LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER R8250N-R FIRST DAY OF FILING August 18, 2021 at 8:00 a.m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity FILING TYPE Open Continuous DEFINITION Participates in a structured on-the-job training assignment in preparation for successful progression into a specific occupational field. CLASSIFICATION STANDARDS Positions allocable to this class typically report to an assigned supervisor and/or mentor and receive both technical job training and guidance on workplace behavior, competencies, individual responsibilities, and development of occupational skill sets. Career Development Interns are assigned to assist in information technology/technical support on training assignments of typically 12 to 24 months which may vary in duration based on individual training requirements. During training, incumbents are expected to develop and demonstrate progressively increasing skills and independence of action as they gain experience and proficiency in their occupation. Career Development Intern assignments may be made on any shift in County departments having 24-hour responsibilities. Essential Job Functions In a training capacity and under supervision, participates in entry-level work in one of a variety of job assignments. These assignments may require incumbents to stand or walk much of the time, with bending, stopping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. Assists in the installation, maintenance, upgrade, and removal of information technology equipment such as personal computers, printers, and related devices. Assists in operating electronic computer equipment, including console, input and output devices, and off-line equipment in support of computer operations or maintenance. Assists in the development of routine computer system usage schedules and uses computer-assisted communication equipment. Process work through data entry on a computer or use computer-assisted communication equipment. Assists in the installation, maintenance, removal, or modifications of audio visual equipment. Requirements SPECIALTY REQUIREMENTS: Foster Youth Program - Current enrollment in, completion of, or current or past eligibility for the Department of Children and Family Services' Independent Living Program and/or Probation Department's Independent Living Program (ILP). County Youth Bridges Opportunity Program* - Identification as an At-Risk Youth by a County of Los Angeles authorized department, other local, State, or Federal agencies or schools; or by a bona fide non-profit organization whose mission includes fostering or enhancement of employment opportunities for at risk youth. Homeless Hiring Program* - Individuals, who are homeless or formerly homeless as verified by bona fide participating agencies through the Department of Workforce Development, Aging and Community Services (WDACS), or have a Certificate of Completion from the Department of Public Social Services' or WDACS' Los Angeles County Job Services' Job or Work Readiness Training Programs. Disability Hiring Program* - Must possess an Individuals Facing Barriers to Employment Program certificate from the State Department of Rehabilitation (DOR). In order to receive a certificate, an individual must meet the following DOR criteria: Has a physical or mental impairment or medical condition that limits one or more major life activities;Has a record of history of such impairment or disability; orIs regarded as having such an impairment or disability. (Applicants interested in obtaining the Department of Rehabilitation certification should contact Justin Hart at 213-736-3907 or Justin.Hart@dor.ca.gov prior to a visit to their office). Note: Some examinations may require applicants to meet specific age limitations at time of appointment. LICENSE Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job related essential functions. Candidates offered these positions would be required to show proof of a driver license before appointment. PHYSICAL CLASS 3 - Moderate. Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. Career Development Interns who perform moderate physical tasks as described in the Essential Job Functions will be required to pass a Class 3 - Moderate physical examination. SPECIAL REQUIREMENT INFORMATION * In order to receive credit for the specialty program(s), you must attach proof of participation at the time of filing or within fifteen (15) calendar days from application submission . If you are unable to attach the required document(s), you must email to Lburton@hr.lacounty.gov . Please include the exam number and exam title. Please see below for more information: County Youth Bridges Opportunity Program - applicants will be required to upload a copy of verification of participation issued by County of Los Angeles authorized department, other local, State, or Federal Agencies or schools; or by a bona fide non-profit organization as verified by County of Los Angeles whose mission includes fostering or enhancement of employment opportunities for At-Risk Youth. Homeless Hiring Program - applicants will be required to upload a copy of verification of participation issued by a bona fide participating agencies through WDACS whose mission includes fostering or enhancement of employment opportunities for Homeless or copy of certificate of completion from the Department of Public Social Services' or WDACS' Los Angeles Job Services' Job or Work Readiness Training Programs. Disability Hiring Program - applicants will be required to upload a copy of certificate of Individuals Facing Barriers to Employment Program issued by DOR. Applicants who have been previously appointed as a Career Development Intern, Information Technology/Technical Support for more than 18 accumulative months will not be accepted. Candidates under 18 must present a work permit at the time of appointment. Incumbents in positions that require driving must be at least 18 years of age. Some positions may require applicants to meet specific age limitations at time of appointment. Additional Information EXAMINATION CONTENT This examination will consist of a multiple choice test weighted 100% covering: Learning Potential Responsibility Customer Focus Working with Information MULTIPLE CHOICE TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19 . Applicants must meet the Specialty Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. Multiple choice test scores cannot be given over the telephone. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION The resulting eligible register will be used to fill vacancies in various Departments in the County of Los Angeles as they occur. APPLICATION AND FILING INFORMATION How to Apply Applications must be submitted online only. We must receive your application from August 18, 2021 at 8:00 a.m. (PT) until needs of the service are met. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. All applications must be received before 5 p.m. (PT) on the last day of filing. Plan to submit your online application well in advance of the time & date deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Lowell Burton Department Contact Phone: (213) 351-2942 Department Contact Email: Lburton@hr.lacounty.gov For detailed information, please click here
Jul 14, 2024
Temporary
Position/Program Information EXAM NUMBER R8250N-R FIRST DAY OF FILING August 18, 2021 at 8:00 a.m. (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT Open Competitive Job Opportunity FILING TYPE Open Continuous DEFINITION Participates in a structured on-the-job training assignment in preparation for successful progression into a specific occupational field. CLASSIFICATION STANDARDS Positions allocable to this class typically report to an assigned supervisor and/or mentor and receive both technical job training and guidance on workplace behavior, competencies, individual responsibilities, and development of occupational skill sets. Career Development Interns are assigned to assist in information technology/technical support on training assignments of typically 12 to 24 months which may vary in duration based on individual training requirements. During training, incumbents are expected to develop and demonstrate progressively increasing skills and independence of action as they gain experience and proficiency in their occupation. Career Development Intern assignments may be made on any shift in County departments having 24-hour responsibilities. Essential Job Functions In a training capacity and under supervision, participates in entry-level work in one of a variety of job assignments. These assignments may require incumbents to stand or walk much of the time, with bending, stopping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. Assists in the installation, maintenance, upgrade, and removal of information technology equipment such as personal computers, printers, and related devices. Assists in operating electronic computer equipment, including console, input and output devices, and off-line equipment in support of computer operations or maintenance. Assists in the development of routine computer system usage schedules and uses computer-assisted communication equipment. Process work through data entry on a computer or use computer-assisted communication equipment. Assists in the installation, maintenance, removal, or modifications of audio visual equipment. Requirements SPECIALTY REQUIREMENTS: Foster Youth Program - Current enrollment in, completion of, or current or past eligibility for the Department of Children and Family Services' Independent Living Program and/or Probation Department's Independent Living Program (ILP). County Youth Bridges Opportunity Program* - Identification as an At-Risk Youth by a County of Los Angeles authorized department, other local, State, or Federal agencies or schools; or by a bona fide non-profit organization whose mission includes fostering or enhancement of employment opportunities for at risk youth. Homeless Hiring Program* - Individuals, who are homeless or formerly homeless as verified by bona fide participating agencies through the Department of Workforce Development, Aging and Community Services (WDACS), or have a Certificate of Completion from the Department of Public Social Services' or WDACS' Los Angeles County Job Services' Job or Work Readiness Training Programs. Disability Hiring Program* - Must possess an Individuals Facing Barriers to Employment Program certificate from the State Department of Rehabilitation (DOR). In order to receive a certificate, an individual must meet the following DOR criteria: Has a physical or mental impairment or medical condition that limits one or more major life activities;Has a record of history of such impairment or disability; orIs regarded as having such an impairment or disability. (Applicants interested in obtaining the Department of Rehabilitation certification should contact Justin Hart at 213-736-3907 or Justin.Hart@dor.ca.gov prior to a visit to their office). Note: Some examinations may require applicants to meet specific age limitations at time of appointment. LICENSE Some positions in this classification, depending upon assignment, require possession of a valid California Class C Driver License to perform job related essential functions. Candidates offered these positions would be required to show proof of a driver license before appointment. PHYSICAL CLASS 3 - Moderate. Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. Career Development Interns who perform moderate physical tasks as described in the Essential Job Functions will be required to pass a Class 3 - Moderate physical examination. SPECIAL REQUIREMENT INFORMATION * In order to receive credit for the specialty program(s), you must attach proof of participation at the time of filing or within fifteen (15) calendar days from application submission . If you are unable to attach the required document(s), you must email to Lburton@hr.lacounty.gov . Please include the exam number and exam title. Please see below for more information: County Youth Bridges Opportunity Program - applicants will be required to upload a copy of verification of participation issued by County of Los Angeles authorized department, other local, State, or Federal Agencies or schools; or by a bona fide non-profit organization as verified by County of Los Angeles whose mission includes fostering or enhancement of employment opportunities for At-Risk Youth. Homeless Hiring Program - applicants will be required to upload a copy of verification of participation issued by a bona fide participating agencies through WDACS whose mission includes fostering or enhancement of employment opportunities for Homeless or copy of certificate of completion from the Department of Public Social Services' or WDACS' Los Angeles Job Services' Job or Work Readiness Training Programs. Disability Hiring Program - applicants will be required to upload a copy of certificate of Individuals Facing Barriers to Employment Program issued by DOR. Applicants who have been previously appointed as a Career Development Intern, Information Technology/Technical Support for more than 18 accumulative months will not be accepted. Candidates under 18 must present a work permit at the time of appointment. Incumbents in positions that require driving must be at least 18 years of age. Some positions may require applicants to meet specific age limitations at time of appointment. Additional Information EXAMINATION CONTENT This examination will consist of a multiple choice test weighted 100% covering: Learning Potential Responsibility Customer Focus Working with Information MULTIPLE CHOICE TEST IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19 . Applicants must meet the Specialty Requirements and receive a passing score of 70% or higher on the examination in order to be placed on the Eligible Register. Multiple choice test scores cannot be given over the telephone. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Applications will be processed on an as-received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION The resulting eligible register will be used to fill vacancies in various Departments in the County of Los Angeles as they occur. APPLICATION AND FILING INFORMATION How to Apply Applications must be submitted online only. We must receive your application from August 18, 2021 at 8:00 a.m. (PT) until needs of the service are met. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. All applications must be received before 5 p.m. (PT) on the last day of filing. Plan to submit your online application well in advance of the time & date deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Specialty Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed . Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COVID-19 Vaccination All County workforce members must be fully vaccinated against COVID-19 as a condition of employment. Successful candidates for this position will be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodation Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: Lowell Burton Department Contact Phone: (213) 351-2942 Department Contact Email: Lburton@hr.lacounty.gov For detailed information, please click here
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, performs the more advanced information technology (IT) technical and customer service functions in providing technical support to staff, faculty, administrators and students by diagnosing, troubleshooting, repairing, installing and maintaining computers and related hardware, software, mobile devices and peripherals in physical and virtual environments, including computer labs; serves as project manager for large-scale technology deployment and other similar projects; assists with network and operating system maintenance functions; may provide lead guidance and training to other IT Customer Support Technicians; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Receives, records, organizes, prioritizes and responds or assigns other technicians to respond to help desk tickets, incoming calls, end-user walk ins and emails regarding a wide range of computer-related hardware and software problems of varying degrees of technical difficulty; monitors the status of open help desk tickets and provides follow-up support until issues are resolved; documents the resolution of user support requests in the help desk application database. Takes responsibility for helpdesk configuration, operation and maintenance, and leads cross-functional teams to define and document helpdesk use cases, associated workflows, routing requirements, and service level agreements. Assists lower-level staff with escalated situations or more complex issues, leads cross-functional teams to define and develop end-user problem-resolution plans; tracks milestones and deliverables, responds to issues if necessary and provides feedback to management. Installs and configures desktop computers, mobile devices, VoIP devices, printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment functioning; installs and configures network printers and performs printer troubleshooting and maintenance; performs hardware and software tests using diagnostic and testing equipment and communicates with vendors as needed to identify and resolve technical issues; may install and provide user support for Apple devices and related software .Configures and administers network server application software as assigned; installs and connects cables, IP cameras, wireless access points, WiFi, network cards and other network access components; works with network administrators in performing network switch configurations and troubleshoots problems at the switch level. Builds user computer image profiles including custom images and software updates; serves as project manager for and participates in deploying images for staff, administrators, faculty and computer labs; develops scripts to automate image deployment processes; plans, schedules, manages and completes computer lab replacement projects; may install complex software packages manually; tests and configures applications and new software functionalities to applicable servers and platforms including specialized systems to meet predefined departmental and Americans with Disabilities Act (ADA) requirements ; configures virtual machines; verifies software license compliance; consults and works with Academic Technology Systems Specialist on student system-related issues. Provides end-user training in the proper use of hardware, software and computer-related equipment; helps ensure end users are aware of available technologies and how to obtain support for all information technology services; educates users on the importance of system security and methods for reporting spam and phishing on group access software and devices; identifies and escalates suspicious cases to other IT staff for urgent action and/or further investigation.Installs, configures, patches, upgrades and maintains computer operating systems and applications software as assigned while ensuring compliance with defined requirements and compatibility with the network before release to users; modifies software to satisfy user requirements; analyzes computer and software needs for future expansions. Assists a Network Administrator or Systems Administrator in creating folders, file shares and net work connections; performs Active Directory maintenance such as creating security groups, distri bution groups, user and computer accounts and applying rights and permissions to users; adds/deletes user permissions and VPN access rights; may assist with system administration including installing, configuring and troubleshooting operating systems, user accounts and applications; runs utilities to update and configure licensing servers. As assigned, administers the district’s help desk application; reviews help desk statistics and surveys, analyzes trends, identifies chronic problems, performs root-cause analysis prepares reports to managers; works with other customer support technicians, technical IT staff, vendors and managers to find solutions for reducing or eliminating issues.As assigned, provides Districtwide enterprise application support of print server and scanning software, web-based software, student systems such as Colleague, SQL reporting software and other specialized enterprise applications; creates new users and passwords and manages permissions; modifies data utilizing administrative rightsPerforms or participates in performing technology research on software requests received from users to evaluate integration issues, hardware infrastructure support requirements and ongoing maintenance needs; works with software vendors to perform initial product reviews and set up user demonstrations; prepares recommendations on software acquisitions.Prepares requests for the purchase of hardware and software to meet new and replacement needs; participates in maintaining detailed inventory records of hardware, software and computer-related equipment using District asset management systems; provides input and recommendations on hardware specifications required to meet the computing needs of end users; as assigned, obtains bids and cost quotes, and orders and receives of hardware, software and computer-related purchases; disposes of obsolete assets following established procedures; may function as lead for college hardware and software procurement and licensing compliance. Assists with forecasting and planning for the established cycle replacement or upgrading of desktop, laptop, printer and related technology assets; maintains proper hardware replacement planning information. Performs minor repairs and replaces parts on technology-related equipment; contacts computer manufacturers’ technical support representatives for in-depth triage of computer issues and software, equipment specifications, repairs and replacement parts; tracks, registers and ensures compliance of equipment warranties and licenses and maintains related documentation for departmental workflow and warranty claims as necessary; returns hardware under warranty to vendors for replacement. May provide input in selecting, training and providing day-to-day lead work guidance and direction to lower-level IT Customer Support Technicians; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical, legal and regulatory requirements; provides input to supervisor on employee work performance and behaviors.Creates and maintains a variety of documents including configuration information, installation procedures, standard user instructions, training materials and statistical or other reports. Trains, mentors and provides work shadowing opportunities to student workers and interns on computer technologies, hardware and software; trains and coaches student workers on proper methods for responding to help desk calls; oversees and reports on the performance of assigned work and projects such as assembling and testing computers, running software updates, conducting inventories and troubleshooting routine helpdesk calls following instructions. May deliver, install, set up, configure and demonstrate the operation of video-conferencing equipment for meetings and special events;Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES May provide audio/visual support in classrooms and events; installs and replaces projector screens, large format monitors and ceiling mounts in classrooms, requiring the use of hand tools, ladders and safety practices when working with electricity; installs, configures and maintains portable units; runs and terminates network, audio and video cables; sets up microphones, sound mixers, loudspeaker stands, amplifiers, video recording equipment and various electrical cords, power strips and associated cables for special events; performs sound checks and video checks.Attends various meetings and may serve on committees and task forces.Utilizes online and other resources to keep current on rapidly changing technologies and trends in hardware and software troubleshooting, automation technologies and other changes that could improve IT end-user support for the District. Troubleshoots malware, ransomware and other viruses following established procedures.Performs related duties as assigned. Employment Standards / Minimum Qualifications Extensive knowledge of multi-platform hardware, operating systems, software and peripherals. District or campus help desk software, functions, policies and procedures.Methods and procedures applicable to advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment and various network connections. Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. Operational characteristics of various computer systems and operating environments used throughout the District or campus; operation and application of a wide variety of computer applications and network software. Automated image and software deployment technologies and processes.District processes and tools used to build and deploy computer system images.Tools, equipment and safety practices used in maintenance and repair of computers and peripheral equipment. General principles of design, development, implementation and operation of voice, video, storage and data networks. Best security practices to ensure protection against potential security threats such as viruses, malware, and spam. Effective customer service practices and etiquetteNew trends and developments in computer and network technology. Documentation procedures and recordkeeping and report preparation techniques. Research techniques, methods and procedures.Methods and practices of developing and providing user training.Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable]. Proper English usage including grammar, spelling and punctuation.Safety policies and work practices applicable to the work being performed. Skills and Abilities to: Organize, prioritize and respond to user support requests in a high-volume work-ticket environment.Obtain accurate and complete information from end users, in person and by telephone, to identify their needs and problems and develop responses and solutions. Troubleshoot, diagnose and resolve complex and ambiguous computer hardware, software and network connectivity problems and failures. Utilize diagnostic test procedures and equipment. Provide prompt and appropriate technical support service to information system end users. Maintain accurate inventory of computer hardware and software components.Write instructions in a manner that can be understood by end users with different levels of computer literacy. Prepare clear, concise and accurate systems documentation and reports of work performed. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures.Set priorities and exercise sound judgment within areas of responsibility.Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software.Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. Experience in an information systems environment similar in size and complexity to that of the District is preferred. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, administrators, faculty, staff, and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include a competency assessment (40% weight) and an oral interview assessment (60% weight). Of those achieving a passing score on the competency assessment, only the highest-scoring candidates, plus ties, will be invited to the oral interview assessment. The passing score is 75% out of 100% on each assessment section. INITIAL ASSESSMENT TENTATIVELY SCHEDULED AS FOLLOWS: COMPETENCY ASSESSMENT: August 6, 2024 ORAL ASSESSMENT: August 15, 2024 The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Candidates who attain a passing score on each part of the assessment will be placed in rank order on a districtwide Open-Competitive List. Using the same process, a separate Promotional List will be established and both Lists will be used concurrently. Unless otherwise indicated, the eligibility list will be used to fill current vacancies for at least six months . T he current vacancy is at Madera Community Colleg e and Fresno City College . PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT. ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. SCCCD is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: 7/30/2024 11:59 PM Pacific
Jul 10, 2024
Full Time
General Purpose Under general supervision, performs the more advanced information technology (IT) technical and customer service functions in providing technical support to staff, faculty, administrators and students by diagnosing, troubleshooting, repairing, installing and maintaining computers and related hardware, software, mobile devices and peripherals in physical and virtual environments, including computer labs; serves as project manager for large-scale technology deployment and other similar projects; assists with network and operating system maintenance functions; may provide lead guidance and training to other IT Customer Support Technicians; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Receives, records, organizes, prioritizes and responds or assigns other technicians to respond to help desk tickets, incoming calls, end-user walk ins and emails regarding a wide range of computer-related hardware and software problems of varying degrees of technical difficulty; monitors the status of open help desk tickets and provides follow-up support until issues are resolved; documents the resolution of user support requests in the help desk application database. Takes responsibility for helpdesk configuration, operation and maintenance, and leads cross-functional teams to define and document helpdesk use cases, associated workflows, routing requirements, and service level agreements. Assists lower-level staff with escalated situations or more complex issues, leads cross-functional teams to define and develop end-user problem-resolution plans; tracks milestones and deliverables, responds to issues if necessary and provides feedback to management. Installs and configures desktop computers, mobile devices, VoIP devices, printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment functioning; installs and configures network printers and performs printer troubleshooting and maintenance; performs hardware and software tests using diagnostic and testing equipment and communicates with vendors as needed to identify and resolve technical issues; may install and provide user support for Apple devices and related software .Configures and administers network server application software as assigned; installs and connects cables, IP cameras, wireless access points, WiFi, network cards and other network access components; works with network administrators in performing network switch configurations and troubleshoots problems at the switch level. Builds user computer image profiles including custom images and software updates; serves as project manager for and participates in deploying images for staff, administrators, faculty and computer labs; develops scripts to automate image deployment processes; plans, schedules, manages and completes computer lab replacement projects; may install complex software packages manually; tests and configures applications and new software functionalities to applicable servers and platforms including specialized systems to meet predefined departmental and Americans with Disabilities Act (ADA) requirements ; configures virtual machines; verifies software license compliance; consults and works with Academic Technology Systems Specialist on student system-related issues. Provides end-user training in the proper use of hardware, software and computer-related equipment; helps ensure end users are aware of available technologies and how to obtain support for all information technology services; educates users on the importance of system security and methods for reporting spam and phishing on group access software and devices; identifies and escalates suspicious cases to other IT staff for urgent action and/or further investigation.Installs, configures, patches, upgrades and maintains computer operating systems and applications software as assigned while ensuring compliance with defined requirements and compatibility with the network before release to users; modifies software to satisfy user requirements; analyzes computer and software needs for future expansions. Assists a Network Administrator or Systems Administrator in creating folders, file shares and net work connections; performs Active Directory maintenance such as creating security groups, distri bution groups, user and computer accounts and applying rights and permissions to users; adds/deletes user permissions and VPN access rights; may assist with system administration including installing, configuring and troubleshooting operating systems, user accounts and applications; runs utilities to update and configure licensing servers. As assigned, administers the district’s help desk application; reviews help desk statistics and surveys, analyzes trends, identifies chronic problems, performs root-cause analysis prepares reports to managers; works with other customer support technicians, technical IT staff, vendors and managers to find solutions for reducing or eliminating issues.As assigned, provides Districtwide enterprise application support of print server and scanning software, web-based software, student systems such as Colleague, SQL reporting software and other specialized enterprise applications; creates new users and passwords and manages permissions; modifies data utilizing administrative rightsPerforms or participates in performing technology research on software requests received from users to evaluate integration issues, hardware infrastructure support requirements and ongoing maintenance needs; works with software vendors to perform initial product reviews and set up user demonstrations; prepares recommendations on software acquisitions.Prepares requests for the purchase of hardware and software to meet new and replacement needs; participates in maintaining detailed inventory records of hardware, software and computer-related equipment using District asset management systems; provides input and recommendations on hardware specifications required to meet the computing needs of end users; as assigned, obtains bids and cost quotes, and orders and receives of hardware, software and computer-related purchases; disposes of obsolete assets following established procedures; may function as lead for college hardware and software procurement and licensing compliance. Assists with forecasting and planning for the established cycle replacement or upgrading of desktop, laptop, printer and related technology assets; maintains proper hardware replacement planning information. Performs minor repairs and replaces parts on technology-related equipment; contacts computer manufacturers’ technical support representatives for in-depth triage of computer issues and software, equipment specifications, repairs and replacement parts; tracks, registers and ensures compliance of equipment warranties and licenses and maintains related documentation for departmental workflow and warranty claims as necessary; returns hardware under warranty to vendors for replacement. May provide input in selecting, training and providing day-to-day lead work guidance and direction to lower-level IT Customer Support Technicians; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical, legal and regulatory requirements; provides input to supervisor on employee work performance and behaviors.Creates and maintains a variety of documents including configuration information, installation procedures, standard user instructions, training materials and statistical or other reports. Trains, mentors and provides work shadowing opportunities to student workers and interns on computer technologies, hardware and software; trains and coaches student workers on proper methods for responding to help desk calls; oversees and reports on the performance of assigned work and projects such as assembling and testing computers, running software updates, conducting inventories and troubleshooting routine helpdesk calls following instructions. May deliver, install, set up, configure and demonstrate the operation of video-conferencing equipment for meetings and special events;Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES May provide audio/visual support in classrooms and events; installs and replaces projector screens, large format monitors and ceiling mounts in classrooms, requiring the use of hand tools, ladders and safety practices when working with electricity; installs, configures and maintains portable units; runs and terminates network, audio and video cables; sets up microphones, sound mixers, loudspeaker stands, amplifiers, video recording equipment and various electrical cords, power strips and associated cables for special events; performs sound checks and video checks.Attends various meetings and may serve on committees and task forces.Utilizes online and other resources to keep current on rapidly changing technologies and trends in hardware and software troubleshooting, automation technologies and other changes that could improve IT end-user support for the District. Troubleshoots malware, ransomware and other viruses following established procedures.Performs related duties as assigned. Employment Standards / Minimum Qualifications Extensive knowledge of multi-platform hardware, operating systems, software and peripherals. District or campus help desk software, functions, policies and procedures.Methods and procedures applicable to advanced problem resolution and technical support services for end users in the operation and use of computers, peripheral equipment and various network connections. Best practices, methods and equipment used in troubleshooting and determining the causes of system, computer, application and hardware problems and device errors and failures. Operational characteristics of various computer systems and operating environments used throughout the District or campus; operation and application of a wide variety of computer applications and network software. Automated image and software deployment technologies and processes.District processes and tools used to build and deploy computer system images.Tools, equipment and safety practices used in maintenance and repair of computers and peripheral equipment. General principles of design, development, implementation and operation of voice, video, storage and data networks. Best security practices to ensure protection against potential security threats such as viruses, malware, and spam. Effective customer service practices and etiquetteNew trends and developments in computer and network technology. Documentation procedures and recordkeeping and report preparation techniques. Research techniques, methods and procedures.Methods and practices of developing and providing user training.Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable]. Proper English usage including grammar, spelling and punctuation.Safety policies and work practices applicable to the work being performed. Skills and Abilities to: Organize, prioritize and respond to user support requests in a high-volume work-ticket environment.Obtain accurate and complete information from end users, in person and by telephone, to identify their needs and problems and develop responses and solutions. Troubleshoot, diagnose and resolve complex and ambiguous computer hardware, software and network connectivity problems and failures. Utilize diagnostic test procedures and equipment. Provide prompt and appropriate technical support service to information system end users. Maintain accurate inventory of computer hardware and software components.Write instructions in a manner that can be understood by end users with different levels of computer literacy. Prepare clear, concise and accurate systems documentation and reports of work performed. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action in accordance with established policies and procedures.Set priorities and exercise sound judgment within areas of responsibility.Understand, interpret, explain and apply applicable laws, codes, regulations, policies and procedures.Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software.Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE An associate degree in computer information systems, computer science, information technology, computer engineering or a closely related field, and at least four years of progressively responsible experience in providing customer support services to computer end users in a local area network (LAN) environment; or an equivalent combination of training and experience. Experience in an information systems environment similar in size and complexity to that of the District is preferred. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, stoop, kneel, bend, crouch ascend and descend ladders and stairs; must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, administrators, faculty, staff, and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. Some work requires using ladders and stairs. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process APPLICATION SUBMISSION To move forward in the selection process, you must complete an online application through our web site at http://www.schooljobs.com/careers/scccd . Please attach to your application a copy of your transcripts (including when degree was awarded) or your application may be considered incomplete. Resumes may also be uploaded but cannot be used in lieu of a completed application. ONCE YOU HAVE SUBMITTED YOUR APPLICATION YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The State Center Community College District does not accept letters of recommendation for classified positions. Please do not attempt to attach letters of recommendation to your application. APPLICATION REVIEW AND ASSESSMENTS The application review process includes an evaluation of training and experience based on given application information and answers to supplemental questionnaire. Only the most qualified applicants, who pass the minimum qualifications review, will be invited to the assessment process. The assessment process will include a competency assessment (40% weight) and an oral interview assessment (60% weight). Of those achieving a passing score on the competency assessment, only the highest-scoring candidates, plus ties, will be invited to the oral interview assessment. The passing score is 75% out of 100% on each assessment section. INITIAL ASSESSMENT TENTATIVELY SCHEDULED AS FOLLOWS: COMPETENCY ASSESSMENT: August 6, 2024 ORAL ASSESSMENT: August 15, 2024 The assessment process / assessment date is subject to change as needs dictate. All communication regarding this process will be delivered via email to the address listed on your application. ELIGIBILITY LIST Candidates who attain a passing score on each part of the assessment will be placed in rank order on a districtwide Open-Competitive List. Using the same process, a separate Promotional List will be established and both Lists will be used concurrently. Unless otherwise indicated, the eligibility list will be used to fill current vacancies for at least six months . T he current vacancy is at Madera Community Colleg e and Fresno City College . PASSING THE ASSESSMENTS AND BEING PLACED ON THE ELIGIBILITY LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT. ACCOMMODATIONS Individuals with disabilities requiring reasonable accommodation in the selection process must inform the State Center Community College District Personnel Commission Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process. SCCCD is an equal opportunity employer committed to fostering innovation and inclusivity. We respond proactively to the diverse needs of the community and welcome individuals excited to join our District’s purpose to support student success both locally and globally. United, we the faculty, classified professionals and administrators pledge to treat all applicants and employees fairly and equitably. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page . Closing Date/Time: 7/30/2024 11:59 PM Pacific
City of Huntington Beach, CA
Huntington Beach, California, United States
Description The first review of applications is scheduled to occur for applications received before 5:00 PM on August 1, 2024 . This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Information Services The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city. At this time , we have TWO (2) outstanding career opportunities available for the right individuals to join our Business Application Division as Business Analysts. The Business Application Division is responsible for managing all facets of the city’s 200+ enterprise applications, including database administration process automation, programming, web services, application delivery platforms, GIS mapping services, and electronic messaging applications. The Position The Information Technology Analyst assigned to the Business Systems division, will be responsible for conducting advanced and specialized systems analysis and programming work. This role involves tackling complex assignments and projects, where the Business Analyst may also exercise lead authority, guiding and coordinating efforts to ensure successful outcomes. Their responsibilities include conducting thorough data analysis, implementing process improvements, and overseeing the integration of new technologies to enhance operational efficiency and meet organizational goals. The Business Analyst's ability to navigate intricate technical landscapes and communicate effectively across teams ensures that projects are executed with precision and alignment with business objectives . The Ideal Candidate We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will have a strong background in SQL database management, applications support, and customer interfacing. Programming experience is a plus. The successful candidate will play a crucial role in analyzing business needs, supporting applications, and ensuring seamless communication. Examples of Essential Duties Incumbents may be assigned to perform work in support of Business Systems or Infrastructure. Develops web applications, business applications, server components and data interfaces Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms Creates design documents; writes codes; develops technical documentation Designs, develops, tests, documents and maintains various databases and websites Performs system administration tests such as database security management and disaster recovery Assists with the development and integration of new tools for compliance with department requirements Provides professional systems support to users of particular applications and/or information services staff Cross trains with other Information Technology Analysts to provide back-up coverage during absences Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field Maintains effective relationships with vendors and their technical support personnel Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines Click here to view the full job description Minimum Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Education: Bachelor’s degree in Computer Science, Computer Network, Information Technology, or closely related field. Experience: Two (2) years’ experience managing, administrating, and/or upgrading enterprise Information Technology systems License/Certificate: A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment. SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a comprehensive background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Click here to view the full job description APPLICATION AND SELECTION PROCESS An on-line application must be completed in its entirety. Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) - tentatively scheduled for - August 15, 2024 . Selection Interview Background Appointment Supplemental Information Click here to view the full job description The City of Huntington Beach offers a comprehensive benefit package to Huntington Beach Municipal Teamsters (formerly MEA) members, including: The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. TWELVE PAID HOLIDAYS provided per year. GENERAL LEAVE with pay of 176 hours is granted to regular full-time employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service. EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities. GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances. FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses. RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members. The benefit formula, final compensation period, and member contribution rate is as represented below: Classic Miscellaneous Members: Benefit Formula Miscellaneous 2.5% at age 55 Final Compensation Period 1-year Final Compensation Member Contribution Rate 9.0% of Reportable Compensation New Miscellaneous Members under PEPRA: Benefit Formula Miscellaneous 2% at age 62 Final Compensation Period 3-year Final Compensation Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23) DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available. CREDIT UNION membership is available to all City employees and provides access to low interest loans. FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval. An Agency Shop Agreement exists between the City of Huntington Beach and the Huntington Beach Municipal Teamsters (HBMT). As a result, employees in classifications represented by the HBMT are required, no later than 30 days after commencing employment, to either opt out or become a dues paying HBMT member. All dues are collected via payroll deduction and distributed directly to HBMT for processing. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Huntington Beach Municipal Teamsters" or "Municipal Employees' Association". Closing Date/Time: Continuous
Jul 19, 2024
Full Time
Description The first review of applications is scheduled to occur for applications received before 5:00 PM on August 1, 2024 . This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Information Services The Information Services (IS) Department provides essential internal services to all City departments by integrating people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the city to function securely and reliably. We recognize the importance of partnering with city departments to develop technology solutions that are innovative, secure, reliable, cost-effective and scalable. We believe in the concept of future-proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into four divisions: Administration, Infrastructure Systems, Technology Engagement & Support, and Business Applications. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. This balanced approach ensures a comprehensive and integrated delivery of services to meet the diverse needs of the city. At this time , we have TWO (2) outstanding career opportunities available for the right individuals to join our Business Application Division as Business Analysts. The Business Application Division is responsible for managing all facets of the city’s 200+ enterprise applications, including database administration process automation, programming, web services, application delivery platforms, GIS mapping services, and electronic messaging applications. The Position The Information Technology Analyst assigned to the Business Systems division, will be responsible for conducting advanced and specialized systems analysis and programming work. This role involves tackling complex assignments and projects, where the Business Analyst may also exercise lead authority, guiding and coordinating efforts to ensure successful outcomes. Their responsibilities include conducting thorough data analysis, implementing process improvements, and overseeing the integration of new technologies to enhance operational efficiency and meet organizational goals. The Business Analyst's ability to navigate intricate technical landscapes and communicate effectively across teams ensures that projects are executed with precision and alignment with business objectives . The Ideal Candidate We are seeking a highly motivated and detail-oriented Business Analyst to join our dynamic team. The ideal candidate will have a strong background in SQL database management, applications support, and customer interfacing. Programming experience is a plus. The successful candidate will play a crucial role in analyzing business needs, supporting applications, and ensuring seamless communication. Examples of Essential Duties Incumbents may be assigned to perform work in support of Business Systems or Infrastructure. Develops web applications, business applications, server components and data interfaces Writes computer programs and/or scripting based on established specifications using various computer languages and/or database platforms Creates design documents; writes codes; develops technical documentation Designs, develops, tests, documents and maintains various databases and websites Performs system administration tests such as database security management and disaster recovery Assists with the development and integration of new tools for compliance with department requirements Provides professional systems support to users of particular applications and/or information services staff Cross trains with other Information Technology Analysts to provide back-up coverage during absences Attends and participates in professional group meetings; stays abreast of latest trends and innovations in technology field Maintains effective relationships with vendors and their technical support personnel Reports to work as schedule and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and meet deadlines Click here to view the full job description Minimum Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Education: Bachelor’s degree in Computer Science, Computer Network, Information Technology, or closely related field. Experience: Two (2) years’ experience managing, administrating, and/or upgrading enterprise Information Technology systems License/Certificate: A valid class C California driver license with an acceptable driving record required at time of appointment and throughout employment. SPECIAL CONDITIONS Must be able to respond to emergency services call out Must pass a comprehensive background investigation Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Click here to view the full job description APPLICATION AND SELECTION PROCESS An on-line application must be completed in its entirety. Applicants who best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%) - tentatively scheduled for - August 15, 2024 . Selection Interview Background Appointment Supplemental Information Click here to view the full job description The City of Huntington Beach offers a comprehensive benefit package to Huntington Beach Municipal Teamsters (formerly MEA) members, including: The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. PROMOTIONS within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations. TWELVE PAID HOLIDAYS provided per year. GENERAL LEAVE with pay of 176 hours is granted to regular full-time employees. After four years' service additional general leave hours are earned, up to 256 hours after fifteen years' service. EDUCATIONAL INCENTIVE PLANS are available for eligible employees to develop their knowledge and abilities. GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances. FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses. RETIREMENT BENEFITS are provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. Effective January 1, 2013, the Public Employees' Pension Reform Act will apply to new members of CalPERS. A new member is defined as a new hire who is brought into CalPERS membership for the first time on or after 1/1/13 and has no prior membership in a California public retirement system; is not eligible for reciprocity with another California public retirement system; or is rehired by a different CalPERS employer after a break in service of greater than six (6) months. All employees hired on or after January 1, 2013 will be subject to CalPERS membership review for applicability of PEPRA. Employees enrolled in CalPERS prior to January 1, 2013 are considered classic members. The benefit formula, final compensation period, and member contribution rate is as represented below: Classic Miscellaneous Members: Benefit Formula Miscellaneous 2.5% at age 55 Final Compensation Period 1-year Final Compensation Member Contribution Rate 9.0% of Reportable Compensation New Miscellaneous Members under PEPRA: Benefit Formula Miscellaneous 2% at age 62 Final Compensation Period 3-year Final Compensation Member Contribution Rate 8.25% of Reportable Compensation (eff. 7/1/23) DEFERRED COMPENSATION: Two voluntary deferred compensation 457 plans are available. CREDIT UNION membership is available to all City employees and provides access to low interest loans. FLEXIBLE WORK SCHEDULES: Employees will have the option of working a 5/40 or 9/80 work schedule with Supervisor and Department Head approval. Employees assigned to the Police Department shall retain the option of working the 4/10 work schedule with Supervisor and Department Head approval. In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Head may assign an employee a different work schedule that is in compliance with the requirements of FLSA with City Manager approval. An Agency Shop Agreement exists between the City of Huntington Beach and the Huntington Beach Municipal Teamsters (HBMT). As a result, employees in classifications represented by the HBMT are required, no later than 30 days after commencing employment, to either opt out or become a dues paying HBMT member. All dues are collected via payroll deduction and distributed directly to HBMT for processing. NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice. For a more detailed overview of the benefits, review the Memorandum of Understanding and Side Letters at: MEMORANDA OF UNDERSTANDINGS Click on the links under "Huntington Beach Municipal Teamsters" or "Municipal Employees' Association". Closing Date/Time: Continuous
City of Kansas City, MO
Kansas City, Missouri, United States
Full-time position available with the General Services Department, Information Technology Division located at 2400 Troost Ave Salary Range: $6,489-$9,734/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Hybrid telework schedule available after 6-month probationary period completed Application Deadline Date: July 31, 2024 Responsibilities Leads and manages this critical IT support. Provides IT service support for enterprise-wide IT operations. Provides enthusiastic leadership and supervision for team members that inspires positive attitudes, embraces change, and results in continuous improvements. Works in support of the IT Division mission and is a role model for customer service. Provides results oriented continuous improvements using customer service standards and staff development. Manages the service desk and the tools associated with supporting this key customer service area. Supervises assigned technical staff, evaluates their work performance, and coordinates training. Establishes and measures performance, goals, objectives, and priorities. Provides a visionary in developing new processes, policies, and services geared towards service improvement. Leads process and quality improvement initiatives using team building as the foundation for success. Provides customer advocate for internal and external departments while maintaining strong relationships. Participates in IT Division and external departmental technology planning to meet ongoing business needs. Maintains and expands department technology initiatives. Works closely with the Lead Developer and IT Senior Technician on the Digital Services team as well as stakeholders from across the Health Department. Works in close collaboration with the City's central IT Division for continuity of support and ensure the department's hardware, software and technology policies align with HIPAA compliancy. Qualifications REQUIRES an accredited Bachelor's degree and 5 years of technology experience; OR an equivalent combination of qualifying education and technology experience. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Jul 12, 2024
Full Time
Full-time position available with the General Services Department, Information Technology Division located at 2400 Troost Ave Salary Range: $6,489-$9,734/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Hybrid telework schedule available after 6-month probationary period completed Application Deadline Date: July 31, 2024 Responsibilities Leads and manages this critical IT support. Provides IT service support for enterprise-wide IT operations. Provides enthusiastic leadership and supervision for team members that inspires positive attitudes, embraces change, and results in continuous improvements. Works in support of the IT Division mission and is a role model for customer service. Provides results oriented continuous improvements using customer service standards and staff development. Manages the service desk and the tools associated with supporting this key customer service area. Supervises assigned technical staff, evaluates their work performance, and coordinates training. Establishes and measures performance, goals, objectives, and priorities. Provides a visionary in developing new processes, policies, and services geared towards service improvement. Leads process and quality improvement initiatives using team building as the foundation for success. Provides customer advocate for internal and external departments while maintaining strong relationships. Participates in IT Division and external departmental technology planning to meet ongoing business needs. Maintains and expands department technology initiatives. Works closely with the Lead Developer and IT Senior Technician on the Digital Services team as well as stakeholders from across the Health Department. Works in close collaboration with the City's central IT Division for continuity of support and ensure the department's hardware, software and technology policies align with HIPAA compliancy. Qualifications REQUIRES an accredited Bachelor's degree and 5 years of technology experience; OR an equivalent combination of qualifying education and technology experience. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
CITY OF OAKLAND, CA
Oakland, California, United States
The Position The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Information Technology Department? The City of Oakland Information Technology Department (ITD) is an exciting, fast paced environment! Working with technology and innovation, ITD leads digital transformation throughout the City! ITD offers an inclusive, dedicated, rewarding environment where you can make a difference! The City of Oakland Information Technology Department (ITD) is hiring an Information Systems Manager II (Information Security Officer) position. This senior management position will oversee the Cybersecurity Division within ITD, including detect & respond; policy & governance; risk management and enterprise architecture; network security; and more. This is a tremendous opportunity to join the senior leadership team within ITD to help transform IT services and operations within the City of Oakland, including leading citywide, large-scale projects and programs, and a highly motivated team. We are looking for someone who is: A seasoned Information Security Leader who can manage a division within ITD. An innovative and creative problem solver who can find technological and managerial solutions to security problems. A project manager who can deliver major, citywide projects aligned to the ITD Strategic Plan. Customer service focused and can lead teams that deliver exceptional customer service within ITD. Empathic with high levels of emotional intelligence and can lead a diverse, high performing division within ITD with integrity. What you will typically be responsible for: Overseeing large, multi-departmental, and citywide IT projects and programs Managing a division of technical and administrative staff Resolving business needs with relevant IT security solutions and services Providing IT support for complex network, software, and security management Working with cross-functional groups to identify innovative ways to improve efficiency, effectiveness, and capabilities Working on inter-departmental; and inter-governmental groups for policy and program development and alignment Read the complete job description by clicking this link . A few reasons you might love this job: You will lead complex, impactful projects You will have dedicated, supportive colleagues and management You will contribute to large, digital transformation initiatives You will be in a Senior Leadership role, managing a division within the IT Department You will work in a fulfilling and rewarding environment A few challenges you might face in this job: You may encounter resistance to change This is a fast-paced environment with multiple service areas and competing priorities You will be responsible for building a new team/division You will have responsibility for IT services in 24/7 operations (e.g., incident response) Competencies Required: Critical Thinking : Analytically and logically evaluating information, propositions, and claims Decision Making : Choosing optimal courses of action in a timely manner Delivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Innovative Problem Solving : Identifying and analyzing problems in order to propose new ways to do business Customer Focus : Attending to the needs and expectations of customers Involving Others (Engaging Teams) : Engaging others for input, contribution, and shared responsibility for outcome Leadership : Guiding and encouraging others to accomplish a common goal Teamwork : Collaborating with others to achieve shared goals Leveraging Technology : Applying technology for improvements in organizational efficiency and effectiveness Managing Organizational Complexity : Maneuvering through complex political situations and functions within the organization Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Adaptability : Responding positively to change and modifying behavior as the situation requires Establishing Credibility : Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application Education: Bachelor’s degree from an accredited college or university in computer sciences, information systems management, business administration, telecommunications management, electrical engineering or a related field. Possession of a Master’s degree is highly desirable. Experience: Five (5) years of progressively responsible management experience in information systems, telecommunications or network management work, including two years as a supervisor or manager. Public sector experience is highly desirable. Desirable Qualifications: Experience leading large projects Experience with a large, complex IT environment Industry certification NIST Framework experience Supplemental Information This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Information Technology Department for further consideration. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. What’s in it for you? Work/Life Balance: 37.5 hour work weeks and a flexible/hybrid remote schedule 15 paid holidays Vacation - 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement - CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health - The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans Dental - The City of Oakland pays for Delta Dental full premium for employees and eligible dependents Vision - The City of Oakland pays for VSP full premium for employees and eligible dependents Sick leave - Employees accrue 12 days per year Deferred Compensation - 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & Telecommuting. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.) . Our online application system is provided by GovernmentJobs . If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday . You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Tony Batalla, Director of Information Technology at tbatalla@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 7/28/2024 11:59 PM Pacific
Jun 28, 2024
Full Time
The Position The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Why join the City of Oakland's Information Technology Department? The City of Oakland Information Technology Department (ITD) is an exciting, fast paced environment! Working with technology and innovation, ITD leads digital transformation throughout the City! ITD offers an inclusive, dedicated, rewarding environment where you can make a difference! The City of Oakland Information Technology Department (ITD) is hiring an Information Systems Manager II (Information Security Officer) position. This senior management position will oversee the Cybersecurity Division within ITD, including detect & respond; policy & governance; risk management and enterprise architecture; network security; and more. This is a tremendous opportunity to join the senior leadership team within ITD to help transform IT services and operations within the City of Oakland, including leading citywide, large-scale projects and programs, and a highly motivated team. We are looking for someone who is: A seasoned Information Security Leader who can manage a division within ITD. An innovative and creative problem solver who can find technological and managerial solutions to security problems. A project manager who can deliver major, citywide projects aligned to the ITD Strategic Plan. Customer service focused and can lead teams that deliver exceptional customer service within ITD. Empathic with high levels of emotional intelligence and can lead a diverse, high performing division within ITD with integrity. What you will typically be responsible for: Overseeing large, multi-departmental, and citywide IT projects and programs Managing a division of technical and administrative staff Resolving business needs with relevant IT security solutions and services Providing IT support for complex network, software, and security management Working with cross-functional groups to identify innovative ways to improve efficiency, effectiveness, and capabilities Working on inter-departmental; and inter-governmental groups for policy and program development and alignment Read the complete job description by clicking this link . A few reasons you might love this job: You will lead complex, impactful projects You will have dedicated, supportive colleagues and management You will contribute to large, digital transformation initiatives You will be in a Senior Leadership role, managing a division within the IT Department You will work in a fulfilling and rewarding environment A few challenges you might face in this job: You may encounter resistance to change This is a fast-paced environment with multiple service areas and competing priorities You will be responsible for building a new team/division You will have responsibility for IT services in 24/7 operations (e.g., incident response) Competencies Required: Critical Thinking : Analytically and logically evaluating information, propositions, and claims Decision Making : Choosing optimal courses of action in a timely manner Delivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Innovative Problem Solving : Identifying and analyzing problems in order to propose new ways to do business Customer Focus : Attending to the needs and expectations of customers Involving Others (Engaging Teams) : Engaging others for input, contribution, and shared responsibility for outcome Leadership : Guiding and encouraging others to accomplish a common goal Teamwork : Collaborating with others to achieve shared goals Leveraging Technology : Applying technology for improvements in organizational efficiency and effectiveness Managing Organizational Complexity : Maneuvering through complex political situations and functions within the organization Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results Handling Stress : Maintaining emotional stability and self-control under pressure, challenge, or adversity Adaptability : Responding positively to change and modifying behavior as the situation requires Establishing Credibility : Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application Education: Bachelor’s degree from an accredited college or university in computer sciences, information systems management, business administration, telecommunications management, electrical engineering or a related field. Possession of a Master’s degree is highly desirable. Experience: Five (5) years of progressively responsible management experience in information systems, telecommunications or network management work, including two years as a supervisor or manager. Public sector experience is highly desirable. Desirable Qualifications: Experience leading large projects Experience with a large, complex IT environment Industry certification NIST Framework experience Supplemental Information This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Information Technology Department for further consideration. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. What’s in it for you? Work/Life Balance: 37.5 hour work weeks and a flexible/hybrid remote schedule 15 paid holidays Vacation - 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement - CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health - The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans Dental - The City of Oakland pays for Delta Dental full premium for employees and eligible dependents Vision - The City of Oakland pays for VSP full premium for employees and eligible dependents Sick leave - Employees accrue 12 days per year Deferred Compensation - 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & Telecommuting. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.) . Our online application system is provided by GovernmentJobs . If you have problems while applying online, please contact GovernmentJobs Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday . You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Tony Batalla, Director of Information Technology at tbatalla@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 7/28/2024 11:59 PM Pacific
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience. The salary range for this classification is $ 4,912 to $12,124 per month. Classification Information Technology Consultant - Career Position Information The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required. IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. Responsibilities Under the general direction of the Director, IT Support Center Services , the IT Support - Multi-Media Specialist will: -Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices. -Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning. -Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications. -Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations. -Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies. -Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required. -Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service. -Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications. -Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning. -Develop and document processes and procedures to support end users and the department staffing. -Develop and deliver both end-user and technical staff training and documentation. Train ITSC student assistants to support the ITSC and MMS teams. -Define, implement, and ensure proper equipment storage and security. -Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed. -Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present. -In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices. -The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. -Other duties as assigned. Qualifications This position requires: -A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience. -2+ years of related experience, including multimedia IT support, is required. -2+ years of Digital Media / Multimedia production experience required. -2+ years of experience in AV integration systems installation and programming. -2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred. -2+ years of significant experience using software deployment platforms, asset, and license management preferred. -ITIL Foundation Certification preferred. -Crestron Masters Technology Architect certification or equivalent knowledge. -Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge. Technical Skills -Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required. -Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair. -Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required. -Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events. -Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required. -Experience and proficiency in ServiceNow or similar ticketing systems are preferred. -Proficiency in Microsoft Windows and Apple's current OS operating systems preferred. -Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred. -Proficiency in manipulating Microsoft registry components preferred. -Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred. -Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred. -Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software. Communication & People Skills -Solid written communication skills are necessary to provide accurate technical documentation. -Understand customer service and team skills to support an environment that motivates others and helps build morale. -Ability to think technically and effectively communicate with various users in layman’s terms during client support and training. -Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships. -Uses effective communication and listening skills to work with others and problem-solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. Analytical Skills -Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure. -Develop practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical problems. -Ability to independently apply technical judgment to standard applications and systems. Project Management Skills -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Attention to detail and solid organizational skills are necessary. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Exceptional organizational skills -Ability to interact and coordinate with vendors. Application Period Priority consideration will be given to candidates who apply by July 11, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 28, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of IT Support - Multi-Media Specialist . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $6,250 per month, commensurate with qualifications and experience. The salary range for this classification is $ 4,912 to $12,124 per month. Classification Information Technology Consultant - Career Position Information The California State University, Office of the Chancellor, is seeking an IT Support - Multi-Media Specialist to provide audio-visual, computing, and multimedia technology support, operation, maintenance, training, and development for the Chancellor’s Office clients. The Multimedia Specialist provides subject matter expertise and technology support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events. This position performs programming and application integration work. This position provides after-hours coverage and on-call support as required. IT Support Center help desk ticketing, monitoring, technical support, training, and coverage are also required in this position. Responsibilities Under the general direction of the Director, IT Support Center Services , the IT Support - Multi-Media Specialist will: -Provide Chancellor’s Office end-user technical support, including setup, configuration, operation, and troubleshooting, for audio-visual multimedia technologies and user computing devices, including Chancellor’s Office multimedia equipment, laptops, and mobile devices. -Provide support for integrated AV technology support, including complex design, planning, build, development, systems coding and programming, testing, vendor relations, operations, maintenance, reporting, logistics, implementation, and commissioning. -Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications. -Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting. Field repair of hardware, software, wiring, data, and connection terminations. -Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor’s Office and various other locations, for a variety of audiovisual and other multimedia technologies. -Perform multifaceted technical event planning, logistics, and transport; equipment setup and breakdown; testing; video and audio production work; web and live streaming setup and operations and troubleshooting; lighting, ticket handling, reporting, inventory control, and other expert support as required. -Coordinate with outside vendors for external services such as transcription, streaming, subscriptions, equipment rental, maintenance, and service. -Provide technical support, operations, training, and administration of multimedia web-integrated technologies for Chancellor’s Office clients, including web conferencing, webinars, video conferencing, web phones, reservations, remote room controls, and other internet-based communications. -Assist in scheduling, coordination, support, training, troubleshooting, documentation, administration, system maintenance and updates, account handling, ticket handling, usage reporting, and future technology planning. -Develop and document processes and procedures to support end users and the department staffing. -Develop and deliver both end-user and technical staff training and documentation. Train ITSC student assistants to support the ITSC and MMS teams. -Define, implement, and ensure proper equipment storage and security. -Maintain inventory and property management in accordance with CSU policy, working with ITS Administration and other Chancellor’s Office staff as needed. -Provide technical support to executives when needed, particularly when at offsite events where the primary technical support resources are not present. -In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends, and best practices. -The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. -Other duties as assigned. Qualifications This position requires: -A Bachelor's degree in a related field is preferred, or an equivalent combination of education and related experience. -2+ years of related experience, including multimedia IT support, is required. -2+ years of Digital Media / Multimedia production experience required. -2+ years of experience in AV integration systems installation and programming. -2+ years of experience using PC life cycle management tools for software deployment and system imaging preferred. -2+ years of significant experience using software deployment platforms, asset, and license management preferred. -ITIL Foundation Certification preferred. -Crestron Masters Technology Architect certification or equivalent knowledge. -Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge. Technical Skills -Experience and proficiency in the use, operation, service, programing, and troubleshooting of various computing and audio-visual equipment systems required. -Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair. -Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events required. -Experience and strong proficiency with cloud-based web conferencing technology are required for small and large interactive events. -Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting required. -Experience and proficiency in ServiceNow or similar ticketing systems are preferred. -Proficiency in Microsoft Windows and Apple's current OS operating systems preferred. -Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project) preferred. -Proficiency in manipulating Microsoft registry components preferred. -Expertise in computer and device networking and experience with routers, switches, iOS and Android devices preferred. -Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices preferred. -Audio / Video / Graphics editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software. Communication & People Skills -Solid written communication skills are necessary to provide accurate technical documentation. -Understand customer service and team skills to support an environment that motivates others and helps build morale. -Ability to think technically and effectively communicate with various users in layman’s terms during client support and training. -Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships. -Uses effective communication and listening skills to work with others and problem-solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. Analytical Skills -Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure. -Develop practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical problems. -Ability to independently apply technical judgment to standard applications and systems. Project Management Skills -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Attention to detail and solid organizational skills are necessary. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Exceptional organizational skills -Ability to interact and coordinate with vendors. Application Period Priority consideration will be given to candidates who apply by July 11, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Closing Date/Time:
The Position Under the direction of the Parking Customer Service Manager or his/her designee, the incumbent performs a variety of technical and clerical support functions to include data entry, computer operations, website maintenance and records management. Assignments may be given on a daily basis and work is reviewed through direct observation and feedback from departmental users. Examples of Duties: Performs data entry activities to update customer, vehicle, and permit information in the parking management system; merges duplicate customer accounts; marks outdated parking tickets "uncollectible" as appropriate. Prints reports, labels, and similar documents from the parking management system; distributes reports as required. Creates and updates reports using crystal report software. Runs citation or permit reports upon request from other City departments. Processes scheduled task files to import and export data from the Department of Motor Vehicles and collection agency. Closely monitors the parking management system for malfunctions; advises the supervisor and takes independent action to identify the cause and effect of repairs as appropriate. Advises the Information Technology Department and computer manufacturer(s) of any software and hardware (license plate recognition equipment, handhelds and printers) malfunction and verifies the corrective action is taken. Establishes and maintains detailed records of parking management system events, malfunctions and maintenance. Purges and archives computer data according to predefined guidelines. Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers. Performs related work as required for this position description only. The Requirements Required: High School Diploma or GED; and one (1) year of experience with database management, computer operations, records retention, data entry, website management, or hardware/software installation or an equivalent combination of training and experience. Preferred: Associate's Degree plus three (3) years of experience with database management, computer operations, records retention, data entry, website management, or hardware/software installation. Preference for experience with parking operations databases, excel and crystal reports. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS : Valid Driver's License: With proof of automobile insurance Background Check: Must have an acceptable background record Driving Abstract: Must have an acceptable driving record Knowledge, Skills and Abilities: Knowledge of operational procedures of computer terminals and computer operations in general. Knowledge of the proper operation and capabilities of personal computers. Ability to establish effective working relationships with users and outside vendors. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. PHYSICAL DEMANDS: The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct light work, crouch, feel, fingering object, grasp, handle, hear, kneel, lift, make rational decisions, pull, push, reach, use repetitive motion, speak, stand, stoop, talk, visualize and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs. The Examination Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be cancelled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number. Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination. Veteran's Preference: An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statues. Additional Information All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment. Employment of Relatives: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer. SUMMARY OF BENEFITS FOR PART-TIME EMPLOYEES Regularly scheduled non-seasonal part-time employees who average at least thirty (30) hours or more of work per week shall be eligible for the following benefits: All regular part time employees who average at least 30 hours per week shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows: up to seven (7) completed years 60 hours more than seven (7) but less than ten (10) completed years 84 hours more than ten (10) but less than fifteen (15) completed years108 hours more than fifteen (15) but less than twenty (20) completed years 120 hours twenty (20) completed years and above 150 hours After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager. Part-time employees who average 30 hours or more per week are paid six (6) hours per holiday: New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve Part-time employees who average 30 hours or more per week accrue six hours (6) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick. Part-time employees who average 30 hours or more per week will receive 12 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being. Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks. Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City: 5 years of service 5% 10 years of service 3% 12.5 years of service 2.75% 15 years of service 2% Part-time employees who average 30 hours or more per week will receive a (non-matching) City contribution to a Nationwide deferred comp 457 plan in the amount of $1,000.00 to be paid annually on the employee’s anniversary date of hire. (Employee must enroll in a 457 to receive). Part-time employees who average 30 hours or more per week and families shall be provided the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows: Enrollment Tier | Medical OAP | Medical OAPIN Employee Only | $110.08 | $64.08 Employee +1 | $274.76 | $82.35 Employee + 2 or More | $538.41 | $167.34 Part-time employees who average 30 hours or more per week shall have the option to purchase vision coverage through payroll deductions. Three plans are offered. Enrollment Tier | VSP Option 1 | VSP Option 2 | VSP Option 3 Employee Only | $2.36 | $3.87 | $4.44 Employee +1 | $4.73 | $7.73 | $8.87 Employee + 2 or More | $7.61 | $12.45 | $14.28 Employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account. Regularly scheduled non-seasonal part-time employees who average more than 15 hours per week but less than thirty (30) hours of work per week shall be eligible for the following benefits: All regular part time employees who average at least 15 hours per week but less than 30 shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows: up to seven (7) completed years 40 hours more than seven (7) but less than ten (10) completed years 56 hours more than ten (10) but less than fifteen (15) completed years72 hours more than fifteen (15) but less than twenty (20) completed years80 hours twenty (20) completed years and above 100 hours After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager. Part-time employee who average more than 15 hours per week but less than 30 hours per week are paid 4 hours per holiday: New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve Part-time employees who average 15 hours per week but less than 30 shall accrue four hours (4) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick. Part-time employees who average 15 hours per week but less than 30 will receive 8 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being. Part-time employees who average 15 hours per week but less than 30 will be provided a supplement insurance product in the amount not to exceed $500.00. Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks. Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City: 5 years of service 5% 10 years of service 3% 12.5 years of service 2.75% 15 years of service 2% All part-time employees may enter a Deferred Compensation Program through payroll deduction. All part-time employees have the option of joining the Sun Credit Union. All part-time employees have the option of participating in payroll Direct Deposit. All part-time employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support. All part-time employees may have access the City’s fitness facility free of charge. IMPORTANT NOTICE -This document ‘BENEFITS SUMMARY’ is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Continued eligibility for part-time benefits is reviewed periodically in accordance with applicable City Administrative policies and bargaining unit contracts. Closing Date/Time: 8/8/2024 11:00 PM Eastern
Jul 26, 2024
Part Time
The Position Under the direction of the Parking Customer Service Manager or his/her designee, the incumbent performs a variety of technical and clerical support functions to include data entry, computer operations, website maintenance and records management. Assignments may be given on a daily basis and work is reviewed through direct observation and feedback from departmental users. Examples of Duties: Performs data entry activities to update customer, vehicle, and permit information in the parking management system; merges duplicate customer accounts; marks outdated parking tickets "uncollectible" as appropriate. Prints reports, labels, and similar documents from the parking management system; distributes reports as required. Creates and updates reports using crystal report software. Runs citation or permit reports upon request from other City departments. Processes scheduled task files to import and export data from the Department of Motor Vehicles and collection agency. Closely monitors the parking management system for malfunctions; advises the supervisor and takes independent action to identify the cause and effect of repairs as appropriate. Advises the Information Technology Department and computer manufacturer(s) of any software and hardware (license plate recognition equipment, handhelds and printers) malfunction and verifies the corrective action is taken. Establishes and maintains detailed records of parking management system events, malfunctions and maintenance. Purges and archives computer data according to predefined guidelines. Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation. Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers. Performs related work as required for this position description only. The Requirements Required: High School Diploma or GED; and one (1) year of experience with database management, computer operations, records retention, data entry, website management, or hardware/software installation or an equivalent combination of training and experience. Preferred: Associate's Degree plus three (3) years of experience with database management, computer operations, records retention, data entry, website management, or hardware/software installation. Preference for experience with parking operations databases, excel and crystal reports. Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS : Valid Driver's License: With proof of automobile insurance Background Check: Must have an acceptable background record Driving Abstract: Must have an acceptable driving record Knowledge, Skills and Abilities: Knowledge of operational procedures of computer terminals and computer operations in general. Knowledge of the proper operation and capabilities of personal computers. Ability to establish effective working relationships with users and outside vendors. Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public. PHYSICAL DEMANDS: The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct light work, crouch, feel, fingering object, grasp, handle, hear, kneel, lift, make rational decisions, pull, push, reach, use repetitive motion, speak, stand, stoop, talk, visualize and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs. The Examination Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be cancelled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number. Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination. Veteran's Preference: An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statues. Additional Information All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment. Employment of Relatives: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list; The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board; The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee. As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer. SUMMARY OF BENEFITS FOR PART-TIME EMPLOYEES Regularly scheduled non-seasonal part-time employees who average at least thirty (30) hours or more of work per week shall be eligible for the following benefits: All regular part time employees who average at least 30 hours per week shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows: up to seven (7) completed years 60 hours more than seven (7) but less than ten (10) completed years 84 hours more than ten (10) but less than fifteen (15) completed years108 hours more than fifteen (15) but less than twenty (20) completed years 120 hours twenty (20) completed years and above 150 hours After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager. Part-time employees who average 30 hours or more per week are paid six (6) hours per holiday: New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve Part-time employees who average 30 hours or more per week accrue six hours (6) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick. Part-time employees who average 30 hours or more per week will receive 12 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being. Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks. Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City: 5 years of service 5% 10 years of service 3% 12.5 years of service 2.75% 15 years of service 2% Part-time employees who average 30 hours or more per week will receive a (non-matching) City contribution to a Nationwide deferred comp 457 plan in the amount of $1,000.00 to be paid annually on the employee’s anniversary date of hire. (Employee must enroll in a 457 to receive). Part-time employees who average 30 hours or more per week and families shall be provided the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows: Enrollment Tier | Medical OAP | Medical OAPIN Employee Only | $110.08 | $64.08 Employee +1 | $274.76 | $82.35 Employee + 2 or More | $538.41 | $167.34 Part-time employees who average 30 hours or more per week shall have the option to purchase vision coverage through payroll deductions. Three plans are offered. Enrollment Tier | VSP Option 1 | VSP Option 2 | VSP Option 3 Employee Only | $2.36 | $3.87 | $4.44 Employee +1 | $4.73 | $7.73 | $8.87 Employee + 2 or More | $7.61 | $12.45 | $14.28 Employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account. Regularly scheduled non-seasonal part-time employees who average more than 15 hours per week but less than thirty (30) hours of work per week shall be eligible for the following benefits: All regular part time employees who average at least 15 hours per week but less than 30 shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows: up to seven (7) completed years 40 hours more than seven (7) but less than ten (10) completed years 56 hours more than ten (10) but less than fifteen (15) completed years72 hours more than fifteen (15) but less than twenty (20) completed years80 hours twenty (20) completed years and above 100 hours After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager. Part-time employee who average more than 15 hours per week but less than 30 hours per week are paid 4 hours per holiday: New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve Part-time employees who average 15 hours per week but less than 30 shall accrue four hours (4) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick. Part-time employees who average 15 hours per week but less than 30 will receive 8 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being. Part-time employees who average 15 hours per week but less than 30 will be provided a supplement insurance product in the amount not to exceed $500.00. Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks. Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City: 5 years of service 5% 10 years of service 3% 12.5 years of service 2.75% 15 years of service 2% All part-time employees may enter a Deferred Compensation Program through payroll deduction. All part-time employees have the option of joining the Sun Credit Union. All part-time employees have the option of participating in payroll Direct Deposit. All part-time employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support. All part-time employees may have access the City’s fitness facility free of charge. IMPORTANT NOTICE -This document ‘BENEFITS SUMMARY’ is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Continued eligibility for part-time benefits is reviewed periodically in accordance with applicable City Administrative policies and bargaining unit contracts. Closing Date/Time: 8/8/2024 11:00 PM Eastern
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into seven divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services. The Position: This is a paraprofessional supervisory position in the classified service. The Library Circulation Supervisor is the highest level in the paraprofessional class in the Library Department, providing supervision and management for the largest number of work unit staff in the department, as well as day to day library operation. The Circulation Unit is the first line of staff that meets the public, and customer service and satisfaction are essential. The Circulation Unit is responsible for customer accounts, cash handling, effective material circulation, distribution and shelving, resource sharing, and daily delivery to all library and city locations as needed. The incumbent manages the schedule of the team, maintains standards of strong customer service for the library system through well-developed circulation processes and procedures that emphasize access and equity, and is responsible for the overall supervision of the Circulation Unit, as well as the safe operation and maintenance of circulation technology, including automated materials handling sorters and self-check machines. This position involves coordinating staffing and service procedures with the branch libraries, library bookmobile, as well as working closely with Technology for equipment support as well as with multiple vendors. The Circulation Supervisor is a member of the Library Management Team, and often acts as supervisor-in-charge. Strong communication, management and leadership experience and executive practice in fostering positive working environment, ability to work independently and within a team, supportive personnel practices, troubleshooting, patience, and flexibility will be key characteristics of this individual. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: first review of applications will be on August 8, 2024, for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $97,590.36 - $124,456.20. This position will be filled at or near the minimum of the salary range. Minimum Qualifications MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE Minimum Education Requirements: Completion of 60 semester or 90 quarter units of academic level coursework at an accredited college or university Minimum Experience Requirements: Three (3) years of recent full-time paraprofessional library experience, two (2) years of which have been at the level of Senior Library Assistant for the Santa Clara City Library or equivalent; or Three (3) years of recent full-time paraprofessional library experience involving public contact and computerized circulation systems, including two (2) years of recent supervisory experience Acceptable Substitution: Completion of a two year Library Technology Associate of Arts degree may be substituted for one year of paraprofessional library experience. License/Certifications: Possession of an appropriate, valid California Class C driver's license is required at time of appointment and for the duration of employment. Other Requirements: Must be able to perform all the essential functions of the job assignment May be required to work evenings and weekends Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to 90% of the Kaiser Family premium per month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Closing Date/Time: Continuous
Jul 12, 2024
Full Time
Description The Department: The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into seven divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services. The Position: This is a paraprofessional supervisory position in the classified service. The Library Circulation Supervisor is the highest level in the paraprofessional class in the Library Department, providing supervision and management for the largest number of work unit staff in the department, as well as day to day library operation. The Circulation Unit is the first line of staff that meets the public, and customer service and satisfaction are essential. The Circulation Unit is responsible for customer accounts, cash handling, effective material circulation, distribution and shelving, resource sharing, and daily delivery to all library and city locations as needed. The incumbent manages the schedule of the team, maintains standards of strong customer service for the library system through well-developed circulation processes and procedures that emphasize access and equity, and is responsible for the overall supervision of the Circulation Unit, as well as the safe operation and maintenance of circulation technology, including automated materials handling sorters and self-check machines. This position involves coordinating staffing and service procedures with the branch libraries, library bookmobile, as well as working closely with Technology for equipment support as well as with multiple vendors. The Circulation Supervisor is a member of the Library Management Team, and often acts as supervisor-in-charge. Strong communication, management and leadership experience and executive practice in fostering positive working environment, ability to work independently and within a team, supportive personnel practices, troubleshooting, patience, and flexibility will be key characteristics of this individual. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is open until filled: first review of applications will be on August 8, 2024, for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $97,590.36 - $124,456.20. This position will be filled at or near the minimum of the salary range. Minimum Qualifications MINIMUM QUALIFICATIONS: EDUCATION AND EXPERIENCE Minimum Education Requirements: Completion of 60 semester or 90 quarter units of academic level coursework at an accredited college or university Minimum Experience Requirements: Three (3) years of recent full-time paraprofessional library experience, two (2) years of which have been at the level of Senior Library Assistant for the Santa Clara City Library or equivalent; or Three (3) years of recent full-time paraprofessional library experience involving public contact and computerized circulation systems, including two (2) years of recent supervisory experience Acceptable Substitution: Completion of a two year Library Technology Associate of Arts degree may be substituted for one year of paraprofessional library experience. License/Certifications: Possession of an appropriate, valid California Class C driver's license is required at time of appointment and for the duration of employment. Other Requirements: Must be able to perform all the essential functions of the job assignment May be required to work evenings and weekends Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to 90% of the Kaiser Family premium per month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Closing Date/Time: Continuous
Come join our team! The City of Sedona is seeking applicants for the position of Police Communications Supervisor . WHY JOIN THE CITY OF SEDONA? The City of Sedona is a great place to work! As evidenced by our 2023 Employee Satisfaction Survey: Employees have good working relationships with coworkers - 97% agree Employees feel the City is a good place to work - 92% agree Under general direction of the Police Lieutenant/Manager, this position manages and supervises the public safety communications center operations; plans, assigns and manages the work of members in the communications center; provides complex and diversified administrative assistance for the Police Lieutenant/Manager; ensures compliance with rules, regulations, laws and policies; ensures 24-hour uninterrupted communication service; and serves as a liaison to department. Essential Functions: 1. Manages and supervises communications center; makes hiring, disciplinary and termination recommendations; completes employee performance evaluations and trainees’ daily observation reports; determines training needs; provides counseling, coaching, remedial training, and discipline. 2. Assists in developing and administering the communication center and records budget; manages equipment/technology issues; maintains uninterrupted service of 9-1-1 phone equipment, radio equipment, computer-based systems and recording equipment; evaluates and manages requests for records and audio recordings; manages and coordinates with vendors for related equipment repairs or orders. 3. Develops staffing recommendations; assists in developing and maintaining short- and long-term strategic staff planning; and complements staffing in the event of staffing shortage. 4. Assigned as the ACJIS/NCIC System Security Officer (SSO); responsible for ensuring compliance with all applicable laws, rules, regulations; responsible for personnel training, terminal operator certification (TOC) compliance, records validations, hit confirmations, operation audits, problems concerning ACJIS network usage, updating/dissemination and security of manuals and other ACJIS/NCIC publications and site security; and acts as the liaison between this agency and DPS. 5. Investigates incidents of misuse; assures compliance from all employees; maintains security of user contacts and data; prepares for and attends ACJIS audits; acts as liaison between agency, state, and federal governing entities; maintains information resources; and develops and maintains departmental policies and procedures. 6. Ensures efficient and productive operations of the communication center and police records function; implements and manages customer service improvement plans; and develops and implements clear goals and objectives. 7. Provides excellent customer service to all community members, coworkers, and other public safety organizations. 8. Meets regularly with subordinates to identify strengths and weaknesses in performance and provides counseling toward career goals. 9. Investigates acts of employee misconduct or poor performance. Prepares documentation and recommendations for informal and formal discipline when warranted. 10. Prepares shift schedules, approves overtime, and coordinates shift assignments/attendance to meet staffing needs. 11. Reviews shift activities with the Police Lieutenant/Manager and/or Communications Specialists to ensure accurate exchange of information and consistency in responses. 12. Maintains Communications Specialist Training Program, including phase information, training modules, checklists, daily observation reports, trainer guidelines, classroom curriculum, and all associated training material for communications specialists. 13. Understands, utilizes, and directs the operation of sophisticated interactive technical communications technology, software and equipment that support a 24/7 communications operation including law enforcement radios, 9-1-1 telephone system, Computer Assisted Dispatching/Records Management System (CAD/RMS) and other software applications, ACIC/ NCIC file functions, printers and voice data recording devices. 14. Investigates complaints from citizens, partnering agencies, users and/or internal employees. 15. Prepares professional written report of findings and recommendations in a timely manner. 16. Identifies and works in conjunction with supervisor when ordering materials and supplies. 17. Represents the division and department to outside agencies and organizations; participates in outside community and professional groups and committees; provides technical assistance as necessary. 18. Encourages and facilitates a positive environment for building team efforts and problem-solving work-related issues. 19. Maintains or performs website content function within assigned role. 20. Performs other duties and responsibilities as required. QUALIFICATIONS Knowledge of: • Clear understanding of the department’s mission and values as they relate to customer service and professional communication. • Principles and practices of emergency communication management. • Mechanics of radio communications, terminology, and codes. • Standard operating procedures, equipment, and related CAD/RMS software. • Policy and procedure development and practices.• Federal, state, and local laws, rules, regulations, codes, and/or statutes. • Principles of management, budget, and public relations. • Mapping and street names throughout the Sedona area. • Operation of radio communications equipment, computers, and related software applications. • Advanced operational knowledge of the 9-1-1 telephone system, law enforcement two-way radio channels, CAD/RMS and related software systems, ACIC/NCIC file functions, and other communications equipment utilized in the communications center. • Troubleshooting techniques used in resolving operations problems with operation system, computer software and related systems and equipment. • Principles of supervision, leadership, motivation, teambuilding, training, and personnel management. • Modern office procedures, methods, and computer equipment. Ability to: • Establish and maintain successful working relationships with internal employees, other public safety personnel, and other agencies. • Plan, organize, and coordinate the delivery of training programs. • Analyze data and draw valid conclusions. • Work independently on multiple projects, exercise discretion, and utilize good judgment. • Analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend solutions in support of established goals and objectives. • Prepare and present oral and written presentations/training. • Demonstrate effective management and crisis management techniques while providing clear direction to staff during high stress emergency requests. • Interpret and apply federal, state, and local policies, procedures, laws, codes and regulations. • Organize and direct emergency communications center, records section, and related programs. • Professionally and responsibly handle confidential and sensitive material. • Train, supervise, and evaluate the work of assigned employees. • Communicate clearly and concisely, both orally and in writing. • Prepare clear and concise analytical and statistical reports. • Research, analyze, and evaluate new service delivery methods and techniques. • Keep current on new regulations affecting police radio operations, police record keeping activities, and the handling of property/evidence. • Develop, implement, and administer goals, objectives, and procedures. • Maintain physical and mental condition appropriate to the performance of assigned duties and responsibilities. • Maintain regular attendance and punctuality. EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Typical ways to obtain the knowledge and abilities would be: Experience: Four years of increasingly responsible experience involving police dispatch, records management, and related services including two years of supervisory responsibility. Training: High school diploma/GED or equivalent with two years of course work or vocational training in criminal justice, office management, communications, records management, computer science, public administration, or a related field. Background: Ability to pass an extensive background check, including a polygraph examination and drug screen. License or Certificate • Possession of, or ability to obtain, a valid Arizona driver's license within two months of hire. • Possession of, or ability to obtain, an Arizona Criminal Justice Information System TOC certification within six months of hire. WORKING CONDITIONS Environmental Conditions: Office environment; working closely with others, exposure to irregular work hours, unusual fatigue factors, emergency situations, noise, dust, radiant and electrical energy. Physical Conditions: Maintaining physical condition necessary for sitting, standing, or walking for prolonged periods of time; working closely with others; multi-tasking such as typing while answering phones; visually observe and interpret data displayed on multiple dispatch computer monitors; ability to lift up to ten pounds; ability to hear and understand radio and telephone conversations at an appropriate level; ability to work varying shifts and holidays. BENEFIT INFORMATION The City of Sedona offers a competitive benefit package that includes: • Arizona State Retirement System • 100% City-paid health, dental and vision coverage for employee • Substantial contributions to health, dental and vision coverage for dependents • City provided $50,000 group term life insurance • Short-term disability • PTO time upfronted July and January (96 hours per year) • Generous vacation accrual rates (72 hours per year) • Eleven paid holidays • Free Verde Shuttle bus passes ($80/month value) • $1,000 Employee Referral Award Program • Red Rock hiking passes • Deferred compensation - Optional IRS 457 plans • Wellness program • Tuition reimbursement - $2,500/year • Pet insurance ...and so much more! HOW TO APPLY To apply for this excellent career opportunity, please click here . TESTING DATES Testing for qualified applicants will take place on Friday, January 5, 2024. CONTACT INFORMATION City of Sedona Human Resources 102 Roadrunner Drive Sedona, AZ 86336 928-203-5038 or 203-5189 HumanResources@SedonaAZ.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time: Open Until Filled
Jul 14, 2024
Full Time
Come join our team! The City of Sedona is seeking applicants for the position of Police Communications Supervisor . WHY JOIN THE CITY OF SEDONA? The City of Sedona is a great place to work! As evidenced by our 2023 Employee Satisfaction Survey: Employees have good working relationships with coworkers - 97% agree Employees feel the City is a good place to work - 92% agree Under general direction of the Police Lieutenant/Manager, this position manages and supervises the public safety communications center operations; plans, assigns and manages the work of members in the communications center; provides complex and diversified administrative assistance for the Police Lieutenant/Manager; ensures compliance with rules, regulations, laws and policies; ensures 24-hour uninterrupted communication service; and serves as a liaison to department. Essential Functions: 1. Manages and supervises communications center; makes hiring, disciplinary and termination recommendations; completes employee performance evaluations and trainees’ daily observation reports; determines training needs; provides counseling, coaching, remedial training, and discipline. 2. Assists in developing and administering the communication center and records budget; manages equipment/technology issues; maintains uninterrupted service of 9-1-1 phone equipment, radio equipment, computer-based systems and recording equipment; evaluates and manages requests for records and audio recordings; manages and coordinates with vendors for related equipment repairs or orders. 3. Develops staffing recommendations; assists in developing and maintaining short- and long-term strategic staff planning; and complements staffing in the event of staffing shortage. 4. Assigned as the ACJIS/NCIC System Security Officer (SSO); responsible for ensuring compliance with all applicable laws, rules, regulations; responsible for personnel training, terminal operator certification (TOC) compliance, records validations, hit confirmations, operation audits, problems concerning ACJIS network usage, updating/dissemination and security of manuals and other ACJIS/NCIC publications and site security; and acts as the liaison between this agency and DPS. 5. Investigates incidents of misuse; assures compliance from all employees; maintains security of user contacts and data; prepares for and attends ACJIS audits; acts as liaison between agency, state, and federal governing entities; maintains information resources; and develops and maintains departmental policies and procedures. 6. Ensures efficient and productive operations of the communication center and police records function; implements and manages customer service improvement plans; and develops and implements clear goals and objectives. 7. Provides excellent customer service to all community members, coworkers, and other public safety organizations. 8. Meets regularly with subordinates to identify strengths and weaknesses in performance and provides counseling toward career goals. 9. Investigates acts of employee misconduct or poor performance. Prepares documentation and recommendations for informal and formal discipline when warranted. 10. Prepares shift schedules, approves overtime, and coordinates shift assignments/attendance to meet staffing needs. 11. Reviews shift activities with the Police Lieutenant/Manager and/or Communications Specialists to ensure accurate exchange of information and consistency in responses. 12. Maintains Communications Specialist Training Program, including phase information, training modules, checklists, daily observation reports, trainer guidelines, classroom curriculum, and all associated training material for communications specialists. 13. Understands, utilizes, and directs the operation of sophisticated interactive technical communications technology, software and equipment that support a 24/7 communications operation including law enforcement radios, 9-1-1 telephone system, Computer Assisted Dispatching/Records Management System (CAD/RMS) and other software applications, ACIC/ NCIC file functions, printers and voice data recording devices. 14. Investigates complaints from citizens, partnering agencies, users and/or internal employees. 15. Prepares professional written report of findings and recommendations in a timely manner. 16. Identifies and works in conjunction with supervisor when ordering materials and supplies. 17. Represents the division and department to outside agencies and organizations; participates in outside community and professional groups and committees; provides technical assistance as necessary. 18. Encourages and facilitates a positive environment for building team efforts and problem-solving work-related issues. 19. Maintains or performs website content function within assigned role. 20. Performs other duties and responsibilities as required. QUALIFICATIONS Knowledge of: • Clear understanding of the department’s mission and values as they relate to customer service and professional communication. • Principles and practices of emergency communication management. • Mechanics of radio communications, terminology, and codes. • Standard operating procedures, equipment, and related CAD/RMS software. • Policy and procedure development and practices.• Federal, state, and local laws, rules, regulations, codes, and/or statutes. • Principles of management, budget, and public relations. • Mapping and street names throughout the Sedona area. • Operation of radio communications equipment, computers, and related software applications. • Advanced operational knowledge of the 9-1-1 telephone system, law enforcement two-way radio channels, CAD/RMS and related software systems, ACIC/NCIC file functions, and other communications equipment utilized in the communications center. • Troubleshooting techniques used in resolving operations problems with operation system, computer software and related systems and equipment. • Principles of supervision, leadership, motivation, teambuilding, training, and personnel management. • Modern office procedures, methods, and computer equipment. Ability to: • Establish and maintain successful working relationships with internal employees, other public safety personnel, and other agencies. • Plan, organize, and coordinate the delivery of training programs. • Analyze data and draw valid conclusions. • Work independently on multiple projects, exercise discretion, and utilize good judgment. • Analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend solutions in support of established goals and objectives. • Prepare and present oral and written presentations/training. • Demonstrate effective management and crisis management techniques while providing clear direction to staff during high stress emergency requests. • Interpret and apply federal, state, and local policies, procedures, laws, codes and regulations. • Organize and direct emergency communications center, records section, and related programs. • Professionally and responsibly handle confidential and sensitive material. • Train, supervise, and evaluate the work of assigned employees. • Communicate clearly and concisely, both orally and in writing. • Prepare clear and concise analytical and statistical reports. • Research, analyze, and evaluate new service delivery methods and techniques. • Keep current on new regulations affecting police radio operations, police record keeping activities, and the handling of property/evidence. • Develop, implement, and administer goals, objectives, and procedures. • Maintain physical and mental condition appropriate to the performance of assigned duties and responsibilities. • Maintain regular attendance and punctuality. EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Typical ways to obtain the knowledge and abilities would be: Experience: Four years of increasingly responsible experience involving police dispatch, records management, and related services including two years of supervisory responsibility. Training: High school diploma/GED or equivalent with two years of course work or vocational training in criminal justice, office management, communications, records management, computer science, public administration, or a related field. Background: Ability to pass an extensive background check, including a polygraph examination and drug screen. License or Certificate • Possession of, or ability to obtain, a valid Arizona driver's license within two months of hire. • Possession of, or ability to obtain, an Arizona Criminal Justice Information System TOC certification within six months of hire. WORKING CONDITIONS Environmental Conditions: Office environment; working closely with others, exposure to irregular work hours, unusual fatigue factors, emergency situations, noise, dust, radiant and electrical energy. Physical Conditions: Maintaining physical condition necessary for sitting, standing, or walking for prolonged periods of time; working closely with others; multi-tasking such as typing while answering phones; visually observe and interpret data displayed on multiple dispatch computer monitors; ability to lift up to ten pounds; ability to hear and understand radio and telephone conversations at an appropriate level; ability to work varying shifts and holidays. BENEFIT INFORMATION The City of Sedona offers a competitive benefit package that includes: • Arizona State Retirement System • 100% City-paid health, dental and vision coverage for employee • Substantial contributions to health, dental and vision coverage for dependents • City provided $50,000 group term life insurance • Short-term disability • PTO time upfronted July and January (96 hours per year) • Generous vacation accrual rates (72 hours per year) • Eleven paid holidays • Free Verde Shuttle bus passes ($80/month value) • $1,000 Employee Referral Award Program • Red Rock hiking passes • Deferred compensation - Optional IRS 457 plans • Wellness program • Tuition reimbursement - $2,500/year • Pet insurance ...and so much more! HOW TO APPLY To apply for this excellent career opportunity, please click here . TESTING DATES Testing for qualified applicants will take place on Friday, January 5, 2024. CONTACT INFORMATION City of Sedona Human Resources 102 Roadrunner Drive Sedona, AZ 86336 928-203-5038 or 203-5189 HumanResources@SedonaAZ.gov The City of Sedona is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City are based on business needs; job requirements; individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status; past or present military service; or any other status protected by law or regulation. Closing Date/Time: Open Until Filled
REGIONAL GOVERNMENT SERVICES
Corte Madera, California, United States
Position Description Are you interested in a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? If so, The Marin Municipal Water District is seeking qualified, experienced, well-organized, and team-oriented candidates to apply for the exciting position of Meter Operations Supervisor. APPLY ONLINE HERE Regional Government Services and its staff are conducting the recruitment on behalf of the Marin Municipal Water District ABOUT THE POSITION Under general direction, plans, supervises, and controls work processes of the meter operations work unit and staff engaged in the reading, installation, maintenance, testing, and repair of water meters; performs a variety of difficult and complex professional level customer relations, field and office support activities related to meter operations. Provides direction and supervises all aspects of the daily meter operations work unit and performs related work as required. The incumbent will: Plan and assign, the work of assigned staff to ensure service standards are maintained and goals are achieved. Respond to and investigate customer complaints and ensure timely resolution. Interpret and implement District policies and procedures. Create and modify meter reading routes to ensure meters are read in a timely manner and reading schedules are in support of gathering accurate complete data. Assist in the development of standards for the work unit including meter operations programs such as meter change program and Advanced Metering Infrastructure (AMI). Maintain safety records and coordinate or conduct safety training for staff. Maintain and prepare clear and concise records, reports and correspondence on meter reading and repair activities THE IDEAL CANDIDATE WILL: Be flexible, organized, and detail oriented with high standards for work product. Possess strong leadership skills. Be able to use independent sound judgement in interpreting and applying complex policies and procedures Possess analytical skills to utilize data in the development of objective performance measures, standards, goal setting, and decision making. Have strong written and verbal communication skills. Demonstrate proficiency in the use of computer software, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, and PowerPoint). Be motivated by the satisfaction that comes from working in an environment ripe with challenge and possibility. Click HERE for marketing brochure. CORE COMPETENCIES Adaptability and Flexibility - Responds effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change Change Resiliency - Quickly and effectively understands and adjusts to new roles, challenges, and changes in the work environment and in their jobs Attention to Detail - Guides the team to achieve thoroughness and accuracy when accomplishing tasks Communication - Exchanges information using oral, written, and interpersonal communication skills Customer Service - Implements activities designed to enhance the level of customer satisfaction Interpersonal Relations and Skills - Builds relationships based on mutual trust and respect Leadership - Works toward a common vision and fosters trust and ethics Leverage Technology - Comfortably works with technology Teamwork - The process of working collaboratively with a group of people in order to achieve a goal Time Management/Organization - Plans and executes plans for events, tasks, or processes in an efficient manner ABOUT MARIN MUNICIPAL WATER DISTRICT Chartered on April 25, 1912, the Marin Municipal Water District is the first municipal water district in California. Prior to that, water in central and southern Marin had been provided by several small, private companies, many of them subsidiaries to local real estate developers. Recognizing the critical importance of reliable water service, the community came together to create a publicly owned and managed water system. Our proud history is what drives our work, and it is at the heart of our mission: to manage our natural resources in a sustainable manner, and to provide you with high-quality water at a reasonable price. Today, we serve more than 191,000 people in central and southern Marin. We are proud to provide 100 percent locally sourced drinking water. About 75 percent of our water supply comes from our reservoirs on Mt. Tamalpais and in west Marin, with the remaining supply coming from neighboring Sonoma County’s Russian River water system. Our local water supply means you can be sure your water is clean, fresh, and sustainably sourced. Examples of Duties Please click HERE for the complete description Typical Qualifications QUALIFICATIONS Education and Experience: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Completion of the twelfth grade or its equivalent and A minimum of five years of increasingly responsible experience in mechanical repair and customer relations; three years of experience in meter reading and developing routes for, or directing others in developing routes; and Some experience supervising, planning, and coordinating the work of others. s setting is highly desirable. Licenses and Certifications: Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles and satisfactory driving record. Other Requirements: Per California Government Code, Title 1, Division 4, Chapter 8, Section 3100 “all public employees are hereby declared to be disaster service workers subject to such disaster service activities as may be assigned to them by their superiors or by law.” Work on an "on call" basis for emergency situations. Work overtime in emergency situations. Supplemental Information BENEFITS AND SALARY INFORMATION Salary: $9,886 - $12,017 per month To view the Marin Municipal Water District benefits, click HERE SELECTION PROCESS Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment. The deadline to apply has been extended to July 29, 2024 , at 11:59 PM PST Click HERE to apply Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement. Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews are conducted via a video conference platform. Online Skills Assessment - (Pass/Fail) An Online Skills Exam may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment exam is conducted via a video conference platform. The online skills exam is tentatively scheduled for the week of August 5, 2024 Successful candidates will be submitted to the Marin Municipal Water District for further consideration and onsite hiring interviews. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing aniewald@rgs.ca.gov . Neither Regional Government Services nor the Marin Municipal Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing aniewald@rgs.ca.gov . The Marin Municipal Water District is an Equal Opportunity Employer Closing Date/Time: 7/29/2024 11:59 PM Pacific
Jul 09, 2024
Full Time
Position Description Are you interested in a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? If so, The Marin Municipal Water District is seeking qualified, experienced, well-organized, and team-oriented candidates to apply for the exciting position of Meter Operations Supervisor. APPLY ONLINE HERE Regional Government Services and its staff are conducting the recruitment on behalf of the Marin Municipal Water District ABOUT THE POSITION Under general direction, plans, supervises, and controls work processes of the meter operations work unit and staff engaged in the reading, installation, maintenance, testing, and repair of water meters; performs a variety of difficult and complex professional level customer relations, field and office support activities related to meter operations. Provides direction and supervises all aspects of the daily meter operations work unit and performs related work as required. The incumbent will: Plan and assign, the work of assigned staff to ensure service standards are maintained and goals are achieved. Respond to and investigate customer complaints and ensure timely resolution. Interpret and implement District policies and procedures. Create and modify meter reading routes to ensure meters are read in a timely manner and reading schedules are in support of gathering accurate complete data. Assist in the development of standards for the work unit including meter operations programs such as meter change program and Advanced Metering Infrastructure (AMI). Maintain safety records and coordinate or conduct safety training for staff. Maintain and prepare clear and concise records, reports and correspondence on meter reading and repair activities THE IDEAL CANDIDATE WILL: Be flexible, organized, and detail oriented with high standards for work product. Possess strong leadership skills. Be able to use independent sound judgement in interpreting and applying complex policies and procedures Possess analytical skills to utilize data in the development of objective performance measures, standards, goal setting, and decision making. Have strong written and verbal communication skills. Demonstrate proficiency in the use of computer software, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, and PowerPoint). Be motivated by the satisfaction that comes from working in an environment ripe with challenge and possibility. Click HERE for marketing brochure. CORE COMPETENCIES Adaptability and Flexibility - Responds effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change Change Resiliency - Quickly and effectively understands and adjusts to new roles, challenges, and changes in the work environment and in their jobs Attention to Detail - Guides the team to achieve thoroughness and accuracy when accomplishing tasks Communication - Exchanges information using oral, written, and interpersonal communication skills Customer Service - Implements activities designed to enhance the level of customer satisfaction Interpersonal Relations and Skills - Builds relationships based on mutual trust and respect Leadership - Works toward a common vision and fosters trust and ethics Leverage Technology - Comfortably works with technology Teamwork - The process of working collaboratively with a group of people in order to achieve a goal Time Management/Organization - Plans and executes plans for events, tasks, or processes in an efficient manner ABOUT MARIN MUNICIPAL WATER DISTRICT Chartered on April 25, 1912, the Marin Municipal Water District is the first municipal water district in California. Prior to that, water in central and southern Marin had been provided by several small, private companies, many of them subsidiaries to local real estate developers. Recognizing the critical importance of reliable water service, the community came together to create a publicly owned and managed water system. Our proud history is what drives our work, and it is at the heart of our mission: to manage our natural resources in a sustainable manner, and to provide you with high-quality water at a reasonable price. Today, we serve more than 191,000 people in central and southern Marin. We are proud to provide 100 percent locally sourced drinking water. About 75 percent of our water supply comes from our reservoirs on Mt. Tamalpais and in west Marin, with the remaining supply coming from neighboring Sonoma County’s Russian River water system. Our local water supply means you can be sure your water is clean, fresh, and sustainably sourced. Examples of Duties Please click HERE for the complete description Typical Qualifications QUALIFICATIONS Education and Experience: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Completion of the twelfth grade or its equivalent and A minimum of five years of increasingly responsible experience in mechanical repair and customer relations; three years of experience in meter reading and developing routes for, or directing others in developing routes; and Some experience supervising, planning, and coordinating the work of others. s setting is highly desirable. Licenses and Certifications: Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles and satisfactory driving record. Other Requirements: Per California Government Code, Title 1, Division 4, Chapter 8, Section 3100 “all public employees are hereby declared to be disaster service workers subject to such disaster service activities as may be assigned to them by their superiors or by law.” Work on an "on call" basis for emergency situations. Work overtime in emergency situations. Supplemental Information BENEFITS AND SALARY INFORMATION Salary: $9,886 - $12,017 per month To view the Marin Municipal Water District benefits, click HERE SELECTION PROCESS Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment. The deadline to apply has been extended to July 29, 2024 , at 11:59 PM PST Click HERE to apply Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement. Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews are conducted via a video conference platform. Online Skills Assessment - (Pass/Fail) An Online Skills Exam may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment exam is conducted via a video conference platform. The online skills exam is tentatively scheduled for the week of August 5, 2024 Successful candidates will be submitted to the Marin Municipal Water District for further consideration and onsite hiring interviews. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing aniewald@rgs.ca.gov . Neither Regional Government Services nor the Marin Municipal Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing aniewald@rgs.ca.gov . The Marin Municipal Water District is an Equal Opportunity Employer Closing Date/Time: 7/29/2024 11:59 PM Pacific
City of Tacoma, WA
Tacoma, Washington, United States
Position Description The first review of applications will take place on August 7, 2024. Do you thrive in a fast-paced environment where innovation meets exceptional customer service? Tacoma Public Utilities is seeking a dynamic and committed leader to join our team as the Customer Service Assistant Division Manager! In this position, you'll play a pivotal role in shaping the customer experience for over 180,000 customers across multiple channels and ensuring the safe and secure collection of over $250+ million i n payments annually. Overseeing 7 direct reports, you will work closely with the teams to support customers in all aspects from billing, to payment, to collections and bankruptcy. Here's why you'll love this role: Make a real impact: Lead a team of 70 dedicated professionals, ensuring exceptional service for phone calls, lobby visits, and email communications. Be an innovative leader: Drive strategic initiatives, foster a culture of continuous improvement, and champion technology projects that enhance the customer experience. Develop your team: Empower and mentor your staff, fostering a growth mindset and creating a rewarding work environment. Be a champion for customer satisfaction: Ensure clear communication and consistent service delivery, exceeding customer expectations at every touchpoint. Build strong relationships: Collaborate effectively with staff, stakeholders, and labor management to achieve shared goals. The Ideal Candidate: Proven track record of success in high-volume customer service environments Exceptional leadership, coaching, and mentoring skills Experience supervising and working in a highly union represented environment Ability to manage complex situations and de-escalate issues professionally Available 24/7 for emergency operations related to service outages Responsibilities Include: Oversee the development of performance metrics and current and/or potential policies, practices, and regulations to determine effectiveness Ensure compliance of policies, practices and regulations Collaborate with various city departments including City Treasurer’s Office and Legal to ensure that all regulations are met, and any payment issues are resolved Partner with Utility Technology Services to implement new technology and improve operations through changes to existing technology Resolve escalated issues presented by staff, Executive or Council offices, or through direct customer communication, including, issues which may involve exceptions to policies or procedures Assume responsibility for budget and tracking expenses; analyze and manage cost/benefits and operational strategy assessments Qualifications Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 6 years of progressively responsible customer service experience including 1 year prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5+ years managing a high volume, complex, multi-channel contact center Experience with change management and implementing new technology applications Experience supervising or leading teams within a utility or public sector agency in a unionized environment Knowledge of complex billing, collections and bankruptcy Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 8/21/2024 5:00 PM Pacific
Jul 25, 2024
Full Time
Position Description The first review of applications will take place on August 7, 2024. Do you thrive in a fast-paced environment where innovation meets exceptional customer service? Tacoma Public Utilities is seeking a dynamic and committed leader to join our team as the Customer Service Assistant Division Manager! In this position, you'll play a pivotal role in shaping the customer experience for over 180,000 customers across multiple channels and ensuring the safe and secure collection of over $250+ million i n payments annually. Overseeing 7 direct reports, you will work closely with the teams to support customers in all aspects from billing, to payment, to collections and bankruptcy. Here's why you'll love this role: Make a real impact: Lead a team of 70 dedicated professionals, ensuring exceptional service for phone calls, lobby visits, and email communications. Be an innovative leader: Drive strategic initiatives, foster a culture of continuous improvement, and champion technology projects that enhance the customer experience. Develop your team: Empower and mentor your staff, fostering a growth mindset and creating a rewarding work environment. Be a champion for customer satisfaction: Ensure clear communication and consistent service delivery, exceeding customer expectations at every touchpoint. Build strong relationships: Collaborate effectively with staff, stakeholders, and labor management to achieve shared goals. The Ideal Candidate: Proven track record of success in high-volume customer service environments Exceptional leadership, coaching, and mentoring skills Experience supervising and working in a highly union represented environment Ability to manage complex situations and de-escalate issues professionally Available 24/7 for emergency operations related to service outages Responsibilities Include: Oversee the development of performance metrics and current and/or potential policies, practices, and regulations to determine effectiveness Ensure compliance of policies, practices and regulations Collaborate with various city departments including City Treasurer’s Office and Legal to ensure that all regulations are met, and any payment issues are resolved Partner with Utility Technology Services to implement new technology and improve operations through changes to existing technology Resolve escalated issues presented by staff, Executive or Council offices, or through direct customer communication, including, issues which may involve exceptions to policies or procedures Assume responsibility for budget and tracking expenses; analyze and manage cost/benefits and operational strategy assessments Qualifications Minimum Education* Bachelor's degree in business or public administration, communications or directly related field Minimum Experience* 6 years of progressively responsible customer service experience including 1 year prior as supervisor or manager *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5+ years managing a high volume, complex, multi-channel contact center Experience with change management and implementing new technology applications Experience supervising or leading teams within a utility or public sector agency in a unionized environment Knowledge of complex billing, collections and bankruptcy Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 8/21/2024 5:00 PM Pacific
Announcement Number: 128501171 NEVADA LEGISLATIVE COUNSEL BUREAU ADMINISTRATIVE DIVISION AUDIOVISUAL AND PUBLIC HEARINGS SUPERVISOR II Las Vegas, Nevada Salary up to $114,693 (employee/employer paid retirement plan) The Audiovisual and Public Hearings (AVPH) Unit of Legislative Counsel Bureau (LCB) is seeking a diverse pool of qualified applicants for the position of Audiovisual and Public Hearings Supervisor II within the Administrative Division. The LCB is a nonpartisan, legislative service agency that provides professional, technical and administrative support to the Nevada Legislature, which convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions during the interim periods. The AVPH Unit broadcasts and records the proceedings of the Nevada Legislature via an internal television network and provides access to the legislative process for the public through internet streaming and remote participation, and performs various other services to support the LCB. This is an unclassified full-time position located in Las Vegas, Nevada. Position Description: Under the general supervision of the Audiovisual and Public Hearings Manager, the Audiovisual and Public Hearings Supervisor II will work closely with staff and is integral to maintaining high standards of broadcast quality and operational efficiency, ensuring the seamless operation of legislative broadcasts and recordings and supporting the legislative process through reliable technical support. Responsibilities of the Audiovisual and Public Hearings Supervisor II may include, without limitation: • Supervising staff of the AVPH Unit, including a team of technicians and supervisors, while providing guidance, mentorship and performance management; • Administering equipment repair service program by reviewing complaints or reports of problems and scheduling action, repairing equipment by determining malfunctions, testing, identifying operator error or adjustments needed, preparing reports on services, materials and supplies and maintaining files of completed repairs and service; • Maintaining equipment according to manufacturer's maintenance schedule, overhauling, cleaning and lubricating equipment and installing improved components and software; • Providing technical support to staff and users and assisting users with software applications, connectivity and system problems; • Ordering and processing new equipment by reviewing needs, analyzing manufacturer's specifications, recommending purchases, inspecting items for defects, testing and operating new equipment and engraving identification numbers; • Ordering and installing new audio and video equipment systems by determining specifications necessary to meet needs, designing systems, recommending purchases, determining conduits available for installation, ordering parts and equipment, installing cables and connectors, installing new or updated software, building and securing mounts, brackets and supports, installing security devices and placing, securing, connecting, testing and soldering equipment; • Maintaining tools and parts inventory, including determining need for tools and replacement parts, ordering replacement parts and tools and handling and storing chemicals properly; • Creating, maintaining and troubleshooting connections between a wide variety of electronic media equipment such as overhead projectors, Smartboards, cameras, speaker systems/sound equipment, microphones, video conferencing units and peripheral equipment including networked and stand-alone computers; • Training personnel on proper equipment use, cleaning and maintenance; • Providing thorough in-person and remote training for temporary employees during biennial legislative sessions; • Fostering a positive and inclusive work environment, promoting teamwork, professional development and a culture of innovation and creativity; • Handling escalated issues or emergencies in a timely and professional manner, in consultation with the Audiovisual and Public Hearings Manager; • Managing personnel issues as they arise and providing positive and constructive feedback to staff, in consultation with the Audiovisual and Public Hearings Manager; • Working closely with the Office Manager and the Audiovisual and Public Hearings Manager to coordinate personnel and technical needs for meetings; • Staffing meetings with AVPH employees; and • Performing other duties as assigned. Minimum Qualifications: The Audiovisual and Public Hearings Supervisor II will be selected based on special preference to the candidate's training, experience and aptitude in the field of broadcasting and production. A qualified candidate must have: (1) a high school diploma/GED or an equivalent combination of education and experience; (2) at least 3 years of experience in audiovisual technology or broadcast and production services; and (3) at least 1 year of experience in leadership or managerial experience. A bachelor's or associate's degree is strongly preferred. Certified Technology Specialist certification or a technical degree is preferred. The ideal candidate will have: • A proven track record of successfully supervising teams and delivering high-quality results; • Excellent leadership and supervisory skills, with the ability to motivate and inspire a team; • Experience working with vendors in supporting hardware and software platforms and products; • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels; • Strong organizational and problem-solving abilities with a keen attention to detail; • The ability to thrive in a fast-paced, deadline-driven environment and handle changing priorities; • Advanced computer skills with experience in configuring/troubleshooting hardware, including audio-DSP, A/V control, video and audio devices and USB-based software applications; and • Experience with some or all of the following: Crestron, Extron, Q-SYS, Shure, ROSS Video Systems, Polycom, Sliq, DANTE and EMS. Salary: The annual salary for this position is based upon a Grade 39, which has a salary range of $76,608 to $114.693 under the employee/employer-paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be based on experience. Benefits: The benefits include the accrual of paid annual leave and sick leave, health insurance and membership in the state's retirement plan. For additional information on the retirement options and benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits Program. Other optional benefits are also available, including a deferred compensation program. WORKING CONDITIONS: The work is performed in a fast-paced, demanding office environment and requires total customer satisfaction. Significant overtime is required during legislative sessions and certain other periods as necessary to meet the demands of the Legislature, which may include on-call, after hours, weekend and holiday work. Occasional travel may be required between Carson City and Las Vegas, Nevada. Such travel may be outside normal business hours. APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by submitting a LCB Employment Application, cover letter, and current resume via email to LCBHR- jobs@lcb.state.nv.us or by mail to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, Nevada 89701-4747 Applications will be accepted on a rolling basis and the application period will remain open until the position is filled. Applicants are therefore strongly encouraged to submit their applications as soon as possible. Hiring may occur at any time during the recruitment process. The successful candidate must undergo a background check. The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information, or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable accommodations to participate in the hiring process and will not be disqualified from consideration based upon such requests. (Revised 7/2/2024) Closing Date/Time: Until recruitment needs are satisfied
Jul 04, 2024
Full Time
Announcement Number: 128501171 NEVADA LEGISLATIVE COUNSEL BUREAU ADMINISTRATIVE DIVISION AUDIOVISUAL AND PUBLIC HEARINGS SUPERVISOR II Las Vegas, Nevada Salary up to $114,693 (employee/employer paid retirement plan) The Audiovisual and Public Hearings (AVPH) Unit of Legislative Counsel Bureau (LCB) is seeking a diverse pool of qualified applicants for the position of Audiovisual and Public Hearings Supervisor II within the Administrative Division. The LCB is a nonpartisan, legislative service agency that provides professional, technical and administrative support to the Nevada Legislature, which convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions during the interim periods. The AVPH Unit broadcasts and records the proceedings of the Nevada Legislature via an internal television network and provides access to the legislative process for the public through internet streaming and remote participation, and performs various other services to support the LCB. This is an unclassified full-time position located in Las Vegas, Nevada. Position Description: Under the general supervision of the Audiovisual and Public Hearings Manager, the Audiovisual and Public Hearings Supervisor II will work closely with staff and is integral to maintaining high standards of broadcast quality and operational efficiency, ensuring the seamless operation of legislative broadcasts and recordings and supporting the legislative process through reliable technical support. Responsibilities of the Audiovisual and Public Hearings Supervisor II may include, without limitation: • Supervising staff of the AVPH Unit, including a team of technicians and supervisors, while providing guidance, mentorship and performance management; • Administering equipment repair service program by reviewing complaints or reports of problems and scheduling action, repairing equipment by determining malfunctions, testing, identifying operator error or adjustments needed, preparing reports on services, materials and supplies and maintaining files of completed repairs and service; • Maintaining equipment according to manufacturer's maintenance schedule, overhauling, cleaning and lubricating equipment and installing improved components and software; • Providing technical support to staff and users and assisting users with software applications, connectivity and system problems; • Ordering and processing new equipment by reviewing needs, analyzing manufacturer's specifications, recommending purchases, inspecting items for defects, testing and operating new equipment and engraving identification numbers; • Ordering and installing new audio and video equipment systems by determining specifications necessary to meet needs, designing systems, recommending purchases, determining conduits available for installation, ordering parts and equipment, installing cables and connectors, installing new or updated software, building and securing mounts, brackets and supports, installing security devices and placing, securing, connecting, testing and soldering equipment; • Maintaining tools and parts inventory, including determining need for tools and replacement parts, ordering replacement parts and tools and handling and storing chemicals properly; • Creating, maintaining and troubleshooting connections between a wide variety of electronic media equipment such as overhead projectors, Smartboards, cameras, speaker systems/sound equipment, microphones, video conferencing units and peripheral equipment including networked and stand-alone computers; • Training personnel on proper equipment use, cleaning and maintenance; • Providing thorough in-person and remote training for temporary employees during biennial legislative sessions; • Fostering a positive and inclusive work environment, promoting teamwork, professional development and a culture of innovation and creativity; • Handling escalated issues or emergencies in a timely and professional manner, in consultation with the Audiovisual and Public Hearings Manager; • Managing personnel issues as they arise and providing positive and constructive feedback to staff, in consultation with the Audiovisual and Public Hearings Manager; • Working closely with the Office Manager and the Audiovisual and Public Hearings Manager to coordinate personnel and technical needs for meetings; • Staffing meetings with AVPH employees; and • Performing other duties as assigned. Minimum Qualifications: The Audiovisual and Public Hearings Supervisor II will be selected based on special preference to the candidate's training, experience and aptitude in the field of broadcasting and production. A qualified candidate must have: (1) a high school diploma/GED or an equivalent combination of education and experience; (2) at least 3 years of experience in audiovisual technology or broadcast and production services; and (3) at least 1 year of experience in leadership or managerial experience. A bachelor's or associate's degree is strongly preferred. Certified Technology Specialist certification or a technical degree is preferred. The ideal candidate will have: • A proven track record of successfully supervising teams and delivering high-quality results; • Excellent leadership and supervisory skills, with the ability to motivate and inspire a team; • Experience working with vendors in supporting hardware and software platforms and products; • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels; • Strong organizational and problem-solving abilities with a keen attention to detail; • The ability to thrive in a fast-paced, deadline-driven environment and handle changing priorities; • Advanced computer skills with experience in configuring/troubleshooting hardware, including audio-DSP, A/V control, video and audio devices and USB-based software applications; and • Experience with some or all of the following: Crestron, Extron, Q-SYS, Shure, ROSS Video Systems, Polycom, Sliq, DANTE and EMS. Salary: The annual salary for this position is based upon a Grade 39, which has a salary range of $76,608 to $114.693 under the employee/employer-paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be based on experience. Benefits: The benefits include the accrual of paid annual leave and sick leave, health insurance and membership in the state's retirement plan. For additional information on the retirement options and benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits Program. Other optional benefits are also available, including a deferred compensation program. WORKING CONDITIONS: The work is performed in a fast-paced, demanding office environment and requires total customer satisfaction. Significant overtime is required during legislative sessions and certain other periods as necessary to meet the demands of the Legislature, which may include on-call, after hours, weekend and holiday work. Occasional travel may be required between Carson City and Las Vegas, Nevada. Such travel may be outside normal business hours. APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by submitting a LCB Employment Application, cover letter, and current resume via email to LCBHR- jobs@lcb.state.nv.us or by mail to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, Nevada 89701-4747 Applications will be accepted on a rolling basis and the application period will remain open until the position is filled. Applicants are therefore strongly encouraged to submit their applications as soon as possible. Hiring may occur at any time during the recruitment process. The successful candidate must undergo a background check. The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information, or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable accommodations to participate in the hiring process and will not be disqualified from consideration based upon such requests. (Revised 7/2/2024) Closing Date/Time: Until recruitment needs are satisfied
State of Nevada
Carson City, Nevada, United States
Announcement Number: 313309771 NEVADA LEGISLATIVE COUNSEL BUREAU ADMINISTRATIVE DIVISION AUDIOVISUAL AND PUBLIC HEARINGS SUPERVISOR III Carson City, Nevada Salary up to $120,122 (employee/employer paid retirement plan) The Audiovisual and Public Hearings (AVPH) Unit of Legislative Counsel Bureau (LCB) is seeking a diverse pool of qualified applicants for the position of Audiovisual and Public Hearings Supervisor III within the Administrative Division. The LCB is a nonpartisan, legislative service agency that provides professional, technical and administrative support to the Nevada Legislature, which convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions during the interim periods. The AVPH Unit broadcasts and records the proceedings of the Nevada Legislature via an internal television network and provides access to the legislative process for the public through internet streaming and remote participation, and performs various other services to support the LCB. This is an unclassified full-time position located in Carson City, Nevada. Position Description: Under the general supervision of the Audiovisual and Public Hearings Manager, the Audiovisual and Public Hearings Supervisor III will work closely with staff and is integral to maintaining high standards of broadcast quality and operational efficiency, ensuring the seamless operation of legislative broadcasts and recordings and supporting the legislative process through reliable technical support. Responsibilities of the Audiovisual and Public Hearings Supervisor III may include, without limitation: • Supervising staff of the AVPH Unit, including a team of technicians and supervisors, while providing guidance, mentorship and performance management; • Administering equipment repair service program by reviewing complaints or reports of problems and scheduling action, repairing equipment by determining malfunctions, testing, identifying operator error or adjustments needed, preparing reports on services, materials and supplies and maintaining files of completed repairs and service; • Maintaining equipment according to manufacturer's maintenance schedule, overhauling, cleaning and lubricating equipment and installing improved components and software; • Providing technical support to staff and users and assisting users with software applications, connectivity and system problems; • Ordering and processing new equipment by reviewing needs, analyzing manufacturer's specifications, recommending purchases, inspecting items for defects, testing and operating new equipment and engraving identification numbers; • Ordering and installing new audio and video equipment systems by determining specifications necessary to meet needs, designing systems, recommending purchases, determining conduits available for installation, ordering parts and equipment, installing cables and connectors, installing new or updated software, building and securing mounts, brackets and supports, installing security devices and placing, securing, connecting, testing and soldering equipment; • Maintaining tools and parts inventory, including determining need for tools and replacement parts, ordering replacement parts and tools and handling and storing chemicals properly; • Creating, maintaining and troubleshooting connections between a wide variety of electronic media equipment such as overhead projectors, Smartboards, cameras, speaker systems/sound equipment, microphones, video conferencing units and peripheral equipment including networked and stand-alone computers; • Training personnel on proper equipment use, cleaning and maintenance; • Providing thorough in-person and remote training for temporary employees during biennial legislative sessions; • Fostering a positive and inclusive work environment, promoting teamwork, professional development and a culture of innovation and creativity; • Handling escalated issues or emergencies in a timely and professional manner, in consultation with the Audiovisual and Public Hearings Manager; • Managing personnel issues as they arise and providing positive and constructive feedback to staff, in consultation with the Audiovisual and Public Hearings Manager; • Working closely with the Office Manager and the Audiovisual and Public Hearings Manager to coordinate personnel and technical needs for meetings; • Staffing meetings with AVPH employees; and • Performing other duties as assigned. Minimum Qualifications: The Audiovisual and Public Hearings Supervisor III will be selected based on special preference to the candidate's training, experience and aptitude in the field of broadcasting and production. A qualified candidate must have: (1) a high school diploma/GED or an equivalent combination of education and experience; (2) at least 3 years of experience in audiovisual technology or broadcast and production services; and (3) at least 2 years of experience in leadership or managerial experience. A bachelor's or associate's degree is strongly preferred. Certified Technology Specialist certification or a technical degree is preferred. The ideal candidate will have: • A proven track record of successfully supervising teams and delivering high-quality results; • Excellent leadership and supervisory skills, with the ability to motivate and inspire a team; • Experience working with vendors in supporting hardware and software platforms and products; • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels; • Strong organizational and problem-solving abilities with a keen attention to detail; • The ability to thrive in a fast-paced, deadline-driven environment and handle changing priorities; • Advanced computer skills with experience in configuring/troubleshooting hardware, including audio-DSP, A/V control, video and audio devices and USB-based software applications; and • Experience with some or all of the following: Crestron, Extron, Q-SYS, Shure, ROSS Video Systems, Polycom, Sliq, DANTE and EMS. Salary: The annual salary for this position is based on a Grade 40, which has a salary range of $80,053 to $120,122 under the employee/employer-paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be based on experience. Benefits: The benefits include the accrual of paid annual leave and sick leave, health insurance and membership in the state's retirement plan. For additional information on the retirement options and benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits Program. Other optional benefits are also available, including a deferred compensation program. WORKING CONDITIONS: The work is performed in a fast-paced, demanding office environment and requires total customer satisfaction. Significant overtime is required during legislative sessions and certain other periods as necessary to meet the demands of the Legislature, which may include on-call, after hours, weekend and holiday work. Occasional travel may be required between Carson City and Las Vegas, Nevada. Such travel may be outside normal business hours. APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by submitting a LCB General Application, cover letter, and current resume via email to LCBHR- jobs@lcb.state.nv.us or by mail to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, NV 89701-4747 Applications will be accepted on a rolling basis and the application period will remain open until the position is filled. Applicants are therefore strongly encouraged to submit their applications as soon as possible. Hiring may occur at any time during the recruitment process. The successful candidate must undergo a background check. The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information, or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable accommodations to participate in the hiring process and will not be disqualified from consideration based upon such requests. (Revised 7/2/2024) Closing Date/Time: Until recruitment needs are satisfied
Jul 04, 2024
Full Time
Announcement Number: 313309771 NEVADA LEGISLATIVE COUNSEL BUREAU ADMINISTRATIVE DIVISION AUDIOVISUAL AND PUBLIC HEARINGS SUPERVISOR III Carson City, Nevada Salary up to $120,122 (employee/employer paid retirement plan) The Audiovisual and Public Hearings (AVPH) Unit of Legislative Counsel Bureau (LCB) is seeking a diverse pool of qualified applicants for the position of Audiovisual and Public Hearings Supervisor III within the Administrative Division. The LCB is a nonpartisan, legislative service agency that provides professional, technical and administrative support to the Nevada Legislature, which convenes biennially in odd-numbered years for 120-day sessions and for rare special sessions during the interim periods. The AVPH Unit broadcasts and records the proceedings of the Nevada Legislature via an internal television network and provides access to the legislative process for the public through internet streaming and remote participation, and performs various other services to support the LCB. This is an unclassified full-time position located in Carson City, Nevada. Position Description: Under the general supervision of the Audiovisual and Public Hearings Manager, the Audiovisual and Public Hearings Supervisor III will work closely with staff and is integral to maintaining high standards of broadcast quality and operational efficiency, ensuring the seamless operation of legislative broadcasts and recordings and supporting the legislative process through reliable technical support. Responsibilities of the Audiovisual and Public Hearings Supervisor III may include, without limitation: • Supervising staff of the AVPH Unit, including a team of technicians and supervisors, while providing guidance, mentorship and performance management; • Administering equipment repair service program by reviewing complaints or reports of problems and scheduling action, repairing equipment by determining malfunctions, testing, identifying operator error or adjustments needed, preparing reports on services, materials and supplies and maintaining files of completed repairs and service; • Maintaining equipment according to manufacturer's maintenance schedule, overhauling, cleaning and lubricating equipment and installing improved components and software; • Providing technical support to staff and users and assisting users with software applications, connectivity and system problems; • Ordering and processing new equipment by reviewing needs, analyzing manufacturer's specifications, recommending purchases, inspecting items for defects, testing and operating new equipment and engraving identification numbers; • Ordering and installing new audio and video equipment systems by determining specifications necessary to meet needs, designing systems, recommending purchases, determining conduits available for installation, ordering parts and equipment, installing cables and connectors, installing new or updated software, building and securing mounts, brackets and supports, installing security devices and placing, securing, connecting, testing and soldering equipment; • Maintaining tools and parts inventory, including determining need for tools and replacement parts, ordering replacement parts and tools and handling and storing chemicals properly; • Creating, maintaining and troubleshooting connections between a wide variety of electronic media equipment such as overhead projectors, Smartboards, cameras, speaker systems/sound equipment, microphones, video conferencing units and peripheral equipment including networked and stand-alone computers; • Training personnel on proper equipment use, cleaning and maintenance; • Providing thorough in-person and remote training for temporary employees during biennial legislative sessions; • Fostering a positive and inclusive work environment, promoting teamwork, professional development and a culture of innovation and creativity; • Handling escalated issues or emergencies in a timely and professional manner, in consultation with the Audiovisual and Public Hearings Manager; • Managing personnel issues as they arise and providing positive and constructive feedback to staff, in consultation with the Audiovisual and Public Hearings Manager; • Working closely with the Office Manager and the Audiovisual and Public Hearings Manager to coordinate personnel and technical needs for meetings; • Staffing meetings with AVPH employees; and • Performing other duties as assigned. Minimum Qualifications: The Audiovisual and Public Hearings Supervisor III will be selected based on special preference to the candidate's training, experience and aptitude in the field of broadcasting and production. A qualified candidate must have: (1) a high school diploma/GED or an equivalent combination of education and experience; (2) at least 3 years of experience in audiovisual technology or broadcast and production services; and (3) at least 2 years of experience in leadership or managerial experience. A bachelor's or associate's degree is strongly preferred. Certified Technology Specialist certification or a technical degree is preferred. The ideal candidate will have: • A proven track record of successfully supervising teams and delivering high-quality results; • Excellent leadership and supervisory skills, with the ability to motivate and inspire a team; • Experience working with vendors in supporting hardware and software platforms and products; • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels; • Strong organizational and problem-solving abilities with a keen attention to detail; • The ability to thrive in a fast-paced, deadline-driven environment and handle changing priorities; • Advanced computer skills with experience in configuring/troubleshooting hardware, including audio-DSP, A/V control, video and audio devices and USB-based software applications; and • Experience with some or all of the following: Crestron, Extron, Q-SYS, Shure, ROSS Video Systems, Polycom, Sliq, DANTE and EMS. Salary: The annual salary for this position is based on a Grade 40, which has a salary range of $80,053 to $120,122 under the employee/employer-paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be based on experience. Benefits: The benefits include the accrual of paid annual leave and sick leave, health insurance and membership in the state's retirement plan. For additional information on the retirement options and benefits, please visit the Public Employees' Retirement System of Nevada. For a description of the current health, dental and vision benefits, please visit the Nevada Public Employees' Benefits Program. Other optional benefits are also available, including a deferred compensation program. WORKING CONDITIONS: The work is performed in a fast-paced, demanding office environment and requires total customer satisfaction. Significant overtime is required during legislative sessions and certain other periods as necessary to meet the demands of the Legislature, which may include on-call, after hours, weekend and holiday work. Occasional travel may be required between Carson City and Las Vegas, Nevada. Such travel may be outside normal business hours. APPLICATION PROCESS: All applicants who meet the minimum qualifications may apply by submitting a LCB General Application, cover letter, and current resume via email to LCBHR- jobs@lcb.state.nv.us or by mail to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, NV 89701-4747 Applications will be accepted on a rolling basis and the application period will remain open until the position is filled. Applicants are therefore strongly encouraged to submit their applications as soon as possible. Hiring may occur at any time during the recruitment process. The successful candidate must undergo a background check. The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information, or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us to request reasonable accommodations to participate in the hiring process and will not be disqualified from consideration based upon such requests. (Revised 7/2/2024) Closing Date/Time: Until recruitment needs are satisfied
WAKE COUNTY, NC
Wake Forest, North Carolina, United States
What You'll Be Doing The Physician Supervisor is responsible for supervision of the medical team within the clinic and manages all clinical aspects of medical care. They will provide clinical oversight to Advance Practice Providers and are responsible for day-to-day clinical operations. They will ensure the delivery of the highest level of care from medical team. They are a member of the clinic leadership team and work with the Program Clinical Operation Manager and other team members as well as the Medical Director to identify opportunities to better serve the community. Essential Functions include: Supervision of Advance Practice Providers staff member and additional medical provider staffing patterns in collaboration with Clinical Operations Manager Collaborating with leadership team on optimizing patient flow, development of a team-based care model, and provider productivity Providing direct patient care utilizing medical knowledge and sound judgement to appropriately diagnose, and treat patients Documenting the patient encounters in a legible, comprehensive and accurate manner Providing oversight for Advanced Practice Provider staff, including review of charts and preparative actions for state and local audits Providing supervision to medical students, residents, PA/NP students Developing the schedule for provider staff members Working with provider staff to ensure, all staff are appropriately trained and signed off on all procedures Providing training and mentoring to staff under supervision Demonstrating concern for the rights, privacy and confidentiality of patients and others Understanding the urgency of customer needs and responding quickly Treating all patients in accordance with the WCHS Patient Bill of Right Consistently working in a positive and cooperative manner with other employees in and outside the clinic Valuing and incorporating the contributions of people from diverse backgrounds About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Doctorate in Medicine Three years’ experience and must have completed appropriate residency. Residents in final year of training may apply, with start of work contingent upon obtaining state licensure and Board eligible/certified status. Medical licensure/certification in specialist field (e.g. Family Medicine or Obstetrics & Gynecology Medical Board Certification after completion of Residency) NC Medical Board licensure, DEA registration, Hospital credentialing or eligibility, and NC class C driver’s license Board Certified / Board Eligible in OBGYN or Family Medicine Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) One year of Family Practice experience How Will We Know You're 'The One'? Ability to analyze information about a patient to determine a diagnosis, and create treatment plans Ability to work efficiently in a high pace environment Excellent Interpersonal human relations skills Self starter who demonstrates a high degree of adaptability Ability to communicate clearly and concisely, both verbally and in writing Ability to pay close attention to detail and accuracy About This Position Location: Northern Regional Center Wake Forest, NC 27587 Employment Type: Regular Work Schedule: Mon-Fri 8:15 am - 5:15 pm Hiring Range: 163,316 - 228,645 Commensurate with Experience Market Range: 163,316.00 - 293,975.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: This requisition is open until filled and may close at any time What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Jul 14, 2024
What You'll Be Doing The Physician Supervisor is responsible for supervision of the medical team within the clinic and manages all clinical aspects of medical care. They will provide clinical oversight to Advance Practice Providers and are responsible for day-to-day clinical operations. They will ensure the delivery of the highest level of care from medical team. They are a member of the clinic leadership team and work with the Program Clinical Operation Manager and other team members as well as the Medical Director to identify opportunities to better serve the community. Essential Functions include: Supervision of Advance Practice Providers staff member and additional medical provider staffing patterns in collaboration with Clinical Operations Manager Collaborating with leadership team on optimizing patient flow, development of a team-based care model, and provider productivity Providing direct patient care utilizing medical knowledge and sound judgement to appropriately diagnose, and treat patients Documenting the patient encounters in a legible, comprehensive and accurate manner Providing oversight for Advanced Practice Provider staff, including review of charts and preparative actions for state and local audits Providing supervision to medical students, residents, PA/NP students Developing the schedule for provider staff members Working with provider staff to ensure, all staff are appropriately trained and signed off on all procedures Providing training and mentoring to staff under supervision Demonstrating concern for the rights, privacy and confidentiality of patients and others Understanding the urgency of customer needs and responding quickly Treating all patients in accordance with the WCHS Patient Bill of Right Consistently working in a positive and cooperative manner with other employees in and outside the clinic Valuing and incorporating the contributions of people from diverse backgrounds About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Doctorate in Medicine Three years’ experience and must have completed appropriate residency. Residents in final year of training may apply, with start of work contingent upon obtaining state licensure and Board eligible/certified status. Medical licensure/certification in specialist field (e.g. Family Medicine or Obstetrics & Gynecology Medical Board Certification after completion of Residency) NC Medical Board licensure, DEA registration, Hospital credentialing or eligibility, and NC class C driver’s license Board Certified / Board Eligible in OBGYN or Family Medicine Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) One year of Family Practice experience How Will We Know You're 'The One'? Ability to analyze information about a patient to determine a diagnosis, and create treatment plans Ability to work efficiently in a high pace environment Excellent Interpersonal human relations skills Self starter who demonstrates a high degree of adaptability Ability to communicate clearly and concisely, both verbally and in writing Ability to pay close attention to detail and accuracy About This Position Location: Northern Regional Center Wake Forest, NC 27587 Employment Type: Regular Work Schedule: Mon-Fri 8:15 am - 5:15 pm Hiring Range: 163,316 - 228,645 Commensurate with Experience Market Range: 163,316.00 - 293,975.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: This requisition is open until filled and may close at any time What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Sacramento Housing & Redevelopment Agency (SHRA)
Sacramento, California, United States
Description Classification: Supervisor - Non-represented SHRA is looking for an exceptional, motivated, and team-oriented Supervisor that is looking to work with a governmental organization that is dedicated to Changing Lives. The ideal candidate for this position will have excellent interpersonal skills, proficiency in coaching, leadership, and a passion for our Agency's mission. SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: Fully paid medical/dental benefits for full family CalPERS Pension Retirement Student Loan Reimbursement and Tuition Reimbursement up to $5,250/year 8 Management work/life balance days 80 Hours of Management Supplemental Leave in addition to 2 weeks of vacation per year Free Downtown Parking Essential Areas of Responsibility The Housing Authority Supervisor monitors, supervises and formally evaluates the work of others. Employees in this job class are responsible for the successful implementation of assigned functions while ensuring compliance with a variety of pertinent federal, and Agency regulations, guidelines and policies. This job class requires a thorough knowledge of the above stated regulations, guidelines and policies as well as excellent supervisory and communication skills. SUPERVISION RECEIVED AND SUPPORT/GUIDANCE EXERCISED Receives direct supervision from the department Program Manager Provides technical and directional guidance and training to other HCV staff Staff Supervision Model supervisory strategies and approaches that demonstrate the Agency Cultural Objectives in all aspects of staff communication and supervision, when supervising directly or when coaching a staff member to whom you have delegated supervisory responsibility. Supervisory duties include the responsibility to: Provide new employee orientation and training Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives Monitor assignments and maintain the level of productivity in the unit or department Assure quality of service to the internal and/or external customer base Establish performance objectives and provide ongoing feedback Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives Conduct staff meetings, resolve staff issues and build team relationships Communicate management's position, Agency information and work changes to employees Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to: staff selection, salary offers, time off and overtime requests, employee complaints and concerns and termination Daily Operations Lead and train staff to provide, implement and maintain subsidized housing programs, specifically for the Housing Choice Voucher and Homeless Innovations departments Responsible for assisting in the administration of subsidized housing programs, applies HUD established policies and procedures while ensuring all State and Federal mandated regulations are being met while dealing with clients and their information. Oversees HUD established policies and procedures for the vouchers to ensure staff is consistently producing on-time and accurate income, rent and subsidy calculations and determines tenant eligibility within time frames established Oversees, implements and conducts as required annual and interim recertification in adherence with program requirements. Oversees staff with one-on-one and group program information sessions. Maintain waiting list for Conventional and section 8 housing programs Develop processes for efficient workflow Handle contract negotiations with owner/agent Promote quality customer service Facilitate Section 3 employment opportunity program Education & Experience Education and Experience: Bachelor's Degree plus 2 years experience of work in housing, advocacy, community development, and/or other relevant areas preferred. OR Associate's Degree (A.A.) or equivalent from two-year college or technical school and 5 years related experience and/or training or equivalent of education and experience. Supervisory Experience: Minimum of 2 years of supervisory experience required. Preferred management experience in housing, advocacy, community-based non-profits, community development, and/or other relevant areas that complement this effort. Licenses and Certificates : Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency’s insurance carrier. Job Duties & Responsibilities Knowledge of : Knowledge of non-program federal requirements that affect income and rent determinations, including fair housing and equal opportunity, fraud and program abuse, personnel and employment practices. Knowledge of HUD-established performance standards (for HCV, SEMAP indicators) performance standards as they relate to income and rent determinations. Knowledge of program requirements and guidance as reflected in HUD regulations, handbook, notices, forms, and guides. Computer literacy, including personal computing, accuracy in data entry, and knowledge of program-related software. Skills in: Adaptability/Flexibility; open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track. Product knowledge: translates product features to benefits, understands/responds to the member's needs, applies market knowledge Demonstrate humility in working with others Non-judgmental of people Listens more than speaks Ability to help people in crisis with calmness and compassion Can work effectively and compassionately with the general public Ability to : Ability to write reports, business correspondence Ability to effectively present information and respond to questions from clients and the general public. Ability to facilitate small group meetings Ability to instruct in a 1:1 setting Ability to utilize technology such as Zoom Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and governmental regulations. Ability to read, comprehend, interpret, and implement rules, regulations, and procedures Recognizes problems and responds, systematically gathers information, sorts through complex issues Results Focus Attention to detail - Always meets deadlines Excellent organizing & planning Ability to manage multiple projects Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Excellent customer service skills Physical Abilities and Work Environment : Regular computer use throughout the day, ability to sit for lengthy periods of time Occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch Ability to lift/push/pull/carry various objects of 25 pounds frequently and 25 pounds occasionally The noise level in the work environment is usually moderate Ability to stand and walk on hard surfaces, and go up and down stairs Ability to reach to shoulder level and above Ability to bend at the hips and knees Ability to talk and hear OTHER DUTIES : All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation. Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader. Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 2 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 80 Supplemental Leave Hours annually 8 Management Work/Life Balance Days 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 5% Supplemental Allowance towards benefits CalPERS Pension Retirement $50,000 life insurance Free downtown parking Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
Jul 20, 2024
Full Time
Description Classification: Supervisor - Non-represented SHRA is looking for an exceptional, motivated, and team-oriented Supervisor that is looking to work with a governmental organization that is dedicated to Changing Lives. The ideal candidate for this position will have excellent interpersonal skills, proficiency in coaching, leadership, and a passion for our Agency's mission. SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: Fully paid medical/dental benefits for full family CalPERS Pension Retirement Student Loan Reimbursement and Tuition Reimbursement up to $5,250/year 8 Management work/life balance days 80 Hours of Management Supplemental Leave in addition to 2 weeks of vacation per year Free Downtown Parking Essential Areas of Responsibility The Housing Authority Supervisor monitors, supervises and formally evaluates the work of others. Employees in this job class are responsible for the successful implementation of assigned functions while ensuring compliance with a variety of pertinent federal, and Agency regulations, guidelines and policies. This job class requires a thorough knowledge of the above stated regulations, guidelines and policies as well as excellent supervisory and communication skills. SUPERVISION RECEIVED AND SUPPORT/GUIDANCE EXERCISED Receives direct supervision from the department Program Manager Provides technical and directional guidance and training to other HCV staff Staff Supervision Model supervisory strategies and approaches that demonstrate the Agency Cultural Objectives in all aspects of staff communication and supervision, when supervising directly or when coaching a staff member to whom you have delegated supervisory responsibility. Supervisory duties include the responsibility to: Provide new employee orientation and training Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives Monitor assignments and maintain the level of productivity in the unit or department Assure quality of service to the internal and/or external customer base Establish performance objectives and provide ongoing feedback Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives Conduct staff meetings, resolve staff issues and build team relationships Communicate management's position, Agency information and work changes to employees Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to: staff selection, salary offers, time off and overtime requests, employee complaints and concerns and termination Daily Operations Lead and train staff to provide, implement and maintain subsidized housing programs, specifically for the Housing Choice Voucher and Homeless Innovations departments Responsible for assisting in the administration of subsidized housing programs, applies HUD established policies and procedures while ensuring all State and Federal mandated regulations are being met while dealing with clients and their information. Oversees HUD established policies and procedures for the vouchers to ensure staff is consistently producing on-time and accurate income, rent and subsidy calculations and determines tenant eligibility within time frames established Oversees, implements and conducts as required annual and interim recertification in adherence with program requirements. Oversees staff with one-on-one and group program information sessions. Maintain waiting list for Conventional and section 8 housing programs Develop processes for efficient workflow Handle contract negotiations with owner/agent Promote quality customer service Facilitate Section 3 employment opportunity program Education & Experience Education and Experience: Bachelor's Degree plus 2 years experience of work in housing, advocacy, community development, and/or other relevant areas preferred. OR Associate's Degree (A.A.) or equivalent from two-year college or technical school and 5 years related experience and/or training or equivalent of education and experience. Supervisory Experience: Minimum of 2 years of supervisory experience required. Preferred management experience in housing, advocacy, community-based non-profits, community development, and/or other relevant areas that complement this effort. Licenses and Certificates : Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency’s insurance carrier. Job Duties & Responsibilities Knowledge of : Knowledge of non-program federal requirements that affect income and rent determinations, including fair housing and equal opportunity, fraud and program abuse, personnel and employment practices. Knowledge of HUD-established performance standards (for HCV, SEMAP indicators) performance standards as they relate to income and rent determinations. Knowledge of program requirements and guidance as reflected in HUD regulations, handbook, notices, forms, and guides. Computer literacy, including personal computing, accuracy in data entry, and knowledge of program-related software. Skills in: Adaptability/Flexibility; open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track. Product knowledge: translates product features to benefits, understands/responds to the member's needs, applies market knowledge Demonstrate humility in working with others Non-judgmental of people Listens more than speaks Ability to help people in crisis with calmness and compassion Can work effectively and compassionately with the general public Ability to : Ability to write reports, business correspondence Ability to effectively present information and respond to questions from clients and the general public. Ability to facilitate small group meetings Ability to instruct in a 1:1 setting Ability to utilize technology such as Zoom Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and governmental regulations. Ability to read, comprehend, interpret, and implement rules, regulations, and procedures Recognizes problems and responds, systematically gathers information, sorts through complex issues Results Focus Attention to detail - Always meets deadlines Excellent organizing & planning Ability to manage multiple projects Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Excellent customer service skills Physical Abilities and Work Environment : Regular computer use throughout the day, ability to sit for lengthy periods of time Occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch Ability to lift/push/pull/carry various objects of 25 pounds frequently and 25 pounds occasionally The noise level in the work environment is usually moderate Ability to stand and walk on hard surfaces, and go up and down stairs Ability to reach to shoulder level and above Ability to bend at the hips and knees Ability to talk and hear OTHER DUTIES : All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation. Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader. Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include: 12 paid holidays plus 2 floating holidays Agency closure the last full week of December 2 weeks of vacation per year with increasing accruals based on years of service 80 Supplemental Leave Hours annually 8 Management Work/Life Balance Days 12 sick days per year Free Medical and Dental insurance for full family (through CalPERS) Free Vision insurance for up to Employee + 1 5% Supplemental Allowance towards benefits CalPERS Pension Retirement $50,000 life insurance Free downtown parking Tuition and Student loan reimbursement up to $5,250 per year Professional Development opportunities Retirement benefits Employees who retire with SHRA are eligible for the following CalPERS benefits. CalPERS pension Free medical insurance after retirement after 20 years of service Additional benefits Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource. SHRA employees are eligible for Agency-paid student loan repayments up to the IRS limit of $5,250 per calendar year through 2024. SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans. Closing Date/Time: Continuous
CA DEPARTMENT OF JUSTICE
San Francisco, California, United States
Job Description and Duties Under the general supervision of the Business Service Officer (BSO) II (Supervisor) , the BSO I (Supervisor) oversees all operations relative to staff in the Flexible Administrative Support Team (FAST), mailroom , and reception . The BSO I (Supervisor) coordinates office moves , facilities , administrative and technology services . The BSO I (Supervisor) serves as the CalCard holder and reconciles monthly CalCard statement.The BSO I (Supervisor) supervises the planning and flow of work ; assigns and reassigns staff to meet changing workload conditions; plans, reviews, evaluates, and recommends changes to operating procedures and directs their implementation through subordinates, including the preparation of manuals, and performs a wide variety of administrative duties to maintain the business service functions of a large legal office . The BSO I (Supervisor) establishes and maintains positive working relationships and effective communication between professional and support staff . The BSO I (Supervisor) facilitates the procurement of minor and major equipment for the mailroom and reception . Determines if supplies and equipment meet the needs of the office and makes recommendations for replacement equipment. Recruits and hires business services personnel ; assures that employees receive adequate training and monitors continuing training efforts . This job requires occasional tasks that require driving , bending/stooping , carrying/lifting up to 40 pounds . Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position offeres a hybrid schedule, i.e. combined remote and in-office work schedules. If you are interested in maintaining a work/life balance, savings on transportation expenses and want work flexibility, this position may be for you! Minimum Requirements You will find the Minimum Requirements in the Class Specification. BUSINESS SERVICE OFFICER I (SUPERVISOR) Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-442345 Position #(s): 420-033-4722-003 Working Title: Business Service Officer I (Supervisor) Classification: BUSINESS SERVICE OFFICER I (SUPERVISOR) $5,271.00 - $6,523.00 # of Positions: 1 Work Location: San Francisco County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 8:00 am - 5:00 pm Work Week: Monday - Friday Department Information This position is located in the Division of Operations- Legal Support Operations, Business Services Unit , San Francisco . Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility . Please visit the Attorney General's website for more information at www.oag.ca.gov. Special Requirements A fingerprint check will be required. Clearly indicate the Job Control Code (JC-442345) and the title of this position in the " Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application . Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/8/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Nadya Randhawa Division of Operations 1300 I Street, Suite 820 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Nadya Randhawa Division of Operations 1300 I Street, Suite 820 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - The SOQ is a narrative discussion of how your education, training, experience, and skills meet the minimum desirable qualifications and qualify you for this position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Other - Cover Letter is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to inspire good morale and motivate staff; proven ability to provide exceptional customer service. Ability to work cooperatively and tactfully with staff and management; demonstrated initiative and willingness to assume increased responsibility. Ability to write and communicate effectively; use of tact and discretion in dealing with confidential and sensitive issues. Excellent organizational skills; ability to effectively carry out multiple priorities/tasks. Good computer skills and knowledge of Word and Outlook are desired; willingness to learn computer programs and advanced technology for service improvements or enhancements. Knowledge of office policies and procedures, experience in developing standard operating procedures and/or ability to develop and present new concepts. Ability to maintain professionalism under pressure. Good attendance and punctuality are required. Prior supervisory experience or experience in a lead capacity is desirable. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Nadya Randhawa (916) 210-6750 OPSJC@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Business Service Officer I (Supervisor) Exam Link: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1617 Additional Application Filing Information: Please note: if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a post mark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/8/2024
Jul 26, 2024
Full Time
Job Description and Duties Under the general supervision of the Business Service Officer (BSO) II (Supervisor) , the BSO I (Supervisor) oversees all operations relative to staff in the Flexible Administrative Support Team (FAST), mailroom , and reception . The BSO I (Supervisor) coordinates office moves , facilities , administrative and technology services . The BSO I (Supervisor) serves as the CalCard holder and reconciles monthly CalCard statement.The BSO I (Supervisor) supervises the planning and flow of work ; assigns and reassigns staff to meet changing workload conditions; plans, reviews, evaluates, and recommends changes to operating procedures and directs their implementation through subordinates, including the preparation of manuals, and performs a wide variety of administrative duties to maintain the business service functions of a large legal office . The BSO I (Supervisor) establishes and maintains positive working relationships and effective communication between professional and support staff . The BSO I (Supervisor) facilitates the procurement of minor and major equipment for the mailroom and reception . Determines if supplies and equipment meet the needs of the office and makes recommendations for replacement equipment. Recruits and hires business services personnel ; assures that employees receive adequate training and monitors continuing training efforts . This job requires occasional tasks that require driving , bending/stooping , carrying/lifting up to 40 pounds . Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position offeres a hybrid schedule, i.e. combined remote and in-office work schedules. If you are interested in maintaining a work/life balance, savings on transportation expenses and want work flexibility, this position may be for you! Minimum Requirements You will find the Minimum Requirements in the Class Specification. BUSINESS SERVICE OFFICER I (SUPERVISOR) Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-442345 Position #(s): 420-033-4722-003 Working Title: Business Service Officer I (Supervisor) Classification: BUSINESS SERVICE OFFICER I (SUPERVISOR) $5,271.00 - $6,523.00 # of Positions: 1 Work Location: San Francisco County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 8:00 am - 5:00 pm Work Week: Monday - Friday Department Information This position is located in the Division of Operations- Legal Support Operations, Business Services Unit , San Francisco . Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility . Please visit the Attorney General's website for more information at www.oag.ca.gov. Special Requirements A fingerprint check will be required. Clearly indicate the Job Control Code (JC-442345) and the title of this position in the " Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application . Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/8/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Nadya Randhawa Division of Operations 1300 I Street, Suite 820 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Nadya Randhawa Division of Operations 1300 I Street, Suite 820 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - The SOQ is a narrative discussion of how your education, training, experience, and skills meet the minimum desirable qualifications and qualify you for this position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Other - Cover Letter is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to inspire good morale and motivate staff; proven ability to provide exceptional customer service. Ability to work cooperatively and tactfully with staff and management; demonstrated initiative and willingness to assume increased responsibility. Ability to write and communicate effectively; use of tact and discretion in dealing with confidential and sensitive issues. Excellent organizational skills; ability to effectively carry out multiple priorities/tasks. Good computer skills and knowledge of Word and Outlook are desired; willingness to learn computer programs and advanced technology for service improvements or enhancements. Knowledge of office policies and procedures, experience in developing standard operating procedures and/or ability to develop and present new concepts. Ability to maintain professionalism under pressure. Good attendance and punctuality are required. Prior supervisory experience or experience in a lead capacity is desirable. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Nadya Randhawa (916) 210-6750 OPSJC@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Business Service Officer I (Supervisor) Exam Link: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1617 Additional Application Filing Information: Please note: if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a post mark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 8/8/2024
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Admissions Support Coordinator Classification Title: Administrative Support Coordinator I Posting Details Priority Application Deadline: Sunday, March 10th @ 11:55 pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Admissions Support Coordinator (ASC I) is responsible for the coordination of the Master of Social Work (MSW) admissions process. This position provides curriculum support to faculty, staff and students. The incumbent's responsibilities include, but are not limited to: coordinating all applications using OnBase document management software, maintaining and archiving Master of Social Work applicant ranking database; processing and maintaining data on human subjects applications; assist with the processing of faculty travel; assisting with purchasing of supplies and equipment; and providing administrative support to multiple committees. This position reports to the School of Social Work Chair and receives lead work direction from the Administrative Support Coordinator II. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3680 per month - $4005 per month CSU Classification Salary Range : $3680 - $5783 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (probationary) Time Base : Full-Time Work Hours : M-F, 8:00-5:00 Partial telecommute may be available after a period of training and as approved by supervisor. Department Information The School of Social Work strives to prepare ethical and competent social workers who can both lead and serve our richly diverse populations in the development and delivery of services that contribute to human well-being and social justice. https://www.csus.edu/college/health-human-services/social-work/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Required: Must be comparable to the Minimum Qualifications, appropriate to the skill level of the position, and would allow an incumbent to satisfactorily perform the Essential Functions of the position. 1. Thorough knowledge of English grammar, punctuation and spelling. 2. Thorough knowledge of office systems and ability to use a broader range of technology, systems and packages. 3. Ability to independently handle multiple work unit priorities and projects. 4. Effective organization skills with the ability to meet deadlines. 5. Exceptional detail-oriented and record-keeping skills. 6. Strong communication skills. 7. Strong interpersonal skills. 8. Ability to provide exceptional customer service in a diverse environment. 9. Ability to draft and compose correspondence and standard reports. Physical Requirements: - Ability to frequently move heavy duty crates, up to 20 lbs. Conditions of Employment: - Ability to pass a background check. Preferred Qualifications 10. Ability to work flexible hours, including Saturday and/or Sunday 11. Experience working in an institution of higher education. 12. Knowledge of campus systems such as: Cayuse; Web Content Management System (Cascade Server) for updating and creation of webpages; SacSend Messaging System for sending mass e-mails to students, faculty and staff; event services reservation system (EMS OPUS) for securing meeting, workshop and training space; Common Management System-Human Resources/Student Administration (CMS IIR/SA); SacVault (Cognos); and Blackboard. 13. Experience with processing student applications for admissions (e.g. review, analyze, evaluate and process information). 14. Experience using OnBase computer program for applications processing and review. 15. Experience working with Human Subjects applications. 16. Experience with OnBase computer program for Graduate (MSW) applications processing and review 17. Experience with travel claims processing 18. Experience with purchasing of office supplies and equipment 19. Experience processing computer lab requests 20. Experience with academic calendaring Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 22 2024 Pacific Standard Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title: Admissions Support Coordinator Classification Title: Administrative Support Coordinator I Posting Details Priority Application Deadline: Sunday, March 10th @ 11:55 pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Admissions Support Coordinator (ASC I) is responsible for the coordination of the Master of Social Work (MSW) admissions process. This position provides curriculum support to faculty, staff and students. The incumbent's responsibilities include, but are not limited to: coordinating all applications using OnBase document management software, maintaining and archiving Master of Social Work applicant ranking database; processing and maintaining data on human subjects applications; assist with the processing of faculty travel; assisting with purchasing of supplies and equipment; and providing administrative support to multiple committees. This position reports to the School of Social Work Chair and receives lead work direction from the Administrative Support Coordinator II. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : $3680 per month - $4005 per month CSU Classification Salary Range : $3680 - $5783 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (probationary) Time Base : Full-Time Work Hours : M-F, 8:00-5:00 Partial telecommute may be available after a period of training and as approved by supervisor. Department Information The School of Social Work strives to prepare ethical and competent social workers who can both lead and serve our richly diverse populations in the development and delivery of services that contribute to human well-being and social justice. https://www.csus.edu/college/health-human-services/social-work/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Required: Must be comparable to the Minimum Qualifications, appropriate to the skill level of the position, and would allow an incumbent to satisfactorily perform the Essential Functions of the position. 1. Thorough knowledge of English grammar, punctuation and spelling. 2. Thorough knowledge of office systems and ability to use a broader range of technology, systems and packages. 3. Ability to independently handle multiple work unit priorities and projects. 4. Effective organization skills with the ability to meet deadlines. 5. Exceptional detail-oriented and record-keeping skills. 6. Strong communication skills. 7. Strong interpersonal skills. 8. Ability to provide exceptional customer service in a diverse environment. 9. Ability to draft and compose correspondence and standard reports. Physical Requirements: - Ability to frequently move heavy duty crates, up to 20 lbs. Conditions of Employment: - Ability to pass a background check. Preferred Qualifications 10. Ability to work flexible hours, including Saturday and/or Sunday 11. Experience working in an institution of higher education. 12. Knowledge of campus systems such as: Cayuse; Web Content Management System (Cascade Server) for updating and creation of webpages; SacSend Messaging System for sending mass e-mails to students, faculty and staff; event services reservation system (EMS OPUS) for securing meeting, workshop and training space; Common Management System-Human Resources/Student Administration (CMS IIR/SA); SacVault (Cognos); and Blackboard. 13. Experience with processing student applications for admissions (e.g. review, analyze, evaluate and process information). 14. Experience using OnBase computer program for applications processing and review. 15. Experience working with Human Subjects applications. 16. Experience with OnBase computer program for Graduate (MSW) applications processing and review 17. Experience with travel claims processing 18. Experience with purchasing of office supplies and equipment 19. Experience processing computer lab requests 20. Experience with academic calendaring Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Feb 22 2024 Pacific Standard Time Applications close: Closing Date/Time:
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the City of Roseville Parks Recreation and Libraries Department in the role of Librarian. Come serve a dynamic growing library system in one of the nation's most desired Cities! The City of Roseville is looking for someone who is creative, enjoys conducting public library programming, is excited about community outreach, and extends exemplary customer service. This candidate will work at one of Roseville's three public libraries and manage a team of part-time and full-time staff. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To perform professional duties in support of Department activities including libraries and museums; to assist customers with inquiries and research; to code, classify, and lead cataloging and processing activities of technical staff; and to select and evaluate collection materials. DISTINGUISHING CHARACTERISTICS Librarian I - This is the entry level class in the Librarian series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. Librarian II - This is the journey level class within the Librarian series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. This class is distinguished from the Library Supervisor in that the latter has first-line supervisory responsibility and performs the most difficult and responsible types of duties assigned to classes within this series including assigned program responsibilities. SUPERVISION RECEIVED AND EXERCISED Librarian I Receives general supervision from a Library Supervisor or City Librarian. May exercise direct supervision over technical and administrative support personnel. Librarian II Receives direction from a Library Supervisor or City Librarian. May exercise direct supervision over technical and administrative support personnel; and technical and functional supervision over lower level professional personnel. Examples of Duties EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Provide reference and advisory services to customers; perform professional work in the classification, cataloging, and ordering of collection materials of various media including original cataloging when required; assist with implementing on-going authority control procedures and maintain authority file. Provide administration and maintenance of an integrated library system; the library’s commercial databases; the department’s web pages and social media sites and virtual department services. Train staff and patrons on new techniques and technologies associated with library services. Assist in developing the collection by reading, reviewing and recommending materials; review current collection to determine additional materials needed and select materials for repair or discard. Observe operations and make recommendations related to a variety of library services including Internet, audio-visual, reference and technical services; prepare and maintain related records and reports. Identify various user and community needs and recommend, plan and assist in developing appropriate programs; design and arrange library/museum materials for display; compile bibliographies for print and/or department website use. Assess customer needs through discussion with patrons; make recommendations about effective use of department resources and services to meet customer needs. Instruct customers in the use of library tools including catalogs, computer databases, bibliographic resources, and the Internet. Propose, plan, coordinate, market and implement a variety of community outreach programs, department programs, museum programs and activities, and special events as assigned. Consult with library professional staff on the selection, implementation and maintenance of library technology, equipment and software programs. Test and implement computer applications and analyze problems with existing applications; consult with City department staff; coordinate system activities with users to identify needs; participate in the installation of software, system configuration, and troubleshooting of software and hardware issues in support of the City’s virtual library. Seek ways to improve information access in support of the department’s mission and programs; promote and maintain the library’s commercial databases. Provide support and expertise in the selection, setup and maintenance of third party software. Promote library and museum services and programs through news releases, flyers, brochures, social media, email marketing and current website information. Assist in the design and implementation of standards for selection, review and replacement of subject collections; conduct ongoing statistical analysis of collections and collection needs. Assist in budget priorities regarding assigned area; prepare budget reports; administer, coordinate, monitor and control expenditures and budget for collection development, programs, marketing and advertising Prepare and administer grants. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related duties as assigned. Minimum Qualifications Librarian I Knowledge of : Principles and practices of library science. Library organization, services and equipment including applicable information systems technology. Basic principles and practices of program development and service delivery. Information sources, bibliographies, reference materials, and cataloging and classification systems. Collection development, including material selection and cataloging procedures. Principles and practices of library systems administration, programming, electronic data processing and application documentation. Current trends, standards and emerging technologies in public libraries and the Internet. Techniques of customer service and patron assistance. Ability to : Perform professional library work related to research and classification and cataloging of library materials. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; intermittently push and pull carts; stand and sit continuously when on a public desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds of less. Assess customer needs and provide accurate reference information through use of appropriate search techniques. Plan, organize and coordinate a variety of programs as assigned. Obtain information through interview; work courteously with the public, and work effectively with interruption. Interpret and explain pertinent library and City policies and procedures. Use automated library systems and modern office equipment, including personal computer programs for word processing, spreadsheet, database, and audio/visual display applications. Communicate clearly and concisely, both orally and in writing. Prepare a variety of reports and maintain accurate records and files. Recognize problems or potential problems regarding library technology functions. Supervise, train and evaluate assigned personnel. May work weekends and evening shifts as assigned. Establish and maintain effective working relationships with those contacted in the course of work. Experience and Training Experience : No experience is required. AND Training : A Bachelor’s degree from an accredited college or university. Possession of a Master’s degree in Library Science is desirable. License or Certificate : Possession of a valid California driver’s license by date of appointment. Possession of, or ability to obtain, First Aid and CPR Certifications as issued by the American Red Cross within six months of hire. Librarian II In addition to the qualifications for the Librarian I: Knowledge of : Principles and practices of public library service development. Advanced library reference sources and complex search techniques. Public library policies and procedures. Ability to : Independently perform professional librarian duties. Assist in developing operating policies and procedures related to area of assignment. Experience and Training Experience : Two years of responsible experience performing duties similar to that of a Librarian I with the City of Roseville. AND Training : A Bachelor’s degree from an accredited college or university. Possession of a Master’s degree in Library Science is desirable. License or Certificate Possession of a valid California driver’s license by date of appointment. Possession of, or ability to obtain, First Aid and CPR Certifications as issued by the American Red Cross within six months of hire. Supplemental Information ADDITIONAL INFORMATION: Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: 7/30/2024 11:59 PM Pacific
Jul 10, 2024
Full Time
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the City of Roseville Parks Recreation and Libraries Department in the role of Librarian. Come serve a dynamic growing library system in one of the nation's most desired Cities! The City of Roseville is looking for someone who is creative, enjoys conducting public library programming, is excited about community outreach, and extends exemplary customer service. This candidate will work at one of Roseville's three public libraries and manage a team of part-time and full-time staff. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To perform professional duties in support of Department activities including libraries and museums; to assist customers with inquiries and research; to code, classify, and lead cataloging and processing activities of technical staff; and to select and evaluate collection materials. DISTINGUISHING CHARACTERISTICS Librarian I - This is the entry level class in the Librarian series. This class is distinguished from the journey level by the performance of the more routine tasks and duties assigned to positions within this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under general supervision while learning job tasks. Librarian II - This is the journey level class within the Librarian series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. This class is distinguished from the Library Supervisor in that the latter has first-line supervisory responsibility and performs the most difficult and responsible types of duties assigned to classes within this series including assigned program responsibilities. SUPERVISION RECEIVED AND EXERCISED Librarian I Receives general supervision from a Library Supervisor or City Librarian. May exercise direct supervision over technical and administrative support personnel. Librarian II Receives direction from a Library Supervisor or City Librarian. May exercise direct supervision over technical and administrative support personnel; and technical and functional supervision over lower level professional personnel. Examples of Duties EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following: Provide reference and advisory services to customers; perform professional work in the classification, cataloging, and ordering of collection materials of various media including original cataloging when required; assist with implementing on-going authority control procedures and maintain authority file. Provide administration and maintenance of an integrated library system; the library’s commercial databases; the department’s web pages and social media sites and virtual department services. Train staff and patrons on new techniques and technologies associated with library services. Assist in developing the collection by reading, reviewing and recommending materials; review current collection to determine additional materials needed and select materials for repair or discard. Observe operations and make recommendations related to a variety of library services including Internet, audio-visual, reference and technical services; prepare and maintain related records and reports. Identify various user and community needs and recommend, plan and assist in developing appropriate programs; design and arrange library/museum materials for display; compile bibliographies for print and/or department website use. Assess customer needs through discussion with patrons; make recommendations about effective use of department resources and services to meet customer needs. Instruct customers in the use of library tools including catalogs, computer databases, bibliographic resources, and the Internet. Propose, plan, coordinate, market and implement a variety of community outreach programs, department programs, museum programs and activities, and special events as assigned. Consult with library professional staff on the selection, implementation and maintenance of library technology, equipment and software programs. Test and implement computer applications and analyze problems with existing applications; consult with City department staff; coordinate system activities with users to identify needs; participate in the installation of software, system configuration, and troubleshooting of software and hardware issues in support of the City’s virtual library. Seek ways to improve information access in support of the department’s mission and programs; promote and maintain the library’s commercial databases. Provide support and expertise in the selection, setup and maintenance of third party software. Promote library and museum services and programs through news releases, flyers, brochures, social media, email marketing and current website information. Assist in the design and implementation of standards for selection, review and replacement of subject collections; conduct ongoing statistical analysis of collections and collection needs. Assist in budget priorities regarding assigned area; prepare budget reports; administer, coordinate, monitor and control expenditures and budget for collection development, programs, marketing and advertising Prepare and administer grants. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related duties as assigned. Minimum Qualifications Librarian I Knowledge of : Principles and practices of library science. Library organization, services and equipment including applicable information systems technology. Basic principles and practices of program development and service delivery. Information sources, bibliographies, reference materials, and cataloging and classification systems. Collection development, including material selection and cataloging procedures. Principles and practices of library systems administration, programming, electronic data processing and application documentation. Current trends, standards and emerging technologies in public libraries and the Internet. Techniques of customer service and patron assistance. Ability to : Perform professional library work related to research and classification and cataloging of library materials. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; intermittently push and pull carts; stand and sit continuously when on a public desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds of less. Assess customer needs and provide accurate reference information through use of appropriate search techniques. Plan, organize and coordinate a variety of programs as assigned. Obtain information through interview; work courteously with the public, and work effectively with interruption. Interpret and explain pertinent library and City policies and procedures. Use automated library systems and modern office equipment, including personal computer programs for word processing, spreadsheet, database, and audio/visual display applications. Communicate clearly and concisely, both orally and in writing. Prepare a variety of reports and maintain accurate records and files. Recognize problems or potential problems regarding library technology functions. Supervise, train and evaluate assigned personnel. May work weekends and evening shifts as assigned. Establish and maintain effective working relationships with those contacted in the course of work. Experience and Training Experience : No experience is required. AND Training : A Bachelor’s degree from an accredited college or university. Possession of a Master’s degree in Library Science is desirable. License or Certificate : Possession of a valid California driver’s license by date of appointment. Possession of, or ability to obtain, First Aid and CPR Certifications as issued by the American Red Cross within six months of hire. Librarian II In addition to the qualifications for the Librarian I: Knowledge of : Principles and practices of public library service development. Advanced library reference sources and complex search techniques. Public library policies and procedures. Ability to : Independently perform professional librarian duties. Assist in developing operating policies and procedures related to area of assignment. Experience and Training Experience : Two years of responsible experience performing duties similar to that of a Librarian I with the City of Roseville. AND Training : A Bachelor’s degree from an accredited college or university. Possession of a Master’s degree in Library Science is desirable. License or Certificate Possession of a valid California driver’s license by date of appointment. Possession of, or ability to obtain, First Aid and CPR Certifications as issued by the American Red Cross within six months of hire. Supplemental Information ADDITIONAL INFORMATION: Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: 7/30/2024 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is located within the Department of Utilities (DOU) Systems and Citywide GIS Division of the Information Technology (IT), and primarily responsible for administrating, managing, and enhancing the work order management systems used in DOU water, wastewater, and storm drainage operations. Main duties include coordinating with multiple teams and user groups to identify business process improvement opportunities; Designing and implementing workflows and integrations; Performing system maintenance and troubleshooting; Planning and performing system upgrades; and creating reports and dashboards to track performance measures, etc. IDEAL CANDIDATE STATEMENT The City of Sacramento is seeking a Program Specialist with strong business analysis and technology system support experience. The ideal candidate will communicate concisely and tactfully, and will work collaboratively with City staff at all levels, other technology experts, and staff from other government agencies. The ideal candidate should have experience in the following areas: • Ability to conduct technology requirement gathering, solutions analysis, design, planning, and implementation using an analytical approach and clear documentation. • Experience in facilitating and managing business process improvement. • Experience in managing multiple complex projects, working with diverse teams, and consistently delivering successful IT solutions. • Familiarity with technology systems such as work order management systems, or other technology systems that support municipal utilities operations. Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations. DISTINGUISHING CHARACTERISTICS This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact. This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department. SUPERVISION RECEIVED AND EXERCISED General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional, technical, and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department. ESSENTIAL DUTIES AND RESPONSIBILITIES Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff. Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies. Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines. Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents. Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants. Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of public administration and governmental finance, budgeting, and accounting. Procurement methods. Research techniques, methods and procedures. Methods and practices of modern office management. Principles and practices of program management and administration. Technical report writing. Methods of analysis. Principles and practices of supervision. Skill in: Managing multiple tasks and deadlines. Customer service, including dealing with people under stress, and problem solving. Use of computers, computer applications, and software. Ability to: Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Supervise and direct professional, technical, and clerical staff. Analyze fiscal problems and make sound policy and procedural recommendations. Make effective presentations to public officials, committees, and outside agencies. Establish and maintain effective working relationships with employees and the general public. Prepare technical and analytic reports. Communicate effectively, orally and in writing. Make program or project changes based on analysis of results, new legislation, or departmental changes. Meet multiple deadlines. EXPERIENCE AND EDUCATION Experience: Four years of progressively responsible professional-level administrative experience. -AND- Education: A Bachelor’s Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction. Substitution: Additional qualifying experience may substitute for the required education on a year for year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resourc es Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-572 6 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 7/30/2024 11:59 PM Pacific
Jul 10, 2024
Full Time
