and workflows. Within these arenas, LTS is in charge of maintenance of the Library Services Platform (LSP), Cal Poly Pomona's institutional repository (IR), the University Library web site, the digital signage and room reservation systems, as well as acting as the bridge between the library and campus IT. DUTIES AND RESPONSIBILITIES System Implementation, Operation, and Administration Serve as a General System Administrator for Both ExLibris Alma and Primo VE. Collaborate with LTS and other library departments to prioritize needs and implement solutions that optimize use of Alma and Primo VE. Consult with LTS and other library departments to help ensure development projects transition successfully to the library’s enterprise systems production environment. Liaise with LTS, other library departments, and vendors on user authentication and access issues, campus and library network issues, systems security, and software and hardware issues. Develop system maintenance processes and helps plan the implementation of system upgrades Train LTS and other library personnel in Library applications and systems. Collaborate and consults with library departments to implement and support the ongoing storage and preservation of digital objects in both local and cloud-based solutions as needed. Consult on library computer hardware and peripheral device purchase decisions as assigned. Assist with internal hardware inventory as needed (both library purchases and University IT). Discovery and Analytics Act as Discovery Administrator of and configure frontend design and usability for ExLibris Primo VE interface Make necessary changes to interface based on evidence gathered from usability and user experience testing, as well as library search best practices. Integrate addons such as Ex Libris Cloud Apps and third-party tools for both proprietary and open-source entities Work with stockholders to provide timely upgrades to software, advance notification to users of new systems developments. Works with vendor to help coordinate system changes. Miscellaneous Duties Participate in department activities as needed, such as workshops, meetings, committees and/or cross training; pursues professional development opportunities to keep abreast of emerging new technologies and resources relative to library systems; recommend implementation of innovative ideas aimed to improve departmental procedures Participate in Library strategic planning and continually work towards enhancing student success through the effectiveness of library systems. QUALIFICATIONS These qualifications for entry to Position Skill Level I normally would be obtained through the completion of a high school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education. Comprehensive and in-depth knowledge of library operations in assigned library unit(s) or department and its relation to overall library operations. Comprehensive and in-depth knowledge of assigned unit's or department's principles, policies, practices and procedures and their relationship to overall library functions and other units, and the ability to apply this expertise and judgment to address unique problems. Thorough knowledge of library collection itself, its organization, and classification schemes. Comprehensive knowledge of external on-line databases, systems and resources and trends pertaining to assigned functional area, including expertise in searching strategies. Comprehensive knowledge of institution's and library's policies and practices associated with ethical use of and access to library and on-line resources, as well as general knowledge of library bill of rights and code of ethics. Comprehensive knowledge of national standards and resources pertaining to library operations, including the ability to source and interpret information from such resources. Comprehensive knowledge of national and institutional standards pertaining to copyright and intellectual property protection and the ability to apply this knowledge to ensure full compliance with legal requirements. Expertise in most aspects of the library's automated and on-line catalog systems, including database maintenance functions. Ability to participate in long range planning through the collection, organization, analysis, and interpretation of data and information. In-depth and comprehensive knowledge of library accounting and budget policies and procedures, including the ability to collect, organize and analyze data to support planning and budgeting. Comprehensive knowledge of all aspects of lead work direction and campus human resource and payroll policies and procedures. Preferred Qualifications Thorough knowledge of and ability to apply: Ex Libris' Alma management system and Primo VE discovery tool, including ability to develop normalization rules and processes for automated and global edits within Alma and import profiles to import records into Alma. Working knowledge of Python or similar scripting language. Working knowledge of HTML, CSS, JavaScript, and/or Angular JS. Strong oral and written communication skills. Excellent interpersonal skills and ability to interact with colleagues within the library as well as outside, e.g. campus partners, Chancellor's Office, and ULMS CSU partners. Demonstrated ability to work independently as well as in collaboration and to meet planned goals. Demonstrated ability to think creatively and apply initiative to follow through on innovative ideas. Demonstrated ability to multi-task and work successfully in a highly productive and collaborative environment. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster. CSU Classification Salary Range This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $3,998 and maximum $7,376 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices. EEO Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement. Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Closing Date/Time: January 1, 2024

Nov 01, 2023

Full Time

Description: Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : California State University Employees Union - Unit 9 Job Classification : Library Services Specialist IV Anticipated Hiring Amount: $3,998- $5,430 per month Work Hours : Monday - Friday 8:00am-5:00pm THE DEPARTMENT The Library Technology Services (LTS) unit is the core of the University Library technological infrastructure and exists to support and enhance key systems used by library employees, campus faculty, and students. Some elements of LTS include adapting library technologies to the ever-changing academic library environment, developing tools and systems that are user-centered and ensure student success, empowering the department staff in the realm of professional growth, leading the University Library's technological growth, and maintaining flexible and appropriate technologies, data and workflows. Within these arenas, LTS is in charge of maintenance of the Library Services Platform (LSP), Cal Poly Pomona's institutional repository (IR), the University Library web site, the digital signage and room reservation systems, as well as acting as the bridge between the library and campus IT. DUTIES AND RESPONSIBILITIES System Implementation, Operation, and Administration Serve as a General System Administrator for Both ExLibris Alma and Primo VE. Collaborate with LTS and other library departments to prioritize needs and implement solutions that optimize use of Alma and Primo VE. Consult with LTS and other library departments to help ensure development projects transition successfully to the library’s enterprise systems production environment. Liaise with LTS, other library departments, and vendors on user authentication and access issues, campus and library network issues, systems security, and software and hardware issues. Develop system maintenance processes and helps plan the implementation of system upgrades Train LTS and other library personnel in Library applications and systems. Collaborate and consults with library departments to implement and support the ongoing storage and preservation of digital objects in both local and cloud-based solutions as needed. Consult on library computer hardware and peripheral device purchase decisions as assigned. Assist with internal hardware inventory as needed (both library purchases and University IT). Discovery and Analytics Act as Discovery Administrator of and configure frontend design and usability for ExLibris Primo VE interface Make necessary changes to interface based on evidence gathered from usability and user experience testing, as well as library search best practices. Integrate addons such as Ex Libris Cloud Apps and third-party tools for both proprietary and open-source entities Work with stockholders to provide timely upgrades to software, advance notification to users of new systems developments. Works with vendor to help coordinate system changes. Miscellaneous Duties Participate in department activities as needed, such as workshops, meetings, committees and/or cross training; pursues professional development opportunities to keep abreast of emerging new technologies and resources relative to library systems; recommend implementation of innovative ideas aimed to improve departmental procedures Participate in Library strategic planning and continually work towards enhancing student success through the effectiveness of library systems. QUALIFICATIONS These qualifications for entry to Position Skill Level I normally would be obtained through the completion of a high school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education. Comprehensive and in-depth knowledge of library operations in assigned library unit(s) or department and its relation to overall library operations. Comprehensive and in-depth knowledge of assigned unit's or department's principles, policies, practices and procedures and their relationship to overall library functions and other units, and the ability to apply this expertise and judgment to address unique problems. Thorough knowledge of library collection itself, its organization, and classification schemes. Comprehensive knowledge of external on-line databases, systems and resources and trends pertaining to assigned functional area, including expertise in searching strategies. Comprehensive knowledge of institution's and library's policies and practices associated with ethical use of and access to library and on-line resources, as well as general knowledge of library bill of rights and code of ethics. Comprehensive knowledge of national standards and resources pertaining to library operations, including the ability to source and interpret information from such resources. Comprehensive knowledge of national and institutional standards pertaining to copyright and intellectual property protection and the ability to apply this knowledge to ensure full compliance with legal requirements. Expertise in most aspects of the library's automated and on-line catalog systems, including database maintenance functions. Ability to participate in long range planning through the collection, organization, analysis, and interpretation of data and information. In-depth and comprehensive knowledge of library accounting and budget policies and procedures, including the ability to collect, organize and analyze data to support planning and budgeting. Comprehensive knowledge of all aspects of lead work direction and campus human resource and payroll policies and procedures. Preferred Qualifications Thorough knowledge of and ability to apply: Ex Libris' Alma management system and Primo VE discovery tool, including ability to develop normalization rules and processes for automated and global edits within Alma and import profiles to import records into Alma. Working knowledge of Python or similar scripting language. Working knowledge of HTML, CSS, JavaScript, and/or Angular JS. Strong oral and written communication skills. Excellent interpersonal skills and ability to interact with colleagues within the library as well as outside, e.g. campus partners, Chancellor's Office, and ULMS CSU partners. Demonstrated ability to work independently as well as in collaboration and to meet planned goals. Demonstrated ability to think creatively and apply initiative to follow through on innovative ideas. Demonstrated ability to multi-task and work successfully in a highly productive and collaborative environment. Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/. Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/. Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information, go to https://www.cpp.edu/eoda-hr/departments/hrpar/coi.shtml. Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf. Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster. CSU Classification Salary Range This position is part of the CSUEU bargaining unit, the CSU Classification Standards for this position are located on the following site, https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx . The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx . The classification salary range for this position according to the respective skill level is minimum $3,998 and maximum $7,376 per month. Please refer back to the anticipated hiring range for the appropriate salary rate for this particular position. Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices. EEO Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement. Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page. Closing Date/Time: January 1, 2024

Network Systems Administrator (526082)

California Polytechnic State University 1 Grand Avenue, San Luis Obispo, CA 93407, USA

Description: Job Summary Under general supervision, this position supports the ITS-Infrastructure & Platform Services group and their interface with other campus systems and services; provides network infrastructure and associated systems analysis, modification, maintenance, installation, and design; interfaces with internal ITS staff and the user community on the use of these systems and infrastructure. Designs and supports enterprise-level routers, switches, firewalls, access points, wireless controllers, and other related infrastructure and systems. This position also maintains and supports assigned systems and services to ensure system availability, integrity, and reliability. This position is 100% remote for candidates willing to relocate to or residing in California. This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Knowledge of and expertise in supporting enterprise level network infrastructure and associated services such as DNS, Firewalls, Application Load Balancers, Wi-Fi and/or VoIP. Thorough working knowledge of current network routing protocols for data systems such as OSPF, BGP and EIGRP. Knowledge of and demonstrated experience configuring network infrastructure in hybrid cloud environments, such as AWS and VMware. Knowledge of and experience with automation tools/languages (e.g. Python, Powershell, Cloudformation, Terraform). Demonstrated ability with installing and using network configuration management and monitoring tools in a large-scale enterprise DevOps environment (e.g. Cisco Prime, ALE OmniVista, Puppet, Jenkins, Solarwinds). Education and Experience Bachelor’s degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis. Salary and Benefits Anticipated Hiring Range: $95,000 - $105,000 per year Classification Range: $56,136 - $138,564 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled

Sep 15, 2023

Full Time Remote-eligible

Description: Job Summary Under general supervision, this position supports the ITS-Infrastructure & Platform Services group and their interface with other campus systems and services; provides network infrastructure and associated systems analysis, modification, maintenance, installation, and design; interfaces with internal ITS staff and the user community on the use of these systems and infrastructure. Designs and supports enterprise-level routers, switches, firewalls, access points, wireless controllers, and other related infrastructure and systems. This position also maintains and supports assigned systems and services to ensure system availability, integrity, and reliability. This position is 100% remote for candidates willing to relocate to or residing in California. This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Knowledge of and expertise in supporting enterprise level network infrastructure and associated services such as DNS, Firewalls, Application Load Balancers, Wi-Fi and/or VoIP. Thorough working knowledge of current network routing protocols for data systems such as OSPF, BGP and EIGRP. Knowledge of and demonstrated experience configuring network infrastructure in hybrid cloud environments, such as AWS and VMware. Knowledge of and experience with automation tools/languages (e.g. Python, Powershell, Cloudformation, Terraform). Demonstrated ability with installing and using network configuration management and monitoring tools in a large-scale enterprise DevOps environment (e.g. Cisco Prime, ALE OmniVista, Puppet, Jenkins, Solarwinds). Education and Experience Bachelor’s degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis. Salary and Benefits Anticipated Hiring Range: $95,000 - $105,000 per year Classification Range: $56,136 - $138,564 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled

Director of Network and Telecommunication Services (Administrator III) - Information Technology Services - Network and Telecom S (526159)

Cal State University (CSU) San Francisco 1600 Holloway Avenue, San Francisco, CA 94132, USA

