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Description: Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working independently under direction of the Senior Director of Enterprise Applications, the Marketing Cloud and Experience Administrator is a member of the Customer Engagement Team in the Enterprise Applications Department, and they will work closely with the Customer Engagement Lead, Analyst/Programmer, and IT Consultants. The person in this position will be someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. The Marketing Cloud and Experience Administrator is responsible for day-to-day activities in Marketing Cloud and Design and user experience in the Experience Cloud (Community Cloud). In Marketing Cloud this person will lead the design and maintenance of Marketing Cloud including journeys, automation, data extensions, synchronization, and audit trail monitoring. This person will also lead activities in Experience Cloud to improve the experience for students and other stakeholders. This includes implementing new design features, improvements, and customizations, as well as configuring Lightning Components, Experience Cloud components, and digital experiences. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. Required Education and Experience: The qualifications listed above would normally be obtained by a bachelor's degree in computer science, information systems educational technology, communications or job related field or similar certified coursework in applicable fields of study. AND Three years of full-time job-related experience. OR An equivalent combination of job-related experience and education providing the advanced and comprehensive knowledge of the required technical specialty. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm Salary Information: $80,232 - $155,364 per year (Initial placement within the salary range for new employees is contingent upon education and experience). This position qualifies for benefits including tuition fee waiver (if eligible). PREFERENCES: Marketing Cloud certifications, including Marketing Cloud Administrator or Developer preferred Salesforce certifications, including Salesforce Administrator and/or Salesforce Developer preferred Javascript certifications, including Javascript Developer I Certified preferred Experience or exposure to Customer Relationship Management systems Experience leading a team Bachelor’s degree in computer science, business information systems, or related technical discipline Bilingual Experience working in higher education Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 05/23/23. Applications received after that date may be considered.) Closing Date/Time: Open until filled