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TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Manager I-VII Army No Military Crosswalk. Qualified veterans are encouraged to apply. Manager I-VII Navy 111x, 112X 113X 114X, 611X, 612X, 621X, 631X, 632X, 641X, 648X Manager I-VII Coast Guard SEI15 Manager I-VII Marine Corps 0203, 0207, 0302, 0520, 0602, 0802, 1802, 6502, 7202, 7208, 7210, 7220 Manager I-VII Air Force 8U000, 9G100, 16GX, 41AX, 86M0, 86P0 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf VETERAN'S PREFERENCE: If you choose to claim veteran's employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran's Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/ BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Mahesh Menon, (512) 389-8705 PHYSICAL WORK ADDRESS: TPWD Headquarters Information Technology - Strategy & Business Development, 4200 Smith School Road, Austin, TX 78744 GENERAL DESCRIPTION Under the direction of the Chief of Strategic Business Development in IT, this position performs highly complex (senior-level) managerial work administering the daily operations and activities of an agency's business function, division, or department including the oversight and management of the IT Project Managers (PMs) and their tasks. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Works according to the guidelines set forth by the IT Project Management Office to implement, coordinate, monitor, and evaluate technology standards, policies, and procedures related to Software Development Lifecycle (SDLC) and management of Projects. Assists with preparation of technology related reports for management and oversight agencies. Collaborates with Business Units, Application Development, Operations, Security and other IT Teams to plan, implement, track and report various initiatives. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations, and procedures. NOTE: Internal Posting. Open to current TPWD employees. Qualifications: MINIMUM QUALIFICATIONS Education: Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology or closely related field with a strong technical background in Information Technology systems and theory. Experience: Five years of progressively responsible experience managing IT Project Managers and/or developers. Ten years of experience with IT Project Management and Custom Software Application Development. Experience with any methodology of implementing projects like waterfall, Agile or Iterative. NOTE: Experience may have occurred concurrently. Licensure: If driving is required, applicant must possess a valid class State driver's license. ACCEPTABLE SUBSTITUTIONS Education: One additional year of experience in Information Technology (IT) Project Management may substitute for 30 semester hours of the required education, with a maximum substitution of 120 semester hours. PREFERRED QUALIFICATIONS Education: Graduation from an accredited college or university with a Bachelor's or Master's degree in Business Administration or any Information Technology or Computer Science or a closely related field. Master of Business Administration. Experience: Experience running IT Project Management Office. Experience performing and executing Strategic Planning exercises. Experience as part of a technology team at a Texas state agency or Texas institution of higher education. Experience in communicating effectively with management and providing reports and updates on a regular basis. Licensure: Project Management Professional, Information Technology Infrastructure Library or Scrum certification. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of IT Project Management; Knowledge of the Department of Information Resources' (DIR) policies and guidelines pertaining to custom software development; Knowledge of SDLC processes and methodologies like Waterfall, Agile or Iterative; Knowledge of standard terminology and best business practices of the Information Technology industry; Knowledge of budgetary procedures and reporting requirements; Knowledge of departmental policies and procedures; Knowledge of the principles and practices of public administration and management; Skill in planning, assigning and/or supervising a team of Project Managers; Skill in prioritizing own tasks as well as the tasks of their staff; Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and the use of a computer and applicable software; Skill in effective verbal and written communication; Skill in using MS Word, Excel and Outlook; Skill in effective interaction with staff at all levels of the department and other state agencies and organizations; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in understanding the intent of rules and regulations beyond the literal interpretation; Skill in analyzing procurement support requirements and finding resources to meet needs; Skill in the preparation and review of technical specifications; Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; Ability to work as a member of a team; Ability to work under stressful conditions; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to plan, organize, and prioritize multiple assignments to effectively manage a fast paced and changing work environment without compromising accuracy; Ability to consistently meet internal and external customer needs and expectations in a professional manner; Ability to use sound judgment in dealing with confidential matters of significant consequences Ability to gather, assemble, correlate, and analyze facts and information; Ability to demonstrate a high level of flexibility, integrity, strong work ethic, and commitment to meet deadlines; Ability to train and supervise the work of others and ensure that standard office practices and administrative procedures are followed; Ability to train co-workers in the use of agency's financial system both for procurement entries and budget report requests; Ability to work with staff members, management and vendors to produce quality systems and provide aid in troubleshooting problem areas; Ability to maintain effective working relationships with vendors and suppliers; Ability to perform routine administrative tasks - hiring, disciplinary actions, employee performance recommendations, project management, and staff assignments and scheduling; Ability to establish goals and objectives; Ability to manage business function, division, or department activities; Ability to devise solutions to administrative problems; Ability to develop and evaluate administrative policies and procedures; Ability to prepare reports; Ability to supervise the work of others; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday; This position is suitable to Telework per Division and Agency telework guidelines; Required to pass a national fingerprint - based background check prior to employment offer. Potential candidates will be responsible for expenses related to the background check. Required to work overtime, as necessary; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: Jun 6, 2023, 11:59:00 PM

EXAM NUMBER M2564F-R Type of Recruitment: Open Competitive Job Opportunity When to Submit Your Application: The application filing period will begin on Monday, April 10, 2023 at 8:00 a.m. (Pacific Time) - This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Management Appraisal of Performance Plan (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. No withhold will be allowed in this examination . Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. We seek individuals that: are highly dedicated and committed to their work and interact and work well in a team environment. exhibit proactive and positive attitude and have strong interpersonal relations. have outstanding work ethic and are able to achieve results consistent with interpersonal goals and objectives. are driven and goal-oriented with a strong desire to succeed. The Opportunity We are pursuing qualified candidates to fill Senior Information Technology Consultant, CIO positions responsible for overseeing the development and implementation of a range of complex and highly visible information technology projects within the Chief Executive Office. Essential Job Functions Acts as a hardware, software and Information Technology strategic planning consultant to project teams and user management in a highly specialized field of information technology. Acts as project manager for large, complex and sensitive Information Technology projects. Manages all aspects of information privacy for the County and oversees compliance with County privacy policies and procedures. Manages highly technical special projects, such as manage a line department's information technology operation in County-wide Information Technology meetings to develop policy/standards. Recommends and writes County-wide policy and standards concerning hardware, software, and the infrastructure and encourages recommended standards. Reviews all assigned department's contracts for capital equipment and consultant services and provides advice as to County-wide consistent standards, best practices, best business sense which is consistent with the departments' information technology strategic plans, IT budgets adherence to the department's business plan. Develops comprehensive information technology business criteria and concepts to assist in developing long-range technical business plans. Provides consultation in planning and developing management concepts, objectives, policies, projects, and systems to accomplish the goals of the enterprise. Monitors efficiency and effectiveness, makes recommendations for problem solution, and implements approved recommendations. Advises high level line departmental management on technical and IT financial considerations and may implement approved recommendations. Determines project feasibility and reviews proposed Request for Proposals (RFPs), Request for Quotations (RFQs), Requests for Information (RFI), etc. for outside vendor purchases and advises departments as to County-wide consistency, best prices, and feasibility. Reviews proposed systems design to ensure that design criteria are compatible with long-range development plans. Evaluates major technology purchases (hardware, software, telecommunications, etc.) to determine their effect on existing environment and their compatibility with the future strategic direction of the enterprise and the County as a whole. Requirements Selection Requirements: OPTION I: A Bachelor's Degree* from an accredited college or university** in Computer Science, Business Administration, Public Administration, or closely related field, with twelve technology-related units - AND - two years of experience within the last five years managing or assisting in the management of a technical IT organization, including a budget, personnel, fiscal, or other administrative function. OR OPTION II: Two years of experience within the last five years at the level of Information Technology Consultant, CIO***, Information Technology Specialist, ISD****, or Information Technology Specialist I*****. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for any type of college degree, such as a Bachelor, Master, or Doctorate degree, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization at the time of filing or within seven (7) calendar days from application submission. Required documents may also be emailed to YFilonova@hr.lacounty.gov . **Accredited colleges or universities are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (OHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. ***Experience at the level of Information Technology Consultant, CIO in the County of Los Angeles acts primarily as an Information Technology technical or business analyst consultant to the Chief Information Officer and Information Systems division managers in County Departments. ****Experience at the level of Information Technology Specialist, ISD in the County of Los Angeles acts as a consultant in a technical and specialized field of information technology. *****Experience at the level of Information Technology Specialist I in the County of Los Angeles acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. Out of Class Experience will not be accepted for this examination . Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment, weighted 40%, covering: Project Management, covering the following topics: Communications Management, Cost Management, Human Resources Management, Management Characteristics, Management Methodologies, Procurement Management, Quality Management, Risk Management, Scope Management, Stakeholder Management, and Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface. Applicants must achieve a passing score of 70% or higher on Part I in order to proceed to Part II. Part II: A multiple choice and/or simulation assessment, weighted 60% , covering: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED TEST PART IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER IN THE ORDER OF THEIR SCORE GROUP FOR A PERIOD OF 6 MONTHS FOLLOWING THE DATE OF PROMULGATION. Applications will be processed on an as received basis and promulgated to the eligible register accordingly. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. A Selective Certification may be established for the following area: Information Technology Security Criteria to Qualify for Select Certification: OPTION I: A Bachelor Degree or higher from an accredited college or university - AND - two years of experience within the last five years performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. OR OPTION II: Two years of experience within the County of Los Angeles at the level of Information Technology Specialist I* or Department Information Security Officer I** performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. *In the County of Los Angeles, experience at the level of Information Technology Specialist I is defined as acting as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. ** In the County of Los Angeles, experience at the level of Department Information Security Officer I is defined as leading the information security function for a County department or for the Information Systems Bureau of the Department of Health Services and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the department's security posture. Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on the Selective Certification list, you are required to complete the associated supplemental questions. Your request to be placed on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who meet the select certification requirements will be required to complete the following assessment; however, only those who pass Part I and Part II of the examination will have the following assessment scored. Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add YFilonova@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Yuliya Filonova Department Contact Phone: (213)351-2937 Department Contact Email: YFilonova@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Exam Number: M2564F-R Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Closing Date/Time:

Information Technology Specialist I - Manager I - 353574 $71,520 - $115,716 Annual Range CCHCS seeks to fill a permanent/full-time Information Technology Specialist I position in the Information Technology Services Division. Under the direction of the Information Technology (IT) Manager I, the IT Specialist I serves as the Information Security Specialist, demonstrating an in-depth understanding and level of expertise of Information Security to perform a wide variety of tasks requiring regular innovative problem-solving within the California Correctional Health Care Services (CCHCS) Information Security Office (ISO). The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior, and work cooperatively with others. Travel to institutions and after hours support may be required due to operational needs. Please note: It is up to the hiring authority to accept Training and Development (T&D) assignments. If you are interested in a T&D assignment, you are not required to meet MQs; however, you must indicate T&D as your eligibility when applying. Resume is REQUIRED. This position is posted until filled. The internal cutoff dates for applications are: 2/15/23 3/2/23 3/16/23 3/30/23 4/12/23 Please apply here: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=353574 Please review the appropriate bulletin/assessment on the Bulletin for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions. How To Apply: You may apply for this position by clicking “Apply Now” on the top or bottom of this page. Contact Lee.Lor@cdcr.ca.gov for your questions regarding the application process, and status of your application. "CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce. For more information about E-Verify, please go to www.e-verify.gov ." Closing Date/Time: Until Filled

Information Technology Specialist II - Directory Services Systems Engineer (Security) JC-325595 $94,716 - $126,912 Annual Range CCHCS seeks to fill a permanent/full-time Information Technology Specialist II position in the Information Technology Services Division. Under the general direction of the Information Technology (IT) Manager I, the IT Specialist II serves as the Directory Services Systems Engineer (Security), demonstrating in depth knowledge of leadership and expertise while performing a wide variety of complex tasks in support of the Directory Services Security Operations/System Engineering domain. The incumbent optimizes and applies architecture solutions for the benefit of the overall organization and plays a major role in advising management or formulating information technology strategy and policy within the organization. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to operational need. Resume and Statement of Qualification is REQUIRED. APPLICATIONS RECEIVED WITHOUT A STATEMENT OF QUALIFICATIONS (SOQ)/SUPPLEMENTAL QUESTIONNAIRE (SQ) WILL NOT BE CONSIDERED. NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ/SQ. Please explain your experience as it relates to the following questions below: 1. Please share your experience related to the installation, configuration, and/or support of an enterprise application. 2. Please a) provide an example of a deficiency you found in your current or previous organization; b) what steps you took to identify and come up with a solution; and c) explain how it helped the organization. This position is posted until filled. The internal cutoff dates for applications are: •9/8/22 •9/22/22 •10/6/22 •10/20/22 •11/3/22 Once you have submitted your job application, please email your additional documents to cchcshrecos@cdcr.ca.gov and include the Job Control (JC) number 325595 and position number #042-036-1414-013 in the subject line. Please review the appropriate bulletin/assessment on the Bulletin Link for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions. How To Apply: You may apply for this position by clicking "Apply Now" on the top or bottom of this page. Contact Lee.Lor@cdcr.ca.gov or 279-800-6452 for your questions regarding the application process, and status of your application. "CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce. For more information about E-Verify, please go to www.e-verify.gov ." Closing Date/Time: Until Filled

Information Technology Specialist I - Security Operations Engineer - JC339004 $71,520 - $115,716 Annual Range CHCS seeks to fill a permanent/full-time Information Technology Specialist I position in Information Technology Services Division. Under the direction of the Information Technology (IT) Manager I, the IT Specialist I serves as the Security Operations Engineer, demonstrating an in-depth understanding and level of expertise of Information Security Engineering to perform a wide variety of tasks requiring regular innovative problem-solving. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to operational need. Resume is REQUIRED. This position is posted until filled. The internal cutoff dates for applications are: •11/21/22 •12/5/22 •12/19/22 •1/2/23 •1/16/23 Apply at: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=339004 Please review the appropriate bulletin/assessment on the Bulletin for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions. How To Apply: You may apply for this position by clicking “Apply Now” on the top or bottom of this page. Contact Lee.Lor@cdcr.ca.gov or 279-800-6452 for your questions regarding the application process, and status of your application. "CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce. For more information about E-Verify, please go to www.e-verify.gov ." Closing Date/Time: Until Filled

Information Technology Specialist II - Directory Services Systems Engineer (Security) JC-356154 $94,716 - $126,912 Annual Range CCHCS seeks to fill a permanent/full-time Information Technology Specialist II position in the Information Technology Services Division. Under the general direction of the Information Technology (IT) Manager I, the IT Specialist II serves as the Directory Services System Engineer, demonstrating a depth of leadership and expertise while performing a wide variety of complex tasks in support of the Directory Services Operations/System Engineering Domain. Incumbents optimize and apply architecture solutions for the benefit of the overall organization and play a major role in advising management or formulating information technology strategy and policy within the organization. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to operational need. This position is posted until filled. The internal cutoff dates for applications are: 3/1/23 3/15/23 3/29/23 4/12/23 4/26/23 A STATEMENT OF QUALIFICATIONS (SOQ) IS REQUIRED. APPLICATIONS RECEIVED WITHOUT AN SOQ WILL NOT BE CONSIDERED. NOTE: Resumes, cover letters, and other materials will not be accepted in place of the required SOQ. Applicant must answer the questions listed below in numerical order. SOQ shall not exceed two (2) pages in length, single-spaced, 12 point Arial font, and be in justified paragraph format. The document shall be titled "Statement of Qualifications - (Your Full Name).” When completing the SOQ, please include all relevant experience, education, and training for the statement below. Please explain your experience as it relates to the following questions below: 1. Please share your experience related to the installation, configuration,and/or support of an enterprise application. 2. Please a) provide an example of a deficiency you found in your current or previous organization; b) what steps you took to identify and come up with a solution; and c) explain how it helped the organization. Once you have submitted your job application, please email your additional documents to cchcshrecos@cdcr.ca.gov and include the Job Control (JC) number 356154 and position number 042-036-1414-012 in the subject line. Please apply here: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=356154 Please review the appropriate bulletin/assessment on the Bulletin Link for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions. How To Apply: You may apply for this position by clicking "Apply Now" on the top or bottom of this page. Contact Lee.Lor@cdcr.ca.gov or 279-800-6452 for your questions regarding the application process, and status of your application. "CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce. For more information about E-Verify, please go to www.e-verify.gov ." Closing Date/Time: Until Filled

Description: Working Title Endpoint Management Support Technician SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full Time (1.0) Work Schedule M-F 9AM-6PM Anticipated Hiring Range $6,083.00 - $6,250.00 per month ($72,996.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology and day-to-day supervision of the Desktop Service Lead, the Endpoint Management Support Technician supports the management and administration of computers, devices, and applications in the context of an overall process and life cycle within a Desktop Service team including Windows and macOS platforms. Working as a part of an Endpoint Management Team, participates in the design, installation, and maintenance of endpoint systems utilizing Microsoft Endpoint Configuration Manager System Center Configuration Manager (ConfigMgr/SCCM/MEM) and the JAMF Platform (JAMF Pro). Works with desktop practitioners to prepare deployment of images and applications. Position Information Application Life Cycle Management: Build and maintain workstation images, application packages, and patches. Develop and maintain efficient and effective processes to provide a good user experiences, promote quality images, efficient and prompt delivery of applications. Document processes, exceptions, and resolutions in ways that inform and instruct the Desktop team. Work with team to maintain OS and application versioning. Participate in team-based and campus-level governance for OS, and applications. Endpoint Management and related systems: Perform maintenance tasks on Microsoft ConfigMgr and Jamf Pro environment. Work with related desktop infrastructure including campus Active Directory system, Group Policies, Networking, and others. Maintain license servers. Use scripting and other tools to deliver effective results for endpoints. Promote and maintain security for endpoints through effective processes. Support delegated endpoint administrators. Desktop and Workstation Support and Desktop Team Projects Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications Testing and deployment of software application installation packages for use in remote office, lab and classroom environments by local IT support staff as well as end users including 3rd party software. Examples are: Firefox, Chrome, Microsoft Office, Adobe products, specialized applications such as SPSS, Matlab, R, and other internal business applications. Configures operating systems and applications in accordance with campus policy and departmental standards. Works with teams of desktop and system engineers on major deployments and infrastructure upgrades that impact endpoints. Works with Technical Support Services and Helpdesk staff to minimize incidents or service interruptions through effective problem management. Manages Group Policy, Security Groups, and Organizational Units within the campus Active Directory. Conducts research on emerging products, services and technologies in support/improvement endpoint management tools and processes. Creates and maintains documentation regarding deployment, maintenance, testing, and changes of technical infrastructure. Manages License Servers for a broad suite campus site licenses. Designs and creates reports within management systems (ConfigMgr, Jamf, Microsoft Defender for Endpoint, etc) for strategic decision making (licensing, patch/vulnerability, asset intelligence, fleet health, etc.). Instructs helpdesk team members on process, procedures, troubleshooting, and specific tasks. Technical • In-depth experience with recent and currently supported Windows and macOS operating systems and their interaction with systems, networks, and applications • Experience with client management tools including patch management systems • Ability to troubleshoot a broad range of client-based software applications in general and in the context of operating systems, drivers, networking, and licensing issues • Knowledge of IT security principles • Knowledge of networking principles • Experience using scripting via PowerShell, Bash, or similar product. • AD Management / GPO Management / Process Review & Design and maintenance of desktop services’ AD organizational units and GPOs. Customer Service • Ability to apply consultative skills to assess user needs, troubleshoot, and provide appropriate support to resolve client side computer issues in the field (i.e. campus office, classroom and computer lab settings). • Demonstrated interpersonal and communication skills in working with users to interpret needs, provide appropriate solutions, and ensure high level of customer satisfaction. • General knowledge of information technology systems, hardware and/or applications, including standard PC and Apple desktop and laptop computers, printers, and other peripherals. •General knowledge of common desktop operating systems (e.g. Windows 10; macOS 10.15 and up), • Proficiency using and supporting standard software packages, such as Microsoft Office and Adobe Creative Cloud. • Familiarity with the campus ticketing system and documentation protocols. • Ability to perform system, database, and network maintenance tasks and to use standard computer imaging, maintenance, and diagnostic tools. • Ability to work independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. • Ability to physically carry, move, and place equipment in office, lab, and other locations across campus. • Ability to apply technical judgment to standard and nonstandard applications and systems to solve a wide range of problem, using effective teamwork, communication and listening skills. • Experience working with Endpoint Management tools and related processes • Experience with advanced Windows platforms and tools including Active Directory Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork • Effective oral, written and nonverbal communication skills • Diversity and inclusion • Customer/Client Focus with an emphasis on problem solving and resolution • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Ability to respond to emergency situations involving critical system outages or issues on some evenings, weekends, or holidays • Requires some off-campus travel, in particular to satellite campuses • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired at the work place Physical Requirements • Requires carrying or lifting equipment in data centers, server rooms, or related facilities • Requires mobility to install, remove or relocate equipment in data center racks, shelving or in areas of limited space • Position requires physical labor, with moderate lifting (15-44 pounds) and reaching above the shoulders • Must work in some areas which are not ADA compliant and which have faulty or inoperative environmental control systems Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Working Title Information Security Officer Administrator Level This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the AVP and Chief Information Officer (CIO). SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type At-Will Time Base Full-Time (FTE 1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm (Hybrid Schedule available) Anticipated Hiring Range $12,721.00 - $13,612.00 Per Month ($152,652.00 - $163,344.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the AVP and Chief Information Officer (CIO) and coordinating with the other Directors/Managers in Information Technology Services (ITS), the Director of Information Security and Information Security Officer (ISO) will coordinate and lead the Information Security Team at SF State. The incumbent will act as the SF State’s information security and privacy representative with respect to inquiries from customers, partners, and the public regarding SF State’s information security and privacy strategy; act as liaison to law enforcement agencies while pursuing the sources of network attacks and information thefts; balance security needs with the SF State’s strategic business plan, identify risk factors, and determine solutions to both; develop security and privacy policies and procedures that provide adequate business application protection without interfering with core business requirements; plan and test responses to security breaches, including the discussion of the event with customers, partners, or the public; oversee the selection, testing, configuration, deployment, and maintenance of security products; oversee a staff of employees responsible for security operations. Position Information Information Security Operation Manage an information security operational program that contains administrative, technical and physical safeguards designed to protect SF State information assets Document, and provide direction for mitigation of incidents involving SF State information assets Manage, develop and present security awareness training programs Manage incidents involving SF State information assets Facilitate and direct a campus vulnerability management program; manage and oversee the process of gathering, analyzing and assessing the current and future threat landscape, as well as providing a realistic overview of risks and threats in the enterprise environment Provide regular executive level status reports on campus breaches, incidents, compliance, and other information security metrics Work with campus leadership, Enterprise Risk Management, and legal counsel to provide primary lead activities in supporting CO and campus litigation processes, forensic activities, eDiscovery and security audits Plan, manage, and coordinate information security and privacy risk assessments; identify, track, and report issues and concerns to management; develop guidelines to ensure SF State business processes address information security and privacy risks; develop, implement and enforce information security requirements and solutions in collaboration with ITS and Chancellor’s Office Information Security Advisory Council (ISAC); lead in the development/adoption and enforcement of information security policies, procedures and standards; conduct and complete a periodic review of required regulations and reports; manage 3 rd party information security risks Serve as primary liaison with various University departments, including but not limited to Department of Public Safety, Audit and Advisory Services, Enrollment Management, Human Resources, Enterprise Risk Management, University Counsel, Dean of Students, and Fiscal Affairs; advise and train on campus-wide security related issues/processes; serve as liaison with other campus ISOs, the Chancellor's Office and outside auditors and organizations related to information security and privacy issues; facilitate campus stakeholder meetings to ensure campus alignment on information security and privacy matters Oversee and/or assist in performing on-going security monitoring of organization information systems Manage and provide technical leadership of information security projects Manage day-to-day information security operations; assist with oversight of change requests and attend change management meetings Perform other duties or special projected as assigned Information Security Strategy Manage and provide leadership in the administration of the information security and privacy program strategy and governance Identify process improvement opportunities and develop subsequent plans of action to resolve gaps with minimal management intervention Develop and document procedures to comply with applicable laws, regulations, and CSU policies governing information security and privacy protection, as well as serve as the primary point of contact and liaison for the Governance, Risk, and Compliance system Suggest and lead in the development of risk management strategies to identify and mitigate threats and vulnerabilities to information assets Lead the development of, and management of the information security plan that contains safeguards designed to protect SF State information assets Refine and develop, as necessary, new campus policies, standards and procedures governing information security and privacy protection that align with and support the SF State plan and strategy Professional Behavior Fosters and promotes the Principles of Conduct for a Multi-Cultural University and User-Friendly Principles Champions a culture of continuous improvement, accountability, positive team dynamics, and cross-functional collaboration Other Duties as Assigned Minimum Qualifications Bachelor's degree in Information Technology or similar degree (or equivalent combination of education and experience) required; Seven to ten years in progressively responsible IT roles, including enterprise-level support, information security or related field Project management experience with demonstrated success in leading complex IT projects in non-profit/higher education environment preferred Demonstrated excellent collaborative, management, leadership, communication and presentation skills Extensive knowledge related to experience with security incident response planning and resolution Demonstrated ability to develop and communicate effective recommendations for securing information assets to executives, management, and staff Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, applications, networks, security and hardware) A working knowledge of information security practices and concepts including: access controls and identity management, risk management, ISO 27001/27002 standards, security information and event management (SIEM), and security operations Extensive experience with policy development, procurement contract negotiation and information security awareness and training Must be detailed and a logical thinker with Strong problem-solving, leadership, team building, and organizational skills Ability to motivate team members Must be self-motivated and maintain positive and effective working relationships Preferred Qualifications Advanced degree is highly desirable Certifications such as Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), Certified Information Technology Infrastructure Library (ITIL) Foundation are desirable Certifications such as Certified Privacy Program Manager (CIPM) or Project Management Professional (PMP) are beneficial Experience with cyber security frameworks such as ISO 27000, NIST 800 Experience with the following security or privacy compliance programs: PCI-DSS, HIPAA, GDPR, GLBA, and FERPA is desirable May need to work weekend and/or early morning / night hours for special projects or on-call Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Understanding that people are the foundation for success, the City of Irvine offers a workplace culture that embraces Humility, Innovation, Empathy, Passion, and Integrity. Apply your passion for public service at the City of Irvine, nationally ranked for safety, educational institutions, business enterprises, and quality of life, by joining our One Irvine team! The Information Technology team at the City of Irvine is looking for skilled, capable, and driven professionals who can contribute to our expanding team. These roles are critical to the success of our Information Technology division, as we work towards enhancing our systems, solutions, and services to deliver outstanding service to our clients. Currently, we have three openings for the position of Information Technology Specialist II/III . The ideal candidate should be committed to delivering top-notch enterprise software solutions and be willing to work collaboratively with business units to design, create, and provide on-premise and cloud solutions. Information Technology Specialist II Salary: $94,702.40 - $148,969.60 Annually Information Technology Specialist III Salary: $103,667.20- $163,092.80 Annually The current Information Technology Specialist recruitment is looking to fill three vacancies for this flexibly staffed classification series. Positions may be filled at either level dependent on candidate qualifications and the current needs of the department. These positions have the ability to work a hybrid telecommuting schedule. Apply Now! This recruitment is continuous and may close at any time. The next review date is May 10, 2023. Your Impact: Information Technology Specialist II Provide the design, development, and implementation of technology solutions. Participate on Agile scrum teams serving as an advocate for software quality in product and test developments. Conduct business process analysis and document current state processes and pain points. Maintain current knowledge in the areas of application and systems development, technology, and communication. Facilitate meetings with stakeholders to gather and document business requirements for technology solutions. Develop business cases to support the implementation of technology solutions. Collaborate with cross-functional teams and vendors to define project scope, objectives, and deliverables. Create functional and technical requirements