Description: Working Title Director of Network and Telecommunication Services Administrator Level This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President & CIO of Information Technology Services. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network and Telecom Services Appointment Type At-Will Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $12,500.00 - $13,500.00 Per Month ($150,000.00 - $162,000.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the AVP and CIO and in coordination with other directors within Information Technology Services (ITS) department, the Director of Network & Telecommunication Services is responsible for all aspects related to campus data network & telecommunications infrastructure. This includes responsibilities for wired, wireless, unified communications, network security, remote access, datacenter, video, and cabling plant campus infrastructures and services. The incumbent is responsible for strategic planning, architecture, design, implementation, and operations of these services campus wide. Position Information Operational Functions Manage network, telecommunication, student assistants, and reporting vendors’ staff Coordinate day-to-day support provided by network, telecommunications, and field services teams to campus end users, key constituents, and upper management to ensure highest level of customer service Approve and communicate service maintenance and project work scheduled by teams to campus key constituents within change management framework Provide infrastructure consulting expertise and support campus-wide expansion and remodeling projects Ensure reliability, security, availability, currency, and optimal performance of services Lead and/or participate in campus/off-campus infrastructure working groups to determine design and functional requirements of network, telecommunication, datacenter, and cabling plant infrastructure services Lead and manage alignment of network, telecommunication, datacenter, and cabling plant infrastructure services with campus’ mission, vision, and CSU’s best practices Serve as level 5 escalation for network, telecommunication, datacenter, and cabling plant infrastructure services technical issues Assist campus departments with technical requirements formulations and offer an optimal solution Manage relationships with current and new vendors and assist Business Services team with annual services renewals Manage teams’ project workflow and assist/lead vendor SOW and RFP endeavors Represent ITS in communication with campus constituencies, other CSU universities, service providers, and technology organizations Compile regular updates for upper management covering project status, service issues, staff issues, and upcoming changes in realm of supported services Oversee development of services documentation by network, telecommunication, and field services support teams Perform other duties or special projected as assigned. Strategic functions Develop and provide leadership in the implementation of the infrastructure services related strategic initiatives, including network, network security, telecommunications, field technical support, Data Center, and remote access Identify process improvement opportunities and develop subsequent plans of action to resolve gaps with minimal management intervention Develop and document procedures to ensure compliance with applicable laws, regulations, and CSU policies governing assigned infrastructure and infrastructure security elements with regards to information privacy protection Survey campus IT faculty, staff, and students regarding requirements for data/voice/video/datacenter networking, network security and remote access services Provide strategic guidance on technology projects related to the realm of functional responsibilities Develop/recommend best practices, standards, and procedures to ensure alignment with organizational guidelines Engage with technology vendors and service providers to ensure the best technology and services are recommended and implemented Provide guidance for technology and equipment purchases, maintenance contracts, supplies and staff training Recommend modifications, decommissioning, and upgrades to elements within assigned infrastructure Keep current on technology trends and industry-specific advances and incorporate changes into campus infrastructure strategic planning as required Participate and lead CSU-wide committees focused on the areas of responsibilities Ensure adequate business continuity and disaster recovery plan is in place for assigned infrastructure elements Attend and/or present in conferences and seminars related to infrastructure within realm of responsibilities Analyze legislations and other internal/external policies and regulations affecting campus services and recommend changes in current policies and practices Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related technical field Minimum ten years of data/voice/video networking, and cabling infrastructure, with progressive increase in responsibilities Minimum five years of experience in managing an enterprise-wide network / telecommunications / cabling plant infrastructure Strong knowledge of datacenter physical and/or virtual networking and network security infrastructure; and experience with planning and implementation of large-scale critical services projects Strong project and service management skills with demonstrated success in leading complex IT services and innovations proposals Extremely organized, very detail-oriented, careful, and thoughtful, with excellent analytical and problem-solving skills Ability to work well in a team environment, and delegate work assignments to staff Expert knowledge of data/voice/video network technologies required to support 10,000+ end users Ability to interpret and apply broad regulatory standards and technical specifications to complex projects Experience with supervising staff in the data/voice/video communications area, and handling personnel issues Ability to translate user-defined requirements into data and telecommunication specifications and features Ability to monitor and manage vendor/contractor relationships to ensure responsiveness and quality Excellent verbal and written communication skills Strong team building, staff development, and leadership skills Desired Advanced degree in Computer Science, Engineering, Telecommunications, Business Administration, or related technical field is highly desirable Information Technology Infrastructure Library (ITIL) certification is desirable Certifications such as Project Management Professional (PMP) is a plus Other industry certifications such as in Information Security or Cloud Technologies is a plus May need to work weekend and/or night hours during critical IT projects and may be called after work hours to respond to critical services outage related issues. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Sep 15, 2023

Full Time

Description: Working Title Director of Network and Telecommunication Services Administrator Level This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President & CIO of Information Technology Services. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network and Telecom Services Appointment Type At-Will Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $12,500.00 - $13,500.00 Per Month ($150,000.00 - $162,000.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the AVP and CIO and in coordination with other directors within Information Technology Services (ITS) department, the Director of Network & Telecommunication Services is responsible for all aspects related to campus data network & telecommunications infrastructure. This includes responsibilities for wired, wireless, unified communications, network security, remote access, datacenter, video, and cabling plant campus infrastructures and services. The incumbent is responsible for strategic planning, architecture, design, implementation, and operations of these services campus wide. Position Information Operational Functions Manage network, telecommunication, student assistants, and reporting vendors’ staff Coordinate day-to-day support provided by network, telecommunications, and field services teams to campus end users, key constituents, and upper management to ensure highest level of customer service Approve and communicate service maintenance and project work scheduled by teams to campus key constituents within change management framework Provide infrastructure consulting expertise and support campus-wide expansion and remodeling projects Ensure reliability, security, availability, currency, and optimal performance of services Lead and/or participate in campus/off-campus infrastructure working groups to determine design and functional requirements of network, telecommunication, datacenter, and cabling plant infrastructure services Lead and manage alignment of network, telecommunication, datacenter, and cabling plant infrastructure services with campus’ mission, vision, and CSU’s best practices Serve as level 5 escalation for network, telecommunication, datacenter, and cabling plant infrastructure services technical issues Assist campus departments with technical requirements formulations and offer an optimal solution Manage relationships with current and new vendors and assist Business Services team with annual services renewals Manage teams’ project workflow and assist/lead vendor SOW and RFP endeavors Represent ITS in communication with campus constituencies, other CSU universities, service providers, and technology organizations Compile regular updates for upper management covering project status, service issues, staff issues, and upcoming changes in realm of supported services Oversee development of services documentation by network, telecommunication, and field services support teams Perform other duties or special projected as assigned. Strategic functions Develop and provide leadership in the implementation of the infrastructure services related strategic initiatives, including network, network security, telecommunications, field technical support, Data Center, and remote access Identify process improvement opportunities and develop subsequent plans of action to resolve gaps with minimal management intervention Develop and document procedures to ensure compliance with applicable laws, regulations, and CSU policies governing assigned infrastructure and infrastructure security elements with regards to information privacy protection Survey campus IT faculty, staff, and students regarding requirements for data/voice/video/datacenter networking, network security and remote access services Provide strategic guidance on technology projects related to the realm of functional responsibilities Develop/recommend best practices, standards, and procedures to ensure alignment with organizational guidelines Engage with technology vendors and service providers to ensure the best technology and services are recommended and implemented Provide guidance for technology and equipment purchases, maintenance contracts, supplies and staff training Recommend modifications, decommissioning, and upgrades to elements within assigned infrastructure Keep current on technology trends and industry-specific advances and incorporate changes into campus infrastructure strategic planning as required Participate and lead CSU-wide committees focused on the areas of responsibilities Ensure adequate business continuity and disaster recovery plan is in place for assigned infrastructure elements Attend and/or present in conferences and seminars related to infrastructure within realm of responsibilities Analyze legislations and other internal/external policies and regulations affecting campus services and recommend changes in current policies and practices Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related technical field Minimum ten years of data/voice/video networking, and cabling infrastructure, with progressive increase in responsibilities Minimum five years of experience in managing an enterprise-wide network / telecommunications / cabling plant infrastructure Strong knowledge of datacenter physical and/or virtual networking and network security infrastructure; and experience with planning and implementation of large-scale critical services projects Strong project and service management skills with demonstrated success in leading complex IT services and innovations proposals Extremely organized, very detail-oriented, careful, and thoughtful, with excellent analytical and problem-solving skills Ability to work well in a team environment, and delegate work assignments to staff Expert knowledge of data/voice/video network technologies required to support 10,000+ end users Ability to interpret and apply broad regulatory standards and technical specifications to complex projects Experience with supervising staff in the data/voice/video communications area, and handling personnel issues Ability to translate user-defined requirements into data and telecommunication specifications and features Ability to monitor and manage vendor/contractor relationships to ensure responsiveness and quality Excellent verbal and written communication skills Strong team building, staff development, and leadership skills Desired Advanced degree in Computer Science, Engineering, Telecommunications, Business Administration, or related technical field is highly desirable Information Technology Infrastructure Library (ITIL) certification is desirable Certifications such as Project Management Professional (PMP) is a plus Other industry certifications such as in Information Security or Cloud Technologies is a plus May need to work weekend and/or night hours during critical IT projects and may be called after work hours to respond to critical services outage related issues. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Enterprise Resource Planning Administrator (529411)

California Polytechnic State University 1 Grand Avenue, San Luis Obispo, CA 93407, USA

Description: Job Summary This position provides operations support for campus ERP systems and related enterprise applications. Primary activities include operating, maintaining, and troubleshooting ERP applications and related systems, resolving any software, user access, or related problems, managing integrations with other systems, and resolving customer support issues. This position is also responsible for participating in projects to gather user requirements, and to design, configure, test, and implement ERP systems and related applications. This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Demonstrated experience managing and supporting ERP applications (e.g., PeopleSoft, SAP, Workday, OneSolution, Finance Enterprise etc.) Demonstrated experience using relational databases and SQL to store, manipulate, and retrieve data (e.g., MySQL, MSSQL, PostgreSQL, or Aurora) . Working knowledge of software development life cycle (SDLC), continuous improvement, and change management business practices. Thorough working knowledge of testing practices and application debugging and troubleshooting procedures. Demonstrated ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Education and Experience Bachelor’s degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis. Salary and Benefits Anticipated Hiring Range: $90,000 - $105,000 per year Classification Range: $52,464 - $129, 504 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled

Aug 29, 2023

Full Time

Description: Job Summary This position provides operations support for campus ERP systems and related enterprise applications. Primary activities include operating, maintaining, and troubleshooting ERP applications and related systems, resolving any software, user access, or related problems, managing integrations with other systems, and resolving customer support issues. This position is also responsible for participating in projects to gather user requirements, and to design, configure, test, and implement ERP systems and related applications. This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications Demonstrated experience managing and supporting ERP applications (e.g., PeopleSoft, SAP, Workday, OneSolution, Finance Enterprise etc.) Demonstrated experience using relational databases and SQL to store, manipulate, and retrieve data (e.g., MySQL, MSSQL, PostgreSQL, or Aurora) . Working knowledge of software development life cycle (SDLC), continuous improvement, and change management business practices. Thorough working knowledge of testing practices and application debugging and troubleshooting procedures. Demonstrated ability to identify and implement critical maintenance fixes and to isolate and correct malfunctions, including interface problems. Education and Experience Bachelor’s degree and two years of relevant experience. Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis. Salary and Benefits Anticipated Hiring Range: $90,000 - $105,000 per year Classification Range: $52,464 - $129, 504 per year Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu . Diversity Statement At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility. Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. Closing Date/Time: Open until filled

Director, Payroll & Benefits Services (524792)

California State Polytechnic University Pomona 3801 West Temple Avenue, Pomona, CA 91768, USA

Description: Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $100,000 to $149,808 annually (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three References THE DEPARTMENT: Payroll and Benefits Services maintains leave accounting, time and attendance records, counsels, approves and maintains medical and personal leaves of absences and processes all types of pay as well as benefits administration for all categories of CSU employees. Administration of employee benefits programs includes health, dental, vision, retirement, tax-sheltered annuity plans and other programs consistent with federal state and CSU mandates. All data related to these functions is maintained in the State Controller's Office Personnel Information Management System (SCO PIMS}, ACES (CalPERS benefits system) and in the campus HCM PeopleSoft database. DUTIES AND RESPONSIBILITIES: Incumbent is responsible for the hiring, counseling, training, evaluating and scheduling of the staff for Payroll and Benefits and ensures that CSU campus employees are paid in a timely manner, benefits processed and provided high quality customer service; documentation completed by the staff is accurate and prepared and processed in accordance with federal and state laws, CSU and State Controller's Office (SCO) policies and guidelines; HCM PeopleSoft functionality for Workforce Administration, Develop Workforce, Employee Self-Service, Time and Labor, Absence Management, Base Benefits and Benefits Administration performs as expected, test all new functionality, patches and fixes, maintain table setup; employee, employment and benefits records are properly maintained in accordance with prescribed rules regarding confidentiality and retention; proper authorizations are on file for each campus department for faculty, staff, administrators and student assistant certifications and paycheck distribution; Student payroll programs, policies and operations are coordinated with appropriate staff in the Career Center, Financial Aid and Faculty Affairs; procedures established with Student Administration are adhered to in regards to maintaining data that is shared with HCM (HR PeopleSoft). Manages the coordination of the Workers' Compensation program, ensuring that the University is in compliance with interpreting and applying applicable laws and regulations. Medical related leaves, personal leaves, family medical leaves (FML) and Catastrophic Leave Donation program are administered in accordance with federal and state law and CSU guidelines. Manages the administration of all employee benefit programs, including health, dental, vision, retirement, tax-sheltered annuity plans and other programs consistent with federal, state and CSU mandates. Prepares and delivers manager and staff performance reviews. Provides performance feedback as needed. Under oversight of AVP, Human Resource Operations, manages the department budget. Incumbent participates in regular meetings with the Human Resources Operations management team to provide updates, discuss projects, new programs, and staff and budget issues, and to plan, troubleshoot and resolve issues. This position works closely with the managers of Human Resources Operations to coordinate programs and operations to ensure that each other is providing the proper level of support to the other. This position also works closely with Faculty Affairs to ensure both areas are consistent with their interpretation of all academic related rules and procedures. This position provides assistance to Faculty Affairs and Employee and Labor Relations in determining strategies for handling complex and sensitive employee relations matters. This position also works closely with Faculty Affairs, Budget Services and Employment and Organizational Development and Advancement to review salary program guidelines and determine processing timelines and implementation strategies. This position serves as a resource to management regarding State policies and procedures related to employment, salaries, leaves and benefits. Periodically, the incumbent provides assistance to administrative personnel in Foundation Services and Associated Students Inc. (ASI) regarding State policies and procedures related to employment, salaries, fringe benefits/employee business expenses, overtime and leave accounting. The Director, Payroll and Benefits Services meets regularly with the HCM PeopleSoft Manager to strategize on PeopleSoft technology needs, implementation schedules and timelines, functionality and security access. This position serves as the alternate campus HR User Group (HUG) representative who is responsible for representing the campus on all strategic HR PeopleSoft matters and communicating to the campus community on CSU system-wide events and issues in the absence of the primary HUG representative. This position also works closely with the Student Administration system administrator to discuss and resolve PeopleSoft campus community related issues and administrative personnel in Photo ID, Campus Help Desk, Campus Information Security Officer and Registrar's Office to resolve issues regarding services provided to the campus employees that are dependent on the person identification number from PeopleSoft such as email accounts, library access, building access, key requests, etc. The incumbent serves as the Campus Security Monitor for the State Controller's Office on-line applications for employment history, pay generation, leave accounting and data management reporting. The Campus Security Monitor is responsible for ensuring that only authorized individuals have access to the hardware and systems and that the proper security guidelines are adhered to at all times. This position is also the Campus Information Retrieval System (CIRS) Security Coordinator for the campus. In this capacity, the incumbent approves CIRS access for on-campus for employment history, personal information, payment history, benefit state share costs, pay deductions, leave accounting and mailing labels. This position serves as the liaison to the Information System group in regards to the SCO connections and maintenance of the Human Resource Services network and server that supports it. During state or CSU audits of employment and payroll records, this position serves as the contact person for all auditors and is responsible for ensuring that all requested files, data and explanations are provided. The incumbent also represents the unit on various university task forces and committees. Initiate improvements: Incumbent regularly seeks opportunities to optimize efficiency, provide the best level of customer service, spearheads appropriate projects with IT to ensure we are able to use technology to provide the best outcomes for staff and campus clients. Encourages staff to regularly practice continuous improvement. QUALIFICATIONS: Bachelor's degree or equivalent combination of education and experience Must have the ability to research and analyze data. Provide leadership to manage and motivate a diverse staff. Oversees all procedural matters regarding payroll and benefit operations and has direct and continuing contact with administrators, faculty, staff and student employees with assistance and clarification of the interpretation of the state payroll system develops, evaluates and implements department procedures for unit and campus users. Knowledge of CSU FMLA policies and collective bargaining agreements. Responsible for training and supporting the payroll and benefit staff to ensure timely and accurate payroll and benefit processing. Promotes an excellent customer service culture and maintains a strong functional team through effective training, coaching, team building, and succession planning. Responsible for responding to emergencies that occur after work hours and on the weekends. Responsible for monitoring and responding to emails after hours and on weekends. Serves as a subject matter expert in supporting our system upgrades and implementing new processes as instructed by the SCO, CSU Chancellor's Office, and campus partners. Knowledge of systems and administrative procedures for planning, organizing and directing human resources operations in the CSU. Excellent communication, leadership and motivational skills. Ability to research, analyze and extrapolate data. Ability to develop and implement effective and efficient processes procedures and solutions. Ability to work collaboratively and effectively in a diverse environment. Ability to manage a budget Ability to apply complex policies and procedures to daily operations Ability to communicate and collaborate with individuals at all levels of the campus community and outside organizations. Ability to clearly communicate with effective oral and written skills Ability to speak and provide training to large group of employees Ability to organize, prioritize and complete projects with a high degree of accuracy and attention to detail. Ability to collaborate and work as a team Ability to work independently, troubleshoot problems, meet deadlines. Ability to project the needs for future assignments Able to proficiently use a personal computer Ability to research and resolve pay and benefit discrepancies Ability to meet multiple deadlines scheduled in regular monthly cycles to generate accurate and timely results. Available to work the standard Cal Poly "Normal Operational Work Hours" is required. PREFERRED EXPERIENCE: Management experience Familiarity with CSU payroll systems Familiarity with CSU benefits programs General understanding of payroll and compensation programs at CSU Hands on experience with enterprise resources planning systems such as CMS/PeopleSoft with HR modules. Ability to identify and critically assess data and apply towards implementation of HR procedures. Ability to establish and meet deadlines. Experience with higher education institution within a collective bargaining environment, CSU preferred. COVID-19 Vaccination Individuals who access in-person on- or off-campus University programs or activities are strongly recommended to follow the COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention and the California Department of Public Health and to follow any campus safety measures that may be recommended or required by Cal Poly Pomona to decrease the likelihood of COVID-19 transmission or illness and allow the core mission and activities of the campus to continue. The complete text of the policy may be viewed at COVID-19 Vaccinations and Other Safety Measures . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled

Aug 24, 2023

Full Time

Description: Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $100,000 to $149,808 annually (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three References THE DEPARTMENT: Payroll and Benefits Services maintains leave accounting, time and attendance records, counsels, approves and maintains medical and personal leaves of absences and processes all types of pay as well as benefits administration for all categories of CSU employees. Administration of employee benefits programs includes health, dental, vision, retirement, tax-sheltered annuity plans and other programs consistent with federal state and CSU mandates. All data related to these functions is maintained in the State Controller's Office Personnel Information Management System (SCO PIMS}, ACES (CalPERS benefits system) and in the campus HCM PeopleSoft database. DUTIES AND RESPONSIBILITIES: Incumbent is responsible for the hiring, counseling, training, evaluating and scheduling of the staff for Payroll and Benefits and ensures that CSU campus employees are paid in a timely manner, benefits processed and provided high quality customer service; documentation completed by the staff is accurate and prepared and processed in accordance with federal and state laws, CSU and State Controller's Office (SCO) policies and guidelines; HCM PeopleSoft functionality for Workforce Administration, Develop Workforce, Employee Self-Service, Time and Labor, Absence Management, Base Benefits and Benefits Administration performs as expected, test all new functionality, patches and fixes, maintain table setup; employee, employment and benefits records are properly maintained in accordance with prescribed rules regarding confidentiality and retention; proper authorizations are on file for each campus department for faculty, staff, administrators and student assistant certifications and paycheck distribution; Student payroll programs, policies and operations are coordinated with appropriate staff in the Career Center, Financial Aid and Faculty Affairs; procedures established with Student Administration are adhered to in regards to maintaining data that is shared with HCM (HR PeopleSoft). Manages the coordination of the Workers' Compensation program, ensuring that the University is in compliance with interpreting and applying applicable laws and regulations. Medical related leaves, personal leaves, family medical leaves (FML) and Catastrophic Leave Donation program are administered in accordance with federal and state law and CSU guidelines. Manages the administration of all employee benefit programs, including health, dental, vision, retirement, tax-sheltered annuity plans and other programs consistent with federal, state and CSU mandates. Prepares and delivers manager and staff performance reviews. Provides performance feedback as needed. Under oversight of AVP, Human Resource Operations, manages the department budget. Incumbent participates in regular meetings with the Human Resources Operations management team to provide updates, discuss projects, new programs, and staff and budget issues, and to plan, troubleshoot and resolve issues. This position works closely with the managers of Human Resources Operations to coordinate programs and operations to ensure that each other is providing the proper level of support to the other. This position also works closely with Faculty Affairs to ensure both areas are consistent with their interpretation of all academic related rules and procedures. This position provides assistance to Faculty Affairs and Employee and Labor Relations in determining strategies for handling complex and sensitive employee relations matters. This position also works closely with Faculty Affairs, Budget Services and Employment and Organizational Development and Advancement to review salary program guidelines and determine processing timelines and implementation strategies. This position serves as a resource to management regarding State policies and procedures related to employment, salaries, leaves and benefits. Periodically, the incumbent provides assistance to administrative personnel in Foundation Services and Associated Students Inc. (ASI) regarding State policies and procedures related to employment, salaries, fringe benefits/employee business expenses, overtime and leave accounting. The Director, Payroll and Benefits Services meets regularly with the HCM PeopleSoft Manager to strategize on PeopleSoft technology needs, implementation schedules and timelines, functionality and security access. This position serves as the alternate campus HR User Group (HUG) representative who is responsible for representing the campus on all strategic HR PeopleSoft matters and communicating to the campus community on CSU system-wide events and issues in the absence of the primary HUG representative. This position also works closely with the Student Administration system administrator to discuss and resolve PeopleSoft campus community related issues and administrative personnel in Photo ID, Campus Help Desk, Campus Information Security Officer and Registrar's Office to resolve issues regarding services provided to the campus employees that are dependent on the person identification number from PeopleSoft such as email accounts, library access, building access, key requests, etc. The incumbent serves as the Campus Security Monitor for the State Controller's Office on-line applications for employment history, pay generation, leave accounting and data management reporting. The Campus Security Monitor is responsible for ensuring that only authorized individuals have access to the hardware and systems and that the proper security guidelines are adhered to at all times. This position is also the Campus Information Retrieval System (CIRS) Security Coordinator for the campus. In this capacity, the incumbent approves CIRS access for on-campus for employment history, personal information, payment history, benefit state share costs, pay deductions, leave accounting and mailing labels. This position serves as the liaison to the Information System group in regards to the SCO connections and maintenance of the Human Resource Services network and server that supports it. During state or CSU audits of employment and payroll records, this position serves as the contact person for all auditors and is responsible for ensuring that all requested files, data and explanations are provided. The incumbent also represents the unit on various university task forces and committees. Initiate improvements: Incumbent regularly seeks opportunities to optimize efficiency, provide the best level of customer service, spearheads appropriate projects with IT to ensure we are able to use technology to provide the best outcomes for staff and campus clients. Encourages staff to regularly practice continuous improvement. QUALIFICATIONS: Bachelor's degree or equivalent combination of education and experience Must have the ability to research and analyze data. Provide leadership to manage and motivate a diverse staff. Oversees all procedural matters regarding payroll and benefit operations and has direct and continuing contact with administrators, faculty, staff and student employees with assistance and clarification of the interpretation of the state payroll system develops, evaluates and implements department procedures for unit and campus users. Knowledge of CSU FMLA policies and collective bargaining agreements. Responsible for training and supporting the payroll and benefit staff to ensure timely and accurate payroll and benefit processing. Promotes an excellent customer service culture and maintains a strong functional team through effective training, coaching, team building, and succession planning. Responsible for responding to emergencies that occur after work hours and on the weekends. Responsible for monitoring and responding to emails after hours and on weekends. Serves as a subject matter expert in supporting our system upgrades and implementing new processes as instructed by the SCO, CSU Chancellor's Office, and campus partners. Knowledge of systems and administrative procedures for planning, organizing and directing human resources operations in the CSU. Excellent communication, leadership and motivational skills. Ability to research, analyze and extrapolate data. Ability to develop and implement effective and efficient processes procedures and solutions. Ability to work collaboratively and effectively in a diverse environment. Ability to manage a budget Ability to apply complex policies and procedures to daily operations Ability to communicate and collaborate with individuals at all levels of the campus community and outside organizations. Ability to clearly communicate with effective oral and written skills Ability to speak and provide training to large group of employees Ability to organize, prioritize and complete projects with a high degree of accuracy and attention to detail. Ability to collaborate and work as a team Ability to work independently, troubleshoot problems, meet deadlines. Ability to project the needs for future assignments Able to proficiently use a personal computer Ability to research and resolve pay and benefit discrepancies Ability to meet multiple deadlines scheduled in regular monthly cycles to generate accurate and timely results. Available to work the standard Cal Poly "Normal Operational Work Hours" is required. PREFERRED EXPERIENCE: Management experience Familiarity with CSU payroll systems Familiarity with CSU benefits programs General understanding of payroll and compensation programs at CSU Hands on experience with enterprise resources planning systems such as CMS/PeopleSoft with HR modules. Ability to identify and critically assess data and apply towards implementation of HR procedures. Ability to establish and meet deadlines. Experience with higher education institution within a collective bargaining environment, CSU preferred. COVID-19 Vaccination Individuals who access in-person on- or off-campus University programs or activities are strongly recommended to follow the COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention and the California Department of Public Health and to follow any campus safety measures that may be recommended or required by Cal Poly Pomona to decrease the likelihood of COVID-19 transmission or illness and allow the core mission and activities of the campus to continue. The complete text of the policy may be viewed at COVID-19 Vaccinations and Other Safety Measures . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled

Administrative Operations Manager (529298)

Cal State University (CSU) LA 5151 State University Drive, Los Angeles, CA 90032, USA

Description: Job No: 529298; 6/26/2023 ADMINISTRATIVE OPERATIONS MANAGER California State University, Los Angeles, invites applications for the above Administrator I position. The University : California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system. The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service. As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive. The Position : Reporting to the Assistant Vice President of Business Services and Administrative Operations, the Administrative Operations Manager identifies opportunities for operational excellence through collaboration with cross-functional departments to drive efficient and effective processes and procedures that align with strategic goals and objectives of the Vice President of Administration and Finance. The incumbent, working closely with the AVP, will be responsible for providing comprehensive support in the areas of revenue forecasting, expenditure planning, and analysis within Business Services and Administrative Operations. This will include developing and maintaining tools, policies, and procedures, as well as coordinating and tracking projects and initiatives, creating training materials, and establishing effective communication and coordination mechanisms. The incumbent will focus on the various aspects of Business Services and Administrative Operations, such as Use of Facilities, Printing, Distribution Center, Property Management, and Administrative Technology, to ensure that all activities are efficiently managed and effectively support the organization's goals. Acting as a thought partner for the AVP, the manager ensures that all details related to the strategic agenda of the Assistant Vice President of Business Services and Administrative Operations are handled efficiently, organized, and timely by attending meetings as requested, run committees, tracking dates and action items, taking detailed notes, organizing project details, and following up with constituents as needed. Collaborate with the Distribution Center and Property Management team to bridge the gap between ongoing operational needs, shipping and receiving requirements and inventory management from business teams. Ensure compliance with university and industry standards by developing and implementing 5 and 10-year departmental plans for the department. Required Qualifications & Experience : Bachelor’s degree in Business Administration or related field from an accredited college or University. Five years of progressively responsible job-related experience. Experience managing and/or assisting in operational projects of varying scope and size. Excellent interpersonal communication skills and the ability to establish and maintain effective working relationships with a variety of campus partners. Demonstrated experience with technology; including Microsoft Office Products, virtual platforms such as Zoom/MS Teams, project management, workflow systems, and Adobe Acrobat. Exceptional oral and written communication skills, including the ability to communicate and present information to stakeholders and/or Senior Leadership. Demonstrated high-level organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment. Ability to work collaboratively in a team with a variety of campus partners as well as independently. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Understanding of enterprise systems, such as financials, budgets, human resources, and contracts. Project Management Professional Certification (PMP) Compensation : Salary is commensurate with experience and qualifications. Salary range is $3750 - $11,146/monthly. A comprehensive benefits package is provided. Appointment : The Administrator I appointment will be made under the guidelines for management and supervisory employees of the California State University. All rights and benefits associated with this appointment are governed by the Management Personnel Plan. This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Closing Date : Review of applications will begin on July 10, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State LA employment application is required. Resumes will not be accepted in lieu of a completed application. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Closing Date/Time: Open until filled

Oct 24, 2023

Full Time

Description: Job No: 529298; 6/26/2023 ADMINISTRATIVE OPERATIONS MANAGER California State University, Los Angeles, invites applications for the above Administrator I position. The University : California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system. The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service. As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students. The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive. The Position : Reporting to the Assistant Vice President of Business Services and Administrative Operations, the Administrative Operations Manager identifies opportunities for operational excellence through collaboration with cross-functional departments to drive efficient and effective processes and procedures that align with strategic goals and objectives of the Vice President of Administration and Finance. The incumbent, working closely with the AVP, will be responsible for providing comprehensive support in the areas of revenue forecasting, expenditure planning, and analysis within Business Services and Administrative Operations. This will include developing and maintaining tools, policies, and procedures, as well as coordinating and tracking projects and initiatives, creating training materials, and establishing effective communication and coordination mechanisms. The incumbent will focus on the various aspects of Business Services and Administrative Operations, such as Use of Facilities, Printing, Distribution Center, Property Management, and Administrative Technology, to ensure that all activities are efficiently managed and effectively support the organization's goals. Acting as a thought partner for the AVP, the manager ensures that all details related to the strategic agenda of the Assistant Vice President of Business Services and Administrative Operations are handled efficiently, organized, and timely by attending meetings as requested, run committees, tracking dates and action items, taking detailed notes, organizing project details, and following up with constituents as needed. Collaborate with the Distribution Center and Property Management team to bridge the gap between ongoing operational needs, shipping and receiving requirements and inventory management from business teams. Ensure compliance with university and industry standards by developing and implementing 5 and 10-year departmental plans for the department. Required Qualifications & Experience : Bachelor’s degree in Business Administration or related field from an accredited college or University. Five years of progressively responsible job-related experience. Experience managing and/or assisting in operational projects of varying scope and size. Excellent interpersonal communication skills and the ability to establish and maintain effective working relationships with a variety of campus partners. Demonstrated experience with technology; including Microsoft Office Products, virtual platforms such as Zoom/MS Teams, project management, workflow systems, and Adobe Acrobat. Exceptional oral and written communication skills, including the ability to communicate and present information to stakeholders and/or Senior Leadership. Demonstrated high-level organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment. Ability to work collaboratively in a team with a variety of campus partners as well as independently. Incumbent must demonstrate an interest or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Understanding of enterprise systems, such as financials, budgets, human resources, and contracts. Project Management Professional Certification (PMP) Compensation : Salary is commensurate with experience and qualifications. Salary range is $3750 - $11,146/monthly. A comprehensive benefits package is provided. Appointment : The Administrator I appointment will be made under the guidelines for management and supervisory employees of the California State University. All rights and benefits associated with this appointment are governed by the Management Personnel Plan. This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Closing Date : Review of applications will begin on July 10, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A completed online Cal State LA employment application is required. Resumes will not be accepted in lieu of a completed application. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Closing Date/Time: Open until filled

Transfer Success Pathways Program Manager (527715)

California State University (CSU) Chancellor's Office 401 Golden Shore, Long Beach, CA 90802, USA

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Transfer Success Pathways Program Manager . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,498 per month, commensurate with qualifications and experience. The salary range for this classification is $3,750 to $11,146 per month. Classification Administrator I Position Information The California State University, Office of the Chancellor, is seeking a Transfer Success Pathways Program Manager to manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program). This includes but is not limited to the online Transfer Success Pathway Contract portal, Transfer Planner management tools, reporting, the annual maintenance process for the planner, communicating regularly with campus contacts, assessing quality assurance, creating reports, training and documentation, and troubleshooting issues. The incumbent will be expected to work collaboratively with managers, campuses, high schools and community colleges, and committees including but not limited to: Strategic Enrollment Management personnel, campus Directors of Admissions, Directors of Outreach & Recruitment, high school and community college counselors, as well as designated individuals on campuses responsible for the Transfer Success Pathways/Transfer Planner program. Responsibilities Under the general direction of the Director, Admissions & Outreach , the Transfer Success Pathways Program Manager will: Manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) - 60% - Act as the central project manager for CSU Transfer Success Pathways and Transfer Planner. -Manage all aspects of the implementation and maintenance of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) and Transfer Planner portal including but not limited to the annual roll-out, program design, development, testing, training, and deployment. -Create training materials and deliver training to campus, high school and community college personnel, and other departmental staff in the Chancellor’s Office. -Collaborate with the vendor, Academic and Student Affairs (ASA) colleagues, and campus stakeholders on needs analysis, prioritization, requirements gathering, functional design specifications, business process development, and communication plans for Transfer Success Pathways/Transfer Planner. -Collaborate with campus Transfer Success Pathways designees, articulation officers, high school and community college counselors on promotion and support of the program and planner, including but not limited to presentations, events, and program material. -Coordinate with vendor and campuses on all aspects of maintenance schedules for the planner and implementing new features and technology delivered by the vendor. -Create reports needed by the Chancellor’s Office and other stakeholders. -Utilize knowledge of information technology and CSU transfer process to provide guidance in support of CSU Transfer Success Pathways and Transfer Planner. -Participate in the procurement cycle for vendors and services, may include authoring RFPs and scopes of work. -Create presentations and communicate to various audiences about CSU Transfer Success Pathways/CSU Transfer Planner and other strategic enrollment management projects initiated by ASA and legislative/regulatory initiatives that require technical needs. Communication - 30% -Work closely with Marketing and Communication personnel to develop systemwide communication (website, print, online, and social media) to promote the Transfer Success Pathways Program and Transfer Planner. -In coordination with others in Strategic Enrollment Management create, edit and disseminate communications to internal and external stakeholders. -Create and present CSU Transfer Success Pathways/Transfer Planner presentations to internal and external stakeholders. -Troubleshoot system functionality issues. -Interpret, document, and communicate procedures and guidelines to users. -Create and maintain documentation and training materials for CSU Transfer Success Pathways and Transfer Planner. Student Engagement - 5% -Responds to student, high school, and community college counselor inquiries. Other Duties - 5% -Other duties as assigned. Qualifications This position requires: - Bachelor’s Degree from an accredited four-year college or university. -A minimum of 3 years of higher education experience, particularly in the areas of admissions, outreach, student records, enrollment, or advising. -A minimum of 1 year of experience with student information systems or other business systems (i.e. recruiting, admissions, customer relationship management (CRM). -Experience with project management methodologies. -Ability to travel. Preferred Qualifications -Strong interpersonal, managerial and communication skills required to facilitate project management. -Highly skilled in requirements gathering and analysis and business process design. -Strong leadership and interpersonal skills; experience collaborating with diverse audiences. -Experience with functions of outreach, particularly as it relates to high school and community college students, and the pursuit of higher education opportunities. -Experience with counseling students on the college admission process, utilizing and directing to appropriate college resources. -Experience developing and documenting functional design specifications. -Excellent system, database management, organizational, and process development and communication skills are required to synthesize functional and technical project requirements for a variety of audiences. -Ability to apply knowledge of systems and technologies toward practical business operations; subject matter expertise or technical knowledge of student information systems and other business systems (i.e. recruiting, admissions, customer relationship management (CRM), enterprise resource planning (ERP) systems, data warehouses). -Effective problem solving and analytical skills. -Experience in creating and delivering training to a variety of audiences. -Excellent written and verbal communication skills; proficient in presenting information orally. -Experience working with 3 rd party vendors to facilitate ongoing operations, maintenance and enhancements, preferred. -Superior abilities using Microsoft Office applications and presentation software. Application Period Priority consideration will be given to candidates who apply by May 22, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Sep 15, 2023

Full Time

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Transfer Success Pathways Program Manager . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,498 per month, commensurate with qualifications and experience. The salary range for this classification is $3,750 to $11,146 per month. Classification Administrator I Position Information The California State University, Office of the Chancellor, is seeking a Transfer Success Pathways Program Manager to manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program). This includes but is not limited to the online Transfer Success Pathway Contract portal, Transfer Planner management tools, reporting, the annual maintenance process for the planner, communicating regularly with campus contacts, assessing quality assurance, creating reports, training and documentation, and troubleshooting issues. The incumbent will be expected to work collaboratively with managers, campuses, high schools and community colleges, and committees including but not limited to: Strategic Enrollment Management personnel, campus Directors of Admissions, Directors of Outreach & Recruitment, high school and community college counselors, as well as designated individuals on campuses responsible for the Transfer Success Pathways/Transfer Planner program. Responsibilities Under the general direction of the Director, Admissions & Outreach , the Transfer Success Pathways Program Manager will: Manage all aspects of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) - 60% - Act as the central project manager for CSU Transfer Success Pathways and Transfer Planner. -Manage all aspects of the implementation and maintenance of the CSU Transfer Success Pathways Program (aka Dual Admissions Program) and Transfer Planner portal including but not limited to the annual roll-out, program design, development, testing, training, and deployment. -Create training materials and deliver training to campus, high school and community college personnel, and other departmental staff in the Chancellor’s Office. -Collaborate with the vendor, Academic and Student Affairs (ASA) colleagues, and campus stakeholders on needs analysis, prioritization, requirements gathering, functional design specifications, business process development, and communication plans for Transfer Success Pathways/Transfer Planner. -Collaborate with campus Transfer Success Pathways designees, articulation officers, high school and community college counselors on promotion and support of the program and planner, including but not limited to presentations, events, and program material. -Coordinate with vendor and campuses on all aspects of maintenance schedules for the planner and implementing new features and technology delivered by the vendor. -Create reports needed by the Chancellor’s Office and other stakeholders. -Utilize knowledge of information technology and CSU transfer process to provide guidance in support of CSU Transfer Success Pathways and Transfer Planner. -Participate in the procurement cycle for vendors and services, may include authoring RFPs and scopes of work. -Create presentations and communicate to various audiences about CSU Transfer Success Pathways/CSU Transfer Planner and other strategic enrollment management projects initiated by ASA and legislative/regulatory initiatives that require technical needs. Communication - 30% -Work closely with Marketing and Communication personnel to develop systemwide communication (website, print, online, and social media) to promote the Transfer Success Pathways Program and Transfer Planner. -In coordination with others in Strategic Enrollment Management create, edit and disseminate communications to internal and external stakeholders. -Create and present CSU Transfer Success Pathways/Transfer Planner presentations to internal and external stakeholders. -Troubleshoot system functionality issues. -Interpret, document, and communicate procedures and guidelines to users. -Create and maintain documentation and training materials for CSU Transfer Success Pathways and Transfer Planner. Student Engagement - 5% -Responds to student, high school, and community college counselor inquiries. Other Duties - 5% -Other duties as assigned. Qualifications This position requires: - Bachelor’s Degree from an accredited four-year college or university. -A minimum of 3 years of higher education experience, particularly in the areas of admissions, outreach, student records, enrollment, or advising. -A minimum of 1 year of experience with student information systems or other business systems (i.e. recruiting, admissions, customer relationship management (CRM). -Experience with project management methodologies. -Ability to travel. Preferred Qualifications -Strong interpersonal, managerial and communication skills required to facilitate project management. -Highly skilled in requirements gathering and analysis and business process design. -Strong leadership and interpersonal skills; experience collaborating with diverse audiences. -Experience with functions of outreach, particularly as it relates to high school and community college students, and the pursuit of higher education opportunities. -Experience with counseling students on the college admission process, utilizing and directing to appropriate college resources. -Experience developing and documenting functional design specifications. -Excellent system, database management, organizational, and process development and communication skills are required to synthesize functional and technical project requirements for a variety of audiences. -Ability to apply knowledge of systems and technologies toward practical business operations; subject matter expertise or technical knowledge of student information systems and other business systems (i.e. recruiting, admissions, customer relationship management (CRM), enterprise resource planning (ERP) systems, data warehouses). -Effective problem solving and analytical skills. -Experience in creating and delivering training to a variety of audiences. -Excellent written and verbal communication skills; proficient in presenting information orally. -Experience working with 3 rd party vendors to facilitate ongoing operations, maintenance and enhancements, preferred. -Superior abilities using Microsoft Office applications and presentation software. Application Period Priority consideration will be given to candidates who apply by May 22, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS) in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS ). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Associate Director of Financial Aid Systems & Operations (531863)

Cal State University (CSU) Channel Islands 1 University Dr, Camarillo, CA 93012, USA

Description: Financial Aid & Scholarships Administrator I RESPONSIBILITIES & DUTIES: Provides financial aid leadership, administrative knowledge, functional expertise in student administration software, and business process development for the systems unit within the Financial Aid & Scholarships office. Responsible for leadership in the systems area of the Financial Aid & Scholarships office, which includes the completion of all tasks, projects, administrative mandates, and future planning necessary to achieve department, division, and University goals. Utilizes project management skills to facilitate operational objectives and ensure timely delivery of student aid. This includes the functional technical understanding of the financial systems, planning for systems testing, building testing plans/scripts, troubleshooting systems issues, and recommending timely solutions. Gathers and conducts analysis of statistical data and coordinates required data reporting to external agencies utilizing query and equation functionality. In collaboration with the Associate Director of Financial Aid & Scholarships, recommends process efficiencies based on review of existing and needed business practices. Assists with planning, developing, and implementing systems in support of federal, state, and institutional requirements/regulatory changes. Responsible for managing the Institutional Scholarship program including coordinating the centralization of all University scholarships through use of Blackbaud, the scholarship system platform. Oversees the financial aid systems and operations team responsible for providing functional support to office operations, performing quality control functions, partnering with ITS on system patches, updates, upgrades, testing, issue reporting/resolution. Responsible for the management of all data processes and manages the interface between the Financial Aid Module and other software interfaces (e.g., Edconnect, Blackbaud scholarship system, Campus Logic, California State Aid Commission Webgrants, etc.) required to manage financial aid funding sources effectively and efficiently for all students. Serves on various University committees, collaborates with consultants and vendors, and works collaboratively with a variety of offices on campus including ITS (Information Technology Services), University Registrar, Admissions, Institutional Research, and others, as necessary. Assists the Executive Director in overall management of the Financial Aid & Scholarships office including systems and technology development and security, goal setting, policy making, planning, and improving organizational structure. Serves as a key member of the management team to promote productivity, collaboration, and coordination within and between all sections of the office and is responsible for the oversight of all financial aid systems, operations, and compliance, including institutional, federal, and state fund management, as well as data reporting. Assists the Executive Director in high-level matters to support the Financial Aid & Scholarships office. Conducts financial aid presentations for University personnel. Attends conferences, trainings, and workshops and disseminates the information to direct reports and other staff. Takes an active role in helping to embed the values of diversity, equity, and inclusion in all aspects of University work, in every division, and participates at least once annually in professional and/or leadership development opportunities that will contribute to campus efforts to advance racial and social justice in and through education at CSUCI and beyond. Performs additional related duties as assigned. REQUIREMENTS OF POSITION: Bachelor’s degree from an accredited college or university is required; master’s degree from an accredited college or university preferred. Five or more years of progressively responsible leadership experience in direct technical support of financial aid systems. Three years of performance management and staff development experience. Demonstrated subject matter expertise with Enterprise Resource Planning (ERP)/Student Information System software in higher education. Demonstrated experience with functional business process development, enhancement, and documentation including the ability to gather functional requirements and coordinate testing of software upgrades, etc. Excellent written and verbal communication skills including the ability to foster collaboration among functional and technical teams. Ability to effectively manage a broad range of high level and sensitive interpersonal situations with diverse personalities and cultural backgrounds and to respond compassionately to conflicts and problems. Demonstrated experience with PeopleSoft Financial Aid and/or Student Finance modules and knowledge of access roles and security in the PeopleSoft Campus Solutions environment. Demonstrated experience with scholarship management solutions such as Blackbaud Award Management (formerly Academic Works) and Campus Logic. Knowledge of federal and state financial aid and scholarship regulations and policies. Participation in professional associations related to student financial aid and student systems. Position may require some evening and weekend travel with advanced notice. Employees cannot be in default of their Federal Student Loans as the Student Aid Internet Gateway (SAIG) Technical Support will block the incumbent from NSLDS access, which is required to perform the position responsibilities and duties. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017, as a condition of employment. ** Review of applications will begin October 12, 2023 ** Hiring Range: $7,500 - $7,835 per month Closing Date/Time: Open until filled

Sep 14, 2023

Full Time

Description: Financial Aid & Scholarships Administrator I RESPONSIBILITIES & DUTIES: Provides financial aid leadership, administrative knowledge, functional expertise in student administration software, and business process development for the systems unit within the Financial Aid & Scholarships office. Responsible for leadership in the systems area of the Financial Aid & Scholarships office, which includes the completion of all tasks, projects, administrative mandates, and future planning necessary to achieve department, division, and University goals. Utilizes project management skills to facilitate operational objectives and ensure timely delivery of student aid. This includes the functional technical understanding of the financial systems, planning for systems testing, building testing plans/scripts, troubleshooting systems issues, and recommending timely solutions. Gathers and conducts analysis of statistical data and coordinates required data reporting to external agencies utilizing query and equation functionality. In collaboration with the Associate Director of Financial Aid & Scholarships, recommends process efficiencies based on review of existing and needed business practices. Assists with planning, developing, and implementing systems in support of federal, state, and institutional requirements/regulatory changes. Responsible for managing the Institutional Scholarship program including coordinating the centralization of all University scholarships through use of Blackbaud, the scholarship system platform. Oversees the financial aid systems and operations team responsible for providing functional support to office operations, performing quality control functions, partnering with ITS on system patches, updates, upgrades, testing, issue reporting/resolution. Responsible for the management of all data processes and manages the interface between the Financial Aid Module and other software interfaces (e.g., Edconnect, Blackbaud scholarship system, Campus Logic, California State Aid Commission Webgrants, etc.) required to manage financial aid funding sources effectively and efficiently for all students. Serves on various University committees, collaborates with consultants and vendors, and works collaboratively with a variety of offices on campus including ITS (Information Technology Services), University Registrar, Admissions, Institutional Research, and others, as necessary. Assists the Executive Director in overall management of the Financial Aid & Scholarships office including systems and technology development and security, goal setting, policy making, planning, and improving organizational structure. Serves as a key member of the management team to promote productivity, collaboration, and coordination within and between all sections of the office and is responsible for the oversight of all financial aid systems, operations, and compliance, including institutional, federal, and state fund management, as well as data reporting. Assists the Executive Director in high-level matters to support the Financial Aid & Scholarships office. Conducts financial aid presentations for University personnel. Attends conferences, trainings, and workshops and disseminates the information to direct reports and other staff. Takes an active role in helping to embed the values of diversity, equity, and inclusion in all aspects of University work, in every division, and participates at least once annually in professional and/or leadership development opportunities that will contribute to campus efforts to advance racial and social justice in and through education at CSUCI and beyond. Performs additional related duties as assigned. REQUIREMENTS OF POSITION: Bachelor’s degree from an accredited college or university is required; master’s degree from an accredited college or university preferred. Five or more years of progressively responsible leadership experience in direct technical support of financial aid systems. Three years of performance management and staff development experience. Demonstrated subject matter expertise with Enterprise Resource Planning (ERP)/Student Information System software in higher education. Demonstrated experience with functional business process development, enhancement, and documentation including the ability to gather functional requirements and coordinate testing of software upgrades, etc. Excellent written and verbal communication skills including the ability to foster collaboration among functional and technical teams. Ability to effectively manage a broad range of high level and sensitive interpersonal situations with diverse personalities and cultural backgrounds and to respond compassionately to conflicts and problems. Demonstrated experience with PeopleSoft Financial Aid and/or Student Finance modules and knowledge of access roles and security in the PeopleSoft Campus Solutions environment. Demonstrated experience with scholarship management solutions such as Blackbaud Award Management (formerly Academic Works) and Campus Logic. Knowledge of federal and state financial aid and scholarship regulations and policies. Participation in professional associations related to student financial aid and student systems. Position may require some evening and weekend travel with advanced notice. Employees cannot be in default of their Federal Student Loans as the Student Aid Internet Gateway (SAIG) Technical Support will block the incumbent from NSLDS access, which is required to perform the position responsibilities and duties. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017, as a condition of employment. ** Review of applications will begin October 12, 2023 ** Hiring Range: $7,500 - $7,835 per month Closing Date/Time: Open until filled

Systems Analyst 1596 (f) (revised 10-12-2023)

City of Los Angeles City Of Los Angeles, California, United States

DUTIES ANNUAL SALARY $80,701 to $117,992 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Thursday, October 26, 2023 to Thursday, November 9, 2023 Friday, February 9, 2024 to Thursday, February 22, 2024 Friday, May 31, 2024 to Thursday, June 13, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between October 26, 2023 and November 9, 2023 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, JANUARY 3, 2024 AND TUESDAY, JANUARY 9, 2024. For candidates who apply between February 9, 2024 and February 22, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, APRIL 9, 2024 AND MONDAY, APRIL 15, 2024. For candidates who apply between May 31, 2024 and June 13, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JULY 30, 2024 AND MONDAY, AUGUST 5, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:

Nov 16, 2023

Full Time

DUTIES ANNUAL SALARY $80,701 to $117,992 The salary in the Department of Water and Power is $87,403 to $108,576 and $103,293 to $128,328. NOTES : Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf . A Systems Analyst analyzes procedures, methods and operations of computer-based information systems; designs, implements, and recommends information systems to improve the efficiency and economy of City operations; performs cost benefit and feasibility analyses related to the modification of existing computer-based information systems, the maintenance and support of information systems, or the implementation of new computer-based systems; accesses and analyzes information from automated files using high-level retrieval languages. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) 1. Graduation from an accredited four-year college or university with a major in Computer Science, Information Systems, or a major in a closely related field; or 2. Graduation from an accredited four-year college or university and two years of full-time paid experience in a class at the level of Management Assistant which provides experience in: the development, analysis, implementation or major modification of new or existing computer-based information systems or relational databases; or performing cost benefit, feasibility and requirements analysis for a large-scale computer-based information system; or performing system implementation and support activities including software and hardware acquisition, installation, modifications to system configuration, system and application upgrade installation; or 3. Two years of full-time paid experience as a Systems Aide with the City of Los Angeles; and Satisfactory completion of four courses, of at least three semester or four quarter units each, in Information Systems, Systems Analysis, or a closely related degree program, professional designation, or certificate program from an accredited college or university.At least three of the courses must be from the core courses required in the program, and one course may be from either the required core courses or the prescribed elective courses of the program. A course in systems analysis and design is especially desired, but not required. PROCESS NOTES Some positions may require a valid California driver's license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).Please note that qualifying education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf. College students within three months of meeting the education requirements indicated under Requirement #1 may file for this examination. However, they cannot be appointed until they can provide proof that the full education requirements have been met.Applicants qualifying under Requirement #2 above must identify in the Supplemental Questions section of the application the specific projects that provide qualifying experience. The minor application, modification or use of existing systems is not considered to be qualifying experience.Four years of full-time paid experience in any of the areas noted in Requirement #2 above may be substituted for the required degree only. The two years' experience in the areas noted is still required to fully meet Requirement #2.Applicants qualifying under Requirement #3 above must list in the Supplemental Question section of the application the name of the school attended, course titles, number of units, completion dates, and grades. General education courses will not meet the education requirement outlined in Requirement #3 . A copy of the offering institution's catalog program description and course list must be attached to the on-line application and submitted to the Personnel Department at the time of filing. Failure to submit the requested documents may result in processing delays and/or disqualification.Applicants completing the exam process will be contacted by the Personnel Department to provide required proof of qualifying four-year degree. Applicants who wish to expedite this process may attach a copy of their qualifying degree in the Attachments section of the on-line application at the time of filing. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training. For such positions, only applicants possessing the specific professional certification(s) at the time of filing may be considered. Some positions will require a professional industry certification(s) in one or more of the following: Adobe Dreamweaver CS6 ACEAdobe Photoshop CS5 or CS6 ACEArcGIS Desktop Developer AssociateBMC Certified AdministratorCisco Certified Entry Networking Technician (CCENT)Cisco Certified Network Associate (CCNA)Citrix Certified Associate - Virtualization (CCA-V)CompTIA A+CompTIA Security+Delphi Developer CertificationEnterprise Administration AssociateEnterprise System Design AssociateEnterprise Geodata Management AssociateEnterprise Geodata Management ProfessionalHP Service ManagerIBM Certified Solutions ExpertIBM Certified OperatorIBM Certified Systems AdministratorJAVA SE Programmer CertificationLinux Foundation Certified System Administrator (LFCS)Linux Foundation Certified Engineer (LFCE)MCTS: Administering and Deploying System Center 2012 Configuration ManagerMicrosoft Certified Solutions Associate (MCSA)Microsoft Certified Solutions Developer (MCSD)Microsoft Certified Solutions Expert (MCSE)Microsoft Certified Systems Administrator (MCSA)Microsoft Certified Systems Engineer (MCSE)Microsoft Technology Associate (MTA)Microsoft Technology Associate: IT InfrastructureMicrosoft: Core Solutions of Microsoft SharePoint Server 2013Microsoft: Programming in HTML5 with JavaScript and CSS3Microsoft: Programming in C#Microsoft: Developing ASP.NET MVC Web ApplicationsMicrosoft: Windows Server 2008 Active Directory, ConfiguringMicrosoft: Windows Server 2008, Server AdministratorMicrosoft: Windows 7, ConfiguringMicrosoft: Windows 7, Enterprise Desktop Support TechnicianMicrosoft: Installing and Configuring Windows 10Microsoft: Installation, Storage, and Compute with Windows Server 2016Microsoft: Database FundamentalsCertified Novell Administrator (CNA)Oracle E-Business Suite R12: E-Business EssentialsOracle Database SQL Certified AssociateRed Hat Certified System Administrator (RHCSA)Unix System AdministrationVMware Certified Associate 6 - Data Center VirtualizationVMware Certified Professional 6.5 - Data Center Virtualization Applicants must attach a copy of the certificate(s) to the on-line application at the time of filing. The certificate(s) must be attached to the on-line application BEFORE the application is submitted. If the certificate(s) is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted the certificate(s). Applicants who fail to submit the certificate(s) at the time of filing by not attaching it to the on-line application will not be considered for this part of selective certification. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE Applications will only be accepted on-line on the dates listed below: Thursday, October 26, 2023 to Thursday, November 9, 2023 Friday, February 9, 2024 to Thursday, February 22, 2024 Friday, May 31, 2024 to Thursday, June 13, 2024 Additional filing periods may be added based on the City’s hiring needs. The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the "Application Deadline" section of this bulletin. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the weighted multiple-choice test in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period’s selection process. SELECTION PROCESS Examination Weight: Multiple-Choice Test: 100% The examination will consist entirely of a weighted multiple-choice test administered and proctored on-line. In the on-line multiple-choice test, the following competencies may be evaluated: Analytical Ability; Interpersonal Skills; Teamwork; Written Communication; Technology Application, including: office productivity tools and/or software; local area network (LAN) configurations and communication protocols; computer hardware and their use, networking devices, and software tools; various operating systems including their use, interoperability, capabilities, and limitations; basic principles and concepts of database design; systems development life cycle (SDLC) methodology including the associated steps and phases; cloud-based computing services and their use; disaster recovery systems, procedures, and/or best practices; Information Technology Service Management (ITSM) frameworks and methodologies; and other necessary knowledge, skills, and abilities. Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Systems Analyst. The multiple-choice test will be proctored and administered on-line during a single session. Candidates invited to participate in the on-line multiple-choice test will be able to take the test from a remote location (i.e., their home) using a computer with a webcam and a reliable internet connection. Candidates will receive an e-mail from the City of Los Angeles outlining the dates and specific steps on how to take the multiple-choice test on-line. Candidates who do not complete and submit the multiple-choice test on-line using a computer by the specified date and time will not be considered further in this examination. Additional test dates may be added as needed. For candidates who apply between October 26, 2023 and November 9, 2023 , it is anticipated that the on-line multiple-choice test will be administered between WEDNESDAY, JANUARY 3, 2024 AND TUESDAY, JANUARY 9, 2024. For candidates who apply between February 9, 2024 and February 22, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, APRIL 9, 2024 AND MONDAY, APRIL 15, 2024. For candidates who apply between May 31, 2024 and June 13, 2024 , it is anticipated that the on-line multiple-choice test will be administered between TUESDAY, JULY 30, 2024 AND MONDAY, AUGUST 5, 2024. FAQs for on-line testing are available at https://per.lacity.org/faqs/employment-testing-process.html . Due to COVID-19 and social distancing requirements, only candidates who demonstrate a hardship may be offered the option to take the multiple-choice test onsite at a City facility. NOTES : This examination is based on a validation study and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding 0.25 of a point seniority credit for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.A final average score of 70% or higher is required to be placed on the eligible list.You may take the Systems Analyst multiple-choice test only once every 365 days.Your name may be removed from the open competitive list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN BOTH ON AN INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER For additional information and FAQs regarding the City's hiring process, please go to: https://personnel.lacity.gov/faqs/employment-testing-process.html There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time:

Low Voltage Electrician (532635)

Cal State University (CSU) San Jose 1 Washington Street, San Jose, CA 95192, USA

Description: Job Summary The Low Voltage Electrician assigned to the Utilities Shop within the Energy, Utilities & Sustainability unit of Facilities Development & Operations and under general supervision provides a full range of skilled journey- level electrical work including the installation, maintenance, modification, troubleshooting and repair of electrical apparatuses, equipment and systems. The incumbent, assigned to the Utilities Shop, is responsible for a full range of journey-level skilled work in fire alarm, sub-metering and access systems, (i.e. keyless entry, intrusion/panic alarms) to ensure a clean, safe, attractive and well-maintained campus environment. The Energy & Utilities unit of Facilities Development & Operations provides energy and utilities services to the University campus spread across multiple sites comprised of +150 acres, 81 buildings, and more than six million gross square feet. Primary responsibilities are associated with operation of the Main Campus and its central energy plant and utility infrastructure. The Main Campus utility infrastructure consists of a 5.5MW natural gas fired co-generation plant with large capacity chillers, thermal energy storage system, auxiliary boilers, high voltage substation and medium voltage switchgear and electrical distribution infrastructure at 33 building substations. Utilities infrastructure includes steam, condensate and distributed chilled water pumping systems, up to the interface to the connections in the campus buildings. The unit is responsible for the fire/life safety and security systems for the Main Campus and all other off campus sites. The Energy & Utilities unit employs approximately 18 full time permanent staff. Key Responsibilities Operational needs vary daily and are based on priorities set by the appropriate administrator Reviews work order system to understand and complete assigned preventative, deferred, and reactive maintenance work efforts in a manner aligned with the priorities communicated by the appropriate administrator Performs as a journey-level electrician in association with basic and advanced maintenance and repair work typical to the field Maintains a clean and safe work environment Performs as a journey-level low voltage electrician in the recommendation and selection of materials related to maintenance and repair projects Reads, interprets, and works from plans, drawings, and specifications Ensures all work efforts are properly and accurately tracked in the computerized maintenance management systems including technician notes, labor and material resources utilized, schedule, and other documentation required to substantiate the work effort Assists with campus emergency response efforts in the area of assignment including work performed after hours or on weekends Knowledge, Skills & Abilities Ability to organize assigned work and carry forward assignments based on operational priorities as defined by the appropriate administrator and/or operating guidelines with a focus on efficiently performing duties required to complete assignments successfully and within given deadlines Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments Ability to operate a motor vehicle, utility cart, scissor lift, boom lift, and forklift (as certified) and other equipment and tools required to successfully complete assignments Developed computer and technology skills including use of software common to business and organizational management including email, word processing, spreadsheets, scheduling Must be able to work evening, weekend, or holiday hours when requested to attend to campus business needs or respond to emergencies Required Qualifications Any combination of progressively responsible experience which demonstrates achievement of journey-level skills equivalent to that acquired through completion of a standard 8000 hour (4 year) electrician’s apprenticeship program Requires the possession of a valid California Driver’s License for the operation of any vehicle or equipment required for position and in any emergency. Must participate in all OSHA required physicals and examinations License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Education equivalent to that achieved within the electrical trade that would lead one toward achieving journey level status in or any equivalent combination of training and experience which demonstrates the achievement of journey-level skills equivalent to that acquired through completion of an applicable apprenticeship program Preferred possession of CA Department of Industrial Relations Fire Alarm Technician Certification Preferred NICETT I minimum certification Preferred NICETT II minimum certification. Preferred factory training on Simplex and/or Siemens Fire Alarm Systems, S2 Access Control Systems, and intrusion detection and access control systems with free-standing multi zone DACT dialers Weekly Fire pump test certificate from Office of State Fire Marshal Experience with server-based account management and control systems such as SIS Alarm Center, S2 Enterprise Systems, Genetec VMS system or similar Compensation Classification: Electrician Anticipated Hiring Range: $6,151/month - $6,391/month CSU Salary Range: $6,151/month - $7,942/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: October 11, 2023 through October 26, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Oct 24, 2023

Full Time

Description: Job Summary The Low Voltage Electrician assigned to the Utilities Shop within the Energy, Utilities & Sustainability unit of Facilities Development & Operations and under general supervision provides a full range of skilled journey- level electrical work including the installation, maintenance, modification, troubleshooting and repair of electrical apparatuses, equipment and systems. The incumbent, assigned to the Utilities Shop, is responsible for a full range of journey-level skilled work in fire alarm, sub-metering and access systems, (i.e. keyless entry, intrusion/panic alarms) to ensure a clean, safe, attractive and well-maintained campus environment. The Energy & Utilities unit of Facilities Development & Operations provides energy and utilities services to the University campus spread across multiple sites comprised of +150 acres, 81 buildings, and more than six million gross square feet. Primary responsibilities are associated with operation of the Main Campus and its central energy plant and utility infrastructure. The Main Campus utility infrastructure consists of a 5.5MW natural gas fired co-generation plant with large capacity chillers, thermal energy storage system, auxiliary boilers, high voltage substation and medium voltage switchgear and electrical distribution infrastructure at 33 building substations. Utilities infrastructure includes steam, condensate and distributed chilled water pumping systems, up to the interface to the connections in the campus buildings. The unit is responsible for the fire/life safety and security systems for the Main Campus and all other off campus sites. The Energy & Utilities unit employs approximately 18 full time permanent staff. Key Responsibilities Operational needs vary daily and are based on priorities set by the appropriate administrator Reviews work order system to understand and complete assigned preventative, deferred, and reactive maintenance work efforts in a manner aligned with the priorities communicated by the appropriate administrator Performs as a journey-level electrician in association with basic and advanced maintenance and repair work typical to the field Maintains a clean and safe work environment Performs as a journey-level low voltage electrician in the recommendation and selection of materials related to maintenance and repair projects Reads, interprets, and works from plans, drawings, and specifications Ensures all work efforts are properly and accurately tracked in the computerized maintenance management systems including technician notes, labor and material resources utilized, schedule, and other documentation required to substantiate the work effort Assists with campus emergency response efforts in the area of assignment including work performed after hours or on weekends Knowledge, Skills & Abilities Ability to organize assigned work and carry forward assignments based on operational priorities as defined by the appropriate administrator and/or operating guidelines with a focus on efficiently performing duties required to complete assignments successfully and within given deadlines Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments Ability to operate a motor vehicle, utility cart, scissor lift, boom lift, and forklift (as certified) and other equipment and tools required to successfully complete assignments Developed computer and technology skills including use of software common to business and organizational management including email, word processing, spreadsheets, scheduling Must be able to work evening, weekend, or holiday hours when requested to attend to campus business needs or respond to emergencies Required Qualifications Any combination of progressively responsible experience which demonstrates achievement of journey-level skills equivalent to that acquired through completion of a standard 8000 hour (4 year) electrician’s apprenticeship program Requires the possession of a valid California Driver’s License for the operation of any vehicle or equipment required for position and in any emergency. Must participate in all OSHA required physicals and examinations License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Education equivalent to that achieved within the electrical trade that would lead one toward achieving journey level status in or any equivalent combination of training and experience which demonstrates the achievement of journey-level skills equivalent to that acquired through completion of an applicable apprenticeship program Preferred possession of CA Department of Industrial Relations Fire Alarm Technician Certification Preferred NICETT I minimum certification Preferred NICETT II minimum certification. Preferred factory training on Simplex and/or Siemens Fire Alarm Systems, S2 Access Control Systems, and intrusion detection and access control systems with free-standing multi zone DACT dialers Weekly Fire pump test certificate from Office of State Fire Marshal Experience with server-based account management and control systems such as SIS Alarm Center, S2 Enterprise Systems, Genetec VMS system or similar Compensation Classification: Electrician Anticipated Hiring Range: $6,151/month - $6,391/month CSU Salary Range: $6,151/month - $7,942/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: October 11, 2023 through October 26, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Business Manager (533712)

Cal State University (CSU) Long Beach 1250 North Bellflower Boulevard, Long Beach, California 90840, USA

Description: Job Summary Under general direction, serves as manager of finance and budget administration for Financial Management (FM), including involvement with campus-wide finance initiatives facilitated by FM. Provides oversight for approximately$10.0M in operating and trust funds for Financial Management. The position is responsible for providing finance and monetary guidance for all Auxiliary and Enterprise funds, annually administer and coordinate the Executive Order (EO) 1000 and Cost Allocation Plan (CAP) calculation and billing ($5.0M) for the auxiliary and enterprise entities and review of the financial statements on a periodic basis (quarterly, bi-annually and/or annually) for the Auxiliary Funds and Enterprise Funds ($118.9M). Facilitates work on special projects related to entities affiliated with FM. Participates with the FM team to develop, communicate, train, and implement internal financial processes, having a campus-wide impact. Key Responsibilities Finance Operations - Responsible for facilitation of budget administration and allocation processes of Financial Management (FM) including financial planning, preparation and administration of the budgets, authorization of financial and business transactions, budget and expenditure analysis. Utilizes PeopleSoft financial reporting systems to run reports, prepare/approve journal entries, analyze financial variances and trends and monitors the various funds and department budgets within FM. Budgets and monitors expenditures related to all positions and temporary positions allocated to FM. This includes monitoring allocations, personnel expenditures, and ensuring resources are available before new positions are created. Special Projects - Manages and facilitates special projects for the Assistant Vice President of Financial Management, related to various FM departments, campus wide initiatives or other affiliated entities. Training - Develops financial presentations and is able to present to various levels of campus personnel that may or may not have a financial background. Identifies new training topics based on changes in policy and/or procedures. Manges the project plan related to the training through completion. Evaluates the need for special subject matter training. Reviews presentations by FM staff and provides feedback. Coordinates with the CMS group regarding reservations of the BAAC and registration set up and monitoring of signups. Knowledge Skills and Abilities Excellent organizational skills. Excellent written and oral interpersonal communication skills. Demonstrated ability to understand the audience and create effective presentations that will convey the desired message. Demonstrated ability to effectively deliver financial presentations to various audiences that will often include administrators and executives who do not have a strong financial background. Ability to interpret and apply CSU policy and procedures, pertinent state and federal laws so as to affect the FM systems management and assure data integrity. Understanding of General Accounting and Reporting functions. Ability to generate data or reports from the University Financial Reporting systems. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree and five years of related experience. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department Financial Management Compensation Hiring Range: $7,589 - $11,384 per month commensurate with candidate's education, experience, skills, and training Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Benefits This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits. Classification Administrator II Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Closing Date/Time: December 8, 2023

Nov 18, 2023

Full Time

Description: Job Summary Under general direction, serves as manager of finance and budget administration for Financial Management (FM), including involvement with campus-wide finance initiatives facilitated by FM. Provides oversight for approximately$10.0M in operating and trust funds for Financial Management. The position is responsible for providing finance and monetary guidance for all Auxiliary and Enterprise funds, annually administer and coordinate the Executive Order (EO) 1000 and Cost Allocation Plan (CAP) calculation and billing ($5.0M) for the auxiliary and enterprise entities and review of the financial statements on a periodic basis (quarterly, bi-annually and/or annually) for the Auxiliary Funds and Enterprise Funds ($118.9M). Facilitates work on special projects related to entities affiliated with FM. Participates with the FM team to develop, communicate, train, and implement internal financial processes, having a campus-wide impact. Key Responsibilities Finance Operations - Responsible for facilitation of budget administration and allocation processes of Financial Management (FM) including financial planning, preparation and administration of the budgets, authorization of financial and business transactions, budget and expenditure analysis. Utilizes PeopleSoft financial reporting systems to run reports, prepare/approve journal entries, analyze financial variances and trends and monitors the various funds and department budgets within FM. Budgets and monitors expenditures related to all positions and temporary positions allocated to FM. This includes monitoring allocations, personnel expenditures, and ensuring resources are available before new positions are created. Special Projects - Manages and facilitates special projects for the Assistant Vice President of Financial Management, related to various FM departments, campus wide initiatives or other affiliated entities. Training - Develops financial presentations and is able to present to various levels of campus personnel that may or may not have a financial background. Identifies new training topics based on changes in policy and/or procedures. Manges the project plan related to the training through completion. Evaluates the need for special subject matter training. Reviews presentations by FM staff and provides feedback. Coordinates with the CMS group regarding reservations of the BAAC and registration set up and monitoring of signups. Knowledge Skills and Abilities Excellent organizational skills. Excellent written and oral interpersonal communication skills. Demonstrated ability to understand the audience and create effective presentations that will convey the desired message. Demonstrated ability to effectively deliver financial presentations to various audiences that will often include administrators and executives who do not have a strong financial background. Ability to interpret and apply CSU policy and procedures, pertinent state and federal laws so as to affect the FM systems management and assure data integrity. Understanding of General Accounting and Reporting functions. Ability to generate data or reports from the University Financial Reporting systems. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree and five years of related experience. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department Financial Management Compensation Hiring Range: $7,589 - $11,384 per month commensurate with candidate's education, experience, skills, and training Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Benefits This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits. Classification Administrator II Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. Closing Date/Time: December 8, 2023

Principal Client Support Specialist

CITY OF SUNNYVALE, CA Sunnyvale, California, United States

Description Principal Client Support Specialist Full-Time Employment Opportunity The position opens on Thursday, November 16, 2023, and the final filing date is Thursday, December 14, 2023 at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a service-oriented Principal Client Support Specialist for the Information Technology Department. The incumbent will lead, the client support services team, a team dedicated to providing a Citywide service desk, knowledgebase, and end-user device field support. The team focuses on cell phone, radio, mobile device, and desktop computing support along with managing the Information Technology Service Management (ITSM) system which includes IT asset management and change management functions. Strong customer service business-to-technical skills and experience in implementing and supporting client devices, troubleshooting issues, performing systems analysis, multi-tasking, and end-user training and support are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently. The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. DEFINITION: Under general direction of an Information Technology Manager, supervises, coordinates, monitors, performs and supports all functions of the ITSM (IT Service Management System) and Service Desk functions such as incident/problem management, request fulfillment, asset management, knowledgebase management, IT service catalog; analyzes, implements, administers, and maintains computer systems, client devices (desktops, laptops, tablets, SmartPhones, etc.), data and voice systems; server/storage systems; provides ongoing technical and operational support and customer service assistance in the use of client devices and City information systems in one or more of the following areas: installation, repair, service desk, and/or training; analyzes, installs, maintains, repairs, tests, trains, monitors and supports new or modified technology and business systems, products, processes and equipment and maintains existing systems under the appropriate Service Level Agreements (SLAs); provides related technical, operational and managerial assistance conducting research, analysis and preparation of reports and making appropriate recommendations; participates in and/or manages infrastructure, system implementation or client services projects to include schedule and resource planning; provides training and technical support to technical staff and end users; closely coordinates and works with departmental managers, system owners, end-users, public officials, the public, vendors, and project teams; executes the Information Technology Strategic Plan; assists in the development and management of the unit's performance measures and budget; supervises and manages staff within the unit; operates as the subject matter expert; and performs related work as required. DISTINGUISHING CHARACTERISTICS Principal Client Support Specialist is the highest level in the classification series. The classification of Principal Client Support Specialist is distinguished from the higher-level Information Technology Manager in that the Information Technology Manager is responsible for the overall administration of the division. This classification is further distinguished from the lower-level Senior Client Support Specialist in that the Principal Client Support Specialist is assigned the most complex duties and responsibilities of the positions in the series, is responsible for the functions within the ITSM, works independently to complete operational and project tasks, lead IT projects, and have full supervisory responsibility. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include, but are not limited to, the following): Supervises assigned IT staff; participates in selection process; provides mentorship, guidance and direction; provides and coordinates training; directs and administers evaluations of assigned staff. Assists with the development of department and unit goals and correspondingly aligned goals of assigned staff. Assists in the development and implementation of department or Citywide goals, objectives, policies and procedures; educates employees and managers on technical issues related to area of assignment; analyzes and recommends strategies to improve effectiveness of operation. May represent the Information Technology Department in interdepartmental, interagency and public meetings; acts as staff to and/or serves on Citywide, Regional or Inter-Agency committees and task forces as assigned. Installs, configures, and tests desktop computer hardware, voice and/or data communications equipment, server/storage equipment and software applications and integrates them with related technical and business systems; researches and evaluates new technologies. Performs equipment and system set-up including necessary interconnections and performance monitoring. Provides technical assistance to City employees either in person or over the telephone; troubleshoots hardware and software problems; repairs equipment and software to ensure proper operations; refers problems to appropriate staff as needed. Coordinates with voice and data communications service providers for the installation and maintenance of communication services. Oversees maintenance of the City's telecommunications cable plant provided by contractors. May be required to perform minor cabling work. Provides technical support and customer service assistance either in person, online or over the telephone; resolves problems or escalates to Management as needed. Provides Citywide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications and voice and/or data communications equipment. Develops, or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operations; develops and maintains technical user documentation and support materials, including multimedia documentation, replacement schedules, modification of technology standards and recommendations for training programs. Oversees and develops training programs and orientations; develops and approves training materials; provides training to users and technical support staff through both formal and informal training programs. Provides technical support, including testing and equipment maintenance for meetings in the City Council chambers. Maintains and supports business and voicemail systems, call accounting systems, desk sets and other stationary telephone equipment. Provides technical direction, guidance, and customer service assistance to City employees in the operation and use of desktop computers, server/storage and City information systems. Configures and monitors systems based on Cybersecurity practices and procedures. Makes recommendations on new technologies, business processes and/or streamlines functions. Oversees the team and answers, evaluates and prioritizes incoming telephone, voice mail, e-mail, online and in-person requests for assistance from City employees experiencing problems with hardware, software and other information and computer-related technologies; sets priorities and assignment of service requests to resolve problems in the most expedient manner; makes recommendations regarding best solutions and products to meet user's business needs. Assists in analyzing data and preparing reports and technical documentation. Interacts with and assists Network Engineers/System Administrators in troubleshooting and diagnosing desktop computing, server/storage and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Oversees, develops, maintains and approves technical system documentation within the knowledgebase; ensures completion of technical documentation by subordinates. Provides Citywide system alerts, outages or maintenance notices as needed. Ensures compliance with industry and government regulations. Facilitates effective team interaction and cross-functional team coordination. Guides IT staff in the creation of operational procedure manuals as needed. Provides system support to IT staff and serves as a liaison to vendor technical staff. Provides resource and staff loading plans for use on projects. Manages and monitors tasks related to projects or system implementations. Chairs and facilitates meetings where appropriate and distributes minutes to all project team members. Prepares presentation materials for meetings, documents and follows up on important actions and decisions from meetings. Provides verbal and written reports in assigned areas of responsibility. Develops project plans based on standard Project Management guidelines and leads or participates in projects according to the plan. Plans and executes projects according to the IT Strategic Plan. Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for the performance of projects and assignments; implements policies and procedures. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. May report to the EOC in a major event on behalf of an IT Manager. Plan, prioritize, assign, supervise and review the work of assigned staff. Participate in budget preparation and administration for projects, operations or technology investments; monitor and control expenditures. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications MINIMUM QUALIFICATIONS: Education and Experience: The minimum qualifications for education and experience can be met in the one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in public administration, business administration, systems administration, network systems administration, business information systems, computer science, software information systems, information technology, electronics technology, or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, business administration, public administration, information technology, informatics, web science, business information systems, electronics technology or related field AND SIX years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR At least one of CompTIA A+, NetApp Certified Data Administrator (NCDA), SNIA Certified Storage Professional (SCSP), SNIA Certified Information Architect (SCIA), or one/multiple Microsoft Certified Associate or Engineer Role-based certification AND SEVEN years of experience in computer systems support, desktop/user support, server/storage support, general information technology support, telecommunications support or networking support. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Depending upon assignment: Principles and practices of excellent customer service. Principles and practices of IT Infrastructure Library (ITIL). Principles and practices of IT Service Management (ITSM) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Advanced principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Advanced principles and practices of computer, business or telecommunications operations, including operating systems and software products; principles and practices of server/storage solutions, local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, recordkeeping, report preparation, technical documentation and writing. Personal computer hardware, operating systems, common personal computer applications for office automation. Computer peripheral such as printers, copiers, scanners, plotters, and external storage devices. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Current developments and trends of client services and service desk call centers. Principles and practices of budget monitoring. Principles and practices of supervision, training and performance evaluation. Methods and techniques to motivate staff and manage effective teams. Applicable industry and safety codes and standards. Cybersecurity practices and procedures. Principles of project management. Ability to: Provide excellent customer service. Supervise, coach, guide and mentor team members. Communicate effectively, orally and in writing, to include translating technical terms into non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Assess the risks and costs of IT operations and developing cost-effective solutions. Supervise the work of subordinate employees and maintain functional relationships with a variety of other technical and non-technical staff. Effectively organize, prioritize and complete work assignments in an expedient and customer service orientation. Provide technical advice and consultation to City staff in person, over the telephone, or by email. Develop project plans based on standard Project Management guidelines and leads or participates in complex client services and ITSM design projects according to the plan, in support of the IT Strategic Plan and City goals. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Independently develop and coordinate effective administrative and business systems, programs and procedures. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware, server/storage requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Direct, train and assist with the evaluation of assigned staff. Make sound decisions within established guidelines. Prepare and maintain clear, concise and accurate written reports, records and other related documentation. Make public presentations, as necessary. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Effectively organize, prioritize, follow-up, and use good judgment on work assignments to meet established deadlines. Determine needs for and/or develop administrative/operational policy proposals. Perform alternative cost/benefit analysis for network or server/storage enhancement or replacement and provide recommendations. Develop and maintains technical system documentation. Assist in contract development and negotiation and manage vendor performance. Develop and provides training and materials to end-users and other technical staff. Respond to cybersecurity issues and remediate in a timely manner. Serve as a client liaison to identify and define project requirements, scope and objectives. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of one or more Microsoft Certified Associate or Engineer Role-based certification(s). DESIRABLE QUALIFICATIONS Public sector employment experience. Proven track record of successfully managing or supervising a Service Desk or Call Center. Proven track record of motivating teams and providing supervision to high-performing teams. Possession and maintenance of the following: ITIL (IT Infrastructure Library) Certification Possession and maintenance of HDI Desktop Support Technician Possession and maintenance of CCNA (Cisco Certified Network Associate) NetApp Certified Data Administrator (NCDA), Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert SNIA Certified Storage Professional ( SCSP ) SNIA Certified Information Architect ( SCIA ) Application and Selection Process APPLICATION PROCESS The application period closes on Thursday, December 14, 2023, at 5:00 pm (postmarks or faxes are not accepted) or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for January 9, 2024 or January 11, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for January 22-23, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 12/14/2023 5:00 PM Pacific

Nov 17, 2023

Full Time

Description Principal Client Support Specialist Full-Time Employment Opportunity The position opens on Thursday, November 16, 2023, and the final filing date is Thursday, December 14, 2023 at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first. The City of Sunnyvale is seeking a service-oriented Principal Client Support Specialist for the Information Technology Department. The incumbent will lead, the client support services team, a team dedicated to providing a Citywide service desk, knowledgebase, and end-user device field support. The team focuses on cell phone, radio, mobile device, and desktop computing support along with managing the Information Technology Service Management (ITSM) system which includes IT asset management and change management functions. Strong customer service business-to-technical skills and experience in implementing and supporting client devices, troubleshooting issues, performing systems analysis, multi-tasking, and end-user training and support are essential for this role. This position interacts with department staff and the ideal candidate should demonstrate an exceptional ability to communicate with IT and business staff, consultants, contractors, public, and other project stakeholders effectively and efficiently. The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the city in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network (voice and data) infrastructure, desktops and laptops, emergency and non-emergency radios, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City's operations effectively and efficiently. DEFINITION: Under general direction of an Information Technology Manager, supervises, coordinates, monitors, performs and supports all functions of the ITSM (IT Service Management System) and Service Desk functions such as incident/problem management, request fulfillment, asset management, knowledgebase management, IT service catalog; analyzes, implements, administers, and maintains computer systems, client devices (desktops, laptops, tablets, SmartPhones, etc.), data and voice systems; server/storage systems; provides ongoing technical and operational support and customer service assistance in the use of client devices and City information systems in one or more of the following areas: installation, repair, service desk, and/or training; analyzes, installs, maintains, repairs, tests, trains, monitors and supports new or modified technology and business systems, products, processes and equipment and maintains existing systems under the appropriate Service Level Agreements (SLAs); provides related technical, operational and managerial assistance conducting research, analysis and preparation of reports and making appropriate recommendations; participates in and/or manages infrastructure, system implementation or client services projects to include schedule and resource planning; provides training and technical support to technical staff and end users; closely coordinates and works with departmental managers, system owners, end-users, public officials, the public, vendors, and project teams; executes the Information Technology Strategic Plan; assists in the development and management of the unit's performance measures and budget; supervises and manages staff within the unit; operates as the subject matter expert; and performs related work as required. DISTINGUISHING CHARACTERISTICS Principal Client Support Specialist is the highest level in the classification series. The classification of Principal Client Support Specialist is distinguished from the higher-level Information Technology Manager in that the Information Technology Manager is responsible for the overall administration of the division. This classification is further distinguished from the lower-level Senior Client Support Specialist in that the Principal Client Support Specialist is assigned the most complex duties and responsibilities of the positions in the series, is responsible for the functions within the ITSM, works independently to complete operational and project tasks, lead IT projects, and have full supervisory responsibility. Essential Job Functions ESSENTIAL JOB FUNCTIONS: (May include, but are not limited to, the following): Supervises assigned IT staff; participates in selection process; provides mentorship, guidance and direction; provides and coordinates training; directs and administers evaluations of assigned staff. Assists with the development of department and unit goals and correspondingly aligned goals of assigned staff. Assists in the development and implementation of department or Citywide goals, objectives, policies and procedures; educates employees and managers on technical issues related to area of assignment; analyzes and recommends strategies to improve effectiveness of operation. May represent the Information Technology Department in interdepartmental, interagency and public meetings; acts as staff to and/or serves on Citywide, Regional or Inter-Agency committees and task forces as assigned. Installs, configures, and tests desktop computer hardware, voice and/or data communications equipment, server/storage equipment and software applications and integrates them with related technical and business systems; researches and evaluates new technologies. Performs equipment and system set-up including necessary interconnections and performance monitoring. Provides technical assistance to City employees either in person or over the telephone; troubleshoots hardware and software problems; repairs equipment and software to ensure proper operations; refers problems to appropriate staff as needed. Coordinates with voice and data communications service providers for the installation and maintenance of communication services. Oversees maintenance of the City's telecommunications cable plant provided by contractors. May be required to perform minor cabling work. Provides technical support and customer service assistance either in person, online or over the telephone; resolves problems or escalates to Management as needed. Provides Citywide information technology training standards; develops, coordinates and conducts new employee orientations regarding the City's software applications and voice and/or data communications equipment. Develops, or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operations; develops and maintains technical user documentation and support materials, including multimedia documentation, replacement schedules, modification of technology standards and recommendations for training programs. Oversees and develops training programs and orientations; develops and approves training materials; provides training to users and technical support staff through both formal and informal training programs. Provides technical support, including testing and equipment maintenance for meetings in the City Council chambers. Maintains and supports business and voicemail systems, call accounting systems, desk sets and other stationary telephone equipment. Provides technical direction, guidance, and customer service assistance to City employees in the operation and use of desktop computers, server/storage and City information systems. Configures and monitors systems based on Cybersecurity practices and procedures. Makes recommendations on new technologies, business processes and/or streamlines functions. Oversees the team and answers, evaluates and prioritizes incoming telephone, voice mail, e-mail, online and in-person requests for assistance from City employees experiencing problems with hardware, software and other information and computer-related technologies; sets priorities and assignment of service requests to resolve problems in the most expedient manner; makes recommendations regarding best solutions and products to meet user's business needs. Assists in analyzing data and preparing reports and technical documentation. Interacts with and assists Network Engineers/System Administrators in troubleshooting and diagnosing desktop computing, server/storage and Local Area Network (LAN) and Wide Area Networks (WAN) problems. Oversees, develops, maintains and approves technical system documentation within the knowledgebase; ensures completion of technical documentation by subordinates. Provides Citywide system alerts, outages or maintenance notices as needed. Ensures compliance with industry and government regulations. Facilitates effective team interaction and cross-functional team coordination. Guides IT staff in the creation of operational procedure manuals as needed. Provides system support to IT staff and serves as a liaison to vendor technical staff. Provides resource and staff loading plans for use on projects. Manages and monitors tasks related to projects or system implementations. Chairs and facilitates meetings where appropriate and distributes minutes to all project team members. Prepares presentation materials for meetings, documents and follows up on important actions and decisions from meetings. Provides verbal and written reports in assigned areas of responsibility. Develops project plans based on standard Project Management guidelines and leads or participates in projects according to the plan. Plans and executes projects according to the IT Strategic Plan. Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for the performance of projects and assignments; implements policies and procedures. Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities. May report to the EOC in a major event on behalf of an IT Manager. Plan, prioritize, assign, supervise and review the work of assigned staff. Participate in budget preparation and administration for projects, operations or technology investments; monitor and control expenditures. WORKING CONDITIONS Position requires prolonged sitting, standing, walking, reaching, twisting, bending, kneeling, crawling, squatting and stooping in the performance of daily activities. The position also requires repetitive hand movement and fine motor coordination in performing computer installation and repair and preparing reports using a computer keyboard. Additionally, the position requires both near and far vision when repairing and installing computers and/or when reading written reports and work-related documents. Additionally, color vision is required to accurately interpret visual displays and voice and data wiring color code standards. The nature of the work and assignment requires the ability to climb ladders and work in small spaces. Acute hearing is required when communicating by telephone and in person. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation. Minimum Qualifications MINIMUM QUALIFICATIONS: Education and Experience: The minimum qualifications for education and experience can be met in the one of the following ways: A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR An Associate's degree or have completed 60 semester or 90 quarter units at an accredited college or university in public administration, business administration, systems administration, network systems administration, business information systems, computer science, software information systems, information technology, electronics technology, or related field AND SEVEN years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR A Bachelor's degree or four years of full-time post-secondary education from an accredited college or university with concentration in computer science, computer engineering, business administration, public administration, information technology, informatics, web science, business information systems, electronics technology or related field AND SIX years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; OR At least one of CompTIA A+, NetApp Certified Data Administrator (NCDA), SNIA Certified Storage Professional (SCSP), SNIA Certified Information Architect (SCIA), or one/multiple Microsoft Certified Associate or Engineer Role-based certification AND SEVEN years of experience in computer systems support, desktop/user support, server/storage support, general information technology support, telecommunications support or networking support. NOTE: A Master's of Science degree in Computer Science, Computer Engineering, Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience. Knowledge of: Depending upon assignment: Principles and practices of excellent customer service. Principles and practices of IT Infrastructure Library (ITIL). Principles and practices of IT Service Management (ITSM) systems to include Incident/Problem Management; Request Fulfilment; Knowledgebase; Asset Management and IT Service Catalogs. Advanced principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems. Advanced principles and practices of computer, business or telecommunications operations, including operating systems and software products; principles and practices of server/storage solutions, local area networks (LAN) and wide area networks (WAN). Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users. Methods and techniques of modern office business software programs, recordkeeping, report preparation, technical documentation and writing. Personal computer hardware, operating systems, common personal computer applications for office automation. Computer peripheral such as printers, copiers, scanners, plotters, and external storage devices. Applicable industry and safety codes and standards. Office methods, procedures, software and equipment. Current developments and trends of client services and service desk call centers. Principles and practices of budget monitoring. Principles and practices of supervision, training and performance evaluation. Methods and techniques to motivate staff and manage effective teams. Applicable industry and safety codes and standards. Cybersecurity practices and procedures. Principles of project management. Ability to: Provide excellent customer service. Supervise, coach, guide and mentor team members. Communicate effectively, orally and in writing, to include translating technical terms into non-technical terms. Identify, analyze and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. Assess the risks and costs of IT operations and developing cost-effective solutions. Supervise the work of subordinate employees and maintain functional relationships with a variety of other technical and non-technical staff. Effectively organize, prioritize and complete work assignments in an expedient and customer service orientation. Provide technical advice and consultation to City staff in person, over the telephone, or by email. Develop project plans based on standard Project Management guidelines and leads or participates in complex client services and ITSM design projects according to the plan, in support of the IT Strategic Plan and City goals. Identify, analyze and resolve customer/user problems; take appropriate corrective action to problems; research technical materials to provide solutions to problems, or refer problems to appropriate staff. Independently develop and coordinate effective administrative and business systems, programs and procedures. Learn more complex principles, practices, techniques and regulations pertaining to assigned duties. Analyze current and future training, data, voice, software/hardware, server/storage requirements and needs; make appropriate recommendations; develop, present and evaluate training programs and new employee training sessions. Effectively interpret and explain applicable processes, regulations, information technology protocols and hardware/software application solutions to users; listen and communicate information to persons with a diverse background of knowledge and experience. Develop and implement revisions to standard operating procedures to improve effectiveness and/or comply with technological changes as appropriate. Perform a variety of tasks in a consistent and accurate manner. Direct, train and assist with the evaluation of assigned staff. Make sound decisions within established guidelines. Prepare and maintain clear, concise and accurate written reports, records and other related documentation. Make public presentations, as necessary. Establish, maintain and promote positive and effective working relationships with employees, other agencies, public officials and the public. Effectively organize, prioritize, follow-up, and use good judgment on work assignments to meet established deadlines. Determine needs for and/or develop administrative/operational policy proposals. Perform alternative cost/benefit analysis for network or server/storage enhancement or replacement and provide recommendations. Develop and maintains technical system documentation. Assist in contract development and negotiation and manage vendor performance. Develop and provides training and materials to end-users and other technical staff. Respond to cybersecurity issues and remediate in a timely manner. Serve as a client liaison to identify and define project requirements, scope and objectives. Willingness to: Provide emergency response to reduce downtime, correct errors or monitor vendor activity surrounding critical system failures, off-hours scheduled maintenance downtime or work on call on a scheduled and as needed basis. Provide services in different geographical locations throughout the City as requested by users or needed. Licenses/Certificates: Possession and maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority. Possession and maintenance of CompTIA A+ certification. Possession and maintenance of one or more Microsoft Certified Associate or Engineer Role-based certification(s). DESIRABLE QUALIFICATIONS Public sector employment experience. Proven track record of successfully managing or supervising a Service Desk or Call Center. Proven track record of motivating teams and providing supervision to high-performing teams. Possession and maintenance of the following: ITIL (IT Infrastructure Library) Certification Possession and maintenance of HDI Desktop Support Technician Possession and maintenance of CCNA (Cisco Certified Network Associate) NetApp Certified Data Administrator (NCDA), Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Developer Associate Microsoft Certified: Azure AI Engineer Associate Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Developer Associate Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Data Analyst Associate Microsoft Certified: Azure Data Scientist Associate Microsoft Certified: Azure Data Engineer Associate Microsoft Certified: Azure Database Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert SNIA Certified Storage Professional ( SCSP ) SNIA Certified Information Architect ( SCIA ) Application and Selection Process APPLICATION PROCESS The application period closes on Thursday, December 14, 2023, at 5:00 pm (postmarks or faxes are not accepted) or after receiving 100 qualified and completed applications, whichever is first. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at https://sunnyvale.ca.gov , and click on 'City jobs'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for January 9, 2024 or January 11, 2024. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in a selection interview with the department tentatively scheduled for January 22-23, 2024 . Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Sunnyvale Employees Association (SEA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association SEA Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: 12/14/2023 5:00 PM Pacific

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