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Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience. Experience may substitute for education up to four (4) years. Licenses or Certifications: None. Notes to Applicants Position Overview: The City of Austin Enterprise Geospatial Services is excited to announce that we are looking for an IT Application Analyst to join the Geospatial Technology Managment team. This team is responsible for the City's GIS infrastructure, licensing and applications. This position will assist with the maintenance and management of the City of Austin's enterprise GIS Infrastructure. This individual will support a large ArcGIS Server enterprise deployment, the City of Austin's ArcGIS Online organization, Portal for ArcGIS, FME Server, and the Geocortex platform. This includes license and account management for various Esri platforms, monitoring server and database performance, and performing server application upgrades. This position requires excellent communication and customer service skills, and will work often with GIS contacts around the City of Austin! The ideal candidate will have a proactive approach to customer service and seek out creative ways to improve the customer experience. Please note, this position is predominantly remote but will require staff onsite presence as operational needs arise. Beginning January 1, 2024, this position will be hybrid and may require three (3) days in the office. Must reside in Texas. Join our team and help modernize the way the City of Austin uses GIS ! About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City's business partners and Austin's residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin's IT strategy. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran's preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more!. Click here for more information. Pay Range $35.04 - $46.66 Hours Standard Business Hours. Job Close Date 09/30/2023 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 6800 Burleson Road Preferred Qualifications Preferred Experience: Experience in Geospatial Information Systems ( GIS ), specifically with the Esri platform and solutions. Experience managing, configuring, and monitoring ArcGIS Server for an enterprise deployment. Experience and/or Knowledge of IT Security best practices Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Researches, analyzes, architects, develops, implements and configures technological solutions Administers, monitors, and maintains one or more IT systems Investigates and analyzes complex business requirements Provides impact analysis and recommends appropriate solutions Identifies opportunities for asset reuse across multiple projects Responds to issues from the user community Prepares and maintains documentation related to the development and maintenance of systems Participates in the development of business process models and data flow diagrams for all levels of the organization Performs bug tracking and quality assurance tasks Develops and maintains disaster recovery plans Develops and/or delivers training Creates and prepares reports and analysis Installs new software releases and/or upgrades Establishes IT policies, procedures and security requirements Responsibilities- Supervision and/or Leadership Exercised: May provide technical or project leadership, training, and technical guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of existing IT systems and their relationships to each other and interfaces to outside systems Knowledge of IT policies, procedures, and security requirements Knowledge of database design principles Knowledge of creating process models and data flow diagrams Skill with computers and computer systems Skill in analyzing information and evaluating alternatives Skill in documenting and maintaining application and process or configuration information Skill in providing system/application administration Skill in identifying complex problems and reviewing related information Skill in developing, prioritizing, organizing and accomplishing specific goals and plans Skill in using a structured query language Skill in providing mentoring, guidance, and training of personnel Skill in coordination of activities of others Ability to serve as a technical lead for development and support of one or more IT systems Ability to apply analytical reasoning to complex problems Ability to multitask and to work effectively in a team or as an individual contributor Ability to communicate effectively orally and in writing Ability to meet deadlines and effectively communicate the status of assignments Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Application Analyst Senior position are: Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years experience. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Describe your experience in managing, configuring, and monitoring ArcGIS Server for an enterprise deployment. (Open Ended Question) * Describe in detail, your experience in Geospatial Information Systems (GIS), specifically with the Esri platform and solutions. (Open Ended Question) * Describe your Experience and/or Knowledge of IT Security best practices. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents