CA DEPARTMENT OF JUSTICE
Riverside, California, United States
Job Description and Duties Under the direction of the Staff Services Manager (SSM) I, the Field Representative (FR) in the Bureau of Firearms (BOF), Training, Information and Compliance Unit (TICU) independently conducts statewide inspections of licensed firearm dealers licensed to operate in California to verify compliance with state firearm laws and regulations; communicates with the Bureau of Alcohol, Tobacco and Firearms (ATF) investigators regarding inspection findings or referrals; represents the department to law enforcement agencies firearm dealers and the public regarding firearm laws, regulations and information/issues; provides training to various stakeholders regarding reporting and other firearms related responsibilities; assists with the implementation of newly legislated statewide programs and with promulgating regulations on behalf of the Department; provides information via telephone and answers written correspondence pertaining to firearm laws and regulations; provides analytical assistance to bureau staff regarding firearm laws and regulations; plans, schedules, conducts, and/or attends inspections, training, seminars and conferences; participates in team training as needed. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions DOJ has temporarily adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position will allow for some telework opportunities. All telework schedules are temporary, based on current conditions and will be re-evaluated as conditions change. Minimum Requirements You will find the Minimum Requirements in the Class Specification. FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-388454 Position #(s): 420-510-8519-005 Working Title: FIELD REPRESENTATIVE Classification: FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE $5,838.00 - $7,258.00 # of Positions: 3 Work Location: Riverside County Job Type: Permanent, Full Time Facility: DLE-Bureau of Firearms Work Shift: Day Work Week: Monday - Friday Department Information This position is located in the Division of Law Enforcement, Bureau of Firearms, Training, Information and Compliance Unit (TICU). Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department please visit the Attorney General’s website at the www.oag.ca.gov. Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. Clearly indicate the Job Control (JC-388454) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only. A background check will be required. A fingerprint check will be required. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/29/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Breanna Westlake JC 388454 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Breanna Westlake JC 388454 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Candidates interested in taking on this challenge must have: a willingness to travel via airplane and automobile for up to two weeks per month and occasionally work odd shifts such as evenings, weekends, nights and holidays; the ability to develop and maintain effective working relations with firearms dealers, manufacturers, law enforcement agencies, and other reporting entities; the ability to independently perform field liaison work; the ability to speak effectively before groups of all sizes; have excellent written and verbal communication skills, diplomacy in dealing with law enforcement agencies and the public; and develop and conduct effective training for criminal justice personnel. Other desirable, but not mandatory qualifications include: a thorough working knowledge of the Automated Firearms System, Armed and Prohibited Persons System, and familiarity with Microsoft Excel, SharePoint, Word and PowerPoint software programs. Special Personal Characteristics: Demonstrated ability to act independently; flexibly; tact, excellent organization, maintain effective work habits, a verifiable record of dependability; and excellent public speaking skills are essential to be successful in this position. Benefits Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Breanna Westlake (916) 210-2376 breanna.westlake@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Job Related Information Information Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 9/29/2023
Sep 16, 2023
Full Time
Job Description and Duties Under the direction of the Staff Services Manager (SSM) I, the Field Representative (FR) in the Bureau of Firearms (BOF), Training, Information and Compliance Unit (TICU) independently conducts statewide inspections of licensed firearm dealers licensed to operate in California to verify compliance with state firearm laws and regulations; communicates with the Bureau of Alcohol, Tobacco and Firearms (ATF) investigators regarding inspection findings or referrals; represents the department to law enforcement agencies firearm dealers and the public regarding firearm laws, regulations and information/issues; provides training to various stakeholders regarding reporting and other firearms related responsibilities; assists with the implementation of newly legislated statewide programs and with promulgating regulations on behalf of the Department; provides information via telephone and answers written correspondence pertaining to firearm laws and regulations; provides analytical assistance to bureau staff regarding firearm laws and regulations; plans, schedules, conducts, and/or attends inspections, training, seminars and conferences; participates in team training as needed. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions DOJ has temporarily adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position will allow for some telework opportunities. All telework schedules are temporary, based on current conditions and will be re-evaluated as conditions change. Minimum Requirements You will find the Minimum Requirements in the Class Specification. FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-388454 Position #(s): 420-510-8519-005 Working Title: FIELD REPRESENTATIVE Classification: FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE $5,838.00 - $7,258.00 # of Positions: 3 Work Location: Riverside County Job Type: Permanent, Full Time Facility: DLE-Bureau of Firearms Work Shift: Day Work Week: Monday - Friday Department Information This position is located in the Division of Law Enforcement, Bureau of Firearms, Training, Information and Compliance Unit (TICU). Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department please visit the Attorney General’s website at the www.oag.ca.gov. Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. Clearly indicate the Job Control (JC-388454) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only. A background check will be required. A fingerprint check will be required. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/29/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Breanna Westlake JC 388454 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Breanna Westlake JC 388454 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Candidates interested in taking on this challenge must have: a willingness to travel via airplane and automobile for up to two weeks per month and occasionally work odd shifts such as evenings, weekends, nights and holidays; the ability to develop and maintain effective working relations with firearms dealers, manufacturers, law enforcement agencies, and other reporting entities; the ability to independently perform field liaison work; the ability to speak effectively before groups of all sizes; have excellent written and verbal communication skills, diplomacy in dealing with law enforcement agencies and the public; and develop and conduct effective training for criminal justice personnel. Other desirable, but not mandatory qualifications include: a thorough working knowledge of the Automated Firearms System, Armed and Prohibited Persons System, and familiarity with Microsoft Excel, SharePoint, Word and PowerPoint software programs. Special Personal Characteristics: Demonstrated ability to act independently; flexibly; tact, excellent organization, maintain effective work habits, a verifiable record of dependability; and excellent public speaking skills are essential to be successful in this position. Benefits Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Breanna Westlake (916) 210-2376 breanna.westlake@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Job Related Information Information Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 9/29/2023
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the direction of the Staff Services Manager (SSM) I, the Field Representative (FR) in the Bureau of Firearms (BOF), Training, Information and Compliance Unit (TICU) independently conducts statewide inspections of licensed firearm dealers licensed to operate in California to verify compliance with state firearm laws and regulations; communicates with the Bureau of Alcohol, Tobacco and Firearms (ATF) investigators regarding inspection findings or referrals; represents the department to law enforcement agencies firearm dealers and the public regarding firearm laws, regulations and information/issues; provides training to various stakeholders regarding reporting and other firearms related responsibilities; assists with the implementation of newly legislated statewide programs and with promulgating regulations on behalf of the Department; provides information via telephone and answers written correspondence pertaining to firearm laws and regulations; provides analytical assistance to bureau staff regarding firearm laws and regulations; plans, schedules, conducts, and/or attends inspections, training, seminars and conferences; participates in team training as needed. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions DOJ has adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position may allow for some telework opportunities. All telework schedules are based on current conditions and may be re-evaluated as conditions change. Minimum Requirements You will find the Minimum Requirements in the Class Specification. FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-392780 Position #(s): 420-510-8519-XXX Working Title: Field Representative Classification: FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE $5,838.00 - $7,258.00 # of Positions: 2 Work Location: Sacramento County Job Type: Permanent, Full Time Work Shift: Day Work Week: Monday - Friday Department Information These positions are located in the Division of Law Enforcement, Bureau of Firearms. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at the www.oag.ca.gov . Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. Clearly indicate the Job Control (JC-392780) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only. A background check will be required. A fingerprint check will be required. If interested in this position, please apply and List/Transfer eligibility will be verified. Will consider Training and Development. Failure to submit the required application documents may result in the disqualification of your application. If you are using education to meet the minimum qualifications for this position, if possible, please submit a copy of your unofficial transcripts or diploma. An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/29/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Breanna Westlake JC 392780 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Breanna Westlake JC 392780 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of: Methods, techniques, procedures, and terminology used in criminal investigations; types of crimes, laws, regulations, and the criminal justice system from arrest through conviction, incarceration, parole or probation; functions and organization of the various agencies in the criminal justice community; criminal record information systems of the Department of Justice; laws, rules, regulations, policies and procedures relating to use and disclosure of criminal record information; criminal record data reporting procedures and regulations; auditing principles and methods; training methods and techniques; and effective conference leadership techniques. Ability to: Apply program knowledge in analyzing, evaluating, and resolving complex problems relating to criminal record data reporting; interpret and apply laws, rules, regulations and policies of the Department; consult with and advise Department management and client agencies on issues and problems; develop and maintain effective working relations with criminal justice agencies, Department management, and others; present information and ideas effectively, both orally and in writing; coordinate the work of others and act in a lead capacity; speak effectively before groups of all sizes; and develop and conduct effective training programs for criminal justice personnel. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Breanna Westlake (916) 210-2376 breanna.westlake@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Timely Filing of Applications Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 9/29/2023
Sep 16, 2023
Full Time
Job Description and Duties Under the direction of the Staff Services Manager (SSM) I, the Field Representative (FR) in the Bureau of Firearms (BOF), Training, Information and Compliance Unit (TICU) independently conducts statewide inspections of licensed firearm dealers licensed to operate in California to verify compliance with state firearm laws and regulations; communicates with the Bureau of Alcohol, Tobacco and Firearms (ATF) investigators regarding inspection findings or referrals; represents the department to law enforcement agencies firearm dealers and the public regarding firearm laws, regulations and information/issues; provides training to various stakeholders regarding reporting and other firearms related responsibilities; assists with the implementation of newly legislated statewide programs and with promulgating regulations on behalf of the Department; provides information via telephone and answers written correspondence pertaining to firearm laws and regulations; provides analytical assistance to bureau staff regarding firearm laws and regulations; plans, schedules, conducts, and/or attends inspections, training, seminars and conferences; participates in team training as needed. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions DOJ has adopted telework for employees who can effectively perform their essential work functions remotely. After an initial training period, this position may allow for some telework opportunities. All telework schedules are based on current conditions and may be re-evaluated as conditions change. Minimum Requirements You will find the Minimum Requirements in the Class Specification. FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-392780 Position #(s): 420-510-8519-XXX Working Title: Field Representative Classification: FIELD REPRESENTATIVE, DEPARTMENT OF JUSTICE $5,838.00 - $7,258.00 # of Positions: 2 Work Location: Sacramento County Job Type: Permanent, Full Time Work Shift: Day Work Week: Monday - Friday Department Information These positions are located in the Division of Law Enforcement, Bureau of Firearms. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at the www.oag.ca.gov . Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. Clearly indicate the Job Control (JC-392780) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only. A background check will be required. A fingerprint check will be required. If interested in this position, please apply and List/Transfer eligibility will be verified. Will consider Training and Development. Failure to submit the required application documents may result in the disqualification of your application. If you are using education to meet the minimum qualifications for this position, if possible, please submit a copy of your unofficial transcripts or diploma. An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 9/29/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Breanna Westlake JC 392780 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Breanna Westlake JC 392780 Department of Justice / DLE - OC - Personnel Services Unit 1300 I Street, Suite 1140 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of: Methods, techniques, procedures, and terminology used in criminal investigations; types of crimes, laws, regulations, and the criminal justice system from arrest through conviction, incarceration, parole or probation; functions and organization of the various agencies in the criminal justice community; criminal record information systems of the Department of Justice; laws, rules, regulations, policies and procedures relating to use and disclosure of criminal record information; criminal record data reporting procedures and regulations; auditing principles and methods; training methods and techniques; and effective conference leadership techniques. Ability to: Apply program knowledge in analyzing, evaluating, and resolving complex problems relating to criminal record data reporting; interpret and apply laws, rules, regulations and policies of the Department; consult with and advise Department management and client agencies on issues and problems; develop and maintain effective working relations with criminal justice agencies, Department management, and others; present information and ideas effectively, both orally and in writing; coordinate the work of others and act in a lead capacity; speak effectively before groups of all sizes; and develop and conduct effective training programs for criminal justice personnel. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Breanna Westlake (916) 210-2376 breanna.westlake@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Timely Filing of Applications Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 9/29/2023
CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside is accepting applications for the position of Parking Control Representative to fill multiple vacancies in the Parking Services Division of the Public Works Department . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. The Parking Services Division is seeking an energetic individual to independently patrol the city and work in a team environment to provide excellent customer service to all. The ideal candidate will have strong organizational, interpersonal, and communication skills while working outdoors in a fast-paced environment. The Parking Services Division is charged with promoting and maximizing parking opportunities that contribute to improving the quality of life in its residential and commercial areas citywide. The Parking Services Division operates and manages the City's parking facilities including parking enforcement, citation processing, preferential parking and installation and management of parking meters and signs. The Parking Control Representative patrols in a motor vehicle or on foot and enforces the regulations of the California Vehicle Code and Riverside Municipal Code as it relates to parking rules and regulations. Work Performed Duties may include, but are not limited to, the following: Patrol and monitor a designated route within an assigned city area; respond to calls for service and vehicle or parking problems; issue citations and warnings for observed California Vehicle Code and Riverside Municipal Code parking related violations. Operate and drive a city assigned vehicle; ensure issued equipment is in proper order and well maintained; keep self-inventory of supplies needed in the field such as citation books/rolls, envelopes, and other forms. Identify and impound vehicles meeting certain California Vehicle Code requirements as indicated by Department policies and procedures; follow street sweeper and issue citations. Check, evaluate, research and review vehicle, parking citation, and registered owner information via computer and radio. Receive, listen to, and skillfully handle parking issues and complaints; interact effectively with the public when answering a variety of questions regarding the City as well as educate the public regarding parking laws and citation related matters. Conduct minor research to respond to community concerns when necessary; enforce perimeters of all public schools during student arrival and dismissal. Keep appropriate records of violation notices issued; void citations when warranted. Inspect vehicles and sign-off on citations. Make reports of damaged or inoperative parking meters. Prepare to appear and testify in court and at depositions as needed. Prepare reports concerning parking related problems; prepare daily reports on activities. Perform other duties as assigned. Qualifications Recruitment Guidelines: Education: High School graduation or satisfactory equivalent (GED). Experience: One (1) year of experience in customer service or related field. Necessary Special Requirement Licenses and Certifications: Possession of a Class C State of California driver's license. Physical and Mental Demands: Ability to see and hear within normal ranges; grasping and dexterity to operate hand-held computerized ticketing devices; drive, sit and walk for extended periods of time; walk on slippery/uneven surfaces; crouch, reach, bend, and twist, enter and exit motor vehicle frequently; and ability to work around moving vehicles. Environmental Conditions: Exposure to vehicular traffic, grease/oil, fumes, dust, and the elements of working outside, such as wind, sun, and other inclement weather. Highly Desirable Qualifications: Minimum of 1 year experience working in: Driving company vehicles Enforcing rules or regulations Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide). IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment. The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
Sep 15, 2023
Full Time
The Position The City of Riverside is accepting applications for the position of Parking Control Representative to fill multiple vacancies in the Parking Services Division of the Public Works Department . The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months. The Parking Services Division is seeking an energetic individual to independently patrol the city and work in a team environment to provide excellent customer service to all. The ideal candidate will have strong organizational, interpersonal, and communication skills while working outdoors in a fast-paced environment. The Parking Services Division is charged with promoting and maximizing parking opportunities that contribute to improving the quality of life in its residential and commercial areas citywide. The Parking Services Division operates and manages the City's parking facilities including parking enforcement, citation processing, preferential parking and installation and management of parking meters and signs. The Parking Control Representative patrols in a motor vehicle or on foot and enforces the regulations of the California Vehicle Code and Riverside Municipal Code as it relates to parking rules and regulations. Work Performed Duties may include, but are not limited to, the following: Patrol and monitor a designated route within an assigned city area; respond to calls for service and vehicle or parking problems; issue citations and warnings for observed California Vehicle Code and Riverside Municipal Code parking related violations. Operate and drive a city assigned vehicle; ensure issued equipment is in proper order and well maintained; keep self-inventory of supplies needed in the field such as citation books/rolls, envelopes, and other forms. Identify and impound vehicles meeting certain California Vehicle Code requirements as indicated by Department policies and procedures; follow street sweeper and issue citations. Check, evaluate, research and review vehicle, parking citation, and registered owner information via computer and radio. Receive, listen to, and skillfully handle parking issues and complaints; interact effectively with the public when answering a variety of questions regarding the City as well as educate the public regarding parking laws and citation related matters. Conduct minor research to respond to community concerns when necessary; enforce perimeters of all public schools during student arrival and dismissal. Keep appropriate records of violation notices issued; void citations when warranted. Inspect vehicles and sign-off on citations. Make reports of damaged or inoperative parking meters. Prepare to appear and testify in court and at depositions as needed. Prepare reports concerning parking related problems; prepare daily reports on activities. Perform other duties as assigned. Qualifications Recruitment Guidelines: Education: High School graduation or satisfactory equivalent (GED). Experience: One (1) year of experience in customer service or related field. Necessary Special Requirement Licenses and Certifications: Possession of a Class C State of California driver's license. Physical and Mental Demands: Ability to see and hear within normal ranges; grasping and dexterity to operate hand-held computerized ticketing devices; drive, sit and walk for extended periods of time; walk on slippery/uneven surfaces; crouch, reach, bend, and twist, enter and exit motor vehicle frequently; and ability to work around moving vehicles. Environmental Conditions: Exposure to vehicular traffic, grease/oil, fumes, dust, and the elements of working outside, such as wind, sun, and other inclement weather. Highly Desirable Qualifications: Minimum of 1 year experience working in: Driving company vehicles Enforcing rules or regulations Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire PLEASE NOTE: FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide). IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment. The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
LOS ANGELES COUNTY
Los Angeles, California, United States
LOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE TYPE OF RECRUITMENT: Open Competitive Job Opportunity EXAM NUMBER A1565G-R When to Apply Applications will be accepted beginning Monday, September 25, 2023 at 8:00 a.m. (PT) until before 5:00 p.m. (PT) on Friday, October 6, 2023. With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. Who we are We are the Los Angeles County District Attorney's Office, the largest prosecutorial office in the nation. Our office is comprised of nearly 1,000 attorneys, 300 investigators, and 800 support staff. The Los Angeles County District Attorney's Office will advance an effective, ethical, and racially equitable system of justice that protects the community, restores victims of crime, and honors the rights of the accused. The Bureau of Victim Services provides essential support to crime victims and witnesses in Los Angeles County. Our Victim Services Representatives provide an array of services such as crisis intervention, emergency assistance, counseling referrals, and court escort and orientation, to help victims become survivors. Who we are looking for We are looking for individuals with a passion for advocacy and strong empathy for others' experiences. Some aspects of this job are emotionally and mentally challenging. Our ideal candidate is someone who has developed effective coping and self-care skills that allow them to maintain their emotional well-being in their day-to-day interactions with victims and survivors of crime. Essential Job Functions Be a voice for those in need As a Victim Services Representative (VSR) you will have the opportunity to advocate for and make a difference in people's lives. You will receive continuous specialized training to assist children and elderly victims; victims with disabilities; and survivors of domestic violence, sexual assault, gang violence, homicide, and human trafficking. As part of your training, you will visit the County Coroner's Office; learn about the effects of mass victimization, crisis, and casualties; and closely interact with distraught families of victims and/or survivors of crime(s). You will work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes. Additionally, you may discuss the details and be exposed to images and/or scenes related to traumatic crimes. When working with these victims and survivors, you will assist them in obtaining various government mandated services, and determine reimbursement eligibility for crime-related financial losses through the California Victim Compensation Board. In some cases our VSRs utilize professionally trained dogs to serve as companions to victims and witnesses, most of them children, when testifying during trials. Click here to see a video regarding the role of a VSR. The VSR I position is typically a one-year training position. After one year, you will have an opportunity to promote to the Victim Services Representative II position. For a detailed description of the duties and responsibilities of this job click here (Download PDF reader) . Requirements We are looking for dedicated and caring individuals who have either: Two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services. -OR- Completed 60 semester or 90 quarter units or more in an accredited college or university with at least 3 courses in fields related to social work. In addition to the requirements listed above, the ideal candidate will possess training and/or experience in the following areas: A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position. Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, murder, and child abuse). Experience working closely with law enforcement and/or the legal system. To receive credit for your education, we need you to submit documentation along with your application or within 7 calendar days from the date of application. For a detailed description of acceptable documents and submission instructions, please click here (Download PDF reader) . If you served in the military and were honorably discharged, you may qualify for Veteran's Credit. To receive this credit, please include a copy of your DD214 form for our review. License: A valid California Class C Driver License or the ability to use an alternate method of transportation is required to perform job-related essential functions. Physical Expectations: Physical Class II - Light: This class includes positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information Our assessment process consists of two parts: Part I: A multiple choice and/or simulation assessment weighted at 60% assessing the following: Achievement, Professional Potential, Responsibility, Teamwork, and Following Instructions MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY APPLICANTS PER CIVIL SERVICE RULE 7.19. Candidates must meet the selection requirements, and achieve a passing score of 70% or higher on Part I in order to proceed to Part II of this examination. Part II: A Training and Experience Evaluation weighted at 40% assessing the following: Education and training in related human services areas Related experience in a public or private community services agency Experience assisting clients and/or victims Applicants must meet the selection requirements and achieve a passing score of 70% or higher on each weighted exam part in order to be placed on the eligible list. SCORES CANNOT BE GIVEN OVER THE PHONE. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add KLent@hr.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com, and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Transfer of Test Components: Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html . Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be placed on the eligible list for a period of twelve (12) months from the date the list is created. Qualifying Background Check: Due to the nature of the assignment, all positions in the District Attorney's Office are subject to a thorough background check before final appointment is made. For detailed background information as it pertains to the District Attorney's Office, please click here (Download PDF reader) . VACANCY INFORMATION The resulting eligible list for this examination will be used to fill vacancies located in the Los Angeles County District Attorney's Office. AVAILABLE SHIFT Any APPLICATION AND FILING INFORMATION Applications must be filed online via NEOGOV electronic submission ONLY. Applications submitted by US Mail, Fax, or in person will not be accepted. To apply for this examination, click on the "Apply" button located on this posting. Your application must be submitted electronically before 5:00 p.m., PT, on the last day of filing. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. lmportant Notes: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from the Class Specifications and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using family member or friend's user ID and password may erase a candidate's original application record and will result in an automatic rejection of your application. Department Contact Name: Kyle Lent Department Contact Number: (213) 738-2125 Department Contact Email: klent@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodation@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran's Credit : In all open competitive examinations, a veteran's credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran's credit. More information available at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. COVID-19 VACCINATION : Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Updated April 2023 Closing Date/Time: 10/6/2023 5:00 PM Pacific
Sep 22, 2023
Full Time
LOS ANGELES COUNTY DISTRICT ATTORNEY'S OFFICE TYPE OF RECRUITMENT: Open Competitive Job Opportunity EXAM NUMBER A1565G-R When to Apply Applications will be accepted beginning Monday, September 25, 2023 at 8:00 a.m. (PT) until before 5:00 p.m. (PT) on Friday, October 6, 2023. With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. Who we are We are the Los Angeles County District Attorney's Office, the largest prosecutorial office in the nation. Our office is comprised of nearly 1,000 attorneys, 300 investigators, and 800 support staff. The Los Angeles County District Attorney's Office will advance an effective, ethical, and racially equitable system of justice that protects the community, restores victims of crime, and honors the rights of the accused. The Bureau of Victim Services provides essential support to crime victims and witnesses in Los Angeles County. Our Victim Services Representatives provide an array of services such as crisis intervention, emergency assistance, counseling referrals, and court escort and orientation, to help victims become survivors. Who we are looking for We are looking for individuals with a passion for advocacy and strong empathy for others' experiences. Some aspects of this job are emotionally and mentally challenging. Our ideal candidate is someone who has developed effective coping and self-care skills that allow them to maintain their emotional well-being in their day-to-day interactions with victims and survivors of crime. Essential Job Functions Be a voice for those in need As a Victim Services Representative (VSR) you will have the opportunity to advocate for and make a difference in people's lives. You will receive continuous specialized training to assist children and elderly victims; victims with disabilities; and survivors of domestic violence, sexual assault, gang violence, homicide, and human trafficking. As part of your training, you will visit the County Coroner's Office; learn about the effects of mass victimization, crisis, and casualties; and closely interact with distraught families of victims and/or survivors of crime(s). You will work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes. Additionally, you may discuss the details and be exposed to images and/or scenes related to traumatic crimes. When working with these victims and survivors, you will assist them in obtaining various government mandated services, and determine reimbursement eligibility for crime-related financial losses through the California Victim Compensation Board. In some cases our VSRs utilize professionally trained dogs to serve as companions to victims and witnesses, most of them children, when testifying during trials. Click here to see a video regarding the role of a VSR. The VSR I position is typically a one-year training position. After one year, you will have an opportunity to promote to the Victim Services Representative II position. For a detailed description of the duties and responsibilities of this job click here (Download PDF reader) . Requirements We are looking for dedicated and caring individuals who have either: Two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services. -OR- Completed 60 semester or 90 quarter units or more in an accredited college or university with at least 3 courses in fields related to social work. In addition to the requirements listed above, the ideal candidate will possess training and/or experience in the following areas: A Bachelor's degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position. Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, murder, and child abuse). Experience working closely with law enforcement and/or the legal system. To receive credit for your education, we need you to submit documentation along with your application or within 7 calendar days from the date of application. For a detailed description of acceptable documents and submission instructions, please click here (Download PDF reader) . If you served in the military and were honorably discharged, you may qualify for Veteran's Credit. To receive this credit, please include a copy of your DD214 form for our review. License: A valid California Class C Driver License or the ability to use an alternate method of transportation is required to perform job-related essential functions. Physical Expectations: Physical Class II - Light: This class includes positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information Our assessment process consists of two parts: Part I: A multiple choice and/or simulation assessment weighted at 60% assessing the following: Achievement, Professional Potential, Responsibility, Teamwork, and Following Instructions MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY APPLICANTS PER CIVIL SERVICE RULE 7.19. Candidates must meet the selection requirements, and achieve a passing score of 70% or higher on Part I in order to proceed to Part II of this examination. Part II: A Training and Experience Evaluation weighted at 40% assessing the following: Education and training in related human services areas Related experience in a public or private community services agency Experience assisting clients and/or victims Applicants must meet the selection requirements and achieve a passing score of 70% or higher on each weighted exam part in order to be placed on the eligible list. SCORES CANNOT BE GIVEN OVER THE PHONE. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add KLent@hr.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com, and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Transfer of Test Components: Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html . Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. ELIGIBILITY INFORMATION The names of candidates receiving a passing score in the examination will be placed on the eligible list for a period of twelve (12) months from the date the list is created. Qualifying Background Check: Due to the nature of the assignment, all positions in the District Attorney's Office are subject to a thorough background check before final appointment is made. For detailed background information as it pertains to the District Attorney's Office, please click here (Download PDF reader) . VACANCY INFORMATION The resulting eligible list for this examination will be used to fill vacancies located in the Los Angeles County District Attorney's Office. AVAILABLE SHIFT Any APPLICATION AND FILING INFORMATION Applications must be filed online via NEOGOV electronic submission ONLY. Applications submitted by US Mail, Fax, or in person will not be accepted. To apply for this examination, click on the "Apply" button located on this posting. Your application must be submitted electronically before 5:00 p.m., PT, on the last day of filing. Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. lmportant Notes: Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from the Class Specifications and/or Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using family member or friend's user ID and password may erase a candidate's original application record and will result in an automatic rejection of your application. Department Contact Name: Kyle Lent Department Contact Number: (213) 738-2125 Department Contact Email: klent@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodation@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran's Credit : In all open competitive examinations, a veteran's credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran's credit. More information available at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. COVID-19 VACCINATION : Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Updated April 2023 Closing Date/Time: 10/6/2023 5:00 PM Pacific
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $68,163 - $90,888 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline issues and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures were followed. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required.
