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Description: Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working relatively independently under the general direction of the Director of Technology Equity and Inclusion, the Technology Training Specialist works collaboratively with the units of the Division of IT to implement the delivery of contextually rich, engaging, equity-focused, and objective-driven technology training. They design and deliver training using approaches tailored to specific end-user groups, including instructor-led training, webinars, online computer-based learning, drop-in labs, and web-based resources. This position will ensure ongoing training strategy is executed to sustain technical system updates using the most effective and efficient methodologies for Chico State staff, faculty, and students. The incumbent will conduct needs assessments and design, develop, test, deliver, and evaluate technology training programs for various software packages and University business applications. Additionally, the incumbent will partner with IT Stakeholders to determine type/level, technology, topics, and roll-out schedule for Training, Communications, Change Management, etc. Responsibilities also include evaluating the effectiveness of the training and performance support materials. This position is responsible for developing strategies and technologies that leverage digital media to instruct and educate users across the organization. The delivery experience will include delivering classes for specialized end-user groups (i.e., executives, admins, staff, etc.). This position will also provide performance support post-implementation to end users, work with the IT communications team to develop effective communication interventions, and oversee vendor-delivered training in support of the Division of IT. Mandatory Vaccinations: The CSU requires faculty, staff, and students who are accessing campus facilities to be fully immunized against COVID-19 or have received a medical or religious exemption. Selected candidates should be prepared to comply with this requirement. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual Experience with UX/UI design and development Experience with training platforms and design tools (Articulate) Knowledge of accessibility and universal design for learning best practices Required Education and Experience: The qualifications listed above would normally be obtained by a bachelor’s degree in computer science, information systems educational technology, communications or job-related field or similar certified coursework in applicable fields of study. AND Two years of full-time job-related experience. OR An equivalent combination of job-related experience and education provides the requisite skills and knowledge to independently apply technical judgment to standard application systems. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer - Mon-Thurs 7:00-5:30. CSU Classification Salary Range: $56,136 - $138,564 per year. (Initial placement within the salary range for new employees is contingent upon education and experience). Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Procurement Card Holder, 2) Note this designation is applicable only if Procurement Card is issued. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 05/23/23. Applications received after that date may be considered.) Closing Date/Time: Open until filled

EXAM NUMBER M2564F-R Type of Recruitment: Open Competitive Job Opportunity When to Submit Your Application: The application filing period will begin on Monday, April 10, 2023 at 8:00 a.m. (Pacific Time) - This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Management Appraisal of Performance Plan (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. No withhold will be allowed in this examination . Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. We seek individuals that: are highly dedicated and committed to their work and interact and work well in a team environment. exhibit proactive and positive attitude and have strong interpersonal relations. have outstanding work ethic and are able to achieve results consistent with interpersonal goals and objectives. are driven and goal-oriented with a strong desire to succeed. The Opportunity We are pursuing qualified candidates to fill Senior Information Technology Consultant, CIO positions responsible for overseeing the development and implementation of a range of complex and highly visible information technology projects within the Chief Executive Office. Essential Job Functions Acts as a hardware, software and Information Technology strategic planning consultant to project teams and user management in a highly specialized field of information technology. Acts as project manager for large, complex and sensitive Information Technology projects. Manages all aspects of information privacy for the County and oversees compliance with County privacy policies and procedures. Manages highly technical special projects, such as manage a line department's information technology operation in County-wide Information Technology meetings to develop policy/standards. Recommends and writes County-wide policy and standards concerning hardware, software, and the infrastructure and encourages recommended standards. Reviews all assigned department's contracts for capital equipment and consultant services and provides advice as to County-wide consistent standards, best practices, best business sense which is consistent with the departments' information technology strategic plans, IT budgets adherence to the department's business plan. Develops comprehensive information technology business criteria and concepts to assist in developing long-range technical business plans. Provides consultation in planning and developing management concepts, objectives, policies, projects, and systems to accomplish the goals of the enterprise. Monitors efficiency and effectiveness, makes recommendations for problem solution, and implements approved recommendations. Advises high level line departmental management on technical and IT financial considerations and may implement approved recommendations. Determines project feasibility and reviews proposed Request for Proposals (RFPs), Request for Quotations (RFQs), Requests for Information (RFI), etc. for outside vendor purchases and advises departments as to County-wide consistency, best prices, and feasibility. Reviews proposed systems design to ensure that design criteria are compatible with long-range development plans. Evaluates major technology purchases (hardware, software, telecommunications, etc.) to determine their effect on existing environment and their compatibility with the future strategic direction of the enterprise and the County as a whole. Requirements Selection Requirements: OPTION I: A Bachelor's Degree* from an accredited college or university** in Computer Science, Business Administration, Public Administration, or closely related field, with twelve technology-related units - AND - two years of experience within the last five years managing or assisting in the management of a technical IT organization, including a budget, personnel, fiscal, or other administrative function. OR OPTION II: Two years of experience within the last five years at the level of Information Technology Consultant, CIO***, Information Technology Specialist, ISD****, or Information Technology Specialist I*****. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for any type of college degree, such as a Bachelor, Master, or Doctorate degree, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization at the time of filing or within seven (7) calendar days from application submission. Required documents may also be emailed to YFilonova@hr.lacounty.gov . **Accredited colleges or universities are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (OHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. ***Experience at the level of Information Technology Consultant, CIO in the County of Los Angeles acts primarily as an Information Technology technical or business analyst consultant to the Chief Information Officer and Information Systems division managers in County Departments. ****Experience at the level of Information Technology Specialist, ISD in the County of Los Angeles acts as a consultant in a technical and specialized field of information technology. *****Experience at the level of Information Technology Specialist I in the County of Los Angeles acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. Out of Class Experience will not be accepted for this examination . Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment, weighted 40%, covering: Project Management, covering the following topics: Communications Management, Cost Management, Human Resources Management, Management Characteristics, Management Methodologies, Procurement Management, Quality Management, Risk Management, Scope Management, Stakeholder Management, and Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface. Applicants must achieve a passing score of 70% or higher on Part I in order to proceed to Part II. Part II: A multiple choice and/or simulation assessment, weighted 60% , covering: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED TEST PART IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER IN THE ORDER OF THEIR SCORE GROUP FOR A PERIOD OF 6 MONTHS FOLLOWING THE DATE OF PROMULGATION. Applications will be processed on an as received basis and promulgated to the eligible register accordingly. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. A Selective Certification may be established for the following area: Information Technology Security Criteria to Qualify for Select Certification: OPTION I: A Bachelor Degree or higher from an accredited college or university - AND - two years of experience within the last five years performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. OR OPTION II: Two years of experience within the County of Los Angeles at the level of Information Technology Specialist I* or Department Information Security Officer I** performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. *In the County of Los Angeles, experience at the level of Information Technology Specialist I is defined as acting as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. ** In the County of Los Angeles, experience at the level of Department Information Security Officer I is defined as leading the information security function for a County department or for the Information Systems Bureau of the Department of Health Services and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the department's security posture. Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on the Selective Certification list, you are required to complete the associated supplemental questions. Your request to be placed on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who meet the select certification requirements will be required to complete the following assessment; however, only those who pass Part I and Part II of the examination will have the following assessment scored. Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add YFilonova@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Yuliya Filonova Department Contact Phone: (213)351-2937 Department Contact Email: YFilonova@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Exam Number: M2564F-R Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Closing Date/Time:

Description: Working Title Service Management Product Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday; 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,916.00 - $7,416.00 Per Month ($82,992.00 - $88,992.00 Annually) Salary is commensurate with experience. Position Summary The Candidate, who reports to the Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus’s ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus’s service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus’s common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. Position Information ServiceNow System Administration Manage and maintain the Service Now platform, including configuration, customization, and administration. Keep up to date with the latest Service Now features and functionality, and recommend upgrades or enhancements as needed. Collaborate with campus units to gather requirements and design solutions that meet business needs. Provide technical support and guidance to users of the Service Now platform. Work with developers to expand and maintain integrations to other IT systems, including JIRA, Confluence, and Microsoft Teams Develop and implement workflows, business rules, UI policies, and other Service Now modules to meet business requirements. Develop reports and dashboards to provide insight into Service Now usage and performance. Develop and maintain a comprehensive knowledge base for the Service Now platform, including articles on common issues, frequently asked questions, and best practices Maintain documentation of system configurations, processes, and procedures. ServiceNow Scrum Product Ownership Manage and prioritize story backlog in Jira Collaborate with Director of Service Management, to develop scrum backlog to align with ServiceNow roadmap Participate in scrum events to guide the ServiceNow product development Outreach and Service Management Advocacy Participate in the SF State Service Management Community of Practice Work with distributed IT units to effectively manage IT service to the campus Prepare reports of campus-wide ticketing usage and trends Develop and deliver ServiceNow training Asset / Software management Assist in advancing campus-wide asset management solution Facilitate the use of asset management systems to track all hardware and software assets and relationships Maintain detailed records and document all changes using change management Participate in system-wide and campus-wide software groups Other duties as required Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Bachelor’s Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst Minimum 2 years’ experience in ServiceNow administration Minimum 1 year experience with Agile Scrum Ability to define user requirements and propose solution design Ability to balance multiple priorities with varying scope and timing Ability to document a business process and translate to ServiceNow configuration Proficient with HTML Solid relationship management and performance management skills Excellent analytical and problem-solving skills Exceptional professional and technical writing skills Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives Proficient at defining user stories and functional requirements for applications Desired: Master’s Degree in an Information Technology related field Experience providing IT support in higher education Proficient with business rules, UI policies, UI actions, client script, and access controls Proven success with ServiceNow report and dashboard development Experience implementing asset and configuration management capabilities Understanding of Section 508 ADA compliance Familiar with ServiceNow integrations and scripting Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request Managed public service portal Implementation experience with ITSM and CSM ServiceNow Admin certification Ability to design and troubleshoot data flows Basic understanding of project management functions Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Job Summary The Business Systems Analyst resides within Facilities Development & Operations and serves as the primary IT liaison with Administrative Technology and University Computing and Telecommunications. This position is responsible for systems implementation and administration within Facilities Development & Operations including but not limited to: software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. The Analyst develops and maintains a quality information system to support Executive Order 847 with the objective of raising the department to a level of data processing compatible with campus systems and industry standards. Provides strategic planning, analysis and advice to management for all computer applications and operating systems utilized by Facilities Development & Operations. Key Responsibilities Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system comprised of diverse hardware and applications: including vendor relations, system and application administration, database integrity, backups, business continuity, and reporting, for the Facilities Information Management System (TMA), a system generating service work and the data source for monthly customer billings; including vendor relations, system and application administration, database integrity, backups, software upgrades, and business continuity related to the Energy Management System (EMS) Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system: including vendor relations, system and application administration, database integrity, backups, software upgrades and business continuity related to Building Information Modeling (MetaBIM) a system managing computer visualization (CAD) and inventory of the facility Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system comprised of diverse hardware and applications: including vendor relations, system and application administration, database integrity, backups, software upgrades, and business continuity related to the Campus security and access control systems such as cameras, alarms and badging Oversee third party application support agreements. Liaison with Administrative University Technology regarding the database service level support agreement Update and execute test scripts to validate system setup/configuration, data conversions, application updates, system nomenclature, and patches that will improve system performance/effectiveness Review and analyze implementation issues including application documentation and output to identify solutions and/or make appropriate referrals of issues Develop or assist in developing and/or updating system documentation such as business process guides, configuration guides, end user training guides, report requests, and application specifications Produce and distribute regularly scheduled reports utilizing reporting tools Evaluate, recommend, and implement new technologies that improve the performance and effectiveness of Facilities Development and Operations Collaborate with management to develop and maintain annual and strategic Information systems and technology plans for Facilities Development and Operations Maintain technical currency by keeping skills up to date through training, conferences, reading and collaboration with peer groups Maintain effective department communications for all areas of responsibility Develop and conduct periodic training sessions for Department staff and external users. Document policy, procedures and standards as they relate to application software and workflow Maintain list of all IT equipment and devices assigned and/or purchased by FD&O. Make recommendations to Management Continuous development and maintenance of Web sites for functional areas within Facilities Development and Operations Knowledge, Skills & Abilities Knowledge of data administration principles and techniques Demonstrated experience with relational databases, virtual machines, networking, system integration and disaster recovery Demonstrated experience in hardware systems such as desktops, Chromebooks, security appliances and barcode scanners Demonstrated expertise in major systems implementation with preferred experience with an enterprise facilities maintenance management application Working knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs Ability to perform system, database, and network maintenance tasks and to use standard software packages Demonstrated experience with Single Sign On, VLANs, Access Controls, APIs, HTML, XML and SQL Demonstrated experience in CAD and GIS technologies and systems, ability to read drawings such as architectural, surveys, plumbing and floor plans Knowledge of various IT implementation standards and processes, ability to integrate across campus teams Ability to prepare reports and interpret policies and procedures covering a wide range of budget, contract and accounting procedures Ability to make timely decisions and perform a wide variety of administrative duties independently; ability to effectively plan, assign, coordinate and lead an IT team Ability to source, correlate and analyze computerized records, and to research and correct computer data errors Ability to develop, design databases, and create reports as related to defined duties. Ability to work independently; communicate and write effectively; make constructive recommendations; interpret and apply fiscal policies and procedures; and work cooperatively with contractors, vendors, architects, engineers, campus personnel, and representatives of public and private agencies Ability to assess training needs and to develop and conduct formal training programs. Must have excellent written and presentation skills; Ability to present ideas and concepts Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments. Work often requires active problem solving and effective interpersonal skills Ability to initiate, establish, and foster a positive, cooperative, productive work atmosphere while establishing effective working relationships within a diverse population and with those from various cultural backgrounds Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Preferred Qualifications Three years or more with experience in information technology including system design and analysis, network design, application design, database design, system integration, virtual systems, computer hardware, implementation and project management of information technology with professional, business, or municipal systems Experience in support and maintenance of Facility applications for inventory, security, CAD and workflow automation Experience working in a large physical plant environment is highly desirable Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: up to $6,585/month Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Description: Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent answers incoming calls for Technical Service, provides prompt and accurate technical assistance troubleshooting and resolving problems and/or issues. Key Responsibilities Provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with the Service Desk team to route issues appropriately for fastest resolution. Schedule training rooms as needed and respond to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Analyze, resolve, and route helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iSupport system. Receive inbound telephone calls, chat messages, and emails on product questions. Provide technical Tier 2 troubleshooting, and problem resolution. Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication. Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction. Open trouble tickets using the trouble ticketing tool and document action steps and resolutions including follow-up. Serve as the customer advocate and interact with internal teams to solve issues. Escalate customer concerns as necessary to the appropriate manager, as required. Communicate and train Tier I support in processing and resolving reported problems. Knowledge, Skills & Abilities Ability to provide Tier II technical support Ability to apply consultative skills to assess user needs and provide appropriate support Working knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases Excellent customer service and public relations skills Ability to troubleshoot basic help desk inquiries Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions within a diverse multicultural environment Ability to apply campus information security policy and standards to develop specific security requirements Basic knowledge of data administration principles and techniques Ability to analyze data requirements and research data availability and access methods Ability to communicate in writing and speaking clearly to a diverse group of customers Proficiency using standard software packages: i.e., Word processing, Excel spreadsheet, Database management Basic knowledge in either of these technologies: network, WiFi, security, or cloud technologies Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation Ability to handle multiple work priorities and maintain confidentiality and appropriately handle sensitive communications with customers Ability to apply security models and frameworks to ensure appropriate security is maintained Technical knowledge and understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Input required qualifications Preferred Qualifications Experience providing technical support and customer service support Experience in a University or college environment Experience with electronic and networking (TCP/IP) Compensation Classification: Information Technology Consultant - Career CSU Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 16, 2022 through November 29, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Description: Job Summary Under supervision from the Sr. Director, Customer Service, this position serves as the first point of contact for students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent responds to service desk inquiries and analyzes reported problems resolving many of the basic issues and logging service desk tickets to technical and functional staff to resolve those requiring more expertise. Key Responsibilities Assist Senior Staff provide customer login support information to SJSU students, faculty and staff Assist in monitoring data and appropriately troubleshooting customer service issues. Collaborate with Service Desk team to route issues appropriately for fastest resolution. Assist with scheduling training rooms as needed and responding to customer questions regarding services. Provide assistance to ensure customers can access data regarding SJSU and solve minor processing issues. Assist with analyzing, resolving, and routing helpdesk phone calls and emails. Provide general directory assistance, route calls and provide in-person assistance to customers. Determine appropriate category for resolution, log, route and track trouble tickets using iTicketing system. Follow up on open and overdue service desk tickets. Monitor common problems and work with Senior Staff to determine if additional documentation is needed. Knowledge, Skills & Abilities Ability to troubleshoot basic help desk inquiries Ability to apply consultative skills to assess user needs and provide appropriate support Ability to write and speak clearly using proper grammar Ability to work as a member of a team and collaborate and support projects Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment Ability to learn new systems Basic knowledge of software applications: word processing, spreadsheet, database management Ability to perform accurately in a detail-oriented environment Ability to handle multiple work priorities Ability to maintain confidentiality and appropriately handle sensitive communications with customers Ability to communicate clearly to a diverse group of customers Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Preferred Qualifications Experience providing customer service support Experience in a University or college environment Compensation Classification: Information Technology Consultant - Foundation Anticipated Hiring Range: $4,000/month - $4,500/month CSU Salary Range: $3,713/month - $7,149/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 17, 2022 through November 30, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Description: Project Specialist (Information Technology Consultant - Career) Compensation and Benefits Anticipated Hiring Salary Range: $4,800 - $5,416 per month Full CSU Classification Salary Range: $4,678 - $11,547 per month This is a full-time, probationary, exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Technology Services (TS) partners with faculty, staff, and students to provide essential information technology services that support mission-critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Fresno State. Reporting to the CIO, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, and apply their knowledge and understanding of industry-accepted methodologies (i.e., Project Management Institute [PMI]) and lessons learned from past experiences to facilitate project success and provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical expertise and training, the incumbent works with Information Security, Networking, Operations, and other TS departments to plan for proper system and security design and best practices. The incumbent works within the Project Management Office on the project portfolio and works with all the TS departments and functional divisions while managing projects, emphasizing projects incorporating technology to support student success and teaching and learning. The incumbent will help develop and implement maturing project management policies and procedures as part of the Project Management Office. This incumbent will develop a thorough understanding of TS services and how they each support projects. The incumbent will create a project culture that empowers everyone involved and lead the development of a high-performance project team through supervision, training, coaching, and mentoring. The incumbent will work in alignment with campus-wide and organizational goals. All TS employees should be familiar with the mission of the University, the University Strategic Plan, and the campus information technology strategic plan. This position will work 8 - 5 or equivalent schedules based on business needs. This position may work some evenings and weekends to meet deadlines, address business needs, or meet service levels. They will also facilitate relationships with internal and external stakeholders and use effective communication to ensure successful relationships and service delivery. Key Qualifications Working knowledge of Project Management. Knowledge of information technology systems and/or applications, access procedures, networks, and/or databases. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation. Ability to integrate multiple applications and/or systems, analyze data requirements and research data availability and access methods. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Demonstrated ability in business process management, business analysis skills, tools, and techniques. Excellent communication skills, including writing, speaking, facilitation, and presentations. Demonstrated ability to write business requirements, functional specifications, process and procedures documentation, and manuals. Demonstrated ability to work in a fast-paced, dynamic environment with multiple project deadlines; ability to adapt to change, prioritize work and meet deadlines. Demonstrated personal accountability and creative problem-solving skills. Interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor's degree from an accredited university. Minimum two (2) years of project management experience. Minimum two (2) years of business analysis work. Preferred Knowledge, Skills and Abilities: Master’s degree from an accredited university in a relevant field of study. Project Management Professional (PMP) certification. Five years of experience as Project Manager using project and portfolio management software (for example, Microsoft Project Server, Innotas, Team Dynamix, etc.) for documenting, storing, and sharing project information, plans and schedules, team information, issues, risks, and communications. Experience leading projects using technology to support student success. Experience leading projects that involve aspects of IT Governance such as web governance, data governance, etc. Experience working with users, leaders, and decision-makers to ensure strategic and effective decision-making occurs in process and project work. Familiarity with agile project management concepts. Demonstrated experience in producing project management metrics to measure progress and performance. Demonstrated experience successfully working with Information Security, Networking, and other IT departments to plan for proper system and security design during project planning and execution. Demonstrated understanding and applicable experience of higher education organizational structures and mission. Demonstrated knowledge of change management frameworks (Kotter, Lewin Bridge, and/or Prosci’s ADKAR). Demonstrated experience with software testing: unit testing, integration testing, system testing, sanity testing, smoke testing, interface testing, regression testing, and Beta/Acceptance testing. Demonstrated ability to maintain knowledge and documentation of operational and system processes. Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow, and Swim Lane Diagrams. Department Summary Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno. Deadline & Application Instructions Applications received by June 13, 2023 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. Vaccination Interim Policy CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate. policystat.com/policy/9779821/ latest/ and questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Closing Date/Time: Open until filled

Job Description and Duties Under the direction of the Information Technology Manager I, the Information Technology Specialist (ITS) I will independently analyze, document, and test Information Technology (IT) solutions for the Enterprise Applications Support Section. The ITS I plays a key role in working closely with program clients, vendors, developers, and infrastructure staff in the analysis, specifications, testing, planning and implementation of enhancements and changes to the applications and systems that support the CalGang program as well a wide variety of web applications for the DOJ. The ITS I possesses a high degree of business knowledge and system analysis, data analysis and manipulation for quality assurance events and in response to business requests. The incumbent must exercise a high degree of initiative, leadership and thorough reasoning skills during the performance of assignments, and make presentations and recommendations to executive management. The ITS I performs effectively in a fast paced environment with changing priorities. The ITS I applies knowledge of information technology governance principles and practices to establish and maintain project priorities and applies federal, state, department, and organizational policies and procedures to state information technology operations. The ITS I demonstrates a high level of communication (both oral and written) skills while performing these responsibilities. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-373050 Position #(s): 420-860-1402-083 Working Title: Gang Related Integrated Technologies (GRIT) Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: Sacramento County Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Application Development Bureau, Firearms & Enterprise Systems Branch, Enterprise Applications Support Section, Gang Related Integrated Technologies Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 373050 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/8/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC - 373050 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC - 373050 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please provide a brief summary of your experience documenting a system enhancement. What tools did you use and what client engagement was involved? Your response should be no more than one page in length. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent communication skills Experience with requirements gathering, documentation and estimations Experience with Jira, Confluence, Sharepoint and OneNote Experience working with consultant supported software Experience providing presentations Experience with Drupal or other content management systems Willing to travel for California Gang Node Advisory Committee Conferences Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/8/2023

Description: Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Financial and Operations Specialist, SAEB . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Salary The salary range for this classification is $5,022 to $9,083 per month. The anticipated salary hiring range is up to $6,031 per month, commensurate with qualifications and experience. Classification Administrative Analyst/Specialist - Exempt II Position Information The California State University, Office of the Chancellor, is seeking a Financial and Operations Specialist, SAEB to provide strategic recommendations and insights to maximize department resources and supports administrative operations of the department. These areas include Student Affairs, Equity, Basic Needs, Advising and Career Services, Community Engagement, and Veterans Affairs. This position leads, coordinates, administers, and analyzes the fiscal and budgetary policies and procedures for all managed budgets within the department with varying complex fund sources and constraints. This position is responsible for ensuring that all transactions follow CSUCO, state, federal, and private grantor fiscal policies, practices, and procedures. The incumbent also acts as a financial thought-partner with department colleagues leading programmatic work. The incumbent independently monitors expenditures; identifies and rectifies processing errors; reconciles budget journal activities ensuring accurate expenditure of funds and leads the annual budget request and allocation processes. The incumbent also serves as the administrative specialist for human resource policies and procedures for the department. The incumbent performs routine and complex office duties in a fast-paced environment including calendaring and meeting scheduling support, preparing, processing, and compiling of data and reports, answering phone and email inquiries, ordering supplies, scheduling on-site, and planning off-site meetings, making travel arrangements, tracking expenses, processing reimbursements, travel claims, payments and Interagency Financial Transactions (IFT). Responsibilities Under the general direction of the Associate Vice Chancellor, Student Affairs, Equity and Belonging , the Financial and Operations Specialist, SAEB will: -Lead, coordinate, administer, analyze, and monitor all financial and business-related transactions for the departments across funding sources related. -Advise Associate VC and other department administration on financial strategy and planning. -Provide general and complex administrative support to the Associate VC including but not limited to calendaring and meeting scheduling support, preparing and compiling reports, answering phone and email inquiries, ordering supplies, scheduling on-site and planning off-site meetings, making travel arrangements, processing reimbursements and travel claims. -Administer and track allocations, proposal requests, contracts, purchase orders, invoices, procurement credit card, travel and other documentation required for proper fund expenditure and accounting. -Review and analyze financial reports and reconcile financial transactions for department accounts using Peoplesoft Financial system. -Reconcile accounts on a monthly basis and make appropriate corrections to ensure that the budgets are accurate and that expenditures are in compliance with fund sources’ policies, GAAP, laws, regulations, and restrictions of funds. Address issues of concern as needed. -Communicate regularly with the division of Academic and Student Affairs, and Business and Finance to ensure departments are in compliance with financial transaction policies and procedures. -Determine appropriate and effective methods/approaches to executing financial matters based on an analysis of existing policies, procedures, and regulations. -Prepare data and/or reports on fiscal matters for various agencies (Chancellor’s Office, Department of Finance, Legislators, Grantors). -Ensure the departments are complaint with all laws, policies, and provisions of funding sources. -Develop knowledge of all provisions, laws, and policies of departmental funding sources (including attending CO trainings and disseminating as needed). -Coordinate, plan, and develop the budget process for departments, including annual budget requests, projections, and various budget analysis. -Assist staff with the preparation of personnel documents, review them for accuracy and compliance with CO processes and procedures. -Coordinate and process HR-related paperwork for recruitment, separation, special consultant renewal and reclassification documents and maintain personnel files. -Conduct and process labor cost distribution and staffing cost analysis. -Maintain all personnel transactions for