documentation for technology solutions. Conduct user acceptance testing to ensure solutions meet business requirements. Identify and manage project risks and issues. Provide training and support to end-users of technology solutions. Conduct post-implementation reviews to assess the effectiveness of technology solutions. Find additional information in the Information Technology II and the Information Technology III job description. Information Technology Specialist III Supervise and provide leadership and functional direction to other information technology professional positions. Develop and implement strategic and long-range information system plans. Maintain current knowledge in the areas of application and systems development, technology and communication. Research emerging products and enhancements and their applicability to City needs and programs. Act as project manager for IT projects. Interface with systems staff of other departments to establish project meets diverse needs and expectations. Review the work of consultants and vendors to ensure that contract work meets technical requirements and is compatible with enterprise architecture. Develop and review proposed application and systems designs to ensure that design criteria are compatible with long-range development plans and provide the flexibility required by foreseeable future changes in system requirements. Utilize and apply standard systems development methodology and techniques for resolving complex system software, security hardware, and performance problems for applications. Define techniques to be used for access control, reporting, data analytics, backup, restart, recovery, data security, file structuring, and optimum processing techniques. Manage the implementation of applications systems and services for the City, including cloud strategy, coordination, prioritization, business continuity, and goal-setting. Find additional information in the Information Technology II and the Information Technology III job description. Information Technology Specialist II/III - May include: Application Development Solutions Specialist (1 Vacancy) The Application Development Solution Specialist will design, program, implement, and support a variety of the City systems, including but not limited to Enterprise Resource Planning, IT Service Management, permitting applications, Web Content Management Systems, interfaces, reports, and databases to ensure efficient day-to-day operations and support best business practices. ServiceNow Developer (1 Vacancy) A ServiceNow Developer is responsible for designing, developing, and maintaining applications on the ServiceNow platform. This includes creating custom modules, developing workflow and automation, and integrating with other systems. They should have experience with JavaScript, HTML, and CSS and be familiar with ServiceNow's platform and APIs. Additionally, they should have excellent problem-solving skills and be able to work effectively as part of a team. Some responsibilities include: Design, develop and maintain custom modules/applications on the ServiceNow platform. Create, maintain and update workflows and automations. Integrate with other systems and platforms. Participate in code reviews and ensure adherence to coding standards. Troubleshoot and debug issues. Provide ongoing maintenance and support for applications. Maintain documentation and perform any other duties as assigned. Experience with ITSM, ITOM, SPM, SAM, HAM, SecOps and IRM highly preferred. Applications Project Management (1 Vacancy) Manage various complex and highly analytical technology projects critical to City or department operations or City services. Plan, organize, direct and control all or part of highly complex information systems projects from concept through design, development, implementation and close out. Develop, negotiate, implement, and monitor contracts and project budget; produce and evaluate Request for Proposals (RFPs) as required. Analyze and evaluate existing complex systems for cost effectiveness and efficient operation while recommending modifications; preparing feasibility studies. Develop or update project plans for information technology projects. Minimum Qualifications Information Technology Specialist II: Bachelor's degree in computer science or closely related field and four (4) years of general information technology experience performing technical and/or analytical tasks for computer systems or services in any of the functional areas or emerging information technology fields or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Information Technology Specialist III: Bachelor's degree in computer science or closely related field and six (6) years of general information technology experience, with two of those years performing highly specialized work in a lead or expert capacity on highly complex or specialized information technology systems or services in one or more functional area or in a closely related or emerging information technology field or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Best Fit Strong written, verbal, and interpersonal communication skills. Experience in developing, supporting, and managing IT services and infrastructure. Ability to prioritize and execute tasks in a very busy IT environment. Experience designing, developing, and supporting interfaces (e.g., APIs, EDIs) and designing and/or developing reports. Experience designing, developing and supporting data warehouses for reporting and analytics (e.g., Microsoft Synapse, Snowflake) and reporting tools (e.g., Tableau, Power BI). Five or more years of experience administering, supporting, and/or upgrading ITSM applications such as ServiceNow. Five or more years of experience administering, supporting and/or upgrading ERP systems. Experience facilitating requirements gathering, end-user testing, and training. Familiarity with .NET Framework, Visual Basic, HTML, Java, C++, PHP. Experience performing technical and/or analytical tasks for computer systems or services supporting one thousand-plus (1000+) active users, including experience writing, debugging, and working with SQL, designing database tables and structures; creating views, functions and stored procedures; writing optimized SQL queries for integration with other applications; maintaining data quality and overseeing database security; and, Windows server operating system. Practical experience in one or more of the following areas desired: Enterprise Applications/Software/Systems Engineering Design, Development, and Deployment Enterprise Application Configuration Management IT Project Management Your Team Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine features an array of entertainment and recreational opportunities including exceptional parks, open space preservations, sport complexes, and master-planned communities. Administrative Services is committed to sound fiscal stewardship in maximizing the City's ability to deliver high-quality services to the community. The department consists of six areas: Administration, Fiscal Services, Budget and Strategic Planning, Purchasing, Information Technology, and Geographical Information Systems (GIS). The expanding Information Technology Division seeks dynamic and strategic technology professionals to join a team committed to enhancing services and partnerships, while meeting the ever-evolving challenges facing the computer security industry. The Strategic Technology Plan positions the City to deliver the technology infrastructure and critical tools needed to create a prosperous 21st century city, and provide reliable solutions for linking citizens, employees, applications, and facilities. The Process The selection process will include an examination and background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Retirement The City offers the CalPERS 2% at 62 formula for new CalPERS members.; OR 2% at 55 formula for existing CalPERS members with less than a six-month break in service from another CalPERS or CalPERS reciprocal agency. Additional details on the City's retirement plan will be provided to candidates during the job offer process. For further information about CalPERS, please contact CalPERS directly. Health Plan The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a disability plan for employees. Leave Time 120 to 200 hours of annual vacation accrual, depending on years of service; 12paid holidays per year; 40 hours of annual administrative leave; 96 hours of sick leave per year; and 80 hours of annual personal leave. City employees currentlywork a36/44 hour work week schedule. Benefits Health and Wellness benefit$1,000 per year; Flexible Spending Account that allows pre-tax dollars to pay for eligible medical and dependent care expenses; and a City Wellness program that includes on-site fitness centers. Closing Date/Time: Continuous

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. The City of San Jose is seeking an Enterprise Client Services Manager (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD).  The Information Technology Department houses a team of customer-centric technicians and engineers to support the use of technology by City employees and the public. As the Enterprise Client Services Manager, the incumbent will be responsible for overseeing and managing that team of engineers and technicians ensuring excellent endpoint management services and day-to-day customer support services.  The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight, and project management.  This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment. The ideal candidate must take full ownership of managing all endpoint services and operations and successfully lead projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. Most importantly, a team leader, team player, and positive attitude are essential to this position. Key duties may include but are not limited to: Managing a Tier-1 helpdesk team to provide excellent customer service requested via online tickets, phone, and walkups.   Providing endpoint services management for UCaaS/VoIP, PCs (Windows 10/11 OS), conference rooms, Zoom, etc. Designing and overseeing implementation for newly introduced client service project initiatives and ensuring operationalization transitions to the IT Tier-1 support. Managing the ticket queues ensuring quality service and promoting fast turnaround time. Maintaining and improving the Information Technology Infrastructure Library (ITIL) based operational standards and services.   Overseeing customer hardware/software quoting and purchasing operations. Monitoring and providing analysis of reports and metrics to management and customers as needed. Coordinating and managing key third-party vendor relationships. Creating and managing training and development plans for direct reports.  Tracking maintenance renewals and subscriptions for users-owned services, hardware, and/or applications. Managing escalations and/or complaints and utilizing best judgment and discretion to resolve them. Improving customer service quality results by conducting surveys; evaluating and re-designing processes; establishing and communicating service metrics; and, monitoring and analyzing results. Improving productivity, quality, and customer-service standard based on customer services metrics.  Please note that the Enterprise Client Services Manager (Enterprise Supervising Technology Analyst) position is currently eligible for a hybrid telework schedule - working remote and onsite schedule is subject to change. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience: Experience in management and strategic technical roadmaps for UCaaS, Security Patch Management, Enterprise Print Management, and/or Zoom. Strong technical hands-on experience in in designing, configuring, implementing, managing and troubleshooting in IT Service Management (ITSM).  Experience developing standards for ITSM workflows and the Enterprise service catalog. Strong knowledge and understanding of the ITIL Standard.  Experience managing IT Tier-1 support team.  Demonstrates customer service skills to address any customer concerns or escalations. Experience creating and updating technical documentation. Experience managing processes and process improvements for Tier-1 operations and client services support. Project Management – Ensures support for projects and implements agency goals and strategic objectives. Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Supervision – Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience. Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.  Selection Process The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.   You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.      Please select the areas of technical competency where you have comprehensive Enterprise level management experience (check all that apply): Windows 10/11 OS Enterprise Print Management Unified communications as a service (UCaaS) and/or VoIP IT Service Management (ITSM) Workflows Enterprise Service Catalog Security patch management Zoom  None of the above Do you have hands-on experience with an ITSM implementation project from beginning to end? If yes, please describe in detail the project scope (including the size of the implementation team), your role in the project, and any challenges you encountered. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.   If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov.