Sep 13, 2023
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $68,163 - $90,888 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline issues and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures were followed. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required.
STATE BAR OF CALIFORNIA
San Francisco, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $68,163 - $90,888 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline issues and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures were followed. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required.
Aug 29, 2023
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $68,163 - $90,888 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline issues and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures were followed. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required.
City of Scottsdale, Arizona
Scottsdale, Arizona, United States
Introduction Performs technical office and field inspection work in the enforcement of the City's refuse and recycling ordinances. Minimum Qualifications Education and Experience: A high school diploma or General Educational Development (GED) equivalent. Two years of experience in the handling of refuse, recycling and/or hazardous material. Public interface (both in person and over the telephone) experience required. Licensing, Certifications and Other Requirements: Must possess and maintain a valid, unrestricted Arizona driver's license with no major citations within the past 39 months prior to the start date. At minimum, a valid Class B Commercial Driver's License (CDL) at the time of hire or promotion date. As a condition of continued employment, an individual of this classification must maintain a valid Arizona Commercial Driver's License (CDL) with appropriate endorsements and will be subject to unannounced alcohol and drug testing as required by law. Preferred: 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification within six (6) months of promotion or hire and maintained throughout tenure. Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work. Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment. **Since this position requires the incumbent to present to the public for education on our Solid Waste programs and outreach activities, all candidates that are selected to interview will be asked to present a visual/digital resume (5 minutes or less) that demonstrates how your educational and/or professional experience relate to this position and why you are interested in the opportunity (more information about this will be provided to those who are selected to interview).** Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following: Inspects alleys and trash containers for compliance with health regulations; tags containers for violations and notifies businesses or residents of violation verbally or in writing. Drives a motor vehicle to worksites and enforces the City's solid waste codes and ordinance by inspecting sites, containers and structures to determine compliance; communicates violations to persons responsible and follows up to ensure that necessary corrections are made; prepares reports regarding enforcement problems. Educates diverse groups of people by explaining solid waste refuse and recycling policies and procedures; creates and revises brochures and booklets regarding services provided; makes presentations about solid waste and environmental awareness to businesses, schools and associations. Prepares statistical reports on container usage, community participation in recycling, enforcement problems and private hauler usage. Assists managers with call-ins and requests for public contact, from calls generated by Equipment Operators. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Work is performed in a City office environment and occasional field inspections. Work in small, cramped areas as well as climb in and out of large refuse containers. Traverse over rough, uneven or rocky surfaces. Exposure to dirt, dust, pollen, inclement weather, temperature extremes, traffic hazards and unpleasant odors. Operate a City motor vehicle. Lift and carry materials weighing up to 50 pounds. Operate a variety of standard office equipment including computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement. Travel to/from meetings and various locations. Work weekends, holidays and special events. To view the full job description, work environment and physical demands, click here . Benefits Highlights: The City of Scottsdale offers a comprehensive benefits package including: 12 Paid Holidays, which includes 1 Floating Holiday Vacation Accrual; starts at 10.3 hours/month Sick Leave Accrual; 8 hours/month Medical (which includes behavioral health coverage), Dental and Vision Benefits City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance Tuition Reimbursement; $2,500/year Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.29% which includes a Long-Term Disability benefit Supplemental Retirement Plans through Nationwide; 457 Pet Insurance Bilingual pay compensation Please visit the Benefits Information page for more information. Selection Process: The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process. Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include: Fingerprinting search of the national FBI Database Criminal Background screening Drug Screen 39-Month Motor Vehicle Department Records Check The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice. PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: 10/2/2023 11:59 PM Arizona
Sep 19, 2023
Full Time
Introduction Performs technical office and field inspection work in the enforcement of the City's refuse and recycling ordinances. Minimum Qualifications Education and Experience: A high school diploma or General Educational Development (GED) equivalent. Two years of experience in the handling of refuse, recycling and/or hazardous material. Public interface (both in person and over the telephone) experience required. Licensing, Certifications and Other Requirements: Must possess and maintain a valid, unrestricted Arizona driver's license with no major citations within the past 39 months prior to the start date. At minimum, a valid Class B Commercial Driver's License (CDL) at the time of hire or promotion date. As a condition of continued employment, an individual of this classification must maintain a valid Arizona Commercial Driver's License (CDL) with appropriate endorsements and will be subject to unannounced alcohol and drug testing as required by law. Preferred: 40-hour Hazardous Waste Operations and Emergency Response (HAZWOPER) certification within six (6) months of promotion or hire and maintained throughout tenure. Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work. Other pertinent licenses and/or certifications may be required of some positions depending on department/section assignment. **Since this position requires the incumbent to present to the public for education on our Solid Waste programs and outreach activities, all candidates that are selected to interview will be asked to present a visual/digital resume (5 minutes or less) that demonstrates how your educational and/or professional experience relate to this position and why you are interested in the opportunity (more information about this will be provided to those who are selected to interview).** Essential Functions Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following: Inspects alleys and trash containers for compliance with health regulations; tags containers for violations and notifies businesses or residents of violation verbally or in writing. Drives a motor vehicle to worksites and enforces the City's solid waste codes and ordinance by inspecting sites, containers and structures to determine compliance; communicates violations to persons responsible and follows up to ensure that necessary corrections are made; prepares reports regarding enforcement problems. Educates diverse groups of people by explaining solid waste refuse and recycling policies and procedures; creates and revises brochures and booklets regarding services provided; makes presentations about solid waste and environmental awareness to businesses, schools and associations. Prepares statistical reports on container usage, community participation in recycling, enforcement problems and private hauler usage. Assists managers with call-ins and requests for public contact, from calls generated by Equipment Operators. Work Environment/Physical Demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Work is performed in a City office environment and occasional field inspections. Work in small, cramped areas as well as climb in and out of large refuse containers. Traverse over rough, uneven or rocky surfaces. Exposure to dirt, dust, pollen, inclement weather, temperature extremes, traffic hazards and unpleasant odors. Operate a City motor vehicle. Lift and carry materials weighing up to 50 pounds. Operate a variety of standard office equipment including computer, telephone, calculator, copy and fax machine requiring continuous and repetitive arm, hand and eye movement. Travel to/from meetings and various locations. Work weekends, holidays and special events. To view the full job description, work environment and physical demands, click here . Benefits Highlights: The City of Scottsdale offers a comprehensive benefits package including: 12 Paid Holidays, which includes 1 Floating Holiday Vacation Accrual; starts at 10.3 hours/month Sick Leave Accrual; 8 hours/month Medical (which includes behavioral health coverage), Dental and Vision Benefits City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance Tuition Reimbursement; $2,500/year Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.29% which includes a Long-Term Disability benefit Supplemental Retirement Plans through Nationwide; 457 Pet Insurance Bilingual pay compensation Please visit the Benefits Information page for more information. Selection Process: The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process. Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include: Fingerprinting search of the national FBI Database Criminal Background screening Drug Screen 39-Month Motor Vehicle Department Records Check The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice. PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change. Closing Date/Time: 10/2/2023 11:59 PM Arizona
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Entry Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Salary Range : $16.73 - $21.49 Hourly Job Category : Sports Are you passionate about baseball or softball? Are looking for a fun part-time job in the evenings? Do you want to make a positive impact on your local community through your passion of sports? We have the ideal position for you! HARD is hiring field attendants to support our softball and baseball programs at Alden E Oliver Sports Park. Ideal candidate is someone that has sports knowledge that is excited about being outdoors. This person should be outgoing and comfortable speaking to clients and the public. Being able to multitask and prioritize is a must! Here are the details about the positions: Hourly Rate: $16.73/hour - $21.49/hour Work Schedule: Weekdays, 8-12 hours/week Work hours: Flexible hours between 4:00PM - 10:00PM Part-Time, Year-round, Hourly, Non-Exempt Position Work Location: Alden E. Oliver Sports Park Anticipated Start Date: October 2023 Year Round, Part-Time Position Hours not to exceed 960 hours per fiscal year. (July 1 - June 30) Resumes will be reviewed as they are received . This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and the direct supervision of the Recreation Coordinator II, the Field Attendant is responsible for providing direct supervision and assistance to various rental groups; leagues to prepare fields for programs/rentals; and to do related work as required. DISTINGUISHING CHARACTERISTICS Incumbents in this class are primarily responsible for field preparation & maintenance, scorekeeping, customer service, but may also perform general duties to assist with sports fields maintenance and operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Conduct and provide direct supervision of field rentals Supervise and ensure that all District rules and policies are enforced Communicate rules and policies to permitted groups Monitor safety of fields and program participants Provide leadership and problem solving to assist rental groups as needed Encourage and maintain a high level of customer service Assist in keeping accurate records of forms, inventory and supplies Moderate to heavy lifting Operate a tractor or other equipment Drag, chalk, paint lines and water Attends job specific trainings Perform other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in outdoor locations as part of a team. The setting includes various weather conditions, including heat and cold. Incumbents must wear an appropriate uniform with identification and protective equipment. Specialized aspects of the work environment may also include high noise levels, working with participants who are using potentially dangerous sports equipment. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is frequently required to walk, stand, sit, talk, and hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance: stoop, kneel, crouch or crawl. The employee is also required to use feet, ankles, legs, hands and arms to operate necessary equipment. Must be able to perform moderate to heavy physical work with prolonged standing and walking for extended periods of time, walking over rough or uneven surfaces, stretching, bending, pushing, stooping, climbing, crouching, crawling, moving, lifting, and carrying loads weighing between 50-95 pounds. Occasional to frequent exposure to inclement weather conditions while performing work. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Must be able to work mornings, evenings, and weekends Perform manual labor At least 18 years of age Possess or obtain by date of employment valid certification in CPR and First Aid Attend orientation training Must have reliable transportation Knowledge of: Must have internet and computer experience Excellent customer service skills Ability to work independently with minimum supervision; establish and maintain effective working relationship with field users, staff, general public and District employees. Education/Experience/Training: High school diploma or GED required Some previous experience with a sports background is desirable Must possess current certificates for CPR & First Aid, or the ability to get upon employment. and must maintain certifications thereafter as a condition of continued employment Special Requirements: Provide proof of negative TB Skin Test Possession of a valid CA Driver’s License Verification of ID and ability work in the USA Any offer of employment to an adult employee who will have direct contact with minors is conditional upon a satisfactory fingerprint clearance and background check (DOJ)
Sep 07, 2023
Part Time
Job Details Level : Entry Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Salary Range : $16.73 - $21.49 Hourly Job Category : Sports Are you passionate about baseball or softball? Are looking for a fun part-time job in the evenings? Do you want to make a positive impact on your local community through your passion of sports? We have the ideal position for you! HARD is hiring field attendants to support our softball and baseball programs at Alden E Oliver Sports Park. Ideal candidate is someone that has sports knowledge that is excited about being outdoors. This person should be outgoing and comfortable speaking to clients and the public. Being able to multitask and prioritize is a must! Here are the details about the positions: Hourly Rate: $16.73/hour - $21.49/hour Work Schedule: Weekdays, 8-12 hours/week Work hours: Flexible hours between 4:00PM - 10:00PM Part-Time, Year-round, Hourly, Non-Exempt Position Work Location: Alden E. Oliver Sports Park Anticipated Start Date: October 2023 Year Round, Part-Time Position Hours not to exceed 960 hours per fiscal year. (July 1 - June 30) Resumes will be reviewed as they are received . This posting may close at any time. POSITION SUMMARY Under general supervision of the Recreation Supervisor and the direct supervision of the Recreation Coordinator II, the Field Attendant is responsible for providing direct supervision and assistance to various rental groups; leagues to prepare fields for programs/rentals; and to do related work as required. DISTINGUISHING CHARACTERISTICS Incumbents in this class are primarily responsible for field preparation & maintenance, scorekeeping, customer service, but may also perform general duties to assist with sports fields maintenance and operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: Conduct and provide direct supervision of field rentals Supervise and ensure that all District rules and policies are enforced Communicate rules and policies to permitted groups Monitor safety of fields and program participants Provide leadership and problem solving to assist rental groups as needed Encourage and maintain a high level of customer service Assist in keeping accurate records of forms, inventory and supplies Moderate to heavy lifting Operate a tractor or other equipment Drag, chalk, paint lines and water Attends job specific trainings Perform other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in outdoor locations as part of a team. The setting includes various weather conditions, including heat and cold. Incumbents must wear an appropriate uniform with identification and protective equipment. Specialized aspects of the work environment may also include high noise levels, working with participants who are using potentially dangerous sports equipment. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is frequently required to walk, stand, sit, talk, and hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance: stoop, kneel, crouch or crawl. The employee is also required to use feet, ankles, legs, hands and arms to operate necessary equipment. Must be able to perform moderate to heavy physical work with prolonged standing and walking for extended periods of time, walking over rough or uneven surfaces, stretching, bending, pushing, stooping, climbing, crouching, crawling, moving, lifting, and carrying loads weighing between 50-95 pounds. Occasional to frequent exposure to inclement weather conditions while performing work. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Must be able to work mornings, evenings, and weekends Perform manual labor At least 18 years of age Possess or obtain by date of employment valid certification in CPR and First Aid Attend orientation training Must have reliable transportation Knowledge of: Must have internet and computer experience Excellent customer service skills Ability to work independently with minimum supervision; establish and maintain effective working relationship with field users, staff, general public and District employees. Education/Experience/Training: High school diploma or GED required Some previous experience with a sports background is desirable Must possess current certificates for CPR & First Aid, or the ability to get upon employment. and must maintain certifications thereafter as a condition of continued employment Special Requirements: Provide proof of negative TB Skin Test Possession of a valid CA Driver’s License Verification of ID and ability work in the USA Any offer of employment to an adult employee who will have direct contact with minors is conditional upon a satisfactory fingerprint clearance and background check (DOJ)
