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This recruitment will remain open until a sufficient number of qualified applications have been received and may close without notice. The City of Santa Fe Springs seeks applicants for the position of Community Services Program Leader I. This is an hourly/non-benefited at-will position. Incumbents are expected to be available to work approximately 20-25 hours per week, including evenings, weekends, and holidays. Vacancies exist in the following divisions of the Community Services Department: Parks and Recreation Services (PRS) Division: The Parks and Recreation Services Division of the Community Services Department is responsible for development, planning, and implementation of recreation programs and events. Year-round programming includes youth & adult sports, teen lounge & youth development programs, park programs, facility rentals, support services, and special events. Incumbents may be placed in one or more of the listed areas and may be assigned to work out of the following facilities: Activity Center, Town Center Hall, Betty Wilson Center, Community Garden, or any city park. Family and Human Services (FHS) Division: The Family and Human Services Division of the Community Services Department is responsible for the development, implementation, and planning of Older Adults Services, Family services, Volunteer Income Tax Assistance Program, Legal Services Program, facility rentals and special events. FHS seasonal special events include but not limited to summer concerts and movies, Pioneer Living Day, Dia de los Muertos event, Holiday programs, cultural events, and extensive wedding season May through October. Incumbents may be placed in one or more of the listed areas and may be assigned to work out of the following facilities: Gus Velasco Neighborhood Center, Heritage Park, or Clarke Estate. POSITION PURPOSE: Under general supervision of the Community Services Director, Recreation Manager, Supervisor, Coordinator, Community Services Specialist or Community Services Leader III, the Community Services Program Leader I provides support and assists with a variety of programs, projects, functions and events in the Community Services Department. SUPERVISION RECEIVED: Receives direct supervision from Community Services Director, Recreation Manager, Supervisor, Coordinator, Community Services Specialist or Community Services Leader III. SUPERVISION EXERCISED: None. EXAMPLES OF DUTIES AND RESPONSIBILITIES: A. Held in Common: Supports the Mission of the City and its Elected and Appointed Officials.Provides courteous and timely service to the public as the ultimate employer.Works cooperatively with other City employees.Exhibits integrity and displays ethical behavior. B. Essential Job Specific Duties: Plans, develops, conducts and oversees a wide variety of activities for children, teens, adults and older adults/seniors including sports, contests, tournaments, games, arts & crafts, day camps, special events and programs.Assists with facility rentals, oversee and provide coverage to a variety of community services facilities which includes parks; set up and take down tables, chairs, and equipment, for classes, activities, events and meetings.Assists in maintaining and cleaning facilities and/or parks.Assists with general office duties, including basic cashiering, answering phones, greeting patrons, typing, data entry, coping and filing. C. Other Job Specific Duties Assists with facility reservations, including phone and front counter contact, registering patrons for classes and programs, processing receipts and record keeping.Assists with coaching/instructing the basic and fundamental skills of football, basketball, volleyball and soccer.Assists patrons and other Community Services Department staff in routine and emergency situations including administering first aid.Attends staff meetings, trainings and workshops.Adhere to City and departmental policies and procedures.Performs related duties as required or assigned. REPRESENTATIVE COMPETENCIES AND QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and ability required to satisfactorily perform the jobs essential duties and responsibilities. Knowledge of: Policies, procedures, and regulations governing the conduct and safety of persons using equipment and facilities; English grammar, punctuation, spelling and composition. Ability to: Exhibit good judgment and problem solving skills; develop and maintain effective working relationships and exercise tact, courtesy, alertness in responding to internal and external customers; operate modern office equipment including computer equipment software programs, and audio visual equipment; ability to work well with the public, have strong leadership skills, team-oriented, oral and written communication skills; experience working with the public, children, teens and/or seniors is highly desirable; communicate clearly and concisely with program participants, community groups, the public, City officials and staff; lift up to 45 lbs. and work indoors and outdoors; work varied shifts, including nights, weekends, and holidays. EDUCATION AND EXPERIENCE: The following requirements generally demonstrate possession of the minimum requisite knowledge and ability necessary to perform the duties of the position. A typical way to obtain these would be: Must be at least 17 years of age. Some related community services, recreation or education is highly desirable. Excellent customer service skills. LICENSE OR CERTIFICATE: Possession of CPR, AED, and First Aid Certificates are required. *Certification training will be provided by the City. NEPOTISM POLICY: Relatives may be appointed regardless of the designation of full or part-time classification. Candidates with relatives employed by the City will be excluded from applying for a vacancy if one or more of the following criteria exist: 1) The appointment of a relative would place one in a supervisory capacity directly over the other 2) The appointment would create a situation in which it is conceivable personal gain for one could be obtained by the actions of the other 3) The appointment would create a situation where performance or non-performance of either would have a direct effect upon the performance of the other 4) The appointment would create a situation where the confidentiality of either could be compromised. Candidates with relatives employed by the City will be evaluated on a case-by-case basis. "Relative" shall be defined as: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandchild, spouse, domestic partner, step mother, step-father, step-sister, step-brother, stepchild and step grandchild. WORKING CONDITIONS: The work environment characteristics described are representative of those an employee encounters in performing the essential functions of this job. Work is performed indoors and outdoors. Noise level is quiet to loud. Hazards are minimal. Occasional exposure to bodily fluids. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential duties. Stand, sit, walk, kneel, crouch, stoop, and bend. Push, pull, and reach overhead and above shoulders. Hear and speak both in person and on the telephone. Use hands and fingers to operate office equipment. See well enough to read documents and operate office equipment. Lift and move up to 45 pounds. HOW TO APPLY: Applicants are required to complete and submit a city application online. Resumes or faxed copies will not be accepted in lieu of the City online application. To apply, click on the link located at the top of this page. New users must first create an account. METHOD OF SELECTION: Selection may be based upon an application review, a performance examination and evaluation, and a structured interview. Appointment will be contingent upon a criminal record check and physical examination, including a drug screen. ACCOMMODATION: If you require special testing and/or interview accommodations due to a physical, mental, or learning disability, please call the Human Resources Office at (562) 409-7530 at least 5 days prior to the scheduled date. Non-Benefited

POSITION OVERVIEW Applications accepted from: All Persons Interested Division/Section: Bush Intercontinental Airport / International Services Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston's airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management's responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System's mission of becoming a 5-star global air service gateway where the magic of flight is celebrated. PURPOSE OF THE POSITION The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. Supports the Supervisory team by assisting with scheduling and monitoring breaks. Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner. Facilitates International passenger's departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries and VIP WORK ENVIRONMENT There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires an associate degree, preferably in Hospitality Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Two years of experience in a customer service or hospitality environment are required. Substitution: A Bachelor's degree in Hospitality Management, Aviation Management, Business, or a closely related field may be substituted for the education and experience requirements. LICENSE REQUIREMENTS Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with the ability to read, write, speak, and translate Chinese and English to answer customer inquiries and review documents. Preference will be given to applicants with one year of experience using bilingual or multilingual skills in a customer service environment is required. A valid driver's license is a plus. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRE The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. PAY GRADE 15 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1842. If you need special services or accommodations, call 281-233-1842 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 10/12/2023 11:59 PM Central

Employment Type Part Time (up to 19 hours) Job Summary Hiring range: $16.17 to $20.21 hourly, depending on qualifications A re you passionate about books, knowledge, and reading? Do you thrive on providing exceptional customer service and creating positive interactions with library patrons? Join our team as a Library Customer Service Representative II (CSR II) and be a key contributor to delivering an outstanding library experience to our Olathe community. Library CSR II Key Responsibilities: 1. Customer Interaction/Assistance : Acknowledge and assist library customers through multiple communication channels, including in-person, phone, chat, and email, at various service points, such as the Welcome, Information, Technology, Olathe Room, Children's, and Teen desks. Demonstrate courteous and helpful behavior while offering guidance on library resources, services, and policies. 2. Circulation Services: Facilitate check-in, check-out, and renewal of library materials such as books, DVDs, and digital media. Maintain accurate records of library transactions and customer interactions. 3. Reader’s Advisory/Reference Support : Propose recommendations to customers based on their interests and preferences in addition to basic reference assistance such as helping customers locate books, research materials, and online resources. 4. Technology Assistance: Assist customers with using library computers, printers, and digital resources, providing basic troubleshooting when needed. 5. Problem Resolution/Solving : Provide professional and empathetic customer support by handling inquiries, concerns, and complaints, assessing needs, and escalating complex issues when required. 6. Library Expertise : Develop in-depth knowledge of our library's resources and services to assist customers with questions, troubleshooting, and resource information. 7. Policy Adherence: Affirm that all customer interactions align with library policies and procedures, maintaining a high standard of service quality. For more details, review the full job details and requirements below. Through leadership, collaboration, analytics, and innovation the Customer Service Representative II is at the forefront of the City’s mission to set the standard of excellence in public service. Key Responsibilities Provide customers who patronize the City of Olathe facilities and services with industry leading service and support. Show leadership capabilities when it comes to creating, implementing, and facilitating policies and systems for the City of Olathe Customer Service teams. Work closely with peers and management to analyze data and identify areas in which the team and organization can grow. Actively seek out opportunities to increase knowledge of systems and share findings with team. Exercise and possess strong decision-making skills with limited input from management. Qualifications Experience: Must be proficient in MS Office Suite of products and have at least two years of increasingly responsible administrative, customer relations, or leadership experience. Effective interpersonal skills and communication skills including verbal and written skills are also required along with the ability to analyze data through system reporting and manual data gathering. This position requires the proven ability to work effectively independently and in a team-based environment. Education: A high school diploma or equivalent is required with additional college level coursework in accounting, business or computer systems management, or a related field preferred. Experience and training can substitute for coursework. Licenses & Certifications: None

POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: Terminal Management / Customer Service Workdays & Hours: Shift work, including rotation, weekends, and holidays (subject to change). DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The purpose of Terminal Management is to deliver a WOW experience welcoming customers to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations. The purpose of this position is to provide a 5-star experience to all passengers by inspecting all facilities, amenities and processes to ensure the safe and seamless flow of passengers to obtain the highest level of customer satisfaction and guarantee operational readiness. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required." The Senior Airport Services Representative duties will include but are not limited to: Supports the Supervisory team by preparing daily work schedules, performing daily radio and communication device distribution, assisting with scheduling and monitoring breaks. Provides mentoring and coaching to team members to meet organizational goals. Oversight of common use areas: Inspection of the baggage carousel, Ticket Counters etc. Management of the baggage service office and working with stakeholders on computers system request for displaying information. Coordinates with Airlines and Customs Border Protection (CBP) to ensure passengers process through Federal Inspection Services primary inspection area in an expeditious manner. Facilitates International passenger's departures and arrivals through the FIS in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals. Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives. Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy. Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality. Inspect, report and schedule facility irregularities to ensure opening day fresh standards. Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program. Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities. Supports the International Services Departmental fiscal year budget goals. Support special events, facilitation of dignitaries, heads of state, and VIPs. WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterned response space within moderate tolerance demands. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's Degree, preferably in Hospital Management, Aviation Management, Business or related fields. Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis. EXPERIENCE REQUIREMENTS Three years of experience in a customer service environment and one year of experience assisting passengers in an airport environment are required. LICENSE REQUIREMENTS Requires a valid Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2). PREFERENCES PREFERENCES Operational experience in an airport environment. Strong communication and analytical skills. A passion for customer service. Ability to look at deficiencies within the operation and come up with creative solutions to challenges. An in depth understanding of airports and passengers' needs. Ability to communicate effectively and establish and maintain cooperative relationships with airport partners, peers, City and HAS officials and the general public. ****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 17 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842). If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. Closing Date/Time: 10/9/2023 11:59 PM Central

Position Description Behavioral Health Peer Support Specialist I: $17.92 - $21.76 Behavioral Health Peer Support Specialist II: $22.84 - $27.76 Hours will be: M / W / F from 9:00 - 2:00 Under direct supervision, the incumbent will be responsible for development and on-going provision of peer recovery and support services including: monitoring, informing, supporting, assisting and empowering consumers and family members/caregivers who directly or indirectly receive Behavioral Health services. DISTINGUISHING CHARACTERISTICS: Behavioral Health Peer Support Specialist I This is the entry-level position in the Behavioral Health Peer Support Specialist series. Incumbents in the Behavioral Health Peer Support Specialist series are unique in that they have personal lived experience with behavioral health and/or recovery challenges themselves, and/or they may be the caregivers/family members of individual(s) with behavioral health and recovery challenges. The Behavioral Health Peer Support Specialist I is expected to possess the ability to work in a trainee capacity performing necessary peer support work under direct supervision. The Behavioral Health Peer Support Specialist I initially receives close supervision and is expected to develop best-practice wellness and recovery skills and techniques through experience and on-the-job training and instruction. Incumbents perform duties of increasing responsibility as expertise is gained. The Behavioral Health Peer Support Specialist I is distinguished from the Behavioral Health Peer Support Specialist II classification series by the limited degree of responsibility and decision-making afforded to incumbents. Behavioral Health Peer Support Specialist II This is the journey level in the Behavioral Health Recovery Peer Support Specialist flexible classification series. The Behavioral Health Peer Support Specialist II is expected to possess the ability to work in a paraprofessional capacity, performing the necessary scope of their practice under general supervision. The Behavioral Health Peer Support Specialist II classification is distinguished from the Behavioral Health Peer Support Specialist I by the degree of responsibility of tasks performed and independent judgment exercised by the incumbents. Example of Duties Provides peer recovery and support assistance and mentoring to promote consumer engagement in supportive networks, natural supports, and activities within and outside the behavioral health system. Assesses the unique challenges faced by each consumer; assists consumers in successfully setting and meeting their recovery goals. Uses effective listening and motivational interviewing techniques to engage consumers in goal setting to promote successful change. Serves as a mentor/role model demonstrating competency in recovery, effective coping skills and self-help strategies. Provides encouragement, motivation and support to clients seeking to establish or strengthen their recovery. Develops effective working relationships with agencies and organizations to advocate for client and family/caregiver empowerment. Provides outreach to consumers and community members to link them to services and help overcome barriers to participation in mental health services. Assists consumers in building or maintaining personal support networks and in developing social skills needed to maintain positive interpersonal relationships. Assists in facilitating peer self-help/recovery groups for consumers, family members, and caregivers. Attends and participates in special events, conferences, workshops and trainings. Assists in organizing training activities and with providing educational materials on Behavioral Health Recovery for community groups, behavioral health consumers, family members, and staff. Recommends and makes referrals to appropriate programs and/or services. Transports consumers to and from medical and social service appointments, and the Peer Wellness Center. Performs basic typing and computer tasks. Documents all activities as required. Completes all required staff trainings, as assigned. Performs other job-related duties as assigned. Behavioral Health Peer Support Specialist II Facilitates peer self-help/recovery groups for consumers, family members, and caregivers. Maintains accurate and timely documentation of interventions and activities. Accesses, utilizes, and maintains electronic records and files, including electronic health record. Minimum Qualifications Knowledge of: Mental health issues within the targeted population groups; principles of mental health recovery and strength-based approach to peer support; familiarity with community resources and service agencies, including both private and other public agencies, social and economic problems which call for the use of public and private county services. Ability to: Plan, organize, coordinate, and manage tasks as assigned; communicate orally and in writing on a variety of issues; develop and maintain harmonious relationships with employees, public officials, community groups, other agencies and the general public. Education, Training and Experience: High School Diploma or GED equivalent. Must have personal lived experience, as a current or past consumer of mental health or co-occurring behavioral health services or family member or caregiver of a current or former mental health or co-occurring behavioral health services consumer. Behavioral Health Peer Support Specialist I Six months of paid or volunteer experience providing direct mental health peer support or peer recovery services to individuals or working with family members/caregivers of individuals with mental health issues. Behavioral Health Peer Support Specialist II One year of working directly with consumers in a public behavioral health or similar setting. An Associate Degree in Human Services or a related field may be substituted for experience. Promotion to Behavioral Health Peer Support Specialist II is considered on a merit basis upon completion of the minimum qualifications, including Peer Support Specialist Certification and is subject to the recommendation of the MHSA Support Services Supervisor, and the approval of the HHSA Deputy Director/Director of Behavioral Health. Special Requirements Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles. Behavioral Health Peer Support Specialist II Current California Peer Support Specialist Certification: A Peer Support Specialist must complete the certification requirements, as identified, and receive certification, prior to providing services as a certified Medi-Cal Peer Support Specialist. Minimum Qualifications for Medi-Cal Peer Support Specialists; A Medi-Cal Peer Support Specialist: Must be at least 18 years of age. Provide a government-issued identification with photograph, such as driver’s license, identification card, or passport. Possess a high school diploma, equivalent degree, or higher. Submission of educational transcripts are required. Self-identify as an individual with lived experience, a Peer. Be willing to share their experience as a person with lived experience. Have a strong dedication to recovery. Agree, in writing, to adhere to the California Department of Health Care Services Code of Ethics for Medi-Cal Peer Support Specialists in California. Successfully complete and demonstrate completion of an 80-hour training covering California's 17 core competencies for Medi-Cal Peer Support Specialists. Training must be obtained from a Cal MHSA-approved training program. Successfully pass the state-approved Medi-Cal Peer Support Specialist Certification exam Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous

Description: Job Title Assistant Director, Client Services - Financial Aid Classification Student Services Professional IV AutoReqId 531902 Department Financial Aid Sub-Division Student Transitions Salary Range Classification Range $5,732 - $8,176 per month (Hiring range depending on qualifications, not anticipated to exceed $5,732 - $5,900 per month) Appointment Type Temporary Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours. This is a temporary position to end on or before June 30, 2024 with a possibility of renewal on an annual basis if funds and/or program needs exist. About CSUF Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: The Office of Financial Aid is available to assist students in making successful progress toward their degree objectives by providing information, direction, and high quality service in a total team environment. We are seeking an exceptional individual to join our team as the Assistant Director, Client Services - Financial Aid (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness. The Assistant Director, Client Services plans, organizes, and completes program administration and assists with developing and implementing institutional policy, philosophy, and procedures in a manner consistent with the University mission and in collaboration with the university One Stop Shop. Sets the tone for establishing, and fostering an environment of excellent quality service. Leads the client services team, 3 SSP Ill's, 3 ASC 1's, and student workers including oversight and training of technical staff, Federal Work-Study, and outreach. Creates and executes the master schedule including scheduling front office service in-person, telephone, and via email. Provides recommendations on improving the quality and excellence of our service to students. Completes administrative activities and ensures financial aid literacy goals are met. Creates, disseminates, and evaluates surveys and creates appropriate recommendations to improve service. Serves as a resource to other staff. Serves on a 7-member management team and reports to the Associate Director of Financial Aid to effectively plan, direct, and provide a comprehensive Financial Aid delivery system ensuring high-quality student service. Participates in the establishment of goals, investigating changes in legislation, and managing resources. Recruits, trains, and defines staff responsibilities. Provides the highest quality service and highest degree of professionalism to students, constituents, and the University community. Serves as the first level supervisor appeal when students ask to speak with a supervisor. Serves as a representative and resource person on Financial Aid matters to the university community. Plans presentations and conducts workshops for students, faculty, and staff. Provides in-depth counseling to students in academics, personal counseling, career, and financial planning. Other duties as assigned. Essential Qualifications Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution. Four years of professional student services work experience including experience advising students individually and in groups, as well as the analysis and resolution of complex student services problems. A master’s degree from an accredited college or university in counseling, clinical psychology, social work or a job related field may be substituted for one year of professional experience. A doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for two years of professional experience. General knowledge of the problems and methods of public administration, including organizational, personnel, and fiscal management. Knowledge of advanced statistical and research methods. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities and of the overall organization. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Bachelor's degree and a minimum of four years of progressively responsible university experience, including at least three years of managing in a complex organization or office. Several of these years must be in financial aid. Excellent analytical, written, oral, and interpersonal communication skills are required. A background that includes organizational development, data management and use of associated computer systems, public relations and staff supervision is essential. Knowledge of CMS/PeopleSoft software is desirable. Knowledge of need analysis, professional judgment, and federal and state financial aid programs is required. The Assistant Director of Financial Aid, reports to the Associate Director of Financial Aid and is one of five managers who lead the daily activities of the office. The successful Candidate must be able to relate effectively with students and parents and work well with all campus departments. They must have an outstanding aptitude to anticipate and analyze problems, and make appropriate judgments on a daily basis. Strong basic mathematical and analytical skills, ability to document work clearly, work accurately and efficiently with attention to detail in a deadline driven setting are required. Must be able to analyze highly complex situations and perform assignments without supervision. Proficiency with Windows NT, Outlook, Excel, electronic mail, Internet applications, and Word required. Fast-paced environment ensures stressful situations. Decisions can impact other university offices such as Student Financial Services, admissions, departmental offices and can affect enrollment management decisions. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Must have a valid California driver's license and a personal vehicle to drive to off-campus outreach sites and professional development opportunities. Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The scope of responsibilities for this position includes the making or participating in the making of decisions that may have a material financial benefit on the incumbent. Therefore, you will be required to file an initial “Conflict of Interest Form 700: Statement of Economic Interests” within thirty (30) days from date of hire and on an annual basis; and complete the CSU sponsored ethics on-line training within thirty (30) days of appointment, and at least once during each consecutive period of two calendar years following the appointment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017. This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Closing Date/Time: October 12, 2023

Description: Position Summary Under the supervision of the Center for Commuter Life Assistant Director, and in coordination with the Assistant Dean of Students for Co-curricular Programs and Student Support and the College of Arts and Letters Assistant Dean of Student Affairs, the General Advisor & Retention Specialist has responsibility for developing and implementing advising and programs that facilitate growth in the areas of scholarship, personal and leadership development, citizenship, mentorship, and campus engagement. The General Advisor & Retention Specialist provides guidance and mentoring, through programming and advising efforts, with a focus on undergraduate commuter students at SDSU for general, coordinated care advising and all undergraduate students for advising on the Ethnic Studies general education and graduation requirements. The advisor’s work will cut across all facets of the student’s university experience and will work with other university departments to resolve complex student issues that cut across multiple campus units and serves as an information resource for students, faculty and staff in matters related to accommodations, disabilities, student support, high impact practices, campus engagement and co-curricular involvement. legislation, and best practices. The General Advisor & Retention Specialist is responsible for completion of program-related tasks or projects assigned by the appropriate administrator. The General Advisor & Retention Specialist in this position provides back-up generalist support to other program coordinators within the department, including Student Organizations and Activities, Leadership and Community Service Programs, Fraternity & Sorority Life, and ODOS programs that support retention, academic excellence and enhance graduation rates. Evening and weekend work are routinely part of this position. The Commuter Life General Advisor and Retention Specialist will: Provide academic and holistic advising to commuter students at San Diego State University. If needed, referrals to campus resources will be provided. Implement initiatives to improve communications to students, through in- person presentations/workshops and web-based/online technology. Facilitate student success through program/workshop development and/or implementation. Provide support for students experiencing concerns regarding academic advisement, course selection, and degree evaluation. Provide guidance and personal counseling related to self-awareness, personal growth and academic probation that facilitates the continuation of students towards degree goals. Work closely with campus departments and individual Colleges to provide guidance to students that depend on their curriculum. Provide support for, and supervision of the Commuter Resource Center, including undergraduate peer mentors, in order to ensure that commuter students receive the appropriate advising necessary to efficiently progress through the major/pre-major and graduate in a timely manner. Coordinate the recruitment, selection, training, and evaluation of peer mentors. Work collaboratively with campus partners to provide advising in high-impact practice opportunities (such as internships, study abroad opportunities, research, etc.) for students to enhance their academic coursework. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Ability to work evenings and weekends . The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty and staff; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Office of the Dean of Students is a department within the Division of Student Affairs and Campus Diversity. The Office of the Dean of Students (ODOS) promotes student growth and leadership development through teaching, advising and intentional personal interactions. ODOS staff encourage and facilitate opportunities for students to connect and engage in the campus community while striving to provide a safe and inclusive campus environment. Through participation in the activities within the ODOS, students are connected to the University through an array of structured and informal learning opportunities. Students are encouraged, supported and empowered to pursue academic success, personal growth, an understanding of diverse human experiences, and compassionate activism on and off campus. The Center for Commuter Life aims to support and engage students living at home and commuting to campus through workshops, coordinated care and general advising, peer mentoring programs, and other support services to foster student success and a positive connection to the San Diego State University community. The incumbent will work closely with the College of Arts and Letters, especially the ethnic studies academic departments. For more information regarding the Student Life & Leadership department, click here . Education and Experience Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related. Key Qualifications Understanding of Family Educational Rights and Privacy Act with regards to the maintenance of academic and judicial records of individual students. Understanding of reporting responsibilities outlined as a “Responsible Employee” and “Campus Security Authority” under Title IX and the Jeanne Clary Act. Ability to learn and acquire knowledge of Title V, CSU policies and procedures, and University rules and regulations and their application to student organizations, student activities and expression and student governance structures preferred. At least one (1) year experience working with commuter students is preferred. At least one (1) year experience in working with diverse student populations is preferred. Basic facilitation skills. Three or more years of professional experience in higher education/student affairs is preferred. Master’s degree in higher education, student affairs, counseling or a related field is preferred. Familiarity with academic advising practices. Bilingual language skills: English/Spanish Direct experience with one or more Ethnic Studies disciplines, either through education or work experience. Ability to effectively handle and complete several ongoing projects and activities in a work environment characterized by frequent interruptions. Organizational and programming skills. Effective interpersonal skills required to build and maintain cooperative working relationships among diverse individuals and groups. Ability to present clear and concise information orally and in written reports and guidelines. Basic experience in program development of student organizations and activities, fraternity and sorority life, leadership programs, cross-cultural center, and student academic success centers preferred. Ability to effectively use EAB Navigate, Word, Excel, PowerPoint and Google Applications to create and analyze reports, manage data, resource materials and presentations. Ability to work evenings and weekends. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,025 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $5,025 - $7,159 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on May 9, 2023. To receive full consideration, apply by May 8, 2023. The position will remain open until filled. CSU Vaccine Policy : The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Closing Date/Time: Open until filled