department including preparation of personnel transaction forms as needed and requested according to Division and CSU personnel policies and procedures. -Prepare purchase orders and encumbrances, memberships, subscription; coordinates the ordering of office supplies, software, and equipment, tracking orders to delivery, confirming costs upon receipt of goods. -Work collaboratively with ASA Director of Operations on space management for department and work with CO partners to ensure adequate technology and tools are in place. -Maintain inventory of technical equipment and conduct regular audits. -Maintain and monitor department calendar for associate and assistant vice chancellor. -Complete other projects or duties as assigned by the Associate Vice Chancellor. -Support and coordinate general and complex administrative activities. -Provide general assistance to department staff as needed for the effective and efficient operations. Qualifications This position requires: -A Bachelor’s degree from an accredited four-year college or university or equivalent combination of education and related experience is required to include a minimum of 4 years progressively responsible budgetary and administrative work experience involving study, analysis, and or evaluation leading to the development or improvement of administrative policies, procedures, practices, and programs. -Budget experience, and/or advanced knowledge in Peoplesoft systems -Excellent administrative management skills required. -Excellent organizational skills in a multi-tasking environment. -Ability to work effectively with a wide range of individuals (faculty, students, funders, administrators, program officers. -Ability to handle multiple tasks simultaneously and ability to prioritize tasks to ensure completion in a timely manner to meet deadlines. -Ability to respond to inquiries from staff on a variety of policies and procedures and determine the most appropriate method or approach to address a fiscal or administrative manner. -Strong collaborative and communication abilities. Preferred Qualifications - Expertise with state and CSUCO fiscal policies, practices, and procedures. -General knowledge of governmental, non-profit, and GAAP and regulations, laws, and rules. -Strong written and verbal communication skills. -Well-organized, excellent attention to detail. -Strong interpersonal and team-building skills. -Ability to present information clearly and effectively. -Ability to maintain professional discretion and confidentiality. -Work independently, but willing to take directions and ask questions. -Ability to meet deadlines. -Ability to address sensitive issues and push them through to resolution. -Strong analysis and problem-solving skills. -Good judgement, reliability, and flexibility. -Independent evaluation and determination of workload priorities. -Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint and current software applications. Application Period Priority consideration will be given to candidates who apply by December 6, 2022. Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. COVID19 Vaccination Policy In addition, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Closing Date/Time: Open until filled

Description: Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $96,000 - $115,000 (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled First Application Review Date: March 6, 2023 REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three (3) References About Our Team University Housing Services is a department within the Division of Student Affairs. Student Affairs' purpose is to serve the Cal Poly Pomona community by providing intentional, student-centered programs and support services, creating opportunities that facilitate student development and enhance a student's sense of belonging at CPP. Student Affairs serves as a leader in the development of a dynamic, inclusive polytechnic university that facilitates learning, provides advocacy, and engages the diverse students we serve through divisional priorities grounded in equity, diversity, and inclusion. Priorities for the division include (1) engaging our diverse student population through intentional and transformative programs, services, and events and (2) developing student support and interventions that are equity minded and culturally relevant where students become empowered to discover and achieve their goals by developing self-advocacy skills. To that end, University Housing Services, in collaboration with our residents and staff, seeks to provide a learning-centered environment that enhances (1) a safe and welcoming community, (2) opportunities for growth, leadership, and student success, and (3) appreciation and empowerment for all backgrounds, beliefs, and cultures. University Housing Services is responsible for delivering a comprehensive student housing experience through Leadership, Operations, Residence Life, Business Services, Conference Services, Information Systems, Marketing, and Facilities Management. The department has an annual operating budget of $45 million and houses 2,800 diverse students across 3 communities in 12 residence halls, operating 24 hours a day, seven days a week. There are 45 full-time professional staff members complemented by more than 150 student leaders. DUTIES AND RESPONSIBILITIES: Lead Units in Daily Processes: Business Services Direct the Assistant Director of Business Services, the Marketing Coordinator, the Information Technology Consultant, the Information Systems Specialist, and student assistants in the development of a comprehensive housing process for marketing, contracting, keys, collections, and information management strategies. Oversee the maintenance and integrity of the department's various administrative processes, as well as related applications and databases. Oversee the contract process (from application to move out) for all residents in 3 communities. Understand building and room layouts as it relates to assignments, room changes, conflict resolution, safe rooms, COVID isolation, and ADA accommodations Oversee the room assignments and room swap process for all residents in 3 communities based on availability and needs of students. Work closely with campus partners regarding student charges, past due accounts, and status of accounts (financial aid, cashiers, and admissions). Ensure the integrity and security of the department's residential key (hard and card key) access, which supports staff and students. Ensure a high level of service to staff and students. Establish a timeline for resident move-in during fall, winter closure, move out during the end of spring, and transitions to summer conferences. Marketing Responsible for developing an annual comprehensive marketing and outreach strategy for the department, which seeks to maximize occupancy in the community at all times. Marketing efforts are focused both on recruiting and retaining current students. Responsible for the development and implementation of customer satisfaction assessment strategies.Designs and creates all department publications and promotional information. Ensures that all print materials are adequately stocked and ready for timely distribution. In conjunction with the Coordinators of Conference Services and Marketing, coordinates the development, revision, and distribution of all UHS marketing materials, with emphasis on publications that focus on new resident student recruitment, current resident retention, and current resident student needs assessment. Develops processes for the distribution of all information related to payment, check-out, and promotion that needs to be passed on to current resident students. This is accomplished through several medias of communication: print materials, the housing website, social media, department electronic advertising on monitors, direct email messages to resident students, and presentations to residents and residential student leaders. Conference Services Direct a staff of conference professional and para-professionals and provide direction to the program. Develop a marketing campaign to actively maximize the occupancy rate for summer. Coordinate the use of campus facilities for services and programs from late May through early August. Assess residential buildings and campus facilities to determine the best use of space for Conference Services guests and programs. Communicate with UHS Leadership to provide updates regarding summer conference services. Work in partnership with the Cal Poly Pomona Foundation to collect revenue. Ensure contracts for groups are issued appropriately and collections are completed in a timely way. Information Systems & Technology Maintain the housing management system (StarRez) for online contracting, room management, and housing account status. Ensure that the University's technology use policy is strictly adhered to and enforced. Coordinate information from other university databases to streamline UHS processes. Establish a strategy for development and maintenance of the department's website with enhanced features for housing management system. Oversee the maintenance and integrity of the department's technology processes, as well as access to related applications and databases. Ensure the integrity and security of the department's computer network and access, which supports staff and students. Provide accurate and timely reports on current and projected occupancy based on enrollment data, historical data, external information, and environmental factors. Human Resource Management Direct the vision, goal setting, and strategic planning of the unit Serve as the HEERA manager for hiring, performance evaluations, and professional development. Foster positive relationships with residents, students, parents, faculty, staff, alumni, and community partners to broaden the scope and reach of the department. Recruit, train, and coach a diverse staff of professionals and para- professionals who reflect the students being served and numerous diversity goals of the department. Coach teams in such areas as leading change, leveraging core resources, developing synergistic and collaborative interrelationships, managing performance, mediating conflict, and cultivating within each unit a culture of evidence that emphasizes assessment, evaluation, and quality improvement. Create and oversee culturally relevant programs, trainings, initiatives, and events for both professional staff and para-professionals. Interact with the Chancellor's Office, and other University personnel identified as "legal counsel" on a regular basis on issues pertaining to contract interpretation, residential policy, and student conduct. Interact with Human Resources and Payroll on a regular basis to address recruitment, retention, and employment processes. Serves in the capacity of the Executive Director in their absence. Serve as the Building Marshall during crisis/emergencies during regular operating hours and while the Business Services front office is open. Accompany and escort UPD and medical personnel through buildings in emergencies. Assist in building evacuations during a fire, earthquake, or drill. Assist with responding (in person) to student and staff crisis/emergencies during regular operating hours and while the Business Services front office is open. Promote and enforce policies that ensure the safety and security of residents, student leaders, parents, faculty-in-residence, para-professionals, and staff Operations and Financial Administration Monitor accounts receivables and resident open balances on a regular basis. Develop and propose residential rates using market analysis with other schools, projections, and increases and decreases in expenses and reserve requirements. Monitor department expenditures to ensure that purchase agreements do not exceed department budget targets. Prepare comprehensive evaluations/reports of actual costs against budgeted costs, forecasting, and reconciliations. Develop financial models and proforma for current portfolio, new housing expansions, renovations, and remodels for internal and external review. In conjunction with the Facilities team, inspect and evaluate residential buildings to determine (a) damage and repairs, (b) possible concerns related to safety and security, (c) project timelines. Develop a capital maintenance plan based on (a) building inspections, (b) Facilities condition reports, (c) budgetary allowances of the department, and (d) needs of residential buildings Develop and coordinate several annual agreements for services, including those with the Cal Poly Pomona Foundation, Inc., University Financial Services, and Facilities Planning and Management. Maintain and monitor contracts with vendors and internal memorandum of understandings. Ensure that State and University purchasing guidelines are strictly adhered to. Establish annual timelines, priorities, and expected needs associated with major facilities projects and the expansion of the portfolio. In conjunction with the Executive Director, Leadership Team, Director of Facilities, and Facilities Planning and Management, plan and organize logistics of projected major maintenance and repairs on existing portfolio. In conjunction with the Executive Director, Leadership Team, Director of Facilities, and Facilities Planning and Management, plan and organize logistics for planned and anticipated growth of the portfolio. Inner Division & Cross-Divisional Partnerships: Facilitates a resident culture of sense of belonging and provides evidence for the assessment and reporting of residents. Provides appropriate reports in partnership with the DSA Assessment, Data and Evaluation Team. In conjunction with the Housing Executive Director, Director of Student Conduct and Integrity, and the Vice President for Student Affairs, assist in determining venue for adjudicating cases that have university-wide impact. Provide oversight in the development, administration, and evaluation of processes, policies, and procedures for Business Services. Coordinate timelines for the department with the division, University Police, Parking & Transportation, and Facilities. Professional Development & Other Duties as assigned: Stays abreast of current literature, ongoing trends, demographic changes, laws, and policies that impact the diverse student body. Continually assess student needs and interests, as well as remain abreast of current, model practices in the field of student affairs as it relates to identity development, student behavior; utilize relevant data, scholarship, and student development theories/models in planning and developing programs and services designed to actively foster student learning and promote students’ holistic success. Capacity to research and identify current issues in higher education both locally and nationally; awareness and insight into emerging issues (basic needs and mental health). Ensures staff have a professional development plan that incorporates and encourages best practices. Participates in local, regional, and national research and presentations pertinent to job functionality. Attends conferences and professional institutes to stay relevant and build a professional network that enhances the potential for innovation at CPP. Also participates in regional, state, and national organizations related to (1) Higher Education, Student Affairs, Student Personnel, and Student Development, (2) Business Administration, Budgeting, and Information Technology, (3) Housing, (4) Equity, Diversity, Inclusion, and Social Justice, (5) Student Success and a Sense of Belonging, and (6) Leadership and Human Resources. Serves on the Department Leadership Team, which includes senior representatives from UHS Residence Life, Business Services, and Facilities Management units. This group is directly and jointly responsible for determining housing-wide policy and setting the goals and objectives for the housing program. Serve on divisional and campus-wide committees representing the office and advocate for University Housing Services; Respond to the needs of the campus community as needed in times of crisis. Serves in the capacity of the Executive Director in their absence. Complete additional duties as assigned. QUALIFICATIONS: Master's Degree in Business, Public Administration, Counseling, Student Development/Personnel, Higher Education, Educational Leadership, or similar. Demonstrated success in all responsible areas of the position. A minimum of five years of progressively increasing work in student housing, residential life, judicial affairs, student conduct, student life/activities, multicultural education, counseling, or similar. Ability to read, write, speak, and present at a level appropriate to the duties of the position. Thorough knowledge of Student Affairs, Student Housing, and/or Emergency Response. Thorough knowledge of preparing budgets. Must be able to climb stairs and ride elevators to (a) inspect/evaluate buildings, (b) respond to crisis, (c) assist in evacuations, and (d) provide support in emergencies and medical transport. Build partnerships and build strong relationships with campus community. Develop and enhance academic initiatives, including College-Theme Communities and Living-Learning Communities. PREFERRED EXPERIENCE: Preferred Ed.D. or Ph.D. in Business, Public Administration, Education, Counseling, Leadership, or related field. Preferred 2 years’ experience as an Assistant or Associate Director. Experience in creating processes related to emergency, confidential, or highly-sensitive situations COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled

Job Description and Duties Under direction of the Application Development and Support (ADS) Supervisor (Information Technology Supervisor II), the Solutions Analyst serves as the technical resource in the development, enhancement, administration, operation, and maintenance of the California State Lottery (Lottery) Back Office on-premises and on-line Application systems and platforms. The Solutions Analyst maintains the highest level of service and availability on the platforms supported in a fast-paced, constantly evolving business setting. The Solutions Analyst is responsible for implementing the requirement document management system for ADS solutions. The duties for this position are focused in the Software Engineering and System Engineering domains; however, work may be assigned in other domains as needed. - Manages all aspects of requirement gathering, research, design, proof of concept, testing, implementation, and Maintenance & Operations of ADS project lifecycle. - Serves as an analyst expert in the business system analysis domain to develop requirements documents for epics, features, user stories and tasks in Agile/Scrum tools for the implementation or revision of systems and applications for product owners. - Collaborates with product owners, program representatives, stakeholders, and governance boards to assist in the development of business requirements, backlog items, workflows, use cases, business rules, conceptual data models, and approval/sign-off for assigned projects and scrum events. - Responsible for functional design specifications, technical specifications, script development, and enhancement efforts associated with the Lottery’s portfolio of enterprise business applications and platforms. - Supports multiple projects to enhance business decision making capabilities, proper delivery of information assets which includes dashboards, data mapping, data governance and analytics in support of business and system analysis activities. - Assists application developers to design, build, stabilize and deploy custom and COTS software solutions and support of automation systems using Azure DevOps Services on Microsoft operation systems platform and tools. - Works collaboratively across teams and/or independently to design and build solutions. - Performs a wide variety of tasks requiring innovative problem solving where guidance is not readily available. - Serves as a technical expert, responsible for technical recommendations that contribute to the formulation of strategies and policies pertaining to application development and other highly technical issues using industry best practices and standards in support of the information technology (IT) and business strategic goals and objectives. This position requires a current Information Technology Specialist I exam. If you need to take the exam or if your score has expired, click here to gain list eligibility. When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery? People are drawn to the Lottery because we: • Are an energetic, creative, and talented team • Value diversity and inclusion in the workplace • Empower team members to bring their knowledge, expertise, and innovation • Recognize individual and team contributions • Support the importance of work-life balance • Invest in the professional development of our team members • Are dedicated to preserving our environment by lowering our carbon footprint May consider a Training & Development assignment. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. This is a re-advertisement, if you have already applied no need to re-apply. The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!! You will find additional information about the job in the Duty Statement . Working Conditions The incumbent will work in a fast paced environment, with competing priorities, and critical deliverables. this position has work hours from 8:00 a.m. to 5:00 p.m., after hours work, holiday work, and/or statewide overnight travel may be required. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-374571 Position #(s): 358-512-1402-007 Working Title: Solutions Analyst Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: Sacramento County Job Type: Permanent, Full Time Department Information The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All. In fiscal year 2021-22, the California Lottery generated sales of more than $8.8 billion with over $2 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers games and several draw games, including jackpot games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot. Department Website: http://www.calottery.com Special Requirements The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense. The position(s) require(s) a Background Investigation be cleared prior to being hired. If you are basing your eligibility on education, ( http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx ), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/13/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: CA State Lottery Attn: Human Resources, JC-374571 700 N. 10th Street MS#6-5 Sacramento , CA 95811 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: CA State Lottery Human Resources, JC-374571 700 N. 10th Street MS#6-5 Sacramento , CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent interpersonal and customer service skills with requirement gathering, user acceptance test, and user training on new solution. Excellent written and verbal communication skills and conducting presentations before audiences of all levels. Experience in testing and coordinating customer requirement sessions, utilizing software test methodologies, user acceptance testing and document business process flows. Ability to convey and explain complex problems and solutions to a technical and non-technical audience. Experience in providing essential and/or support roles in Software Development Life Cycle (SDLC) on project deliverables and implementation. Knowledge of time management techniques to provide for efficient prioritization and completion of competing work assignments. Ability to solve issue through collaboration with management, end user, ADS team, consultant and support team, and stakeholders to achieve high-quality services. Experience in the implementation, maintenance, support, and administration of Lottery ADS platforms and applications. Ability to manage tasks across multiple projects simultaneously. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Please click on the link below to learn about the California State Civil Service Employee Benefits. Benefits Summary Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: http://www.calottery.com Human Resources Contact: Human Resources, JC-374571 (916) 671-4640 mgreer@calottery.com Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office (916) 822-8458 eeooffice@calottery.com California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Position Location Headquarters 700 N 10th Street Sacramento, CA 95811 Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/13/2023