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is located within the Department of Utilities (DOU) Systems and Citywide GIS Division of the Information Technology (IT), and primarily responsible for administrating, managing, and enhancing the work order management systems used in DOU water, wastewater, and storm drainage operations. Main duties include coordinating with multiple teams and user groups to identify business process improvement opportunities; Designing and implementing workflows and integrations; Performing system maintenance and troubleshooting; Planning and performing system upgrades; and creating reports and dashboards to track performance measures, etc. IDEAL CANDIDATE STATEMENT The City of Sacramento is seeking a Program Specialist with strong business analysis and technology system support experience. The ideal candidate will communicate concisely and tactfully, and will work collaboratively with City staff at all levels, other technology experts, and staff from other government agencies. The ideal candidate should have experience in the following areas: • Ability to conduct technology requirement gathering, solutions analysis, design, planning, and implementation using an analytical approach and clear documentation. • Experience in facilitating and managing business process improvement. • Experience in managing multiple complex projects, working with diverse teams, and consistently delivering successful IT solutions. • Familiarity with technology systems such as work order management systems, or other technology systems that support municipal utilities operations. Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations. DISTINGUISHING CHARACTERISTICS This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact. This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department. SUPERVISION RECEIVED AND EXERCISED General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional, technical, and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department. ESSENTIAL DUTIES AND RESPONSIBILITIES Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff. Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies. Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines. Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents. Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants. Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of public administration and governmental finance, budgeting, and accounting. Procurement methods. Research techniques, methods and procedures. Methods and practices of modern office management. Principles and practices of program management and administration. Technical report writing. Methods of analysis. Principles and practices of supervision. Skill in: Managing multiple tasks and deadlines. Customer service, including dealing with people under stress, and problem solving. Use of computers, computer applications, and software. Ability to: Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Supervise and direct professional, technical, and clerical staff. Analyze fiscal problems and make sound policy and procedural recommendations. Make effective presentations to public officials, committees, and outside agencies. Establish and maintain effective working relationships with employees and the general public. Prepare technical and analytic reports. Communicate effectively, orally and in writing. Make program or project changes based on analysis of results, new legislation, or departmental changes. Meet multiple deadlines. EXPERIENCE AND EDUCATION Experience: Four years of progressively responsible professional-level administrative experience. -AND- Education: A Bachelor’s Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction. Substitution: Additional qualifying experience may substitute for the required education on a year for year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resourc es Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-572 6 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 7/30/2024 11:59 PM Pacific
Description THIS POSTING MAY CLOSE AT ANYTIME AND WILL REMAIN OPEN UNTIL FILLED. The posted salary reflects the 7% increase effective October 1, 2023. An additional 6% salary increase will occur in October 2024. Increased County contributions to medical will be in effect starting January 1, 2024. Under general direction, to serve as a confidential secretary for a County department head or other County division administrator; to perform a wide variety of clerical, administrative, staffing, and office management duties; to perform and provide information gathering, information preparation, and public relations assignments; may supervise lower level clerical or other support staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS The Executive Secretary classification serves as lead secretary in any County department/agency and may be assigned full or functional supervisory duties of lower-level support staff. Incumbents are expected to have a high degree of knowledge of programs, services, and objectives sufficient to plan, evaluate, coordinate, and perform the most difficult or sensitive secretarial duties for the department head or division administrator. Executive Secretary is a confidential position and reports to a department head or division administrator. Example of Duties Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law. •Performs as the personal, confidential secretary to the department head or division administrator; •Performs a variety of office management, administrative support, and fiscal support assignments; •Refers matters not requiring the department head/division administrator personal attention to other appropriate staff members and may follow through to ensure timely reply; •Performs public information and relations assignments, including receiving office visitors and telephone calls, providing comprehensive information about policies, functions, and procedures; •Prepares correspondence and informational materials for the department; •Creates and maintains office calendar; •Maintains calendars and schedules appointments for the department head/ division administrator; •Confirms or reschedules appointments as needed; •Schedules and coordinates meetings and conferences, books conference rooms, arranges for employee travel; •Maintains and tracks a variety of fiscal and budget control journals, documents, and reports; •Maintains and submits payroll documents and records; •Processes and submit claims and follows purchasing procedures; •Sorts and processes mail; •Prepares purchasing documents and facilitates purchasing procedures; •Assists with the development and control of the department budget; •Gathers, organizes, and summarizes a variety of data and information; •Performs special projects and prepares reports; •Operates computers, maintaining and updating files and databases; •Coordinates department meetings, training, and presentations; •Assists with the development of policies and policy and program revisions related to department policies and procedures; •Works with Human Resources with department-level personnel services; •If assigned supervisory duties, assists in the interview and hiring process, trains and evaluates subordinate; •Assigns work and oversees work flow processes; •Monitors and evaluates work performance and recommends disciplinary action; •Other related duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be. Education: Equivalent to completion of the twelfth grade. Completion of advanced schooling in secretarial coursework, business, or information technology is preferred. Experience : Two (2) years of previous administrative, office, and general support work experience comparable to that of a Secretary I with San Benito County; OR Four (4) years of responsible work experience performing a variety of administrative and office support work, including substantial experience in a public contact position. Desirable: Experience with supervising and evaluating staff. Special Requirements: 1) Possession of, or ability to obtain, an appropriate valid California Driver's License; 2) Qualify for security clearance through a background investigation and fingerprint check. 3) Ability to travel in-county and out-of-county to attend trainings and continuing education activities; and Knowledge Of/Ability To Knowledge of: Principles and practices of modern office management techniques; current policies, procedures, laws, regulation, and standards utilized by department/county; general organization and functions of county government and assigned department; public and community relations; proper techniques and professionalism in dealing with members of the public over the telephone, through correspondence, or in person establishment and maintenance of files and information retrieval systems; use of modern office management methods and procedures; basic mathematical computations; account and statistical record keeping; principles and practices in report writing, proofreading and in operating office equipment; the use of business computer equipment and software used in the assigned department; filling and record keeping; general principles and practices of effective supervision and of managing the administrative, secretarial and clerical functions of the assigned office; purchasing methods and procedures; proper English usage, spelling, grammar, and punctuation; safe work procedures. Ability to: Effectively represent a County Department with dealing with other County staff, the public, community organizations, and other government agencies; deal effectively with a wide variety of personalities and situations with tact, diplomacy, maturity, poise, and firmness; exercise sound judgment when acting upon own initiative; interpret and apply county policies, ordinances, rules, and regulations; maintain and safeguard confidential and highly sensitive information, records, and documents; understand and correctly follow oral and written instructions; effectively communicate both orally and in writing; create and maintain effective working relationships with those contacted during the course of work; produce acceptable work product under pressure of deadline; work with considerable independence and initiative while exercising good judgment in recognizing scope of authority; compose correspondence on own initiative; motivate self without pressure of a deadline; gather, organize, analyze, and present a variety of data and information; prepare clear, concise, and accurate records and reports; exhibit attention to detail and Establish and maintain cooperative working relationships accuracy; prepare public relations and informational material; take and transcribe notes of dictation and meetings; use a personal computer and software for word processing and administrative support work; interpret and explain procedures to others; prioritize work assignments; provide lead direction, work coordination, or supervision for other support staff, as assigned; follow safe work practices and operate a motor vehicle. Physical Requirements/Work Environment: Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes of training; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods. Selection Process: All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list. Disaster Service Workers: All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster. SAN BENITO COUNTY BENEFITS FOR CONFIDENTIAL/CONFIDENTIAL MANAGEMENT EMPLOYEES (This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU) Employees in regular, full-time positions will be eligible to participate in the following employee benefits: Pay Day: Employees are paid bi-weekly. Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly. Vacation: Based on continued years of service. Newly hired C/CM employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required).Maximum accruals may apply depending on the bargaining unit. 5 to 9 years of service = 15 days per year 10 to 14 years of service = 18 days per year 15 + years of service = 20 days per year Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated. Holidays: 13.5 holidays (including 4 floating) for most employees. Sick Leave: 15 days per year. Maximum accruals apply. Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate. Increase County contributions to medical effective January 2024. a. Employee Only: $750.00, which would include the PEMHCA Minimum b. Employee Plus One: $1,250.00, which would include the PEMHCA Minimum c. Family: $1,515.00, which would include the PEMHCA Minimum The County's contribution above shall be prorated for positions that are less than .90 FTE rounding to the nearest one-quarter time. HRA: Employee Only Medical Plan: $1,500 maximum Employee Plus One Medical Plan: $3,000 maximum. Employee Plus Family Medical Plan: $4,000 maximum. Employees who are eligible to receive a "cash in lieu of' enrollment in the County's medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23). Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families. Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only. Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available. Disability Insurance: Confidential and Management groups participate in the State Disability Insurance. Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees. Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply. Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit. All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS. Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances. Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions. 01 Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses. Yes No 02 I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed. Yes 03 Please indicate your highest level of education. Did not complete high school or equivalent High School, GED, or equivalent Some College Associate's Degree Bachelor's Degree Master's Degree or higher 04 Select the one box that best describes how you meet or exceed the minimum qualifications for the Executive Secretary position with the County of San Benito. Two years or more of full-time paid secretarial or administrative assistant experience in a local, state or other government agency. In order to be qualified, experience must have been in direct support of a manager or higher level position. Four years or more of full-time paid clerical or higher level experience which included primary responsibilities for the following: a) calendar management for a supervisor, program, or department; b) Perform a variety of office management, administrative support, and fiscal support assignments; and c) screening and routing calls, correspondence and/or in-person visitors. None of the above 05 Describe in detail how you meet or exceed the minimum qualifications for the Executive Secretary position with the County of San Benito. Also include in your response the following areas: • Your progressive clerical, secretarial and/or administrative experience. Identify the computer software and your level of proficiency using it to execute your duties • Specific duties performed while multi-tasking and shifting priorities in order to meet critical deadlines while working directly with internal and external customers. Include the tracking method(s) you use to plan, schedule, and/or prioritize your assignments • Your experience conducting research for projects and to solve problems • Provide an example which demonstrates your ability to resolve conflict with an irate/hostile internal or external customer Indicate your employer(s), position title(s), dates of employment, and your role in working independently and in making independent judgements. If you have no relevant experience, please type "None." 06 Select all the boxes that indicate three or more years of paid experience maintaining calendars and coordinating meetings, conferences, and/or speaking engagements for your supervisor, manager, executive, elected official, etc. None Coordinate and match calendars Schedule and/or reschedule appointments/conference rooms Assess time requirements in order to establish priorities Room set-up Make travel/hotel arrangements Department/Organization calendars Program calendars (i.e., food service, epidemiology, public health education, human services, department program, etc.) Assemble/distribute meeting documents 07 Describe in detail your calendar management experience to include your responsibility coordinating and executing the technical and logistical aspects of arranging appointments, meetings, speaking engagements and conferences for the supervisor, manager, executive, elected official, etc. In your response, also indicate the frequency in which this job duty was performed, the computer software used and how it was used to execute your duties, if you attend the meeting, your role in the meetings, whose calendar you are responsible for and attendees. If you have no experience in this area, please type "None." 08 Select all the boxes that best identify the individuals that you have had a continuous interpersonal working relationship with for three or more years while performing your secretarial/clerical duties. None The Public Staff from other departments, organizations or agencies Vendors Supervisor Manager Deputy Director Director Agency Administrator Executive Officer and/or Owner of Company Business Leaders or Elected Official Board or Commission 09 Select all of the boxes for which you have experience working directly with internal and external customers on a regular and recurring basis. If you have no relative experience, select none. None Communicating standard rules, regulations, processes, policies, procedures, and/or actions on a regular and recurring basis Working directly with internal and external customers who are upset with you because of your actions/decisions Communicating rules, regulations, processes, policies, procedures, and/or actions which would require complex investigation De-escalating hostile/upset members of the public in a face-to-face setting and/or over the phone 10 Select all the boxes for which you have lead worker and/or supervisory experience. If you have no relevant experience, select none. None Training and cross train clerical staff Team building Mentoring Evaluating staff productivity and achievements Progressive discipline and investigating disciplinary issues Assign workload and monitor productivity to ensure work is done timely Conflict resolution or resolving complaints Involved in the interview and hiring process Provide direction and/or guidance to clerical staff in explaining and clarifying rules, documents, codes, and regulations Required Question Closing Date/Time: Continuous
Jul 17, 2024
Full Time
Description THIS POSTING MAY CLOSE AT ANYTIME AND WILL REMAIN OPEN UNTIL FILLED. The posted salary reflects the 7% increase effective October 1, 2023. An additional 6% salary increase will occur in October 2024. Increased County contributions to medical will be in effect starting January 1, 2024. Under general direction, to serve as a confidential secretary for a County department head or other County division administrator; to perform a wide variety of clerical, administrative, staffing, and office management duties; to perform and provide information gathering, information preparation, and public relations assignments; may supervise lower level clerical or other support staff; and performs related work as required. DISTINGUISHING CHARACTERISTICS The Executive Secretary classification serves as lead secretary in any County department/agency and may be assigned full or functional supervisory duties of lower-level support staff. Incumbents are expected to have a high degree of knowledge of programs, services, and objectives sufficient to plan, evaluate, coordinate, and perform the most difficult or sensitive secretarial duties for the department head or division administrator. Executive Secretary is a confidential position and reports to a department head or division administrator. Example of Duties Duties include but are not limited to those described below. Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law. •Performs as the personal, confidential secretary to the department head or division administrator; •Performs a variety of office management, administrative support, and fiscal support assignments; •Refers matters not requiring the department head/division administrator personal attention to other appropriate staff members and may follow through to ensure timely reply; •Performs public information and relations assignments, including receiving office visitors and telephone calls, providing comprehensive information about policies, functions, and procedures; •Prepares correspondence and informational materials for the department; •Creates and maintains office calendar; •Maintains calendars and schedules appointments for the department head/ division administrator; •Confirms or reschedules appointments as needed; •Schedules and coordinates meetings and conferences, books conference rooms, arranges for employee travel; •Maintains and tracks a variety of fiscal and budget control journals, documents, and reports; •Maintains and submits payroll documents and records; •Processes and submit claims and follows purchasing procedures; •Sorts and processes mail; •Prepares purchasing documents and facilitates purchasing procedures; •Assists with the development and control of the department budget; •Gathers, organizes, and summarizes a variety of data and information; •Performs special projects and prepares reports; •Operates computers, maintaining and updating files and databases; •Coordinates department meetings, training, and presentations; •Assists with the development of policies and policy and program revisions related to department policies and procedures; •Works with Human Resources with department-level personnel services; •If assigned supervisory duties, assists in the interview and hiring process, trains and evaluates subordinate; •Assigns work and oversees work flow processes; •Monitors and evaluates work performance and recommends disciplinary action; •Other related duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS Any combination of education, training and experience that would likely provide the required knowledge, skills and abilities may be considered qualifying. A typical way to obtain the required knowledge, skills and abilities would be. Education: Equivalent to completion of the twelfth grade. Completion of advanced schooling in secretarial coursework, business, or information technology is preferred. Experience : Two (2) years of previous administrative, office, and general support work experience comparable to that of a Secretary I with San Benito County; OR Four (4) years of responsible work experience performing a variety of administrative and office support work, including substantial experience in a public contact position. Desirable: Experience with supervising and evaluating staff. Special Requirements: 1) Possession of, or ability to obtain, an appropriate valid California Driver's License; 2) Qualify for security clearance through a background investigation and fingerprint check. 3) Ability to travel in-county and out-of-county to attend trainings and continuing education activities; and Knowledge Of/Ability To Knowledge of: Principles and practices of modern office management techniques; current policies, procedures, laws, regulation, and standards utilized by department/county; general organization and functions of county government and assigned department; public and community relations; proper techniques and professionalism in dealing with members of the public over the telephone, through correspondence, or in person establishment and maintenance of files and information retrieval systems; use of modern office management methods and procedures; basic mathematical computations; account and statistical record keeping; principles and practices in report writing, proofreading and in operating office equipment; the use of business computer equipment and software used in the assigned department; filling and record keeping; general principles and practices of effective supervision and of managing the administrative, secretarial and clerical functions of the assigned office; purchasing methods and procedures; proper English usage, spelling, grammar, and punctuation; safe work procedures. Ability to: Effectively represent a County Department with dealing with other County staff, the public, community organizations, and other government agencies; deal effectively with a wide variety of personalities and situations with tact, diplomacy, maturity, poise, and firmness; exercise sound judgment when acting upon own initiative; interpret and apply county policies, ordinances, rules, and regulations; maintain and safeguard confidential and highly sensitive information, records, and documents; understand and correctly follow oral and written instructions; effectively communicate both orally and in writing; create and maintain effective working relationships with those contacted during the course of work; produce acceptable work product under pressure of deadline; work with considerable independence and initiative while exercising good judgment in recognizing scope of authority; compose correspondence on own initiative; motivate self without pressure of a deadline; gather, organize, analyze, and present a variety of data and information; prepare clear, concise, and accurate records and reports; exhibit attention to detail and Establish and maintain cooperative working relationships accuracy; prepare public relations and informational material; take and transcribe notes of dictation and meetings; use a personal computer and software for word processing and administrative support work; interpret and explain procedures to others; prioritize work assignments; provide lead direction, work coordination, or supervision for other support staff, as assigned; follow safe work practices and operate a motor vehicle. Physical Requirements/Work Environment: Work is performed primarily in an office environment including sitting at a desk working with computer equipment for prolonged periods, and travel for work purposes of training; hear and communicate orally in person, on the phone and in meetings; hand/eye coordination for use of computer/office equipment and performing ergonomics assessments; visual ability to distinguish colors; regularly working with files and general office equipment; safely operate a motor vehicle. Light to moderate lifting and carrying of files; occasionally stand and walk for extended periods. Selection Process: All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list. Disaster Service Workers: All San Benito County employees are designated “Disaster Service Workers” through state and local laws (CA Government Code Sec. 3100-3109 and Emergency Services Chapter 6 via adoption of local Ordinance No. 361 § 1, 2-25-75). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following significant emergency or disaster. SAN BENITO COUNTY BENEFITS FOR CONFIDENTIAL/CONFIDENTIAL MANAGEMENT EMPLOYEES (This is meant to be an overview of benefits only. For full benefit terms and conditions, please see MOU) Employees in regular, full-time positions will be eligible to participate in the following employee benefits: Pay Day: Employees are paid bi-weekly. Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly. Vacation: Based on continued years of service. Newly hired C/CM employees may be eligible for higher vacation accrual rate for previous public sector experience (verification required).Maximum accruals may apply depending on the bargaining unit. 5 to 9 years of service = 15 days per year 10 to 14 years of service = 18 days per year 15 + years of service = 20 days per year Administrative Leave: Management employees receive 80 hours of administrative leave per calendar year. Forty (40) unused hours can be paid out at the end of the calendar year. Administrative leave is pro-rated. Holidays: 13.5 holidays (including 4 floating) for most employees. Sick Leave: 15 days per year. Maximum accruals apply. Medical Plan: Comprehensive CalPERS medical plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are eligible to participate. Increase County contributions to medical effective January 2024. a. Employee Only: $750.00, which would include the PEMHCA Minimum b. Employee Plus One: $1,250.00, which would include the PEMHCA Minimum c. Family: $1,515.00, which would include the PEMHCA Minimum The County's contribution above shall be prorated for positions that are less than .90 FTE rounding to the nearest one-quarter time. HRA: Employee Only Medical Plan: $1,500 maximum Employee Plus One Medical Plan: $3,000 maximum. Employee Plus Family Medical Plan: $4,000 maximum. Employees who are eligible to receive a "cash in lieu of' enrollment in the County's medical plan shall receive a taxable payment of $150 monthly (pro-rated into biweekly installments of $69.23). Dental Plan: County contributes $30 to Delta Dental plan for full-time employees and their families. Vision Plan: The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to full-time employees only. Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Voluntary life insurance plans available. Disability Insurance: Confidential and Management groups participate in the State Disability Insurance. Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees. Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply. Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit. All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS. Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances. Flexible Spending Accounts: Health and Dependent Care available, pre-tax deductions. 01 Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Your responses to the questions must be supported by both the work experience listed on your application as well as your resume. The rating of the supplemental questions may determine your application status and/or rank on the eligible list. Answers such as "see resume" or "see above" will remove you from consideration. I have read and understand the statement above concerning submission of supplemental questionnaire responses. Yes No 02 I understand all County employees will be required to take an Oath of Office and will be called upon to act as Disaster Service Workers, when needed. Yes 03 Please indicate your highest level of education. Did not complete high school or equivalent High School, GED, or equivalent Some College Associate's Degree Bachelor's Degree Master's Degree or higher 04 Select the one box that best describes how you meet or exceed the minimum qualifications for the Executive Secretary position with the County of San Benito. Two years or more of full-time paid secretarial or administrative assistant experience in a local, state or other government agency. In order to be qualified, experience must have been in direct support of a manager or higher level position. Four years or more of full-time paid clerical or higher level experience which included primary responsibilities for the following: a) calendar management for a supervisor, program, or department; b) Perform a variety of office management, administrative support, and fiscal support assignments; and c) screening and routing calls, correspondence and/or in-person visitors. None of the above 05 Describe in detail how you meet or exceed the minimum qualifications for the Executive Secretary position with the County of San Benito. Also include in your response the following areas: • Your progressive clerical, secretarial and/or administrative experience. Identify the computer software and your level of proficiency using it to execute your duties • Specific duties performed while multi-tasking and shifting priorities in order to meet critical deadlines while working directly with internal and external customers. Include the tracking method(s) you use to plan, schedule, and/or prioritize your assignments • Your experience conducting research for projects and to solve problems • Provide an example which demonstrates your ability to resolve conflict with an irate/hostile internal or external customer Indicate your employer(s), position title(s), dates of employment, and your role in working independently and in making independent judgements. If you have no relevant experience, please type "None." 06 Select all the boxes that indicate three or more years of paid experience maintaining calendars and coordinating meetings, conferences, and/or speaking engagements for your supervisor, manager, executive, elected official, etc. None Coordinate and match calendars Schedule and/or reschedule appointments/conference rooms Assess time requirements in order to establish priorities Room set-up Make travel/hotel arrangements Department/Organization calendars Program calendars (i.e., food service, epidemiology, public health education, human services, department program, etc.) Assemble/distribute meeting documents 07 Describe in detail your calendar management experience to include your responsibility coordinating and executing the technical and logistical aspects of arranging appointments, meetings, speaking engagements and conferences for the supervisor, manager, executive, elected official, etc. In your response, also indicate the frequency in which this job duty was performed, the computer software used and how it was used to execute your duties, if you attend the meeting, your role in the meetings, whose calendar you are responsible for and attendees. If you have no experience in this area, please type "None." 08 Select all the boxes that best identify the individuals that you have had a continuous interpersonal working relationship with for three or more years while performing your secretarial/clerical duties. None The Public Staff from other departments, organizations or agencies Vendors Supervisor Manager Deputy Director Director Agency Administrator Executive Officer and/or Owner of Company Business Leaders or Elected Official Board or Commission 09 Select all of the boxes for which you have experience working directly with internal and external customers on a regular and recurring basis. If you have no relative experience, select none. None Communicating standard rules, regulations, processes, policies, procedures, and/or actions on a regular and recurring basis Working directly with internal and external customers who are upset with you because of your actions/decisions Communicating rules, regulations, processes, policies, procedures, and/or actions which would require complex investigation De-escalating hostile/upset members of the public in a face-to-face setting and/or over the phone 10 Select all the boxes for which you have lead worker and/or supervisory experience. If you have no relevant experience, select none. None Training and cross train clerical staff Team building Mentoring Evaluating staff productivity and achievements Progressive discipline and investigating disciplinary issues Assign workload and monitor productivity to ensure work is done timely Conflict resolution or resolving complaints Involved in the interview and hiring process Provide direction and/or guidance to clerical staff in explaining and clarifying rules, documents, codes, and regulations Required Question Closing Date/Time: Continuous