SUMMARY PURPOSE OF POSITION The Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations. This is a classified position represented by Amalgamated Transit Union, ATU Local 1277, per the Collective Bargaining Agreement (CBA) dated January 1, 2023, through June 30, 2026. Starting Hourly Rate: $21.6689 TO APPLY: This is a continuous recruitment with the first review of applications beginning October 13, 2023 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the career level of the Customer Relations Representative series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles This position has no formal supervisory responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Provide Metrolink riders with information on using the rail system, reading the train timetable, using ticket vending machines, fare policies, making connections, and create a positive passenger experience. Serve as the primary point of contact for train riders, inform customers at the train platforms during service disruptions, make public address announcements, and assist to prevent unnecessary delays to passengers. Sell Metrolink tickets, processing debit and credit sales, make ticket adjustments, and process customer refunds. Handle and account for all cash including preparing and balancing of the cash drawer, preparing bank deposits, and operating the Ticket Office Machine (TOM). Order and maintain a current inventory of pre-printed ticket stock and all current Metrolink published materials including brochures, train schedules, maps, forms, special events and special trains, etc. Provide support to school groups to ensure safe travel, appropriate fare media, and assistance with vouchers. Maintain Metrolink kiosks at all stations with current rider updates, special event literature, and other related materials as needed. Coordinate lost and found returns, contact customers regarding items, and recording feedback into the customer database. Coordinate passenger use of alternate transportation during service disruptions or planned outages at Metrolink stations, and report transportation issues to the appropriate personnel. Inform customers on rail safety issues, report trespasser and vandalism incidents to Metrolink security, and respond to emergency situations or customer service related problems as directed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High school diploma, GED or its equivalent. A minimum of three (3) years of work experience in a customer service role interacting with and providing a service that may be measured by customer satisfaction. Must pass the computer-based assessment. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver’s license with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years. Preferred Qualifications None. Knowledge, Skills, and Abilities Knowledge of: Principles and practices of customer relations. Effective telephone techniques, etiquette, and customer service General business practices and procedures. Principles and techniques of communication, with emphasis upon both verbal and writing skills. Techniques to identify or determine the root cause of an issue to resolve complaints Applicable federal, state, and local laws, rules, and regulations for public transit, such as the Americans with Disabilities Act. Office management procedures and time management principles Office practices, procedures and equipment. Computer software skills including word processing, spreadsheets, and database applications such as MS Office programs including Outlook, Word, Excel, and other related software applications. Principles of business letter writing and report preparation with specific focus on correct spelling, grammar and punctuation. Principles of customer relations management record keeping, data collection, data management and research techniques. Metrolink territory including routes, fares, and service changes due to external forces, i.e., construction and service interruptions. Contracted transportation services. Basic arithmetic computations. Skilled in: Use of Microsoft Office. Cash handling. Responding professionally to different customer situations. Presenting information to customers and staff. Writing correspondence. Ability to: Communicate with strong interpersonal skills using tact, empathy, patience, and courtesy. Work under pressure to resolve difficult issues in real-time. Ensure high degree of accuracy and attention-to-detail. Communicate clearly and concisely with tact and diplomacy with the public, management, and other internal/external customers. Prioritize, organize and perform multiple responsibilities or projects simultaneously, making decisions independently and taking ownership for wide ranging responsibilities that also meet time constraints and deadlines. Work independently and proactively, either alone or as part of a team, and exercise sound judgment to resolve issues and or/find ways to improve reporting process. Initiate, organize, and follow up on work. Interpret and explain policies and procedures. Establish and maintain working relationships. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Working Conditions Position will work in an outdoor environment with possible exposure to changes in weather conditions, individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Position may require work in a normal office environment with little exposure to excessive noise, dust, or temperature. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine the irrelative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA MEDICAL: SCRRA offers a choice of twelve (12) health plan options provided through the California Public Employees' Retirement System (CalPERS). You may choose from up to ten (10) Health Maintenance Organization (HMO) plans and two (2) Preferred Provider Organization (PPO) plans. Some health plans are only available in certain counties and/or zip codes. You contribute 12.5 percent of the plan premium for coverage of you and your eligible dependents. You may waive coverage if you are covered under another group health plan; you must provide proof. Once you waive coverage, you will only be allowed to enroll during Open Enrollment or within 60 days from the date on which your other coverage is no longer available (proof is required). If you elect to waive coverage, you will receive $300.00 per month taxable earnings, paid in two installments of $150 each on the first two paychecks of the month. A retiree or an employee who is a spouse, child, or any other eligible dependent of another SCRRA employee is not eligible for the opt out/cash in lieu credit if he/she is covered under a SCRRA health plan. Eligibility begins the first of the month following hire date or qualifying event. DENTAL: SCRRA offers two dental options provided by Delta Dental. Under the DeltaCare (HMO) program, you must select a contract dentist within their network to perform your dental services. If you require treatment from a specialist, your contract dentist will handle the referral. Many services are covered at no cost to you. A co-payment applies for other services. The Delta Dental PPO plan allows you to visit a dentist of your choice, change dentists at any time, go to a dental specialist of your choice, receive dental care anywhere in the world, and save on out-of-pocket expenses when you visit a PPO network dental office. SCRRA pays the full premium for coverage of you and your eligible dependents under both plans. Eligibility begins the first of the month following hire date or qualifying event. VISION: SCRRA offers two (2) vision plans through Vision Service Plan (VSP), providing coverage for eye examinations, prescription eyewear and contact lenses through network providers. You have the option of seeing out-of-network providers, but full reimbursement is not guaranteed. VSP has contracted with many laser surgery facilities and doctors, offering you a discount on PRK and LASIK surgeries. If you enroll in the VSP Basic Plan, SCRRA pays the full premium for coverage of you and your eligible dependents. If you enroll in the VSP Buy-up Plan, which offers enhanced vision benefits, you pay the difference between the cost of the Basic Plan and the Buy-up Plan. Eligibility begins the first of the month following hire date or qualifying event. FLEXIBLE SPENDING ACCOUNTS: Flexible Spending Accounts (FSA) allow for the deferral of pre-tax dollars to be used for reimbursement of eligible medical and dependent care expenses. You can set aside up to $3,050 for health care expenses and $5,000 per family for dependent care expenses annually. Eligibility begins the first of the month following hire date or a qualifying event. GROUP TERM LIFE INSURANCE: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, to a maximum of $200,000. Your life insurance benefit will reduce to 65% at age 65 and 55% at age 70. IRS regulations require that the portion of Group Term Life (“G.T.L.”) insurance benefits provided to you by SCRRA, which exceeds $50,000, be added to your Federal, State, and Medicare taxable earnings for W-2 reporting. This amount is reflected on your pay statements each pay period in the “Other Benefits and Information” section. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000 to a maximum of $100,000 without evidence of insurability (initial enrollment period only) and up to 5 times your salary to a maximum of $500,000 with evidence of insurability. Dependent life options are also available. The voluntary plan is portable; you may retain it if you leave SCRRA and pay the premium. Eligibility begins the first of the month following hire date or qualifying event. ACCIDENTAL DEATH & DISMEMBERMENT: SCRRA provides for an amount equal to one (1) time your annual salary, rounded to the nearest $1,000, up to a maximum of $200,000. Your AD&D insurance benefit will reduce to 65% at age 65 and 55% at age 70. In addition, SCRRA offers a voluntary plan, which may be purchased in increments of $10,000, subject to a maximum of the lesser of 5 times your annual salary or $500,000. Dependent AD&D options are also available. Eligibility begins the first of the month following hire date or qualifying event. SHORT TERM DISABILITY: You are covered under the California State Disability Insurance (SDI) Program. Your maximum benefit amount is 52 times your weekly benefit amount or the total wages subject to SDI tax paid in your base period, whichever is less. Employees pay a mandatory contribution, through payroll deductions, for coverage under the SDI program. The contribution rate for 2023 is 0.9 percent of earnings. The SDI taxable wage limit is $153,164, with a maximum withholding of $1,378.48 per employee for calendar year 2023. LONG TERM DISABILITY : SCRRA provides for income replacement of 60 percent of monthly earnings subject to a maximum benefit of $7,500 per month up to age 65. To qualify, you must be on disability for 90 days. (Note: there is a pre-existing condition clause in this program.) Eligibility begins the first of the month following hire date or qualifying event. VOLUNTARY BENEFITS: SCRRA offers the following employee-paid voluntary benefits, provided by Aflac: Group Accident Insurance helps pay for out-of-pocket costs that arise from covered accidents, such as fractures, dislocations, and lacerations. Group Critical Illness Insurance helps pay for the expected and unexpected expenses that arise from diagnosis of a covered critical illness, such as cancer (internal or invasive), heart attack, stroke, end-stage renal failure or a major organ transplant. Group Hospital Indemnity Insurance helps pay for the out-of-pocket costs associated with a hospital stay, including benefits for hospital confinement, hospital admission, hospital intensive care and intermediate intensive care step-down unit. Group Short-Term Disability Insurance pays a monthly benefit directly to an employee who is off work due to an injury or illness for up to three (3) months after a seven (7) day waiting period. Eligibility begins the first of the month following hire date or qualifying event. HOLIDAYS: SCRRA observes twelve (12) holidays a year: New Year's Day, Martin Luther King Day, President’s Day, Cesar Chavez Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. PAID TIME OFF (PTO): SCRRA provides employees with Paid Time Off (PTO) for vacations, illnesses, injuries, medical/dental appointments, religious holidays, personal business, and emergencies as follows: 0-4 years of service - 25 days 5-6 years of service - 30 days 7th year of service - 32 days 8th year of service - 33 days 9th year of service - 34 days 10-14 years of service - 35 days 15-19 years of service - 38 days 20 or more years - 42 days At the CEO’s discretion, prior service at a public transportation or public agency, or rail transportation company may be counted towards an employee’s total service years to increase the employee’s PTO accrual rate. To be considered, Human Resources requires that a written request along with verification and confirmation of the years of service be provided prior to the start of employment with SCRRA. Human Resources will provide the final determination on behalf of the CEO. EMPLOYEE ASSISTANCE PROGRAM (EAP): SCRRA offers you and your immediate and dependent family members confidential counseling 24 hours a day, 7 days a week for family, personal, work-related and substance abuse issues through the EAP. You are entitled to a telephone session(s) with a trained EAP professional to assess the nature of the problem and provide a referral for additional assistance, if needed. Services also include three (3) face-to-face counseling sessions per family member per six (6) month period. HEALTH ADVOCACY SERVICES: SCRRA offers you and your eligible dependents free health advocacy services through Health Advocate. You are entitled to unlimited calls with trained professionals who can help you navigate the healthcare and insurance systems. RETIREMENT PLAN: The SCRRA contracts with the California Public Employees' Retirement System (CalPERS). You pay a 7.00 percent employee contribution and SCRRA pays an employer contribution, which varies each year. To be eligible for service retirement, you must be at least age 52 and have a minimum of five (5) years of CalPERS-credited service. Upon retirement you are entitled to a monthly retirement benefit based on your years of credited service, age, and average compensation during your last three (3) years of service (“final compensation”). The retirement formula for New Members is 2%@62, which means at age 62, you receive 2 percent of your final compensation for every year of service. Upon separation from employment with less than 5 years of credited service, you may request a refund of your employee contributions only, including interest, and end your membership with CalPERS, or leave it in your account and retain your service credit should you decide to work for another CalPERS-covered agency. If you are vested upon separation but do not retire, you may leave your contributions in your account until retirement or elect a refund. SOCIAL SECURITY: You do not participate in Social Security except for Medicare. You will contribute 1.45 percent of your pay to cover the hospital insurance portion of Medicare. *Additional Medicare Hospital Insurance Tax: As of January 1, 2013, employees are required to pay an additional 0.9 percent Medicare tax on earnings above $200,000 (for those who file an individual return) or $250,000 (for those who file a joint return). This additional hospital insurance tax is not reflected in the rate above. RETIREE MEDICAL: Unrepresented employees hired before 11/1/18*: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other. SCRRA pays the same amount for retirees as it does for active employees, which is currently 87.5 percent of the applicable premium. Unrepresented employees hired on or after 11/1/18: You will be eligible for medical coverage when you retire if your separation date and retirement date are within 120 days of each other and you have a minimum of 10 years of credited CalPERS service, five of which must be performed at SCRRA. SCRRA pays a percentage of the state annuitant contribution rate** in accordance with the vesting schedule below: 10 Years of CalPERS Service - 50% 11 - 19 Years of CalPERS Service - 50%, plus 5% for each additional year of service 20+ Years of CalPERS Service - 100% *Once each year the employer may allow unrepresented employees hired before 11/1/18 the opportunity to individually elect to be subject to the vesting schedule. **The state annuitant contribution rates for 2023 are: $883 (Retiree Only); $1,699 (Retiree + 1 Dependent); $2,124 (Retiree + Family). DEFERRED COMPENSATION PLAN (457) : You are eligible to set aside a portion of your current income without paying taxes on that money until it is received later during retirement when taxes may be lower. In 2023, you can defer up to 100 percent of your gross compensation or $22,500 annually, whichever is less (“normal contribution limit”). You may make an additional $7,500 contribution to the plan if you are age 50 and older. If you are at least within three years of the age in which you are eligible to receive unreduced benefits under our CalPERS retirement plan, you may contribute up to double the normal contribution limit, or $45,000. TRANSPORTATION PASSES: You may use your employee badge for unlimited free access to all Metrolink lines and trains. Your badge cannot be used on connecting public transportation. However, if you commute to/from work on Metrolink on a regular basis and need to connect to other public transportation (e.g., Metro Red or Purple Line) you can be issued a Metrolink pass with the appropriate station pair, which will also give you access to connecting transportation. You are also eligible to receive a free transit pass to ride any greater Los Angeles area transit system other than Metrolink (such as, Metro, Foothill Transit, LADOT, and LOSSAN) for commuting purposes. The commuter transit pass has a value up to the monthly maximum tax-free transit pass amount established by the Internal Revenue Service ($300 in 2023). You are responsible for any transit fares above the IRS monthly cap. To receive this benefit, the SCRRA requires each employee to use public transportation to commute to and from work three (3) or more days per week. OTHER BENEFITS: Educational Assistance - SCRRA will reimburse an employee up to $1,000 per fiscal year for tuition, books and mandatory student fees for courses that are relevant to employment. No reimbursement is allowed for parking. Professional Memberships - SCRRA pays up to $300 per year for professional memberships. Credit Union Membership - SCRRA offers credit union services for employees and their family members, provided by Northrup Grumman Federal Credit Union. Jury Duty - SCRRA will continue an employee's salary during any non-voluntary jury service up to a maximum of ten (10) working days. Pregnancy Disability and Family and Medical Leaves - A leave of absence may be paid or unpaid and shall be granted in accordance with applicable federal and state laws, and SCRRA policy. Refer to the Human Resource Policies and Procedures Manual for more detailed information. Bereavement Leave - In the event of death in an employee’s immediate family, the agency grants up to three (3) working days, with pay, to handle family affairs and to attend the funeral. When an employee needs to travel outside the radius of the five (5) member agencies due to the death of an immediate family member, the Authority grants up to five (5) working days, with pay. Military Leave - Employees will be paid for the annually required active period. At the discretion of the Chief Executive Officer, and with Board notification, paid military leave may be granted beyond what is provided by the applicable state law. Closing Date/Time: Continuous