Merced County, CA
Los Banos, California, United States
Examples of Duties This recruitment is being established to obtain a current eligible list for both Full Time and Extra-Help vacancies. Extra-Help are not entitled to County benefits and are limited to a maximum of 25 hours per week. The rate of pay for an Extra-Help Veterans Claim Representative II is $24.79 per hour. Duties may include, but are not limited to, the following: Assists veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Procures necessary information and affidavits to support claims. Enters veteran/claimant data into computer system to establish a data base for the system. Works with public and private community agencies in counseling veterans. Provides instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy. Prepares and files claims and presents appeals as necessary and prepares required reports. Minimum Qualifications Level I Experience: One (1) year of responsible experience in work involving public contact, interviewing or counseling or closely related field. Education: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis. Level II Experience: Two (2) years of responsible experience in work involving public contact, interviewing or counseling or closely related field. Education: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis. Essential Functions ESSENTIAL FUNCTIONS Operate a personal computer and other office equipment, including repetitive hand and arm motions. Frequent use of hand-eye coordination. Occasionally operate a motor vehicle. Occasionally lift up to 10 pounds. Communicate effectively with others in person and over the telephone. Analyze data, interpret directions, procedures and regulations, and develop appropriate responses. Perform job duties under stressful conditions. Respond appropriately to situations. Maintain confidential information in accordance with legal standards and/or County regulations. Regular attendance is an essential function. Knowledge of: Federal, State and local laws and regulations pertaining to veterans rights, benefits and obligations. Interviewing and counseling techniques. Community resources generally available to those in need of aid. Supervisory techniques. Evidence as it pertains to Veterans Administration hearings and appeal procedures. Ability to: Interpret requirements for evidence as it pertains to Veterans requirements for evidence as it pertains to Veterans Administration hearings and appeal procedures. Interpret Federal and State laws governing veteran’s benefits. Analyze data and draw sound conclusions. Establish and maintain effective working relationships with those contacted. Communicate effective, both orally and in writing. Research, analyze, and develop documentation for claims. HOLIDAYS & LEAVES VACATION 10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). SICK LEAVE .0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria. HOLIDAYS Twelve paid holidays annually plus one optional holiday. BEREAVEMENT LEAVE Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way. INSURANCE HEALTH INSURANCE Medical Insurance - Merced County offers five Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units. Anthem 200 EPO Anthem 500 EPO Anthem 1500 EPO Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA) Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA) Dental Insurance -Delta Dental Calendar Year Maximums County pays 100% of the premium for employees and 50% for dependent(s) Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s) DISABILITY INSURANCE State Disability Insurance - Benefit based on highest quarter during previous calendar year. Employee pays premium. LIFE INSURANCE $10,000 County-paid coverage (Accidental Death and Dismemberment included). Voluntary Term Life and Universal Life Insurance available - premium paid by employee. RETIREMENT DEFERRED COMPENSATION The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable. MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount. EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS. EMPLOYEE PROGRAMS EMPLOYEE ASSISTANCE PROGRAM (EAP) Anthem EAP services provides up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services. EMPLOYEE TICKETS, COUPONS, and DISCOUNTS The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682. Closing Date/Time: Continuous
Sep 25, 2023
Full Time
Examples of Duties This recruitment is being established to obtain a current eligible list for both Full Time and Extra-Help vacancies. Extra-Help are not entitled to County benefits and are limited to a maximum of 25 hours per week. The rate of pay for an Extra-Help Veterans Claim Representative II is $24.79 per hour. Duties may include, but are not limited to, the following: Assists veterans and their dependents in the initiation, development, and processing of claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Procures necessary information and affidavits to support claims. Enters veteran/claimant data into computer system to establish a data base for the system. Works with public and private community agencies in counseling veterans. Provides instruction, guidance and technical advice to other employees and reviews their work for adequacy and accuracy. Prepares and files claims and presents appeals as necessary and prepares required reports. Minimum Qualifications Level I Experience: One (1) year of responsible experience in work involving public contact, interviewing or counseling or closely related field. Education: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis. Level II Experience: Two (2) years of responsible experience in work involving public contact, interviewing or counseling or closely related field. Education: Equivalent to the completion of two (2) years of college. Additional qualifying experience may substitute for the required two (2) years of college on a year-for-year basis. Essential Functions ESSENTIAL FUNCTIONS Operate a personal computer and other office equipment, including repetitive hand and arm motions. Frequent use of hand-eye coordination. Occasionally operate a motor vehicle. Occasionally lift up to 10 pounds. Communicate effectively with others in person and over the telephone. Analyze data, interpret directions, procedures and regulations, and develop appropriate responses. Perform job duties under stressful conditions. Respond appropriately to situations. Maintain confidential information in accordance with legal standards and/or County regulations. Regular attendance is an essential function. Knowledge of: Federal, State and local laws and regulations pertaining to veterans rights, benefits and obligations. Interviewing and counseling techniques. Community resources generally available to those in need of aid. Supervisory techniques. Evidence as it pertains to Veterans Administration hearings and appeal procedures. Ability to: Interpret requirements for evidence as it pertains to Veterans requirements for evidence as it pertains to Veterans Administration hearings and appeal procedures. Interpret Federal and State laws governing veteran’s benefits. Analyze data and draw sound conclusions. Establish and maintain effective working relationships with those contacted. Communicate effective, both orally and in writing. Research, analyze, and develop documentation for claims. HOLIDAYS & LEAVES VACATION 10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). SICK LEAVE .0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria. HOLIDAYS Twelve paid holidays annually plus one optional holiday. BEREAVEMENT LEAVE Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way. INSURANCE HEALTH INSURANCE Medical Insurance - Merced County offers five Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units. Anthem 200 EPO Anthem 500 EPO Anthem 1500 EPO Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA) Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA) Dental Insurance -Delta Dental Calendar Year Maximums County pays 100% of the premium for employees and 50% for dependent(s) Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s) DISABILITY INSURANCE State Disability Insurance - Benefit based on highest quarter during previous calendar year. Employee pays premium. LIFE INSURANCE $10,000 County-paid coverage (Accidental Death and Dismemberment included). Voluntary Term Life and Universal Life Insurance available - premium paid by employee. RETIREMENT DEFERRED COMPENSATION The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable. MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount. EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS. EMPLOYEE PROGRAMS EMPLOYEE ASSISTANCE PROGRAM (EAP) Anthem EAP services provides up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services. EMPLOYEE TICKETS, COUPONS, and DISCOUNTS The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682. Closing Date/Time: Continuous
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Kristin Huston, (512) 389-8025 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, 78744 GENERAL DESCRIPTION: Under the direction of the Customer Service Center Manager, this position performs complex (journey-level) customer service work in the Texas Parks and Wildlife Department (TPWD) Customer Service Center dealing with park reservations. Work involves verbal and electronic customer contact, providing customer service support, as well as responding to various public complaints and inquiries for information and state services. Responsible for booking park reservations and modifications, and provides park information on park use, facilities, programs, and services. Conducts retail sales of State Park Passes, State Park Gift Cards, and branded merchandise sales and related services. Collects and processes reservation and merchandise payments, refunds, and assesses administrative penalty charges for facility transfers and cancelations. Work requires preparation, interpretation, and dissemination of information concerning agency programs, including boater, hunter, and fishing education and licensing requirements, as well as interpreting and explaining rules, regulations, policies, and procedures. Creates and maintains related activity logs, reconciliation reports, and conducts and compiles research information for public dissemination, and maintains public information, performance files, and reports on services. Work under general supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience working in a high-volume customer contact setting; Experience operating a computer, and working with word processing, spreadsheet, and personal information management software and entering computer data. NOTE: Experience may have occurred concurrently. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Two years experience working in a high-volume customer contact setting; Experience working in the TPWD Customer Service Center or TPWD Field Location; Experience working in sales and customer satisfaction. Language: Bilingual with English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar and arithmetic; Knowledge of e-mail and voicemail programs; Knowledge of sales transaction recordkeeping and reporting procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using a personal computer and office equipment; Skill in using a call center telephone system; Skill in processing information and booking facility reservations and sales; Skill in providing quality customer service in a courteous and professional manner; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame; Ability to concentrate and stay focused while handing multiple projects in an open office environment with frequent interruptions; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to work efficiently in a dependable, organized and productive manner with interruptions; Ability to respond to public inquiries in a timely manner; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to wear a telephone headset, operate a call center phone set, and use a computer the entire work day; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; Required to work at off-site events which may require weekends; Required to conform to TPWD dress and grooming standards, work rules, and safety standards; Required to work in a call center environment with varying noise volume levels and numerous distractions; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Oct 3, 2023, 11:59:00 PM
Sep 20, 2023
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Kristin Huston, (512) 389-8025 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, 78744 GENERAL DESCRIPTION: Under the direction of the Customer Service Center Manager, this position performs complex (journey-level) customer service work in the Texas Parks and Wildlife Department (TPWD) Customer Service Center dealing with park reservations. Work involves verbal and electronic customer contact, providing customer service support, as well as responding to various public complaints and inquiries for information and state services. Responsible for booking park reservations and modifications, and provides park information on park use, facilities, programs, and services. Conducts retail sales of State Park Passes, State Park Gift Cards, and branded merchandise sales and related services. Collects and processes reservation and merchandise payments, refunds, and assesses administrative penalty charges for facility transfers and cancelations. Work requires preparation, interpretation, and dissemination of information concerning agency programs, including boater, hunter, and fishing education and licensing requirements, as well as interpreting and explaining rules, regulations, policies, and procedures. Creates and maintains related activity logs, reconciliation reports, and conducts and compiles research information for public dissemination, and maintains public information, performance files, and reports on services. Work under general supervision, with limited latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience working in a high-volume customer contact setting; Experience operating a computer, and working with word processing, spreadsheet, and personal information management software and entering computer data. NOTE: Experience may have occurred concurrently. Licensure: If driving is required, applicant must possess a valid State driver's license. PREFERRED QUALIFICATIONS: Experience: Two years experience working in a high-volume customer contact setting; Experience working in the TPWD Customer Service Center or TPWD Field Location; Experience working in sales and customer satisfaction. Language: Bilingual with English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar and arithmetic; Knowledge of e-mail and voicemail programs; Knowledge of sales transaction recordkeeping and reporting procedures; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in using a personal computer and office equipment; Skill in using a call center telephone system; Skill in processing information and booking facility reservations and sales; Skill in providing quality customer service in a courteous and professional manner; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame; Ability to concentrate and stay focused while handing multiple projects in an open office environment with frequent interruptions; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to work efficiently in a dependable, organized and productive manner with interruptions; Ability to respond to public inquiries in a timely manner; Ability to implement administrative procedures; Ability to interpret rules, regulations, policies, and procedures; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to wear a telephone headset, operate a call center phone set, and use a computer the entire work day; Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays; Required to work overtime, as necessary; Required to adjust to changing schedules; Required to work at off-site events which may require weekends; Required to conform to TPWD dress and grooming standards, work rules, and safety standards; Required to work in a call center environment with varying noise volume levels and numerous distractions; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Oct 3, 2023, 11:59:00 PM
TEXAS PARKS AND WILDLIFE