Information Technology Manager I $103,092 - $138,144 Annual Range CCHCS seeks to fill a permanent/full-time Information Technology Manager I position in the Information Technology Services Division. Under the general direction of the Infrastructure Deputy Director, the IT Manager I serves as the Security Operations and Telehealth IT Services Manager and has significant responsibility for formulating or administering organization information technology policies and programs for planning, organizing, and directing the work of the Security Operations Unit and the Telehealth IT Unit. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after-hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to operational need. Please review the appropriate bulletin/assessment on the Bulletin Link from Calcaeers for the Minimum Qualifications and, if qualified, complete the Assessment according to the instructions. How To Apply: https://www.calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=374654 Contact Lee.Lor@cdcr.ca.gov 279-800-6452 or call for your questions regarding the application process, and status of your application. "CCHCS uses E-Verify in its hiring practices to achieve a lawful workforce. For more information about E-Verify, please go to www.e-verify.gov ." Closing Date/Time: Until Filled

Description: Working Title Identity Management Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $7,916.00 - $9,584.00 Per Month ($94,992.00 - $115,008.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Director of Systems Services, and working under the direction s and in close collaboration with the Identity Management Lead, as well as following guidance of SF State Information Security, serves as a expert-level Analyst in the Accounts team. The incumbent is handling day-to-day operational tasks; such as: access provisioning and de-provisioning, access management business analysis, and maintaining compliance for centralized identity and access management functions. Additionally, the incumbent participates in design and implementation of new and improved processes, as well as tools and technologies that add automation, improve efficiency, enhance user experience. The incumbent participates in required access management audits, and ensures compliance with security policies and practice directives for various SF State assets and their related access requirements. Because this position requires a high-level of privileged access, the incumbent must possess a high-level of accountability. Position Information Accounts operations for users provisioning and access management in PeopleSoft, Active directory, middleware, and other services Manage user accounts and directory information requests for additions, changes/corrections and removals Manage password resets, user locks/unlocks, and administer multi-factor authentication technologies Process and troubleshoot user access requests including capturing necessary authorizations and approvals Manage user request for accounts setup and roles provisioning, de-provisioning in Campus Solutions, CFS Perform accounts and access revokation when users’ roles change or the user is no longer affiliated with the organization Manage Active Directory groups and user attributes as necessary to control user access Manage access control groups, object level access, and necessary approvals for transactions Maintain audit trail records for changes Manage access approvals and records through the Service Management Tool such as ServiceNow Manage the service request workflow for the request routing to the appropriate teams Effectively communicate with customers and peers Maintain compliance with CSU and SF State security policies and practice directives Maintain the concept of least privilege and escalate discrepancies for proper resolution Processes development, improvement, and automation Gather necessary business requirements for accounts creation and access provisioning processes Document processes and workflows with visual representation Continually review existing processes for gaps and areas for improvement Develop automation for repetitive and time sensitive processes, and to eliminate human error factor Design, implement and maintain programmatic integrations for user provisioning and access management Design, implement and maintain tools for user self-service Develop automated processes for access revocation and access reporting Participate in Identity and Access Management related projects Other duties as Assigned. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree, preferably in computer science, mathematics, or related technical fields, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating systems, systems analysis, and systems-level programming. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills Preferred Qualifications Education: Education: Bachelor’s degree in Computer Science, Engineering or related technical field. Work Experience: Minimum of three years of operational experience with Enterprise level Identity and Access Management in production environment Minimum of three years of experience in design, implementation, automation and ongoing support of the processes and tools for user accounts provisioning and administration, and Access Management Experience supporting Federated SSO (Single Sign On) such as Shibboleth, Okta, ADFS, or others Experience working in a trusted role, with a focus on confidentiality Technical skills and expertise: Solid understanding of the core of the Identity and Access Management principles and concepts, such as, but not limited to: Authentication and Authorization, including multi-factor User Lifecyle Management Best practices such as Principle of Least Privilege . Mandatory, Discretionary and Role-Based access models, and ability to apply them in practice Solid coding skill in Java programming language Proficiency in at least one common scripting language - Python, PowerShell, or other Proficiency in SQL (Oracle Preferred) Solid knowledge of Active Directory and/or LDAP accounts and group management for the purpose of access controls Knowledge of PeopleSoft (or comparable ERP) system for accounts provisioning, de-provisioning and role/access management Desire and ability to automate repetitive processes in a scalable and sustainable way Soft skills: Passion to understand, learn, and dissect new technologies quickly on your own . Strong analytical and problem-solving skills Demonstrated ability to analyze and resolve multi-faceted technology problems Excellent interpersonal and customer communication skills Ability to effectively work in a team and independently Ability to work under pressure and maintain positive demeanor Preferred certifications and specialized technical experience: Certified Identity and Access Manager (CIAM) Familiarity with Change Management and ITIL Experience with Oracle Identity Manager Possession of a professional security certification, such as: CISSP, GIAC-GISP DevOps experience Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: CLASSIFICATION TITLE: Information Technology Consultant - Career UNION CODE: R09 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) CSU CLASSIFICATION SALARY RANGE: $4,678 - $11,547 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by May 26, 2023 ; however, the position will remain open until filled. POSITION PURPOSE: Within Information Technology Support Services (ITSS), the Support Services team provides technical support to students, faculty, and staff while furthering the administrative mission of the University. The group is responsible for both first tier and second tier support for an array of applications and equipment at the University. The Information Technology Consultant, under the general supervision of the Support Services Manager in ITSS, is responsible for supporting the Information Technology (IT) needs of the campus. Responsibilities include but are not limited to administration of technical services which are both client facing and internal support services, ensuring the help desk provides best in class customer experience, providing consultation to campus Academic, Business, and Operational team members on a myriad of technology workflow automation, lifecycle management, and providing direct desktop hardware and software support. The position requires working on a variety of both Apple and PC hardware, software, and apps. DUTIES & RESPONSIBILITIES: Administer & Maintain Systems Ensure support tickets are in place for the work performed and are completed in a timely manner, based on time commitments. Maintain and administer various systems (Box, O365, Service Now, JamF, Intune, etc.) Patch and maintain security integrity of campus computer systems. Create and recommend Knowledge Base articles which include triage steps, escalation points, and escalation requirements. Recommend Service Level Agreements and Key Performance Indicators inclusive of monitoring and reporting via the current ITSM tool. Recommend regular system and/or process improvements to ITS management. Tier 2 Technical Support Ensure support tickets are completed in a timely manner, based on Service Level Agreements. Troubleshoot, diagnose, and solve a variety of PC and Mac application and hardware issues. Install a wide array of equipment that includes Windows and Mac computers, printers, and monitors. Install and test applications and operating system that further the pursuit of the academic mission of the campus. Assist the service center when necessary to maintain service level (phone support, walkup customer support, escalations, etc.). Project Work Provide consultation on design and implementation of various IT based projects. Participate in researching and implementing new systems. Assist with ensuring IT project timelines are met. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Bachelor’s degree in computer science, information systems, educational technology, communications, or related field with relevant training. Additional qualifying experience may be substituted for the required education on a year-for-year basis. Minimum of two (2) years (within 3 years) of full-time equivalent experience in desktop support, call center support, or other technology related customer service setting, preferably within an academic setting. LICENSES - Possession of a valid driver’s license or the ability to obtain by date of hire. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Ability to independently apply technical judgment to standard and nonstandard applications and systems. Ability to solve a wide range of problems and develop practical and thorough solutions. Demonstrated knowledge of ITIL or ITSM principles or excellent customer service experience. Knowledge and use of support ticketing systems (e.g., Remedy, ServiceNow). Experience supporting applications - user, security, workflow, integration with other systems. Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to troubleshoot, diagnose, and complete hardware repairs for Windows, Mac, and iOS devices. Ability to troubleshoot, diagnose, and complete software Incident and Problem issues. Ability to setup, install, and maintain application service offerings like (Office 365, Papercut, ServiceNow, McAfee, etc.) Ability to work with vendors in support of hardware warranty administration and support. Knowledge and use of Microsoft Server OS. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: Three (3) years’ experience supporting large scale, multi-OS, desktop environments. Knowledge and use of ServiceNow. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: Drives motorized equipment. SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . CALIFORNIA STATE UNIVERSITY EMPLOYEES UNION: It shall be the policy of the CSU in filling vacant CSUEU bargaining Units 2, 5, 7 & 9 positions to fill such vacancies from among qualified individuals currently employed on-campus except when it is determined that it is necessary to appoint outside applicants to meet campus workforce diversity goals or to provide specialized skills and abilities that are not available from current employees. BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Closing Date/Time: Open until filled