Description: Application Process This position is open until f illed. For full consideration, please submit application, along with cover letter and resume, by 8am on Thursday, August 31. Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Reporting to and under the supervision of the IT Administrative Services Manager, it is the responsibility of the IT Service Representative to provide technical support and assistance within the assigned service area to campus departments, faculty, staff and students; and to assure access to supported computing and network services. Specifically, the IT Service Representative is responsible for answering calls the SSU campus, provides one-on-one assistance at the caller's location or from the office or help desk, processes requests for IT services from the campus community, makes office visits for faculty and staff to provide desktop computing support and maintenance, assists other IT staff to develop tools for IT technical support use. The incumbent performs outreach duties that include system updates, technical support, and problem resolution. Key Qualifications The incumbent is required to possess a comprehensive knowledge of hardware and software support for desktops and mobile devices, application administration, and a working knowledge of information technology in an enterprise environment. The incumbent must be able to apply this expertise as a generalist or specialist. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Additional training or education in Information Technology preferred. Microsoft System Center Configuration Manager (SCCM) and/or Java Apple Management Framework (JAMF) knowledge and experience highly preferred. In addition, the incumbent should possess the following: • Ability to install, configure, customize and maintain software and hardware in modern Windows operating systems and Macintosh environments, including input and output device and peripherals; • Strong knowledge of standard academic computing applications, including productivity applications such as word processing, spreadsheets, and presentation packages; multimedia applications; graphics applications and network applications such as WWW tools; • Strong knowledge of data processing procedures and equipment; • Strong interpersonal, verbal and written communication skills and strong customer support or experience; • Ability to install, configure, maintain, and troubleshoot multimedia systems, computer operating systems, applications, and networking software; • Ability to identify and troubleshoot technical problems and refer more complex problems to the appropriate staff; • Ability to coordinate and implement data exchanges and conversions; • Ability to apply consultative skills to assess user needs and provide appropriate support and ability to analyze, troubleshoot, and resolve problems; • Ability to be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the University's safety policies and rules; and be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel; • Must be able to adapt to change in the work environment, accept constructive feedback, effectively handle multiple tasks and competing demands, work well both independently and with others on a team and work actively to resolve conflicts; • Must be able to work in a very stressful environment where constructive feedback from others is encouraged. Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. This position requires the successful completion of a comprehensive livescan background investigation. Salary and Benefits Starting salary placement depends on qualifications and experience and is antic ipated to be in the range of $4,678- $6,210 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office . CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A comprehensive livescan background investigation must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the livescan background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/ resources/fire-safety . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu . Closing Date/Time: Open until filled

Description Under general supervision of assigned manager, performs a variety of technical duties in support of assigned student services program area including admissions and records, assessment center, counseling, financial aid intake and data entry, EOPS, DSPS, international students, transfer center, tutoring center, or other program area; provides students, staff, and others with specialized information, training, and assistance related to area of assignment; and performs other general program support and clerical assistance duties in support of assigned program area. Examples Of Functions and Tasks REPRESENTATIVE DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Performs a full range of technical, program support, and clerical duties in support of assigned student services program area; relieves manager(s) of administrative details including researching and resolving problems related to area of assignment.Participates in planning, organizing, and coordinating assigned program activities and student services; assists in the development and implementation of revised/new procedures including those to ensure efficient day-to-day operations of assigned area.Serves as point of contact with students, prospective students, staff, and the general public regarding departmental services; provides technical information and assistance regarding area of assignment; explains program applications, policies, procedures, requirements, and restrictions; develops promotional and informational materials for distribution on and off campus; maintains assigned resource material and library.Verifies and reviews materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications, records, files, and reports; collects and processes appropriate information.Compiles and tabulates statistical data; compiles information from various sources and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.Establishes and maintains records including student records; maintains complex, interrelated filing systems that may include confidential files; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.Plans, organizes, schedules, and conducts orientations, workshops, seminars, class presentations, tours, meetings, and other activities related to assigned program area; arranges and confirms speakers; reserves facilities and makes other necessary arrangements.Utilizes various computer applications and software packages; maintains and generates reports from a database or network system; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments.Coordinates communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public.Performs a full range of clerical and administrative duties in support of program operations; assembles files and duplicates materials; composes and prepares office correspondence, materials, reports, forms, brochures, presentations, handbooks, manuals, and consumer information; answers phones, refer callers, and take messages; maintains and orders supplies.Maintains current knowledge and learns new state and federal laws, rules, and regulations pertaining to area of assignment; reviews updated or new technical instructions or references; attends seminars, conferences, workshops, and other training sessions; assists in providing training and direction to others regarding changes and new regulations including creating and disseminating new instructions.Provides assistance to and backs up co-workers and other staff within the assigned area as necessary.Trains and provides work direction to assigned student workers and temporary help as assigned.As applicable, determines program eligibility and prepares needs analysis; reviews and processes applications for students; registers students for programs; monitors progress of students.May perform a variety of general clerical accounting duties related to various financial processes.Performs related duties as required. Minimum Qualifications QUALIFICATIONS - The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Education and Experience Guidelines: Any combination of education, experience and training that provides the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to completion of the twelfth grade supplemented by college level course work in business administration or a related field. Experience: Two years of increasingly responsible clerical and program support experience preferably in a student services area of an educational institution involving frequent student contact. License or Certificate : Possession of, or ability to obtain, a valid driver’s license may be required for some positions. Knowledge of: Operational characteristics, services, and activities of the functions, programs, and operations of the assigned office. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Pertinent federal, state, and local laws, codes, and regulations including applicable sections of the State Education Code and other legal requirements related to area of assignment. Technical aspects of field of specialty. Principles, practices, and procedures of business letter writing. Principles, practices, and procedures of fiscal, statistical, and administrative record keeping. Principles and practices used to establish and maintain files and information retrieval systems. Basic research methods and techniques. Principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette. Interpersonal skills using tact, patience, and courtesy. Oral and written communication skills. District organization, operations, policies and objectives. Referral agencies, services, and departments on and off campus may be required for some assignments. Screening and interviewing techniques may be required for some assignments. Clerical accounting and bookkeeping principles may be required for some assignments. Supervisory techniques. Ability to: Understand the organization and operation of the assigned office and/or program area as necessary to assume assigned responsibilities. Understand, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative. Coordinate and conduct workshops, seminars, special events, class presentations, orientations, and tours. Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources. Orient students, staff, and public to resources and services related to area of assignment. Research, compile, analyze, and interpret data. Independently compose and prepare routine correspondence and memoranda. Prepare a variety of clear and concise administrative and financial records. Implement and maintain filing systems. Compile information and write reports, business correspondence, and procedure manuals. Respond to requests and inquiries from students, staff, or the public; effectively present technical information in person or on the telephone to students, staff, or the public. Screen, interview, and assess needs of students and clients. Use sound judgment in recognizing scope of authority. Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations. Type or enter data at a speed necessary for successful job performance. Train and provide work direction to others. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work effectively with minimal supervision. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a standard office setting. Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Some positions may require occasional travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision : See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing : Hear in the normal audio range with or without correction. Supplemental Information WHY SIERRA? One of Aspen Institute’s Top 150 Community Colleges in the nation The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc. Public Employee’s Retirement System (PERS) 17 paid holidays (including extended time off during the winter break) 12 accrued paid vacation days per year (vacation accrual increases over time) Competitive benefits package Flexible work schedules may be available Currently during summers, some employee groups participate in 4x10 schedules Qualifying Employer for Public Service Loan Forgiveness (in most cases) Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 16,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at three centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our District prides itself on academic excellence. Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all. As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 16,500 students per term, where approximately: 24% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American, 2% are Filipino, 6% are Asian-American, 7% are multiracial and 55% are White. The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students. Need Help With Your Online Account? Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account. Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday. Helpful Tip: Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities. Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any). Please see the Sierra College website for additional helpful tips and tools for prospective applicants . Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews). Terms and Conditions of Employment: Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department. *Sierra Community College District currently operates campuses in Rocklin, Roseville, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time. EEO / TITLE IX EMPLOYER Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students. Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at EEOT9@sierracollege.edu . Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105. If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider. TTY/VCO/HCO to Voice English 1-800-735-2929 Spanish 1-800-855-3000 Voice to TTY/VCO/HCO English 1-800-735-2922 Spanish 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784 Sierra Community College offers benefit packages to full-time employees including: family coverage health, dental and vision insurance, Public Employee's Retirement System (PERS) OR State Teachers Retirement System (STRS) retirement, income protection, life insurance, sick leave, vacation, and holidays as provided according to District policy. Closing Date/Time: 10/29/2023 11:59 PM Pacific

