WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing Organizations can unlock more value in their supplier diversity programs by including higher-growth sectors and promoting diversity across the business ecosystem. The Minority and Women Business Enterprises (MWBE) Program Manager supports the growth of minority procurement and minority and women business enterprises within Wake County. This Program Manager will lead Wake County’s efforts for MWBE outreach, program implementation and internal process development. The MWBE Program Manager will: Plan, develop and oversee implementation of programs, procedures and policies to increase contact between MWBEs and county departments Lead in the development and implementation of procedures concerning MWBE participation, and compliance functions, including: development and timely submission of substantive plans for Wake County MWBE participation goals; collection and compilation of reports on MWBE utilization; support for departments with compliance auditing and approval of audit methodologies; and monitors, prepares and provides statutorily required reports Oversee MWBE certification through the NC Historically Underutilized Businesses (HUB) Office and customer services programming, consisting of various technical and financial assistance initiatives to help MWBEs bid on and secure government contracts, access financing, improve operations, and grow their businesses Participate in working groups, task forces, and forums on MWBE issues and opportunities, and ensure the visibility of Wake County MWBE activity throughout the stakeholder community Conduct MWBE forums to advise communities of upcoming new contract opportunities that span a variety of industry categories (construction, architecture & engineering, professional services, other services, and goods) This positions offers a flexible hybrid work schedule with time in the office required. About Our Team The mission of the Office of Diversity, Equity, and Inclusion is to promote a culture that is welcoming, affirming, diverse, equitable and inclusive in order to foster a sense of belonging for (Team) Wake and beyond, with the goal of advancing human potential and growth. From interpersonal development, to reimagining systems - this team keeps equity at the center. Our primary impact can be seen in our 4,000+ employee enterprise, but more importantly to our 1 million+ residents. This team is mission-driven, works collaboratively, and operates with a passion for change. Join and become a part of a transformative team that seeks to innovate and reimagine how we work across difference. The Basics (Required Education and Experience) Bachelor’s degree in public administration, business administration, urban planning, finance, accounting, or a related field Three years of job-related experience Equivalent experience and education will be accepted Beyond the Basics (Preferred Education and Experience) Masters in Public Administration Five to ten years in designing MWBE participation strategy Five to ten years of demonstrated successful and progressively responsible experience in program management in the administration of community, education, and/or social justice programs focused on the implementation of diversity and equity programming Experience researching, developing, managing, and implementing diversity, equity, and inclusion strategies and programs, preferably in the public sector Experience in local or state government How Will We Know You're 'The One'? Demonstrated knowledge in current best practices to address procurement disparities and support building the capacity of MWBEs Strong project management skills, specifically leading and directing projects are critical. The ability to demonstrate urgency for project tasks, particularly as it relates to initiating meetings, follow-ups, and communications to keep projects moving forward Ability to plan and deliver effective and engaging presentations and trainings to a variety of audiences Highly organized with a keen attention to detail, ability to juggle multiple priority projects at once and meet established deadlines Ability to work well with different team members and manage lateral reporting relationships. Ability to engage, influence and mobilize others, working at multiple levels within an organization< Ability to gather, organize, edit, analyze, synthesize and communication large amounts of information Ability to effectively communicate verbally and in writing Flexibility and adaptability, along with meeting facilitation skills About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC USA Employment Type: Regular Work Schedule: Monday - Friday, 8:30 am - 5:15 pm Hiring Range: $64,971 - $110,454 Posting Closing Date:This recruitment will remain open until a successful candidate has been identified. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
What You'll Be Doing Organizations can unlock more value in their supplier diversity programs by including higher-growth sectors and promoting diversity across the business ecosystem. The Minority and Women Business Enterprises (MWBE) Program Manager supports the growth of minority procurement and minority and women business enterprises within Wake County. This Program Manager will lead Wake County’s efforts for MWBE outreach, program implementation and internal process development. The MWBE Program Manager will: Plan, develop and oversee implementation of programs, procedures and policies to increase contact between MWBEs and county departments Lead in the development and implementation of procedures concerning MWBE participation, and compliance functions, including: development and timely submission of substantive plans for Wake County MWBE participation goals; collection and compilation of reports on MWBE utilization; support for departments with compliance auditing and approval of audit methodologies; and monitors, prepares and provides statutorily required reports Oversee MWBE certification through the NC Historically Underutilized Businesses (HUB) Office and customer services programming, consisting of various technical and financial assistance initiatives to help MWBEs bid on and secure government contracts, access financing, improve operations, and grow their businesses Participate in working groups, task forces, and forums on MWBE issues and opportunities, and ensure the visibility of Wake County MWBE activity throughout the stakeholder community Conduct MWBE forums to advise communities of upcoming new contract opportunities that span a variety of industry categories (construction, architecture & engineering, professional services, other services, and goods) This positions offers a flexible hybrid work schedule with time in the office required. About Our Team The mission of the Office of Diversity, Equity, and Inclusion is to promote a culture that is welcoming, affirming, diverse, equitable and inclusive in order to foster a sense of belonging for (Team) Wake and beyond, with the goal of advancing human potential and growth. From interpersonal development, to reimagining systems - this team keeps equity at the center. Our primary impact can be seen in our 4,000+ employee enterprise, but more importantly to our 1 million+ residents. This team is mission-driven, works collaboratively, and operates with a passion for change. Join and become a part of a transformative team that seeks to innovate and reimagine how we work across difference. The Basics (Required Education and Experience) Bachelor’s degree in public administration, business administration, urban planning, finance, accounting, or a related field Three years of job-related experience Equivalent experience and education will be accepted Beyond the Basics (Preferred Education and Experience) Masters in Public Administration Five to ten years in designing MWBE participation strategy Five to ten years of demonstrated successful and progressively responsible experience in program management in the administration of community, education, and/or social justice programs focused on the implementation of diversity and equity programming Experience researching, developing, managing, and implementing diversity, equity, and inclusion strategies and programs, preferably in the public sector Experience in local or state government How Will We Know You're 'The One'? Demonstrated knowledge in current best practices to address procurement disparities and support building the capacity of MWBEs Strong project management skills, specifically leading and directing projects are critical. The ability to demonstrate urgency for project tasks, particularly as it relates to initiating meetings, follow-ups, and communications to keep projects moving forward Ability to plan and deliver effective and engaging presentations and trainings to a variety of audiences Highly organized with a keen attention to detail, ability to juggle multiple priority projects at once and meet established deadlines Ability to work well with different team members and manage lateral reporting relationships. Ability to engage, influence and mobilize others, working at multiple levels within an organization< Ability to gather, organize, edit, analyze, synthesize and communication large amounts of information Ability to effectively communicate verbally and in writing Flexibility and adaptability, along with meeting facilitation skills About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC USA Employment Type: Regular Work Schedule: Monday - Friday, 8:30 am - 5:15 pm Hiring Range: $64,971 - $110,454 Posting Closing Date:This recruitment will remain open until a successful candidate has been identified. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
CALPIA - CA Prison Industry Authority
Folsom, California, United States
Job Description and Duties This position offers hybrid telework options. When reporting to the office, the location offers free parking and is close to Folsom Lake, Historical Folsom, eateries, shopping, and walking trails. Under the general direction of the Chief Information Technology Officer, the incumbent plans, organizes, and directs the work of the Help Desk, Desktop Services and Field Operations programs and units. Incumbent performs the most difficult or sensitive work and must have the ability to communicate effectively and efficiently with customer base throughout CALPIA’s enterprises. The incumbent must be a detail-oriented, experienced Queue Manager with strong analytical skills. The Incumbent will monitor queues and adjust to mitigate impacts to the service levels and workload. Incumbent directly supervises information technology and supports staff performing work in several domains with a focus on Systems Engineering. Incumbent identifies, documents, and monitors defined service levels and performance management standards, ensures compliance to standards, develops scope of work, and participates in vendor/product solution evaluation and selection. To apply as a list candidate for the vacancy, you must first attain list eligibility by taking the Information Technology Supervisor II exam located at the link below. https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=2PBBW To join virtual " How to Apply for State Job " Zoom meetings WEDNESDAYS @ 1130 and FRIDAYS @ 11am and 4pm (excluding holidays), use the link and sign-on information below https://bit.ly/CALPIA Meeting ID: 878 6442 6512 Passcode: CALPIA You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SUPERVISOR II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-403245 Position #(s): 063-045-1404-002 Working Title: Information Technology Supervisor II Classification: INFORMATION TECHNOLOGY SUPERVISOR II $7,783.00 - $10,428.00 Per CCR 249.3, this job control may be used to fill subsequent vacancies. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 0800 - 1700 Work Week: Monday - Friday Department Information The California Prison Industry Authority (CALPIA) is a self-supporting state agency that provides productive work opportunities and job skills to incarcerated individuals to reduce recidivism and increase public and prison safety. Join our CALPIA Jobs mailing list! California Prison Industry Authority Recruitment Video California Prison Industry Authority Recruitment Video (Spanish) In the event of a medical state of emergency CALPIA will follow Public Health Orders issued by the California Department of Public Health (CDPH) and issue departmental directives which may include guidance from California Department of Corrections and Rehabilitation and California Correctional Healthcare Services. Watch this success story to see how jobs with CALPIA contribute the success of incarcerated individuals and reducing the recidivism rates. CALPIA Graduation at California Men's Colony » CALPIA Website Department Website: https://www.calpia.ca.gov/ Special Requirements Upon a conditional job offer, the selected candidate will be required to clear live scan, a tuberculous (TB) test, and physical (if applicable). This position is subject to reasonable suspicion drug testing pursuant to 2 CCR § 599.960. Employment information on the STD 678 MUST be complete with hours worked, dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview. Please indicate the classification and position number in the 'EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING' section of your application, failure to provide this information may result in elimination from the hiring process. Resumes are welcome but do not take place of the STD 678. Incomplete applications received may not be considered. Employees new to CALPIA will be required to attend New Employee Orientation (NEO) prior to starting work within an institution or Central Office. NEO is 4.5 days (36 hours), and will be conducted at the Green Valley Training Center in Folsom, CA. New employees traveling 50 miles or more from their home address or headquarters location to attend NEO will receive a travel advance sufficient for meals, incidentals, and travel accommodations for the duration of NEO . Any questions or concerns regarding NEO training can be addressed during the interview process. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 12/1/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Prison Industry Authority Attn: Human Resources 560 E Natoma Street Folsom , CA 95630 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Prison Industry Authority Human Resources 560 E Natoma Street Folsom , CA 95630 Drop off location is non-operational on weekends and holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Other - Please see the Statement of Qualifications Section of this job posting for the instructions and details. A STATEMENT OF QUALIFICATIONS (SOQ) IS REQUIRED. APPLICATIONS RECEIVED WITHOUT AN SOQ WILL NOT BE CONSIDERED. State applications, resumes, letters, and other materials will not be considered as responses to the SOQ. Only those candidates who submit all required documents by the postmarked date will be considered for appointment. Candidates are required to complete a Statement of Qualifications (SOQ) (see questions below) in addition to completing a Standard State Application (Examination/Employment Application STD 678). Only those candidates who submit all required documents by the postmarked date will be considered for appointment. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience in managing ticketing systems. Experience assisting customers in a service, technical, and/or manufacturing environment. Management of call center Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.calpia.ca.gov/ Human Resources Contact: Human Resources (916) 358-2696 careers@calpia.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 597-6215 EEO@calpia.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. LOCATION OF POSITION(S) California Prison Industry Authority (CALPIA) Central Office - Management Information Systems (MIS) 560 E. Natoma Street Folsom, CA 95630 STATEMENT OF QUALIFICATIONS APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ)/SUPPLEMENTAL QUESTIONNAIRE (SQ) WILL NOT BE CONSIDERED. NOTE : Resumes, cover letters, and other materials will not be accepted in place of the required SOQ/SQ. You are also encouraged to list or provide relevant certifications you possess. The SOQ is requested to elicit information regarding each applicant's interest and experience in relation to this position. The completed SOQ must be in Arial, 12-point font, with 1” margins, single spaced, and must be no more than two (2) pages. Resumes, letters, and other materials will not be considered as responses to the SOQ. Failure to comply with these requirements may result in your application being disqualified. When responding to each question, please include the question followed by your response, and include all relevant experience, places of employment, pertinent dates, education, and training. A notation or reference to other materials, such as your resume or your application, will not be considered. Incomplete or missing responses to the information requested will disqualify your application from this posting. If you do not follow all instructions, your application may be disqualified. Please describe your experience working with customers in a technology, service, and/or manufacturing environment? Please describe your experience managing a ticketing queue or resolution system? Please describe how you delegate work between staff, while maintaining customer satisfaction? Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 12/1/2023
Job Description and Duties This position offers hybrid telework options. When reporting to the office, the location offers free parking and is close to Folsom Lake, Historical Folsom, eateries, shopping, and walking trails. Under the general direction of the Chief Information Technology Officer, the incumbent plans, organizes, and directs the work of the Help Desk, Desktop Services and Field Operations programs and units. Incumbent performs the most difficult or sensitive work and must have the ability to communicate effectively and efficiently with customer base throughout CALPIA’s enterprises. The incumbent must be a detail-oriented, experienced Queue Manager with strong analytical skills. The Incumbent will monitor queues and adjust to mitigate impacts to the service levels and workload. Incumbent directly supervises information technology and supports staff performing work in several domains with a focus on Systems Engineering. Incumbent identifies, documents, and monitors defined service levels and performance management standards, ensures compliance to standards, develops scope of work, and participates in vendor/product solution evaluation and selection. To apply as a list candidate for the vacancy, you must first attain list eligibility by taking the Information Technology Supervisor II exam located at the link below. https://www.calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=2PBBW To join virtual " How to Apply for State Job " Zoom meetings WEDNESDAYS @ 1130 and FRIDAYS @ 11am and 4pm (excluding holidays), use the link and sign-on information below https://bit.ly/CALPIA Meeting ID: 878 6442 6512 Passcode: CALPIA You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SUPERVISOR II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-403245 Position #(s): 063-045-1404-002 Working Title: Information Technology Supervisor II Classification: INFORMATION TECHNOLOGY SUPERVISOR II $7,783.00 - $10,428.00 Per CCR 249.3, this job control may be used to fill subsequent vacancies. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 0800 - 1700 Work Week: Monday - Friday Department Information The California Prison Industry Authority (CALPIA) is a self-supporting state agency that provides productive work opportunities and job skills to incarcerated individuals to reduce recidivism and increase public and prison safety. Join our CALPIA Jobs mailing list! California Prison Industry Authority Recruitment Video California Prison Industry Authority Recruitment Video (Spanish) In the event of a medical state of emergency CALPIA will follow Public Health Orders issued by the California Department of Public Health (CDPH) and issue departmental directives which may include guidance from California Department of Corrections and Rehabilitation and California Correctional Healthcare Services. Watch this success story to see how jobs with CALPIA contribute the success of incarcerated individuals and reducing the recidivism rates. CALPIA Graduation at California Men's Colony » CALPIA Website Department Website: https://www.calpia.ca.gov/ Special Requirements Upon a conditional job offer, the selected candidate will be required to clear live scan, a tuberculous (TB) test, and physical (if applicable). This position is subject to reasonable suspicion drug testing pursuant to 2 CCR § 599.960. Employment information on the STD 678 MUST be complete with hours worked, dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview. Please indicate the classification and position number in the 'EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING' section of your application, failure to provide this information may result in elimination from the hiring process. Resumes are welcome but do not take place of the STD 678. Incomplete applications received may not be considered. Employees new to CALPIA will be required to attend New Employee Orientation (NEO) prior to starting work within an institution or Central Office. NEO is 4.5 days (36 hours), and will be conducted at the Green Valley Training Center in Folsom, CA. New employees traveling 50 miles or more from their home address or headquarters location to attend NEO will receive a travel advance sufficient for meals, incidentals, and travel accommodations for the duration of NEO . Any questions or concerns regarding NEO training can be addressed during the interview process. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 12/1/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Prison Industry Authority Attn: Human Resources 560 E Natoma Street Folsom , CA 95630 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Prison Industry Authority Human Resources 560 E Natoma Street Folsom , CA 95630 Drop off location is non-operational on weekends and holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Other - Please see the Statement of Qualifications Section of this job posting for the instructions and details. A STATEMENT OF QUALIFICATIONS (SOQ) IS REQUIRED. APPLICATIONS RECEIVED WITHOUT AN SOQ WILL NOT BE CONSIDERED. State applications, resumes, letters, and other materials will not be considered as responses to the SOQ. Only those candidates who submit all required documents by the postmarked date will be considered for appointment. Candidates are required to complete a Statement of Qualifications (SOQ) (see questions below) in addition to completing a Standard State Application (Examination/Employment Application STD 678). Only those candidates who submit all required documents by the postmarked date will be considered for appointment. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience in managing ticketing systems. Experience assisting customers in a service, technical, and/or manufacturing environment. Management of call center Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.calpia.ca.gov/ Human Resources Contact: Human Resources (916) 358-2696 careers@calpia.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 597-6215 EEO@calpia.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. LOCATION OF POSITION(S) California Prison Industry Authority (CALPIA) Central Office - Management Information Systems (MIS) 560 E. Natoma Street Folsom, CA 95630 STATEMENT OF QUALIFICATIONS APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ)/SUPPLEMENTAL QUESTIONNAIRE (SQ) WILL NOT BE CONSIDERED. NOTE : Resumes, cover letters, and other materials will not be accepted in place of the required SOQ/SQ. You are also encouraged to list or provide relevant certifications you possess. The SOQ is requested to elicit information regarding each applicant's interest and experience in relation to this position. The completed SOQ must be in Arial, 12-point font, with 1” margins, single spaced, and must be no more than two (2) pages. Resumes, letters, and other materials will not be considered as responses to the SOQ. Failure to comply with these requirements may result in your application being disqualified. When responding to each question, please include the question followed by your response, and include all relevant experience, places of employment, pertinent dates, education, and training. A notation or reference to other materials, such as your resume or your application, will not be considered. Incomplete or missing responses to the information requested will disqualify your application from this posting. If you do not follow all instructions, your application may be disqualified. Please describe your experience working with customers in a technology, service, and/or manufacturing environment? Please describe your experience managing a ticketing queue or resolution system? Please describe how you delegate work between staff, while maintaining customer satisfaction? Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 12/1/2023