Austin, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Patrick Butler, (512) 389-8983 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, 78744 GENERAL DESCRIPTION: Performs routine (journey-level) group customer service work in the Texas Parks and Wildlife Department (TPWD) Group Management section of the Customer Service Center. Work involves verbal and electronic customer contact, providing group use support, responding to public information inquiries, comments and special services. Public contact requires group agents to provide complete information on group planning, reservations, park access, and activities participation, including destination travel planning; user information; park rules and regulations interpretations; facility use availability; working with customer special needs, to develop destination travel plans; and identifying and anticipating customer needs. Other group services include: specialty reservations; activity participation; branded merchandise sales; and sales of Texas State Parks Passes, Gift Cards, and Off Highway Vehicle Decals. Collects and processes reservations, participation and merchandise payments, refunds, and administrative charges for facility transfers and cancellations. Work requires maintaining on-going communications with state park staff to provide updated information to visitors, and to internal contact center supervisory personnel, to ensure customer communications during contact transactions, to include interpreting and explaining rules, regulations, policies and procedures. Monitors group reservations and scheduled payments; documentation, in standard formats, stored in agency hardware drives and accessible to both contact center and park staff; and customer database content. Assists with correspondence for on- and off-site programs to create awareness and to promote State Parks, their use rules and procedures. Creates and maintains related activity logs and reconciliation reports; conducts and compiles researched information for public dissemination; creates and maintains detailed documents on parks and their environs; and maintains public information, performance files and reports on services. May work to promote state park information and services to the public at internal or external events. Works under moderate supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience working in a high volume customer contact setting, reservations and/or call center, providing customer facility reservations service or other customer services in person and/or by phone; Experience operating a computer, working with word processing, spreadsheet and personal information management software; Experience in data entry; NOTE: Experience may have occurred concurrently. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license NOTE: Retention of position contingent upon obtaining and maintaining required license PREFERRED QUALIFICATIONS: Experience: Two years of experience working in a reservations and/or call center, providing customer facility reservations service or other customer services by phone; Experience in destination planning; Experience in sales and customer satisfaction; Experience with TxParks software or other Park Office Reservations Systems; Experience in contract writing; Experience working in the travel industry; Experience in group reservations, and/or group event planning and coordination; Demonstrated proficiency in letter composition and proper grammar, and Texas State Park terminology. Language: Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar; Knowledge of basic mathematics; Knowledge of sales transaction record keeping and reporting procedures; Skill in providing quality customer service in a courteous and professional manner; Skill in using Automated Call Distribution telephone system; Skill in processing information and booking facility reservations and sales; Skill in the use of Internet, e-mail and voice mail systems for customer service activities; Skill in using MS Word, Excel and Outlook; Ability to communicate effectively with customers and staff; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame with supervisory assistance; Ability to accurately follow instructions; Ability to multitask and to assimilate and interpret complex information, paying close attention to detail; Ability to adapt to change and to acclimate to new project development; Ability to field and investigate complaints in a calm and diplomatic manner; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work efficiently in a dependable, organized and productive manner with frequent interruptions; Ability to listen, process information, and then follow through with appropriate action; Ability to work independently and to make decisions commensurate with the position; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays Required to work at off-site events which may require weekends; Required to work overtime as necessary; Required to work in a call center environment with varying noise levels and numerous distractions; Required to wear a telephone headset Required to operate a call center phone and use a computer the entire work day; Required to travel 5%; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Oct 3, 2023, 11:59:00 PM
Sep 20, 2023
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the TPWD Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: 1. Veteran- DD214 showing honorable discharge. 2. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. 3. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. 4. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. 5. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Patrick Butler, (512) 389-8983 PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, 78744 GENERAL DESCRIPTION: Performs routine (journey-level) group customer service work in the Texas Parks and Wildlife Department (TPWD) Group Management section of the Customer Service Center. Work involves verbal and electronic customer contact, providing group use support, responding to public information inquiries, comments and special services. Public contact requires group agents to provide complete information on group planning, reservations, park access, and activities participation, including destination travel planning; user information; park rules and regulations interpretations; facility use availability; working with customer special needs, to develop destination travel plans; and identifying and anticipating customer needs. Other group services include: specialty reservations; activity participation; branded merchandise sales; and sales of Texas State Parks Passes, Gift Cards, and Off Highway Vehicle Decals. Collects and processes reservations, participation and merchandise payments, refunds, and administrative charges for facility transfers and cancellations. Work requires maintaining on-going communications with state park staff to provide updated information to visitors, and to internal contact center supervisory personnel, to ensure customer communications during contact transactions, to include interpreting and explaining rules, regulations, policies and procedures. Monitors group reservations and scheduled payments; documentation, in standard formats, stored in agency hardware drives and accessible to both contact center and park staff; and customer database content. Assists with correspondence for on- and off-site programs to create awareness and to promote State Parks, their use rules and procedures. Creates and maintains related activity logs and reconciliation reports; conducts and compiles researched information for public dissemination; creates and maintains detailed documents on parks and their environs; and maintains public information, performance files and reports on services. May work to promote state park information and services to the public at internal or external events. Works under moderate supervision with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures. Qualifications: MINIMUM QUALIFICATIONS: Education: Graduation from High School or GED. Experience: One year experience working in a high volume customer contact setting, reservations and/or call center, providing customer facility reservations service or other customer services in person and/or by phone; Experience operating a computer, working with word processing, spreadsheet and personal information management software; Experience in data entry; NOTE: Experience may have occurred concurrently. Licensure: Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license NOTE: Retention of position contingent upon obtaining and maintaining required license PREFERRED QUALIFICATIONS: Experience: Two years of experience working in a reservations and/or call center, providing customer facility reservations service or other customer services by phone; Experience in destination planning; Experience in sales and customer satisfaction; Experience with TxParks software or other Park Office Reservations Systems; Experience in contract writing; Experience working in the travel industry; Experience in group reservations, and/or group event planning and coordination; Demonstrated proficiency in letter composition and proper grammar, and Texas State Park terminology. Language: Bilingual in English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of general office procedures; Knowledge of clerical office practices and administrative procedures used in a Customer Contact Center or phone sales environment; Knowledge of phone etiquette, business, facility reservations and destinations terminology, spelling, grammar; Knowledge of basic mathematics; Knowledge of sales transaction record keeping and reporting procedures; Skill in providing quality customer service in a courteous and professional manner; Skill in using Automated Call Distribution telephone system; Skill in processing information and booking facility reservations and sales; Skill in the use of Internet, e-mail and voice mail systems for customer service activities; Skill in using MS Word, Excel and Outlook; Ability to communicate effectively with customers and staff; Ability to use all program software used in a customer contact center; Ability to attempt customer issues resolution within a given time frame with supervisory assistance; Ability to accurately follow instructions; Ability to multitask and to assimilate and interpret complex information, paying close attention to detail; Ability to adapt to change and to acclimate to new project development; Ability to field and investigate complaints in a calm and diplomatic manner; Ability to adhere to schedules and follow both written and verbal directions and procedures; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to work efficiently in a dependable, organized and productive manner with frequent interruptions; Ability to listen, process information, and then follow through with appropriate action; Ability to work independently and to make decisions commensurate with the position; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS: Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays Required to work at off-site events which may require weekends; Required to work overtime as necessary; Required to work in a call center environment with varying noise levels and numerous distractions; Required to wear a telephone headset Required to operate a call center phone and use a computer the entire work day; Required to travel 5%; Must conform to TPWD dress and grooming standards, work rules and safety procedures; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Oct 3, 2023, 11:59:00 PM
Sonoma State University
1801 E Cotati Ave, Rohnert Park, California, USA
Description: Application Process This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, August 18, 2023. In your cover letter, please include why you want to work at SSU and how your professional experience makes you a qualified candidate for this position. Please review the position description listed above for full scope of responsibilities and qualifications. Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire. Job Summary Reporting to and under the general supervision of the Director of Financial Aid (Director), and with additional lead work direction of the State Programs and Processing Coordinator, the Financial Aid Representative acts as part of the Financial Aid processing and advising team and performs moderately complex professional student services work and is responsible for all phases of financial aid application processing. The incumbent is expected to establish an on-going professional relationship with an assigned group of students; serve as a drop-in advisor; participate in campus outreach efforts; coordinate and administer assigned programs; assist with the development of policies, procedures and forms; serve as a member of the financial aid exception review board; make recommendations for and approves requests for professional judgment; participate in establishing and implementing team goals; and participate and/or take a leadership role (within established parameters, regulations and guidelines) in various work groups that make recommendations to ensure proper compliance and administration of all student aid programs. Key Qualifications This position requires the equivalent to graduation from a four-year college or university with a major in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the incumbent has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master's degree in a job-related field may be substituted for one year of the professional experience. Requires solid PC computer skills, including, but not limited to, advanced skills with Microsoft Office (Word, Excel, PowerPoint) and using query software and advanced functionality in Excel. Knowledge of Google Suite, FAA Access, WebGrants, Common Origination and Disbursement (COD), CampusLogic, and PeopleSoft is highly preferred. Bilingual fluency is desired but not required, English/Spanish preferred. Salary and Benefits Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,610 to $4,796 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office . CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/ resources/fire-safety . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu . Closing Date/Time: Open until filled
Aug 23, 2023
Full Time
Description: Application Process This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, August 18, 2023. In your cover letter, please include why you want to work at SSU and how your professional experience makes you a qualified candidate for this position. Please review the position description listed above for full scope of responsibilities and qualifications. Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire. Job Summary Reporting to and under the general supervision of the Director of Financial Aid (Director), and with additional lead work direction of the State Programs and Processing Coordinator, the Financial Aid Representative acts as part of the Financial Aid processing and advising team and performs moderately complex professional student services work and is responsible for all phases of financial aid application processing. The incumbent is expected to establish an on-going professional relationship with an assigned group of students; serve as a drop-in advisor; participate in campus outreach efforts; coordinate and administer assigned programs; assist with the development of policies, procedures and forms; serve as a member of the financial aid exception review board; make recommendations for and approves requests for professional judgment; participate in establishing and implementing team goals; and participate and/or take a leadership role (within established parameters, regulations and guidelines) in various work groups that make recommendations to ensure proper compliance and administration of all student aid programs. Key Qualifications This position requires the equivalent to graduation from a four-year college or university with a major in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the incumbent has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master's degree in a job-related field may be substituted for one year of the professional experience. Requires solid PC computer skills, including, but not limited to, advanced skills with Microsoft Office (Word, Excel, PowerPoint) and using query software and advanced functionality in Excel. Knowledge of Google Suite, FAA Access, WebGrants, Common Origination and Disbursement (COD), CampusLogic, and PeopleSoft is highly preferred. Bilingual fluency is desired but not required, English/Spanish preferred. Salary and Benefits Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,610 to $4,796 a month. This is a full time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office . CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/ resources/fire-safety . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu . Closing Date/Time: Open until filled
CITY OF ATLANTA, GA
College Park, Georgia, United States
General Description and Classification Standards Perform duties related to security compliance and enforcement, aviation security, physical security and access control to include CCTV monitoring, incident management, training, customer service and compliance inspections of airport premises, vendors and stakeholders. Position will serve as the "customer facing" arm of the security compliance and enforcement team and will be responsible for balancing the security requirements of the TSA with the customer service initiatives of the airport. Position also serves as lead shift representative with the responsibility of managing junior staff on all airport security duties. Management also includes scheduling, work assignment and oversight and staff mentoring. Supervision Received Direction received is general and focuses on accomplishing objectives which are outlined in policy and procedures on airport security. May work independently or with other staff with responsibility for completion of assigned tasks. Minimum Qualifications Education and Experience Bachelor's degree in airport administration, business administration or related field. 1-2 years' experience in airport security or other security operations. Preferred Education & Experience Master's degree in airport/aviation management, business/public administration and 4-6 years' experience in a security environment. Previous experience working in a Compliance Unit/Section at a Category X airport. Airport Certified Employee (ACE) - Security designation from the Association of Accredited Airport Executives. Certified Member (CM) accreditation from the Association of Accredited Airport Executives. Certified Protection Professional or Physical Security Professional designation from ASIS. Certified Aviation Security Professional certificate from the American Board for Certification in Homeland Security Certified Homeland Security designation (I-V) from the American Board for Certification in Homeland Security Licensures and Certifications Must possess a valid state issued driver’s license at the time of application. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Must be able to stand for an extended period of time; walk and run without assistance; and lift 50 lbs on occasion. Closing Date/Time: 2023-11-01
Sep 01, 2023
Full Time
General Description and Classification Standards Perform duties related to security compliance and enforcement, aviation security, physical security and access control to include CCTV monitoring, incident management, training, customer service and compliance inspections of airport premises, vendors and stakeholders. Position will serve as the "customer facing" arm of the security compliance and enforcement team and will be responsible for balancing the security requirements of the TSA with the customer service initiatives of the airport. Position also serves as lead shift representative with the responsibility of managing junior staff on all airport security duties. Management also includes scheduling, work assignment and oversight and staff mentoring. Supervision Received Direction received is general and focuses on accomplishing objectives which are outlined in policy and procedures on airport security. May work independently or with other staff with responsibility for completion of assigned tasks. Minimum Qualifications Education and Experience Bachelor's degree in airport administration, business administration or related field. 1-2 years' experience in airport security or other security operations. Preferred Education & Experience Master's degree in airport/aviation management, business/public administration and 4-6 years' experience in a security environment. Previous experience working in a Compliance Unit/Section at a Category X airport. Airport Certified Employee (ACE) - Security designation from the Association of Accredited Airport Executives. Certified Member (CM) accreditation from the Association of Accredited Airport Executives. Certified Protection Professional or Physical Security Professional designation from ASIS. Certified Aviation Security Professional certificate from the American Board for Certification in Homeland Security Certified Homeland Security designation (I-V) from the American Board for Certification in Homeland Security Licensures and Certifications Must possess a valid state issued driver’s license at the time of application. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Must be able to stand for an extended period of time; walk and run without assistance; and lift 50 lbs on occasion. Closing Date/Time: 2023-11-01
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department Senior Government & Community Relations Representative Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $112,048.720 - $145,662.970 (AFSCME Pay Band-AFE) Initial salary offer will be between $112,048.720/annually - $129,561.34/annually (commensurate with experience and education) Posted Date September 8, 2023 Closing Date September 29, 2023 Reports To Director of Government and Community Relations Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Senior Representative will play a critical role in implementing BART’s federal and state legislative advocacy program. Work will focus on funding advocacy, monitoring a broad range of policy areas, preparing annual appropriations requests, and promoting awareness of BART projects and programs to federal/state stakeholders. The incumbent will be responsible for building and maintaining strong relationships with elected offices, legislative staff, public transit advocacy organizations, as well as internal BART departments. The Government and Community Relations Department is seeking a skilled team member, who is able to perform in a fast-paced environment, and has a strong background in government relations, legislative affairs, and outreach coordination. The incumbent will create legislative briefings, outreach correspondence, advocacy materials, and public education presentations for use by BART staff, Executive Managers, and Board of Directors The incumbent may be required to work occasional off hour shifts and weekends to participate in virtual and in-person community relations activities, legislative hearings, member events, stakeholder meetings, and industry conferences. The ideal candidate will meet the minimum requirements as well as demonstrate the following criteria: A familiarity of BART service areas and commitment to serving the public. A keen understanding of political dynamics at the state and/or federal level and the ability to build relationships with internal and external stakeholders. The ability to clearly convey information through written and verbal communication. The ability to build productive governmental and community relationships. The possession of a broad array of relationships and partnerships with the Bay Area community and transportation stakeholders. Excellent communication skills with the ability to clearly convey information and ideas both orally and in writing, personal motivation to initiate prompt action for the accomplishment of objectives and goals, sensitive to the needs of the community and the District, and the ability to model behaviors expected throughout the department and District. Essential Job Functions Participates in the more complex and difficult work of staff responsible for coordinating the District advocacy efforts and external lobbyists; coordinates and evaluates government and community relations activities; provides recommendations to Department Manager and other senior management. Prioritizes and coordinates district community relations activities. Prepares correspondence to local government officials and other officials for review and approval by senior management; implements policy decisions. Regularly responds to and initiates outreach activities in the community which give the organization a public face and helps the public access information about BART. May coordinate and oversee the activities of external consultants; monitors project progress; ensures work performed is in compliance with District goals, objectives, policies and procedures. Prepares a variety of materials for review, approval and presentation by senior management and Board members. Serves as District Liaison to elected bodies; monitors local District-related issues raised by governing bodies; acts as the District’s liaison at meetings with elected officials and staff, commissions, boards, and related forums. As needed serves as staff liaison to extension projects; monitors project progress and updates elected officials and staff. Ensures community understanding of District programs, projects, and policies; participates in providing members of the community with information related to District operations; develops public outreach events, presentations, and activities. May train assigned employees in their areas of work including funding advocacy methods, procedures and techniques. Provides responsible staff assistance to the Division Manager, Department Manager, Government and Community Relations. Attends and participates in professional group meetings; stays abreast of new local legislation and communicates to management. Gathers data for updates GCR database. As needed, collaborates with the Real Estate Department, Access Facilities, Planning, and Extensions Planning to provide Community Relations support for system projects that impact the community. Analyzes complex proposals at the local level; ensures that legislation is communicated to the appropriate senior management; makes recommendations of district position. Minimum Qualifications Education: A Bachelor’s degree in public administration, political science or a closely related field from an accredited college or university. Experience: Three (3) years of (full-time equivalent) verifiable professional government or community relations program development and implementation experience. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: Operations, services and activities of a government and community relations program. Principles of lead supervision and training. Principles and practices of legislative lobbying and advocacy programs. Transit program funding programs and processes. Advanced methods and techniques of policy analysis. Current office procedures, methods and equipment including computers. Principles of business letter writing and report preparation. Advanced methods and techniques of public relations. Related Federal, State and local codes, laws and regulations. Skill in: Coordinating activities of advocacy committees. Overseeing the work of consultant staff. Coordinating organizing and reviewing the work of staff. Independently performing the most difficult advocacy and community relation duties. Interpreting, explaining and enforcing department policies and procedures. Drafting presentations which illustrate District programs and policies. Operating standard computer applications such as basic word processing, spreadsheet and database programs. Working independently in the absence of supervision. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Sep 09, 2023
Full Time
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department Senior Government & Community Relations Representative Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $112,048.720 - $145,662.970 (AFSCME Pay Band-AFE) Initial salary offer will be between $112,048.720/annually - $129,561.34/annually (commensurate with experience and education) Posted Date September 8, 2023 Closing Date September 29, 2023 Reports To Director of Government and Community Relations Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Senior Representative will play a critical role in implementing BART’s federal and state legislative advocacy program. Work will focus on funding advocacy, monitoring a broad range of policy areas, preparing annual appropriations requests, and promoting awareness of BART projects and programs to federal/state stakeholders. The incumbent will be responsible for building and maintaining strong relationships with elected offices, legislative staff, public transit advocacy organizations, as well as internal BART departments. The Government and Community Relations Department is seeking a skilled team member, who is able to perform in a fast-paced environment, and has a strong background in government relations, legislative affairs, and outreach coordination. The incumbent will create legislative briefings, outreach correspondence, advocacy materials, and public education presentations for use by BART staff, Executive Managers, and Board of Directors The incumbent may be required to work occasional off hour shifts and weekends to participate in virtual and in-person community relations activities, legislative hearings, member events, stakeholder meetings, and industry conferences. The ideal candidate will meet the minimum requirements as well as demonstrate the following criteria: A familiarity of BART service areas and commitment to serving the public. A keen understanding of political dynamics at the state and/or federal level and the ability to build relationships with internal and external stakeholders. The ability to clearly convey information through written and verbal communication. The ability to build productive governmental and community relationships. The possession of a broad array of relationships and partnerships with the Bay Area community and transportation stakeholders. Excellent communication skills with the ability to clearly convey information and ideas both orally and in writing, personal motivation to initiate prompt action for the accomplishment of objectives and goals, sensitive to the needs of the community and the District, and the ability to model behaviors expected throughout the department and District. Essential Job Functions Participates in the more complex and difficult work of staff responsible for coordinating the District advocacy efforts and external lobbyists; coordinates and evaluates government and community relations activities; provides recommendations to Department Manager and other senior management. Prioritizes and coordinates district community relations activities. Prepares correspondence to local government officials and other officials for review and approval by senior management; implements policy decisions. Regularly responds to and initiates outreach activities in the community which give the organization a public face and helps the public access information about BART. May coordinate and oversee the activities of external consultants; monitors project progress; ensures work performed is in compliance with District goals, objectives, policies and procedures. Prepares a variety of materials for review, approval and presentation by senior management and Board members. Serves as District Liaison to elected bodies; monitors local District-related issues raised by governing bodies; acts as the District’s liaison at meetings with elected officials and staff, commissions, boards, and related forums. As needed serves as staff liaison to extension projects; monitors project progress and updates elected officials and staff. Ensures community understanding of District programs, projects, and policies; participates in providing members of the community with information related to District operations; develops public outreach events, presentations, and activities. May train assigned employees in their areas of work including funding advocacy methods, procedures and techniques. Provides responsible staff assistance to the Division Manager, Department Manager, Government and Community Relations. Attends and participates in professional group meetings; stays abreast of new local legislation and communicates to management. Gathers data for updates GCR database. As needed, collaborates with the Real Estate Department, Access Facilities, Planning, and Extensions Planning to provide Community Relations support for system projects that impact the community. Analyzes complex proposals at the local level; ensures that legislation is communicated to the appropriate senior management; makes recommendations of district position. Minimum Qualifications Education: A Bachelor’s degree in public administration, political science or a closely related field from an accredited college or university. Experience: Three (3) years of (full-time equivalent) verifiable professional government or community relations program development and implementation experience. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A Bachelor’s degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: Operations, services and activities of a government and community relations program. Principles of lead supervision and training. Principles and practices of legislative lobbying and advocacy programs. Transit program funding programs and processes. Advanced methods and techniques of policy analysis. Current office procedures, methods and equipment including computers. Principles of business letter writing and report preparation. Advanced methods and techniques of public relations. Related Federal, State and local codes, laws and regulations. Skill in: Coordinating activities of advocacy committees. Overseeing the work of consultant staff. Coordinating organizing and reviewing the work of staff. Independently performing the most difficult advocacy and community relation duties. Interpreting, explaining and enforcing department policies and procedures. Drafting presentations which illustrate District programs and policies. Operating standard computer applications such as basic word processing, spreadsheet and database programs. Working independently in the absence of supervision. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Summary Minimum Salary $55,000 annually and depends on experience. WHY WORK FOR WACO: Meaningful and challenging work Make a difference and improve communities Competitive Salary and Benefits Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance Mandatory TMRS Retirement Plan with a 2:1 City Match Education Assistance Program Paid Parental Leave Employee Assistance Longevity Pay And More! Chance to do work you are passionate aboutJob SecurityDesire to give back THE CITY OF WACO SEEKS: A motivated and dynamic Sales Representative to join the City of Waco Convention and Visitors Bureau. This individual will play a pivotal role in attracting conventions, and events. Strong relationship-building abilities and attention to detail will be essential in this role! MINIMUM QUALIFICATIONS: Required: Associate's Degree in Business Administration or a related field Five years of experience in Meeting Sales and Hospitality OR an equivalent combination of education and experience. Valid Texas Driver's License Preferred: Bachelor's Degree in Business Administration or a related field Closing Date/Time:
Aug 25, 2023
Full Time
Summary Minimum Salary $55,000 annually and depends on experience. WHY WORK FOR WACO: Meaningful and challenging work Make a difference and improve communities Competitive Salary and Benefits Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance Mandatory TMRS Retirement Plan with a 2:1 City Match Education Assistance Program Paid Parental Leave Employee Assistance Longevity Pay And More! Chance to do work you are passionate aboutJob SecurityDesire to give back THE CITY OF WACO SEEKS: A motivated and dynamic Sales Representative to join the City of Waco Convention and Visitors Bureau. This individual will play a pivotal role in attracting conventions, and events. Strong relationship-building abilities and attention to detail will be essential in this role! MINIMUM QUALIFICATIONS: Required: Associate's Degree in Business Administration or a related field Five years of experience in Meeting Sales and Hospitality OR an equivalent combination of education and experience. Valid Texas Driver's License Preferred: Bachelor's Degree in Business Administration or a related field Closing Date/Time:
Announcement Number: 44245 Open to all qualified persons. Posted 09/22/2023 Close Date: 10/06/2023 Recruiter: PAULA MILES Phone: (702)486-7957 Email: pgmiles@detr.nv.gov Applications accepted for another 12 Days 9 Hrs 59 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-10, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 18th, 2023. You must respond to the minimum qualification screening question to ensure that your application moves forward. On the minimum qualifications screening, if you select "none of the above", then you will be automatically disqualified from this announcement. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-10/ This recruitment will be used to fill positions for the Department of Employment, Training and Rehabilitation (DETR) in the Sparks EmployNV Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. The position is an underfill of a Workforce Services Representative 2. The incumbent will be progressed to the next level upon meeting minimum qualifications and the approval of the appointing authority. **This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible.** *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range* **The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
Sep 23, 2023
Full Time
Announcement Number: 44245 Open to all qualified persons. Posted 09/22/2023 Close Date: 10/06/2023 Recruiter: PAULA MILES Phone: (702)486-7957 Email: pgmiles@detr.nv.gov Applications accepted for another 12 Days 9 Hrs 59 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-10, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DECEMBER 18th, 2023. You must respond to the minimum qualification screening question to ensure that your application moves forward. On the minimum qualifications screening, if you select "none of the above", then you will be automatically disqualified from this announcement. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-10/ This recruitment will be used to fill positions for the Department of Employment, Training and Rehabilitation (DETR) in the Sparks EmployNV Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. The position is an underfill of a Workforce Services Representative 2. The incumbent will be progressed to the next level upon meeting minimum qualifications and the approval of the appointing authority. **This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible.** *The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range* **The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 209 East Musser Street, Room 101 Carson City, Nevada 89701-4204
City of Los Angeles
City Of Los Angeles, California, United States
job description POSITION: The West Valley Area Representative (West Valley Area Rep.) represents the Mayor in the West Valley area of the City of Los Angeles by building relationships with and connecting to city services area stakeholders (including community leaders, businesses and business organizations, tenant associations, neighborhood councils, youth and senior organizations, faith organizations, healthcare and service providers, and community organizations SUMMARY: Reporting to the Director of Community Engagement, the West Valley Area Rep. is a member of a Community Engagement team of Area Representatives (who together represent the Mayor throughout the City of Los Angeles) and a Constituent Services Team (who handle the concerns of individual constituents who reach out to the office). In addition to their responsibilities to their particular geographic areas, each Area Rep. is also responsible for facilitating the collaboration between the Community Engagement team and another team within the Mayor’s Office, a city department or other government entity, and/or a citywide constituency. PRIMARY RESPONSIBILITIES: Responsibilities include, but are not limited to: Building relationships and fostering collaboration with the field teams of the Council Member and other elected officials who represent LA’s West Valley; Informing and engaging with, and organizing stakeholders in these communities around Mayor Bass’s agenda; Working with area leaders to craft strategies and recommendations for addressing issues within the West Valley Area. Job duties include: Holding regular monthly meetings and trainings for area youth and community leaders to train and engage them in changing their communities; Staffing the Mayor at area events; Helping constituents who reach out for assistance; Writing thorough briefing papers; and Organizing Neighborhood Walks, where the Mayor visits a community and connects with constituents. MINIMUM QUALIFICATIONS: Minimum two (2) years of experience working directly with the community at large Intimate knowledge of the West Valley Area of Los Angeles Demonstrated ability to build strong relationships with diverse stakeholders Strong written, communication, analytical and organization skills Ability to work efficiently and effectively as a member of a team, to meet strict deadlines, balance multiple projects simultaneously and work under pressure Ability to respond empathetically to constituents who reach out needing assistance and connect them to appropriate resources Ability to solve problems creatively Ability to convene diverse community leaders and government representatives to address an issue or work on a project in a neighborhood Ability to navigate political sensitivities within communities, LA City government, and the different governmental entities with jurisdiction over the West Valley Area of Los Angeles Attention to detail and accuracy Positive attitude, commitment to excellence, upbeat demeanor and flexibility Good computer skills, including experience with Microsoft and Google suites Experience representing an elected official and/or community organizing are a plus Bilingual Skills are a plus How to apply Applicants should send a cover letter and resume to Mayor.Jobs@lacity.org with “WEST VALLEY AREA REP” in the subject line by Friday, October 13th, at 5pm. Please note that applications will be reviewed on an ongoing basis, and suitable candidates may be contacted and hired before the application deadline. We encourage interested candidates to submit their applications promptly. exempt employment If employment is said to be exempt, it is meant that the employment is exempted from the civil service provisions of the City Charter. In order to receive a regular civil service appointment, employees must have successfully participated in a civil service examination, received a high enough score on the examination to be placed on and receive an appointment from an eligible list, and they must serve a probationary period. Exempt employees do not compete in a civil service examination, they are not placed on an eligible list and receive an appointment from that list, nor do they serve a probationary period. As a result, exempt employees do not have what is referred to as a “property interest” in their job. Exempt employees serve at the will of the appointing authority and can be terminated at any time without cause. Employees with a property interest in their job, i.e. civil service employees, cannot be deprived of their employment(discharged or suspended) without due process. General Information About Exempt Employment Exempt employees serve at the will of the appointing authority, and as such, they may be discharged, suspended or otherwise disciplined without cause. Exempt employees have no property interest in their employment, and any procedural benefit or other prerogative extended to them by their appointing authority is not intended to create and does not create any such property interest. No officer or employee of the City may make to any other officer or employee any representation of a property interest in employment which does not correspond to Charter provisions unless the City Council, by ordinance, permits such representation. No unauthorized representation can serve as the basis of an employee's reliance on, or expectation of, a property interest. Employees Seeking To Become Civil Service Employees There is no protective leave for an exempt employee appointed to a civil service position. Upon receiving a civil service appointment and passing probation, the former exempt employee will be subject to the Civil Service provisions described in Article X of the City Charter. Upon appointment, the civil service employee will begin to accrue displacement and layoff seniority on the first day of his/her civil service appointment and may file for promotional examinations for which s/he qualifies. A full or half-time exempt employee appointed to a full or half-time civil service position continues to: contribute to the Retirement System; accrue vacation time; accrue sick time; receive anniversary date salary increases; and, receive health and dental benefits identical to those received in the civil service position. For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 10/13/23
Sep 16, 2023
job description POSITION: The West Valley Area Representative (West Valley Area Rep.) represents the Mayor in the West Valley area of the City of Los Angeles by building relationships with and connecting to city services area stakeholders (including community leaders, businesses and business organizations, tenant associations, neighborhood councils, youth and senior organizations, faith organizations, healthcare and service providers, and community organizations SUMMARY: Reporting to the Director of Community Engagement, the West Valley Area Rep. is a member of a Community Engagement team of Area Representatives (who together represent the Mayor throughout the City of Los Angeles) and a Constituent Services Team (who handle the concerns of individual constituents who reach out to the office). In addition to their responsibilities to their particular geographic areas, each Area Rep. is also responsible for facilitating the collaboration between the Community Engagement team and another team within the Mayor’s Office, a city department or other government entity, and/or a citywide constituency. PRIMARY RESPONSIBILITIES: Responsibilities include, but are not limited to: Building relationships and fostering collaboration with the field teams of the Council Member and other elected officials who represent LA’s West Valley; Informing and engaging with, and organizing stakeholders in these communities around Mayor Bass’s agenda; Working with area leaders to craft strategies and recommendations for addressing issues within the West Valley Area. Job duties include: Holding regular monthly meetings and trainings for area youth and community leaders to train and engage them in changing their communities; Staffing the Mayor at area events; Helping constituents who reach out for assistance; Writing thorough briefing papers; and Organizing Neighborhood Walks, where the Mayor visits a community and connects with constituents. MINIMUM QUALIFICATIONS: Minimum two (2) years of experience working directly with the community at large Intimate knowledge of the West Valley Area of Los Angeles Demonstrated ability to build strong relationships with diverse stakeholders Strong written, communication, analytical and organization skills Ability to work efficiently and effectively as a member of a team, to meet strict deadlines, balance multiple projects simultaneously and work under pressure Ability to respond empathetically to constituents who reach out needing assistance and connect them to appropriate resources Ability to solve problems creatively Ability to convene diverse community leaders and government representatives to address an issue or work on a project in a neighborhood Ability to navigate political sensitivities within communities, LA City government, and the different governmental entities with jurisdiction over the West Valley Area of Los Angeles Attention to detail and accuracy Positive attitude, commitment to excellence, upbeat demeanor and flexibility Good computer skills, including experience with Microsoft and Google suites Experience representing an elected official and/or community organizing are a plus Bilingual Skills are a plus How to apply Applicants should send a cover letter and resume to Mayor.Jobs@lacity.org with “WEST VALLEY AREA REP” in the subject line by Friday, October 13th, at 5pm. Please note that applications will be reviewed on an ongoing basis, and suitable candidates may be contacted and hired before the application deadline. We encourage interested candidates to submit their applications promptly. exempt employment If employment is said to be exempt, it is meant that the employment is exempted from the civil service provisions of the City Charter. In order to receive a regular civil service appointment, employees must have successfully participated in a civil service examination, received a high enough score on the examination to be placed on and receive an appointment from an eligible list, and they must serve a probationary period. Exempt employees do not compete in a civil service examination, they are not placed on an eligible list and receive an appointment from that list, nor do they serve a probationary period. As a result, exempt employees do not have what is referred to as a “property interest” in their job. Exempt employees serve at the will of the appointing authority and can be terminated at any time without cause. Employees with a property interest in their job, i.e. civil service employees, cannot be deprived of their employment(discharged or suspended) without due process. General Information About Exempt Employment Exempt employees serve at the will of the appointing authority, and as such, they may be discharged, suspended or otherwise disciplined without cause. Exempt employees have no property interest in their employment, and any procedural benefit or other prerogative extended to them by their appointing authority is not intended to create and does not create any such property interest. No officer or employee of the City may make to any other officer or employee any representation of a property interest in employment which does not correspond to Charter provisions unless the City Council, by ordinance, permits such representation. No unauthorized representation can serve as the basis of an employee's reliance on, or expectation of, a property interest. Employees Seeking To Become Civil Service Employees There is no protective leave for an exempt employee appointed to a civil service position. Upon receiving a civil service appointment and passing probation, the former exempt employee will be subject to the Civil Service provisions described in Article X of the City Charter. Upon appointment, the civil service employee will begin to accrue displacement and layoff seniority on the first day of his/her civil service appointment and may file for promotional examinations for which s/he qualifies. A full or half-time exempt employee appointed to a full or half-time civil service position continues to: contribute to the Retirement System; accrue vacation time; accrue sick time; receive anniversary date salary increases; and, receive health and dental benefits identical to those received in the civil service position. For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 10/13/23
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun. About Financial Aid and Scholarships: For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid Major Duties Under general supervision, the Financial Aid Representative serves as frontline staff and directly interacts with students providing complex information, instructions, concepts, and details in a calm and positive manner. The incumbent provides knowledge-based advice both in-person and on the telephone to students, parents, on-campus staff, and to the general public on the comprehensive and complex matters related to the financial aid application and delivery processes. • Makes recommendations to the Customer Service Lead to resolve complex and non-routine problems through reasoning and judgment. • Stays accountable for the promised outcomes, ensures follow-up communications to the students they help, and independently identifies and applies the appropriate aspects of information to the diverse circumstances presented by the multitude of financial aid application circumstances. • Provides significant help with the initial processing of thousands of financial aid application support documents used for the review of all aid programs administered or maintained by the FASD. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/u248v Qualifications • Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. • Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Knowledge, Skills, & Abilities • Thorough knowledge of: correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures; . Working knowledge of: budget policies and procedures; Internal Revenue Service forms. • Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; understand and explain a wide variety of institutional, Federal, State and policies and procedures; actively listen; have the insight, patience, and judgment to act on the knowledge obtained; perform methodical work requiring standard business computations; follow a strict schedule; work assignments through to completion. • Ability and specialized skills to: lead or oversee the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; establish and maintain cooperative working relationships; read and write at a level appropriate to the duties of the position; and operate standard office equipment and software; provide informational services verbally and in writing using correct English grammar; quickly adapt to situations as well as policy and procedural changes; manage a heavy workload so that numerous project deadlines are met; learn and retain new information; communicate both orally and in writing; use and quickly learn new office support technology systems and software. • Ability to demonstrate: excellent customer service experience; great people skills; exceptional verbal communication skills in order to explain complex concepts and details; specialized knowledge and logical application of Federal, State, Chancellor's Office, and CSUN rules, regulations, policies and procedures governing the financial aid programs; attention to detail; inquisitiveness and self-motivation. Pay, Benefits, & Work Schedule • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. • Classification/grade: 1035 / ASC / 1 • The anticipated HIRING RANGE is $3505 per month. The salary range for this classification is: $3505 - $5508 per month. • HOURS: Full Time; 40 hours per week; Monday through Friday. • TEMP: This is a Temporary-renewable position, end date to be determined. • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs. General Information • This job opening has been re-posted and will remain OPEN UNTIL FILLED. • This position is a sensitive position as designated by the CSU. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
Sep 13, 2023
Full Time
Description: CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun. About Financial Aid and Scholarships: For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid Major Duties Under general supervision, the Financial Aid Representative serves as frontline staff and directly interacts with students providing complex information, instructions, concepts, and details in a calm and positive manner. The incumbent provides knowledge-based advice both in-person and on the telephone to students, parents, on-campus staff, and to the general public on the comprehensive and complex matters related to the financial aid application and delivery processes. • Makes recommendations to the Customer Service Lead to resolve complex and non-routine problems through reasoning and judgment. • Stays accountable for the promised outcomes, ensures follow-up communications to the students they help, and independently identifies and applies the appropriate aspects of information to the diverse circumstances presented by the multitude of financial aid application circumstances. • Provides significant help with the initial processing of thousands of financial aid application support documents used for the review of all aid programs administered or maintained by the FASD. • Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/u248v Qualifications • Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. • Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis. Knowledge, Skills, & Abilities • Thorough knowledge of: correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures; . Working knowledge of: budget policies and procedures; Internal Revenue Service forms. • Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence; keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; understand and explain a wide variety of institutional, Federal, State and policies and procedures; actively listen; have the insight, patience, and judgment to act on the knowledge obtained; perform methodical work requiring standard business computations; follow a strict schedule; work assignments through to completion. • Ability and specialized skills to: lead or oversee the work of others; perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections; establish and maintain cooperative working relationships; read and write at a level appropriate to the duties of the position; and operate standard office equipment and software; provide informational services verbally and in writing using correct English grammar; quickly adapt to situations as well as policy and procedural changes; manage a heavy workload so that numerous project deadlines are met; learn and retain new information; communicate both orally and in writing; use and quickly learn new office support technology systems and software. • Ability to demonstrate: excellent customer service experience; great people skills; exceptional verbal communication skills in order to explain complex concepts and details; specialized knowledge and logical application of Federal, State, Chancellor's Office, and CSUN rules, regulations, policies and procedures governing the financial aid programs; attention to detail; inquisitiveness and self-motivation. Pay, Benefits, & Work Schedule • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. • Classification/grade: 1035 / ASC / 1 • The anticipated HIRING RANGE is $3505 per month. The salary range for this classification is: $3505 - $5508 per month. • HOURS: Full Time; 40 hours per week; Monday through Friday. • TEMP: This is a Temporary-renewable position, end date to be determined. • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs. General Information • This job opening has been re-posted and will remain OPEN UNTIL FILLED. • This position is a sensitive position as designated by the CSU. • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Closing Date/Time: Open until filled
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job Filing Deadline: Applications will be accepted until filled The Workforce Development Department is recruiting for a Business Services Representative for the Business Services Unit. Business Services Representatives work directly with the Workforce Innovation and Opportunity (WIOA) program providing employer outreach and job development services. Business Services Representatives market WIOA services to employers, such as job training, job posting and advertising, and candidate prescreening and referral, to assist in meeting hiring demands. Business Services Representatives promote services by visiting businesses, attending business events and Chamber of Commerce functions, and through presentations at business gatherings, to increase participation in the program and identify job opportunities. *Official Title: Workforce Development Specialist . For a more detailed description, refer to the Workforce Development Specialist job description. Click on the images below to learn more about our excellent benefits! CONDITIONS OF EMPLOYMENT Background: Applicant must successfully pass a background check, which includes fingerprint and medical exam, prior to appointment. Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. This recruitment may close at any time once a sufficient number of applications have been received. Minimum Requirements Incumbents must meet both the Education and Experience requirements: EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in business/public administration, education, human/behavioral/social science, or other relevant field. A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred. -- AND -- EXPERIENCE (must meet one of the following options) : OPTION 1: One (1) year of (full-time equivalent) experience with the primary duty in outside sales of making (in-person) business contacts to provide business-related services. Note: Telephone and internet sales are not considered qualifying. - OR - OPTION 2: One (1) year of (full-time equivalent) experience in a government or non-profit agency, with primary responsibility for outreach to businesses for the purposes of fulfilling workforce needs, e.g., recruitment, training, layoff aversion, or staff reemployment requirements. Note: Career advisory experience is not considered qualifying. Desired Qualifications The ideal candidate will possess a Bachelor's degree along with experience in outside sales, selling and providing a product or service tailored to meet an individual need. Interacting with business executives, owners, managers, and others in upper-level positions is highly desirable, as are time management and public speaking skills. Bilingual applicants fluent in both Spanish and English are encouraged to apply. Selection Process There will be a competitive evaluation of qualifications based on the information provided on the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : To receive priority consideration, apply as soon as possible. Applications received after this date will be processed as needed; recruitment may close at any time once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
Aug 29, 2023
Full Time
The Job Filing Deadline: Applications will be accepted until filled The Workforce Development Department is recruiting for a Business Services Representative for the Business Services Unit. Business Services Representatives work directly with the Workforce Innovation and Opportunity (WIOA) program providing employer outreach and job development services. Business Services Representatives market WIOA services to employers, such as job training, job posting and advertising, and candidate prescreening and referral, to assist in meeting hiring demands. Business Services Representatives promote services by visiting businesses, attending business events and Chamber of Commerce functions, and through presentations at business gatherings, to increase participation in the program and identify job opportunities. *Official Title: Workforce Development Specialist . For a more detailed description, refer to the Workforce Development Specialist job description. Click on the images below to learn more about our excellent benefits! CONDITIONS OF EMPLOYMENT Background: Applicant must successfully pass a background check, which includes fingerprint and medical exam, prior to appointment. Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. This recruitment may close at any time once a sufficient number of applications have been received. Minimum Requirements Incumbents must meet both the Education and Experience requirements: EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in business/public administration, education, human/behavioral/social science, or other relevant field. A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred. -- AND -- EXPERIENCE (must meet one of the following options) : OPTION 1: One (1) year of (full-time equivalent) experience with the primary duty in outside sales of making (in-person) business contacts to provide business-related services. Note: Telephone and internet sales are not considered qualifying. - OR - OPTION 2: One (1) year of (full-time equivalent) experience in a government or non-profit agency, with primary responsibility for outreach to businesses for the purposes of fulfilling workforce needs, e.g., recruitment, training, layoff aversion, or staff reemployment requirements. Note: Career advisory experience is not considered qualifying. Desired Qualifications The ideal candidate will possess a Bachelor's degree along with experience in outside sales, selling and providing a product or service tailored to meet an individual need. Interacting with business executives, owners, managers, and others in upper-level positions is highly desirable, as are time management and public speaking skills. Bilingual applicants fluent in both Spanish and English are encouraged to apply. Selection Process There will be a competitive evaluation of qualifications based on the information provided on the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. Application Procedure : To receive priority consideration, apply as soon as possible. Applications received after this date will be processed as needed; recruitment may close at any time once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department Government and Community Relations Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $123,791.68 - $160,929.18 (AFSCME Pay Band-AFG) Initial salary offer will be between $123,791.68/annually - $143,897.01/annually (commensurate with experience and education) Posted Date March 24, 2023 Closing Date Open until filled Initial screening of applications will commence the week of April 17, 2023 Reports To Director of Government and Community Relations Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Principal Representative will help the Government and Community Relations Department build and enhance positive relationships with the community, local government officials, and other key stakeholders. In addition, the incumbent will respond to and initiate outreach activities in the community and work with local elected officials to keep various stakeholder groups informed of BART programs and initiatives. The incumbent will be primarily responsible for working with elected officials, legislative bodies, and community stakeholders in Alameda County. On occasion, duties may involve work throughout the BART service area. The ideal candidate will demonstrate they are a skillful team partner to assist the department with monitoring, identifying, and resolving conflicts or perceived issues that may arise between BART and the community. They will identify opportunities to reach new audiences and amplify BART's messaging while working to identify community information that is relevant to BART staff. The position requires occasional off-hour shifts and weekends to participate in virtual and in-person community events and local government meetings. Essential Job Functions Plans, prioritizes, and participates in the implementation of annual advocacy campaigns to secure local funding appropriations and support for the District’s short and long range expansion and renovation plans. Works directly with elected members of the Bay Area local government delegation to gain support for District plans, policies and political strategies. Establishes, implements, and manages public outreach programs throughout the Bay Area to maintain a cohesive community-based support for BART District, advises other community relations staff on sensitive district-wide local and political issues. Represents the District on community and political issues before elected Boards and Commissions. Works with outside consultants, monitors and advises management of consultant’s progress and quality of work performed. Communicates and works directly with BART Board members to respond to local and political issues relevant to their respective districts. Prepares reports and other related communications about funding issues, District policies, legislative matters and public information for use by BART management, BART Board members, external public agencies, political bodies and community organizations. Performs the most technical and complex tasks of the work unit including special projects which have a major impact, participates in the development of policies and procedures, recommends and assists in the implementation of goals and objectives and may provide or coordinate training. Confers with and provides professional assistance to District departments on government and community relations matters, such as: collaborates with the Real Estate Department, Access Facilities, Planning and Extensions Planning to provide Community Relations support for systems projects that impact the community. Minimum Qualifications Education: A Bachelor’s degree in public administration, political science or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional government or community relations program development and implementation experience. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A Bachelor’s degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: - Advanced knowledge of services and activities of a government and community relations program - Principles of capital funding advocacy - Outreach programs that build cooperative relationships with community groups, organizations, local elected officials - Principles and practices of legislative program development - Principles of lead supervision and training - Principles and practices of legislative lobbying and advocacy programs - Advanced knowledge of policies and procedures of government agencies and legislative bodies - Transit funding programs and processes - Advanced methods and techniques of policy analysis - Current office procedures, methods and equipment including computers - Principles of business letter writing and report preparation - Advanced methods and techniques of public relations - Related Federal, State and local codes, laws and regulations Skill/ Ability in: - Maintaining personal contacts with key officials or representatives of organizations - Coordinating the work of advocacy committees - Independently performing the most difficult and complex local government and community relations work - Interpreting, explaining and enforcing department policies and procedures - Working independently in the absence of supervision - Communicating clearly and concisely, both orally and in writing - Establishing and maintaining effective working relationships with those contacted in the course of Work - Evaluating and analyzing effectiveness of programs and activities - Operating office equipment - Operating standard computer applications such as basic word processing, spreadsheet and database Programs - Overseeing the work of consultant staff Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.
Aug 29, 2023
Full Time
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Department Government and Community Relations Pay and Benefits BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2023 current employee cost $160.96 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents. Pay Rate $123,791.68 - $160,929.18 (AFSCME Pay Band-AFG) Initial salary offer will be between $123,791.68/annually - $143,897.01/annually (commensurate with experience and education) Posted Date March 24, 2023 Closing Date Open until filled Initial screening of applications will commence the week of April 17, 2023 Reports To Director of Government and Community Relations Days Off Variable Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Current Assignment The Principal Representative will help the Government and Community Relations Department build and enhance positive relationships with the community, local government officials, and other key stakeholders. In addition, the incumbent will respond to and initiate outreach activities in the community and work with local elected officials to keep various stakeholder groups informed of BART programs and initiatives. The incumbent will be primarily responsible for working with elected officials, legislative bodies, and community stakeholders in Alameda County. On occasion, duties may involve work throughout the BART service area. The ideal candidate will demonstrate they are a skillful team partner to assist the department with monitoring, identifying, and resolving conflicts or perceived issues that may arise between BART and the community. They will identify opportunities to reach new audiences and amplify BART's messaging while working to identify community information that is relevant to BART staff. The position requires occasional off-hour shifts and weekends to participate in virtual and in-person community events and local government meetings. Essential Job Functions Plans, prioritizes, and participates in the implementation of annual advocacy campaigns to secure local funding appropriations and support for the District’s short and long range expansion and renovation plans. Works directly with elected members of the Bay Area local government delegation to gain support for District plans, policies and political strategies. Establishes, implements, and manages public outreach programs throughout the Bay Area to maintain a cohesive community-based support for BART District, advises other community relations staff on sensitive district-wide local and political issues. Represents the District on community and political issues before elected Boards and Commissions. Works with outside consultants, monitors and advises management of consultant’s progress and quality of work performed. Communicates and works directly with BART Board members to respond to local and political issues relevant to their respective districts. Prepares reports and other related communications about funding issues, District policies, legislative matters and public information for use by BART management, BART Board members, external public agencies, political bodies and community organizations. Performs the most technical and complex tasks of the work unit including special projects which have a major impact, participates in the development of policies and procedures, recommends and assists in the implementation of goals and objectives and may provide or coordinate training. Confers with and provides professional assistance to District departments on government and community relations matters, such as: collaborates with the Real Estate Department, Access Facilities, Planning and Extensions Planning to provide Community Relations support for systems projects that impact the community. Minimum Qualifications Education: A Bachelor’s degree in public administration, political science or a closely related field from an accredited college or university. Experience: Four (4) years of (full-time equivalent) verifiable professional government or community relations program development and implementation experience. Substitution: Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A Bachelor’s degree is preferred. WORKING CONDITIONS Environmental Conditions: Office environment; exposure to computer screens. Physical Conditions: May require maintaining physical condition necessary for sitting for prolonged periods of time. Knowledge of: - Advanced knowledge of services and activities of a government and community relations program - Principles of capital funding advocacy - Outreach programs that build cooperative relationships with community groups, organizations, local elected officials - Principles and practices of legislative program development - Principles of lead supervision and training - Principles and practices of legislative lobbying and advocacy programs - Advanced knowledge of policies and procedures of government agencies and legislative bodies - Transit funding programs and processes - Advanced methods and techniques of policy analysis - Current office procedures, methods and equipment including computers - Principles of business letter writing and report preparation - Advanced methods and techniques of public relations - Related Federal, State and local codes, laws and regulations Skill/ Ability in: - Maintaining personal contacts with key officials or representatives of organizations - Coordinating the work of advocacy committees - Independently performing the most difficult and complex local government and community relations work - Interpreting, explaining and enforcing department policies and procedures - Working independently in the absence of supervision - Communicating clearly and concisely, both orally and in writing - Establishing and maintaining effective working relationships with those contacted in the course of Work - Evaluating and analyzing effectiveness of programs and activities - Operating office equipment - Operating standard computer applications such as basic word processing, spreadsheet and database Programs - Overseeing the work of consultant staff Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations) The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs. Other Information Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request. Please note that any job announcement may be canceled at any time. Note When you have successfully applied for this position you will receive an auto reply e-mail acknowledging that your application was received for this position. Please retain a copy of the e-mail for your records. If you receive an auto reply that does not specifically reference this position, please email Employment Help at employment@bart.gov for assistance. To verify submission of your application, click on the 'My Career Tools' link at the top of the 'Careers Home Page' after submitting your application to view the list of applications you have submitted (including application date and status). If you have further questions, please email the Employment Help at employment@bart.gov , between the hours of 8:15am - 5:00pm, Monday- Friday.