Position Description Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service? Do you have a passion for serving customers, providing billing support, and helping customers resolve payment and service orders? If so, the Marina Coast Water District is looking for their next Customer Service/Billing Technician I/II to join their team! Regional Government Services and its staff are conducting this recruitment on behalf of the Marina Coast Water District. THE POSITION Customer Service Representative I is the entry level in this series. Initially, incumbents with some customer service or administrative support experience will learn the District’s customer service and billing systems, operations, practices, and procedures. As experience is gained, assignments become more varied and are performed with greater independence. Customer Service Representative II is the experienced level in this class series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and may provide team leadership, training and work review for those at the entry-level. COMPETENCIES: Adaptability and Flexibility - Can shift gears comfortably and reprioritize work as needed Attention to Detail - Accomplishes tasks with thoroughness and accuracy Communication - Effectively conveys and exchanges thoughts, opinions, and/or information verbally and in writing Customer Service - Maintains on-going client relationships Interpersonal Relations - Builds relationships based on mutual trust and respect Problem Solving - Identifies problems and implements appropriate solutions Reliability and Commitment - Shows commitment, dedication, and accountability to one's work, and follows through on all projects, goals, and aspects of one's work Results Oriented - Manages time and priorities effectively Teamwork - Works collaboratively with others to achieve a goal Time Management - Coordinates and executes plans for events, tasks, or processes in an efficient and effective manner ABOUT THE CLIENT It's an exciting time to work for the District and be such an integral part of the team, while also living on the Central Coast of California along the scenic Monterey Bay area-It just doesn't get any better… Currently, the Marina Coast Water District is actively engaged in the conversion of the former Fort Ord military base into a vibrant mixed-use community, including approximately 6,000 new homes and several hundred thousand square feet of commercial/industrial facilities. Our mission is to provide high quality water, wastewater, and recycled water services to the District's expanding communities through management, conservation, and development of future resources at reasonable costs. Our vision is to become the leading public supplier of integrated water and wastewater services in the Monterey Bay Region. Examples of Duties To view the full job description, click HERE Typical Qualifications Training and Experience : To qualify, a successful incumbent must possess both education and experience, which would provide the required knowledge and abilities. Experience may substitute for education. Minimum requirements to obtain the requisite knowledge and abilities are: Customer Service/Billing Technician I - Equivalent to high school graduate with one (1) year of experience in providing general office support, and computer applications such as word processing and spreadsheets. Some customer service experience is highly desirable. Customer Service/Billing Technician II - Equivalent to high school graduate supplemented by business school or college level coursework in business and computer applications with two (2) years of administrative/clerical experience in an office environment and with intermediate Microsoft Office skills. Prior customer service experience is required. Supplemental Information BENEFITS Salary - Customer Service/Billing Technician I: $59,200.99 - $75.557.13 annually Customer Service/Billing Technician II: $65,346.82 - $83,400.93 annually (A 10% COLA will become effective July 2024) Retirement - The District participates in CalPERS, with Social Security. Benefit is 2% @ 60 for classic members and 2% @ 62 for new members as defined by PEPRA, subject to the limitations set by PERS. Employee pays the employee portion (new employees only). Health Insurance (Medical/Dental/Vision/EAP) - District provides health insurance plan options and provides full employee coverage and a portion of the premium for coverage for employee dependents. Deferred Compensation - Optional enrollment in a pre-tax payroll-deducted 457 plan. The District will match an employee's contribution up to a maximum of $2,500 annually. Short and Long-Term Disability Insurance - District provides coverage. Life Insurance - District provides coverage at an amount equal to two times employee's salary. Vacation Leave/Sick Leave/Holidays - District offers generous vacation benefit beginning at an accrual of 3.08 hours per two-week pay period and sick leave at 12 days accrual each year. In addition, 12 paid holidays and 2 floating holidays per year. SELECTION PROCESS: Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment. The deadline to apply is October 12, 2023 , at 11:59 PM PST Apply online HERE Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement. Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Online Skills Assessment - (Pass/Fail) An Online Skills Assessment may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment will be conducted via a video conference platform. The Online Skills Assessment is tentatively scheduled for the week of October 16, 2023 . Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews will be conducted via a video conference platform. Remote Screen Interviews are tentatively scheduled for the week of October 23, 2023. Successful candidates will be submitted to the Marina Coast Water District for further consideration and an onsite Hiring Interview. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing aniewald@rgs.ca.gov . Neither Regional Government Services nor the Marina Coast Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing aniewald@rgs.ca.gov . The Marina Coast Water District is an Equal Opportunity Employer Closing Date/Time: 10/12/2023 11:59 PM Pacific

Job Summary The Mohave County Public Works Department is currently recruiting for an Assistant Public Works Director in Kingman, Arizona. Performs professional and administrative work in supervising division managers and subordinate staff of the Public Works Department under the Facilities Group or Transportation Group. REPORTS TO Work is performed under the general direction of the Public Works Director. Work is reviewed through direct communication both verbal and written, quality and timeliness of deliverables produced where required under routine and special assignments and results achieved. SUPERVISION EXERCISED As Assigned to the Facilities Group: Manages three subordinate division managers who supervise a total of 60+ employees in the Facilities, Water Systems and Improvement Districts, and Parks Divisions. Is responsible for the overall direction, coordination, and evaluation of these divisions. As Assigned to the Transportation Group: Manages five subordinate division managers and supervisors who supervise a total of 130+ employees in the Engineering, Surveying, Roads, Traffic Control, and Equipment and Fleet Divisions. Is responsible for the overall direction, coordination, and evaluation of these divisions. Carries out supervisory responsibilities in accordance with County and Department policies. Essential Job Functions Provide direct line supervision for assigned division managers on routine day-to-day operation of Public Works facilities, assets, and services and provides guidance on questions or problems that may arise during the normal course of operations of assigned Public Works divisions. Responsible for planning, designing, construction and operation and maintenance of public works facilities and assets. In the administration area provides operations and performance management of subordinate staff, directs delivery of staff services, and administers planning, development, and tracking of revenues and expenses for all fund budgets under assigned divisions. In the planning area develops and maintains comprehensive plans for the development or maintenance and operation of public works facilities and assets. In the program area provides technical support and financial planning for the construction or maintenance and operation of public works facilities and assets. In the design area provides quality, cost-effective civil engineering design work for construction and maintenance projects either utilizing in-house staff or by selecting and administering the work of consultants. In the contract administration area : acts as contract technical representative and administers construction contracts for project/program technical quality, fiscal control, schedule, and other parameters required by specific funding sources. Prepare plans, specifications, and estimates for public works construction projects. Prepare Request for Proposals and Invitation for Bids, analyzes, and evaluates the scope and cost of contractor and consultant submittals, interviews, recommends selection, assists in negotiating contractual agreements and prepares final contract and award recommendations for construction and consultant services. Prepare and maintains accurate records, correspondence, technical, and narrative reports relative to work performed and assets managed. Ensure compliance with applicable standards, laws, and policies in the management, operation, repair, and construction of assigned facilities and assets. Develop policies and procedures on Public Works management practices relevant to assigned divisions as well as maintain ongoing accreditations. Assume responsibility for all Department functions in the absence of the Public Works Director. Give technical assistance to the Public Works Director, including planning, developing, and executing special projects. Represent the County on various negotiations with public and private entities. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications REQUIRED MINIMUM EDUCATION, EXPERIENCE AND TRAINING B achelor’s degree in civil engineering or a directly related field. Eight (8) years progressively responsible experience in private or public engineering or related field OR a master’s degree in civil engineering or directly related field and (5) five years directly related experience in private or public engineering or related field. OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must be licensed as a Professional Civil Engineer and be registered in the State of Arizona within six (6) months of appointment. Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Expert knowledge of civil engineering principles and practices as applied to assigned divisions, facilities, and assets, including legal and technical aspects. Public Works Department operations and procedures and the operations of other County departments with related responsibilities. Fiscal matters, cost and budget analysis and development and records management related to fiscal issues. Excellent knowledge of Microsoft Office© products along with demonstrated proficiency in general business systems, including web-based software. Principles of management and supervision. Principles of courteous and effective customer service. Department policies, rules, and procedures. Mohave County Personnel Policies and Procedures, and Department Regulations. Skill in: Superior verbal, written communication and customer service skills. Effective interpersonal and relationship management skills along with ability to partner and effectively with staff and managers of diverse backgrounds and skill sets. Utilizing computer systems and applications, personal computers, networked systems and Internet in the performance of work assignments, such as electronic spreadsheets, word processing, data bases and graphics. Communicating and maintaining professionalism with the public, co-workers, and work contacts. Ability to: Conceive, initiate, develop and implement modern methods in planning and delivering public works services, facilities, and assets. Perform special studies and conduct extensive research, analyze findings, and develop sound conclusions and prepare comprehensive reports and plans. Plan and direct the activities of multiple departments or divisions. Plan, assign, and direct the work of subordinates. Establish and maintain effective working relationships with Department personnel, County officials, personnel of other County departments, commissions and boards, local, state, and federal public planning agencies, the general public and media. Communicate effectively orally and in writing and address groups and governmental bodies. Perform the essential functions of the job specifications with or without a reasonable accommodation. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. WORKING CONDITIONS/ PHYSICAL REQUIREMENTS Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person and on a telephone. Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to comprehend written work instructions. Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate standard office equipment, personal computer and peripheral devices. Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office environment. Must be able to perform the physical requirements of this classification with or without a reasonable accommodation. Work is subject to varying post or job site assignments and may be subject to call-back or on-call status and irregular schedules to include completion of work assignments on weekends and holidays. Work is also subject to traveling and irregular hours in order to perform work assignments. Work includes the frequent use of personal computers (PCs). May involve occasional moderate lifting of 1 -25 lbs. This classification does not meet the safety sensitive definition as outlined by Arizona Revised Statute, § 23-493 et seq.

TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Kristin Huston, (512) 389-8025 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, 78744 GENERAL DESCRIPTION: Under the direction of the Customer Service Center Manager, this position performs complex (journey-level) customer service work in the Texas Parks and Wildlife Department (TPWD) Customer Service Center dealing with park reservations. Work involves verbal and electronic customer contact, providing customer service support, as well as responding to various public complaints and inquiries for information and state services. Responsible for booking park reservations and modifications, and provides park information on park use, facilities, programs, and services. Conducts retail sales of State Park Passes, State Park Gift Cards, and branded merchandise sales and related services. Collects and processes reservation and merchandise payments, refunds, and assesses administrative penalty charges for facility transfers and cancelations. Work requires preparation, interpretation, and dissemination of information concerning agency programs, including boater, hunter, and fishing education and licensing requirements, as well as interpreting and explaining rules, regulations, policies, and procedures. Creates and maintains related activity logs, reconciliation reports, and conducts and compiles research information for public dissemination, and maintains public information, performance files, and reports on services. Work under general supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience working in a high-volume customer contact setting; Experience operating a computer, and working with word processing, spreadsheet, and personal information management software and entering computer data. NOTE: Experience may have occurred concurrently. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Two years experience working in a high-volume customer contact setting; Experience working in the TPWD Customer Service Center or TPWD Field Location; Experience working in sales and customer satisfaction. Language: Bilingual with English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar and arithmetic; Knowledge of e-mail and voicemail programs; Knowledge of sales transaction recordkeeping and reporting procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using a personal computer and office equipment; Skill in using a call center telephone system; Skill in processing information and booking facility reservations and sales; Skill in providing quality customer service in a courteous and professional manner; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame; Ability to concentrate and stay focused while handing multiple projects in an open office environment with frequent interruptions; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to work efficiently in a dependable, organized and productive manner with interruptions; Ability to respond to public inquiries in a timely manner; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to wear a telephone headset, operate a call center phone set, and use a computer the entire work day; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; Required to work at off-site events which may require weekends; Required to conform to TPWD dress and grooming standards, work rules, and safety standards; Required to work in a call center environment with varying noise volume levels and numerous distractions; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Oct 3, 2023, 11:59:00 PM

General Purpose Under general supervision, performs routine to complex student and administrative support of a program in an assigned department or a categorically funded project; determines program eligibility for new and existing students; advises and delivers program elements to current students in assigned program and to potential at-risk student populations including secondary students; encourages student engagement in student life and activities; provides advanced program/grant management support including preparing and analyzing statistical data and program metrics; assists the program director to ensure program compliance with federal, state and District policies, rules and regulations; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides input in selecting, training and providing day-to-day lead work guidance and direction to other program staff, tutors and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Provides input to supervisor on employee work performance and behaviors; assists in ensuring a fair, open and inclusive work environment in accordance with the District's mission, goals and values. Oversees and participates in the day-to-day operation and service delivery of a student services program or department; assists current and potential students with understanding and completing matriculation requirements, applications, forms and meeting program requirements; organizes and implements orientation activities, workshops, conferences, cultural experiences and academic support/tutoring programs to encourage engagement in student life/activities. Provides academic advising services including career and educational advising of individuals and groups and orientation and transfer advising services; assists students in selection of a major and facilitates career exploration and transfer program activities related to their educational goals and career pathways; advises students on certificate, vocational, associate degree and transfer programs and courses of study. Screens student needs for Counselors and schedules student counseling appointments or provides referrals to other campus and community programs; coordinates student access to multiple forms of student services and support including providing accommodations for disabled students and access to educational and financial aid and assisting with maintenance of minimum program requirements and documentation; assists students with access to food, financial, mental health, legal and housing resources. Determines student initial and ongoing eligibility for programs or services; tracks student progress and adherence to program guidelines; initiates and maintains permanent student records and associated coding; verifies documentation from third-party providers; updates student status and releases holds following established District policies and procedures. Acts as a liaison to local elementary, middle and high schools, adult education programs, community groups and school districts to identify, target and recruit potential program participants; plans, schedules and facilitates program activities to assist students with matriculation activities; provides information to students on college course offerings and prerequisites, majors and transfers and coordinates with Counselors to create education plans. Organizes and implements student leadership opportunities through student clubs, service learning, student government and leadership opportunities within the program; provides training on public speaking, conducting meetings and mentoring others; oversees administration of student-related budgets and funds; ensures efficacy of student government elections and operations; oversees and participates in the recruitment, selection and training of student club leadership; ensures student clubs meet minimum requirements. Oversees and participates in program tracking and data input and ensures District, state and federal guidelines are met; develops, maintains and audits spreadsheets, databases and reports; utilizes third-party portals and databases to research and track student information; coordinates with other college departments regarding financial aid, tracking student work hours, payments and reimbursements. Conducts studies and complex data analyses to evaluate the effectiveness of current programs; makes recommendations on program enhancements/service areas and may assist in assessing student area outcomes in applicable programs. Coordinates logistics of major programs and events, including liaison with event participants and securing vendors and sponsors; works with other campus departments and facilities; schedules locations, orders food, materials and supplies; troubleshoots onsite, proactively resolving issues. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES May participate in program and grant administration functions including grant writing, collecting program data, budget monitoring and generating performance reports. Oversees program marketing including preparation and production of promotional materials, invitations and publications; updates and maintains the department or program website and social media accounts. May serve as an advisor to student government. Represents the District and participates in state and national program training and development and professional group meetings; stays abreast of new trends and innovations in the program and grant area. Maintains and purchases inventory and supplies. May collaborate with athletics to implement Intramural program, coordinate mascot appearances, and coordinate game management logistics including securing entertainment. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Student services program goals, objectives, policies, procedures and practices applicable to area of assignment. District assessment, matriculation and course prerequisite policies as applicable to areas of responsibility. Principles, methods and practices applicable to the design and implementation of public relations, outreach and marketing programs. Procedures for administering and scoring standard and other academic tests and recording and reporting test results. District student recordkeeping practices and procedures for processing student information and interpreting input and output data. College and District organization, rules, policies and procedures applicable to departmental and division operations. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. District policies, procedures and rules regarding budgeting, purchasing and travel/training and expense reporting. Basic grants administration, methods and practices. Research methods and analysis techniques. Applicable sections of the California Education Code, Title V and other applicable laws. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student records. Safety policies and work practices applicable to the work being performed. Basic principles and practices of employee work guidance and direction. Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Communicate information accurately and effectively; understand requests for information or assistance; maintain a courteous and tactful manner when under pressure or in an antagonistic situation. Coordinate and implement resources, services and outreach activities to recruit, retain and assist students, particularly at-risk students. Screen for and schedule counseling appointments. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures. Set priorities and exercise sound judgment within areas of responsibility. Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials. Track and report statistical information utilizing complex spreadsheets and databases. Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, orally and in writing. Maintain confidentiality of District and student files and records. Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences. Operate a computer and use standard business software. Represent the District effectively one on one and in a variety of group settings. Exercise tact and diplomacy in dealing with concerned people and sensitive, complex and confidential student issues and situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from an accredited college or university with a bachelor's degree in a relevant field, and one year of closely related work experience in assigned student services area; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program may be required in some assignments. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand and stand for long periods at a time; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact, interruption and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .

Title: Project Specialist (IVC - Administrative Support - MESA) Job Category: NBU Job Opening Date: July 17, 2023 Job Closing Date: June 30, 2024 Locations: Irvine Valley College Department: Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Type: Hourly Hours Per Week: 0 Job Description: Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Performs general administrative assistance duties in support of the assigned program. REPRESENTATIVE DUTIES Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform secretarial and administrative support duties for assigned administrator; relieve assigned administrator and other staff of a variety of clerical, technical, and administrative details. Perform administrative support duties to assist the administrator in meeting reporting requirements, functional responsibilities, and research objectives; coordinate the office work of the administrator; develop schedules related to division/department activities and services; review, update, and inform the administrator and others of essential timelines; coordinate the flow of activities through the office in relation to priorities and schedules; assure the timely completion of work in accordance with established policies, procedures, and standards. Utilize electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinate and arrange meetings; coordinate activities with other divisions and departments. Facilitate communications between assigned supervisor, other administrators, students, academic and classified staff, other offices, educational institutions, public agencies, and the general public; interact and relay information, questions, and decisions regarding administrator's area of assignment; prepare preliminary responses to correspondence for administrator's approval. Provide staff support to standing and ad hoc committees and other groups as assigned; attend meetings and take notes or record proceedings; prepare and distribute agendas, background materials, and minutes as appropriate. Assist supervisor in budget administration; track budget activity and resolve budget issues and problems; process and prepare time sheets for signature; post, monitor, and track invoices and other expenditures; process budget/expense transfers; prepare purchase requisitions, check requests, independent contracts, and claims for reimbursement of special funds related to assignment. Order office supplies and materials as directed; assure their timely receipt and storage; assure proper functioning of office equipment. Answer telephones and respond to routine questions and requests for information from administrative, management, academic, and/or classified staff and the general public; communicate information in person or by telephone where judgment, knowledge, and interpretation of policies and procedures are necessary. Train and provide work direction to assigned student workers, clerical assistants, and other staff as assigned. Establish and maintain complex, interrelated filing systems including confidential files; collect, compile, and record narrative, statistical, and financial data and other information; research and verify information as requested. Type, format, proofread, duplicate, and distribute a wide variety of correspondence, reports, notices, schedules, lists, forms, and other materials according to established procedures, policies, and standards; type from rough draft, verbal instructions, or transcribing machine recordings; compose correspondence related to area of assignment. Receive mail and identify and refer matters to the administrator in order of priority. Utilize various computer applications and software packages; maintain and generate reports from a database or network system. Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles, practices, and procedures of business letter writing. Principles and practices used to establish and maintain files and information retrieval systems. Principles, practices and procedures of fiscal, statistical, and administrative record keeping. Principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette. Basic mathematical concepts. Basic research methods and techniques. Work organization and basic office management principles and practices. English usage, grammar, spelling, punctuation, and vocabulary. Ability to: Learn and understand the organization and operation of the assigned division and/or department as necessary to assume assigned responsibilities. Learn, understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a range of administrative, secretarial, and clerical duties involving the use of independent judgment and personal initiative. Compile information and write reports, business correspondence, and procedure manuals using correct English usage, grammar, spelling, punctuation and vocabulary. Respond to requests and inquiries from students, staff, or the public; effectively present information in person or on the telephone to students, staff, or the public. Use sound judgment in recognizing scope of authority. Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations. Type or enter data at a speed necessary for successful job performance. Take and transcribe dictation, if required by the position, at a speed necessary for successful job performance. Research, compile, analyze, and interpret data. Prepare a variety of clear and concise administrative and financial records. Implement and maintain filing systems. Independently compose and prepare routine correspondence and memoranda. Train and provide work direction to others. Establish, review, and revise office work priorities. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work effectively with minimal supervision. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. A valid California driver's license and proof of insurability may be required for some positions to drive a District or personal vehicle to attend meetings or pick up/deliver documents or other materials. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Additional Information: $25.00/hr Up to 25 hours per week Schedule TBD On-site only This position is a short-term, temporary, hourly, Non-Bargaining Unit (NBU) assignment, not to exceed 160 days per fiscal year (July 1-June 30). The assignment is on an as needed basis, and may be shortened or extended at any time, due to departmental needs, with little to no notice. This recruitment will remain open until filled or withdrawn. Once you have submitted an application electronically, the current status of your application will be available to view at any time upon signing in under your personal username and password. Please do not call the Human Resources Office regarding the status of your application. Employment with the South Orange County Community College District is contingent upon successful completion of the Human Resources pre-employment ("onboarding") process. The Human Resources onboarding process may include, but is not limited to, successful completion of Live Scan fingerprinting (approx.. $70), I-9 completion, background checks, reference checks, TB testing, as well as completion of the online onboarding process. Failure to successfully complete any portion of the onboarding process will invalidate any conditional job offer received. Falsification of, or omission on, any SOCCCD pre-employment information may result in withdrawal of any conditional job offer or termination of employment. Short term, non-bargaining unit (NBU) positions may only be used on an intermittent/seasonal basis. Ed. Code sect. 88003 states "Short-term employee means any person who is employed to perform a service for the district, upon the completion of which, the service required or similar services will not be extended or needed on a continuing basis." The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. Documentation according to USCIS I-9 guidelines (i.e. ID card and Social Security card) must be presented at the time of hire. Per IRS regulations, a Social Security card must be presented at the time of hire. Inclusion, Diversity, and Equity: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. Disability Accommodations: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . NBU at-will employment: After successful completion of the onboarding requirements, an individual may be employed by the South Orange County Community College District as a short-term, temporary NBU employee. Employment will be on an "if and as needed" basis, as determined by the District. NBU employment is at-will, and either party may terminate this working relationship at any time. Neither party shall be required to provide any reason for the separation. NBU employees shall not have reemployment rights or recourse to petition to be reinstated. Worksite: NBU employees are limited to working in a single position in one department/site Work schedules: Department/Division managers, administrators, and/or supervisors shall determine the work schedule of NBU employees to include the number of days and hours worked per week and the start and stop times. 160-day restriction: NBU employees will not work more than 160 days (in any combination of NBU positions) no matter how many hours per day they work. Payroll reporting period: The payroll reporting period is from the 15th of the first month to the 14th of the next month. NBU employees are paid on the 10th of the following month. Ex: Pay Period 01/15/23 through 02/14/23 will be paid on March 10th. California Sick leave : NBU employees are eligible for California Sick leave per AB1522. Information regarding AB1522 is provided to all NBU new hires during the onboarding process. Retirement information: NBU employees may not work more than 960 hours from July 1st-June 30th. NBU employees who work more than 1000 hours per fiscal year are required to contribute to the California Public Employees' Retirement System (CalPERS), through payroll deduction of about 7-9%. The District does not intend to employ NBU employees for more than 1,000 hours during any fiscal year. Sexual Harassment/Discrimination: The District is committed to providing an environment that respects the dignity of individuals and groups; is free of sexual harassment, exploitation, intimidation, violence, and other unlawful discrimination, preferential treatment, and harassment, including that which is based on any legally protected characteristic. Equal Employment Opportunity: It is the intent of the Board to establish and maintain within the District and all of its programs and activities a policy of equal opportunity in employment for all persons, and to prohibit discrimination, preferential treatment, or harassment based on sex, age, gender identity, gender expression, race, color, ethnic group identification, national origin, ancestry, religion, mental or physical disability, medical condition, genetic information, pregnancy, marital status or sexual orientation or because an individual is perceived as having one or more of the above characteristics. Confidentiality: Confidentiality of student and staff information is protected under federal law. Any information regarding students or staff that might be accessed in the course of a work assignment through a computer, student file, or other documentation, is to be used strictly to perform my job duties and may only be shared with those who are authorized to have such information. Mandated reporter: Child Abuse and Neglect Reporting: The South Orange County Community College District recognizes the responsibility of its staff to report to the appropriate agency when there is a reasonable suspicion that an abuse or neglect of a child may have occurred. Elder and Dependent Adult Abuse Reporting: It is the policy of the South Orange County Community College District to treat reports of violence against elderly persons or dependent adults as high priority criminal activity that is to be fully investigated regardless of the relationship between the victim and the suspect(s). Campus Crime and Safety Awareness : Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in Human Resources upon request. Drug-Free Environment: The District shall be free from all unlawful possession, use, or distribution of illicit drugs and alcohol by students and employees. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in all facilities under the control and use of the District. Any student or employee who violates this policy will be subject to disciplinary action, consistent with local, state, or federal law, which may include the referral to an appropriate rehabilitation program, suspension, demotion, expulsion, or dismissal. Smoke Free District: It is the intent of the South Orange County Community College District to maintain an educational and workplace environment that is conductive to the health and safety of our students and employees. Realizing the health hazards posed by smoking and by second-hand smoke, it is policy of the South Orange County Community College District to maintain a smoke free environment for all district sites. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. DISABILITY ACCOMMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources (DHR) at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu . CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources (DHR) office upon request. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY: The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must make sure that you have completed your application for a posting by 11:59 p.m. , Pacific Time, on the posting's Job Close Date, along with any required documents , in order to be considered for the position.