Description: Working Title Automation and Cloud Infrastructure Administrator SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $9,584.00 - $10,250.00 Per Month ($115,008.00 - $123,000.00 Annually) Salary is commensurate with experience. Position Summary The incumbent, reporting to the Senior Director of Cloud and Systems Services and working under the direction of the Infrastructure Lead Architect, will serve as the expert-level hands-on administrator for Linux based services, automation, and emerging Public Cloud infrastructure technologies. Incumbent’s responsibilities encompass all phases of the service lifecycle from design to implementation and ongoing operations and support, covering all of the IaaS/PaaS related compute/storage/network/security/automation areas. Position Information Provide full lifecycle support for Linux based services and infrastructure Design, implement, secure and maintain Linux OS and application stacks Provision virtual machines and use automation (Ansible, etc) to configure and maintain system state Build and maintain physical hardware where needed Apply patches in order to remediate issues and security vulnerabilities, upgrade as necessary Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and disaster recovery High level troubleshooting involving integration with other discipline areas Provide full lifecycle support for emerging Public Cloud Infrastructure (AWS/Azure) Work with Architect to leverage cloud-based solutions for new services Work with Architect to migrate existing services to cloud-based solutions Use IAC (Infrastructure as Code) principles in cloud solutions Assists customers and projects involving Cloud Infrastructure needs Implement and maintain IaaS and SaaS cloud-based solutions Monitor for health and uptime Ensure appropriate redundancy, backup, restore, and Disaster Recovery Implement and maintain automation tools and processes to ensure availability Design and maintain configuration management tools and infrastructure on-premise and in the cloud Champion Infrastructure as Code Clear and detailed documentation of both systems and code Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in operating systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer operating sysems, systems analysis, and systems-level programming. Expert: Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Education: • Education: Bachelor’s degree in Computer Science, Computer Engineering or related technical field Work Experience: • Minimum of 5 years in computer/technology-related fields with progressively increasing responsibilities • Minimum of 3 years in a role of senior or lead Linux server infrastructure Systems Administrator or Site Reliability Engineer in a medium or large size environment • Minimum of 2 years year of experience in design, implementation and operations of the Public Cloud Technical skills and expertise: • Expert knowledge of and production experience with Linux (RHEL or derivatives preferred) to support its full life cycle, from deployment, to security hardening, to patching, upgrades, backup/recovery, system diagnostics, and performance tuning • Solid understanding and hands-on production experience with AWS and AWS tools and methodologies, and deploying and running workloads in the cloud • Experience with Infrastructure as Code, and desire to apply automation to all aspects of the infrastructure and operations: Experience using and maintaining configurations orchestration tools such as Ansible Experience with Cloud Native tools such as AWS Cloud Formation or Azure ARM • Proficiency and production experience with one or more common scripting or programming languages (BASH/Perl/Python/PowerShell/etc) to develop scripts for configuration management and automation • Experience maintaining and using monitoring and observability tools - Nagios is preferred • Solid knowledge of LAMP stack - Apache/Tomcat/MySQL, and other common open-source applications and tools • Solid understanding of common networking and network security technologies and concepts, such as subnets, VLANs, firewalls, load balancers • Solid grasp of systems, network, and application security and best practices to apply security Soft skills: • Passion to understand, learn, and dissect new technologies quickly on your own • Demonstrated ability to analyze and resolve multi-faceted technology problems • Good verbal and written communication skills • Ability to work in a team and lead when needed • Ability to work under pressure and maintain positive demeanor Nice to have certifications and specialized technical experience: • AWS Associate or Professional certification • RHEL, OEL, or SLES certification • Experience building custom RPM packages and maintaining package repositories • Experience with serverless cloud workloads • Experience with security vulnerability scanning, management, and mitigation • Experience with Cloud migration and Hybrid Cloud deployment • Familiarity with Change Management and ITIL • ISC BIND DNS production support experience • Experience managing Containers • DevOps, CI/CD Environmental/Physical/Special Some work outside of business hours would be required to provide systems maintenance. The incumbent will be required to be available by cell phone and may be called after work hours to response to critical service outages. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

The Position The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. The City of Oakland Information Technology Department (ITD) is looking for a multi-skilled leader to become our first Broadband Manager (Assistant to the Director)! This position will manage multiple partnerships including: #OaklandUndivided, Oakland Unified School District, Oakland Housing Authority, multiple City agencies, and private sector broadband providers! This is a unique role to lead the creation and implementation of strategies, plans, and policies to help Oakland create and sustain a city-run broadband program! The City of Oakland Information Technology Department (ITD) is an exciting, fast-paced environment! Working with technology and innovation, ITD leads digital transformation throughout the City! ITD offers a supportive, fun, dedicated environment where you can make a difference! We are looking for someone who is/has: Equity focused Collaborative Results driven Entrepreneurial Has deep broadband awareness What you will typically be responsible for: Leadership Contracts and negotiation Program management Grant Management Construction management Read the complete job description by clicking here . A few reasons you might love this job: Your work will have a direct impact on the City of Oakland and it's residents. You will help solve the digital divide in Oakland. You will lead cutting-edge municipal broadband programs. A few challenges you might face in this job: Developing contracts Constructing broadband networks Applying for and winning grant funding Competencies Required: Professional & Technical Expertise: Applying technical subject matter to the job Business Process Analysis: Defining, assessing, and improving operational processes and workflow Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Writing: Communicating effectively in writing Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business Leadership: Guiding and encouraging others to accomplish a common goal Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace * Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application Education: Bachelor's degree from an accredited college or university in public or business administration, accounting, or a related field. A Master's degree is desirable. Experience: Five years of progressively responsible experience performing complex administrative duties including two years of supervisory experience. Desirable Qualifications: Broadband policy experience Leadership experience Program management experience Construction management experience Grant management experience Supplemental Information The Recruitment Process: This is an at-will position, exempt from the provisions of the City of Oakland Civil Service Rules, per Charter Section 902. All applications received will be forwarded to the Information Technology Department for further consideration. Meeting the minimum qualification requirements may not result in further consideration, only the most qualified candidates will be contacted for interviews. What’s in it for you? Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule 15 paid holidays Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement: CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care, and other HMO and PPO plans Dental: Delta Dental full premium for employees and eligible dependents Vision: VSP full premium for employees and eligible dependents Sick leave: Employees accrue 12 days per year Deferred Compensation: 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Tuition Reimbursement, Life Insurance up to $200k & Employee Training. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm . If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Due to current events and pandemic-related safety concerns, City facilities may be closed to the public. Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 6/1/2023 11:59 PM Pacific

JOB SUMMARY The City of Manhattan Beach is pleased to announce the opening of the Information Technology Director recruitment. Applications are now being accepted and i nterviews will be held continuously until the position is filled . C andidates are encouraged to apply early in the process. For more details on this job announcement, please click HERE . ESSENTIAL DUTIES The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class. Directs, plans, organizes, and controls the operations of the Information Technology Department and the formulation and implementation of the department and capital improvement budgets. Formulates and evaluates department goals, objectives, programs, policies, and practices given City Departments, City Council and community needs. Evaluates technological and informational needs of the City, make recommendations and develop strategies and solutions designed to accommodate needs; develop long range planning, coordination, security and quality assurance efforts to integrate and support all information systems within the City. Aligns information technology with business needs of the departments in support of the City’s Strategic Plan. Confers with department heads to determine information technology and communication needs to ensure compliance with standards and compatibility with the City’s infrastructure and develops, implements and supports appropriate programs based on systems analyses. Establishes standards and guidelines for the acquisition, installation, and the use of computers, local area networks, application systems, and broadcasting, communication and telecommunication systems. Negotiates, institutes, and manages bidding, contracts and implementation of general and professional services contracts. Directs the preparation, dissemination and implementation of information technology standards, policies, regulations, programs and results yielding efficient and cost effective information and telecommunication services. Works closely with City staff and community representatives regarding the open government initiative as it relates to information technology systems. Analyzes the effectiveness of departmental practices, programs, and staffing and makes corresponding recommendations for improvement; considers appropriate utilization of full time and part time staff. Selects, trains, motivates, and evaluates the work of staff; coaches and develops staff and considers succession planning needs; works with employees to correct deficiencies; recommends and implements disciplinary procedures in consultation with Human Resources Department. Maintains current knowledge of technology trends and developments, and operating practices essential to implementing successful new technology programs and achieving effective and efficient operations. Makes oral and written presentations to the City Council, City staff, and community groups Participates as a member of the Executive Management Team. MINIMUM QUALIFICATION GUIDELINES Education/Training/Experience: Graduation from an accredited college or university with a baccalaureate degree in information technology or a related field; AND eight (8) years of increasingly responsible experience in the administration of information technology systems, which included analysis, implementation and programming; such experience must include three years in a management capacity. Licenses/Certificates/Special Requirements: A valid Class C California driver’s license, acceptable driving record, and proof of auto insurance in compliance with the City’s Vehicle Insurance Policy standards. Ability to work extended hours in order to complete projects, attend meetings, and accommodate City needs. In accordance with California Government Code Section 3100, City of Manhattan Beach employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Knowledge of: Principles and practices of Information Technology systems; methods and process of systems analysis; principles of supervision, training and employee relations; budget preparation and administration; capacities, characteristics and limitations of information technology equipment including, but not limited to mainframe, networks, personal computers and word processing systems; data processing and applications including computer programming and logic; the most current software and hardware applications. Ability to: Train, assign, direct, manage, organize and evaluate the work of departmental staff; establish and assess the effectiveness of departmental programs, policies and objectives in meeting city and community service needs; recommend improvements to increase departmental operating effectiveness; implement innovative technology solutions to assist City with open government initiatives and department effectiveness and efficiency. Prepare clear and comprehensive written reports for review by management, and City Council; analyze departmental revenues and expenditures and recommend budgetary allocations; make effective presentations to the City Council, City Manager, and community groups; communicate effectively, both orally and in writing; establish and maintain effective working relationships with staff, management, contractors, vendors, City Council, and other public and private representatives; operate computer hardware and modern office equipment; use word processing, spreadsheet, graphics, and records management software. APPLICATION & SELECTION PROCESS If you are interested in this outstanding opportunity, please click "Apply" on the job posting and attach your resume and a cover letter. Interviews will be held continuously until the position is filled. Applicants are encouraged to apply early. This position may close at any time without notice. All applicants will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Meeting the minimum requirements listed in this job announcement does not guarantee advancement in subsequent phases of the selection process. The selection process may be changed as deemed necessary by the City Human Resources Department. If you need special assistance in the recruitment process please contact the Human Resources Department at (310) 802-5258. NOTE: A drug test may be administered as part of the pre-employment medical exam. The provisions of this brochure do not constitute a contract, express or implied, and any provisions contained in this bulletin may be modified or revoked without notice. The City of Manhattan Beach offers a generous benefit package to fulll-time and eligible employees including PERS medical plans, dental, vision, long-term and short-term disability, tuition reimbursement, and many more. _________________________________________________________________________ To see detailed information about Management Confidential groupbenefits, please visit our benefit page on City official website. Closing Date/Time: Continuous

Description: Working Title Network Engineer Positions Available 2 Positions Available SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network Services Appointment Type This is a one year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday 8:00am - 5:00pm Anticipated Hiring Range $8,334.00 - $9,084.00 Per Month ($100,008.00 - $109,008.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Director of Network Services, the Network Analyst is responsible for hands-on support of SF State’s enterprise-wide data communications network, the underlying network infrastructure, the network hardware and the management tools which monitor these devices. The incumbent will design, install, configure, upgrade, monitor, and support multivendor network solutions. This position is responsible for supporting the network wired, wireless, and network infrastructure components. The incumbent shall interact with stakeholders in different departments across campus, throughout the CSU as well as with vendors. This position participates in CSU-wide committees on network, wireless and security topics. Position Information Network Operations Support Provide 24x7x365 support for network wired, wireless and infrastructure components (including switches, routers, wireless hardware, firewalls, and monitoring tools). Monitor network performance, resource usage, service outages, configuration changes, and error reports to provide proactive network management. Take ownership of related tickets from team's queue and perform configuration, testing, installation, maintenance, and repair of the campus network components, and follow-up with resolution. Troubleshoot and resolve network related issues in a timely manner. Work with both internal departments as well as external vendors as needed. Provide timely updates of the status. Communicate with campus community on availability and non-availability of services. Perform installation, configuration, and monitoring of campus network components. Work closely with equipment vendors and network service providers to isolate and resolve problems. Configure network firewalls to protect campus computing resources. Maintain and upgrade campus network appliances and applications by performing regular software updates in consultation with the vendors. Assist with network infrastructure installation, maintenance, and support as needed. Document, update and maintain network diagrams, and maps. Participate in CSU-wide committees that work on network and security topics. Prepare and submit network status reports as needed. Collaborate closely with the system, security, telecom, service desk and other IT teams in providing technical solutions that meet academic and administrative needs of the University. Project Management and Project Support Recommend network solutions for data communications projects based on SF State’s standards. Communicate with project team, project manager, and campus departments on project scope, deliverables, timelines, status, and risks. Prepare project proposals, reports and presentations as required. Provide recommendations and assistance for network equipment purchases, maintenance contracts, supplies and training. Network awareness, training, and compliance Maintain knowledge of SF State network standards and policies. Keep abreast of emerging technology and maintain current knowledge and understanding of network best practices to offer best solutions and protection to SF State’s systems. Participate in CSU-wide committees focusing on networks, security, and data communication related topics. Identify and implement training courses and knowledge content. Evaluate hardware and software needs for supported units and recommend available options. Serve as pilot tester for maintenance or infrastructure updates. Coordinate support activities as projects transition from development. IT Operations Participate in weekly meetings with network analysts to ensure the service levels and project timelines are met. Update the Director of Network Services on project status, service issues, staff issues and planned changes. Meet with on-campus and off-campus groups to determine network requirements for routine relocation and renovation projects. Oversee network contractors, vendors, and Student Assistants as required. Participate in regular ITS meetings. Other Duties as Assigned Other duties as required ensuring optimum information technology infrastructure and support for San Francisco State University. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related science field from an accredited college or university, and considerable progressive experience in network operations including TCP/IP network, routers, switches, firewalls and WAPs. Five to seven (5-7) years experience in the installation, capacity planning, optimization, troubleshooting and management of large enterprise TCP/IP networks. Associate level Industry Certification in network management. At least four (4) years of progressive technical specialization and work in one of the following areas: TCP/IP network design and implementation Wireless design, architecture, hardware and implementation Dynamic routing protocols Wiring infrastructures VPNs Security systems and firewalls VoIP and QoS Wide Area Networking (WAN) protocols Effective verbal and written communication skills. Experience with monitoring and troubleshooting tools. Experience with trouble ticket and change management systems. Professional or Expert level Industry Certification in network management. Experience with Alcatel-Lucent network hardware. Experience with Palo Alto Networks (PAN) firewalls. Experience with Aruba hardware. Experience with Cloud architecture and design as it relates to networking. Demonstrated knowledge of underlying technologies (i.e. databases, operating systems, networks, security, and hardware) preferred. Demonstrated ability to utilize proven implementation methodologies and project management tools Proven success balancing multiple priorities on regular basis Proven success managing vendors and licenses Excellent oral and written communication skills as well as excellent presentation skills Strong problem-solving, leadership, team building, and organizational skills Demonstrated ability to articulate complex issues, plans and concepts to diverse populations, including management and non-technical people. Demonstrated success in delivering technology projects from idea through to operations Demonstrated success in leading complex IT projects in non-profit/higher education environment preferred An equivalent combination of education, training and/or experience that fulfills the requirements of the position may be considered. Environmental/Physical/Special This position has a regular forty-hour work schedule; the incumbent may be required to work after hours and on weekends as needed to support special projects, to respond to network events/incidents and/or to perform scheduled maintenance. • The position may be required to work a hybrid schedule (some days of the week on-site and other days remote). • Occasional travel to remote sites which connect to the main campus may be required. • This position will be required to take part in the regular network team oncall rotation. • This position may require the ability to lift 25-50 pounds and install/de-install network or security hardware (with or without reasonable accommodation). Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Working Title Director of Network and Telecommunication Services Administrator Level This position is an Administrator III in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President & CIO of Information Technology Services. SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services - Network and Telecom Services Appointment Type At-Will Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $12,500.00 - $13,500.00 Per Month ($150,000.00 - $162,000.00 Annually) Salary is commensurate with experience. Position Summary Under the general direction of the AVP and CIO and in coordination with other directors within Information Technology Services (ITS) department, the Director of Network & Telecommunication Services is responsible for all aspects related to campus data network & telecommunications infrastructure. This includes responsibilities for wired, wireless, unified communications, network security, remote access, datacenter, video, and cabling plant campus infrastructures and services. The incumbent is responsible for strategic planning, architecture, design, implementation, and operations of these services campus wide. Position Information Operational Functions Manage network, telecommunication, student assistants, and reporting vendors’ staff Coordinate day-to-day support provided by network, telecommunications, and field services teams to campus end users, key constituents, and upper management to ensure highest level of customer service Approve and communicate service maintenance and project work scheduled by teams to campus key constituents within change management framework Provide infrastructure consulting expertise and support campus-wide expansion and remodeling projects Ensure reliability, security, availability, currency, and optimal performance of services Lead and/or participate in campus/off-campus infrastructure working groups to determine design and functional requirements of network, telecommunication, datacenter, and cabling plant infrastructure services Lead and manage alignment of network, telecommunication, datacenter, and cabling plant infrastructure services with campus’ mission, vision, and CSU’s best practices Serve as level 5 escalation for network, telecommunication, datacenter, and cabling plant infrastructure services technical issues Assist campus departments with technical requirements formulations and offer an optimal solution Manage relationships with current and new vendors and assist Business Services team with annual services renewals Manage teams’ project workflow and assist/lead vendor SOW and RFP endeavors Represent ITS in communication with campus constituencies, other CSU universities, service providers, and technology organizations Compile regular updates for upper management covering project status, service issues, staff issues, and upcoming changes in realm of supported services Oversee development of services documentation by network, telecommunication, and field services support teams Perform other duties or special projected as assigned. Strategic functions Develop and provide leadership in the implementation of the infrastructure services related strategic initiatives, including network, network security, telecommunications, field technical support, Data Center, and remote access Identify process improvement opportunities and develop subsequent plans of action to resolve gaps with minimal management intervention Develop and document procedures to ensure compliance with applicable laws, regulations, and CSU policies governing assigned infrastructure and infrastructure security elements with regards to information privacy protection Survey campus IT faculty, staff, and students regarding requirements for data/voice/video/datacenter networking, network security and remote access services Provide strategic guidance on technology projects related to the realm of functional responsibilities Develop/recommend best practices, standards, and procedures to ensure alignment with organizational guidelines Engage with technology vendors and service providers to ensure the best technology and services are recommended and implemented Provide guidance for technology and equipment purchases, maintenance contracts, supplies and staff training Recommend modifications, decommissioning, and upgrades to elements within assigned infrastructure Keep current on technology trends and industry-specific advances and incorporate changes into campus infrastructure strategic planning as required Participate and lead CSU-wide committees focused on the areas of responsibilities Ensure adequate business continuity and disaster recovery plan is in place for assigned infrastructure elements Attend and/or present in conferences and seminars related to infrastructure within realm of responsibilities Analyze legislations and other internal/external policies and regulations affecting campus services and recommend changes in current policies and practices Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, Telecommunications, or related technical field Minimum ten years of data/voice/video networking, and cabling infrastructure, with progressive increase in responsibilities Minimum five years of experience in managing an enterprise-wide network / telecommunications / cabling plant infrastructure Strong knowledge of datacenter physical and/or virtual networking and network security infrastructure; and experience with planning and implementation of large-scale critical services projects Strong project and service management skills with demonstrated success in leading complex IT services and innovations proposals Extremely organized, very detail-oriented, careful, and thoughtful, with excellent analytical and problem-solving skills Ability to work well in a team environment, and delegate work assignments to staff Expert knowledge of data/voice/video network technologies required to support 10,000+ end users Ability to interpret and apply broad regulatory standards and technical specifications to complex projects Experience with supervising staff in the data/voice/video communications area, and handling personnel issues Ability to translate user-defined requirements into data and telecommunication specifications and features Ability to monitor and manage vendor/contractor relationships to ensure responsiveness and quality Excellent verbal and written communication skills Strong team building, staff development, and leadership skills Desired Advanced degree in Computer Science, Engineering, Telecommunications, Business Administration, or related technical field is highly desirable Information Technology Infrastructure Library (ITIL) certification is desirable Certifications such as Project Management Professional (PMP) is a plus Other industry certifications such as in Information Security or Cloud Technologies is a plus May need to work weekend and/or night hours during critical IT projects and may be called after work hours to respond to critical services outage related issues. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Job Description and Duties Under the general direction of the Information Technology Manager I (ITM I), the incumbent performs at the advanced specialist level in the design, analysis, installation, and oversight of projects related to the Department of Justice’s (DOJ) email (Exchange), file systems, directory services, and servers. The incumbent functions as the technical expert responsible for managing the research, installation, migration to the cloud (O365 and EXO), configuration, security, maintenance, troubleshooting, backup, recovery, and support for all of the Department’s enterprise information applications and services supported by the Hawkins Data Center's twenty-four hours per day, seven days per week operations. The incumbent also functions as the technical expert responsible for resolving complex software and configuration problems that arise in support of messaging and collaboration, email gateways, file systems, virtualized infrastructure systems, mobile device management systems, Office 365, and related core technologies, including Active Directory, Azure, Exchange Online, Microsoft Teams, AAD Connect, EMS, PowerShell scripting, storage management systems, and associated applications. The incumbent’s role as a project and technical expert requires exceptional knowledge of the software, applications, and associated server hardware noted above in order to consult with all departmental entities. Occasional travel is required. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-373476 Position #(s): 420-861-1402-012 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: Sacramento County Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday-Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Techonology Services Branch, Windows Enterprise Server and Services Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov Special Requirements A fingerprint check is required. Clearly indicate JC - 373476 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/8/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC - 373476 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC - 373476 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - 1. Please describe your experience managing on-premises, hybrid, and cloud-based messaging and collaboration infrastructure (Including Exchange on-premises and Exchange Online). 2.Please describe your experience troubleshooting complex IT technical problems. Provide specifics, such as the tools and procedures you utilized. Other - References Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to resolve complex cloud-based messaging and collaboration issues, including Exchange Online, Microsoft Teams, O365, and the Microsoft Exchange server • Knowledge of the server operating system installation, configuration, and administration • Understanding of system scripting languages (Exchange PowerShell) • Knowledge of server networking, security, performance tuning, backup, and recovery • Ability to document workflows, projects, and solutions in plain, concise language for distribution to a diverse audience, promoting understanding and education • Ability to establish and maintain effective working relationships • Attack problems with a "can-do" attitude • The ability to work cooperatively and communicate effectively with all levels of staff as well as management and vendors • The ability to contribute and design innovative solutions for complex problems • The willingness and ability to learn new concepts and technologies • Strong troubleshooting skills Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/8/2023

Job Description and Duties Under general supervision of the Information Technology Manager I, the incumbent will work in the Technical Assistance Center (TAC) to assist in the support of the Department of Justice’s (DOJ) desktop hardware and software applications. The incumbent will be responsible for testing, diagnosing, and correcting desktop computer problems. In addition, the incumbent will install new software and software upgrades; evaluate and purchase new software and hardware; provide end user support and training for all software products on the desktop. The incumbent will also assist in the development, testing, installation, and maintenance of all standard Department of Justice (DOJ) personal computer images. The incumbent may also act as a lead person on information technology projects that may have Departmental and/or Bureau impact. Duties of this class are at the full journey level and incumbents are responsible for complex technical issues and activities needed to support the DOJ’s workstation environment. The incumbent will provide support to the DOJ clients by responding to calls placed to the TAC help desk via phone or email. The incumbent will enter, update, and track client requests for assistance in Service Manager. Occasional travel may be required to provide assistance to the DOJ satellite offices and special task forces. In emergency instances, it is possible the incumbent will be on call 24 hours a day to provide assistance to the DOJ staff with reported problems affecting critical software/hardware. In these instances, the incumbent will be responsible for following through with the issue until it has been resolved. The incumbent will work closely with other DOJ network services staff to provide timely, accurate, and professional support to all effected DOJ staff and the California law enforcement community. This is a 12 month limited term position, but may be extended to a maximum of 24 months and/or may become a permanent position based upon operational needs. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY ASSOCIATE Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-374290 Position #(s): 420-862-1401-010 Working Title: Information Technology Associate Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,516.00 - $6,052.00 A $4,964.00 - $6,652.00 B $5,426.00 - $7,273.00 C $5,968.00 - $7,998.00 D # of Positions: 1 Work Location: Sacramento County Job Type: 12 Month Limited Term - Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Enterprise Services Bureau, Enterprise Support Branch, Technical Assistance Center. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 374290 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/13/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Corrina Rodacker JC-374290 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Corrina Rodacker JC-374290 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications section below. Other - Cover letter is required and must be included. Other - References are required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience installing/troubleshooting various software including, but not limited to Microsoft Windows 10 and Office Suite, Adobe, etc. Experience installing and troubleshooting hardware and peripherals. Experience with Virtual Desktop Infrastructure (VDI). Experience with Virtual Private Network (VPN). Ability to prioritize work assignments and/or problem solutions to ensure completion within established timeframes. Ability to adapt to changes in priorities, work assignments, and other interactions. Ability to work independently on projects or assignments without close supervision or detailed instructions. Skill to communicate effectively in writing in a courteous, professional manner. Skill to read and comprehend written materials (e.g. references, memos, letters ) to apply information and determine appropriate courses of action. Skill to work with others to identify problems to seek improvements in Information Technology (IT) and other work processes. Knowledge of customer service and customer support principles in an IT environment. Skill to analyze and evaluate data and information to formulate conclusions and courses of action. Skill to prepare clear and concise written instructions to audiences with varying levels of understanding. Knowledge of basic customer technical support standards, protocols, and procedures, including tracking procedures and security devices. Ability to troubleshoot and respond to general IT service requests (Level/Tier 1 and Level/Tier 2). Skill to identify solutions to various IT environment related problems Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Corrina Rodacker (916) 210-2587 corrina.rodacker@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without an SOQ will not be considered. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: The SOQ should be numbered in the same order and should address the three statements below. The SOQ should be typed in 11 point font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than three pages in length. Identify each page with applicant’s full name. Responses should be complete, specific, clear, concise, and include examples. Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. Describe your demonstrated experience configuring, installing, troubleshooting, and resolving hardware and software issues. Describe the analytical steps you would take to troubleshoot, resolve, and document the completion of a service request. Provide a work assignment/project that you completed and demonstrated your ability to plan, research and solve technical problems. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/13/2023