Position Description Housing Social Worker to provide housing-focused case management for clients seeking housing-stability. Position will be on call as needed to prevent waitlists. Not to exceed 20 hours per week. Under general supervision or direction provides housing services support to Calaveras residents experiencing housing instability. DISTINGUISHING CHARACTERISTICS The Housing Social Worker provides entry-level to advanced and specialized support for Housing Programs; provides casework services; and performs other related work as assigned. Receives general or direct supervision from Housing and Community Programs Manager or designee. Exercises no direct supervision over staff. Example of Duties Maintain a caseload as assigned by the supervisor and provide housing-focused case management services to an assigned caseload. Engage in activities that provide information about housing programs, engage clients, and encourage continued client participation in agency services. Conduct a needs assessment for each family and/or individual on caseload and identify needs and the actions necessary to meet the housing stability goals established for the client. Refers client to non-housing community resources as needed. Provide on-going support and guidance and otherwise encourage and facilitate program participants in successfully meeting the goals of their plans to improve their quality of life and move toward self-sufficiency. Maintain case records to track, measure and report participant outcomes and successes according to established data- management procedures. Ensure case notes are clear and accurately reflect all significant milestones and interactions. Work cooperatively with other departments’ staff to coordinate services and keep the lines of communication open. Work with key partners on referrals for families at risk of eviction due to lease violation issues. Assist clients with lease compliance issues, documenting files to include actions taken and the coordination with other departments’ staff to keep lines of communication open. Maximize new resident awareness of lease obligations, regulations, and resources to promote successful tenancy and quality of life. Coordinate the delivery of services with other agencies as appropriate. Provide formal and informal referral services to community resources. Collaborate with other agencies involved in providing services to the household. Remain informed of community, social and economic resources available to low-income families. Accurately track client participation and other statistics as required for internal and external reporting and maintain client records in a manner that meets HUD and agency standards. Submit client documentation as required for program compliance. Ensure compliance with all grant procedures, mandates, and requirements. Perform all these responsibilities in service to the program and agency’s mission to assist low-income households and other customers, and to do so in ways that aspire to programmatic and administrative excellence. Fulfill all duties and responsibilities with a high level of integrity, honesty and adherence to agency policies and rules. Establish and maintain effective professional working relationships with co- workers, management, partner agencies and the community. Attend community meetings and interpret housing program goals to health and social networks, and the general public. Serve as a member of committees, as directed. Perform related duties and responsibilities as assigned. Minimum Qualifications Knowledge of: Operate Microsoft office programs, and standard office equipment, demonstrate basic math and English skills, maintain professional boundaries, manage an Outlook Calendar, operate a vehicle to meet with clients off site and attend off site meetings with partners as needed. Skill and Ability to: Work both independently and as part of a team, maintain accurate and timely documentation, work directly with clients and provide Trauma Informed Care while utilizing Motivational Interviewing techniques to create client-driven work plans. Training, Experience and Certifications: Graduation from an accredited four-year college or university with a degree in social/human services, sociology, or other social or behavioral science such as anthropology, criminal justice, education, ethnic studies, history, human development, human services, law, nursing, nutrition, psychology, public health, social welfare, sociology, welfare, women's studies. OR Associate degree in social services or closely related field with courses in community organizing, sociology, grantsmanship, outreach work, and social services AND two years’ experience providing case management services. OR Three (3) years of full-time experience providing direct client case management services to disadvantaged adults or children in a private or public agency. Special Requirements Possession of a valid California Class C driver’s license maintained throughout employment. May be required to attend meetings outside of normal working hours. Bargaining Unit 7 - Service Employees International Union Local 1021 For available Health/Dental/Vision insurance please visit the County BENEFITS WEBPAGE. Please note that Extra-hire positions that are benefitted, are only offered our CORE medical plan and are not offered dental or vision. NEW * Assist-To-Own program to help Couny employees purchase a home. Program Highlights: Down Payment Assistance, up to 5.5% of the Total Mortgage Loan. Available with purchase of a primary residence. Variety of Mortgage Loan options (FHA, VA, USDA and Conventional Mortgage Loans). No first-time homebuyer requirement to qualify. Flexible guidelines: Minimum FICO 640; Maximum DTI 50%. Flexible income limits, up to moderate income levels; no income limits for FHA and VA. For more information, vists Calaveras County Assist-to-Own Boot Allowance: $150 per year and is distributed once a year, in the first full pay period in the month of December. Qualifying Classifications: Registered EH Specialists, EH Techs, OSS Engineers, Fleet Manager, Junior Engineer, Mechanic series, Sheriff's Mechanic, Public Works Inspector, Road Maintenance Worker series, Integrated Waste Worker series, AG Techs, and AG Biologists, and Recycling Program Coordinator I/II, Permit Tech I/II, Engineering Tech I/II assigned to the Rock Creek Landfill facility, and Air Pollution Control Tech. Uniform Allowance: $600 per calendar year split into monthly payments.Payments will be made monthly on the second pay check. Qualifying classifications : Custodian series, facility maintenance worker series, facilities maintenance engineer. Vacation days: 0 - 3 complete years = 80 hours per year. After 6 months you can take your first week. 3 - 10 complete years = 120 hours per year 10 years+ = 160 per year Holidays :13 paid holidays per year. Life Insurance: $50,000.00 County paid Sick Leave: 12 days annual sick leave accrual with unlimited accumulation. Sick leave is accrued at 3.69 hours for each full 80 hours of payroll period. 60 hours of sick leave can be used for immediate family, parent spouse, child or sibling. Merit: After successfully completing twenty-six (26) pay periods, a 5% merit increase may be granted.Merit increases may be granted annually thereafter to the top step. Probation Period: New employees remain in a probationary status for 26 pay periods.. Longevity Incentives @ 2.5% for each of the following: 5.5 years (if hired before March 28, 2005) 6 years 10 years 15 years 20 years 25 years Bi-Lingual pay :$75 per month for specific approved job classifications. Flexible Spending: Pre-Tax Medical Reimbursement - Max contribution of $2,500 annually Flexible Spending: Pre-Tax Dependent Care Account - Max contribution of $5,000 annually Section 125 Plan :Additional insurance is available through the Section 125 plan and may be purchased from a representative during open enrollment or by appointment when they are on-site. AFLAC Heart & Stroke Insurance Cancer Insurance Accident Insurance Universal Life Insurance Short Term Disability Insurance ?LEGALSHIELD CALPERS RETIREMENT INFORMATION: CalPERS: CLASSIC MEMBERS: 2% at 55 PEPRA MEMBERS: 2% at 62 Extra-Hire's will be enrolled into Public Agency Retirement System (PARS) unless you are already a member of CalPERS. Additional Retirement Plan: The County offers a 457 Government plan. Employees can contribute u to this deferred compensation plan ( Pre or Post Tax options ).The County utilizes VALIC. Participating employees will receive a County paid match of up to $50 a month. Closing Date/Time: Continuous

Job Summary Conducts a variety of activities and events offered by the City's Department of Community and Cultural Services in the following program areas: Youth Cultural and Education Enrichment; Youth Sports and Recreation; Community Sports; Adaptive Recreation. Representative Duties Note: Duties may vary dependent upon assignment. Monitors or supervises participants in program activities. Enforces program policies, rules and regulations and calls for appropriate back-up support as needed. Registers participants, takes reservations, schedules uses of facilities and collects approved fees. Assists in maintaining records including, but not limited to participation levels and revenue records. Assists in conducting special programs and/or in City-wide events. Opens, inspects and secures program facilities on a daily basis. Assists in the preparation, set-up, maintenance and security for programs and events at recreational facilities and sites. Organizes and checks out program equipment and supplies to participants. May provide information and referrals or program outreach to program participants, the general public, school officials and community groups. Reports problems with facilities, equipment or program participants to a supervisor in a timely manner. Resolves participant conflicts and complaints; refers disputes to a supervisor, as appropriate. May distribute to and collect program satisfaction surveys from participants or parents. Administers first aid. Performs other related duties, as assigned. Requirements Knowledge of: Recreational, educational, cultural and human service program activities. Basic mathematics. Dispute and resolution techniques. Use of recreational and/or audiovisual equipment and supplies. First aid methods and safety practices related to recreational programs. Effective customer service techniques. Ability to: Assist with activities or events. Inform participants of and enforce program rules, regulations, schedules and activities. Accurately record attendance and revenue figures. Register participants, take reservations and schedule use of facilities. Provide basic first aid and CPR. Interact constructively with program participants of all ages. Provide effective customer service. Follow oral and written instructions. Learn and implement program-specific computer software systems. Establish and maintain effective and cooperative working relationships with City employees and the public. Skill in: Cash handling and making change. Dealing with program participants in a constructive and supportive manner. Reading, writing and communicating at an appropriate level. The use of personal computers and applicable software applications. Education, Training and Experience: Graduation from high school or the equivalent. Six months of recent, paid or volunteer work experience directly related to recreation or community programs and services, involving public contact is desirable. Licenses and Certificates: Possession of a valid class C driver license. Possession of a valid cardiopulmonary resuscitation and first aid certificate within six months of date of hire. Supplemental Information HOW TO APPLY: Applicants must file a clear, concise, completed online City Application along with any required supplemental applications with the Human Resources Department by the filing deadline. SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. COVID 19 Vaccination: Proof of COVID 19 vaccination will be required as a condition of employment. This is a temporary hourly position without benefits. The City of Santa Monica provides a deferred compensation (457) retirement plan for its as-needed (temporary) employees who are not eligible for coverage under the California Public Employees Retirement System (CalPERS). The City and as-needed employee are each required to contribute 3.75% of wages to the deferred compensation plan. As-needed employee contributions will be deducted from paychecks on a pre-tax basis. Closing Date/Time: 10/13/2023 5:00 PM Pacific

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position Technology Integration Partner . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $9,725 per month, commensurate with qualifications and experience. The salary range for this classification is $4,583 to $14,713 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking a Technology Integration Partner to be responsible for defining, evaluating, and documenting the ITS service portfolio. The position provides technical expertise and guidance on the Chancellor’s Office’s standard toolset, determines requirements for new tools that are implemented, provides expertise to integrate technology into business processes, continually improves the user experience, provides training to elevate the technical expertise of users, and serves as an interface into ITS. This position cultivates effective and innovative use of technology services by expertise in IT tools/resources, providing consultation, establishing positive professional working relationships, and delivering cohesive information and communication. The position manages and shapes the way ITS provides technology support and works to systematically improve technology proficiency and productivity. As a member of a team that has extensive responsibility for systemwide technology efforts, this position will also interact with and support systemwide/campus technology communities. Responsibilities Under the general direction of the Chief Infrastructure Officer , the Technology Integration Partner will: -Develop strategies and activities to increase Chancellor’s Office users’ ability to easily gain access to services and supporting information. Review and streamline ITS processes/user interfaces to make interactions with ITS intuitive and simple. -Develop and implement an ITS communication strategy to communicate the overall goals, objectives, and status of ITS initiatives. -Develop and conduct outreach efforts to enhance the brand and reputation of ITS, serving as a key representative for the ITS department. -Define, develop, and implement ITS Service Portfolio approach, documentation, and associated training program. -Forecast skill and competency needs for a technology-enabled workforce at the Chancellor’s Office and develop an appropriate training program. -Maintain current knowledge of vendor roadmaps and new productivity tools releases and features to enhance productivity for the Chancellor’s Office as well as improve ITS business processes. -Evaluate the Chancellor’s Office departments’ technology needs through interactive processes. Translate business requirements into technical requirements. -Evaluate and select tools that align with the needs of Chancellor’s Office departments and ITS. Forecast new technology needs and requirements. -Build positive and productive relationships with Chancellor’s Office users to improve ITS service and facilitate alignment between users’ needs and the ITS portfolio. -Ensure effective two-way communication between business units and ITS. -Develop and implement action plans when there are systematic issues are surfaced. -Develop and implement continual process improvements by soliciting feedback from the Chancellor’s Office staff and stakeholders. -Enable continual service improvement by identifying service-impacting issues and trends (via daily interactions, meetings with users, reporting analytics through ServiceNow, and other methods). -Define metrics and analyze data to develop technology delivery optimization strategies. -Work with ITS management to review the annual Business and Finance Balanced Scorecard results to develop a comprehensive plan to remediate areas of improvement and celebrate success. -Support systemwide efforts that overlap with the duties above at a system level. -Other duties and special projects as assigned. Qualifications This position requires: -This position requires a bachelor’s degree in Information Systems or Information Technology Management or a related field, or an equivalent combination of education and related experience is required. -Requires a minimum of five years of experience in a technology-related role, preferably within a higher education environment. -Ability to take direction and provide direction to initiate strategic decisions regarding policy development and implementation. -Ability to independently solve problems and facilitate solutions to complex issues. -Ability to translate business requirements into specific technical requirements. Ability to explain complex technical concepts to a non-technical audience effectively. -Ability to identify and provide management resolution of major issues that could be political, controversial, or technical in nature; oversee formal planning, tracking, and reporting on project performance; and implement corrective action where appropriate. -Ability to foster a team-oriented environment and to work collaboratively with a team to problem solve and develop improvement plans. -Ability to influence and lead through effective interpersonal skills. -Excellent written, verbal, and presentation skills, including the ability to effectively analyze, prepare, and present complex information. -Strong leadership and decision-making skills with the ability to work under pressure. -Excellent organizational skills with the proven ability to manage multiple work efforts. Ability to respond with flexibility to changing or competing priorities. -Strong interpersonal and communication skills required to work with all levels of staff and management. -Experience working with multiple business units and a good understanding of the basic administrative functions within various business units that typically exist in higher ed organizations. -Experience with process mapping and process improvement tools and methodologies. -Ability to provide direction and initiate strategic decisions regarding changing project scope, policy development, and implementation. Technical Skills -Knowledge of and implementation experience with technology tools that support information technology service portfolio management, workflow, and digital transformation, such as content management systems, ServiceNow, ProMap, AdobeSign, Microsoft Flow/Power Automate, One Drive. -Knowledge of PC hardware and peripherals, as well as basic trouble-shooting and support skills. -Experience developing and providing technical skills training on technical topics to non-technical users. -Strong skills in information technology toolsets including productivity, documentation, project, reporting, communication, collaboration, and presentation solutions (such as PowerPoint, Project, Visio, Planner, SharePoint, Zoom, Smartsheet, Jabber, Bookings, and Slack). Application Period Priority consideration will be given to candidates who apply by September 29, 2023 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Description: Position Summary Under the supervision of the Associate Director of Student Care and Academic Initiatives for Residential Education, the General Advisor & Retention Specialist has responsibility for developing and implementing advising and programs that facilitate growth in the areas of scholarship, personal and leadership development, citizenship, mentorship, and campus engagement. The General Advisor & Retention Specialist provides guidance and mentoring, through programming and advising efforts, to residential students at SDSU. The General Advisor & Retention Specialist is responsible for the completion of program-related tasks or projects assigned by the appropriate administrator. The General Advisor & Retention Specialist in this position provides backup generalist support to other program coordinators within the department to support retention, academic excellence and enhance graduation rates. Evening and weekend work are routinely part of this position. The Residential Education Office General Advisor and Retention Specialist will: Provide academic and holistic advising to students living on campus in the residential housing facilities at San Diego State University. If needed, referrals to campus resources will be provided. Implement initiatives to improve communications to students, through in-person presentations/workshops and web-based/online technology. Facilitate student success through program/workshop development and/or implementation. Provide support for students experiencing concerns regarding academic advisement, course selection, and degree evaluation. Provide guidance and personal counseling related to self-awareness, personal growth and academic probation that facilitates the continuation of students towards degree goals. Work closely with the Office of Evaluations and/or individual Colleges to provide guidance to students that depend on their curriculum. Work collaboratively with campus partners to provide advising in high-impact practice opportunities (such as internships, study abroad opportunities, research, etc.) for students to enhance their academic coursework. The REO General Advisor and Retention Specialist will participate, as appropriate, in various Residential Education programs and will carry out other duties as assigned by the Associate Director and/or Executive Director of Residential Education. This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2024, with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Ability to work evenings and weekends . The individual hired into this role will work on campus at SDSU in San Diego. Department Summary Division of Student Affairs and Campus Diversity The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through: Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world; Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds; Enhancing the career and educational pathways of a diverse student body, the faculty, and staff; and Cultivating relationships with the local community that advance the well-being of diverse individuals and communities. Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically: “The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.” The Residential Education Office is designated as the University department responsible for planning and administering programs and services in on-campus housing communities including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity/Campus Life sub-division. The Residential Education Office strives to provide safe and supportive on campus living learning communities where diverse students are challenged to develop holistically; as scholars, citizens, and leaders. Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents’ academic success, awareness and appreciation of diversity, and civic responsibility. Residential Education’s values are a set of core beliefs that guide our work with students, colleagues, faculty, and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity, staff members of the Residential Education Office strive to: Achieve excellence in all that we do. Address students as unique individuals with multidimensional needs and unlimited potential for personal development. Promote integrity, accountability, responsibility, respect, and collaboration. Promote the connectedness between curricular and co-curricular learning. Embrace, celebrate, and educate on issues related to diversity. Develop communities that embrace civic responsibility, life-long learning, and healthy lifestyles. Maintain balance and perspective, serving as sound role models for others. Innovate, evaluate, and refine programs to best meet the needs of the changing student population. To accomplish these objectives, Residential Education employs approximately 16 Residence Hall Coordinators, 10 Assistant Program Coordinators, 200 paraprofessional team members, a central office staff of 17, and a variety of student assistants. For more information regarding the Student Affairs Residential Education Department, click here . Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience. Key Qualifications Master’s degree in higher education, student affairs, counseling, or a related field is preferred. Familiarity with academic advising practices, especially working with first and second-year students is preferred. Ability to effectively handle and complete several ongoing projects and activities in a work environment characterized by frequent interruptions. Organizational and programming skills. Effective interpersonal skills required to build and maintain cooperative working relationships among diverse individuals and groups. Ability to present clear and concise information orally and in written reports. Ability to interpret and apply a wide variety of programs and University policies and guidelines. Ability to understand and effectively monitor fiscal budgets. Ability to effectively use EAB Navigate, MySDSU, PeopleSoft, Webportal, Word, Excel, PowerPoint, and Google Applications to create and analyze reports, manage data, resource materials and presentations is preferred. Ability to speak before all groups of students and possess the skills necessary to deal with sensitive and confidential issues. Ability to work evenings and weekends. Compensation and Benefits Starting salary upon appointment is not expected to exceed $4,610 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,610 - $6,556 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on June 30, 2023. To receive full consideration, apply by June 29, 2023. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu . Closing Date/Time: Open until filled

Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun. About Financial Aid and Scholarships: For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid Major Duties Under general supervision, the Financial Aid Representative serves as frontline staff and directly interacts with students providing complex information, instructions, concepts, and details in a calm and positive manner. The incumbent provides knowledge-based advice both in-person and on the telephone to students, parents, on-campus staff, and to the general public on the comprehensive and complex matters related to the financial aid application and delivery processes. • Makes recommendations to the Customer Service Lead to resolve complex and non-routine problems through reasoning and judgment. • Stays accountable for the promised outcomes, ensures follow-up communications to the students they help, and independently identifies and applies the appropriate aspects of information to the diverse circumstances presented by the multitude of financial aid application circumstances. • Provides significant help with the initial processing of thousands of financial aid application support documents used for the review of all aid programs administered or maintained by the FASD. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/u248v Qualifications • Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. • Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Knowledge, Skills, & Abilities • Thorough knowledge of: correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures; . Working knowledge of: budget policies and procedures; Internal Revenue Service forms. • Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; understand and explain a wide variety of institutional, Federal, State and policies and procedures; actively listen; have the insight, patience, and judgment to act on the knowledge obtained; perform methodical work requiring standard business computations; follow a strict schedule; work assignments through to completion. • Ability and specialized skills to: lead or oversee the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; establish and maintain cooperative working relationships; read and write at a level appropriate to the duties of the position; and operate standard office equipment and software; provide informational services verbally and in writing using correct English grammar; quickly adapt to situations as well as policy and procedural changes; manage a heavy workload so that numerous project deadlines are met; learn and retain new information; communicate both orally and in writing; use and quickly learn new office support technology systems and software. • Ability to demonstrate: excellent customer service experience; great people skills; exceptional verbal communication skills in order to explain complex concepts and details; specialized knowledge and logical application of Federal, State, Chancellor's Office, and CSUN rules, regulations, policies and procedures governing the financial aid programs; attention to detail; inquisitiveness and self-motivation. Pay, Benefits, & Work Schedule • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. • Classification/grade: 1035 / ASC / 1 • The anticipated HIRING RANGE is $3505 per month. The salary range for this classification is: $3505 - $5508 per month. • HOURS: Full Time; 40 hours per week; Monday through Friday. • TEMP: This is a Temporary-renewable position, end date to be determined. • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs. General Information • This job opening has been re-posted and will remain OPEN UNTIL FILLED. • This position is a sensitive position as designated by the CSU. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled